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Journal of Asia Business Studies
Journal Prestige (SJR): 0.245  Citation Impact (citeScore): 1 Number of Followers: 1  Hybrid journal * Containing 1  Open Access article(s) in this issue *ISSN (Print) 1558-7894 - ISSN (Online) 1559-2243 Published by Emerald  [360 journals]
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- Catalyzing resource recombination in higher education through potential
building and value realizing capabilities-
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Authors: Dilnaz Muneeb , Haris Aslam , Shahira Abdalla , Naeem Hayat , Syed Zamberi Ahmad
Abstract: This paper aims to examine internal market orientation (IMO), potential building capabilities and value realizing capabilities, i.e. dynamic capabilities (DC) as an antecedent of resource recombination in higher education institutions of the United Arab Emirates. Data was collected from 349 faculty members and analyzed using the covariance-based structural equation modeling technique. Results did not support a direct relationship between IMO and resource recombination. However, results did provide support for IMO’s significant impact on potential building and value realizing capabilities. The impact of potential building capabilities on resource recombination was partially supported, whereas the impact of value realizing capabilities on resource recombination was fully supported. This study provides guidelines for the higher education managers, especially for the strategic management of its resources. The study also provides a basis for improving internal market policies to remain abreast of DC to succeed in the market. Most significantly, the findings of the study offer guidance toward effective resource planning and innovative management practices. This study identifies the essential resources and capabilities framework that guides firms to modify their capabilities in the face of changing environment.
Citation: Journal of Asia Business Studies
PubDate: 2022-05-09
DOI: 10.1108/JABS-10-2021-0442
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Testing the stress‐strain‐outcome model in
Philippines‐based call centers-
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Authors: Felicito Angeles Jabutay , Sasithorn Suwandee , Jerwin Angeles Jabutay
Abstract: The purpose of this paper is to examine the relationships between perceived customer unfriendliness, emotional exhaustion, emotional dissonance and turnover intent using the stress–strain–outcome model in the call center industry in the Philippines. In addition, this paper also investigates the mediating effects of leader–member exchange (LMX) and emotional exhaustion. This paper proposed a theoretical model hypothesizing the linkages between the abovementioned variables. Structural equation modeling was used to test the hypotheses using a data set from a sample of 605 Filipino call service representatives. The results indicate that perceived customer unfriendliness as a stressor is a positive predictor of emotional exhaustion and emotional dissonance as strains. In turn, emotional exhaustion and emotional dissonance positively influence turnover intent. The results also reveal that LMX mediates the impact of perceived customer unfriendliness on emotional exhaustion. Further, the exhaustion variable mediates the effect of emotional dissonance on turnover intent. The results suggest that contact with unfriendly customers has negative emotional implications and highlight the need for training or intervention programs to help service agents develop coping mechanisms. The results also imply that leader-initiated high-quality LMX could help attenuate perceived customer unfriendliness's impact on emotional exhaustion. To the best of the authors’ knowledge,this paper is the first to examine and confirm the causal relationships of the proposed model’s variables using the stress–strain–outcome model.
Citation: Journal of Asia Business Studies
PubDate: 2022-05-05
DOI: 10.1108/JABS-06-2021-0240
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Procedural justice influencing affective commitment: mediating role of
organizational trust and job satisfaction-
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Authors: Avinash D. Pathardikar , Praveen Kumar Mishra , Sangeeta Sahu
Abstract: This paper aims to examine the effect of procedural justice on affective commitment, through the mediating of organizational trust and job satisfaction. Data were collected from 305 executives working in eight large cement organizations through a standardized questionnaire. Confirmatory factor analysis, structural equation modelling and mediation analysis were performed to examine the relationship. Procedural justice significantly influenced job satisfaction and organizational trust directly. Organizational trust and job satisfaction are partially mediated by organizational justice and affective commitment. Interestingly, procedural justice does not influence affective commitment directly. Procedural justice and affective commitment are crucial aspects of an organization. Limited research has been conducted linking procedural justice, organizational trust, job satisfaction and affective commitment. This study was conducted in the South Asian country of India, where power-distance prevails
Citation: Journal of Asia Business Studies
PubDate: 2022-04-28
DOI: 10.1108/JABS-08-2021-0356
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Domain-based ambidexterity for managing a dual business model in the
hospitality industry in the midst of COVID-19 pandemic: an exploratory
study-
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Authors: Vergine Virsta Yassiva , Anjar Priyono , Wisnu Pambudi Wibowo
Abstract: This study aims to analyse how a hotel company manages ambidexterity when operating different business models in different markets located in the same country. This research was conducted using a qualitative case study, and the subjects were selected using the theoretical sampling technique. A corporation managing two hotel business units located in the same city but operating different business models – a premium and a low-cost business model – were selected as subjects. The empirical evidence revealed that an ambidextrous business model can be realized through integration or separation of appropriate domains of business activities. The empirical findings further showed that exploitations are easier to integrate than explorations. The authors found that firms using structural separation for managing premium and low-cost business models can avoid market cannibalism and achieve synergies between different business models if business model ambidexterity is well managed. This study extends research in the area of ambidexterity and business models. It responds to calls to examine how firms using structural separation implement business model ambidexterity in practice, particularly in service sectors. By analysing the details of activities within the business model, the authors advance the understanding of which domains are suitable for an integration or separation approach.
Citation: Journal of Asia Business Studies
PubDate: 2022-04-25
DOI: 10.1108/JABS-05-2021-0192
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Evaluation of key factors for industry 4.0 technologies adoption in small
and medium enterprises (SMEs): an emerging economy context-
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Authors: Koppiahraj Karuppiah , Bathrinath Sankaranarayanan , Idiano D’Adamo , Syed Mithun Ali
Abstract: Industry 4.0 (I4.0) not only turns traditional industrial activities upside down but also demonstrates its potential to enhance industrial competitiveness and productivity. In this context, technological advancement and I4.0 is a strategy to be pursued. This study aims to consider different I4.0 technologies by analysing Indian small and medium enterprises (SMEs). Key factors and promising I4.0 technologies were selected using literature analysis and experts’ panel. The appropriate I4.0 technology for Indian SMEs is recommended using the fuzzy complex proportional assessment (COPRAS) method. Results reveal that ability to expand IT infrastructure, change in the organization’s structure and the capacity to analyse key performance indicators as three crucial key factors in I4.0 implementation. In particular, the smart factory is identified as a better I4.0 for Indian SMEs. This work has analysed Indian SMEs, but it is appropriate for other developing economies with limited technical resources, financial resources and inadequate skill sets. This work identifies a gap in the current literature, and the findings proposed by this work are oriented to assist decision makers, industrial managers and practitioners in selecting I4.0 technology and enhancing the industrial infrastructure. At the same time, cooperation between the government and industrial community is required to develop programmes for imparting the knowledge of I4.0 among SMEs. The framework used in this study will arm the industrial management in adopting I4.0.
Citation: Journal of Asia Business Studies
PubDate: 2022-04-25
DOI: 10.1108/JABS-05-2021-0202
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Does service recovery matter' Relationships among perceived recovery
justice, recovery satisfaction and customer affection and repurchase
intentions: the moderating role of gender-
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Authors: Muhammad Asghar Ali , Ding Hooi Ting , Ahmad Shahrul Nizam Isha , Muhammad Ahmad-Ur-Rehman , Shoukat Ali
Abstract: The purpose of this study/paper is first to determine the impact of perceived recovery justice (PRJ) (as a second-order construct) on recovery satisfaction and repurchase intentions; secondly, to investigate the mediating impact of customer affection and recovery satisfaction (on the relationship between PRJ and repurchase intentions and satisfaction and repurchase intentions, respectively); and thirdly, to examine the moderating effect of gender on the relationships between PRJ–recovery satisfaction–repurchase intentions. The authors used a self-administrated survey technique for data collection. Afterwards, partial least square structural equation modelling was used to evaluate the data from 300 respondents (the automotive insurance industry in Punjab, Pakistan). The findings show that PRJ, recovery satisfaction and customer affection positively predict repurchase intentions. PRJ also indirectly predicts repurchase intentions through the mediating effect of recovery satisfaction. Gender has a contingent effect on the PRJ–customer satisfaction–repurchase intentions relationship, such that the effect is higher for females than males. These findings have important theoretical and practical implications. To counter service failure, this study helps to draft effective strategies and policies for the insurance industry to make customers loyal patrons. These findings have important theoretical and practical implications. To counter service failure, this study helps to draft effective strategies and policies for the insurance industry to make customers loyal patrons. This study also tested a novel relationship, in that the authors used customer affection as a mediating factor between the satisfaction and repurchase intentions relationship. Moreover, the authors also tested the moderating role of gender in PRJ–recovery satisfaction–repurchase intentions associations.
Citation: Journal of Asia Business Studies
PubDate: 2022-04-15
DOI: 10.1108/JABS-02-2021-0060
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- The moderating role of trust in influencing the effectiveness of export
incentives of exporters in the ASEAN-
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Authors: Pornlapas Suwannarat
Abstract: This study aims to determine the moderating role of trust on the influence of export incentives over importer role performance. The mediating role of importer role performance and the impact of export incentives on exporter performance have also been investigated. This study used survey as the main data collection method to obtain data from 105 executives of exporting firms. An official database of export firms was provided to this study by the Department of Export Promotion, Ministry of Commerce of Thailand. Significant partial moderation effect of trust on the impact of export incentives over importer role performance has been seen. Also, this study found a partial mediating role of the importer role performance in mediating the association of export incentives and exporter performance. In addition, export incentives in the form of credible channel policies and price and financial incentives have been found to have a significant positive effect on importer role performance. This study will be of practical value for practitioners or managers of export firms because it is essential to enhance trust with importers and select the appropriate export incentives for importers. This could enhance competitiveness of the export firms. This is an original attempt to investigate the role of trust as moderator in influencing the impact of export incentives on importer role performance. Also, this study initially ascertains the mediating effect of importer role performance in mediating the effectiveness of both monetary and non-monetary incentives on exporter performance.
Citation: Journal of Asia Business Studies
PubDate: 2022-04-12
DOI: 10.1108/JABS-04-2021-0169
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Foreign coworker nationality, cultural distance, and perception of
cultural diversity in the workplace-
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Authors: Philippe Orsini , Remy Magnier-Watanabe
Abstract: As Japan has been slowly opening up to foreign workers to supplement its shrinking workforce, local employees have had to deal with increased diversity at work, owing to the presence of foreign coworkers. This paper aims to investigate the relationship between foreign coworkers’ nationality (specifically Chinese, Korean and those from Western countries) and the perception of the benefits and threats of cultural diversity in the workplace by Japanese employees. A sample of Japanese employees working in Japan, half of which working with foreigners, was used, focusing on those Japanese employees who reported working with foreign coworkers of a single nationality. The authors found that Japanese workers’ perceived benefits of cultural diversity at work, but not perceived threats, are significantly impacted by the unique nationality of their foreign coworkers. Specifically, the effect of coworker nationality is most apparent for the two benefits of “understanding of diverse groups in society” and “social environment,” whereby cultural distance is significantly and positively related to these perceived benefits. And more benefits from cultural diversity at work are perceived by Japanese employees in the presence of Western or Chinese, rather than South Korean coworkers. In the Japanese context, hiring employees from certain distant and heterogeneous cultures and nationalities could increase the positive perception of multiculturalism at work, therefore facilitating diversity management and fostering inclusion in the culture of the firm. Very little research in Japan has examined perception biases among native employees based on the nationality of their foreign coworkers, which is critical as globally minded Japanese firms are trying to increase their level of internal internationalization.
Citation: Journal of Asia Business Studies
PubDate: 2022-04-04
DOI: 10.1108/JABS-10-2021-0413
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Shared transformational leadership and emergent team processes:
determinants of team viability and team satisfaction-
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Authors: Nandan Prabhu , Roopa Modem
Abstract: The purpose of this study is to examine the effects of shared transformational leadership and its components on team viability and team satisfaction through the mediating processes of workplace spirituality and team trust, the emergent states of team processes. This study is based on software project teams working in India’s information technology sector. The study adopts a cross-sectional research design to investigate the relationships between the study’s constructs. This study shows varying effects of the components of shared transformational leadership on team viability and team satisfaction. The study has shown empirical evidence for the mediating role of workplace spirituality in the relationship between shared transformational leadership components and team effectiveness components. This study reveals the intervening roles of workplace spirituality and team trust in the relationship between shared transformational leadership as a unidimensional construct and team viability and effectiveness. Team rewards and team autonomy can cultivate a sense of community and trust among team members. Team trust facilitates autonomy, and workplace spirituality helps develop connectedness among team members. This study has contributed to the research discourse on team effectiveness by demonstrating that workplace spirituality and team trust act as mediators in the relationship between shared transformational leadership and team effectiveness. This study has shown the relative strength of the effects of the components of shared transformational leadership on workplace spirituality, team viability and team satisfaction.
