Abstract: Publication year: 2020Source: American Journal of Tourism Management, Volume 9, Number 1Folorunso C. O., Ayeni Dorcas A., Ayeni T. O.Shopping malls are said to be the most important contemporary social activity that are privately owned. Shopping centers are probably the most successful, highly specialized commercial land use and retail business concept of the 20th century. These are groups of architecturally unified commercial establishments built on a site that is planned, developed, owned and managed as corporate entities in different locations differing in sizes and types of shops to the trade that it serves. This paper aims at determining the impact or influence the inclusion of tourism oriented architectural features have on the patronage of shopping malls in Nigeria. The study adopted a multi-level quantitative method of data gathering to obtain necessary information for the study. Two categories of respondents that are classified as categories A and B were contacted. Category A consists of 208 universal shoppers that were selected at random around the shopping centers while category B consists of 100 store owners, managers, attendants and other workers in the malls. Descriptive statistical was used to process the results. Findings show that the inclusion of tourism oriented architectural feature will promote patronage and enhance sales. It also indicates that other facilities such as eatery, cinemas and sporting facilities promote social interaction, elongate the length of time spent in the mall and consequently affect sales.
Abstract: Publication year: 2020Source: American Journal of Tourism Management, Volume 9, Number 1Zeaid Mohammad MasfarThe hospitality industry in Saudi Arabia faces the problem of high employee turnover. This study investigated factors that contribute to the high rate of employee turnover, that is, job-related factors, organizational factors, and individual factors. The study adopted primary research methods and collected data via questionnaires. A total of 140 respondents from the Kingdom of Saudi Arabia’s hospitality industry participated in the research. Results indicated that combinations of the aforementioned factors are responsible for the high rate of employee turnover. Also apparent is the young age of the employees who seem to leave the industry before they reach the age of 30. The results also indicated the need for further research, especially comparative studies to add information to existing literature on the subject.
Abstract: Publication year: 2019Source: American Journal of Tourism Management, Volume 8, Number 1Folusade C. Arowosafe, Kuuder Conrad-J. Wuleka, Entsua-Mensah M. Rose EmmaFringe communities in protected areas (national parks) are thought to benefit immensely from ecotourism development emanating from such facilities. This study sought to assess the perceived benefits of ecotourism development in nearby communities to two West African national parks namely: Kainji Lake National Park (KLNP) in Nigeria and Mole National Park (MNP) in Ghana. Stratified random sampling was used in selecting 10 households each in both countries. A total of 582 respondents were contacted through semi-structured questionnaires while key informant interviews including focus group discussions were used to obtain data on the direct, indirect and service benefits. Data analysed suggests that at KLNP, the provision of boreholes (45.7%) was the most cited direct benefit whereas 58.8% of respondents to communities adjacent MNP cited provision of health services. The indirect benefits revealed at KLNP were that residents had the opportunity to provide transport services to tourists, while at MNP, residents had an opportunity to display culture at a fee and sell arts and craft to visiting tourists. Service benefits unveiled in the study relate more of employment generation through ecotourism in both parks. A “needs assessment” survey of “flanking” communities is recommended as an appropriate measure to bridging the gap between what benefits the residents need and why such benefits should give the needed impetus to support conservation efforts in both parks.
Abstract: Publication year: 2019Source: American Journal of Tourism Management, Volume 8, Number 1Ming Kwan, Anthony Kong, Terry LamUsing the daily properties management in Park Island, Hong Kong, as a case study, the purpose is to focus on the importance of strengthening affective competencies in service quality management. Design/Methodology/Approach - This paper used the daily operation and management in Park Island, Hong Kong, as a case study to illustrate the exceptional service quality provided in Park Island. The deep thoughts and feelings from customers were quoted and analyzed. Authors conducted twenty in-depth semi-structured interviews. Findings - The inspiring real-life experiences from respondents who have been living in Park Island were quoted. It has been reflecting the value of “PARK ISLAND" and demonstrating the significance of affective competencies in exceptional service quality management. Practical implications – Based on the insights gained from interviewees, strengthening affective competencies are necessary in order to provide exceptional services to exceed customers’ expectations and to enhance the reputation of the management companies. Originality/value - This paper urges for the significance of strengthening affective competencies in service quality management. The aim of such an episode is to arouse all the kinds of management companies to strive the best to provide affective and effective quality services management.
Abstract: Publication year: 2018Source: American Journal of Tourism Management, Volume 7, Number 1 Fatkhurahman, Bambang Suroto, HadiyatiDevelopment human resources from entrepreneurship side become important issue, that needs the competitiveness. Competitiveness of young educated entrepreneurs in particular the local community becomes a priority that needs to be empowered, especially in connection with the development of tourist city. Given the competition and also the local community became the base of economic growth and also the main foundation of the economy and social capital of local communities. Through the research with descriptive approach, that do from survey to malay youth spread in Pekanbaru City taken from youth of undergraduate education from local government owned university as much as 69 people taken randomly using online questionnaire and data analyzed by descriptive the result of research sgows that competitiveness of young entrepreneur of local graduate in the development human resourch also see a chance in Pekanbaru city as shooping city shows it is low, especially, relationship with knowledge and skill. So, through enpowering skill and knowledge work together in development competitiveness human resources.
