Subjects -> BUSINESS AND ECONOMICS (Total: 3541 journals)
    - ACCOUNTING (132 journals)
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    - BUSINESS AND ECONOMICS (1229 journals)
    - CONSUMER EDUCATION AND PROTECTION (20 journals)
    - COOPERATIVES (4 journals)
    - ECONOMIC SCIENCES: GENERAL (212 journals)
    - ECONOMIC SYSTEMS, THEORIES AND HISTORY (235 journals)
    - FASHION AND CONSUMER TRENDS (20 journals)
    - HUMAN RESOURCES (103 journals)
    - INSURANCE (26 journals)
    - INTERNATIONAL COMMERCE (145 journals)
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    - INVESTMENTS (22 journals)
    - LABOR AND INDUSTRIAL RELATIONS (61 journals)
    - MACROECONOMICS (17 journals)
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    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1229 journals)            First | 1 2 3 4 5 6 7 | Last

Showing 401 - 600 of 1566 Journals sorted alphabetically
Hak İş Uluslararası Emek ve Toplum Dergisi     Open Access  
Handbook of Environmental Economics     Full-text available via subscription   (Followers: 2)
Harput Araştırmaları Dergisi     Open Access  
Harvard Business Review     Full-text available via subscription   (Followers: 803)
Harvard Deusto Business Research     Open Access   (Followers: 6)
Hatyai Academic Journal     Open Access  
Health Economics, Policy and Law     Hybrid Journal   (Followers: 27)
High Frequency     Hybrid Journal  
Historical Materialism     Hybrid Journal   (Followers: 14)
History of Retailing and Consumption     Hybrid Journal   (Followers: 1)
HMD Praxis der Wirtschaftsinformatik     Hybrid Journal  
HOLISTICA ? Journal of Business and Public Administration     Open Access  
Homo Oeconomicus     Hybrid Journal   (Followers: 1)
Horizontes Empresariales     Open Access  
Human Resource Development Review     Hybrid Journal   (Followers: 26)
Humanistic Management Journal     Hybrid Journal  
Humanities and Social Sciences Communications     Open Access   (Followers: 4)
IBT Journal of Business Studies     Open Access  
iBusiness     Open Access   (Followers: 2)
ICSES Transactions on Image Processing and Pattern Recognition     Full-text available via subscription  
IdeAs. Idées d'Amérique     Open Access  
Identity     Hybrid Journal   (Followers: 9)
Ids Research Reports     Hybrid Journal  
Ids Working Papers     Hybrid Journal  
IEEE Industrial Electronics Magazine     Full-text available via subscription   (Followers: 125)
IIM Kozhikode Society & Management Review     Hybrid Journal   (Followers: 1)
IISE Transactions on Healthcare Systems Engineering     Hybrid Journal   (Followers: 2)
IJIBE (International Journal of Islamic Business Ethics)     Open Access  
IMA Journal of Management Mathematics     Hybrid Journal   (Followers: 1)
Indian Journal of Human Development     Hybrid Journal  
Indikator : Jurnal Ilmiah Manajemen & Bisnis     Open Access  
Indonesian Journal of Sustainability Accounting and Management     Open Access  
Industrial and Commercial Training     Hybrid Journal   (Followers: 2)
Industrial and Corporate Change     Hybrid Journal   (Followers: 12)
Industrial Law Journal     Hybrid Journal   (Followers: 29)
Industrial Relations Journal     Hybrid Journal   (Followers: 25)
Industry and Higher Education     Full-text available via subscription   (Followers: 10)
Industry and Innovation     Hybrid Journal   (Followers: 10)
Information and Organization     Hybrid Journal   (Followers: 31)
Information Economics and Policy     Hybrid Journal   (Followers: 5)
Information Systems Management     Hybrid Journal   (Followers: 10)
Information Systems Management and Innovation     Open Access   (Followers: 2)
Information Technology for Development     Hybrid Journal   (Followers: 10)
Informs Journal on Applied Analytics:     Full-text available via subscription   (Followers: 15)
INMR - Innovation & Management Review     Open Access  
INNOTEC Gestión     Open Access   (Followers: 1)
Innovar     Open Access  
Innovation Policy and the Economy     Full-text available via subscription   (Followers: 7)
Inquietud Empresarial     Open Access  
Insights into Regional Development     Open Access   (Followers: 3)
Integrated Journal of Business and Economics     Open Access  
Intereconomics     Hybrid Journal   (Followers: 1)
Interfases     Open Access  
International Advances in Economic Research     Hybrid Journal   (Followers: 6)
International Area Studies Review     Hybrid Journal   (Followers: 4)
International Business & Economics Research Journal     Open Access   (Followers: 8)
International Business Research     Open Access   (Followers: 6)
International Entrepreneurship Review     Full-text available via subscription  
International Finance     Hybrid Journal   (Followers: 26)
International Humanities and Applied Science Journal     Open Access  
International Journal for Academic Development     Hybrid Journal   (Followers: 13)
International Journal of Academic Research in Business, Arts & Science     Open Access  
International Journal of Accounting & Finance Review     Open Access   (Followers: 1)
International Journal of Accounting and Finance     Hybrid Journal   (Followers: 16)
International Journal of Advanced Statistics and IT&C for Economics and Life Sciences     Open Access  
International Journal of Advertising     Full-text available via subscription   (Followers: 22)
International Journal of Applied Business     Open Access   (Followers: 1)
International Journal of Applied Business and Information Systems     Open Access  
International Journal of Applied Decision Sciences     Hybrid Journal   (Followers: 1)
International Journal of Auditing     Hybrid Journal   (Followers: 4)
International Journal of Bank Marketing     Hybrid Journal   (Followers: 4)
International Journal of Banking, Accounting and Finance     Hybrid Journal   (Followers: 14)
