Authors:Maximilian Raab Abstract: Background: Reward-based crowdfunding (RBCF) is an established funding mechanism for entrepreneurs, in which they present their ideas through campaign presentations to persuade backers. Compared to investors, who focus more on the merits of the information presented, crowdfunding backers pay attention to cues such as the entrepreneurs’ characteristics and the appeal of the campaign. Accordingly, researchers investigated cues, i.e., snippets of information embedded within different communication modalities that facilitate the interpretation of the campaign and entrepreneur. Thus, knowledge of how cues affect decision-making and funding performance has become important for researchers and practitioners. However, current research often investigated cues in isolation that are fragmented across literature and does not provide a straightforward understanding of how cues embedded in campaign presentations affect funding performance.Method: This review synthesizes past RBCF literature to provide a comprehensive concept-centric categorization of how cues affect funding performance.Results: The review analyzed 71 articles and identified three main research topics, namely “communication strategies”, “perceived entrepreneurs' characteristics”, and “appeal to emotions”. The review developed 14 corresponding concept-centric sub-categories of cues and reported their effects on funding performance (significant negative, non-significant, significant positive, inverted U-shaped). Vote-counting shows that some sub-categories tend to have overall positive or negative effects, with first indications of an often-neglected inverted U-shape effect. Yet, the effect’s direction is not straightforward for all sub-categories. Also, further research is necessary to explore what specific combinations of cues moderate, complement, or substitute for each other’s effects, including non-linear assumptions. Also, there is room to investigate fruitful, not yet analyzed, cues and theoretical lenses.Conclusion: This review contributes to the RBCF literature by providing detailed insights into the effects of cues embedded within the campaign presentation on funding performance. Such a better understanding can benefit all involved parties. PubDate: Wed, 27 Sep 2023 19:35:12 PDT
Authors:Milad Mirbabaie et al. Abstract: Background: The consumption of ‘fast fashion’, which is expedited by cost-effective e-commerce systems, represents one of the major factors contributing to the acceleration of climate change. An emerging approach to steer consumers in the direction of more sustainable purchase decisions is digital nudging. This paper explores digital nudging in the context of green fashion e-commerce by testing the effectiveness of two nudging strategies on the decision to choose green fashion products (GFP) over regular fashion items.Method: This study was conducted as a between-subject online experiment (n=320) with four conditions simulating an e-commerce scenario. The participants were presented with different products: one was ecologically friendly, and another was the regular option. Depending on their randomized group allocation, the participants experienced a default nudge, a social norm nudge, a combination of both strategies, or no nudge. In addition, we conducted 10 qualitative interviews to gain a deeper understanding of consumers’ decision process.Results: Our experiment failed to demonstrate statistically significant relationships between the various nudging strategies and GFP purchase decisions. However, additional explorative analyzes confirmed a backfire effect for the combination of nudging strategies. This reveals the previously overlooked influence of participants’ identification on the effectiveness of digital nudging strategies. In addition, qualitative interviews revealed individual factors that influence sustainable e-commerce purchase decisions.Conclusion: This study contributes to information systems research by explaining the differences in the effectiveness of different nudging strategies regarding high-involvement compared to low-involvement products. Moreover, it provides empirical evidence of a backfire effect resulting from a combination of digital nudging strategies (i.e., digital nudge stacking). Finally, the study underscores the leverage that individual factors have on both GFP purchase decision and the effectiveness of nudges. PubDate: Wed, 27 Sep 2023 19:35:11 PDT
Authors:João Barata et al. Abstract: Background: There is a long tradition of writing about future work in research papers, and information systems design science research (IS DSR) is no exception. However, there is a lack of studies on (1) how IS DSR authors currently envision the next steps for their work and (2) guidelines to improve the communication of opportunities to accumulate knowledge.Method: This paper contributes to this topic, building on a systematic literature review of 123 IS DSR papers published between 2018 and 2022.Results: Design-oriented research requires the research team to decide which tasks to carry out immediately in building the future and which to postpone as research debt. The paper's contribution is threefold. First, we propose a research debt lifecycle to support (1) project stakeholders, (2) IS DSR community, and (3) societies looking for better futures. Second, we discuss the anatomy of future work in recent IS DSR. Finally, we suggest guidelines to manage and report the next research steps.Conclusion: This paper presents a pioneering assessment of future work suggestions in the IS field, focusing on the design science research paradigm. Future work directions emerge from researchers' choices during the IS DSR process that must be continuously managed. PubDate: Wed, 27 Sep 2023 19:35:10 PDT
