Subjects -> BUSINESS AND ECONOMICS (Total: 3570 journals)
    - ACCOUNTING (132 journals)
    - BANKING AND FINANCE (306 journals)
    - BUSINESS AND ECONOMICS (1248 journals)
    - CONSUMER EDUCATION AND PROTECTION (20 journals)
    - COOPERATIVES (4 journals)
    - ECONOMIC SCIENCES: GENERAL (212 journals)
    - ECONOMIC SYSTEMS, THEORIES AND HISTORY (235 journals)
    - FASHION AND CONSUMER TRENDS (20 journals)
    - HUMAN RESOURCES (103 journals)
    - INSURANCE (26 journals)
    - INTERNATIONAL COMMERCE (145 journals)
    - INTERNATIONAL DEVELOPMENT AND AID (103 journals)
    - INVESTMENTS (22 journals)
    - LABOR AND INDUSTRIAL RELATIONS (61 journals)
    - MACROECONOMICS (17 journals)
    - MANAGEMENT (595 journals)
    - MARKETING AND PURCHASING (116 journals)
    - MICROECONOMICS (23 journals)
    - PRODUCTION OF GOODS AND SERVICES (143 journals)
    - PUBLIC FINANCE, TAXATION (37 journals)
    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1248 journals)                  1 2 3 4 5 6 7 | Last

Showing 1 - 200 of 1566 Journals sorted alphabetically
360 : Revista de Ciencias de la Gestión     Open Access   (Followers: 2)
4OR: A Quarterly Journal of Operations Research     Hybrid Journal   (Followers: 13)
Abacus     Hybrid Journal   (Followers: 16)
Accounting Forum     Hybrid Journal   (Followers: 22)
Acta Commercii     Open Access   (Followers: 3)
Acta Marisiensis : Seria Oeconomica     Open Access  
Acta Oeconomica     Full-text available via subscription   (Followers: 3)
Acta Scientiarum. Human and Social Sciences     Open Access   (Followers: 6)
Acta Universitatis Danubius. Œconomica     Open Access   (Followers: 1)
Acta Universitatis Lodziensis : Folia Geographica Socio-Oeconomica     Open Access   (Followers: 1)
Acta Universitatis Nicolai Copernici Zarządzanie     Open Access   (Followers: 4)
AD-minister     Open Access   (Followers: 3)
Adam Academy : Journal of Social Sciences / Adam Akademi : Sosyal Bilimler Dergisi     Open Access   (Followers: 3)
AdBispreneur : Jurnal Pemikiran dan Penelitian Administrasi Bisnis dan Kewirausahaan     Open Access   (Followers: 1)
Admisi dan Bisnis     Open Access   (Followers: 1)
Advanced Sustainable Systems     Hybrid Journal   (Followers: 7)
Advances in Developing Human Resources     Hybrid Journal   (Followers: 26)
Advances in Economics and Business     Open Access   (Followers: 21)
Africa Journal of Management     Hybrid Journal   (Followers: 2)
AfricaGrowth Agenda     Full-text available via subscription   (Followers: 3)
African Affairs     Hybrid Journal   (Followers: 68)
African Business     Full-text available via subscription   (Followers: 3)
African Development Review     Hybrid Journal   (Followers: 45)
African Journal of Business and Economic Research     Full-text available via subscription   (Followers: 6)
African Journal of Business Ethics     Open Access   (Followers: 7)
African Review of Economics and Finance     Open Access   (Followers: 7)
Afro Eurasian Studies     Open Access   (Followers: 1)
Afro-Asian Journal of Finance and Accounting     Hybrid Journal   (Followers: 5)
Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi     Open Access   (Followers: 3)
Agronomy     Open Access   (Followers: 12)
Akademik Yaklaşımlar Dergisi     Open Access   (Followers: 1)
AL-Qadisiyah Journal For Administrative and Economic sciences     Open Access   (Followers: 2)
Alphanumeric Journal : The Journal of Operations Research, Statistics, Econometrics and Management Information Systems     Open Access   (Followers: 9)
American Economic Journal : Applied Economics     Full-text available via subscription   (Followers: 215)
American Enterprise Institute     Free   (Followers: 3)
American Journal of Business     Hybrid Journal   (Followers: 20)
American Journal of Business and Management     Open Access   (Followers: 51)
American Journal of Business Education     Open Access   (Followers: 14)
American Journal of Economics and Business Administration     Open Access   (Followers: 34)
American Journal of Economics and Sociology     Hybrid Journal   (Followers: 36)
American Journal of Evaluation     Hybrid Journal   (Followers: 16)
American Journal of Finance and Accounting     Hybrid Journal   (Followers: 22)
American Journal of Health Economics     Full-text available via subscription   (Followers: 19)
American Journal of Industrial and Business Management     Open Access   (Followers: 24)
American Journal of Medical Quality     Hybrid Journal   (Followers: 15)
American Law and Economics Review     Hybrid Journal   (Followers: 32)
ANALES de la Universidad Central del Ecuador     Open Access   (Followers: 1)
Ankara University SBF Journal     Open Access   (Followers: 1)
Annals in Social Responsibility     Full-text available via subscription  
Annals of Finance     Hybrid Journal   (Followers: 33)
Annals of Operations Research     Hybrid Journal   (Followers: 14)
Annual Review of Economics     Full-text available via subscription   (Followers: 44)
Anuario Facultad de Ciencias Económicas y Empresariales     Open Access   (Followers: 1)
Applied Developmental Science     Hybrid Journal   (Followers: 4)
Applied Economics     Hybrid Journal   (Followers: 58)
Applied Economics Letters     Hybrid Journal   (Followers: 31)
Applied Economics Quarterly     Full-text available via subscription   (Followers: 12)
Applied Financial Economics     Hybrid Journal   (Followers: 26)
Applied Mathematical Finance     Hybrid Journal   (Followers: 7)
Applied Stochastic Models in Business and Industry     Hybrid Journal   (Followers: 4)
Apuntes Universitarios     Open Access   (Followers: 1)
Arab Economic and Business Journal     Open Access   (Followers: 3)
Archives of Business Research     Open Access   (Followers: 5)
Arena Journal     Full-text available via subscription   (Followers: 1)
Argomenti. Rivista di economia, cultura e ricerca sociale     Open Access   (Followers: 4)
ASEAN Economic Bulletin     Full-text available via subscription   (Followers: 7)
Asia Pacific Business Review     Hybrid Journal   (Followers: 9)
Asia Pacific Journal of Human Resources     Hybrid Journal   (Followers: 208)
Asia Pacific Journal of Innovation and Entrepreneurship     Open Access   (Followers: 3)
Asia Pacific Viewpoint     Hybrid Journal   (Followers: 4)
Asia-Pacific Journal of Business Administration     Hybrid Journal   (Followers: 6)
Asia-Pacific Journal of Operational Research     Hybrid Journal   (Followers: 3)
Asia-Pacific Journal of Rural Development     Hybrid Journal   (Followers: 2)
Asia-Pacific Management and Business Application     Open Access   (Followers: 1)
Asian Case Research Journal     Hybrid Journal   (Followers: 1)
Asian Development Review     Open Access   (Followers: 13)
Asian Economic Journal     Hybrid Journal   (Followers: 10)
Asian Economic Papers     Hybrid Journal   (Followers: 8)
Asian Economic Policy Review     Hybrid Journal   (Followers: 5)
Asian Journal of Business Ethics     Hybrid Journal   (Followers: 9)
Asian Journal of Economics, Business and Accounting     Open Access  
Asian Journal of Social Sciences and Management Studies     Open Access   (Followers: 6)
Asian Journal of Sustainability and Social Responsibility     Open Access   (Followers: 2)
Asian Journal of Technology Innovation     Hybrid Journal   (Followers: 5)
Asian-pacific Economic Literature     Hybrid Journal   (Followers: 8)
AStA Wirtschafts- und Sozialstatistisches Archiv     Hybrid Journal   (Followers: 3)
Atlantic Economic Journal     Hybrid Journal   (Followers: 11)
Australasian Journal of Regional Studies, The     Full-text available via subscription   (Followers: 1)
Australian Cottongrower, The     Full-text available via subscription  
Australian Economic Papers     Hybrid Journal   (Followers: 10)
Australian Economic Review     Hybrid Journal   (Followers: 4)
Australian Journal of Maritime and Ocean Affairs     Hybrid Journal   (Followers: 7)
Baltic Journal of Real Estate Economics and Construction Management     Open Access   (Followers: 5)
Banks in Insurance Report     Hybrid Journal   (Followers: 1)
BBR - Brazilian Business Review     Open Access   (Followers: 3)
Benchmarking : An International Journal     Hybrid Journal   (Followers: 7)
Benefit : Jurnal Manajemen dan Bisnis     Open Access  
Berkeley Business Law Journal     Free   (Followers: 11)
Beta : Scandinavian Journal of Business Research     Full-text available via subscription  
Bio-based and Applied Economics     Open Access   (Followers: 1)
Biodegradation     Hybrid Journal   (Followers: 2)
Biology Direct     Open Access   (Followers: 9)
BizInfo (Blace) Journal of Economics, Management and Informatics     Open Access   (Followers: 1)
Black Enterprise     Full-text available via subscription  
Board & Administrator for Administrators only     Hybrid Journal  
Boletim Técnico do Senac     Open Access  
Border Crossing : Transnational Working Papers     Open Access   (Followers: 2)
Brazilian Business Review     Open Access  
Briefings in Real Estate Finance     Hybrid Journal   (Followers: 7)
British Journal of Industrial Relations     Hybrid Journal   (Followers: 48)
Brookings Papers on Economic Activity     Open Access   (Followers: 68)
Brookings Trade Forum     Full-text available via subscription   (Followers: 4)
BRQ Business Research Quarterly     Open Access   (Followers: 2)
BU Academic Review     Open Access  
Bulletin of Economic Research     Hybrid Journal   (Followers: 19)
Bulletin of Geography. Socio-economic Series     Open Access   (Followers: 3)
Bulletin of Indonesian Economic Studies     Hybrid Journal   (Followers: 5)
Bulletin of the Dnipropetrovsk University. Series : Management of Innovations     Open Access   (Followers: 1)
Business & Entrepreneurship Journal     Open Access   (Followers: 24)
Business & Information Systems Engineering     Hybrid Journal   (Followers: 5)
Business & Society     Hybrid Journal   (Followers: 14)
Business : Theory and Practice / Verslas : Teorija ir Praktika     Open Access   (Followers: 1)
Business and Economic Research     Open Access   (Followers: 8)
Business and Management Horizons     Open Access   (Followers: 9)
Business and Management Research     Open Access   (Followers: 17)
Business and Management Studies     Open Access   (Followers: 11)
Business and Professional Communication Quarterly     Hybrid Journal   (Followers: 8)
Business and Society Review     Hybrid Journal   (Followers: 5)
Business Economics     Hybrid Journal   (Followers: 14)
Business Ethics Quarterly     Full-text available via subscription   (Followers: 18)
Business Ethics: A European Review     Hybrid Journal   (Followers: 20)
Business Horizons     Hybrid Journal   (Followers: 11)
Business Information Review     Hybrid Journal   (Followers: 15)
Business Management Analysis Journal     Open Access   (Followers: 3)
Business Management and Strategy     Open Access   (Followers: 38)
Business Research     Open Access   (Followers: 2)
Business Review Journal     Open Access   (Followers: 1)
Business Strategy and Development     Hybrid Journal  
Business Strategy and the Environment     Hybrid Journal   (Followers: 11)
Business Strategy Review     Hybrid Journal   (Followers: 12)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Business, Economics and Management Research Journal : BEMAREJ     Open Access   (Followers: 4)
Business: Theory and Practice     Open Access   (Followers: 1)
Cambridge Journal of Economics     Hybrid Journal   (Followers: 77)
Cambridge Journal of Regions, Economy and Society     Hybrid Journal   (Followers: 11)
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration     Hybrid Journal   (Followers: 1)
Canadian Journal of Economics/Revue Canadienne d`Economique     Hybrid Journal   (Followers: 43)
Canadian journal of nonprofit and social economy research     Open Access   (Followers: 3)
Capitalism Nature Socialism     Hybrid Journal   (Followers: 21)
Case Studies in Business and Management     Open Access   (Followers: 12)
Central European Business Review     Open Access   (Followers: 2)
Central European Journal of Operations Research     Hybrid Journal   (Followers: 5)
Central European Journal of Public Policy     Open Access   (Followers: 3)
CESifo Economic Studies     Hybrid Journal   (Followers: 23)
Chain Reaction     Full-text available via subscription  
Challenge     Full-text available via subscription   (Followers: 6)
Chandrakasem Rajabhat University Journal of Graduate School     Open Access  
China & World Economy     Hybrid Journal   (Followers: 13)
China : An International Journal     Full-text available via subscription   (Followers: 20)
China Economic Journal : The Official Journal of the China Center for Economic Research (CCER) at Peking University     Hybrid Journal   (Followers: 14)
China Economic Review     Hybrid Journal   (Followers: 14)
China Finance Review International     Hybrid Journal   (Followers: 4)
China perspectives     Open Access   (Followers: 12)
Chinese Economy     Full-text available via subscription   (Followers: 3)
Chinese Journal of Population, Resources and Environment     Open Access  
Chinese Journal of Social Science and Management     Open Access  
Christian University of Thailand Journal     Open Access  
Chulalongkorn Business Review     Open Access  
Ciencia, Economía y Negocios     Open Access  
Circular Economy and Sustainability     Hybrid Journal   (Followers: 1)
Cleaner and Responsible Consumption     Open Access  
Cleaner Logistics and Supply Chain     Open Access   (Followers: 1)
Climate and Energy     Full-text available via subscription   (Followers: 6)
CLIO América     Open Access   (Followers: 2)
Cliometrica     Hybrid Journal   (Followers: 4)
Colombo Business Journal     Open Access  
Community Development Journal     Hybrid Journal   (Followers: 24)
Compendium : Cuadernos de Economía y Administración     Open Access  
Compensation & Benefits Review     Hybrid Journal   (Followers: 6)
Competition & Change     Hybrid Journal   (Followers: 12)
Competitive Intelligence Review     Hybrid Journal   (Followers: 4)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal  
Computational Economics     Hybrid Journal   (Followers: 12)
Computational Mathematics and Modeling     Hybrid Journal   (Followers: 8)
Computer Law & Security Review     Hybrid Journal   (Followers: 23)
Computers & Operations Research     Hybrid Journal   (Followers: 14)
Consilience : The Journal of Sustainable Development     Open Access   (Followers: 2)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14)
Consumer Behavior Studies Journal     Open Access   (Followers: 2)
Consumer Psychology Review     Hybrid Journal   (Followers: 3)
Contemporary Wales     Full-text available via subscription   (Followers: 1)
Contextus - Revista Contemporânea de Economia e Gestão     Open Access   (Followers: 1)
Continuity & Resilience Review     Hybrid Journal   (Followers: 1)
Contributions to Political Economy     Hybrid Journal   (Followers: 9)
Corporate Communications An International Journal     Hybrid Journal   (Followers: 5)
Corporate Philanthropy Report     Hybrid Journal   (Followers: 2)
Corporate Reputation Review     Hybrid Journal   (Followers: 4)
Creative and Knowledge Society     Open Access   (Followers: 9)
Creative Industries Journal     Hybrid Journal   (Followers: 8)
Cuadernos de Administración (Universidad del Valle)     Open Access   (Followers: 1)

        1 2 3 4 5 6 7 | Last

Similar Journals
Journal Cover
Benchmarking : An International Journal
Journal Prestige (SJR): 0.559
Citation Impact (citeScore): 2
Number of Followers: 7  
 
Hybrid Journal Hybrid journal   * Containing 3 Open Access Open Access article(s) in this issue *
ISSN (Print) 1463-5771 - ISSN (Online) 1758-4094
Published by Emerald Homepage  [360 journals]
  • Analysis of critical success factors for blockchain technology
           implementation in healthcare sector

    • Free pre-print version: Loading...

      Authors: Shivani Bali , Vikram Bali , Rajendra Prasad Mohanty , Dev Gaur
      Abstract: Recently, blockchain technology (BT) has resolved healthcare data management challenges. It helps healthcare providers automate medical records and mining to aid in data sharing and making more accurate diagnoses. This paper attempts to identify the critical success factors (CSFs) for successfully implementing BT in healthcare. The paper is methodologically structured in four phases. The first phase leads to identifying success factors by reviewing the extant literature. In the second phase, expert opinions were solicited to authenticate the critical success factors required to implement BT in the healthcare sector. Decision Making Trial and Evaluation Laboratory (DEMATEL) method was employed to find the cause-and-effect relationship among the third phase’s critical success factors. In phase 4, the authors resort to validating the final results and findings. Based on the analysis, 21 CSFs were identified and grouped under six dimensions. After applying the DEMATEL technique, nine factors belong to the causal group, and the remaining 12 factors fall under the effect group. The top three influencing factors of blockchain technology implementation in the healthcare ecosystem are data transparency, track and traceability and government support, whereas; implementation cost was the least influential. This study provides a roadmap and may facilitate healthcare professionals to overcome contemporary challenges with the help of BT.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-24
      DOI: 10.1108/BIJ-07-2021-0433
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Evaluating performance of an untargeted urban food security scheme in
           India

    • Free pre-print version: Loading...

      Authors: Magesh Nagarajan , Patturaja Selvaraj
      Abstract: The purpose of this study is to evaluate the efficiency of the relative performances of Mother’s canteen across the regions of Tamil Nadu and find out the determinants of inefficiencies in the scheme. An untargeted food security scheme called Amma (Mother's) canteen was started in Tamil Nadu, India, with an aim to provide the urban poor with hygienic and healthy food at an affordable price. Along with secondary data, interviews were conducted to understand the operational details of Mother's canteen. Data envelopment analysis (DEA) was used to find the relative efficiency of the scheme operated by nine corporations. Based on the daily expenditure, number of meals served and revenue, seven of nine corporations were found to be inefficient. Further, sensitivity analyses found that among six procurement variables, procurement (quantity and price) of black gram and cooking oil were determinants of inefficiency. As an untargeted scheme, the cost of delivering service-based evaluation was used for performance evaluation. Policymakers could use centralized procurement instead of open market procurement at the corporation level and standardized ingredients' usage (quantity) to further reduce the cost of the food security scheme. The proposed DEA model may be used by policymakers to empirically evaluate the food security scheme's delivery effectiveness across various corporations in a region. Inefficient branches are identified here with empirical support for further performance improvement changes. There are limited number of studies evaluating untargeted schemes. This paper presents the challenges of evaluating an untargeted scheme which allows self-selection of beneficiaries. The outcome of this study will help in identifying inefficient corporations, and further, improve the performance and cost of delivering untargeted food security scheme.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-20
      DOI: 10.1108/BIJ-05-2021-0258
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Mitigation themes in supply chain research during the COVID-19 pandemic: a
           systematic literature review

    • Free pre-print version: Loading...

