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Journal of Hospitality & Tourism Research
Journal Prestige (SJR): 2.15  Citation Impact (citeScore): 4 Number of Followers: 15  Hybrid journal (It can contain Open Access articles)ISSN (Print) 1096-3480 - ISSN (Online) 1557-7554 Published by Sage Publications  [1176 journals]
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- COVID-19 Research in Hospitality and Tourism: Critical Analysis,
Reflection, and Lessons Learned-
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Authors: Antony King Fung Wong, Seongseop (Sam) Kim, Yun Yao (Jennifer) Liu, Nancy Grace Baah
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The COVID-19 pandemic has drastically affected everyday life and business. To describe the impacts, 566 COVID-19-related articles were published between January 2020 and March 2022 in 18 hospitality and tourism journals. This study identifies the research streams, using content and bibliometric analyses. Content analysis and co-citation analysis revealed six research streams and four research clusters, respectively. A critical analysis was conducted to reflect the theoretical and practical implications and provide suggestions for future research directions. The identified research weaknesses include concerns relating to generalizability, sampling and measurement-related issues, online survey methods, failure to identify different stakeholders’ views on the adoption of new technologies, lack of practical coping scheme studies, lack of effort to adopt multidisciplinary theories, and little exploration of customers’ reactions to virtual events. Results of this study can help facilitate and consolidate the knowledge on the impacts of the pandemic and proactively prepare for future disease crises.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-03-11T06:46:30Z
DOI: 10.1177/10963480231156079
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- Sustainability Communication in Hotels: The Role of Cognitive Linguistics
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Authors: Shaniel Bernard, Imran Rahman, Alecia Douglas
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Efficiently communicating sustainability initiatives is critical to generating positive attitudes and pro-environmental behavior in hotel consumers. However, research on the combined effect of various message factors to improve environmental message persuasiveness is scant. To fill this gap, two studies were conducted with a sample of onsite and online hotel guests to offer new insights into the combined effect of language design elements that identify connectives and prepositional phrases with message content as essential grounding components of persuasion. Our results demonstrate the effectiveness of restriction-based language design on booking intention through nuanced mechanisms involving perceived environmental performance, perceived greenwashing, and environmental concern. This study contributes to the growing literature on sustainability marketing by examining the design and integration of linguistic tools that hospitality managers can use in their sustainability communication campaigns. Additional practical and theoretical implications are provided.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-03-06T12:58:46Z
DOI: 10.1177/10963480231158757
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- Disruptive Technologies and Innovation in Hospitality: A Computer-Assisted
Qualitative Data Analysis Approach-
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Authors: Minwoo Lee, Annamarie D. Sisson, Rui Costa, Billy Bai
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
As emerging digital technologies have been used for disruptive innovation and business models, an essential component for hospitality researchers and practitioners is to determine the role of disruptive technologies and innovation in hospitality businesses. This study synthesizes prior research on disruptive innovation and identifies disruptive technologies in the hospitality context. A thematic analysis was performed through a computer-assisted qualitative data analysis approach using 23 publicly traded hospitality companies. Results reveal that disruptive technology and innovation are among the most critical strategic aspects in contemporary hospitality firms. This study provides contributions to hospitality researchers and practitioners to implement disruptive technologies for superior business performance. This study is among the first to introduce and synthesize disruptive technologies and innovation in the hospitality context.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-03-03T08:37:17Z
DOI: 10.1177/10963480231156080
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- Evolving Landscape of Partnerships of U.S. Destination Marketing Websites:
External Hyperlinks From 1999 to 2018-
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Authors: Florian J. Zach, Rodolfo Baggio, Zheng Xiang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Hyperlinks to external websites are a reflection of partnerships of destination marketing organizations (DMOs). This longitudinal study investigates the external hyperlinks placed on the home page of U.S. state tourism websites from 1999 to 2018. Our analysis shows that the landscape of DMO partnerships underwent considerable growth; however, the growth was distributed unevenly among categories of partners, particularly as social media became increasingly dominant. State DMOs appeared to be changing their external partnerships quite often, while their strategy was likely influenced by technological innovation, policy, and destination-specific issues. Based on these findings, the authors discuss the study implications and provide suggestions for future research.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-03-02T06:10:15Z
DOI: 10.1177/10963480231159055
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- Does Central Bank Digital Currency (CBDC) Payment Create The Opportunity
For the Tourism Industry'-
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Authors: Jinkyung Jenny Kim, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Hyungseo Bobby Ryu, Heesup Han
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This research investigated perceived risks associated with central bank digital currency (CBDC) payment innovations and their effect on travelers’ adoption behavior, considering personal and product characteristics. This quantitative study determined that perceived risks, including financial, performance, privacy, psychological, and time risks, have an adverse effect on attitudes toward CBDC payment, which, in turn, affects the intention to adopt. In addition, this study underlined the moderating roles of consumer innovativeness, previous experience, structural assurance, and media encouragement in the link between perceived risk and attitude. The results advanced the understanding of travelers’ intention to use CBDC to pay for tourism products and services.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-03-02T06:06:59Z
DOI: 10.1177/10963480231158773
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- Editorial: 2021 ICHRIE Research Marathon
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Authors: “Jenna” Seung Hyun Lee, Faizan Ali
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-02-25T05:54:08Z
DOI: 10.1177/10963480231158826
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- Environmental CSR, Customer Equity Drivers, and Travelers’ Critical
Outcomes: A Stimulus–Organism–Response Framework-
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Authors: Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri, Levent Altinay
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
While environmental corporate social responsibility (CSR) has gained increased attention in sustainable tourism research, little is known about its impacts on customers in the context of the airlines. This study investigates the impact of environmental CSR on two critical customer outcomes, namely, purchase intention (PI) and switching behavior (SB). In light of the stimulus–organism–response (S-O-R) framework, this study further examines the joint mediating impact of customer equity drivers (CEDs) in the previously mentioned relationships. With a sample of Iranian air travelers, the results of the structural equation model revealed that environmental CSR significantly affects CEDs. While CEDs predict PI, they failed to reduce SB. Hence, CEDs jointly mediate the impact of environmental CSR on PI only. The results of the current study reveal nuances in the service marketing research by extending the impact of environmental CSR on travelers’ PI and SB via CEDs. Theoretical and practical implications are provided.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-02-24T11:54:08Z
DOI: 10.1177/10963480231156836
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- Should We Be More Mindful' The Joint Impact of an Abusive Work
Environment and Mindfulness on Employee Well-Being and Turnover Intentions
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Authors: Wan Yang, Shi (Tracy) Xu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Using social information processing theory, this study aims to examine the relationships among an abusive work environment, mindfulness, employee well-being, and turnover intentions. This study was conducted based on a quantitative survey of employees working in the lodging industry in the United States. The findings reveal the joint impacts of abusive supervision, abusive coworker treatment, and mindfulness on employee well-being and turnover intention. Specifically, the results show that mindfulness exacerbates the relation between abusive behaviors and employee well-being, providing evidence of a moderated mediation effect in the relationship between abusive supervision/coworker treatment and turnover intentions through employee well-being. This research contributes to the literature and theory by demonstrating the potential dark side of employees’ mindfulness.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-02-24T11:46:49Z
DOI: 10.1177/10963480231156832
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- Rethinking Consumer Agency in Tourism Research
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Authors: I-Chieh Michelle Yang, Ksenia Kirillova
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
In the age of global pandemics, increasing geopolitical conflicts, and subsequent restrictions on human mobilities (including tourism), the question of consumer agency in tourism is particularly pressing. Previous scholarship has largely assumed that tourists are free agents in the pursuit of authenticity through increasing mobility. This conceptual research problematizes the lack of conceptualization of agency in tourism. Based on various streams of tourism literature that demonstrated—although did not explicitly discuss—tourist agency in action, we theorize tourist agency as a product of intersectional and institutional forces, accentuated by spatiality and temporality. We further built a parsimonious typology of tourist agency consisting of Unconstrained, Stigmatized, Constrained, and Negotiated agencies. We hope that this conceptual paper fuels further research and acknowledgment of agency.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-02-10T05:23:35Z
DOI: 10.1177/10963480231154276
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- A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and
Superdiversity-
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Authors: Adrienne Tingyao Liu, Allan M. Williams, Anyu Liu, Yoo Ri Kim, Pearl M.C. Lin
