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Transforming Government: People, Process and Policy
Journal Prestige (SJR): 0.475  Citation Impact (citeScore): 2 Number of Followers: 21  Hybrid journal * Containing 2  Open Access article(s) in this issue *ISSN (Print) 1750-6166 - ISSN (Online) 1750-6174 Published by Emerald  [362 journals]
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- Fostering inclusion for refugees and migrants and building trust in the
digital public space-
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Authors: Leda Kuneva, Karen Latricia Hough
Abstract: The purpose of this paper is to explore the benefits of co-creation methods when designing information and communications technology (ICT) solutions to aid migrant integration by outlining the process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and non-governmental organisation representatives and public service providers. The study used mixed methods and was divided into three stages. Researchers carried out an extensive literature review and case studies, whilst data were collected via surveys, focus groups and in-depth interviews. The paper demonstrates that co-creation methods are essential in the development of ICT solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counter the adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-à-vis migrant users. The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between methodological approaches in ICT tools development (co-creation), and real-life impacts for migrants in terms of mitigating digital exclusion and white ethnocentric bias. The article complements two whitepapers and other policy briefs written on the results of this research that have informed EC policy-making in the area of migration, including the EU action plan on integration and inclusion 2021–2027.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-03-07
DOI: 10.1108/TG-10-2022-0137
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Local governance and financial distress in local governments: the
mediating role of delivery system-
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Authors: Michael Jackson Wakwabubi, Stephen Korutaro Nkundabanyanga, Laura Orobia, Twaha Kigongo Kaawaase
Abstract: The purpose of this paper is to establish the mediating role of local government delivery system (here after delivery system) in the relationship between local governance (hereafter, governance) and financial distress of local governments in Uganda. This study is correlational and cross-sectional. It uses a questionnaire survey on a sample of 109 local governments (districts) of Uganda. The data are analysed using SPSS, partial least squares structural equation modelling and Jose’s MedGraph. Results indicate that government delivery system mediates the relationship between governance and financial distress. Delivery system in terms of capacity development and community participation causes positive variances in local government’s financial distress. Also, governance in terms of political clientelism significantly contributes to financial distress more than oversight mechanisms and audit quality. The study finds that delivery system causes more variance in financial distress than governance. This study applies the new public management and network governance theory and tests the efficacy of delivery system and governance on financial distress in one-go and succeeded in explaining financial distress of local government using Uganda as the setting; the authors join previous scholars that root for multi-theoretical approaches. Also, this study’s design has allowed for the consideration of more than simply the main effects of governance and delivery systems by exploring the mediating role of delivery systems in the link between governance and financial distress. As such, the authors may now have a more accurate and detailed description of the relationships between governance, delivery system and local government financial distress.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-03-07
DOI: 10.1108/TG-12-2022-0164
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Data-centric public services as potential source of policy knowledge. Can
“design for policy” help'-
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Authors: Francesco Leoni, Martina Carraro, Erin McAuliffe, Stefano Maffei
Abstract: The purpose of this paper is three-fold. Firstly, through selected case studies, to provide an overview of how non-traditional data from digital public services were used as a source of knowledge for policymaking. Secondly, to argue for a design for policy approach to support the successful integration of non-traditional data into policymaking practice, thus supporting data-driven innovation for policymaking. Thirdly, to encourage a vision of the relation between data-driven innovation and public policy that considers policymaking outside the authoritative instrumental logic perspective. A qualitative small-N case study analysis based on desk research data was developed to provide an overview of how data-centric public services could become a source of knowledge for policymaking. The analysis was based on an original theoretical-conceptual framework that merges the policy cycle model and the policy capacity framework. This paper identifies three potential areas of contribution of a design for policy approach in a scenario of data-driven innovation for policymaking practice: the development of sensemaking and prefiguring activities to shape a shared rationale behind intra-/inter-organisational data sharing and data collaboratives; the realisation of collaborative experimentations for enhancing the systemic policy analytical capacity of a governing body, e.g. by integrating non-traditional data into new and trusted indicators for policy evaluation; and service design as approach for data-centric public services that connects policy decisions to the socio-technical context in which data are collected. The small-N sample (four cases) selected is not representative of a broader population but isolates exemplary initiatives. Moreover, the analysis was based on secondary sources, limiting the assessment quality of the real use of non-traditional data for policymaking. This level of empirical understanding is considered sufficient for an explorative analysis that supports the original perspective proposed here. Future research will need to collect primary data about the potential and dynamics of how data from data-centric public services can inform policymaking and substantiate the proposed areas of a design for policy contribution with practical experimentations and cases. This paper proposes a convergence, yet largely underexplored, between the two emerging perspectives on innovation in policymaking: data for policy and design for policy. This convergence helps to address the designing of data-driven innovations for policymaking, while considering pragmatic indications of socially acceptable practices in this space for practitioners.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-03-01