      Authors: Sufian Qrunfleh , Shiri Vivek , Russ Merz , Deepak Mathivathanan
      Abstract: The purpose of this paper is to understand the themes and direction of supply chain mitigation and resilience research during the COVID-19 pandemic by conducting a systematic literature review (SLR) of supply chain mitigation literature since pandemic. This study uses the Web of Science (WoS) Database to analyze the contribution in supply chain mitigation literature by authors, themes in supply chain mitigation and the citing articles. An investigation based on bibliometric approach for the SLR represents the bibliographic data of over 530 publications between the years 2020–2021. Additionally, the article also develops graphical visualizations of the bibliographic data analyzed using the R-program Bibliometrix to ascertain the top sources, authors, keywords and conceptual themes. Most strategies in the existing literature focused on reactive approaches to supply chain disruption and current mitigation literature has not evolved in parallel to the changing macro environment leaving a wide gap in considering vaccines as a supply chain mitigation strategy. Hence, this study identifies the potential need to focus on building proactive supply chain mitigation strategies preferably by studying the role of vaccines in mitigating supply chains. This article helps the reader to understand the scientific research in terms of contributions in supply chain mitigation research since pandemic. Though, the time frame considered limits the connection the findings to previous work on supply chain disruptions and mitigation, it offers an understanding of the various mitigation themes evolved in light of mitigating the supply chain disruptions as one caused by the current pandemic. Further, this research helps us understand how businesses can help reduce the social consequences by preventing the disruptions and helping life normalize during this ongoing COVID-19 pandemic. This is the first of its kind contribution offering a SLR of supply chain mitigation strategies during the COVID-19 pandemic identifying the focal themes in current literature and establishing the need for future venues of research studying the role of vaccines in supply chain mitigation strategies.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-19
      DOI: 10.1108/BIJ-11-2021-0692
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Cloud adoption in Indian SMEs – an empirical analysis

    • Free pre-print version: Loading...

      Authors: Jayalaxmi Padmanabha Shetty , Rajesh Panda
      Abstract: This study aims to empirically validate the determinants of cloud adoption in small and medium enterprises (SMEs) in India and examine its impact on their economic performance. An integrated theoretical model interplaying technological, organizational and environmental aspects were applied for analyzing the variation in factors. Using data from 317 Indian SMEs, we have applied confirmatory factor analysis and structural equation modeling to test the hypotheses. The results demonstrated that perceived usefulness, perceived ease of use, technology readiness, top management support and trust were the influencing drivers of cloud adoption in SMEs in India. Compared to previous studies, we did not find compatibility and competitive pressure as significant, suggesting that there was no single set of factors influencing technology adoption. Economic performance achieved by reduced transaction costs formed the basis of favorable adoption. The integrated model can provide space for new dimensions based on the category and geography of the SMEs. The paper does not address the supply-chain perspective of cloud adoption. The study directs the firm owners to visualize business logic by creating a digital ecosystem. Further, the model guides the stakeholders, including cloud service providers, to contribute to the economic proficiency of the SMEs. The paper empirically validates a model integrating both the drivers and consequences of cloud computing adoption as a unique study. Findings indicate that the usage of metrics such as return on investment and system efficiency form a part of the technology system approach.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-16
      DOI: 10.1108/BIJ-08-2021-0468
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Enablers of work from home culture: an integrated empirical framework

    • Free pre-print version: Loading...

      Authors: Santanu Mandal , Payel Das , Gayathri V. Menon , R. Amritha
      Abstract: With the emergence of COVID-19 and increased infections, organizations urged their employees to work from home. Furthermore, with the on-going pandemic, employees take measures to ensure individual safety and their families. Hence, work from home culture can result in long-term employee satisfaction. However, no study addresses the development of work from the home culture in an integrated framework. Therefore, the current research explores the role of safety during the pandemic, organizational commitment and employee motivation on work from home culture, which may influence employee satisfaction. Furthermore, job demands and home demands were also evaluated for employee satisfaction. The study used existing scales of the factors to develop the measures and collect perceptual responses from employees working from home, supported with a pre-test. The study executed a survey with effective responses from 132 individuals spread across different sectors to validate the hypotheses. The responses were analysed using partial least squares in ADANCO 2.2. Findings suggest safety concerns along with organization commitment enhances work from home culture. Such work from home culture enhances employee motivation and employee satisfaction. Furthermore, job demands and home demands also influence employee satisfaction. To the best of the authors knowledge, the study is the foremost to develop an integrated empirical framework for work from home culture and its antecedents and consequences. The study has several important implications for managers.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-16
      DOI: 10.1108/BIJ-08-2021-0476
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Coordination issues in managing the reverse supply chain: a systematic
           literature review and future research directions

    • Free pre-print version: Loading...

      Authors: Saurabh Agrawal , Dharmendra Kumar , Rajesh Kumar Singh , Raj Kumar Singh
      Abstract: Reverse supply chain (RSC) is one of the ways to handle product returns efficiently. Recovery of residual value from product returns also helps in achieving sustainability. Its successful implementation requires coordination among all the channel members involved in the activities, from the acquisition to collection to the disposition of returned products. This article aims to review the literature about coordination issues in the RSC. A systematic literature review of 151 articles published during 2004–2021 is carried out. Theory, context and methodology (TCM) framework of the literature review is used to identify the research gaps for future research directions. This study identifies the characteristics of RSC coordination. It includes channel structures; coordination mechanisms; performance measuring parameters; the methodology applied and explored industries. The review shows that game-theoretical modeling in RSC coordination is the most commonly used method to coordinate the channels. It was found that issues like disruption, fairness and corporate social responsibility are not explored in-depth and offer much potential for future research. There are very limited studies on coordination issues in the RSC. The proposed articles add value by considering RSC issues from different strategic, government, consumers' behavior and functionality decision-making point of view.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-12
      DOI: 10.1108/BIJ-08-2021-0467
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • An analysis of drivers for the adoption of integrated
           sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in
           Indian manufacturing industries

    • Free pre-print version: Loading...

      Authors: Dharmendra Hariyani , Sanjeev Mishra
      Abstract: Scarcity of resources and ever-changing customer demand has driven the manufacturing organization to opt for an integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS). The purpose of this study is to identify and rank the various drivers for the adoption of ISGLSAMS for the more sustainable development of the industries. Using a survey questionnaire, data were collected for the 14 ISGLSAMS drivers, identified through the literature review, from 108 Indian manufacturing industries. The sign test is used to check the relevance and significance of drivers. ISGLSAMS drivers are ranked based on the median and standard deviation. A multiple regression model was employed to investigate the effects of other drivers on the highest-ranked driver to strengthen the understanding of the drivers. Competition, customer demand, technological changes, supply chain pressure, cost benefits, incentives, top management commitment and future legislation are found the strongest drivers for ISGLSAMS. For administering the competition for ISGLSAMS policymakers must focus on the availability of organization resources, customer demand, future legislation, incentives, supply chain pressure and technological developments. The study contributes to a better understanding of ISGLSAMS drivers. Through this study government, stakeholders and policymakers may plan the policy, roadmap and strategies to drive the manufacturing organizations for the adoption of ISGLSAMS for more sustainable development of industries in India. This work contributes to the identification and prioritization of the drivers for the more sustainable manufacturing system, i.e. ISGLSAMS (7 Rs based, i.e. 6 Rs of sustainability with 7th R, reconfiguration). The research also contributes to the (1) ISGLSAMS literature (2) the awareness and demand of (a) ISGLSAMS (b) reconfigurable, sustainable and modular products (c) redesign, recovery and refurbishing of the product to increase the product life cycle.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-11
      DOI: 10.1108/BIJ-08-2021-0488
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Analysis of critical barriers in the sustainable supply chain of MSMEs: a
           case of Makhana (Foxnut) industry

    • Free pre-print version: Loading...

      Authors: Abhishek Kashyap , Om Ji Shukla
      Abstract: Sustainability is a very important factor to be considered in the supply chain (SC) of any industry. Agricultural industry needs to be addressed even more importantly with the tools of sustainability as it concerns the life of millions. This paper explores the critical barriers (CBs) in the sustainable supply chains (SSCs) of makhana industry located in the northern part of India and seeks to design a model for the researchers and the managers who want to work in this industry. Initially, the CBs were identified with the help of an extensive literature review of sustainability in SCs for agri-industry and discussion with makhana industry experts (consisting of managers and senior managers) and academicians (consisting of professors and research scholars). The study uses the multi-criteria decision-making (MCDM) technique, namely interpretive structural modeling (ISM) and fuzzy ISM to develop the model. The study finally validates the model using Matrice d'impacts croisés multiplication appliquée á un classment (MICMAC) analysis. The obtained results indicate that, in the SSC of makhana industry, the role of “Lack of adoption of organic agricultural management techniques” (CB2), “Lack of modern techniques (CB4)”, “Multiple intermediaries” (CB5), “Weak socio-economic conditions” (CB7) and “Lack of proper knowledge” (CB1) are very significant. These barriers are needed to be addressed first as they have the highest driving power and other barriers are directly driven by these CBs. The paper has included seven experts, and the interrelationship between CBs has been developed on the basis of their knowledge and discussion, so the results may be a little bias. Moreover, the paper has obtained the results using the ISM and fuzzy ISM by considering ten CBs; the researchers can explore this research by including more CBs and validate the results using other MCDM techniques like fuzzy-decision making trial and evaluation laboratory (DEMATEL), fuzzy-Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Best Worst Method (BWM). This study is unique as per industry point of view and may help the researchers and managers to explore the field of makhana.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-11
      DOI: 10.1108/BIJ-11-2021-0696
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • A review of reverse logistics and closed-loop supply chains in the
           perspective of circular economy

    • Free pre-print version: Loading...

      Authors: Anurag Mishra , Pankaj Dutta , S. Jayasankar , Priya Jain , K. Mathiyazhagan
      Abstract: This paper presents a systematic literature review of the various aspects of reverse logistics (RL) and closed-loop supply chains (CLSC) in implementing and achieving circular economy (CE) motives. CE is identified as a method of embracing imperishability into the economic structure, helping shift from a linear to a condition leading to ecological and social benefits. Systematic literature was used to review a total of 80 peer-reviewed articles are included in the study and covers different concepts related to the implementation of CE, such as cost-saving, network design, sustainable RL, waste management and extended producer responsibility. The findings reveal that the research in the domain is in a growing phase, and in recent years, a lot of attention has been given by researchers across the globe. However, further research is required in crucial areas for the adoption of CE, such as retail reverse logistics, pharmaceutical industries and resource recycling industry. The study discusses the business needs and solutions for industries. Key enablers and barriers are listed along with the main activities involved in each sector in CLSC. Managers can design a pathway to decide which lever to use to overcome a particular challenge. The work contributes theoretically by developing research themes in RL and CLSC practices applied to CE. It also provides theoretical and practical implications of the study, which can be used as a signboard for further research.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-10
      DOI: 10.1108/BIJ-11-2021-0669
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Analyzing organizational barriers towards building postpandemic supply
           chain resilience in Indian MSMEs: a grey-DEMATEL approach

    • Free pre-print version: Loading...

      Authors: Tuhin Banerjee , Ashish Trivedi , Gunjan Mohan Sharma , Moaz Gharib , S. Shahul Hameed
      Abstract: This study aims to identify the barriers to building supply chain resilience and assess the contextual relationship between them in the Indian micro, small and medium enterprise (MSME) sector for the post COVID-19 era. Barriers to supply chain resilience were extracted from the extant literature and were evaluated using the grey sets and Decision-Making Trial and Evaluation Laboratory (DEMATEL) approach from strategic, tactical and operational business perspectives. The responses from experts on the identified barriers were collected through a structured questionnaire. The prominence-net effect results obtained after the DEMATEL application helped identify the most prominent barriers, their net cause and effect, and their correlation with each other. A total of 16 barriers to resilience, identified from the literature, were considered for analysis. The findings of the study revealed that the lack of flexibility is the most critical causal barrier to building a resilient supply chain. Lack of planned resource management was also found to be an influential barrier. The study also identified the supply chain design, need for collaboration and technological capability as important factors for the MSME sector to focus on. The study is limited to assessing barriers to the supply chain resilience of MSMEs in India. More extensive research may be needed to reveal the global trend. The study is significantly important for the MSMEs looking to establish resilient supply chains. Managers can use the findings to identify the weak links in the supply chain for strategic and tactical planning and can take corrective actions. The study pinpoints the key linkages between barriers that impede MSMEs to make their supply chains resilient and robust to mitigate the impact of future disruptions and adversities. The work may be used by practitioners to further their attention on the significant challenges.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-10
      DOI: 10.1108/BIJ-11-2021-0677
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Location of competitive facilities: a comprehensive review and future
           research agenda

    • Free pre-print version: Loading...

      Authors: Mamta Mishra , Surya Prakash Singh , M. P. Gupta
      Abstract: The research in competitive facility location (CFL) is quite dynamic, both from a problem formulation and an algorithmic point of view. Research direction has changed immensely over the years to address various competitive challenges. This study aims to explore CFL literature to highlight these research trends, important issues and future research opportunities. This study utilises the Scopus database to search for related CFL models and adopts a five-step systematic approach for the review process. The five steps involve (1) Article Identification and keyword selection, (2) Selection criteria, (3) Literature review, (4) Literature analysis and (5) Research studies. The paper presents a comprehensive review of CFL modelling efforts from 1981 to 2021 to provide a depth study of the research evolution in this area. The published articles are classified based on multiple characteristics, including the type of problem, type of competition, game-theoretical approaches, customer behaviour, decision space, type of demand, number of facilities, capacity and budget limitations. The review also highlights the popular problem areas and dedicated research in the respective domain. In addition, a second classification is also provided based on solution methods adopted to solve various CFL models and real-world case studies. The paper covers 40 years of CFL literature from the perspective of the problem area, CFL characteristics and the solution approach. Additionally, it introduces characteristics such as capacity limit and budget constraint for the first time for classification purposes.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-06
      DOI: 10.1108/BIJ-11-2021-0638
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Restarting MSMEs and start-ups post COVID-19: a grounded theory approach
           to identify success factors to tackle changed business landscape

    • Free pre-print version: Loading...

      Authors: Deepkumar Varma , Pankaj Dutta
      Abstract: Small businesses and start-ups have started to reopen post coronavirus disease 2019 (COVID-19) lockdowns but are facing numerous challenges mainly due to changed customer preferences and the need to fine-tune the business models. This research aims to identify the important aspects that start-ups need to focus on, as they weather the COVID-19 pandemic storm. Research uses constructivist grounded theory methodology to analyse data collected through in-depth semi-structured interviews with entrepreneurs and senior employees at start-ups. A conceptual model based on nine categories impacting a start-up’s performance is investigated. Interview memos are thematically analysed to identify repeated ideas, concepts or elements that become apparent. Study reveals that employees’ and customers’ safety, prudent cost management and online presence/doorstep services are key for start-ups to succeed today's changed business landscape due to COVID-19. Findings act as a practical guide for start-ups in setting mechanisms, optimizing operations and fine-tuning strategy to address COVID-19 challenges. Start-ups are advised to evaluate the implications of the three findings on their respective businesses to successfully tackle the challenges posed by COVID-19. This research, being cognizant of a start-up’s unique characteristics and nuances, takes a fresh approach to identify key aspects that start-ups need to focus on and fine-tune in the wake of COVID-19. The paper enriches scientific research of understanding impact of COVID-19 on organizations by specifically surfacing how start-ups can learn and adapt by knowing how other start-ups are surviving today.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-03
      DOI: 10.1108/BIJ-09-2021-0535
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Blending absorptive capacity with open innovation: a bibliometric
           review

    • Free pre-print version: Loading...

      Authors: Shraddha Bhadauria , Vinay Singh
      Abstract: This paper aims to explore the relationship between open innovation (OI) and absorptive capacity (AC) using a bibliometric analysis of existing literature. The bibliometric analysis is used to review the covered research articles in the Web of Science (WoS) database. The time span covered over 20 years from the year 2000 to 2020. The study suggests that it is an attracting and growing field for researchers, and there exists a close relationship between OI and AC. Further, the literature has parted into three research streams (1) AC and OI: dependency and interchangeability; (2) OI and its future avenues (3) OI and AC: critical factor for firm innovation performance which elaborate various future scopes to study. The study's limitations exist with the biasness in database selection criteria, such as the possible non-inclusion of crucial articles. The study’s implications are to discern close association and path dependency of AC and OI; and facilitate the innovation performance of the firm via developing of AC. The approach used is a novelty, and the conclusions can better understand the relationship between both terms (OI and AC). Thus, it can help increase firm innovation performance.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-05-02
      DOI: 10.1108/BIJ-02-2021-0111
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Last mile delivery in logistics and supply chain management:
           a bibliometric analysis and future directions

    • Free pre-print version: Loading...

