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Global Knowledge, Memory and Communication
Journal Prestige (SJR): 0.261
Citation Impact (citeScore): 1
Number of Followers: 1293  
 
Hybrid Journal Hybrid journal   * Containing 1 Open Access Open Access article(s) in this issue *
ISSN (Print) 2514-9342 - ISSN (Online) 2514-9342
Published by Emerald Homepage  [364 journals]
  • Analysis and visualization of COVID-19 discourse on Twitter using data
           science: a case study of the USA, the UK and India

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      Authors: Haider Ilyas, Ahmed Anwar, Ussama Yaqub, Zamil Alzamil, Deniz Appelbaum
      Abstract: This paper aims to understand, examine and interpret the main concerns and emotions of the people regarding COVID-19 pandemic in the UK, the USA and India using Data Science measures. This study implements unsupervised and supervised machine learning methods, i.e. topic modeling and sentiment analysis on Twitter data for extracting the topics of discussion and calculating public sentiment. Governments and policymakers remained the focus of public discussion on Twitter during the first three months of the pandemic. Overall, public sentiment toward the pandemic remained neutral except for the USA. This paper proposes a Data Science-based approach to better understand the public topics of concern during the COVID-19 pandemic.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-06-08
      DOI: 10.1108/GKMC-01-2021-0006
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • I regret to hide knowledge: a coping strategy model

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      Authors: Talat Islam, Arooba Chaudhary, Muhammad Faisal Aziz
      Abstract: This study aims to examine the effect of knowledge hiding (KH) on organizational citizenship behavior toward individuals (OCBI) through the mediation of self-conscious emotions (SCE), namely, shame and guilt. This paper further considers the supervisor’s Islamic work ethics (IWE) as a conditional variable. In this quantity-based research, this paper collected data from 473 employees working in various service and manufacturing organizations through Google form at two-lags. The study applied structural equation modeling and identified that employees experience SCE due to KH. More specifically, rationalized hiding was found to have a negative effect, whereas playing dumb and evasive hiding was found to have a positive effect on shame and guilt. The results also revealed SCE (shame and guilt) as mediators between KH and OCBI. Further, the supervisor’s IWE was found to be a conditional variable to strengthen the association between KH and SCE. The study collected data from a single source. However, the issue of common method variance was tackled through time-lags. The study suggests that supervisors must communicate with employees about the negative outcomes of KH. They must create such an environment that discourages the engagement of employees in KH and encourages the employees to engage themselves in helping behaviors to maintain a productive and creative work environment. This study adds to the limited literature on the emotional consequences of KH from knowledge hiders’ perspective and unfolds the behavior-emotion-behavior sequence through the emotional pathway. More specifically, this study examined the negative emotional effect of hiding the knowledge that leads to compensatory strategy (organizational citizenship behavior) through SCE (shame and guilt). Finally, zooming into SCE, this study elucidates the supervisor’s IWE as a conditional variable.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-06-07
      DOI: 10.1108/GKMC-12-2020-0198
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Electronic games classification in the library of congress and Dewey
           classification schemes: a comparative study

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      Authors: Nahed Salem, Ahmed Maher Khafaga Shehata
      Abstract: The study aims to explore the classification of electronic games in Dewey decimal classification (DDC) and The Library of Congress classification (LCC) schemes. The study adopted a comparative analytical method to explore the topic in both the DDC and the LCC schemes by comparing its processing method in both schemes. The study measures the extent to which both schemes succeed in allocating notations covering the topic’s literature. The study reached several results, the most important of which are: the difference between the two main cognitive sections, to which they belong to the topic, namely, arts and recreation (700) in the DDC scheme and the geography section (G) in the LCC scheme, while they were found to share the same sub-section scheme. The two schemes do not allocate notations to address the subject of electronic games as literature and other notations that have not been embodied for electronic games themselves or in the form of a compact disc or other media. As far as we know, this is the first paper that compares the treatment of video games in DDC and Library of Congress classification schemes. The study allows for understanding the difference in the treatment of topics in both schemes, which would help in the decision of the adoption of a particular classification scheme.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-05-31
      DOI: 10.1108/GKMC-10-2020-0155
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Cyber-bullying research in Kenya: a meta-analysis

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      Authors: Tom Kwanya, Angella C. Kogos, Lucy Wachera Kibe, Erick Odhiambo Ogolla, Claudia Onsare
      Abstract: Cyber-bullying is a form of harassment that is perpetrated using electronic media. The practice has become increasingly common especially with the growing ubiquity of social media platforms. Most cyber-bullying cases inevitably occur on Facebook because it is the most preferred social media platform. However, little is known about cyber-bullying research in Kenya. This paper aims to analyse the quantity, quality, visibility and authorship trends of scholarly publications on cyber-bullying from and/or about Kenya. This study was conducted as a systematic literature review. A meta-analysis approach was used. Bibliometrics approaches were used to conduct the analysis. Data on the publications was collected from Google Scholar using Harzing's “Publish or Perish” software and then analysed and presented using Microsoft Excel, Notepad and VOSviewer. The study yielded 359 research publications on cyber-bullying in Kenya. There was a gradual increment in the number of publications, peaking in 2018. Nearly half of the publications have not been cited indicating low uptake of research on cyber-bullying in Kenya. It also emerged that most of the research has been published on subscription channels thereby restricting their visibility, access and use. Minimal collaboration in research on cyber-bullying in Kenya was also observed since 67.4% of the publications were written by a single (one) author. The authors conclude that the quantity, quality and visibility of research on cyber-bullying in Kenya is low. This is an empirical study. The findings can be used to promote and mainstream research on cyber-bullying in Kenya.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-05-18
      DOI: 10.1108/GKMC-08-2020-0124
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Public health awareness: knowledge, attitude and behaviors of the public
           on health risks during COVID-19 pandemic in sultanate of Oman