Authors:Eduard Anton et al. Abstract: Background: The role of a data-driven culture in improving organizational performance is widely recognized, but its conceptual definition lacks uniformity, leading to the existence of various constructs. This paper proposes a guiding framework for a data-driven culture, aiming to foster a unified understanding that aids both researchers and practitioners in the information systems (IS) field.Method: Adopting a qualitative research approach, this study conducts a systematic literature review to discern the breadth and depth of data-driven culture as portrayed in previous works. Alongside this, ten interviews were carried out with professionals well-versed in the application of data-driven strategies.Results: The study uncovers the multifaceted nature of a data-driven culture, highlighting its influence on decision-making practices within organizations. It identifies a range of characteristics relevant to the construct and consolidates these into an integrative framework, thereby developing a conceptual definition for data-driven culture.Conclusion: The paper contributes to the IS field by providing a framework that illuminates the concept of data-driven culture. This new understanding aids researchers in consistently theorizing the same phenomenon, supports the development of refined metrics for assessing data-driven culture, and paves the way for future research in this area. For practitioners, this framework delineates the characteristics of a data-driven culture and their interplay, enabling a more informed approach to cultural change efforts. Moreover, it highlights the importance of acknowledging the wider cultural context, and provides mechanisms to balance the emphasis on tools and values. PubDate: Wed, 27 Sep 2023 19:35:09 PDT
Authors:Malti Puri et al. Abstract: Background: Mobile curated (shortened) news is now increasingly popular. Each curated news article is accompanied by a link that readers can click to read the full-length article on the news provider’s website. To date, little empirical research has examined the factors that influence mobile newsreaders’ intentions to read full-length articles from their curated short forms. To address this gap, this study employs the Heuristic-Systematic Model (HSM) of information processing and examines: 1) how the heuristic and systematic factors of online curated news influence newsreaders’ intention to read full-length articles; and 2) how newsreaders’ language proficiency levels moderate these effects.Method: A survey was conducted with 195 participants recruited from Amazon MTurk. The participants first read a sample curated news item developed for this study and then filled out the questionnaire to measure the variables of interest. To test the hypotheses, a partial least square method was used with SmartPLS 4.0.Results: Our results showed that people have stronger intentions to read full-length articles when they perceive the curated news to have highly relevant information, an attractive title, a credible source, or less understandable information. Furthermore, newsreaders' language proficiency level has a moderating impact on some of these effects. The effects of these factors can be attributed to how they influence newsreaders’ reading behaviors and their heuristic or systematic processing of the curated news.Conclusion: The curated news can be properly designed to motivate newsreaders’ intention to read full-length articles. The findings contribute to the body of knowledge on HSM and mobile news adoption. The findings also provide mobile-curated news service providers and online full-length news media platforms with valuable practical implications. PubDate: Tue, 27 Jun 2023 18:54:35 PDT
Authors:Qian Huang et al. Abstract: Background: Some higher education institutions (HEIs) are constantly under pressure to deliver superior quality education services at low costs through deploying traditional on-premise systems. Cloud-based enterprise resource planning (Cloud ERP) presents an ideal opportunity to lower HEI costs in terms of scalability and pay-per-use features. Adoption of Cloud ERP is, however, still low for the context of HEIs. The successful adoption of Cloud ERP depends not only on the support of system providers but also on understanding Cloud ERP adoption from the client organization perspective. This study explores Cloud ERP adoption in the context of Australian HEIs.Method: This study adopted a case study methodology involving the in-depth semi structured interviews of several key stakeholders. Thematic analysis was used to analyze and interpret interview data.Results: Based on the case study, our findings suggest that this particular Australian HEI was subject to strategic, operational, technological, and financial motives originating from either internal or external locus. Most of the expected motives were realized, except the full flexibility of Cloud ERP. Four major challenges of Cloud ERP implementation were found.Conclusion: This study empirically investigates Cloud ERP adoption in HEIs by identifying the motives, realized benefits and challenges of Cloud ERP adoption, which bridges the research gap of this topic. This study could assist Cloud ERP providers to adjust their marketing strategies to promote the adoption rate of Cloud ERP in HEIs. Understanding the motives, challenges and benefits of IT adoption in HEIs facilitates judicious decision-making prior to selection and minimizes the possibility of the failure of Cloud ERP adoption. PubDate: Tue, 27 Jun 2023 18:54:35 PDT