      Authors: Nghiep Tuan Ha , Mohammadreza Akbari , Bill Au
      Abstract: The main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current knowledge and proposing a framework for future research direction in terms of sustainability in the area. This paper identifies and synthesizes information from academic journals and examines “Journals and Publishing place,” “Geographic location,” “Year of Publication,” “University and Author Affiliation,” “Themes and Sub-themes,” “Theory,” “Research Design, Methods and Area” and “Industry Involvement.” A collection of online databases from 2005 to 2020 were explored, using the keywords “Last mile delivery,” “Last mile logistics,” “Last mile transportation,” “Last mile fulfillment,” “Last mile operations” and “Last mile distribution” in their title and/or abstract and/or keywords. Accordingly, a total of 281 journal articles were found in this discipline area, and data were derived from a succession of variables. There has been significant growth in published articles concerning last mile delivery over the last 15 years (2005–2020). An in-depth review of the literature shows five dimensions of the last mile: last mile delivery, transportation, operations, distribution and logistics. Each of these dimensions is interrelated and possess clustered characteristics. For instance, last mile operations, last mile transportation and last mile delivery are operational, whereas last mile distribution is tactical, and last mile logistics possess strategic characteristics. The findings also indicate that even though the sustainability concept can be incorporated into all levels of the last mile, the current literature landscape mainly concentrates on the operational level. This review is limited to academic sources available from Emerald Insight, Science Direct, Taylor and Francis, Springer, MDPI and IEEE containing the mentioned keywords in the title and/or abstract/or keywords. Furthermore, only papers from high-quality, peer-reviewed journals were evaluated. Other sources such as books and conference papers were not included. This study dissects last mile delivery to produce a framework that captures and presents its complex characteristics and its interconnectedness with various related components. By analyzing last mile delivery in its entirety, the framework also helps practitioners pinpoint which levels of last mile delivery (operation, tactical or strategic) they can incorporate the concept of sustainability. The research findings enrich the contemporary literature landscape and future work by providing a conceptual framework that incorporates the “economic,” “environmental” and “social” pillars of sustainability in all dimensions of the last mile delivery.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-29
      DOI: 10.1108/BIJ-07-2021-0409
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Consumer behaviour towards storage, disposal and recycling of e-waste:
           systematic review and future research prospects

    • Free pre-print version: Loading...

      Authors: Sonal Thukral , Deep Shree , Shakshi Singhal
      Abstract: With the rapid increase in the consumption of electrical and electronic innovations, responsible management and recycling of electronic waste (e-waste) or waste electrical and electronic equipment (WEEE) has been a significant concern for the governments, stakeholders, researchers and industry practitioners around the world. Consumer awareness, disposal behaviour and perception are chief facets of designing sustainable management strategies. Although researchers have widely studied e-waste over many years, the research focusing on consumer awareness about e-waste recycling has gained momentum recently. This paper aims to systematise the existing literature and explore future research prospects on household e-waste sorting behaviour. Web of science (WoS) core collection was searched using selected keywords to identify relevant articles published from 2001 to 2021. The search resulted in 1,156 research articles published from 2001 to 2021. After a detailed study, 85 articles were shortlisted for in-depth review. The review was conducted based on global trends, top journals, most prolific authors, most active e-waste research countries, and institutions centring on consumer participation in e-waste disposal and recycling behaviour. The present research has also identified around eleven factors that seem to have a bearing on consumer behaviour towards storage, disposal and recycling of e-waste. E-waste research has gained increased attention in the last five years. The majority of the studies has focused on motivational factors and ignore the risks associated with handling e-waste. The present study reports the pertinent issue of lack of awareness among the masses about e-waste handling and disposal. Thus, bringing to the fore the lack of awareness programmes and initiatives. The analysis presents the gaps in the literature and future research agendas. The review article will help in providing an in-depth understanding of consumer behaviour towards storage, disposal and recycling of e-waste and delineates the future direction of research that may be undertaken in this field of study.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-29
      DOI: 10.1108/BIJ-12-2021-0774
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • A multi-stage method to determine organizational constraint structure and
           its application in a steel plant in India

    • Free pre-print version: Loading...

      Authors: Saroj Kumar Singh , Alok Raj , J. Ajith Kumar , Cyril Foropon
      Abstract: The purpose of this paper is to identify potential constraints and determine the constraint structure in a steel manufacturing plant. “Potential constraint” is defined as a factor that is either a constraint at present or can become one in the future and “constraint structure” is used to denote the network of influences between the potential constraints in an organization. A three-step methodology was followed. First, potential constraints in a steel manufacturing plant were identified with a literature review and expert inputs. Then, the fuzzy decision-making trial and evaluation laboratory (fuzzy DEMATEL) technique was applied to uncover the structure and finally, an ex-post validation and refinement of the results was done with help from other experts. A total of 10 key potential constraints to steel manufacturing were identified. The two outputs of fuzzy DEMATEL – the influence scatter plot (ISP) and the influence network diagram (IND) – together reveal the constraint structure. The 10 potential constraints could be classified into three types – influencers, mediators and influenced – respectively. Of these “Top management commitment (TMC)” and “Clear vision and long-term planning (CLP)” influence other factors the most, and are themselves influenced the least; while “Customer Relationship Management (CRM)” is most influenced by other factors, while influencing other factors the least. Potential constraints and the constraint structure can help decision makers in a steel manufacturing plant to identify which organizational factors to address and achieving the plant's goals. This is the first study that analyzed organizational level constraints in a steel manufacturing context.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-26
      DOI: 10.1108/BIJ-11-2021-0702
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Exploring the psychometric properties of personal optimism and
           self-efficacy optimism-extended (POSO-E) scale among Indian teachers

    • Free pre-print version: Loading...

      Authors: Nidhi Sharma , Anchal Pathak , B. Latha Lavanya , Naval Garg , Kusum Lata
      Abstract: The present study aimed to evaluate the psychometric properties of the short form of personal optimism and self-efficacy optimism-extended (POSO-E) among Indian teachers. Two studies were conducted to adjudge the reliability and validity of the scale. In the first study, the sample of 510 respondents was randomly divided into subsamples. The first subsample was subjected to the Exploratory Factor Analysis which yielded a two-factor solution explaining 71.02% of the variance. This model was subjected to the Confirmatory Factor Analysis using a second subsample. Acceptable model fit indices suggested factorial validity of the two-dimensional POSO-E among Indian teachers. In the second study, acceptable Cronbach's alpha and composite reliability estimates (greater than 0.70) indicated the scale's reliability. Also, as expected, personal optimism, self-efficacy optimism and overall optimism reported a positive correlation with spiritual well-being and a negative association with distress. It confirmed the criterion validity of the POSO-E among Indian teachers. The results showed appreciable psychometric properties of the POSO-E in the context of Indian teachers. The study offered a valid and reliable scale to measure teachers' optimism levels. It is poised to generate renewed interest among scholars to emphasize teachers' positive and optimist thinking. The findings also reported a positive association between teachers' optimism and spiritual well-being. It suggests that spiritual practices and interventions could be used to develop an optimistic academic workforce. The study is one of the pioneer studies that evaluated the reliability and validity of the POSO-E among Indian teachers.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-22
      DOI: 10.1108/BIJ-01-2022-0054
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • How do the technological capability and strategic flexibility of an
           organization impact its successful implementation of Industry 4.0'
           A qualitative viewpoint

         This is an Open Access Article Open Access Article

    • Free pre-print version: Loading...

      Authors: Michael Sony , Jiju Antony , Olivia Mc Dermott
      Abstract: Industry 4.0 (I 4.0) consists of numerous digital technologies applied in organizations strategically to add value to the customer. Different organizations have varying degrees of technological capability and strategic flexibility. This paper aims to explore the relationship between technological capability and strategic flexibility on successful implementation of I 4.0. A qualitative study using a grounded theory approach is conducted on 34 senior managers from Europe and North America who have implemented I 4.0 participated in this study through a theoretical sampling frame. This study finds that technological capability and strategic flexibility have an impact on the successful implementation of I 4.0. The study also finds that different dimensions of technological capability also impact I 4.0. The interactive effect of strategic flexibility and technological capability is also noted. The study also develops a framework for successful implementation of I 4.0. This study can be used by managers while implementing I 4.0 to devise a strategic roadmap for acquiring technological capability with I 4.0 technologies. Besides, it will help the managers to consider the bidirectional relationship between technological capability and strategic flexibility while formulating I 4.0 strategy for successful implementation of I 4.0 in their organizations. Previous studies have examined the importance of I 4.0 technologies. However, this study extends the previous works by suggesting how technological capability and strategic flexibility can help in the successful implementation of I 4.0.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-18
      DOI: 10.1108/BIJ-09-2021-0541
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Do sustainability committee characteristics affect CSR performance'
           Evidence from India

    • Free pre-print version: Loading...

      Authors: Anis Jarboui , Nada Dammak Ben Hlima , Dhouha Bouaziz
      Abstract: This study aimed to investigate the effect of sustainability committee (SC) characteristics (size, independence, the number of meetings, and expertise) on corporate social responsibility (CSR) performance in the Indian context. This research measures the CSR performance of 60 Indian non-financial firms listed on the Bombay Stock Exchange (BSE) over the period 2014 to 2019 using the ASSET4 environmental, social, and governance database. The authors resorted to fixed-effect panel regressions to capture the individual effect present in the data. The results show that CSR performance is positively and significantly influenced by SC independence, size, and expertise. However, the number of SC meetings does not affect CSR performance. The results also demonstrate that CSR performance is positively and significantly associated with board independence. This paper adds to the existing literature by examining the effect of SC characteristics on the firms' CSR performance in India as one of the oldest stock markets in the world, which would help test the validity of the agency and stakeholder theories in an old and big emerging market context. The findings allow managers to understand the mechanisms affecting CSR performance and how the characteristics of the SC can participate in its growth and development. Moreover, this study has implications for researchers, suggesting that future CSR studies should take into account the SC characteristics as potential determinants that explain CSR, such as CSR activities and CSR practices and strategies. The present research contributes to the literature by investigating the effect of SC characteristics on the firms' CSR performance, thereby providing additional evidence on the issue. Several previous studies have examined the link between corporate governance and CSR performance with a focus on external oversight mechanisms, namely institutional ownership or analyst coverage or internal oversight mechanisms, such as board gender composition, board independence, separation of board Chairperson and CEO roles, and the existence of SC on the board, but these studies did not examine the SC characteristics. The present research fills the gap.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-12
      DOI: 10.1108/BIJ-04-2021-0225
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • A fuzzy-based competitiveness assessment tool for construction SMEs

    • Free pre-print version: Loading...

      Authors: Ahmed Khouja , Nadia Lehoux , Yan Cimon
      Abstract: In highly competitive industries such as the construction sector, companies with limited capabilities struggle to maintain their current standing, let alone acquire more market share. Before they are able to address their shortcomings, these companies need to pinpoint where their performance stands when it comes to market demand. Furthermore, competitiveness is strongly linked with companies' ability to win tenders and deliver the associated construction projects. Tenders are, therefore, a mechanism that reflects the strengths and weaknesses of construction firms and can be deemed an indicator of competitiveness. This paper aims to help small and medium-sized enterprises (SMEs) increase their presence in the construction sector by suggesting a systematic approach to evaluate their competitiveness. Participation requirements were extracted from 11 calls for tenders and organized into categories using a qualitative content analysis. These requirements along with winning assets deduced from the literature constitute the basis of the tool. The qualitative evaluation of the difficulty in satisfying requirements or acquiring assets was transformed into unified, quantifiable scores by means of fuzzy numbers. A total of 233 requirements were found and classified in 3 main categories. In addition, a list of 54 assets organized into five categories was compiled. The entire methodology led to a five-step assessment tool whose output can be depicted on the proposed competitiveness readiness matrix (CRM). This study contributes to the limited number of articles discussing the contractor's side in the tendering process. Furthermore, it combines three theoretical perspectives (i.e. resource-based view, relational view, and industry structure perspective), which are scarcely applied in the construction management field. Consideration of the calls for tenders when developing solutions is also a unique aspect of this research when compared to previous studies. This tool may help practitioners navigate the rather elusive tendering process by outlining the necessary elements to participate in and win tenders. It may also allow construction firms to better position themselves in the market with respect to customers' requirements and competitors' performances. This study provides an approach of both self-assessment and market benchmarking. It assists companies in formulating strategies to become more competitive in general and make better bidding decisions. This is especially interesting because of three aspects: the study is based on a fundamental element of the construction competitiveness concept, i.e. calls for tenders; it offers a mechanism to transform systematically qualitative attributes into quantifiable scores; and it provides a practical and reliable display of the assessment results.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-12
      DOI: 10.1108/BIJ-08-2021-0483
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Enhancing the performance of Indian micro, small and medium enterprises
           by implementing supply chain finance: challenges emerging from COVID-19
           pandemic

    • Free pre-print version: Loading...

      Authors: P.S. Biswa Bhusan Sahoo , Vikas Thakur
      Abstract: The already scarce financial resources coupled with the current COVID-19 pandemic have created the worst scenario for Indian micro, small and medium enterprises (MSMEs). The application of supply chain finance (SCF) solutions to MSMEs can enhance the performance and growth of the sector. But, the implementation of SCF solutions faces various obstacles which restrict the MSMEs' ability to meet their financial requirements. The purpose of this paper is to explore and prioritize the various important barriers hindering SCF application in Indian MSMEs. Literature on SCF and MSMEs are critically reviewed and barriers affecting the SCF application in Indian MSMEs are scrutinized with the consultation of the experts. The present study applies intuitionistic fuzzy-analytic hierarchy process (IF-AHP) methodology to prioritize the identified barriers and thereafter, the sensitivity analysis is also done to observe the identified barriers under different situations. The results of the study have revealed that poor cash flow management and working capital management disruption are acting as the most prioritized barriers of SCF. The external factor of cultural challenges has been prioritized as the minimum-influence factor that has least negative influence on the operations of SCF in MSMEs. The present study bears an important practical and managerial implication to solve real world problems of financial constraints of MSMEs. The managers should emphasize upon the importance smooth flow of cash and working capital management across the supply chains by which better SCF solution can be implemented in MSMEs. The study conducted is an effort to address the barriers of SCF in Indian MSMEs during the COVID-19 pandemic. The implementation of IF-AHP and sensitivity analysis would help managers and policymakers to comprehend and resolve the prioritized barriers and sub-barriers of SCF in the MSMEs.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-12
      DOI: 10.1108/BIJ-11-2021-0668
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Can organization team culture benchmark effective teams – performance
           management concerns, insights and HR implications

    • Free pre-print version: Loading...

      Authors: Hardik Shah , Shilpa Jain , Vipul Jain
      Abstract: Teams have become the dominant mode of work in contemporary organizations and critical for successful completion of various tasks, projects and overall organizational effectiveness. Organizational factors such as organizational culture have often been investigated as contributing to team performance since it is difficult to develop and engage teams. But the effect of (organizational) team culture on team effectiveness (TE) has received less support. Therefore, this paper examines how factors such as organization team culture (OTC) affect different dimensions of TE in a power sector organization which has undergone a business transformation resulting in adoption of team-based work structures. Survey instrument capturing the variables of organizational team culture and TE was administered to mid-level managers in a power sector organization in India. Structural equation modeling (SEM) was used to test the model fit for the proposed model. A key finding of the research was that team culture (OTC dimensions) (i.e. participation, communication, trust, training inputs and support and support for teamwork) contribute to TE. OTC and its impact on creating effective teams, particularly in the power sector, is an original contribution of this research. The OTC and TE framework may be used to diagnose team weaknesses and concerns and to design effective HR interventions.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-07
      DOI: 10.1108/BIJ-11-2020-0581
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Does COVID-19 reduce international cooperation in supply chain research
           between the US and China'

    • Free pre-print version: Loading...

      Authors: Qiang Wang , Min Zhang , Rongrong Li
      Abstract: The purpose of this research is to systematically analyze the existing literature of the supply chain to explore the impact of COVID-19 on the international cooperation in supply chain research between the US and China. Supply chain publications obtained from the Scopus database were analyzed using statistical technique and visual analysis. First, created three datasets of supply chain publications for three time periods: 2010–2019, 2015–2019 and 2020–2021. Then, compared the changes in international cooperation in supply chain research between the US and China before and during the epidemic, as well as the international cooperation patterns for the two countries. The study found that during the pandemic, the average monthly number of collaborative publications between China and the US on supply chain research was higher than the five and the ten years before the epidemic. In other words, the epidemic has not led to a decline in international cooperation between the US and China. On the contrary, the epidemic has stimulated international cooperation on supply chain research in the two countries. Secondly, research on the international cooperation patterns of supply chain research shows that China and the US have always been each other's largest partners, and the two countries have generally maintained or increased international cooperation with their top research producing countries during the epidemic. In addition, in supply chain research during the epidemic, the proportion of US–China cooperation in China's international cooperation has declined, while that of the US has increased. The time span of the datasets used to analyze the research status before and during COVID-19 is different. Due to the nature of data collection, available time of the dataset during COVID-19 is much shorter. Publications during the COVID-19 continue to grow, and the trends shown by the research results may change somewhat. Furthermore, the search query may not be comprehensive enough to capture all publications related to the supply chain. The research results help determine the impact of the COVID-19 outbreak on international cooperation in US–China supply chain research, and it is of great significance to researchers and policymakers in the field of logistics and supply chain operations. This study gives a feasible analysis strategy for international cooperative research, which adds great value to this field.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-05
      DOI: 10.1108/BIJ-07-2021-0420
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • The effect of logistical immediacy on logistics service providers' (LSPs')
           business

    • Free pre-print version: Loading...

      Authors: Mauro Vivaldini
      Abstract: This study discusses the influence of logistical immediacy on logistics service providers' (LSPs’) business. Specifically, its role in the face of the emerging business scenario (e-commerce, disruptive technologies, and new models of logistical services) is examined. As logistical immediacy is a nascent topic, this study utilizes a systematic literature review focusing on academic articles from the last five years related to logistical outsourcing to understand the changes imposed by logistical immediacy on LSPs. The impact of transformations arising from an increasingly digital virtual world (DVW) on LSPs is contextualized. A theoretical view of the factors affecting LSPs' shift towards more immediate operations is presented, and how logistical immediacy impacts LSPs is discussed. Finally, a research agenda is presented as the study's main contribution. Due to the timeframe chosen, the restriction to a single database (Scopus), the specific search terms used related to LSPs, and limiting the search parameters to operations management, some relevant work may have been overlooked. The article help LSPs' and contracting companies' managers to understand the influence of the immediacy expected in logistics operations. Possible logistics services trends and how they may impact companies are discussed. This is one of the first articles in the area of operations and supply chains that addresses the issue of logistical immediacy and its impact on LSPs.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-05
      DOI: 10.1108/BIJ-09-2021-0562
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Total quality leadership and organizational innovativeness: the role of
           social capital development in American schools

    • Free pre-print version: Loading...

