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  Subjects -> SOCIAL SERVICES AND WELFARE (Total: 243 journals)
Showing 1 - 135 of 135 Journals sorted alphabetically
Aboriginal and Islander Health Worker Journal     Full-text available via subscription   (Followers: 18)
ACOSS Papers     Full-text available via subscription   (Followers: 4)
Adoption & Fostering     Hybrid Journal   (Followers: 25)
Advances in Neurodevelopmental Disorders     Hybrid Journal   (Followers: 5)
Advances in Social Work     Open Access   (Followers: 39)
African Journal of Social Work     Open Access   (Followers: 2)
African Security     Hybrid Journal   (Followers: 6)
Annals of the American Academy of Political and Social Science     Hybrid Journal   (Followers: 52)
Argumentum     Open Access  
Asia Pacific Journal of Social Work and Development     Hybrid Journal   (Followers: 12)
Asian Social Work and Policy Review     Hybrid Journal   (Followers: 10)
Australasian Journal of Human Security     Full-text available via subscription   (Followers: 1)
Australasian Policing     Full-text available via subscription   (Followers: 8)
Australian Ageing Agenda     Full-text available via subscription   (Followers: 7)
Australian Journal of Emergency Management     Full-text available via subscription   (Followers: 30)
Australian Journal of Social Issues     Hybrid Journal   (Followers: 7)
Australian Journal on Volunteering     Full-text available via subscription   (Followers: 3)
Australian Social Work     Hybrid Journal   (Followers: 13)
AZARBE : Revista Internacional de Trabajo Social y Bienestar     Open Access   (Followers: 6)
Bakti Budaya     Open Access   (Followers: 1)
Basic and Applied Social Psychology     Hybrid Journal   (Followers: 47)
British Journal of Social Work     Hybrid Journal   (Followers: 104)
Campbell Systematic Reviews     Open Access   (Followers: 3)
Canadian Social Work Review     Full-text available via subscription   (Followers: 11)
Care Management Journals     Hybrid Journal   (Followers: 5)
Clinical Social Work Journal     Hybrid Journal   (Followers: 33)
Columbia Social Work Review     Open Access   (Followers: 1)
Communities, Children and Families Australia     Full-text available via subscription   (Followers: 4)
Community Development     Hybrid Journal   (Followers: 26)
Community, Work & Family     Hybrid Journal   (Followers: 26)
Comunitania : Revista Internacional de Trabajo Social y Ciencias Sociales     Open Access   (Followers: 1)
ConCienciaSocial     Open Access  
Contemporary Rural Social Work     Open Access   (Followers: 17)
Counseling Outcome Research and Evaluation     Hybrid Journal   (Followers: 13)
Counseling Psychology and Psychotherapy     Open Access   (Followers: 19)
Counsellor (The)     Full-text available via subscription   (Followers: 3)
Critical and Radical Social Work     Hybrid Journal   (Followers: 22)
Critical Policy Studies     Hybrid Journal   (Followers: 15)
Critical Social Policy     Hybrid Journal   (Followers: 49)
Critical Social Work : An Interdisciplinary Journal Dedicated to Social Justice     Open Access   (Followers: 2)
Cuadernos de Trabajo Social     Open Access   (Followers: 1)
Death Studies     Hybrid Journal   (Followers: 24)
Developing Practice : The Child, Youth and Family Work Journal     Full-text available via subscription   (Followers: 21)
Developmental Child Welfare     Hybrid Journal  
Du Bois Review: Social Science Research on Race     Full-text available via subscription   (Followers: 12)
ECI Interdisciplinary Journal for Legal and Social Policy     Open Access   (Followers: 3)
Em Pauta : Teoria Social e Realidade Contemporânea     Open Access   (Followers: 1)
Ethics and Social Welfare     Hybrid Journal   (Followers: 25)
European Journal of Social Psychology     Hybrid Journal   (Followers: 47)
