JournalTOCs

Tourism and Hospitality Research
Journal Prestige (SJR): 0.527

Citation Impact (citeScore): 1
Number of Followers: 7

Hybrid journal (It can contain Open Access articles)
ISSN (Print) 1467-3584 - ISSN (Online) 1742-9692
Published by Sage Publications

[1174 journals]

An attempt to clarify what deserves to remain dark: A long look back
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  Authors: Jorge Tarifa-Fernández, Eva Carmona-Moreno, Raquel Sánchez-Fernández
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This paper aims at developing a bibliometric analysis of previous studies focused on dark tourism and thanatourism in order to map the structure and development of scientific production in this field. Moreover, this paper intends to identify which are the main research topics that require further investigation, contributing to shape a future research agenda. This research follows a mixed-method based on both qualitative and quantitative analyses, which is also supported by a systematic review process. The results show a particular growth in the interest in dark tourism since 2008. It has moved from a neglected research area to a relevant topic in the tourism literature. Besides, a lack of consensus can be observed on different aspects such as definition, scope, or motivation nature, essentially, due to its multidisciplinary nature. This has favoured a relatively disperse body of literature. This research contributes to bringing clarity to the field of dark tourism and thanatourism by providing an overview of its evolution and current status. Moreover, this study provides a comprehensive and organized summary of the diverse approaches, perspectives, and research trends. In doing so, this research enriches the lively debate on dark tourism, offering a greater understanding of what death, and related concepts, mean and imply to the present and future of tourism.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-06-22T12:30:07Z
  DOI: 10.1177/14673584221110358
Sustainability paralysis in travel consumption: A Reddit study
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  Authors: Mucha Mkono, Karen Hughes
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Sustainability remains at the centre of debates around the impacts of travel and tourism. This study uses Reddit travel forums to understand the complexities of negotiating the meaning and practice of sustainability in travel contexts. Specifically, we focus on the emergence of “sustainability paralysis”, a form of “analysis paralysis” where travel consumers struggle to (i) articulate what sustainability means, or (ii) to find a (perfect) solution to the various sustainability crises associated with travel (e.g. overtourism and climate change), or (iii) to fashion a compromise they can rationalise and live with. The analysis reveals that sustainability paralysis can lead to tourists feeling overwhelmed, accepting defeat, “tuning out”, and in some cases, resorting to conspiracy theories about who is responsible. Our findings have important implications for how we frame and communicate the sustainability agenda, and suggest that misinformation and over-information may be crippling our effectiveness to face the wicked problem of climate change and other environmental challenges where travel consumption is implicated.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-06-22T04:38:41Z
  DOI: 10.1177/14673584221110370
A systematic and critical review of restaurants’ business performance:
Future directions for theory and practice
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  Authors: Zakaria Elkhwesky, José-Alberto Castañeda-García, Abuelhassan Elshazly Abuelhassan, Ashraf Tag-Eldeen
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  In contrast to prior reviews, this study provides a review of research contexts, research designs, and theories used in restaurants’ business performance research. It also identifies measures and antecedents of restaurants’ business performance. Additionally, this systematic review highlights gaps for future research on restaurants’ business performance. A total of 148 articles were obtained from the Web of Science (WoS) database (1997 till February 2021) and then 33 articles were identified as eligible for the final analysis. Based on reviewing findings, this article proposes some intriguing research questions and contributes actionable results for practice. This research ends with a framework that draws the findings concurrently to apprise future theoretical and empirical advances in the area.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-06-01T01:54:49Z
  DOI: 10.1177/14673584221104983
Advancing a framework for social impact assessment of tourism research
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  Authors: Alba Viana-Lora, Marta G Nel-lo-Andreu, Salvador Anton-Clavé
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This article aims to advance the methodology for assessing the social impact of tourism research. An evaluation framework was designed to measure social impact in three stages—ex-ante, in-itinere and ex-post—and the ex-post evaluation was applied to a tourism research project, the POLITUR project, to test its validity. The collected information originated from interviews and documentary material. The analysis was structured according to six main areas—communication and promotion, policies and regulation, economic benefit, new technological resources, environment and social improvements—and four dimensions—temporal, applied, geographical and sustainability. The results are followed by a discussion of the domains and dimensions of the social impact assessment of tourism research. The need for further improvement in methods for measuring the social impact of tourism research and the importance of research that generates social impact are highlighted.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-24T02:55:33Z
  DOI: 10.1177/14673584221105007
Balaton Lake (virtual) projected and perceived destination image amid
Covid-19 pandemic
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  Authors: Darko Dimitrovski, Judit Sulyok, Zsofia Papp
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  In days gone by, Balaton Lake predominately attracted domestic tourists, without focusing on the countries which neighbour Hungary and their respective markets. However, as a consequence of the Covid-19 pandemic, domestic and regional tourism flows have been stimulated, as travel restrictions resulted in a tendency towards travel to local and neighbouring destinations. In line with these trends, the research investigates the congruence of both Balaton Lake’s projected and perceived (virtual) destination image in the era of Covid-19, with Serbia being considered as a neighbouring and emitting market. The study deployed a sequential exploratory mixed-method approach (qualitative and then quantitative). The study contributes to the existing knowledge by addressing the gap between the visual and textual content of a projected (virtual) destination image and by acknowledging non-visitor perception of destination image in the context of pronounced regional international travel.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-23T04:36:23Z
  DOI: 10.1177/14673584221103365
Negative health impact of tourists through pandemic: hospitality sector
perspective
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  Authors: Seyedeh Fatemeh Ghasempour Ganji, Lester W Johnson, Ali Kazemi
