JournalTOCs

LOGI ? Scientific Journal on Transport and Logistics
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This is an Open Access Journal

Open Access journal
ISSN (Print) 1804-3216 - ISSN (Online) 2336-3037
Published by Sciendo

[389 journals]

A Brief Analysis of Logistics Customer Service Management
- Abstract: The quality of customer service determines the survival and development of logistics enterprises. In the highly competitive e-commerce field, it is necessary to continuously improve the customer service management level of logistics enterprises, and the application of big data can optimize customer service management of logistics enterprises in e-commerce. This paper analyzes the reasons for the low customer service satisfaction with domestic logistics enterprises in China, and then puts forward how to optimize customer service management of logistics enterprises in ecommerce based on big data in order to effectively promote the service quality of logistics enterprises. This study is contributing to the body of knowledge by developing a comprehensive framework to solve various e-logistics problems. Hence, the current study is helpful for e-logistics companies to mitigate e-logistic customer satisfaction problems.
  PubDate: Fri, 17 Nov 2023 00:00:00 GMT
The Role of Logistics in the Management of the Railway Rolling Stock Life
Cycle
- Abstract: Every undertaking providing transport services in passenger rail transport must currently prepare for the liberalization of transport services operating under a public service obligation. Competition in the mentioned segment is expected to intensify. Rolling stock represents a significant cost item for railway operators. The management of the life cycle of railway rolling stock is a way to efficiently manage vehicles. Adequately chosen parameters that are monitored and evaluated during the life cycle of railway rolling stock are crucial to successful management. Logistics plays an important role in the railway vehicle life cycle management, which, when properly set up, represents a significant competitive advantage. All railway undertakings are facing challenging times due to the consequences of the COVID-19 pandemic and the energy crisis. Proper and effective railway rolling stock life cycle management will help them overcome current and future challenges.
  PubDate: Tue, 07 Nov 2023 00:00:00 GMT
The Impact of Consolidating On-Demand Food Delivery on Sustainability: A
Simulation Study
- Abstract: On-demand food delivery services have transformed the food industry, offering customers a convenient way to order their favorite food from restaurants and have it delivered to their doorstep. However, the increased number of delivery vehicles has led to higher costs, traffic congestion, and carbon emissions. To tackle these negative impacts, consolidating the delivery process by combining multiple orders from different restaurants to various customers has been suggested. This study evaluates the sustainability impact of direct versus consolidated orders in the on-demand food delivery sector. To achieve the objective, we used an agent-based simulation model based on real delivery data from Yogyakarta, Indonesia. Our simulation results indicate that due to constraints in time windows and routing complexity, only a small portion of all orders can be consolidated. But where consolidation is feasible, it can benefit businesses and the environment by reducing costs for customers, increasing drivers’ productivity, and reducing carbon emissions. The downside is that it may result in a longer customer waiting time. These findings provide valuable insights for businesses and policymakers seeking to promote sustainable practices in the on-demand food delivery sector.
  PubDate: Mon, 06 Nov 2023 00:00:00 GMT
Critical Factors of Sustainable Development in Road Management
- Abstract: A focus on changing practices towards greater use of environmentally friendly practices in all activities related to the maintenance of the assets and buildings entrusted to the Road Administration and Maintenance logically entails increased financial requirements. As this is a relatively complex issue, road management must be understood in a holistic way, including risk assessment. The dynamics of the sector entails a considerable number of critical factors that have a direct or indirect impact on the achievement of the basic goals of infrastructure management and maintenance organization in the context of ensuring road management and mobility while respecting the basic concept of sustainability. The objective of this article is to define the critical factors of sustainable development in road management, especially in terms of ad hoc maintenance.
