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Transforming Government: People, Process and Policy
Journal Prestige (SJR): 0.475
Citation Impact (citeScore): 2
Number of Followers: 17  
 
Hybrid Journal Hybrid journal   * Containing 5 Open Access Open Access article(s) in this issue *
ISSN (Print) 1750-6166 - ISSN (Online) 1750-6174
Published by Emerald Homepage  [362 journals]
  • E-government in Asian countries: a conceptual framework for sustainable
           development

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      Authors: Md. Golam Kibria, Paul Hong
      Abstract: This paper aims to examine the factors contributing to e-government development as a means to foster sustainable development, highlighting the need for robust e-government frameworks to navigate economic, social and environmental challenges. A literature-based conceptual framework is presented, grounded in the comparative analysis of e-government in five diverse Asian countries. The paper introduces a research model with testable propositions and synthesizes lessons for future research, emphasizing the integration of e-government with sustainable development goals. The key findings identify three critical factors for e-government development: policy priorities and strategic initiatives, ICT infrastructure and public–private partnerships investment. The research underscores e-government’s role in providing electronic services that support transparency and democracy, which are essential for sustainable development. Limitations arise from focusing on select Asian countries, potentially affecting the generalizability of results, as well as the dynamic nature of technology and policy landscapes. This paper underscores the essential role of governmental action in advancing sustainable development via e-government strategies, providing a framework for success in both developing and developed contexts. It demonstrates how e-government can drive sustainability by comparing the progress of five Asian countries to highlight best practices and challenges in implementing such systems effectively. The paper uniquely bridges e-government and sustainable development research, showing e-government’s role as a sustainable development instrument. This novel integration is supported by extensive literature and a strategic selection of countries representing varying stages of e-government maturity, providing a well-rounded view of e-government’s impact on sustainable outcomes.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-12
      DOI: 10.1108/TG-01-2023-0003
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Waiting for change: a case study on the social construction of digital
           transformation in the public sector

         This is an Open Access Article Open Access Article

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      Authors: Malin Tinjan
      Abstract: The study aims to understand digital transformation as a socially constructed process with multiple stakeholders, influenced by internal and external forces. This perspective stresses the importance of context, human interaction and narratives in the digital transformation within public sector. The author uses a case study at a Swedish university undergoing digital transformation. Through first and secondary data, the author thematically analyzes the interaction between change agents, organizational realities and the digital transformation process. The study finds that conflicts in pace and scope in the digital transformation drive self-defense mechanisms and the formation of a feedback loop of pending action. Contrary to previous studies, technological and external forces do not make digital transformation inevitable. Limitations stem from the empirical selection of a Swedish university, affecting the international and intersectoral transferability of the study. The impact of digital transformation differs from previous IT changes, which has implications for the design of the digital transformation process. Stakeholders should, instead of considering structural and cultural barriers as facts, pay attention to the narratives within the organization as potential excuses to avoid action. This research contributes to original insights into digital transformation. It uncovers how change agents, despite longing for change, can inadvertently foster inaction in digital transformation. This finding enriches the literature by highlighting the complex dynamics between the desire for change and the social constructs that contribute to stagnation, offering an understanding of barriers to digital transformation.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-12
      DOI: 10.1108/TG-05-2024-0111
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Integration of digital technologies in anti-corruption initiatives in
           Botswana: lessons from Georgia, Ukraine and South Africa

         This is an Open Access Article Open Access Article

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      Authors: Abiodun Marumo Omotoye, Natasja Holtzhausen
      Abstract: This paper aims to explore the potential role of digitalization in reshaping Botswana's assets and liabilities declaration system. Digitalization presents opportunities to not only improve efficiencies in how services are delivered and citizens are engaged but also to integrate innovative ways to combat wicked problems such as illicit enrichment and conflicts of interest in the public service. This qualitative paper adopts an exploratory research design to investigate how digital technologies can be used to enhance anti-corruption reforms in a developing country context. Primary data, focusing on the shortcomings and successes of Botswana’s asset declaration system, were collected from interviews with key policy actors in Botswana’s anti-corruption landscape, whereas secondary data were drawn from documents such as official reports, news and social media reports and available literature on the topics of digitalization and anti-corruption reforms. A comparative case study approach is used, highlighting successes and challenges in the use of electronic disclosure systems in Georgia, Ukraine and South Africa. The analysis provides insights into the potential benefits and challenges associated with the integration of digital technologies in the asset and liability declaration process. The integration of digital technologies in the anti-corruption efforts of Georgia, Ukraine and South Africa has contributed to the development of robust electronic declaration systems. However, political resistance, costs, technical capacity and verification processes are identified as some of the core challenges confronting agencies tasked with implementing asset declaration systems. The political and socio-economic contexts in the country case studies presented are distinct, as are the challenges posed by corruption. Although Botswana can gain insights from the implementation experiences of Georgia, Ukraine and South Africa, policymakers and implementers need to take into account these subtleties and their potential influence on the success or failure of a similar system. The research has implications for policy and practice by proposing an alternative approach to the implementation of Botswana’s asset declaration system. This will be of interest to policymakers, anti-corruption activists and scholars. To the best of the authors’ knowledge, prior research has not studied the relationship between digitalization and anti-corruption reforms in Botswana. This paper contributes to the dearth of knowledge regarding the role of digitalization as a driver of anti-corruption reforms. The paper informs policy decisions related to the implementation of digital transformation initiatives in line with Botswana’s anti-corruption and digital transformation agendas.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-10
      DOI: 10.1108/TG-01-2024-0002
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • An extended TOE framework for local government technology adoption for
           citizen participation: insights for city digital twins for collaborative
           planning

