Similar Journals
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Africa’s Public Service Delivery and Performance Review
Number of Followers: 4  Open Access journalISSN (Print) 2310-2195 - ISSN (Online) 2310-2152 Published by AOSIS Publishing  [32 journals]
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- The role of strategy implementation practices on performance of the public
sector organisations
Authors: Pachalo M. Mwanza; Javaid A. Dar
Abstract: Background: Effective strategy implementation is crucial for public sector organisations. Despite the importance of strategic planning, many public organisations struggle with execution, leading to performance gaps. This study addresses the limited research on strategy implementation in public companies.Aim: This study investigates how strategy implementation practices – focusing on organisational capability, internal processes and implementation styles – impact the performance of public companies.Setting: The research was conducted in Malawi, involving state-owned enterprises responsible for electricity generation and distribution.Methods: A quantitative design was used, with structured surveys distributed to 304 employees. Ordinal logistic regression analysis examined the relationships between strategy implementation practices and organisational performance.Results: The findings reveal that organisational capability and internal processes significantly enhance performance. Rational strategy implementation alone did not directly impact performance but incremental strategy implementation showed a strong positive influence on performance, emphasising the value of adaptability; however, beyond a certain point, excessive flexibility hindered performance, underscoring the need for balance in strategy execution styles.Conclusion: Public organisations should prioritise investments in organisational capabilities, balance strategy implementation styles and align internal processes with strategy to optimise performance.Contribution: This study advances strategic management theory by integrating the Resource-Based View and Dynamic Capabilities Theory, offering insights into improving strategy implementation in public electricity utility organisations.
PubDate: Wed, 16 Apr 2025 12:00:00 +020
- Sustainable public procurement through Internet of Things and cloud
computing in South Africa
Authors: Lawrence M. Mojaki; Tite Tuyikeze, Nkanyiso K. Ndlovu
Abstract: Background: The South African public sector uses procurement and supply chains to address service delivery mandates. This approach must be based on a system that is inclined to ‘value for money, open and effective competition, ethics and fair dealing, accountability and reporting, and equity’. The current system is plagued by biasedness, poor record handling and insufficient contract administration.Aim: The study aimed to link the Internet of Things (IoT) and cloud computing with sustainable public procurement and supply chain management (SCM). Furthermore, the study investigates how Industry 4.0 technologies can improve process efficiency in public procurement.Setting: This study focuses on public procurement within the South African context.Methods: The study followed an exploratory qualitative methodology approach. Data were collected by one-on-one interviews and analysed through ATLAS.ti 24 following a thematic analysis approach.Results: The research revealed that IoT and cloud computing bring sustainability, stability and efficiency to the process. Furthermore, the study revealed other useful technologies such as artificial intelligence, machine learning, robotics and blockchain.Conclusion: Utilising IoT and cloud computing in public procurement and SCM is best option for the South African government. They do not only bring efficiency to the process but also improve the advancement of preferential procurement and improve green economy initiatives.Contribution: This study contributed to the body of knowledge on the usage of technology in public procurement and to the sustainable development goals of reducing inequality and climate action.
PubDate: Thu, 03 Apr 2025 08:00:00 +020
- Hybrid partnership intricacies in South African municipalities
Authors: Takudzwa Musekiwa; Tyanai Masiya, Stellah Lubinga
Abstract: Background: Hybrid partnerships have emerged as a promising approach for addressing the multifaceted challenges in municipal service delivery. South African municipalities have been experimenting with various forms of hybrid partnerships in the context of mounting service delivery challenges.Aim: This study analyses the intricacies of hybrid partnerships in South African municipalities.Setting: The study was carried out in the South African municipalities.Methods: This study used a qualitative methodology within the interpretivist paradigm. To understand and situate hybrid partnerships, this study relied on secondary sources such as credible documents and conceptual analysis. Thematic analysis was utilised to discern recurrent themes, patterns and insights pertaining to hybrid partnerships in South African municipalities, as well as on a global scale.Results: This study found that hybrid partnerships are frequently hindered by various substantial challenges in South African municipalities. Such challenges include power imbalances among parties, burdensome complex legal frameworks, a lack of transparency in decision-making processes, limited resources, interference from political entities and ambiguities in policies. These issues undermine the collaborative governance approach, which seeks to promote equal stakeholder participation, openness and mutual trust.Conclusion: Understanding these barriers is crucial for developing effective strategies for enhancing collaboration and improving service delivery at the municipal level.Contribution: This research provides timely theoretical and conceptual insights into the factors that affect hybrid partnerships in municipal service delivery. Lastly, the study recommends that policymakers and practitioners strive to establish effective strategies to enhance hybrid partnerships and improve service delivery at the municipal level.
PubDate: Fri, 14 Mar 2025 07:00:00 +010
- Water sector value chain challenges: The case of Chris Hani District
Municipality
Authors: Thembinkosi Twalo
Abstract: Background: This study examined the challenges faced by the water sector value chain in the Chris Hani District Municipality (CHDM). The investigation was prompted by the issues related to water shortages and the poor quality of potable water in the area.Aim: The aim of this study was to identify the challenges in the water sector that are responsible for the precarious water provision services that are experienced at CHDM.Setting: The study was undertaken at CHDM, Eastern Cape, South Africa.Methods: The study used qualitative research techniques to delve deeper into the water issues at CHDM, and 10 sampled participants were interviewed.Results: The results show that the CHDM does not seem to adhere to some of the regulations of the Water Services Act of 1997. There is also a continuation of the non-payment culture by some water consumers because of poor affordability, resistance and municipal billing challenges.Conclusion: Regarding the interplay between water as a constitutional right and water as a business, the study concludes that consumers who can afford to pay should do so, while the indigent should be subsidised by the government. In terms of infrastructure, bulk water supply should be upgraded, dilapidated infrastructure should be replaced, revenue collection should be improved and there should be ring-fenced revenue for the provision of water services.Contribution: The study’s contribution is primarily on addressing some of the service delivery issues such as the municipality’s performance in relation to the provision of water services.
PubDate: Fri, 28 Feb 2025 08:00:00 +010
- Lack of government support: A hindrance to entrepreneurship development of
SMTE sector in Buffalo City, South Africa
Authors: Siyabonga Mxunyelwa; Dinesh Vallabh
Abstract: Background: The lack of government support hinders entrepreneurship development thus burdening the South African economy. The small to medium tourism enterprise (SMTE) sector currently faces challenges due to lack of government support.Aim: This study sought to investigate the lack of government support among owners and managers of SMTEs in Buffalo City, South Africa.Setting: This study focusses on the role of government support in tourism entrepreneurial ventures within Buffalo City.Methods: The study utilises both qualitative and quantitative research methods to analyse the role of government in the SMTE sector.Results: The study elucidates that some of the owners and managers that operate these businesses lack government support to manage businesses to perform optimally and provide impetus to entrepreneurship development.Conclusion: The study indicates that government support is crucial to entrepreneurial development. Therefore, it is recommended that government must invest in supporting small business initiatives to enable them to improve performance. Thus, entrepreneurship development will help developing economies such as Buffalo City.Contribution: The article sought to investigate the challenges that relate to a lack of government support. The role of government is critical in developing initiatives that could assist owner-managers in discharging their managerial responsibilities of SMTEs. Furthermore, it is recommended that the government should provide effective entrepreneurial training support programmes in order to foster the growth potential of SMTEs in Buffalo City.