Citation: Journal of Asia Business Studies
PubDate: 2022-03-18
DOI: 10.1108/JABS-04-2021-0141
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Innovation, trade barriers and exports: evidence from manufacturing firms
in ASEAN countries-
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Authors: Abu H. Ayob , Joan Freixanet , Hazrul Shahiri
Abstract: This study aims to integrate both internal and external factors to examine the effect of innovation and perceived trade barriers on firms’ export activity. In particular, the authors expand the scope of innovation into both technological (product and process) and non-technological (marketing and management) innovation. Furthermore, the authors examine the potential joint effect of perceived customs and trade barriers on firms. The authors empirically test the hypotheses by using firm-level data from the World Bank Enterprise Survey during the most recent year available for each ASEAN country, together with both firm- and country-level controls from various data sources. Specifically, the final sample for analysis includes 3,602 firms from Cambodia (100), Indonesia (1157), Laos (99), Malaysia (445), the Philippines (719), Thailand (572) and Vietnam (510). First, the results show that firm-specific innovation capabilities (including non-technological of managerial innovation) do matter for explaining export propensity. Furthermore, in contexts in which location-bound advantages are prevalent, the effects of innovation may disappear and further deteriorate performance in the post-entry stage. Second, the findings support the notion regarding the prevalence of country- over firm-specific advantages for the international expansion of companies from ASEAN countries. More specifically, this study holds that innovation does not matter for export intensity and that factors related to the location’s institutions appear to be more important. First, it acknowledges and examines the effect of not only technological innovation, but also non-technological innovation on export intention. Second, the paper measures the institutional effect at the firm level, rather than as a country-specific factor, to better understand the combined effect of internal and external variables on firms’ export strategy. Furthermore, it performs a cross-country analysis while controlling for other confounding firm and macro factors. Third, the authors test the model on both pre-entry (export propensity) and post-entry (export intensity) stages. Finally, the study responds to calls for research that examines the international competitive advantages of firms from ASEAN countries.
Citation: Journal of Asia Business Studies
PubDate: 2022-03-14
DOI: 10.1108/JABS-05-2021-0185
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Proactive personalities, trait competitiveness and well-being among retail
employees: job burnout as a mediator-
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Authors: Mastura Ab. Wahab , Deborah Blackman
Abstract: As the literature reveals contrasting arguments regarding the positive effect of a proactive personality on well-being, this paper aims to investigate the negative consequences of a proactive personality on employee well-being. The paper tests the relationships between a proactive personality, trait competitiveness and well-being. It also examines the mediating effect of job burnout on these relationships. The data were collected from 213 employees working in the retail sector across Malaysia. AMOS’s structural equation modeling was used to test the hypotheses of the study. Overall, the findings showed that a proactive personality negatively affected employee well-being. Job burnout had a partially mediating effect on this relationship. However, the effect of trait competitiveness on employee well-being was insignificant and the mediating effect of job burnout on this relationship also found no support. The main contributions of this study are twofold. First, this study shows that a proactive personality can have negative repercussions for employee well-being. In contrast to many previous findings on the proactive personality, this study tests and verifies the possibility of an adverse impact of being proactive. Second, this study reveals that job burnout can play a vital role in mediating the adverse effect of a proactive personality on well-being. This suggests that depending on the context, being proactive will not always result in desirable outcomes, especially if job burnout is present. Therefore, organizations need to prepare contingency plans to offset the negative effects of such burnout.
Citation: Journal of Asia Business Studies
PubDate: 2022-02-17
DOI: 10.1108/JABS-04-2021-0171
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Perceptions of politics and organizational citizenship behavior: political
skill and conscientiousness as moderators-
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Authors: Divya Tripathi , Shailendra Singh , Arup Varma
Abstract: The purpose of this paper is to examine how perceptions of politics (POP) impact individuals’ willingness to engage in organizational citizenship behavior (OCB) and how this relationship is impacted by individuals’ conscientiousness and political skills. Primary data collected from 211 employee working in the consultancy sector in India were analyzed using hierarchical moderated regression technique. The authors found a significant three-way interaction between POP, conscientiousness and political skill in predicting OCB. Presence of high conscientiousness and high political skill alleviates the negative effect of politics on OCB. The data were collected from consultancy sector organizations, and thus, generalizability of the results is somewhat limited. Further, self-report surveys are used for data collection. Future studies should use multiple methods to collect data to avoid common method bias. The results suggest that to alleviate the negative effect of POP on OCB, practitioners should recruit employees with high levels of conscientiousness and impart training to develop political skill. This study attempts to take a holistic person-centric approach to study the moderating effect of personality variable and political skill when examining the linkage between perceived politics and citizenship behavior.
Citation: Journal of Asia Business Studies
PubDate: 2022-02-11
DOI: 10.1108/JABS-09-2021-0369
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- External knowledge sourcing, knowledge management capacity and firms'
innovation performance: evidence from manufacturing firms in Thailand-
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Authors: Phakpoom Tippakoon , Nattapon Sang-Arun , Panisa Vishuphong
Abstract: This study aims to examine the effects of external knowledge sourcing breadth and depth and explore whether there exists a complementary effect of breadth (or depth) and knowledge management (KM) capacity on firms’ innovation performance. Specifically, this study investigates the direct effects of breadth, depth and KM capacity on product and process innovation outcomes and tests whether complementary effects exist between breadth and KM capacity and between depth and KM capacity. This study uses the survey data of 302 manufacturing firms in Thailand and uses ordinal regression analysis to test the hypotheses empirically. Regression results reveal that breadth and KM capacity are essential for enhancing firms' innovation performance, while depth is not significant. However, the authors do not find a significance of complementary effects between breadth and KM capacity and depth and KM capacity on firms’ innovation performance. This study provides additional evidence to contribute to an ongoing debate on what knowledge sourcing strategies (breadth or depth) are significant for enhancing firms’ innovations. Moreover, it explores whether complementary effects between KM capacity and breadth/depth exist in determining firms' innovation performance, which is a neglected issue in the existing literature.
Citation: Journal of Asia Business Studies
PubDate: 2022-02-10
DOI: 10.1108/JABS-08-2021-0350
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Influence of contextual factors on investment decision-making: a fuzzy-AHP
approach-
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Authors: Muskan Sachdeva , Ritu Lehal , Swati Gupta , Sanjay Gupta
Abstract: The behavioural decision-making process of individuals highlights the importance of investors’ sentiment and their correlation with the real economy. This paper aims to contribute to the literature of behavioural finance by examining the influence of contextual factors on investment decision-making. Using a questionnaire, a total of 445 valid responses were collected from March to May 2021 through online sources. The current study uses a technique of Fuzzy-analytical hierarchical process (AHP) to assign relative weights to various contextual factors influencing investment decision-making. Harman’s single factor test was used to check common method bias. Results of the study reveal that accounting information, self-image/firm-image coincidence, and neutral information as the top-ranked factors in influencing investment decisions, whereas advocate recommendation and personal financial needs emerged as less important factors in influencing investment decisions. The current study collects data from Indian stock market investors, which may limit the generalization of the study to India only. Moreover, this study is cross-sectional in nature, and there are numerous factors that are not part of the study but might significantly influence the investors’ decision-making process. The research has implications for both academicians working in the area of behavioural finance and practitioners’ who are active in stock markets, more specifically dealing with retail investors and in the domain of personal finance. Also, the current study will accommodate different groups, i.e. policy makers, financial advisors, investors, investment professionals, etc. in carrying out their professional work. The current study will provide a comprehensive overview of individual investor behaviour. To the best of the authors’ knowledge, the present study is one of its kind to use the Fuzzy-AHP technique for evaluating the relative ranks of contextual factors influencing investment decision-making.
Citation: Journal of Asia Business Studies
PubDate: 2022-02-10
DOI: 10.1108/JABS-09-2021-0376
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Economic consequences of IFRS convergence: evidence from phased manner
implementation in India-
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Authors: Manish Bansal
Abstract: This study is to examine the economic consequences of International Financial Reporting Standards (IFRS) converged standards by exploring its phased manner implementation in India. The study measures the economic outcomes in the form of capital market reactions such as cost of equity capital, cost of debt capital, information asymmetry and market liquidity. Difference-in-difference (DiD) methodology has been used to analyze the data for this study. Based on a sample of 2,685 Bombay Stock Exchange (BSE) listed firms, results show that the Indian capital market reacts negatively to the adoption of IFRS-converged standards. In particular, results show that the cost of equity capital, cost of debt capital and information asymmetry have been increased and market liquidity has been decreased for test firms relative to benchmark firms immediately after IFRS convergence and this negative effect is more pronounced among small firms than large firms. Subsequent tests suggest that test firms have better capital market reactions in the later year of implementation relative to benchmark firms that are implementing IFRS for the first time. It indicates the learning curve effect of IFRS on the economic outcomes as negative impact ameliorates over time. The study is among earlier attempts to investigate the impact of IFRS on capital market reactions by exploring the phased manner implementation framework. The study is also among the pioneering attempts to examine the learning curve impact of IFRS on capital market reactions.