         This is an Open Access Article Open Access Article

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      Authors: David Adade, Walter Timo de Vries
      Abstract: This study aims to understand and explain factors that influence how, when and under which conditions local governments adopt digital technologies for citizen collaboration. It discusses what these findings mean for city digital twin adoption. This research uses the systematic literature review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) process to collect and evaluate evidence needed to answer the research questions. It uses the technology–organisation–environment (TOE) framework and proposes an additional dimension: “stakeholders” as the analytical framework. Critical influential factors identified include the technology dimension: security and privacy; organisation dimension: top management support; environment dimension: political influence; and stakeholders’ dimension: technological experience. This research extends the TOE framework and comprehensively analyses those factors which relate to citizens but significantly impact local government’s decision to adopt digital tools for collaboration purposes. This research posits that in the context of local government technology adoption for collaboration, both the organisation and stakeholders’ dimensions are critical. This research contributes to the government-citizen discourse and provides a constructive understanding of technological transformation in collaborative planning. The findings are helpful for local governments, researchers and geospatial industries as they offer a critical understanding of digital technology adoption, particularly city digital twins, for collaborative planning. This study extends the TOE framework to include aspects relating to citizens. It provides a nuanced understanding of the influential factors and intricacies of technology adoption by local governments for citizen collaboration. It also discusses relevant issues of city digital twins’ adoption by local governments for citizen participation.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-09
      DOI: 10.1108/TG-01-2024-0025
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Design principles for MOOC platforms: a public sector perspective
         This is an Open Access Article Open Access Article

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      Authors: Michael Koddebusch, Sebastian Halsbenning, Jörg Becker
      Abstract: One impediment of e-government implementation is the lack of e-(government) competences among public officials, especially because foundational education programs fail to teach them. Therefore, this study suggests massive open online course (MOOC)-based continuous education. This study aims to design and evaluate a MOOC and MOOC platform for acquiring e-competence in the public sector and principles for such platforms to capture their inherent design knowledge. This study uses design science research incorporating qualitative and quantitative methods and draws on established patterns of formulating design principles (DPs). The core results are a physically instantiated MOOC platform and six DPs: DP of 1) easy access and easy use, 2) professional exchange, 3) protected space, 4) domain focus, 5) cooperation with higher education institutions and 6) promotion from higher government level. This study contributes to e-government research by extending the design knowledge for the construction of domain-specific MOOC platforms. Moreover, the study contributes to platform economics by discussing existing theses and outlining new opportunities. The research also entails limitations, as the authors have solely considered MOOCs and neglected complimentary offers to sustain learning success. This study provides practitioners with design principles they can use in their efforts to construct education platforms for the public sector. Moreover, the study presents a working MOOC platform instantiating these DPs, and thus provides an exemplary reference. Not fulfilling expectations regarding digital public services comes with a risk of decreasing trust in public organizations and the overall government. The results of this study contribute to enabling public officials fulfilling stakeholders’ expectations and generating public value. By linking e-government competence education with MOOC platform design, this research approximates an important research gap. Scholars previously investigated e-competences and focused on alone-standing MOOCs to convey those. The results of this study offer the potential to construct platforms to centralize such fragmented solutions, maximizing their impact among public officials.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-09
      DOI: 10.1108/TG-05-2023-0065
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Fiscal policy and sustainable development in sub-Saharan Africa: unveiling
           the role of information and communication technology (ICT)

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      Authors: Olumide Olaoye, Mamdouh Abdulaziz Saleh Al-Faryan, Mosab I. Tabash
      Abstract: The aim of this study is twofold. First, this study examines the effect of fiscal policy on sustainable development in sub-Saharan Africa (SSA). Second, this study also investigates the moderating role of information and communication technology (ICT) in fiscal policy–sustainable development nexus in SSA. This study adopted a battery of econometric techniques such as the ordinary least square (OLS), the two-step system generalized method of moments, Driscoll and Kraay covariance matrix estimator and the dynamic panel threshold model. This study found that fiscal policy, except for public spending on education do not promote sustainable development in SSA. However, the authors found that ICT promotes sustainable development in SSA, and that when fiscal policy interacts with ICT, the results show that ICT enhances the effectiveness of fiscal policy to promote sustainable development in SSA. Furthermore, this study uncovers the optimal levels of public spending on health and education, and public debts that engenders sustainable development in SSA. The research and policy implications are discussed. This study assessed the role of ICT in fiscal policy–sustainable development nexus.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-05
      DOI: 10.1108/TG-08-2023-0115
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Village fund management and reporting systems: are they accountable'