DOI: 10.1108/TG-06-2022-0088
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- E-government, political system and COVID-19 in Africa: lessons for future
disruptive shocks-
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Authors: Saida Dammak, Sonia Mbarek, Mouna Moalla
Abstract: This study aims to explore the role of mobile tracing applications as part of e-government services in combating the COVID-19 pandemic effects in Africa by analyzing the moderating role of sustainable development. This study also investigated the role of the political and economic systems in mitigating the negative consequences of COVID-19 and how e-government interacts in this relationship. This study included the COVID-19 performance index for 94 countries belonging to different regions, including 20 African countries. Multiple linear regression was used for data analysis via Stata software. The study was conducted from the start of the pandemic to March 13, 2021. The results show that less economically and technologically developed countries with generally authoritarian political systems, including African countries, could limit the spread of the pandemic better than some democratic, economically and technologically developed countries in the first wave of the pandemic. The promotion of sustainable development goals moderates the relationship between mobile tracing applications as part of the e-government service and the fight against COVID-19. This study provides insight into the role of mobile application technology as an e-governance service in mitigating the negative consequences of the COVID-19 pandemic in a context characterized by economic limitations, fragile public health infrastructure and relatively high political instability, especially in Africa. The findings shed light on some of the difficulties African countries may face in incorporating technology into their development projects.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-01-23
DOI: 10.1108/TG-07-2022-0100
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Civic education and voting intentions among the electorate: the roles of
attitudes towards voting behaviour and educational level-
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Authors: Innocent Otache, Innocent Patrick Alfa, Yakubu Ali
Abstract: The purpose of this study is threefold: first, to determine whether civic education has a positive impact on voting intentions among the electorate; second, to establish whether attitudes towards voting behaviour (ATVB) mediate the relationship between civic education and voting intentions; and third, to determine whether educational level moderates the relationship between civic education and voting intentions. This study adopted a survey research design and a quantitative approach. Data were collected from a sample of 1,450 registered voters from the six geopolitical zones of Nigeria. A regression-based approach was adopted to test the study hypotheses using Hayes-PROCESS Macro 3.5. The results indicate that civic education is positively associated with voting intentions. Further analysis reveals that ATVB significantly mediates the association between civic education and voting intentions. Additionally, educational level positively moderates the relationship between civic education and voting intentions. The findings offer implications for governments and democratic institutions. To the best of the authors’ knowledge, this is the first study to provide empirical evidence of the mediating effect of ATVB and the moderating effect of educational level on the relationship between civic education and voting intentions. This study provides useful insights into the factors that influence voting intentions.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-01-18
DOI: 10.1108/TG-09-2022-0123
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Usefulness and barriers of adoption of social media for disability
services: an empirical analysis-
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Authors: Sreejith Alathur, Rajesh R. Pai
Abstract: This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities. The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential. Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services. In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability. The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-01-10
DOI: 10.1108/TG-06-2022-0094
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Challenges and opportunities in IT transformation of public service
delivery: case of India Post-
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Authors: Shekhar Kumar Sinha, Sandip Mukhopadhyay, Parijat Upadhyay, Yogesh K. Dwivedi, Subhajit Bhattacharyya, Manas Paul, Amrita K. Bhattacharyy
Abstract: Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better financial performance with a commitment to social obligations and inclusiveness. This study aims to analyze the issues faced by a public sector department, India Post, in its digitization process. This study takes a case-based approach to analyze India Post’s digitization journey through the theoretical prism of the technology, organization and environment framework. The organization’s ability to benefit from innovative technology is constrained by its outdated structure and business processes. The other constraints include the limited technological know-how within the organization and the lack of intricate organizational process knowledge of today’s vendors. This study portends important implications for policymakers and provides a base for several inquiries for future research. This study attempted to identify the facilitators and inhibitors of digitization initiatives of a legacy government organization with extensive outreach in rural economy which policymakers can consider while rolling out digitization initiatives for public sector organizations. There are very few studies available as published literature which examined the digitization journey of a legacy government organization in a developing economy. To the best of the authors’ knowledge, there was no published literature available on India Post’s digital transformation process.
