Authors:Fabian Kreiseder, Moritz Mosenhauer Pages: 3 - 16 Abstract: Purpose: While the demand for mental health services increases, supply often stagnates. Providing treatment to those most in need is an important factor in its efficient distribution. We propose and conduct a statistical procedure for detecting rater-biases in patient prioritization tools. Design / Method / Approach: We gather real-life data from 266 illness severity assessments in an Austrian publicly funded mental health service provider, including a rich set of covariates. To ensure robustness, we merge this data with determinants of mental health and assessment identified by previous research, such as weather or seasonal indicators. Findings: We find statistically significant effects of rater-biases. These effects are robust to a large array of controls. Practical Implications: A back-of-the-envelope calculation reveals that the identified rater effects can translate to large changes in the waiting times for patients. Misspecified treatment allocations may lead to worsened symptoms and potentially fatal outcomes. Originality / Value: Although a growing literature focuses on patient prioritization tools, many articles study these in synthetic contexts using “vignettes”. In comparison, our study adds external validity by considering real-life treatments in the field. Research Limitations / Future Research: This study can be used as a starting point for deeper, causally focused studies. Disclaimer: In accordance with publisher policies and our ethical obligations as researchers, we report that one of the authors is employed at a company that may be affected by the research reported in the enclosed paper. We have disclosed those interests fully. Paper type: Empirical PubDate: 2022-03-03 DOI: 10.15421/192201 Issue No:Vol. 30, No. 1 (2022)
Authors:Yanti Pasmawati, Alva Edy Tontowi, Budi Hartono, Titis Wijayanto First page: 17 Abstract: Purpose: This research was conducted to analyze the extent to which online customer reviews (OCRs) can stimulate investment backers as a strategy to increase crowdfunding investment. Design / Method / Approach: This research is quantitative. Natural language processing (NLP) processes review text documents based on linguistic study, a lexicon-based method is used for sentiment analysis classification based on polarity score (pros and cons), while Multiple linear regression forms a model or relationship between online customer reviews and crowdfunding investments. OCRs consisting of numeric and text features were collected from one hundred technology products (3D printing, drones, cameras, wearables) on Kickstarter.com. Findings: The study results show that, in addition to positive reviews, the number of comments and the number of sentiment reviews can increase consumer interest in investing in technology products on the crowdfunding platform. Moreover, positive reviews have the most positive effect on crowdfunding investments. Practical Implications: The study results are expected to be used for startup business, especially technology products as a strategy to increase funding investment on a reward-based crowdfunding platform. Startups can take advantage of online customer reviews as one of important factors in stimulating potential backers and backers to invest. Social implications: The strategy of utilizing online customer reviews can be used especially for technology product-based startup business to get funding support as a resource in completing a product development stage. Originality / Value: The novelty of this research is that it focuses on a technological product development stage, product campaigns on a reward-based crowdfunding platform, considering online customer reviews through sentimental (online reviews) and numerical characteristics (number of comments, number of sentiment reviews) simultaneously as a strategy to increase investment. Research Limitations / Future Research: This study has some limitations as it used only online customer reviews as an attribute that affects crowdfunding investment. Future research is expected to explore online customer reviews to determine important attributes (unique words) as consideration for strategies to increase crowdfunding investment. Paper type: Empirical PubDate: 2022-03-04 DOI: 10.15421/192202 Issue No:Vol. 30, No. 1 (2022)
Authors:Jane Were First page: 25 Abstract: Purpose: The study sought to examine the contribution of managerial competencies with indicators namely leadership, employee development, decision making, succession planning and governance on the performance of the furniture manufacturing sector with firm size and firm age as moderating variable. Design/Method/Approach: The study adopted a descriptive and explanatory research design of which a sample of 280 licensed firms was randomly selected. Structured questionnaires were distributed to the managers and a factor analysis was used to reduce the number of variables and establish the underlying constructs while analysis of moments of structures was applied to develop theory. Findings: The study found that managerial competencies and firm performance had a positive and statistically significant contribution. The moderating effect of firm size and age on firm performance was found negative predicting that the variable has no moderating influence on the firm performance. Theoretical implications: This study concluded that to enhance firm’s performance measured in terms of profitability and growth there is need to manage and sustain firm performance based on leadership, employee development, decision-making succession planning and governance to create competitive advantage through effective strategy implementation process. Practical implications: This study will not only add value to the existing body of knowledge in strategic management practice but by pointing out that when implementing strategy, CEOs and senior managers should consider these factors in order to improve firm performance. Originality/Value: This study is unique in the sense that it provides an expansion of the conceptualization of managerial competencies framework. Research limitations/Future research: The study findings were solely based on the views of managers/owners and therefore, the results are prone to manager’s bias. Thus, more studies should incorporate other stakeholders namely consumers, suppliers and dealers. The study was only based on furniture manufacturing firms in eight counties and therefore, generalizability of the finding could be limited to only the eight Counties. Thus, more studies should be carried out to include other Counties making the study more national. Paper type – Empirical PubDate: 2022-03-10 DOI: 10.15421/192203 Issue No:Vol. 30, No. 1 (2022)
