Subjects -> OCCUPATIONS AND CAREERS (Total: 33 journals)
Showing 1 - 23 of 23 Journals sorted alphabetically
Advances in Developing Human Resources     Hybrid Journal   (Followers: 27)
American Journal of Pastoral Counseling     Hybrid Journal  
BMC Palliative Care     Open Access   (Followers: 41)
British Journal of Guidance & Counselling     Hybrid Journal   (Followers: 16)
Career Development and Transition for Exceptional Individuals     Hybrid Journal   (Followers: 11)
Career Development International     Hybrid Journal   (Followers: 19)
Career Development Quarterly     Hybrid Journal   (Followers: 7)
Community Development     Hybrid Journal   (Followers: 21)
Education + Training     Hybrid Journal   (Followers: 22)
Equality, Diversity and Inclusion : An International Journal     Hybrid Journal   (Followers: 25)
Field Actions Science Reports     Open Access  
Formation emploi     Open Access  
Health Care Analysis     Hybrid Journal   (Followers: 13)
Human Resource Development Review     Hybrid Journal   (Followers: 29)
Industrial and Organizational Psychology     Hybrid Journal   (Followers: 28)
International Journal for Educational and Vocational Guidance     Hybrid Journal   (Followers: 8)
International Journal for Quality in Health Care     Hybrid Journal   (Followers: 40)
International Journal of Health Care Quality Assurance     Hybrid Journal   (Followers: 14)
International Journal of Work Innovation     Hybrid Journal   (Followers: 2)
Journal of Career Assessment     Hybrid Journal   (Followers: 9)
Journal of Career Development     Hybrid Journal   (Followers: 14)
Journal of Human Capital     Full-text available via subscription   (Followers: 10)
Journal of Human Development and Capabilities : A Multi-Disciplinary Journal for People-Centered Development     Hybrid Journal   (Followers: 23)
Journal of Multicultural Counseling and Development     Hybrid Journal   (Followers: 7)
Journal of Psychological Issues in Organizational Culture     Hybrid Journal   (Followers: 10)
Journal of Vocational Behavior     Hybrid Journal   (Followers: 32)
Neurocritical Care     Hybrid Journal   (Followers: 17)
Palliative & Supportive Care     Hybrid Journal   (Followers: 41)
Performance Improvement Quarterly     Hybrid Journal   (Followers: 7)
Recherches & éducations     Open Access  
Rehabilitation Counseling Bulletin     Hybrid Journal   (Followers: 3)
Research on Economic Inequality     Hybrid Journal   (Followers: 11)
Vocations and Learning     Hybrid Journal   (Followers: 9)
Work and Occupations     Hybrid Journal   (Followers: 63)
Work, Employment & Society     Hybrid Journal   (Followers: 56)
Similar Journals
Journal Cover
International Journal of Health Care Quality Assurance
Journal Prestige (SJR): 0.358
Citation Impact (citeScore): 1
Number of Followers: 14  
 
Hybrid Journal Hybrid journal   * Containing 1 Open Access Open Access article(s) in this issue *
ISSN (Print) 0952-6862 - ISSN (Online) 1758-6542
Published by Emerald Homepage  [362 journals]
  • A cross-organizational Lean deployment in an Italian regional healthcare
           system

         This is an Open Access Article Open Access Article

    • Free pre-print version: Loading...

      Authors: Angelo Rosa, Giuliano Marolla, Olivia McDermott
      Abstract: This study explores how Lean was deployed in several hospitals in the Apulia region in Italy over 3.5 years. An exploratory qualitative design was drawn up based on semi-structured interviews. The drivers of Lean in hospitals were to increase patient satisfaction and improve workplace well-being by eliminating non-value-add waste. The participants highlighted three key elements of the pivotal implementation stages of Lean: introduction, spontaneous and informal dissemination and strategic level implementation and highlighted critical success and failure factors that emerged for each of these stages. During the introduction, training and coaching from an external consultant were among the most impactful factors in the success of pilot projects, while time constraints and the adoption of process analysis tools were the main barriers to implementation. The experiences of the Lean teams strongly influence the process of spontaneous dissemination aided by the celebration of project results and the commitment of the departmental hospital heads. Lean culture can spread to allow many projects be conducted spontaneously, but the Lean paradigm can struggle to be adopted strategically. Lean in healthcare can fail because of the lack of alignment of Lean with leadership in healthcare and with their strategic vision, a lack of employees' project management skills and crucially the absence of a Lean steering committee. The absence of managerial expertise and a will to support Lean implementation do not allow for systemic adoption of Lean. This is one of the first and largest long-term case studies on a Lean cross-regional multi-hospital application in healthcare.
      Citation: International Journal of Health Care Quality Assurance
      PubDate: 2023-11-16
      DOI: 10.1108/IJHCQA-06-2023-0045
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
       
  • The mediating effect of patient trust on the relationship
           between service quality and patient satisfaction

    • Free pre-print version: Loading...