Citation: Transforming Government: People, Process and Policy
PubDate: 2023-01-03
DOI: 10.1108/TG-04-2022-0053
Issue No: Vol. ahead-of-print, No. ahead-of-print (2023)
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- Do you see my effort' An investigation of the relationship between
e-government service quality and trust in government-
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Authors: Hani A. Alsarraf, Salman Aljazzaf, Ahmad M. Ashkanani
Abstract: Electronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined the relationship between e-government service quality, satisfaction and trust in government with conflicting results. This conflict reveals the need for additional examination of the process relating e-government service quality to trust in government. This study aims to introduce a theoretical approach that considers a crucial factor, which is perceived government effort. The model proposes that perceived e-government service quality first leads to satisfaction, which in turn increases perceived effort that finally translates into trust in government. This study proposes and tests a conceptual model that examines the relationship between e-government service quality, satisfaction, perceived effort and trust in government. The model is tested using mediated regression analyses and Hayes’s PROCESS macro. Data were collected from an online survey of 723 individuals who interacted with e-government services in Kuwait. The results supported the proposed theoretical model and particularly confirmed the mediating role of perceived effort in the link between e-government service quality and trust in government. The findings improve the understanding of the behavioral process linking satisfaction with citizen’s trust in the government. The model introduces a crucial yet previously overlooked factor to the trust-building effect of e-government, which is perceived effort. This factor is particularly important in electronic services that inherently lack face-to-face interaction between citizens and government representatives.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-12-22
DOI: 10.1108/TG-05-2022-0066
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- New public sector management (NPM) doctrines and service delivery: the
case of Mauritius-
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Authors: Soolakshna Lukea Bhiwajee
Abstract: The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in the context of reforms. Although improved service delivery is one of the salient outcomes of successful reforms of NPM, many governments in the world have not been able to fulfil this promise. While few extant research probe into the factors affecting service delivery, mostly from the customer’s perspective, this study probes into how senior public officers themselves perceive service delivery as part of their duty in government. The qualitative stance was adopted for this study. Interviews were conducted with 23 senior public officers having on average 20 years of service in the Mauritian public sector. Data obtained was transcribed and coded under themes, sub-themes and emergent themes. These were then analysed in the light of the literature review conducted. The findings of this study revealed that NPM was being practiced and service delivery was an imbedded factor among senior public sector officers of the Mauritian public sector. Among other factors, officers interviewed were of the opinion that serving the public was a legitimate part of their job, view that they had agreed to serve the government of Mauritius. Such a finding proves to be very encouraging for the Mauritian Government, still struggling to achieve reforms or NPM doctrines. This study contributes to the scant literature on NPM and service delivery in small island developing states. It explores the perception of experienced senior officers about the practice of NPM and the state of service delivery. This study elucidates how senior public servants themselves perceive service delivery and can, thus, serve as an example of public sector best practices in small island developing states. While most studies with respect to public sector reforms concentrate on developed countries, this study takes place in the small island state of Mauritius. More so, the perception of public servants themselves have been explored in the context of service delivery improvement and reforms, contrary to other studies which concentrate of the customers’ perceptions.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-12-22
DOI: 10.1108/TG-05-2022-0068
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- The impact of degree apprenticeships: analysis, insights and policy
recommendations-
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Authors: Raheel Nawaz, Ernest Edem Edifor, Samantha Reive Holland, Qi Cao, Leo Shixiong Liu