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This review provides novel and timely insights into research in the field of diaspora tourism. The principal originality of this work lies in capturing the full extent and richness of research on this topic by looking beyond tourism journals and the term “diaspora tourism” to situate the review in a broader social science research domain. It also adds to the small number of systematic syntheses of existing research on diaspora tourism by addressing both the geographical dimensions of diaspora tourism and the superdiversity of diasporas. Uneven research coverage exists between diaspora tourism studies across disciplines and continents, reflecting the superdiversity of diasporas and creating challenges, as well as opportunities for theoretical and methodological discussion and convergence as the topic matures. Future research can address these issues through research on irregular immigrants with diverse immigration histories, cross-continental comparative studies, and longitudinal methods.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-02-03T09:02:32Z
DOI: 10.1177/10963480231152571
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- The Greener, the Better' Probing Green Innovation in Pilgrimage
Tourism Destinations-
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Authors: Dagnachew Leta Senbeto
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines the importance of pilgrimage tourism to green innovation and assesses the factors that influence pilgrimage tourism efforts and implementation to ensure green innovation. The results of semi-structured, in-depth interviews with religious figures and pilgrims, supplemented by secondary sources, show that linking pilgrimage capabilities and religious organizations is critical to sustaining green innovation rather than focusing on the dispersed state of consciousness. The findings underscore the importance of a practice-based teaching approach and the necessity of spiritual adherence to green innovative behavior. It is argued that the intersection between pilgrims and religious organizations supports the achievement of the United Nations Sustainable Development Goals 2030 in less developed nations, such as in Africa. The study is helpful for destination management organizations, policymakers, and tourism stakeholders, to promote green innovation through pilgrimage tourism.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-28T12:55:44Z
DOI: 10.1177/10963480231151674
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- Does Tourism Growth Influence Destination Residents’ Welfare in
China' The Mediating Effect of Cuisine Diversity-
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Authors: Sai Liang, Jing Ma, Yang Yang, Danmeng Wu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This paper examines whether tourism can improve the diversity of cuisine and destination residents’ welfare. We constructed a theoretical model of tourism development-driven diversified welfare and found that, in open cities which receive tourists, non-tradable goods can be diversified by tourism development, which can enhance residents’ welfare. We further used cuisine diversity as a proxy of the diversity of non-tradable goods and established a panel dataset. Regression results indicate that tourism intensity positively influences cuisine diversity and welfare. The impact of tourism intensity on welfare can be realized through the mediating effect of cuisine diversity. Our findings remain robust after robustness checks, and subsample analysis shows that the positive impact of tourism on welfare is more remarkable in urban destinations with limited resources for tourism development and undeveloped cities.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-23T11:53:23Z
DOI: 10.1177/10963480221148189
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- Cultural Value Orientation and Hospitality Employee Voice Behavior: The
Moderating Role of Leader–Member Exchange (LMX)-
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Authors: Allan Cheng Chieh Lu, Dogan Gursoy
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines the effects of three cultural values, namely long-term orientation, collectivism, and uncertainty avoidance, on two types of employee voice behavior: promotive and prohibitive. It also investigates whether leader–member exchange theory (LMX) moderates the relationships between the three cultural values and two types of employee voice behavior. Using 387 hotel employees in Taiwan, the statistical results show that all three cultural values have positive effects on both promotive and prohibitive voice behavior. The results also indicate that LMX strengthens the positive relationships between the three cultural values and two types of employee voice behavior. Research and practical implications derived from the findings of this study are discussed, for the extant hospitality literature and Taiwanese hoteliers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-23T11:51:44Z
DOI: 10.1177/10963480221148175
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- Psychological Well-Being in Tourism Live Streaming: A Grounded Theory
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Authors: Aojia Zhang, Honggen Xiao
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Tourism live streaming (TLS) is an emerging integrated media and digital platform for real-time spatial–temporal synchronous interactions. This study presents a grounded theory analysis of TLS participants from Asia using interviews and facial expressions to construct and understand the relationship between TLS and psychological well-being. We found that participants’ psychological well-being consists of six dimensions: sentimental cultivation, environmental mastery, self and social identity, support of reality, inspiration and arousal, and self-transcendence. The mechanisms leading to the formation of psychological well-being are described and discussed. The study contributes to theorizing and understanding the constituents and mechanism of TLS for participants’ psychological well-being, an area that has been underexplored in the tourism literature. Practically, TLS is also regarded as an excellent means for businesses to enhance potential tourists’ perceptions and to accelerate their decision-making through image (re)construction and publicity.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-20T01:01:39Z
DOI: 10.1177/10963480221149595
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- The Influence of Time Orientation on Infection Risk Evaluation: Moderating
Role of Public Health Crisis-
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Authors: Lawrence Hoc Nang Fong, Sunny Sun, Irene Cheng Chu Chan, Rob Law
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand the factors that influence potential travelers’ evaluation of infection risk when traveling abroad. Hence, this study proposes time orientation (future and present orientations) as a robust determining factor. Analyzing 614 pre-pandemic and 606 mid-pandemic survey responses, this study consistently found that future and present orientations positively predict the evaluation of infection risk because of the highly perceived value of cleanliness. The presence of the pandemic amplifies the positive prediction of present orientation on the evaluation of infection risk. These findings extend the literature of time orientation by revealing its influence on travel risk and the psychological mechanisms behind it. Meaningful implications are provided for travel operators to identify the potential travelers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-17T04:58:18Z
DOI: 10.1177/10963480221147437
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- Green Marketing Versus Demarketing: The Impact of Individual
Characteristics on Consumers’ Evaluations of Green Messages-
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Authors: Xiaolong Shao, EunHa (Lena) Jeong, Xingyi Zhang, SooCheong (Shawn) Jang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Green demarketing is defined as a marketing technique that promotes a brand as environmentally friendly and health conscious by moderately lowering product consumption. Even though the influence of demarketing techniques have previously been explored, how personal characteristics influence customers’ green behavioral intentions under the effects of green demarketing remains unknown. This study explored whether the effectiveness of a demarketing technique varies based on customers’ skepticism (high vs. low), gender (male vs. female), age (young vs. old), and income level (high vs. low). Therefore, four 2 × 2 between subject designs were used, and the median split method was adopted to determine participants’ level of green skepticism and age. The results confirmed significant relationships for green skepticism, age, and income level in response to message type. The study also identified implications for effective marketing communications regarding green marketing and demarketing strategies in the foodservice industry.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-13T09:02:17Z
DOI: 10.1177/10963480221147054
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- Tourism Demand Interval Forecasting Amid COVID-19: A Hybrid Model With a
Modified Multi-Objective Optimization Algorithm-
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Authors: Jianzhou Wang, Lifang Zhang, Zhenkun Liu, Xiaojia Huang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
A hybrid tourism demand interval forecasting system is proposed consisting of two parts: the construction of forecasting interval based on lower and upper bound estimates, and the forecasting interval adjustment based on an optimized reduction coefficient. Coronavirus factors are added as input variables to improve forecasting performance. A new multi-objective optimization algorithm is proposed to construct a feature selection method, optimize the forecasting model, and estimate the optimal reduction coefficient. The results of the experiments show that the proposed system has a powerful interval forecasting ability, which provides crucial guidance for balancing the recovery of the tourism industry and the control of the epidemic spread during the COVID-19 pandemic, and contributes to contingency planning for tourism practitioners and managers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-13T09:00:48Z
DOI: 10.1177/10963480221142873
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- How Customer Satisfaction Drivers in Online Reviews of Food Trucks and
Quick Service Restaurants Differ: Proposing the Concept of Anticipation-
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Authors: Richard Gruss, Jessie Quesenberry, Eojina Kim, Alan Abrahams, Peter Ractham
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at food trucks have smaller upward effects on satisfaction than they do for quick service restaurants, whereas negative experiences have larger downward effects. We further found that comments about anticipation appear far more frequently in food truck reviews, suggesting that the downward effect of negative experiences may be attributable to expectations. This has implications for theory in that it suggests some modifications to conventional instruments for measuring satisfaction. It also has implications for management practice, in that it suggests best practices with regard to managing expectations of food trucks.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2023-01-06T09:07:46Z
DOI: 10.1177/10963480221143042
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- Information Diffusion or Deviation' An Exponential Random Graph Model
of Activism Against Discrimination on Airbnb-
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Authors: Yao-Tai Li, Mingming Cheng, Muchazondida Mkono
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines the information diffusion of “Airbnb discrimination” and related digital activism on Twitter. The model-based inferential network analysis shows a hub-and-spoke network that is loosely connected, indicating that the diffusion network of Airbnb discrimination includes various issues (e.g., antisemitism). The retweet network mirrors the existing offline relationship of users (e.g., those who support opinion leaders of antisemitism), demonstrating a core–periphery structure during the information diffusion process. This study not only empirically tested the retweet relationships but also provided theoretical explanations on how these relationships form through the notion of curative logic and two step information flow theory. The findings of this research challenge the widely accepted assumption about social media that “the more users share, the more people will see.”
