Authors:Jongtae Yu et al. Abstract: Background: This study aims to identify the factors that determine mobile banking loyalty and examine their impact. We propose an extended conceptual model that integrates the IS success model (ISS) and the Unified Theory of Acceptance and Use of Technology (UTAUT) to study mobile banking loyalty. Specifically, we categorize the identified factors into quality dimensions to systematically conceptualize constructs and explore their effect: performance quality, usage quality, and facilitating quality.Methods: This study utilizes a quantitative approach to collect data from individuals who use mobile banking in the U.S. The data were gathered through a simple random sampling method, where each participant had an equal chance of being selected for the field survey. After the data-cleaning process, we obtained 516 valid responses. To ensure initial reliability and validity, all study measures were adapted from prior research.Results: The regression results indicate that performance and facilitating qualities have a significant association with mobile banking satisfaction, which in turn positively affects loyalty. However, the impact of usage quality is minimal. Additionally, the evaluation of mobile banking quality is significantly influenced by social influence. Privacy concerns also play a crucial role in inhibiting the use of mobile banking, as these systems may collect and store sensitive personal information. Conclusion: This paper makes a theoretical contribution by identifying important qualities of mobile banking services that promote loyalty. While performance and facilitating quality exhibit a significant effect on loyalty through satisfaction, the effect of usage quality is marginal. Our findings may help banks find how to retain their mobile banking users by improving the quality of their services. This is especially relevant for economies in the Asia-Pacific region, which have recently intensified their efforts to promote financial inclusion. PubDate: Thu, 27 Jun 2024 06:39:18 PDT
Authors:Mina Jafarijoo et al. Abstract: Background: Digital acceleration coupled with unprecedented work disruption (e.g., a Pandemic) have amplified the need for mature IT governance practices to generate planned value from organizations' digital investments. Although the pairwise relationship between mature governance practices, value derived from IT investments, and organizational performance have been examined previously, all three have rarely been simultaneously investigated. Therefore, this paper examines the role of value in the relationship between IT governance mechanisms and organizational performance.Method: A research model that comprehensively conceptualizes the governance mechanism construct is developed and validated. The model is examined using data collected from 250 United States organizations that have invested in cloud computing for over a year.Results: The results reveal that the value generated from an IT investment is germane to understanding the relationship between governance mechanisms and organizational performance. Specifically, the result explains that governance mechanisms help improve organizational performance through cost reduction in IT services, create agility through flexibility in technology service, strengthen IT security and privacy, and effectively redirect IT resources. The results show the more critical role of the relational mechanism and practices related to IT security and privacy in the cloud computing context.Conclusion: The study contributes to IS literature by providing a more unified conceptualization of governance mechanisms and theoretically establishing the importance of governance in effectively governing cloud computing. By providing a guideline to help organizations achieve more value from cloud computing, the study provides implications for practice. The findings empirically show the relational mechanism has the most critical role in creating value from cloud computing. The governance practices help bridge the gap between business and IT, gradual transformative change in the roles and responsibilities, control cloud expenses, security and privacy risks. The findings show that competency is more likely to be achieved from cloud computing investment. PubDate: Thu, 27 Jun 2024 06:39:18 PDT
Authors:Juuli Lumivalo et al. Abstract: Background: Although food and commodity consumption is a leading contributor to individuals’ emissions, limited attention has been given to green information systems (IS) initiatives in this crucial context. Persisting behavioral patterns, along with diverse personal values underlying consumers’ consumption choices and perceptions of sustainability, further complicate efforts to align sustainability initiatives with consumers’ values and goals. This study takes a novel approach to investigating how digital solutions may be utilized to represent sustainability and its related challenges to consumers and how such efforts are perceived by individual users in the food and commodity sector.Method: Using a service-dominant logic lens, we explored the potential of digital services to co-create and co-destroy sustainability value. Our approach involved a qualitative case study incorporating in-depth interviews with case company representatives and a critical incident technique survey with customers. Using a thematic analysis, we dissect customers’ experiences of value co-creation and co-destruction regarding the