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      Authors: Paulina Permatasari, Adi Budiarso, Teguh Dartanto, Agunan Paulus Samosir, Bramantya Saputro, Dewa Ekayana, Efid Dwi Agustono, Tri Emil Alim, Leni Hartono, Firli Wulansari Wahyuputri, Irwanda Wisnu Wardhana
      Abstract: This study aims to address fundamental questions surrounding accountability within village fund management (VFM) and reporting systems in Indonesia by comparing the number of anomalous data entries with the actual village funds using the VFM data for all Indonesian villages during the period 2018–2020. The research presents a pioneering methodology for assessing village fund accountability by analyzing data from all Indonesian villages and using investigative journalism and qualitative analysis. It integrates data from various sources, including government regulations, previous investigations, literature, interviews, etc. This research highlights global challenges in development and governance, revealing common issues such as poor management of village funds and the need for strengthened institutional protection enforcement. Referring to the institutional theory, the authors demonstrate how institutional structures influence community behaviors, emphasizing the importance of regulatory frameworks to prevent misuse of public resources and maintain transparency and accountability across various socio-economic and political contexts. This study emphasizes the necessity for more transparent and accountable fund management practices and calls for broader consideration of implications beyond government impact. This research provides insights for international stakeholders to strengthen their public financial systems, through rigorous monitoring and comprehensive reporting systems. This study provides the most comprehensive sample comprising all villages in Indonesia that receive village funds and measures the use of village funds based on all village-level disbursements, representing unprecedented research using this form of data.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-07-01
      DOI: 10.1108/TG-07-2023-0098
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Linking e-government development and quality of governance to trust in
           government: evidence from OECD member countries

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      Authors: Abdallah Alsaad, Abdelbaset Alkhawaldeh, Hamzah Elrehail, Rami Almomani
      Abstract: The association between e-government and trust in government has been extensively examined, even though empirical works have returned conflicting conclusions about this association. This study aims to revisit the relationship between e-government and trust in government using macrolevel data from Organisation for Economic Co-operation and Development (OECD) member countries. It also addresses whether or not e-government should contribute to the quality of governance to improve trust in government. Archival data from 36 OECD members over five years (2012–2015) were used to achieve the study objectives. Results indicate that e-government does not directly affect trust in government, although there is an indirect association. This implies that e-government systems will not significantly impact trust in government unless they contribute to the quality of governance that offers a basis for granting trust in government. Accordingly, value creation, including trust, should be considered during the design of e-government systems to achieve the desired outcomes.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-28
      DOI: 10.1108/TG-03-2024-0060
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Unlocking the power and future potential of generative AI in government
           transformation

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      Authors: Jitendra Kumar Pandey
      Abstract: This paper aims to investigate whether the implementation of generative artificial intelligence (GAI) impacts government functionality. The study will analyse GAI’s positive attributes across different dimensions to comprehensively understand its value proposition for public organisations. Furthermore, the paper will outline the strategic interventions required to integrate GAI effectively within the organisational context of government transformation. This study measures “government functionality” and “GAI implementation” using abstract macro variables as a second-order formative model. It also includes first-order measurable micro-variables to better understand the concept. In addition, the study introduces “organisational context” as a moderating factor to explain the complex dynamics of integrating GAI to improve government functionality. The study proposes a conceptual framework, which was analysed using exploratory data analysis, with primary data collected through questionnaires. The study finds a positive correlation between the implementation of GAI and improved government functionality. Furthermore, it found that organisational contextualisation significantly moderates this relationship. All the empirical outcomes align with the prescribed statistical thresholds, concluding that the articulated conceptual framework holds significance. The study has significant implications for managers, researchers and anyone involved in making, implementing or evaluating decisions related to digital government through GAI. However, the study has limitations, including a limited sample size and contextualisation of the Indian public sector. The study contributes to existing knowledge by showing that implementing GAI positively correlates with improving government functionality. It further highlights the significance of GAI implementation according to the specific organisational context.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-25
      DOI: 10.1108/TG-01-2024-0006
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Commitment and trust: fostering socio-economic development through
           voluntary data exchange between governmental and commercial entities