Authors:Marja Känsälä et al. Abstract: Background: Agile practices have gained popularity in the 21st century. There is also a growing body of research on agile methods. While some earlier research on agile practices and organizational culture exists with the assumption that the optimal combination of agile practices and organizational culture exists, we examine how agile methods and organizational culture interact and are mutually adjusted.Method: To find out how agile methods and organizational culture are related in practice, we conducted 50 semi-structured interviews with software and embedded software developers from five Japanese companies and three software teams from Finland.Results: Adopting agile methods does not necessarily cause convergence of organizational culture toward democratic which seems to be most compatible with archetypal agile practices. Agile methods can be adapted to organizational cultures that are sometimes challenging to modify. We demonstrate that companies tried to fit agile practices into hierarchical organizational cultures, demonstrating that organizational culture can occasionally be viewed as an exogenous variable influenced firm-, product-, and industry-specific features. Also, it is possible to transform organizational cultures to democratic. The examples demonstrate how companies alter their culture in part through HRM techniques. It should be noted, however, that these efforts to conform to culture can have some restrictions.Conclusion: There is not a single ideal combination of agile methods and organizational culture, despite what some earlier studies suggested. The results show how organizational culture and agile methods interact and adapt to one another in different ways. According to several earlier studies, different organizational cultures may support different facets of agile methods. They do not presuppose organizational culture diversity; in that it goes beyond the notion of a one-to-one relationship between agile methods and democratic organizational culture. While implementing agile practices in various organizational cultural contexts, practitioners must consider how agile methods and organizational culture are interconnected. PubDate: Tue, 27 Jun 2023 18:54:34 PDT
Authors:Ricardo Guerrero et al. Abstract: Background: Maturity models are strategic and systematic instruments that help firms in the process of digital transformation. They are widely used as tools to display trajectories to guide the progression from an analog to a digital stage. To date, maturity models for industries such as manufacturing, software development, public services, telecommunication, and startup companies have been developed, and also being applicable in real-life practice. However, for the sector of personal services (e.g., education, retail, hospitality, healthcare, arts and entertainment, and craftmanship), maturity models are missing. To address this gap, this research aims to present a digitalization maturity model for the specific needs of personal service firms, and evaluate its applicability, usefulness, and impact in practice.Method: The research is embedded in a comprehensive Design Science Research cycle. Based on descriptive and prescriptive knowledge, a maturity model has been developed. This paper evaluates the applicability, usefulness, and impact of the maturity model by conducting a mixed-method approach, including a survey with 30 experts from personal service firms and eight semi-structured in-depth expert interviews.Results: Our results indicate that the maturity model serves as a strategic and systematic tool for short-, mid-, or long-term digital transformation projects by guiding personal service firms through consecutive development maturity stages until reaching a so-called stage of “digital maturity”. The model has been determined to be applicable, useful, and to potentially impact personal service firms towards the development of a digital business ecosystem.Conclusion: The presented maturity model offers guidance for personal service firms to achieve the transition from analog to digital and serves as a basis for future research in developing effective instruments and strategic tools to cope with challenges from digital transformation. PubDate: Tue, 27 Jun 2023 18:54:33 PDT