Citation: Journal of Asia Business Studies
PubDate: 2022-02-10
DOI: 10.1108/JABS-10-2021-0414
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- The seven pillars of a winning strategic architecture in emerging markets
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Authors: Aidan Connolly , Damien McLoughlin , Federica Pazzaglia , Karan Sonpar , Mary Shelman
Abstract: This viewpoint reflection draws upon the authors’ ongoing experience and research in the agribusiness sector and aims to propose a framework for succeeding in emerging markets and offer some insights that run counter to traditional approaches and practices. Despite its economic, social and political significance, the agribusiness sector remains neglected in mainstream academic scholarship. Additionally, much research presents an MNC-centric view, despite the success of several local firms. The framework presented in this viewpoint reflection identifies seven pillars of a winning strategic architecture to succeed in emerging markets and encourages future scholarship that theoretically elaborates and specifies boundaries for each of the practices that underpin it. This viewpoint draws upon our experience, case studies, and ongoing primary research on the agribusiness sector. It is meant to be a “call for future research” as opposed to testing or elaborating theory. This paper proposes a framework on seven pillars of a winning strategic architecture – benefits of centralization, satisficing, avoiding short-term myopia, developing own talent, more playfulness and experimentation, customer-driven product development and novel types of process innovation – and encourage future scholarship to theoretically elaborate and specify boundaries for each of these practices. This paper offers a winning architecture template of seven practices and urges future theory to test, elaborate and establish boundaries for these practices. The seven practices offered in this paper will allow managers to question prior assumptions and rethink their business models. Although the agribusiness sector is one of the largest and most important sectors in emerging markets, it remains neglected in much scholarship. This sector employs large numbers of people and focuses on one of the most important aspects of society (i.e. food). This paper offers several country intuitive insights on the seven elements of a winning strategic architecture. Examples include: advocating centralization and/or vertical integration, building as opposed to buying talent, satisficing as opposed to excelling and a greater focus on long-term and relational approaches even though they might appear to be inefficient in the short term.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-31
DOI: 10.1108/JABS-07-2021-0298
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Exploring the switching intention of patients to e-health consultations
platforms: blending inertia with push–pull–mooring framework-
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Authors: Nikita Dogra , Shuchita Bakshi , Anil Gupta
Abstract: Technology has revolutionized the delivery of health-care services, with e-consultations becoming popular mode of service delivery, especially during the pandemic. Extant research has examined the adoption of e-health consultation services, with little attention paid to examine the switching behavior. This study aims to identify factors affecting patients’ intentions to switch from conventional mode i.e. visiting hospitals/clinics to e-health consultations. To understand this we use the push–pull–mooring (PPM) framework and integrate variables from status quo bias framework to the model. A cross-section research design was used, which rendered 413 valid responses which were obtained from the patients visiting a traditional hospital setup. The data was analyzed using partial least square – structural equation modeling using SmartPLS 3.0. Findings suggest that push effects (inconvenience and perceived risk), pull effects (opportunity for alternatives and ubiquitous care), mooring effects (trust) and inertia significantly influence patients’ switching intentions from visiting hospitals/clinics to e-health consultations. Further, habit and switching cost positively influence inertia. This study shall enable online health-care service providers and practitioners to understand patients’ intentions to switch to online health platforms and accordingly develop related marketing strategies, services and policies to encourage them to switch to the new offerings. The current study enriches the previous research on e-health services by applying and extending PPM framework as the base model and showing its efficiency in predicting individuals switching intentions in the context of emerging economies. This study bridges the gap by focusing on switching behavior in context of health services.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-28
DOI: 10.1108/JABS-02-2021-0066
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Impact of perceived organizational support on organizational commitment of
banking employees: role of work-life balance-
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Authors: Aarif Mohd Sheikh
Abstract: This paper aims to examine the relationship between perceived organizational support (POS) and work-life balance (WLB) in the context of the Indian banking sector and their subsequent impact on the commitment level of employees. Data were collected from 617 banking employees holding different positions with a structured adapted questionnaire. The data analysis was done using structural equation modeling. The results revealed a positive influence of POS on WLB. Moreover, this relationship has been found to be partially mediated by organizational commitment (OC). This study augments the organizational behavior domain by identifying and empirically validating POS as an antecedent of WLB and OC as its consequence in the context of the Indian banking sector, where such studies are scant. The study also suggests the managerial and theoretical implications based on the findings.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-21
DOI: 10.1108/JABS-02-2021-0071
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Total reward system, job satisfaction and employee productivity on company
financial performance: evidence from Indonesian generation z workers-
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Authors: Josua Tarigan , Jordan Cahya , Albert Valentine , Saarce Hatane , Ferry Jie
Abstract: The study of monetary and non-monetary rewards from the human resource management (HRM) perspective has rarely been analyzed so far. There has been extensive study on HRM, yet only a few studies explicitly discuss the correlation between the adoption of a total reward system (TRS) and employee-related outcomes. This paper aims to analyze this important issue to provide inputs for organizations to design compensation strategies that will impact on company’s financial performance with employee productivity and job satisfaction as mediating variables specifically for Generation Z. A survey was conducted on 40 companies operating in the service sector in Indonesia. The authors captured the overall TRS result on three outcome variables (i.e. job satisfaction, employee productivity and financial performance). Furthermore, the authors examine the impact of TRS (base pay, training and development and positive work environment) on Generation Z workers. Structural equation modeling analysis was conducted on 40 Indonesian, service industry, listed firms with an average of 6 representatives per firm. The results validate that the adoption of a TRS exerts a positive influence on the aforementioned outcomes. However, the interesting fact about the finding is that Generation Z cannot be easily satisfied with only monetary incentives; their preference has shifted from monetary concerns to self-capability. The empirical result suggests that TRS serves as a tool in encouraging employees and boosting productivity. Accordingly, firms should incorporate TRS practices to enhance job satisfaction and productivity, as well as sustain the relationship with stakeholders. Subsequently, management should also be concerned with maintaining good employee productivity to improve a company’s financial performance by supervising and monitoring company operations, as well as ensuring the fulfillment of the stakeholder’s interests. This paper provides original insights into the complex relationship between TRS and the aforementioned outcomes, such as job satisfaction, employee productivity and financial performance.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-19
DOI: 10.1108/JABS-04-2021-0154
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Fostering change-oriented OCBS: an analysis of India’s IT talent
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Authors: Aakanksha Kataria , Kumari Rashmi , Mansi Rastogi
Abstract: This study aims to investigate how workplace resourcefulness (positive psychological climate), as well as personal resources (psychological capital [PsyCap]), influence work engagement to promote change-oriented organizational citizenship behaviors (Ch-OCBs) among Indian information technology (IT) personnel. The social exchange theory and job demands-resources model are used to provide rationale for proposing a comprehensive mechanism including antecedents, moderators as well as mediators enabling Ch-OCBs among IT personnel. Structured questionnaires were administered targeting IT professionals and their supervisors to test the proposed relationships. The obtained data from 30 supervisors and 240 subordinates were tested using confirmatory factor analysis, SEM and moderated path analysis technique. Psychological climate, PsyCap and work engagement positively relate to Ch-OCBs; PsyCap moderated the relationship between psychological climate and work engagement. Specifically, the relationship between psychological climate and work engagement has come out stronger for employees with high PsyCap. Work engagement fully mediated the relationship between psychological climate and Ch-OCBs. The findings can be critical in promoting voluntary change-focused behaviors among Indian IT personnel, for Indian and foreign (non-Indian) multi-national corporations that are interested in reaping profits by availing change-driven extra-role services of their efficient and the most preferred Indian IT employees of the world. This study addresses to the call for more research on change-focused promotive part of OCB and advances the literature by providing evidence on the proposed set of associations from fast-pacing Indian economy.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-17
DOI: 10.1108/JABS-03-2021-0135
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Impact of supply chain disruptions during the COVID-19 pandemic to micro,
small and medium enterprises in Davao Region, Philippines-
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Authors: Nikko Longjas Laorden , Jon Marx Paredes Sarmiento , Glory Dee Antero Romo , Thaddeus Retuerto Acuña , Imee Marie Añabesa Acopiado
Abstract: This paper aims to investigate the impact of supply chain disruptions on the operations and sales performance of micro, small and medium enterprises (MSMEs) and the adoption of “green” technology during the COVID-19 pandemic in Davao Region, Philippines. A business impact survey was conducted among 113 MSMEs in Davao Region through the Regional Inclusive Innovation Center participated by the industry, government and the academe from October–December 2020. The impact of supply chain disruptions on the status of business operations was determined using ordered logit regression, while the impact on sales performance during the lockdown and new normal periods were modeled using logit regression. The technology upgrading plans of the MSMEs, including the adoption of “green” technology, were also determined. This study found that the extent of disruption in processing the goods and services resulted in a negative impact on business operations, and the disruption of the availability of raw materials negatively affected the sales performance during the lockdown period. Moreover, around 20%–33% of MSMEs experiencing heavy supply chain disruptions had a plan to upgrade their business processes by adopting “green” technology. MSMEs need to establish strategic collaboration among the different stakeholders through public, private, non-government institutions and academe collaboration to enhance the capabilities of MSMEs in handling supply chain disruptions and pursuing technology upgrading. This paper is among the early studies of the impact of COVID-19 to supply chains in the Philippines focusing on the MSMEs.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-11
DOI: 10.1108/JABS-05-2021-0216
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- The evolutionary and ecological perspectives on organizational form,
strategy and performance: evidence from privatized firms in China-
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Authors: Xu Han
Abstract: This study aims to examine how evolutionary and ecological forces shape the market strategy and performance of firms after their organizational form was changed by exogenous shock. Hypotheses are developed based on both evolutionary and ecological perspectives and tested using fixed effect logistics models and a sample of 3,110 firms that were privatized during 1998–2007. I find that once the organizational form of firms is changed, the market strategy of organizations is shaped by the population density of their old and new organizational forms in their existing market. Moreover, such a market strategy enhances the survival chance of firms. This study contributes to organizational evolution literature by unpacking the evolution process when exogeneous shock to organizational form takes place. It advances both evolutionary economics and organization ecology theory through integrating them to understand the evolution process of organizations. This study also contributes to the privatization literature through examining the ecological forces that shape the restructuring strategy of firms after privatization and the performance implications of such restructuring.
Citation: Journal of Asia Business Studies
PubDate: 2022-01-03
DOI: 10.1108/JABS-07-2021-0312
Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
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- Guest editorial: Cutting-edge technologies for the development of Asian
countries-
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Authors: Antoine Harfouche , Peter Saba , Georges Aoun , Samuel Fosso Wamba
Abstract: Guest editorial: Cutting-edge technologies for the development of Asian countries
Citation: Journal of Asia Business Studies
PubDate: 2022-03-23
DOI: 10.1108/JABS-04-2022-494
Issue No: Vol. 16 , No. 2 (2022)
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- Restorative measures to diminish the covid-19 pandemic effects through
circular economy enablers for sustainable and resilient supply chain-
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Authors: Somesh Agarwal , Mohit Tyagi , Rajiv Kumar Garg
Abstract: The catastrophic state of the COVID-19 pandemic outbreak has seized off all the operations along with the globe. It has not only distressed the socio-economic structure of the world but also mounted enormous pressure on the governmental bodies to save the lives of the people. Despite this, severe impacts of the same have been observed on the small and medium manufacturing enterprises (SMME) practices, resulting in the economic downturn. The purpose of this study is to facilitate the SMME’s with circular economy (CE) practices to overcome the negative impacts of the COVID-19 outbreak on their supply chain (SC) operations. The presented work identified seven critical impacts as criteria of the novel COVID-19 pandemic on the Indian SMME and seeks to identify the relief measures in the CE paradigm by identifying 13 prominent enablers to CE as alternatives. Experts’ opinions have been engaged to detect CE enablers’ proficiency to overpower the pandemic impact through a questionnaire-based survey. The obtained data have been clustered and analyzed through a hybrid approach of entropy weight method and grey relational analysis to find an organized ranking of the enablers. Current work spotlights the SMME’s losses due to SC disruptions and declined consumption patterns. The waste augmentation during the pandemic era has also been grouped in this study, primarily associating with the SC’s waste generation. The result of the performed analysis shows that the CE enabler “waste reduction and its transformation into a resource (E1)” have achieved the highest rank among all the considered enablers, governing a higher demand toward reusing waste for better handling the post COVID era state of affairs. The presented study aimed to suppress the pandemic impact and generate anticipation of the CE concept, which might help the managers and policymakers identify its urgent need to achieve a stable and resilient SC system in a post COVID period. Presented work is peculiar, aiming to accelerate the CE adaption with green material usage in the industrial sector to suppress the present miserable condition and to achieve industrial and social sustainability for a better-foreseen future.
Citation: Journal of Asia Business Studies
PubDate: 2021-12-28
DOI: 10.1108/JABS-05-2021-0217
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Public sector bank dominated financing and earning quality: Indian
evidence-
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Authors: Santanu K. Ganguli , Soumya Guha Deb
Abstract: Good earnings quality (EQ) provides reasonable assurance as to the reliability of future cash-flow generation capability of the borrowing firms and thereby mitigates the credit risk of the banks. Against the backdrop of the stressed-assets problem in public-sector banks in India, adversely impacting the public finance system, this paper aims to explore the role of EQ of the borrowers in obtaining bank credit and the ways to mitigate the problem. Using a sample of listed 3,486 non-financial and non-government firms, the authors apply Jones (1991) model to estimate their EQ. Then, the authors conduct Hausman’s (1970) test and find the existence of a two-way relation between bank finance and EQ. The authors adopt a two-stage least-square regression model to test the nature of the association between the two after controlling for firm and industry-level characteristics. The empirical results suggest that there exists a two-way negative association between EQ and bank finance implying that the Indian firms tend to report abnormal accruals to enhance tangibility for enjoying higher credit limits and easier access to bank finance. Also, the poor EQ is associated with earnings volatility, adversely impacting the credit quality. The findings are consistent. The study highlights the role of EQ in mitigating credit risk and addressing adverse selection problems in granting credit by practicing bankers. The findings of the study enrich the literature on EQ, capital structure, agency theory and public finance in several ways and have significant ethical and policy implications in bank-finance-led economies.