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-26T12:46:17Z
DOI: 10.1177/10963480221143911
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- The Intersection of Technology, Accessible Tourism and Tourists With
Intellectual Disabilities: Proposing a Novel Conceptual Framework-
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Authors: Faizan Ali, Lisa Cain, Tiffany S. Legendre, Laurie Wu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This research aimed to understand the experiences of tourists with intellectual disabilities using travel technologies , and to identify determinants and deterrents. A qualitative approach was adopted to execute the research across two studies. In Study 1, topic modeling analysis of online travel forum discussions was conducted to unearth consumer concerns around accessibility. Study 1 revealed that the voices of people with disabilities were omitted in the forum data. Building upon Study 1, in Study 2 we conducted four focus group interviews with tourists with intellectual disabilities to understand their opinions, attitudes, and perceptions towards the use of technology before and during travel. The findings yielded a redefined model conceptualizing the technology usage of tourists with disabilities, particularly for tourists with intellectual disabilities. Implications for co-creating experiences with technology with tourists with disabilities were discussed in relevance with theory and practice.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-24T12:15:28Z
DOI: 10.1177/10963480221142499
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- Current Knowledge and Research Directions of Responsible Tourism and
Hospitality: A Review and Research Agenda-
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Authors: Yixing (Lisa) Gao, Anna S. Mattila, Luisa Andreu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The responsible tourism and hospitality (RTH) literature has been growing, as evidenced by the increasing number of published articles. In this study, we synthesize the current knowledge of RTH research. Through co-citation and content analyses, we map the intellectual structure of the tourism and hospitality literature from various perspectives, including sustainable tourism, consumer behavior, and environmental management, while identifying overarching themes, citations, and researchers. We aim to help academics and practitioners increase their understanding of RTH and provide directions for future research.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-22T12:11:38Z
DOI: 10.1177/10963480221143729
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- An Exploratory Qualitative Study of Visitors’ Cognitive Appraisals in a
Meteorological Landscape Uncertainty Scenario-
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Authors: Hanqin Qiu, Xiaowei Lei, Yujia Chen, Yanjun Chen
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The meteorological landscape has always been the main selling point for some destinations, but the uncertain supply of the meteorological landscape also poses challenges for destination management. Little is known about visitors’ emotional and behavioral tendencies elicited by this uncertainty under landscape viewing; therefore, it is critical for academics and practitioners to understand visitors’ emotional and behavioral changes after the viewing experience and strategize marketing plans to improve revisit intention. Grounded upon cognitive appraisal theory, this study conducted in-depth interviews with 31 visitors who had had meteorological landscape viewing experiences to solicit their perceptions and appraisals of uncertainty. Results revealed that the uncertainty influenced visitors’ entire cognitive appraisal process and resulted in four types of revisit intentions. Specifically, even if visitors have a negative emotion after the viewing, they may choose to revisit. Accordingly, theoretical and practical implications for destination management are offered.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-16T06:36:18Z
DOI: 10.1177/10963480221142500
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- Repeat Customers and Satisfaction: Uncovering New Intricacies Through
Restaurant Reviews-
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Authors: Xiaoxian Ji, Juan Luis Nicolau, Rob Law, Xianwei Liu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Repeat customers are crucial for business success. Previous studies have mainly focused on those factors that affect repeat patronage but ignored how repeat customers reevaluate the same service provider after consumption. We obtained a dataset containing 637,748 reviews of restaurants in New York City and used a generalized difference-in-differences design to further explore the rating behavior of local repeat customers. The results of this study contribute to theories of customer satisfaction, repeat patronage, and customer location in the context of user-generated content as repeat customers are found to be sensitive to quality variations. Such sensitivity is even accentuated by local customers. Relevant practical implications for restaurant managers are also drawn from the results.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-14T10:01:23Z
DOI: 10.1177/10963480221141613
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- Electronic Consumer-to-Consumer Interaction (eCCI) Post a Service Failure:
The Psychological Power of Need for Approval-
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Authors: Wei Wei, Lu Zhang, Bobbie Rathjens, Sean McGinley
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The prevalence of eCCI (electronic customer-to-customer interaction) is rapidly growing as customers increasingly employ online tools to reach fellow customers and voice their opinions, especially after service failures. Adopting a quasi-experimental design, this research examines the impact of eCCI on restaurant customers, considering their need for approval. A total of 201 responses were obtained for the main experiment (Study 1). Results indicated that people with a lower need for approval reported greater social media engagement, customer-customer interaction justice, and empathy quality in the condition of positive eCCI. People with a higher need for approval exhibited similar responses on all dependent variables, regardless of the eCCI condition. The results remained stable across different restaurants’ response strategies (Study 2). This paper examines the novel eCCI phenomenon and adds a new twist to the literature on CCI and customer reviews. It further offers valuable guidelines for managerial involvement in digital customer service encounters.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-14T07:20:39Z
DOI: 10.1177/10963480221141649
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- Transformation of Consumer Expectations for Well-Being in Hospitality: A
Systems Framework-
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Authors: Lu Zhang, Wei Wei, Heyao (Chandler) Yu, Amit Sharma, Eric D. Olson
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Systemic shifts in consumer preferences and expectations are not new, and can often be accelerated by major environmental events. Early evidence suggests that the events of 2020 to 2021 may have created that acceleration to fundamentally alter future consumer preferences. In this study, we argue that consumer expectations are on the path to being essentially transformed. If so, such transformations will require a renewed focus on consumer preferences in the context of an ecosystem comprised of the macro-, meso-, and micro-level factors impacting these changes. Changing consumer expectations will also need to be articulated and incorporated more comprehensively to include physical, mental, and social wellbeing. In this study, we argue that consumer behavior research will need to incorporate these fundamental shifts in factors impacting consumer preferences. We present a conceptual framework that incorporates the changing landscape of factors influencing this transformation along with suggestions for future research, and theoretical and practical implications.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-13T10:30:39Z
DOI: 10.1177/10963480221141601
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- How Self-Identity and Social Identity Grow Environmentally Sustainable
Restaurants’ Brand Communities Via Social Rewards-
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Authors: Yoon Jung Jang, Eojina Kim
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study proposes a model that can be used to understand customers’ attitudes to restaurants’ sustainability initiatives on brand communities. The study incorporates identity theories and suggests a theoretical model for customer engagement that represents associations among self-identity and social identity constructs, customer engagement, and customers’ sustainable behavioral changes. Members of restaurants’ brand communities participated in the survey. Structural equation modeling and multigroup analysis were used to test hypothesized relationships. The findings confirm the positive and strong effects of self-identity and social identity on customer engagement, which appear to significantly influence customers’ commitment to brands and their sustainable behavioral changes. Interestingly, the effects of self-identity on customer engagement and of customer engagement on sustainable behavioral changes are significantly greater in the high social reward group than in the low social reward group, indicating the moderating role of social rewards. Finally, several meaningful implications arise from the study.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-13T10:25:18Z
DOI: 10.1177/10963480221140019
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- User Interactions in Online Travel Communities: A Social Network
Perspective-
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Authors: Bing Liu, Fang Meng, Chaoliang Luo, Hui Jiang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Online travel communities (OTCs) enable users to interact and share travel information voluntarily. Extant research has primarily focused on the content generated through user interactions but neglected how user interactions are structured. This study employed exponential random graph models to examine the formation of user interactions and the outcomes of homophily in terms of network structure across levels (actor, dyad, triad, and network). A dataset of 2,926 posts and 25,854 replies involving 9,712 users in an OTC was used. Results reveal that users’ question initiating and replying ties in OTCs exhibit significant positive structural dependencies in terms of reciprocity, activity spread, generalized transitive closure, and multiple connectivity. Homophily serves as the basis of dyadic interactions and homophilous ties evolve after formation. The study advances hospitality and tourism network research and methodology by going beyond traditional dyadic user interactions, and provides insights into user interactions in OTCs from the social network perspective.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-10T11:23:58Z
DOI: 10.1177/10963480221141616
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- Destination Competitiveness and Human Development: The Compelling Critical
Force of Human Agency-
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Authors: Robertico Croes, Marketa Kubickova, Jorge Ridderstaat
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The study investigates whether governance and human agency act as intervening factors in the context of destination competitiveness and human development. This study employs the capability approach—that is, operationalizing human agency from an empowerment (feminist) perspective—and employed a case study research strategy to highlight the criticality of context. The results point to a bidirectional relationship between destination competitiveness and human development. Findings support three requisites: empowering people through occupational opportunities, promoting tourism toward sustaining human development, and placing agency over governance regarding public resource allocation. Surprisingly, results indicated that governance is lacking in the relationship between destination competitiveness and human development. Future research should concentrate on investigating urban versus rural destinations and gender roles, and in disaggregating employement indices to further understand the nature and forces of such relationships.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-12-01T05:45:00Z
DOI: 10.1177/10963480221140022
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- Instant Karma: How the Karmic-Investment Mindset Affects Customer
Engagement With Corporate Charitable Giving Requests-
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Authors: Joanne (Xunyue) Xue, Anna S. Mattila
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Corporate charitable giving (CCG) is increasingly pervasive in the global hospitality industry. Among various subtypes of CCGs, many hospitality companies request donations from customers during the service delivery or payment process to encourage customer engagement and co-created social responsibility. Karma—the implicit belief that the universe rewards good deeds and punishes wrongdoings—resonates with consumers’ prosocial behaviors, yet little is known about how karma beliefs, along with various donation elements, affect donation likelihood. Study 1 demonstrates that karma believers are more likely to donate gifts-in-kind than money, as it signals altruism that engenders karmic rewards. Study 2 shows that consumers with weak (vs. strong) karma beliefs are more likely to donate in a public (vs. private) setting due to greater reputational benefits. This research enriches the literature on hospitality CCG marketing and provides insights to managers regarding how to effectively execute donation programs.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-24T08:59:56Z
