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Authors:Sulaiman Aljarallah, Dr. Russell Lock Pages: pp1‑ - pp1‑ Abstract: Sustainable e‑government has become an important consideration for governments. However, existing e‑government literature on sustainability is sparse. A quantitative empirical study was conducted to survey the perceptions of Saudi Arabian citizens with regard to the characteristics of sustainable e‑government. Survey data gathered from 442 respondents were analysed to investigate their understanding of the importance of each of these characteristics, allowing the identification of a set of key characteristics likely to influence citizens’ utilization of sustainable e‑government services. The study also investigated users’ perceptions of three key barriers to the ability of policymakers to develop and adopt sustainable e‑government systems. The results indicate that the characteristics perceived to be the most significant were usability, security, performance, transparency and flexibility, whereas respondents were relatively unconcerned with the social, environmental and economic dimensions of the impact of the software used in e‑government systems. This study has also shed new light on experts’ perceptions by investigating sustainable e‑government features from their perspective. Data gathered from 83 respondents affirms the importance of sustainable e‑government, the importance of cooperation between software development department and government agencies during designing and using sustainable e‑government, and the influence of sustainability qualities on e‑government. These results will be utilised in future as part of a framework for evaluating sustainable e‑government. PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.001 Issue No:Vol. 18, No. 1 (2020)
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Authors:Lloyd G. Waller et al Pages: pp17‑ - pp17‑ Abstract: Recent scholarship recognises the importance of information and communication technologies (ICT), particularly the Internet, and its focus on ways to overcome challenges to political participation. The advent of Internet voting or I‑voting in encouraging youth political participation has been framed within the context of convenience voting which can help to strengthen democracy by encouraging voting, especially among apathetic youth. This paper explores the relationship between Internet voting and youth political participation in the Jamaican society through a survey of 600 youth. The findings suggest that while it may not substantially reduce apathy, which is more intricately linked to perceived overarching systemic failures, Internet voting holds the potential to improve voter turnout at the polls. While convenience was not a major factor driving political apathy, it was an important factor in encouraging participation at the polls. PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.ϬϬϮ Issue No:Vol. 18, No. 1 (2020)
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Authors:Martin Gellerstedt, Livia Norström, Irene Bernhard, Urban Gråsjö, Ulrika Lundh Snis Pages: pp30‑ - pp30‑ Abstract: This paper examines the relation between municipalities’ social media performance and citizen satisfaction with the municipality. An observational study was conducted, based on four different Swedish national public data sources. The study shows that municipalities’ Facebook performance is correlated to citizens’ satisfaction with living in the municipality and with satisfaction with municipal service provision. There was however no significant relationship between Facebook performance and satisfaction with transparency and influence from a citizen perspective. In conclusion, one important implication of the study is that citizen perception regarding whether a municipality is a good place to live in or not is relat‑ed to the use of social media for promoting the municipality. Furthermore, a relation between satisfaction and citizen perception of government service performance implies that social media could be valuable for interaction and co‑creation. Finally, an implication is that usage of social media and the potential relationship to trust, influence and transparency must be further elaborated and studied. Overall, our recommendation is that municipalities and their citizens may benefit from well thought‑out strategies of how to use social media for marketing, interaction and co‑creating. PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.003 Issue No:Vol. 18, No. 1 (2020)
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Authors:Keegan McBride, Dirk Draheim Pages: pp43‑ - pp43‑ Abstract: Electronic government (EG) is a multidisciplinary research field that has been developing rapidly since its initial conceptualization in the 1990s. It is currently experiencing high levels of growth in terms of scholars in the field, publications, research funding opportunities, and dedicated conferences. Though the field is growing in terms of research output, it does appear that the field is stagnated when it comes to theoretical development. This paper aims to address this stagnation by proposing a new approach for scholars within the field of EG to understand and study the complex issues that exist within the field. In this paper, it is argued that the field of electronic government is, in actuality, studying the co‑evolutionary relationship between ICT and government within a changing environment. Thus, by adopting an approach based around complex adaptive systems (CAS) and complexity theory, new insight and potential research directions should become possible PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.004 Issue No:Vol. 18, No. 1 (2020)
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Authors:Mats Danielson, Love Ekenberg Pages: pp54‑ - pp54‑ Abstract: The design of tools and interfaces for e‑democracy systems takes place in a highly multidisciplinary context.However, the inter‑contextual understanding of democracy is still immature. This article presents a framework suitable forevaluating tools for e‑democracy. The framework has been developed based on earlier theories and frameworks and thenfurther evaluated against two test cases: Twitter and BottenAda. The evaluation model builds on the inclusion of differentviews of e‑democracy, not seeing them as conflicting per se but rather making it possible for e‑democracy tool users anddevelopers to understand the varying degree of support a tool can display for several aspects of democracy. The model alsoprovides a visualization of complex theories and can thus contribute to a more informed discussion on what types ofdemocratic values are being supported in a particular e‑democracy tool. PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.006 Issue No:Vol. 18, No. 1 (2020)
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Authors:Dr Carl Erik Moe Pages: pp68‑ - pp68‑ PubDate: 2020-04-01 Issue No:Vol. 18, No. 1 (2020)
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Authors:Deepak Saxena, Joe McDonagh Pages: pp69‑ - pp69‑ Abstract: Enterprise Information Systems (EIS) are often used by organisations to automate and integrate their business processes to create value and efficiency. However, the majority of EIS research is centred on the implementation phase with relatively little work on the pre‑implementation phase. Another gap in the existing literature is that it usually ignores the wider institutional context when determining the generalisability of research findings. This study focuses on the procurement process and analyses three instances of EIS procurement in a public service organisation. The data collection is conducted using a socio‑technical systems framework embedded within a case study methodology. Narrative analysis with a processual lens is used as an analytical tool in this study. In contrast to the existing conception of the procurement process as a completely rational and linear decision‑making process, our findings explain it as a multi‑level process where factors from the work‑system and the macrosocial level play a crucial role in influencing the decisions at the organisational level. Technological imperative (work‑system level) and business case (organisational level) are found to be critical factors in EIS procurement, in line with previous findings. However, the findings suggest a greater role of the macrosocial factors – EIS market, EIS vendor, and the institutional context. This study also notes the demonstrative nature of certain elements of the EIS procurement process in public service organisations. Thus, this study brings out the complexity and contextual nature of EIS procurement in public service organisations by demonstrating the interplay of factors operating at the work‑system, organisational, and macrosocial levels. PubDate: 2020-04-01 DOI: 10.34190/EJEG.18.1.005 Issue No:Vol. 18, No. 1 (2020)
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