PubDate: Fri, 28 Feb 2025 06:00:00 +010
- The governance imperative: The influence of effective governance in
unlocking intrapreneurial potential for sustainable public value
Authors: Lucy T. Chamba; Ismael Tarirai
Abstract: Background: Environmental, Social, and Governance (ESG) practices are gaining traction, with a particular focus on State-Owned Enterprises (SOEs) and their contribution to sustainability. This study looks at how governance promotes intrapreneurship, a key capability for SOEs to achieve sustainability through public value creation.Aim: This study investigates the influence of effective governance on intrapreneurial activity within SOEs. We hypothesise that strong governance structures promote intrapreneurship, ultimately leading to enhanced sustainability performance.Setting: The research focuses on SOEs operating in Zimbabwe.Methods: A quantitative approach was employed. We surveyed 300 middle managers across various SOEs in Zimbabwe. The combined effects of the independent variable were examined using Multivariate Analysis of Covariance (MANCOVA) (governance) and dependent variables (intrapreneurship and sustainability performance) because of the presence of multiple dependent variables.Results: The study reveals a statistically significant positive relationship between good governance, robust intrapreneurial activity and enhanced sustainability performance. State-Owned Enterprises with strong governance structures exhibited superior innovation, translating into greater public value through enhanced societal impact, customer satisfaction and service delivery.Conclusion: Effective governance plays a critical role in nurturing intrapreneurship and achieving sustainability within SOEs. This highlights the importance of prioritising good governance practices for SOEs to contribute meaningfully to sustainable development.Contribution: Through an empirical examination, this study advances the topics of sustainability and intrapreneurship in public sector companies, looking at the interrelationships between governance, intrapreneurship and sustainability in SOEs.
PubDate: Fri, 14 Feb 2025 10:00:00 +010
- Centralisation of financial decision-making on public hospitals in the
Eastern Cape province
Authors: Thanduxolo Fana; Mosekama O. Mokhele
Abstract: Background: The formal introduction of national health insurance in 2011 is making significant progress in South Africa. However, coronavirus disease 2019 (COVID-19) and the current financial situation pose a new challenge to South Africa’s ailing public health system, especially the centralisation of financial decision-making.Aim: This article examines the implementation of centralisation of financial decision-making and its impact on the functioning of public hospitals to deliver public healthcare services.Setting: The study’s research focussed on three public hospitals in the Eastern Cape province, South Africa.Methods: This article followed the qualitative research method using semi-structured interviews and focus groups.Results: Budget cuts, inadequate audit results, poor financial management and a lack of leadership support and management were the main reasons for centralising the financial decisions of public healthcare services to the Provincial Department of Health. The results further show that the chief executive offices in those hospitals do not have the power to make financial decisions, which affects hospital operations.Conclusion: This article concludes that the centralisation of financial decision-making leads to delays in decision-making and poor public hospital functionality in delivering public healthcare services.Contribution: It is crucial for public hospital leadership to understand which decision-making powers are centralised and which are decentralised. This understanding will assist public hospital leadership in assessing their respective hospitals’ specific needs and capabilities and strike a balance between the appropriate level of decentralisation, service performance, adequate staff availability and hospital functionality. Lastly, continuous monitoring and evaluation of the impact of centralised decision-making on public hospital operations could help public hospital leadership identify and promptly address any potential drawbacks.
PubDate: Fri, 31 Jan 2025 11:11:00 +010
- Implementation of the 5IR for efficient service delivery in the public
sector, South Africa
Authors: Amos Shibambu
Abstract: Background: The emergence of Fifth Industrial Revolution (5IR) alleviates the Fourth Industrial Revolution’s (4IR) technocentric driven behaviour by promoting collaboration. The 5IR is based on the observation that 4IR focused less on the original principles of social fairness and sustainability and more on digitalisation and artificial intelligence-driven technologies to increase production efficiency and flexibility.Aim: This study aimed at fostering the implementation of 5IR for efficient service delivery in the public sector, South Africa.Setting: This study emanates from the view that the government of South Africa is hesitant, leading to retention of the ancient technology to provide improved services.Methods: This study was conducted as a systematic literature review. Data were collected from the articles ranging between 2016 and 2024.Results: The findings revealed that it is not easy to face the emerging technology without the adequate regulatory framework, basic cognitive and problem-solving skills, which show unpreparedness of the workforce.Conclusion: The government has been forced into implementing the emerging technologies by the IT industry despite the lack of the regulatory framework; however, this can still be corrected retrospectively and prepare the way ahead with ongoing training and development of the public servants.Contribution: The significance of this study is that it envisages the infusion of 5IR technologies for the betterment of the public service delivery.
PubDate: Fri, 31 Jan 2025 09:15:00 +010
- Thirsting for solutions: Unpacking inadequate water provision in rural
communities
Authors: Sinazo Sixolisiwe Tshona; Sithenkosi Lungisa, Luluto Mgweba
Abstract: Background: In South Africa, access to water is not equally spread across the population. As a result, 19% of those living in rural areas lack access to a dependable water source and 33% lack basic sanitation services.Aim: This study aimed to identify obstacles municipalities face in delivering water services to rural communities and challenges surrounding water scarcity.Setting: This study focused on the rural areas of the Amathole District Municipality in the Eastern Cape province, South Africa.Methods: A qualitative research approach was employed, with a case study design and an interpretivism paradigm. The data collection process utilised semi-structured interviews and a thematic analysis to interpret the findings comprehensively.Results: Findings reveal that ageing infrastructure, ineffective governance structures, limited financial resources, and uneven distribution of water resources exacerbate the problem.Conclusion: Part of the recommendations is that significant investment is needed in upgrading water infrastructure, particularly in rural areas, and governance structures should be strengthened to ensure effective management and equitable distribution of water resources.Contribution: Through delineating strategic recommendations, this study identified the root causes behind insufficient water provision within rural communities. This contributes to the direction of policymaking efforts and expands its impact on future researchers within the field of public administration. Moreover, to bridge the gap between ensuring adequate water provision and promoting efficient water utilisation, it makes strategic proposals for improving water management and distribution, which will affect policymaking and future public administration research.
PubDate: Fri, 24 Jan 2025 08:00:00 +010
- South Africa’s service delivery in the 4IR era: The need for
responsible leadership
Authors: Nkosingiphile E. Mkhize; Christian Kayembe, Xolani Thusi
Abstract: Background: It is argued that fourth industrial revolution (4IR) and its technologies need not just ethical leadership but also a more effective kind of leadership known as responsible leadership to be successfully implemented and adopted. Technology has the potential to enhance significantly existing service delivery mechanisms.Aim: This research examines the 4IR through the perspective of responsible leadership of senior managers in public administration, a cornerstone of public sector ethics at the helm of public institutions.Setting: This study focusses on the South African public sector in general with a consideration of a few public services.Methods: A qualitative research approach was used in the study, and the study reviewed the literature on the phenomenon under investigation. The reviewed literature consisted of secondary sources of data such as peer-reviewed articles, information on credible websites, scholarly books, and institutional and technical research reports.Results: This research suggests that leadership that is not responsible among South African administrative officer-bearers is to blame for the country’s chronic service delivery problems. In addition to influencing the job satisfaction of those directly under the leader’s supervision, responsible leadership reflects the authority the leader holds, can reduce unethical behaviour among the major stakeholders and reflects the leader’s moral compass.Conclusion: The study concluded that ineffective leadership among South African government officials is to blame for the country’s chronic service delivery problems.Contribution: This article seeks to contribute to the continuing discussions about the significance of innovation and leadership in the period of the 4IR.