value propositions of the case company’s digital sustainability initiatives.Results: Our findings showcase emergent linkages and misalignments between the retailer’s value propositions and consumers’ experiences. We propose a nuanced framework capturing value co-creation and co-destruction across four dimensions, ranging from digital services in physical stores to omnichannel and ubiquitous services. The findings showcase the subjective and context-dependent nature of consumers’ interpretations of value, underscoring the importance of tailoring digital interventions to individuals’ goals, needs, and contexts.Conclusion: Emphasizing the need to align digital services with consumers’ sustainability goals, we propose approaches for physical and online store augmentation to support this alignment and encourage sustainable choices. However, a fine line is acknowledged between promoting sustainable behaviors and encouraging excessive consumption with green IS. We contribute to an understanding of digital services’ potential impact on sustainable consumption and extend the knowledge of value co-creation and co-destruction in digital sustainability initiatives. PubDate: Thu, 27 Jun 2024 06:39:17 PDT
Authors:Panagiota Koukouvinou et al. Abstract: Background: AI management has attracted increasing interest from researchers rooted in many disciplines, including information systems, strategy, and economics. In recent years, scholars with interests in these diverse fields have formulated similar research questions, investigated similar research contexts, and even often adopted similar methodologies when studying AI. Despite these commonalities, the AI management literature has largely evolved in an isolated fashion within specific fields, thereby impeding the development of cumulative knowledge. Moreover, views of AI’s anticipated trajectory have often oscillated between unjustifiably optimistic assessments of its benefits and extremely pessimistic appraisals of the risks it poses for organizations and society.Method: To move beyond the polarized discussion, this work offers a systematic review of the vast, interdisciplinary AI management literature, based on analysis of a large sample of articles published between 2010 and 2022.Results: We identify four main research streams in the AI management literature and associated, conflicting discussion, concerning four (data, labor, critical, and value) dimensions.Conclusion: The review conceptually and practically contributes to the IS field by documenting the literature’s evolution and highlighting avenues for future research trajectories. We believe that by outlining four key themes and visualizing them in an organized framework the study promotes a holistic and broader understanding of AI management research as a cross-disciplinary effort, for both researchers and practitioners, and provides suggestions that extend the framing of AI beyond myth and hype. PubDate: Thu, 27 Jun 2024 06:39:16 PDT
Authors:Nguyen Hue Minh et al. Abstract: Background: User-Generated Content (UGC) videos have received considerable attention in recent years thanks to their great potential for buyers and sellers. However, the effect of this content on consumer behavior remains unclear, especially in the context of developing countries (e.g., Vietnam). By applying the Stimulus-Organism-Response model (S-O-R model), this paper examines the effect of UGC videos on online purchase intention. Moreover, the mediating role of cognitive responses, consisting of perceived credibility, perceived diagnosticity, and mental imagery, is also examined to offer valuable insights to businesses, enabling them to leverage and effectively promote the trends of UGC videos.Method: A convenience sampling method was employed to collect the data. A total of 318 valid respondents participated in this survey. The data was analyzed with the Partial Least Squares Structural Equation Modeling method (PLS-SEM).Results: The findings show that UGC videos have a direct impact on online purchase intention. This paper also verified that cognitive states mediate the relationship between stimuli and subsequent behavioral intentions.Conclusion: Our research findings enrich the literature on consumer’s online purchase intentions by applying the S-O-R framework by highlighting the role of cognitive responses, and improving generalizability by contributing additional consumer behavior findings in developing Asian nations. Moreover, this paper offers businesses insights into the formation of customers' purchase intentions while watching UGC videos. Based on that, this paper raises practical recommendations regarding promoting the UGC video trend and creating UGC videos effectively to improve the cognitive states perceived by customers, including credibility, diagnostic value, and mental imagery. PubDate: Wed, 27 Mar 2024 19:19:28 PDT