      Authors: M. Birasnav , Swapna Bhargavi Gantasala , Venugopal Prabhakar Gantasala , Abhishek Singh
      Abstract: The purpose of this study is to explore the relationship between total quality leadership, social capital development and organizational innovativeness in the school environment. While there are research studies focused on the impact of leadership on implementing quality management practices, innovation and organizational performance, the mediating effect of social capital development has not been explored on the influence of the school leaders. To achieve the purpose of this study, data collected from 158 principals, who participated in the Teaching and Learning International Survey 2018, were analyzed using structural equation modeling. This study found that total quality learning-oriented school leaders are supportive of developing social capital in their schools, and such social capital development is very useful to improve organizational innovativeness. Interestingly, social capital development has been found to mediate the relationship between total quality learning-oriented school leadership and organizational innovativeness. This study submits evidence for two major activities that school leaders perform: learning- and control-oriented activities, both being important for improving and measuring quality in the educational sector. This study clearly shows that control-oriented activities lean toward negatively on social capital while learning-oriented activities strongly and positively influence social capital development. From this study, practitioners can be aware and consciously promote social capital development in schools and that social capital development mediates the influence of total quality leadership and innovation in schools. Schools can be visualized as guarded communities for creating a secure environment for students in support of learning. This research study shows that the combined cognitive capital, structural capital and relational capital mediate the impacts of total quality leadership on innovativeness in schools. Thus, school leaders should first establish a mechanism to develop social capital among their employees to bring up innovative initiatives.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-04
      DOI: 10.1108/BIJ-08-2021-0470
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Performance assessment and ranking of socially responsible companies in
           India using FAHP, TOPSIS and Altman -score

    • Free pre-print version: Loading...

      Authors: A. Bhuvaneskumar , V.J. Sivakumar , Nancyprabha Pushparaj
      Abstract: The present study aims to determine and benchmark the performance of socially responsible companies (SRCs) in India based on the financial, value-added and combined performance indicators by addressing the climate change problems at the grass-root level. The present study has used the traditional financial, value-added and combined performance indicators to evaluate and rank the performance of 14 SRCs under the Bombay stock exchange (BSE)-Greenex sustainability index. The technique for order performance by similarity to ideal solution (TOPSIS) and fuzzy analytic hierarchy process (FAHP) algorithms calculate performance scores and assign weights to the indicators from 2015 to 2019. Further, the Altman Z-score methodology has been applied to understand the SRCs propensity toward bankruptcy behavior. The parametric t-test is also performed on the outcomes of TOPSIS scores under different categories of indicators to check the statistical significance. The performance scores of the TOPSIS algorithm indicate that the financial indicators of SRCs govern the firm performance significantly over the value-added indicators (VAIs). Further, parametric t-test results validate the outcomes of the performance scores by exhibiting that there is no significant difference between the traditional financial and VAIs at a 5% significance level. However, a few SRCs overall performance rankings have improved significantly after including VAIs. Moreover, the Altman Z-score results also reveal that most of the SRCs evaluated in the study are stable, showcasing consistent performance and absent from bankruptcy behavior. The study has practical implications as follows: (1) to facilitate a clear understanding of investors and portfolio managers in selecting appropriate companies under socially responsible investing (SRI); (2) to provide portfolio diversification insights for domestic and international investors besides advocating the necessity of investing in better performing sustainable companies to safeguard their investments against the future uncertainty and (3) the study results would benefit the regulatory bodies to frame appropriate sustainability policy interventions at the organization level. In the context of ambiguous inferences on the performance of SRI, no prior study has been conducted to assess the performance of SRCs in the Indian version of sustainability index BSE-Greenex.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-01
      DOI: 10.1108/BIJ-09-2021-0512
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Research themes in machine learning applications in supply chain
           management using bibliometric analysis tools

    • Free pre-print version: Loading...

      Authors: Syed Asif Raza , Srikrishna Madhumohan Govindaluri , Mohammed Khurrum Bhutta
      Abstract: This paper conducts a Systematic Literature Review (SLR) of Machine Learning (ML) in Supply Chain Management through bibliometric and network analysis, the authors are able to grasp key features of the contemporary literature. The study makes use of state-of-the-art analytical framework based on a unified approach to reveal insights from the present body of knowledge and the potentials for future research developments. Unlike standard literature reviews, in SLR, a structured approach is followed. The approach enables utilizing contemporary tools and software packages such as R-package “bibliometrix” and Gephi for exploratory and visual analytics. A number of clustering methods are employed to form clusters. Later, multivariate analysis methodologies are adopted to determine the dominant clusters for the influential co-cited references. Using contemporary tools from Bibliometric Analysis (BA), the authors identify in an exploratory analysis, the influential authors, sources, regions, affiliations and papers. In addition, the use of network analysis tools reveals research clusters, topological analysis, key research topics, interrelation and authors’ collaboration along with their patterns. Finally, the optimum number of clusters computed for cluster analysis is decided using a systematic procedure based on multivariate analysis such as k-means and factor analysis. Modern-day supply chains increasingly depend on developing superior insights from large amounts of data available from diverse sources in unstructured and semi-structured formats. In order to maintain a competitive edge, the supply chains need to perform speedy analysis of big data using efficient tools that provide real-time decision-making insights. Such an analysis necessitates automated processing using intelligent ML algorithms. Through a BA followed by a detailed data visualization in a network analysis enabled grasping key features of the contemporary literature. The analysis is based on 155 documents from the period 2008 to 2018 selected using a systematic selection procedure.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-04-01
      DOI: 10.1108/BIJ-12-2021-0755
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Investigating the barriers of blockchain technology integrated food supply
           chain: a BWM approach

    • Free pre-print version: Loading...

      Authors: Shahbaz Khan , Mohit Kant Kaushik , Rajeev Kumar , Waseem Khan
      Abstract: Blockchain is an evolving technology that has an impact on a variety of industries and related operations including food supply chain. There are several challenges associated in the implementation of blockchain in the food supply chain. As a result, the goal of this research is to identify and analyse the barriers associated with the implementation of blockchain in food supply chains. A comprehensive literature review is conducted to identify 16 primary barriers associated with the implementation of blockchain technology in the food supply chain and experts finalise these identified barriers and further categorise them into four groups. Furthermore, the best worst method is used to prioritise the finalised barriers. The findings suggest that “technological barriers” and “organisational barriers” are primary barriers among the identified barriers for the implementation of blockchain. These barriers could be mitigated through supply chain collaboration, efficient blockchain technology development through research and development, and increasing technical competence. In terms of limitation, there is a possibility that some barriers were overlooked in the literature review process, and expert judgement might be prejudiced. This paper examines the blockchain implementation in the food supply chain, to assist policymakers in overcoming these barriers and ensuring effective adoption. This study focuses on the effective implementation of blockchain technology in the food supply chain in the context of emerging economies.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-30
      DOI: 10.1108/BIJ-08-2021-0489
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Modeling the growth barriers of fresh produce supply chain in the Indian
           context

    • Free pre-print version: Loading...

      Authors: Gaurvendra Singh , Yash Daultani , R. Rajesh , Rajendra Sahu
      Abstract: Over the years, the fruit and vegetable supply chain has encountered several challenges. From the harvesting stage until it reaches the consumer, a significant portion of fruits and vegetables gets wasted in the supply chain. As a result, the present study attempts to identify and analyze the growth barriers in the fresh produce supply chain (FPSC) in the Indian context. An integrated grey theory and DEMATEL based approach is used to analyze growth barriers in the FPSC. The growth barriers were analyzed and sorted based on their influence and importance relations. The results emphasize that the most critical growth barriers in the FPSC that should be addressed to ensure food waste reduction are as follows: Lack of cold chain facilities (B2), lack of transportation or logistic facilities (B1), lack of collaboration and information sharing between supply chain partners (B3), lack of proper quality and safety protocols (B15), a lack of processing and packaging facilities (B14), and poor productivity and efficiency (B13). Results are also verified by conducting a sensitivity analysis. The results are highly useful for policymakers to exploit growth barriers within the FPSC that require more attention. The obtained results show that the managers and policymakers need to utilize more funds to develop the cold chain facilities and logistics facilities to develop the FPSC. By improving the cold chain facilities, it is possible to improve the quality of food, make the food safe for human consumption, reduce waste, and increase the efficiency and productivity of the supply chain. Also, this study may encourage policymakers and industrial managers to adopt the most influential SCM practices for food waste reduction. Many researchers have attempted to analyze the causes of food waste and growth barriers in the FPSC using various decision-making methods. Still, no attempts are made to explore the causal relations among various growth barriers in FPSC through the integrated Grey-DEMATEL technique. Also, we devise policy implications in the light of the new farm bills or the Indian agricultural acts of 2020. Lack of cold chain facilities (B2) was found to be the critical driving barrier in the FPSC, as it influences multiple barriers. Also, there is a dire need for cold chain facilities and transportation systems to enhance productivity and efficiency.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-30
      DOI: 10.1108/BIJ-09-2021-0517
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Assessment of the mediating effect of benchmarking workspace usage on
           portfolio optimization and client satisfaction: Indian information
           technology companies

    • Free pre-print version: Loading...

      Authors: Taran Kaur , Priya Solomon
      Abstract: Many corporates in India are constantly adapting real estate benchmarks to reduce the workspace maintenance cost. However, anecdotally benchmarking the experience of clients while designing the workspace maintenance policies is not adequately taken into consideration in India. The focus of this study is on benchmarking workspace usage based on client usability. The research is descriptive in nature. A structured questionnaire was sent to Information Technology (IT) companies in India to collect data through SurveyMonkey. Stratified sampling was used to collect a sample of 697 respondents which was also verified using G* software. The data collected was analysed using descriptive statistics and partial least square–structured equation modeling (PLS-SEM) to investigate the mediating effect of benchmarking the workspace usage on portfolio optimization and client satisfaction. The structural model results obtained through the bootstrapping technique show that benchmarking workspace usage for real estate management positively impacts client satisfaction in the Indian IT workspace. The findings of this study support the full mediation effect (97%) and indicate that benchmarking practices are necessary for developing strategies for optimal portfolio asset utilization and are essential to survive in the current competitive business environment. The findings of this study were influenced by the feedback from the top 100 IT clients in India. The research findings vary according to the cost-benefit analysis of adopting benchmarking measures in small and medium-sized IT companies which still benchmark the workspace usage based on cost-saving measures. Also, very sparse research has been conducted in the workspace management domain of IT firms, so the results of this study can further be used as a reference to explore this area. The study provides useful insights into how benchmarking in the workspace management domain of the CRE industry can be applied to address portfolio-related challenges, divergent client needs and improve workspace usability following energy-efficient policies. Practitioners can use this study as a guide to develop more effective workspace management policies. This study may guide other firms to benchmark their current workspace usage and evaluate the impact of their workspace management policies based on the theoretical framework of value-added balanced benchmarking criteria. This research adds value to the limited literature available on the impact of technology-enabled portfolio optimization techniques through benchmarking which can reduce workspace usage and enhance the usability of the workspace.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-29
      DOI: 10.1108/BIJ-03-2021-0150
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Evaluating logistics outsourcing: a survey conducted with Brazilian
           industries

    • Free pre-print version: Loading...

      Authors: Kaique Doratiotto , Jose Geraldo Vidal Vieira , Lucas Eric da Silva , Luiz Paulo Fávero
      Abstract: This research aims to evaluate the factors that influence logistics outsourcing, including the impact of logistics outsourcing on measuring companies' logistics performance. This research provides interactions among the various factors (constructs) such as “financial”, “collaboration and process characteristics”, “external influencer”, and “logistics performance”. To investigate the interaction between the constructs, structural equation modelling is proposed to understand what the relevant criteria are while outsourcing logistics. Data were acquired from surveys conducted with 129 managers from Brazilian companies in the industry sector. The factor “collaboration and process characteristics” is what most influences the “logistics performance” of companies, highlighting the importance of managing contractors; and the “financial” factor also contributes to the logistic outsourcing decision. Some limitations of this study need to be clarified. First, the model could test the moderate and mediate aspects by using variables inspired on RBV and TCE. Second, the sample is relatively small and restricted to the Brazilian industries' case, although the results may be useful for other countries in the world. Third, the responses represent viewpoints of the people who work in the companies. To address this issue, the authors asked respondents to fill out the questionnaire from the perspective of the organisation. Most 3PL come from developed countries and find different requirements in Brazil. Then, this new knowledge may help 3L providers better understand the needs of the local or foreign companies that operate in the local market. The measurement model may also help to construct a new organisational process, as it sheds light on the main elements necessary for gathering logistics performance outcomes. To the best of the authors' knowledge, the literature lacks studies on the interaction among these logistics outsourcing constructs, mainly in emerging markets where significant growth opportunities have led to logistics activities being outsourced. The literature that examines the impact of these constructs on logistics performance is also limited. Therefore, this research contributes to providing a model that measures these impacts according to the company's point of view.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-29
      DOI: 10.1108/BIJ-06-2021-0341
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Does the perception of organizational justice determine employees'
           affective commitment' The mediating role of organizational trust

    • Free pre-print version: Loading...

      Authors: Sweta Srivastava Malla , Sanjay Malla
      Abstract: The purpose of this paper is to identify select antecedents for affective commitment (AC) and whether organizational trust (OT) mediates the relationship between dimensions of organizational justice (OJ) and AC. Using a survey-based design, data were collected from employees across industry verticals who were working in various organizations and participated in an executive management program at an Indian management institute. Analysis was carried out using a partial least square-based package of ADANCO 2.2.1. In line with cross-cultural research, the results indicated that distributive and informational justice contribute toward employees' AC. In addition, the findings confirmed that OT mediates the justice-AC relationship for distributive, interpersonal and informational justice. The role of job satisfaction (JS) as an important antecedent was also identified. The evidence-based findings, as represented in importance–performance map analysis (IPMA), will help the organizational leaders understand the factors responsible for employees' AC. Leaders will appreciate the important role played by justice, fairness and OT in enhancing commitment. The importance of JS was also highlighted. This is a pioneering study to provide empirical evidence of the moderating effect of trust on OJ and the AC relationship. It is also one of the first to consider all of the four dimensions of OJ as possible antecedents for AC in a non-Western context.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-29
      DOI: 10.1108/BIJ-07-2021-0408
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Trends and patterns in pro-environmental behaviour research: a
           bibliometric review and research agenda

    • Free pre-print version: Loading...

      Authors: Muhammad Farrukh , Ali Raza , Adil Mansoor , Muhammad Shahid Khan , Jason Wai Chow Lee
      Abstract: The paper aims to analyse the current trends and set the future research agenda for pro-environmental behaviour (PEB) research. The bibliographic data on pro-environmental behaviour research have been extracted from the Scopus database. Based on the analysis of 2,173 publications, the study presents a performance overview of PEB research in the perspective of different aspects such as the most influential publications, authors, institutes and countries. Also, the study visualises the intellectual network by mapping bibliographic coupling (BC) and co-citation. The study provides a holistic view of trends and future research directions for PEB research based on performance and science mapping, which is a unique contribution to the literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-29
      DOI: 10.1108/BIJ-10-2020-0521
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Two-decade journey of green human resource management research: a
           bibliometric analysis

    • Free pre-print version: Loading...

      Authors: Prakash Chandra Bahuguna , Rajeev Srivastava , Saurabh Tiwari
      Abstract: During the past decade, the green workplace has attracted the attention of academics and industry alike. As a result, new research areas like green human resource management (GHRM) started emerging. Green workplace means greening of traditional business functions, namely, human resource management, marketing, operations and supply chain. GHRM can play a strategic role in enabling organizations to implement and formulate sustainable strategies and help them achieve corporate sustainability. This paper helps understand the GHRM scholarship and provides an up-to-date account of GHRM practices. In this paper, the authors have adopted the bibliometric analysis method to analyse and draw inferences from 247 articles retrieved from the Web of Science (WoS) database for the time horizon of almost two decades: 2005 to June 2021. The methodology's schematic view comprises four steps: data collection, data analysis, data visualization and interpretation. The present study intends to understand GHRM scholarship using Bibliometric R-package and VOSviewer software. The study offers some interesting insights that may help scholars, line managers and top management to conceptualize the GHRM practices in their organization, which is currently limited to a few HR practices (hiring, training and reward), geographies, developed countries and industries. These can be extended to other HR practices (e.g. industrial relations). In addition, this paper contributes to the GHRM literature in identifying the keywords, authors, journals, intellectual, conceptual and social structure. The study underpins the research in the area of GHRM in order to understand the trends on this topic over the past 17 years in terms of prolific authors, most impactful journals, key themes and the field's intellectual and social structure. The study indicates that this field is still in its development stage. Hence, there is a need for more arduous research on the topic to help develop a better understanding of this new field. The paper helps understand green practices in human resource functions, focusing on corporate sustainability goals. It helps the line managers and top management make GHRM a central function for achieving sustainability goals. In addition, these findings can be a road map for the researchers to investigate the field of GHRM further.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-29
      DOI: 10.1108/BIJ-10-2021-0619
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Environmental orientation, relational capital and SMEs performance: do
           religious, cultural and mimetic orientations matter in a Sub-Saharan
           African economy'

    • Free pre-print version: Loading...

      Authors: Charles Baah , Ebenezer Afum , Yaw Agyabeng-Mensah , Essel Dacosta , Douglas Opoku-Agyeman , Collins Nyame
      Abstract: Using the institutional and natural resource-based view theories, the purpose of this study is to examine the influence of religious, cultural and mimetic orientations on proactive environmental strategy, corporate environmental responsibility and traditional environmental strategy. Relying on data collected from managers of small and medium-sized enterprises (SMEs), the study further examines how proactive environmental strategy, corporate environmental responsibility and traditional environmental strategy drive relational capital and firm performance of SMEs operating in Ghana. The study employed a survey research design, a quantitative approach and a partial least square structural equation modelling technique in making data analysis and interpretations due to its appropriateness for predictive research models. The results suggest that mimetic orientation robustly and significantly influence the dimensions of environmental orientation. While religious orientation only had a robust and significant influence on proactive environmental strategy, cultural orientation robustly and significantly influences both proactive and traditional environmental strategies. Despite the positive and significant interactions that exist between proactive environmental strategy, corporate environmental responsibility, traditional environmental strategy, relational capital and firm performance, the findings particularly revealed that proactive and environmental strategies insignificantly correlated with relational capital contrary to past study findings. The study is among the few to examine how religious, cultural and mimetic orientations interrelate with proactive and traditional environmental orientations, relational capital and firm performance in an emerging economy. Based on the findings, implications and directions for future research are discussed while also providing guidance for policymakers, regulatory bodies, scholars and practitioners.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-22
      DOI: 10.1108/BIJ-05-2021-0299
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • The role of social entrepreneurial leadership and benchmarking in women
           empowerment

    • Free pre-print version: Loading...

