Authors:Ahmadintya Anggit Hanggraito, Setya Mukti Mahanani, Noer Ayufika Nulul Pages: 351 - 378 Abstract: Instagram becomes prominent social media that connect online communities to tourism destination although Covid-19 occurs. This study aims to explore the role of regram contents which are followed with #IndonesiaBucketList in Ministry of Tourism and Creative Economy of Indonesia Instagram official account, @indtravel. Data collected was the posts including photos, captions, comments, and likes, uploaded during the period of social restriction (PSBB) to emergency restriction (PPKM) for Java and Bali in third quarter of 2021. In particular, the present study examines customer engangement marketing model of @indtravel marketing practices in a time of crisis. Content analysis was employed in this qualitative descriptive study by identifying the regram contents posted with hashtag #IndonesiaBucketList. The results reveal that natural attraction category was the primary theme of the contents along with the most mentioned provinces, such as East Nusa Tenggara, Bali, Central Java, and East Java. It is also consistent that customer engagement cycle of @indtravel suggest customer engangement marketing practice is dealing with tourism crisis during Covid-19 pandemic. Keywords: Instagram, Social Media, Regram, Hashtag, Customer Engagement Marketing, Tourism Crisis. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p01
Authors:Mochammad Givary Ramadhan, M. Ruslianor Maika Pages: 379 - 400 Abstract: This study aims to determine the development map of research related to "Muslim Travel". This research was conducted by searching through the Scopus database. The researcher uses the keyword "Muslim Travel" to generate searches to be more specific with the categories Article title, Abstract, Keywords. In this study, the researcher used a quantitative descriptive method with bibliometric analysis. Based on the search results, the researchers obtained 649 scientific work search results which were then limited to using only two types of article documents and conference papers and then produced 416 documents which were then exported in BibTex format and processed using R-Packages and WebInterface Biblioshiny software, In this study featuring Thematic Maps, on Thematic Maps researchers found that the keyword that appeared most associated with Muslim travel was Human followed by Female. Keywords: Muslim Travel, Biblioshiny, Scopus. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p02
Authors:Sudarmi Sudarmi, Muh. Rusdi Pages: 401 - 421 Abstract: Sustainable Tourism Management has now become one of the main targets in environmental conservation. Including coastal tourism management through Ecotourism. The purpose of this study is to describe the evaluation of proper governance in optimizing the potential of Tete beach in Bone Regency of South Sulawesi to become a sustainable tourist destination. This study uses descriptive qualitative approach and uses observation, interviews, and documentation in collecting the data. The sampling technique used in this study was purposive sampling. The steps in analyzing the data are data processing, data analysis, and interpretation of results. The results show that the governance and the management of Tete Beach are not properly conceptualized. And so far, Tete beach management is still not optimal. These affect the local community income. Tete beach is commonly used as a military training are by TNI. Therefore it is necessary to have good planning in developing Tete beach to become a sustainable mainstay tourist destination. Eventually, good coordination is needed from the regional government, the TNI, the private sector, and the local community to increase the income of local community. Keywords: Optimization, Sustainable Coastal Management, Tete Beach. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p03
Authors:Luh Ade Syah Sugiarni, Putu Anom, Ida Bagus Ketut Surya Pages: 422 - 445 Abstract: Jegeg Bagus Klungkung (JBK) is a representative of the young generation in Klungkung Regency as a tourism ambassador with the aim of being an extension of the promotion of tourist destinations in Klungkung Regency. This study aims to describe the roles and constraints faced by JBK in promoting tourist destinations in Klungkung Regency during new normal period, as well as to formulate a strategic role for JBK in maximizing their role as tourism ambassadors. This study uses the promotion mix theory and strategic planning generated from the SWOT analysis. The relevant approach used in this research is a qualitative approach. Data were collected through observation, interview, documentation, and questionnaires. Primary data were obtained through interviews and filling out questionnaires by JBK and tourism stakeholders. Secondary data is obtained through documents, journals and articles. The study found that JBK has done their role as tourism ambassadors through its advertising and public relations on promotion mix. The obstacles experienced consist of external and internal constraints. The strategic role resulting from the SWOT analysis places JBK's position in that JBK should use an intensive strategic role in market penetration and market development, besides being able to diversify the products or services offered. Keywords: JBK, Tourism Promotion, New Normal. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p04