International Journal of Behavioral Development     Hybrid Journal   (Followers: 5)
International Journal of Behavioural Accounting and Finance     Hybrid Journal   (Followers: 11)
International Journal of Business Administration     Open Access   (Followers: 6)
International Journal of Business and Data Analytics     Hybrid Journal   (Followers: 2)
International Journal of Business and Globalisation     Hybrid Journal   (Followers: 3)
International Journal of Business and Management     Open Access   (Followers: 13)
International Journal of Business and Social Research     Open Access   (Followers: 4)
International Journal of Business Communication     Hybrid Journal   (Followers: 10)
International Journal of Business Competition and Growth     Hybrid Journal   (Followers: 3)
International Journal of Business Environment     Hybrid Journal   (Followers: 3)
International Journal of Business Excellence     Hybrid Journal   (Followers: 4)
International Journal of Business Information Systems     Hybrid Journal   (Followers: 14)
International Journal of Business Innovation and Research     Hybrid Journal   (Followers: 11)
International Journal of Business Performance and Supply Chain Modelling     Hybrid Journal   (Followers: 8)
International Journal of Business Reflections     Open Access   (Followers: 2)
International Journal of Business Science and Applied Management     Open Access   (Followers: 1)
International Journal of Business, Humanities, Education and Social Sciences     Open Access   (Followers: 1)
International Journal of Community Development and Management Studies (IJCDMS)     Open Access  
International Journal of Competitiveness     Hybrid Journal   (Followers: 1)
International Journal of Computational Economics and Econometrics     Hybrid Journal   (Followers: 6)
International Journal of Corporate Social Responsibility     Open Access   (Followers: 1)
International Journal of Corporate Strategy and Social Responsibility     Hybrid Journal   (Followers: 4)
International Journal of Critical Infrastructures     Hybrid Journal   (Followers: 2)
International Journal of Cross Cultural Management     Hybrid Journal   (Followers: 7)
International Journal of Culture Tourism and Hospitality Research     Hybrid Journal   (Followers: 19)
International Journal of Data Analysis Techniques and Strategies     Hybrid Journal   (Followers: 17)
International Journal of Decision Support System Technology     Full-text available via subscription   (Followers: 1)
International Journal of Diplomacy and Economy     Hybrid Journal   (Followers: 7)
International Journal of E-Entrepreneurship and Innovation     Full-text available via subscription   (Followers: 6)
International Journal of East Asian Studies     Open Access   (Followers: 2)
International Journal of Econometrics and Financial Management     Open Access   (Followers: 4)
International Journal of Economic Policy in Emerging Economies     Hybrid Journal   (Followers: 4)
International Journal of Economic Practices and Theories     Open Access   (Followers: 5)
International Journal of Economics and Business Research     Hybrid Journal   (Followers: 4)
International Journal of Economics, Management and Accounting     Open Access   (Followers: 1)
International Journal of Electronic Business     Hybrid Journal   (Followers: 2)
International Journal of Electronic Commerce     Full-text available via subscription   (Followers: 10)
International Journal of Electronic Democracy     Hybrid Journal   (Followers: 1)
International Journal of Electronic Finance     Hybrid Journal   (Followers: 5)
International Journal of Emerging Markets     Hybrid Journal   (Followers: 3)
International Journal of Employment Studies     Full-text available via subscription   (Followers: 8)
International Journal of Enterprise Information Systems     Full-text available via subscription  
International Journal of Entrepreneurial Behaviour & Research     Hybrid Journal   (Followers: 7)
International Journal of Entrepreneurial Knowledge     Open Access   (Followers: 2)
International Journal of Entrepreneurship and Innovation     Full-text available via subscription   (Followers: 13)
International Journal of Environment and Sustainable Development     Hybrid Journal   (Followers: 17)
International Journal of Environment, Workplace and Employment     Hybrid Journal   (Followers: 7)
International Journal of Exergy     Hybrid Journal   (Followers: 2)
International Journal of Finance & Economics     Hybrid Journal   (Followers: 33)
International Journal of Financial Studies     Open Access   (Followers: 4)
International Journal of Forecasting     Hybrid Journal   (Followers: 35)
International Journal of Foresight and Innovation Policy     Hybrid Journal   (Followers: 6)
International Journal of Gender and Entrepreneurship     Hybrid Journal   (Followers: 5)
International Journal of Global Business and Competitiveness     Hybrid Journal  
International Journal of Globalisation and Small Business     Hybrid Journal   (Followers: 13)
International Journal of Green Economics     Hybrid Journal   (Followers: 6)
International Journal of Happiness and Development     Hybrid Journal   (Followers: 6)
International Journal of Industrial Organization     Hybrid Journal   (Followers: 30)
International Journal of Information and Decision Sciences     Hybrid Journal   (Followers: 10)
International Journal of Information Quality     Hybrid Journal   (Followers: 3)
International Journal of Information Systems for Crisis Response and Management     Full-text available via subscription   (Followers: 3)
International Journal of Information Technologies and Systems Approach     Full-text available via subscription  
International Journal of Innovation     Open Access   (Followers: 4)
International Journal of Innovation and Regional Development     Hybrid Journal   (Followers: 8)