Abstract: Degree apprenticeships in the UK have grown exponentially since they were introduced. While claims and speculations about their impact have been made by high-profile politicians, lobbyists and training providers, the evidence base for these claims has never been systematically scrutinised. The purpose of this paper is to analyse and present up-to-date peer-reviewed evidence on the impact of degree apprenticeships on social mobility and productivity and their influence on future policy. The authors critically and systematically review over 4,000 data points from relevant sources and synthesise the results qualitatively and quantitatively with a combined method approach. Quantitative evidence has been aggregated where possible and tested for statistical significance. Qualitative evidence has been critically reviewed and comparatively analysed. The analysis reveals that there is a shortage of depth and breadth of concrete and peer-reviewed evidence on the impact of degree apprenticeships. Nevertheless, existing data demonstrate that degree apprenticeships are meeting their intended purpose of contributing positively to the UK Government’s high-level goals for productivity and social mobility. They are an alternative route into higher education and serve as a vital talent pipeline providing opportunities for young people, existing employees and learners from diverse backgrounds. This paper provides the first systematic and peer-reviewed synthesis of the impact of degree apprenticeships. It brings together existing evidence and statistically validates outcomes to inform researchers, educators, training providers, policymakers and other stakeholders in their recommendations moving forward.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-12-20
DOI: 10.1108/TG-07-2022-0105
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Woe is the dark Web: the main challenges that governments of the
Commonwealth Caribbean will face in combating dark Web-facilitated
criminal activities-
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Authors: Lloyd Waller, Stephen Christopher Johnson, Nicola Satchell, Damion Gordon, Gavin Leon Kirkpatrick Daley, Howard Reid, Kimberly Fender, Paula Llewellyn, Leah Smyle, Patrick Linton
Abstract: This paper aims to investigate the potential challenges that governments in the Commonwealth Caribbean are likely to face combating crimes facilitated by the dark Web. The “lived experience” methodology guided by a contextual systematic literature review was used to ground the investigation of the research phenomena in the researchers’ collective experiences working in, living in and engaging in research with governments in the Commonwealth Caribbean. The two major findings emerging from the analysis are that jurisdictional and technical challenges are producing major hindrances to the creation of an efficient and authoritative legislative framework and the building of the capacity of governments in the Commonwealth Caribbean to confront the technicalities that affect systematic efforts to manage problems created by the dark Web. The findings indicate the urgency that authorities in the Caribbean region must place on reevaluating their administrative, legislative and investment priorities to emphasize cyber-risk management strategies that will enable their seamless and wholesome integration into this digital world. The research aids in developing and extending theory and praxis related to the problematization of the dark Web for governments by situating the experiences of Small Island Developing States into the ongoing discourse.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-12-05
DOI: 10.1108/TG-06-2022-0082
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Metadata quality matters in open government data (OGD) evaluation! An
empirical investigation of OGD portals of the GCC constituents-
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Authors: Abiola Paterne Chokki, Charalampos Alexopoulos, Stuti Saxena, Benoît Frénay, Benoît Vanderose, Mohsan Ali
Abstract: The study seeks to investigate the quality of metadata associated with the open government data (OGD) portals of the six Gulf Cooperation Council (GCC) constituents – Bahrain (BH), Kuwait (KW), Oman (OM), Qatar (QA), Kingdom of Saudi Arabia (KSA) and United Arab Emirates (UAE). A quantitative framework, supported by extant literature, is adopted to assess the metadata quality of the six OGD portals of the GCC constituents. Among the six GCC countries, QA has the most advanced OGD metadata quality followed by KSA, UAE, OM, BH and KW. Furthermore, the OGD metadata quality (MQ) of UAE and OM stand at the same pedestal whereas BH and KW OGD portals are lagging behind. While the OGD quality has been investigated in extant literature, the MQ of the OGD portals for the GCC countries has not been investigated so far – the present study seeks to plug this gap.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-12-02
DOI: 10.1108/TG-09-2022-0118
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Algorithmic modeling of public recommender systems: insights from selected
cities-
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Authors: Sergei Kamolov, Nikita Aleksandrov
Abstract: In the context of digital public governance of the 21st century, recommender systems serve as a digital tool to support decision-making and shift toward proactive public services delivery. This paper aims to synthesize an algorithm for public recommender systems deployment coherent with the digital transformation of public services in three Russian regions: the City of Moscow, Moscow region and Astrakhan region. The studied regions serve as an adequate representation of the country’s population coverage carrying, at the same time, diversity of public governance structures in qualitative and quantitative terms. Thus, the authors were able to retrieve both commonalities and particularities in locally applied policies to create an algorithm model for governance high-tech decision support systems (DSS) deployment in management terms. Therefore, the authors use structural and functional analysis to derive the matters for further induction into our algorithmic model. The proposed algorithmic model is developed under the framework of automated verification of current public service delivery mechanisms. The practical application of recommendation systems as a special case of DSS is shown in the example of public service delivery. It is assumed that following the developed algorithm leads to the “digital maturity” of a particular sector of public governance. The paper holds a novel look at public services digital transformation through the application of recommender systems, which is evidenced by the algorithmic model approbation on the theoretical level.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-11-15