      Authors: Abha R. Dixit , Nishtha Malik , Manisha Seth , Deepa Sethi
      Abstract: Women are the change agents in today's society. They are not only the harbingers of growth and development but also act as a major catalyst in the economic advancement and prosperity of the nation. India has been witnessing an expansion in women entrepreneurs given the conducive startup ecosystem we have created over the years. It has inspired women to break the shackles and switch to being a game changer for themselves and many others over the years. The study aims to explore the impact of social entrepreneurial leadership on women empowerment and how does benchmarking help in this process. Using a semi-structured questionnaire, the study conducted one-to-one in-depth and focused group interviews with the five women social entrepreneurs and their team. NVivo was used for content and thematic analysis. Major themes identified from the study include financial independence, women empowerment, social identity, autonomy, mobility, attaining self-confidence, creativity and innovation, fulfillment of motives, action and social learning, and setting standards (benchmarks). The findings revealed that social entrepreneurial leadership has a significant impact on women empowerment through benchmarking. Social entrepreneurial leadership has the potential to revolutionize the very concept of women empowerment. The research tries to study specific cases of social entrepreneurial leadership and how they have been instrumental in shaping up the life of others through their efforts and determination.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-21
      DOI: 10.1108/BIJ-08-2021-0493
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Analyzing the stock market performance of central public sector
           enterprises disinvested through public offering mode: Indian evidence

    • Free pre-print version: Loading...

      Authors: Priya Mandiratta , G.S. Bhalla
      Abstract: The present study aims to examine the short-term effect of disinvestment oriented IPOs and FPOs on the stock market performance of Indian central public sector enterprises (CPSEs), which divested their equity between 2000 and 2017. The analysis of stock price reaction is conducted for listing dates only in the case of IPOs and three different dates in the case of FPOs through the event study methodology. The three-event dates related to FPOs are public notification date (PND), issue announcement date (IAD) and price band date (PBD). Overall empirical analysis indicates that investor sentiments are generally insignificant prior to and posts the PND (first date). The second major date of announcement that is (IAD) is new information in the market and returns are found to be significantly negative across both the periods that is before and after IAD. Thus, the analysis depicts strongly negative investor sentiments in the case of IAD. These results are further substantiated by negatively significant CAR (cumulative abnormal returns) values for both the pre and post-event windows of PBD as well. Empirical analysis concludes that investors do not stand a chance to gain abnormal returns through initiating positions in the stocks of CPSEs during the alternative event dates analyzed. Since the year 2000, disinvestment through public offering has gathered momentum, and this mode accounts for approximately 62% of the collective disinvestment funds generated by the government of India till now. But there have been very limited research studies on the market performance of disinvested CPSEs. This analysis provides new empirical evidence for the market reactions of retail investors in response to the sale of equity by the Indian government in CPSEs.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-18
      DOI: 10.1108/BIJ-11-2020-0608
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Horizontal collaboration in the last mile distribution: gauging managerial
           response to disruption and abnormal demand

    • Free pre-print version: Loading...

      Authors: Maria Argyropoulou , Dimitris Zissis , Nikolaos Korfiatis , Eleni Zampou
      Abstract: Last mile distribution is a crucial element of any supply chain network, and its complexity has challenged established practices and frameworks in the management literature. This is particularly evident when demand surges, as with recent lockdowns due to the COVID-19 pandemic and subsequent demand for home delivery services. Given the importance of this critical component, this study recommends horizontal collaboration as a possible solution for retailers seeking to improve the quality of their services. This study investigates whether horizontal collaboration should be considered as an option for faster and greener distribution of groceries ordered online. Using the United Kingdom and Greek grocery markets that differ in terms of online grocery penetration, distribution network structure and delivery times, the study discusses how the effectiveness of pooling resources can create positive spillover effects for consumers, businesses and society. Despite their differences, both markets indicate the need for horizontal collaboration in the highly topical issue of last mile delivery. Taking a theoretical and practical view in cases of disruption and constant pressure in last mile distribution, horizontal collaboration supports retailers to coordinate routes, increase fleet and vehicle utilisation, reduce traffic and carbon emissions while improving customer satisfaction.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-16
      DOI: 10.1108/BIJ-06-2021-0328
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Towards blockchain led decentralized autonomous organization (DAO)
           business model innovations

    • Free pre-print version: Loading...

      Authors: Kumar Saurabh , Neelam Rani , Parijat Upadhyay
      Abstract: Today, business model innovations leverage digital technologies to gain a competitive advantage and transform business processes. Blockchain is still gaining attention in specific fields and bringing value to business models. There is a dearth of research on how blockchain decentralized autonomous organizations impact organization business model innovations. This study attempts to contribute the body of knowledge based on a review of decentralized autonomous organizations and the business model innovation literature using the integrative and generative approach. The paper offers an analysis of decentralized autonomous organizations based on digital business models built on the well-established work by Osterwalder and Pigneur (2010). The practical multilayered decentralized autonomous organizations architectural implementation model design is achieved using practical archetypes depicted in the proposed decentralized autonomous organizations business model. The paper evaluates a marketplace comprising 13 decentralized autonomous organizations led platforms with core functionalities. The paper delivers decentralized autonomous organizations led digital business model canvas elements to explain decentralized autonomous organization business model innovations. It presents the underlying multilayered decentralized autonomous organizations architectural implementation model required to conceptualize a practical business model with an enterprise-ready target operating model. The paper contributes directly to the practical decentralized autonomous organizations business model canvas, exemplifying the nine elements of decentralized autonomous organizations’ characteristics for any organizational transformation. The tools and accelerators (business model, layered architecture, target operating model and product mapping) developed in the paper address the managerial challenges of redesigning the decentralized business models. The proposed decentralized autonomous organizations smart contract powered business model provide a digital platform to adhere to rules, follow policies, preserve principles and develop consensus without human interventions. The paper shapes the first of its kind decentralized autonomous organizations marketplace evaluation while mapping it to decentralized autonomous organizations layered architecture product requirement considering business model dimension to adopt actionable target operating model.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-16
      DOI: 10.1108/BIJ-10-2021-0606
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Prioritization of factors and selection of best business practice from
           bio-medical waste generated using best–worst method

    • Free pre-print version: Loading...

      Authors: Jogendra Jangre , Abdul Zubar Hameed , Medha Srivastava , Kanika Prasad , Dharmendra Patel
      Abstract: Hospital activities restore health and save lives; yet they produce infectious waste that might harm people and the environment if not handled carefully. The sudden increase in bio-medical waste (BMW) generation was caused due to the outbreak of Coronavirus disease (COVID-19) at the beginning of year 2020. There is a huge potential of businesses from BMW generated in the developing economies. The document destruction process would prove to be beneficial in determining the strategies and policies for the business from BMW. Therefore, the purpose of this study was to identify and evaluate the factors that influence the business prospects from BMW in developing economies. The study focuses on identifying 18 factors based on an extensive literature review, questionnaire, theoretical foundations and interviews with experts in the context of developing economies. These factors are categorized into four groups namely “Culture, education and microeconomics”, “Infrastructure, social provision, and technology”, “Policy and institution” and “Integrated waste management system”. Consequently, these factors are prioritized to assist the decision-maker in comprehending the most critical aspects of accomplishing the best business practices. A framework based on the Best–Worst Method (BWM) is applied to evaluate and determine the significance of each identified factor. The major contribution of this paper is to identify key factors that are responsible for successful implementation of the business practices from the generated BMW. The study also explains their nature, significance and inter-relationship among them using BWM. Current study applied a distinctive modeling approach to examine the contextual relationship among the key factors and to rank them as per their importance. The findings of the study suggest that “Setup for collection and segregation is the best alternative for business from BMW produced”. The paper also presents strategies, which can be adopted as a guiding step by the decision-makers to formulate policies for the effective business practice from BMW. This research is expected to stimulate future applications of the BWM to facilitate long-term decision-making.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-16
      DOI: 10.1108/BIJ-11-2021-0698
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Olympic Games, media coverage and brand image/performance from fan and
           gender perspectives

    • Free pre-print version: Loading...

      Authors: Amber Smith-Ditizio , Alan David Smith
      Abstract: The purpose of this paper is to explore and test certain assumptions concerning the role of the media in its coverage of the Olympic Games, US men's and women's basketball in particular, and its perceived impact on brand image of the athletes' performance from a fan's motivational and financial perspective. Uses and gratifications theory and sport fan motivation scales were used to identify potential impacts of media coverage and branding on athletic performance. Based on a study of 143 working professionals that identified themselves as Olympic sport fans in the Pittsburgh, PA metropolitan area, several hypotheses were tested. The most to least important factor-based constructs found from a PCA (Principal Components Analysis)/factor analysis included competitiveness, fan commitment, media connections, media impacts, demographics and financial impacts. When using the construct athletic performance at the Olympic level as the dependent variable, results suggested that competitiveness, media connections and fan commitment were significant for males only, while only media connections for significant for females. Males were found to be more player-centric than females, willing to be more focused on the competitive nature of the Olympic Games and to dedicate more money for such activities. Focusing on Olympic Games and associated athletes' competitive nature opens a unique perspective from fan's gender perspective.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-15
      DOI: 10.1108/BIJ-02-2022-0117
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Multi-tier analysis of the medical equipment supply chain network:
           empirical analysis and simulation of a major rupture

    • Free pre-print version: Loading...

      Authors: Kayvan Miri Lavassani , Raghavan Iyengar , Bahar Movahedi
      Abstract: While a global supply network can provide stability to address localized interruptions, however, the recent global pandemic materialized many concerns and risks associated with the global supply network. Considering the short-term and long-term effects of changes in the global supply chain, this research explores how the location characteristics of the firms across the supply chain affect their performance. Using the mined data from five tiers of the backward supply chain of medical equipment, the authors constructed a large supply chain network consisting of close to 160,000 dyadic connections. The authors used various network centrality and clustering algorithms to measure the influence of each firm across the supply chain structure. Furthermore, the authors ran a scenario to simulate the elimination of Chinese firms from the global supply chain and recalculated all centralities. Regression analysis was used to measure the effect of supply chain network centralities on firms' performance across the supply chain with and without Chinese firms. The complexity of global purchasing across global tiers of supply networks had been recognized as a source of uncertainty before the COVID-19 pandemic. This pandemic was the black swan that the medical supply chain professionals had noted its threat in recent years. While a global supply network can provide stability to address localized interruptions, however, the recent global pandemic materialized many concerns and risks associated with the global supply network. Considering the short-term and long-term effects of changes in the global supply chain, this research explores how the location characteristics of the firms across the supply chain affect their performance. This research has three main implications. First, it provides a benchmark for manufacturing firms and distributors around the world operating in the post-COVID-19 business environment to better understand the relationship of their supply chain strategy and firms' financial performance. Second, investors and asset managers can evaluate their portfolios in light of the changing relationship as a result of possible protectionism initiatives. Finally, policymakers can apply the research methodology of this work in various industries while reevaluating post-COVID-19 international relations and trades policies at the firm, industry and country levels. Policymakers working on global connection can utilize the outcome of this research to explore the consequences of local and global policies on trade patterns, organizational performance as well as individuals' movements. Another implication of this study for policymakers is that it provides a powerful simulation and analytical tool to launch or combat the global ruptures, including trade wars and natural disasters stemming from natural events (e.g. climate change) and human-made events (e.g. wars, supply-chain interruptions, sanctions). To the best of our knowledge, this is the first large-scale empirical study that measures the effect of supply chain structure across multiple (five) tiers of the global supply chain on firms' performance. The present study uses the original supply chain network data mined by the authors from financial publications.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-14
      DOI: 10.1108/BIJ-02-2021-0095
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Institutional factors and efficiency performance in the global
           microfinance industry

    • Free pre-print version: Loading...

      Authors: Md Aslam Mia , Gary John Rangel , Mohammad Nourani , Rajesh Kumar
      Abstract: Measuring the success of microfinance institutions (MFIs) using a single efficiency value and then exploring its determining factors might be misleading. Hence, this study decomposed the efficiency measure into three divisions, namely operational, financial sustainability and social outreach. Subsequently, the authors identified factors affecting these efficiencies in the second stage regression analysis. This study employed the network data envelopment analysis approach to evaluate each division of efficiency of 90 MFIs from 2013 to 2018 and used second-stage regression techniques (Tobit and Truncated) to examine the effect of institutional factors. The authors’ efficiency analysis revealed that financial sustainability and social outreach were responsible for the low overall efficiency. The second stage analysis revealed the negative influence of institutional factors such as efficiency wage (particularly among small MFIs) on financial sustainability, social outreach and overall efficiencies. Staff turnover reduced operational, financial and overall efficiencies, particularly for large MFIs. The presence of female board members and staff improved the efficiency of MFIs, thus highlighting the pivotal role of women in the success of MFIs. Besides, the effects of regional location of MFIs, regulation and legal status on efficiencies were further discussed. The study has uniquely evaluated three different types of efficiency in MFIs and employed conventional techniques for the second-stage regression to identify the determinants of efficiency. The findings will enable managers to make appropriate decisions to enhance their organisational efficiency.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-11
      DOI: 10.1108/BIJ-06-2021-0326
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Implementing circular economy strategies in the automobile industry – a
           step toward creating sustainable automobiles

    • Free pre-print version: Loading...

      Authors: Amit Patel , Sumer Singh
      Abstract: This study aims to highlight the impacts of a rapidly growing automobile industry on the environment and how implementation of Circular Economy (CE) principles and strategies can help us in improving its sustainability without compromising on our existing economic models. Increase in spending capacity, improvements in technology and decrease in the prices have catapulted automobile demand over the last few decades. Harmful emissions and waste generation during the entire life cycle of these complex machines need to be addressed in an urgent manner globally. Implementation of CE principles and strategies which are based on promoting a pivotal balance between environment, economy and the society can lead to minimize economic and environmental impact leading to better results for all the stakeholders. Carbon footprint or environmental emissions during different stages of an automobile life cycle can be minimized using CE principles and strategies without compromising on the existing economic models. Government legislation and keen participation of Original Equipment Manufacturers (OEMs) and automobile manufacturers can drive the automobile industry toward sustainability despite growing consumption. The literature review has been done with a fresh perspective to combine environmental sustainability with CE. This is a literature review of prior work done in this domain to explore the possibility of further intervention in this domain.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-11
      DOI: 10.1108/BIJ-08-2021-0486
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Measuring the efficiency of Indian public and private banks using the
           two-stage network DEA model

    • Free pre-print version: Loading...

      Authors: Vijyapu Prasanna Kumar , Sujata Kar
      Abstract: The main objective of this paper is to present a holistic approach for measuring overall bank efficiency and its decomposition in intermediation and profitability efficiencies. Two-stage network data envelopment analysis (NDEA) model has been used for obtaining intermediation and profitability efficiencies along with overall bank efficiency. Additionally, bootstrap truncated regression has also been adopted to explore the influential predictors of two stages. A comparative analysis between Indian private-sector and public-sector banks showed that the former is efficient than the latter in profitability efficiency stage. Another interesting finding is that none of the banks is efficient in overall study tenure. Finally, outcomes of bootstrap truncated regression show that differences in intermediation efficiency are explained by firm size, return on asset, market share and ownership while profitability stage is determined by diverse, gross domestic product and ownership. This study will guide the Indian banking sector to act on which they are lagging, for the betterment of their overall performances. Finally, parameters like loan waives and disposal income of non-performing assets (NPAs) are not considered because of the unavailability of information in the output measures of NDEA model. This paper not only provides a detailed performance assessment of Indian banks but also examines banks’ internal efficiency by deposits as an intermediary measure.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-10
      DOI: 10.1108/BIJ-07-2021-0375
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Benchmarking Industry 4.0 readiness evaluation using fuzzy approaches

    • Free pre-print version: Loading...

      Authors: Vishal Ashok Wankhede , S. Vinodh
      Abstract: The purpose is to assess Industry 4.0 (I4.0) readiness index using fuzzy logic and multi-grade fuzzy approaches in an automotive component manufacturing organization. I4.0 implies fourth industrial revolution that necessitates vital challenges to be dealt with. In this viewpoint, this article presents the evaluation of I4.0 Readiness Index. The evaluation includes two levels with appropriate criteria and factors. Fuzzy logic approach is used for assessment. Furthermore, the results obtained from fuzzy logic have been benchmarked with multi-grade fuzzy approach. The proposed assessment model has successfully utilized fuzzy logic approach for assessment of I4.0 readiness index of automotive component manufacturing organization. Based on fuzzy logic approach, readiness index of I4.0 has been found to be (4.74, 6.26, 7.80) which is further benchmarked using multi-grade fuzzy approach. Industry 4.0 readiness index obtained from multi-grade fuzzy approach is 6.258 and thus, validated. Furthermore, 20 weaker areas have been identified and improvement suggestions are provided. The assessment module include two levels (Six Criteria and 50 Factors). The assessment model could be expanded based on advancements in industrial developments. Therefore, future researchers could utilize findings of the readiness model to further develop multi-level assessment module for Industry 4.0 readiness in organization. The developed readiness model helped researchers in understanding the methodology to assess I4.0 readiness of organization. The model has been tested with reference to automotive component manufacturing organization and hence the inferences derived have practical relevance. Furthermore, the benchmarking strategy adopted in the present study is simple to understand that makes the model unique and could be applied to other organizations. The results obtained from the study reveal that fuzzy logic-based readiness model is efficient to assess I4.0 readiness of industry. The development of model for I4.0 readiness assessment and further analysis is the original contribution of the authors. The developed fuzzy logic based I4.0 readiness model indicated the readiness level of an organization using I4RI. Also, the model provided weaker areas based on FPII values which is essential to improve the readiness of organization that already began with the adoption of I4.0 concepts. Further modification in the readiness model would help in enhancing I4.0 readiness of organization. Moreover, the benchmarking strategy adopted in the study i.e. MGF would help to validate the computed I4.0 readiness.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-10
      DOI: 10.1108/BIJ-08-2021-0505
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Returnable transport packaging as a company value driver

    • Free pre-print version: Loading...