Authors:A Manish Kumar et al. Abstract: Background: The proliferation of misinformation, fake news, and hate speech are some of the significant challenges posed by social media platforms these days. Social Media Platforms have now started influencing our opinions and even decision-making. Our recent past is full of incidents fueled by social media, some of which were not palatable and had a deleterious effect on society. The governance of social media platforms has been a growing concern in recent times. The extant literature talks about the regulation of platforms, but very few studies delve into the governance of social media platforms. This paper synthesizes the existing knowledge and identifies the gaps in social media governance.Method: This study reviews 64 relevant studies on the governance of social media platforms over the last decade. This paper adopts a thematic analysis approach in analyzing the relevant papers and categorizing them into potential themes.Results: This categorizes the relevant studies into what and how to govern. We find that content virality and source identification need to be governed. Governance can be done by social-media platforms, third parties, or a combination. This study also proposes some prominent future research agendas for future researchers.Conclusions: This study specifically focuses on reviewing the studies which deal with the governance of social media platforms. Substantial literature discusses social media and platform governance, but hardly any study comprehensively examines the governance of social media platforms. This paper provides a comprehensive overview of the studies that address social media governance. The discernments drawn from the study will guide future research on the governance of social media platforms. PubDate: Mon, 27 Mar 2023 23:18:45 PDT
Authors:Vijayakumar Bharathi. S et al. Abstract: Background: Innovative financial technologies (fintech) are gradually changing how financial transactions and processes are conducted. The adoption of fintech not only benefits the financial sector but can also have a broader impact on society. Due to their ability to provide customized services to a wide range of stakeholders, fintech is gaining traction and experiencing significant growth. Compared to traditional financial institutions, fintech companies can reach a wider audience and operate more efficiently. In addition to upending traditional financial services, fintech can also provide financial services to marginalized groups. We argue that fintech research and practice should focus on seizing opportunities and addressing challenges related to financial inclusion, especially in emerging markets.Method: We conducted a systematic literature review of 178 articles to understand the relationship between fintech and financial inclusion.Results: Our analysis highlights six fintech research themes: fintech and financial inclusion, fintech adoption and use, fintech and sectoral growth, fintech and lending, and technology shaping the fintech. We also present four future themes (basic, driving, niche, and emerging or declining research) that can accelerate financial inclusion.Conclusions: This study highlights the synergies between fintech and financial inclusion research. This study contributes to existing knowledge in three ways. First, the descriptive analysis maps existing research on fintech and financial inclusion. Second, the qualitative analysis provides a comprehensive overview of how fintech and financial inclusion topics is interconnected. Third, future research areas for fintech and financial inclusion were identified. In general, fintech democratizes financial inclusion for the unbanked and marginalized communities while reducing operating costs. Governments should promote financial inclusion among those most vulnerable and affected by global threats. PubDate: Mon, 27 Mar 2023 23:18:45 PDT
Authors:Nan Wang et al. Abstract: Background: Though limited, research has found that individuals' privacy concerns could be swayed by counter argument. This study investigated the swaying influence of amplifying vs. diminishing argument (i.e., counter argument seeking to increase or decrease privacy concerns) on individuals’ privacy concerns and the moderating influences of level of sensitivity and privacy-related knowledge.Method: Data was collected using online survey and respondents were college students enrolled in a Midwestern university. 215 students participated in the survey, resulting in 180 completed responses; two factors (survey competition time and response consistency for reversely-coded items) were used to screen response quality and 90 responses were kept. Data was analyzed using univariate analysis.Results: Results suggest that the swaying influence of counter argument depends on the level of sensitivity—the swaying influence is greater when individuals are presented with amplifying (diminishing) argument for a highly (less) sensitive issue/scenario. In addition, although the swaying influence is smaller for those with high privacy knowledge in general, it is not necessarily easier to sway those with low privacy knowledge. Instead, those with low privacy knowledge are more likely to get stuck or trapped in their existing privacy beliefs when facing privacy argument inconsistent with their existing beliefs, and are more likely to be provoked or stirred up when facing argument reinforcing their existing beliefs.Conclusion: Findings suggest that when processing privacy argument, individuals show confirmation bias and tend to “go with their initial assessments”. This is especially true for those with low privacy knowledge. When facing privacy related argument, individuals with low privacy knowledge behave the opposite of how magnets work—while magnets’ opposite poles attract each other and similar poles repel, individuals with low privacy knowledge embrace argument consistent with their existing beliefs and repel/reject argument inconsistent with their existing beliefs. PubDate: Mon, 27 Mar 2023 23:18:44 PDT
