Authors:Humaidid Muhajir, Aswar Annas Pages: 1 - 15 Abstract: The spread of COVID-19 in Makassar City has increased the death rate, affected people's behavior, and crippled the economy. Various efforts have been made to mitigate it, including by implementing the Makassar Recover policy. Using a qualitative descriptive approach, this research will provide an overview of the impact of the Makassar Recover program on handling COVID-19. Primary data sources are collected through interviews with informants while secondary data sources are collected through document review of Recover Ecosystem documents. The results showed that the Makassar Recover program from the Health Immunity dimension impacted increasing community immunity through vaccination and the presence of a COVID hunter task force involved in providing social assistance and establishing treatment posts. The government also handles triage, testing, tracing, and treatment through the Recovery Task Force. The Social Adaptation Dimension impacts changing people's lifestyles to be healthier. Activities are carried out, namely sterilizing 509 social facilities and public facilities by spraying disinfectants, preparing 1,500 free handwashing stations and body temperature measuring devices, and providing educational media and a COVID-19 call center for citizens. The Economic Recovery Dimension impacts the formation of new business actors. Activities are carried out to form 5,000 start-up halls as new business actors, as many as 13,277 MSME players, and 1,604 cooperative units are activated and given capital. PubDate: 2023-06-30 DOI: 10.22146/jkap.77905 Issue No:Vol. 27, No. 1 (2023)
Authors:Fatimatuz Zahro Diah Putri Dani, Dian Hafit Syaifullah Pages: 16 - 30 Abstract: This research analyzed the service quality of The Religious State University (PTKN) in the era of COVID-19. The research problems for this study can be formulated as: (1) How is the level of satisfaction of service users (students) with the services provided by PTKN in the COVID-19 era' (2) What service elements need to be maintained, improved and repaired the level of satisfaction' This study uses a quantitative method with a survey approach. The sampling technique in this survey is convenience sampling. The service quality measurement instrument refers to Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, which is scientifically adapted from the five dimensions of ServPerf by Cronin and Taylor. The research result showed that the SQI value of the majority of PTKN surveyed is included in the category of “Very Good” service performance or with the category of service quality “A”. However, online teaching and learning activities (KBM) are new to all PTKN surveyed, so some service providers and service users still have to adapt to this new habit. This is one of the reasons the service application is the lowest element and needs to be repaired. PubDate: 2023-06-30 DOI: 10.22146/jkap.73066 Issue No:Vol. 27, No. 1 (2023)
Authors:Dina Suryawati, Alfareza Firdaus, Supranoto Supranoto Pages: 31 - 50 Abstract: This research builds a conception of MSME policy as an important alternative to growing the economy in Indonesia. MSMEs in Indonesia are currently undergoing a phase of surviving the global crisis, so there are still many quick steps that the government must take. One step that needs to be taken is to build a fast and adaptive bureaucratic managerial pattern. This research focuses on constructing bureaucratic management based on quick wins as one of the principles of agile governance. In Indonesia, the concept of quick wins has a different scope from quick wins in agile governance. Quick wins in Indonesia tend to emphasize organizational and human resource management. Meanwhile, the conception of quick wins in agile governance focus on implementing an adaptive bureaucratic ecosystem to achieve maximum results. In order to build a conception of quick wins that focuses on the application of an adaptive bureaucratic ecosystem, this research uses Soft System Methodology (SSM), which can construct an appropriate conceptual building. The results of this study show that efforts to realize quick wins that focus on adaptive bureaucratic ecosystems involve revamping MSME policy management. Three elements that can drive the internal ecosystem of the organization toward realizing the concept of quick wins are visionary leaders, collaborative work patterns between teamwork and leaders, and organizational culture and resources. PubDate: 2023-06-30 DOI: 10.22146/jkap.79022 Issue No:Vol. 27, No. 1 (2023)