Authors:Valentina Volkova, Valentina Oglih, Aleksii Shapovalov, Yuriy Gurtovoy First page: 36 Abstract: Purpose: The study aims to analyze and determine the competitive advantages of insurance companies in Ukraine in order to increase their competitiveness on the basis of economic and mathematical modeling. Approach/Findings: Detailed analysis of performance indicators of the leading insurance companies in Ukraine was carried out. Based on economic and mathematical modeling, their competitive advantages were calculated. Factors that most significantly affect the competitiveness of an insurance company were determined. Originality/Value: The study includes a holistic and systematic approach to determining the competitive advantages of insurance companies in the Ukrainian market based on factor analysis of their performance. This study provides additional opportunities for strategic management of a company. The proposed approach can be the basis for implementing simulation experiments of an insurance company to determine the most significant indicators of its work to increase competitiveness. Practical Implications: Model calculations, carried out in the work, made it possible to determine the position and opportunities of companies in the Ukrainian insurance market, factors that increase the competitiveness of insurance companies, as well as directions for improving their development strategies. Research Limitations/Future Research: Research prospects are associated with further improvement of indicators that are system-forming in determining competitive advantages of insurance companies in Ukraine. Paper type: Empirical PubDate: 2022-02-02 DOI: 10.15421/192204 Issue No:Vol. 30, No. 1 (2022)
Authors:Imad Ait Lhassan, Oumayma Bedraoui, Otmane Akhannich First page: 48 Abstract: Purpose: The objective of any change in public administrations is to improve their management system to provide a better service to the citizen user. This is how policy makers defend their political agendas. However, the effectiveness of the digital transformation of public services is not limited to the promulgation of laws but to their impact on the satisfaction of users of public administration and its perception by the public agent and the citizen. The objective of this article is to analyze the impact of digital transformation on the satisfaction of users of public administration, and more particularly of tax administration. Design / Method / Approach: This is an empirical study with a quantitative approach using a questionnaire administered to 107 taxpayers. We analyzed data through the structural equation method with SmartPls software to study the relationship between five sub-variables of digital transformation and user satisfaction. Originality / Value: The results show a significantly positive relationship between three sub-variables of digital transformation and user satisfaction: perceived ease of use, perceived usefulness, and website design. Research Limitations / Future Research: In addition, public administrations need to stay abreast of current trends in service digitalization. The success of the digitization of the administration is conditioned by the commitment and involvement of all stakeholders. This is with the view to providing quality services in real-time, thus meeting users' expectations. Paper type: Empirical PubDate: 2022-03-21 DOI: 10.15421/192205 Issue No:Vol. 30, No. 1 (2022)
Authors:Vanessa Natalisa Palilingan, Ananda Sabil Hussein, Sri Palupi Prabandari First page: 58 Abstract: Purpose: This study focuses on identifying aspects that can influence the behavior of consumers who make purchases at thematic cafes in Malang. This study uses a thematic store atmosphere as an independent variable, impulse buying behavior as a dependent variable, as well as positive emotion and impulse buying tendency as mediating variables. Design / Method / Approach: Quantitative approaches and explanatory research are used in this study. The respondents in this study were consumers who had visited the thematic cafe in Malang city, and a purposive sampling technique with a total sample of 200 respondents was used to determine the number of samples. The data collection method used a questionnaire, and the data were analyzed by PLS-SEM. Findings: The findings of this study indicate that the thematic store atmosphere does not have a significant effect on impulse buying behavior. Meanwhile, positive emotion and impulse buying tendency were able to perfectly mediate the relationship between the thematic store atmosphere and impulse buying behavior. Practical Implications: A thematic cafe with an atmosphere designed according to the concept of a theme that is carried out very well can produce feelings of pleasure, excitement or comfort so that consumers feel like exploring or enjoying the atmosphere of the cafe so as to encourage unplanned purchases. Originality / Value: The thematic store atmosphere is based on the thematic cafe trend in the city of Malang. The researcher also tries to make this research more comprehensive by examining the relationship between an impulse buying tendency and positive emotion both of which are mediating variables. Paper type: Empirical PubDate: 2022-03-25 DOI: 10.15421/192206 Issue No:Vol. 30, No. 1 (2022)
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