DOI: 10.1177/10963480221137779
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- When Service Customization in Tourism Backfires: Exploring the Value
Restoration Mechanism to Prevent Value Codestruction-
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Authors: Lishan Xie, Xin Liu, Dongmei Li, Xinhua Guan
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Although service customization is widely adopted in the tourism industry to cater to the heterogeneous needs of customers, the high interaction in customization often results in a value decrease for the service provider and tourists (i.e., value codestruction). However, the literature has not fully explored the restoration process when value codestruction occurs during the consumption stage of customized tourism. Based on conservation of resources theory, this study identified a systematic value restoration framework by investigating the factors of codestruction situation, restoration approach, and customer characteristics. Our experiments indicate that value can only be restored effectively when the restoration approach is congruent with the value reducer type. Moreover, customers with low self-efficacy rely more on such a congruency effect. The findings provide managers and tourists with insights into how to optimize tourism experiences by displaying flexibility in dealing with value codestruction in customized tourism.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-23T08:19:08Z
DOI: 10.1177/10963480221137777
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- Is Hotel Technology a Double-edged Sword on Customer Experience' A
Mixed-method Approach using Big Data-
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Authors: Hyekyung Park, Minwoo Lee, Ki-Joon Back, Agnes DeFranco
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study aims to identify the critical hotel guest technology that enhances the hotel customer experience. By applying the two-factor theory, the study discovers the asymmetry impact of hotel guest technology on customer satisfaction and dissatisfaction. This study uses an integrated approach of big data analytics and impact asymmetry analysis on a dataset of 520,757 online reviews of 435 hotels in New York City derived from TripAdvisor.com. Big data analytics is implemented to identify significant attributes of hotel guest technology. Then, the five unique roles of hotel guest technology in customer satisfaction and/or dissatisfaction are identified through impact asymmetry analysis. The integrated approach reconciles inconsistent findings from prior research and guides hotel operators to prioritize hotel guest technology to increase customer experience.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-23T01:10:09Z
DOI: 10.1177/10963480221132758
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- All That Glitters is Not Green: Impact of Biophilic Designs on Customer
Experiential Values-
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Authors: Seung Hyun (Jenna) Lee, Chen-Wei (Willie) Tao, Alecia C. Douglas, Haemoon Oh
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Since COVID-19, people appreciate fully immersing themselves in nature. Bringing elements of nature into service spaces has been an important concern for marketers. Yet, there have been only a few studies addressing the impact of natural and biophilic aspects within servicescapes. This study investigated the effect of biophilic design on experiential values such as esthetics, escapism, economic value, and attitude toward hotels and the role of the hotel segment and its environmental beliefs regarding green behavior on the relationships. The results indicated that in a luxury hotel setting, the biophilic design engendered better esthetic perceptions, escapism, economic value, and attitude toward the hotel. At a midscale hotel, a non-biophilic design induced higher experiential values. In addition, customers’ environmental beliefs had significant effects on experiential values. Results provided practical suggestions for hotel managers, marketers, and interior designers on how biophilic servicescapes can enhance a hotel’s marketing effectiveness.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-07T01:10:26Z
DOI: 10.1177/10963480221134547
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- Be Adaptive to Stay: A Multidimensional Examination of Career Adaptability
Among Hospitality Employees-
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Authors: Lindsey Lee, Trishna G. Mistry, Sandra Sun-Ah Ponting, Xingyu Wang, Xi Y. Leung
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study seeks to examine the relationship between career adaptability (concern, control, curiosity, and confidence) and attrition intention among hospitality employees through the attitudinal and emotional mediation of career satisfaction and anxiety, respectively. Based on career construction theory, the results reveal that career satisfaction mediates the relationship between the career adaptability dimensions of concern, confidence, and curiosity to attrition intentions of hospitality employees as an attitudinal response, whereas career anxiety mediates the relationship between concern and control to attrition intentions as an emotional response. Lastly, the study also tests the moderating role of employee status and suggests that career adaptability serves as a psychological resource for full-time employees but not for part-time employees. The findings of this study provide important practical contributions to preserving the future workforce of the hospitality industry.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-04T06:50:50Z
DOI: 10.1177/10963480221133777
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- Effects of Ethnocentrism on International Hospitality Brands: A
Cross-Country Study of Starbucks-
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Authors: Dr.Fabio Cassia, Dr.Francesca Magno
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Ethnocentrism is anticipated to have a growing impact on international hospitality brands, but current understandings of its effects is limited. Using the traditional, unidimensional conceptualization of ethnocentrism, prior hospitality research concluded that ethnocentrism drives people to favor domestic over foreign brands. This study proposes a model wherein ethnocentrism’s emotional and cognitive dimensions influence perceptions of international brands through separate direct and indirect mechanisms, which vary between the brand’s domestic and foreign markets. The model was assessed using multigroup analysis of perceptions of Starbucks in two samples of 186 and 235 consumers from the United States and Italy, respectively. The findings highlight that ethnocentrism’s emotional and cognitive dimensions have positive and negative effects, respectively, on brand image in the domestic market (United States) and vice versa in a foreign market (Italy). In the foreign market, ethnocentrism influences brand image only indirectly. The study concludes with implications for brand managers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-11-01T12:34:42Z
DOI: 10.1177/10963480221133778
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- Staging mediatized tourism places as imagined playscapes: The crucial role
of a tour designer-
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Authors: Kyungjae Jang, Sangkyun Kim
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines how a mediatized space becomes a “staged” place to play with, and provides a symbolic platform for performance-based, tourism experiences from a tour program design perspective. It focuses on the Detective Conan Mystery Tour, a derivative tourism product of Detective Conan, a Japanese mystery fiction media franchise. Applying the concept of “playscapes” as the theoretical lens, the findings indicate that creating fiction-driven places forms “imagined playscapes” through the endless negotiation process that occurs between tourists as consumers and tour designers and/or operators as producers. In this regard, tour designers play a crucial role in creating the imagined playscapes of the mediatized spaces, inviting tourist performance as a metaphor for an utterly authentic experience.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-10-19T08:15:43Z
DOI: 10.1177/10963480221130997
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- Smart Travel Experiences: A Bibliometric Analysis of Knowledge Domains and
Research Areas-
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Authors: Wai Ching Wilson AU, Nelson K. F. TSANG
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study aimed to identify the knowledge domains and current research areas of smart travel experience research. A total of 95 articles investigating smart travel experiences published between 2010 and 2021 were derived to conduct a citation analysis, a co-citation analysis, and a bibliographic coupling analysis. Thematic analysis revealed four knowledge domains (experience design, structure equation modeling methodology, role of technology, and destination ecosystem) and five current research areas (conceptualization, technology adoption, destination management, innovation, and co-creation). The constituents of each domain (12 sub-knowledge domains) and research area (16 sub-research areas) are discussed to reveal research gaps and propose future research directions.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-10-15T11:33:56Z
DOI: 10.1177/10963480221130998
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- Forecasting Tourism in the EU after the COVID-19 Crisis
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Authors: Ulrich Gunter, Egon Smeral, Bozana Zekan
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The COVID-19 pandemic has restricted both business and social life over the last two years. Stop-and-go policies enacted as containment measures have further impacted the global economy, and tourism in particular. Tourism demand shows only weak signs of a sustainable recovery. The medium-term outlook remains highly uncertain, and yet few studies have addressed the development of the tourism and leisure industries in the years ahead. In this context, we forecast demand in selected EU countries in terms of total expenditure on outbound travel (tourism imports) using a panel pooled Fully Modified Ordinary Least Squares (FMOLS) approach. Baseline and downside scenarios are elaborated to project demand for foreign travel until 2025.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-09-30T06:13:05Z
DOI: 10.1177/10963480221125130
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- Social justice or social stigma' Hotel customers’ perception on
branded hotel used as quarantine facility-
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Authors: Fu Chieh Hsu, Elizabeth Agyeiwaah, Jing Liu, Noel Scott
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study provides evidence that hotels could reap benefits by including social justice notions of equity and fairness in their corporate social responsibility (CSR) activities. The study develops a novel conceptual model for understanding perceived social justice in the context of COVID-19 quarantine hotels based on social exchange theory. Data was collected using an online survey of 465 hotel customers, with results analyzed using structural equation modeling and bootstrap analysis. The results show that perceived CSR is a significant antecedent of brand loyalty and identification while perceived social justice mediates this relationship. Further, most human values, except the openness to change, were found to moderate the mediated relationship between perceived CSR and brand loyalty and identification through their interaction with perceived social justice. In general, the mediating effect of perceived social justice was stronger when the hotel customers scored higher on human value dimensions. Theoretical and practical implications are also discussed.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-09-26T08:42:29Z
DOI: 10.1177/10963480221127187
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- Visit Intention Via Mobile App Usage in Pandemic Alleviation: Influences
of Regulatory Focus and Risk-
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Authors: Xiao (Shannon) Yi, Hwang Kim, Xiaoyan Luo, Lisa C. Wan
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines the relationship between pandemic alleviation and tourists’ intention to visit tourist and hospitality sites. It identifies that tourists’ regulatory focus affects their risk perception in visiting tourist and hospitality sites via mobile app usage during the stage of pandemic alleviation. Mixed methods that combine quantitative modeling and experiment were adopted. A total of six sets of panel data of mobile app usage in South Korea during and after the first wave of the pandemic was analyzed, supported by an experimental study to test the causal effect. Results reveal an increasing intention to engage in on-site hospitality and tourism activities in the alleviating period of a pandemic wave. This tendency is stronger for promotion-focused (vs. prevention-focused) tourists. The experimental study also confirms that risk perception mediates the relationship between pandemic alleviation and visit intention. This research provides insights for facilitating the recovery of the travel and hospitality industry.HighlightsMobile app use records reflect visit intention to tourist sites in the pandemic.Perceived risk mediates the effect of pandemic alleviation on visit intention.Promotion-focused people show higher visit intention when pandemic waves abate.A mixed-method approach was adopted to examine the aforementioned effects.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-09-10T06:16:29Z
DOI: 10.1177/10963480221123094