      Authors: Mais Al-hilou, Taghrid Suifan
      Abstract: The prime aim of this research is to examine the mediating effect of patient trust on the relationship between service quality and patient satisfaction in Amman, Jordan. A convenience sample of patients visiting seven out of the 44 private hospitals in Amman was selected. In total, 385 questionnaires were distributed among patients, with a response rate of 91%. Of these, 35 were disregarded, and the data from the remaining 350 questionnaires were analyzed using SPSS. The results showed that service quality has a statistically significant effect on patient satisfaction. Furthermore, service quality has a statistically significant effect on patient trust, while there is also a statistically significant effect of patient trust on patient satisfaction. The findings also revealed that patient satisfaction partially mediates the relationship between service quality and patient satisfaction. Generating more insights in the areas of service quality, patient trust and patient satisfaction while also extending the findings of earlier studies. The prior studies in the literature that focus on customers are given a more advantageous perspective by using Jordanian hospitals as a population to test the model of this research. The majority of past research on service quality, patient satisfaction and patient trust in the healthcare sector has been conducted in western nations.
      Citation: International Journal of Health Care Quality Assurance
      PubDate: 2023-11-09
      DOI: 10.1108/IJHCQA-05-2023-0028
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
       
 
JournalTOCs
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
Email: journaltocs@hw.ac.uk
Tel: +00 44 (0)131 4513762
 


Your IP address: 3.233.232.160
 
Home (Search)
API
About JournalTOCs
News (blog, publications)
JournalTOCs on Twitter   JournalTOCs on Facebook

JournalTOCs © 2009-
JournalTOCs
 
 
  Subjects -> OCCUPATIONS AND CAREERS (Total: 33 journals)
Showing 1 - 23 of 23 Journals sorted alphabetically
Advances in Developing Human Resources     Hybrid Journal   (Followers: 27)
American Journal of Pastoral Counseling     Hybrid Journal  
BMC Palliative Care     Open Access   (Followers: 41)
British Journal of Guidance & Counselling     Hybrid Journal   (Followers: 16)
Career Development and Transition for Exceptional Individuals     Hybrid Journal   (Followers: 11)
Career Development International     Hybrid Journal   (Followers: 19)
Career Development Quarterly     Hybrid Journal   (Followers: 7)
Community Development     Hybrid Journal   (Followers: 21)
Education + Training     Hybrid Journal   (Followers: 22)
Equality, Diversity and Inclusion : An International Journal     Hybrid Journal   (Followers: 25)
Field Actions Science Reports     Open Access  
Formation emploi     Open Access  
Health Care Analysis     Hybrid Journal   (Followers: 13)
Human Resource Development Review     Hybrid Journal   (Followers: 29)
Industrial and Organizational Psychology     Hybrid Journal   (Followers: 28)
International Journal for Educational and Vocational Guidance     Hybrid Journal   (Followers: 8)
International Journal for Quality in Health Care     Hybrid Journal   (Followers: 40)
International Journal of Health Care Quality Assurance     Hybrid Journal   (Followers: 14)
International Journal of Work Innovation     Hybrid Journal   (Followers: 2)
Journal of Career Assessment     Hybrid Journal   (Followers: 9)
Journal of Career Development     Hybrid Journal   (Followers: 14)
Journal of Human Capital     Full-text available via subscription   (Followers: 10)
Journal of Human Development and Capabilities : A Multi-Disciplinary Journal for People-Centered Development     Hybrid Journal   (Followers: 23)
Journal of Multicultural Counseling and Development     Hybrid Journal   (Followers: 7)
Journal of Psychological Issues in Organizational Culture     Hybrid Journal   (Followers: 10)
Journal of Vocational Behavior     Hybrid Journal   (Followers: 32)
Neurocritical Care     Hybrid Journal   (Followers: 17)
Palliative & Supportive Care     Hybrid Journal   (Followers: 41)
Performance Improvement Quarterly     Hybrid Journal   (Followers: 7)
Recherches & éducations     Open Access  
Rehabilitation Counseling Bulletin     Hybrid Journal   (Followers: 3)
Research on Economic Inequality     Hybrid Journal   (Followers: 11)
Vocations and Learning     Hybrid Journal   (Followers: 9)
Work and Occupations     Hybrid Journal   (Followers: 63)
Work, Employment & Society     Hybrid Journal   (Followers: 56)
Similar Journals
Similar Journals
HOME > Browse the 73 Subjects covered by JournalTOCs  
SubjectTotal Journals
 
 
JournalTOCs
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
Email: journaltocs@hw.ac.uk
Tel: +00 44 (0)131 4513762
 


Your IP address: 3.233.232.160
 
Home (Search)
API
About JournalTOCs
News (blog, publications)
JournalTOCs on Twitter   JournalTOCs on Facebook

JournalTOCs © 2009-