Subjects -> ENGINEERING (Total: 2688 journals)
    - CHEMICAL ENGINEERING (229 journals)
    - CIVIL ENGINEERING (237 journals)
    - ELECTRICAL ENGINEERING (176 journals)
    - ENGINEERING (1325 journals)
    - ENGINEERING MECHANICS AND MATERIALS (452 journals)
    - HYDRAULIC ENGINEERING (56 journals)
    - INDUSTRIAL ENGINEERING (98 journals)
    - MECHANICAL ENGINEERING (115 journals)

ENGINEERING (1325 journals)            First | 1 2 3 4 5 6 7 | Last

Showing 601 - 800 of 1205 Journals sorted alphabetically
International Journal of Quality Assurance in Engineering and Technology Education     Full-text available via subscription   (Followers: 3)
International Journal of Quality Engineering and Technology     Hybrid Journal   (Followers: 4)
International Journal of Quantum Information     Hybrid Journal   (Followers: 6)
International Journal of Rapid Manufacturing     Hybrid Journal   (Followers: 3)
International Journal of Recent Contributions from Engineering, Science & IT     Open Access  
International Journal of Reliability, Quality and Safety Engineering     Hybrid Journal   (Followers: 14)
International Journal of Renewable Energy Technology     Hybrid Journal   (Followers: 8)
International Journal of Robust and Nonlinear Control     Hybrid Journal   (Followers: 10)
International Journal of Science and Innovative Technology     Open Access  
International Journal of Science Engineering and Advance Technology     Open Access  
International Journal of Sediment Research     Full-text available via subscription   (Followers: 2)
International Journal of Self-Propagating High-Temperature Synthesis     Hybrid Journal  
International Journal of Service Science, Management, Engineering, and Technology     Full-text available via subscription   (Followers: 2)
International Journal of Signal and Imaging Systems Engineering     Hybrid Journal  
International Journal of Six Sigma and Competitive Advantage     Hybrid Journal   (Followers: 4)
International Journal of Social Robotics     Hybrid Journal   (Followers: 3)
International Journal of Software Engineering and Knowledge Engineering     Hybrid Journal   (Followers: 6)
International Journal of Space Science and Engineering     Hybrid Journal   (Followers: 13)
International Journal of Speech Technology     Hybrid Journal   (Followers: 7)
International Journal of Spray and Combustion Dynamics     Full-text available via subscription   (Followers: 15)
International Journal of Student Project Reporting     Hybrid Journal   (Followers: 4)
International Journal of Surface Engineering and Interdisciplinary Materials Science     Full-text available via subscription   (Followers: 1)
International Journal of Surface Science and Engineering     Hybrid Journal   (Followers: 6)
International Journal of Sustainable Engineering     Hybrid Journal   (Followers: 4)
International Journal of Sustainable Lighting     Open Access  
International Journal of Sustainable Manufacturing     Hybrid Journal   (Followers: 4)
International Journal of Systems and Service-Oriented Engineering     Full-text available via subscription  
International Journal of Systems Assurance Engineering and Management     Hybrid Journal  
International Journal of Systems, Control and Communications     Hybrid Journal   (Followers: 6)
International Journal of Technoethics     Full-text available via subscription   (Followers: 2)
International Journal of Technology Management and Sustainable Development     Hybrid Journal   (Followers: 1)
International Journal of Technology Policy and Law     Hybrid Journal   (Followers: 6)
International Journal of Telemedicine and Applications     Open Access   (Followers: 4)
International Journal of Thermal Sciences     Hybrid Journal   (Followers: 18)
International Journal of Thermodynamics     Open Access   (Followers: 15)
International Journal of Transportation Engineering     Open Access   (Followers: 2)
International Journal of Turbomachinery, Propulsion and Power     Open Access   (Followers: 23)
International Journal of Ultra Wideband Communications and Systems     Hybrid Journal  
International Journal of Vehicle Autonomous Systems     Hybrid Journal  
International Journal of Vehicle Design     Hybrid Journal   (Followers: 6)
International Journal of Vehicle Information and Communication Systems     Hybrid Journal   (Followers: 1)
International Journal of Vehicle Noise and Vibration     Hybrid Journal   (Followers: 6)
International Journal of Vehicle Safety     Hybrid Journal   (Followers: 3)
International Journal of Virtual Technology and Multimedia     Hybrid Journal   (Followers: 2)
International Journal of Wavelets, Multiresolution and Information Processing     Hybrid Journal  
International Journal on Artificial Intelligence Tools     Hybrid Journal   (Followers: 9)
International Journal on Smart Sensing and Intelligent Systems     Open Access  
International Nano Letters     Open Access   (Followers: 6)
International Review of Applied Sciences and Engineering     Full-text available via subscription  
International Scholarly Research Notices     Open Access   (Followers: 122)
International Scientific and Vocational Studies Journal     Open Access  
International Scientific Journal of Engineering and Technology (ISJET)     Open Access  
Inventions     Open Access  
Inventum     Open Access  
Inverse Problems in Science and Engineering     Hybrid Journal   (Followers: 3)
Investiga : TEC     Open Access  
Ionics     Hybrid Journal   (Followers: 2)
IPTEK The Journal for Technology and Science     Open Access  
Iranian Journal of Optimization     Open Access   (Followers: 2)
Iranian Journal of Science and Technology, Transactions A : Science     Hybrid Journal  
IRBM News     Full-text available via subscription  
Ironmaking & Steelmaking     Hybrid Journal   (Followers: 4)
ISA Transactions     Full-text available via subscription  
ISSS Journal of Micro and Smart Systems     Hybrid Journal   (Followers: 3)
IT Professional     Full-text available via subscription   (Followers: 24)
Iteckne     Open Access  
J-ENSITEC : Journal Of Engineering and Sustainable Technology     Open Access   (Followers: 5)
Johnson Matthey Technology Review     Open Access  
Journal of Advanced College of Engineering and Management     Open Access  
Journal of Advanced Joining Processes     Open Access   (Followers: 1)
Journal of Advanced Manufacturing Systems     Hybrid Journal   (Followers: 5)
Journal of Aerodynamics     Open Access   (Followers: 27)
Journal of Aerosol Science     Hybrid Journal   (Followers: 7)
Journal of Aerospace Engineering     Full-text available via subscription   (Followers: 66)
Journal of Alloys and Compounds     Hybrid Journal   (Followers: 16)
Journal of Analytical and Applied Pyrolysis     Hybrid Journal   (Followers: 5)
Journal of Analytical Science & Technology     Open Access   (Followers: 4)
Journal of Analytical Sciences, Methods and Instrumentation     Open Access   (Followers: 4)
Journal of Applied Engineering Sciences     Open Access  
Journal of Applied Physics     Hybrid Journal   (Followers: 69)
Journal of Applied Research and Technology     Open Access  
Journal of Applied Science and Technology     Full-text available via subscription   (Followers: 1)
Journal of Applied Sciences     Open Access   (Followers: 4)
Journal of Architectural and Engineering Research     Open Access   (Followers: 3)
Journal of Architectural Engineering     Full-text available via subscription   (Followers: 4)
Journal of Automation and Control     Open Access   (Followers: 9)
Journal of Aviation Technology and Engineering     Open Access   (Followers: 10)
Journal of Biological Dynamics     Open Access   (Followers: 1)
Journal of Biomedical Science     Open Access   (Followers: 4)
Journal of Biomolecular NMR     Hybrid Journal   (Followers: 6)
Journal of Biosciences     Open Access   (Followers: 1)
Journal of Building Pathology and Rehabilitation     Hybrid Journal  
Journal of Catalysis     Hybrid Journal   (Followers: 11)
Journal of Catalyst & Catalysis     Full-text available via subscription   (Followers: 2)
Journal of Central South University     Hybrid Journal   (Followers: 1)
Journal of Chemical and Petroleum Engineering     Open Access   (Followers: 1)
Journal of China Coal Society     Open Access  
Journal of China Universities of Posts and Telecommunications     Full-text available via subscription  
Journal of Cleaner Production     Hybrid Journal   (Followers: 27)
Journal of Coastal and Riverine Flood Risk (JCRFR)     Open Access   (Followers: 1)
Journal of Cold Regions Engineering     Full-text available via subscription   (Followers: 3)
Journal of Combinatorial Designs     Hybrid Journal   (Followers: 4)
Journal of Combustion     Open Access   (Followers: 40)
Journal of Computational and Nonlinear Dynamics     Full-text available via subscription   (Followers: 6)
Journal of Computational and Theoretical Nanoscience     Full-text available via subscription  
Journal of Computational Biology     Hybrid Journal   (Followers: 9)
Journal of Computational Design and Engineering     Open Access   (Followers: 1)
Journal of Computational Electronics     Hybrid Journal   (Followers: 5)
Journal of Computational Multiphase Flows     Open Access   (Followers: 1)
Journal of Computing and Information Science in Engineering     Full-text available via subscription   (Followers: 1)
Journal of Coupled Systems and Multiscale Dynamics     Full-text available via subscription  
Journal of Dairy Science     Open Access   (Followers: 12)
Journal of Delta Urbanism     Open Access   (Followers: 2)
Journal of Display Technology     Hybrid Journal   (Followers: 3)
Journal of Dynamic Systems, Measurement, and Control     Full-text available via subscription   (Followers: 14)
Journal of Dynamical and Control Systems     Hybrid Journal   (Followers: 7)
Journal of Earthquake Engineering     Hybrid Journal   (Followers: 14)
Journal of Elasticity     Hybrid Journal   (Followers: 7)
Journal of Electroceramics     Hybrid Journal  
Journal of Electromagnetic Waves and Applications     Hybrid Journal   (Followers: 10)
Journal of Electronic Testing     Hybrid Journal   (Followers: 2)
Journal of Electronics Cooling and Thermal Control     Open Access   (Followers: 9)
Journal of Electrostatics     Hybrid Journal   (Followers: 2)
Journal of Energy Engineering     Full-text available via subscription   (Followers: 7)
Journal of Energy Resources Technology     Full-text available via subscription   (Followers: 4)
Journal of Engineering     Open Access  
Journal of Engineering     Open Access   (Followers: 1)
Journal of Engineering and Applied Science     Open Access  
Journal of Engineering and Technological Sciences     Open Access   (Followers: 2)
Journal of Engineering Design     Hybrid Journal   (Followers: 17)
Journal of Engineering Education     Hybrid Journal   (Followers: 7)
Journal of Engineering for Gas Turbines and Power     Full-text available via subscription   (Followers: 15)
Journal of Engineering Mathematics     Hybrid Journal   (Followers: 2)
Journal of Engineering Mechanics     Full-text available via subscription   (Followers: 16)
Journal of Engineering Physics and Thermophysics     Hybrid Journal   (Followers: 2)
Journal of Engineering Research     Open Access   (Followers: 1)
Journal of Engineering Research and Reports     Open Access  
Journal of Engineering Technology and Applied Sciences     Open Access  
Journal of Engineering Thermophysics     Hybrid Journal   (Followers: 4)
Journal of Engineering, Design and Technology     Hybrid Journal   (Followers: 17)
Journal of Engineering, Project, and Production Management     Open Access  
Journal of Environmental & Engineering Geophysics     Hybrid Journal   (Followers: 2)
Journal of Environmental Engineering     Full-text available via subscription   (Followers: 49)
Journal of Environmental Engineering and Landscape Management     Open Access   (Followers: 8)
Journal of Environmental Engineering and Science     Hybrid Journal   (Followers: 2)
Journal of Experimental Nanoscience     Hybrid Journal  
Journal of Fire Sciences     Hybrid Journal   (Followers: 6)
Journal of Flood Risk Management     Hybrid Journal   (Followers: 14)
Journal of Flow Control, Measurement & Visualization     Open Access   (Followers: 1)
Journal of Fluids Engineering     Full-text available via subscription   (Followers: 30)
Journal of Fourier Analysis and Applications     Hybrid Journal   (Followers: 3)
Journal of Fuel Cell Science and Technology     Full-text available via subscription   (Followers: 2)
Journal of Functional Analysis     Full-text available via subscription   (Followers: 3)
Journal of Fundamental and Applied Sciences     Open Access  
Journal of Geological Research     Open Access   (Followers: 1)
Journal of Geotechnical and Geoenvironmental Engineering     Full-text available via subscription   (Followers: 30)
Journal of Geotechnical Engineering     Full-text available via subscription   (Followers: 4)
Journal of Geovisualization and Spatial Analysis     Hybrid Journal  
Journal of Global Optimization     Hybrid Journal   (Followers: 6)
Journal of Graduate School of Natural and Applied Sciences of Mehmet Akif Ersoy University     Open Access  
Journal of Hazardous Materials Advances     Open Access  
Journal of Healthcare Engineering     Open Access   (Followers: 3)
Journal of Heat Transfer     Full-text available via subscription   (Followers: 66)
Journal of Humanitarian Engineering     Open Access   (Followers: 1)
Journal of Hydraulic Engineering     Full-text available via subscription   (Followers: 27)
Journal of Hyperspectral Remote Sensing     Open Access   (Followers: 23)
Journal of Imaging     Open Access   (Followers: 3)
Journal of Industrial and Production Engineering     Hybrid Journal   (Followers: 4)
Journal of Industrial Engineering and Management     Open Access   (Followers: 5)
Journal of Industrial Safety Engineering     Full-text available via subscription   (Followers: 6)
Journal of Inequalities and Applications     Open Access  
Journal of Infrared, Millimeter and Terahertz Waves     Hybrid Journal   (Followers: 3)
Journal of Infrastructure Preservation and Resilience     Open Access   (Followers: 1)
Journal of Institute of Science and Technology     Open Access  
Journal of Intelligent and Connected Vehicles     Open Access   (Followers: 1)
Journal of Intelligent Systems : Theory and Applications     Open Access  
Journal of International Maritime Safety, Environmental Affairs, and Shipping     Open Access   (Followers: 1)
Journal of Iron and Steel Research International     Hybrid Journal   (Followers: 7)
Journal of Irrigation and Drainage Engineering     Full-text available via subscription   (Followers: 24)
Journal of King Saud University - Engineering Sciences     Open Access  
Journal of KONBiN     Open Access   (Followers: 4)
Journal of Liquid Chromatography & Related Technologies     Hybrid Journal   (Followers: 7)
Journal of Management in Engineering     Full-text available via subscription   (Followers: 9)
Journal of Manufacturing Science and Engineering     Full-text available via subscription   (Followers: 32)
Journal of Manufacturing Systems     Full-text available via subscription   (Followers: 3)
Journal of Manufacturing Technology Management     Hybrid Journal   (Followers: 3)
Journal of Mechanical Design and Testing     Open Access   (Followers: 4)
Journal of Mechatronics     Full-text available via subscription   (Followers: 3)
Journal of Mega Infrastructure & Sustainable Development     Hybrid Journal  
Journal of Metallurgy     Open Access   (Followers: 8)
Journal of Mining Institute     Open Access  
Journal of Motor Behavior     Hybrid Journal   (Followers: 8)
Journal of Multivariate Analysis     Hybrid Journal   (Followers: 15)
Journal of Nanoengineering and Nanomanufacturing     Full-text available via subscription  
Journal of Nanoparticle Research     Hybrid Journal   (Followers: 3)
Journal of Nanoscience     Open Access  
Journal of Nanoscience and Nanotechnology     Full-text available via subscription   (Followers: 8)
Journal of NanoScience, NanoEngineering & Applications     Full-text available via subscription  
Journal of Nanotechnology     Open Access   (Followers: 10)
Journal of Nanotechnology in Engineering and Medicine     Full-text available via subscription   (Followers: 4)