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      Authors: Aida Darmenova, Kim Normann Andersen
      Abstract: This paper aims to present the results of a project deployment on voluntary data exchange between a municipality and commercial entities built on the Commitment-Trust theory. The research also discovers whether data sharing can be a vital instrument to foster city socio-economic development. Inspired by the engaged scholarship approach, this research explores the economic and operational results of data integration from two different information sources, the legislation impact and the effects on citizens as final beneficiaries. Over a period of 27 months, the authors observed changes the voluntary data sharing brings in traditional interaction between multiple ecosystems. The impact of positive and negative factors was validated via 12 exit interviews with key stakeholders. Voluntary data sharing is driven by parties’ goodwill to improve public services for residents, the organisations gain tremendously much more benefits than they can do separately on their own. When the parties commit to voluntarily share data, this increases trust in each other and the responsibility of each data contributor. This research proposes that the Commitment-Trust theory is well-replicable for the government-to-business relationship. This research contributes to the current body of knowledge of voluntary data exchange between different ecosystems, especially between a government and its environment. This paper presents a relevant project deployment from an emerging economy and its consequences for a city municipality, businesses and residents.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-25
      DOI: 10.1108/TG-02-2024-0050
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • How do technological media accelerate sustainable development' Mediating
           role of good governance and empowerment

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      Authors: Leila Nasrolahi Vosta, Mohammad Reza Jalilvand
      Abstract: This paper aims to examine how technological media accelerates sustainable development. Further, the mediating role of good governance and society empowerment would be investigated. A questionnaire survey was conducted among 450 students at the level of higher education using stratified sampling plan. Following a two-step approach, a measurement model was estimated and then a structural model was analyzed to evaluate five proposed hypotheses. The research results indicate that technological media has a direct and positive effect on good governance, empowerment and sustainable development; technological media has an indirect and positive influence on sustainable development via good governance and empowerment as mediating variables; good governance and empowerment are significant antecedents of sustainable development. The research examines the relationship among technological media, good governance, empowerment and sustainable development, thus contributing to sustainable development literature theoretically. In addition, relevant implications are provided for policymakers as to how to accelerate development sustainably across their countries.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-17
      DOI: 10.1108/TG-06-2023-0079
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Toward a data culture model for local governments: conceptualization and
           insights from Belgium

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      Authors: Mathieu Lega, Antoine Clarinval, Corentin Burnay, Isabelle Linden, Annick Castiaux
      Abstract: Despite the current attention toward the concept of data culture, a commonly accepted scope and definition is currently lacking. Addressing this conceptual fuzziness would be beneficial to pursue the development of knowledge on data culture in the public sector. The research aims at advancing theory by building a novel conceptualization of the constituent elements of data culture in local governments and their relationships. For this purpose, the authors used a multi-method research design. More precisely, the authors conducted 12 semi-structured interviews with mayors and heads of administration from local governments, and a document analysis. The authors inductively mapped the findings to an existing heuristic featuring seven levels of data culture and extracted relationships between these levels. The authors find several elements belonging to the data culture of local governments for each level of the existing generic heuristic and identify 24 influence relationships between these levels. The authors integrate these findings into the data culture model, which conceptualizes data culture in local governments. The data culture model provides a strong theoretical basis for researchers to position their research and further advances knowledge on this still elusive concept. Practitioners can use the data culture model as a reflective tool to understand which elements impacted their current data behavior. To the best of the authors’ knowledge, this is the first work to provide a conceptualization of data culture in local governments at this level of depth, and to conceptualize relationships between constituent elements of data culture.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-12
      DOI: 10.1108/TG-02-2024-0044
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • User-centred exploration of m-governance adoption: identifying and
           analysing determinants

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      Authors: Saurabh Gupta, Nidhi Mathur
      Abstract: This study tries to examine the factors that influence the adoption of e-governance mobile applications among Indian citizens. In addition, this study aims to analyse the impact of these factors on the adoption process. The study used convenience sampling procedure to collect the data from 431 citizens of India. Confirmatory factor analysis and structural equation modelling techniques were used to assess the validity of scale and test the hypotheses. The finding reveals that the information quality (IQ), perceived usefulness, social influence and government appeal (GA) significantly and positively impacted the attitude of citizen towards the m-governance. In addition, perceived ease of use was not significantly and positively impacted the citizen towards the m-governance. This study aims to contribute to the existing literature on m-governance adoption in the developing nation. The study intends to provide insightful information on the factors influencing the adoption of m-governance. Also, this study seeks to make a scholarly contribution and provide practical insights for professionals in the industry and government departments. Mobile applications transform the government operations and enhance the efficiency of government service delivery. Although there are numerous benefits of m-government application, but still the adoption rate of m-governance is steady. The study uses technology acceptance model along with incorporated two additional constructs, i.e. IQ and GA, to make model more comprehensive and robust to understand the m-governance adoption intention.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-06-06
      DOI: 10.1108/TG-01-2024-0027
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • IT integration implementation in e-government public sector in developing
           countries: a systematic literature review and model development

