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  Subjects -> SOCIOLOGY (Total: 553 journals)
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International Journal of Work Innovation
Journal Prestige (SJR): 0.101
Number of Followers: 2  
 
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 2043-9032 - ISSN (Online) 2043-9040
Published by Inderscience Publishers Homepage  [439 journals]
  • Country level governance and earnings management: new evidence from
           North-European countries

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      Authors: Nafisa Ahmad, Tanzina Akhter, Md. Abul Kalam Azad
      Pages: 105 - 129
      Abstract: The extent, to which formal and informal corporate governance structures are used, varies around the world. In spite of these differences in corporate governance practices around the globe, existing studies have shown a gap in understanding the impact of country level governance (CGI) on firm's earnings management (EM). To better understand the dynamics of earnings manipulation we identify possible proxies of EM. Drawing attention to North Europe, we examine influence of CLG on EM amongst non-financial institutions. Our study uses data from Heritage Foundation's index of economic freedom (IEF) to control for CGI index. The descriptive findings from our investigation shows that the impact of CGI on EM is still that of an infant level in this region. The GMM two-step system estimator is also used for robustness check for our model. Nonetheless, we find a growing influence of CGI on EM practices in the region's company annual reports.
      Keywords: country level governance; CGI; earnings management; north-European countries
      Citation: International Journal of Work Innovation, Vol. 3, No. 2 (2022) pp. 105 - 129
      PubDate: 2022-11-09T23:20:50-05:00
      DOI: 10.1504/IJWI.2022.126856
      Issue No: Vol. 3, No. 2 (2022)
       
  • The learning organisation, service delivery quality and internal customer
           satisfaction in the mobile telecommunication industry

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      Authors: Felix Kwame Opoku, Kwamena Minta Nyarku
      Pages: 130 - 150
      Abstract: The general purpose of this study was to examine the mediation of service delivery quality on the relationship between learning organisations and customer satisfaction in the Ghana mobile telecommunication industry. Data were collected from 346 respondents and analysed using the partial least square-structural equation modelling technique. It was found that learning organisation has significant positive effect on customer satisfaction. Service delivery quality was also found to mediate the relationship between a learning organisation and customer satisfaction. As a result, it was recommended that management in the telecommunication industry must embrace the concept of a learning organisation in order to improve their service delivery quality, which in turn, will enable them to increase customer satisfaction and achieve competitive advantage.
      Keywords: learning organisations; customer satisfaction; telecommunication services; mobile telecommunication industry; competitive advantage; learning culture; quality of service delivery; external customers; internal customers; Ghana
      Citation: International Journal of Work Innovation, Vol. 3, No. 2 (2022) pp. 130 - 150
      PubDate: 2022-11-09T23:20:50-05:00
      DOI: 10.1504/IJWI.2022.126872
      Issue No: Vol. 3, No. 2 (2022)
       
  • Human resource management practices and technological innovation: an
           empirical study in an emerging market economy

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      Authors: Minwir M. Al-Shammari, Zainab A. Marhoon
      Pages: 151 - 165
      Abstract: This research examines the relationship between human resource management practices (HRMPs), i.e., staffing, compensation, performance appraisal, training, participation in decision-making, and technological innovation in the Kingdom of Bahrain's banking sector. The primary data were collected via a questionnaire using a simple random sampling method. The results showed that HRMPs positively correlated with technological innovation. The principal implications for future research in this field concern paving the pa for developing theoretical approaches to studying HRM orientations in Bahraini banks. Moreover, this research would assist decision-makers in Bahrain's banking sector in adopting HRMPs based on the relevance of HRM and its beneficial association with technological innovation.
      Keywords: human resource management practices; HRMPs; staffing; compensation performance appraisal; training; technological innovation; participation in decision-making; Bahrain
      Citation: International Journal of Work Innovation, Vol. 3, No. 2 (2022) pp. 151 - 165
      PubDate: 2022-11-09T23:20:50-05:00
      DOI: 10.1504/IJWI.2022.126858
      Issue No: Vol. 3, No. 2 (2022)
       
  • Factors affecting the service delivery quality of library staff:
           perspective of a developing country

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      Authors: Felix Kwame Opoku, Kwaku Anhwere Barfi
      Pages: 166 - 182
      Abstract: This study examined the effect of human resources management and organisational factors on service delivery quality of staff of the University of Cape Coast Library. The target population comprised all the 248 staff who perform various duties in the library. Using the census method of sampling, all staff in the library were engaged in the study. Data were gathered through a self-administered survey questionnaire. The available data were analysed using both descriptive and inferential statistics. The regression technique was used to analyse the variations among the dependent and independent variables. The results indicated that while human resource management and organisational factors have significant positive correlation with the service delivery quality of staff, organisational factors had greater effect than human resource management factors. It was therefore, recommended that management of libraries should pay equal attention to both human resource management and organisational factors to improve the service delivery quality of their workforce.
      Keywords: library staff; human resource; organisational factors; human resource factors; service delivery quality
      Citation: International Journal of Work Innovation, Vol. 3, No. 2 (2022) pp. 166 - 182
      PubDate: 2022-11-09T23:20:50-05:00
      DOI: 10.1504/IJWI.2022.126873
      Issue No: Vol. 3, No. 2 (2022)
       
  • Managing intergenerational challenges: the case of the Lebanese family
           SMEs businesses

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      Authors: Randa Fares, Gizele Bitar
      Pages: 183 - 201
      Abstract: The research study consists of approaching strategies and plans that family businesses adopt to ensure their transition success from a generation to another. The literature review reflects a theoretical framework that covers both formal and informal development of family businesses. In other words, in its early ages, the family business is reduced to its nuclear dimension; however, with the effect of intergenerational transitions, an extended family is involved into the company's development and necessitates a more formal structure in order to balance between the business interest and the family one. The methodology relies, first, on a qualitative approach. This method helped to find out the perceptions of family business managers according to the main research statement and contributed to the establishment of the research questionnaire. Thus, a quantitative approach, as a complementary approach, has helped generalising the obtained results from the qualitative investigation.
      Keywords: family business; succession; conflicts; interests; governance; culture
      Citation: International Journal of Work Innovation, Vol. 3, No. 2 (2022) pp. 183 - 201
      PubDate: 2022-11-09T23:20:50-05:00
      DOI: 10.1504/IJWI.2022.126862
      Issue No: Vol. 3, No. 2 (2022)
       
 
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