PubDate: Wed, 18 Dec 2024 13:00:00 +010
- The impact of business support services on the payment of social grants in
the Free State province
Authors: Setsabi S. Matsoso; Moses M. Gasela
Abstract: Background: South African Social Security Agency (SASSA) plays a significant role in alleviating socio-economic challenges in the Free State province of South Africa. Yet, little is known as to whether business support services influence the payment of social grants in the Free State province. This study was hence intended to fill this gap.Aim: This study aimed to examine the impact of business support services on the payment of social grants in the Free State province of South Africa and recommend improvement enhancement mechanisms, which can be used to improve the payment of social grants.Setting: The setting relates to the state organs at Provincial, Local and National level, in terms of the legal framework, linkages with performance including service delivery and political dynamics.Methods: A descriptive survey design was adopted. A questionnaire was used to collect quantitative data from a random, systematic sample of 170 employees (100% response rate). Descriptive and inferential data analysis were performed. Pilot testing other measures were undertaken to ensure validity and reliability of the study’s findings.Results: It was found that there is a positive impact of business support services on the payment of social grants.Conclusion: Reliable business support services result in the payment of social grants at the right place, at the right time and in a cost effective manner.Contribution: This empirical investigation contributes to an understanding of the role of business support services within the context of all spheres of government and service delivery.
PubDate: Thu, 12 Dec 2024 06:00:00 +010
- The adoption of virtual reality technologies for training healthcare
professionals
Authors: Lario Malungana; Bester Chimbo
Abstract: Background: The current digital transformation has resulted in a greater emphasis on the training of healthcare professionals. Therefore, adoption of virtual and augmented reality technologies in South African hospitals is hindered by the lack of service delivery by healthcare professionals.Aim: The study aims to examine the applications of virtual and augmented reality in healthcare training for application, efficacy for healthcare professionals.Setting: South African hospitals.Methods: This study presents a systematic literature review guided by the PRISMA framework that evaluates the efficacy of virtual and augmented reality training in enhancing the abilities of healthcare professionals. A search was performed via the Scopus and Google Scholar databases, covering the period from 2019 to 2024.Results: Initial studies suggest that the healthcare sector has a limited understanding of the concepts of virtual reality (VR) and augmented reality (AR). Furthermore, virtual and augmented reality technologies employ more sophisticated techniques than physical training for comprehension by creating a simulated environment.Conclusion: The research article indicates that training through patient simulation is an effective method for educating healthcare professionals prior to healthcare professionals’ clinical practice. Healthcare professionals are allowed to cultivate vital abilities and engage in practice sessions without the potential of inflicting harm on actual patients. The application of human practice can be achieved in either a clinical setting or a simulation laboratory.Contribution: This study significantly contributes to the healthcare sector by examining the adoption of virtual and augmented reality.
PubDate: Tue, 10 Dec 2024 06:00:00 +010
- Africa’s public service delivery and performance overview 2024
Authors: Munacinga C. Simatele
Abstract: No abstract available.
PubDate: Fri, 08 Nov 2024 06:00:00 +010
- Acknowledgement to reviewers
Authors: Editorial Office
Abstract: No abstract available.
PubDate: Thu, 07 Nov 2024 10:00:00 +010
- Performance reporting practices in state-owned enterprises: A systematic
literature review
Authors: Tsedal L. Mikael; Isaac Mabhungu
Abstract: Background: Performance reporting and measurement in state-owned enterprises (SOEs) have been ambiguous for years subject to the nature of the sector. State-owned enterprises are third sector public entities characterised by hybridity of rationales, heterogeneity of goals and multiple stakeholders’ interest. Besides, the diverse institutional frameworks and ownership structure in SOEs make performance reporting and measurements in the sector more complex than in private profit enterprises.Aim: The systematic review of the literature focusses on performance reporting practices in SOEs. It examines SOE performance report users, performance measurement metrics, and the alignment of objectives and performance information.Method: Critical searches of literature in databases such as Scopus or Science Direct, Emerald Insight and JSTOR were made using ’performance reporting’ and/or ’State-owned Enterprises’ as main keywords. More literature was explored in Google Scholar.Results: The concept of performance reporting in SOEs is embedded in broader subjects such as ‘governance in public sectors’, ‘corporate governance in SOEs’ and ‘accountability in public sector’. Performance reports of SOEs in practice focus on the traditional financial performance measurement.Conclusion: There is no straightforward approach in performance reporting of SOEs in the literature. This shows that performance reporting in SOEs is highly slanted, making it difficult to assess efficiency of SOEs.Contribution: The article contributes in unlocking knowledge in highly blurred practices of performance reporting in SOEs.
PubDate: Thu, 31 Oct 2024 11:11:00 +010
- Integrated development plan strategies for service delivery in Nelson
Mandela Metropolitan Municipality
Authors: Nadiswa Mpolweni; Martin Kabange, Omololu M. Fagbadebo
Abstract: Background: Following the end of apartheid in 1994, the democratic government recognised the importance of local government as a key vehicle for service delivery.Aim: This article examined the effectiveness of the integrated development plan (IDP) strategies of the Nelson Mandela Metropolitan Municipality (NMMM) as a public service delivery tool.Setting: In South Africa, poor service delivery has remained a challenge. This has been attributed to the challenge of transparency and accountability. Thus, the lack of access to basic needs is more profound at the local government level. While urban centres have access to certain basic facilities, rural communities such as Walmer and Motherwell townships remain underdeveloped.Methods: The study used a qualitative research design for data collection and analysis. Thirty participants were purposively selected among municipal officials, ward councillors and community members for semi-structured interviews. Thematic data analysis was used for the analysis of data.Results: Despite the IDP’s well-structured strategic framework, various challenges, such as insufficient community participation, inadequate resource allocation and a lack of essential planning skills among officials hindered its effective implementation.Conclusion: The study concluded that for the IDP to achieve its aims, its implementation should be evidence-based and responsive to community needs. Effective service delivery requires a fundamental transformation in municipal leadership and public participation.Contribution: The article presents the challenge of public service delivery within the context of the IDP strategies in a specific municipality. It serves as a signpost for understanding the implementation of the IDP as a public service delivery strategy.
PubDate: Wed, 23 Oct 2024 06:00:00 +020
- The impact of public procurement on delivery of quality education in
Queensburgh secondary schools, KwaZulu-Natal province, South Africa
Authors: Gabriel L. Ngcobo; Hendrik F. Conradie
Abstract: Background: The South African government is faced with the challenge of expediting the provision of basic services while at the same time complying with public sector procurement regulations. The adherence to regulations results in delays in the provision of infrastructure for public schools.Aim: The article seeks to assess the impact of public procurement processes on service delivery with regard to the provision of infrastructure to public schools.Setting: The article focusses on secondary schools in Queensburgh, KwaZulu-Natal, South Africa.Methods: The article employed a qualitative research method and primary data were gathered through semi-structured interviews with eight Public Works officials and eight contractors that conduct business with the KwaZulu-Natal Department of Public Works (DPW). Purposive sampling had been utilised to identify participants.Results: The article revealed that procurement processes profoundly impact the speed and quality of infrastructural delivery, and in many cases negatively, with delays being experienced.Conclusion: The study showed that the procurement processes affect the delivery of infrastructure in public schools.Contribution: This can assist the South African government in designing procurement in a manner that will expedite service delivery. This is not only going to assist in the provision of schools’ infrastructure in Queensburgh area but should also become a blueprint to eliminate backlogs and delays in service delivery.