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Although the impact of tourism development on residents has received a lot of attention in the literature, the health impact of tourism has not been sufficiently addressed. Due to outbreaks of COVID-19, the importance of recognition of the negative health impact of tourism is relevant. Thus, the present study aims to identify the health impact of tourism through COVID-19 outbreaks considering residents’ perspectives. In the current research, we gathered data from semi-structured interviews conducted from 10th August to 30 August 2020 to investigate community perception regarding the negative health impact of tourism through the COVID-19 era. We conducted 30 interviews with some Iranian residents. Data is analyzed by thematic analysis via MAXQDA software. Residents perceived negative health impacts through COVID-19 outbreaks as containing three subthemes including general negative impacts, direct negative impacts, and indirect negative impacts. The results also show that residents use two coping strategies to face these negative health impacts, namely negative coping strategies and positive coping strategies. Perceived negative health impacts, and residents’ coping strategies are two major themes regarding Iranian residents’ perception toward tourism negative health impacts through COVID-19 outbreaks.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-21T09:16:32Z
  DOI: 10.1177/14673584221103369
Linking livelihood and biodiversity conservation in protected areas:
Community based tourism development perspective from developing country
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  Authors: Henok Bekele Gidebo
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Balancing biodiversity conservation and community livelihoods is a major challenge for sustainable management of protected areas (PAs) in developing countries. Researchers and practitioners are looking at ways to resolve this challenge by connecting the livelihoods of people living near protected areas with conservation efforts. This study aims to assess community-based tourism development as a tool to link local livelihoods and biodiversity conservation in protected areas in developing county context. The study employs a mixed research approach with a descriptive research design. Structured questionnaires, focus group discussions and key informant interviews are used to collect data from local communities residing inside and adjacent areas of Nech Sar National Park in Ethiopia. The results reveal that the local communities around the national park are exposed to various shocks and vulnerability contexts such as poverty, food insecurity, and resource use conflict. Consumptive resource usage, recurring fire catastrophes, agricultural encroachment, and illegal fishing are all threatening the park’s biodiversity conservation efforts. Despite the impact of tourism on their livelihoods is marginal, local grassroots have a positive attitude towards the development of community-based tourism. Community-based tourism development which provides alternative livelihood options to local grassroots around protected areas can play significant role in the conservation of biodiversity and alleviating poverty.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-21T07:25:55Z
  DOI: 10.1177/14673584221102699
Homestay businesses’ strategies for adapting to and recovering from the
COVID-19 pandemic: A study in Vietnam
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  Authors: Tin Doan, Richard Aquino, Hongxia Qi
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Adaptation and recovery are essential for businesses to survive crises and disasters. Drawing on the concepts of business resilience and hospitality service delivery practices, this study explored strategies employed by owners of Vietnamese homestay businesses for adapting to and recovering from the COVID-19 pandemic. Semi-structured interviews with 17 purposefully selected homestay owners were conducted during the pandemic. The thematic analysis of the data revealed three major strategies: adapting operational protocols, modifying products and service offerings, and reinstating the authenticity of the homestay experience. A conceptual model illustrating the transformations in homestay businesses was developed from the findings. As the study particularly revealed that the selected Vietnamese homestay businesses showed a strong capacity for adaptation, we discuss several factors influencing the implementation of adaptation and recovery strategies. This study contributes to the understanding of how micro, small, and medium-sized enterprises can adapt to external shocks and new externalities, and provides practical implications for homestay owners and stakeholders in relation to their post-pandemic business recovery.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-19T01:07:05Z
  DOI: 10.1177/14673584221103185
Do strategy and content matter' Restaurant firms’ corporate social
responsibility communication on Twitter: A social network theory
perspective
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  Authors: Kyong Sik Sung, Chen-Wei (Willie) Tao, Lisa Slevitch
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Social media allows restaurants practitioners to distribute corporate social responsibility (CSR)-related information to interested individuals. However, it is unclear which types of CSR activities or communication strategies are more effective in terms of influencing consumers’ behavioral and emotional responses, especially in the restaurant industry. To shorten this research gap, the current study collected 136 CSR-related posts alongside 3408 stakeholders’ replies from the U.S. green restaurants’ Twitter accounts. Content analysis, ANOVA, and sentiment analysis using R studio were conducted for data evaluation. It was found that CSR activities related to the local community and society were as important as the activities related to the environment. Moreover, the engagement CSR communication strategy had a stronger influence on customers’ behavioral responses, generating more positive sentiments than broadcasting or reactive strategies on Twitter. The research findings may help restaurant practitioners communicate CSR-related information more effectively on social media.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-18T08:33:45Z
  DOI: 10.1177/14673584221103177
Package cycle tourists′ relationship to time and pace
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  Authors: Xavier Matteucci, Tina R Tiller
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  For its slow mobility, cycle tourism has been linked to slow travel. Yet, few tourism scholars have studied the meaning of the pace at which cycle tourists move. This study seeks to shed some light on cycle tourists' relationship to time and pace. For that purpose, mobile ethnography through participant observation and interviews was employed to explore how western tourists experience a package cycling holiday in Vietnam. The cyclists' notion of subjective pace was found to be unconnected from actual velocity or form of travel. Some of the tourists sought speed and closely monitored time as ways to achieve their cycling performance goals. None of the cyclists expressed concerns with the high carbon footprint of their air travel to Vietnam. Furthermore, contrary to the slow travel literature, the cycle tourists did not prioritise social encounters. The findings of this study, therefore, question whether package cycle tourists can be considered to be slow travellers. We thus suggest that the experience of pace as controlled by the traveller her or himself is central to being a slow traveller.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-16T12:39:16Z
  DOI: 10.1177/14673584221102701
Tour guides′ perspectives on agrotourism development in the Mekong
Delta, Vietnam
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  Authors: Tuyen D Quang, Hoang V Nguyen, Thanh V Vo, Minh H Nguyen
