Hybrid journal (It can contain Open Access articles) ISSN (Print) 1750-4090 - ISSN (Online) 1750-4104 Published by Inderscience Publishers[451 journals]
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Authors:Amal H.A. Mohammed, William M. Goodman, Ioanna Yfantidou Pages: 133 - 159 Abstract: The COVID-19 outbreak had a dramatic impact on the hospitality and air transport industries. After an international lockdown and mass flight cancellations in March 2020, airlines were required to issue full refunds to their customers or offer alternative options like credit vouchers for future flights. Aegean Airlines is one of the airlines that suspended any refund option and only offered vouchers to its customers. The purpose of this case study is to examine the likely impacts of an airline's crisis response during the COVID-19 pandemic on its customers' future decisions to use the same airline again, or to revisit their destination. A survey was created and disseminated online during the height of the crisis and the data were analysed through logistic regression models and qualitative, textual analyses. The findings of this exploratory study suggest that an airline's cancellation policy, combined with poor customer service communications and transparency, negatively influence passengers' re-purchase intentions, as well as their willingness to revisit the airline's host country in the future. Keywords: COVID-19; airlines; cancellation policy; customer satisfaction; consumer behaviour; destination image Citation: International Journal of Tourism Policy, Vol. 12, No. 2 (2022) pp. 133 - 159 PubDate: 2022-04-13T23:20:50-05:00 DOI: 10.1504/IJTP.2022.122238 Issue No:Vol. 12, No. 2 (2022)
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Authors:Saurabh Gupta, Vishal Shukla, Bhartrihari Pandiya Pages: 160 - 178 Abstract: India is a huge attraction for tourists all over the world visiting different destinations with different motives. The Indian tourism sector was performing incredibly till the recent pandemic changed the overall tourism environment. The motivation for travelling has changed substantially and this change in behaviour and motives calls for insightful research. Hence, the purpose of this study is to explore the travel behaviour and motivation of tourists in post-pandemic situations. Primary data was collected from 345 tourists who had availed of the services of travel agencies pre-COVID or had made an enquiry. The six factors relating to destination choices in the new normal were discovered as health and hygiene, safety and security, accessibility and connectivity, information about destination, travel risk perception, and value for money. The findings will assist various tourism stakeholders in India to develop their policies and attract more domestic and foreign tourists. Keywords: travel motivation; travel behaviour; destination choice; scale development; COVID-19 pandemic Citation: International Journal of Tourism Policy, Vol. 12, No. 2 (2022) pp. 160 - 178 PubDate: 2022-04-13T23:20:50-05:00 DOI: 10.1504/IJTP.2022.122234 Issue No:Vol. 12, No. 2 (2022)
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Authors:Santanu Mandal, Pratyush Bhowmik, Deepthi R. Panicker, Payel Das Pages: 179 - 202 Abstract: While studies have explored the importance of destination image in enhancing tourism, there have been limited investigations regarding event image and destination from a nostalgia perspective. In this study, we explore the role of nostalgia, cultural connection, and positive word of mouth in shaping event and destination images. Furthermore, the study explores how event and destination image thus developed shapes intention to recommend and revisit intentions for tourists. The study executed a survey from 159 individuals having positive memories of an event at a destination. The completed responses were analysed using partial least squares in ADANC0 2.2. The partial least squares results show that nostalgia, cultural connections, and positive word of mouth significantly influence the image of events and destinations. Furthermore, the image of events and destinations has a significant influence on the intention to recommend and to visit the destination again. Keywords: event; destination; image; culture; nostalgia; revisit intention Citation: International Journal of Tourism Policy, Vol. 12, No. 2 (2022) pp. 179 - 202 PubDate: 2022-04-13T23:20:50-05:00 DOI: 10.1504/IJTP.2022.122235 Issue No:Vol. 12, No. 2 (2022)
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Authors:Md. Monirul Islam, Fathema Farjana Hani, Avijit Pratap Roy, Pronab Kumer Saha Pages: 203 - 222 Abstract: The aim of this study is to identify the factors that influence consumers' intention to visit robot restaurants. Data is based on feedback from 283 experienced customers using the random sampling method. Structural equation modelling (SEM) and hypothesis testing were conducted to validate the model after checking the reliability and validity of the scale items. The study found that curiosity, status symbols and children's influence were significant and that better service and innovativeness did not play a significant role in explaining the visit intentions of Bangladeshi robotic restaurants. The findings provide clues as to what factors marketers should consider. This study is important because consumer interest in robotic restaurants and robotic services is increasing overall. Keywords: consumers; visit intention; robotic restaurant; SEM; structural equation modelling; Bangladesh Citation: International Journal of Tourism Policy, Vol. 12, No. 2 (2022) pp. 203 - 222 PubDate: 2022-04-13T23:20:50-05:00 DOI: 10.1504/IJTP.2022.122236 Issue No:Vol. 12, No. 2 (2022)
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Authors:Isabel Vieira, Ricardo Gama, Didiana Fernandes, Isabel Oliveira, Miguel Mota Pages: 223 - 241 Abstract: Dispersion of touristic information is a recognised problem in low-density territories, limiting its potential for tourism development. Thus, a tourist information system (TIS) is proposed as well as a methodological model for touristic information management, to interconnect various tourism agents. The model was applied to the Portuguese Douro region as technological solutions are crucial for the promotion, and sustainable management of this territorial typology. The methodology consists of three phases. First, a survey was conducted on tourism resources focusing on the Douro municipalities, and different categories of points of interest (POI) were identified. Second, data was standardised and validated before inserting it on a purpose-built TIS. Third, a set of web services were made available to promote the development of third-party applications. This work is the foundation for establishing new dynamics to promote the emergence of new technological solutions that represent an instrument to manage, and disseminate information. Keywords: tourism information; promotion; low-density territories; tourism information platform; Douro region Citation: International Journal of Tourism Policy, Vol. 12, No. 2 (2022) pp. 223 - 241 PubDate: 2022-04-13T23:20:50-05:00 DOI: 10.1504/IJTP.2022.122237 Issue No:Vol. 12, No. 2 (2022)
Hybrid journal (It can contain Open Access articles)
[451 journals]