European Journal of Social Security     Full-text available via subscription   (Followers: 8)
European Journal of Social Work     Hybrid Journal   (Followers: 38)
European Journal of Work and Organizational Psychology     Hybrid Journal   (Followers: 37)
European Review of Social Psychology     Hybrid Journal   (Followers: 17)
Families in Society : The Journal of Contemporary Social Services     Full-text available via subscription   (Followers: 12)
Finnish Journal of eHealth and eWelfare : Finjehew     Open Access  
Geopolitical, Social Security and Freedom Journal     Open Access   (Followers: 1)
Global Social Policy     Hybrid Journal   (Followers: 36)
Global Social Welfare     Hybrid Journal   (Followers: 8)
Grief Matters : The Australian Journal of Grief and Bereavement     Full-text available via subscription   (Followers: 12)
Handbook of Social Choice and Welfare     Full-text available via subscription   (Followers: 3)
Health & Social Care In the Community     Hybrid Journal   (Followers: 55)
Health and Social Care Chaplaincy     Hybrid Journal   (Followers: 11)
Health and Social Work     Hybrid Journal   (Followers: 72)
HOLISTICA ? Journal of Business and Public Administration     Open Access  
Hong Kong Journal of Social Work, The     Hybrid Journal   (Followers: 3)
Housing Policy Debate     Hybrid Journal   (Followers: 21)
Human Service Organizations Management, Leadership and Governance     Hybrid Journal   (Followers: 28)
Indonesian Journal of Guidance and Counseling     Open Access  
International Journal of Ageing and Later Life     Open Access   (Followers: 4)
International Journal of Care and Caring     Hybrid Journal  
International Journal of East Asian Studies     Open Access   (Followers: 5)
International Journal of School Social Work     Open Access   (Followers: 4)
International Journal of Social Research Methodology     Hybrid Journal   (Followers: 79)
International Journal of Social Welfare     Hybrid Journal   (Followers: 19)
International Journal of Social Work     Open Access   (Followers: 26)
International Journal of Sociology and Social Policy     Hybrid Journal   (Followers: 68)
International Journal on Child Maltreatment : Research, Policy and Practice     Hybrid Journal   (Followers: 2)
International Social Science Journal     Hybrid Journal   (Followers: 25)
International Social Security Review     Hybrid Journal   (Followers: 9)
International Social Work     Hybrid Journal   (Followers: 22)
Islamic Counseling : Jurnal Bimbingan Konseling Islam     Open Access   (Followers: 1)
Janus Sosiaalipolitiikan ja sosiaalityön tutkimuksen aikakauslehti     Open Access  
Journal for Specialists in Group Work     Hybrid Journal   (Followers: 2)
Journal of Accessibility and Design for All     Open Access   (Followers: 15)
Journal of Applied Social Psychology     Hybrid Journal   (Followers: 62)
Journal of Baccalaureate Social Work     Full-text available via subscription   (Followers: 2)
Journal of Benefit-Cost Analysis     Hybrid Journal   (Followers: 4)
Journal of Care Services Management     Hybrid Journal   (Followers: 7)
Journal of Child and Adolescent Counseling     Hybrid Journal  
Journal of Community & Applied Social Psychology     Partially Free   (Followers: 15)
Journal of Community Practice     Hybrid Journal   (Followers: 12)
Journal of Comparative Social Welfare     Hybrid Journal   (Followers: 19)
Journal of Comparative Social Work     Open Access   (Followers: 2)
Journal of Danubian Studies and Research     Open Access  
Journal of Ethnic & Cultural Diversity in Social Work     Hybrid Journal   (Followers: 20)
Journal of European Social Policy     Hybrid Journal   (Followers: 33)
Journal of Evidence-Based Social Work     Hybrid Journal   (Followers: 28)