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- How Employees Experience Digital Transformation: A Dynamic And
Multi-Layered Sensemaking Perspective-
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Authors: Annemiek H. T. Van Der Schaft, Xander D. Lub, Beatrice Van Der Heijden, Omar N. Solinger
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-09-08T07:23:15Z
DOI: 10.1177/10963480221123098
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- Framing Food Tourism videos: What drives viewers’ attitude and
behavior'-
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Authors: Christina G. Chi, Demi Shenrui Deng, Oscar Hengxuan Chi, Hongxia Lin
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Despite the prevalence of food tourism-related short videos on social networking services, few studies have examined the effectiveness of such videos in promoting food tourism. This study aims to address this gap in literature via three experimental studies. Specifically, Study 1 reveals significantly different attitudes across participants who watch food tourism videos with different framing styles (information-focused, emotion-focused, and commercial-focused); and viewers’ attitudes significantly influence their video-sharing and destination visit intention. Study 2 suggests that information-focused and emotion-focused videos influence viewers’ attitude via distinct routes, that is, cognitive evaluations and aroused emotions, respectively. Study 3 finds that different locations and lengths of embedded commercial content in a video induce different levels of brand awareness. This study is amongst the first to uncover the effects of food tourism video framing styles on viewers’ attitudes and behaviors, unravel the underlying mechanism, and explore the most effective brand placement strategies in food tourism promotion.HighlightsInformation-focused video is the most effective in promoting food tourism.Information-focused video triggers cognitive evaluations.Placing commercial content in the middle or end of a video is more effective.Ten-second embedded commercial content is as persuasive as the traditional 15 seconds.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-09-06T07:03:12Z
DOI: 10.1177/10963480221123097
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- A Framework of Facilitators and Barriers to Career Adaptability: Migrant
Hotel Workers During COVID-19-
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Authors: Janice Jones, Ashokkumar Manoharan, Zhou Jiang, Manisha Singal
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
We examine internal and external factors that build or thwart the career adaptability resources of migrant hotel workers. Drawing on qualitative data at two points in time over a 12-month period during COVID-19, results show that while some migrant workers changed roles and exited hotels, for most, job changes were a shorter-term, separation phenomenon, with migrants transitioning back to their employer within a year. Psychological, social, and human capital resources facilitated career adaptability, while psychoemotional support from managers and peers fostered the confidence of temporary migrants, and facilitated positive affect, which was integral to their openness to exploring alternate hospitality careers. Inhibitors to career adaptability included a lack of agency among temporary migrants, and career entrenchment of mid-career permanent migrants. Our model provides a fine-grained, holistic understanding of the antecedents of career adaptability, enriching career construction theory by clarifying the contexts that drive career adaptability in the evolving, COVID-19 context.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-08-13T09:07:17Z
DOI: 10.1177/10963480221118820
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- Intellectual Structure of the Hospitality Literature Via Topic Modeling
Analysis-
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Authors: Mehmet Ali Koseoglu, Antony King Fung Wong, Seongseop (Sam) Kim
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The purpose of this research was to provide a comprehensive analysis of the hidden intellectual structure of hospitality research. This study combined Latent Dirichlet allocation (LDA) and text-net analysis (TNA) as the topic modeling approach for 7,931 articles with approximately 290,000 references in seven top-tier hospitality journals from 1960 to 2019. A total of 10 specific research topics were identified, with their probability timelines, in hospitality research. The results showed that hospitality research is focused on the empirical testing of relationships rather than theory building. A stakeholder research approach was identified, which includes the perspectives of management, employees, and customers. These findings contribute by revealing the hidden pattern of intellectual structures and research trends in hospitality research and overcoming the weaknesses of traditional co-citation analysis. Also, the study provides evidence of a shift from narrow to diverse research topics, thereby offering useful implications for hospitality practitioners.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-08-13T08:59:00Z
DOI: 10.1177/10963480221118814
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- Virtual Tourism Experiences and Mental Restoration
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Authors: Gabby Walters, Chelsea Gill, Le Diem Quynh Pham, Sebastian Filep
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Virtual reality is providing new opportunities for health and well-being, organizational learning, and tourism management. The study reported in this paper aims to examine whether engaging in a virtual reality tourism experience could function as a restorative intervention strategy to enhance mental well-being of employees in the workplace. The study employed a lab-based pre–post experimental design to test the effectiveness of a virtual reality tourism experience, involving a nature-based marine setting, to enhance mental restoration and reduce mental fatigue. The results show that 3 minutes of a virtual tourism experience can lead to enhanced concentration while boosting the mental well-being of employees, while, at the same time, providing destinations with an opportunity to promote “real” experiences.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-08-01T06:39:43Z
DOI: 10.1177/10963480221116047
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- Threat-Induced Sustainability: How Covid-19 has Affected Sustainable
Behavioral Intention and Sustainable Hotel Brand Choice-
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Authors: Seongseop (Sam) Kim, Jungkeun Kim, Jacob C. Lee, Jinah Park
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The purpose of this research was to explore the influence of the COVID-19 pandemic on consumers’ sustainable consumption behavior. It investigated whether the perceived threat of COVID-19 increased their intention to choose a sustainable hotel brand option. It examined whether environmental concern and the perceived value of patronizing a sustainable business mediated the relationship between the perceived threat of COVID-19 and sustainable behavioral intention. Five experimental studies indicated that the pandemic contributed to elevating sustainable behavioral intention. Environmental concern and the perceived value of patronizing a sustainable business played a mediating role in the relationship between the perceived threat of COVID-19 and sustainable behavioral intention. Another important outcome was that customers showed a preference for choosing a sustainable hotel brand over a non-sustainable brand, even when the price was higher.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-08-01T06:30:51Z
DOI: 10.1177/10963480221116060
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- The slow movements: Informetric mapping of the scholarship and
implications for tourism and hospitality-
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Authors: Anton Klarin, Eerang Park, Sangkyun Kim
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Slow food and the consequent slow movements are becoming more evident in research and media with the recognition of its implications for sustainability in many spheres of society. This study—the first systematic literature review of this topic—offers a comprehensive interdisciplinary investigation into slow movements which allows us to gain a systems view of the scholarship; stakeholder-oriented insights; and a holistic understanding of slowness while recognizing the various movements within and providing future research directions for tourism and hospitality researchers. This study identifies that slowness has extended to most aspects of our everyday life, such as the slow city, slow management, slow fashion, slow philosophy in general, and slow tourism; the latter offering COVID-19 post-pandemic recovery opportunities through sustainable tourism and hospitality. This study acts as a springboard for a better understanding of the slow(ness) movements to encourage more proactive interactions with key stakeholders and to develop the field further.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-08-01T06:28:36Z
DOI: 10.1177/10963480221116049
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- Convergence of Boundaries in Tourism, Hospitality, Events, and Leisure:
Defining the Core and Knowledge Structure-
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Authors: Xinran Y. Lehto, Ksenia Kirillova, Dan Wang, Xiaoxiao Fu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study aims to address the convergence of boundaries in Tourism, Hospitality, Events, and Leisure (THEL) fields. We offer a synthesized definition of THEL and discuss a set of meta-concepts that define the core and knowledge structure of THEL. We argue that hospitality, experience, and place are unifying constructs upon which all THEL scholarship activities and practice fields are established. The paper invites a system-wide conversation to stimulate thinking regarding academic discipline building at a time when technological and societal forces are transforming work, life, and education. This research contributes to modernization of THEL and engenders new perspectives to guide future scholarship. This paper invites a reassessment of curricular structures to stay relevant and adaptive to changing needs of contemporary societies.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-22T10:41:34Z
DOI: 10.1177/10963480221108667
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- Meta-analytically linking the marketing mix to hospitality
organizations’ performance-
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Authors: SangGon (Edward) Lim, Chihyung (Michael) Ok
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The body of work investigating marketing and strategic initiatives based on the marketing mix to enhance hospitality organizations’ performance has grown considerably over the last few decades. However, the literature has returned mixed findings that call into question the theoretical and practical effectiveness of the marketing mix. This study meta-analytically examines associations between multiple variables from the marketing mix and hospitality organizations’ performance through a synthesis of 185 relationships across 72 studies. The most impactful predictors were marketing expenses, franchising, and internationalization (objective measures), and quality control, strategic alliances, and market orientation (subjective measures). Marketing trends were also considered by assessing the moderating role of publication year in the respective relationships of brand image, internationalization, franchising, marketing expenses, and strategic alliances with performance. The identified antecedents offer insight into how hospitality managers strategically allocate organizational resources. Results offer compelling evidence for the hospitality marketing and strategic management literature.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-20T10:45:18Z
DOI: 10.1177/10963480221112052
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- Greenwashing in workplace: The influencing mechanism of psychological
contract fulfillment and the moderating role of ethical work climate-
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Authors: Hairong Zhao, Yan Xu, Xinrui Wang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Although green strategies are advocated, not all organizations follow the environmentally friendly rules as they claim. The term of greenwashing is applied to organizations that exaggerate their efforts in protecting the environment and provide misleading information about the greenness of their service. Employees may undertake unethical pro-organizational behaviors (e.g., greenwashing), when they are equipped with less environmentally friendly products. This investigation explores the mechanism of psychological contract fulfillment affecting greenwashing behavior in the hospitality context. We use a mixed-method approach and conduct two studies by collecting both quantitative and qualitative data. Findings suggest that psychological contract fulfillment increases the level of greenwashing behavior, with moral disengagement playing a mediating role. Further, an ethical climate moderates the relation between psychological contract fulfillment and moral disengagement; specifically, when employees work in a team with a high-level ethical climate, the positive relation between psychological contract fulfillment and moral disengagement is weakened. This research deepens the existing insight into the mechanism of influencing service workers’ greenwashing behaviors.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-20T10:42:53Z
DOI: 10.1177/10963480221109551
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- Fear of Covid-19 and Hotel Frontline Employees’ Sense of Work
Alienation: Intervening and Interactional Analysis-