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International Journal of Service Science, Management, Engineering, and Technology
Number of Followers: 2  
 
  Full-text available via subscription Subscription journal
ISSN (Print) 1947-959X - ISSN (Online) 1947-9603
Published by IGI Global Homepage  [147 journals]
  • The Impact of COVID-19 on the GCC Construction Industry

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Tariq Umar (Kingston University, UK)
      Volume/Issue: 13/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.20220301.oa1
      Date Posted: 3/1/2022 12:00:00 AMThe Coronavirus pandemic has badly affected everyone on the earth. Apart from losing thousands of lives, businesses and individuals are going to be affected by the long-lasting financial effects due to an expected global recession. The impact of the financial crises can, however, be reduced if proper measured are put in place. This article aims to investigate the impact of Coronavirus on the construction industry in the Gulf Cooperation Council (GCC) member countries and provide recommendations to help the industry to sustain during this period of crisis. A qualitative research method involving face-to-face online interviews held with the construction industry professionals was adopted to achieve the aims and objectives of the research. Four main aspects of the impact on the construction industry are derived from analysis of interviews: 1) delays, 2) workforce management, 3) health and safety, and 4) legal issues. Recommendations are provided so that construction organizations in the GCC region can reduce the impact of Coronavirus on its businesses.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Tue, 01 Mar 2022 00:00:00 GMT
       
  • Multi-Class Sentiment Classification for Healthcare Tweets Using
           Supervised Learning Techniques

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      Authors: IGI Global
      Abstract:
      Authors : Brahami Menaouer (National Polytechnic School of Oran, Algeria), Abdeldjouad Fatma Zahra (National Polytechnic School of Oran, Algeria), Sabri Mohammed (National Polytechnic School of Oran, Algeria)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298669
      Date Posted: 1/1/2022 12:00:00 AMSocial media has revolutionized the way people disclose their personal health concerns and express opinions on public health issues. In this paper a new approach for multi-class sentiment classification using supervised learning techniques. The aim of this multi-class sentiment classification is to assign the healthcare Tweets automatically into predetermined categories on the basis of their linguistic characteristics, their contents, and some of the words that characterize each category from the others. Briefly, relevant health datasets are collected from Twitter using Twitter API; then, use of the methodology is illustrated and evaluated against one with only three different algorithms was used, to improve the accuracy of Decision Trees, SMO, and K-NN classifiers. Many experiments accomplished to prove the validity and efficiency of the approach using datasets tweets and it accomplished the data reduction process to achieve considerable size reduction with the preservation of significant dataset's attributesThis article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Local Knowledge Management and Innovation Spillover: Exploring Tourism
           Entrepreneurship Potential

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      Authors: IGI Global
      Abstract:
      Authors : Álvaro Lopes Dias (Instituto Superior de Gestão, Portugal), Marta Figueiredo Marques Gomes (Instituto Superior de Gestão, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato L. Costa (ISCTE, Lisbon University Institute, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
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      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298671
      Date Posted: 1/1/2022 12:00:00 AMTourism lifestyle entrepreneurs play an essential role in the innovation and competitiveness of tourist destinations. However, existing knowledge about the determinants of the innovation they generate is far from being fully exploited. There is still little knowledge about the innovation spillover effect, which is a determining factor for the destination's competitiveness. One of the key factors for innovation results from local knowledge management and the ability of tourism lifestyle entrepreneurs to turn this knowledge into innovation. To test the role of knowledge management in innovation and spillover, a survey was conducted on a sample of 115 tourism lifestyle entrepreneurs, with the hypotheses tested using structural equations. The results reveal that place attachment and knowledge acquisition have a direct effect on knowledge assimilation and community-centered strategy. Furthermore, it was also found that community-centered strategy and knowledge assimilation play a mediating role between place attachment and innovation capacity.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Service Design From Staffing to Outsourcing: Analysis of the Literature
           From the Last Decade

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      Authors: IGI Global
      Abstract:
      Authors : Carlos Hernandez Jerónimo (ISCTE, Lisbon University Institute, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato Costa (ISCTE, Lisbon University Institute, Portugal), Alvaro Lopes Dias (Universidade Lusofona, Portugal & TRIE and ISCTE, Lisbon University Institute, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297493
      Date Posted: 1/1/2022 12:00:00 AMThe term outsourcing has become a conventional means of describing anything associated with the transaction of services that enables client organisations to blur core activities and thereby reduce their internal workforce and costs. The main objective of this study is confirming a gap in detailed and spe-cific reviews of formats and economic transactions through non-standard forms of employment, namely in a service design model from Staffing to Outsourcing. The literature review was performed using text mining and topic modelling techniques to group relevant topics and decreases the likelihood of human bias, while bringing robustness to the analysis. The results are reflected in a conceptual state of the art diagram that will serve as a basis to new discussions.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Critical Factors to Overcome Project Scope Creep in the Oil and Gas
           Industry: Analytic Hierarchy Process Approach

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      Authors: IGI Global
      Abstract:
      Authors : Awadh M. Alkarbi (Abu Dhabi University, UAE), Mian M. Ajmal (Abu Dhabi University, UAE), Anas A. Salameh (Prince Sattam Bin Abdulaziz University, Saudi Arabia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298674
      Date Posted: 1/1/2022 12:00:00 AMThis study aims to determine procurement and project management critical factors to develop procurement strategy with stakeholders to eliminate Project Scope Creep (PSC) risks in the oil & gas (O&G) sector. Analytical Hierarchy Process (AHP) methodology is applied to prioritize the critical factors from Tendering Management (TM), Contract Quality (CQ), and Project Management (PM) criteria to solve the PSC problem. Data from eight managerial levels and two specialists from procurement and project departments of two O&G companies in the UAE context. The study revealed that there are six factors out of fifteen, which are critical factors from procurement management; i.e., 1) tender strategy 2) tender clarifications meetings and negotiation 3) tender document preparation 4) techno-commercial bids evaluation & award 5) well-written contracts and 6) supplier selection criteria. This study provides managers with tools and strategies for successful project management practices in the UAE.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • The Influence of Personality Traits on Intention to Purchase Green
           Products

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      Authors: IGI Global
      Abstract:
      Authors : Quan Minh Vu (Nanhua University, Taiwan), Ying Kai Liao (Nanhua University, Taiwan), Yen Thi (Nanhua University, Taiwan), Giang Nu To Truong (University of Economics, Ho Chi Minh City, Vietnam), Phuong Minh Binh Nguyen (University of Economics, Ho Chi Minh City, Vietnam), Wann-Yih Wu (Nanhua University, Taiwan)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298675
      Date Posted: 1/1/2022 12:00:00 AMResource depletion and environmental degradation are moving society toward a hierarchical model of environmental concerns and green purchase intention. Companies and individuals have not only been awakened to these issues but also begun taking action. This study is designed to evaluate the role of personality traits on green purchases. Based on Mowen’s 3M model, this study identifies environmental concern, perceived value and green purchase attitude as three of the mediating variables that mediate the influence of personality traits on green purchase intention. Results indicated that the Big-five traits significantly influence environmental concern, perceived value, and green purchase attitudes, further influencing consumers’ green purchase intention. Since previous studies rarely identify the influences of personality traits and other mediation variables on green purchases, the findings presented in this study provide new insight into the determinants of green purchase intention and provides a springboard for future exploration of this subject.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Does Islamic Marketing Mix Affect Consumer Satisfaction': An Analysis
           of Consumer Perception in the Service Industry

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      Authors: IGI Global
      Abstract:
      Authors : Viju Mathew (University of Technology and Applied Sciences, CAS Salalah, Oman)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297491
      Date Posted: 1/1/2022 12:00:00 AMCustomer and customer satisfaction is considered to be the core for success. Targeting the growing Islamic customer population has given the opportunity to tap demand based on Islamic values. Apart from the standard marketing mix, the Islamic marketing mix (IMM) varies in its purpose, application and acceptance among the customer. The objective of the paper is to identify the effect of ten IMM elements on customer satisfaction. This paper includes establishments of the relationship between IMM components with customer satisfaction variables. The finding of the study will reveal that IMM elements have a significant relationship with customer satisfaction with reference to consumer products in Islamic countries. The result will be applicable for designing strategies in industries related to manufacturing, packaging, supply-chain management, tourism and hospitality, advertising etc. to focus on improving customer satisfaction. This study offers a comprehensive view of the fast-growing concept of Islamic marketing and its relation to customer satisfaction.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Transformational Leadership Contributions for Employee Autonomy

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      Authors: IGI Global
      Abstract:
      Authors : Alvaro Lopes Dias (TRIE/ECEO, Universidade Lusófona, Portugal and ISCTE, Lisbon University Institute, Portugal), Barbara Pascoal (ISCTE, Lisbon University Institute, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato Costa (ISCTE, Lisbon University Institute, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297492
      Date Posted: 1/1/2022 12:00:00 AMThe performance of a company is affected by several variables and understanding them and knowing how they work is decisive for management. Therefore, this research aims to address and measure how transformational leadership impacts the employees' work. To test the conceptual model, we used survey data from 174 active workers. Data were analyzed using PLS-SEM. Our results reveal that leaders who adopt a Transformational approach allow workers to be more autonomous in their work, the autonomy leverage the existence of efficiency in tasks and processes. Efficiency is also reached through cost savings, which translates into a reduction of unproductive work time. Furthermore, results indicate the mediating effect of efficiency and employee autonomy on the relationship between transformational leadership and cost savings and between transformational leadership and unproductive work time.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Hybrid Model of Genetic Algorithms and Tabu Search Memory for Nurse
           Scheduling Systems

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      Authors: IGI Global
      Abstract:
      Authors : Adebayo A. Abayomi-Alli (Federal University of Agriculture, Abeokuta, Nigeria), Frances Omoyemen Uzedu (Federal University of Agriculture, Abeokuta, Nigeria), Sanjay Misra (Ostfold University College, Halden, Norway), Olusola O. Abayomi-Alli (Kaunas University of Technology, Lithuania), Oluwasefunmi T. Arogundade (Federal University of Agriculture, Abeokuta, Nigeria)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297494
      Date Posted: 1/1/2022 12:00:00 AMThe main challenge of Nurse Scheduling Problem (NSP)is designing a nurse schedule that satisfies nurses preferences at minimal cost of violating the soft constraints. This makes the NSP an NP-hard problem with no perfect solution yet. In this study, two meta-heuristics procedures: Genetic Algorithm (GA) and Tabu Search (TS) memory was applied for the development of an automatic hospital nurse scheduling system (GATS_NSS). The data collected from the nursing services unit of a Federal Medical Centre (FMC) in Nigeria with 151 nursing staffs was preprocessed and adopted for training the GATS_NSS. The system was implemented in Java for Selection, Evaluation and Genetic Operators (Crossover and Mutation) of GA alongside the memory properties of TS. Nurses’ shift and ward allocation was optimized based on defined constraints of the case study hospital and the results obtained showed that GAT_NSS returned an average accuracy of 94%, 99% allocation rate, 0% duplication, 0.5% clash and an average improvement in the computing time of 94% over the manual approach.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Professionalism Perception and Client Satisfaction: An Analysis of the
           Bouncers-Doormen Performance

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      Authors: IGI Global
      Abstract:
      Authors : Rui Silva (Instituto Superior de Gestão, Portugal), Ana Amaro (Instituto Superior de Gestão, Portugal), Alvaro Dias (Universidade Lusófona, Portugal and ISCTE-IUL, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297495
      Date Posted: 1/1/2022 12:00:00 AMThis research aims to evaluate the degree of customer satisfaction of the nightclubs with the security guards, as well as the perception of their professionalism in performing their duties. Using survey data from 479 nightclubs clients to assess the clients’ professionalism perception of bouncers-doormen and satisfaction. The results indicate an overall satisfaction and bouncers-doormen to be recognized as professionals. Findings also partially contradict previous research. Despite recognizing a certain degree of abuse of power, customers consider those professionals as helpful, especially in emergency situations where they provide guidance and the necessary support. They are also considered to properly watch and protect people and goods in night-time entertainment spaces and have a good ability to foresee and anticipate incidents.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • The Impact of Instagram Influencer Marketing in the Restaurant Industry

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      Authors: IGI Global
      Abstract:
      Authors : Catarina Jorge Fonseca Anjos (ISCTE, Lisbon University Institute, Portugal), Susana Marques (ISCTE, Lisbon University Institute, Portugal), Alvaro Dias (TRIE/ECEO, Universidade Lusófona, Portugal and ISCTE, Lisbon University Institute, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297496
      Date Posted: 1/1/2022 12:00:00 AMWhen improving their offer, restaurants should also communicate adequately and draw the attention of the public, taking advantage of all available means of communication and opting for the most effective marketing techniques. Therefore, the main objective is to study the six dimensions that encompass a set of digital influencers’ characteristics and to understand if this is actually a communication channel that positively impacts the Portuguese restaurant sector. Using a mixed-method approach, we combined a qualitative study based on a focus group with a survey for a quantitative study. Findings reveal that of the six dimensions of the research model, only one has no impact on the increase of potential clients. In this way, the remaining five are considered to be sufficiently differentiating to arouse consumer interest in visiting restaurants promoted by Instagram influencers.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • The Use of Machine Learning Algorithms in the Classification of Sound: A
           Systematic Review

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      Authors: IGI Global
      Abstract:
      Authors : Akon O. Ekpezu (University of Ghana, Ghana), Ferdinand Katsriku (University of Ghana, Ghana), Winfred Yaokumah (University of Ghana, Ghana), Isaac Wiafe (University of Ghana, Ghana)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298667
      Date Posted: 1/1/2022 12:00:00 AMThis study is a systematic review of literature on the classification of sounds in three domains - Bioacoustics, Biomedical acoustics, and Ecoacoustics. Specifically, 68 conferences and journal articles published between 2010 and 2019 were reviewed. The findings indicated that Support Vector Machines, Convolutional Neural Networks, Artificial Neural Networks, and statistical models were predominantly used in sound classification across the three domains. Also, the majority of studies that investigated medical acoustics focused on respiratory sounds analysis. Thus, it is suggested that studies in Biomedical acoustics should pay attention to the classification of other internal body organs to enhance diagnosis of a variety of medical conditions. With regard to Ecoacoustics, studies on extreme events such as tornadoes and earthquakes for early detection and warning systems were lacking. The review also revealed that marine and animal sound classification was dominant in Bioacoustics studies.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Pre-Crime Prediction: Does It Have Value' Is It Inherently Racist'