Citation: Journal of Asia Business Studies
PubDate: 2021-12-20
DOI: 10.1108/JABS-03-2021-0116
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The aftermath of a brand transgression: the role of brand forgiveness and
brand evangelism-
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Authors: Benjamin Nobi , Kyung-Min Kim , Sangwon Lee
Abstract: This study aims to examine how brand transgression (BT) affects brand relationship quality (BRQ). Brand forgiveness (BF) and brand evangelism (BE) are tested as mediators between BT and BRQ. This study advances knowledge in consumer behavior by showing how consumers offer to deal with their relationships with brands through BE and BF. This provides relevant information to managers to seek strategies to obtain forgiveness from consumers in case the unfortunate happens. Not only must they seek to obtain forgiveness but also seek ways to ensure BE of their brands. These act as buffers for the brands in case a transgression happens. Using a survey approach, this study tests whether forgiveness mediated the relationship between BT and BRQ. Also, whether BE mediated the relationship between BT and BRQ was examined. The test was conducted using PROCESS bootstrapping method (Model 4 of Hayes [2018]). Consistent with the predictions, this study finds that, following a BT, consumers engage in BE and BF to maintain the relationship they have already established with their brands. This study extends the existing literature by showing that after a BT, response from consumers may take different forms. The consumer’s response or the relationship with the brand may be affected by whether the consumer forgives the brand or evangelizes about the brand. Based on the cognitive dissonance theory, the results of this study imply that, forgiveness and BE act as important mechanisms in understanding consumer-brand relationships after brands act unacceptably. Further, this study contributes to the social media brand management literature by investigating a real-world BT case of social media.
Citation: Journal of Asia Business Studies
PubDate: 2021-12-07
DOI: 10.1108/JABS-05-2021-0204
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The moderating role of subsidiary size on the association between
institutional distance and subsidiary’s access to complementary local
assets: evidence from Vietnam-
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Authors: Dut Van Vo , Yusaf H. Akbar , Loc Dong Truong
Abstract: This study aims to investigate the moderating effects of subsidiary size on the association between institutional distance and subsidiary’s access to complementary local assets (ACLA) in a transition economy. The data of 1,027 subsidiaries located in Vietnam were extracted from the survey of General Statistics Office of Vietnam. Hausman’s test shows that random effect model is appropriate to estimate the moderating effects of subsidiary size on the association between the institutional distance and subsidiary’s ACLA. The findings revealed that the greater formal and informal institutional distances between home and host countries, the lower a subsidiary’s ACLA in a transition economy. In addition, larger subsidiaries’ ACLA in a more formal and informal institutional distant country are higher than smaller subsidiaries. Multinational enterprise (MNEs) have a continuous need to use their foreign subsidiaries operating in host countries, particularly those with transition economies, to overcome institutional differences to ACLA in a transition economy. In addition, subsidiaries should be invested with greater resources to collaborate with local partners to serve for accessing to complementary local assets in transition economy characterized by an uncertainty institutional environment. By integrating the institutional theory and the resource-based view, the study developed a theoretical model about the moderating role of subsidiary size on the association between institutional distance and subsidiary’s ACLA in transition economy. The findings confirmed that simultaneously applying the institutional theory and the resource-based view to investigate location-specific advantages exploitation of subsidiaries is relevant not only in developed economies but also in a transition economies.
Citation: Journal of Asia Business Studies
PubDate: 2021-11-12
DOI: 10.1108/JABS-10-2020-0409
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Dark side of smartphone applications and its consequence to the Asian
society-
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Authors: Sheshadri Chatterjee , Ranjan Chaudhuri , Demetris Vrontis , Alkis Thrassou
Abstract: The usage of smartphone is interfering in many social activities including unwanted interference in the interpersonal communication. Eventually, people are becoming addicted to smartphones. In this context, the purpose of this study is to identify the factors impacting smartphone addiction (SPA) that causes disruption to social life. With inputs from literature and theories, some hypotheses have been formulated and a conceptual model has been developed. The model later has been validated statistically using structural equation modelling technique with survey method involving 302 smartphone users in India. The result shows that loneliness, stress and depression are the principal factors impacting addiction of smartphone to the individuals depending on their age and gender. Also, the addiction is found to be responsible for disruption of social life. This study has scholarly and policy implications from the social perspectives. This study cannot be generalizable as it uses limited sample. Also, this study achieved 72% explanative power of the proposed model. This has been achieved with consideration of the existing variables. Consideration of other factors could have improved the model. This study provides an improved model which can be used by the policymakers and practitioners towards framing the appropriate policy regarding smartphone usage by the individuals. This study also highlights that there is a need of a regulatory authority to monitor and restrict the smartphone usage by the young individuals who may potentially become addicted to it. This study also highlights the need for an enforceable regulation for the content showing through smartphone. This study provides a unique theoretical model with an explanative power as high as 72%. There are limited studies which show the determinants of SPA and its consequences from social and psychological perspective in the Asian context. This study also adds to the body of knowledge regarding dark side of technology addiction. Thus, from these perspectives, this study can be considered as a unique study.
Citation: Journal of Asia Business Studies
PubDate: 2021-11-04
DOI: 10.1108/JABS-06-2021-0232
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Sustainable recovery for digital entrepreneurs with shared resources:
enablers, challenges and solutions-
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Authors: Ajay Jha , Rohit Sindhwani , Ashish Dwivedi , Venkataramanaiah Saddikuti
Abstract: The purpose of this study is to identify important criteria for sustainable recovery of digital entrepreneurship from distress situation using shared resources. During pandemic disruption, the importance of sharing economy in managing business efficiency is reflected through this research. The present study advances the knowledge on shared resources in business by integrating case study approach with multi criteria decision-making (MCDM) model. A fuzzy analytic hierarchy process approach is adopted to compute criteria weights, and a fuzzy technique for order performance by similarity to ideal solution (TOPSIS) technique is used to rank the sharing economy entrepreneurial ventures during COVID-19 pandemic in the context of emerging economy. The present study identified five most important enablers (technological innovation, technology expertise, convergence of virtual and physical spaces, collaboration rather than competition, and benefits to underserved groups through transparency) for sustainable recovery of sharing economy ventures in emerging economy. For example, the study highlights online tutoring through shared intellect as the most sought after sharing economy venture during pandemic disruption, which fulfills the identified enablers. The proposed framework provides an accurate decision support tool to rank the various identified potential enablers of sharing economy during disruptions. Further, the approach is practically relevant to sharing economy entrepreneurs in selecting the best approach to recover sustainability during pandemic. The study is unique in addressing the need of sustainability for digital ventures via sharing economy approach in emerging economy (India). To develop a conceptual framework, the present study incorporates a case based approach together with the hybrid MCDM model. Further, the extant literature on disruptions is enhanced by prioritizing the enablers for sharing economy during pandemic.
Citation: Journal of Asia Business Studies
PubDate: 2021-11-03
DOI: 10.1108/JABS-05-2021-0214
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Impact of happiness-enhancing activities and positive practices on
employee well-being-
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Authors: Akanksha Jaiswal , C. Joe Arun
Abstract: Psychology studies have gradually evolved in the past decades from examining negative to positive states of mind. This has led to an increasing interest in understanding the well-being of individuals. Further, organizational research has demonstrated a positive impact of employee well-being on key business indicators. Drawing from positive psychology, this study examines the impact of happiness-enhancing activities and positive practices (HAPP) on employee well-being. This study was conducted in an emerging information technology firm in India. Using validated measures, this study designed an online survey that was completed by 54 employees of the firm. Employees largely perceived the HAPP as important but reported low levels of engagement in most activities or practices. Using hierarchical linear regression, this study found that self-concordant work significantly impacted employee’s job satisfaction and job-related affective well-being. Leaders must harness the synergy between individual and organizational growth by providing self-concordant work contexts in which employee’s key skills, competencies and strengths are leveraged. This study contributes to the existing scant literature on HAPP. Further, in a first, this study uses these psychological interventions in the context of workplace and assesses their impact on employee well-being which itself is an area of growing interest among academicians and practitioners.
Citation: Journal of Asia Business Studies
PubDate: 2021-11-03
DOI: 10.1108/JABS-06-2021-0251
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Analysis of recovery measures for sustainable freight transportation
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Authors: Ashish Dwivedi , Vipulesh Shardeo , Anchal Patil
Abstract: The governments of different nations implemented various policy measures in response to the COVID-19 outbreak. These policy measures had a negative impact towards freight transportation. Further, the shock and ripple effect on the other supply chain complicates the recovery process of freight transportation. The transformation of freight transportation in the post-COVID-19 world was reported to be unsustainable. Thus, emerged the requirement to formulate the recovery measures in the context of freight transportation. This study aims to identify and model the recovery measures for sustainable freight transportation (SFT). In this study, 13 critical recovery measures are established from the literature and finalized with the help of an expert panel. An integrated Grey Decision-Making trial and evaluation laboratory is used to prioritize and establish the cause-effect relationships among the identified critical recovery measures. Further, sensitivity analysis is performed to ensure the robustness of the proposed model. The present study reflects that Efficient traffic management (M13), sustainability focused policies (M2), sensitization of stakeholders (M10), financial support (M9) and adoption of 4 R practices (M12) are the top five critical recovery measures for SFT. The results highlight that the transport sector needs to retain the learning from the COVID-19 period to operate under low workforce availability. Further, the emerging economies are suggested to promote local manufacturing to reduce the lead time and risk of unavailability. The study findings reflect that attaining sustainability without considering the social dimension of sustainability is impossible. Also, the results shed light on the controllable and uncontrollable recovery measures. The findings from the study would assist policymakers and practitioners in re-formulating the recovery measures for freight transportation considering the aspect of sustainability.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-20
DOI: 10.1108/JABS-05-2021-0191
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- An exploratory study of women’s work values in the Chinese context:
a grounded-theory approach-
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Authors: Zhuo Zhang , Tomoki Sekiguchi , Jie Li
Abstract: The purpose of this paper is to investigate women managers’ work values in the Chinese sociocultural context and to explain how these work values affect their career success. This paper also explores how social and cultural factors affect Chinese women’s work value formation process. Using a grounded theory approach, the authors collected and analyzed data through in-depth interviews with 12 women managers in the banking industry in northeast China. The analysis identified eight dimensions of Chinese women’s work values and how they affect women’s career success in the Chinese context. The authors also found that although both social and cultural factors affect women’s work values, the effect of traditional Chinese culture is still profound. The study extends the literature on Chinese women’s work values and provides a better understanding of traditional Chinese culture’s effect on contemporary Chinese women, particularly in developing cities.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-18
DOI: 10.1108/JABS-12-2020-0493
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Key performance indicators for a sustainable recovery strategy in
health-care supply chains: COVID-19 pandemic perspective-
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Authors: Towfique Rahman , Md. Abdul Moktadir , Sanjoy Kumar Paul
Abstract: Supply chains’ (SCs’) sustainability practices and recovery strategies are attaining popularity in academia and industries to improve the resilience of the SCs and to manage large-scale disruptions. The global pandemic caused by the COVID-19 has raised the question of the sustainability of essential health-care products’ SCs of Bangladesh. It is an essential avenue for making the life of people safe and secure. Despite its importance, most of the health-care SCs in Bangladesh are struggling to meet the demand of its nation due to capacity shortage, technological backwardness of the manufacturers, delivery capacity shortages and less advanced forecasting capabilities. Therefore, this study aims to investigate the key performance indicators (KPIs) of a sustainable recovery strategy in the context of health-care SCs considering the COVID-19 pandemic. This study used a dynamic method named graph theory and matrix approach to evaluate the most critical KPIs of a sustainable recovery strategy in the context of Bangladeshi health-care SCs. The result revealed that dynamic forecasting and planning with a smooth delivery and distribution support system, production capacity diversification and having alternative or multiple suppliers during extraordinary disruptions may aid in the sustainability of the health-care SCs in Bangladesh. This study is unique as no previous study has identified and examined the sustainable recovery strategy perspective KPIs considering the COVID-19 pandemic in the context of Bangladeshi health-care SCs. This study will also add value by guiding decision-makers of the health-care SCs of Bangladesh to adopt strategies toward the sustainability of SCs.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-14
DOI: 10.1108/JABS-05-2021-0200
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Nexus between Southeast Asian stock markets, bitcoin and gold: spillover
effect before and during the COVID-19 pandemic-
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Authors: Yosuke Kakinuma
