Journal Cover Harvard Business Review
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   Full-text available via subscription Subscription journal
   ISSN (Print) 0017-8012
   Published by Harvard Business Publishing Homepage  [1 journal]
  • CEOs Step into the Fray
    • Authors: Ignatius; Adi
      Abstract: Highlights of this month’s issue
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • “Sorry” Is Not Enough
    • Abstract: Customer satisfaction depends on creative problem solving, not empathy.
      Keywords: Customer service
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Negative Feedback Rarely Leads to Improvement
    • Authors: Berinato; Scott
      Abstract: It mostly makes people avoid the peers who criticized them, new research shows.
      Keywords: Giving feedback
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The Chairman of Ryohin Keikaku on Charting Muji’s Global Expansion
    • Authors: Kanai; Masaaki
      Abstract: Why the Japanese retailer chose to grow slowly
      Keywords: Strategy
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The Leader’s Guide to Corporate Culture
    • Authors: Cheng; Boris
      Abstract: How to manage the eight critical elements of organizational life
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • What’s Your Organization’s Cultural Profile'
    • Authors: Cheng; Boris
      Abstract: A survey to get the conversation started
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • How to Shape Your Culture
    • Authors: Cheng; Boris
      Abstract: Steps for setting an aspirational target
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Convergence Matters
    • Authors: Cheng; Boris
      Abstract: When employees’ views of the culture align, engagement and customer orientation benefit.
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Context, Conditions, and Culture
    • Authors: Cheng; Boris
      Abstract: Consider geographic region, industry, strategy, leadership, and organizational design.
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Ads That Don’t Overstep
    • Authors: Barasz; Leslie
      Abstract: How to make sure you don’t take personalization too far
      Keywords: Marketing
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Can MOOCs Solve Your Training Problem'
    • Authors: Hamori; Monika
      Abstract: Insights from a study of 28,000 learners in 127 countries.
      Keywords: Managing people
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The New CEO Activists
    • Authors: Toffel; Aaron
      Abstract: A playbook for polarized political times
      Keywords: Economics & Society
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • How to Hire
    • Authors: McCord; Patty
      Abstract: Chances are you’re doing it all wrong.
      Keywords: Hiring
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Finding Your Company’s Second Act
    • Authors: Nunes; Larry
      Abstract: How to survive the success of a big-bang disruption
      Keywords: Innovation
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Artificial Intelligence for the Real World
    • Authors: Ronanki; Thomas
      Abstract: Don’t start with moon shots.
      Keywords: Technology
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • More Than a Paycheck
    • Authors: Fotsch; Dennis
      Abstract: How to create good blue-collar jobs in the knowledge economy
      Keywords: Economics & Society
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Inclusive Growth: Profitable Strategies for Tackling Poverty and
           Inequality
    • Authors: Tugendhat; Robert
      Abstract: A road map for creating shared value
      Keywords: Shared value
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The Case for Plain-Language Contracts
    • Authors: Burton; Shawn
      Abstract: Want to do deals faster and increase customer satisfaction' Start by stripping out the legalese.
      Keywords: Business writing
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The Best Leaders Are Great Teachers
    • Authors: Finkelstein; Sydney
      Abstract: They personalize instruction to help their employees soar.
      Keywords: Managing people
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Case Study: Are Our Customer Liaisons Helping or Hurting'
    • Authors: Bhatnagar; Sunanda
      Abstract: Leaders at an Indian hospital wonder whether new staff members are driving doctors away.
      Keywords: Managing people
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • The Triumph of Spin over Substance
    • Authors: Kehoe; Jeff
      Abstract: Staying smart in a world of fake news and dubious data
      Keywords: Managing organizations
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
  • Life’s Work: An Interview with John Adams
    • Authors: Beard; Alison
      Abstract: The composer and conductor on his painstaking creative process
      Keywords: Creativity
      PubDate: 2018-01-02T23:20:50-05:00
      Issue No: Vol. 2018, No. 01-02 (2018)
       
 
 
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