Authors:Pham Quang Huy et al. Abstract: Background: The cybersecurity has been pondered as a great concern for professionals, legislators as well as all decision-makers and effectiveness of accounting information system (EAIS) has long been well-acknowledged as the prerequisite organizational management. Against this backdrop, big data analytics capabilities (BDAC) will become a must-have element of any fruitful cybersecurity resolution and organizational EAIS to enable public sector to achieve sustainable decision-making (SDM) in operation within the time of uncertainty. This research aims at investigating the interconnection between BDAC and SDM. It also delves into the mediation mechanism of EAIS and cybersecurity risk management (CRM) in the linkage between BDAC and SDM. Outstandingly, it examines whether the interconnections between these aforementioned components varies resting on specific degree of moral intelligence (MI).Method: The structural equation modeling is employed to investigate the statistical data captured from paper-and-pencil survey circulated to a convenience and snowball sample of 683 respondents in the Southern areas of Vietnam. Additionally, the multi-group analysis is applied to examine the moderating impact of MI.Results: The results analysis substantiates the markedly positive interconnection between BDAC and SDM. Simultaneously, this interconnection is partially mediated by CRM and EAIS. One of the most noteworthy observations is the moderating role of MI as a catalyst in enabling public sector to achieve SDM.Conclusion: The study's findings provide important, realistic, and useful theoretical contributions to the current literature on the issue, as well as beneficial inputs for practitioners. Accordingly, these findings recommend that practitioners and policy-makers can benefit from enhancing BDAC and EAIS as well as implementing CRM, which are proactive measures to achieve SDM. Also increasing MI of accountants as an effective solution to foster the advantages of big data analytics, accounting information system and CRM to succeed in SDM. PubDate: Wed, 27 Mar 2024 19:19:28 PDT
Authors:Hikmah Hikmah et al. Abstract: Background: The creative industry, particularly the batik sector, is known to play an essential role in the development of Indonesia's national economy. Despite its inherent value, the sector has experienced a decline in business performance, primarily attributed to challenges in competing with foreign products. Therefore, this study aimed to analyze the effect of organizational capability, market orientation, and information technology (IT) adoption on business performance of the creative industry in Central Java, Indonesia.Methods: A quantitative method was used in this study, and the sample population comprised 200 batik businesses in Semarang, Surakarta, and Pekalongan Cities. Furthermore, data collection was carried out through questionnaires and Google Forms with purposive sampling. The selected data were then analyzed using the Partial Least Square Structural Equation Model (PLS-SEM).Results: The results showed that organizational capability, market orientation, and IT adoption had a significant effect on business performance. Furthermore, IT adoption was identified as a dominant factor in increasing the performance of the creative industry. Conclusion: The results obtained contributed to enriching the development of the resource-based view (RBV) and technology acceptance model (TAM) theories. Some practical implications were also proposed, which allowed the creative industry to develop business by considering the results obtained. PubDate: Wed, 27 Mar 2024 19:19:27 PDT
Authors:Caroline Relva de Moraes et al. Abstract: Background: The current workforce comprises individuals with varied characteristics and work expectations. Consequently, many companies are currently investing resources to design effective work environments with the aim of enhancing their ability to retain top talent.Method: We conducted a Systematic Literature Review (SLR) to investigate how organizations can design effective digital workplaces for their workforce.Results: Our primary contributions encompass a definition of a digital workplace rooted in literature, and a four-phase iterative approach for crafting a digital workplace. This includes a comprehensive set of actionable guidelines for each phase, which were previously dispersed within existing literature. Additionally, we introduce a rubric for assessing Enterprise Integration, employed in conjunction with Virtuality Level to characterize various workplace configurations. Finally, we have also listed a set of additional research gaps and promising avenues for researchers interested in this field.Conclusion: In response to new challenges, companies must reassess their current workplace arrangements, specifically in light of a workforce that increasingly prioritizes flexible work options. This endeavor is most effectively achieved by taking into consideration a set of actionable guidelines that account for various typologies of digital workplaces. These guidelines should be considered when designing work arrangements that seamlessly integrate processes, individuals, and technology. Surprisingly, such an approach is yet to be explored in existing literature. PubDate: Wed, 27 Mar 2024 19:19:26 PDT
Authors:Shamshul Bahri et al. Abstract: The manuscripts for this special section were selected from the proceedings of the “10th International Conference on Emerging Challenges (ICECH) 2022: Strategic Adaptation in the World of Uncertainties” that was held in Vietnam. In the preliminary stage, fifteen papers were proposed by the ICECH’s scientific community based on the quality of the manuscripts and their relatedness to the theme of the special section. We scrutinized the papers further based on the same criteria and chose seven potential papers for inclusion in the special section. Each guest editor was responsible in handling two to three papers while two reviewers worked directly with the guest editor and authors in refining the manuscripts to the standards of PAJAIS. After around one year with two to three rounds of reviews and refinement, three papers survived the process and are included in this special section. PubDate: Wed, 27 Mar 2024 19:19:26 PDT