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      Authors: Adamu Sa'ad Madaki, Kamsuriah Ahmad, Dalbir Singh
      Abstract: This paper examines factors influencing successful information technology (IT) integration in developing countries’ e-government sectors, analyzing benefits and challenges to understand interconnections among factors. This study aims to overcome barriers and maximize benefits, contributing to advancing knowledge and effective IT integration implementation practices, to enhance service delivery. This paper uses interpretive philosophy and qualitative methods to explore factors affecting IT integration implementation. Using systematic literature review, it identifies key knowledge, insights and future research directions, contributing to theory enrichment through model development elucidating IT integration factors influencing IT integration implementation in the e-government public sector and its broader ecosystem. The findings indicate that while IT integration implementation enhanced efficiency, data security and service delivery, implementation challenges such as resource constraints, resistance to change and interoperability issues, exacerbated by the COVID-19 pandemic’s impact on remote and hybrid work, are evident. Unique to Nigeria are public trust and unreliable power supply issues, significantly impacting service delivery. Notably, the study emphasizes the interconnection between these challenges and benefits, illustrating the complexity of IT integration in the e-government public sector, aligning with similar findings in the literature on other countries. Limitations include regional variations and a narrow temporal scope, impacting generalizability. Methodological choices may affect inclusivity, and contextual factors might not be fully captured. Policymakers can use findings for targeted strategies, while collaboration fosters understanding and monitoring ensures sustained success. The study’s originality lies in its comprehensive examination of IT integration in the e-government sector, especially in developing countries like Nigeria. Through a systematic review from 2004 to 2024, it identifies unique challenges and benefits, emphasizing management’s role and proposing innovative frameworks for future research.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-05-31
      DOI: 10.1108/TG-02-2024-0043
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • The polyphony of deviance: the impact of deviant workplace behavior on
           digital transformation

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      Authors: Johan Magnusson, Fredrik Carlsson, Marcus Matteby, Pamela Ndanu Kisembo, Daiva Brazauskaite
      Abstract: The purpose of this study is to explore the impact of deviant workplace behavior on digital transformation in the public sector. This contributes to the current literature on public sector digital transformation as well as to that of deviant workplace behavior in public sector contexts. The authors conduct a qualitative case study of a digital transformation initiative in a Swedish municipality. The authors identify three types of institutional drift related to digital transformation, i.e. decelerating digital transformation, maintaining infrastructural stability and accelerating digital transformation. The authors categorize mediators for said drift and theorize on the role of deviant workplace behavior as a strategic driver for digital transformation in public sector organizations. With the study being a qualitative case study, it is limited in terms of generalizability and transferability. Through this study, the authors sensitize the notion of digital transformation and show how deviant behavior results in strategic polyphony. Future studies are informed through offering a new perspective to public sector digital transformation strategy. Practice should view deviant workplace behavior as simultaneously constructive and destructive in lieu of planned digital transformation, as well as see its presence as a potential sign of subpar prerequisites for digital transformation in the public sector. Through this study, deviant workplace behavior is highlighted as a source of strategic polyphony and hence an important aspect of public sector digital transformation strategy. Through being the first paper, to the best of the authors’ knowledge, to apply the theory of institutional drift to digital transformation settings as well as identifying the impact of deviant workplace behavior on digital transformation, the study offers novel insights.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-05-30
      DOI: 10.1108/TG-09-2023-0144
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Unraveling generative AI in BBC News: application, impact, literacy and
           governance

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      Authors: Yucong Lao, Yukun You
      Abstract: This study aims to uncover the ongoing discourse on generative artificial intelligence (AI), literacy and governance while providing nuanced perspectives on stakeholder involvement and recommendations for the effective regulation and utilization of generative AI technologies. This study chooses generative AI-related online news coverage on BBC News as the case study. Oriented by a case study methodology, this study conducts a qualitative content analysis on 78 news articles related to generative AI. By analyzing 78 news articles, generative AI is found to be portrayed in the news in the following ways: Generative AI is primarily used in generating texts, images, audio and videos. Generative AI can have both positive and negative impacts on people’s everyday lives. People’s generative AI literacy includes understanding, using and evaluating generative AI and combating generative AI harms. Various stakeholders, encompassing government authorities, industry, organizations/institutions, academia and affected individuals/users, engage in the practice of AI governance concerning generative AI. Based on the findings, this study constructs a framework of competencies and considerations constituting generative AI literacy. Furthermore, this study underscores the role played by government authorities as coordinators who conduct co-governance with other stakeholders regarding generative AI literacy and who possess the legislative authority to offer robust legal safeguards to protect against harm.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-05-17
      DOI: 10.1108/TG-01-2024-0022
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Benefits realization in digital transformation: the translation from
           policy to practice in health care

