JournalTOCs

International Journal of Services Technology and Management
Journal Prestige (SJR): 0.129

Number of Followers: 1

Hybrid journal (It can contain Open Access articles)
ISSN (Print) 1460-6720 - ISSN (Online) 1741-525X
Published by Inderscience Publishers

[450 journals]

Service supply chain incentive strategy: from the perspective of
win-win
- Authors: Weiping Zhu, Hongguang Yao
  Pages: 1 - 19
  Abstract: Classical principal-agent model based on the hypothesis of decision-maker completely self-interest is the mainstream in classical economics; however, it reduces the stability of long-term cooperation and cannot reflect win-win cooperation. The paper introduces principal's value parameter reflecting win-win relation into incentive strategy, expands the traditional model, and establishes service supply chain dynamic incentive model from the perspective of win-win. In the new incentive strategy, the paper further considers implicit incentive and service provider's opportunism behaviour. Research shows that the value preference parameter can effectively coordinate the value relation between service integrator and service provider, motivate service provider to improve productive input and decrease opportunistic behaviour; implicit incentive has definite substitute effect on explicit incentive; under the joint effect of explicit and implicit incentives, service provider will keep higher productive input level, and its opportunistic input will be controlled effectively at the same time.
  Keywords: service supply chain; SSC; value preference parameter; implicit incentive; win-win
  Citation: International Journal of Services Technology and Management, Vol. 26, No. 1 (2020) pp. 1 - 19
  PubDate: 2020-02-28T23:20:50-05:00
  DOI: 10.1504/IJSTM.2020.105400
  Issue No: Vol. 26, No. 1 (2020)
Impacts of day trading on the intraday pattern of market quality
- Authors: Tsung-Yu Hsieh, Ying-Fen Fu, Shih-Ya Ma
  Pages: 20 - 37
  Abstract: In Taiwan's stock market, buying first and selling later, as well as selling first and buying later, are permitted, as of January 1, 2014, and June 30, 2014, respectively. This study investigates day trading stocks (pilot stocks) and non-day trading stocks (control stocks) that appear in the Taiwan 50 index and Taiwan mid-cap 100 index during 2013–2014, with the goal of investigating the impact of day trading on the intraday pattern of market quality. With the difference analysis and cross-sectional regression analysis, this study reveals insights into a stock market that is populated mainly by individual investors. Prior research into intraday patterns of market quality rarely focused on individual investors. The current study demonstrates that the effective spread of pilot stocks decreases significantly, and trading depth increases significantly, after the implementation of buying first and selling later options. This liquidity increase phenomenon then is offset when the selling first and buying later option is permitted.
  Keywords: market quality; day trading; buying first and selling later; selling first and buying later; intraday pattern
  Citation: International Journal of Services Technology and Management, Vol. 26, No. 1 (2020) pp. 20 - 37
  PubDate: 2020-02-28T23:20:50-05:00
  DOI: 10.1504/IJSTM.2020.105396
  Issue No: Vol. 26, No. 1 (2020)
Innovative behaviour and the performance of technology-based
knowledge-intensive business services: an empirical study
- Authors: Xavier Amores Bravo, Anna Arbussa, Andrea Bikfalvi, Josep Llach, Marc Saez
  Pages: 38 - 57
  Abstract: The aim of this paper is to learn more about how technology-based knowledge-intensive business service firms (t-KIBS) innovate. To do so, we examine the range of innovation practices employed by a sample of 50 t-KIBS in Catalonia, Spain and the impact these practices have on innovation and business results. We distinguish between practices widely used among manufacturing and services firms and practices that are more typically used by services. Our results reveal that, on the one hand, practices common to manufacturing and services are significant in explaining improvements in both innovation and financial performance, while on the other hand, innovation patterns and practices that are more often used in services are not significant in explaining either innovative outputs or increases in operational profits and returns. These results are important for refining the design of innovation policies at a regional level in Catalonia, as well as abroad. Further research is needed to establish whether the innovative behaviour of t-KIBS is more akin to that of manufacturing firms than to that of service firms.
  Keywords: innovation; performance; service firms; service business; technology; knowledge-intensive; knowledge-intensive business services; KIBS; technology-based knowledge-intensive business services; t-KIBS
  Citation: International Journal of Services Technology and Management, Vol. 26, No. 1 (2020) pp. 38 - 57
  PubDate: 2020-02-28T23:20:50-05:00
  DOI: 10.1504/IJSTM.2020.105397
  Issue No: Vol. 26, No. 1 (2020)
An approach to reengineering applied to control of container logistics
cost using the PERT network
- Authors: Hao Zhang, Yan Cui, Liyu Zhu, Qingxiao Hou
  Pages: 58 - 76
  Abstract: With the development of society and the advancement of science and technology, Chinese automobile manufacturers are struggling with increasingly intense competition in the market. To earn a place in the industry and improve brand competitiveness, many companies are beginning to focus on the logistics of cost control, such that the whole supply chain cost is at its lowest when the value is at its highest, as this is the key to the future survival and development of China's automobile industry. As an example, this paper uses the container transport of Changan Ford auto parts logistics, and based on the cost analysis derived from the program evaluation and review technique (PERT), the existing transport process is reengineered. Through the comparison of the costs before and after the transformation and the sensitivity analysis based on the reengineered process, it is determined that the reengineered process is superior to the initial process and exhibits strong practical guiding significance for logistics cost control and the development of China's automobile companies.
  Keywords: reengineering; transport process; logistics cost control; PERT network technology
  Citation: International Journal of Services Technology and Management, Vol. 26, No. 1 (2020) pp. 58 - 76
  PubDate: 2020-02-28T23:20:50-05:00
  DOI: 10.1504/IJSTM.2020.105399
  Issue No: Vol. 26, No. 1 (2020)
Measuring e-service quality: a review of literature
- Authors: Amit Shankar, Biplab Datta
  Pages: 77 - 100
  Abstract: In the competitive electronic service (e-service) context, favourable consumer perception about performance is the key to success and marketers are keen to explore consumers' perceived service quality. Therefore, several scales have been developed to evaluate electronic service quality (e-SQ) in different contexts. This study explores methodological issues relating to the scale development process while undertaking content analysis of e-SQ literature. The study also focuses on the identification of crucial dimensions of e-SQ measurement scale in different e-service contexts. The review indicates that privacy and security, website design, responsiveness, efficiency, reliability, ease of use and system availability are prominent measures of e-SQ regardless of the context. This study also provides a comprehensive framework including antecedents and outcomes of e-SQ to help managers and researchers in evaluating e-SQ.
  Keywords: E-S-QUAL; e-retailing; scale development; e-banking; e-services; website quality
  Citation: International Journal of Services Technology and Management, Vol. 26, No. 1 (2020) pp. 77 - 100
  PubDate: 2020-02-28T23:20:50-05:00
  DOI: 10.1504/IJSTM.2020.105398
  Issue No: Vol. 26, No. 1 (2020)