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      Authors: Fadi Abdel Muniem Abdel Fattah, Khalid Abed Dahleez, Abdul Hakim H.M. Mohamed, Mohammad Khaleel Okour, Abrar Mohammed Mubarak AL Alawi
      Abstract: This study aims to measure the level of public awareness about the threat of the emerging coronavirus (COVID-19) pandemic among the Omani population. It also aims to investigate the mediating effect of the Omanis’ attitudes and behaviors with underlying conditions of COVID-19. A cross-sectional study was conducted to collect data via an online survey of Omani citizens and residents from various geographic areas in Oman, 305 responses were received. SPSS and partial least square-structural equation modeling were used for data analysis. The study revealed that public awareness regarding the COVID-19 pandemic was significantly influenced by people’s perceived risk, information source and health-related knowledge. Further, preventive behavior during the disease spread has a significant direct and indirect impact on their awareness. However, an insignificant mediation effect of public attitude was found between the source of information and public awareness. This study is limited by the scarcity of related literature in the Omani context. It is recommended that future research complete an in-depth study of public awareness regarding COVID-19, using other constructs and/or other data collection techniques. This research will provide governmental health authorities and policymakers with a guideline to establish more efficient pandemic containment strategies to control public behavior toward the COVID-19 pandemic and curb viral prevalence. This research will help in improving prevention measures against COVID-19 are recommended to be more educated through a more effective mechanism to raise public attitude regarding pandemic prevalence positively. The originality of this research can be drawn from key findings that indicate that people overall gained knowledge about how to deal with the COVID-19 pandemic and the accuracy of information significantly impacts public awareness.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-05-10
      DOI: 10.1108/GKMC-10-2020-0152
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Management and maintenance of research data by researchers in Zimbabwe

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      Authors: Josiline Phiri Chigwada
      Abstract: The concept of research data management (RDM) is new in Zimbabwe and other developing countries. Research institutions are developing research data repositories and promoting the archiving of research data. As a way of creating awareness to researchers on RDM, the purpose of this paper is to determine how researchers are managing their research data and whether they are aware of the developments that are taking place in RDM. A survey using a mixed method approach was done and an online questionnaire was administered to 100 researchers in thirty research institutions in Zimbabwe. Purposive sampling was done by choosing participants from the authors of articles published in journals indexed by Google Scholar, Scopus and Web of Science. Interviews were done with five top researchers. The data was analysed using NVIVO. The results were presented thematically. The questionnaire was distributed using the research offices of the selected 30 research institutions. There was a 75% response rate. The findings indicated that all the researchers are aware of the traditional way of managing research data. A total of 70% of the respondents are not aware of the current trends in RDM services, as they are keeping their data on machines and external hard drives, while 97.3% perceive RDM services as useful, as it is now a requirement when applying for research grants. Librarians have a bigger role to play in creating awareness on RDM among researchers and hosting the data repositories for archiving research data. Research institutions can invest in research data services and develop data repositories. Librarians will participate in educating researchers to come up with data management plans before they embark on a research project. This study also helps to showcase the strategies that can be used in awareness creation campaigns. The findings can also be used in teaching RDM in library schools and influence public policy both at institutional and national level. This study will assist in building capacity among stakeholders about RDM. Based on the findings, research institutions should prioritise research data services to develop skills and knowledge among librarians and researchers. Few researches on RDM practices in Zimbabwe were done previously. Most of the papers that were published document the perception of librarians towards RDM, but this study focused mainly on researchers’ awareness and perception. The subject is still new and people are beginning to research on it and create awareness amongst the stakeholders in Zimbabwe.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-05-07
      DOI: 10.1108/GKMC-06-2020-0079
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Is it possible to share tacit knowledge using information and
           communication technology tools'

         This is an Open Access Article Open Access Article

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      Authors: Delio Ignacio Castaneda, Paul Toulson
      Abstract: This study aims to determine whether it is possible to use information and communication technology (ICT) tools to share tacit knowledge. Few studies have considered this subject, and they have reported both the ineffectiveness and effectiveness of ICT tools for sharing tacit knowledge. In this study, the participants comprised 217 knowledge workers from New Zealand and researchers who attended a knowledge management conference in the UK. In all, 59% of the sample was men and 41% women. The research model compared the scores of knowledge workers in two categories of ICT, those that allow dialogue and those that do not, in relation to knowledge sharing in organizations. The instrument used a Likert scale with five levels of response. It was found that not all ICT technologies let tacit knowledge to be shared, but those ICT that facilitate dialogue, for example, text messaging and video conferences. Emails did not facilitate the exchange of tacit knowledge. It is suggested to replicate the study with different countries to evaluate the role of culture in the communication of tacit knowledge. An implication for practitioners based on this study is that email should not be the preferred mode for transferring knowledge between an organization and their workers. This mode is adequate for the exchange of explicit knowledge, but it has a limited capacity for transferring tacit knowledge. Thus, organizations may increase the use of audio and video tools to transfer electronically tacit knowledge. Interaction or socialization may facilitate the understanding and internalization of tacit knowledge by workers. This study contributed to understand the reason for contradictory results from previous research. ICT tools are effective to share tacit knowledge when they facilitate dialogue. Results also support practitioners about how to obtain more effective exchange of tacit knowledge in organizations.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-11
      DOI: 10.1108/GKMC-07-2020-0102
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Social media and the spread of COVID-19 infodemic