      Authors: Andreas Taschner
      Abstract: Returnable transport packaging (RTP) solutions have found increasing attention in the recent past. It is not clear, however, under what conditions an RTP system improves a company's financial performance. This paper investigates the operational factors that influence the financial attractiveness of an RTP solution in a manufacturing environment and discusses how these factors are related to each other. The paper presents the results of five empirical RTP use cases and compares the case study findings with the results found in literature in order to develop a taxonomy of RTP cost effects. Drawing on the concept of value-based management (VBM), the operational drivers of these RTP cost effects are systematized and categorized in a value driver model that relates RTP cost effects to overall economic value added (EVA). Based on the use case findings, additional cost factors are identified that have not been previously discussed in literature. The amended taxonomy of influence factors is further operationalized in a value driver model. The present paper is the first one providing a taxonomy of RTP cost effects and putting these effects in a conceptual framework that can be used for decision-making and performance benchmarking.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-09
      DOI: 10.1108/BIJ-06-2021-0311
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Effect of manufacturer's flexible returns policy in a duopolistic
           competition

    • Free pre-print version: Loading...

      Authors: S. Yamini , M.S. Gajanand
      Abstract: Flexible return policies are offered by the manufacturers to encourage the retailers announcing a lenient returns scheme to their customers. This study considers the distribution of durable products in a supply chain where the demand is sensitive to sales effort and retail price. Using a game theoretic framework, the paper presents an assessment of the strategic effect of flexible returns policy announced by the manufacturer under retail competition and highlights its implications on profitability. Comparative analysis of monopolistic and duopolistic competition provides a better understanding about the repercussions and related facts on offering a flexible returns policy in these environments. It is profitable for the manufacturer to offer a flexible returns policy when there is retail competition than under monopolistic condition. Practitioners view returns policy offered as an insurance given to the buyers and they infer it to be a better mechanism for doing business. Lenient returns policy promotes the sales by increasing the trust on the retailer and boosts up the perception of quality about the product by lowering the perceived risk for customers. Effective product return strategies such as being lenient in terms of time, money, effort, scope and exchange can result in increased revenues, lower cost and improved profitability to the manufacturer and retailer, at the same time offering an enhanced level of customer service.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-08
      DOI: 10.1108/BIJ-06-2021-0345
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Examining the influence of customer-brand relationship constructs and
           bandwagon effect on brand loyalty

    • Free pre-print version: Loading...

      Authors: Rajesh Anantharaman , Sanjeev Prashar , Sai Vijay Tata
      Abstract: Organizations are being compelled to revamp their loyalty programs due to the increase in digital transactions, customer acquisition costs and competition in the loyalty market. Given the significance of consumer-brand relationships, businesses must quickly identify the relationships that best elicit brand loyalty. Thus, this study seeks to develop a comprehensive model about the consumer-brand relationship that encompasses the following constructs: brand trust, brand satisfaction, brand preference, brand affect, brand equity, brand image, commitment, variety seeking, and relationship length, and their influence on brand loyalty. The study also investigates the impact of the bandwagon effect, in tandem with the aforesaid antecedents. A data set comprising 248 consumers in India was used to validate the measures and test the hypotheses. Structural equation modeling was employed to test the hypothesis. The data analysis was carried out on R version 4.0.2. The study found that all the selected constructs exert influence on brand loyalty, although commitment, brand equity and brand preference exhibited the strongest impact. The bandwagon effect also demonstrated a strong effect. This study advances the field's understanding of information processing through a consolidated meta-view of various consumer-brand relationship constructs along with bandwagon effects. Perhaps the most important contribution is shedding light on the influence of bandwagon effects on brand loyalty.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-08
      DOI: 10.1108/BIJ-06-2021-0365
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Cab-sharing services and transformation expectations of consumers: the
           moderating role of materialism

    • Free pre-print version: Loading...

      Authors: Ateeque Shaikh , Kaushik Mukerjee , Shubhomoy Banerjee
      Abstract: The study examines the role of attitude, perceived relative advantage and perceived risk on intention to participate in the sharing economy–based cab services in India. Further, it investigates the impact of intention to participate in the sharing economy on transformation expectations of consumers. Finally, the study tests the moderating role of materialism in the relationship between intention to participate in the sharing economy and transformation expectations of consumers. This study used cross-sectional survey research design to collect data from 408 respondents through online questionnaire in India, an emerging market. The study analysed the data using structural equation modelling technique using IBM AMOS software. The findings of the study suggest that perceived relative advantage and attitude influences the intention to participate in the sharing economy. Intention to participate in the sharing economy positively influences transformation expectations. Materialism moderates the relationship between intention to participate and transformation expectations of consumers. In a departure from previous studies, this study establishes that perceived risk may not be an important factor driving the intention to participate in the sharing economy. Further, it is among the first studies to establish the role of intention to participate in the sharing economy as a possible driver of transformation expectations. The importance of transformation expectations can be communicated as an outcome to encourage participation in the sharing economy. Managers can highlight the relative advantages to promote participation in the sharing economy. This study is probably the first attempt to understand the transformation expectations of consumers in the sharing economy. Further, the study tests the moderating role of materialism in the relationship between intention to participate and transformation expectation of consumers.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-08
      DOI: 10.1108/BIJ-09-2021-0525
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Analysis of factors impacting firm performance of MSMEs: lessons learnt
           from COVID-19

    • Free pre-print version: Loading...

      Authors: Manish Mohan Baral , Subhodeep Mukherjee , Ramji Nagariya , Bharat Singh Patel , Anchal Pathak , Venkataiah Chittipaka
      Abstract: The micro, small and medium scale enterprises (MSMEs) faced various challenges in the ongoing COVID-19 pandemic, making it challenging to remain competitive and survive in the market. This research develops a model for MSMEs to cope with the current pandemic's operational and supply chain disruptions and similar circumstances. The exhaustive literature review helped in identifying the constructs, their items and five hypotheses are developed. The responses were collected from the experts working in MSMEs. Total 311 valid responses were received, and the structural equation modeling (SEM) approach was used for testing and validating the proposed model. Critical constructs identified for the study are-flexibility (FLE), collaboration (COL), risk management culture (RMC) and digitalization (DIG). The statistical analysis indicated that the four latent variables, flexibility, digitalization, risk management culture and collaboration, contribute significantly to the firm performance of MSMEs. Organizational resilience (ORS) mediates the effects of all the four latent variables on firm performance (FP) of MSMEs. The current study's findings will be fruitful for the manufacturing MSMEs and other firms in developing countries. It will enable them to identify the practices that significantly help in achieving the firm performance. The previous researches have not considered the effect of “organizational resilience” on the “firm performance” of MSMEs. This study attempts to fill this gap.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-03-02
      DOI: 10.1108/BIJ-11-2021-0660
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Performance of three-echelon supply chain under uncertainty: influence of
           contract sequence and individual rationality

    • Free pre-print version: Loading...

      Authors: Rohit Gupta , Indranil Biswas , B.K. Mohanty , Sushil Kumar
      Abstract: In the paper, the authors study the simultaneous influence of incentive compatibility and individual rationality (IR) on a multi-echelon supply chain (SC) under uncertainty. The authors study the impact of contract sequence on coordination strategies of a serial three-echelon SC consisting of a supplier, a manufacturer and a retailer in an uncertain environment. The authors develop a game-theoretic framework of a serial decentralized three-echelon SC. Under a decentralized setting, the supplier and the manufacturer can choose from two contract types namely, wholesale price (WP) and linear two-part tariff (LTT) and it leads to four different cases of contract sequence. The study show that SC coordination is possible when both the supplier and the manufacturer choose LTT contract. This study not only identifies the influence of contract sequence on profit distribution among SC agents, but also establishes cut-off policies for all SC agents for each contract sequence. This study also examine the influence of chosen contract sequence on optimal profit distribution among SC agents. Three-echelon SC coordination under uncertain environment depends upon the contract sequence chosen by SC agents. This study results will be helpful to managers of various SCs to take operational decisions under uncertain situations. The main contribution of this study is that it explores the possibility of coordination by supply contracts for three-echelon SC in a fuzzy environment.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-14
      DOI: 10.1108/BIJ-08-2021-0463
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Enhancing employee wellbeing – an employability perspective

    • Free pre-print version: Loading...

      Authors: Nimmi P M , K.A. Zakkariya , Anju Varghese Philip
      Abstract: Skill obsolescence among employees can be detrimental to organizational performance and can lead to an ensuing decline in the wellbeing of employees. Today's organizations bank on the employability skills of their human capital to stay afloat in business. The current study examines the impact of developing an employability culture in the organization, the perceived internal employability developed in the employees and impact on employee wellbeing. Research data were gathered from a sample of 421 software engineers in private IT companies in India. Structural equation modeling using SPSS and AMOS was conducted to examine the impact of employability culture and perceived internal employability on the three dimensions of employee wellbeing. The study found a positive relationship between employability culture and the components of employee wellbeing. A partial mediation by perceived internal employability was reported between employability culture and the three components of employee wellbeing. The study is a focused attempt on discerning the effect of organizational elements in the form of employability culture on the employee perceptions and the state of wellbeing, which are considered valuable resources in the career context. The study reiterates the prominence of contextual factors in employees' resource enhancement. The study is a unique approach to determine the effect of perceived internal employability and employability culture on employee wellbeing based on the social cognitive career theory and the conservation of resources theory.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-09
      DOI: 10.1108/BIJ-03-2021-0116
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Procurement process risk and performance: empirical evidence from
           manufacturing firms

    • Free pre-print version: Loading...

      Authors: Edmond Yeboah Nyamah , Yi Feng , Evelyn Yeboah Nyamah , Richard Kofi Opoku , Matilda Ewusi
      Abstract: This paper employs the positivism paradigm, quantitative approach and explanatory research design. It analyses primary data obtained from manufacturing firms via structured questionnaires and uses the partial least square-structural equation modelling technique to establish the effect of individual procurement process risk on procurement performance. Procurement risks are inevitable in manufacturing procurement process; a situation that could undermine the performance of manufacturing firms if not properly managed. Yet, with procurement accounting of about 14–19% of developing countries gross domestic product, the effects of procurement process risk on performance remain scarce in manufacturing firms in developing countries. Therefore, the paper aims to investigate the effect of procurement process risk on procurement performance of manufacturing firms. In this paper, five out of the six procurement process risks studied were found to be undermining procurement performance of manufacturing firms significantly. However, the risk threshold effect on the performance differs. Although this research is geographically/sector bias, several insightful managerial implications can be drawn to manage procurement process risk in manufacturing settings irrespective of the area of operation. The results of this research imply that manufacturing firms' procurement process is risk prone and the effect of risk surrounding each procurement process on procurement performance differs. Hence, the need to identify and analyse the risks surrounding each procurement process before making managerial decision to spend firms limited resources in response to the individual risk to improve procurement performance in the manufacturing sector. This paper is the first to provide existing and future procuring practitioners/firms with in-depth empirical evidence of the effect of the procurement process risks on procurement performance in manufacturing firms operating in developing economies.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-09
      DOI: 10.1108/BIJ-06-2021-0306
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Explaining the revival strategies of Indian MSMEs to mitigate the effects
           of COVID-19 outbreak

    • Free pre-print version: Loading...

      Authors: Sumanjeet Singh , Pankaj Chamola , Vimal Kumar , Pratima Verma , Neha Makkar
      Abstract: Micro, small and medium enterprise (MSME) is the kingpin of Indian economy. It contributes to 48% of India's exports and provides employment to 110 million people. As a result, it is critical to evaluate the obstacles, expose them and find a way to overcome the crisis due to the pandemic. The study aims to analyse the impact of financial and non-financial measures for the revival of MSME and its impact on firm sustainability and future opportunity as perceived by MSME owners/heads during the COVID-19 outbreak. This study, based on a cross-sectional survey of 197 export-oriented Indian MSMEs, attempts to investigate covid crisis mitigation strategies/measures in the context of the COVID-19 crisis. The confirmatory factor analysis (CFA) model was applied to check model fit, and structural equation modelling (SEM) was employed for data analysis. The results of this study show the financial and non-financial revival measures such as firm revival, marketing training, customer relationship management (CRM), financial incentive and firm support, extending worker social security and financial access and price control positively impact MSMEs' business sustainability and future opportunity as perceived by the respondents that lent good support to the hypothesis. The study emphasizes management in association with government and financial institutions to design short-term as well as long-term strategies that may enhance their sustainability in the market. MSMEs are being forced to reassess their business strategy and modify their operating model as a result of the uncertain/unpredictable climate. Many levels of strategy aid in revitalizing the company and providing future possibilities to move forward if the government schemes positively impact the perception of entrepreneurs. Further, the study identifies the immediate measures to tide over the crisis over this sector and then furnishes recommendations for closing the identified gaps in the present understanding. The impact of COVID-19 on Indian MSMEs and how these MSMEs are dealing with it are highlighted in this paper, which is quite scarce and insufficient to cover the gap. It also provides a comprehensive view of firm sustainability and perceived opportunity among MSMEs.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-09
      DOI: 10.1108/BIJ-08-2021-0497
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Exploring “what,” “why” and “how” of resilience in MSME
           sector: a m-TISM approach

    • Free pre-print version: Loading...

      Authors: Rahul Sindhwani , Nitasha Hasteer , Abhishek Behl , Akul Varshney , Adityanesh Sharma
      Abstract: This will not be an overstatement to state that the micro, small and medium enterprise (MSME) industry is crucial and the vital driver of the world economy. It covers different fields and dimensions such as defense products, electrical components and low-cost products. The sector plays a vital role in rendering work with low capital expenditure and is one of the emerging pillars of the Indian economy. Given the significance of this sector in contributing towards India's gross domestic product (GDP), it becomes appropriate to resolve all the issues related to MSME on a primary basis for ensuring required support. The recent global pandemic of COVID-19 has impacted this sector to a great extent. This research study targets the MSME industry and points out the directly linked enablers adding to improve the sector's resiliency and sustainability. Therefore, identification and the interrelationship between the MSME enablers need to be studied, which helps make a preliminary list that deals with their impedance benefaction towards resiliency increment. The writers have done a comprehensive literature analysis of the enablers for the MSME sector to enable effectively and efficiently during emergencies and pandemics. An endeavor has been made on the enablers to order them by utilizing the modified Total Interpretative Structure Modelling (m-TISM) technique. Authentication of this research work highlights the significance of enablers and their position in a hierarchical structure. Further, MICMAC investigation on the recognized enablers is performed to arrange them in the four quadrants on their dependence and driving power. The authors have attempted to predict the significance of the MSME sector and its essential contribution to the development of India's economy. The result of m-TISM in the current research work revealed the essential commitment of a hierarchical design dealing with the MSME considering the viewpoint of future development. The well-planned traditional design in the MSME helps establish better government policies and programs and transport infrastructure. Every research study has a few restrictions. Likewise, the boundaries of the current study are that inputs collated for fostering the models are from a few specialists that may not mirror the assessment of the whole MSME sector. The MSME sector is the developing sector in the current day, and it is needed to keep supporting the sector for the country's development. The current study has set out the functional establishment to improve MSME practicality. In addition, the research highlights the accountability of the MSME authorities to go with the identified enablers having solid driving power for successful usage of the available resources. This will help the MSME development and add value to practitioners and policymakers in the future. The growth of this sector is essential for the development of the economy and the development of a nation. The current study presents a unique structure that gives a superior comprehension of the enablers. It will help play a crucial role in developing the MSME area. The structure model developed with the assistance of m-TISM and MICMAC examine the identified enablers with inputs from experts in the field. The hierarchy developed from the study recognized the enablers located on their commitment of suitability development of the MSME field.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-09
      DOI: 10.1108/BIJ-11-2021-0682
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • An exploratory study into manufacturing supply chain vulnerability and its
           drivers

    • Free pre-print version: Loading...

      Authors: Sujeet Deshpande , Manoj Hudnurkar , Urvashi Rathod
      Abstract: Manufacturing supply chains (SCs) across the world have become increasingly vulnerable to disruptions due to the increasing fragmentation of business functions and tasks across many firms located within the country and abroad. Despite the numerous instances of SC disruptions being reported in the literature, the study of SC vulnerability lacks adequate conceptual and empirical support. This study aims to address this research gap. The concept of SC vulnerability was examined considering the outcome and contextual models of vulnerability, which are well established in extant multi-disciplinary vulnerability literature. An exploratory Delphi study was then conducted to understand the extent of vulnerability of various manufacturing SCs in India, drivers of this vulnerability and the key hazards exploiting this vulnerability. The study confirms the increasing vulnerability of manufacturing SCs in India. It also highlights the lack of top management commitment to risk mitigation as the key vulnerability driver and frequent changes in government laws and regulations as the key hazard being faced by the manufacturing SCs in India. This study highlights the utility of outcome and contextual models of vulnerability as conceptual frameworks for understanding SC vulnerability. These conceptual insights along with the key manufacturing SC vulnerability drivers and hazards identified in the study should provide a basis for SC redesign for vulnerability reduction and the selection of SC risk mitigation strategies.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-07
      DOI: 10.1108/BIJ-04-2021-0233
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Understanding influence of supply chain competencies when developing
           Triple-A

    • Free pre-print version: Loading...

      Authors: Sehrish Huma , Waqar Ahmed
      Abstract: To be successful in the rapidly changing global business environment, supply chains (SCs) must be agile, adaptable and aligned (Lee, 2004), a practice known as Triple-A. Therefore, the purpose of this paper is to investigate the dimensions of Triple-A SCs and their concurrent impact on all three Triple-A components. The relationship among these factors is analyzed through Smart PLS-structured equation modeling (PLS-SEM) for which data have been collected from 243 SC professionals working in manufacturing organizations. The findings of this study reveal that the relationship between visibility and adaptability are directly significant but that the negative relationship between velocity and alignment is insignificant; however, indirectly these relationships have a positive impact using the mediating effect of agility over visibility and adaptability, velocity and alignment. However, the relationship of flexibility over SC Triple-A is positively significant, visibility over agility and alignment is positively significant and velocity over agility and adaptability is also positively significant, and each impact agility over adaptability and adaptability over alignment which is significant. There is a shortage of empirical studies to date that empirically provide evidence of possible relationships among Triple-A and its key dimensions when attempting to obtain Triple-A. This is the first authenticated Triple-A SC conceptual framework that provides direction to better understand the dimension and significance of Triple-A.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-04
      DOI: 10.1108/BIJ-06-2021-0337
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Port logistic issues and challenges in the Industry 4.0 era for emerging
           economies: an India perspective

    • Free pre-print version: Loading...