DOI: 10.1108/TG-02-2022-0025
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Can digital transformation improve transparency and accountability of
public governance in Nigeria'-
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Authors: Temitayo Shenkoya
Abstract: Corruption within the Nigerian Government – at all levels – is endemic and a major problem. While there is ample evidence to buttress this fact, its effects are having a negative impact on the ability of the government to meet its agreed UN sustainable development targets, as well as the credibility of the government (nationally and internationally), and its ability to deliver on quality governance. Hence, this study aims to identify the power of digital transformation in curbing corruption and improving governance for sustainable development. A mixed method that encompasses the use of a systematic literature review and a bibliometric analysis was used to examine extant literatures – to derive lessons for the Nigerian Government and governments in other developing countries (most especially those in Sub-Saharan Africa). The results obtained within this study show that digital transformation – brought by the fourth industrial revolution – is a verified solution to improving transparency and accountability in governance. However, the current technological infrastructure in Nigeria is too weak to support this innovation. Key infrastructures like high-speed internet, a harmonized data storage system, and communications among government organizations rarely exist. To the best of the authors’ knowledge, the approach used in this research is unique as it is one of the earliest studies to provide a viable solution to the issue of corruption in public governance in Nigeria, while examining the effects of the digital transformation of governance globally.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-11-09
DOI: 10.1108/TG-08-2022-0115
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Residents’ trust in local government councils in an emerging nation:
effect of political efficacy, good governance and performance-
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Authors: Farah Adilla Ab. Rahman, Norazah Mohd Suki, Mohd Idham Mohd Yusof, Radduan Yusof
Abstract: This study aims to explore residents’ trust in local government councils and to examine the effect of political efficacy and good governance on that trust and on the performance of local government councils in an emerging nation. Data were analysed using qualitative and quantitative research designs. Firstly, a thematic analysis was performed to explore residents’ trust in local government councils and compare it with the data gathered in the literature review. Thereafter, a partial least squares-structural equation modelling (PLS-SEM) approach was used to investigate the hypothesised linkages. The thematic analysis of the face-to-face semi-structured interviews discovered four themes (trust, performance, political efficacy and good governance). Additional analysis of these themes via the PLS-SEM approach revealed good governance to be the most influential factor in promoting residents’ trust in local government councils. Political efficacy was the second most influential factor. Residents expect local government councils’ officers to demonstrate a strong commitment to the rule of law and comply with all relevant laws and regulations. Local government councils should openly accept residents’ requests and suggestions, be more flexible in policy delivery and be responsive to policy demands given the relatively small constituencies and greater policy latitudes. Multiple avenues should be available for interaction between residents and local government councils in the mission to achieve sustainable urban growth. This study is unique in that it advances existing research that is lacking in the context of the Malaysian local government council. The result alerts are crucial in that they alert local government councils to the need for high levels of governance and accountability in terms of resident support to gain more trust and confidence.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-11-08
DOI: 10.1108/TG-02-2022-0015
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Determinants of continuance intention of using e-government services in
Tanzania: the role of system interactivity as moderating factor-
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Authors: Herman Eliawaha Mandari, Daniel Ntabagi Koloseni
Abstract: The purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity. A research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0. The results of this study suggest that system interactivity, computer self-efficacy, management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention. This study extends the expectancy confirmation model with system interactivity, management support and computer self-efficacy which are considered as important factors in continuance usage of technology. Furthermore, this study examines the moderating effect of system interactivity on the effects of perceived usefulness and satisfaction on continuance intention.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-10-19