Abstract: This study aims to provide empirical evidence on the return and volatility spillover effects between Southeast Asian stock markets, bitcoin and gold in the periods before and during the COVID-19 pandemic. The interdependence among different asset classes, the two leading stock markets in Southeast Asia (Singapore and Thailand), bitcoin and gold, is analyzed for diversification opportunities. The vector autoregressive-Baba, Engle, Kraft, and Kroner-generalized autoregressive conditional heteroskedasticity model is used to capture the return and volatility spillover effects between different financial assets. The data cover the period from October 2013 to May 2021. The full period is divided into two sub-sample periods, the pre-pandemic period and the during-pandemic period, to examine whether the financial turbulence caused by COVID-19 affects the interconnectedness between the assets. The stocks in Southeast Asia, bitcoin and gold become more interdependent during the pandemic. During turbulent times, the contagion effect is inevitable regardless of region and asset class. Furthermore, bitcoin does not provide protection for investors in Southeast Asia. The pricing mechanism and technology behind bitcoin are different from common stocks, yet the results indicate the co-movement of bitcoin and the Singaporean and Thai stocks during the crisis. Finally, risk-averse investors should ensure that gold constitutes a significant proportion of their portfolio, approximately 40%–55%. This strategy provides the most effective hedge against risk. The mean return and volatility spillover is analyzed between bitcoin, gold and two preeminent stock markets in Southeast Asia. Most prior studies test the spillover effect between the same asset classes such as equities in different regions or different commodities, currencies and cryptocurrencies. Moreover, the time-series data are divided into two groups based on the structural break caused by the COVID-19 pandemic. The findings of this study offer practical implications for risk management and portfolio diversification. Diversification opportunities are becoming scarce as different financial assets witness increasing integration.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-11
DOI: 10.1108/JABS-02-2021-0050
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Family-owned enterprises and their role in entrepreneurial development: a
bibliometric and content analysis of the literature-
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Authors: Rishi Kant Kumar , Amlendu Kumar Dubey
Abstract: Family business has been widely discussed in the literature. Still, a holistic approach summarizing the family business concept in entrepreneurship is fragmented to date. This paper aims to explore the multimedia view of family business research in entrepreneurship and finds the key theme discussed by researchers. In this paper, a systematic literature review on family business and its role in entrepreneurship have been conducted. The literature review consists of bibliometric and content analyzes. Bibliometric research offers quantitative insights, whereas content analysis provides the qualitative evaluation of the literature. The findings suggest that recent research in this area focuses on exploring the role of women entrepreneurs and social entrepreneurship in the family business. The literature also finds that because of the nature of family businesses, successors get the opportunity to use their family’s network, social status, financing and opportunity toward a well-developed market. This paper may help researchers and practitioners to identify the past and current research trends related to family business and entrepreneurship. The concepts from network theory are applied for content analysis to identify and explore various family business and entrepreneurship literature sub-domains.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-11
DOI: 10.1108/JABS-02-2021-0062
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- How does salespeople’s personal interaction affect customers’
word-of-mouth in retailing'-
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Authors: Jiaqi Ma , Changju Kim
Abstract: Drawing on the philosophy of retail service quality, this study aims to empirically investigate how salespeople’s personal interaction affects customers’ positive word-of-mouth (WOM) intention through the lens of affective customer experience and consumers’ cross-cultural attitudes toward domestic or foreign products. The hypothesis was tested with a two-step structural equation model using survey data obtained from 529 shopping center customers in China. The positive impact of salespeople’s personal interaction on customers’ positive WOM intention is fully mediated by affective customer experience. In addition, consumer ethnocentrism strengthens the positive impact of salespeople’s personal interaction on affective customer experience, whereas this study fails to find the moderating effect of foreign product affinity. To increase customers’ positive WOM intention, store managers need to encourage their frontline sales personnel to personally interact with customers to support customers’ problem-solving. Also, frontline salespeople should pay more attention to consumers’ cross-cultural attitudes such as consumer ethnocentrism when interacting with their customers. By linking affective customer experience and consumers’ cross-cultural attitudes of ethnocentrism and affinity toward domestic or foreign products, this study further extends the knowledge of retail service quality on the relationship between salespeople’s personal interaction and customers’ positive WOM intention.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-11
DOI: 10.1108/JABS-03-2021-0112
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The effect of knowledge management capacity on firm performance through
sequential mediations of strategic HRM, administrative and technical
innovations-
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Authors: Arshinder Singh Chawla , Subhash C. Kundu , Sandeep Kumar , Neha Gahlawat , Homesh Kundu
Abstract: This study aims to explore the relationship between knowledge management (KM) and firm performance through mediating effects of strategic human resource management (HRM) and organizational innovations. Usable responses from 638 employees belonging to 230 organizations operating in India were collected via questionnaires. To determine the hypothesized relationships between the study variables, namely, KM capacity, strategic HRM, administrative innovation, technical innovation and firm performance, bootstrapping method via PROCESS was put into use. The findings strengthen the notion that effective KM in firms leads to better innovation capabilities and higher firm performance. Further, the study reveals that the effects of KM capacity on firm performance go through a relationship chain (serial mediation) consisting of strategic HRM, administrative innovation and technical innovation. The results undeniably infer that the effective management of knowledge is critical for leveraging innovations and other performance indicators in organizations. More specifically, it does not only result in enhanced firm performance but also in proper utilization of strategic HR practices for the benefits of employees, with a boost in administrative and technical innovations in organizations. By confirming several mediation paths through strategic HRM, administrative and technical innovations, this study offers some noteworthy insights in expounding the relationship between KM and firm performance.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-11
DOI: 10.1108/JABS-12-2020-0479
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The impact of media sentiments on IPO underpricing
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Authors: Vikas Gupta , Shveta Singh , Surendra S. Yadav
Abstract: In initial public offerings (IPOs), the media plays a pivotal role by disseminating the information to the investors who generally lack the expertise to understand the information through the prospectus. Thus, media coverage can impact the investment decision of the investors and the IPO performance. Media typically covers the IPO before listing, suggesting that it may play an important role in explaining the opening price rather than the closing price on the day of listing. Therefore, this study aims to disaggregate the traditional IPO underpricing into three categories: voluntary, pre-market and post-market and provides a comparative analysis of the media sentiments impact on the traditional and disaggregated IPO underpricing. The authors’ disaggregated IPO underpricing analysis will facilitate the investors in making an effective investment strategy based on media sentiments. The study deploys sentiment analysis using bags of n (2) grams approach to gauge the sentiments on 2,891 media articles and uses “robust-regression” technique to analyze them on a sample of 222 Indian IPOs during 2009–2018. The study reports that the sentiment score is positively related to the traditional underpricing; the sentiment score is positively associated with the pre-market underpricing and does not have any significant relationship with the post-market underpricing; the number of media articles does not play a significant role in explaining the IPO underpricing. The findings highlight the presence of a semi-strong form of efficiency in the Indian IPO market. Existing literature focuses that the role of media on IPO performance is based on the developed countries. IPO laws differ based on the countries. For instance, in India, investors can check the demand by the other categories of investors on a real-time basis. Thus, it is interesting to study whether, with such a high level of transparency, media can explain IPO performance in the Indian market. Media generally covers IPO before listing; therefore, the present study disaggregates the IPO underpricing to evaluate the role of media on the primary and secondary market separately. It will help the investors to decide when to enter and exit the market.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-07
DOI: 10.1108/JABS-10-2020-0404
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- In pursuit of happiness at work: exploring the role of psychological
capital and coping in managing COVID-19 stress among Indian employees-
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Authors: Rabindra Kumar Pradhan , Kailash Jandu , Madhusmita Panda , Lopamudra Hati , Manolina Mallick
Abstract: Employee happiness is crucial in any organization as happy employees are said to be more committed in their work. However, COVID-19 stress in the current situation is a major problem for employees and it can negatively influence their happiness level. Therefore, it is critical to understand how the stressful nature of the current pandemic threatens workplace happiness. Based on conservation of resources theory (Hobfoll, 1989), this study aims to examine the resources to be protected (i.e. psychological capital) and resource investment (i.e. coping) to ensure the happiness of the employees amidst a bio-psycho-socioeconomic crisis like COVID-19 pandemic. The study explores the mediating role of psychological capital and the moderating effect of coping on the relationship between COVID-19 stress and employee happiness. Data were collected from the Indian working population by means of purposive sampling (N = 336). Standardized instruments were used to measure the variables under study. Data analysis were done using Statistical Package for Social Sciences 20.0 and Analysis of Moment Structure 20.0 software tools and PROCESS macro was used for mediation and moderation analysis. Structural equation modelling analysis showed that COVID-19 stress negatively influenced employee happiness; whereas psychological capital partially mediated the relationship between these two variables. Further, coping was found to buffer against the harmful implications of COVID-19 stress on employee happiness. In an effort to respond timely to the present pandemic scenario, the current study provides an account of the harmful effects of COVID-19-related stress on the workplace happiness of the Indian service sector employees. The study also offers insights into the possible mediating and moderating mechanisms in this relationship.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-06
DOI: 10.1108/JABS-03-2021-0097
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The impact of job security, job satisfaction and job embeddedness on
employee retention: an empirical investigation of Pakistan’s health-care
industry-
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Authors: Attia Aman-Ullah , Azelin Aziz , Hadziroh Ibrahim , Waqas Mehmood , Yasir Abdullah Abbas
Abstract: The purpose of this study is to determine the impact of job security on doctors’ retention, with job satisfaction and job embeddedness as the mediators. In doing so, the authors seek to contribute to the existing literature by providing additional empirical evidence on the links between job security, job satisfaction, job embeddedness and employee retention by using social exchange theory. An empirical study was conducted on doctors working in public hospitals in Pakistan. Data from selected public hospitals were collected using semi-structured questionnaires. The simple random sampling method was applied for participant selection and partial least squares-structural equation modelling was used for data analysis purposes. The findings confirmed the direct and mediation relationships. Thus, all of this study’s hypotheses are supported. The results indicate that job security can improve doctors’ retention. Further, job satisfaction and job embeddedness play crucial roles in mediating the direct relationship. This study elaborates job security in health-care sector of Pakistan and also provides empirical evidence of the antecedents and mediators of doctors’ intention to continue working in the health-care industry.
Citation: Journal of Asia Business Studies
PubDate: 2021-10-01
DOI: 10.1108/JABS-12-2020-0480
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- How e-wallets encourage excessive spending behavior among young adult
consumers'-
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Authors: Hendy Mustiko Aji , Wiwiek Rabiatul Adawiyah
Abstract: As it gains more popularity, e-wallets drive its users to spend more. Therefore, the purpose of this paper is to explore how and why e-wallets may encourage excessive spending behavior among young adult consumers. An exploratory sequential or QUAL-QUANT design, combining qualitative and quantitative, is used in this study. It is a type of mixed-method design consisting of both the core and supplementary methods. The qualitative method is conducted in Study 1 using online focus group discussion to answer “why” and “how” questions, whereas the quantitative method is used in Study 2 to test or examine the hypothetical model. The questionnaires are extracted from focus group discussion in Study 1, which is further tested for validity and reliability and model estimation in Study 2. The model is evaluated using structural equation modeling. Study 1 extracted four keywords to affect young adults spending behavior, easiness, promotions, self-control and perception of having more money (the illusion of liquidity). In Study 2, it is found that those four variables significantly affect spending behavior. Interestingly, it is also found in Study 2 that the illusion of liquidity mediates the relationship between self-control and spending behavior. During the COVID-19 pandemic, where a physical meeting is not encouraged, focus group discussion is conducted online via Zoom. Perhaps, this condition can be one limitation this study faced. This study offers a theoretical contribution to the literature by exploring how and why e-wallet payment is connected to excessive spending behavior among young adult consumers. This study also provides a model that further explains the relationship between young adults’ spending behavior by adding the illusion of liquidity as the mediating variable.
Citation: Journal of Asia Business Studies
PubDate: 2021-09-29
DOI: 10.1108/JABS-01-2021-0025
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Should we engage variety seeking customers'
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Authors: Ashish Gupta , Shivendra Pandey
Abstract: The study aims to examine the moderating role of variety-seeking behaviour between customer engagement and its antecedents (customer satisfaction and customer value). Further, this study also tests the existence of the value-satisfaction-engagement behaviour chain. The perception of 262 respondents was used to examine the hypothesis using the structural equation modelling approach. The moderation effect of variety-seeking behaviour between customer satisfaction and customer engagement was found to be significant. Also, customer satisfaction fully mediated the relationship between perceived value and customer engagement, hence, empirically validating the value-satisfaction-engagement model in the retailing context. The findings draw managers' attention towards the segment of consumers who are more likely to be engaged, thus helping managers develop a more efficient and focussed strategy to achieve customer engagement. The result also suggests that variety-seeking buyers may not get engaged even after satisfaction. This paper is among the first to empirically test the moderating role of variety-seeking behaviour to achieve customer engagement.