Authors:I Komang Deya Pradnyana, Agung Suryawan Wiranatha, I Gusti Ayu Oka Suryawardani Pages: 446 - 460 Abstract: This research was conducted to design a conservation-based tourism development strategy in Savana Propok Sembalun, Lombok, West Nusa Tenggara. In developing Savana Propok Sembalun as conservation-based tourism, a general strategy (grand strategy) and alternative strategies are needed to develop all the existing potential, and support its development into a conservation tourism attraction that can benefit all parties, especially for the local community, so it is necessary to conduct research on (Conservation-Based Tourism) Savana Development Strategy in Propok Sembalun, Lombok, West Nusa Tenggara. This study was designed using a qualitative approach with the EFAS, IFAS, and SWOT matrix analysis methods. The data in this study were obtained through direct field observations and in-depth interviews with related parties. The results of this study refer to the internal and external environmental conditions of Savana Propok Sembalun, each of which are in a averange condition. Thus, the right alternative strategy to be applied at the next stage of development is to hold and maintain without changing the direction of the strategy that has been used. This alternative strategy emphasizes more on (1) Tourism Development Strategy, (2) Conservation Tourism Planning Strategy, (3) Conservation-Based Tourism Development Strategy, (4) Environmental Quality Improvement Strategy, (5) Human Resource Development Strategy, and (6) Tourist Attraction Promotion Strategy. Keywords: Development Strategy, Tourism, Conservation. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p05
Authors:Naufal Hibatullah, I Wayan Suardana, I Nyoman Sudiarta Pages: 461 - 495 Abstract: Problems that arise in the Lembang Floating Market with the presence of new competitors for man made tourist destinations in the city of Bandung which have caused a decrease in tourist visits to Lembang Floating Market and also the inability of the Lembang Floating Market to provide a positive experience for tourists who come who are dissatisfied. Therefore, this study aims to 1) explain the influence of customer experience on tourist satisfaction at the Lembang Floating Market, 2) the influence of tourist satisfaction on their loyalty to the Lembang Floating Market, 3) the influence of customer experience on tourist loyalty at the Lembang Floating Market, 4) to explain the influence of customer experience on tourist loyalty through tourist satisfaction. The sample in this study was 100 respondents from domestic tourists. Determining respondents based on accidental sampling and the data analysis method used is a quantitative approach in the form of a structural equation model (SEM) with the SmartPLS version 3.0 analysis tool which is measured using a Likert scale. The results of this study indicate that a) customer experience has a positive and significant effect on tourist satisfaction, b) tourist satisfaction has a positive and significant effect on tourist loyalty, c) customer experience has a positive and significant effect on tourist loyalty at Floating Market Lembang Bandung, d) customers experience has a positive and significant effect on tourist loyalty through tourist satisfaction. Suggestions for the manager of the Lembang Floating Market is to maintain and improve the customer experience obtained by visiting tourists because this strategy will have a positive effect on tourist satisfaction and loyalty in the future. Keywords: Customer Experience, Tourist Satisfaction, Satisfaction, Tourist Loyalty. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p06