Authors:Rogier van de Wetering et al. Abstract: Background: This study examines how organizations can achieve business model innovation under the pressing COVID-19 conditions by leveraging two complementary capabilities, i.e., improvisational and dynamic capabilities driven by enterprise architecture (EA). We argue that EA-driven improvisational and dynamic capabilities ensure the adaptiveness of the organization and enable the organization to cope with emerging business model problems and opportunities through an integrated and orchestrated perspective.Method: We used a cross-sectional research approach and collected data from 414 decision-makers and senior practitioners to test our research model’s hypotheses.Results: We found that EA-driven improvisational and dynamic capabilities both positively impact business model innovation in tumultuous times. In turn, business model innovation positively impacts organizational performance under COVID-19. Also, we found a positive moderating effect of EA-driven dynamic capabilities on the relationship between improvisational capabilities and business model innovation.Conclusion: The outcomes of this study offer a nuanced understanding of the role of EA-driven capabilities in organizations. We also offer various managerial implications to achieve business model innovation under turbulent conditions. PubDate: Mon, 27 Mar 2023 23:18:43 PDT
Authors:Garima Malik et al. Abstract: Background: COVID-19 spread over the last two years has been instrumental in shifting physical banking transactions to mobile-based banking transactions. Recently, M-payments have dominated online and point-of-sale (POS) transactions in the Asia-pacific region. Therefore, there was a need to study the factors influencing M-payments. This research has been conducted to determine the significant factors influencing the usage and continuance usage of M-payment apps in an emerging country and particularly how gamified features enhance the usage of M-payments apps.is study is based on the perspectives of the Unified theory of acceptance and use of technology (UTAUT2) and information system success (ISS) theory, and it adds three new determinants—trust, gamified features, and continued use of mobile payments to better explain and forecast users' behavioral intentions and continued use of mobile payment applications (M-payments apps). Method: The research has employed two studies on sample data from young users of M-payment apps (n=898), the dataset was analyzed through structural equation modelling for mediation and moderation analysis in study one. The second study was grounded through Vignette experiments to analyze the effects of the degree of gamified features on the continued usage of M-payments. Results: The results reported that behavioral intention to adopt, and usage of mobile payments are significantly mediated by gamified features and gamified features are partially mediating continuance usage of M-payments. Trust is the key to enabling continuance usage amongst the users of M-payments. These findings extend the understanding of users’ continuance intention in the context of payments apps. Conclusion: This study would be helpful in presenting insights for the M-payments service providers and the associated banks to develop strategy for the continuance usage of mobile payment apps. PubDate: Mon, 26 Dec 2022 20:17:45 PST
Authors:Jayanthi Radhakrishnan et al. Abstract: Background: With growth in Artificial Intelligence (AI) adoption, challenges and hurdles are also becoming evident. Organizations implementing AI are challenged to find ways to leverage AI to produce optimum results and benefits for the organization. Understanding other organizations’ AI implementation journeys will help them start and implement AI. By understanding the different facets of AI implementation, they can strategize AI to gain business value. Though several studies have examined AI adoption, there are few studies on how firms implement it. We close this gap by studying AI adoption and implementations in various firms.Method: Using a qualitative approach of semi-structured interviews, we studied twenty global organizations of various sizes that have implemented AI.Results: The study categorizes the results into four major themes – facilitators, barriers, trends, and strategies for implementing AI. Our study reinforces the relevance of the TOE framework and Roger’s DOI theory in studying AI adoption. Organizational factors such as top management support, strategic roadmap, availability of skilled resources, and corporate culture influenced AI adoption. Their lack of data or poor data quality is a primary challenge. The privacy laws concerning data, as well as regulatory bottlenecks, further exacerbate this problem. We also identified and mapped the standard AI implementations to their AI technologies. We found that most of them exploit AI’s image and natural language processing capabilities to automate their processes. Regarding implementation, firms work with partners to obtain customer data and use federated learning.Conclusion: Understanding firms’ AI implementation journey will help us promote further adoption and experimentation. Organizations can identify areas where they can leverage AI to enhance value, prepare themselves for the future, start and proceed with AI implementation efforts and overcome barriers they might encounter. PubDate: Mon, 26 Dec 2022 20:17:44 PST