         This is an Open Access Article Open Access Article

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      Authors: Leman Isik, Christina Nilsson, Johan Magnusson, Dina Koutsikouri
      Abstract: While digital transformation holds immense promise, organizations often fail to realize its benefits. This study aims to address how policies for digital transformation benefits realization are translated into practice. The authors apply a qualitative, comparative case study of two large, public-sector health care organizations in Sweden. Through document and interview data, the authors analyze the process of translation. The study finds that practice variation is primarily caused by two types of decoupling: policy-practice and means-ends. Contrary to previous studies, coercion in policy compliance is not found to decrease practice variation. The limitations primarily stem from the empirical selection of two large public health-care organizations in Sweden, affecting the study’s generalizability. Reducing practice variation is more effectively achieved through goal alignment than coercion, leading to implications for the design of governance and control. Policymakers should, instead of focusing on control-related compliance, work to align organizational objectives and policies to decrease practice variation for successful benefits realization. The study contributes to better benefits realization of digital transformation initiatives in health care. As such, the authors contribute to a better functioning and more transformative health care in times of increased demand and decreased supply of health-care services. The study challenges conventional wisdom by identifying that coercion is less effective than goal alignment in reducing practice variation, thereby enhancing the understanding of policy implementation dynamics in health-care settings.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-04-22
      DOI: 10.1108/TG-11-2023-0177
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Smart mobility in smart cities: transforming the experiences of citizens
           into the future of smart cities

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      Authors: Ajitabh Dash
      Abstract: This study aims to identify the determinants that influence citizen’s behavioural intention and continuous usage intention of smart mobility services in Indian smart cities with the help of an extended technology acceptance model. This study uses a quantitative methodology to analyse the data collected from 509 residents of smart cities in India. The study used the partial least squares structural equation modelling approach to test the proposed hypotheses. The study highlights the importance of perceived usefulness and ease of use in influencing citizens’ attitudes and intentions towards smart mobility services. Positive attitudes significantly impact behavioural intentions, which, in turn, link to continuous usage intentions. This study contributes to the existing body of knowledge on smart cities and technology adoption, specifically in the area of smart mobility. The study’s findings will help service providers and policymakers to develop more robust strategies for the future.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-03-28
      DOI: 10.1108/TG-09-2023-0136
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Older adults' e-government use for bureaucratic and transactional
           purposes: the role of website-related perceptions and subjective digital
           skills

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      Authors: Dennis Rosenberg
      Abstract: This paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their e-government use for bureaucratic (e.g. document downloading or filling them out online) and transactional (e.g. payment) purposes. Data were obtained from the 2020 Israel Social Survey and analyzed using binary logistic regression models. The sample included internet users aged 60 years and older (N = 735). Subjective use skills were positively associated with each studied type of e-government use. Perception of security in providing personal information on governmental websites was also positively associated with both types of use. Perceived clarity and simplicity of governmental websites was (positively) related to transactional e-government use only. The results suggest that the types of e-government use in older adulthood are not contingent upon exactly the same factors. Moreover, attitudes toward e-government seem to be more relevant for transactional rather than bureaucratic e-government use in this lifespan period. The study examines factors related to government website uses of various types in later life – a rarely studied topic in e-government research.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-03-26
      DOI: 10.1108/TG-08-2023-0116
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Cultivating the digital citizen: trust, digital literacy and e-government
           adoption

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      Authors: Abdulrazaq Kayode AbdulKareem, Kazeem Adebayo Oladimeji
      Abstract: This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Grounded in the technology acceptance model (TAM), a research model was developed focusing on e-filing services adoption. Hypotheses were formulated to assess the moderating effect of digital literacy on the relationship between trust and the key TAM determinants of perceived usefulness and perceived ease of use. A questionnaire-based survey of 876 citizens who have used e-filing using the snow-ball sampling technique was adopted to generate data. The data was analyzed using PLS-SEM through the aid of SmartPLS 4 to assess the measurement model and structural relationships. Trust positively influences perceived usefulness and ease of use, which in turn drive adoption. Additionally, digital literacy significantly moderates the impact of trust on usefulness and ease of use perceptions – the effect is stronger for higher digital literacy. The study adopted a single country developing economy context limiting cross-cultural applicability. Second, the focus on e-filing adoption precludes insights across other e-government services. Third, the reliance on perceptual measures risks respondent biases and fourth, the study is a cross-sectional survey design. The findings emphasize multifaceted strategies to accelerate e-government adoption. Nurturing citizen trust in e-government systems through enhanced reliability, security and transparency remains vital. Simultaneously, initiatives to cultivate digital access, skills and proficiencies across population segments need to be undertaken. This study integrates trust and digital literacy within the theoretical model to provide a more holistic understanding of adoption determinants. It highlights the need for balanced technology-enabled and social interventions to foster acceptance of e-government services.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-03-13
      DOI: 10.1108/TG-11-2023-0196
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • The innovation journey and crossroads of sustainability, resilience and
           human-centeredness: a systematic literature review