Authors:Diem-Trang Vo et al. Abstract: Background: Mobile applications have emerged as important touchpoints for addressing service requests and optimizing human resources. Within the service industry, the integration of artificial intelligence (AI) into these applications has enabled the inference of product demand, provision of personalized service offers, and enhancement of overall firm value. Customers now engage with these apps to stay informed, seek guidance, and make purchases. It is important to recognize that the interactive and human-like qualities of AI can either foster the co-creation of value with customers or potentially lead to the co-destruction of customer value. Although prior research has examined the process of value co-creation, the present study aims to investigate the underlying factors contributing to the value co-destruction process, specifically within AI-powered mobile applications.Method: Our research employs topic modelling and content analysis to examine the value co-destruction process that occurs when customers engage with AI apps. We analyze 7,608 negative reviews obtained from eleven AI apps available on Google Play and App Store AI apps. Results: Our findings reveal six distinct types of value - utilitarian, hedonic, symbolic, social, epistemic, and economic value - that can be co-destroyed during the process. System failure, self-threat and privacy violation are some contributing factors to this value co-destruction process. These values change over time and vary depending on the type of app. Conclusion: Theoretically, our findings extend the concept of value co-destruction in the context of AI apps. We also offer practical recommendations for designing an AI app in a more service-friendly way. PubDate: Wed, 27 Mar 2024 19:19:25 PDT
Authors:Christopher Williams et al. Abstract: Background: The fundamental disruptions brought on by digital transformation create substantial uncertainties for small and medium-sized enterprises (SMEs). While the limited resources and unstructured nature of SMEs present challenges for their digital transformation efforts, these challenges can be overcome with proper alignment of their current and future capabilities. However, several questions remain about the validation of digital maturity models (DMMs) for use with SMEs. Our study’s primary objective is to remedy these challenges by validating our DMM for SMEs. Our study attempts to answer the research question, “How can SMEs’ digital maturity be further explored and used to validate our DMM for SMEs'”Methods: Implementing a mixed-method approach, we use an original survey and 17 observation protocols as quantitative methods to explore SMEs’ digital capabilities. To confirm these initial findings, we conduct 17 semi-structured qualitative interviews to validate our interaction areas and dimensions based on SME-specific characteristics and answer our research question.Results: The quantitative and qualitative findings and further validation allowed us to identify five propositions including stakeholder and SME interactions, mindset towards SMEs’ challenges and future digital development, and human capital capabilities. These results endorse the overall significance of our DMM for SMEs.Conclusion: Our study contributes to the DMM literature by providing validated evidence to increase confidence in our model and allow SMEs to feel assured in using our DMM to gain a better understanding of their capabilities and an effective path toward digital transformation. Our validated model demonstrates that stakeholders, digital strategic and operational capabilities, and strategic planning and decision-making influence SMEs’ digital maturity. PubDate: Wed, 27 Mar 2024 19:19:24 PDT
Authors:Lin Li et al. Abstract: Background: The major purpose of this research is to examine Contactless Technology (CT) users’ post-adoption phenomena in the context of mobile apps (MA) run by a Quick Service Restaurant (QSR). It applies the Post-Adoption Model of Information System Continuance (PAMISC) to examine how QSR customers’ technology anxiety (TA), confirmation of initial expectations, perceived usefulness (PU), and satisfaction with CT relate to their continued intention of use. Furthermore, the study investigates the relationship between customers’ satisfaction with CT and their overall satisfaction with QSR.Methods: To test the research model, we collected survey data from 245 users of MA provided by McDonald’s restaurants in the US, which are analyzed through Partial Least Square analysis using SmartPLS 4.0.Results: The theoretical relationships in the PAMISC hold true in the context of QSR’s MA. Current QSR customers’ TA is negatively associated with their perceived usefulness, but is not related to the degree of confirmation of using MA. Customers’ continued intention of use and satisfaction with MA are positively related to overall satisfaction with QSR. Conclusion: Our study is among the first to provide empirical/practical evidence of the PAMISC in the context of IT-enabled hospitality services. It also extends the model in two important ways. First, the study examines the role of TA, an important personal trait relevant to individuals’ use of QSR technology. Second, it highlights customers’ satisfaction with firm-provided technology to improve their overall satisfaction with the firm in the context of QSRs. For practitioners, it is important for QSR managers to understand the impact of TA on customers’ adoption of MA, so that they can design their MA with simpler interfaces and more human aspects. Managers should also make sure that MA is well-designed to satisfy customers’ needs, which will then lead to those customers’ overall satisfaction with the QSR. PubDate: Wed, 27 Mar 2024 19:19:23 PDT