Journal of Evidence-Informed Social Work     Hybrid Journal   (Followers: 6)
Journal of Family Issues     Hybrid Journal   (Followers: 24)
Journal of Forensic Social Work     Hybrid Journal   (Followers: 7)
Journal of Health Care for the Poor and Underserved     Full-text available via subscription   (Followers: 9)
Journal of Healthcare Engineering     Open Access   (Followers: 3)
Journal of HIV/AIDS & Social Services     Hybrid Journal   (Followers: 10)
Journal of Human Rights and Social Work     Hybrid Journal  
Journal of Integrated Care     Hybrid Journal   (Followers: 22)
Journal of International and Comparative Social Policy     Hybrid Journal   (Followers: 2)
Journal of Investigative Psychology and Offender Profiling     Hybrid Journal   (Followers: 11)
Journal of Language and Social Psychology     Hybrid Journal   (Followers: 16)
Journal of Occupational Science     Hybrid Journal   (Followers: 30)
Journal of Personality and Social Psychology     Full-text available via subscription   (Followers: 399)
Journal of Policy Practice     Hybrid Journal   (Followers: 6)
Journal of Policy Practice and Research     Hybrid Journal   (Followers: 3)
Journal of Prevention & Intervention Community     Hybrid Journal   (Followers: 9)
Journal of Professional Counseling: Practice, Theory & Research     Hybrid Journal  
Journal of Public Health     Hybrid Journal   (Followers: 237)
Journal of Public Mental Health     Hybrid Journal   (Followers: 16)
Journal of Religion & Spirituality in Social Work: Social Thought     Hybrid Journal   (Followers: 12)
Journal of Social Development in Africa     Full-text available via subscription   (Followers: 8)
Journal of Social Distress and the Homeless     Hybrid Journal   (Followers: 6)
Journal of Social Issues     Hybrid Journal   (Followers: 21)
Journal of Social Philosophy     Hybrid Journal   (Followers: 28)
Journal of Social Policy     Hybrid Journal   (Followers: 44)
Journal of Social Service Research     Hybrid Journal   (Followers: 14)
Journal of Social Work     Hybrid Journal   (Followers: 207)
Journal of Social Work Education     Hybrid Journal   (Followers: 16)
Journal of Social Work in Disability & Rehabilitation     Hybrid Journal   (Followers: 20)
Journal of Social Work in the Global Community     Open Access   (Followers: 5)
Journal of Social Work Practice in the Addictions     Hybrid Journal   (Followers: 14)
Journal of the Society for Social Work and Research     Full-text available via subscription   (Followers: 14)
Jurnal Guidena : Journal of Guidance and counseling, Psychology and Education     Open Access   (Followers: 3)
Jurnal Karya Abdi Masyarakat     Open Access  
Just Policy: A Journal of Australian Social Policy     Full-text available via subscription   (Followers: 18)
Kontext : Zeitschrift für Systemische Therapie und Familientherapie     Hybrid Journal  
L'Orientation scolaire et professionnelle     Open Access   (Followers: 1)
Learning in Health and Social Care     Hybrid Journal   (Followers: 16)
Leidfaden : Fachmagazin für Krisen, Leid, Trauer     Hybrid Journal  
Links to Health and Social Care     Open Access   (Followers: 1)
Maltrattamento e abuso all’infanzia     Full-text available via subscription  
Measurement and Evaluation in Counseling and Development     Hybrid Journal   (Followers: 4)
Mental Health and Social Inclusion     Hybrid Journal   (Followers: 43)
Mental Health and Substance Use: dual diagnosis     Hybrid Journal   (Followers: 32)
Merrill-Palmer Quarterly     Full-text available via subscription   (Followers: 1)
Mortality: Promoting the interdisciplinary study of death and dying     Hybrid Journal   (Followers: 11)
Mundos do Trabalho     Open Access  
National Emergency Response     Full-text available via subscription   (Followers: 4)
