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Journal of Operations and Strategic Planning
Number of Followers: 1  
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 2516-600X - ISSN (Online) 2516-6018
Published by Sage Publications Homepage  [1141 journals]
  • Understanding Customer Priorities for Selection of Call Taxi Service
    • Authors: Adimuthu Ramasamy, Kamalakanta Muduli, Aezeden Mohamed, Jitendra Narayan Biswal, John Pumwa
      Abstract: Journal of Operations and Strategic Planning, Ahead of Print.
      Taxi services have evolved with the growth of information communication services and have become an essential infrastructure in a city’s transport landscape. In today’s era, mobility has become a vital need for people as they contemplate how to accomplish specific tasks, which require travel, time, and distance. Taxi services have filled this void by allowing people to commute to the last mile and meet their daily requirements. Failure of cab service operators to offer affordable and reliable taxi service would result in inferior taxi services that lead to dissatisfaction among customers. The key objective of this research was to determine important factors, namely, socioeconomic and service attribute factors that influence people’s choice based on satisfaction levels in selecting a particular taxi service like Ola and Uber in Bhubaneswar city. The study found that socioeconomic and service attribute factors were important in determining the choice of taxi service. Furthermore, it also revealed that people were more sensitive to the reliability of taxi service and cost in comparison to the quality of service and driver’s behavior. The study results would help cab service providers in customizing their services to attract more customers and increase their market share.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2021-04-14T10:50:52Z
      DOI: 10.1177/2516600X21997201
  • Building an ‘Industrial Engineering Mindset’ among Indian Healthcare
           Executives: Toward Management of Healthcare Facilities at an Industrial
           Scale post the COVID-19 Pandemic
    • Authors: Som Sekhar Bhattacharyya, Rajesh Chandwani
      Abstract: Journal of Operations and Strategic Planning, Ahead of Print.
      The COVID-19 pandemic highlighted the necessity of good quality and adequate quantity of healthcare infrastructure facilities. Healthcare facilities were provided for COVID-19 facilities with improvisation and supplementary lateral infrastructure from other sectors. However, the main point of contemplation going into the future was regarding how to quickly develop healthcare facilities. The subject domain of ‘industrial engineering’ (IE) and its associated perspectives could provide some key insights regarding this. The authors undertook a conceptual literature review and provided theoretical argumentation toward this. The findings provided insights regarding the application of industrial engineering concepts in healthcare facilities and services.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2021-04-10T07:01:59Z
      DOI: 10.1177/2516600X211005997
  • The System Quality and Customer Satisfaction with Website Quality as
           Mediator in Online Purchasing: A Developing Country Perspectives
    • Authors: Anil Kumar, Suman Lata
      Abstract: Journal of Operations and Strategic Planning, Ahead of Print.
      The present era sees an increasing trend of online purchasing all over the globe, and India is no more an exception. India is likely to become the hub for online market because it is second in terms of population in the world. The study is an effort to understand whether system quality really matters for customer satisfaction, particularly in developing countries, and the website quality works as a mediator or not. The study proposes the theoretical framework of the impact of system quality on customer satisfaction after a rigor literature review. With the help of purposive sampling, data were collected and model tested using partial least square structural equation modeling (PLS-SEM). The results show that system quality and website quality have a direct and positive impact on customer satisfaction and website quality partially mediated. Based on these empirical findings, managerial implications, limitations, and recommendations for further future research are given in the study.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2021-03-16T06:02:27Z
      DOI: 10.1177/2516600X21991945
  • Information-driven Supply Chain During a Catastrophic Event: COVID-19
    • Authors: Mahdi Safa, Nomita Sharma, Pamela Zelbst
      Abstract: Journal of Operations and Strategic Planning, Ahead of Print.
      We learn painful lessons these days about the hidden weaknesses in the supply chains, while the surge reflects a new inflection point of the COVID-19 outbreak. Healthcare experts, politicians, academics, and supply chain practitioners need to collaborate to build a reform agenda and roadmap for our humanitarian supply chain. This study aims at investigating and assessing risks on the supply chain, especially for health care supplies. The theme of the article is based on the development of an information-driven model to help in the assessment of supply chain risk. An integrative review technique has been used to analyze literature to develop prepositions for the model. The main actors of the model are supply chain preparedness, supply chain risk, supply chain response, and supply chain recovery. The findings identify that timely preparation and assessment of supply chain risk can result in accurate adoption of the practices that can not only reduce supply chain risk but also enhance supply chain recovery during any catastrophic event.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2021-02-10T10:58:07Z
      DOI: 10.1177/2516600X20987354
  • Is the Concept of Corporate Governance a Strategic Plan for Firms’
           Optimum Capital Structure' Evidence from Manufacturing Companies
    • Authors: Chandrika Prasad Das, Himanshu Agarwall, Rabindra Kumar Swain
      Pages: 113 - 131
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 113-131, December 2020.