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      Authors: IGI Global
      Abstract:
      Authors : David H. McElreath (University of Mississippi, USA), Sherri DioGuardi (University of Central Missouri, USA), Daniel Adrian Doss (University of Tennessee, USA)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.298672
      Date Posted: 1/1/2022 12:00:00 AMThis paper considered the emerging use of predictive analytics in the justice domain with respect to potential bias. It discussed predictive algorithms and methods from the perspectives of reported crime and community safety in the United States. Although predictive algorithms, techniques, and implementation contexts are emerging, imperfection exists with respect to their use. Despite any effectiveness or efficiency of using predictive algorithms, such use should neither deny human rights nor transgress societal laws. Regardless, the emergence of predictive policing fuels and enhances the classic debate of balancing liberty versus security within a civil society.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Transnational Consumer Protection in E-Commerce: Lessons Learned From the
           European Union and the United States

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      Authors: IGI Global
      Abstract:
      Authors : Zlatan Meskic (Prince Sultan University, Saudi Arabia), Mohamad Albakjaji (Prince Sultan University, Saudi Arabia), Enis Omerovic (Prince Sultan University, Saudi Arabia), Hussein Alhussein (Prince Sultan University, Saudi Arabia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.299972
      Date Posted: 1/1/2022 12:00:00 AMThis article deals with the protection of consumers when they enter e-commerce transactions with foreign companies. Most states reacted to the growing importance of e-commerce by enacting data protection and consumer protection legislation and by requiring registration of e-businesses. Companies have found a way to circumvent the consumer legislation by offering the consumers to agree to a choice of foreign courts and laws which are included in their terms and conditions. Consumers give away the protection of their home state simply by clicking to accept the general terms and conditions on the company’s website. The purpose of this article is to examine if the solutions and the experience from the United States and the European Union could serve as a model for transnational protection of consumers in e-commerce. The authors discuss the different levels of protection offered in the United States and the European Union and consider unification of the standards by a multilateral convention.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Prevention and Resolution of Labor Disputes

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      Authors: IGI Global
      Abstract:
      Authors : Irina Bocharova (Orel State Agrarian University Named After N.V. Parakhin, Russia), Alexander Rymanov (The Russian Presidential Academy of National Economy and Public Administration, Russia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.295559
      Date Posted: 1/1/2022 12:00:00 AMThe study covers preventive dispute resolution methods in industrial relations, as well as empirical testing of hypotheses regarding labor disputes in Russia. The hypothesis regarding the impact of the number of laid-off employees at the initiative of the employee on the number of labor lawsuits to reinstate employment filed is not supported. The hypothesis regarding the impact of the number of laid-off employees due to staff reduction on the number of Russian labor lawsuits to reinstate employment filed is supported. The largest number of disputes settled via mediation in Russia is labor wage disputes. The number of Russian labor disputes settled via mediation is still a small proportion of the total number of terminated labor disputes.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • A Study of the Motivation of Collaborative Consumption and the Moderating
           Effect of Perceived Social Distance

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      Authors: IGI Global
      Abstract:
      Authors : Youngkeun Choi (Sangmyung University, Seoul, Korea), Youngkeun Choi (Sangmyung University, South Korea)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297500
      Date Posted: 1/1/2022 12:00:00 AMThe purpose of the present study was to examine the relationships between motivation factors and collaborative consumption engagement and explore the moderating effect of perceived social distance on that relationship. For this, the present study collected data from 228 college students in South Korean through a survey method. In the results, first, the more enjoyment or reputation participants perceive in collaborative consumption platforms, the more they are engaged in collaborative consumption. Second, a positive relationship between perceived enjoyment and collaborative consumption engagement is stronger for participants in collaborative consumption platforms high rather than low in perceived social distance. However, the perceived social distance was found to have no significance in the relationship between perceived reputation and collaborative consumption engagement.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Creating a Functional Interdependency Map for Supporting the “Act of
           Improvement” in Business Process Improvement Projects

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      Authors: IGI Global
      Abstract:
      Authors : Florian Johannsen (University of Applied Sciences Schmalkalden, Germany), Gregor Zellner (University of Applied Sciences Regensburg, Germany), Philipp Griesberger (University of Regensburg, Germany)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.295557
      Date Posted: 1/1/2022 12:00:00 AMBusiness process improvement (BPI) is of high priority for practitioners. But especially the most value-adding phase in a BPI project, namely the “act of improvement”, is insufficiently supported despite the many existing methods and techniques. Until now, it is largely unclear as to what degree existing BPI techniques support each other and are interrelated with one another. Thus, the purpose of this paper is to investigate the functional interdependencies between BPI techniques to get a better understanding for the beneficial synergies between the BPI techniques and to provide a basis for purposefully combining them within projects. Based on the functional interdependencies, a graphical “Functional Interdependency Map” is developed and its usability demonstrated in an experiment. The paper is valuable for academics and practitioners alike because the impact of BPI on organizational performance is high.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Linking Service Innovation to Organisational Performance: Mediating Role
           of Employee Productivity and Job Satisfaction

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      Authors: IGI Global
      Abstract:
      Authors : Masud Ibrahim (Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development, Ghana), Kong Yusheng (Jiangsu University, China), Diyawu Rahman Adam (Kaposvár University, Hungary)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.295558
      Date Posted: 1/1/2022 12:00:00 AMBanks are leveraging on innovation to address the major concerns of their employees including improvements in service delivery, operational efficiency, and enhancing the speed of transactions. The purpose for this study was to explore the mediating role of job performance and job satisfaction in the relationship between service innovation and organisational performance. Data for the study was obtained from 250 bank employees in Ghana through structured questionnaire. The PLS-SEM was the main analytical tool used to analyse the research findings. Findings from this study revealed a positive and significant relationship between service innovation and organizational performance. Additionally, the study revealed that employee job satisfaction and productivity positively influence organisational performance. The study further revealed a mediation possibility for job satisfaction and employee productivity in the relationship between service innovation and organisational performance. The implications as well as the theoretical contributions of this study are discussed.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Developing a Safety Climate Assessment Tool for Omani Construction
           Industry

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      Authors: IGI Global
      Abstract:
      Authors : Vasco Ribeiro Santos (ISLA Santarém, Portugal & CiTUR, Portugal), Tariq Umar (University of the West of England, UK), Nnedinma Umeokafor (Liverpool John Moores University, UK), Tiago Ferreira Vitorino (ISLA Santarém, Portugal), Alvaro Dias (Universidade Lusófona de Humanidades e Tecnologias, Portugal & ISCTE, Instituto Universitário de Lisboa, Portugal), Domingos Martinho (ISLA Santarém, Portugal), Bruno Barbosa Sousa (Polytechinc Institude of Cávado and Ave, Portugal & CiTUR, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.296265
      Date Posted: 1/1/2022 12:00:00 AMOne of the methods which could improve the safety performance of construction organizations is the safety climate approach which is helpful to know the existing maturity level of the safety climate and to develop plans to achieve the required level of maturity. Most of the existing safety climate tools were developed considering different industries in developed countries while construction was based only on few tools. Construction projects in the Gulf Cooperation Council (GCC) member countries are at a peak. This article, therefore, attempts to develop a safety climate assessment tool for the Omani construction industry. A mixed research method consisting of systematic review (N = 32), structured questionnaire (N = 102) and email interview (N = 19) was adopted in this research. An assessment tool that has seven factors and 62 simple questions that the participants have to answer on a Likert scale of 1 to 5 is finally developed.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • An Adaptive Neural-Fuzzy Inference System for Prediction of Muscle
           Strength of Farmers in India: An Approach for E-Healthcare 4.0 Prevention
           and Analysis

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      Authors: IGI Global
      Abstract:
      Authors : Debesh Mishra (SAGE University, Bhopal, India), Suchismita Satapathy (KIIT University (Deemed), Bhubaneswar, India), V. K. Jain (SAGE University, Bhopal, India)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297497
      Date Posted: 1/1/2022 12:00:00 AMIn the present study, 13 anthropometric hand dimensions, hand grip strength, push strength, and pull strength of 90 male farmers of Odisha in India were statistically analyzed and then, fuzzy logic toolbox of MATLAB version 2010 was used in order to create the fuzzy inference system (FIS) using ANFIS. The mean hand grip strength with standard deviation was found to be 255.21 N ± 75.46. The average push strength in standing posture for farmers was found to be 193.12 N ± 76.12, whereas pull strength in standing posture was 200.59 N ± 64.02. Very high correlation coefficient i.e. 0.977, 0.994 and 0.990 was obtained between “hand length and hand grip strength”, “hand breadth with thumb and push strength”, and “hand length and pull strength”, respectively. Finally, from the obtained ANFIS models for the prediction of muscle strength, it was concluded that ANFIS could well predict the farmers muscle strength with minimum errors. This will help to evaluate muscle capabilities to avoid musculoskeletal disorders, and in ergonomic design of tools and equipment as a health-care initiative.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • On Modelling Process Aspects With Deontic Event-Calculus

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      Authors: IGI Global
      Abstract:
      Authors : Mustafa Hashmi (La Trobe University, Australia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297498
      Date Posted: 1/1/2022 12:00:00 AMIntuitive and faithful modelling the compliance requirements about the process aspects is a prerequisite for their automated compliance checking. Several formalisms with varying degrees of expressiveness for modelling compliance requirements have been reported in the literature. Deontic Event-Calculus (DEC) is a normative variant of Event-Calculus (EC) formalism with predicates to modelled normative requirements. However, currently, DEC does not support capturing normative requirements about the process aspects. In this paper, we extend DEC with new deontic predicates to model process aspects of data, time, control flow, and resources. The extended deontic predicates enable DEC to intuitively represent the compliance requirements relevant to aspects of a business process. Besides, we report the complexity evaluation of the extended deontic predicates using well-known Halstead’s complexity metrics. Evaluation result demonstrates that the complexity of modelling the compliance rules with DEC predicates is significantly lower even when the complexity of the standard EC is exponential.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Management of Regulation and Managerial on Sports Organizations in
           Indonesia: Relationship Between Institution, Communication, Resources,
           Disposition, Bureaucracy

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      Authors: IGI Global
      Abstract:
      Authors : Suwarno Suwarno (Brawijaya University, Indonesia), Sumartono Sumartono (Brawijaya University, Indonesia), Mardiyono Mardiyono (Brawijaya University, Indonesia), Solimun Solimun (Brawijaya University, Indonesia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.297499
      Date Posted: 1/1/2022 12:00:00 AMThis study aims the Management of Regulation and Managerial on Sports Organization In Indonesia, especially determine the effect of training on institution, communication, resources, disposition, and bureaucratic structure to achievement. This study uses quantitative methods with data analysis using Structural Equation Modeling (SEM) with the WarpPLS approach which is a powerful and simple analytical method. Training has a significant effect on achievement so that if the training is better, the achievement is also getting better. Facing practical interests, institutional arrangements are needed regarding simplification, provision of budgets that ensure ongoing training so that it has a positive impact on communication. The originality of this paper is the research method and the variables used in this study are Structural Equation Modeling (SEM) with training, institutional, communication, resources, disposition, structure and bureaucratic achievements on the implementation of the 2015 PRIMA National Training.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • A Grey-TOPSIS Approach to Minimize COVID-19 Transmission for the
           Betterment of Public-Health in the Indian Context

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      Authors: IGI Global
      Abstract:
      Authors : Debesh Mishra (SAGE University, Bhopal, India), Suchismita Satapathy (KIIT University (Deemed), Bhubaneswar, India), V. K. Jain (SAGE University, Bhopal, India)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290329
      Date Posted: 1/1/2022 12:00:00 AMIn view of diminishing the transmission of the pandemic “Coronavirus (COVID-19)” in the community, an essential intervention strategy has been the consideration of public-health measures. However, at the present scenario these measures can be considered as the only available tool for mitigation of this virus impact. An attempt was made in this study with the use of “Grey-technique for order of preference by similarity to ideal solution (Grey-TOPSIS)” method, for prioritizing the precautionary-measures for the public-health in order to enable in taking appropriate-steps by the general public of India to protect them from this virus transmission.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • A Collaborative Road Traffic Regulation Approach Using a Wireless Sensor
           Network

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      Authors: IGI Global
      Abstract:
      Authors : Nouha Rida (Mohammadia School of Engineers, Morocco), Abderrahim Hasbi (Mohammadia School of Engineers, Morocco)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290330
      Date Posted: 1/1/2022 12:00:00 AMIn this paper, we detail and evaluate a coordinated approach to determining the sequence and duration of green lights at several intersections as part of the Intelligent Transportation System. We present the architecture of a wireless network used to track variations in adjacent intersections. Our algorithm exploits the collected data to determine the sequence of the green lights based on three objectives: (i) reduce the length of queues in the intersection, (ii) prioritize sending vehicle flows to intersections with lower traffic density than the most congested, (iii) synchronize traffic signals between adjacent intersections to create green waves. Traffic simulations have been simulated by the SUMO traffic simulator, they show that our solution manages to react to traffic change and reduce waiting time compared to isolated control strategies.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Service Excellence in Marketing for Firms: Strategies and Initiatives

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      Authors: IGI Global
      Abstract:
      Authors : Pratap Chandra Mandal (Indian Institute of Management, Shillong, India)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290331
      Date Posted: 1/1/2022 12:00:00 AMInnovation and differentiation are imperative for companies to sustain in the competition. Innovation and differentiation are possible more in services than in physical products. It is difficult to imitate differentiation incorporated in services. The study discusses the various marketing strategies adopted by service companies and the roles played by service profit chain. Service companies adopt different initiatives to achieve excellence. These include a strategic orientation, commitment from the top management, maintaining high standards, having profit tiers, monitoring service performance, and prompt action on customer complaints. The study discusses about differentiation of services, management of service quality, and management of service productivity. The study analyzes the strategies taken by service companies to achieve excellence. Proper implementation and execution of strategies provide a direction for service companies to excel, delight their customers, and develop long-term customer relationships.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Exploring Factors Affecting the Attraction and Retention of Academic
           Employees at the Durban University of Technology

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      Authors: IGI Global
      Abstract:
      Authors : Muhammad Hoque (Management College of Southern Africa, South Africa), Noxolo Tshutsha (Sefako Makgatho Health Sciences University, South Africa)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290332
      Date Posted: 1/1/2022 12:00:00 AMThe objective of the study was to explore the factors affecting the attraction of academic employees and assessed the factors influencing their retention at the Durban University of Technology. This was a qualitative study conducted among 12 academics who were purposefully selected. The study found that the university was not doing enough to attract academic talent as job offers appeared to be the dominant reason for employees entering the employ of the institution. The study also found training and mentorship, flexible working hours, information, equipment and resources, job satisfaction and challenging jobs, to be the factors affecting the retention of academic personnel at the institution. Therefore, management should develop effective employee attraction and retention strategies by improving the benefit and remuneration system, culture and working environment.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • A Conceptual Framework for Intention to Use Travel Apps: A Study From
           Emerging Markets