New Zealand Journal of Occupational Therapy     Full-text available via subscription   (Followers: 71)
Nordic Social Work Research     Hybrid Journal   (Followers: 7)
Nordisk välfärdsforskning | Nordic Welfare Research     Open Access  
Northwestern Journal of Law & Social Policy     Open Access   (Followers: 6)
Nouvelles pratiques sociales     Full-text available via subscription   (Followers: 5)
Nusantara of Research: Jurnal Hasil-hasil Penelitian Universitas Nusantara PGRI Kediri     Open Access   (Followers: 2)
Parity     Full-text available via subscription   (Followers: 4)
Partner Abuse     Hybrid Journal   (Followers: 10)
Pedagogia i Treball Social : Revista de Cičncies Socials Aplicades     Open Access  
Personality and Social Psychology Bulletin     Hybrid Journal   (Followers: 239)
Personality and Social Psychology Review     Hybrid Journal   (Followers: 51)
Philosophy & Social Criticism     Hybrid Journal   (Followers: 25)
Policy Sciences     Hybrid Journal   (Followers: 13)
Practice: Social Work in Action     Hybrid Journal   (Followers: 20)
Prospectiva : Revista de Trabajo Social e Intervención Social     Open Access   (Followers: 2)
Psikopedagogia : Jurnal Bimbingan dan Konseling     Open Access   (Followers: 2)
Psychoanalytic Social Work     Hybrid Journal   (Followers: 10)
Public Policy and Aging Report     Hybrid Journal   (Followers: 3)
Qualitative Research     Hybrid Journal   (Followers: 35)
Qualitative Social Work     Hybrid Journal   (Followers: 26)
Quality in Ageing and Older Adults     Hybrid Journal   (Followers: 46)
Race and Social Problems     Hybrid Journal   (Followers: 11)
Research in Social Stratification and Mobility     Hybrid Journal   (Followers: 12)
Research on Economic Inequality     Hybrid Journal   (Followers: 11)
Research on Language and Social Interaction     Hybrid Journal   (Followers: 19)
Research on Social Work Practice     Hybrid Journal   (Followers: 43)
Review of Social Economy     Hybrid Journal   (Followers: 3)
Revista Brasileira de Tecnologias Sociais     Open Access  
Revista Internacional De Seguridad Social     Hybrid Journal  
Revista Katálysis     Open Access  
Revista Serviço Social em Perspectiva     Open Access  
Safer Communities     Hybrid Journal   (Followers: 63)
Science and Public Policy     Hybrid Journal   (Followers: 30)
Self and Identity     Hybrid Journal   (Followers: 17)
SER Social     Open Access  
Service social     Full-text available via subscription   (Followers: 7)
Serviço Social & Sociedade     Open Access   (Followers: 1)
Sexual Abuse in Australia and New Zealand     Full-text available via subscription   (Followers: 11)
Sexualidad, Salud y Sociedad (Rio de Janeiro)     Open Access   (Followers: 2)
Skriftserien Socialt Arbejde     Open Access  
Social Action : The Journal for Social Action in Counseling and Psychology     Free   (Followers: 2)
Social and Personality Psychology Compass     Hybrid Journal   (Followers: 20)
Social Behavior and Personality : An International Journal     Full-text available via subscription   (Followers: 13)
Social Care and Neurodisability     Hybrid Journal   (Followers: 7)
Social Choice and Welfare     Hybrid Journal   (Followers: 11)
Social Cognition     Full-text available via subscription   (Followers: 21)
Social Compass     Hybrid Journal   (Followers: 5)
Social Influence     Hybrid Journal   (Followers: 8)
Social Justice Research     Hybrid Journal   (Followers: 21)
Social Philosophy and Policy     Full-text available via subscription   (Followers: 24)
Social Policy & Administration     Hybrid Journal   (Followers: 28)
Social Policy and Society     Hybrid Journal   (Followers: 214)
Social Science Japan Journal     Hybrid Journal   (Followers: 14)
Social Semiotics     Hybrid Journal   (Followers: 10)
Social Work     Hybrid Journal   (Followers: 38)