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      Authors: Clement Ola Adekoya, Joseph Kehinde Fasae
      Abstract: The purpose of this paper is to investigate the social media application and the spread of COVID-19 infodemic in Nigeria. A descriptive survey research design was used for this study. A total of 1,200 social media users, regardless of their professions, were randomly selected for the study betweenmid-June and July 2020. Stratified and purposive sampling techniques were used for this study. The questionnaire was designed using Google form and administered using WhatsApp and Telegram to social media users above 18 years old in Nigeria. The data generated was analyzed using descriptive (frequency count) and inferential (mean) statistics, and was presented in tables. It was found that people make use of social media during COVID-19 pandemic for diverse reasons such as listening to announcement to be informed, knowing the necessary measures to take by those infected and spreading up-to-date information on the pandemic. Social media tools were highly used during the COVID-19 pandemic, especially WhatsApp and Zoom. Findings reflected that misinformation was spread on social media. This study also showed that the infodemic associated with COVID-19 is managed by confirming the source of the information before sharing it and trusting information from reliable sources. The result of this research will contribute to the body of knowledge on social media application, fake news and the spread of COVID-19 infodemic in Nigeria and beyond. Infodemic is a disaster in the health sector. The spread of infodemic is capable of misleading people, losing trust in government, health providers and health regulatory authorities. This study will help social media users to know how to properly manage social media infodemic during a pandemic or any health-related situations. This study is novel as it approaches fake news from a COVID-19 perspective. Very few articles emanate from the developing countries in this area. This was because most of the narrative around fake news previously centered around the Western occurrences such as the Iraqi invasion by the USA, the US presidential elections and BREXIT. COVID-19 has demonstrated that the developing world is not immune from fake news as well. This study, therefore, assessed the management of infodemic associated with COVID-19 in Nigeria.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-11
      DOI: 10.1108/GKMC-11-2020-0165
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Evidence of improved students’ perceptions towards online research: pre
           and post assessment study of information literacy and research support

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      Authors: Md. Zahid Hossain Shoeb
      Abstract: The purpose of this study is to present how the library’s information literacy (IL) sessions and research support programmes can change students' perceptions towards their research practice. To reach the aim of this study, the author carried out survey through the structured questionnaire before (pre-test) and after (post-test) the session of instructions. Then, the author compared the scores statistically using paired sample t-test to see the differences. The findings and review suggested that the need for the continued development and implementation of IL and research support sessions should not be ignored. The students may be benefitted from a well-designed programme. This sort of training session improved learners' attitudes significantly towards research practice and behaviour. IL and research support have not been addressed much in the country where the study took place. Though not new, however, these initiatives may make the educators rethink concerning their curriculum. Moreover, a collaborative effort between librarians and faculty members may result in an active driving force for effective learning.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-09
      DOI: 10.1108/GKMC-04-2020-0054
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Awareness about plagiarism and the effectiveness of library literacy
           programme towards its deterrence: a perspective of postgraduate resident
           doctors

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      Authors: Asad Khan, Joanna Richardson, Muhammad Izhar
      Abstract: Awareness about plagiarism is essential for the evasion of intellectual mendacity, inculcation of academic integrity and assurance of quality research. Maintaining high standards regarding academic integrity is a major challenge for higher education and research organizations. In Pakistan, resident doctors are required to submit a dissertation to the College of Physicians and Surgeons. The purpose of this study is to examine this cohort’s awareness of plagiarism and to determine the effectiveness of the library literacy (IL) programme towards the prevention of plagiarism. Using the quantitative approach, a cross-sectional survey method was used. A convenience sample of postgraduate resident doctors was randomly recruited from two hospitals in Peshawar, Pakistan. Questionnaires were used for data collection. Descriptive and inferential statistics were used for data analyses. The findings revealed that while resident doctors were aware of the concept of plagiarism, there were variations in their definition of the term. That said, they perceived plagiarism as an unethical practice and supported the implementation of anti-plagiarism policies. However, the respondents’ knowledge was not strong regarding citation styles, specific anti-plagiarism policies and plagiarism penalties. Likewise, this cohort was unfamiliar with library IL activities and their role in the prevention of plagiarism. Finally, collaboration was absent among key stakeholders, e.g. resident doctors, research supervisors and librarians, to deter plagiarism. This study recommends collaboration among the key stakeholders to ensure the delivery of consistent messages and to reinforce the importance of plagiarism prevention. As this study was limited to two hospitals, similar research could be undertaken using a larger sample of resident doctors. It would also be useful to survey the librarians providing support for this cohort. This study is the first attempt to examine the effectiveness of hospital library IL programmes in the prevention of plagiarism among resident doctors in Pakistan. The findings are applicable to other health libraries worldwide that wish to address the challenge of plagiarism among health researchers in general.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-09
      DOI: 10.1108/GKMC-08-2020-0130
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • The role of human environment in making a workplace congenial: a case of
           university libraries