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      Authors: IGI Global
      Abstract:
      Authors : Malik Khlaif Gharaibeh (Ajloun National University, Jordan), Natheer Khlaif Gharaibeh (Taibah University, Saudi Arabia)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290333
      Date Posted: 1/1/2022 12:00:00 AMThis exploratory study aims to investigate the intention to use mobile travel applications in Jordan. 7 predictors in this study have been carefully selected from previous studies conducted to date in the tourism context, and more specifically in the context of mobile travel applications. The SmartPLS version 3.0 was used to assess 14 hypotheses using 500 surveys. Results show a positive relationship of intention to use mobile travel applications from 6 constructs including aesthetics, trust, facilitating conditions, financial benefits, perceived usefulness, and perceived enjoyment. In contrast, word of mouth has no effect on the intention to use. This research provides some valuable implications for both apps developers and travel-related companies. Besides, Government agencies can benefit from the results of this study when providing mobile application services and distributing information to customers. The results also contribute to understanding the emerging market of mobile travel applications, further the proposed framework can be utilized in future studies as a baseline modelThis article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • The Mompreneurship Phenomenon: An Examination of the Antecedents and
           Challenges of Mothers in Business

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      Authors: IGI Global
      Abstract:
      Authors : Amandeep Dhaliwal (Manav Rachna International Institute of Research and Studies, India)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290334
      Date Posted: 1/1/2022 12:00:00 AMMompreneurship or the entrepreneurship by mothers, often heralded as new-age feminism is internationally gaining a lot of attention. Being in its nascent stage, this phenomenon is little understood The aim of this article was to study the research gap in the scarce current mompreneurship literature available especially in regards to antecedents and the challenges peculiar to mompreneurs. This gap was studied by reviewing the emerging literature to understand the conceptual definition of mompreneurs and the prominent antecedents and challenges peculiar to mompreneurs. The identified themes were then validated by undertaking the qualitative analysis of the case studies and the narratives of ten prominent mompreneurs using the “verstehen” technique. The qualitative approach provided the intimate knowledge of the journey, experiences, and the challenges of the leading successful mompreneurs based on which immensely practical recommendations have been offered for the budding mompreneurs which make this study very useful for the audience.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • A Management and Enterprise Architecture Framework for Comprehensive
           Structure Design of Complex Services

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Oscar Barros (University of Chile, Chile)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290335
      Date Posted: 1/1/2022 12:00:00 AMThis paper centers on the full structure design of firms providing complex services, like health, which include the production flow, its management, and flows components. This work proposes a full design solution, improving on current partial designs. The proposed solution integrates disciplines –modularity, enterprise architecture, Analytics, and Economics–in a methodology, which learns from real-life services in several domains, to discover common features for them. Thus, it develops a descriptive proposal of a general Service Management and Enterprise Architecture Framework using an architecture pattern. The pattern generates a prescriptive method to generate design alternatives, Intelligence provides options for supporting or automating production and management, and Economics helps to choose a design alternative for users. The expected benefit in services explicit, systemic, and innovative design is to generate a large impact on their scope, quality, and, efficiency.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Developing a Commercial Ethics Framework for Analysing Marketing Campaigns

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      Authors: IGI Global
      Abstract:
      Authors : Vasco Ribeiro Santos (ISLA Santarém, Portugal & CiTUR, Portugal), Tiago Ferreira Vitorino (ISLA Santarém, Portugal), Álvaro Lopes Dias (Universidade Lusófona de Humanidades e Tecnologias, Portugal), Domingos Martinho (ISLA Santarém, Portugal), Bruno Barbosa Sousa (Polytechinc Institude of Cávado and Ave, Portugal & CiTUR, Portugal)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290336
      Date Posted: 1/1/2022 12:00:00 AMThis study integrates the relationship of business ethics in marketing campaigns and the importance of the repercussion on organizational performance with the aim of creating a guide of business ethics in marketing campaigns for small and medium enterprises (SMEs). This guide allows SMEs to analyse their ethical dimension as well as to raise awareness and instill commercial ethics actions in the marketing campaigns common practice in organisations. The qualitative methodology has been applied and the proposed theoretical model uses a set of dimensions of ethics, commercial ethics, codes of conduct, marketing, and marketing campaigns to analyse the relationship of commercial ethics with marketing campaigns and its influence on organisations. The result demonstrates the influence of commercial ethics on advertising actions, when applied positively, enables and promotes the brand image, thus contributing to the organizational performance.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Factors Influencing the Residential Land Use Right Mortgage in Yen My
           District, Hung Yen Province, Vietnam

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      Authors: IGI Global
      Abstract:
      Authors : Pham Phuong Nam (Vietnam National University of Agriculture, Vietnam)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/ijssmet.290337
      Date Posted: 1/1/2022 12:00:00 AMThe study aims to identify influencing factors and their influences on the residential land use right mortgage as the basis for proposing solutions to improve land use right mortgage. The study used methods of collecting secondary and primary data; processing and analyzing data using SPSS20.0 software. There were 5268 cases of land use right mortgage registration, 3240 cases of land use right mortgage removal and 924 cases for changing contents of land registration. The study identified 7 factor groups with 27 factors affecting land use right mortgage. The credit factor group has the biggest impact at the rate of 18.21%, followed by the 6 other factor groups. Solutions which to be implemented include completing procedures for reviewing mortgage loan documents; amending and adding regulations on mortgage lending; completing procedures to handle mortgage debt; completing human resources, facilities and mortgage registration procedures; freeing loan dossier evaluation.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • The Role of Supply Chain Integration and Agile Practices in Improving Lead
           Time During the COVID-19 Crisis

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      Authors: IGI Global
      Abstract:
      Authors : Haitham M. Alzoubi (Skyline University College, UAE), Hamzah Elrehail (Abu Dhabi School of Management, UAE), Jalal Rajeh Hanaysha (School of Business, Skyline University College, UAE), Anwar Al-Gasaymeh (Applied Science Private University, Jordan), Raid Al-Adaileh (Skyline University College, UAE)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.290348
      Date Posted: 1/1/2022 12:00:00 AMLong lead-time is hurting the competitiveness of the supply chain, while the shorter is considered to be better in order to add value to the customer and to improve the supply dependability. Supply chain integration increases the coordination and shortens the processes. Agile practices also enable the supply chain to be more responsive to market variability. The aim of this research is to investigate the impact of supply chain integration and agile practices on lead-time reduction at Dubai HealthCare City. An empirical survey has been conducted in which the data were retrieved from 150 respondents and then analyzed using SPSS to examine the model. The result also showed a positive relationship between supply chain integration and lead-time reduction. Meanwhile, results indicated a positive relationship between agile practices on lead-time reduction. The study recommends promoting companies’ capabilities through flexibility and information sharing to achieve supply chain integration and agile practices such as responsiveness and alertness.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Assessment of Contributions of the Methodology for the Construction of a
           Catalog of Information Technology Services Aimed at Public Entities

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      Authors: IGI Global
      Abstract:
      Authors : Cristian Mera Macías (Universidad Laica Eloy Alfaro de Manabí, Ecuador), Igor Aguilar-Alonso (Universidad Nacional Mayor de San Marcos, Peru)
      Volume/Issue: 13/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.287911
      Date Posted: 1/1/2022 12:00:00 AMSeveral field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities, which is tested and assessed in terms of its levels of contribution to the information management of technology services. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations in Ecuador, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 Jan 2022 00:00:00 GMT
       
  • Combating Cyber Crime: How Can Technology Intervention Supplement Legal
           Provisioning'

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      Authors: IGI Global
      Abstract:
      Authors : Debasis Neogi (Department of Management, Humanities and Social Sciences, National Institute of Technology, Agartala, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110101
      Date Posted: 11/1/2021 12:00:00 AMThe present paper has proposed a model to show that a synergy of technology and legal procedure can work as deterrent to cybercrime. The fraudulent activities the model considers are of two types. The first one is the case when the processed information gets diverted to reach someone else rather than reaching its targeted destination, thereby creating an incidence of data theft and hacking. The second one is a case of already hacked situation. The model has established that in the present-day context, synergic efforts of technology and legal provisioning can emerge as an effective option to ensure cyber security to some significant extent. The application of the proposed model in practical field is also illustrated with the analysis of a case of cybercrime.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • A Hybrid Methodology for Dental Hospital Quality Performance Gap Using HOQ
           and Process Analysis

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      Authors: IGI Global
      Abstract:
      Authors : Shamsuddin Ahmed (Faculty of Engineering, Islamic University of Madinah, Saudi Arabia)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110102
      Date Posted: 11/1/2021 12:00:00 AMA hybrid methodology is described to identify a quality gap in a dental hospital. The research case study illustrates how to implement quality improvement in a real-life context. A combination of an ethnographic, narrative, and phenomenological approach in data collection and observations within the dental hospital validates the case findings. A unique method based on systems study and Taguchi loss function is shown to reduce the service quality gap in a dental hospital. A house of quality (HOQ) combines the correlation between “patient's expectations” and the hospital's “technical” characteristics. The correlation between service quality and technical characteristics measures a patient's expectations gap. Factor analysis helps to group service and technical factors for better patient management. A strategy map correlation analysis is generated to manage the quality gap. The correlation analysis between patient expectations and the hospital's technical characteristics identify areas of immediate attention.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Airport Passenger Flow: Contribution of Applied Models to Performance

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      Authors: IGI Global
      Abstract:
      Authors : Zineb Edrissi (National High School of Electricity and Mechanics (ENSEM), Hassan II University of Casablanca, Morocco), Zitouni Beidouri (LMPGI Laboratory, Higher School of Technology (EST), Hassan II University of Casablanca, Morocco), Otmane Bouksour (LMPGI Laboratory, Higher School of Technology (EST), Hassan II University of Casablanca, Morocco)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110103
      Date Posted: 11/1/2021 12:00:00 AMAirports are essential for intercontinental trade and a key to the success of the global aviation industry. The common objective of all stakeholders in the airport chain is to satisfy the passenger while facing a significant number of challenges, including the continued growth of air traffic and its influence on airport capacity, the problem of congestion in peak hours, and all that result from queuing and boarding delays. This situation forces the managers of the airport to set up a better circuit of passengers, both at departure and on arrival. In fact, to achieve a better flow of passenger within the terminal, modeling is the first step towards developing and solving this problem. The present work aims to present the various models and approaches of simulation and optimization applied to the study of passenger flows and highlight their contributions to the good management and operation in a field as complex as that of airport operations.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Importance of Marketing Mix Elements in Determining Consumer Purchase
           Decision in the Retail Market

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      Authors: IGI Global
      Abstract:
      Authors : Jalal Rajeh Hanaysha (School of Business, Skyline University College, Sharjah, UAE), Mohammed Emad Al Shaikh (College of Business Administration, Imam Abdulrahman Bin Faisal University, Dmmam, Saudi Arabia), Haitham M. Alzoubi (School of Business, Skyline University College, Sharjah, UAE)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110104
      Date Posted: 11/1/2021 12:00:00 AMThis research aimed to identify the linkages between marketing mix elements and the purchase decision process among consumers in the Malaysian retail industry. To fulfill this objective, the present study followed a quantitative survey for gathering the data from the consumers of department stores at the East Coast region in Malaysia. All of the obtained data were inserted and coded using SPSS and then analysed by AMOS 18. The findings indicated that the impact of advertising on the consumers' purchase decision is positive and statistically significant. Besides that, the findings demonstrated that distribution intensity has a negative effect on purchase decision, whereas price plays a key important role in affecting purchase decisions process of the consumers. Lastly, the findings of this paper verified that store image and store location have significant positive linkages with purchase decision. These outcomes enhance our understanding on the role of marketing mix elements in determining a consumer's purchase decision, particularly in the retail context.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Rapid Response Logistics: Strategies, Models, and Technologies for
           Effective Supply Chain Management

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      Authors: IGI Global
      Abstract:
      Authors : Amandeep Dhaliwal (Manav Rachna International Institute of Research and Studies, India), Shilpa Arora (Manav Rachna International Institute of Research and Studies, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110105
      Date Posted: 11/1/2021 12:00:00 AMGreater internet penetration and ecommerce has led to demand for personalized product development and faster fulfilment. This has increased global competition wherein the manufacturer and retailers not only have to deal with an unprecedented number and variety of products but also makes forecasting and scheduling difficult. To address these problems, rapid response logistics has become a necessity. The current study discusses the role of such rapid response systems and various implementation strategies in both the demand and supply side of supply chains that can be the solutions to the dynamic business environment. It discusses the information sharing technologies based on different level of sophistication which are used by the different echeloned supply chains. The paper reviews the important literature in these aspects and brings forth the challenges of the rapid response systems and the new directions of research which needs to be undertaken to gauge the real potential of rapid response systems.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Evaluation of Consumer Reviews for adidas Sports Brands Using Data Mining
           Tools and Twitter APIs

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Vishu Singhvi (Sir Padampat Singhania University, India), Prateek Srivastava (Sir Padampat Singhania University, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110106
      Date Posted: 11/1/2021 12:00:00 AMThe sportswear industry has become prominent, popular, and a very obvious category among various age groups in India. Big sports brands like adidas, seeing the Indian market potential, have extended their businesses across the country. To increase sales, online purchase has become one the most effective, easy, cheap, and quickest solution for the end customers as it provides the end consumers a variety of products, their designs, and color combinations on clicks. A large number of consumers express what exactly the end customer thinks about a particular product's preference level of brand, quality of service, quality of product, or stylish nature of the product. The current study does an evaluation of such online comments and reviews giving their feedback on their public Twitter accounts, flipkart.com, or amazon.in about an adidas sports brand in India. The research also provides a basic flow of Java program in the form of an algorithm that is used to collect the dataset from Twitter, process it, and export it into an Excel sheet for further investigation.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • An Investigation on Consumer Switching Behavior in an Asian
           Telecommunication Market

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      Authors: IGI Global
      Abstract:
      Authors : Jishnu Bhattacharyya (ABV-Indian Institute of Information Technology and Management, Gwalior, India), Soumyadeep Kundu (Indian Institute of Management, Kozhikode, India), Manoj Kumar Dash (ABV-Indian Institute of Information Technology and Management, Gwalior, India), Shivam Dolhey (ABV-Indian Institute of Information Technology and Management, Gwalior, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110107
      Date Posted: 11/1/2021 12:00:00 AMThe paper investigates the determinants of consumer switching behavior in the Indian telecom industry, overcoming the scarcity of research from emerging economies. The study collected data using a questionnaire instrument directly from the customers and was selected through purposive sampling. Binomial probit regression technique was used for modeling purposes. The study concludes that the critical services, service specification, loyalty, and user engagement-related factors influence customer churn. The study specified the key sub-factors directly influencing these four factors. The findings are presented as a set of four different models. The article is the first exploration of the idea of proposing function-specific models and the use of purposive sampling. The study attempts to provide models that are convenient to administer, require specific data, specific to functional area, economic data collection, and may be used based on the context of an investigation. The paper suggests how to perform a convenient investigation using a small dataset.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Organizational Commitment and Its Impact on Job Performance: A Case From
           Jordan