PubDate: Tue, 24 Sep 2024 09:00:00 +020
- Corporate social responsibility in state-owned enterprises: Zimbabwe
Revenue Authority
Authors: Melody Mandevere
Abstract: Background: Organisations contribute to a stable environment through corporate social responsibility (CSR). For an organisation to be viable, it has to fulfil the needs of all its stakeholders. The function of state-owned enterprises (SOEs) is not profit-making but providing goods and services and accomplishing public policy objectives. State-owned enterprises demand consideration in the current economic climate because they represent an important part of the economies of many countries. Stakeholders in SOEs have a complex relationship. This article seeks to examine how Zimbabwe Revenue Authority (ZIMRA) is implementing its CSR activities.Aim: Understand how managers in SOEs treat their stakeholders in CSR implementation.Setting: The research was done in the ZIMRA, a parastatal operating in Zimbabwe.Methods: Qualitative research was used where in-depth interviews were conducted with ZIMRA managers to analyse their understanding of CSR and how they are implementing CSR.Results: Zimbabwe Revenue Authority understands what CSR is and what it involves; however, the organisation does not have a plan that involves all their stakeholders. This may lead to a negative impact on stakeholder perception and organisation’s reputation. Zimbabwe Revenue Authority’s employees fund their CSR making them more important and therefore should be considered in decision-making.Conclusion: It is imperative for ZIMRA to have a CSR approach which involves their stakeholders in CSR implementation. The funding of the CSR policy is also unsustainable and the organisation should consider including other funding strategies. It is vital for an organisation to do a stakeholder mapping so that they better understand their stakeholders.Contribution: The article recommends the best ways in which SOEs can contribute to communities through CSR.
PubDate: Fri, 20 Sep 2024 06:00:00 +020
- Evidence-based healthcare practice adoption: The impact of electronic
health records
Authors: Lovemore Motsi; Bester Chimbo
Abstract: Background: For healthcare institutions, proper documentation of the upkeep of patient medical records is imperative. In addition, without a record of the patient’s medical history, the doctors are unable to demonstrate that the treatment was delivered correctly.Aim: The primary objective of this research was to determine the influence of electronic health records (EHR) towards the adoption of evidence-based healthcare practice (EBHP) in South African public healthcare.Methods: The study used a quantitative methodology, and a self-administered questionnaire was used to collect data from 300 healthcare professionals. In all, 450 questionnaires were distributed, and of those, 150 were unfit for data analysis because of insufficient data, leaving a total of 300 responses. Data were analysed using exploratory factor analysis (EFA) to identify latent constructs. Confirmatory factor analysis (CFA) was used to assess the validity and reliability of these constructs. The appropriateness of the measurement model was then assessed using fit indices for a structural equation model.Results: The findings show EHR had a direct influence on information quality, medical error reduction, diagnosis and treatment of diseases as well as better coordination of patient’s care. In addition, the results show that EHR-based clinical decision support is crucial for practising evidence-based healthcare and plays a significant role in the quality of healthcare, particularly in the management of diseases and preventative care. As all requirements for validity and reliability (root mean square error of approximation [RMSEA] = 0.085, comparative fit index [CFI] = 0.956 and χ2/df = 2.513) have been satisfied, the model is considered valid and reliable.Conclusion: When healthcare professions such as doctors and nurses accurately record patients’ medical histories, they are able to make successful medical decisions and prescribe medications based on the patients’ past and present medical histories. Electronic health records systems facilitate the easier and more efficient exchange of patient data between medical schools, research labs, specialists, pharmacies and other healthcare institutions. Furthermore, they provide medical professionals with resources and up-to-date information to help them deliver EBHP that can benefit patients by reducing or even eliminating medical errors.Contribution: The study contributes theoretically to the field of information systems by outlining a model that includes the variables that affect the adoption of EBHPs in public hospitals.
PubDate: Thu, 05 Sep 2024 06:05:00 +020
- The significance of total quality management implementation challenges in
service delivery
Authors: Thabiso G. Moholoholo; Prosper K. Hoeyi, Kingsley N. Orlu
Abstract: Background: Many of the total quality management (TQM) implementation challenges substantiated in the literature seem oriented towards various facets, including organisation, management, or clients, casting doubts about the effectiveness of the concept in service delivery. The ever-increasing demand for quality services solicits more attention to the desired performance outcomes that define and reflect more of clients’ needs. Such demand presents quality management concerns for many healthcare organisations targeting service delivery.Aim: The TQM concept gets less logical given the increasing challenges in its implementation for service delivery. This research aimed to determine the significance of such challenges.Setting: Queen ‘Mamohato Memorial Hospital (QMMH), Lesotho.Methods: Based on a questionnaire survey of 297 participants, comprising 98 staff and 199 clients, the study obtains survey data from a 5-year result of TQM implementation attempts at Queen ‘Mamohato Memorial Hospital (QMMH), Lesotho.Results: TQM demonstrates great potential to support service delivery as a strategic approach. The study isolates the management-oriented facet of TQM implementation challenges and finds them considerably influenced by the various TQM components.Conclusion: This study establishes and classifies the TQM implementation challenges in QMMH, which are mostly organization, management, and client-oriented. It further addresses assumptions relating to their classifications. Overall, the result suggests that the significance of the underlying challenges in service delivery is more management-oriented.Contribution: The study provides directions that strengthen the effectiveness of the TQM concept and its implementation. It suggests the capacity-building of a hospital’s management team drives TQM implementation.
PubDate: Wed, 07 Aug 2024 10:00:00 +020
- Factors affecting effective citizen-based monitoring of frontline service
delivery in South Africa
Authors: Lesedi S. Matlala
Abstract: Background: In South African local government, citizen-based monitoring (CBM) for frontline service delivery is pivotal for enhancing governance. Understanding the factors shaping effective CBM in this context is crucial for improving public service delivery. This study examines the complex dynamics involving government departments, community-based organisations (CBOs) and local media communities in CBM to uncover challenges and opportunities within frontline service delivery.Aim: This research identifies and analyses the factors impacting the effective CBM of frontline service delivery in South African local government. Despite existing research, gaps persist in understanding collaboration among government departments, CBOs and local media in frontline service delivery.Setting: The study conducted within South African local government focuses on frontline services like healthcare and education across urban and rural areas, ensuring comprehensive insights into CBM challenges.Methods: A mixed-methods approach was used, including qualitative interviews, surveys and document analysis. Interviews with government officials, CBO representatives and media members provided qualitative data, while surveys collected quantitative insights from citizens. Secondary sources supplemented the findings.Results: The study reveals multifaceted factors influencing CBM in frontline service delivery, including communication dynamics, resource availability, political influences and diverse stakeholder perceptions.Conclusion: Addressing these factors requires stakeholder collaboration to foster trust, allocate resources and mitigate political influences. Policymakers must optimise CBM to enhance frontline service delivery.Contribution: This study contributes to improving public service access and quality in South African local government by identifying challenges and opportunities. It offers insights for policymakers and stakeholders to enhance transparency, accountability and citizen engagement.
PubDate: Tue, 06 Aug 2024 08:00:00 +020
- Artificial intelligence technologies usage for improved service delivery
in Uganda
Authors: Teddy Nalubega; Dominique E. Uwizeyimana
Abstract: Background: Rapid advancements in artificial intelligence (AI) technologies have provided opportunities to improve public service delivery. Uganda is committed to leveraging opportunities presented by AI technologies to improve service delivery.Aim: This study examines how the Ugandan government uses AI technologies to enhance public service delivery.Setting: Few studies have been conducted exploring how AI technologies are used to improve public service delivery in Uganda. To bridge this knowledge gap, this study examines the ways in which AI technologies have been used in public service delivery by the government of Uganda.Methods: Using a mixed-methods approach, secondary and primary data were collected. Textual content analysis and Microsoft Excel 2016 were used to analyse qualitative and quantitative data respectively to obtain results and insights for the study.Results: The results reveal that the Ugandan government is deploying AI technologies in various agencies to enhance efficiency and productivity, improve accuracy and precision, solve environmental challenges, enhance fraud detection and security, and enable personalisation and customisation of citizen-centric services. Furthermore, this study discusses the ethical concerns and social implications of adopting AI technologies such as data privacy, security threats, the digital divide and job displacement.Conclusion: Recognising the transformative potential of AI technologies to overcome traditional public service barriers, ethical concerns and social implications should be considered in the implementation to yield sustainable outcomes in Uganda.Contribution: This study contributes to the body of knowledge on AI adoption in Africa, and provides insights for policymakers and researchers seeking to understand and/or recommend AI technologies utilisation to optimise public service delivery.