Authors:Hsin Hsin Chang et al. Abstract: Background: Information systems outsourcing (ISO) is one of the critical businesses in information technology outsourcing (ITO). Due to the increasing complexity of ISO, the failure rate of such outsourcing increases. Outsourcing information system services (OISS) was thus proposed to deal with this. A conceptual framework based on the information processing view was developed to investigate how the client firms assess OISS goal performance. Governance mechanisms (governance structure, relational governance, and IT coordination) were treated as antecedents of transaction cost and outsourcing flexibility; these would further affect goal performance (goal achievement and goal exceedance) with task complexity as a moderator.Method: A mix-methods study was conducted; the qualitative approach was employed to validate the conceptual framework by interviewing three managers with experiences in OISS from the client firms, whereas the quantitative approach, with 206 responses from those with OISS experiences from the client firms, provides empirical evidence.Results: The results indicated that relational governance effectively reduced transaction cost and increased outsourcing flexibility; the governance structure was also vital for outsourcing flexibility. Transaction cost was found to negatively affect goal achievement, and outsourcing flexibility positively affected both goal achievement and goal exceedance. The moderating effects of task complexity were also confirmed.Conclusion: The results extended the information processing view to OISS and proved that transaction cost and outsourcing flexibility are necessary to link governance mechanisms and goal performance. Practically, the client firms are suggested to maintain a positive relationship with the OISS provider. The OISS provider should offer an exclusive channel during and after the execution of the OISS project to reduce the possible cost that occurs during the implementation and improve the outsourcing flexibility to allow the client firms to consider their goals have been achieved and beyond their expectations. By doing so, the effect of goal performance can be maximized. PubDate: Wed, 27 Dec 2023 18:54:00 PST
Authors:Sahber Monshizada et al. Abstract: Background: Artificial Intelligence (AI) has become a ubiquitous phenomenon in recent times, with most organizations today attempting to maneuver their way around developing AI systems with the aim of improving the products and services they provide. However, what complicates developing AI systems is the paucity in frameworks to support organizations with AI System Development (SD). As a result, many organizations are using existing approaches which have been previously applied in earlier emerging Information Technology endeavors. This study explored how a framework can promote effective organizational AI SD. To achieve this a holistic framework for AI SD was conceptualized and examined from an organizational perspective.Method: This study has examined the conceptualized framework People-Process-Data-Technology (2PDT) in AI, through a case study research design. The empirical data was analyzed based on 12 case studies within Australia including 39 interviews with AI experts. We have applied thematic analysis to investigate requirements of organizational AI SD.Results: The results demonstrate that organizations are challenged by key factors, which inhibits their ability to effectively develop AI systems. For example, organizations are not achieving successful delivery of AI systems due to a lack of required skills. Additionally, a plethora of AI technology which is constantly evolving, poor data quality, and the paucity of AI SD frameworks are all contributing to unpredictable delivery outcomes.Conclusion: This paper investigated requirements for effective organizational AI SD by examining the 2PDT framework. The results contribute to AI phenomenon by developing the requirements for AI SD, in terms of people, process, data and technology. It contributes to theory by evaluating and developing AI requirements for effective AI systems. The examination of the framework and case study approach added valuable knowledge to the AI domain. In addition, we contributed to practice by identifying requirements that organizations should consider in achieving better AI SD outcomes. PubDate: Wed, 27 Dec 2023 18:53:59 PST