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      Authors: IGI Global
      Abstract:
      Authors : Khalaf Al-Tarawneh (Mutah University, Jordan)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110108
      Date Posted: 11/1/2021 12:00:00 AMThis study aimed to identify the availability level of organizational commitment (OC) among employees in the Jordanian commercial banks, as well as to measure its impact on their job performance (JP). To achieve the objective of the study, 257 copies of the questionnaire were distributed to a random sample of employees at all administrative levels in the Jordanian commercial banks. The results of the study have indicated that OC is available in Jordanian banks with a high degree. Moreover, it has showed that the emotional commitment is the most prevailing commitment. The study showed that there is a significant positive impact of OC on the JP. The study recommended that it is very important to set strategic plans to promote OC among the employees of Jordanian commercial banks.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Lean Six Sigma in Finance and Accounting Services for Enhancing Business
           Performance

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      Authors: IGI Global
      Abstract:
      Authors : Pankaj M. Madhani (ICFAI Business School, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110109
      Date Posted: 11/1/2021 12:00:00 AMThe evolution of Lean Six Sigma includes both the speed of Lean and the robustness of Six Sigma. Lean Six Sigma leads to greater efficiency and better quality in the finance and accounting process. Lean Six Sigma helps in solving various issues faced by finance and accounting processes. Applying the principles and discipline of Lean Six Sigma in finance and accounting provides the tools and discipline to strengthen the internal control environment while at the same time ensuring that the information flows are efficient. Lean Six Sigma is the predominant process management methodology for finance and accounting services as it is rapidly transforming how finance and accounting functions are managed. Research provides a set of guidelines in the form of the smooth deployment of Lean Six Sigma in finance and accounting services and develops various frameworks for emphasizing its operational, tactical, and strategic benefits. Research also provides various illustrations of successful Lean Six Sigma deployment in finance and accounting.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Customer Purchase Intention Towards Dairy Products: An Empirical Study
           Through SEM

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      Authors: IGI Global
      Abstract:
      Authors : Rajeev Kumar (Banaras Hindu University, India), Dilip Kumar (ICFAI University, Jharkhand, India)
      Volume/Issue: 12/6

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021110110
      Date Posted: 11/1/2021 12:00:00 AMThe research paper attempts to understand the various parameters leading to customer purchase intention toward the dairy products. The study paper draws its insights and conclusions by using exploratory factor analysis (EFA) followed by incorporating confirmatory factor analysis (CFA) statistical technique along with using structural equation modeling (SEM). As per the outcome of the study, customer services variable comes out to most positively influence the attitudes of the consumers towards purchase intention followed by price of the product, quality of the dairy products, and last but not least, product packaging. This research paper identifies various factors which are making an impact on the customers' minds while purchasing milk and milk products. This paper carried out a review of literature in the field of customer purchase intention and dairy industry in order to understand the current practices, identify gaps, and suggest future research agendas.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Nov 2021 00:00:00 GMT
       
  • Services and Their New Realities: Challenges, Opportunities, and
           Initiatives

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      Authors: IGI Global
      Abstract:
      Authors : Pratap Chandra Mandal (Indian Institute of Management, Shillong, India)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090101
      Date Posted: 9/1/2021 12:00:00 AMCompanies providing services operate in a dynamic business environments. They require understanding and appreciating the new service realities. They should devise and implement appropriate strategies to sustain the competition. The objective of the study is to analyze the strategies. New service realities include shifting customer relationships, customer empowerment, and customer co-creation. The study aims at a conceptual analysis of the literature. Service companies require satisfying both customers and employees to remain competitive. Companies should aim to prevent service failures from occurring, rectify service failures once they have occurred to the satisfaction of customers, involve employees at each stage, and ensure that employee enthusiasm and motivation are high. Findings of the study suggest that proper understanding of the new service realities will allow companies to develop strategies, implement the strategies, and execute the strategies effectively. All such initiatives provide a direction for service companies to excel, delight their customers, and build long-term customer relationships.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Drivers of Performance Indicators for Success of Green SCM Strategy and
           Sustainability Performance: The Mediator Role Innovation Strategy

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      Authors: IGI Global
      Abstract:
      Authors : Ahmad Rajaa Al-Batayneh (The World Islamic Sciences and Education University, Jordan), Amineh A. Khaddam (Amman Arab University, Jordan), Hani Jaza'a Irtaimeh (The World Islamic Sciences and Education University, Jordan), Suliman Raja Al-Batayneh (The University of Jordan, Jordan)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090102
      Date Posted: 9/1/2021 12:00:00 AMThis study sought to identify drivers of performance improvement indicators for GSCM strategy in Alban Al-Youm Company in Jordan and hence the impact of this strategy on sustainability performance through innovation strategy. Quantitative data were collected from a sample of participants from Alban Al-Youm Company in Jordan by a questionnaire-base survey to analyze research hypotheses via structural equation modeling (SEM). GSCM strategy success depends on pivotal drivers of performance improvement indicators. Eighteen significant drivers were identified in the current study. Moreover, the results found that GSCM strategy success exerted a significant effect on both innovation strategy and sustainability performance. Principally, innovation strategy mediated the effect of GSCM strategy on sustainability performance. This study is the first one to address performance indicators of GSCM practices in the dairy industry sector in Jordan. The study added knowledge value on the assessment of GSCM strategy performance, its impact on sustainability performance through innovation strategy.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Analytical Evaluation of Food Safety Knowledge and Practices of Street
           Food Vending in the Philippines

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      Authors: IGI Global
      Abstract:
      Authors : Ann Myril Chua Tiu (Cebu Technological University, Philippines), Reciel Ann B. Tanaid (Cebu Technological University, Philippines), Jonash Oropeza Durano (Cebu Technological University, Philippines), Esperanza M. Del Fierro (Cebu Technological University, Philippines), Kafferine D. Yamagishi (Cebu Technological University, Philippines), Maria Esther Medalla (Cebu Technological University, Philippines), Dharyll Prince Abellana (Cebu Technological University, Philippines), Brian J. Galli (Hofstra University, USA), Celbert M. Himang (Cebu Technological University, Philippines), Lanndon Ocampo (Cebu Technological University, Philippines)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090103
      Date Posted: 9/1/2021 12:00:00 AMThis study explores the disparity between the food safety knowledge and practices of street food vendors in a developing country. A purposive survey to determine the knowledge and practices of street food vendors was conducted on 36 street food vendors. The food safety knowledge of the street vendors was tested under five factors, as adopted in the literature. Through a chi-square goodness-of-fit test, a disparity between the food safety knowledge and practices of street food vendors was observed. Moreover, a structural modeling technique was adopted to analyze the interrelationships between food safety knowledge factors and practices. As a result, it was found that most of the food safety knowledge impact their counterpart factors on food safety practices. Likewise, such factors on food safety knowledge are crucial in explaining the reported food safety practices. When mapping the food safety knowledge.of the street food vendors to their practices, it was found that street vendors have a high level of food safety knowledge but low in actual practice, as evidenced by poor food handling practices among street food vendors which also significantly differs from the established standards. The results in this study provide crucial insights into the literature in developing a holistic view of the dynamics of street food vending. Moreover, the results may be beneficial to stakeholders as it may aid them in the development of management and policy initiatives that may be crucial in addressing the contemporary issues of street food vending in developing countries.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Standardization Efforts in Small Businesses: The Pre Saga of
           Standardization of Services in Malaysian SMEs

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Ying Yan Tan (Universiti Teknologi Malaysia, Malaysia)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090104
      Date Posted: 9/1/2021 12:00:00 AMServices are products or ways businesses differentiate from others to attract customers. Characteristics of service, which include intangibility, perishability, and dependence on individuals who perform the services, make it valuable asset and competitive advantage to firm when well-managed. It is crucial for quality services to be preserved through standardization though there are different individuals who bring customers through service experiences. Service standardization involves consistency in work processes, attitudes, and ability to create similar experiences to customers who patronage the firm. The author believes that standardization of manpower quality is a way to service standardization. Standardization efforts can be found in many flexible practices in small enterprises, which are thought to be peculiar ways small firms survive competition. The conceptual paper covered questions from the author about service standardization, which will lead to future studies to go behind the scene of service standardization efforts in SMEs and their impacts on Malaysian small firms.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Profiting From Digital Transformation': Combining Data Management and
           Artificial Intelligence

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      Authors: IGI Global
      Abstract:
      Authors : Ulrich Lichtenthaler (ISM International School of Management, Germany)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090105
      Date Posted: 9/1/2021 12:00:00 AMMany companies have recently started digital transformation initiatives, and they now increasingly focus on artificial intelligence (AI). By means of smart algorithms and advanced analytics, firms attempt to leverage some of the results of their ongoing digital transformation initiatives, for example with regard to data about their established business operations. A conceptual framework underscores the need for combining data management and AI initiatives in order to ensure a firm's digital readiness and to realize digital business opportunities subsequently. An overview of recent trends further illustrates how different companies respond to these managerial challenges. This paper contributes to the literature on digitalization, AI, and ‘integrated intelligence' by highlighting the role of AI for leveraging data from digital transformation initiatives. Specifically, the use of AI applications helps companies to turn data into valuable knowledge and intelligence. In addition, this paper provides new knowledge about achieving superior performance in the digital economy.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Ensemble Feature Selection for the Recognition of Human Activities and
           Postural Transitions on Smartphones

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      Authors: IGI Global
      Abstract:
      Authors : Elangovan Ramanujam (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), S. Padmavathi (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), L. Amreesh Baskar (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), P. Niwin (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090106
      Date Posted: 9/1/2021 12:00:00 AMHuman activity recognition (HAR) plays a vital role in the field of ambient assisted living for the welfare of senior citizens which provides satisfactory results in terms of wearable devices, ambient sensors, and smartphones. The usage of smartphones is familiar among users and it is widely adopted in activity recognition due to its low-cost, intrusiveness, and convenience. The embedded inertial sensors such as tri-axial accelerometer and gyroscopes are utilized to analyze the activities through the generated time and frequency domain features. Various state-of-the-art techniques have been proposed for significant feature selection to improve recognition performances. This paper proposes an ensemble of feature selection technique which selects minimal features from the intersection of features evolved in various other feature selection techniques. Extensive experimentation has been carried out using the HAPT dataset to identify the significant difference with state-of-the-art techniques through familiar classification performance metrics.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Talent Management Practices and Competitive Advantage: Evidence From the
           Jordanian Insurance Sector

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      Authors: IGI Global
      Abstract:
      Authors : Yazan Emnawer Al-Haraisa (Tafila Technical University, Department of Business Administration, Jordan), *Noor Al-Ma'aitah (Mutah University, Department of Business Administration, Jordan), Khalaf Al-Tarawneh (Mutah University, Department of Business Administration, Jordan), Ahmad Abuzaid (Mutah University, Department of Business Administration, Jordan)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090107
      Date Posted: 9/1/2021 12:00:00 AMThis study investigated the role of talent management practices (talent discovery, talent development, and talent retention) on achieving a competitive advantage in Jordanian insurance companies. Data were collected via a questionnaire using a convenience sample consisting of 130 managers and their assistants. Using SPSS 21, a multiple regression analysis was conducted and found a positive effect for talent management (talent discovery, talent development, and talent retention) on competitive advantage, and the relative importance of dimensions was talent development, talent discovery, and talent retention, respectively. This study concluded the importance of talent management practices in Jordanian insurance sector, in particular in the selection stage for choosing the right people. Recommendations for future researches are also identified.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Empirical Analysis of the Phenomenon of Job Burnout Among Employees in the
           Banking Sector

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      Authors: IGI Global
      Abstract:
      Authors : Theodoros Kalandatzis (National Bank of Greece), Alina Hyz (University of West Attica, Greece)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090108
      Date Posted: 9/1/2021 12:00:00 AMThe purpose of this paper is to investigate the phenomenon of job burnout among employees in the Greek banking sector in adverse economic circumstances. Information regarding the level of the burnout syndrome was assessed based on the Maslach burnout inventory survey. The responses obtained from 237 participants were analyzed using correlation analysis. The main findings of the research show that burnout syndrome has intensified due to daily pressures in a highly competitive environment caused by the difficult economic situation the country is experiencing in recent years. According to the results, it is more likely that the job burnout syndrome may occur among the employee in the direct customers' services and affect younger people and those with less than 20 years working experience. The professional development and promotion do not affect the level of risk that an employee will face the job burnout syndrome.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • Standards and Regulatory Compliances for IoT Security

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      Authors: IGI Global
      Abstract:
      Authors : Manju Lata (Chaudhary Bansi Lal University, India), Vikas Kumar (Chaudhary Bansi Lal University, India)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021090109
      Date Posted: 9/1/2021 12:00:00 AMThe widespread deployments of IoT technologies and their applications present a number of significant challenges due to integration of a number of different categories of devices and technologies. Most importantly, this creates big challenges for the large global organizations in crafting security and access policies that span any region they operate in. As of now, the technical standards for specific IoT security components in the industry are only just starting to be addressed by established IT security standards bodies, consortium organizations, and vendor alliances. Most of government bodies and regulators are also finding it hard to develop globally accepted standards. This present work is concerned with identifying the most important challenges and opportunities with reference to security issues in IoT and identifies the role of standards and regulatory compliances for meeting these challenges at the global level. The available standards and regulations have been presented from practice and research perspectives. A review of the successful IoT standards have been presented, which has been accepted by the industry. At the same time, the most important country specific regulatory compliances have been presented, which have been made mandatory by the government.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • A QFD Approach Based on Fuzzy TOPSIS to Reduce the Mental Stress of
           Farmers: A Case Study of Odisha

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      Authors: IGI Global
      Abstract:
      Authors : Hullash Chauhan (KIIT University, India), Suchismita Satapathy (KIIT University, India), Ashok K. Sahoo (KIIT University, India)
      Volume/Issue: 12/5

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/ijssmet.2021090110
      Date Posted: 9/1/2021 12:00:00 AMFraming is a hazardous, stressful occupation that can directly affect farmers' health. In accumulation, a farmer makes a large economic commitment exposing them to high levels of economic risk. Stressors among farmers may help health professionals improve health outcomes by developing targeted intervention strategies and services. Throughout the last 70 years, the agricultural sectors have changed, and it is found to be one of the latent areas for stress. On large uses of mechanization technology, more uses of organic production, there is a decrease in price of agricultural product, and new complex legislation has made the life of farmers more stressful. In this study, based on in-depth review of literature and analysis of works based on the mental work pressure and stresses over framers, the risk associated with the Indian agricultural sectors were recognized by the use of fuzzy TOPSIS method. All the identified risk-factors were ranked based on their preferences. Then, the QFD technique was used to suggest the design parameters so as to minimize the work stress on farmers.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Wed, 01 Sep 2021 00:00:00 GMT
       
