Hybrid journal (It can contain Open Access articles) ISSN (Print) 1741-1041 - ISSN (Online) 1741-105X Published by Inderscience Publishers[439 journals]
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Authors:Nan Nurul Hidayah binti Megat Salleh, Saifullizam bin Puteh, Nur Farha bte Hassan, Amanina binti Muhamad Sanusi Pages: 157 - 167 Abstract: Students of technical and vocational education at the undergraduate level of education in technical and vocational fields have the challenge of improving 21st century skills to meet the requirements of their workability quality. The problem is due to the lack of 21st century skills factors that increase support for the learning and teaching of technical and vocational education students' skills. As a result, these students lack 21st century skills and the implication of the results is that they have no improvement in the quality of workability. Therefore, the purpose of this study is to explore the elements of support enhancement that must be present in 21st century skills in technical and vocational education students. Thus, a qualitative approach used. This data was collected through face-to-face interviews and the data were analyzed based on thematic analysis using pencils and paper to identify students' 21st century skill elements. The results of thematic analysis found that there are 16 elements of increased support in 21st century skills that can help improve the workability quality of technical and vocational education students. Therefore, the 16 elements of 21st century skills support enhancement are expected to help technical and vocational education students in public universities to improve the quality of their workability. Keywords: 21st century skills enhancement support; technical and vocational education students Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 157 - 167 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140553 Issue No:Vol. 14, No. 2 (2024)
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Authors:Thekiso Molokwane, Onwell Mberikunashe, Tinoda Ndiga Pages: 168 - 186 Abstract: The inability to establish a vibrant private sector after independence resulted in the Government of Botswana creating specialised agencies that were to not only focus on specific areas, but would also help in avoiding a bureaucratic system of administration and facilitate a close relationship between the government and the private sector. A trend visible in the history of state-owned enterprises (SOEs) in Botswana however, is that a considerable number of these institutions have been retained in spite of their weak performance and high reliance on government. Such SOEs continue to operate under government subvention requiring substantial funding despite operating at a perennial loss. Literature demonstrates that productivity, efficiency and profitability of SOEs in Botswana are constantly interrogated by researchers with a view to providing critical analysis and recommendations to relevant authorities. The debate surrounding the performance of SOEs in Botswana remains contentious to date. Research on service provider-client nexus is scant hence this necessitates an assessment of SOE performance from this perspective. The methodological approach adopted by this study involves a literature survey under a qualitative, inductive and descriptive research design and case study strategy. Keywords: state-owned enterprises; SOEs; government; private sector; client nexus; corporate social responsibility; CSR; Botswana Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 168 - 186 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140545 Issue No:Vol. 14, No. 2 (2024)
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Authors:Thekiso Molokwane, Onwell Mberikunashe, Tinoda Ndiga Pages: 187 - 211 Abstract: Many studies investigate the intention to use e-Gov, but few examine its satisfaction among citizens and how it is adopted in the Arabian Gulf. Especially, they do not examine the impact of social and cultural factors such as pulling strings. According to several studies, the output from the diverse field of information systems can achieve better results. This study extends the work on e-Gov by using the different applications of the theory of planned behaviour and SERVQUAL to identify the most effective constructs for behavioural intention and satisfaction. This study proposes its own model to measure the effect of both satisfaction and behavioural intention to use e-Gov as dependent variables. Mainly, we test the factor of service quality and the two social factors of subjective norm and wasta to understand which carries the most influential effect on behavioural intention and satisfaction. Keywords: e-Gov; Kuwait; wasta; technology adoption theories; intention to use; service quality; subjective norm Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 187 - 211 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140546 Issue No:Vol. 14, No. 2 (2024)
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Authors:Thekiso Molokwane, Onwell Mberikunashe, Tinoda Ndiga Pages: 212 - 231 Abstract: In the last few decades, participatory processes have expanded across a wide array of policy domains. However, while scholarly production on the political and societal aspects of participatory policymaking has been abundant, little attention has been paid to the changes brought about in public administration. The article addresses this topic by discussing the findings about civil servants' perceptions of change in the municipality of Lisbon. The study was conducted with 29 civil servants engaged in the management of four participatory processes between 2011 and 2012. The discourse analysis of the interviews allows for the identification of four main changes perceived by civil servants, which entail the combination of organisational models; the implementation of new institutional designs; the reconfiguration of political and administrative powers; and the definition of new goals of social justice. Keywords: participatory processes; civil servants; public administration; discourse analysis; Lisbon Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 212 - 231 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140547 Issue No:Vol. 14, No. 2 (2024)