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The discussion on agrotourism development has focused on the perspectives of several tourism stakeholders, however, limited research has explored the viewpoints of tour guides operating in this area. This research investigated tour guides’ perspectives on agrotourism development in the Mekong Delta, Vietnam, to explore why agrotourism in this region remains an underexploited potential. We conducted interviews from October 2020 to July 2021 with 30 tour guides who have had opportunities and authentic experiences of tourism development based on their rich travel experiences in the region. This qualitative research showed that the Mekong Delta has a great potential for agrotourism development in Vietnam; however, many challenges prevent the same. Farmers face difficulties in creating attractive tourism products and activities, as they lack the capacity to broadly advertise. Agrotourism products are also similar in many tourist destinations in the region. Furthermore, regional coordination and partnership among stakeholders are lacking in agrotourism. A consistent tourism policy should be implemented among provinces to develop tourism more effectively. These findings inform rural development policymakers and expand the agrotourism literature by elucidating tour guides’ perspectives, which have received scant attention.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-10T12:38:01Z
  DOI: 10.1177/14673584221089733
Community-based tourism in East Asia: A bibliometric research note
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  Authors: Aaron Tham, Shirley Wei Lee Chin
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Community-based tourism (CBT) is part of East Asia’s tourism landscape as local communities seek to diversify their livelihoods towards tourism. However, little is known about the evolution of research surrounding CBT in the region. Through undertaking a bibliometric analysis of 401 Scopus-indexed articles, this research found that CBT practices have increasingly questioned the legitimacy and authenticity of its value to local communities. Findings also illustrated most studies centred on China, and co-authorship networks mostly occurring between research supervisors and their students. Theoretical and practical insights to advance CBT research in East Asia are proposed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-08T08:10:58Z
  DOI: 10.1177/14673584221100719
Unveiling the antecedents of senior citizens′ behavioural intentions to
travel: A mixed-method approach
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  Authors: Vandita Hajra, Arun Aggarwal
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The purpose of this study is to develop and validate a multi-dimensional scale on factors affecting senior citizens’ behavioural intentions to travel in terms of approach and avoidance. The study is longitudinal in nature and has used a mixed-method approach (qualitative and quantitative) to collect and confirm a series of indicators concerning the different constructs. Under study 1, a pool of items was generated by conducting industry expert survey and reviewing the existing literature. Afterwards, Exploratory Factor Analysis (EFA) was performed for extracting the distinct factors. Under study 2, Confirmatory Factor Analysis (CFA) was performed to validate the proposed scale. The results of EFA and CFA revealed six dimensions of push factors, three dimensions of pull factors, two dimensions of perceived travel risks, three dimensions of perceived travel constraints and two dimensions of behavioural intentions of senior citizen tourists. Under pull factors, two additional dimensions were found, namely, familiarity and friendliness quotient of a destination as well as health safety and security quotient of a destination and under perceived travel constraints, outbreak of COVID-19 has been identified as a novel structural constraint. Since there is very limited research on senior citizens’ behavioural intentions to travel, the current study adds to the body of knowledge by identifying the additional factors that affect the same. Further, the study develops and validates the items through qualitative and quantitative analysis.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-07T01:23:06Z
  DOI: 10.1177/14673584221085459
Tourism research and tackling vandalism: Shifting the approach
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  Authors: Abhishek Bhati
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This paper examines both positivist and constructivist approaches to vandalism prevention in tourism. It proposes a framework, consistent with the constructivist paradigm, for reducing tourism-linked vandalism. The Prevention-Restoration-Education-Participation framework suggests designing and applying interventions that can be enabled through coordinated and integrated multi-stakeholder efforts. The paper helps uncover and expand knowledge about the participation of the local community and other stakeholders in vandalism management. In addition, exploring tourism-linked vandalism control through these constructivist approaches suggests that the community and visitors can drive the damage control process. The synergistic effects of coordinated intervention are crucial to address the complex problems inherent in vandalism.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-06T01:43:06Z
  DOI: 10.1177/14673584221100707
Light at the end of a very dark tunnel: An examination of the survival and
recovery strategies of Iranian tourist accommodation businesses during the
Covid-19 pandemic
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  Authors: Toktam Salari, William H Murphy
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The COVID-19 pandemic enters year three, with no end in sight. Among hoteliers, small family run businesses have been among the hardest hit. We interview owners of small Iranian Eco-tourism lodges (Ecolodges). Using MAXQDA 2020 software, thematic analysis revealed 10 main themes, condensed into five discussion topics. Stakeholder theory shapes our discussion of findings, revealing roles of internal and external stakeholders. Findings also include the reactive and innovative strategies ecolodges use to stay open and generate cash flow, the importance of stakeholder communications and accessing up-to-date government rules, the value of constant learning, and H.R. practices that assure stakeholders’ well-being.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-05T04:15:46Z
  DOI: 10.1177/14673584221095176
Positioning five-star hotels in city destinations: The case of Istanbul,
Turkey
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  Authors: Hanım Kader Şanlıöz-Özgen, Metin Kozak
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions through the eyes of their customers. The aim of this study is to propose a method focusing on customer reviews and rates in order to help hotel businesses with assessment of their positioning strategies. The dataset included a selection of five-star hotels in Istanbul, a city destination of Turkey. Room rates and the findings from a thematic narrative analysis of TripAdvisor reviews from a cognitive and experiential perspective were combined to create a position map. The findings extend traditional classification systems and reveal three competitive groups of five-star hotels with specific attributes in a city destination. Other findings offer some insight for hotel and destination managers, enabling them to evaluate the performance of positioning strategies of five-star hotels in the market.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-04T01:54:44Z
  DOI: 10.1177/14673584221085704
Socio-cultural sustainability and small tourism businesses
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  Authors: Sherma Roberts