Authors:Jinnatul Raihan Mumu et al. Abstract: Background: The gender-gap in the fields of science, technology, engineering, and mathematics (STEM) is an impediment to the success of digitized education. The causal factors of this gap have remained a matter of speculation.Method: This study focuses on the STEM gender gap in online learning, seeking to identify causal factors through an innovative fuzzy-set qualitative comparative analysis (fsQCA) that is integrated with sentiment analysis in the Asian context.Results: Findings from the empirical results reveal two pathways to explain STEM gender inequality in the context of online classes. The study advances knowledge by providing insight into the causal factors that contribute to the existing gender gap and by disclosing what demotivates STEM female students in an e-learning environment.Conclusion: The findings will be helpful to practitioners seeking to address digital exclusion issues like the gender inequality in online learning platform. PubDate: Mon, 26 Dec 2022 20:17:44 PST
Authors:Daniel Gélinas et al. Abstract: Background: Researchers and practitioners both exhibit a growing interest in the application of Artificial Intelligence in Human Resources Management. However, research shows that there remains a substantial gap between the promise of AI and its practical application in organizations. Previous research has identified some of the challenges facing the application of Artificial Intelligence in Human Resources Management. Among these challenges is the varied nature of Human Resources functions. To address this, we adopt the Human Resource Life Cycle, which is composed of 6 dimensions that closely mirror the Human Resource functions that exist in many organizations: 1) Strategic Planning, 2) Recruitment and Deployment, 3) Training and Development, 4) Performance Management, 5) Compensation Management, and 6) Human Relations Management.Method: Through a scoping literature review, we have identified 85 articles on the topic and classified them based on the 6 dimensions of the Human Resource Life Cycle.Results: Our scoping review found that Artificial Intelligence has already been studied in relation to all 6 dimensions of the Human Resource Life Cycle. In addition, a seventh dimension was identified and integrated into the existing Human Resource Life Cycle framework: Legal and Ethical Issues. Based on the scoping review, a research agenda is presented to provide guidance for future research in the field of Artificial Intelligence in Human Resources Management.Conclusion: All 6 dimensions of the Human Resource Life Cycle, along with the seventh dimension – Legal and Ethical Issues – are already present in the literature. Future research could focus on the impact of AI on connections between dimensions, as well as the impact on HR-specific outcomes. Practitioners must recognize the limitations related to the application of AI in Human Resources Management, even though AI should still be viewed as a solution to many challenges facing Human Resources Management in organizations. PubDate: Mon, 26 Dec 2022 20:17:43 PST
Authors:Vaibhav Pai et al. Abstract: Background: Globalization has resulted in social, economic, political, commercial, and technological integration. A social problem needs a global collaborative view to find a solution. Wide-ranging partnerships are essential to achieve developmental goals, with public and private partners pooling their resources and competencies. The private sector contributes by engaging in corporate social responsibility (CSR) initiatives. These initiatives can significantly impact by leveraging emerging technologies such as Artificial Intelligence (AI). While many support AI, some believe that AI is a threat to humanity. With mixed attitudes towards AI, its adoption in CSR is somewhat limited. This research leverages the Technology-Organization-Environment (TOE) framework to explore factors influencing AI adoption intention from an organizational perspective.Method: The factors were identified from a thorough literature review and mapped with Carroll's CSR framework. The theorized model was tested via a sample response of 124 Indian firms. Results: The findings of this research share insight into the influence of the nine technological, organizational, and environmental factors and dives deeper through the post-hoc analysis of the variations due to the size of the firm, public or private orientation, and industry sector. Conclusions: Along with the contributions to literature and theory, this research study has several significant contributions to firms, AI products, service companies, AI strategists, and application developers. PubDate: Tue, 27 Sep 2022 19:28:52 PDT