Citation: Journal of Asia Business Studies
PubDate: 2021-09-24
DOI: 10.1108/JABS-12-2020-0483
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Intensifying effects of COVID-19 on economic growth, logistics
performance, environmental sustainability and quality management: evidence
from Asian countries-
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Authors: Muhammad Ikram , Yichen Shen , Marcos Ferasso , Idiano D’Adamo
Abstract: This study aims to explore the effects of the COVID-19 outbreak on exports of goods and services, logistics performance, environmental management system (ISO 14001) certification and quality management system (ISO 9001) certification in top affected Asian countries of India, Iran, Indonesia, Philippines, Bangladesh and Pakistan. A novel grey relational analysis models’ approach is used to examine the inter-relationship between COVID-19 economic growth and environmental performance. Moreover, the authors applied a conservative (maximin) model to investigate which countries have the least intensifying affected among all of the top affected COVID-19 Asian countries based on the SS degree of grey relation values. The data used in this study was collected from multiple databases during 2020 for analysis. Results indicate that the severity of COVID-19 shows a strong negative association and influence of COVID-19 on the exportation of goods and services, logistics performance, ISO 9001 and ISO 14001 certifications in all the six highly affected countries during a pandemic outbreak. Although the adverse effects of COVID-19 in exporting countries persisted until December 31, 2020, their magnitude decreased over time in Indonesia and Pakistan. During the COVID-19 outbreak, Pakistan showed comparatively better performance among the six top highly affected Asian countries due to its smart locked down strategy and prevents its economy from severe damages. While India and Iran export drastically go down due to a rapid increase in the number of COVID-19 cases and deaths. The research findings produce much-required policy suggestions for leaders, world agencies and governments to take corrective measures on an emergent basis to prevent the economies from more damages and improve their logistics, environmental and quality performance during the pandemic of COVID-19. This study develops a framework and investigates the intensifying effects of COVID-19 effects on economic growth, logistics performance, environmental performance and quality production processes.
Citation: Journal of Asia Business Studies
PubDate: 2021-09-16
DOI: 10.1108/JABS-07-2021-0316
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Demand or supply shock during the COVID-19 crisis: empirical evidence from
public firms in Indonesia-
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Authors: Timothy Maholi Sinamo , Dewi Hanggraeni
Abstract: In examining an economic fluctuation, researchers often refer to the theories of impaired access to capital which mostly explain, from the perspective of bank lending supplies, a shock in firm’s access to investment would decrease its capital expenditures and net debt issuance during crisis period. However, some studies show that this is not always the case. A demand shock theory can explain the decrease in firm’s capital expenditures and net debt issuance during crisis period, but there should be no causal link between the two. This is because firms naturally do not invest during crisis period because of a decrease in investment wealth during crisis period. This paper aims to examine these theories with respect to the Covid-19 crisis in Indonesia. The change in firms’ capital expenditure and net debt issuance is analyzed using a non-parametric difference-in-difference and matching estimator across four firm-dimensions to see whether the implications of the supply shock theory apply to the current crisis or if that firms naturally do not invest during the crisis. In addition, this paper provides the result of panel regression to confirm the causal link between firms’ investment funds and capital expenditure, with an addition of consumer confidence index to accommodate the implications of the demand shock theory. The results of this paper show that the implications of the supply shock theory cannot explain the economic fluctuation during the Covid-19 crisis. Rather, the results suggest that firms naturally do not want to invest during the crisis and that the demand shock can better explain the economic fluctuation during the Covid-19 crisis. This is confirmed by the result of panel regression which shows that only consumer confidence index has a significant positive relationship with firms’ capital expenditure. This is the first study to examine the theory of impaired access to capital with respect to the Covid-19 crisis in Indonesia.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-19
DOI: 10.1108/JABS-01-2021-0030
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Personal cultural orientation and green purchase intention: a case of
electric two-wheelers in India-
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Authors: Sujit Kumar Ray , Sangeeta Sahney
Abstract: This study aims to obtain an understanding of the impact of personal cultural orientation on potential consumers’ intention toward the purchase of high-involvement green products, specifically, electric two-wheelers in India, which is one of the largest emerging markets of the world. A self-administered questionnaire comprising a total of 30 items was administered over a sample of 582 respondents. The structural equation modeling using partial least square was used to analyze the relative impact of different cultural dimensions on consumers’ green purchase intention. Geert Hofstede’s typology of culture was used to represent personal cultural orientation and four of the five dimensions, namely, collectivism, long-term orientation (LTO), masculinity and uncertainty avoidance were studied. Findings of the study revealed that collectivism, LTO and masculinity appear to be significant cultural dimensions that influence Indian consumers’ intention to purchase electric two-wheelers. Collectivism is the most influential dimension, followed by LTO and masculinity. This study helps in expanding literature in the area of green purchase by providing insight on how consumers’ individual cultural orientation influences their purchase of eco-friendly products such as electric two-wheelers. The findings of the study offer insights, which can be useful for marketers in developing various promotional strategies, as consumers’ cultural values have significant implications for decisions with respect to the advertisement content. This study illustrates the relative impact of different dimensions of national culture (measured at consumers’ personal level) on consumers’ green purchase intention. Such a study appears to be important in extending current knowledge on green purchase behavior in one of the largest emerging markets such as India.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-18
DOI: 10.1108/JABS-06-2020-0220
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Knowledge sharing, organizational commitment and turnover intention among
knowledge workers: a knowledge-based perspective-
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Authors: C. Lakshman , Sumita Rai , Sangeetha Lakshman
Abstract: This study aims to theorize a knowledge-based perspective on organizational commitment and turnover intentions among knowledge workers. The authors contribute by examining the impact of knowledge sharing, and managerial human capital respectively, on commitment and turnover in a sample of 274 knowledge workers (engineers) from India. Additionally, the authors examine the crucial moderating role of intra-firm causal ambiguity on these relationships. Using structural equation modeling and analysis of survey responses, the authors test a moderated mediation model to provide evidence of the positive impact of knowledge sharing and human capital, respectively, on turnover intention, mediated by organizational commitment. More importantly, the authors theorize and present evidence on the moderating role of intra-firm causal ambiguity, on these relationships. The authors find that knowledge sharing behaviors are both intrinsically and extrinsically motivating for knowledge workers, which results in their emotional attachments and higher levels of identification and commitment, which subsequently results in lower turnover intention. Our findings also highlight the role of intra-firm causal ambiguity in making things difficult for organizations to retain talented employees in tough environments. The authors provide a knowledge-based perspective of commitment and turnover in knowledge-intensive work contexts. The authors also contribute by provide an interesting account of the role of intra-firm causal ambiguity in knowledge processes leading to commitment.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-16
DOI: 10.1108/JABS-07-2020-0277
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Is the human resources management qualification required' An
observation of human resources executives in Singapore and Macau
integrated resorts and hotels-
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Authors: Ian Patrick Austin , N.G. Danny
Abstract: This study aims to examine the human resources (HR) knowledge and cross-cultural and interpersonal skills needed by HR managers/directors to administer the integrated resort and hotel (IR&H) organizational talent. This paper uses a qualitative method in the form of extensive interviews. The labor-intensive nature of the IR&Hs have forced these organizations to be innovative in terms of retaining their top talents and to look overseas for foreign workers to ensure smooth operations. The research is limited to two Asian geographies and the high regulatory nature of the industry correspondingly limits the number of HR executives in operation within IR&Hs. This paper provides insights for current and future Asian-based IR&Hs policy planners and HR managers. The paper provides an understanding of national and organizational skills shortages and their impact upon work and workers. No previous comparative research in relation to Singapore and Macau has been conducted.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-13
DOI: 10.1108/JABS-06-2020-0253
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Acceptance of wearable fitness devices in developing countries: exploring
the country and gender-specific differences-
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Authors: Shweta Pandey , Deepak Chawla , Sandeep Puri , Luz Suplico Jeong
Abstract: Notwithstanding the novelty and importance of wearable fitness devices, few studies have focussed on comparing the drivers of adoption and usage of wearable fitness in the context of developing countries. This study aims to explore factors that drive overall acceptance of wearable fitness devices in developing countries (India and the Philippines) and whether the impact of these factors on the intention to adopt (INT) differs by country and gender. The study extends the existing body of knowledge by developing a model that integrates the impact of various perceived benefits (health, autonomy, social, hedonic, symbolic), health self-efficacy (HEALTHSE) and individual characteristics (technological innovativeness [TI]) on the INT wearable fitness devices and the moderating impact of country and gender. The analysis was carried out using partial least square and data of 343 respondents. This study finds that the INT wearable fitness devices by consumers in developing countries are positively impacted by hedonic, health and autonomy, HEALTHSE and TI. Symbolic and social factors do not have any significant impact on the overall INT wearable fitness devices. However, there are country and gender-specific differences that are consequential to the development of marketing strategies. The framework and results are specific to the two countries and limited by convenience sampling. Future research can focus on replication across different countries and extend the model with additional contextual factors such as perceived risks. To the best knowledge of the authors, this is one of the few studies to examine and compare the drivers of adoption of wearable fitness devices in lesser researched developing countries. Also, it is one of the few studies to compare the moderating impact of country and gender in the context of the INT wearable devices. The study provides a theoretical and methodological foundation for future research, as well as practical implications for global companies developing and promoting wearable fitness devices.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-13
DOI: 10.1108/JABS-11-2020-0456
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Do corporate social responsibility and bank performance matter for
financial inclusion in Vietnam'-
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Authors: Duc Hong Vo , Ngoc Phu Tran , Hien Thi-Thu Hoang , Loan Thi-Hong Van
Abstract: This paper aims to provide empirical evidence and policy implications on the link between corporate social responsibility, financial inclusion and financial performance of the banking sector in an emerging market. This study uses data collected from the annual reports of 13 listed banks in Vietnam from 2011 to 2019. CSR is proxied by the ratio between charitable contributions and bank profits. Besides, this study uses the number of branches and the number of agents as the proxies for a level of financial inclusion. The generalized method of moments and various tests are used to ensure the robustness of the findings. Findings in this study indicate that CSR activities do matter, and they contribute positively to financial inclusion. In addition, the bank’s size is also associated with an increased level of financial inclusion. Findings from this study provide important implications for bank executives and policymakers in Vietnam in managing and extending CSR activities with the view of supporting and enhancing financial inclusion. To the best of the author’s knowledge, this is the first empirical study in the context of the banking sector in Vietnam in which the impact of CSR activities and financial performance of the banking sector on financial inclusion at the bank level is examined.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-11
DOI: 10.1108/JABS-11-2020-0462
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Business, peacebuilding, violent conflict and sustainable development in
Myanmar: presenting evidence from a new survey dataset
Open Access Article-
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Authors: Jason Miklian , Ralf Barkemeyer
Abstract: This paper aims to present a new survey data set of 9,065 private sector respondents and other stakeholder groups, in Myanmar. The primary aim of this paper is to offer new insight avenues on local business–conflict–development interactions, and offer the full survey data set itself as an open-source research tool for scholars and practitioners. The survey was conducted over smartphone in 2018. It asked questions that aimed to better understand the relationships between business, ethnic conflict, investment, corporate social responsibility and the United Nations sustainable development goals in Myanmar and in Rakhine State in particular. The data set captures a series of significant differences in corporate leadership perspectives on the role of business in society, across sectors (e.g. banking, agriculture, retail, manufacturing, extractives) and variations across firm country of ownership (e.g. national firms, Global North firms, Indian firms, Chinese firms). The authors conclude with a brief discussion of possible research findings from the survey, offering suggestions for possible forward analysis. The authors offer here the raw survey data as an attachment for full global open-source use and application. This data set offers a unique window into stakeholder perceptions and understandings of working through conflict, and the role of business in development in a fragile conflict-affected state (Myanmar). The authors also conduct two example analyses of the data set using ANOVA and Kruskal–Wallis tests to illustrate possible uses and findings of the data set. The authors briefly discuss social implications as well, particularly regarding the role of business in peacebuilding and development. This data set offers a unique window into stakeholder perceptions and understandings of working through conflict, and the role of business in development in a fragile conflict-affected state (Myanmar). The authors also conduct two example analyses of the data set using ANOVA and Kruskal–Wallis tests to illustrate possible uses and findings of the data set.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-09
DOI: 10.1108/JABS-11-2020-0428
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Foreign subsidiaries’ relational strategic emphasis and performance
implications amid environmental turbulence-
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Authors: Amonrat Thoumrungroje , Olimpia C. Racela , Man Zhang
Abstract: Grounded in strategic choice and resource-based views, this study aims to investigate the antecedents and consequences of relational strategic emphasis of foreign subsidiaries operating in Thailand. Four types of relational strategies were identified with associated differential performance outcomes. Data collected via self-administered surveys from a diverse sample of 168 foreign subsidiaries were analyzed in two stages. First, multinomial logistic regression was used to test whether resource-bridging capability, nonmarket-based assets and market-based assets were significant predictors of relational strategy type. Then, multivariate analysis of variance was used to determine whether the four relational strategy types differed in their strategic performance and financial performance. The three resource-based motives are significant predictors of relational strategy. Firms adopting the “dual-relational” strategy tend to have the highest level of resource-bridging capability and nonmarket-based assets while firms pursuing the “business-oriented” strategy are likely to possess a higher level of market-based assets. Extensive reliance on relational ties enables foreign subsidiaries to achieve a much higher level of strategic and financial performance than those that chose to only rely on transactional or contractual relations. Foreign subsidiaries operating in emerging markets characterized by an unstable market environment have to establish good relationships with buyers, suppliers and distributors, as well as government agents. Using a juxtaposition of political and business ties, a typology of the relational strategy was conceptualized. This study extends non-market strategy research by investigating the relationship between resource and capability in the choice of relational strategy. Diverse degrees of political and business ties show different impacts on strategic and financial performances.