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Similar Journals
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Finnish Journal of eHealth and eWelfare : Finjehew
Number of Followers: 0  

  This is an Open Access Journal Open Access journal
ISSN (Print) 1798-0798
Published by Finnish Social and Health Informatics Association Homepage  [1 journal]
  • Ovatko asiakkaat mukana sähköisten palvelujen

    • Authors: Kristiina Häyrinen
      Pages: 92–9 - 92–9
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.109361
      Issue No: Vol. 13, No. 2 (2021)
  • Are customers involved in the development of electronic services'

    • Authors: Kristiina Häyrinen
      Pages: 94–9 - 94–9
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.109362
      Issue No: Vol. 13, No. 2 (2021)
  • Sosiaali- ja terveydenhuollon tietojenkäsittelyn 23.

    • Authors: Kristiina Häyrinen
      Pages: 96–9 - 96–9
      PubDate: 2021-06-18
      Issue No: Vol. 13, No. 2 (2021)
  • Call for abstracts: eHealth2021, the 26th Finnish National Conference on
           Telemedicine and eHealth

    • Authors: Kristiina Häyrinen
      Pages: 98–9 - 98–9
      PubDate: 2021-06-18
      Issue No: Vol. 13, No. 2 (2021)
  • Usability of online symptom checkers

    • Authors: Ville D Liu, Lasse Sellgren, Minna Kaila, Tuomas Koskela
      Pages: 100– - 100–
      Abstract: Municipalities are reforming their health and social care services and creating online services to support patient self-treatment and self-care (The Omaolo-project). These include 15 symptom checkers which provide triage. As a result of the completed individual symptom assessment, the patient receives an assessment of the need for treatment of the corresponding symptom, instructions for a treatment site and, if necessary, self-care instructions. This study examines the usability of symptom checkers from the perspective of the patient and the study assistant. This is a mixed methods study that used data collected in the Omaolo project’s validation of symptom checkers study. Data were collected from 18 primary health care emergency centers throughout Finland. The user answered the questions posed by the symptom checker, after which a nurse familiar with triage assessed the need for treatment of the symptom of the user. The study assistant monitored the completion of the study user's symptom checker. The findings of 350 patient users, nurses, and study assistants were analyzed based on separate completed research forms. Thematic analysis was used to create research themes from the recorded observations of the individuals followed by the preparation of a thematic summary. The usability of symptom checkers was mainly assessed as good. However, there were challenges in usability. Relevant concepts (codes) describing the challenges were formed from the free text observations of the research forms. 59 codes were classified under two main themes; user-related challenges and issues related to the symptom checkers. The user-related challenges were divided into a) difficulties in understanding the symptom checkers and their questions, b) poor competence to use online tools, and c) ability to assess one’s health. The issues related to the symptom checkers were divided into a) a need to clarify the terms and questions used in the symptom checker, and b) a need to improve the visual layout and provide better instructions for the user. Symptom checkers are acceptable, easy to use, and understandable to most patients. The study identified themes that may impair the availability of symptom checkers. Improving the availability of symptom checkers is likely to improve the process of triage as well as its success. In addition, usability issues can impair a patient's willingness to use symptom checkers.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.97020
      Issue No: Vol. 13, No. 2 (2021)
  • The skill gap and polarization of the software labour force

    • Authors: Sonja Hyrynsalmi, Minna M Rantanen, Sami Hyrynsalmi
      Pages: 113– - 113–
      Abstract: The demand for high-skill and deep knowledge is a key characteristic for modern-day software business. In addition, the whole impact of information and communication technology (ICT) is seen as a cross-cutting element in different industries. The software industry in Finland is suffering from a severe labour shortage and the estimations of needed labour are ranging from 7,000 to 15,000 software professional. However, despite all development and research done, the question, whether the software companies are requesting more employers or are they looking for more diverse skills, remains unanswered. Furthermore, previously there has little if any discussion, on whose responsibility is to ensure that future software experts have the right kinds of skills and competencies to secure their successful work career. This study focuses on the skill polarization between software professionals, referred to as the ‘War of Talents’ in this study, by using data collected by a survey (n=90) from Finnish software businesses. The results reveal some indication of ongoing skill polarization in the field and its possible impacts are discussed. Furthermore, the potential threatening impacts of the polarization process on the well-being in the information society are observed and reported. In addition, the paper proposes adding skill development applications among the offering of eWellbeing services due to the importance of work-related competencies to the self-image – and therefore also wellbeing – of individuals.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.82689
      Issue No: Vol. 13, No. 2 (2021)
  • Validation of the wearable sensor system - MoveSole® smart insoles