  • How to Apply System Analysis and System Thinking to Lean Six Sigma
           Initiatives

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      Authors: IGI Global
      Abstract:
      Authors : Brian J. Galli (Hofstra University, USA), Lincoln C. Wood (University of Otago, New Zealand & Curtin University, Australia)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070101
      Date Posted: 7/1/2021 12:00:00 AMThis study focuses on the Toyota production system (TPS) and Lean in relation to innovation. The authors examine the tools and behaviors adopted in the TPS that are absent in the Six Sigma (SS) programs and how these elements may influence innovation and quality. Finally, this research analyzes the hybrid Lean Six Sigma (LSS). System analysis involves assessing a business scenario to improve the situation, establishes the changes needed and required, and innovation and product quality as components of the system analysis. This paper undertook text excavating and focused cluster development on highlighting the level of the Lean Six Sigma representations, as explained in articles on the Lean Six Sigma, such as those that compare Lean and Six Sigma. An iterative cluster examination was adopted to understand the primary focus of research in this area. The analysis shows that there is less research on the intersection of TPS and LSS in the areas of philosophy, partners, and people. These areas represent the opportunity to enhance the application of process improvement methods.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • A Study of the Role of Trust in Sharing Economy in the Tourism Industry

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      Authors: IGI Global
      Abstract:
      Authors : Youngkeun Choi (Sangmyung University, South Korea)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070102
      Date Posted: 7/1/2021 12:00:00 AMThe purpose of this study is to examine the antecedents of trust in sharing economy in the tourism industry which influences consumers' purchase intentions. By presenting the concept of consumers' trust in suppliers, the author develops a model that explores the effects that explain the consumers' trust in suppliers and their intention to purchase in sharing economy. For this, this study surveys 332 Korean consumers using Airbnb and analyzes the data using AMOS 24. In the results, first, consumers' perceive responsiveness of suppliers, the degree to which consumers confide the personal information of suppliers, and consumers' disposition to trust increase their trust in suppliers. Second, consumers' trust in suppliers increases their intention to purchase. Finally, consumers' perceive the responsiveness of suppliers and consumers' disposition to trust among the antecedents of consumer's trust in suppliers increase their intention to purchase through their trust in suppliers.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • The Potential of Social Media in Emerging Supply Chain Management

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      Authors: IGI Global
      Abstract:
      Authors : Nermine M. Khalifa (College of Management and Technology, Arab Academy for Science and Technology, Egypt), Mona M. Abd Elghany (College of Management and Technology, Arab Academy for Science and Technology, Egypt), Marwa M. Abd Elghany (College of Management and Technology, Arab Academy for Science and Technology, Egypt)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070103
      Date Posted: 7/1/2021 12:00:00 AMThis paper discusses the potential role of social media in managing supply chain activities for business in the developing countries and how to face unexpected challenges in these countries. Since there a limited research in the field of use social media in the supply chain, proposing the use of such platforms for third-world business might enable these enterprises to survive globally. Exploratory case studies performed by authors to drill down and figure out the issues faced by their business and how these businesses are trying to survive. Case studies are used to learn more about studied issues and unfold the hidden one. The study proposes a model of how the socialized platforms could give more visibility and knowledge discovery tool along supply chain channel. The model is extended that incorporates supply chain challenges in developing countries and the significant role of social media in proposing solutions. The proposed model will merge to business operating in developing countries context. Since the adoption of ERP systems was not enough to optimize business performance there, the proposed value of using social media as the most affordable platform will enable transparent supply chain activities along the integrated pipeline. The study provides the interrelated perspective of supply chain challenges and proposed solutions to overcome such issues. Many perceived values had been acknowledged of business such as more transparency with customers, prompt shipment notification or inventory drop, minimize supply chain risks and manage unfrozen external factors, working closely with multi-tier partners, optimize data exchange on day-to-day transactions. Social media could alert supply chain partners with potential risks. Prediction markets are proposed to adapt for better management.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • Analysis of Harvesting Sustainability: A Study on the Indian Agrisector

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      Authors: IGI Global
      Abstract:
      Authors : Suchismita Satapathy (KIIT University, India)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070104
      Date Posted: 7/1/2021 12:00:00 AMThe existing harvesters for farming purposes are not affordable to small-scale farmers because of their financial reasons. Moreover, there is a requirement of a small, economic, more accessible & effective machine cost and also these are not available in most of the rural areas due to transportation or finance which would be easily operatable by the small scale farmers. In view of this, the present study was carried out by a depth review of literature s and expert concern is taken for existing harvesting practices and machines. Further, on the basis of ergonomic assessment followed by ISM analysis was done for considering the existing and the modified machines.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • On Improving Model Checking of Time Petri Nets and Its Application to the
           Formal Verification

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      Authors: IGI Global
      Abstract:
      Authors : Naima Jbeli (1 RISC Lab, ENIT, Tunis El Manar University, Tunisia), Zohra Sbai (ENIT, Tunis El Manar University, Tunisia & Department of Computer Science, Prince Sattam Bin Abdulaziz University, Saudi Arabia)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070105
      Date Posted: 7/1/2021 12:00:00 AMTime Petri nets (TPN) are successfully used in the specification and analysis of distributed systems that involve explicit timing constraints. Especially, model checking TPN is a hopeful method for the formal verification of such complex systems. For this, it is promising to lean to the construction of an optimized version of the state space. The well-known methods of state space abstraction are SCG (state class graph) and ZBG (graph based on zones). For ZBG, a symbolic state represents the real evaluations of the clocks of the TPN; it is thus possible to directly check quantitative time properties. However, this method suffers from the state space explosion. To attenuate this problem, the authors propose in this paper to combine the ZBG approach with the partial order reduction technique based on stubborn set, leading thus to the proposal of a new state space abstraction called reduced zone-based graph (RZBG). The authors show via case studies the efficiency of the RZBG which is implemented and integrated within the 〖TPN-TCTL〗_h^∆ model checking in the model checker Romeo.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • Intervention Planning in ITIL Context: Constraint-Based Modeling and
           Symmetry-Based Filtering Techniques

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      Authors: IGI Global
      Abstract:
      Authors : Mounir Ketata (MIRACL, University of Sfax, Tunisia), Zied Loukil (MIRACL, University of Sfax, Tunisia), Faiez Gargouri (MIRACL, University of Sfax, Tunisia)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070106
      Date Posted: 7/1/2021 12:00:00 AMIn incident management and especially in after-sales services, customer interventions must be planned according to a priority order set by service level agreements as well as the availability of both technicians and clients. Despite the availability of incident management software solutions, intervention planning is still performed manually in most solutions because numerous constraints must be considered such as the synchronization of technician skills and customer requests, their availability, and the customer priorities. The intervention planning problem is considered as a difficult combinatorial optimization issue. Various approaches have been proposed in the literature including the transformation of this problem into a vehicle routing problem (VRP) or into a CSP in the context of ITIL framework. Yet, the resolution of this problem with a classical CSP solver is time consuming and must be optimized by proposing filtering rules or specific heuristics. This paper proposes the improved CSP and COP models for intervention planning problem with implementing filtering rules and techniques.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • Dealing With Context Awareness for Service-Oriented Systems: An
           Ontology-Based Approach

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      Authors: IGI Global
      Abstract:
      Authors : Hatim Guermah (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Bassma Guermah (TICLab Research Laboratory, International University of Rabat, Morocco), Tarik Fissaa (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Hatim Hafiddi (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Mahmoud Nassar (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070107
      Date Posted: 7/1/2021 12:00:00 AMIn recent years, rapid advances in the enabling technologies for mobile and ubiquitous computing, software paradigms, embedded sensor technologies, and wide range of wired and wireless protocols have been witnessed. Specifically, context-aware services-oriented applications are emerging as the next computing paradigm in which infrastructure and services are seamlessly available. Context-awareness, being an important ingredient, plays a vital role in enabling such interactive smart environments. More recently, the increasing popularity of ontologies has led to new ontology-based models of context because of their potential to support sophisticated ontology-based reasoning methods. This paper presents an architecture for the development of context-aware services based on ontologies. The authors highlight the context metamodel and discuss about reasoning process. This research also presents the semantic approach for service adaptation in context aware environment.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • Determinants of Firm Performance in Automotive Industry: Empirical
           Insights From Malaysia

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      Authors: IGI Global
      Abstract:
      Authors : Jalal Rajeh Hanaysha (School of Business, Skyline University College, Sharjah, UAE), Isam Saleh (Al-Zaytoonah University of Jordan, Jordan), Suhaidah Hussain (Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia), Khai Loon Lee (Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia), Zahari Abu Bakar (Faculty of Business and Management, DRB-HICOM University of Automotive Malaysia, Malaysia)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070108
      Date Posted: 7/1/2021 12:00:00 AMThis paper is centered towards examining whether innovation, social media marketing, and corporate social responsibility have any associations with firm performance in automotive sector. By reviewing the prior literature, it can be concluded that there are limited studies which focused on investigating the direct impacts of the above factors collectively on firm performance, particularly in automotive industry. Moreover, the performance of automotive industry in Malaysia has recently experienced slow growth. Therefore, a quantitative research method was employed for data collection and fulfilling the research objectives. In particular, the data were collected via survey instrument from many employees of automotive companies at the state of Pahang in Malaysia. The data was then anlayzed by SPSS Version 19 to verify and test the hypotheses. Overall, the outcomes revealed that innovation has a significant positive impact on firm performance. But the influence of social media marketing on firm performance was found insignificant. Finally, the outcomes showed that the practice of corporate social responsibility has a positive impact on firm performance.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • A New Nanorobots Movement Control Strategy for Treating Cancer

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      Authors: IGI Global
      Abstract:
      Authors : Doaa Ezzat (Ain Shams University, Egypt), Safaa El-Sayed Amin (Ain Shams University, Egypt), Howida A. Shedeed (Ain Shams University, Egypt), Mohamed F. Tolba (Ain Shams University, Egypt)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070109
      Date Posted: 7/1/2021 12:00:00 AMNanorobots were proposed to deliver drugs directly into cancer cells to destroy only these cells without harming the surrounding cells. During their journey, the nanorobots may encounter some obstacles such as blood cells which may be resistant to their movement. So, it is necessary to avoid collisions with these obstacles to achieve their goal. This study proposes a new strategy for controlling the nanorobots movement in human body to reach cancer cells. This proposed strategy uses an efficient algorithm based on fuzzy logic for dynamic obstacle avoidance. Also, this proposed strategy uses the directed particle swarm optimization (DPSO) algorithm for delivering nanorobots to cancer cells. Simulation experiments have proved that the proposed control strategy can efficiently deliver nanorobots to their target and also avoid collisions with dynamic obstacles which move in the same direction of the nanorobots or across their direction.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • Statistical Assessment of Ambient Assistive Techniques by Elders to
           Enhance Their Well Being From Fall Events

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Elangovan Ramanujam (Department of Information Technology, Thiagarajar College of Engineering, India), S. Padmavathi (Department of Information Technology, Thiagarajar College of Engineering, India)
      Volume/Issue: 12/4

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021070110
      Date Posted: 7/1/2021 12:00:00 AMThe importance of fall detection techniques in the developing and developed nations due to the increase in elder population has been discussed in many studies. Their results encouraged many researchers and industries to design new assistive living products to enhance the wellbeing of elders. Meanwhile, no previous researches discussed the importance to involve the elders in their design. Due to this, the elders have less awareness and adaption towards those techniques. In this paper, elders were given a questionnaire to find out their attitude and awareness towards various ambient assistive techniques concerning fall detection. Results revealed that most of the elders see that presence of fall detection is very important. Moreover, there were significant differences between ambient assistive techniques. The study findings assess their nature and adaptability level by the elder and are important to researchers and industries for the design and implementation of ambient assistive techniques in the future.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Thu, 01 Jul 2021 00:00:00 GMT
       
  • End-User-Driven Approach for Regulatory Compliance in the Public Cloud

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Jitendra Singh (Dyal Singh Evening College, University of Delhi, India), Vikas Kumar (Chaudhary Bansi Lal University, India)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050101
      Date Posted: 5/1/2021 12:00:00 AMRegulatory compliance is equally binding on small and medium business groups. Owing to the small scale and limited budget, such SMBs are unable to seek expert advice. To adequately guard the SMBs in regulatory compliance, the present work proposed a third-party managed-end user-driven approach that renders the list of regulatory acts applicable in one's case according to the country of one's residence, services subscribed, and type of the operations to be carried out in subscribed cloud paradigm. The list of applicable regulatory acts are rendered at the subscriber's end only. In addition, the proposed method notifies the present state of compliance of under-considered cloud providers. Based on the recommendation received, the subscriber can proceed with his decision to subscribe or not to subscribe in the event if desired compliances do not exist. This technological assistance will eliminate the need to possess the required knowledge in regulatory acts or seeking advice from the regulatory expert.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • Modeling Service Quality and Satisfaction of Evacuation Center Using
           Partial Least Squares Structural Equation Modeling (PLS-SEM)

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Siti Falindah Padlee (Universiti Malaysia Terengganu, Malaysia), Siti Zulaieqa Mohd Hat (Universiti Malaysia Terengganu, Malaysia), Hayatul Safrah Salleh (Universiti Malaysia Terengganu, Malaysia), Siti Nur 'Atikah Zulkiffli (Universiti Malaysia Terengganu, Malaysia)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050102
      Date Posted: 5/1/2021 12:00:00 AMThe objective of the study was to examine the relationship between evacuees' perception of service quality and their level of satisfaction on the services provided at the evacuation center. The measurement of the relationship between the constructs was analyzed by using the PLS-SEM. About 600 questionnaires were administered in three locations—Kemaman (Terengganu), Kuala Krai (Kelantan), and Temerloh (Pahang)—that are severely affected by floods during the monsoon season from November to March. The results revealed that evacuees' perceived service quality on the seven dimensions of services such as food catering, health and safety, transportation, volunteers, site services, telecommunication, and special facilities for special needs significantly influence their overall satisfaction. The outcome was the identification of seven key service variables of an evacuation center that have impacted to evacuees' overall satisfaction. This study hopes to assist the government in providing continuous quality of services to evacuees in the evacuation center in Malaysia.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • The Role of Industrial Ecology in Maximizing the Value of the
           Organization: A Case Study of Mineral Water Industry Organizations of
           Duhok City, Iraq