International Journal of Innovation and Sustainable Development     Hybrid Journal   (Followers: 8)
International Journal of Innovation in the Digital Economy     Full-text available via subscription   (Followers: 5)
International Journal of Innovation Science     Hybrid Journal   (Followers: 9)
International Journal of Innovation Studies     Open Access   (Followers: 1)
International Journal of Innovative Technologies in Economy     Open Access  
International Journal of Intelligent Enterprise     Hybrid Journal   (Followers: 1)
International Journal of Intelligent Information and Database Systems     Hybrid Journal   (Followers: 3)
International Journal of Intercultural Relations     Hybrid Journal   (Followers: 16)
International Journal of Islamic Business and Economics     Open Access   (Followers: 1)
International Journal of Islamic Economics and Finance Studies     Open Access   (Followers: 3)
International Journal of IT/Business Alignment and Governance     Full-text available via subscription  
International Journal of Logistics Research and Applications : A Leading Journal of Supply Chain Management     Hybrid Journal   (Followers: 16)
International Journal of Management and Economics     Open Access   (Followers: 2)
International Journal of Management and Social Sciences     Full-text available via subscription   (Followers: 5)
International Journal of Management Economics and Business     Open Access   (Followers: 1)
International Journal of Management Education     Hybrid Journal   (Followers: 11)
International Journal of Management Innovation Systems     Open Access  
International Journal of Management, Economics and Social Sciences     Open Access   (Followers: 7)
International Journal of Managerial Finance     Hybrid Journal   (Followers: 4)
International Journal of Manpower     Hybrid Journal   (Followers: 3)
International Journal of Markets and Business Systems     Hybrid Journal  
International Journal of Mass Customisation     Hybrid Journal  
International Journal of Monetary Economics and Finance     Hybrid Journal   (Followers: 9)
International Journal of Multicriteria Decision Making     Hybrid Journal   (Followers: 8)
International Journal of Multinational Corporation Strategy     Hybrid Journal  
International Journal of Operational Research     Hybrid Journal   (Followers: 3)
International Journal of Organisational Behaviour     Full-text available via subscription   (Followers: 3)
International Journal of Organisational Design and Engineering     Hybrid Journal   (Followers: 3)
International Journal of Organizational Analysis     Hybrid Journal   (Followers: 3)
International Journal of Organizational and Collective Intelligence     Hybrid Journal  
International Journal of Pluralism and Economics Education     Hybrid Journal  
International Journal of Process Systems Engineering     Hybrid Journal   (Followers: 1)
International Journal of Qualitative Research in Services     Hybrid Journal   (Followers: 3)
International Journal of Research in Business and Social Science     Open Access   (Followers: 3)
International Journal of Research, Innovation and Commercialisation     Hybrid Journal  
International Journal of Selection and Assessment     Hybrid Journal   (Followers: 9)
International Journal of Servant-Leadership     Full-text available via subscription   (Followers: 1)
International Journal of Six Sigma and Competitive Advantage     Hybrid Journal   (Followers: 4)
International Journal of Social and Organizational Dynamics in IT     Full-text available via subscription  
International Journal of Social Economics     Hybrid Journal   (Followers: 7)
International Journal of Statistics & Economics     Full-text available via subscription   (Followers: 6)
International Journal of Strategic Business Alliances     Hybrid Journal   (Followers: 1)
International Journal of Strategic Decision Sciences     Full-text available via subscription   (Followers: 2)
International Journal of Strategic Information Technology and Applications     Full-text available via subscription   (Followers: 1)
International Journal of Strategic Property Management     Open Access   (Followers: 4)
International Journal of Stress Management     Full-text available via subscription   (Followers: 6)
International Journal of Supply Chain and Operations Resilience     Hybrid Journal   (Followers: 3)
International Journal of Sustainable Economy     Hybrid Journal   (Followers: 1)
International Journal of Synergy and Research     Open Access  
International Journal of System Dynamics Applications     Full-text available via subscription  
International Journal of Systems Science : Operations & Logistics     Hybrid Journal  
International Journal of Technoentrepreneurship     Hybrid Journal   (Followers: 1)
International Journal of Technology and Globalisation     Hybrid Journal   (Followers: 3)
International Journal of Technology Diffusion     Full-text available via subscription   (Followers: 1)
International Journal of the Economics of Business     Hybrid Journal   (Followers: 1)
International Journal of Training and Development     Hybrid Journal   (Followers: 11)
International Journal of Transitions and Innovation Systems     Hybrid Journal   (Followers: 1)
International Journal of Work Organisation and Emotion     Hybrid Journal   (Followers: 5)
International Letters of Social and Humanistic Sciences     Open Access  
International Research Journal of Management Science     Open Access   (Followers: 3)
International Review of Economics & Finance     Hybrid Journal   (Followers: 28)
International Review of Finance     Hybrid Journal   (Followers: 9)
International Scientific and Vocational Studies Journal     Open Access  
InternexT - Revista Eletrônica de Negócios Internacionais da ESPM     Open Access  