DOI: 10.1108/TG-05-2022-0077
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- The political participation of local citizen in the elections of local
leaders in Vietnam-
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Authors: Thi Thuy Ngan Nguyen, Thi Phuong Nguyen
Abstract: This study aims to identify the level of political participation of local citizen in 208 districts representing for 63 provinces and cities in Vietnam and consider the effects of candidate's attributes, local political contextual factors and other local citizen’s demographic characteristics on the elections of local leaders in Vietnam. By using Probit model and data about provincial governance and public administration performance index and self-survey about local leaders in the districts, this paper shows the different effects of candidates’ attributes, local political context and other local citizen’s characteristics on the first and second elections of local leaders in Vietnam. The result indicates the probability of candidates being elected in the first term depends on their characteristics, local political context and local citizen. However, the reelection of local leaders for a second term depends much on their characteristics and local political context not on demographic characteristics of local citizen. The satisfaction rate of local citizen and being an incumbent for the first term are driving forces for the local citizen to elect their leader for the second term. Meanwhile, local political context such as local transparency, local official development assistance project and citizen satisfaction will increase the likelihood of local leaders being elected for the first and second terms. The major limitation of this study is the data of the self-survey because it only provides basic but not complete characteristics of candidates and local contexts in some typical districts in 63 provinces and cities across the country. This paper includes policy implications for candidates who want to be elected for both terms and local governance in Vietnam. The government needs to focus on building human resources for local administration to meet the requirements of building a clean, strong, modern and anticorruption administrative system. This paper extends the analysis on examining the characteristics of candidates and local citizen as well as local political context influencing the elections of local leaders, getting involved in the Vietnam context, still underresearched, especially with reference to political participation of local citizen.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-10-17
DOI: 10.1108/TG-01-2022-0008
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Transforming e-participation: VR-dialogue – building and evaluating an
AI-supported framework for next-gen VR-enabled e-participation research
Open Access Article-
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Authors: Lukasz Porwol, Agustin Garcia Pereira, Catherine Dumas
Abstract: The purpose of this study is to explore whether immersive virtual reality (VR) can complement e-participation and help alleviate some major obstacles that hinder effective communication and collaboration. Immersive virtual reality (VR) can complement e-participation and help alleviate some major obstacles hindering effective communication and collaboration. VR technologies boost discussion participants' sense of presence and immersion; however, studying emerging VR technologies for their applicability to e-participation is challenging because of the lack of affordable and accessible infrastructures. In this paper, the authors present a novel framework for analyzing serious social VR engagements in the context of e-participation. The authors propose a novel approach for artificial intelligence (AI)-supported, data-driven analysis of group engagements in immersive VR environments as an enabler for next-gen e-participation research. The authors propose a machine-learning-based VR interactions log analytics infrastructure to identify behavioral patterns. This paper includes features engineering to classify VR collaboration scenarios in four simulated e-participation engagements and a quantitative evaluation of the proposed approach performance. The authors link theoretical dimensions of e-participation online interactions with specific user-behavioral patterns in VR engagements. The AI-powered immersive VR analytics infrastructure demonstrated good performance in automatically classifying behavioral scenarios in simulated e-participation engagements and the authors showed novel insights into the importance of specific features to perform this classification. The authors argue that our framework can be extended with more features and can cover additional patterns to enable future e-participation immersive VR research. This research emphasizes technical means of supporting future e-participation research with a focus on immersive VR technologies as an enabler. This is the very first use-case for using this AI and data-driven infrastructure for real-time analytics in e-participation, and the authors plan to conduct more comprehensive studies using the same infrastructure. The authors’ platform is ready to be used by researchers around the world. The authors have already received interest from researchers in the USA (Harvard University) and Israel and run collaborative online sessions. The authors enable easy cloud access and simultaneous research session hosting 24/7 anywhere in the world at a very limited cost to e-participation researchers. To the best of the authors’ knowledge, this is the very first attempt at building a dedicated AI-driven VR analytics infrastructure to study online e-participation engagements.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-10-13