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Nazar Rasheed Nori (Duhok Polytechnic University, Iraq), Sandeep Kumar Gupta (IIMT College of Engineering, India)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050103
      Date Posted: 5/1/2021 12:00:00 AMThe research aims to show the role of industrial ecology in optimizing the value of mineral water industry organizations in the city of Dohuk through the adoption of a significant problem: What is the role of industrial ecology in optimizing the value of organizations' The researcher has adopted a primary hypothesis in studying the problem. The researcher also measured the reality of the problem and the validity of the hypothesis on the method of opinion questionnaire: a sample of organizations of mineral water industry consisting of 27 individuals using a questionnaire consisting of a set of questions related to the independent research variables (industrial ecology) and the approved variable (the value of the organization). The number of questions related to the independent variable was 10 questions, and 16 questions were related to the dependent variable. Then the researchers used some statistical methods in analyzing the questionnaire. The relationship and impact between industrial ecology and the value of the organization has been settled. The researchers have reached a significant conclusion that there is a positive correlation between the two research variables and that the industrial ecology affects the maximization of the value of mineral water industry organizations in the market of the city of Dohuk (0.114 once).This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • Drivers of Social Media Content Marketing in the Banking Sector: A
           Literature Review

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      Authors: IGI Global
      Abstract:
      Authors : Aastha Sawhney (Amity Business School, Amity University, Noida, India), Vandana Ahuja (Amity Business School, Amity University, Noida, India)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050104
      Date Posted: 5/1/2021 12:00:00 AMDue to technological advancement, the economy is shifting from market-driven stature to a network-oriented economy, and social media has captured prime IT trends of the technology world. The banking sector has also been trapped in the digital wave, and the banks are compelled to focus and redefine their digitalisation processes as they witness a rapid change in consumer behaviour and buying habits. Digital marketing and other social media platforms have enabled banks to become an influential tool in not only acquiring the target prospects but also for facilitating their businesses. Content marketing is a crucial ingredient to the overall digital marketing strategy to measure the effectiveness and success of an organization's online communication. Apart from the quality of the content, marketers should be conscious and must introspect their respective target audiences while delivering and promoting the content. This research paper is based on an extensive literature review that outlines the concept of social media content marketing while highlighting the various benefits it offers to the banking sector, thereby defining multiple digital media content marketing strategies that enable banks to accomplish their objectives.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • A Thirty-Year Bibliometric Analysis on Servitization

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      Authors: IGI Global
      Abstract:
      Authors : Luna Leoni (University of Rome Tor Vergata, Italy), Massimo Aria (University of Naples Federico II, Italy)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050105
      Date Posted: 5/1/2021 12:00:00 AMThis paper performs a bibliometric analysis of all the servitization literature written during the last three decades, providing its social, intellectual, and conceptual structures. The methodology is based on the R-package bibliometrix for the analysis of co-citation, collaboration, and co-occurrence, applied to all the servitization literature published from 1988 to 2017 indexed in Scopus and WoS databases. Results from the 615 reviewed articles synthesize, consolidate, and improve the existing knowledge on the phenomenon. The study allows the identification of the leading authors, institutions, works, and keywords that compose the servitization publications related to the last three decades, suggesting useful metrics for researchers, new potential entrants, and practitioners. Moreover, offering a definition of servitization, the study provides lexicon consistency to both servitization researchers and practitioners, fostering the constructive accumulation of knowledge on the topic. Lastly, the study provides suggestions for future studies and collaborations opportunities.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • Classifying Electroencephalogram (EEG) Signals Using BAT-SVM Classifier
           for Detecting Epilepsy

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      Authors: IGI Global
      Abstract:
      Authors : Manal Tantawi (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Aya Naser (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Howida Abd-Alfatah Shedeed (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Mohammed Fahmy Tolba (Faculty of Computer and Information Sciences, Ain Shams University, Egypt)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050106
      Date Posted: 5/1/2021 12:00:00 AMElectroencephalogram (EEG) signals are a valuable source of information for detecting epileptic seizures. However, monitoring EEG for long periods of time is very exhausting and time consuming. Thus, detecting epilepsy in EEG signals automatically is highly appreciated. In this study, three classes, namely normal, interictal (out of seizure time), and ictal (during seizure), are considered. Moreover, a comparative study is provided for the efficient features in literature resulting in a suggested combination of only three discriminative features, namely R'enyi entropy, line length, and energy. These features are calculated from each of the EEG sub-bands. Finally, support vector machines (SVM) classifier optimized using BAT algorithm (BAT-SVM) is introduced by this study for discriminating between the three classes. Experiments were conducted using Andrzejak database. The accomplished experiments and comparisons in this study emphasize the superiority of the proposed BAT-SVM along with the suggested feature set in achieving the best results.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • An Analysis for Selecting Best Smartphone Model by AHP-TOPSIS
           Decision-Making Methodology

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      Authors: IGI Global
      Abstract:
      Authors : Shankha Shubhra Goswami (Indira Gandhi Institute of Technology, India), Dhiren Kumar Behera (Indira Gandhi Institute of Technology, India)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050107
      Date Posted: 5/1/2021 12:00:00 AMThis article presents the detailed study of integrated AHP-TOPSIS multiple-criteria decision-making (MCDM) methodology. For these purposes, a real-life example is taken where the best smartphone mobile model is proposed among 10 different available models by implementing integrated AHP-TOPSIS methodology. The 10 mobile models selected for this analysis are presently available in the market and are from different brands having different specifications and price range. The selection process is done based on four major criteria (i.e., price, internal storage, RAM, and brand). AHP is applied for the criteria weightage's calculation, whereas TOPSIS is adopted for selecting the best alternative and make a preference ranking order indicating the best model to the worst. The final result shows that Samsung J7 is the best smartphone model followed by Redmi 7A, and Redmi K20 pro occupies the last position; thus, it is the worst model among the group.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • Millimeter Wave Communication Networks: Evolution, Challenges, and
           Potential Applications

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      Authors: IGI Global
      Abstract:
      Authors : Umar Farooq (National Institute of Technology, Srinagar, India), Ghulam Mohammad Rather (National Institute of Technology, Srinagar, India)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050108
      Date Posted: 5/1/2021 12:00:00 AMMillimeter wave (MMW) communication is a key technology to support the high data rate requirements of next generation networks and cope up the spectrum scarcity and capacity limitations of current wireless systems and hence enable a plethora of applications. However, this technology is in its initial development stage, and there are various technical challenges in its practical implementation that need to be addressed before its successful deployment. This paper reviews the state of the art in MMW communications and provides in-depth detail of the basic propagation characteristics of MMWs in different operation scenarios. The paper also analyses the various technical challenges of MMW communication networks envisaged in its implementation and highlights the design choices proposed so far to address these challenges. Finally, some of the potential applications of MMW communications that may emerge in the near future are also discussed.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • Web Service Composition Security: A Three-Dimensions Overview

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Mohsen Rouached (Bahrain University, Bahrain)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050109
      Date Posted: 5/1/2021 12:00:00 AMThe continuous adoption of service-oriented architecture (SOA) and web services across vertical industries, geographies, and organization sizes generates new major security concerns both for individuals and organizations. Many of the features that make web services attractive, including greater accessibility of data, dynamic application-to-application connections, and relative autonomy are at odds with traditional security models and controls. Current web service composition technologies still present serious risks to individual and enterprise security and privacy. In the presence of multiple providers that coordinate to provide a composite web service, these issues are amplified. Web services security, privacy, and forensics investigations are therefore becoming a serious concern, especially with the tremendous increase in cybernetic crimes. The aim of this work is to draw a comprehensive overview about security aspects related to web services composition by considering different branches related to security, privacy, and forensics investigations. For each security aspect, the problem statement and related works are discussed. Then, a proposed approach to deal with the aspect under consideration is presented.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • The Capability Maturity Model Integrated as a Market Engineering Maturity
           Model

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      Authors: IGI Global
      Abstract:
      Authors : Daniel Adrian Doss (Jackson State University, USA), Russ Henley (University of West Alabama, USA), David Hughes McElreath (University of Mississippi, USA), Steve L. Mallory (University of Mississippi, USA), Balakrishna Gokaraju (North Carolina A&T State University, USA), Raymond Tesiero (North Carolina A&T State University, USA), Qiuqi Hong (Guangdong University of Finance, China), Linda N. Taylor (Jackson State University, USA)
      Volume/Issue: 12/3

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021050110
      Date Posted: 5/1/2021 12:00:00 AMThis article examined a variant of the capability maturity model integrated (CMMi) through the lens of market engineering process improvement. The population and sample represented a national array of U.S. marketing organizations. Using ANOVA, a 0.05 significance level, and a stratification of urban marketing organizations versus rural marketing organizations, the study showed three statistically significant differences representing the second (p = 0.00; M = 2.90), fourth (p = 0.01; M = 3.22), and sixth hypotheses (p = 0.04; M = 3.15). The second hypothesis corresponded to the first maturity level (ad hoc, random processes), the fourth hypothesis corresponded to the third maturity level (characterized and expressed processes), and the sixth hypothesis corresponded to the fifth maturity level (optimized processes).This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Sat, 01 May 2021 00:00:00 GMT
       
  • A Critical Literature Analysis of the Relationships of Marketing and
           Strategic Planning Under Project Environments

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      Authors: IGI Global
      Abstract:
      Authors : Brian J. Galli (Hofstra University, USA), Miriam F. Bongo (Cebu Technological University, Philippines), Kafferine D. Yamagishi (Cebu Technological University, Philippines), Lanndon A. Ocampo (Cebu Technological University, Philippines)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030101
      Date Posted: 3/1/2021 12:00:00 AMThis paper investigates marketing and strategic planning issues, its relationship to project management, and the factors affecting these relationships. The authors perform an unstructured and structured literature review, which identified 83 articles that explore the critical variables in this paper. Factors are often seen as operational factors that are directed towards personnel tasked with daily operations. Notably, project management, when tasked with marketing and strategic planning, is challenged to cope with evolving situational alterations that require a different set of skills. Particularly, they contribute to several bodies of knowledge, including project management, decision-making, strategic planning, marketing, and leadership. The study builds on these bodies of knowledge and also addresses gaps identified in these research fields. They contribute to research on factors through various avenues for future research.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • A Prospect on an Intelligent Recommender System

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Pooja (AIACTR, GGSIPU, Delhi, India & ABES Engineering College, Ghaziabad, India), Vishal Bhatnagar (AIACTR, GGSIPU, Delhi, India)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030102
      Date Posted: 3/1/2021 12:00:00 AMUser satisfaction is the principle component in the prosperity of a recommender system to provide an exact recommendation within a rational amount of time. The recommendation system is an intelligent system that analyzes the large quantity of online data to predict the patterns. In this paper, various recommendation techniques are described as a literature survey and their classifications are explained based upon the attributes and characteristics required for the recommendation process. The categorization of the recommendation system hinge on the analysis of the research papers and identifies the areas of the future for the development of an intelligent system.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Electronic Healthcare Records: Indian vs. International Perspective on
           Standards and Privacy

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      Authors: IGI Global
      Abstract:
      Authors : Aashish Bhardwaj (Guru Tegh Bahadur Institute of Technology, India), Vikas Kumar (Chaudhary Bansi Lal University, Bhiwani-127021, Haryana, India)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030103
      Date Posted: 3/1/2021 12:00:00 AMPatient data is very valuable and must be protected from misuse by the third parties. Also, the rights of patient like privacy, confidentiality of medical information, information about possible risks of medical treatment, to consent or refuse a treatment are very much important. Individuals should have the right to access their health records and get these deleted from hospital records after completing the treatment. Traditional ways of keeping paper-based health records are being replaced by electronic health records as they increase portability and accessibility to medical records. Governments and hospitals across the world and putting huge efforts to implement the electronic health records. The present work explores the different aspects of health privacy and health records. Most important stakeholders, technological and legal aspects have been presented from both the Indian and international perspectives. A comparative analysis has been presented for the available EHR standards with a focus on their roles and implementation challenges.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Implementing Sustainable Procurement Strategy in the Oil and Gas Sector:
           Analytic Hierarchy Process Approach

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Mohammed Hasan AlHashmi (Abu Dhabi University, UAE), Mehmood M. Khan (Abu Dhabi University, UAE), Mian M. Ajmal (Abu Dhabi University, UAE)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030104
      Date Posted: 3/1/2021 12:00:00 AMThe considerable environmental concerns and limited resources have prompted oil and gas companies to incorporate effective sustainable practices into their procurement strategy. This study aims to assess and prioritise critical internal and external organisational factors, and innovative capabilities, and their respective sub-criteria for the implementation of sustainable procurement (SP). Analytical hierarchy process (AHP) is employed to prioritise the main factors and subfactors that can critically affect the implementation of SP strategies in the context of the UAE's oil and gas companies. Data were collected through a survey wherein 10 senior executives in procurement departments of two oil and gas companies reveal the internal factors are the highest and innovation capability is the lowest ranked criterion. Leadership is the highest ranked sub-criteria of internal factors, while ethical and ecological environment as the most prioritised one in external factors. Technology adoption is to be the most important sub-criteria amongst innovation capabilities.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Explicating Open Innovation Using Service-Dominant Logic: Strategic
           Implications

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      Authors: IGI Global
      Abstract:
      Authors : Nila Armelia Windasari (School of Business and Management, Institut Teknologi Bandung, Indonesia), Fu-ren Lin (Institute of Service Science, National Tsing Hua University, Taiwan)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030105
      Date Posted: 3/1/2021 12:00:00 AMThis article conceptualizes open innovation using service system view and service-dominant logic (S-DL) to specify the generic characteristics of open innovation of service, which eliminates the discrepancy of open innovation between product and service. The main objective is to explicate the tripartite framework proposed by Lusch and Nambisan into six generic characteristics to serve as vocabulary in formulating open innovation of service strategies. The business cases are categorized by 2x2 grid according to the institutionalization of actors into the service ecosystems. There are six essential characteristics of open innovation of service grounded in S-D logic: (1) interaction within and among service systems, (2) integration of operand and operant resources, (3) open platform, (4) exchange mechanism, (5) value proposition, and (6) network of actors. To summarize, the strategies are formulated using the six characteristics for each category of business in three layers, micro, meso, macro, to sustain the practice of open innovation in various industries.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Role Conflict as Mediator Between Transformational Leadership and
           Change-Related Outcomes

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      Authors: IGI Global
      Abstract:
      Authors : Tim Brouns (Universidad Católica San Antonio de Murcia, Spain), Roxane Rexin (FOM University of Applied Sciences, Germany), Kai Externbrink (FOM University of Applied Sciences, Germany)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030106
      Date Posted: 3/1/2021 12:00:00 AMThe purpose of the paper is to contribute to the inner workings of transformational leadership in the context of organizational change. According to the organizational role theory, role conflict is proposed as a mediator between transformational leadership and affective commitment to change and irritation. Cross-sectional data were collected in a German company in the textiles sector, undergoing a pervasive IT-related change. Confirmatory factor analysis and structural equation modeling was performed for validity and hypothesis testing. The findings suggest that role conflict acts as a full mediator in the relationship between transformational leadership and affective commitment to change, as well as irritation. Transformational leadership is often discussed in terms of change-oriented leadership. Surprisingly, only a few studies have examined the specific impact of transformational leadership on attitudinal outcomes during change processes, yet. Consequently, research on the underlying psychological mechanisms of the relationship is scarce, too.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • An Integrated Swara and QFD Approach to Minimize Mental Stress of Indian
           Farmers