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Authors:Suhaizal Hashim, Mohd Erfy Ismail, Alias Masek, Affero Ismail, Nizamuddin Razali Pages: 232 - 244 Abstract: Multimedia technology has become a necessity as an effort to develop and cultivate education especially in Malaysia. However, the learning process that focuses on the classroom and relying solely on textbooks no longer helping students to further develop their ideas and imagine something to learn especially in mathematics. This study aims to test the effectiveness of interactive courseware as a teaching tool in the fraction topic for year four mathematics subject. This interactive courseware was developed using Microsoft PowerPoint software to generate a greater understanding of the students' thinking. Pre experimental research was steered on the group with pre-test and post-test conducted on 40 year four students from two schools in Segamat district for four weeks. The result shows that there were significant achievement differences after students used this interactive courseware. This interactive courseware is expected to help improve student performance and tortuously add a collection of teaching aids material. Keywords: interactive courseware; mathematics; multimedia; fraction topics Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 232 - 244 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140548 Issue No:Vol. 14, No. 2 (2024)
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Authors:Priyam Paul, Suheldeep Sarkar, G. Manju Pages: 245 - 261 Abstract: SMS spam has seen an exponential increase in the past few years. This is a pain for mobile users, since any important message often gets lost in the pile of spam messages. SMS spam detection is at a very nascent stage when it comes to implementing in user devices, although there has been research in the field for a long time. We have carried out a survey of the work that has been done in the field of SMS spam filtering, and we have identified certain features which give high accuracy when classifying SMS spam pertaining to cognitive information. Keywords: feature selection; transliteration; spam detection; spam filtering; SMS; cognitive approach; text mining Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 245 - 261 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140549 Issue No:Vol. 14, No. 2 (2024)
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Authors:Mounir M. El Khatib, Gouher Ahmed Pages: 262 - 277 Abstract: Artificial intelligence (AI) is all over the globe seen as a means of smooth running of business and increasing operational efficiency and excellence of business organisations with least human interference. For example, robots may do better jobs and perform well than humans, and give better customer satisfaction. Government enterprises should also benefit from AI. Hence, this paper is an investigation of the impact of the recourse to AI or Intelligent machines on operational excellence in three public sector enterprises of the government of Dubai, namely, RTA, DEWA and DM in terms of costs, revenue, service delivery, grievance redressal, transaction time, and customer satisfaction. Significant improvements had come across in terms of all these operational excellence parameters in the sampled Dubai Government entities. Based on these results, extension of AI to all prime government organisations and services is suggested, through any employee re-allocation needed. Keywords: artificial intelligence; business excellence; operational excellence; public administration; Dubai Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 262 - 277 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140550 Issue No:Vol. 14, No. 2 (2024)
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Authors:Gaurav Sood, J.K. Sharma Pages: 278 - 291 Abstract: Managing brand image and brand equity has been of paramount importance for marketers and researchers alike. There is a constant face-off between objectives brand custodians pursue and the reactionary customers' perception of a brand. There is a constant hunger for better insights into brand management and corresponding tools and frameworks for reconciliatory platforms. The contrarian strands voiced by doppelgänger brand imagery hold phenomenal potential, so far latent, towards the same. These doppelgänger brand images entail pulling down perceptions that impinge the life cycle and potency of a brand. This research paper was setup in the context of empirical evaluation of the doppelgänger imagery for Indian Premier League (IPL), a cricketing extravaganza. Based on robust methodology the brand concept maps (BCM), the research findings enable empirical measurement of a brand's doppelgänger. This research paper paves way for threadbare mapping of every brand so that the impact of its doppelgänger negative imagery and emerge strengthened. Keywords: brand; brand concept maps; brand image; brand doppelgänger image; brand association; Indian Premier League; IPL; actor-network theory Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 278 - 291 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140551 Issue No:Vol. 14, No. 2 (2024)
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Authors:Neerja Anand, Taranjeet Duggal, Eric Soreng Pages: 292 - 304 Abstract: Sustainability in this competitive world today is a daunting task for all employees. To attract and retain a committed and productive employee, is an issue which can be addressed through various reforms in organisations (Noe et al., 2008). The proposed study is an attempt to study the role played by emotional intelligence (EI) on employee engagement (EE) of banking sector employees. For the purpose of the study Wong and Law emotional intelligence scale (WLEIS) was used to measure emotional intelligence and Utrecht Work Engagement Scale (UWES) to measure employee engagement. The data was analysed using AMOS 21 and the analyses yielded a good model fit establishing a positive but insignificant relationship between employee engagement and emotional intelligence. Keywords: employee engagement; emotional intelligence; commitment; productivity Citation: International Journal of Public Sector Performance Management, Vol. 14, No. 2 (2024) pp. 292 - 304 PubDate: 2024-08-23T23:20:50-05:00 DOI: 10.1504/IJPSPM.2024.140552 Issue No:Vol. 14, No. 2 (2024)
Hybrid journal (It can contain Open Access articles)
[439 journals]