PubDate: Wed, 24 Jul 2024 10:00:00 +020
- Spatial governance of the peripheries in South Africa: Past lessons and a
look into the future
Authors: Sandile B. Mkhwanazi; Nokukhanya N. Jili
Abstract: were initially based on race, but they are mutating to be based on class despite the majority of black Africans being confined in the urban peripheries.Aim: This article aims to examine how governance works in the peripheries to determine lessons that can be learnt to ensure future social cohesion.Setting: The study was conducted in Johannesburg, South Africa, with participants from the City of Johannesburg Metropolitan Municipality, the Human Sciences Research Council (HSRC), Institute of Security Studies (ISS) and South African Local Government Association (SALGA).Methods: The study adopted a qualitative approach, interviews and a literature survey were used to obtain primary data. Data were analysed using content analysis.Results: This study reveals that spatial governance is a complex phenomenon, as there were factors that were not considered post-apartheid era. The adoption of neoliberalism and current approaches to governance have failed to fundamentally transform spaces in Johannesburg, spaces such as Soweto, Diepsloot and Alexandra.Conclusion: Spatial governance is still influenced by past legislations. There is a need to ensure that there is political will coupled with innovative measures to ensure spatial transformation in South Africa, especially in the peripheral spaces, and to minimise deprivation experienced in the peripheries.Contribution: This study contributes to understanding of spatial governance and its attributes in urban peripheral spaces.
PubDate: Wed, 10 Jul 2024 09:00:00 +020
- Mitigating irregular expenditure and enhancing corrective measures at the
Department of Water and Sanitation
Authors: Comfort D. Nabane; Heinz Eckart Klingelhöfer, Johanna C. Geyer
Abstract: Background: In the fourth-year period (2018–2019 to 2021–2022) of the Public Finance Management Act (PFMA) audit, the Auditor-General South Africa (AGSA) reported that the Department of Water and Sanitation (DWS) had incurred approximately R1.7 billion in irregular expenditure; patterns of such expenditure were identified. The AGSA indicated this as a clear non-compliance with the Supply Chain Management (SCM) legislation.Aim: This article evaluated the legislative frameworks to inhibit irregular expenditure and proposed a framework for its management.Setting: The study was conducted in the DWS in South Africa.Methods: The researchers referred to available documentation and adopted a qualitative research approach. Structured interviews were conducted with 10 out of 26 possible participants from the organisational structure of National Treasury, DWS SCM, Financial Management, Internal Audit, Risk Management, and Internal Controls with more than 10 years’ experience in SCM processes, PFMA (1999), Treasury Regulations (2005), Preferential Procurement Policy Framework Act (2000), Public Service Commission (1997), and the manifestation of public decision-making.Results: The ineffectiveness of implemented measures and a lack of consequence to hold officials responsible for transgressions were the primary causes of irregular expenditure.Conclusion: Based on these findings, recommendations aimed to strengthen the procurement process. This includes development and implementation of a standard operating procedure (SOP) manual, and implementing consequences for transgressions. A framework will help manage irregular expenditure and to identify corrective measures. Although the research was limited to the DWS, the results and recommendations are transferable to other departments with comparable challenges.Contribution: The study could help the DWS and other government departments or spheres with similar challenges in managing and reducing irregular expenditure.
PubDate: Wed, 10 Jul 2024 08:00:00 +020
- Impact of knowledge factors on implementation of smart card technology in
public healthcare
Authors: Lario Malungana; Lovemore Motsi
Abstract: Background: Healthcare quality continues to advance with the use of innovative, adaptable technology, which will also reduce costs, increase efficiency, divide the number of errors, boost patient satisfaction, and enhance reimbursement for inpatient and outpatient healthcare professionals.Aim: The study’s aim was to investigate the impact of knowledge factors on the implementation of smart card technology (SCT) in public healthcare. Furthermore, it contributes equally to the understanding of the important determinants that influence the implementation of SCT in these hospitals.Setting: The study examined how knowledge factors affected the use of smart card technology in public healthcare in Southern Africa.Methods: The study used quantitative research approach. There were 489 healthcare professionals who took part in the initial data collection. As a result, 439 questionnaires were sent out and 406 of them were analysed.Results: The outcome of this study revealed that healthcare professionals had an impact on SCT implementation. According to the data, 2.2% and 2.5% of respondents, respectively, had very excellent and decent knowledge of SCT, compared to 33% of respondents who have a good understanding of SCT. A significant correlation between the application of SCT and effort expectancy (EE) may also have an impact on these outcomes. Effort expectancy was found to have a positive, considerable influence on the application of SCT in public healthcare in this study.Conclusion: This study showed that the Department of Health’s ability to properly administer SCT depends on certain factors that affect how it is implemented in South African public hospitals. Given these reasons, the possibility for adopting these e-health programs is of utmost importance.Contribution: The study can assist the Department of Health to understand how different knowledge-related factors impact the implementation of SCT in public healthcare.
PubDate: Tue, 09 Jul 2024 08:00:00 +020
- Effect of feedback and rewards on employee performance: City of
Johannesburg Municipality’s case
Authors: Edgar Adams; Njoku O. Ama
Abstract: Background: The major challenge of the City of Johannesburg Metropolitan Municipality Council has been poor service delivery attributable to the poor performance management systems.Aim: This study aims to determine how feedback and rewards affect the work performance of the employees in terms of work quality, quantity, and efficiency.Setting: This article was guided by the responses from employees of the municipality to assert how feedback and rewards have helped to improve their work performance.Methods: The stratified sampling method was adopted in the study. The sample of 371 employees was allocated to the different strata of the population using allocation proportional to size, while participants from each stratum were identified using the simple random sampling method and interviewed using structured questionnaire.Results: The study showed that paid leave was the only type of reward the employees received. The respondents disagreed that employees were fairly rewarded for their performance; that the reward system facilitated attracting and retaining the right kind of people, and that the managers have regular meetings to discuss their performance progress. Feedback and rewards do not jointly significantly (p > 0) predict work quality but are significant predictors of work quantity and work efficiency.Conclusion: The study concluded that managers should be trained to link praise, recognition, cash, and non-cash rewards to specific results and all levels of accomplishments should be rewarded while ensuring effective feedback delivery.Contribution: The study highlighted how managers’ effective and efficient feedback and reward appraisal and management can enhance the productivity of the organisation.