  First | 1 2 3 4 5 6 7 | Last

Similar Journals
Journal Cover
International Journal of Applied Business
Number of Followers: 1  

  This is an Open Access Journal Open Access journal
ISSN (Online) 2599-0705
Published by Universitas Airlangga Homepage  [54 journals]
  • Analysis E-Servqual of Satisfaction and Loyalty on Tokopedia Consumers in
           Riau Province

    • Authors: frinov feldiko ibhar
      First page: 01
      Abstract: AbstractThe competitive e-commerce competition and the many alternatives make consumers selective in choosing the marketplace. E-servqual provided by e-commerce encourages consumers to make transactions which ultimately creates customer satisfaction and loyalty. This study examines the effect of E-servqual dimensions, namely efficiency, fulfillment, system availability, and privacy on satisfaction and loyalty consumers. The population in this study were Tokopedia consumers in Riau Province. The sampling technique used was purposive random sampling with a total sample of 100 respondents. They were collecting data using a questionnaire with a Likert scale. Data were analyzed using SEM (Structural Equation Modeling) analysis. The results partially showed an effect of efficiency, fulfillment, system availability, and privacy on satisfaction. Besides, there was also the influence of Efficiency, Fulfillment, system availability, and confidentiality on Loyalty through Satisfaction as a mediation. The higher consumer satisfaction level so that the higher consumer loyalty on Tokopedia.Keywords: E-servqual, E-commerce, Satisfaction and Loyalty
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.33673
      Issue No: Vol. 6, No. 1 (2022)
       