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Authors: Michael Yao-Ping Peng, Adeel Khalid, Muhammad Usman, Muhammad Aamir Shafique Khan, Moazzam Ali
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The present study examines the role of death anxiety as an important mechanism underlying the relationship between fear of Covid-19 and hotel frontline employees’ (FLEs) sense of work alienation. Importantly, the study proposes FLEs’ intrinsic spirituality as being a relevant boundary condition. Results, based on time-lagged survey data (three rounds, 2 weeks apart) from 203 FLEs in 91 hotels and analyzed using structural equation modeling, reveal that death anxiety mediates the association between fear of Covid-19 and work alienation. In addition, FLEs’ intrinsic spirituality moderates the direct relationship between fear of Covid-19 and death anxiety and the indirect relationship between fear of Covid-19 and work alienation, such that the relationships are weak when intrinsic spirituality is high (vs. low). The study offers several important suggestions that can help hospitality managers address FLEs’ sense of work alienation during traumatic conditions.HighlightsDeath anxiety mediates the relationship between fear of Covid-19 and work alienation.Intrinsic spirituality moderates the link between fear of Covid-19 and death anxiety.Intrinsic spirituality moderates the indirect fear of Covid-19-work alienation link.The findings can help hotel managers address FLEs’ sense of work alienation.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-16T08:42:22Z
DOI: 10.1177/10963480221112054
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- Exploring the Moderating Role of Employee Entitlement: Insight into the
Social Support Paradox-
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Authors: Jing Liu, Bing Hu, Hailin Qu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examined the interface of paradoxical responses (i.e., employee entitlement and job satisfaction) to social support in the form of employee orientation in hospitality contexts. A large-scale, multi-source, survey-based field study on restaurant employees and customers was conducted. The findings showed that employees who received support developed a sense of entitlement that ultimately undermined the benefits of job satisfaction on limiting employee incivility toward customers. This understudied entitlement perspective is insightful for justifying the paradoxical negative effect of social support in hospitality service settings. Practical implications for hospitality managers to handle the social support paradox and employee entitlement, as well as study limitations and future research directions, are all discussed.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-11T08:47:19Z
DOI: 10.1177/10963480221112368
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- Axiology of Tourism Shopping: A Cross-Level Investigation of
Value-in-the-Experience (VALEX)-
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Authors: IpKin Anthony Wong, GuoQiong Ivanka Huang, Zhuo Catherine Li
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study draws on the premise of value-in-the-experience (VALEX), axiology, and situated cognition to investigate how value is contextualized within a broader social system that is manifested through the service environment where the shopping experience occurs. A cross-level framework is proposed to examine how shopping value is embedded within the broader setting. Findings reveal that the broader shopping environment is a facilitator of the value–experience process when tourists are seeking hedonic value, while it is a disabler when they are seeking utilitarian value. This inquiry opens a new avenue of research in shopping tourism, with a focus on a more complex dynamic of value-in-context based on situated cognition.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-11T08:43:58Z
DOI: 10.1177/10963480221108907
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- Tourists’ Adoption of Extended Reality Technologies: A MetaAnalytical
Structural Equation Modeling-
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Authors: Qiang Guo, Dan Zhu, Fangxuan (Sam) Li, Xiaoyan Wang, Yan Shu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study uses meta-analytic structural equation modeling to investigate the applicability of the Technology Acceptance Model (TAM) in predicting tourists’ adoption of extended reality technologies. It further examines whether the type of extended reality [Virtual Reality vs. Augmented Reality] and cultural differences (Eastern vs. Western) moderate the relationships amongst the TAM constructs. Using 32 individual samples (N = 10,630), the study revealed the differences in the effect sizes and variabilities of the links among the constructs given the type of extended reality and cultural differences. The implications of the findings are provided for tourism researchers and managers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-11T08:40:43Z
DOI: 10.1177/10963480221108906
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- Feeling Luxe: A Topic Modeling × Emotion Detection Analysis of Luxury
Hotel Experiences-
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Authors: Laurie Wu, Wan Yang, Yixing (Lisa) Gao, Shihan (David) Ma
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
As the luxury market and associated experiential consumption continues to rise, the hospitality management literature lags somewhat behind practice in examining luxury experiences. This research presents an exploratory analysis of luxury hotel experiences via the approach of topic modeling and emotion detection in online luxury hotel reviews. Results demonstrate that “people” and “product—activity & wellness” aspects of luxury hotel experiences tend to be positively associated with online review ratings. The “product—food & beverage” and “physical evidence and place” aspects may produce mixed effects on rating levels. Finally, the “process” and “price and promotion” aspects tend to be negatively associated with online review ratings. Findings further reveal that such effects function via the mediation paths of various categories of discrete emotions. These results offer enriching insight for hospitality management research and practice regarding luxury hotel experiences.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-07-01T05:07:09Z
DOI: 10.1177/10963480221103222
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- Are Luxury Travelers Alike' A Qualitative Means–End Segmentation
Approach-
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Authors: Elaine Yulan Zhang, Bob McKercher, Tony S. M. Tse
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study proposes a qualitative means–end approach that considers both product preferences and personal values in segmenting the emerging luxury travel market. Many studies have treated this market as homogeneous, emphasizing luxury travelers’ common characteristics. However, distinct segments of luxury travelers can be identified using this new approach. Soft laddering interviews with 30 Chinese luxury travelers revealed diverse levels of luxuriousness in travel modes (means) and various personal values associated with luxury travel (ends), such as status and family security. These differences segment the luxury travel market. Despite its limited sample size, this study empirically demonstrated the effectiveness of means–end segmentation. The results of this study provide a solid basis for future larger-scale studies and have practical implications for practitioners in the luxury travel market.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-06-17T10:11:30Z
DOI: 10.1177/10963480221103224
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- Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus
on Peer-to-Peer Accommodation Consumption-
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Authors: Hhye Won Shin, Alei Fan, Laurie Wu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Applying dual-process theory, the current research examines the impact of written style (i.e., fact-based vs. emotion-based) and subject focus of online reviews (i.e., property-focused vs. host-focused) on customer trust and booking intention in the peer-to-peer (P2P) accommodation context. Following a theory-led conceptualization of customer trust in the P2P accommodation context, a series of three scenario-based experimental studies are conducted to examine the proposed hypotheses. Study results show that fact-based (vs. emotion-based) reviews of the property/host enhance customers’ booking intention, which is mediated by trust in the property/host, respectively. Moreover, among fact-based reviews, host-focused (vs. property-focused) reviews lead to a higher level of booking intention among female customers, but male customers show no significant difference in booking intention when reading either host-focused or property-focused reviews. The present research findings bear important theoretical and managerial implications for researchers and P2P accommodation practitioners alike, which are discussed at the end.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-06-09T06:24:13Z
DOI: 10.1177/10963480221100244
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- Community Participation In Tourism Employment: A Phased Evolution Model
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Authors: Xiao Long Ma(马晓龙), Lu Yang(杨璐), Rong Wang(王蓉), Mei Ling Dai(代美玲)
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Rural residents’ enthusiasm and persistence for participation in tourism employment contribute to the sustainable development of destination tourism. Taking Majiagou village in Hebei Province as a case study, this research focused on changes to residents’ participation behavior in tourism employment, using unstructured interviews and observations. Bounded rational decision theory was applied to delineate the decision-making process of tourism employment participation. The results indicated that rural residents’ participation in tourism employment was subject to a dynamic process of change across three phases: trial participation, herd participation, and selective withdrawal. This evolution is specifically guided by an internal mechanism consisting of "tourism industry attributes—individual bounded rationality—individual employment decision-making.” The study provides an effective analytical framework for characterizing the behavior of rural residents in a tourism community and offers managerial implications for the government to improve the effectiveness and sustainability of community participation.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-05-13T09:56:55Z
DOI: 10.1177/10963480221095722
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- It Takes a Village!: Customer Value Co-Creation Behavior in Restaurant
Social Media-Based Brand Community-
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Authors: Jahyun Song, Hailin Qu, Xiang (Robert) Li
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Customers’ value co-creation behavior plays an essential role on brand pages, which many hospitality firms adopt to create value with customers. However, current understanding of the elements, drivers, and dynamics of such behavior is limited. Based on the value co-creation literature, motivation–opportunity–ability theory, and the dual identification framework, this study sought to bridge this knowledge gap. Specifically, this research clarified customer engagement behavior (CEB) and customer citizenship behavior (CCB) as respective in-role and extra-role behaviors of value co-creation and revealed their positive relationship. Structural equation modeling indicated that motivations (seeking assistance and diversion), social presence, and brand knowledge positively influenced CEB, which then affected CCB directly and indirectly through customer–brand identification. Moreover, functional benefits did not trigger meaningful CEB, and customer–community identification had a minimal impact on CCB. Overall, these insights can help practitioners manage their brand pages more effectively to co-create value with customers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-05-13T07:04:41Z
DOI: 10.1177/10963480221095721
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- Saving Local Restaurants: The Impact of Altruism, Self-Enhancement, and
Affiliation on Restaurant Customers’ EWOM Behavior-
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Authors: Lydia Hanks, Nathan Line, Tarik Dogru, Lu Lu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
During the COVID-19 pandemic, many restaurants faced a shift from a dine-in based service model to a takeout-based model. As a result of the qualitative differences between dine-in and take-out experiences, there was a corresponding change in customers’ electronic word of mouth (EWOM) behavior. While pre-pandemic EWOM behavior relied on dine-in specific factors such as décor, lighting, and employee interactions, take-out dining relies less on these types of atmospheric elements to drive post-consumption evaluations. Accordingly, the purpose of this research was to explore the drivers of take-out dining EWOM by examining the effects of altruism, self-enhancement, and restaurant affiliation. Using the psychological framework of Underdog Theory, the results showed that both self-enhancement and altruistic motives result in positive EWOM, but that this relationship was moderated in important ways based on whether the restaurant was independently owned or part of a chain.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-05-03T11:18:27Z
DOI: 10.1177/10963480221092704
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- Neurophysiological Measures in Hospitality and Tourism: Review, Critique,
and Research Agenda-
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Authors: Ming Lei, Wei Chen, Jianshe Wu, Yingying Zhang, Yan Lv