  PubDate: Sat, 28 Oct 2023 00:00:00 GMT
Firefly Algorithm with Tabu Search to Solve the Vehicle Routing Problem
with Minimized Fuel Emissions: Case Study of Canned Fruits Transport
- Abstract: Nowadays, logistics is used to assess economic growth and address energy consumption and environmental problems. Optimizing collection and delivery routes reduces fuel consumption and cost, thereby minimizing greenhouse gas (GHG) emissions. The vehicle routing problem with time windows (VRPTW) is addressed to identify routes that minimize total transportation costs, fuel consumption, and GHG emissions based on collection and delivery activities. Firefly Algorithm (FA) integrated with Tabu Search (TS) as (FATS) was proposed within the case study concerning canned fruit transport. The results showed that the proposed method outperformed the existing approaches and reduced the fuel consumption from 31,286 to 26,314 litres per year. The proposed algorithm also reduced the number of used vehicles from seven to six, as five 6-wheel trucks and one 4-wheel truck, with transportation cost reduced from 1,061,851 to 893,108 Baht per year, as well as greenhouse gas emissions, which were reduced from 90,730 to 76,312 kg CO2 per year.
  PubDate: Fri, 13 Oct 2023 00:00:00 GMT
Assessing the Technical Efficiency of European Companies in the Automotive
Sector
- Abstract: This article deals with the assessment of the technical efficiency of the automotive industry in European countries. Unlike other studies, the paper will focus on international comparisons of efficiency while taking account company size. The analysis is thus based on the accounting data of individual companies. The content of the analysis covers the period between 2015 and 2019. In total, companies from 20 European countries shall be analysed. The results show that the level of efficiency in this sector is related to the size of the enterprise. In general, small enterprises turn out to be the least efficient. However, there is also a difference in the level of efficiency in the different size groups of enterprises depending on their geographical location, where in general, irrespective of the size category, Ukrainian enterprises appear to perform worst.
  PubDate: Fri, 06 Oct 2023 00:00:00 GMT
Effects of Queue Jump Lane on Public Transport: Case Study Using
Microsimulation
- Abstract: Public transport priority is an essential transport engineering technique for the transition to sustainable urban mobility. This article presents a case study that simulates the effects of introducing a queue jump lane followed by a bus lane beyond an intersection compared to a dedicated lane only in the section beyond the intersection (without introducing a queue jump lane). The monitored parameters were speed and reliability of public transport. The simulation was performed using the PTV Vissim program. The case study was evaluated in terms of public transport operation, as well as selected effects on other road traffic with the aim to determine the optimal traffic engineering design and improve public transport operation in practice. This case study provides valuable insights into the effects of these priority measures. The results can contribute to the improvement of public transport operations.
  PubDate: Fri, 06 Oct 2023 00:00:00 GMT
Comparison of Organisational Structures of Selected Passenger Railway
Transport Companies and their Impact on Strategic Goals of Companies
- Abstract: Establishing an appropriate organizational structure is an essential condition for the successful implementation of a corporate strategy. According to current strategists, strategy and structure are interrelated and should be developed in parallel. There is no definitive organizational structure of a company. Based on theories and research on the organizational structure of selected passenger rail transport organizations, it has been shown that an appropriate organizational structure is an important prerequisite for the implementation of the selected strategy. New organizational structures can provide new and interesting opportunities for managers and employees. However, these structures may pose a threat to employees due to the scale of work and, possibly, they may threaten their job. Developing new organizational structures without considering the consequences for those affected is surely inappropriate. At a time of liberalization and increasing competition, an effective organizational strategy is becoming a significant competitive advantage for rail passenger transport organizations.
  PubDate: Thu, 21 Sep 2023 00:00:00 GMT
Dynamic Multimodal Transport Systems with The Participation of Railway
Transport: Work Management Technology
- Abstract: The purpose of the article is to analyze the technical implementation tools of integrated development of rail and sea transport systems in multimodal transportation in their modern conception. The authors of this article analyzed studies and practical approaches in the field of multimodal transportation with the participation of rail and other modes of transport. The authors suggested improving the organization of the movement of material flows in a multimodal transport system by developing models for organizing multimodal transportation based on the theory of inventory management, probabilities, and mass service. The article presents the results of the analysis and theoretical generalization of approaches to the formalization of the operation process of the dynamic multimodal transport systems with the participation of rail and sea transport.