  • Do E-Service Quality and Customer Satisfaction Affect Loyalty in
           E-Retailing' Evidence from Ghanaian Online Consumers

    • Authors: Samuel Antwi, Patrick Kweku Gbolonyo, Changbing Jiang
      First page: 17
      Abstract: This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings indicate three dimensions of e-service quality; reliability, product selection, and customer service are key determinants of customer satisfaction, in addition to customer satisfaction also being a key determinant of loyalty. Nevertheless, reliability, product selection, customer service, and delivery service had no direct influence on loyalty. The mediation role of customer satisfaction, the study implications, as well as limitations are all presented.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.32706
      Issue No: Vol. 6, No. 1 (2022)
       
  • Parsimonious: Initiation of Integrated Financial Health Assessment Model
           in Preventing Company Bankruptcy (Case Study: PT Pos Indonesia (Persero)
           Period 2018-2020)

    • Authors: Pradana Jati Kusuma, Febrianur Ibnu Fitroh Sukono Putra, Tito Aditya Perdana
      First page: 35
      Abstract: This study aims to analyze the development of health assessment indicators and the financial health condition of PT Pos Indonesia (Persero). This research used a quantitative approach. The analysis technique used for evaluating the level of financial health referred to the Decree of The Minister of State-Owned Enterprises No. Kep- 100/MBU/2002. The data collection technique used was documentation studies sourced from the annual report of PT Pos Indonesia (Persero) from 2018 through 2020. The results showed that the development of the indicator value of return on equity, return on investment, and cash ratio decreased, while the value of collection periods, the ratio of equity to total assets, and inventory turn over increased. This study also found the fluctuated value of the current ratio and total asset turnover. The financial health assessment in 2018 and 2019 had a healthy predicate. However, in 2020, it had an unhealthy financial health assessment predicate. Therefore, the company needs to have better financial performance to achieve good financial health conditions that will finally affect all stakeholders.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.33694
      Issue No: Vol. 6, No. 1 (2022)
       
  • Comparative Analysis of Activity-Based Costing and Traditional Methods in
           Determining Basic Room Rates in Didu's Homestay Banyuwangi

    • Authors: Firda Rachma Amalia, Ayu Wanda Febrian
      First page: 52
      Abstract: Determining competitive price is one of the ways to win in a market. The rate can be concluded by accurately calculating fixed and variable costs incurred in a business. However, regarding determining room costs, many homestay businesses do not apply proper calculation techniques. Their price often does not reflect specific activities, as many cost categories are indirect and fixed. This study compares the basic rate for homestay room business using traditional, and activity-based costing (ABC) approaches. Activity-based costing can allocate activity costs appropriately based on the consumption of each activity. This study collected data through observation and interviews at a homestay, additionally commanded a descriptive analysis. The data source was obtained from internal data, namely, financial data obtained from the homestay. There were three stages of data analysis, i.e. (1) calculation of the cost of renting the room using the traditional method; (2) calculation of the cost of rent for rooms using the ABC system; (3) comparison study between the calculation of the cost of rent for the room currently used by the homestay with calculations using the traditional method and the ABC System.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.33238
      Issue No: Vol. 6, No. 1 (2022)
       
  • Pieces Analysis to Improve Performance Cash Sales System: A Case Study on
           The Darmo Deli Supermarket

    • Authors: anisa fitri syabania
      First page: 67
      Abstract: Darmo Deli Supermarket is a growing retail company. Cash sales is the main source income for that company. In order to improve its performance, it is deemed necessary to conduct an analysis of the cash sales system at the Darmo Deli supermarket. A qualitative approach with observation, interviews, and documentation was used to obtain information about the cash sales flow and system that had been implemented. PIECES analysis has 6 aspects, performance, information, economic, control, efficiency and service. The results of the study show that the Darmo Deli Supermarket cash sales accounting information system has no warehouse section. Based on PIECES analysis, the control aspect of the cash sales system needs to be improved. So that, the fraudulent sales data reporting can be avoided, velocity and accuracy of financial reports in Darmo Deli Supermarket cash sales system can enhanced.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.31274
      Issue No: Vol. 6, No. 1 (2022)
       
  • Influence of Job Stress and Safety Climate on Safety Performance in
           Indonesia Rock Mining Company