DOI: 10.1108/TG-12-2021-0205
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Decentralized identity (DID): new technology adoption and diffusion in
South Korea-
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Authors: HeeJung Rim
Abstract: This study aims to study the role of co-production among heterogenous actors to achieve a digital transformation for public service delivery. The importance of building legitimacy and public value creation during the journey of adopting new technology is mainly discussed through analyzing the case of blockchain-based decentralized identity (DID) in South Korea (Korea). Using a qualitative method, the conceptual framework for this study draws on public value theory that highlights co-production approaches on adoption and diffusion of new information system. The results of this study provide empirical support for the claim that co-constructive and cross-sector partnership is critical to the adoption of blockchain-based DID and to maximize the value-in-use and increase citizens’ participation. This study suggests a new perspective, which contributes to the information system literature and the phenomenological analysis by investigating co-constructive partnership among cross-sector organizations through the legitimacy-building process, which has not been much empirically researched.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-09-29
DOI: 10.1108/TG-11-2021-0189
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Public value creation and robotic process automation: normative,
descriptive and prescriptive issues in municipal administration
Open Access Article-
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Authors: Jörgen Johansson, Michel Thomsen, Maria Åkesson
Abstract: This paper aims to highlight problems and opportunities for introducing digital automation in public administration (PA) and to propose implications for public value creation of robotic process automation (RPA) through the perspective of good bureaucracy as a guiding framework. This conceptual paper addresses the purpose by applying three normative ideal types: Weber’s ideal type for a bureaucracy, new public management and public value management. This paper synthesizes an analytical framework in conducting case studies of the implementation of RPA systems in municipal administration. This paper contributes to new insights into public value creation and digital automation. The following four implications are proposed: the deployment of RPA in municipal administration should emphasize that organizing administrative tasks is essentially a political issue; include considerations based on a well-grounded analysis in which policy areas that are suitable for RPA; to pay attention to issues on legal certainty, personal integrity, transparency and opportunities to influence automated decisions; and that the introduction of RPA indicates a need to develop resources concerning learning and knowledge in the municipal administration. This paper is innovative, as it relates normative, descriptive and prescriptive issues on the developing of digital automation in PA. The conceptual approach is unusual in studies of digitalization in public activities.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-06-28
DOI: 10.1108/TG-11-2021-0193
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Systemic effects of an open government program on data quality: the case
of the New York State’s Food Protection program area-
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Authors: Mahdi M. Najafabadi, Felippe A. Cronemberger
Abstract: This paper aims to explore the open government data initiative in the Food Protection program area within the New York State’s Department of Health to assess the impacts of opening data in terms of data quality and public value. An ecosystem lens is used to explore the dynamics of actors and their interactions, the processes involved in the program and the consequences such interplay brought forth to data quality. The data were collected through 15 semistructured interviews with multiple stakeholders from different sectors, such as county officials, administrators and technicians, food sanitarians, data journalists and restaurant owners. At the analysis stage, the ecosystem perspective helped to capture the big picture of the open data actor interrelationships within this community regarding the food service inspections datasets. Prior research suggests that open data initiatives enhance data quality. However, this study shows how opening data can adversely affect the quality of data. Results are explained by competing dynamics and conflicting interests among open data actors, undermining the expected public value from open data initiatives. The findings are in contrast with the mainstream open data literature and helps open data scholars to anticipate some currently unexpected results of open data initiatives. Limitations include potential biases associated to interpretation of interview data and that the results are based on a single case study. This study makes governments and policymakers alert about the possibility of similar open data byproducts and unwanted outcomes and helps them to design more effective open data policies, hence gaining higher economic advantage while lowering costs of open data initiatives. Detailed open data and open data case studies through the ecosystem perspective are still scarce and can enrich discussions about open data policy design and refinement in the public sector. The data used for this research are not used in any prior papers, and to the best of the authors’ knowledge, this is the first study to identify such adverse effects of data quality that have been reported.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-06-28