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Early assumptions pertaining to the sustainability of small tourism businesses (STBs) have been answered specifically as it relates to environmental sustainability. What is less well documented and still unclear is the extent to which STBs enhance the socio-cultural sustainability of the destination. This lacuna is surprising, given the development of indicators of sustainable tourism. This study therefore fills this gap by utilizing sustainability indicators to examine the extent to which small tourism businesses, across a number of sectors, contribute to destination sustainability. Using a conceptual approach premised upon principles of socio-cultural sustainability to construct the reference condition for indicator development, the study found that businesses performed better on indicators related to equity and cultural conservation but had mixed performance in the area of social cohesion, and were borderline on empowerment. The theoretical contribution of the study is that it provides operational validity to the assumptions governing small tourism businesses and socio-cultural sustainability by employing indicators developed through the scientific consensus approach. Using this approach, the study is able to measure socio-cultural sustainability contributions across myriad sectors.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-03T04:23:02Z
  DOI: 10.1177/14673584221093537
Intention to adopt user generated content on virtual travel communities:
Exploring the mediating role of attitude
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  Authors: Neha Zaidi, Mohammed Naved Khan, Vandana Ahuja
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Online communities have brought major changes in the behaviour of consumers in the travel and tourism industry. Travellers frequently rely on the User General Content (UGC) to make their travel-related decisions. Avid travellers join travel communities and actively look for unbiased information, and share their own experiences. This paper explores the predictors of consumer attitude and intention to follow UGC posted on online travel communities. Further, this study attempts to analyze the influence of Customer Value Creation (CVC) on attitude and traveller’s intention to adopt UGC posted on online travel communities. Data collected from 246 members of online travel communities were analyzed using Structural Equation Modelling. Empirical results show that CVC has a significant direct and positive impact on travel information adoption intention and indirect influence through attitude. This study is among the few on the impact of CVC on attitude towards UGC posted on an online travel community and advances the literature on the subject by explaining the relative impact of CVC on attitude from a different theoretical perspective.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-05-02T03:42:53Z
  DOI: 10.1177/14673584221089744
An integrated model of the determinants and outcomes of workplace
ostracism in the tourism industry
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  Authors: Mohammad Soliman, Ahmed Mohamed Elbaz, Samskrati Gulvady, Maha M. Shabana, Hanan Maher
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This paper investigates the impact of organizational deviance and coworker envy on workplace ostracism. It also assesses the effect of workplace ostracism on knowledge hiding and turnover intent and tests the interaction role of job tension on such associations. PLS-SEM was utilized to analyze 591 responses collected from employees at Egyptian travel agencies-A. The findings articulated that ostracism was positively impacted by both organizational deviance and coworker envy. Additionally, ostracism at the workplace could substantially lead to hiding knowledge; however, there was no significant connection between ostracism and employees’ turnover intention. Moreover, job tension moderates the links between workplace ostracism and two dimensions of knowledge hiding behavior, namely evasive and rationalized hiding, and turnover intent. Theoretical and managerial implications are presented. Limitations and avenues for further academic work are highlighted.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-27T08:47:47Z
  DOI: 10.1177/14673584221093538
Managing Tourist Risk, Grief and Distrust Post COVID-19
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  Authors: Lisa O’Malley, Lloyd C. Harris, Vicky Story
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Tourism is one of the most important sectors for many countries and is also one of the most vulnerable to the impact of disasters. However, while tourism has proved resilient to localized or regional crisis, COVID-19 has had a universal impact on tourists, with pervasive, profound, and enduring implications. Our main objective is to explore and elucidate how such recent changes to tourism, triggered by the pandemic, affected the future travel intentions of tourists. Our exploration of these issues through in-depth interviews, finds that tourists were emotionally and psychologically affected by the sudden curb to their lives and that these emotions broadly equate to stages of grief. Furthermore, we uncover not only a general reduction in trust, but, concomitantly, an elevation in distrust towards destinations, manifest at the level of government, healthcare and tourist institutions, activities, and risk mitigation practices. Finally, we offer a discussion of the contributions and implications of our study in terms of tourism and hospitality research and practice.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-26T09:23:11Z
  DOI: 10.1177/14673584221089730
Creating memorable experiences of cultural hallmark event in Thailand
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  Authors: Watchara Chiengkul, Supawat Meeprom, Hailu Getnet
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This study examined the relationship between distinctiveness, perceived crowding and memorable experience in creating attendees’ subjective well-being in the context of a cultural hallmark event in Thailand. Using an online self-administered survey, usable data from 770 respondents were used to assess the proposed conceptual model. Structural equation modelling was used to test the hypotheses. The results of this study confirmed that distinctiveness in the event was positively associated with memorable experience, which then played a significant role in enhancing attendees’ subjective well-being. Further, this study found that memorable experience partial mediated the relationship between distinctiveness and subjective well-being. Additionally, perceived crowding positively moderated the relationship between distinctiveness and memorable experience. The implications for the literature on special events and hospitality and for practicing managers are discussed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-24T05:41:05Z
  DOI: 10.1177/14673584221085456
What is ‘roadschooling’ and who does it' A data mining web
content analysis
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  Authors: Sandra Sotomayor
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Homeschooling families typically have the freedom to plan educational road trips without the constraints of a traditional school calendar. For this study, a total of 21 web pages were selected using ‘roadschool’ – a term that has recently emerged to describe such trips – as a keyword. A web content analysis revealed that this option is perceived as an opportunity for family bonding and is mostly popular among homeschooling families who own recreational vehicles and consider themselves digital nomads. Furthermore, it was observed that roadschooling parents often exhibited personality types that enhanced the overall learning outcomes and experiences of their trips. Implications and future research directions are discussed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-24T03:53:02Z