    • Authors: Muhammad Rifqi
      First page: 77
      Abstract: This study was carried out in one of Indonesia's rock mining companies. This company conducts mining operations with heavy equipment and strict safety protocols to ensure that mining is carried out safely. However, there are still a lot of accidents and complaints at this firm, and the employees are stressed out. This research aims to understand more about the safety climate and job stress and how they affect safety performance. An organization's perception of safety hazards in their workplace is known as the safety climate. Job stress is defined as a feeling of strain caused by an excessive workload and mental and emotional tension, which might impede individual performance. The quality of employee performance about safety objectives is referred to as safety performance. This study was carried out on all 85 employees of a mining company in Jambi, Indonesia, in the stone mining division. Using SPSS, this study used multiple linear regression to determine the impact of two factors on safety performance: safety climate and job stress. A simple linear regression test was used to examine the effect of safety performance on reputation and productivity. A simple linear regression test was used to investigate the impact of safety performance on reputation and productivity. A simple linear regression test was used to examine the effect of safety performance on reputation and productivity. The findings revealed that the two factors impacted safety performance if the sig value was less than 0.05 in this investigation. This study also discovered that performance level reputation and productivity.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.34012
      Issue No: Vol. 6, No. 1 (2022)
       
  • Ebbs and Flows of Securities Fraud Litigation: Empirical Examination of
           Post-PSLRA Frequency & Severity Trends

    • Authors: Andrew Banasiewicz
      First page: 90
      Abstract: The separation of ownership and management that characterizes modern business corporations frequently gives rise to a conflict of interest known as agency dilemma. A manifestation of information asymmetry between organizational decision-makers – i.e., corporate directors and officers – and organizational owners/investors, that discord can spur formal allegations of incorrect, incomplete, misleading, or untimely management disclosures, ultimately leading to securities fraud litigation or simply shareholder litigation. For companies with distributed ownership spread across thousands of individual and institutional investors, securities lawsuits commonly encompass large pools or ‘classes’ of shareholders jointly pursuing their claims seeking financial compensation for management misinformation-caused losses; not surprisingly, those class actions stand out as one of the most economically and reputationally damaging manifestations of organizational risk. The research summarized here offers empirical assessment of the 25 years of securities class action filings and settlements that followed the passage of the seminal legislative act, the Private Securities Litigation Reform Act of 1995, yielding a number of unexpected shareholder litigation incidence and cost related conclusions.
      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.33633
      Issue No: Vol. 6, No. 1 (2022)
       
  • The Dominant Effect of Electronic Service Quality Attributes on Affective,
           Conative, and Action Electronic Customer Loyalty on Shopee E-Commerce
           Users in East Java

    • Authors: Nurul Maziyah, Prima Vitasari
      First page: 107
      Abstract: The high value of e-commerce business transactions which reached more than forty four billion US Dollars caused e-commerce companies to compete fiercely. Shopee is an example of a company that has successfully taken advantage of e-commerce business opportunities in Indonesia. Shopee as e-commerce with the most visitors currently has to face competition in its business scope. One way to face competition is to pay attention to the quality of its services (e-servqual). The purpose of this study is to analyze the indicators that have the most influence on the electronic service quality variable in maintaining affective, conative, and action e-customer loyalty on e-commerce users . Shopee in East Java by making modeling using Structural Equation Modeling . The sampling technique was carried out by purposive sampling, which was selected by Shopee users in various cities in East Java. The number of samples that are taken as much as 393 respondents. The attributes of the quality of electronic services in this study include efficiency, fulfillment, privacy, responsiveness, compensation and contact. From the results of the research, it is found that the indicators that give the greatest contribution to the diversity of the quality of electronic services are privacy , responsiveness , and contact . In addition, the relationship between e-servqual variables with affective, conative, and action customer loyalty , among others: e-servqual has a significant direct relationship and has a positive effect on affective E-loyalty, e-servqual has a significant direct and indirect relationship and has a positive effect on conative e-loyalty, e-servqual has a significant direct and indirect relationship and has a positive effect on action e-loyalty, affective e-loyalty has a significant direct and positive effect on conative e-loyalty, and affective e-loyalty has a significant direct relationship and has a positive effect on action e-loyalty.


      PubDate: 2022-04-25
      DOI: 10.20473/tijab.v6.I1.2022.31934
      Issue No: Vol. 6, No. 1 (2022)
       
 
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