Authors:Indah Andesta Pages: 496 - 519 Abstract: Lembah Harau is a nature tourism park in Lima Puluh Kota Regency. Lembah Harau area has with strong potential to attract tourist both in natural attraction and man-made attraction. Concept of tourist area life cycle is used to analyze the position of Lembah Harau based on that concept and then to develop sustainable tourism in Lembah Harau. Sarosah Village is a man-made attraction in Lembah Harau. In which it has the role towards man-made and natural attraction in Lembah Harau area are needed to develop the area for sustainable tourism development. There is the strong relationship between Sarosah Village and Lembah Harau itself to bring the Lembah Harau area to rejuvenation level. Based on natural attraction, Lembah Harau area is consolidation to stagnation level. Although, the concept of Sarosah Village is difference with Lembah Harau area’s concept as a conservation area. But Sarosah Village gives the positive impact to develop Lembah Harau and Sarasah Village is following the sustainable development tourism concept. Keywords: Development, natural tourist attraction, man-made tourist attraction, tourist area life cycle. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p07
Authors:Mas Rangga Yuda, Wahyu Djoko Sulistiyo Pages: 520 - 544 Abstract: The Sumenep Regency Government since 2018 has planned to make Sumenep a tourism city. This is stated in the Sumenep Regency Government program called "Visit Sumenep 2018". As a region, tourism and culture play a major role in it, but the existing distribution of cultural tourism still has many shortcomings. This will certainly have an impact on the existence of historical cultural sites, visitor comfort and the economy of the community. The purpose of this study was to determine the strategic area of historical tourism in Sumenep Regency with 4A elements of culture (Attractions, Amenities, Accessibility and Ancilliary). The method used in this study is spatial analysis with consideration of 4A as a tourism supporter. The results of this study indicate that Sumenep Regency is a strategic area characterized by the interaction between 4A tourism and the distribution of historical and cultural tourism sites. Keywords: Spatial Analysis, Cultural History Tourism Site, Element 4A. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p08
Authors:Ingryt Grity Adipati, I Gde Pitana, Gde Indra Bhaskara Pages: 545 - 567 Abstract: Wilken Extreme Market is a unique and authentic traditional market in Tomohon City which sells all kinds of meats that are not normally consumed such as snake meat, forest rats, bats, cats, and dogs. This has become the center of attention for tourists to visit because the existence of this destination makes gastronomic tourism for the Minahasan people known as being the only extreme market in Indonesia that is the identity of tourism in North Sulawesi. This study uses a qualitative descriptive approach, data sources obtained through observation, interviews and documentation. The data analysis used in this study is the phenomenological method to understand what experiences are obtained and could see the final results in maintaining and developing uniqueness and authenticity, especially in trading extreme meat as a tourist attraction. The results of the study after obtaining the required data indicate the uniqueness and authenticity of the extreme market of Wilken Tomohon, that some of the meat for sale is hunted by the Minahasa community, and other types of meat are sent from different regions. called extreme markets and extreme foods. This market also has superior value for cultural, environmental and economic benefits that affect the uniqueness and authenticity of extreme markets, so that as a market traders it has its own meaning to be able to continue trading activities and focus more on market conditions, which are tourist attractions, as well as the government tourism department. , market managers, as well as travel agencies interpreting the uniqueness and authenticity of the market as local wisdom that contains elements of cultural tourism and gastronomic tourism in Extreme Markets as tourist attractions while maintaining the authenticity of the market so that it remains unique and authentic. The uniqueness and the authenticity of Wilken extreme market as a tourist attraction in Tomohon City, is expected to survive in a sustainable manner as a tourist attraction for the government and local communities. Keywords: Authenticity, cultural tourism, extreme market, gastronomic tourism, uniqueness. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p09
Authors:Nikki Lauda, Christiawan Christiawan, Nathalie Fransisca, Claresta Kangginata, Rianda Elvinawanty Pages: 568 - 583 Abstract: This study aims to determine the existence of an environmental identity relationship to sustainable tourism attitudes in communities living in Tuk-Tuk Village, Samosir, North Sumatra. The hypothesis in this study is that there is a positive relationship between environmental identity and sustainable tourism attitudes in the people who live in Tuk-Tuk Village, Samosir, North Sumatra. The research subjects used in this study were 301 residents of Tuk-Tuk Siadong Village, Simanindo, Samosir. The sampling technique used was purposive sampling method. This research uses quantitative methods, research data is collected using a scale. The assumption test used consists of a normality test anda linearity test. Data were analyzed using Pearson Product Moment correlation test with the help of SPSS 20 for Windows. The results of the data analysis show that there is a positive relationship between environmental identity and the attitude of sustainable tourism in the people who live in Tuk-Tuk Village, Samosir, North Sumatra. Keywords: Environmental Identity, Samosir, Sustainable Tourism. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p10
