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Abstract: There are several studies that assess the influence of factors on citizens’ intention to adopt e-government services in various contexts. However, there is a lack of research that examines the perceived barriers to B2G e-commerce adoption and develops an understanding of cause and effect group variables among them. This research is the first of its kind to extensively review the relevant literature in e-commerce adoption and assess the selected key factors which are equally relevant in the B2G e-commerce adoption. We then apply a unique multi-criteria decision-making technique called DEMATEL to understand the nature of the barriers and collect data from eight experts having experience in B2G procurement in the public sector and government organizations. The data findings revealed that out of nine selected variables, five belonged to the cause group whereas the other four constitute the ‘effect group’ of barriers. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 0-0 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.323571 Issue No:Vol. 19, No. 1 (2023)
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Authors:Sheoran; Sudesh, Mohanasundaram, S., Kasilingam, R., Vij, Sanket Pages: 1 - 25 Abstract: The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits depends on their usability and accessibility, besides their content. This study conducts an integrated assessment and comparison of the OGD portals of 75 countries based on their usability and accessibility. The usability of the portals is measured through several technical indicators, classified into performance metrics, browser timings, and optimisation using automated diagnostic tools. Accessibility is evaluated through portals' conformance to web content accessibility guidelines (WCAG). The ‘technique for order of preference by similarity to ideal solution' (TOPSIS) and entropy weight method are used to rank the portals. The findings of this study could be helpful for policymakers and internal stakeholders of OGD initiatives to identify the focus area and make decisions on resource allocation. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-25 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.322307 Issue No:Vol. 19, No. 1 (2023)
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Authors:Engström; Joakim, Gidlund, Katarina L. Pages: 1 - 13 Abstract: To contribute to digitalization and accountability research, this study adopted a pattern arising from failure due to weak accountability that was initially identified in Great Britain. This was done to investigate if the pattern reappeared in digitalization initiatives at the Swedish municipal level. Attempting to answer this, the present study structured a survey sent to every municipality in Sweden, resulting in a response rate of 40.4%. It was not possible to statistically claim that the pattern repeated itself in the chosen context, making this study's main contribution to stress that there might be a pattern as an effect due to weak accountability, without any knowledge of how this pattern presents itself. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-13 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.322434 Issue No:Vol. 19, No. 1 (2023)
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Authors:Ongena; Guido, Davids, Arjen Pages: 1 - 18 Abstract: Although governments are investing heavily in big data analytics, reports show mixed results in terms of performance. Whilst big data analytics capability provided a valuable lens in business and seems useful for the public sector, there is little knowledge of its relationship with governmental performance. This study aims to explain how big data analytics capability led to governmental performance. Using a survey research methodology, an integrated conceptual model is proposed highlighting a comprehensive set of big data analytics resources influencing governmental performance. The conceptual model was developed based on prior literature. Using a PLS-SEM approach, the results strongly support the posited hypotheses. Big data analytics capability has a strong impact on governmental efficiency, effectiveness, and fairness. The findings of this paper confirmed the imperative role of big data analytics capability in governmental performance in the public sector, which earlier studies found in the private sector. This study also validated measures of governmental performance. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-18 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.321638 Issue No:Vol. 19, No. 1 (2023)
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Authors:Alryalat; Mohammad, Alryalat, Haroun, Alhamzi, Khalid, Hewahi, Nabil Pages: 1 - 17 Abstract: Jordanian government has made a commendable effort towards designing and disseminating e-government portals on the web. However, there are certain barriers that have caused a significant deterioration in the e-government development index (EGDI) rank for Jordan in the last few years. The paper aims to understand the influence of the factors relating to e-government adoption to improve upon the trailing factors and move further on the EGDI. This study proposes a research model considering constructs such as relative advantage, perceived trust, computer self-efficacy, perceived awareness, resistance to change on behavioral intention. The data were collected through questionnaire survey. The data were analysed using structural equation modeling (SEM) of AMOS 25.0. The results of the analysis showed that relative advantage, perceived trust, computer self-efficacy and perceived awareness have a positive and significant influence on behavioral intentions whereas resistance to change found to negatively influence the citizens' behavioral intentions to adopt the e-government services. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-17 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.322440 Issue No:Vol. 19, No. 1 (2023)