Citation: Journal of Asia Business Studies
PubDate: 2021-08-05
DOI: 10.1108/JABS-01-2021-0012
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- The power to voice my hate! Exploring the effect of brand hate and
perceived social media power on negative eWOM-
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Authors: Isha Sharma , Kokil Jain , Ritu Gupta
Abstract: Consumer brand relationship literature has recently seen a surge of studies on brand hate, its antecedents and outcomes. Hate alone will not drive consumers to engage in negative electronic word-of-mouth (eWOM) and indicates the interplay of other social relationship factors that can strengthen the effect of brand hate on negative eWOM. The purpose of this study is to integrate the emerging concept of brand hate and perceived social media power with the theory of planned behavior (TPB) to expand the understanding of negative eWOM. Data is collected through a survey conducted among university students based in the National Capital Region of Delhi in India. The research model is empirically tested using structural equation modeling in AMOSv23. The three TPB dimensions, including brand attitude, subjective norms and individual’s propensity to anthropomorphize, are found to influence brand to hate significantly. The other perceived control factors included in the model, perceived homophily and social media self-efficacy, were found to affect perceived social media power, which, in turn, is crucial in predicting consumers’ engagement in negative eWOM behavior, both directly and through interaction with brand hate. The study contributes to brand hate literature and offers a novel perspective by advocating the role of consumers’ propensity to anthropomorphize in augmenting feelings of brand hate.
Citation: Journal of Asia Business Studies
PubDate: 2021-07-29
DOI: 10.1108/JABS-10-2020-0423
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Green recovery strategies for the mining industry of India: lessons
learned from the COVID-19 pandemic-
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Authors: Ramaganesh Marimuthu , Bathrinath Sankaranarayanan , Syed Mithun Ali , Koppiahraj Karuppiah
Abstract: This study aims to find and evaluate the impact of COVID-19 in India’s mining activities. From the literature survey and input from experts, 14 important factors and ten green recovery strategies are identified. These 14 factors and 10 strategies are examined in a real industrial environment. In this research study, fuzzy-complex proportional assessment is used to compare the identified strategies with the selected factors. Based on the outcome, this study identifies the optimum strategy that could assist the mining industry in handling both COVID-19 and sustainability issues. The study’s outcome reveals that a large group of workers, collapse of demand and disruption, and suffered contractual workers are the top three factors that need to be considered regarding COVID-19 and sustainability issues. Effective strategies for eco-innovation practices, an emphasis on health and safety, and environmental awareness, education and training are the three primary strategies to be implemented for the greatest impact. This research study is the first of its kind to coordinate both issues of COVID-19 and sustainability. In this regard, this study sheds a timely light on the precautions that need to be taken in tackling COVID-19 and sustainability issues. This study’s outcome will enhance the managerial capability in developing robust and effective strategies for handling difficult situations.
Citation: Journal of Asia Business Studies
PubDate: 2021-07-09
DOI: 10.1108/JABS-05-2021-0179
Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
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- Information technology investment and innovation performance: does
investment paradox exist'-
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Authors: Peinan Ji , Xiangbin Yan , Yan Shi
Abstract: The purpose of this study is to deepen the understanding of the effects of information technology (IT) investment on firm innovation performance and examining the investment paradox effect in China. Using a sample of China’ public firms IT investment data between 2010 and 2016, the authors establish a test model of IT investment and innovation performance. The result indicates that IT investment in firms have no effect on innovation performance in the investment period. However, in the full sample and manufacturing sample, the IT investment has a significant positive effect on innovation performance in the post-investment years. In addition, this study finds that large companies and low-age companies may contribute more to innovation when firm investment in IT. There are several limitations in this research. First, the authors are failed to obtain a larger sample about the IT investment information data set in China, so this study was compelled to use limited sample data from China, hence, this could lead to errors of too early generalization. Second, the authors use the number of invention patent applications to represent the performance of enterprise innovation, which may not show enterprise innovation effectively. Third, the firms in the sample are all in China Listed Companies, so this may not accurately reflect the entire environment of firm innovation performance, and could possibly. The research confirms that there is a paradox and time lag effect in IT investment, which enterprises should pay attention to. Existing research confirms that corporate IT investments can bring new products or services. However, the authors still do not know whether IT investment has improved the company’s ability of innovation. This study will fill this gap and the industry effect and time lag effect of the influence of IT investment on innovative performance are also examined.
Citation: Journal of Asia Business Studies
PubDate: 2021-12-27
DOI: 10.1108/JABS-07-2021-0259
Issue No: Vol. 16 , No. 2 (2021)
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- Eleven years of cyberattacks on Chinese supply chains in an era of cyber
warfare, a review and future research agenda-
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Authors: James Pérez-Morón
Abstract: The contribution of this study aims to twofold: First, it provides an overview of the current state of research on cyberattacks on Chinese supply chains (SCs). Second, it offers a look at the Chinese Government’s approach to fighting cyberattacks on Chinese SCs and its calls for global governance. A comprehensive literature review was conducted on Clarivate Analytics’ Web of Science, in Social Sciences Citation Index journals, Scopus and Google Scholar, published between 2010–2021. A systematic review of practitioner literature was also conducted. Chinese SCs have become a matter of national security, especially in the era of cyber warfare. The risks to SC have been outlined. Cybersecurity regulations are increasing as China aims to build a robust environment for cyberspace development. Using the Technology-organization-environment (TOE) framework, the results show that the top five factors influencing the adoption process in firms are as follows: relative advantage and technological readiness (Technology context); top management support and firm size (Organization context) and government policy and regulations (Environment context). This review focuses on cyberattacks on Chinese SCs and great care was taken when selecting search terms. However, the author acknowledges that the choice of databases/terms may have excluded a few articles on cyberattacks from this review. This review provides managerial insights for SC practitioners into how cyberattacks have the potential to disrupt the global SC network. Past researchers proposed a taxonomic approach to evaluate progress with SC integration into Industry 4.0; in contrast, this study is one of the first steps toward an enhanced understanding of cyberattacks on Chinese SCs and their contribution to the global SC network using the TOE framework.
Citation: Journal of Asia Business Studies
PubDate: 2021-11-03
DOI: 10.1108/JABS-11-2020-0444
Issue No: Vol. 16 , No. 2 (2021)
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- The effect of social media use on empathy and welling: a personality
perspective in Saudi Arabia-
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Authors: Mousa Albashrawi , Yousef Asiri , Muhammad Binsawad , Latifah Alqahtani
Abstract: The purpose of this study is to explore the impact of social media use on both empathy and well-being through using a five-factor model (FFM) of personality in the context of Saudi Arabia. Data were collected from the 13 regions in Saudi Arabia. Confirmatory factor analysis was used to measure the reliability and validity of the study’s constructs and a structural equation modeling technique was applied to test the study hypotheses. With a sample of 450 users, the regression results indicate a less significant relationship between personality and social media use, as well as between personality and affective empathy, while a more significant relationship between personality and cognitive empathy. Also, individuals’ well-being are influenced directly by the heavy use of social media. The cross-sectional design used in this research may not be able to provide the true essence of the hypothesized relationships compared to the cause-effect design. This study furthers the understanding of the role of personality on empathy and well-being in social media among Saudis from one side and provides insights to professionals for better improvement of social media and so better individuals’ well-being from the other side. This paper fills an untapped gap in a developing country context by exploring the relationship between the usage of social media and the two dimensions of empathy, which, in turn, influence well-being under the theoretical lens of an FFM personality.
Citation: Journal of Asia Business Studies
PubDate: 2021-09-11
DOI: 10.1108/JABS-11-2020-0461
Issue No: Vol. 16 , No. 2 (2021)
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- Artificial intelligence in the defense sector: an RBV and isomorphism
perspectives to the case of the Lebanese Armed Forces-
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Authors: Charbel Chedrawi , Yara Atallah
Abstract: This paper aims to dynamically analyze the opportunities and challenges of AI in the defense sector in Lebanon or any security agency or any organization with sensitive data through a resource-based view perspective, the adoption of artificial intelligence (AI)/narrow AI applications in the Lebanese Armed Forces (LAF) and to diagnose the current strategic orientation toward innovation and technology within the LAF while avoiding isomorphism. The methodology is based on a qualitative interpretive case-study approach collected from several departments of the LAF. In fact, there is a developing convention to use qualitative research approaches among which case studies to study information technology phenomena (Trauth and Jessup, 2000; Benbasat et al., 1987; Klein and Meyers, 1999). Data were collected through centered semi-structured in-depth interviews (two to three hours each) with an interview guide coded abductively between the researchers and the interviewees conducted in numerous departments of the LAF with their top officials and generals (O1, O2, O3…); the anonymity of the interviewees was kept due to the sensitivity of the data collected, which took place between September 2018 and March 2019. Data consolidation and processing were conducted using NVivo. This paper shows that the LAF is undeniably facing many challenges among which isomorphism caused by the lack of resources; it also shows that narrow AI applications provide new avenues for the LAF to avoid such institutional isomorphism. The role of narrow AI in limiting isomorphism in the defense sector.
Citation: Journal of Asia Business Studies
PubDate: 2021-07-19
DOI: 10.1108/JABS-09-2020-0377
Issue No: Vol. 16 , No. 2 (2021)
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- Blockchain adoption in health market: a systems thinking and modelling
approach-
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Authors: Shweta Nanda , Saket Nanda
Abstract: The purpose of this paper is to formulate strategic interventions that can contribute to adoption of blockchain in Asian health market. A methodological framework based on the three qualitative phases of the systems thinking and modelling methodology, namely, problem structuring, causal loop modelling and developing strategic interventions were used. Data was collected using thirty interviews and secondary research. The reference model developed in the study captured the system behavior, showing health market blockchain adoption increasing in other countries but struggling in Asia. The qualitative systems model developed explained this behavior by capturing the underlying system structure using six interconnected feedback loops. Three strategic interventions were formulated to change the system structure to improve its adoption. This study acknowledges its limitation that blockchain integration in health supply chain management (SCM) and adaptability to technological trends are just few elements that contributes to challenges in blockchain adoption in Asia Pacific health market . It also acknowledges the limited scale of this study using 30 interviews with a narrow set of stakeholders, limiting its generalisability. Although the blockchain technology has medical data security benefits, its integration in health SCM could potentially improve cost of health service delivery to patient. Not only it prevents drug counterfeiting, it enhances patient’s safety by reducing the time it takes to alert the supply chain of a product recall from few days to few seconds. “Blockchain-as-a-Service” has wide applications in SCM, identity management, payments, smart contracts, governance risk and compliance management, with its market size expected to grow in future. This affordable solution opens up the roads for future empirical research for information systems academicians and information technology practitioners. This research provides a holistic analysis of the challenges facing blockchain adoption in the health market for Asia. It offers a methodological approach based on systems thinking and modelling to improve its adoption.
