Subjects -> OCCUPATIONS AND CAREERS (Total: 33 journals)
Showing 1 - 23 of 23 Journals sorted alphabetically
Advances in Developing Human Resources     Hybrid Journal   (Followers: 26)
American Journal of Pastoral Counseling     Hybrid Journal  
BMC Palliative Care     Open Access   (Followers: 31)
British Journal of Guidance & Counselling     Hybrid Journal   (Followers: 14)
Career Development and Transition for Exceptional Individuals     Hybrid Journal   (Followers: 9)
Career Development International     Hybrid Journal   (Followers: 17)
Career Development Quarterly     Hybrid Journal   (Followers: 5)
Community Development     Hybrid Journal   (Followers: 21)
Education + Training     Hybrid Journal   (Followers: 23)
Equality, Diversity and Inclusion : An International Journal     Hybrid Journal   (Followers: 19)
Field Actions Science Reports     Open Access  
Formation emploi     Open Access  
Health Care Analysis     Hybrid Journal   (Followers: 13)
Human Resource Development Review     Hybrid Journal   (Followers: 27)
Industrial and Organizational Psychology     Hybrid Journal   (Followers: 24)
International Journal for Educational and Vocational Guidance     Hybrid Journal   (Followers: 7)
International Journal for Quality in Health Care     Hybrid Journal   (Followers: 38)
International Journal of Health Care Quality Assurance     Hybrid Journal   (Followers: 13)
International Journal of Work Innovation     Hybrid Journal   (Followers: 2)
Journal of Career Assessment     Hybrid Journal   (Followers: 6)
Journal of Career Development     Hybrid Journal   (Followers: 9)
Journal of Human Capital     Full-text available via subscription   (Followers: 11)
Journal of Human Development and Capabilities : A Multi-Disciplinary Journal for People-Centered Development     Hybrid Journal   (Followers: 21)
Journal of Multicultural Counseling and Development     Hybrid Journal   (Followers: 7)
Journal of Psychological Issues in Organizational Culture     Hybrid Journal   (Followers: 8)
Journal of Vocational Behavior     Hybrid Journal   (Followers: 26)
Neurocritical Care     Hybrid Journal   (Followers: 16)
Palliative & Supportive Care     Hybrid Journal   (Followers: 32)
Performance Improvement Quarterly     Hybrid Journal   (Followers: 3)
Recherches & √©ducations     Open Access  
Rehabilitation Counseling Bulletin     Hybrid Journal   (Followers: 3)
Research on Economic Inequality     Hybrid Journal   (Followers: 9)
Trabajo : Revista de la Asociaci√≥n Estatal de Centros Universitarios de Relaciones Laborales y Ciencias del Trabajo     Open Access  
Vocations and Learning     Hybrid Journal   (Followers: 7)
Work and Occupations     Hybrid Journal   (Followers: 57)
Work, Employment & Society     Hybrid Journal   (Followers: 51)
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International Journal of Health Care Quality Assurance
Journal Prestige (SJR): 0.358
Citation Impact (citeScore): 1
Number of Followers: 13  
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0952-6862 - ISSN (Online) 1758-6542
Published by Emerald Homepage  [362 journals]
  • Persons with disability perception of facilities management service
           quality: hospital buildings in Malaysia

    • Free pre-print version: Loading...

      Authors: Nuratiqah Aisyah Awang , Shirley Jin Lin Chua , Azlan Shah Ali , Cheong Peng Au-Yong , Amaramalar Selvi Naicker , Brenda Saria Yuliawiratman
      Abstract: This study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia. A questionnaire survey was conducted with 99 respondents in selected hospitals in Selangor, Malaysia. This study aims to discover the perception of PWDs towards FM service quality, and it has found a gap for improvement. The area that requires the highest attention includes the importance of (1) assurance on accessibility despite maintenance activity being conducted (2) criticality of facilities maintenance itself, (3) assurance on comfort and safety, (4) reliable medium to ask for assistance or giving feedback, (5) signage that is clearly seen and easily understood and (6) staff responsiveness. This instrument is validated by PWDs under the physical disability category only, specifically in the hospital context. Future research is recommended to identify the FM service quality aspect for different categories of disability (sensory, mental or intellectual impairment). The findings provide evidence for FM to consider PWDs' perceptions in FM strategy development. Even FM provides a healthcare support system. FM service quality partly reflects healthcare service quality. Accommodating the need of PWDs through the improvement of FM service quality aspect will partly fulfil the right of PWDs for equality of access to healthcare. This SERVQUAL tools can be improvised and used to measure the perception of PWDs on FM service quality systematically and holistically. Understanding the service quality aspect is important for a facility manager to precisely measure and prioritise what is truly important to the building users with special needs and try to accommodate this need in the management activity.
      Citation: International Journal of Health Care Quality Assurance
      PubDate: 2021-10-04
      DOI: 10.1108/IJHCQA-08-2020-0165
      Issue No: Vol. 34 , No. 3/4 (2021)
  • International Journal of Health Care Quality Assurance

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