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      Authors: Qurat Ul Ain Saleem, Kanwal Ameen
      Abstract: Organizations ought to provide a congenial workplace for employees, particularly females, to get optimum performance. This study aims to investigate the congeniality of libraries’ human environment for female library and information science professionals (LIPs). Regarding the human environment, the manager’s support, relationship with colleagues and informal communication have been studied. For this quantitative study, the researchers use a survey research method based on a self-constructed questionnaire. The questionnaire consisted of closed-ended questions, which were used to collect the data; however, the open-ended question entitled comments was also added to take the opinion of respondents. The sampling includes the female LIPs working in the university libraries of Punjab, Pakistan. The results highlight that female LIPs were satisfied with the human environment at their workplaces. Participants not only appreciated the role and support of their immediate managers in terms of respect, feedback, task allocation and approachability but also recognized the role of colleagues and informal communication (social interaction) in making their workplace congenial and comfortable to work by establishing a positive relationship with supervisors, colleagues or subordinates at the workplace. However, some open-ended comments reveal that females face leg-pulling, favoritism, male colleagues’ indecent behavior and managers’ critical behavior at the workplace. Because of the sensitivity of the topic and limitedness of an instrument, the respondents might have been hesitant to give real opinions. This study was limited in terms of participants as data was collected only from one province of Pakistan. Workplaces for females in a male-dominated society like Pakistan impede their commitment to giving their best. Despite an increased number of females in the profession, it is surprising that so little empirical research has been conducted on the topic. Therefore, this study is an excellent addition to the dearth of literature on the subject. The findings may help in sensitizing the management and authorities to control the human environment at workplaces as this study will also bring into light the prevailing working environment for females. Libraries as a workplace have been studied internationally (Farler and Broady-Preston, 2012; Ocholla, 2002; Oud, 2008). From the local perspective, the only study concerning the workplace issues of libraries is by Yousaf et al. (2013), which was limited to the managerial problems faced by female librarians working at the University of the Punjab. Hence, to the best of the authors’ knowledge, this study will be one of its nature.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-09
      DOI: 10.1108/GKMC-09-2020-0135
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Measuring the impact of COVID-19 papers on the social web: an altmetric
           study

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      Authors: Metwaly Ali Mohamed Edakar, Ahmed Maher Khafaga Shehata
      Abstract: The rapid spread and severity of the coronavirus (COVID-19) virus have prompted a spate of scholarly research that deals with the pandemic. The purpose of this study is to measure and assess the coverage of COVID-19 research on social media and the engagement of readers with COVID-19 research on social media outlets. An altmetric analysis was carried out in three phases. The first focused on retrieving all papers related to COVID-19. Phase two of the research aimed to measure the presence of the retrieved papers on social media using altmetric application programming interface (API). The third phase aimed to measure Mendeley readership categories using Mendeley API to extract data of readership from Mendeley for each paper. The study suggests that while social media platforms do not give accurate measures of the impact as given by citations, they can be used to portray the social impact of the scholarly outputs and indicate the effectiveness of COVID-19 research. The results confirm a positive correlation between the number of citations to articles in databases such as Scopus and the number of views on social media sites such as Mendeley and Twitter. The results of the current study indicated that social media could serve as an indicator of the number of citations of scientific articles. This study’s limitation is that the studied articles’ altmetrics performance was examined using only one of the altmetrics data service providers (altmetrics database). Hence, future research should explore altmetrics on the topic using more than one platform. Another limitation of the current research is that it did not explore the academic social media role in spreading fake information as the scope was limited to scholarly outputs on social media. The practical contribution of the current research is that it informs scholars about the impact of social media platforms on the spread and visibility of COVID-19 research. Also, it can help researchers better understand the importance of published COVID-19 research using social media. This paper provides insight into the impact of COVID-19 research on social media. The paper helps to provide an understanding of how people engage with health research using altmetrics scores, which can be used as indicators of research performance.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-09
      DOI: 10.1108/GKMC-11-2020-0179
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Preservation of rare documentary sources in private libraries and
           religious institutions

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      Authors: Mohammad Ishaq Lone, Abdul Wahid, Abdul Shakoor
      Abstract: The study is an endeavour to find out the preservation status of rare documents in Srinagar. The rare documents, here, mean the manuscripts and rare books, journals, reports, magazines, archival documents, etc. These resources are available in private libraries of individuals and religious institutions in Srinagar. This study aims to find these private libraries of individuals/families and religious institutions, which are unknown to the scholarly world and observe the preservation status of rare documents. The main focus is to document their present preservation status to give an opportunity to the stakeholders, particularly the government organizations, to take appropriate action before they are lost forever. Before conducting the survey, the investigator interviewed 114 persons including literary persons, faith leaders, librarians, faculty members from various prominent institutions in Srinagar to get leads regarding the persons/families and religious institutions in possession of rare documents. The investigator gathered data through two different schedules and later analyzed the same in this study after carrying out a pilot study to make necessary changes to the schedules compiled for the study. The investigator visited personally each family/individual and religious institution to gather the data for months together. An arduous job was carried out in which around 111 individuals/families and religious institutions were found to be having such rare resources. However, the data gathered reveals a dismal picture of private libraries and religious institutions, in possession of rare documents, as almost all caretakers/ families are devoid of any knowledge regarding the maintenance of these important sources of knowledge. Further, the traditional methods of preservation are still in vogue in some private libraries. These traditional methods have opened new areas of research while at the same time can prove detrimental to the collection if they are useless. The study is the first of its kind in the summer capital of Jammu and Kashmir i.e. Srinagar. The study gives an idea of preservation status of manuscripts and rare documents including books, magazines, journals, archival documents, etc. so that the same are taken care of for posterity. The study is an eye-opener for the policymakers, conservators, archivists and others interested in historical documents. The study will help in furthering the research process as it needs to be ascertained whether the traditional methods of preservation are fruitful. In short, the study is quite helpful in understanding the nature of collection in Srinagar so that appropriate steps are taken by all particularly the Government in J&K. The paper will surely help in the policy formulation in the future.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-04-07
      DOI: 10.1108/GKMC-09-2020-0141
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • WeChat usage during COVID-19 pandemic lockdown: the mediating role of
           online self-disclosure on quality of friendship and well-being