Authors:Dhika Purnastyasih, Eko Prasojo Pages: 51 - 64 Abstract: Telemedicine is a form of utilizing technology in the health sector that has been rapidly adopted globally, especially since the COVID-19 pandemic. Telemedicine has the potential to be a solution to overcoming the problem of access to health services. Despite its great benefits, telemedicine also encountered obstacles in its implementation, and among them that are fundamental is trust. Trust in telemedicine is unique and different from electronic services because it involves personal and sensitive data. This study examine the role of trust in telemedicine and the factors that determine trust in telemedicine services through a systematic review. This study uses a systematic review method of related publications from 2012 to 2022 derived from the Scopus database. A selection process was carried out based on the eligibility criteria set for 1196 related publications, so 17 articles were obtained, which were analyzed in this study. Based on a literature review, trust in telemedicine is multi-dimensional and is shaped by various factors of trust that influence each other. The main factors are trust in the care organization, trust in the care professional, trust in the treatment, and trust in the technology. Another factor that determines trust in telemedicine is individual’s characteristics, such as age, gender, level of education, technological literacy, income, type of disease, health condition, frequency of use, and experience. Moreover, there are factors external from the individual characteristics that can also determine trust in telemedicine, such as family support, living area, community, and social media, the COVID-19 pandemic, and the existence of policies and regulations that support and enforced. PubDate: 2023-06-30 DOI: 10.22146/jkap.82724 Issue No:Vol. 27, No. 1 (2023)
Authors:Muh Alfian, Subando Agus Margono Pages: 65 - 79 Abstract: The city of Makassar is an example of smart city development practice and considered successful in emerging with a new policy innovation. The city was able to build a smart city not only based on information technology (IT) but also involves a local wisdom called “sombere”. The value of sombere in the life of the people of Makassar is a manifestation of the attitudes and behaviors that includes friendliness, kindness, and care. This study examines how the application of sombere local wisdom in supporting smart city-based policy in Makassar. This study uses qualitative methods with case study designs. Data collection is carried out through interviews, observations, and documentation, and were analyzed using an interactive model. The results showed that the value of friendliness, kindness, and care in sombere is the key to a successful implementation of smart city policies. Sombere could maintain the policy so that it remained sustainable and easily accepted by the people of Makassar. Local wisdom significantly has a positive effect on each service and program created. However, in some of the programs, local wisdom is difficult and even too forced to combine with the smart city program. The dimensions that are well supported by local wisdom are found in the dimensions of smart governance, smart living, and smart society. Meanwhile, the dimensions of the smart environment and smart economy are difficult to combine local values with the use of technology. Moreover, the value of local wisdom seems to be just a slogan in smart branding. PubDate: 2023-06-30 DOI: 10.22146/jkap.82500 Issue No:Vol. 27, No. 1 (2023)
Authors:Inrinofita Sari, Suswanta Suswanta Pages: 80 - 92 Abstract: The issue of the relocation of Indonesia's capital city has garnered increasing coverage by the Indonesian news media. The media has a crucial position in shaping public narratives concerning policymaking. Furthermore, it is well known that news media has an influential role in shaping public narratives especially in public policy process. This study uses Narrative Policy Framework (NPF) to examine the general public and policymaking actors narrative in news media related to the issue of Indonesia’s capital city relocation. This study uses qualitative research methods with the QDAS (Qualitative Data Analysis Software) approach. The data sources used for this study is collected from five widely-known online news media in Indonesia. The findings of this study indicate that the pro-side who support the decision to relocate the capital city is more influential. Through actors who are pro towards the policy, the most significant pro narrative is found in the indicators of Equitable Development and Economy. Relocating the capital city to Kalimantan is claimed to be one of the solutions implemented by the Jokowi government to balance the development on the island of Java and outside Java. Meanwhile, the main narrative in the opposing side (cons) is that relocating the capital city is not urgent because it cannot be implemented in time and that the economic downturn due to the COVID-19 pandemic still overshadows Indonesia's economic conditions. PubDate: 2023-06-30 DOI: 10.22146/jkap.83476 Issue No:Vol. 27, No. 1 (2023)
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