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This paper provides a critical review of studies using neurophysiological measures in tourism and hospitality. Among 145 articles covering 20 years of research, 16 studies applied either electroencephalography (EEG), functional magnetic resonance imaging (fMRI), or skin conductance (SC) measures in tourism and hospitality settings. Results show that, in general, (1) EEG studies investigated the relationships between EEG components and attention/emotion induced by destination advertisements; (2) fMRI studies examined the correlation between brain area activation and behavior (e.g., visit intention); and (3) SC studies focused on emotional responses to tourism stimuli. Neurophysiological techniques are theoretically and practically useful in tourism and hospitality: these tools uncover subjects’ objective, unbiased, and real-time responses to provide academic insight and guide industry practitioners’ decisions. Directions for future research are proposed along with solutions to address the current limitations of neuroscience measures in tourism and hospitality applications.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-22T06:29:57Z
DOI: 10.1177/10963480221091117
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- Error Aversion Versus Error Management: Does Organizational Error Culture
Affect Employees’ Customer Orientation'-
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Authors: Demi Shenrui Deng, Hyun Jeong Kim, Hyounae (Kelly) Min, Jessica C. Murray
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This study examines how two error cultures (error management and error aversion) influence customer-oriented behavior through negative affectivity and job satisfaction. We collected two samples: one for the error-aversive scale validation (n = 140) and the other for the conceptual model (n = 381). All responses are from contact employees working for mid-scale to luxury hotels in a metropolitan city in China. The findings reveal that mid-scale hotels are more error-averse than upscale hotels; upscale and luxury hotels are more inclined to error-management than mid-scale hotels. Further, error strains and error cover-up do not converge as lower-order constructs for error aversion; cover-up appears to be the truly opposite of error management. Cover-up along with strains decreases customer-oriented behavior through negative affectivity. In contrast, error management increases customer orientation through job satisfaction. This study contributes to the literature of organizational error culture by incorporating two opposite error cultures into the proposed model.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-11T10:06:06Z
DOI: 10.1177/10963480221088526
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- Firm Performance During a Crisis: Effects of Adhocracy Culture,
Incremental Product Innovation, and Firm Size-
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Authors: Breffni M. Noone, Michael S. Lin, Amit Sharma
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
The government-mandated closure of U.S. restaurants for in-restaurant dining during the early stages of the COVID-19 crisis cast a spotlight on operators’ ability to effectively innovate, and re-imagine their product offerings. In this context, this research draws on the resource-advantage theory of competitive advantage, proposing that (1) an adhocracy culture is a key internal resource that operators can leverage to drive rapid incremental product innovation under forced change, and (2) firm size is a contextual factor that moderates the degree of incremental product innovation-firm performance relationship. Findings from two empirical studies indicate that adhocracy culture positively and indirectly effects firm performance through degree of incremental product innovation, and that this effect is moderated by firm size. Larger firms yield superior performance effects due to access to a network of interconnected resources for rapid innovation diffusion in a crisis.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-08T09:32:31Z
DOI: 10.1177/10963480221086846
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- Healthy, But Say It Out Loud' The Messaging Effect on
Restaurants’ Healthy Food Promotion-
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Authors: Lu Lu, Ruiying Cai
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
This research aims to examine the role of menu messaging (implicit vs. explicit) used to disclose the healthy food item in shifting diner perceptions and purchase intentions. Drawing on a consumer experiment, the results establish a menu messaging effect on diners’ purchase intentions of healthy items and the underlying mechanism via psychological reactance and perceived attractiveness. Explicit (vs. implicit) messaging negatively affects consumer purchase intentions, which is due to 1) increased psychological reactance (i.e., perceived threat of freedom and counterarguing) and 2) decreased perceived attractiveness. The menu messaging effect is further conditioned by diners’ goal orientation (pleasure vs. goal). Under a goal-driven mindset, the messaging effect is more pronounced compared to a pleasure-driven mindset. This research is among the first to establish a significant role of menu messaging in healthy item communication at restaurants. Theoretical and managerial are further elaborated.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-08T08:57:10Z
DOI: 10.1177/10963480221087965
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- Tourist Gaze at Chinese Classical Gardens: The Embodiment of Aesthetics
(Yijing) in Tourism-
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Authors: Yanyan Zheng, Wei Wei, Lu Zhang, Tianyu Ying
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Classical gardens offer ample cultural and natural landscapes for visitors to appreciate. Taking the tourist gaze as a theoretical lens, this study assumes a netnographic approach and conducts narrative analysis on travel blogs to explore visitors’ experiences at Chinese classical gardens. Findings revealed key domains of the gaze object (i.e., macro-level structural design and micro-level elements) and the way of gaze (i.e., spatial and temporal), which formed the Chinese gaze in the tourism context. Results further showed how gaze contributed to Yijing development, a unique Chinese aesthetic concept. This study enriches the tourism and aesthetics literature by positioning a classical aesthetic concept (Yijing) within a modern tourism practice (gaze). Practical implications for tourism development and destination marketing are provided.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-06T06:42:29Z
DOI: 10.1177/10963480221085958
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- Tourist Wellbeing: Re-Thinking Hedonic and Eudaimonic Dimensions
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Authors: Sebastian Filep, Brent D. Moyle, Liubov Skavronskaya
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Research on tourists’ eudaimonic and hedonic wellbeing has grown exponentially in the tourism literature. The paper re-examines the conceptualization of psychological tourist wellbeing. While there is agreement that tourist wellbeing is multidimensional in nature, it is unclear what specific dimensions, or psychological domains, underpin tourists’ hedonic and eudaimonic wellbeing. Models that summarize these domains seemingly overlap, notably the PERMA and DRAMMA models. Ideas on re-conceptualizing tourist wellbeing are proposed. A new conceptual model re-organizing hedonic and eudaimonic dimensions of tourists’ psychological wellbeing is presented for consideration in future research. This new model is termed DREAMA. It consists of the following dimensions: detachment-recovery (DR); engagement (E); affiliation (A); meaning (M); and achievement (A). The new affiliation dimension now includes both social connections and tourists’ connections with the natural environments, thus reframing tourist wellbeing conceptualization beyond human-to-human contact.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-06T06:38:09Z
DOI: 10.1177/10963480221087964
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- Loyalty as a Guide to Organizational Retention: Applying Moral Foundation
Theory to Hospitality-
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Authors: Sean P. McGinley, Xiaolin (Crystal) Shi
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Moral Foundations Theory is used to help explain human behavior and beliefs across cultural contexts. In this study, one specific foundation, loyalty, was used to predict intentions to stay in an organization and job embeddedness. Regulatory focus was proposed as a moderator to the association with prevention focus being found to be particularly salient. A total of 744 hospitality workers were recruited and acted as participants for this study. A two-wave time-lagged design was applied for the data collection. The results showed that loyalty as a moral foundation predicted organizational retention, and that the association was mediated by job embeddedness. Furthermore, the results suggested that prevention focus moderates the relations between hospitality employees’ loyalty and job embeddedness, and between loyalty and intention to stay. The positive associations become stronger for the prevention-focused employees.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-06T06:36:38Z
DOI: 10.1177/10963480221085510
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- Disruptor Recognition and Market Value of Incumbent Firms: Airbnb and the
Lodging Industry-
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Authors: Simone Bianco, Florian J. Zach, Manisha Singal
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Although Airbnb debuted in 2008, incumbent lodging firms did not fully recognize it as a legitimate competitor for several years. However, as Airbnb made inroads into the accommodation business, hotel firms and their investors started to take notice and to legitimize its disruptive role. In this paper, we investigate investors’ awareness of the disruptor Airbnb as a competitor of incumbent lodging firms. Specifically, we assess the effect of awareness on incumbent hotel management and hotel property owner firms. Employing an event study methodology, our analysis finds that Airbnb performance milestones negatively affect incumbents’ market value. This research contributes to our understanding of the role played by investors and financial analysts in shaping competitive markets by legitimizing an industry disruptor and by spurring competitive action among incumbent firms.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-04-04T06:31:15Z
DOI: 10.1177/10963480221085215
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- The Myth of Contactless Hospitality Service: Customers’ Willingness
to Pay-
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Authors: Fei Hao, Richard T. R. Qiu, Jinah Park, Kaye Chon
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Contactless hospitality services are an expensive endeavor with an uncertain return on investment. This study explores these services from the perspective of hotel guests’ willingness to pay (WTP). To this end, 10 discrete choice experiments were conducted on 1,939 Chinese hotel guests to test a hybrid choice model. The findings indicate that hotel guests’ WTP is influenced by hotel attributes, hotel scale, customer demographics, travel-related variables, technology readiness, and health concerns. Generally, there is significant heterogeneity in the WTP for different contactless amenities, such as for contactless room entrance, contactless payment system, contactless elevator service, robotic services, a smart room, and contactless front desk services. This study contributes to the knowledge on technology implementation in the hospitality industry and the WTP for hotel amenities. Furthermore, it guides hotel practitioners to invest smartly and rationally in contactless services.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-03-05T06:38:22Z
DOI: 10.1177/10963480221081781
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- Emerging Research Trends on Residents’ Quality of Life in the
Context of Tourism Development-
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Authors: Ruijuan Hu, Gang Li, Anyu Liu, Jason Li Chen
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Through a systematic review of recent publications on residents’ quality of life (QOL) in relation to tourism development (TD), this study surveys associated dynamics and emerging trends. Several patterns are observed: i) geographic areas of interest have expanded from developed economies to developing economies; ii) an array of theories and concepts have been introduced or merged with classic frameworks; iii) subjective composite approaches have dominated residents’ QOL measurement; and iv) the direct and indirect influences of TD on residents’ QOL constitute a main focus of recent work. Future work can take several directions: i) establishing a conceptual framework to link tourists’ and residents’ perspectives on QOL; ii) combining subjective and objective scales to improve generalizability; iii) employing longitudinal designs with innovative methods to offer insight into the dynamics of the TD–QOL nexus; and iv) investigating QOL/well-being from the eudaimonic tradition to accommodate diversified elements and broader perspectives of QOL.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-03-01T08:46:59Z
DOI: 10.1177/10963480221081382
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- Social Media and Disaster Risk Reduction and Management: How Have Reddit
Travel Communities Experienced the COVID-19 Pandemic'-
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Authors: Fei Hao, Eunhye (Olivia) Park, Kaye Chon