    • Authors: Antti Alamäki, Elina Nevala, Juha Jalovaara, John Barton, Salvatore Tedesco, Joan Condell, Karla Muñoz Esquivel, Daniel Kelly, David Heaney, James Gillespie, Shvan Karim, Richard Davies, Anna Nordström, Markus Åkerlund Larsson
      Pages: 124– - 124–
      Abstract: Biomechanical analysis of gait is commonly used in physiotherapy. Ground reaction forces during phases of gait is one element of kinetic analysis. In this article, we analyze if the MoveSole® smart insole is valid and accurate equipment for measuring ground reaction forces in clinical physiotherapy. MoveSole® StepLab is a mobile measurement system for instant underfoot force measurements during gait. Unique electromagnetic film (EMFI) based sensor technology and printed electronics production technology is integrated in the MoveSole® StepLab measurement system. The MoveSole® StepLab measures plantar ground reaction force distribution over the sensors and provides an estimation of the maximum total ground reaction force. We developed a two phase validation process to extract relevant parameters and compared the results to a Kistler force plate using the BioWare® analyzing program as a reference method. Our results show that MoveSole® smart insoles reach the strong level of accuracy needed in clinical work concerning highest ground reaction forces during step (Pearson correlation .822 - .875). The correlation of the time when the maximum ground reaction force occurred was moderate, e.g. during heel strike or toe-off (Pearson correlation natural gait speed .351 - .462, maximum gait speed .430). Our conclusion is that MoveSole® smart insoles are a potential tool for analyzing and monitoring gait ground reaction forces during physiotherapy processes.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.95776
      Issue No: Vol. 13, No. 2 (2021)
  • Considering the informational needs of social work in the information
           system Apotti

    • Authors: Susi Salovaara
      Pages: 133– - 133–
      Abstract: Information systems have become a key part of social work. Social work information systems are used to produce information for different parties, such as clients, employees, managers and decision makers. Considering the different informational needs in the information system is a challenging task that requires both knowledge of social work and of the operating environment of the information system. The study examines how social work informational needs have been interpreted, identified and resolved during the development phase of the information system. The subject of the study was the social welfare application of the Apotti information system. The research data consist of focus group interviews of specialists who participated in the development of Apotti social welfare application. The data were analysed using a theory-guided content analysis. The results describe how the requirements set by the informational needs of social work for the information system identified in the Apotti project emphasise the utilisability, comprehensiveness and timeliness of information from the perspectives of client-oriented social work, work process management, knowledge management and knowledge-based social work. The information system must support the perception of relevant information, the monitoring of work tasks, data-driven management and the strengthening of the knowledge basis of social work, as well as secure communication between clients and professionals. The competent and coherent use of the information system is a critical factor for the realisation of the intended benefits and emphasises the importance of adequate training of the users of the information system.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.100692
      Issue No: Vol. 13, No. 2 (2021)
  • The definitions of health care and social welfare informatics competencies

    • Authors: Minna Tiainen, Outi Ahonen, Leena Hinkkanen, Elina Rajalahti, Alpo Värri
      Pages: 147– - 147–
      Abstract: Digital transformation is changing the ecosystem and at the same time professionals’ competencies worldwide. Minimising health care and social welfare costs while increasing citizens’ health and well-being is challenging. Technology and digital tools play an important role in reaching this goal. However, there are inequalities concerning technology, and this has many impacts. Digitalisation brings challenges not only to health care and social welfare professionals but to citizens, too. Working with or using services in digital environments demands new skills. This has social and ethical impacts, e.g. how is equal access to services ensured. Health and social care professionals should have different competencies to respond to this, such as societal competencies. The purpose of this article is to describe how the definition of competencies in health care and social welfare version 1.0 (developed in the national SotePeda 24/7 project) was finalised as the final version 2.0 for Finnish healthcare and social welfare education by experts’ evaluation. Data was collected through an electronic questionnaire administered to selected experts (N=140) during January 2020. The number of experts who responded to the study was 52. These experts (social and health, business and IT) work or have worked in tasks related to the digitalisation of social and health care. The questionnaire was based on version 1.0 of the definition of digital competencies of health care and social welfare informatics. The questionnaire was mainly quantitative, but it also included open-ended qualitative questions. The experts agreed to a large extent on the version 1.0 definition, but some adjustments were made to the definition based on our study. The resulting definition is intended for use in the planning, implementation and evaluation of health care and social welfare education, but it can also be used for polytechnic education. The aim is to develop the digital skills of educators, degree students and in-service trainees in a multidisciplinary way (social and health, business and IT) to meet the needs of working life.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.100690
      Issue No: Vol. 13, No. 2 (2021)
  • Customer value creation in the development of digital health services:
           discourse analysis