  PubDate: Sun, 11 Jun 2023 00:00:00 GMT
Impact of the COVID Crisis on Public Passenger Transport in Slovakia and
Urban Transport in Žilina on a Selected Line
- Abstract: The effects of the COVID-19-related crisis in society can be seen not only in long-distance passenger transport but also in the urban transportation services in the territory. During the pandemic, the travelling public tended to choose private motor vehicles, bicycles, or walking as their mode of transport to work or other activities. This fact was also the subject of our research based on the analysis of data on public passenger rail transport in the individual regions of the Slovak Republic and based on data analysis performed, also in urban transport in the city of Žilina. Mobility in the city was investigated and analysed based on detailed monitoring of the use of the means of transport on a specific trolleybus line No. 67, where a hybrid trolleybus Škoda 26TrA Solaris was deployed. It was found out that the impact of the pandemic and the adoption of restrictive measures to prevent the spread of the disease significantly affected this trolleybus line, where, depending on the extent of the measures taken, the occupancy of the trolleybus fluctuated by up to 60 % in specific months compared to the standard period of use of this means of transport.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Analysis of Passenger Behaviour During the Covid-19 Pandemic Situation
- Abstract: The unexpected arrival of COVID-19 significantly affected passenger behaviour and changed travel habits. This paper aims to assess passenger mobility due to the pandemic based on an online questionnaire survey conducted in two countries, Slovakia and the Czech Republic. This paper focused on evaluating the importance rate of selected factors depending on the means of transport. We describe how the most frequently used means of transport (regular travel habits) affect the degree of importance of selected factors during COVID-19, including the journey to work and school. The Likert scale measuring method involves finance, comfort, sustainability, time, and safety as decisive factors, whereas the Kruskal-Wallis test examines proposed hypotheses. We demonstrated the contingency of the importance rate and the frequently used means of transport for commuting to work or school. The questionnaire ranks time and safety among the most important variables affecting the selection of transport means.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Identification of the Impact of Transport Performance on the Economy of
Particular Area
- Abstract: Transport is one of the most important economic sectors in the world. It is a fundamental and important element of a country’s GDP. Gross Domestic Product (GDP) is considered one of the most important indicators of economic performance of a country. GDP can be compiled for both a country and a region. Changes in technology and economic structure of the production system of an area are the central issues of long-term economic growth according to the increase in the gross value added of a region. In this paper, the authors focus on finding out how the development of road freight transport performance affects the economy of a region. At the same time, they try to answer the question to what extent transport regulation can influence the economic development of an area. The research is mainly focused on EU policies aimed at regulating road freight transport.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Customer Requirements for Public Mass Transport During the COVID-19
Pandemic
- Abstract: In today’s rapidly changing business environment, it is important for a company to succeed. This applies to companies that produce goods as well as to those that provide services, and public transport is not different. Nowadays, people prefer individual transport. In the Slovak Republic, individual transport is perceived as an expression of personal prestige and freedom. On the other hand, however, it places a heavy burden on road infrastructure and has a great impact on the environment. In this paper, the authors aim to present the information obtained through a questionnaire survey focused on customer satisfaction and preferences in public mass transport in the context of the COVID-19 pandemic. As part of the statistical evaluation, the interdependence of two quantitative variables (ownership of a passenger car versus the purpose of the public mass transport customer’s trip) will be observed. Based on the research results, customer requirements and preferences were summarized and can be used by management of companies as a valuable basis for managerial decision-making and communication towards customers.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Proposal for Using IT Solutions in Public Passenger Transport in Slovak
Republic to Reduce the Spread of COVID-19
- Abstract: The unexpected emergence of the viral disease COVID-19 has caused many changes in all areas of life. People suffered from the fear of contracting the disease, which resulted in the decrease in the use of public passenger transport services. People’s uncertainty and frequently changing measures with a lack of information caused a shift of passengers from public passenger transport to individual transport. The analysis identified important criteria that passengers considered very important during the COVID-19 pandemic in relation to public transport. If these criteria are not met, passengers will not be willing to use public passenger transport and the use of individual transport will continue to grow. To ensure passenger satisfaction, new innovative software solutions have been analysed and then implemented into one specific solution. The proposed solution can meet the requirements of passengers, facilitate their travel using public passenger transport and provide them with regular information related to viral illnesses and important information and will ensure their satisfaction.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Optimization of Timetables on the Prague – Bratislava / Vienna and Rail