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      Authors: Tunde Simeon Amosun, Chu Jianxun, Olayemi Hafeez Rufai, Sayibu Muhideen, Riffat Shahani, Zakir Shah, Jonathan Koroma
      Abstract: The purpose of this paper is to investigate university students’ WeChat usage during the COVID-19 pandemic lockdown in relation to the mediating role of online self-disclosure on their quality of friendship and well-being. A model is proposed to explain how students’ interactions occur during the lockdown and the mediatory role which self-disclosure plays in influencing their socio-psychological markup. The research model was tested empirically through a survey conducted online with 600 research participants, comprising of university students in China. Results in structural equation modeling show that WeChat interaction significantly correlates with the quality of friendship, online self-disclosure but not significantly correlates with well-being, but an indirect relationship was found out in the mediation analysis. There is also a significant relationship between online self-disclosure, quality of friendship and well-being. Mediation analysis shows that online self-disclosure mediates the relationship between interactions on WeChat and quality of friendship; it also mediates the relationship between WeChat interaction and well-being. In all, the results achieved in this study will significantly help provide more insights in comprehending the nuances attached to some socio-psychological aspects of WeChat and how its usage affects people during the period of crisis. Theoretically based investigation of WeChat usage among university students and its relationship with online self-disclosure, quality of friendship and well-being is still quite scarce, thereby underscoring the needs and significance of a theoretically based study in this regard. This study tested the credibility and validity of the proposed model in the context of the recent COVID-19 pandemic lockdown in China, which is one of the first in recent times.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-03-08
      DOI: 10.1108/GKMC-09-2020-0136
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • How multidimensional emotional intelligence impacts intra-organizational
           knowledge sharing behaviours of employees'

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      Authors: Shehla Malik
      Abstract: This study aims to assess the role of various emotional intelligence dimensions in stimulating two types of employee knowledge sharing behaviour – tacit knowledge sharing behaviour and explicit knowledge sharing behaviour. The causal relationships among the constructs were tested by applying quantitative research methods. A questionnaire-based survey was used to draw a sample from 10 information technology (IT) organizations in India. A data set of 308 usable questionnaires was analysed using structural equation modeling technique to test the hypothesized relationships among various constructs. This study found that all four dimensions of emotional intelligence, namely, self-emotional appraisal, others’ emotional appraisal, use of emotion and regulation of emotion have a positive effect on tacit knowledge sharing behaviour of employees. In addition, explicit knowledge sharing behaviour was also positively influenced by others’ emotional appraisal and use of emotion. However, no significant effect was made by self-emotional appraisal and regulation of emotion on explicit knowledge sharing behaviour of employees. Little is empirically known about the link between emotional intelligence constructs and knowledge sharing behaviours. This study brings new insights by assessing the role of different emotional intelligence dimensions on two different types of knowledge sharing behaviour. An interesting finding advances the understanding of knowledge sharing behaviours by indicating a greater variance in tacit knowledge sharing behaviour (caused by emotional constructs) as compared to explicit knowledge sharing behaviour.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-03-08
      DOI: 10.1108/GKMC-09-2020-0147
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Evaluation of perceived benefits and employee satisfaction through
           knowledge management practices

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      Authors: Jamini Ranjan Meher, Rohita Kumar Mishra
      Abstract: This study aims to identify the key contributing factors of knowledge management (KM) practices with respect to an employee benefit. The research is designed to gain insight into the KM practices of Indian information technology (IT) firms and evaluate its effects on employee perceived benefit (EPB) and employee satisfaction (ES). This study focuses on the cause and effect relationship between the variables. In this research study, a structured questionnaire is administered and accumulated responses from executives, software developers and knowledge managers from five IT firms with the help of google form. The sample size was 339 for this study. Confirmatory factor analysis and partial least square (PLS)-structural equation modeling have been used to analyze the data with the help of SMART-PLS software. The well-fitted model describes the importance of KM practices with respect to increasing employee benefit and satisfaction. The hypothesized model is empirically investigated and it is also supported by the analysis. The KM practices have significant effects on EPBs. Employee benefits have a significant effect on ES. The result shows that the benefits of KM practices are more intended toward the sources of motivation where they can increase their capability with the help of KM practices. Benefit leads to the motivation and satisfaction of employees. The work itself can be a highly motivating dimension with the help of proper KM practices. The managers’ prime responsibility is to focus on collaborative work with regularizing the exchange of knowledge, where new knowledge can be created and, do better for the organization. This research study offers a new direction of motivation to work. The employee can be highly motivated if he can be benefited from the work itself. This study gives an approach to satisfy the employee with the help of KM practices. Perceived benefit is considered as an essential element for this study.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-03-08
      DOI: 10.1108/GKMC-11-2020-0181
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Contemporary academic library users in Kenya: their needs and preferences
           in access and use of information resources

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      Authors: Tandy M. Ombogo, Ben W. Namande
      Abstract: The purpose of this study is to assess the influence of generations on information behavior and needs to access and use of library resources and how well academic libraries in Kenya are simultaneously serving both generations. From literature reviewed, a study on the Kenyan scenario on generational behavior and needs was not identified and this study sought to fill that gap. Data collected were done through mixed-methods research using observation, structured interviews and questionnaires. The sample included 143 students and faculty within different generations, and three library staffs at The United States International University-Africa’s Library. Quantitative data were analyzed through SPSS and Excel, while qualitative data were analyzed according to the theme of this study. Likert-scale responses were used to measure information behavior of users’ needs and preferences. Findings showed that the library is serving two distinct generations with different needs: out of a mean score of 5.00 of sample surveyed; digital immigrants need information resources mainly for research at an aggregate 3.93 while digital natives need information resources mainly for examinations at an aggregate 4.01. Both generations need to use technology to access and use information resources at 94% of digital immigrants and an aggregate 81.5% of digital natives surveyed. The library is training both user groups accordingly. This answered the research problem this study sought to assess. The generation of users was known only after administering the questionnaires. Consequently, the researcher targeted them using the status of respondents, faculty or student, to maximize sampling for each generation. Undergraduate and master’s students were used to target digital natives, while the faculty was used to target digital immigrants. PhD students were used to target both digital immigrants and digital natives. This study was done only in one location, USIU-Africa’s Library. This study assessed how different generations within academic libraries in Kenya could be guided to effectively and efficiently adapt to global changes. This study assessed generational influence on needs and preferences in access and use of information resources, and assessed how academic libraries are concurrently and successfully serving variant user needs in Kenya,
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-26
      DOI: 10.1108/GKMC-01-2020-0008
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Twitter sentiment analysis of app based online food delivery companies