    • Authors: Paula Vieresjoki, Laura Kämäräinen, Elina Laukka, Marjo Suhonen, Outi Kanste
      Pages: 160– - 160–
      Abstract: The study’s aim was to describe how customer value creation is reflected in the development of digital health services. To this end, we used discourse analysis to evaluate documentation from the ODA (Self-Treatment and Digital Value Services) project, which provides national-scale digital health services. Three main discourses emerged: 1) a discourse on the active role of the customer, 2) a discourse on technology that activates the customer to create value, and 3) a discourse on the benefits of customer value creation. The research provided new insight into customer value creation in digital health service development. Speech about customer value creation was a part of the social reality of the digital health service’s development. The customer appeared as an active player and a key resource within the service. The role of the active customer was considered demanding and responsible. Our findings suggest that the new digital service changed customer behavior, with technology acting as an enabler of this change. Customer activity and information sharing were seen as enablers of value creation and the associated benefits, and there was a willingness to strengthen the customer’s role as a need determiner.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.101343
      Issue No: Vol. 13, No. 2 (2021)
  • Experiences of Navigator, a Finnish patient-segmentation service, in
           primary care: A mixed-methods study

    • Authors: Riikka Riihimies, Elise Kosunen, Tuomas Koskela
      Pages: 173– - 173–
      Abstract: Aging and multimorbid populations burden health services worldwide. Segmenting patients with similar health service needs into different groups and guiding care providers to tailor services to these groups could reduce this burden. Methods of patient segmentation have been based on, e.g., databases. However, the Finnish patient-segmentation innovation Navigator (Suuntima) considers patients’ perspectives on their coping in everyday life, as well as professionals’ views of the patients’ state of health. The segmentation is based on questions. The resulting care pathway related to the group helps professionals to coordinate patients’ health care and patients to utilize appropriate services. This first part of Navigator’s validation study evaluates its feasibility and content and face validity. We assess the web-service’s user experiences at nurses’ appointments with diabetic patients, time consumption, and Navigator’s question relevance, comprehensiveness, and comprehensibility. This mixed-methods study uses user experience questionnaires for both patients and professionals, and semi-structured focus-group interviews for professionals. We used descriptive statistics in the quantitative data analysis of the questionnaire study and thematic analysis to identify the codes and themes in the interview data. All 304 Navigator queries were completed at appointments. Most patients found Navigator easy to use. It helped in considering their situation better and from new perspectives. Most patients did not find it too time-consuming. Most professionals found it easy to use and suitable for appointments and patient segmentation. The questions were easy and unambiguous, and they assisted in discussing new or sensitive issues. Most queries were completed in less than 19 mins and less time was used if the patient was assigned to the nurse. Thematic analysis raised five main themes: 1) Well-functioning web-service, 2) Stimulus for conversation and action, 3) Rationale to complete Navigator with a professional, 4) Training and experience ease the use of Navigator, and 5) Navigator's room for improvement. Subthemes were identified for three main themes. We consider Navigator’s feasibility and face validity to be favorable. We suggest user instructions and the clarification of concepts to support the questions’ comprehensibility. Some patients may benefit from a nurse’s presence when responding to Navigator’s questions.
      PubDate: 2021-06-18
      DOI: 10.23996/fjhw.107245
      Issue No: Vol. 13, No. 2 (2021)
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