Transport Route in the Post-Pandemic Period
- Abstract: Due to the COVID-19 pandemic, the demand for public passenger transport has decreased significantly in many European countries since March 2020. Due to several measures and restrictions adopted, this decrease was particularly pronounced in international long-distance transport due to several restrictions and measures adopted. A significant decrease in demand could also be observed on the international rail transport route Bratislava / Vienna – Prague in the form of the decline in the number of transported passengers on this railway line. Therefore, it is very important and necessary to propose various measures to increase the demand and achieve a significant long-term increase in the number of passengers in long-distance rail transport not only on the mentioned transport route. This paper analyses the impacts of the COVID-19 pandemic on passenger transport usage frequency and proposes solutions to improve the quality of the timetables. It deals with the long-term and systematic concept of international long-distance passenger rail transport on the Prague – Bratislava / Vienna and back in the post-pandemic period. For this purpose, specific scientific methods are selected, which can be applied in order to rationalize and optimize train timetables.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
The Impact of COVID-19 Pandemic on Population Mobility in the Czech
Republic and Slovakia
- Abstract: In this scientific paper, the authors address the issue of mobility and the spread of COVID-19, as well as the impact of the COVID-19 pandemic and changes in the mobility of the population of the Czech Republic and Slovakia in 2020. The goal of the study is to determine whether the increase in the number of positive cases of COVID-19 and the associated increase in deaths influences changes in various categories of population mobility at the regional level in selected countries. The aim of the work is to empirically assess the impact of the first year of the pandemic on the mobility of the population. To achieve this, data on population mobility obtained from Google Statistics, together with information on the increase in the number of positive cases and the number of deaths caused by COVID-19 from both countries, were combined. The paper interprets and evaluates the results achieved, providing a picture of the course of the pandemic in the territories of the Czech Republic and Slovakia.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Regional Differences in the Impact of the COVID-19 Pandemic on the Demand
for Bus Transport in the Slovak Republic
- Abstract: The COVID-19 pandemic and the anti-pandemic measures taken have significantly affected the activities of the society and the associated need for mobility, as well as the transport behaviour of inhabitants. The goal of this research is to assess the impact of the COVID-19 pandemic on the change in the demand of residents for suburban bus transport (SBT) services in the regions of Slovakia. Due to the impact of the pandemic of COVID-19, there was a decrease in the number of passengers transported by SBT as well as a decrease in the supply of bus services offered in all the regions under study. The decrease in the number of passengers in the pandemic year was caused not only by COVID-19 and the anti-pandemic measures, but also by the reduction in the supply of SBT. The research confirmed the relation between the reduction in the offer of SBT and the decrease in passenger demand.
  PubDate: Tue, 23 May 2023 00:00:00 GMT
Solutions of Problems Related to COVID-19 Pandemic with Application of
Selected Logistic Technologies
- Abstract: Covid-19 has brought about the development of the use of technological applications and initiatives to control the situation. The aim was to effectively monitor and eventually treat patients and facilitate the efforts of medical staff. This paper is the result of research into the possibilities of solving the problems caused by the Covid-19 pandemic by applying selected logistics technologies. The paper provides a new perspective on technologies and discusses possibilities for future research. The goal of the study is based on relevant existing research which examines in detail how five selected technologies can help in the fight against the pandemic. It defines the potential practical application of these technologies in the context of threats to public health. The main findings of this paper concern the application of logistics technologies considering these essential factors. The research characterizes the problems associated with using the proposed technologies, such as costs, time, legislative constraints, safety, and ethics. Proposals for the practical application of logistics technologies in solving pandemic-related problems must accept not only the legal framework but also the socio-ethical dilemmas that these technologies present.
  PubDate: Tue, 23 May 2023 00:00:00 GMT