  DOI: 10.1177/14673584221094433
In Search For New Urban Tourism Niche. Could European Cities Be
Destinations For Urban Wellness Providing Food for Body, Mind and
Spirit'
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  Authors: Saari Susanna
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  According to the United Nations Population Fund (2020), half of the world’s population live in cities, and the number is estimated to rise to 75% by 2050. Although urbanization is seen as a major challenge from a health point of view, the development of urban wellness tourism offering would ideally benefit both tourists and locals. The growth rate of wellness tourism during the years 2015–2017 was almost twice as fast as global economic growth. Holistic wellness refers to the balanced elements of body, mind and spirit. This study argues that many European city destinations could provide the holistic wellness elements to their visitors.Tourism destinations continue competing with each other in a globalised marketplace, even more post-Covid-19. As a result, cities will invest considerable resources in their marketing activities and place branding. By recognizing and highlighting wellness tourism offering in their marketing, some urban Destination Management Organisations (DMOs) could stand out in this growing competition and get their share of wellness tourism growth.This study examines, which elements contributing to holistic wellness are currently being displayed on the visit.com websites of selected urban DMOs (N = 32) in the European Union. This is done using qualitative content analysis methodology. The findings indicate that there are several European cities that already display elements of urban wellness in their marketing. The practical implication for the DMOs in question could be to actively start developing their place brands towards urban wellness tourism niche by highlighting the supply of urban wellness they already have, for example, at their visit.com sites.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-22T08:31:54Z
  DOI: 10.1177/14673584221086888
Once upon a time in quarantine: Exploring the memorable quarantine hotel
experiences of Chinese student returnees during the COVID-19 pandemic
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  Authors: Kei Wei Chia, Jia Xiong
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  During the pandemic, many hotels convert into isolation centres for the purpose of quarantine. However, the memorable experience in the context of quarantine hotel (quarantel) remains unexplored. Thus, the purpose of this research was to explore the memorable quarantel experiences of Chinese student returnees during the COVID-19 outbreak. The research was qualitative in nature, involving 26 in-depth interviews conducted through snowballing. The data was then analysed using thematic analysis. The findings revealed six themes – (1) staff, (2) room, (3) hygiene and disinfection, (4) food, (5) healthcare and (6) location – with 20 underlying attributes pertaining their experiences. Some themes (e.g. hygiene and disinfection and healthcare) and attributes (e.g. ventilation and Chinese food therapy) were found to be unique experiences with significant functions that newly added in the context of quarantine hotels. Besides, differences existed between operational guidelines of quarantine hotels and actual guests’ quarantine experience. The research allows hotel operators to better understand guests’ concerns during the quarantine period and offers managerial implications to improve hotels’ performance during and after the pandemic.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-21T07:07:57Z
  DOI: 10.1177/14673584221085209
Cultural heritage and tourism. A comparison of two destinations in
Southern Moravia
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  Authors: Milada Šťastná, Antonín Vaishar
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This paper addresses the question: why do two destinations with extremely valuable cultural heritage gain attractions have completely different tourism traffic results' The main aim of this paper was to find the various causes of this inequality. The comparative method was used and Lednice and Dolní Kounice in Southern Moravia were selected as case studies. Statistical data and strategic documents on regional and local levels were analysed. The study showed significant differences in the strategic conceptual plans. Dolní Kounice was a more popular destination for suburban tourism for the inhabitants of Brno, the historical heritage was only an added value. In the case of Lednice, the use of its heritage for tourism was one of the main development priorities. This paper further noted that cultural tourism is often seen as a sector of the economy rather than a part of the culture.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-21T06:02:50Z
  DOI: 10.1177/14673584221089747
Conceptualising human and non-human marginalisation in tourism
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  Authors: Taufik Abdullah, Craig Lee, Neil Carr
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The tourism industry can bring benefits to its stakeholders. However, some actors receive more benefits and/or disadvantages than others. This is related to marginalisation. As such, it is imperative to understand how the process of marginalisation occurs in tourism destinations. Previous studies have depicted cases of marginalisation in the tourism industry. Yet, there has been a dearth of analysis of the conceptualisation of the process of marginalisation within the industry. Consequently, this conceptual paper proposes a conceptual model of how marginalisation occurs in the tourism industry. The proposed model is situated in a tourism destination, and explains the marginalisation process among tourism actors that contribute to building tourist experiences. We argue that marginalisation is caused by power differentials in tourism destinations.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-19T02:55:37Z
  DOI: 10.1177/14673584221089735
Implications of an exogenous shock (COVID-19) on wine tourism business: A
Portuguese winery perspective
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  Authors: Alexandre Guedes, Britta Niklas, Robin M Back, João Rebelo
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This study investigates the impact of an exogenous and unexpected shock (COVID-19) on the wine tourism business from the winery’s perspective. A sample of 146 Portuguese wineries was surveyed. The econometric results show that the share of wine tourism sales, the amount of dependence on exports and the assertiveness of brand recognition have a structural effect on direct-to-consumer tasting room wine sales, even when the winery’s business is disrupted by a shock that degrades the dynamics and flows of international trade. The research establishes a starting point that allows to understand the implications of an exogenous shock on the structure of the winery’s business, calling for further research on the firm’s economic performance as well as on the consumer’s behaviour in a post-pandemic context.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-18T07:27:11Z
  DOI: 10.1177/14673584221085214
Work-family integration and segmentation in the gig economy: An
exploratory study on Airbnb hosts' experiences
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  Authors: Suzanne C. de Janasz, Sowon Kim, Joy A. Schneer, Nicholas J. Beutell, Carol Wong