Abstract: Publication year: 2018Source: American Journal of Tourism Management, Volume 7, Number 1Mir Alam, Ye MingqueThe aim of this study is to examine the impact of terrorism, on both the inflow of foreign direct investment (FDI) and on inbound tourism in Pakistan (TA - International tourism arrivals). The study is an attempt to estimate the short-run and long-run relationship between terrorism and FDI, as well as terrorism and inbound tourism by applying ARDL techniques for the period of 1995 to 2016. The ARDL bound test justifies the co-integration between terrorism, FDI and tourism. Moreover, the estimated results clearly indicate the negative short-run and long run impact of terrorism on FDI and terrorism on tourism. Furthermore, our findings also concur that terrorism has a huge impact on FDI as compared to tourism. Finally, the estimates confirm a unidirectional causality from terrorism to FDI and from terrorism to tourism.
Abstract: Publication year: 2018Source: American Journal of Tourism Management, Volume 7, Number 1Joseph Si-Shyun LinBecause of the popularity of tourism worldwide, each tourist destination has received more and more international tourists. The increasing tourism activities may result in the change of the environment and ecosystem of the destinations. The environmental destruction caused by the tourists has received attention from all sectors of the community. Studies have shown that destination image is one of the key factors attracting tourists and affecting their behaviors during their trips. The cross-cultural interaction between international tourists and locals, with the increasing amount of international travelers, is also intensified and receiving academic attention. Nevertheless, no research has studied the influence of the cross-cultural interaction in hospitality in the hospitality sectors in tourist’s Environmentally responsible behavior. The purpose of this study was to investigate the relationship among the international tourists’ destination images, perceived value and environmentally responsible behavior in Macau. The role of intercultural service encounter during tourists’ visit in the city related to their destination image and perceived value were also examined. Results showed that international tourists’ image of destination were significantly related to their perceived values, as the perceived values was found to play as a mediator between their image of the city and their environmentally responsible behavior. The results also revealed that the international tourists’ experience of service encounters had moderating effect between their destination image and perceived value of the trip. While at the same level of destination image, the tourists who had good experience during their encounters with local service sectors had better perceived value of their trip. Besides, when the international tourists who had higher perception of service encounters, the increase of the tourists’ image of destination could much better enhanced their environmentally responsible behavior, as compared with the ones with lower perception of service encounters. Managerial implications to the local service sectors and authorities are also suggested.
Abstract: Publication year: 2017Source: American Journal of Tourism Management, Volume 6, Number 1Sharmin Sultana, Tasnim Islam, M. Jamir UddinTourism is not only one of the pragmatic sectors of exploring new sights and unknown pleasures rather it plays ample roles in socio-cultural and economic developments too. Religious tourism is hence involved in exploring sights and spreading religious phenomenon along with religious journey, pilgrimage and other purposive perspectives. Islam is the largest monotheistic religion of the world. People specially the Muslims are involved in diverse religious tourism. Tabligh Jamat is one of the devoted religious tourist groups who pay their visits mosque to mosque from central to spatal areas both in home and abroad. The study endeavored to narrate the nexus between the religious tourism of Tabligh Jamat and their core objectives of proliferating the monotheistic spirit among the Muslims. To meet the research gap the study basically followed focused group discussions and content analysis to fulfill the empirical methods of the research. After participation and observation of the activities of Tabligh Jamat, the findings of the research finally proceeded towards a dispassionate discussion to analyze the monotheistic spirits of Tabligh Jamat through religious tourism. However, there are also some limitations and scopes for further academic undertaking.
Abstract: Publication year: 2017Source: American Journal of Tourism Management, Volume 6, Number 1Ninan O. Deborah, Iyanda A. Rhoda, Osoba A. WilliamsSpeech is a natural and simplest way of communication amongst people. Speech synthesis is a process of automatic generation of speech for conveying information to a user in a preferred accent, language, and voice. This work develops a speech synthesis system for easy communication in Yoruba Language for tourists and implemented on android application. Text data were gathered from on-site interaction with the native speakers in four common domains and recording of the Yoruba phone-set was done using Praat software. The system was tested for naturalness and clarity among other metrics. The result shows 88.5% for clarity and 80% for naturalness. This system provides effective and efficient communication between locals and tourists in Yoruba Language and a platform to learn simple Yoruba sentences.
Abstract: Publication year: 2017Source: American Journal of Tourism Management, Volume 6, Number 1Seyedeh Fatemeh MazidiCoastal tourism in Iran is attractive for internal markets at the recent decades with development of personal and public vehicles structures; it has been prospered a lot. Although, this kind of tourism has been ignored by related authorities and they don’t already any kind of services at the coasts but people have paid attention to it a lot. More than 2700 kilometers of northern and southern coasts of Iran, numerous islands particularly the Persian gulf and Qeshm, all of them have a lot of talent at marine and coastal tourism development. It seems that this kind of big capital national capital can be used better for diversifying of currency national revenues, withdrawal of single- product economy, strengthening of community spirit which should be studied. At present study, we have studied Coastal tourism development management.
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