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Abstract: Comprehending the characteristics or potential benefits of global mobility of scientists has been inadequate from academic/practical perspectives. We attempt to fill a theoretical gap by focusing on the nature/dimensions of the mobility of highly educated people to other countries. We analyze data from the Open Researcher and Contributor ID-ORCID database and examine the characteristics of scientists as well as the propensity of these highly qualified individuals to migrate. Using 6000 migration records of PhDs from 194 countries we utilize visual analytics to explore the various dimensions of scientists and their movements. Results show that the largest numbers of researchers reside in developed countries; there is net inflow of PhD researchers to developed countries. Also, scientific immigration is impacted not only by the availability of research positions in academic institutions, but also by the economics (supply/demand) as well as contemporary immigration policies and social trends. Keywords: IT Research and Theory; Computer Science & IT; Digital Divide & Developing Countries Citation: International Journal of Technology Diffusion (IJTD), Volume: 14, Issue: 1 (2023) Pages: 0-0 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJTD.331090 Issue No:Vol. 14, No. 1 (2023)
Please help us test our new pre-print finding feature by giving the pre-print link a rating. A 5 star rating indicates the linked pre-print has the exact same content as the published article.
Authors:Mandal; Pratap Chandra Pages: 1 - 12 Abstract: Service companies should generate and deliver superior services and manage service quality. The objective of the study is to analyze the various aspects of management of service quality. The methodology adopted is a conceptual analysis of managing service quality in organizations. Companies should manage customer expectations and product-service bundles. They should appreciate and involve technological developments and information technology in management of service quality. They should implement self-service technologies and chatbots to improve service quality. Academicians may analyze the various aspects of management of service quality and suggest effective models. Practicing managers should manage customer expectations and product-service bundles, appreciate the involvement of technological developments, and implement latest technological developments like self-service technologies and chatbots for managing service quality effectively. All these initiatives will help companies to manage service quality, deliver superior services, and to achieve growth and business excellence. Keywords: IT Research and Theory; Computer Science & IT; Digital Divide & Developing Countries Citation: International Journal of Technology Diffusion (IJTD), Volume: 14, Issue: 1 (2023) Pages: 1-12 PubDate: 2023-01-01T05:00:00Z DOI: 10.4018/IJTD.319975 Issue No:Vol. 14, No. 1 (2023)
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