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Currently, there are four million hosts on Airbnb worldwide (Airbnb (2021). Although the number of Airbnb hosts keeps on rising, little is known about their experiences, as most studies on accommodation sharing services have predominantly focused on guests’ perspectives. This exploratory study investigates the work-family experiences of Airbnb hosts. Following preliminary interviews, we recruited Airbnb hosts to complete an online survey in which we examined the relationships between hosts’ preference for managing their work-family responsibilities (segmentation vs integration) in relation to work-family conflict, satisfaction, and intention to stay with Airbnb, and life satisfaction. Our results—from 136 respondents—indicated that Airbnb hosts who prefer segmentation (separating work and family) experience higher work-family conflict, which was associated with lower job satisfaction, life satisfaction, and intention to stay, compared to those who prefer integration (mixing work and family). Indirect effects were also found; work-family conflict mediated the relationship between segmentation preference and the studied outcomes. Findings suggest that work-family conflict needs to be re-examined in light of the unique demands associated with the gig economy. This study breaks new ground by investigating the work-family lives of Airbnb hosts, with important consequences for individuals, families, guests, and communities.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-15T06:10:24Z
  DOI: 10.1177/14673584221085211
Topic and sentiment analysis of crisis communications about the COVID-19
pandemic in Twitter’s tourism hashtags
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  Authors: Orly Carvache-Franco, Mauricio Carvache-Franco, Wilmer Carvache-Franco, Kevin Iturralde
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The purpose of this paper was to assess Twitter as a means of communication during tourism crises with the following objectives: (a) identify the topics that are discussed, (b) establish the text sentiment, and (c) determine the differences in gender regarding the topics under discussion and the text sentiment. The data were collected from Twitter between March and April 2020. Using big data software, this study extracted 123,868 tweets globally in different languages through the Twitter API of popular tourism hashtags. Two techniques were applied: word association and sentiment analysis. The results show that the communication made through Tweets has the characteristics of a crisis communication related to the effects of the COVID-19 pandemic in the tourism industry. The theoretical contribution of the research is that Twitter in social media is an effective means of communication during pandemic crises and contributes to reducing negative perceptions and adverse effects of the tourism crises in companies and destinations. The practical contribution of the research is that Twitter can be used as a means of communication helping the communication strategies of companies and organizations.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-13T09:34:14Z
  DOI: 10.1177/14673584221085470
A crypto-tourism case study of agnes water/seventeen seventy, Australia
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  Authors: Shu-Hsiang (Ava) Chen, Aaron Tham
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This research note explores the under-investigated assumption that cryptocurrencies are a panacea to stimulate regional tourism demand. Through the application of Rogers’ Diffusion of Innovation Theory, a case study was designed to examine the cryptocurrency effect on two adjacent towns of Agnes Water and 17 70 in Central Queensland, Australia. The findings revealed three major factors that led to merchant receptivity for adopting cryptocurrencies - First, a novelty effect perceived as a good strategy to induce consumer spend. Second, the low entry barriers for merchants adopting cryptocurrencies to conduct transactions. Third, cryptocurrencies incurred zero overhead costs. Nevertheless, the favorable attitudes of these merchants towards cryptocurrencies require a demand-side intention to use such tools during tourist visits to these regional destinations. Other regional tourism destinations will need to consider other ways of integrating such digital innovations to their landscapes.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-12T01:16:48Z
  DOI: 10.1177/14673584221085472
How are tourism businesses adapting to COVID-19' Perspectives from the
fright tourism industry
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  Authors: Susan Weidmann, Sebastian Filep, Brent Lovelock
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The COVID-19 pandemic has seriously impacted the global tourism industry, effecting the livelihoods of millions of tourism workers and disrupting host communities. Current research in tourism management has focused on understanding the economic, social and political impacts of the pandemic. This professional perspective aims to examine operational adaptations that businesses in the fright tourism industry have adopted under the COVID-19 pandemic circumstances. The study collated industry association press releases, undertaking content analysis to examine the changes businesses employed to adapt during the pandemic. Findings suggest that businesses made a variety of operational changes, such as changing queueing, diversification of props and changes to make-up hygiene, allowing these businesses to survive pandemic imperatives.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-07T05:24:22Z
  DOI: 10.1177/14673584221085217
Enhancing post‐COVID-19 work resilience in hospitality: A micro-level
crisis management framework
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  Authors: Yi-Ling Lai, Wenjie Cai
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  COVID-19 has led to immense impacts on the hospitality sector, putting millions of jobs at risk. The uncertainty has resulted in significant psychological effects on service staff. Developing on micro-level interpersonal interactions between line managers and service staff, this article aims to propose a bottom-up approach to alleviate service staff’s anxiety and enhance their work resilience during and after the pandemic. The proposed conceptual framework synthesised the personal uncertainty constructs, self-determination theory (SDT) and leader-member exchange (LMX) to address the psychological issues that emerged from a prolonged ambiguous and unsettled period. The framework proposes that interpersonal exchanges at the micro-level can strengthen service staff’s intrinsic motivation and resilience. This article offers new insights into crisis management research and practice in the hospitality sector by developing a people-centred approach. At the micro-level, this framework offers a holistic strategy, including a flat team structure, uncertainty-embracing organisational environment, transparent decision-making process and sympathetic behaviours from leaders to facilitate service staff to develop greater coping mechanisms for the unknown future. Furthermore, this framework provides organisations preliminary guidelines to establish a longitudinal preventive strategy to strengthen employees’ work resilience.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-03-11T09:48:36Z
  DOI: 10.1177/14673584221075182
A critical evaluation of mobile guided tour apps: Motivators and
inhibitors for tour guides and customers
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  Authors: Ekaterina Podsukhina, Melanie Kay Smith, Ivett Pinke-Sziva