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      Authors: Shrawan Kumar Trivedi, Amrinder Singh
      Abstract: There is a strong need for companies to monitor customer-generated content of social media, not only about themselves but also about competitors, to deal with competition and to assess competitive environment of the business. The purpose of this paper is to help companies with social media competitive analysis and transformation of social media data into knowledge creation for decision-makers, specifically for app-based food delivery companies. Three online app-based food delivery companies, i.e. Swiggy, Zomato and UberEats, were considered in this study. Twitter was used as the data collection platform where customer’s tweets related to all three companies are fetched using R-Studio and Lexicon-based sentiment analysis method is applied on the tweets fetched for the companies. A descriptive analytical method is used to compute the score of different sentiments. A negative and positive sentiment word list is created to match the word present on the tweets and based on the matching positive, negative and neutral sentiments score are decided. The sentiment analysis is a best method to analyze consumer’s text sentiment. Lexicon-based sentiment classification is always preferable than machine learning or other model because it gives flexibility to make your own sentiment dictionary to classify emotions. To perform tweets sentiment analysis, lexicon-based classification method and text mining were performed on R-Studio platform. Results suggest that Zomato (26% positive sentiments) has received more positive sentiments as compared to the other two companies (25% positive sentiments for Swiggy and 24% positive sentiments for UberEats). Negative sentiments for the Zomato was also low (12% negative sentiments) compared to Swiggy and UberEats (13% negative sentiments for both). Further, based on negative sentiments concerning all the three food delivery companies, tweets were analyzed and recommendations for business provided. The results of this study reveal the value of social media competitive analysis and show the power of text mining and sentiment analysis in extracting business value and competitive advantage. Suggestions, business and research implications are also provided to help companies in developing a social media competitive analysis strategy. Twitter analysis of food-based companies has been performed.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-26
      DOI: 10.1108/GKMC-04-2020-0056
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Social capital in the theory and research of LIS professionals in the
           light of the literature on the subject. Review of current knowledge

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      Authors: Maja Dorota Wojciechowska
      Abstract: The purpose of the paper is to present the latest scholarly trends in the field of social capital in libraries, to review research concepts published by LIS professionals and to suggest further research possibilities in this area. This paper presents a review and critical analysis of literature associated with research on social capital in libraries to highlight its importance for the development of LIS and its impact on the functioning of environments linked with various types of libraries. The goal of literature analysis was to determine the current condition of research on social capital in libraries. The main trends were identified and the need for further qualitative analyses, which are missing at the moment, was confirmed. It was determined that, so far, LIS professionals have focussed mainly on the role of municipal libraries in developing social capital, the problem of building trust, especially in immigrant circles and the impact of libraries on promoting a civil society. Academic libraries, rural libraries, organisational capital in libraries and individual social capital of librarians were a much less frequent subject of research. The role of libraries in developing social capital in educational (primary and secondary education) and professional (non-university professionals) circles is practically non-existent in research, and it will require in-depth studies and analyses in the coming years. This paper constitutes a synthetic review of the latest research concepts concerning social capital in libraries. It identifies the most important research trends and areas that so far have not been explored and suggests research methods to help LIS professionals design future research in this area more effectively.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-25
      DOI: 10.1108/GKMC-08-2020-0108
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • An analysis of research output in open access journals in BRICS countries:
           a bibliometric study

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      Authors: Sana Zia
      Abstract: This paper aims to investigate the current status of research output published in open access (OA) journals from Brazil, Russia, India, China and South Africa (BRICS) countries from 2010 to 2019 and compare their performances in terms of OA research output. Papers contributed by the researchers of BRICS countries were searched using an advanced search option in the Web of Science core collection database. The retrieved results were restricted to the “journal articles” published in the “English language” during the time period of 2010 to 2019. After that, the selected papers were again refined by using the “open access” section to identify the research output of BRICS countries published in OA journals. Total 2,219,943 papers were published from BRICS countries, out of which 402,199 articles were published in OA journals and South Africa has published the highest number of research output in OA journals (31%). Although, there has been a constant increasing growth of research output published in OA journals in BRICS countries from 13,300 papers in 2010 to 82,310 articles in 2019. Engineering and Technology have published the maximum number of papers in OA journals. Researchers of BRICS countries mostly contributed their OA research output in journals published from the USA and Scientific Reports (UK) is identified as one of the leading OA journals. Additionally, among all the BRICS countries, China is found as the promising leader in terms of OA journals publications, the maximum share i.e. 71.25 per cent of total 402,199 OA journal publications have been produced by the highest number 137 (23.41%) of institutions of China and Chinese Academy of Sciences (China) is leading institution with 39,036 papers published in OA journals. This study is limited to BRICS countries, but it offers theoretical implications for extending its scope to different countries. This study may be used for raising awareness of OA among researchers of BRICS countries and encouraging them to contribute their research work in OA journals. The findings of this study are useful and meaningful in understanding the comparative status of research across countries, disciplines, journals and institutions. This is the first study in BRICS countries focusing on the research output published in OA journals.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-24
      DOI: 10.1108/GKMC-08-2020-0109
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Social media use by adolescent students of Sri Lanka: impact on learning
           and behavior