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Authors:Long; Yi, Gil-Garcia, J. Ramon Pages: 1 - 20 Abstract: Many countries are exploring the potential of artificial intelligence (AI) to improve their operations and services, and China is no exception. However, not all AI techniques or automation approaches are suitable for every government service or process since transparency and accountability are paramount in the public sector. In this context, automation via expert systems (ES) is still a vital complement or even an alternative to AI techniques, because they can be more easily audited for potential biases. This paper analyzes the smart examination and approval (SEA) process use in China and explores how different forms of automation could be better options for certain services or specific processes within services, considering their level of transparency as an important characteristic. Based on these results, the authors argue that governments could consider hybrid approaches combining, for example, machine learning, for verification processes, and ES, which are more easily auditable, to make final decisions on individual cases. They also propose a classification of services by considering the extent of automation and process transparency needed. The classification considers a hybrid approach such as SEA, but also include other alternatives such as the exclusive use of AI techniques, as well as traditional online delivery and face-to-face procedures. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-20 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.322550 Issue No:Vol. 19, No. 1 (2023)
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Authors:Al-Haddad; Shafig, Sharabati, Abdel-Aziz Ahmad, Al Khasawneh, Mohammad, Mazahreh, Seif Aiman, Kawar, Yazeed Turki Pages: 1 - 26 Abstract: Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-26 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.321459 Issue No:Vol. 19, No. 1 (2023)
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Authors:Alomar; Mohamad Amin Pages: 1 - 22 Abstract: Civil servants are the main users of e-public procurement applications. Their attitude toward using the new system is a crucial element for its successful implementation. However, few studies focused on this topic in public administration research. To address this question, the author examines the digitalization of public procurement in Belgium. He relied on a mixed quantitative-qualitative methodology. The findings showed that six factors were validated quantitatively and qualitatively as having significant influence on the attitude of civil servants, namely perceived usefulness, perceived ease of use, training, resources, position of the hierarchy, and clients' attitudes. The author concludes with theoretical and practical implications as well as an agenda for future research. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-22 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.320500 Issue No:Vol. 19, No. 1 (2023)
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Authors:Canedo, Edna Dias, Bandeira, Ian Nery, Gonçalves, Larissa Pereira, Sales, Alessandra de Vasconcelos, Mendonça, Fábio, Costa, Cláudio Azevedo, de Sousa Jr; Rafael T. Pages: 1 - 20 Abstract: Requirements elicitation is a highly relevant part of the software development process. Due to the several techniques that exist to perform it, it is necessary to understand the complexity of this activity for it to be well performed, thus ensuring the quality of the final product. In addition, it is also worth emphasizing that the existence of well-defined processes is essential for the stakeholders' needs to be correctly identified in the initial stages of the software development process. This paper presents an experience report of the requirements elicitation and business process modeling teams. The teams used the best practices and reference frameworks to understand, model, and perform business process enhancements to the Brazilian Unified Health System General Audit Office (AUDSUS) audit system by using the business process model and notation (BPMN). Thus, all software requirements were specified based on the modeled business processes, providing a faster software development process and a more efficient information flow between stakeholders and the teams involved. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-20 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.320192 Issue No:Vol. 19, No. 1 (2023)
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Authors:Lourenço; Rui Pedro Pages: 1 - 19 Abstract: Different aspects of government transparency have been analyzed by the research community, but no structured framework was found concerning public eServices transparency. This article considers transparency from a service users' point of view and outlines a framework rooted in a systematic literature review, complemented by a selected literature analysis on the fields of eServices quality and public sector values. The framework defines the concept of ‘public eServices transparency' and characterizes the information that should be made available, according to different service user profiles. The aim is to assist practitioners from public administration to develop eServices and scholars to assess existing eServices transparency. Keywords: Electronic Government; Government & Law; Electronic Government Citation: International Journal of Electronic Government Research (IJEGR), Volume: 19, Issue: 1 (2023) Pages: 1-19 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJEGR.317415 Issue No:Vol. 19, No. 1 (2023)
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