Authors:Anak Agung Dewi Swariwyanyani, Syamsul Alam Paturusi, Widiastuti Widiastuti Pages: 584 - 606 Abstract: Bali is known as one of the best tourist destination islands in the world. Catur Village is one of the Balinese village which is designated as a Tourism Village by the Bangli Regency Government. Along with the government's efforts to promote tourism development, the Covid-19 Pandemic suddenly occurred. The tourism development program is not implementing as planned. This research will be carried out with a qualitative approach and SWOT-Interpretive analysis. The period before the Covid-19 pandemic was marked by the most visited natural attractions are citrus and coffee plantations, and also the acculturation of Balinese and Chinese cultures. The changing conditions of tourism activities during the Covid-19 pandemic in the Catur Tourism Village can be seen from the change in behavior in dealing with the New Normal Life. The life adaptation in the form of implementing the Health Protocol in a good and disciplined manner. The innovation and collaboration are conducted to produce herbal products. In the Pandemic of Covid-19, the Management Strategy in the Development of the Catur Tourism Village was carried out on the main platform "Innovation, Adaptation and Collaboration". Tourism segmentation in the future will be more to personalize, customize, localize, and smaller in size. Keywords: Development Strategy, Tourism Village, Covid-19 Pandemic, Catur Village. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p11
Authors:Nelsye Lumanauw Pages: 607 - 624 Abstract: Grembengan area is a potential destination for educational tourism. Lack of awareness, understanding and knowledge of community about tourist villages have given an impact on level of community awareness. Stakeholder of the area is prefer to focus on how to bring tourists rather than solving the problems. The purpose of this research is to identify potential of Grembengan with the concept of Attraction, Accessibility, Amenity, Package, Activities, Ancillary in Bongan Village and what obstacles are faced in developing the area to become educational tourism. Qualitative research method through Focus Group Discussion. The conclusion of this study is that Grembengan has potential to become educational tourism, by fulfilling the identification of tourism components 6A. Two major problems are lack of community involvement and waste management. Community involvement is needed in the form of community empowerment as a solution to problems, as well as to maximize efforts to develop educational tourism destination. Keywords: Tourism Destinations, Educational Tourism, Tourism Village, Tourism Components. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p12
Authors:Ni Putu Tiya Paristha, I Nyoman Sukma Arida, Gde Indra Bhaskara Pages: 625 - 648 Abstract: Tourism development will be optimal when the potential of an area can be managed properly by stakeholders, by maximizing coordination and integrating their roles and functions to manage their resources. The problems faced by Kerta Tourism Village indicate the weaknesses in its development, therefore efforts are required to improve potential management. One of them is by increasing the contributions through collaboration between stakeholders. This study aims to analyze the role of stakeholders and to formulate a collaborative model in the development of Kerta Tourism Village. The method utilized in this study is a qualitative method with data collection techniques through document analysis, observation, and in-depth interviews with stakeholders that involved in Kerta Village development. The results of this study showed the stakeholders have played their role, yet the involvement of businesses and the media are still relatively low. The collaborative model is formulated by placing the community as the core of development and supported by academics, government, business, and the media as the supporting actors. Keywords: Collaborative Model, Stakeholder, Tourism Village. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p13