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      Authors: Lalith Wickramanayake
      Abstract: This study aims to examine the impact of social media on adolescents’ social behavior, personal conduct, interactions, education, communication, attitudes, skills and abilities. In addition, the study seeks to determine the barriers to social media use by adolescents. A convenience sampling technique was used to draw a sample of 300 adolescents from three educational zones in Sri Lanka. A questionnaire survey method was applied to collect raw data and descriptive and inferential statistics were used for the analysis. Among the given different social media, YouTube was the most preferred social media for adolescents. Although the majority of adolescents used mobile phones to access social media, they were not high social media users. The impact of social media on adolescents’ education and communication was significantly positive although their intellectual involvement with social media communities was rather low. The use of social media had not decreased the time devoted to studies or seriously complicated adolescents’ social life or encouraged them toward violence and conflict. There was no indication that social media had led to them experiencing mental confusion, health problems, disorderly conduct, social imbalance or suicide. This study helps to reduce the literature gap of pertinent literature because there is little research information available on social media use in Sri Lanka. Almost all studies based in Sri Lanka in relation to social media have been poorly designed or published in predatory journals. The findings of the present study should be a timely and important resource for policymakers in education, teachers in both government and private schools and many stakeholders not only in Sri Lanka but also in other similar nations.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-11
      DOI: 10.1108/GKMC-08-2020-0123
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Integration of records management systems at a South African water utility
           company

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      Authors: Mpho Ngoepe, Vincent Mello
      Abstract: Digital records are either stored in an enterprise resource planning (ERP) or an electronic content management (ECM) system or managed without the benefit of either. To achieve high productivity, integration of these systems is required. However, the utilisation of either an ERP or ECM system is absent in many organisations. The purpose of this paper is to explore the development of a framework that may support the integration of an ERP into an ECM system at Rand Water. This qualitative study used a case design with 14 interviewees from different levels in the organisation and diverse business units using ERP and ECM to perform their operational deliverables. Purposive sampling was used to select the interviewees in line with their area of work, role and level of operation. This study established that the water utility company has implemented an ERP system (SAP) since 2004 and ECM systems since 1991 (Papertrail and later IBM FileNet) with only the information flow module integrated. This study suggested that to integrate ERP into ECM, human and non-human actors need to collaborate to ensure large-scale integration. This study presents a framework for integrating ERP into ECM. It is suggested that an integration module for ERPs called extended ECM, be considered. A further study of the transfer of digital records in ECM into archival custody is recommended.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-08
      DOI: 10.1108/GKMC-08-2020-0125
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Ensuring better output in library services through work life balance: a
           study of librarians’ opinion

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      Authors: Sasmita Rani Samanta, Bijayalaxmi Rautaray, Dillip K. Swain
      Abstract: This paper aims to attempt to explore and examine work–life balance situation of employees working in reputed academic libraries in Odisha, India and to study how they make a balance of duties and assignments offered to them in their respective organizations with that of their personal lives with possible recommendations basing upon the views of the respondents. The paper investigates how working librarians of the surveyed institutions maintain work–life balance. A structured questionnaire was administered among the respondents to elicit their responses. The investigators conducted specific interview sessions among some selected librarians of reputed libraries of Odisha, India to know their pragmatic views relating to the way they balance their official works with that of their personal lives. The gathered data was fed into MS Excel file for analysis and subsequent interpretation. SPSS was used for obtaining chi-square value for knowing the level of significance of result. The study finds that majority of respondents express their job satisfaction and happiness with the working environment of their respective institutions, and they are offered annual increments and career promotion, as this has become the key aspect of every organization to retain employees. It further reveals that very few respondents express that they are desired by their respective institutions to devote extra time and very few male respondents indicated that they carry family tension in their mind to their respective work places compared to their female counterparts. Moreover, the study reveals that institutions are proactive enough to embrace modern information communication technology offering suitable digital working ambience to their employees. The paper primarily deals with work-life balance of employees in the field of library and information science of the state of Odisha (India) as the respondents in its scope of discussion. The paper aims to contribute new knowledge to the corpus of existing literature on work–life balance with some constructive outcomes for effective generalization.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-04
      DOI: 10.1108/GKMC-03-2020-0022
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • The digital divide: a literature review and some directions for future
           research in light of COVID-19

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      Authors: Najeh Aissaoui
      Abstract: Coronavirus (COVID-19) has exposed the digital divide (DD) like never before and has made it a hot topic of actuality. In this paper, a state of the art of research studies that dealt with the three levels of the digital divide and highlight its shortcomings in light of COVID-19 are presented. An integrative literature review was conducted, summarizing the rich literature on the digital divide by presenting its key concepts and findings. This study then provides suggestions for future research in light of the COVID-19 pandemic. It can be concluded that the digital divide is insufficiently exposed and examined by researchers. In fact, in recent years, very few research studies have focused on the first-level divide. Moreover, much of the literature has analyzed the second digital divide (in terms of e-skills) in the strict sense and at the national level. This review also shows that the existing studies on the third level-digital divide deal only with the individual results of using the Internet. Finally, future research on the three-level digital divide should study more digital inequality related to emerging technologies is proposed. This paper draws up a state of art, which has important theoretical and practical implications in the effectiveness of full transformation to digitalization. The present study contributes to digital inequality research by summarizing key concepts and findings from the literature of the three levels of the digital divide. It highlights the unexplored research topics on some dimensions of DD which were behind the digital transformation failure in many countries and provides insights on future research directions in light of COVID-19.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-02-04
      DOI: 10.1108/GKMC-06-2020-0075
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Research evaluation of computer science publications using Altmetrics: a
           cohort study of Indian Central Universities