DOI: 10.1108/TG-11-2021-0194
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Determinants of adoption of IS-based service innovations in government to
create public value-
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Authors: Francois Bernard Duhamel, Isis Gutiérrez-Martínez, Hugo Cordova-Díaz, Sergio Cue-Funes
Abstract: This paper aims to propose a conceptual framework showing factors favoring the adoption of information systems (IS)-based service innovations in the public sector at the organizational level. The research design is based on the development of a theoretical framework from the technology–organization–environment framework and from a case study of an outsourced IS-based electronic document management system from six different ministries in the same state in Mexico. Strong contrasts in the degree of adoption of the service innovation appeared among various ministries involved in state government, revealing differences in the presence or absence of key variables, integrated into theoretical framework, including perception of external pressure; perception of benefits and risks and organizational readiness; and political, sociotechnical and economical inertia in given institutional conditions, leading to different public value outcomes associated with intraorganizational efficiencies and to the relationship between public administration and politicians. Public managers must consider process mapping and sources of political, sociotechnical and economical inertia in given institutional conditions, to ensure a satisfactory adoption of service innovations in public administration and create public value. The promotion of a more structured and enduring professional career system in such context is another key to the adoption of innovations. Based on theoretical and empirical grounds, the main contribution of this paper is to emphasize, through an integrated theoretical framework, the relatively unexplored roles of process mapping in organizational readiness and of political, sociotechnical and economic sources of inertia in relation to specific agents in the adoption of public sector service innovations at the organizational level in the context of the public administration in Mexico to produce public value.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-06-06
DOI: 10.1108/TG-10-2021-0159
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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- Using social media to understand constituent and follower opinions: impact
of “low quality” on US Senator information gathering-
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Authors: Jacob R. Straus
Abstract: The purpose of this paper is to understand why some US Senators have more low-quality followers than others and the potential impact of low-quality followers on understanding constituent preferences. For each US Senator, data on Twitter followers was matched with demographic characteristics proven to influence behavior. An OLS regression model evaluated why some Senators attract more low-quality followers than others. Then, observations on the impact of low-quality followers were discussed along with potential effects on information gathering and constituent representation. This study finds that total followers, ideology and length of time on Twitter are all significant predictors of whether a Senator might attract low-quality followers. Low-quality followers can have wide-ranging implications on Senator’s use of social media data to represent constituents and develop public policy. The data set only includes Senators from the 115th Congress (2017–2018). As such, future research could expand the data to include additional Senators or members of the House of Representatives. Information is essential in any decision-making environment, including legislatures. Understanding why some users, particularly public opinion leaders, attract more low-quality social media followers could help decision-makers better understand where information is coming from and how they might choose to evaluates its content. This study finds two practical implications for public opinion leaders, including Senators. First, accounts must be actively monitored to identify and weed-out low-quality followers. Second, users need to be wary of disinformation and misinformation and they need to develop strategies to identify and eliminate it from the collection of follower preferences. This study uses a unique data set to understand why some Senators have more low-quality followers than others and the impact on information gathering. Other previous studies have not addressed this issue in the context of governmental decision-making or constituent representation.
Citation: Transforming Government: People, Process and Policy
PubDate: 2022-06-06
DOI: 10.1108/TG-10-2021-0165
Issue No: Vol. ahead-of-print, No. ahead-of-print (2022)
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