PubDate: Tue, 25 Jun 2024 09:00:00 +020
- South African public hospital intrapreneurship culture: Unit nurse
managers’ governance role
Authors: Thandiwe M. Letsie
Abstract: Background: Intrapreneurial public hospitals seeking reform, are favourable platforms enabling the unit nurse managers to promote innovative work cultures enhancing effective governance. The cost-conscious nurse managers consider scientific approaches to improve resources and services by securing seed funding.Aim: To position skilled intrapreneurial unit nurse managers as effective governance leaders who can transform the risk-avert bureaucratic public hospitals’ culture into innovation centres to improve services.Setting: The unit nurse managers from three public hospitals constituted the population of the study.Methods: The qualitative study was explorative, descriptive, and contextual. The focus group discussions were convened at different hospitals’ private venues. A systematic analysis of data achieved through the Tesch technique culminated into themes and categories.Results: The highly regulated top-down structured public hospitals’ culture, which is routine-based, denies potential intrapreneurs to constantly look for new approaches that could improve services through innovation. The four themes highlighted the following participants’ concerns: human resource issues, poor communication, concerns around the current incentivised performance, and hospital financial issues.Conclusion: The findings shed light on some participants’ willingness to innovate. However, the extreme work pressure and inconsistent incentivised performance are demotivating. Furthermore, the lack of management support for innovative teams, and the lack of seed funding because of restricted budget contribute to a culture of apathy towards innovation.Contribution: The study promotes a transformative intrapreneurial policy supporting favourable public hospital work innovative cultures through recognising the salient contribution of unit nurse managers positioned in the hub of clinical evidence, as potential intrapreneurs making evidence-informed decisions, improving quality care rendered.
PubDate: Mon, 17 Jun 2024 06:00:00 +020
- The role of public–private partnership in achieving local government
sustainable development
Authors: Kutu S. Ramolobe; Unathi Khandanisa
Abstract: Background: Public–private partnerships (PPPs) have emerged as a new form of supply in an effort to improve the standard and value for finances of infrastructure as well as government services. However, the implementation of the Skills Development Goals through PPPs is hampered by a number of issues, including political and regulatory risks, a lack of capacity and expertise and dearth of trust and partnership.Aim: The purpose of this study is to evaluate the effectiveness of PPPs in achieving local government sustainable development.Setting: The setting of this article is in the local government municipalities.Methods: Qualitative research methods are employed for this study, primarily through the application of desktop research as well as secondary data analysis. The research critically reviewed studies, literature and online information between 2010 and 2023. The study used Google Scholar, ISI, ProQuest and Scopus search engines to locate these studies using key words such as PPPs, sustainable development goals (SDGs) and local government.Results: The findings of the study show that PPPs have been identified as a potential tool for achieving local government sustainable development. However, a major obstacle to the successful implementation of PPPs is the lack of trust and cooperation between public and private players.Conclusion: The study concludes that PPPs have the potential for SDGs but require trust and cooperation for successful implementation.Contribution: This article focused on providing an overview of how PPPs might assist local governments in meeting their goals for sustainable development.
PubDate: Fri, 14 Jun 2024 09:00:00 +020
- An examination of the Fourth Industrial Revolution in the context of the
South African local government
Authors: Thobile P. Mhlongo; Peta Thomas
Abstract: Background: Local governments in South Africa have been called to account for service delivery inefficiencies and this resulted in them adopting e-government initiatives to enhance service delivery. The Fourth Industrial Revolution (4IR) offers many benefits for increased service efficiency and effectiveness.Aim: This research study aimed to examine the concept of 4IR technologies within the local government context.Setting: This study was conducted in Johannesburg, South Africa, with research participants from the City of Johannesburg (CoJ) Metropolitan Municipality and the South African Local Government Association (SALGA).Methods: This study adopted a qualitative research design, using semi-structured interviews as primary data and reviewed relevant reports and literature as secondary data. Fourteen leaders were purposively selected and interviewed from the local government in Gauteng. Thematic analysis was used to analyse the data.Results: The study established that the local government has embarked on digital transformation in an effort to enhance service delivery for the citizens. As a result, leveraging 4IR technologies to enhance service delivery for citizens has become a priority for local government.Conclusion: Local government service delivery has been plagued by a myriad of crippling challenges as evident in the widespread protests. The 4IR can be perceived as a response to service delivery challenges while enhancing local government relevance and impact.Contribution: This study contributes to an understanding of the concept of 4IR within the context of local government and service delivery.
PubDate: Mon, 10 Jun 2024 09:00:00 +020
- The strategic role of traditional leadership in promoting good governance
Authors: Noluthando S. Matsiliza
Abstract: Background: It is hypothesised that the limited roles and rights of traditional leadership in constitutional democracy in the selected case studies, being limited to involvement in mainly rural development and land administration has negatively affected the capacity of traditional leadership to positively impact good governance.Aim: This article assesses the strategic role of traditional leadership in promoting good governance using the case of Botswana and South Africa.Methods: This article adopted a qualitative literature review approach to collect and analyse secondary data. Diverse sources used include credible scholarly journal articles, books and policy documents. A thematic, systematic data analysis approach was used to analyse data. The trajectory for the methodology focussed on data identification, inclusion criteria, data screening and analysis.Results: Key findings revealed that the problematic issue with traditional leadership roles is that their original rights have been curtailed by constitutional democracy in serving communities, mainly rural development strategy and land administration. This study revealed that limited autonomy challenges traditional leaders to support and realise good governance efforts fully.Conclusion: This article demonstrated that there are gaps in the traditional governance models of South Africa and Botswana, as revealed to be impeding their plight to foster good governance.Contribution: Findings from this study contribute to the existing knowledge and can assist traditional leaders in improving their mandate and their core existence by tapping into strategies to foster good governance.
PubDate: Mon, 10 Jun 2024 07:00:00 +020
- Table of Contents Vol 11, No 1 (2023)
Authors: Editorial Office
PubDate: Mon, 27 May 2024 10:58:00 +020
- Social economic transformation in a dynamic world
Authors: Hardlife Zvoushe
Abstract: Abstract not available.
PubDate: Thu, 23 May 2024 14:00:00 +020
- Breaking New Ground: Perceptions of RDP house beneficiaries of the Mavuso
settlement in Alice, South Africa
Authors: Thandeka Khowa-Qhoai; Nqaba Tyali
Abstract: Background: The South African democratic governments adopted the provision of low-income housing as one of the ways to redress the injustices of the past Apartheid government. Thus, the development of housing legislations and programmes initiated, such as the reconstruction and development programme (RDP) and the Breaking New Ground (BNG).Aim: This study sought to investigate the perceptions of low-cost housing beneficiaries of the new BNG housing programme in Mavuso settlement.Setting: The study is conducted in Alice Town Mavuso location under Raymond Mhlaba Municipality, Eastern Cape province.Methods: A qualitative approach using in-depth interviews and focus group discussions.Results: The findings of the study reveal that beneficiaries of low-cost housing in Mavuso are not satisfied with the quality as many of the houses were left incomplete.Conclusion: As per the findings of the study, housing challenges in South Africa stretch beyond the BNG programme which was implemented by the Department of Human Settlements to improve housing delivery. The findings highlight the lack of monitoring and evaluation together with corruption as the major contributor to the challenges of housing delivery.Contribution: Thus, this study seeks to present the voices of beneficiaries and raise awareness to the Department of Human Settlements on the challenges experienced by beneficiaries and the need for monitoring and evaluation. The study seeks to contribute to the body of knowledge on BNG and settlement development.