      Authors: Bishal Dey Sarkar , Ravi Shankar , Arpan Kumar Kar
      Abstract: In Industry 4.0 era, many existing port logistics systems are inconsistent, old and ineffective and it restricts the effective operations of port logistics. The study aims to understand the issues faced by the players/actors of port logistics in the Industry 4.0 era for emerging economies and to develop a conceptual framework for managing the port logistics issues associated with it and by providing their possible solutions. The study is divided into two parts, first part deals with identifying the major port logistics issues in Industry 4.0 era for emerging economies. It is achieved by conducting a semi-structured interview during the field visit to one of the major container handling ports in India. Second, the study adopts Soft System Methodology (SSM) to understand the issues and challenges faced by various actors of port logistics in the Industry 4.0 era and uses CATWOE analysis to identify the root causes. Issues related to loading/unloading, transit, storage (warehouse), customs clearance, regulatory authorities, port management unit and inland transport connection providers are considered in the study and using SSM a final implementable model has been developed. This study focuses on analyzing and understanding the complete communication and organization structure of the port logistics system. The study identifies the major issues, various inefficiencies and root causes faced by various actors of port logistics during information sharing, cargo movement, the arrangement of the cargo shipments, etc. Further, the study develops a final implementable model by combining the delivery system, criteria system and Industry 4.0-enabled system. The study enables concerned authorities like state government, central government and policymakers to have a profound understanding of the issues faced by the actors of the port logistics system. The study brings out valuable insights that help managers and stakeholders to make informed decisions for managing the port logistics issues and develop necessary policies aimed to deliver the cargoes in right place at right time. The current study also has some limitations because of sensitivity associated with concerned areas, due to its confidentiality, lack of availability of complete data and the nonsharing attitude of respondents. Further, the study was conducted only for private container shipping terminals and public container terminals were not included. This research analyzes the port logistics sector as a whole system through SSM to identify issues and challenges faced by various actors of port logistics for emerging economies in the Industry 4.0 era. The study develops a comprehensive and integrated framework for reducing the unpredictability of costs and time for key processes. Further, the framework creates a transparent platform and helps in bringing standardization to ports.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-02-03
      DOI: 10.1108/BIJ-08-2021-0499
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Skilling the Indian youth: a State-level analysis

    • Free pre-print version: Loading...

      Authors: Piyali Ghosh , Geetika Goel , Ankita Bhongade
      Abstract: Market-driven skill development initiatives are essential in India as a large segment of its educated workforce is unemployed or unemployable, with little or no job skills. The “Skill India Mission” aims at endowing the youth with skills that can increase their employability and productivity in jobs. The success of the Mission depends on State-level initiatives in tandem with the Mission. This paper analyzes the impact of job offers extended to the youth of Jharkhand State as an outcome of State-level skill development initiatives. Its broad objective is to assist the Government in the delivery of skill-based training programs. Data were collected through a structured questionnaire administered across various districts of Jharkhand to capture the perceptions of trainees and training centers. The final sample of 498 had attended training in apparel, retail, security, automotive, food and beverage service, IT/ITES, electronics and construction. Statistical analysis reveals a significant increase in the economic status of trainees after joining jobs. Other findings include apathy toward migration, a mismatch between skills gained and jobs, and a dearth of qualified trainers. The authors recommend counseling and attitudinal restructuring of the youth, designing multi-skill training programs and promoting entrepreneurial spirit. The authors also propose a stakeholder-based approach for curriculum development to fill the demand–supply gap of training and ensure better trainee retention. The Government could benefit by focusing the skilling programs on the career adaptability of trainees. Skill development and vocational education and training may not operate in silos. Training programs could be planned to be conducted jointly through ITIs and State-level training institutions under the Skill India Mission. This research could increase the effectiveness of skill development initiatives across India, thereby improving the socioeconomic status of the youth thus trained. The authors emphasize developing a people-centric perspective in skilling, shifting attention from the existing industry-driven approach, to strike a balance between the demand and supply sides. This perspective can optimize skill development initiatives by reducing the gap between employment demand and skill development.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-31
      DOI: 10.1108/BIJ-06-2021-0315
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Mining voice of customers and employees in insurance companies from online
           reviews: a text analytics approach

    • Free pre-print version: Loading...

      Authors: Suchithra Rajendran , Sharan Srinivas , Emily Pagel
      Abstract: Although insurance companies contribute to about $600 billion of the US gross domestic product and employ 2.7 million people, the overall perception of clients and workers employed in this domain is poor. To the best of our knowledge, this study is the first to propose recommendations to improve the service quality of insurance companies using the voice of customers and employees that are available online. The proposed methodology consists of four stages: extracting text reviews posted by employees and customers, reviewing feedback using bigrams and trigrams, determining topics and identifying quality-associated managerial recommendations using the Strengths, Weaknesses, Opportunities and Threats (SWOT) and root cause analysis techniques. Our results indicate that primary causes for client dissatisfaction are improper client assistance services, inefficient claims processing, issues related to payments/fees and unresponsive ancillary services. Offering different types of payment methods, immediate car replacement policy and features such as smartphone applications are commended very well. The major reasons for workforce frustrations include long and overly complex training, lack of social events and incentive programs. Coworkers, workplace facilities, clean work environment and other amenities are shown to have a positive impact on employees' satisfaction level. To the best of our knowledge, this study is the first to propose recommendations to improve the service quality of insurance companies using the voice of customers and employees that are available online. The proposed quality-related insights can assist insurance companies in improving the outlook of their workers as well as customers.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-31
      DOI: 10.1108/BIJ-12-2020-0650
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Mediating role of manufacturing strategy in the competitive strategy and
           firm performance: evidence from SMEs

    • Free pre-print version: Loading...

      Authors: Manjeet Kharub , Rahul S. Mor , Sudhir Rana
      Abstract: This paper examines the mediating role of manufacturing strategies in the relationship between competitive strategies and firm performance. This study gathered 250 responses from firms in a developing country's key manufacturing sectors, including mechanical, electronics, automotive, textile and food. First, descriptive statistics were applied to fix outliers like respondent biases, missing values and normality issues. Second, exploratory factors analysis (EFA) ensured data adequacy and homogeneity through Kaiser–Meyer–Olkin (KMO) and Bartlett tests. Finally, confirmatory factors analysis (CFA) was used to identify the interactions (direct, indirect and total effects) between latent variables representing manufacturing strategies (quality, cost, delivery and flexibility), competitive strategies (cost-leadership and differentiation) and firms' performance (sales growth and profitability). In total, two structural equation modelling (SEM) models (SEM-I, SEM-II) were created to test the hypotheses. Of the 40 items identified by the literature review, four were outliers, and three could not satisfy the EFA criteria (eigenvalue>1). Only 33 items could therefore reach CFA. SEM–I and SEM-II study results found no direct relationship between competitive strategies and firm performance (−0.03 = β = 0.08; p > 0.05). However, the findings revealed that cost-leadership could be an appropriate strategic choice and improved firms' performance if the quality and delivery are focussed (0.20 = β = 0.87; p 
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-25
      DOI: 10.1108/BIJ-05-2021-0257
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Does financial anxiety affect job insecurity' Exploring the
           relationship and moderation by gender, tenure and income in the Indian
           context during COVID-19

    • Free pre-print version: Loading...

      Authors: Priyanka Bhowmik , Mousumi Padhi , Subhra Pattnaik
      Abstract: Extant literature indicates the influence of anxiety on job insecurity (JI). However, the effect of financial anxiety (FA) on JI has received lesser attention. Further, there is a dearth of literature on this relationship during a global crisis, such as COVID-19, and more so in the Indian context. This study attempts to empirically explore the relationship between FA and JI in presence of moderators, such as gender, tenure and individual annual income. Data were collected from 584 employees engaged in remote working in the information technology (IT) sector in India during the COVID-19 crisis. The data were analysed using SPSS 25 and AMOS 24. A hierarchical regression method was followed to test the hypothesis. In step 1, JI was regressed on FA in presence of control variables. In step 2, moderators, such as gender, tenure and individual annual income, were entered along with interaction terms. Findings revealed a significant positive relation between FA and JI. The moderating effects of gender, tenure and annual income on the relationship between FA and JI were significant and interesting. The paper empirically studies the role of FA on JI of Indian IT employees during COVID- 19. It is a response to researchers' call to integrate the effect of different moderators on the relationship between FA and JI during a crisis that has direct impacts on both. The influence of moderators on JI was interesting in the reversal effects produced.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-24
      DOI: 10.1108/BIJ-03-2021-0134
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • A multi-product and multi-period aggregate production plan:
           a case of automobile component manufacturing firm

    • Free pre-print version: Loading...

      Authors: Vishwas Dohale , Priya Ambilkar , Angappa Gunasekaran , Vijay Bilolikar
      Abstract: The study attempts to develop a multi-product multi-period (MPMP) aggregate production plan (APP) to fulfill the customers' demand in terms of throughput and lead time for achieving market competence. This research proposes an integrated Fuzzy analytical hierarchy process (FAHP), multi-objective linear programming (MOLP), and simulation approach. Initially, FAHP is used to select the essential objectives a firm desires to achieve. Adopting the MOLP, an APP is formulated for the firm under study. Later, the simulation model of a firm is created in a discrete-event simulation (DES) software Arena© to evaluate the applicability of the proposed APP. A comparative analysis of the manufacturing performance levels (namely throughput, lead time, and resource utilization) achieved through the implication of an existing production plan and proposed APP is conducted further. The findings from the study depict that the proposed MOLP-based APP can satisfy the customers' requirement (namely throughput and lead time) and improve the level of resource utilization compared with the firm's existing production plan. The proposed research facilitates researchers and practitioners to understand the process of developing MOLP-based MPMP APP and analyzing its applicability through simulation technique to be utilized for developing APP at their firm. An integrated FAHP-MOLP-simulation framework is the novel contribution to the literature on production planning. It can be extended to solve strategic, tactical, and operational problems in different domains like service, healthcare, supply chain, logistics, and project management.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-24
      DOI: 10.1108/BIJ-07-2021-0425
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Work engagement, affective commitment, and career satisfaction: the
           mediating role of knowledge sharing in context of SIEs

    • Free pre-print version: Loading...

      Authors: Anupriya Singh
      Abstract: The purpose of this paper is to examine linkages between work engagement, affective commitment, and career satisfaction, while probing the mediating role of knowledge sharing in context of self-initiated- expatriates (SIEs). A mediation model was tested using survey data from 266 SIEs working in US information technology (IT) multinational corporations (MNCs). The results revealed significant direct and indirect effects of work engagement on affective commitment and career satisfaction through knowledge sharing. Although common method bias and validity of measurement were assessed in this study, the survey data were cross-sectional. Rigorous testing of the proposed mediated model through longitudinal design must be undertaken to allow for stronger inferences about causation. The results suggest that organizations must nurture a knowledge sharing culture to promote knowledge exchange amongst SIEs. This study also underscores the importance of SIEs' work engagement as an enabler of knowledge sharing. Managers have a critical role in creating the right work environment, where SIEs feel engaged in their work and motivated to share knowledge. This is the first study to examine interlinkages between work engagement, knowledge sharing, affective commitment and career satisfaction in SIEs' context.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-19
      DOI: 10.1108/BIJ-01-2021-0016
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • The effect of employee's mindfulness on voluntary pro-environment
           

    • Free pre-print version: Loading...

      Authors: Sachin Kumar , Tapan Kumar Panda , Krishan Kumar Pandey
      Abstract: Limited research efforts have been undertaken despite the pivotal role of employees' voluntary behaviours in the success of organizations' environmental sustainability programs. In this context, the present study examined the association between employee's mindfulness (EM) and voluntary pro-environmental behaviour (VPEB) at the workplace, and also the mediating effect of connectedness to nature (CNS) on this relationship. Grounded in the re-perceiving theory, a model was developed with EM as an independent variable, CNS as the mediator and employees VPEB at the workplace as the dependent variable. Based on the online responses from 421 employees working in manufacturing as well as services sectors in India, analysis was undertaken by utilizing confirmatory factor analysis, Pearson correlation and the PROCESS macro of Hayes (2017). EM was noted to be positively influencing employee's VPEB at the workplace, and the mediation analysis indicated that CNS partially intervenes in this relationship. Corporate leaders striving to achieve the organization's environmental sustainability goals could strive to build a pro-environment culture at the workplace by developing employees' mindfulness and sense of CNS. As the findings have depicted, this would positively influence employee's VPEB at the workplace which in turn will help organizations in achieving their environmental sustainability goals. This study is the first to examine how EM through CNS motivates employees to engage in VPEB, especially in the organizations' context. Moreover, the re-perceiving theory of mindfulness was also extended in the organizations' environmental sustainability context.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-19
      DOI: 10.1108/BIJ-05-2021-0237
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Exploring the remote work challenges in the era of COVID-19 pandemic:
           review and application model

    • Free pre-print version: Loading...

      Authors: P. Arunprasad , Chitra Dey , Fedwa Jebli , Arunmozhi Manimuthu , Zakaria El Hathat
      Abstract: Remote work (RW) literature is a megatrend in HRM literature, and the COVID-19 pandemic has highlighted the importance of RW as a concept and an organisational practice. Given the large number of papers being published on remote work, there is a need for a critical review of the extant literature using bibliometric analysis. This paper examines the literature on remote working to identify the factors crucial for managing a remote workforce. This study uses the complex adaptive systems theory as a foundation to build a framework that organisations can use to manage their remote workforce, focusing on three outcomes: employee engagement, collaboration and organisational agility. Bibliometric analysis was conducted on the research published in Scopus journal in the area of remote work, followed by critical literature analysis. The bibliometric analysis identified five clusters that reflect five organisational factors which the management can align to achieve the desired outcomes of engagement, collaboration and agility: technology orientation, leadership, HRM practices, external processes and organisational culture. The present findings have important implications for managing the remote workforce. The five factors were mapped to propose a conceptual model on engaging individual employees, fostering team collaboration and building organisational agility while working remotely. We also propose an application model for using technology to achieve the outcomes of engagement, collaboration and agility in the organisation. Practitioners could use this framework to focus on the factors that can create a conducive environment to improve work efficiency in a remote workforce.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-17
      DOI: 10.1108/BIJ-07-2021-0421
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Modelling the abstract knots in supply chains using interpretive
           structural modelling (ISM) approaches: a review-based comprehensive
           toolkit

    • Free pre-print version: Loading...

      Authors: Haidar Abbas , Mohd Mehdi , Imran Azad , Guilherme F. Frederico
      Abstract: This study endeavours to (a) develop a comprehensive interpretive structural modelling (ISM) toolkit containing sufficient details about the suitability and procedural aspects of each ISM approach and offer points of reference for budding researchers, (b) highlight the compatibility of ISM approaches with other qualitative and quantitative approaches, and (c) chalk-out an agenda for future research. This study is based on an extensive review of 74 studies where researchers have used one or more ISM approaches. These studies span across the different industry sectors. There exists a huge void in terms of the methodological synthesis of ISM approaches. ISM approaches are frequently used in sync with other qualitative and quantitative approaches. Furthermore, it highlights the need of improving the robustness of the proposed ISM models by sharing the critical details of research process. Being a review-based work, it could not illustrate the discussed ISM approaches with real data. However, it offers a research agenda for the prospective researchers. The prerequisites, pitfalls, suitability and the procedural aspects of various ISM approaches contained in this toolkit are equally useful for the academicians as well as practitioners. In the absence of a synthesized framework, this study contributes a comprehensive ISM toolkit which will help the researchers to choose a suitable ISM approach in a given case.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-14
      DOI: 10.1108/BIJ-08-2021-0459
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Benchmarking the failure assessment of perishable product supply chain
           using fault tree approach: insights from apple case study of India

    • Free pre-print version: Loading...

      Authors: Manisha Bhardwaj , Rajat Agrawal
      Abstract: The purpose of this paper is to facilitate perishable product supply chain (PPSC) managers and practitioners to assess PPSC failure events. The paper proposed fault tree methodology for assessing failures associated with PPSC for evaluating the performance in terms of effective PPSC management adoption. Initially, different failure events were identified from literature and semi-structured interviews from experts. Fault tree model was developed from the identified failure events. Probability of failure events was calculated using Poisson distribution based on the annual reports and interviews conducted from experts. Further, qualitative analysis – minimum cut sets (MCSs), structural importance coefficient (SIC) – and quantitative analysis – Birnbaum importance measure (BIM), criticality importance factor (CIF) and diagnosis importance factor (DIF) – were performed for ranking of failure events. In this study, fault tree development and analysis were conducted on apple supply chain to present the authenticity of this method for failure analysis. The findings indicate that the failure events, given as failure at production and procurement (A2), that is, involvement of middleman (BE3), handling and packaging failure (BE4) and transportation failure (A3), hold the highest-ranking scores in analysis of PPSC using fault tree approach. This research uses the modularization approach for evaluation of failure events of PPSC. This paper explores failures related to PPSC for efficient management initiatives in apple supply chain context. The paper also provides suggestion from managerial perspective with respect to each failure event.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-11
      DOI: 10.1108/BIJ-08-2021-0465
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Application of blockchain technology for agrifood supply chain management:
           a systematic literature review on benefits and challenges

    • Free pre-print version: Loading...