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      Authors: Manika Lamba, Neha Kashyap, Margam Madhusudhan
      Abstract: Social interaction applications and reference tools are actively used by researchers to share and manage their research publications. Thus, this paper aims to determine the scholarly impact of selected Indian central universities. This study analyzed 669 articles having both Dimensions citations and Altmetric attention scores published by 35 Indian central universities for 4 subfields of Computer Science using Altmetric Explorer. This paper determined each university’s contribution in the studied subfields of Computer Science and the correlation among Altmetric attention score (aggregated and individual), Dimensions citation, and Mendeley readership counts for all 669 articles and stratified percentile sets of top 25%, and top 50% of the overall number of articles. The findings showed that Jawaharlal Nehru University had the maximum Altmetric attention score, Banaras Hindu University received the maximum Dimensions citation, and University of Hyderabad (UoH) received the maximum number of Mendeley readers. Each central university was examined individually and then ranked based on their median values of Dimensions citations and Altmetric attention scores. Further, Twitter had the maximum Altmetric coverage, followed by Google+, Patent and Facebook for the retrieved articles. A significant strong positive correlation was observed between the Dimensions citation and Mendeley readership counts for all the three categories. Both Altmetric attention scores and Dimensions citations can help funding agencies to assess and evaluate the research productivity of these universities, thus, making important decisions such as increasing, decreasing, re-distributing their funds. The current body of research is focused mostly on relationships between citations and individual Altmetric indicators predominantly. For most of the studies, the citations were retrieved from Scopus, Web of Science or Google Scholar database. It was observed that by far, no study had examined the relationship between citations retrieved from Dimensions database, Altmetrics scores (both aggregated and individual) and Mendeley readership counts.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-01-29
      DOI: 10.1108/GKMC-07-2020-0097
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Institutional repositories in South India: an exploratory study

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      Authors: Shajitha C., Abdul Majeed K.C.
      Abstract: The purpose of this study is to evaluate the institutional repositories (IRs) in South India in terms of policy and procedures, technology, content and contributors, promotion and assessment and personnel. A voluntary survey was conducted to assess IRs in South India. The questionnaire was designed according to the study framework, which comprises 64 indicators across five areas: policy and procedures, technology, content and contributors, promotion and assessment and personnel. Furthermore, all of the 23 IRs identified were monitored over one year period (from February 2018 to January 2019) to analyse the content growth. The Research Archive of Indian Institute of Technology Hyderabad was found to provide more services to users than other South Indian IRs and it was the sole IR to embed a metadata field for author identification. Almost all the IRs were actively engaged in promotion and assessment activities. IR performance in the technology area was substandard in comparison with performance in the policy and procedures and promotion and assessment areas. For all South Indian IRs, content growth was low. Very few in-depth studies have evaluated South Indian IRs across all five of the areas listed above and in recent years, no such comprehensive study has been conducted in India at all.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-01-29
      DOI: 10.1108/GKMC-07-2020-0099
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Research progress of SMR data in China and Japan

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      Authors: Wenbin Cai
      Abstract: This paper aims to make a comprehensive evaluation of the progress and achievements made by China and Japan in literature collection, publication and academic research of South Manchuria Railways Co (SMR) after the Second World War and points out the existing and urgent problems. This paper adopts the methods of literature research, questionnaire survey, comparative analysis and expert consultation. After the Second World War, both China and Japan made great achievements in the collection, publication and research of SMR data, as well as in the academic research of SMR. However, as a new research field, there are still some problems in deepening the excavation and utilization of SMR data, expanding the research fields, improving the research methods, etc. SMR itself was the product of a war of aggression. Although it died with the defeat of the war of aggression, remaining SMR data also has very precious value, it records the history of Japanese aggression against China, is the biggest database for the study of the problems in China and northeast Aisa at that time. In addition to Japan and China, the USA and the Soviet Union also kept part of the SMR data, so that to involve them in the research of SMR is also the purpose of this paper.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-01-20
      DOI: 10.1108/GKMC-04-2020-0050
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Descriptive standards and collection management software for documentary
           heritage management: attitudes and experiences of information
           professionals

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      Authors: Chelsea Renshaw, Chern Li Liew
      Abstract: This paper aims to examine the attitudes and experiences of information professionals with descriptive standards and collection management systems (CMSs) used for managing documentary heritage collections held by cultural heritage institutions in New Zealand (NZ). The aim is that such insights will inform decision-making around promoting documentary heritage collections discoverability and accessibility, in terms of advocating for appropriate system requirements when procuring or updating CMSs, and application of descriptive standards. A qualitative design was applied to investigate the attitudes and experiences of information professionals working in libraries, archives and records management institutions, museums and public galleries. Data was collected through semi-structured interviews with thirteen participants who worked across ten different cultural heritage institutions. The findings reveal that variances among metadata in libraries, museums, public galleries, archives and records management institutions continue to lead to challenges around discovery and access of documentary heritage. If opportunities for connecting documentary heritage collections in the age of linked data are to be realized, the sector needs to work collectively to address these variances along with consideration of the CMSs used. The study findings highlight issues currently affecting the NZ cultural heritage sector goal to make collections discoverable and more widely accessible. The findings highlight a need for deeper research into CMSs used by the cultural heritage sector as these systems have an impact on metadata management including constraining the application of appropriate descriptive standards for documentary heritage collections.
      Citation: Global Knowledge, Memory and Communication
      PubDate: 2021-01-18
      DOI: 10.1108/GKMC-08-2020-0129
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2021)
       
  • Global Knowledge, Memory and Communication

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