      The aim of the article is to examine the relationship as well as measure the impact of corporate governance as a strategic plan on capital structure decision of top Bombay Stock Exchange-listed manufacturing firms in India.Panel regression analysis is employed to estimate the relationship and measure the impact of corporate governance, namely, size, meetings, independent director, women director and audit committee meetings, on the capital structure mix (debt–equity ratio) of the sample corporate, during a 10-year period of 2008–2017.The results of study reveal that the components of corporate governance, namely, size, board meetings, independent director, and audit committee meetings have a positive association with the capital structure variable (debt–equity ratio) of the sample manufacturing companies. However, there is a negative relationship between the control variables (ROCE and NWTA) and the dependent variable of the sample corporate. Overall, as per the study results, a statistically significant impact prevails on the capital structure, of corporate governance variables, taken as a whole.This article adds on to the existing study by highlighting a new prospect of relation and influence of corporate governance on capital structure decisions. The statistical findings of the study provide evidence to the corporate sector in deciding the optimum capital structure, affecting its costs and performance, and to the regulatory authorities in framing and implementing corporate governance mechanisms more effectively and efficiently for improving the economy of the country.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-10-19T09:29:16Z
      DOI: 10.1177/2516600X20949774
      Issue No: Vol. 3, No. 2 (2020)
  • The Toyota Way to Effective Strategy Deployment: How Organizations Can
           Focus Energy on Key Priorities Through Hoshin Kanri to Achieve the
           Business Goals
    • Authors: Mohammed Hamed Ahmed Soliman
      Pages: 132 - 158
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 132-158, December 2020.
      Purpose:The motivation behind this article is to provide a lot of rules to be utilized in lean strategy standards and instruments in modern associations. This article expects to feature the pretended by lean strategy technique for vital strategic planning and management, especially in reference to the Hoshin Kanri strategy deployment system. This article is addressing a gap in the knowledge of effective Hoshin Kanri process over the association.Methodology/Design/Approach:A systematic literature review using the MEDLINE, EMBASE, Scopus and Emerald databases, resulting in the selection of high-quality papers with a great focus on the Toyota Way.Originally/Value:This article review subjects driven and finished up by Toyota that are required to implement strategies and adjust objectives all over the association. The article centers around the Hoshin Kanri deployment process. It underlines the significance of leadership/pioneering and the helpfulness of utilizing the right daily training practice to help lean progress and improve strategy execution in the whole association. This is the first article to comprehensively review Hoshin Kanri with reference to the Toyota business practice.Findings:Hoshin Kanri might be successfully utilized for deploying strategies and to improve correspondence from top to down, which must be accomplished if experts are to be adequately prepared and frontline staff is to be engaged in daily, continuous improvement efforts.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-09-30T07:24:46Z
      DOI: 10.1177/2516600X20946542
      Issue No: Vol. 3, No. 2 (2020)
  • Integrated Perspective for Entrepreneurs: The Dos and Don’ts in
           Strategic Management of New Business Ventures
    • Authors: Som Sekhar Bhattacharyya
      Pages: 159 - 193
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 159-193, December 2020.
      Strategic management (SM) of new business ventures (NBV) has been gathering steam in SM literature over the years. SM in the context of an NBV has its own set of challenges and growth propositions. Given this fact, SM for NBVs require a dedicated treatise in terms of conceptual treatment. The author in this conceptual work develops and integrates perspective regarding SM for NBVs. The author undertakes a review and synthesis of literature to arrive at a set of tables and figures providing an integrated view on SM in NBVs. The author undertakes this through logical argumentation and incremental theorization. The author systemizes the literature into different dimensions and clusters. The author thus contributes to the field of SM because of enhanced conceptual understanding on SM for NBVs. Managers involved in NBV firms would get help in asserting what steps need to be undertaken towards successful SM of NBVs.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-11-30T07:54:11Z
      DOI: 10.1177/2516600X20968973
      Issue No: Vol. 3, No. 2 (2020)
  • Strategizing Under Economic Uncertainties: Lessons from the COVID-19
           Pandemic for the Indian Auto Sector
    • Authors: Pratyush Bhatt, Sumeet Varghese
      Pages: 194 - 225
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 194-225, December 2020.