Authors:Przemyslaw Lech Abstract: Background: This research aimed to examine the interrelations between ambiguity and knowledge asymmetry in Enterprise System implementation projects and determine how ambiguity and knowledge asymmetry affect the management of such projects. Enterprise System projects are a subgroup of knowledge-intensive business service projects. Literature regarding knowledge-intensive business service firms acknowledges ambiguity and knowledge asymmetry between the supplier and the client as essential characteristics of their relationship. However, insufficient empirically grounded research has been made to date to determine the interrelations between the two phenomena and their impact on the project management of knowledge-intensive projects.Method: The research was based on a multiple case study method. Five cases of Enterprise System implementation projects were selected using literal replication until theoretical saturation was achieved. Data collection methods involved participant observation and analysis of documentation.Results: Knowledge asymmetry was identified as a factor significantly increasing ambiguity in the projects subject to this study. As the project parties had different knowledge bases, the information transmitted by the sending party could not be appropriately interpreted by the receiving party. Co-production, i.e., joint synchronous work of the client and the consultant, was the means to overcome knowledge asymmetry and ambiguity. The phenomenon of problem-solution entanglement was also observed: the proposed solutions impacted the definition of the problems and vice-versa, which led to a revision and revisiting of problems considered to be already solved.Conclusion: This research showed that knowledge asymmetry and resulting ambiguity had consequences for project definition, contracting, planning, and execution. Due to different knowledge bases, project parties could not interpret the information they received correctly. Therefore, synchronous work, resulting in an incremental reduction of knowledge asymmetry and ambiguity as well as constant reconciliation, revision and revisiting of problems and solutions, were necessary during the whole project life-cycle. PubDate: Tue, 27 Sep 2022 19:28:51 PDT
Authors:Jenny Elo et al. Abstract: Background: Understanding how users evaluate their experiences has been recognized as being fundamental to designing services that meet the users’ needs and support the emergence of positive rather than negative value outcomes in service use. Still, the current literature does not explicitly describe how the users’ value determination unfolds or how the levels of experienced value could be measured to support service design. We address this gap in the context of augmented reality (AR) mobile games by scrutinizing users’ personal values as a potential basis for achieving such an understanding.Method: Through a qualitative content analysis of 43 in-depth laddering interviews with active Pokémon Go gamers in Finland, we uncover the focal personal values associated with the game. Furthermore, we determine the connection of these values to the users’ co-creative and co-destructive gaming experiences.Results: Our study defines eight personal values highlighted in Pokémon Go. The focal co-created values include pleasure, a sense of belonging, ambition, activity, and a healthy life. The most co-destroyed values in the game include social recognition and responsibility. Interestingly, the value of sociality is highlighted in both the co-creative and the co-destructive gaming experiences. While the findings may not be generalizable beyond the studied AR mobile game context, this study explains how users’ personal values may serve as a basis for understanding the value structures of other digital service users to support service design.Conclusion: Our study contributes to the literature by introducing personal values as a potential basis for understanding users’ value-based drivers and service experiences to support the design of digital services. We theoretically conceptualize the users’ dynamic value creation process based on personal values and, using empirical findings, offer novel insights into the value co-creation and co-destruction phenomena in AR mobile games. PubDate: Tue, 27 Sep 2022 19:28:51 PDT
Authors:Yuzhu Li et al. Abstract: Background: The interplay of diversity and leadership produces mixed findings in the literature. Based on the categorization-elaboration model (CEM) and diversity management (DM) literature, this study investigates the role of team leadership in a diverse ISD team. Further, this study examines the moderating roles of DM practices in the relationships between group diversity, team leadership, and project performance.Method: This study selected a paired survey method to test the hypotheses. Eighty-two valid paired questionnaires were received from project managers and team members in ISD projects. In addition, this study used partial least squares (PLS) with a bootstrapping technique to examine the proposed model.Results: The results show that group diversity has mixed impacts on team leadership. Furthermore, DM practices positively moderate the effect of value diversity on team leadership, as value diversity is positively related to team leadership when DM practices are more robust. At last, DM practices negatively moderate the relationship between team leadership and project performance as the effect of team leadership has weaker effects on project performance when DM practices are strong than when the practices are weak.Conclusion: This study adds to the literature by examining team leadership in a heterogenous ISD team and providing empirical evidence for the moderating roles of DM practices in team leadership processes. PubDate: Tue, 27 Sep 2022 19:28:49 PDT
Open Access journal
[7 journals]