PubDate: Mon, 20 May 2024 08:00:00 +020
- The perceived fairness and consistency of SAPS disciplinary practices: The
demographic analysis
Authors: Thabo A. Mabusela; Thulile L. Ngonyama-Ndou, Mphoreng M. Mmako
Abstract: Background: A plethora of organisations have paid heavy prices due to improper application and biased use of disciplinary policies and procedures. This results in serious conflict and disharmony in the workplace.Aim: This study analysed how employees’ demographical variables influence the way they perceive fairness and consistency of disciplinary practices within the South African Police Service (SAPS).Setting: The study was conducted in Gauteng provincial policing precinct of Tshwane District.Methods: This study adopted a quantitative research methodology. A Likert-type questionnaire with 24 items was administered to 286 respondents. Data were analysed using descriptive statistics and the inferential statistics (Mann–Whitney U test and Kruskal–Wallis test).Results: The study indicated no significant difference between the gender variables on the perceptions of the disciplinary practices of the SAPS. Moreover, there were no significant differences between the different generations. However, the study yielded a statistically significant result in terms of employee experience.Conclusion: The study suggests that employees of SAPS perceive the disciplinary practices to be arbitrary and failing to accomplish the essential objective of fairness and consistency. This study serves as a guideline to managers on how to apply the disciplinary procedures equitably and consistently in order to treat all employees fairly.Contribution: Although discipline is an important drive to employees’ ethical and professional behaviour, few studies have investigated employees’ reaction to disciplinary actions. This study has exceptionally provided the employees’ demographical analysis in relation to the perceptions of fair and consistent discipline.
PubDate: Fri, 10 May 2024 06:00:00 +020
- Transformation of digital government services in the public sector in
South Africa
Authors: Amos Shibambu
Abstract: Background: It is well-documented that the 21st century is providing digital technologies in an alarming rate. Their emergence promotes effectiveness, efficiency, accountability and transparency of public services and internal governance. This study was conducted within the government departments and state-owned agencies of South Africa.Aim: The aim of this study was to investigate the transformation of digital government services in the public sector in South Africa.Methods: This case study used qualitative approach where data were collected through semi-structured interviews from the national government departments and state-owned entities. The target population comprised information technology officers, investigators or analysts and administrative officers. Data collected were thematically analysed preceding the transcription of audio-recordings.Results: Some of the significant results of this study showed that the executives avoid playing their role to drive Information and communications technology (ICT) through Corporate ICT Strategy.Conclusion: Some of the challenges of adopting digital transformation are associated with low digital literacy, poor digital infrastructure, unreliable power supply, among others.Contribution: This study establishes that if the senior managers from ICT section become members of the executive committee, the government can have successful implementation of ICT projects without scepticism. This study also contributes to the awareness of considering digital literacy skills to support digital transformation.
PubDate: Wed, 08 May 2024 08:00:00 +020
- Bettering procurement by Central Supplier Database in the public sector: A
panacea or a fallacy'
Authors: Nontuthuko S. Nkwanyana; Albert T. Agbenyegah
Abstract: Background: The fulfilment of customer needs is dependent on the availability and accurate selection of supplier(s). In the public sector in South Africa, Central Supplier Database is used for this purpose for the procurement up to the value of R1 000 000.00.Aim: This article examines Central Supplier Database as a supplier search engine, with its impact in procurement process efficiency as well as customer needs satisfaction.Setting: The study comprised of 20 participants at the nine provinces of a public sector institution in South Africa.Methods: This article utilised simple random sampling to secure a total number of 20 participants performing a procurement function in the Department of Justice and Constitutional Development. Qualitative data were collected through interviews and later analysed through thematic analysis.Results: The study’s findings reflect that Central Supplier Database is open for manipulation, too open-ended, enabling suppliers to register for anything, everything and everywhere they deem fit, thus causing service delivery constraints.Conclusion: There is an urgent need for rethinking and reengineering of Central Supplier Database for the enhancement of process efficiency and fulfilment of customer needs.Contribution: The study contributes to the limited research on procurement utilising Central Supplier Database in South Africa. It provides insight into the history, the current state as well as the envisaged future of procurement with Central Supplier Database.
PubDate: Mon, 06 May 2024 08:00:00 +020
- Consultocracy in South African public service: A case of repositioned
public administration curricula
Authors: Arthur M. Shopola; Ricky Mukonza, Rasodi K. Manyaka
Abstract: Background: This article attempts to make a reasoned case for re-thinking and repositioning public administration education curriculum in South Africa considering the emerging ‘consultocratic’ regime in the public service. It appears that public managers are determined to outsource private knowledge and expertise with little efforts made to build their own internal capacity.Aim: To establish ways in which the higher education sector can help in preparing future public servants in South Africa.Setting: The article is an extract of the study that was conducted in 13 Limpopo-based municipalities, including provincial Co-operative Governance and Traditional Affairs (COGTA) and South African local government association.Methods: Qualitative methods were used to obtain perspectives from officials and practitioners involved in local government in order to establish reasons why public institutions over-consult.Results: The main finding of this study shows that public institutions, municipalities in this case, over consult because of limited inhouse talent and skills shortage. Participants agreed that while municipalities take blame for ineffective recruitment strategies, higher education sector can play a bigger role in building future skilled graduates. A lack of critical thinking skills was said to be the main problem. With the backup from critical thinking theory, the study proved the need for revised Public Administration (PA) curricula.Conclusion: The repositioning of PA education is encouraged considering that the public sector governance approach is said to be inspired by the market – oriented ideology, the New Public Management, which favours outsourcing against the central role of government.Contribution: Inclusion of critical thinking as module in the PA discourse is recommended. Public sector is also urged to ease legislative red tapes to encourage innovation in the public service. This will guarantee skilled and readily available recruitment pool from which public sector can source talent from, but most significantly, a cultivation of tactical, critical, and strategic thinkers will positively challenge the prevailing consultocratic regime.
PubDate: Thu, 25 Apr 2024 06:00:00 +020
- A co-production model for the South African housing sector
Authors: Hlengiwe P. Maila; Lianne P. Malan, Adrino Mazenda
Abstract: Background: The public housing delivery practices in South Africa are fragmented, resulting in various outcomes concerning housing delivery. There is a pressing need to overhaul public housing delivery that puts citizens at the core of the delivery process.Aim: The current state-led model of delivering housing is not effective and by design, the model for housing delivery should include the participation of beneficiaries. The aim was to develop a co-production model for housing delivery.Setting: The article focused on the housing sector in South Africa.Methods: A qualitative research approach and grounded theory as research design was used. Instruments were document analysis and semi-structured interviews with participants who are stakeholders in housing co-production. Data collected was analysed through inductive thematic analysis.Results: The results suggested a self-reliant approach to housing delivery, which is demand driven with the state as a facilitator and not the provider of housing. The model for housing should have a component that does not perpetuate a culture of dependency and entitlement but promotes the concept of co-production.Conclusion: The article explored the possibility of introducing a co-production model for housing delivery model in South Africa. It was established that the role of government must shift to that of an enabler and facilitator instead of a provider of housing.Contribution: This proposed model contributes towards the body of knowledge in terms of promoting public service delivery and performance (in this instance in the housing sector) in South Africa as a country situated in Africa.
PubDate: Wed, 10 Apr 2024 06:00:00 +020
- Effective strategy execution for enhanced service delivery in south
african municipalities
Authors: Nyashadzashe Chiwawa; Henry Wissink
Abstract: Background: The research specifically focusses on an African perspective, acknowledging the unique challenges and context of public sector organisations in Africa. This regional focus is important as it considers the specific socio-political, economic, and cultural factors that impact strategy execution in African countries.Aim: This article aims to explore the critical factors influencing the successful execution of strategic initiatives in South African municipalities, with a focus on identifying barriers, drivers, and best practices that contribute to effective strategy implementation and its impact on the South African municipal sector, ultimately promoting effective governance and public service delivery capabilities.Setting: The study locus included metropolitan, local and district municipalities in KwaZulu-Natal (KZN) province, allowing for a comparative analysis of strategy execution by South African municipalities.Methods: A cross-sectional qualitative study was used. A total of 24 interview participants were selected purposively, and analysed thematically.Results: The findings revealed that there is an uncoordinated lacuna between strategy planning and strategy execution in public sector organisations. Furthermore, the results indicate that strategy implementation in the public sector fails because of notable gradual retardation of commitment towards execution, monitoring, and evaluation when compared to emphasis given to strategy planning.Conclusion: Customised strategy delivery tools for public services are a niche requirement. Inclusiveness of all organisational hierarchical levels prove to be the successful approach to strategy implementation.Contribution: This paper was impelled by the necessity to develop a model for transitioning from a formulated strategy to an executed strategy mirrored in the practically attained desired goals in the public sector.
