JournalTOCs

Journal of Technical Writing and Communication
Journal Prestige (SJR): 0.638

Citation Impact (citeScore): 1
Number of Followers: 10

Full-text available via subscription

Subscription journal
ISSN (Print) 0047-2816 - ISSN (Online) 1541-3780
Published by Sage Publications

[1174 journals]

You Shall Not Pass' The Design of Age Gates in an Emerging Cannabis
Market
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Michael J. Madson
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Age gates are becoming common on the websites of cannabis dispensaries, following design practices in other controversial industries. Yet, age gates can typically be bypassed through trial and error or basic arithmetic, raising questions over best practices. This study therefore characterized the age gates of dispensaries licensed in the Arizona adult use cannabis program, using a “digital mystery shopper” approach to examine the age gates’ location, appearance, and performance. After presenting the results, I outline possible best practices and next steps for technical and professional communicators.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-06-13T06:35:31Z
  DOI: 10.1177/00472816221104497
Defining the racial and ethnic “other”: Constructing an American
identity through visualizing census data in the U.S. Statistical Atlases
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Li Li
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  This study analyzes the visualization of census data in the U.S. Statistical Atlases from 1874 to 1925. I examine how visual strategies were used to construct an American identity by contrasting the “native” population with the “other”—new immigrants and African Americans, which were visualized as undesirable counterparts. By defining the “other,” the Atlases created a pan ethnic identity of the “native white” population, established a racial hierarchy, and hardened the division between old and new immigrants. The study develops a rhetorical framework for understanding how data design is used to marginalize racially and ethnically minority groups.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-03-31T05:58:14Z
  DOI: 10.1177/00472816221086523
Collaborating Successfully with Community Partners and Clients in Online
Service-Learning Classes
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Rebecca J. Dumlao
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Teaching online students to collaborate effectively with community partners and to solve problems through service-learning projects are “on trend” topics for technical communication faculty. This article presents collaboration specifics as well as the author's Collaborative Communication Framework (CCF) to show the types of communication needed to work well with community partners/clients in service-learning. Tips for teaching, including using the CCF and service-learning, will be highlighted so faculty can make choices about how to meet curricular goals while addressing community partner/client needs. Resources for teaching will be offered. Successful student projects will show detailed examples of key ideas throughout the article.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-03-29T07:56:25Z
  DOI: 10.1177/00472816221088349
Tactical Technical Communication and Player-Created (DIY) Patch Notes: A
Case Study
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Elizabeth Caravella, Steve Holmes
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Relying on rhetorical analysis, this article explores the rhetoric and ethics of a particular type of designer- and player-created technical communication genre, video patch notes, to further explore how various technical communication genres structure the experience of play. By providing a case study of official video patch notes for the game Overwatch in combination with Youtube user dinoflask's satirical fan made videos, the article examines both developers’ communication practices and the ways in which players creatively negotiate and re-purpose these practices in order to illustrate how such tactical technical communication remixes sustain a subtle dialogue between players and developers. This dialogue in particular illuminates pain points between stakeholders (in this case, discrepancies between developer intent and player experience) in ways that could potentially offer a means of persuading particularly ideologically fixed audiences, highlighting how practitioners might use tactical technical communication with activist intent.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-03-11T02:34:47Z
  DOI: 10.1177/00472816221084270
Slow Civic Violence and the Removal of USPS Mail Sorting Machines During
the 2020 Election
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Fernando Sánchez
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  This article combines historical research with demographic analysis and neoliberal/rhetorical critique to put forth the concept of slow civic violence—indirect injuries on civic process, particularly within marginalized communities. The author ties the United States Postal Service's (USPS) rationale for removing mail sorting machines during the 2020 election year to systemic moves that damage democratic participation. The author conducts an empirical analysis of where the USPS mail sorting machines were removed to show how neoliberal arguments in favor of cost cutting make voting by mail a more precarious and uncertain act primarily for those who reside in communities of color.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-02-15T04:44:47Z
  DOI: 10.1177/00472816221074946
Communicating an Outbreak: The Visual Genres of Zika Virus Reports
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Shannon N. Fanning
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  This article examines visuals used in the reporting of the 2015-2016 Zika virus outbreak in order to explore the use of different image forms and genres in communicating health information to distinct audiences. By tracing an informational report through several publication types, the use of different image forms and rhetorical genres are observed, as is the robustness and flexibility of these categorizations.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-02-08T04:55:54Z
  DOI: 10.1177/00472816211053303
Extending Design Thinking, Content Strategy, and Artificial Intelligence
into Technical Communication and User Experience Design Programs: Further
Pedagogical Implications
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Jason Tham, Tharon Howard, Gustav Verhulsdonck
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  This article follows up on the conversation about new streams of approaches in technical communication and user experience (UX) design, i.e., design thinking, content strategy, and artificial intelligence (AI), which afford implications for professional practice. By extending such implications to technical communication pedagogy, we aim to demonstrate the importance of paying attention to these streams in our programmatic development and provide strategies for doing so.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2022-01-12T12:03:24Z
  DOI: 10.1177/00472816211072533
Remote TPC Internships: Infrastructures for Success
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Jennifer Bay, Gracemarie Mike Fillenwarth, Christine Masters-Wheeler
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Though the remote internship is certainly not a new phenomenon, the COVID-19 pandemic has accelerated the growth of this model for undergraduate experiential learning. As we consider this shift, we must evaluate how to best assist students completing remote internships. In this article, we argue that infrastructure offers a useful framework for understanding students’ internship experience and corresponding professionalization. We present two case studies of student remote internship experiences, analyzing areas of challenge and success through the infrastructural areas of writing projects, communication, and logistics. We offer recommendations for faculty working with remote student interns to promote positive learning experiences.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-10-04T01:20:19Z
  DOI: 10.1177/00472816211041315
Retraction
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-09-13T01:56:22Z
  DOI: 10.1177/00472816211045162
The Specialist in Athenian Written Rhetoric During the Classical Period: A
Reconsideration of Technical Rhetoric and Rhetorical Iconography
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Richard Leo Enos
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  This essay argues that technical rhetoric in ancient Athens is neither well nor fully understood in its present historical characterization but rather is best realized as occupying a position on a spectrum of literate skills ranging from an art to a craft. The dismissive views of technical writing advanced by Plato and Aristotle should be reconsidered and specialized literate practices be recognized as an important feature of rhetoric in Athens’ classical period. A review of discursive and material (archaeological) evidence reveals that technical writing was evolving into a craft-skill in Athens as early as the archaic period and, by the classical period, would be regarded as a respected “rhetorical” profession of artistic expression. This essay urges readers to reconsider the restrictive characterization of rhetoric advanced by some historians of rhetoric and include the specialist craft-skills of writing as a manifestation of technical rhetoric that both illustrates, and more accurately represents, the range of classical rhetoric in ancient Athens.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-08-31T01:47:35Z
  DOI: 10.1177/00472816211038548
Analyzing Safety Communication in Industrial Contexts
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Claas Digmayer, Eva-Maria Jakobs
  First page: 251
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Work in industrial contexts is confronted with various risks, which are further amplified by the trend toward Industry 4.0. Approaches are needed to examine safety communication (SC) in such changing environments. Existing studies focus on individual SC means and quantitative evaluation measures. This article proposes a qualitative approach for analyzing SC with which a process chain in a metal-working company is investigated. The results reveal that SC is implemented as a complex system of communicative means. Weaknesses in this system entail several problems at the level of both workplaces and process chains. Due to a lack of digitalization, SC does not meet the requirements of Industry 4.0. Several task areas for communication professionals are identified in optimizing SC. These include content preparation for existing SC means according to work contexts and related tasks, creating digital SC content, and increasing the companies’ resilience to novel risks.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-06-09T05:40:07Z
  DOI: 10.1177/00472816211014126
Local Knowledge as Illiterate Rhetoric: An Antenarrative Approach to
Enacting Socially Just Technical Communication
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Isidore K. Dorpenyo
  First page: 291
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  In this article, I focus on two competing technical communication discourses used to represent the biometric technology Ghana adopted in 2012 and subsequent elections to demonstrate how communication about technology could potentially marginalize local, nondominant knowledge systems whereas it privileges global, dominant knowledge systems. Representation of the biometric technology, therefore, reflects ways that technical communication can become complicit in silencing, excluding, and marginalizing local voices. I call attention to how communication that focuses on dominant narratives obscures and delegitimizes the knowledge of disenfranchised and less privileged groups.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-08-12T11:20:27Z
  DOI: 10.1177/00472816211030199
Composing Like an Entrepreneur: The Pedagogical Implications of Design
Thinking in the Workplace
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Mason Pellegrini
  First page: 316
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  Fierce competition has made innovation increasingly necessary for business success, and this has increased the importance of user-based innovation strategies like design thinking (DT). While many studies in technical and professional communication (TPC) have explored how DT can be used pedagogically, no studies have done this through investigating how DT is used as a workplace composing process. This study does exactly that. First, it presents the current state of research on pedagogical uses of DT in TPC, and then it builds upon those suggestions with an empirical study that chronicles on how two web design firms use DT to make websites. My main suggestion is to teach DT as a recursive process that allows students transcend potentially incorrect assumptions built into design tasks through gathering data not only from users, but from clients as well.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-07-21T03:49:35Z
  DOI: 10.1177/00472816211031554
From Domination of the Environment to Stewardship: A Historical Look at
Denver Water's Public Communication 1933–2018
- Free pre-print version: Loading...
  Rate this result: What is this?
  