Authors:Gloria Hui Wen Liu et al. Abstract: Background: ECommerce live streaming has enabled new forms of broadcaster-viewer interaction, where broadcasters engage viewers in real time to sell goods and services. It is therefore critical to discover strategies to maximize viewer engagement with broadcasters.Method: A mixed methods approach was applied. Five strategies emerged from our qualitative observation of three famous broadcasters: establishing a personal brand essence, maintaining personal brand consistency, creating message credibility, tapping on shared attitudes, and maximizing customer responsiveness. Based on a signaling theory perspective, we then hypothesized about the five strategies and constructed a survey to examine the effectiveness of these strategies. A total of 505 valid responses were received, and CB-SEM with AMOS was utilized to test the five hypotheses, with three hypotheses supported.Results: Our findings demonstrate that message credibility, shared attitudes, and customer responsiveness play critical roles in enhancing viewers’ engagement behaviors.Conclusion: Our mixed methods approach allows empirical exploration of effective engagement strategies and broadcaster-viewer interaction during eCommerce live streaming. This study thus contributes nascent knowledge to the live streaming literature, helping future research to develop possible theoretical perspectives. Our findings also provide actionable insights for broadcasters to enhance viewer engagement and boost sales. PubDate: Wed, 27 Dec 2023 18:53:59 PST
Authors:Pia Gebbing et al. Abstract: Background: Digital transformation changes collaboration processes, particularly in rapidly digitalizing countries like ASEAN states. Co-creation and innovation processes become increasingly flexible and time and location independent. But virtual collaboration faces context-specific challenges like technical problems, lack of social presence, and ambiguous attitudes towards autonomy and accountability. Therefore, this study addresses two research questions to contribute to designing a creative virtual environment: First, which Design Principles (DPs) should be prioritized in designing a user-centered creative virtual environment' Second, which Design Features (DFs) effectively implement the DPs in creative virtual collaboration from a user perspective'Method: A user-centered Design Science Research approach was chosen to identify, implement and evaluate DPs and DFs. DPs were derived from theories on creativity drivers in five areas: functionality, process, mood, meaning, and collaboration. The DPs were implemented in a virtual design thinking workshop at a German international university. A qualitative thematic analysis evaluated user feedback from 38 international students from Asia, Africa, America, and Europe.Results: Insights from user feedback indicate that seven DPs should be prioritized and effectively implemented in a virtual environment for creative collaboration: (1) Provide rich, appropriate resources to inspire creative thinking; (2) Technical problems and connectivity issues must be anticipated and mitigated; (3) The environment must foster social presence and interaction, and (4) effective communication and visualization; (5) Methods and technologies must be adapted to the creative process and individual needs; (6) The group work benefits from structured but flexible tasks and time management support; (7) Provide space for individual work that allows autonomy and solitary contemplation.Conclusion: A tailored setup that adapts to context-specific challenges distinct from the on-site collaboration is necessary to facilitate creative virtual collaboration. The study results apply and expand current theories on technology utilization and inform the practical design of a virtual environment for creative collaboration. PubDate: Wed, 27 Dec 2023 18:53:58 PST
Authors:Maximilian Raab Abstract: Background: Reward-based crowdfunding (RBCF) is an established funding mechanism for entrepreneurs, in which they present their ideas through campaign presentations to persuade backers. Compared to investors, who focus more on the merits of the information presented, crowdfunding backers pay attention to cues such as the entrepreneurs’ characteristics and the appeal of the campaign. Accordingly, researchers investigated cues, i.e., snippets of information embedded within different communication modalities that facilitate the interpretation of the campaign and entrepreneur. Thus, knowledge of how cues affect decision-making and funding performance has become important for researchers and practitioners. However, current research often investigated cues in isolation that are fragmented across literature and does not provide a straightforward understanding of how cues embedded in campaign presentations affect funding performance.Method: This review synthesizes past RBCF literature to provide a comprehensive concept-centric categorization of how cues affect funding performance.Results: The review analyzed 71 articles and identified three main research topics, namely “communication strategies”, “perceived entrepreneurs' characteristics”, and “appeal to emotions”. The review developed 14 corresponding concept-centric sub-categories of cues and reported their effects on funding performance (significant negative, non-significant, significant positive, inverted U-shaped). Vote-counting shows that some sub-categories tend to have overall positive or negative effects, with first indications of an often-neglected inverted U-shape effect. Yet, the effect’s direction is not straightforward for all sub-categories. Also, further research is necessary to explore what specific combinations of cues moderate, complement, or substitute for each other’s effects, including non-linear assumptions. Also, there is room to investigate fruitful, not yet analyzed, cues and theoretical lenses.Conclusion: This review contributes to the RBCF literature by providing detailed insights into the effects of cues embedded within the campaign presentation on funding performance. Such a better understanding can benefit all involved parties. PubDate: Wed, 27 Sep 2023 19:35:12 PDT