Authors:Ni Wayan Ria Agustini, I Nyoman Sudiarta, I Wayan Suardana Pages: 649 – - 649 – Abstract: Social media has become the preferred method for exchanging information. The biggest social media users are millennials, who are tech-savvy. The rise of social media users can certainly influence the decision of tourists in visiting a destination. Tourists' interest in visiting again is considered as a result of satisfaction. Satisfaction can provide several benefits, one of which is to provide a good basis for repurchase or re-visit intention. The purpose of this study is to (1) analyze the influence of social media on satisfaction; (2) analyze the influence of social media on revisit intention; (3) analyze the effect of satisfaction on revisit intention; and (4) and analyze the influence of social media on revisit intention through satisfaction. This research was conducted by distributing online questionnaire using google form to 100 National Tourists as respondents. Sampling is executed the use of purposive sampling. Furthermore, the data will be analyzed using descriptive statistical analysis and using SmartPLS SEM (Structural Equation Modelling). The results showed that social media has a significantly influence National Tourist satisfaction, social media has a significantly influence National Tourist revisit intention to Bali, satisfaction has a significant influence on the revisit intention. On the indirect effect the results that indirectly social media has a significantly influence on the revisit intention thru satisfaction. Keywords: Sociallmedia, Satisfaction, Revisit Intention, Millennials. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p14
Authors:I Made Gede Darma Susila, I Wayan Suardana, I Nyoman Sudiarta Pages: 670 – - 670 – Abstract: Ulun Danu Beratan is one of the mascots of the global image of Bali tourism. This can be influenced by the quality of the attraction that makes tourists feel satisfied with their visit and want to visit again. The purpose of this study is to determine the relationship between quality and image on tourist satisfaction and loyalty to tourist attractions directly or indirectly. This study uses a quantitative approach by taking a sample of 100 domestic tourists with an accidental sampling technique. Then the data was analyzed using the SmartPLS version 3.0 software. The results of this study indicate that (1) quality does not affect the loyalty of Nusantara tourists while the image of attractiveness has a significant influence; (2) quality and image affect loyalty; (3) satisfaction affects loyalty; 4) satisfaction partially mediates quality and loyalty; (5) and satisfaction partially mediates image and loyalty of domestic tourists who visit the Ulun Danu Beratan Tourist Attraction. Keywords: Tourist attraction quality, image, satisfaction, loyalty, domestic tourists. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p15
Authors:I Putu David Adi Saputra, Made Antara, I Nyoman Sudiarta Pages: 693 – - 693 – Abstract: Tourism and hospitality is one of the largest service industries in the world that has an influence on global economic growth. Various factors can influence a person to travel There is a phenomenon that shows the increasing number of tourist visits abroad. This indicates that the need to travel by Indonesian tourists is getting higher. Indonesian tourists who travel both home and abroad consist of various ages and occupations. The purpose of this study was to analyze the pull and push factors that influence the decision of Bali tourism students to travel abroad. This study uses survey research methods with a total of 130 respondents. Researchers used factor analysis techniques and were processed using the IBM SPSS V.26 for Windows program. The results of the analysis of the results included that the motivation that became the push factors of Bali tourism students traveling abroad was to want to show prestige or lifestyle, while the motivation that became the pull factors of Bali tourism students traveling abroad was because the location, products, and services in the tourist destination area that can be accessed easily. Keywords: Push Factors, Pull Factors, Travel Decisions. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p16
Authors:Mushthofa Kamal, Vigo Dewangga Pages: 708 – - 708 – Abstract: The aim of this research is to identify opportunities and challenges for a tourist pedicab in supporting Jember Regency tourism. The method used in this research is descriptive with qualitative data. The data collection technique used snowball sampling and accidental sampling. The results of this study indicate that the existence of a tourist pedicab has opportunity to support the tourism in Jember Regency, such as: 1) as a mode of transportation. 2) as a tour guide. 3) as a middleman to various restaurants. 4) as a middleman to various inns. 5) as a middleman to various souvenir places. 6) as a middleman to a tourist attraction. But on the other hand, the tourist pedicab also has several challenges, such as: 1) uneven road conditions. 2) a one-way street. 3) the existence of online-based transportation. 4) there is no famous tourist attraction in urban areas. 5) not yet skilled tourist pedicab drivers in serving tourists. Collaboration with various partners is needed to support tourism in Jember Regency through a tourist pedicab. Keywords: Tourism, Tourist Pedicab, Urban Tourism. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p17