  Please help us test our new pre-print finding feature by giving the pre-print link a rating.
  A 5 star rating indicates the linked pre-print has the exact same content as the published article.
  
  Authors: Sean D. Williams
  First page: 334
  Abstract: Journal of Technical Writing and Communication, Ahead of Print.
  When most people think about the water coming from their kitchen faucets, they seldom consider where the water originates and how transporting it to their homes has environmental impacts. Utilities that supply water know the complexity of their systems, but from their position as a “utility,” they view their job as supplying safe water to their customers, not necessarily stewarding the environment. Consequently, when building large projects like dams, canals, and tunnels, utilities regard environmental disruption as a necessary byproduct of serving growing cities with water. Representations of these projects often replicate the “man conquering nature” frame, praising these engineering marvels for their defiance of nature. Denver Water, the utility that serves almost 1.5 million people on the arid eastern slope of the Colorado Rockies, has produced films describing its complex system since the early 20th century, and these films reveal an evolution of values from dominating nature to actively stewarding the environment. This paper reports on a grounded theory analysis of films produced by Denver Water between 1933 and 2018 examining how the films frame human relationships to the natural environment. The results reveal that the films increasingly express stewardship ideals over those of domination, with recent public communication actively advocating for environmental causes. The paper concludes by suggesting that we can learn important lessons from Denver Water about ethical organizational action for environmental stewardship.
  Citation: Journal of Technical Writing and Communication
  PubDate: 2021-08-24T02:07:09Z
  DOI: 10.1177/00472816211037937