Authors:Milad Mirbabaie et al. Abstract: Background: The consumption of ‘fast fashion’, which is expedited by cost-effective e-commerce systems, represents one of the major factors contributing to the acceleration of climate change. An emerging approach to steer consumers in the direction of more sustainable purchase decisions is digital nudging. This paper explores digital nudging in the context of green fashion e-commerce by testing the effectiveness of two nudging strategies on the decision to choose green fashion products (GFP) over regular fashion items.Method: This study was conducted as a between-subject online experiment (n=320) with four conditions simulating an e-commerce scenario. The participants were presented with different products: one was ecologically friendly, and another was the regular option. Depending on their randomized group allocation, the participants experienced a default nudge, a social norm nudge, a combination of both strategies, or no nudge. In addition, we conducted 10 qualitative interviews to gain a deeper understanding of consumers’ decision process.Results: Our experiment failed to demonstrate statistically significant relationships between the various nudging strategies and GFP purchase decisions. However, additional explorative analyzes confirmed a backfire effect for the combination of nudging strategies. This reveals the previously overlooked influence of participants’ identification on the effectiveness of digital nudging strategies. In addition, qualitative interviews revealed individual factors that influence sustainable e-commerce purchase decisions.Conclusion: This study contributes to information systems research by explaining the differences in the effectiveness of different nudging strategies regarding high-involvement compared to low-involvement products. Moreover, it provides empirical evidence of a backfire effect resulting from a combination of digital nudging strategies (i.e., digital nudge stacking). Finally, the study underscores the leverage that individual factors have on both GFP purchase decision and the effectiveness of nudges. PubDate: Wed, 27 Sep 2023 19:35:11 PDT
Authors:João Barata et al. Abstract: Background: There is a long tradition of writing about future work in research papers, and information systems design science research (IS DSR) is no exception. However, there is a lack of studies on (1) how IS DSR authors currently envision the next steps for their work and (2) guidelines to improve the communication of opportunities to accumulate knowledge.Method: This paper contributes to this topic, building on a systematic literature review of 123 IS DSR papers published between 2018 and 2022.Results: Design-oriented research requires the research team to decide which tasks to carry out immediately in building the future and which to postpone as research debt. The paper's contribution is threefold. First, we propose a research debt lifecycle to support (1) project stakeholders, (2) IS DSR community, and (3) societies looking for better futures. Second, we discuss the anatomy of future work in recent IS DSR. Finally, we suggest guidelines to manage and report the next research steps.Conclusion: This paper presents a pioneering assessment of future work suggestions in the IS field, focusing on the design science research paradigm. Future work directions emerge from researchers' choices during the IS DSR process that must be continuously managed. PubDate: Wed, 27 Sep 2023 19:35:10 PDT
Authors:Eduard Anton et al. Abstract: Background: The role of a data-driven culture in improving organizational performance is widely recognized, but its conceptual definition lacks uniformity, leading to the existence of various constructs. This paper proposes a guiding framework for a data-driven culture, aiming to foster a unified understanding that aids both researchers and practitioners in the information systems (IS) field.Method: Adopting a qualitative research approach, this study conducts a systematic literature review to discern the breadth and depth of data-driven culture as portrayed in previous works. Alongside this, ten interviews were carried out with professionals well-versed in the application of data-driven strategies.Results: The study uncovers the multifaceted nature of a data-driven culture, highlighting its influence on decision-making practices within organizations. It identifies a range of characteristics relevant to the construct and consolidates these into an integrative framework, thereby developing a conceptual definition for data-driven culture.Conclusion: The paper contributes to the IS field by providing a framework that illuminates the concept of data-driven culture. This new understanding aids researchers in consistently theorizing the same phenomenon, supports the development of refined metrics for assessing data-driven culture, and paves the way for future research in this area. For practitioners, this framework delineates the characteristics of a data-driven culture and their interplay, enabling a more informed approach to cultural change efforts. Moreover, it highlights the importance of acknowledging the wider cultural context, and provides mechanisms to balance the emphasis on tools and values. PubDate: Wed, 27 Sep 2023 19:35:09 PDT
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