      Formulating business strategies in times of economic uncertainty can be a challenging exercise because of rapid changes in market assumptions, projections, and conditions. Studies have shown that the repertory of strategic choices that businesses explore, to handle uncertain economic environments, is not highly varied. This article reviews the strategic responses that leading Indian auto manufacturers have adopted in order to handle the dip in demand post COVID-19. Given that the Indian automobile industry has been facing headwinds since 2018, the COVID-19 pandemic could not have hit the sector at a more inopportune time. This article aims to review how firms in the sector ride through an economic slump and also sheds light on strategic decision-making patternsThe article exclusively focuses on leading automobile firms and does not analyze actions taken by comparatively smaller players to stay afloat. Hence, this article does not delve into the actions that suppliers and dealers are exploring. Most importantly, this article contains a comprehensive analysis of the financial performance of a few auto majors. This article seeks to piece together a picture of firm-level strategies on the basis of publicly accessible financial statements and news reports.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-12-08T09:40:11Z
      DOI: 10.1177/2516600X20967813
      Issue No: Vol. 3, No. 2 (2020)
  • Resilience Role of Distribution Centers amid COVID-19 Crisis in Tier-A
           Cities of India: A Green Field Analysis Experiment
    • Authors: Gurvinder Kaur, Sudhir Pasricha, Girish Kathuria
      Pages: 226 - 239
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 226-239, December 2020.
      Supply chain is the most critical lifeline of all business/non-business operations and processes in today’s world. The outbreak of the COVID-19 epidemic has a serious impact on organizations and society at large. Due to this pandemic spread, food supply chains are facing two unique unraveling emerging supply chain challenges: (a) supply shocks and (b) demand shocks. Stocking of consumer staples under such uncertain situations gives rise to uncertain peak demands of staple food, and hence striking bullwhip effect. The present study focuses on the staple food distribution among tier-A cities of India, namely Bangalore, Hyderabad, Chennai, Pune, Kolkata, Mumbai, and Ahmedabad. Using the software anyLogistix PLE edition, greenfield analysis was conducted to find the number of distribution centers required by these cities for food distribution and to reduce the transportation cost between the cities. Two key insights emerge from the analysis: (a) we need six potential areas to locate distribution centers (DCs)/ regional sites instead of a single DC; (b) transportation cost is reduced from US$21,327 to US$2,375. The major observation from the Green Field Analysis (GFA) reveals there is a need to reinforce and repair the operational efficiencies of DCs so as to reach the needy end consumers.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-12-16T05:50:47Z
      DOI: 10.1177/2516600X20970352
      Issue No: Vol. 3, No. 2 (2020)
  • Haldiram’s in India
    • Authors: Jashim Uddin Ahmed, Asma Ahmed, Niza Talukder, Ishrat Sultana, Farzana Haque Anika
      Pages: 240 - 256
      Abstract: Journal of Operations and Strategic Planning, Volume 3, Issue 2, Page 240-256, December 2020.
      The Indian snack market is a promising and booming sector with a surge in consumer consumption of an array of snacks. The market has been growing since several years, but the past 2 years have been marked by notable growth. A leading player in the snacks industry, Haldiram’s, an already prevalent name in India, has been catering for the needs of the evolving consumer demand patterns since 1937. This case starts with a description of India’s snacks market and Haldiram’s standing as a company with dominant market share. In addition to discussing the competitive landscape and challenges, the case evaluates Haldiram’s offerings using the 7Ps (product, place, price, promotion, people, physical presence and processes) of marketing mix and growth strategy options using Ansoff Matrix. As Indians are getting introduced to new global delicacies and flavors, their taste buds are changing, and a certain group of consumers are shifting towards healthy snacking options. The case sheds light on this whole new dimension and how Haldiram’s can keep pace with evolving trends in the snacking industry.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-12-03T08:46:08Z
      DOI: 10.1177/2516600X20968966
      Issue No: Vol. 3, No. 2 (2020)
  • Challenges of Small- and Medium-Sized Enterprises (SMEs) in Business
           Growth: A Case of Footwear Industry
    • Authors: A. K. M. Hedaitul Islam, Md. Rayhan Sarker, Md. Israil Hossain, Kauser Ali, K. M. Asadun Noor
      Abstract: Journal of Operations and Strategic Planning, Ahead of Print.
      Small- and medium-sized enterprises (SMEs) create more employment opportunities and thus, contribute to the national economy of a country. Footwear SMEs have been identified as an emerging economy in Bangladesh, which is facing several challenges. Very few studies focused on the challenges of SMEs’ business growth. However, until now, no literature particularly focused on the challenges of footwear SMEs and discussed how to tackle these challenges. To fill this research gap, we use the Fuzzy Delphi Method and fuzzy analytical hierarchy process, to find out the degree of importance of critical challenges of footwear SMEs. In our study, 16 critical challenges are identified among which lingering in cash flow (F3), fierce market competition (E1), access to finance (F2), unfavorable bank loan policy (F1), and poor supply chain management (E2) have been ascertained as the top five critical challenges, respectively. This study contributes to the existing literature of SMEs by identifying five new challenges from the context of the footwear industry. Furthermore, we suggest some possible measures to overcome the identified challenges. This study can guide the government, practitioners, and SME policymakers to address these challenges for the growth of any SME sector.
      Citation: Journal of Operations and Strategic Planning
      PubDate: 2020-12-21T06:10:41Z
      DOI: 10.1177/2516600X20974121
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Heriot-Watt University
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