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Social media plays an important role in disaster risk reduction and management. This study brings text, emotion, and timeline analyses together to increase our understanding of online travel community members’ emotional dynamics and meaningful themes of concerns during the early months of the COVID-19 pandemic. Qualitative data was collected from three online travel communities on Reddit. We found that, as the pandemic continued, Redditors’ concerns shifted from context-related external issues to daily-life-related internal issues. Furthermore, group-based emotions formed by the virtual community evolved positively, which can be beneficial for restoring confidence in travel after the pandemic. After presenting the results, we discuss their theoretical and practical implications.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-03-01T08:42:58Z
DOI: 10.1177/10963480221081115
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- Conceptualizing the dark ride experience through the Dark Ride Cube:
Evidence from the Emea region-
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Authors: Pieter C. M. Cornelis, Wim Strijbosch, Philip Corsius
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Dark rides are archetypal theme park attractions that provide compelling experiences through carefully structured experience designs. In a literature review, we follow and slightly modify Langhof and Güldenberg’s conceptualization of the dark ride experience (DRE) and suggest that the DRE mostly consists of narrative transportation, presence, flow, and emotions. However, to what extent these conceptualizations match actual dark ride supply remains unexamined. Therefore, we evaluate 238 dark rides in the EMEA region on product determinants of the DRE and compare literature-based conceptualizations of the DRE against actual dark ride supply. Findings indicate that dark rides highly vary in terms of storytelling, theming, and pervasive interactivity, thus questioning whether all components of the DRE always apply to the full dark ride spectrum. Proposing the Dark Ride Cube as a dark ride typology, Langhof and Güldenberg’s conceptualization of the DRE is largely confirmed, as well as the currently suggested modifications.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-22T05:30:38Z
DOI: 10.1177/10963480221080331
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- To display tip suggestion or not' Examining tip suggestion’s impact
in technology-facilitated preservice tipping encounters-
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Authors: Alei Fan, Laurie Wu, Yiran Liu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-15T05:25:23Z
DOI: 10.1177/10963480221076467
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- How capricious supervisors affect hospitality employees’ service
performance' A diary study from the employees’ emotional perspective
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Authors: In-Jo Park, Shenyang Hai, Peter Beomcheol Kim
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Drawing on the affective events theory, this study examined the detrimental effects of supervisors’ emotional expression variability on hospitality employees’ emotional experience variability and service performance, and whether employees’ emotion management buffers such negative impacts. The research hypotheses were examined using longitudinal data collected from 145 hotel employees of multiple hotel companies who completed surveys in four phases: Time 1 (i.e., daily surveys for seven workdays to assess supervisors’ emotional expression variability), Time 2 (i.e., daily surveys for 7 workdays to assess employees’ emotional experience variability), Time 3, and Time 4 (i.e., a survey rated by supervisors). The results show that supervisors’ emotional expression variability has an indirect effect on employees’ service performance through employees’ emotional experience variability, and employee emotion management mitigates the related detrimental effects. Theoretical and managerial implications are discussed for hospitality researchers and practitioners.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-08T09:05:27Z
DOI: 10.1177/10963480221076782
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- Resident Empowerment and Support for Gaming Tourism: Comparisons of
Resident Attitudes Pre- and Amid-Covid-19 Pandemic-
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Authors: Xiangping Li, B. Bynum Boley, Fiona X. Yang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Grounded in Weber’s theory of formal and substantive rationality, this study aims to examine the influences of economic and noneconomic factors, namely resident empowerment and trust, on resident support for gaming tourism, a controversial type of tourism development. In particular, with data collected before and during the COVID-19 pandemic, the study also examines how resident perceptions of economic and noneconomic benefits of tourism have changed as a result of the pandemic. Findings show that perceived economic benefits and trust in government were significant determinants before and during the pandemic; however, the effects of empowerment seem to be mixed, depending on how controversial gaming tourism was at the time of data collection. Results suggest gaming tourism is viewed more critically during periods of high volume and that when gaming tourism dries up, residents start to become more supportive and to see the economic and noneconomic benefits in a different light.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-08T09:01:26Z
DOI: 10.1177/10963480221076474
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- When and why Language Assertiveness Affects Online Review Persuasion
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Authors: Huiling Huang, Stephanie Q. Liu, Zhi Lu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Recent research suggests that not only what is said (i.e., opinions) but also how it is said (i.e., language styles) can affect persuasion. Extending this stream of work, the current research aims to understand how language assertiveness affects online review persuasion. Study 1 explores consumers’ general perceptions of assertive versus nonassertive language and opinions about their relative persuasiveness in online reviews. Study 2 utilizes an experimental design to examine the congruency effects between language assertiveness and temporal distance on consumer responses. We find that online reviews containing assertive (vs. nonassertive) language engender higher perceived review helpfulness and more favorable attitudes toward the reviewed business for consumers whose travel time is in the distant future, whereas nonassertive (vs. assertive) language is more effective for consumers whose travel time is in the near future. Furthermore, mediation analysis results suggest that psychological comfort is the underlying mechanism explaining such effects.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-04T11:46:10Z
DOI: 10.1177/10963480221074280
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- What’s wrong with different empowerment' The effect of
differentiated empowering leadership on employee proactive service-
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Authors: Yanan Dong, Xinyuan Zhao, Yuan Yuan, Huijuan Dong, Jing Jiang
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Differentiated empowering leadership is common in organizations; however, its effect on employee proactive customer service performance remains less understood. Drawing on social comparison theory, this study proposes a multilevel model for how and when differentiated empowering leadership affects employee proactive customer service performance. The study, based on a sample of 228 employees from 77 teams in China, shows a negative relationship between differentiated empowering leadership and employee proactive customer service performance through employee organization-based self-esteem. This indirect relationship is moderated by empowering leadership and employee prosocial motivation. Specifically, the influence of differentiated empowering leadership on employee organization-based self-esteem is more negative when employees receive low empowering leadership, and the relationship between employee organization-based self-esteem and proactive customer service performance is more positive for employees with high prosocial motivation. These findings extend previous knowledge on differentiated empowering leadership and provide practical insights for hotel managers.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-04T11:44:07Z
DOI: 10.1177/10963480221074270
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- Transforming Brand Identity to Hotel Performance: The Moderating Effect of
Social Capital-
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Authors: Daisy X. F. Fan, Cathy H. C. Hsu, Andy Xiaofeng Liu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Hotel performance is one of the core concerns for managers and investors. However, a clear pathway from investment in branding to hotel performance is scarce. To fill this research gap, the study aims to explore the effects of brand identity, physical facility quality, and brand equity on hotel performance; and to examine the moderating effect of social capital in the brand–performance transformation model in both international and domestic brand hotel settings. Data were collected from 1,201 hotel managers in China, with 757 from international and 444 from domestic brand hotels. Theoretically, this study represents a first attempt to reveal the indirect roles that social capital plays in the hotel financial performance formation. The identified brand–performance pathway also provides implications for hotel practitioners regarding how to boost desirable hotel performance through both internal and external resources.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-02-04T10:24:46Z
DOI: 10.1177/10963480221074278
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- Effects of Abnormal Weather Conditions on the Performance of Hotel Firms
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Authors: Sung Gyun Mun, Sangwon Park
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Weather is one of the critical factors that influence tourists’ destination choices and activities. Apart from ambient temperature anomaly, rain anomaly is also an important factor considered by tourists when they plan and modify their vacation and holiday trips. This study confirms the important role of abnormal weather conditions in explaining hotel performance, such as occupancy, average daily rate, and revenue per available room. Moreover, operational performance indicators are observed to exhibit dynamic patterns in response to abnormal weather conditions in accordance with different types/classes of hotels. Evidence indicates that tourists prefer to stay at full-service hotels with complete facilities rather than at hotels with limited facilities and services during an abnormally heavy rain situation. Therefore, the findings of this research suggest a useful determinant (i.e., weather changes) of revenue management practices for hotel firms to maximize their operating performance.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-01-22T06:58:51Z
DOI: 10.1177/10963480211070211
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- Effects of Perceived Placeness on Tourists’ Authenticity Experience Via
the Mediating Role of Flow Experience-
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Authors: Yang Yang, Xing Zhou, Lele Fan, Hongmei Yin, Hailin Qu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Based on the case of Gaoshanliushui in China, our research empirically examines the mediating effect of tourists’ flow experience on the relationship between perceived placeness and satisfaction as well as their perceived authenticity from the perspective of existential authenticity in the ethnic tourism context. Moreover, we present a moderated mediation model and postulate the role that tourists’ cultural intelligence plays in improving satisfaction and perceived authenticity. We review the way it links perceived placeness to outcomes through the flow experience. The theoretical model and hypotheses were empirically tested using 509 questionnaires collected in July 2019. The theoretical and managerial implications are discussed.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-01-22T06:56:53Z
DOI: 10.1177/10963480211070039
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- Booth Attractiveness: Scale Development and Model Testing from a Mental
Budgeting Perspective-
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Authors: Jingya Wang, Yao-Chin Wang, Lu Zhang, Rachel J. C. Fu
Abstract: Journal of Hospitality & Tourism Research, Ahead of Print.
Given the importance of booth attractiveness at trade expositions, this study sets out to develop a scale measuring booth attractiveness (Study 1) and to examine its effectiveness in motivating attendees’ purchasing behavior (Study 2). Study 1 includes three steps: (1) item generation through a thorough review of the literature, focus group, and comments from experts, (2) item purification with exploratory factor analysis using 122 samples, and (3) reevaluating items with confirmatory factor analysis using 129 samples. A six-dimensional scale of booth attractiveness was developed in Study 1. Based on the theory of mental budgeting, Study 2 was conducted to examine the effects of booth attractiveness on the mechanism of attendees’ purchasing behavior using 323 samples. Results of Study 2 suggest that booth attractiveness could directly motivate impulse buying or indirectly through mental budgeting. Impulse buying, then, results in post-purchase guilt and anticipated satisfaction. Meanwhile, postpurchase guilt reduces anticipated satisfaction.
Citation: Journal of Hospitality & Tourism Research
PubDate: 2022-01-08T08:58:13Z
DOI: 10.1177/10963480211070031
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