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This paper identifies the motivators and inhibitors for using mobile tour guiding apps from the perspective of tour guides and customers. The study provides insights into the challenges of designing and developing apps through the evaluation of an existing tour guiding app and makes recommendations for further improvement. In-depth interviews were undertaken with tour guides from the WeGoTrip App as well as a sample of their customers. This study has important implications for app designers in terms of usability of such apps. It provides insights into the readiness of guides to adopt and promote such new developments, as well as the experiences of potential customers. The paper contributes to technology acceptance literature in the under-researched area of mobile app technology acceptance. The focus is on the motivators/inhibitors of guides and tourists to use/re-use mobile apps in the context of guided tours.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-03-11T05:34:41Z
  DOI: 10.1177/14673584211055819
Challenges to “going local”: Lessons from direct food sourcing
initiatives in Cusco, Peru
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  Authors: Trent Blare, Jason Donovan
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Restaurants can improve the quality and reliability of their input supplies and gain favor with consumers through direct sourcing while also contributing to development goals around sustainable production and income generation. However, limited evidence exists on the willingness of restaurants to invest in direct sourcing, the implications of these linkages, and the options to achieve scale. We interviewed 46 restaurants to examine their preferences and experiences in sourcing local foods and analyzed three cases that link local production to the tourist sector in Cusco, Peru. Results suggest that the interventions succeeded in providing a few restaurants with high value food. However, the interventions failed to deliver impact at scale. Bottlenecks included low business capacities in farmer organizations, limited support from NGOs and the government, and weak incentives for restaurants. We conclude with a discussion on the changes needed in the business and policy environment for achieving greater impact at scale.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-03-02T04:23:22Z
  DOI: 10.1177/14673584221074923
Job satisfaction and potential opportunities for career growth among hotel
employees: The case of Oman
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  Authors: Osman El-Said, Heba Aziz
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  As with other Gulf Cooperation Council countries, Oman is attempting to increase the number of citizens employed in its hospitality sector. Although several government initiatives have been launched to address this issue, the number of Omanis employed in the hospitality sector continues to be low. The current study aims to determine the causes for this disinterest within the hotel industry. Under the premise that the industry’s negative image stems from the experiences of existing Omani hotel employees, the current study investigates their job satisfaction, work-related challenges, and commitment to hotel employment. A mixed methods study was conducted among Omani employees of four- and five-star hotels in Muscat using focus-groups and a structured questionnaire. The results reveal strong dissatisfaction with financial compensation and the limited growth opportunities. The authors conclude that government intervention is required and, beyond improving entrance to hospitality employment, local authorities should be concerned with the growth and development of employees. Further theoretical and practical implications are discussed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-03-02T04:20:55Z
  DOI: 10.1177/14673584221074925
A comparison of stakeholder perspectives of tourism development in Sapa,
Vietnam
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  Authors: Huy Van Nguyen, Diane Lee, Carol Warren
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Weber’s theory of formal and substantive rationality (WFSR) explains the range of people’s motivations when engaging in different forms of economic activity. Human rationality is driven by formal rationality, which focuses on economic gains, and substantive rationality which considers non-economic factors such as power, trust, and cultural values that could offset the shortcomings of social exchange theory (SET). The study used the exploratory sequential mixed method including semi-structured interviews with key tourism stakeholders and follow-up survey. Most stakeholders from both groups agreed that tourism brings about economic benefits and employment opportunities; however, tourism results in adverse environmental and cultural impacts. Sapa stakeholders generally support tourism development for both economic and non-economic reasons. The findings of this study do support that the SET and Weber’s theory explain the contradictory perspectives of multiple ethnic groups in the community. Specifically, in this study, the perspectives of Kinh respondents regarding impacts of tourism development were found to be quite contradictory compared to those of the ethnic minority groups. Such contradictions could present a challenge to the application of participatory approaches in tourism development and the development of a “shared vision” among tourism stakeholders. Implications for tourism planners and suggestions for future research are also discussed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-02-28T09:58:13Z
  DOI: 10.1177/14673584221075179
Motivational factors to participate in conferences and gender differences
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  Authors: Jesús Manuel López-Bonilla, Sandra Monroy-Rodríguez, Luis Miguel López-Bonilla, Concepción Granados-Perea
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Conference tourism is of growing importance for destinations, although has been severely impacted by the travel and venue capacity restrictions caused by COVID-19. The main aim of this study is to analyse the motivation of conference tourism demand from a gender-based perspective. Data were gathered using an online survey instrument developed on the basis of a literature review. A total of 265 responses received were subjected to exploratory factor, ANOVA and logistic regression analyses. The sample was composed of 52.5% men and 47.5% women and the average age of respondents was 44.25 (SD = 9.87). The results indicated five motivating factors for attending conferences: Destination and leisure, academic and professional development, networking, travelability and cost. Significant gender differences were found in the first four factors. Female attendees at conferences considered these factors more important than male attendees did. The implications of these findings for conference organisers are discussed.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-02-27T12:34:13Z
  DOI: 10.1177/14673584221075735
Key preferences of tourists during COVID-19 pandemic in luxury hotels:
Evidence from qualitative data
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  Authors: Tanveer Kajla, Sahil Raj, Sharad Sharma, Mahesh Joshi, Amanpreet Kaur
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  There is a decline in revenue and occupancy rates in the hotels during the pandemic. For the sustainable and long-term recovery of the hotel industry, the guests need to be analyzed for their stay preferences. This study attempts to find the preferred attributes of the travelers visiting the Indian luxury hotels during the COVID-19 pandemic. The research investigated the post-visit experiences from the online reviews published by tourists on TripAdvisor.com. Thematic salience valence analysis and lexical salience valence analysis was used to identify the vital attributes of the hotel industry. The study revealed staff, location, food, hygiene, and rooms as the preferred hotel attributes, in which the coastal locations were highly considered for location based marketing of luxury hotels, and non-compliance of COVID-19 standards and complaints for upgradations in the rooms were the non-recommenders for the luxury hotels. The dashboard-based salience valence zone analysis was used to provide suggestions to the hotel authorities by revealing the significant and critical hotel attributes simultaneously for prompt handling of the issues during the COVID-19 pandemic.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-02-25T09:45:13Z