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      Authors: Bilal Afzal, Xiaoni Li, Ana Beatriz Hernández-Lara
      Abstract: This study aims to undertake a comprehensive analysis of innovation models, tracing their evolution from Innovation 1.0 to Innovation 4.0 and introducing the concept of Innovation 5.0. It explores the intersection between innovation models and the principles of sustainability, resilience and human-centeredness, providing insights into their implications for Industry 5.0, and their potential to foster a resilient ecosystem amidst challenges and multiple crisis. To achieve this objective, the authors used a systematic literature review approach, considering academic articles on Innovation 4.0, Industry 5.0 (specifically in the context of innovation) and helix models of innovation. The authors conducted thematic analysis and content analysis, followed by keyword co-occurrence analysis, enabling us to systematically synthesize and interpret the relevant literature. The results conclude that Innovation 5.0 is a new paradigm for innovation that fosters broader societal engagement, and emphasizes sustainability, resilience and human-centeredness. Innovation 5.0 is evolving, but it has the potential to transform the way we produce, consume and live. Using insights from the sextuple helix model, this research leverages media and ICT as sixth helix vital role of knowledge sharing, digital transformation, innovation ecosystem and next industrial revolution in this process. This study contributes to the ongoing discourse on exploring Innovation 5.0 through the sextuple helix model, offering a fresh perspective on innovation models and their collaborative potential. Its contribution lies in providing practical insights into the transition to Innovation 5.0, emphasizing the need for sustainability, regulatory support and awareness while also offering clear recommendations for future research.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-03-11
      DOI: 10.1108/TG-10-2023-0151
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Examining the linkages between digitalisation, public service delivery and
           corruption in Ghana

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      Authors: Abdallah Abdul-Salam, Ibrahim Osman Adam, Muftawu Dzang Alhassan, Abubakar Gbambegu Umar, Joshua Nterful
      Abstract: This study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also examine the mediating role public service delivery offers on corruption. This study relied on the capability theory as its theoretical lens and partial least squares structural equation modelling (PLS-SEM) as the data analysis technique. Results from the PLS-SEM analysis show that public service delivery significantly reduces corruption, whilst digitalisation does not. However, public service delivery significantly mediated the relationship between digitalisation and corruption. This study’s limitation is that the data was collected from Ghana only. To enhance the generalisability of findings, future research could collect data from multiple countries. In addition, the study did not factor in the moderating effects of demographic variables such as information and communication technology (ICT) literacy. Future research could consider these variables, given the low ICT literacy level of individuals in developing countries. Finally, future researchers could triangulate results with interviews and focus groups to provide more value to the identified questionnaire-based data. The findings of this study highlight the need for digitalisation to be included in Ghana’s national policy objectives and service delivery objectives. It is essential for the government to ensure broader public engagement with stakeholders, including citizens, to ensure that digitalisation goals are achieved. The study’s results indicate that digitalisation does not significantly influence corruption. This calls for the government of Ghana to consider raising the level of human capital for the successful planning and deployment of e-services. This includes raising citizen ICT literacy and adopting cutting-edge technology to fully realize the benefits of online services. Developing capabilities, e-government leadership, and public sector employees as enablers of online public services should go hand-in-hand. It is also important to build connected capacities in the country and enhance access to information and technology, along with increasing digital infrastructure. To the best of the authors’ knowledge, this is the first study to examine and offer a dual perspective on the role of digitalisation on public service delivery and corruption whilst considering the mediating role public service delivery offers on corruption.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-02-28
      DOI: 10.1108/TG-01-2023-0002
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Geospatial modeling of climate change indices at Mexico City using machine
           learning regression

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      Authors: Magdalena Saldana-Perez, Giovanni Guzmán, Carolina Palma-Preciado, Amadeo Argüelles-Cruz, Marco Moreno-Ibarra
      Abstract: Climate change is a problem that concerns all of us. Despite the information produced by organizations such as the Expert Team on Climate Change Detection and Indices and the United Nations, only a few cities have been planned taking into account the climate changes indices. This paper aims to study climatic variations, how climate conditions might change in the future and how these changes will affect the activities and living conditions in cities, specifically focusing on Mexico city. In this approach, two distinct machine learning regression models, k-Nearest Neighbors and Support Vector Regression, were used to predict variations in climate change indices within select urban areas of Mexico city. The calculated indices are based on maximum, minimum and average temperature data collected from the National Water Commission in Mexico and the Scientific Research Center of Ensenada. The methodology involves pre-processing temperature data to create a training data set for regression algorithms. It then computes predictions for each temperature parameter and ultimately assesses the performance of these algorithms based on precision metrics scores. This paper combines a geospatial perspective with computational tools and machine learning algorithms. Among the two regression algorithms used, it was observed that k-Nearest Neighbors produced superior results, achieving an R2 score of 0.99, in contrast to Support Vector Regression, which yielded an R2 score of 0.74. The full potential of machine learning algorithms has not been fully harnessed for predicting climate indices. This paper also identifies the strengths and weaknesses of each algorithm and how the generated estimations can then be considered in the decision-making process.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-02-28
      DOI: 10.1108/TG-10-2023-0153
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • The moderating role of government support in chatbot adoption intentions
           among Malaysian government agencies