Authors:Ida Ayu Laksmita Sari, I Nyoman Darma Putra, Ni Luh Ramaswati Purnawan, I Wayan Suardiana Pages: 721 - 740 Abstract: Stories about tourist attractions can add dimensions to the quality of the attraction and the tourist experience. This article analyzes the benefits of folklore in improving the quality of tourist attractions in Sidetapa Tourism Village, Banjar District, Buleleng Regency. The village, which is classified as an ancient Balinese village, has begun to develop itself as a tourist village and has a tourist attraction related to the village’s folklore. This qualitative research begins with identifying folklore and selecting those related to tourist attractions in Sidetapa Village. By using the storynomics approach, the selected stories are then arranged in two forms, namely the complete form and the concise form. This story is prepared for tourism-awareness groups that can be used as material in guiding tours. This article contributes to showing the reciprocal benefits of folklore and tourist attraction, in terms of the role of folklore to increase the dimensions of the quality of tourist attraction and the benefits of tourism activities in preserving folklore by introducing them to the public and tourists. Keywords: folklore, storynomics, Sidetapa Tourism Village, tourist attraction, tourist experience PubDate: 2022-01-13 DOI: 10.24843/JUMPA.2022.v08.i02.p18
Authors:Nararya Narottama, Natasha Erinda Putri Moniaga Pages: 741 – - 741 – Abstract: Pesatnya pertumbuhan destinasi wisata kuliner di kota Denpasar, memberikan banyak alternatif pilihan bagi para calon konsumen. Di sisi lain, hal ini membuat tingkat persaingan usaha kuliner menjadi semakin ketat dan berbagai upaya dilakukan oleh para pengusaha kuliner untuk merebut hati konsumen mereka. Salah satu strategi yang dilakukan adalah pemasaran melalui media sosial atau social media marketing (SMM). Penelitian ini bertujuan untuk menganalisa pengaruh SMM terhadap keputusan pembelian konsumen pada destinasi wisata kuliner Kota Denpasar, menggunakan jenis penelitian explanatory yang berbasis pada pendekatan metode campuran (mix method) kuantitatif dan kualitatif, menggunakan lima variabel independen, yakni Content Creation (X1), Content Sharing (X2), Connecting (X3), Community Building (X4), dan sebuah variabel dependen, yakni Keputusan Pembelian (Y). Penelitian ini menggunakan teknik mix method, metode pengumpulan data melalui survei dan penyebaran kuisioner online pada destinasi wisata kuliner populer di kota Denpasar sebagai lokus utama, mewakili populasi di empat kecamatan, yakni Denpasar Utara, Denpasar Timur, Denpasar Selatan dan Denpasar Barat pada periode satu tahun penelitian, serta dilengkapi dengan observasi dan wawancara mendalam kepada informan kunci. Teknik analisis data menggunakan analisis regresi logistik, kemudian analisis deskriptif digunakan untuk menjelaskan makna-makna yang terkandung di dalamnya. Penelitian ini bermanfaat untuk membantu para pengusaha wisata kuliner, pemangku kepentingan, praktisi dan akademisi pariwisata dalam mengungkap pengaruh SMM terhadap keputusan pembelian konsumen, dan bermuara pada penyusunan strategi pemasaran yang tepat untuk memenangkan persaingan. Keywords: wisata kuliner, social media marketing, keputusan pembelian. PubDate: 2022-01-10 DOI: 10.24843/JUMPA.2022.v08.i02.p19
Authors:Olivia Barcelona Nasution, Isnanda Zainur Rohman Pages: 774 – - 774 – Abstract: Word of mouth evolved by the development of the internet. Besides offline word of mouth, online word of mouth, especially social media, is also on the rise. This study aims to examine the effect of online and offline word of mouth on the perceived destination image and the effect of the perceived image on the decision to visit a tourist destination. The number of respondents in this study were 148 people who were selected by purposive sampling technique. Hypothesis testing in this study uses multiple and simple linear regression using IBM SPSS 22 software. The results of this study are online and offline word of mouth have a positive effect on the perceived destination image and the perceived image also has a positive effect on tourists' decisions to visit tourist destinations. Keywords: eWOM, WOM, perceived destination image, visit decision, tourist destination. PubDate: 2022-01-26 DOI: 10.24843/JUMPA.2022.v08.i02.p20
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