Authors:Dario Lopes, Jorge Silva Pages: 1 - 11 Abstract: Purpose: The increase in congestion and pollution in large cities combined with the innovation of air transport technology (drones and vertical takeoff and electric propulsion vehicles – eVTOL) and with the advances in autonomous technology have stimulated this research on the potential of Urban Air Mobility – UAM as an alternative to improve mobility conditions in urban centers. In this research, the evaluation of the UAM's potential was carried out with a focus on the metropolitan region of São Paulo (RMSP), the largest metropolitan region in Brazil, with about 22 million inhabitants, and one of the ten most populous metropolitan regions in the world.Design/methodology/approach: In addition to evaluating challenges such as vehicle certification, infrastructure and ATM, an assessment of public acceptance of UAM (based on a survey) was carried out. The survey identified the perceptions of potential customers regarding the gains of the air mobility alternative, as well as the restrictions and fears in relation to the UAM. The opinion poll was carried out along the same lines as the work carried in Europe, allowing the comparison of results between the two markets.Findings: The main results highlighted the identification of the biggest problems for the implementation of UAM services in the metropolitan region of São Paulo, as well as the expectations and restrictions of customers, which will be important subsidies for the development of public policies to improve conditions mobility in the region.Originality/value: UAM is a new, disruptive mobility technology that can improve travel conditions in highly congested urban centers, such as the RMSP. The success of this new technology depends on understanding the challenges and opportunities, but mainly on the perception and expectations of potential customers. PubDate: 2023-03-22 DOI: 10.3926/jairm.345 Issue No:Vol. 13, No. 1 (2023)
Authors:Pedro Campos Pages: 12 - 30 Abstract: Purpose: The airport infrastructure plays capital importance in the development of national trade. It facilitates the flow of people, goods, and services more quickly. Thus, given its importance, this study seeks to analyze the impact of the Angolan investment in airport infrastructure between 2000 – 2020.Design/methodology/approach: this article presents the results of quantitative and qualitative research, based on narrative review and output of the Auto-Regressive Distributed Lag (ARDL) technique, which aimed to analyze the impact of investment in airport infrastructure on the growth of Angola GDP per capita.Findings: The results of the stationarity tests performed shows mixed integration in both I(0) and I(1), which justifies the used ARDL. Similarly, the bounds test showed that there is a very strong relationship between airport infrastructure investment and GDP per capita growth in the short and long run. However, in the Angola case study, the impact that exists is negative, meaning that airport infrastructure negatively impacts per capita GDP growth in both the short run and in the long run.Research limitations/implications: this research has been among the first to analyze the impact of investment in airport infrastructure on the growth of Angola GDP per capita. Besides the contribution of this research, some limitations are the difficulty to find data of investment and the literature about transportation infrastructure in Angola.Originality/value: the analyze of the impact of investment in airport infrastructure in the growth of Angola GDP per capita is a fundamental step that can help public and private entities in making decisions that aim to improve the management of the Angola transport infrastructure. PubDate: 2023-03-28 DOI: 10.3926/jairm.356 Issue No:Vol. 13, No. 1 (2023)
Authors:Steven Leon, Abigail Leon Pages: 31 - 49 Abstract: Purpose: The United States airline industry is a highly competitive industry. Airlines could benefit from satisfied and loyal customers. This study investigates the effect of personality traits of airline consumers on satisfaction and loyalty in the U.S. airline market.Design/methodology/approach: An online survey was constructed to measure the “big five” personality traits, service quality, satisfaction, and loyalty. Data were collected using Amazon Mechanical Turk, resulting in 624 respondents. Factor analysis was conducted using principal component extraction and varimax rotation.Findings: The results show that service quality, openness, agreeableness, and conscientiousness influence airline satisfaction, while satisfaction, neuroticism and openness influence behavioral intention loyalty. When moderation effects were examined, openness was the only moderating personality trait.Originality/value: This research examined the big-five personality traits, often not investigated in airline satisfaction and loyalty studies. This study offers several managerial insights and theoretical implications that practitioners and researchers who are interested in airline satisfaction and loyalty might use. Further, this study may provide a foundation for future research in airline and airport satisfaction, loyalty and service quality. PubDate: 2023-03-28 DOI: 10.3926/jairm.357 Issue No:Vol. 13, No. 1 (2023)
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