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      Authors: Ramizatunnisah Jais, Abdul Hafaz Ngah
      Abstract: This study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology. The minimum sample size was 98 according to the complexity model, and the respondents were top MGA management personnel. The questionnaire was emailed to all MGAs, and data were collected using snowball sampling in the technology–organization–environment (TOE) framework. Out of 348 top management personnel contacted, 341 agreed to participate in the study. Technology readiness (TR), organizational readiness (OR) and citizen demand were all positively related to chatbot use intention. Government support (GS) strengthened the relationship between OR, TR and chatbot adoption intentions. The findings demonstrated the ability of the TOE framework to ascertain the factors influencing MGA chatbot adoption. This study was limited to Malaysian federal government agencies. The findings provide useful information for a better understanding of factors influencing the adoption of chatbots among Malaysian government agencies. Related parties, such as the head of department, could use these findings to plan further action to empower counter service by integrating chatbot adoption. The study revealed the capability of the TOE framework to identify the factors influencing the decision to adopt chatbots among Malaysian government agencies. GS was found to have moderation effect on the relationship between OR and TR toward the intention to adopt a chatbot.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-01-31
      DOI: 10.1108/TG-02-2023-0026
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • Drivers of citizens E- loyalty in E-government services: E-service quality
           mediated by E-trust based on moderation role by system anxiety

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      Authors: Sahem Nawafleh, Anis Khasawneh
      Abstract: This study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty, mediated by e-trust. In addition, the study examined the moderating role of system anxiety. To accomplish the study’s objectives, a self-administered questionnaire was created to collect data, and the sample size was chosen to align with the requirements of the structural equation modeling (SEM) approach. Out of the distributed questionnaires, 532 were deemed valid and suitable for analysis in this research. Data screening was performed, and no questionnaires were excluded from the analysis. The study findings underscore the significance of enhancing e-SQ for improved trust, satisfaction and engagement in e-government initiatives. Decision-makers should prioritize streamlined processes, user-friendly interfaces and responsive support. Crucial elements for fostering trust include transparency, accountability and data security. Personalized services, citizen engagement and continuous feedback evaluation contribute to citizen satisfaction and loyalty. Addressing system anxiety is vital through clear instructions and accessible support. Implementation of these recommendations is expected to lead to successful e-government initiatives and increased e-service adoption. The study highlights the importance of maintaining high e-SQ standards, trust-building measures and adopting a holistic approach for sustained positive user experiences in government e-services. This study found a significant positive influence of e-SQ on e-loyalty showing a strong positive correlation between e-SQ, e-loyalty and e-service. Statistical analysis reported a significant positive mediating role of e-trust in the relationship between e-SQ and e-loyalty. Moreover, system anxiety exhibited a strong significant negative moderating role on the relationship between e-SQ and e-trust. Practical implications of the study emphasize the importance of improving e-SQ, enhancing transparency, strengthening security measures, adopting user-centric design principles and continuously evaluating and improving e-services. By implementing these recommendations, decision-makers can foster trust, satisfaction and improve engagement and adoption of e-government initiatives in the Jordanian context as a developing country. The study explores the factors influencing citizens’ loyalty to e-government services in Jordan, acknowledging the unique challenges faced by the country as a developing nation. It focuses on understanding these factors within the Jordanian context, where e-government initiatives are increasingly implemented to enhance public services and governance. The research investigates the mediating role of e-trust and the moderating effect of system anxiety, providing valuable insights into the drivers of citizens’ loyalty.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-01-09
      DOI: 10.1108/TG-04-2023-0053
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
  • The effects of polarisation on trust in government: evidence from Ethiopia

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      Authors: Hafte Gebreselassie Gebrihet, Martin Limbikani Mwale
      Abstract: The purpose of this study is to examine the effect of polarisation on trust in government. The authors use the ordered probit technique to model trust as a function of polarisation and various control variables. The authors apply the instrumental variables approach to address potential endogeneity in polarisation, using ethnic diversity as an instrument. The results reveal that an increase in polarisation reduces trust in central government. However, trust in local government is non-responsive to this polarisation. The estimations controlled for government performance, and the authors found a positive association between government performance and trust in government, which, however, does not alter the relationship between polarisation and trust in government. In ethnically polarised nations, policymakers should consider decentralisation measures. This can help sustain trust and development support, particularly in regions where citizens prioritise ethnicity over nationality. The social implications of this research underscore the importance of promoting trust in government to foster social cohesion and stability, particularly in ethnically diverse societies. The authors find that increased ethnic polarisation reduces trust in the central government, particularly among those prioritising their ethnicity over nationality. This adds a non-performance dimension to government trust literature, suggesting that policies focusing solely on performance may yield limited results. The research extends beyond central government trust to include local governments. Unlike central government, local government trust remains tied to performance attributes unaffected by polarisation. Hence, investing resources through local governments is a viable strategy for enhancing citizen support while mitigating polarisation’s adverse effects.
      Citation: Transforming Government: People, Process and Policy
      PubDate: 2024-01-05
      DOI: 10.1108/TG-09-2023-0130
      Issue No: Vol. ahead-of-print, No. ahead-of-print (2024)
       
 
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