  DOI: 10.1177/14673584211066742
Profiles and factors influencing spending of wine tourists in Mendoza
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  Authors: Leonardo Javier Santoni, Jimena Estrella Orrego, Alejandro Gennari, German Puga
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Mendoza is the main province of Argentina in terms of both wine production and wine tourism. While more than one million wine tourists visit Mendoza every year, little is known about the characteristics of these tourists. The aims of this study are to describe the profiles of wine tourists in Mendoza and to analyse the variables influencing their spending. This is, to our knowledge, the first study addressing any of these aims in Argentina. We conducted 427 surveys to wine tourists in the main wine regions of Mendoza. The descriptive analysis of the survey results allows us to derive recommendations for both the private and the public sector. We also used this survey to perform a statistical analysis of the variables influencing spending in wine tourism, which allows us to recommend promotional strategies and marketing efforts that may have a higher return.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-02-14T07:14:59Z
  DOI: 10.1177/14673584211055140
Tracking changes in tourism demand with point-of-sale data: The case of
Portugal
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  Authors: Carlos P Marques, Alexandre S Guedes, Ricardo Bento
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  This study extends the literature on big data applied to tourism by validating the significance of point-of-sale (POS) electronic transactions, which have received little attention within tourism literature, as a reliable and effective alternative to surveys on guests stays at tourist accommodation establishments. Compared with official statistics on occupancy of tourist accommodation establishments, data on POS transactions tend to exhibit greater volatility and a less adverse year-on-year variation during the COVID-19 pandemic in Portugal. Still, both data sources reveal the same underlying trend. POS electronic payments, namely, at lodging establishments, deliver timely data for most municipalities in Portugal, filling in significant data gaps in many low-density areas, where statistical confidentiality is imposed in tourism indicators. This supports POS data’s effectiveness to analyse regional inequalities at the municipal level, allowing to gain a clearer understanding of the impacts of COVID-19 in domestic tourism.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-02-11T11:26:22Z
  DOI: 10.1177/14673584221075175
Analyzing the influence of short-term rental platforms on housing
affordability in global urban destination neighborhoods
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  Authors: Lluís Garay-Tamajón, Josep Lladós-Masllorens, Antoni Meseguer-Artola, Soledad Morales-Pérez
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  In the last decade, global urban destinations have witnessed an unprecedented wave of tourism growth based on the development of short-term rental platforms (STAP) and of a particular platform, Airbnb. Literature has demonstrated this growth’s influence in different contexts, highlighting its impact on housing markets, mostly at the city level and through correlation or regression analyses. This study goes a step further, focusing on the neighborhood level for the case of Barcelona (Spain) and using k-means clustering. Results show how the concentration of Airbnb listings in “highly touristified” and “trendy” neighborhoods has been associated with an increase in rental prices in these areas. Moreover, the subsequent increase in the demand for tourism-related services in these neighborhoods has led to a displacement of residents to peripheral neighborhoods, which has also put pressure on these areas’ housing prices. These processes have been accompanied by an increasing reaction from local anti-tourism movements. Based on these findings, we suggest that global urban destinations managers need to manage STAP and tourism-related service development not only in relation to the tourism industry but also regarding its impact on the conditions of residents and should consider the neighborhood as a primary management unit when designing the necessary regulations.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-01-22T02:50:21Z
  DOI: 10.1177/14673584211057568
A value chain perspective of the new normal travel behaviour: A case study
of Indonesian millennials
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  Authors: Rio Benedicto Bire, Yudha Eka Nugraha
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  The COVID-19 pandemic is utterly reshaping the travelling industry. Accordingly, the tourism supply chain is presented with a tremendous challenge for adjusting towards new trends in travel, which stem from changes in tourist behaviours. This paper examines the contemporary millennial behavioural preferences within a tourism value chain perspective, a theme that is largely overlooked in literature. In carrying out the agenda, we employed a multi-attribute decision-making approach in PROMETHEE II, one which is new to the study of tourists’ behaviour. A sample of 316 Indonesian millennials who conducted domestic travel post–COVID-19 outbreak participated in the survey. Research results highlighted imagery user generated content (UGC), direct information from close relatives, accommodation services, self-catered experience and nature-based attractions to mostly resonate with the millennial traveller. In light of the results, we presented managerial implications that shed light for adjustments in the tourism value chain. This study contributes to extend the knowledge of millennials travelling behaviour from an alternative standpoint.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-01-12T12:25:54Z
  DOI: 10.1177/14673584211065615
Consumer perspectives of boutique and lifestyle hotels: Is there a
difference'
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  Authors: Donna Quadri-Felitti, Na Sa, Jonathon Day
  First page: 349
  Abstract: Tourism and Hospitality Research, Ahead of Print.
  Boutique and lifestyle hotels constitute a growing segment of the U.S. lodging industry. Despite this growth, there is a consensus among scholars that the terms “boutique hotel” and “lifestyle hotel” are poorly defined; moreover, current research on the sector focuses on lodging industry practitioners’ perceptions of the two types of accommodation, overlooking lodging consumers’ understanding. To elucidate how lodging consumers distinguish between these two types of accommodation, this study examines the drivers of demand for these products within the context of their associated push and pull factors. A survey was administered to a group of hotel users, generating 252 valid responses. It was found, the majority of respondents had little or no knowledge of the terms. However, those respondents who were frequent travelers were aware of both categories and were likely to indicate an intention to use them for future travel. The findings suggest that boutique and lifestyle hotels are not synonymous in consumers’ minds. In fact, consumers have differing expectations for the two styles of accommodation, and these differences are evolving as more consumers experience these products. These findings have implications for hotel developers and marketers.
  Citation: Tourism and Hospitality Research
  PubDate: 2022-04-22T11:22:32Z
  DOI: 10.1177/14673584211054605