Citation: Journal of Asia Business Studies
PubDate: 2021-07-16
DOI: 10.1108/JABS-11-2020-0457
Issue No: Vol. 16 , No. 2 (2021)
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- Artificial intelligence impact on banks clients and employees in an Asian
developing country-
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Authors: Nada Mallah Boustani
Abstract: The purpose of this paper is to discuss the application of artificial intelligence (AI) in banking sector, its impact on banks employees and consumer behavior alike when buying financial services and the importance of (AI) for delivering social services in a western Asian developing country: Lebanon. The author tried to respond to the following problematics: Would AI be able to replace man power in customer service' and would AI change the job of the banker and render the bank more profitable' The data collected and analyzed was used in a quantitative research-based models with the application of hypothesis regression models. The results obtained has helped despite the fact of its innovative framework, AI cannot replace the role of humans when it comes to client’s interactions with banks employees. AI elevates the quality of banking transactions to an upper edge. Some of the technical banking jobs might be in jeopardy with AI, as the technology can be easily replaced with human resources, but when emotional intelligence is required for banks clients/employee’s relationship management, AI has been found with no ability to supersede. Researchers in the future can also compare large banks called alpha banks to smaller banks in the same developing country to further test the possibility of adopting innovation and change through AI in different sizes of banks with larger number of employees, financial resources and corporate clients. Fears regarding impact on employment were detected, AI could render many banks’ jobs obsolete in the coming years, asserting that AI and robotics “reduce the need for staff in roles such as back office functions. Data suggests that the proliferation of AI could be accompanied by a rise in banking jobs. It may also be the case that only the most mundane jobs such as data entry will be sacrificed for machine superiority. While a rise in job numbers associated with higher AI-adoption rates seems ideal, some evidence suggests that most financial institutions are not yet fully confident in how to effectively apply the technology for the best results but at the same time seemed to be receptive to using AI and machine learning in their organization. This study was conducted and limited to one developing Asian country, it would be useful to stretch this study covering other countries in the region to dive into more diversified results that could trigger researchers to compare more the adoption of AI in Asian countries and evaluating its impact with respect to different countries size and/or level of development in addition to other demographics and criteria. Financial institutions are increasingly using artificial neural network systems to detect fraud and charges that do not meet the standard. The AI is used to: organize transactions; keep accounts; invest in stocks; optimize portfolios, etc. Reducing the number of frauds and financial crimes in Lebanon by monitoring user behavior to detect abnormal changes or anomalies in addition to the possible rectification of human economic behavior in the Asian region, this could add a great value and high originality to the research.
Citation: Journal of Asia Business Studies
PubDate: 2021-06-22
DOI: 10.1108/JABS-09-2020-0376
Issue No: Vol. 16 , No. 2 (2021)
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- Digital transformations and supply chain management: a Lean Six Sigma
perspective-
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Authors: Huay Ling Tay , Hui Shan Loh
Abstract: With the advent of technological connectivity and access to massive data, the possibilities of augmenting Lean Six Sigma’s Define-Measure-Analyze-Improve-Control (LSS’s DMAIC) problem-solving approach with advanced technologies are enormous. This paper aims to examine digital transformations (DT) of supply chains from a process improvement angle using the LSS DMAIC approach. This paper uses a case study approach. Three exemplary case studies were examined to shed light on how LSS can aid in DT to achieve enterprise-wide improvements and enhance value across the supply chains. The paper provides a conceptual framework based on a structured DMAIC problem-solving approach to drive improvements in supply chains. The conceptual framework also provides a systematic approach for big data to be integrated in LSS initiatives to achieve greater supply chain performance. This paper extends research in LSS supply chains by providing a guidance through a conceptual framework that integrate DT and LSS supply chains to support successful digital transformation and LSS supply chains.
Citation: Journal of Asia Business Studies
PubDate: 2021-06-22
DOI: 10.1108/JABS-10-2020-0415
Issue No: Vol. 16 , No. 2 (2021)
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- Unbanked to banked: reintermediation role of banks in e-government
services for financial inclusion in an Indian context-
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Authors: Jessy Nair , Mohith Kumar Jain
Abstract: The purpose of this study is twofold: first, to develop a framework to implement electronic delivery systems for connecting federal government with rural citizens using banking infrastructure as a reintermediation platform; and second, to understand the challenges faced by banks in reintermediation for financial inclusion (FI). This exploratory research adopts case study method to gain insights of the challenges faced by banks in e-government services for FI. In-depth structured interviews are conducted with key respondents: branch managers heading banks in rural areas. Preliminary results based on in-depth interviews with branch managers of banks suggest that banks leverage facilitators called Bank Mitras (BM) (friends from bank as per the local language) to disseminate services offered by the banks to rural customers at each village. However, a key challenge faced by banks is the increased dependency on bank employees to complete the process of e-government transactions by the beneficiaries because of trust factor. This exploratory research builds on the case study approach using in-depth interviews with the branch managers of five banks as key respondents to develop the preliminary research framework for FI. Policymakers can design banking systems to enhance transparency by implementing technologies and decentralizing routine transactions to citizens by enhancing the role of facilitators (BM). FI aims to reach out and empower citizens with banking facilities for disbursing e-government services. This process needs to be refined for the rural population of India to understand and better use the e-government services and schemes. Insights from in-depth interviews with key respondents of the banks were collated and augmented with literature to enhance the rigor of the exploratory research.
Citation: Journal of Asia Business Studies
PubDate: 2021-05-31
DOI: 10.1108/JABS-10-2020-0420
Issue No: Vol. 16 , No. 2 (2021)
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- Enabling organizational use of artificial intelligence: an employee
perspective-
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Authors: Amal Dabbous , Karine Aoun Barakat , May Merhej Sayegh
Abstract: As artificial intelligence (AI) has become increasingly popular and accessible, most companies have recognized its far-reaching potential. However, despite numerous research papers on organizational adoption of new technologies including AI, little is known about individual employees’ intentions to use them. Given that organizational innovations are of limited value if they are not adopted by employees, the purpose of this study is to understand the underlying factors that push employees to make use of these new technologies in the workplace. This study builds on previously developed technology acceptance models to provide a new theoretical model. The model is then tested using data collected from a survey of 203 employees and analyzed through structural equation modeling. Findings show that five factors affect employees’ intention to use AI either directly or as mediators. Organizational culture and habit exert a positive impact on employees’ intention to use AI, whereas job insecurity has a negative impact. Perceived self-image and perceived usefulness fully mediate the relation between job insecurity and intention to use. Moreover, perceived self-image and perceived usefulness partially mediate the relationship between habit and intention to use. To the best of the authors’ knowledge, this study is among the first to determine the factors that influence employees’ intention to use AI in general and more particularly chatbots within the workplace.
Citation: Journal of Asia Business Studies
PubDate: 2021-02-11
DOI: 10.1108/JABS-09-2020-0372
Issue No: Vol. 16 , No. 2 (2021)
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- FinTech innovation and knowledge flows in Hong Kong’s financial sector:
a social network analysis approach-
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Authors: Anson Au
Abstract: This paper aims to examine how financial technology (FinTech) knowledge from foreign firms flows into and among elite commercial banks in Hong Kong’s financial sector to drive innovation. Using social network analysis and regression analysis on a novel database of patents held by Hong Kong’s elite commercial banks, this paper examines the relationships between network position and FinTech knowledge flow. This paper finds four untold patterns of innovation and inequality in Hong Kong’s financial sector: only three banks are responsible for all the FinTech knowledge entering Hong Kong; most foreign FinTech comes from the USA through Hong Kong and Shanghai Banking Corporation, whereas most FinTech from China enters through Fubon Bank and Development Bank of Singapore; older banks and banks with more connections to firms inside Asia are more likely to import FinTech; the most beneficial sources of FinTech for a bank’s network position are firms from outside Asia. Despite the well-documented volumes of cross-border and cross-continental movement of financial institutions in Hong Kong, there is little work on the knowledge flows that underwrite this mobility. This paper addresses this gap by using FinTech knowledge flows to map the distribution of innovation, network position and competitive advantage in Hong Kong’s financial sector.
Citation: Journal of Asia Business Studies
PubDate: 2021-02-08
DOI: 10.1108/JABS-09-2020-0381
Issue No: Vol. 16 , No. 2 (2021)
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- Understanding artificial intelligence: insights on China
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Authors: Eleonora Veglianti , Yaya Li , Elisabetta Magnaghi , Marco De Marco
Abstract: The high frequency of disruption and dislocation of many industries, the migration to low-cost countries of different assets and activities, the increase in systemic risk, the birth of social and ecological constraints, as well as the new worldwide competitors require businesses and the overall society to change. In a so-called Industry 4.0. era, understanding the impact of artificial intelligence (AI) in developed as well as in underdeveloped economies has become increasingly crucial. The purpose of this study is to shed the light on the peculiarities of Chinese AI assessing the state of art of AI in this unique and valuable context. Through a research based on a qualitative data analysis, the present paper suggests a new way to analyse AI and to support a better understanding of the local Chinese aspects influencing its development and implementation. The development and implementation of AI in China required tailor solutions which account for the following three main dimensions: the location (i.e. territorial extension, the administrative boundaries); the government approach; and the human capital. The analysis presents a broad level activity. In addition, the paper focused on Chinese scientific literature and different types of data (i.e. institutional documents, professional reports, websites and speeches in Chinese). The paper used a multi-faceted approach, including also the tacit knowledge of the authors about the context under investigation.
Citation: Journal of Asia Business Studies
PubDate: 2021-02-08
DOI: 10.1108/JABS-10-2020-0391
Issue No: Vol. 16 , No. 2 (2021)
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- Smart technologies challenges and issues in social inclusion – case of
disabled youth in a developing country-
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Authors: Bissane Harb , Dina Sidani
Abstract: In light of the emphasis on “inclusion” in the sustainable development goals (SDGs), the notion of social inclusion encompasses the goal of granting opportunities for disabled people, integrate them and make them participate in the new environment. Referring to the capability theory, the purpose of this study is to examine the role of information and communication technology (ICT) in the social inclusion of disabled young people in Lebanon. This paper uses a qualitative approach based on a series of focused semi-structured interviews with 11 participants occupying key positions in aid associations for disabled people. The findings suggest that smart technologies can enhance social inclusion through three key factors: the nature of impairment and other personal characteristics of disabled people, the resources available to them and the environmental aspects provided by government policies and society’s cultural practices. In the contemporary society characterized by an increasing role of ICTs, the findings of this research could contribute to lead the developing countries to a sustainable and inclusive world through social inclusion of their youth. This study has some limitations that should be mentioned. First, it was conducted only on a small sample size (with 11 interviewees). Further empirical research must be conducted on larger sample to build and elaborate on the findings. Second, the results are mainly based on the points of view of people working in aid associations for disabled people. In future research, semi-structured interviews can be carried out with the disabled people themselves or with members of their family to ask them about their personal experience with smart technologies and the impact of this on their social inclusion. It was also suggested that the future research should explore the challenges of inclusion for different categories of disabled people separately because they are not all facing the same issues and the same challenges. Furthermore, as this paper focuses on the role of smart technologies in the development of social inclusion of disabled people, future research could take place with other groups, for example, Palestinian and Syrian refugees, to identify whether these groups are experiencing similar challenges and barriers when trying to use smart technologies as a way to enhance their social inclusion. Related to a larger and broader approach, social inclusion of disabled or marginalized people or refugees in developing countries could be a way to commit to a sustainable and inclusive world, in alignment with the eight goals of the Millennium Development Goals. Related to a larger and broader approach, social inclusion of disabled or marginalized people or refugees in developing countries could be a way to commit to a sustainable and inclusive world, in alignment with the eight goals of the Millennium Development Goals.
Citation: Journal of Asia Business Studies
PubDate: 2021-01-11
DOI: 10.1108/JABS-10-2020-0389
Issue No: Vol. 16 , No. 2 (2021)
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- Journal of Asia Business Studies
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