PubDate: Mon, 08 Apr 2024 09:00:00 +020
- Governance challenges in the provision of municipal services in the Vhembe
District Municipality
Authors: Takalani N. Mudzusi; Pandelani H. Munzhedzi, Ephraim Mahole
Abstract: Background: The local communities judge their municipalities’ performance through the provision of municipal services and the treatment that they get from its officials. The challenge of governance adversely affects the delivery of municipal services. However, it appears that municipalities are failing their respective local communities.Aim: The article seeks to assess the challenges experienced by the Vhembe District Municipality regarding governance practice in the provision of municipal services.Setting: It is important for the municipality to adhere to good governance practices, which ultimately manifests through effective and efficient municipal service delivery.Methods: The article employed a mixed-method approach that comprised quantitative and qualitative research methodologies. Data were collected through closed-ended questionnaire and structured interviews. For data analysis, the article adopted statistical for quantitative data and thematic content analysis for qualitative data.Results: The article found that poor efficiency for service to be delivered, a lack of accountability, shortage of machinery and equipment, dysfunctional implementation of policy framework, poorly maintained infrastructures, a lack of responsiveness, a lack of requisite resources, incompetent service providers and poor performance appraisals for municipal officials are challenges faced by the Vhembe District Municipality in as far as municipal service provision is concerned.Conclusion: There are multiplicities of poor governance challenges that prohibit effective and efficient municipal service delivery.Contribution: As a measure to address these challenges, it is recommended that municipalities must ensure that there are improved accountability mechanisms, infrastructures should always be maintained, and municipal officials should be equipped with skills and technical know-how to effectively implement policy framework.
PubDate: Wed, 14 Feb 2024 07:07:00 +010
- The impact evaluation of coronavirus disease 2019 on service delivery in
South Africa
Authors: Babalo Yekani; Sibongisen B. Ngcamu, Sareesha Pillay
Abstract: Background: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current implementation of the National Evaluation Policy Framework.Aim: The study attempts to explore the impact evaluation of COVID-19 on service delivery in South African municipalities.Setting: The study was conducted at Nelson Mandela Bay Municipality (NMBM) and Buffalo City Metropolitan Municipality (BCMM).Methods: Researchers used a mixed method approach to collect data. In-depth interview questions were used to collect data in one-on-one interviews with 13 municipal senior managers. The questionnaires were designed to meet the specific research objectives and were distributed to the municipal employees in different employment categories. A total of n = 191 people were sampled, questionnaires were despatched and 186 were returned, which gave a 97% response rate.Results: The finding demonstrates that outcomes and impacts evaluations are not important in these municipalities and the absence of monitoring and evaluation (M&E) continually remains no one’s responsibility.Conclusion: There is no confidence in these municipalities that monitors plan to improve service delivery and will work towards achieving the goals of the organisation beyond COVID-19.Contribution: This study could potentially empower municipal managers and policymakers by identifying a variety of shortcomings and offering advice on their action planning.
PubDate: Mon, 29 Jan 2024 07:06:00 +010
- Enhancing governance through blockchain technology in the South African
public sector
Authors: Beatah Sibanda; Benon Basheka, Jan van Romburgh
Abstract: Background: Blockchain technology can potentially enhance the efficiency and governing of the public sector. The study explored how blockchain could be instrumental in effectively governing the public sector using the Technology Acceptance Model and Diffusions of Innovations Theory as explanatory lenses.Aim: To determine if blockchain could lead to effective governance by reporting the views of those charged with public sector governance.Setting: The sample consisted of those charged with governance in four Gauteng provincial departments in the positions of Head of Department, Chief Financial Officer, and Chief Director of Finance.Methods: A qualitative research approach using semi-structured in-depth interviews and purposive sampling was used.Results: Blockchain could be instrumental in curbing the current governance challenges in the South African public sector. The rapid growth in the use of blockchain by other countries, and the leveraged results thereof prompt South Africa to align. Although blockchain can potentially improve governance, the study’s findings suggest that the South African public sector may not be ready to embrace it.Conclusion: Effective governance is critical for public sector performance. The ongoing governance challenges in the South African public sector urgently require a solution. The article suggests that blockchain technology could potentially improve the governance of the public sector evidenced by data from in-depth personal interviews despite the low willingness to accept it.Contribution: The study contributes to the body of knowledge by provoking an intellectual debate and research on the use of blockchain technology in the public sector, which remains an under-researched topic.
PubDate: Wed, 24 Jan 2024 06:00:00 +010
- Subversion of digital Darwinism in public healthcare facilities in South
Africa
Authors: Amos Shibambu
Abstract: Background: Public healthcare facilities in South Africa need to face a complex and ever-changing environment with full versatility to avoid becoming victims of digital Darwinism. Digital Darwinism commences when technologies and society change faster than the ability of companies to adapt to changes. Currently, the historical medical records of patients and dispensing of medication are created or performed manually on paper and in books.Aim: The purpose of this study was to investigate the subversion of digital Darwinism in public health-care facilities in South Africa.Methods: The systematic literature review was used to collect secondary data in the form of empirical studies on digital Darwinism and digital technologies in public hospitals limited to articles published between 2015 and 2022.Results: Findings indicate that public healthcare facilities use books and papers, as an indication that they are at an advanced stage of falling victim to digital Darwinism because they have not implemented technologies to manage patient records and recording of dispensing of medication.Conclusion: It is concluded that the government should evade digital Darwinism by implementing cloud computing in order to provide omnipresent healthcare services.Contribution: This study promotes convenience in terms of accessing records and it induces the national Department of Health to use technology in public healthcare facilities in order to deliver convenient services.
PubDate: Wed, 10 Jan 2024 07:01:00 +010
- Customer complaints management in South Africa: A quest for service
excellence
Authors: Tebogo Mogotloane; Valery Louw
Abstract: Background: The poor resolution of customer complaints in the domain of public service is often attributed to a lack of accountability, transparency, communication, leadership, competent personnel, and well-defined complaint-management policies.Aim: This article examined the efficacy and efficiency of the processes and procedures used to carry out the customer complaints management policy within the public service.Setting: The study focused on the Department of Employment and Labour in the Free State province.Methods: A qualitative study design was adopted, with self-administered questionnaires used to collect data from 20 purposefully selected participants from the Department of Employment and Labour – Free State province.Results: The research revealed several key findings. Firstly, there was a lack of consequences for subpar performance. Secondly, inadequate communication and coordination hindered the timely resolution of customer complaints, and minimal frontline staff training on the customer complaints management policy. Thirdly, it was discovered that a lack of capacity resulted in underreporting of complaints, which has a detrimental impact on how quickly and effectively customer complaints are handled.Conclusion and contribution: The implications of this study, therefore, draw attention to redress mechanisms as a vehicle to turn around and improve public service delivery. The study recommends that the Department of Employment and Labour should consider increasing the capacity of staff in handling customer complaints, developing appropriate customer complaints management training manuals, and establishing a business unit or directorate that deals with customer complaints.
PubDate: Tue, 09 Jan 2024 06:05:00 +010