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      Authors: IGI Global
      Abstract:
      Authors : Hullash Chauhan (KIIT University, India), Suchismita Satapathy (KIIT University, India), Ashok K. Sahoo (KIIT University, India)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030107
      Date Posted: 3/1/2021 12:00:00 AMFarmers are dependent upon various exceptional work-related stressors, a significant number of which have been exasperated as of late by changes in cultivating practice and by other factors. The present was based on in-depth review of literature and analysis of works based on the mental workloads and stresses of framers. The risks associated with the Indian agricultural sectors were identified. And then SWARA method was used for calculating the weights and corresponding ranking of the criterion/parameter along with sub-criteria/sub-parameters were done accordingly. Then, the QFD technique was used to suggest the design parameters so as to minimize the work stress on farmers.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • A New Robust Adaptive Sliding Mode Control for Discrete-Time Systems With
           Time-Varying State Delay: Application to Diesel Engine Control

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Chakib Ben Njima (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia), Anouar Benamor (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia), Hassani Messaoud (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030108
      Date Posted: 3/1/2021 12:00:00 AMThis article proposes a novel robust adaptive sliding control mode law for time unknown varying delay in state uncertain systems. In this work, the upper limit of disruption and uncertainty is assumed to be unknown. The model is adjusted so that the system looks like a certain one with unknown added disturbances on the bounds of which are unknown too. Accordingly, new control law for this kind of systems has been defined based on a Lypunov function choice. The main results of this paper are that the conditions for the existence of linear sliding surfaces are derived within the linear matrix inequalities (LMIs) framework by employing the free weighting matrices and the determination of the control law based on a sliding surface will converge to zero. This proposed approach has been validated in simulation on an uncertain system with comparative study proved the efficiency of the proposed resulting methodology after has been validated in real system.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Improving the Lifetime of Phase Change Memory by Shadow Dynamic Random
           Access Memory

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Bhukya Krishna Priya (National Institute of Technology, Tiruchirappalli, India), N. Ramasubramanian (National Institute of Technology, Tiruchirappalli, India)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030109
      Date Posted: 3/1/2021 12:00:00 AMEmerging NVM are replacing the conventional memory technologies due to their huge cell density and low energy consumption. Restricted writes is one of the major drawbacks to adopt PCM memories in real-time environments. The non-uniform writes and process variations can damage the memory cell with intensive writes, as PCM memory cells are having restricted write endurance. To prolong the lifetime of a PCM, an extra DRAM shadow memory has been added to store the writes that comes to the PCM and to level out the wearing that occurs on the PCM. An extra address directory will store the address of data written to the DRAM and a counter is used to count the number of times the blocks are written into. Based upon the counter values, the data will be written from DRAM to the PCM. The data is written to the DRAM from the PCM, based on the data requirement. Experimental results show the reduction in overall writes in a PCM, which in turn improves the lifetime of a PCM by 5% with less hardware and power overhead.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Two-Level Grid-Side Converter-Based STATCOM and Shunt Active Power Filter
           of Variable-Speed DFIG Wind Turbine-Based WECS Using SVM for Terminal
           Voltage

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Hazem Hassan Ali (Marg High Institute for Engineering and Modern Technology, Egypt), Nashwa Ahmad Kamal (Electrical Engineering Department, Cairo University, Cairo, Egypt), Ghada Saeed Elbasuony (Electrical Engineering Department, Cairo University, Cairo, Egypt)
      Volume/Issue: 12/2

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021030110
      Date Posted: 3/1/2021 12:00:00 AMRegulation of the terminal voltage of doubly fed induction generator (DFIG)-based wind energy conversion system (WECS) by modifying the control scheme of the grid side converter (GSC) is necessary compared to connecting alone flexible AC transmission systems (FACTS) and active power filter devices from economic point of view. An assessment study of GSC control strategy based both of static synchronous compensator (STATCOM) and shunt active power filter (SAPF) is introduced in this paper. STATCOM based AC voltage magnitude regulator and SAPF-based load calculations are controlled using space vector modulation (SVM) technique to maintain the terminal voltage of DFIG wind turbine constant when a grid disturbance happened. The system under study is modeled in MATLAB/Simulink environment. The simulation results under wind speed variation demonstrated that GSC-based STATCOM gives better results in regulation of the terminal voltage of DFIG compared to GSC-based SAPF and enhancement of the stability of this system.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Mon, 01 Mar 2021 00:00:00 GMT
       
  • Employee Satisfaction and Gender: A Study of Indian Banks

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      Authors: IGI Global
      Abstract:
      Authors : Santosh Dev (Jaypee Institute of Information Technology, Noida, India), Swati Sharma (Jaypee Institute of Information Technology, Noida, India)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010101
      Date Posted: 1/1/2021 12:00:00 AMThe study presents a grim picture of presence of women as employees in banks in India in spite of the fact that they exhibit more satisfaction than the male employees in certain dimensions of employee satisfaction. The study has employed survey methodology comprising 450 bank employees. The data of the respondents have been analyzed using principal component analysis, varimax rotation method, frequency distribution method, t-test and correlation coefficient. The results of the study exhibit that the count of women employees is less than the count of male employees in banks. Women employees are more satisfied than male employees. Banks need to increase the spread of their branches, analyze the environment so that the women employees feel motivated to join the banking industry and contribute in the economic growth of India.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • The Effectiveness of Credit-to-GDP Gap as a Leading Indicator of Banking
           Crises in India

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      Authors: IGI Global
      Abstract:
      Authors : Javaid Akhter (Aligarh Muslim University, India), Deepak Tandon (International Management Institute, New Delhi, India), Gaurav Kulshreshtha (Aligarh Muslim University, India)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010102
      Date Posted: 1/1/2021 12:00:00 AMAs per the 15th progress report on adoption of the BASEL regulatory framework, published in October 2018 by Basel Committee on Banking Supervision, 26 member jurisdictions now have final rules in force for CCCB. In India, the final rules on CCCB came into force from 5th Feb, 2014; however, the buffer has not been activated by RBI till now as in its assessment, the Credit to GDP gap and other indicators currently do not warrant activation of the countercyclical capital buffer (CCCB). The Basel III regulatory framework for more resilient banks and banking systems, released in December 2010, had introduced the CCCB aimed at strengthening banks defense against the build-up of systemic vulnerabilities. The CCCB is a pre-emptive measure that requires banks to build-up capital gradually as imbalances in the credit market develop. The primary objective of CCCB is to avoid any banking industry stress resulting from wide fluctuations in the credit cycle using the credit-to-GDP gap. In doing so, it raises the cost of capital for banks resulting in moderation of credit demand as well as dissuasion of banks from participating in binge credit growth during the buildup phase itself. The authors have calculated the credit-to-GDP gap (which has been accepted as the main Indicator) for India using the available data and conclude that the buffer guide has historically worked as a reliable EWI in the Indian context. The authors have also concluded that while CCCB is an instrument to protect banks from the bust phase of the financial cycle, it is not an instrument to manage the financial cycle, even if it may potentially have a smoothing impact. An important implication of implementing CCCB using the credit-to-GDP gap as the main indicator for banks and EMEs is that it may hinder beneficial financial deepening, if it is used to actively manage the financial cycle. The authors recommend including the attribution of the Credit-to-GDP GAP w.r.t., the changes attributable to GDP growth, as well as attributable to changes in credit growth in the decision making process to activate CCCB.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • Cost Estimation Methods in Quality Management and Continuous Improvement:
           A Reflection of the Relationship

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      Authors: IGI Global
      Abstract:
      Authors : Brian J. Galli (Hofstra University, USA)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010103
      Date Posted: 1/1/2021 12:00:00 AMThis paper investigated cost estimation methods and continuous improvement in terms of project management planning, as well as the factors that influenced these actions. Estimating the cost was one of the most imperative tasks to be done by the managers for a project. Key factors, such as cost, size, schedule, quality, people resources, maintenance costs, and complexity, were usually estimated in the beginning of project development. The techniques used for cost estimation included data composed from past projects that were combined with mathematical formulae to get the closest estimation. In regards to continuous improvement, the four-step quality model (PDCA cycle) was used as an ongoing effort to improve products or services. PDCA stands for plan, do, check, and act, which were the steps to successfully implement change. Notably, project management, when tasked with cost estimation and continuous improvement, was challenged to cope with evolving and situational alterations, which required a different set of skills.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • A Study of the Antecedents of e-WOM in Social Commerce Platform

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      Authors: IGI Global
      Abstract:
      Authors : Youngkeun Choi (Sangmyung University, South Korea)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010104
      Date Posted: 1/1/2021 12:00:00 AMThe purpose of this study is to show how electronic word of mouth attracts users and drives purchases. By presenting the concept of electronic word of mouth in a variety of ways that provide different experiences, the author develops a model that explores the effects that explain the antecedents of electronic word of mouth and consumers' intention to purchase in social commerce. For this, this study surveys 352 consumers using social commerce in Korea and analyzes the data using AMOS 24. In the results, first, argument quality, source credibility, source attractiveness, and source perception increase the electronic word of the consumer. Second, consumer electronic word of mouth increases his or her purchase intention. Finally, argument quality and source perception origin among the pioneers of the electronic word-of-mouth of the consumer increases his or her purchase intention through the electronic word of mouth. This study is the first one to investigate the reciprocal engagement characterized by electronic word of mouth.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • A New Approach for Solving the Flow Shop Scheduling Problem Through Neural
           Network Technique With Known Breakdown Time and Weights of Jobs

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      Authors: IGI Global
      Abstract:
      Authors : Harendra Kumar (Gurukula Kangri Vishwavidyalaya, India), Shailendra Giri (Gurukula Kangri Vishwavidyalaya, India)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010105
      Date Posted: 1/1/2021 12:00:00 AMThis paper considers a flow shop scheduling problems of n jobs on m machines involving processing times and weights of jobs with the major constraint as breakdown times of the machines. In this paper a new procedure is provided to obtain an optimal job sequence with the objective of minimize the makespan and mean weighted flow time by using neural network technique. To illustrate the proposed method procedure, a numerical example is given. The effectiveness of the proposed method is compared with many problems which are taken from different papers. This paper also provides a comparison of our proposed method with the existing methods in literature.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • Human Resources Accounting Disclosure Practices (HRADP): A Review

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      Authors: IGI Global
      Abstract:
      Authors : Amit Kumar Arora (KIET Group of Institutions, Delhi-NCR, Ghaziabad, India), Ankit Panchal (KIET Group of Institutions, Delhi-NCR, Ghaziabad, India)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010106
      Date Posted: 1/1/2021 12:00:00 AMThe objective of this paper is to determine the benefits and challenges of valuation and disclosure of human resources based on prior art. The study found low adoption rate of HR accounting, no standard method for valuation of human resource, no legal provision for the adoption of it, and disclosure of the same in the annual reports of the organization. The study recommended adopting the HRAP as there is evidence of an increase in the profitability and increase in the efficiency of the employees.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • Exploring Enablers of Value Co-Creation in the Healthcare Service
           Delivery: An Internal Customer Perspective

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      Authors: IGI Global
      Abstract:
      Authors : Shefali Srivastava (Asia-Pacific Institute of Management, India)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010107
      Date Posted: 1/1/2021 12:00:00 AMThe paper identifies the enablers of value co-creation (VCC) in the healthcare context which in result enhances service delivery capability. A 45-item questionnaire was circulated among service providers in the healthcare system, including doctors, nurses, and system staff all over India. A cross-sectional research design was used to assess the research's framework. A total of 294 valid responses were received. Validity and reliability analyses were performed using SPSSv23 and AMOSv22, and the hypotheses were tested using structural equation modeling. Results reveal that organizational orientation, technology integration and internal service quality (ISQ) are the enablers of value co-creation in healthcare services context from the internal customer perspective. Future researchers may explore the inter-relationships among the enablers of VCC process. The study provides practitioners with suggestions to facilitate service delivery capability by leveraging organizational orientation, technology integration, and ISQ in the VCC process.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • A Unified Mathematical Model for Stochastic Data Envelopment Analysis

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      Authors: IGI Global
      Abstract:
      Authors : Basma E. El-Demerdash (Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt), Assem A. Tharwat (College of Business Administration, American University in the Emirates, UAE), Ihab A. A. El-Khodary (Faculty of Computers and Artificial Intelligence, Cairo University, Egypt)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.2021010108
      Date Posted: 1/1/2021 12:00:00 AMEfficiency measurement is one aspect of organizational performance that managers are usually interested in determining. Data envelopment analysis (DEA) is a powerful quantitative tool that provides a means to obtain useful information about the efficiency and performance of organizations and all sorts of functionally similar, relatively autonomous operating units. DEA models are either with a constant rate of return (CRS) or variable return to scale (VRS). Furthermore, the models could be input-oriented or output-oriented. In many real-life applications, observations are usually random in nature; as a result, DEA efficiency measurement may be sensitive to such variations. The purpose of this study was to develop a unified stochastic DEA model that handles different natures of variables independently (random and deterministic) and can be adapted to model both input/output-oriented problems, whether it is CRS or VRS. The chance-constrained approach was adopted to handle the stochastic variables that exist in the model. The developed model is implemented through an illustrative example.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
  • The Business Transformation Framework and Enterprise Architecture
           Framework for Managers in Business Innovation: An Applied Holistic
           Mathematical Model

    • Free pre-print version: Loading...

      Authors: IGI Global
      Abstract:
      Authors : Antoine Trad (IBISTM, France)
      Volume/Issue: 12/1

      ISSN : 1947-959X
      E
      ISSN : 1947-9603

      DOI : 10.4018/IJSSMET.20210101.oa1
      Date Posted: 1/1/2021 12:00:00 AMThis journal article proposes a cross-business domain applied holistic mathematical model (AHMM) that is the result of a lifetime long research on business transformations, applied mathematics, software modelling, business engineering, financial analysis, and global enterprise architecture. This ultimate research is based on an authentic and proprietary mixed research method that is supported by an underlining mainly qualitative holistic reasoning model module. The proposed AHMM formalism attempts to mimic some functions of the human brain, which uses empirical processes that are mainly based on the beam-search, like heuristic decision-making process. The AHMM can be used to implement a decision-making system or an expert system that can integrate in the enterprise's business, information and communication technology environments. The AHMM uses a behaviour driven development environment or a natural language environment that can be easily adopted by the project's development teams. The AHMM offers a high level implementation environment that can be used by any team member without any prior computer sciences qualification. The AHMM can be used also to model enterprise architecture (EA) blueprints, business transformation projects, or knowledge management systems; it is supported by many real-life cases of various business domains. The uniqueness of this research is that the AHMM promotes a holistic unbundling process, the alignment of various EA standards and transformation strategies to support business transformation projects.This article is available on IGI Global’s premier research database, InfoSci-Journals. To obtain a copy of this article, click here. For more information about the International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) click here.
      PubDate: Fri, 01 Jan 2021 00:00:00 GMT
       
 
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