      Authors: Ayushi Srivastava , Kavya Dashora
      Abstract: This study aims to explore and analyze the application of blockchain technology (BKCT) in agrifood supply chain management (AFSM). A systematic literature review (SLR) using Scopus, Emerald and Web of Science covering publications from 2016 to 2021 (till June). Out of 429 papers, 89 papers were shortlisted from journals based on citation analysis. The citation analysis was followed by a content analysis was for an in-depth analysis. Regarding the application of BKCT in the agrifood supply chain, the study highlights the issue of food safety, traceability, transparency, eliminating intermediaries and integrating Internet of things (IoT) with BKCT as prominent applications in the agrifood sector. The study also uses the case of honey supply chain to use the explored applications in the agrifood sector and provides a traceability solution based on blockchain integrated with IoT. The challenges of BKCT as identified in the study are scalability, privacy, security, lack of regulations and lack of skills and training. The review considers only academic papers obtained from specific databases with their relevance based on number of citations. The study contributes to filling the existing research gap through this SLR on the application of BKCT in AFSCM. The content analysis further assists in exploring the benefits and challenges of BKCT in the agrifood sector. Thus, the academic articles selected aid in this process.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-07
      DOI: 10.1108/BIJ-08-2021-0495
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Financial inclusion through Kiosk-based banking services: a study with
           reference to business correspondent models in the state of Kerala

    • Free pre-print version: Loading...

      Authors: Muhammed Shafi M.K , M. Ravindar Reddy
      Abstract: The paper aims to study the outreach and performance of business correspondent (BC) models, which are implemented as a subsidiary agent of banks to accelerate the financial inclusion (FI) mission in India. In this regard, the study illustrates BC's products and services rendered to customers, forms of delivery channels and BC's view on banking services and Kiosk-based BC programs. The current paper is an empirical study based on surveying 200 Kiosk-based BCs working in the state of Kerala. After the preliminary screening analysis of the data with outlier deletion, removal of missing values and normality test, both exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were executed followed by reliability test, convergent and discriminant validity tests. Covariance-based structural equation modeling (CBSEM) was performed for CFA and inferential tests were carried out by using statistical package for the social sciences (SPSS) and analysis of a moment structures (AMOS) and Eviews. Chiefly, eight operational forms of BCs were found from the field survey. Hypothetical tests show the significant impact of the serviceability of banks on BC's profitability. Validity tests such as average variance extracted (AVE), composite reliability (CR), maximum shared variance (MSV) and average shared variance (ASV) were established after the removal of the cross-loaded items of the questionnaire from the rotated component matrix. BCs perform main banking services especially bank account opening facility and Akshaya E-Centers are widely used for this model as Kiosk banking in the surveyed state. So far, no study has encompassed empirical research on performance analysis and outreach of the BC model in the state of Kerala where this BC model well functions. Since the study is a novel form of banking channelization for FI, the study can contribute to understanding the further feasibility and future dimension of the model based on experimental views of BCs.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-07
      DOI: 10.1108/BIJ-11-2020-0591
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Modelling the resilience of start-ups during COVID-19 pandemic

    • Free pre-print version: Loading...

      Authors: Aswathy Sreenivasan , M. Suresh , Juan Alfredo Tuesta Panduro
      Abstract: Resilience, the ability of start-ups to deal with anticipated instabilities and probable disruptions, is becoming an important success element during coronavirus disease 2019 (Covid-19). To survive in this pandemic situation, resilience is an important concept for start-ups. The present paper aims to “identify”, “analyse” and “categorize” the resilience factors for start-ups during the Covid-19 pandemic using total interpretive structural modelling (TISM). The resilience elements of start-ups during Covid-19 were identified and shortlisted during the first phase, which included literature analysis and extensive interaction with experts. TISM was used in the second phase to investigate or to determine how the factors interplayed between the resilience factors of start-ups during Covid-19. The Matrice d'impacts Croises Multiplication Appliquee a un Classment (MICMAC) method is used to rank and categorize the factors. Closed-ended questionnaire with the scheduled interview was conducted to collect the data. The first part of the study found ten resilience elements in total. The TISM digraph was constructed in the second step to show why one resilience component led to another. The MICMAC analysis divided these factors into four groups: autonomous, linkage, dependent and independent. These groups represented resilience variables based on their driving and dependent power, which assist executives and managers in proactively addressing them while using the TISM digraph as a guide. During the Covid-19 epidemic, this study focused primarily on resilience characteristics for Indian start-ups. This study will help key stakeholders and scholars to better understand the elements that contribute to start-up's resilience. The TISM method for start-up's resilience is suggested in this paper, which is a novel attempt in the field of resilience in this industry.
      Citation: Benchmarking: An International Journal
      PubDate: 2022-01-05
      DOI: 10.1108/BIJ-09-2021-0530
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2022)
       
  • Resilience against the COVID-19 pandemic: is the hotel and tourism supply
           chain on the right path'

    • Free pre-print version: Loading...

      Authors: Aaditya Jain , Saket Shanker , Akhilesh Barve
      Abstract: The hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of resilience in the hotel and tourism supply chain (HTSC) and explores the crucial barriers that tend to disturb the inculcation of stability in the hotel and tourism sector. The present research analyses the factors influencing the hotel and tourism sector's resilience and also takes into consideration the various critical success factors (CSFs) needed to build a resilient HTSC. A two-phase research approach has been proposed and used in this study. In the first phase, eight CSFs and sixteen factors influencing the hotel and tourism sector's resilience during the COVID-19 pandemic were identified. The basis of the identification of the CSFs and factors was literature and inputs received from experts. In the second phase, the grey-Entropy-EDAS, a qualitative and quantitative analysis, was used to analyse the identified CSFs and factors to determine the priority of concern. In this research, the most imperative facet influencing the hotel and tourism sector's resilience has been identified, and the findings will assist hotel and tourism sector in managing and mitigating the repercussions of the COVID-19 pandemic. The analysis of the results indicates that out of all the critical success factors, supply chain visibility is the most crucial aspect in building HTSC's resilience, whereas economic catastrophe is the most influential factor. Sensitivity analysis is also conducted to examine the priority ranking stability. The results of this study can be used by the hotel supply chain managers and policymakers to plan for various challenges faced by them as they try to implement resilience-based strategies in their supply chain. This research is unique as it analyses the general factors hindering the pathway of resilience in the hotel and tourism supply chain. This is also the first kind of study that has used grey-Entropy to analyse the critical success factors and grey-EDAS for analysing the impact of various factors influencing the hotel and tourism sector's resilience.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-31
      DOI: 10.1108/BIJ-05-2021-0249
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Does a retailer's performance depend on CSR practices' A stakeholder
           theory perspective from developing economy

    • Free pre-print version: Loading...

      Authors: Anil Kumar , Rohit Kr Singh
      Abstract: The study aims to examine the relationship between retailer's performance and corporate social responsibility (CSR) practices in Indian context. The article introduces a new conceptual model considering the parameters as per the stakeholder theory perspective. The authors conducted empirical research with CSR practices (CSRP) and other parameters to evaluate the retailers' performance using stakeholder theory. The authors present the results from 292 valid responses from the Indian retailers. The study used structured equation modeling (SEM) to present the analysis and the results. Findings indicate that CSRP along with additional constructs loyalty (L), reputation (R), customer satisfaction (CS) and competitive advantage (CA) have positive and significant impact on organizational performance (OP). The framework will serve as a guiding tool to the management of the retail outlets to examine carefully the link among CSRP with other variables presented in the study and subsequently to the retail outlet performance. The retailers must be more focused on the expectations and demands of the customers concerning products and services for better growth of the firms. The uniqueness of the study lies in “CSR practices enabled integrated model” to examine the performance of the organizations. The proposed theoretical model would add value to the existing literature to help the retailers in process of their performance improvement.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-23
      DOI: 10.1108/BIJ-07-2021-0384
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Benchmarking the economic and environmental performance of water
           utilities: a comparison of frontier techniques

    • Free pre-print version: Loading...

      Authors: Maria Molinos-Senante , Alexandros Maziotis , Ramon Sala-Garrido
      Abstract: The purpose of this paper is to estimate and compare the efficiency of several water utilities using three frontier techniques. Moreover, this study estimates the impact of several qualities of service variables on water utilities’ performance. The paper utilizes three frontier techniques such as data envelopment analysis (DEA), stochastic frontier analysis (SFA) and stochastic non-parametric envelopment of data (StoNED) to estimate efficiency scores. Efficiency scores for each methodological approach were different being on average, 0.745, 0.857 and 0.933 for SFA, DEA and StoNED methods, respectively. Moreover, it was evidenced that water leakage had a statistically significant impact on water utilities’ costs. The choice of an adequate and robust method for benchmarking the efficiency of water utilities is very relevant for water regulators because it affects decision making process such as water tariffs and design incentives to improve the performance and quality of service of water utilities. This paper evaluates and compares the performance of a sample of water utilities using three different frontier methods. It has been revealed that the choice of the efficiency assessment method matters. Unlike SFA and DEA, a lower variability was shown in the efficiency scores obtained from the StoNED method.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-21
      DOI: 10.1108/BIJ-08-2021-0481
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Adolescent psychological well-being and adulthood cardiovascular disease
           risk: longitudinal association and implications for care quality
           management

    • Free pre-print version: Loading...

      Authors: Sharan Srinivas , Kavin Anand , Anand Chockalingam
      Abstract: Prior research suggests that 80% of cardiovascular disease (CVD) events can be prevented by modifying certain behaviors, yet it remains the primary cause of mortality worldwide. Early detection and management of critical modifiable factors have the potential to improve cardiovascular care quality as well as the associated health outcomes. This study aims to assess the independent impact of psychological well-being in adolescence, a modifiable factor, on long-term CVD risk and promote targeted early interventions through quality management principles. Data from the Add Health study, which employed a series of surveys and health tests (Wave 1 – Wave 4) on individuals for 14 years (from adolescence to adulthood), were obtained and analyzed longitudinally. Psychological well-being in adolescence was assessed using four Wave 1 survey questions, and 30-year CVD risk was estimated 14 years later with Wave 4 data. Three different logistic regression models were examined to understand the impact of adding covariates. This study’s sample included 12,116 individuals who responded to all the relevant questions and underwent clinical risk factor measurements in Wave 1 (adolescence) and Wave 4 (young adulthood). Psychological well-being was protective with reduced risk for CVD across the three models tested. There is a statistically significant association, where increasing psychological well-being reduced the 30-year CVD risk exponentially in all the models. The analysis also suggested an exposure–response relationship, where the 30-year risk category of adulthood CVD decreased with an increase in psychological well-being. This research uncovers an inverse association between adolescent psychological well-being and adulthood CVD risk. This study also identifies quality management-based preventive tools/techniques to improve psychological well-being in adolescence and therefore reduce CVD risk later in life. This study is among the first to establish a long-term association between positive well-being and CVD risk. Also, unlike the existing literature, this work provides implications for improving CVD care from a quality management perspective.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-20
      DOI: 10.1108/BIJ-06-2021-0369
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Is health consciousness and perceived privacy protection critical to use
           wearable health devices' Extending the model of goal-directed behavior
           

    • Free pre-print version: Loading...

      Authors: Nishit Kumar Srivastava , Namrata Chatterjee , A.K. Subramani , N. Akbar Jan , Pankaj Kumar Singh
      Abstract: The present study is an attempt to extend the Model of Goal-directed Behavior (MGB) to consider health consciousness and perceived privacy protection as two critical factors to predict desire and intention by individuals to adopt and use wearable health devices (WHDs). Based on the literature review hypotheses were framed and tested using data collected through a questionnaire survey. A total of 418 self-reported complete responses were considered to analyze the hypotheses proposed in the study. Structural equation modeling, effects analysis and model comparison (MGB and extended MGB) were performed to understand the predictability of the suggested model. The results of the study corroborate that along with MGB, health consciousness and perceived privacy protection also induces the intention of users toward using WHDs. Health-consciousness is found to have a positive and significant direct and indirect impact on intention to use WHDs. Further, the model comparison exhibits that the proposed extended MGB is a better predictor of intention to use WHDs. Apart from the conventional framework of MGB, health consciousness and perceived privacy protection promote desire and intention to use WHDs. This research provides a framework for marketers to promote health consciousness among consumers by motivating them to adopt WHDs. Further, privacy protection features should be showcased in order to induce trust in consumers which in turn will trigger their intention to use WHDs to lead a healthy lifestyle. The current study incorporates health consciousness and perceived privacy protection in MGB to fit into the context of healthcare intention study, which enhances the predictability of intention behavior of consumers and adds to the existing body of MGB and healthcare literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-20
      DOI: 10.1108/BIJ-12-2020-0631
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Strategic sourcing model for green supply chain management: an insight
           into automobile manufacturing units in India

    • Free pre-print version: Loading...

      Authors: Sudipta Ghosh , Madhab Chandra Mandal , Amitava Ray
      Abstract: Supplier selection (SS) is one of the prime competencies in a sourcing decision. Taking into account the key role played by suppliers in facilitating the implementation of green supply chain management (GSCM), it is somewhat surprising that very little research attention has been imparted to the development of a strategic sourcing model for GSCM. This research aims to develop a strategic sourcing framework in which supplier organizations are prioritized and ranked based on their GSCM performance. Accordingly, the benchmark organization is identified and its strategy is explored for GSCM performance improvement. The research develops an innovative GSCM performance evaluation framework using six parameters, namely, investment in corporate social responsibility, investment in research and development, utilization of renewable energy, total energy consumption, total carbon-di-oxide emissions and total waste generation. An integrated multicriteria decision-making (MCDM) approach is proposed in which the entropy method calculates criteria weights. The Complex Proportional Assessment (COPRAS) and the Grey relational analysis (GRA) methods are used to rank supplier organizations based on their performance scores. A real-world case of green supplier selection (GSS) is considered in which five leading India-based automobile manufacturing organizations (Supplier 1, Supplier 2, Supplier 3, Supplier 4 and Supplier 5) are selected. Surveys with industry experts at the strategic, tactical, and operational levels are carried out to collect relevant data. The results reveal that total carbon dioxide emission is the most influential parameter, as it gains the highest weight. On the contrary, investment in research and development, and total waste generation have no significant impact on GSCM performance. Results show that Supplier 5 secures the top rank. Hence, it is the benchmark organization. The proposed methodology offers an easy and comprehensive approach to sourcing decisions in the field of GSCM. The entropy weight-based COPRAS and GRA methods offer an error-free channel of decision-making and can be proficiently used to outrank various industrial sectors based on their GSCM performances. This research is specific to the automobile manufacturing supply chain. Therefore, research outcomes may vary across supply chains with distinct characteristics. The basic propositions of this research are based on a real-world case. Hence, the research findings are practically feasible. The less significant parameters identified in this study would enable managers to impart more attention to vulnerable areas for improvement. This research may help policymakers identify the influential parameters for effective GSCM implementation. As this research considers all aspects of sustainability, the strategies of the benchmark supplier have a direct impact on organizations' overall sustainability. The study would enable practitioners to make various strategies for GSCM performance improvement and to develop a cleaner production system. The originality of this research lies in the consideration of both economic, social, environmental and operational aspects of sustainability for assessing the GSCM performance of supplier organizations. Quantitative criteria are considered so that vagueness can be removed from the decision. The use of an integrated grey-based approach for developing a strategic sourcing model is another unique feature of this study.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-17
      DOI: 10.1108/BIJ-06-2021-0333
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Building resilience in retail supply chains: Lessons learned from COVID-19
           and future pathways

    • Free pre-print version: Loading...

      Authors: Atif Saleem Butt
      Abstract: This study explores the countermeasures taken by retailers to mitigate the effects of COVID-19 on supply chain disruptions. This research uses a multiple case study approach and undertakes 36 semi-structured interviews with senior management of the four largest retailers of the United Arab Emirates. The respondents were designated at different positions such as Vice President, Director and Project Manager. Results reveal that retailers are employing six countermeasures to mitigate the effects of COVID-19 on supply chains. Particularly, retailers are securing required demand, preserving cash flows, redirecting inventory, adding capacity to their distribution centres, becoming more flexible with their direct or third-party logistics provider and finally widening delivery options for their suppliers to mitigate the impact of COVID-19. This study has some limitations. First, the results of this study cannot be generalized to a broader population as it attempts to build an initial theory. Second, this study uses a cross-sectional approach to explore the countermeasures employed by retailing firms to mitigate the effects of COVID-19. A notable weakness in a supply chain disruption literature is an unfulfilled need for research examining the strategies employed by retailers to respond to/address the challenges posed by COVID-19. Our study fills this gap.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-17
      DOI: 10.1108/BIJ-09-2021-0514
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Revenue efficiency evaluation of life insurance companies in India:
           identification of leaders and laggards

    • Free pre-print version: Loading...

      Authors: Aparna Bhatia , Megha Mahendru
      Abstract: The purpose of this article is to evaluate revenue efficiency performance of life insurance companies in India. The study also compares if private or public insurance sector is more “revenue efficient”. Furthermore, the study determines the nature of return to scale (RTS) and identifies the leaders and laggards amongst insurance companies operating in India. Revenue efficiency is calculated by employing data envelopment analysis – a non-parametric approach, on a data set of 24 insurance companies over the period 2013–2014 to 2017–2018. The empirical results suggest that life insurance companies in India could generate only 34.4% of revenue, which is very less than what these are expected to generate from the same inputs. Majority of life insurance companies operating in India are operating at decreasing return to scale (DRS). There is a reduction in leaders and the highest proportion of companies is falling in the category of laggards. As per the best knowledge of researchers, no empirical work has been carried out with respect to measuring the revenue efficiency of Indian insurance companies. The current study appropriately fills the gap by not only calculating the revenue efficiency scores of insurance companies in India but also provides insights into the causes of revenue inefficiencies. It also gives implications for efficient and effective management of insurance companies.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-16
      DOI: 10.1108/BIJ-01-2021-0051
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The road towards industry 4.0: a comparative study of the
           state-of-the-art in the Italian manufacturing industry

         This is an Open Access Article Open Access Article

    • Free pre-print version: Loading...

      Authors: Ting Zheng , Marco Ardolino , Andrea Bacchetti , Marco Perona
      Abstract: This paper has two objectives: first, to investigate the state-of-the-art of Industry 4.0 (I4.0) adoption in Italian manufacturing firms and, second, to understand variations in technologies implemented and business functions involved, benefits perceived, and obstacles encountered in I4.0 implementation over a three-year period. The approach adopted in this research is descriptive, nesting longitudinal features. The paper presents a descriptive survey of 102 Italian manufacturing companies. The authors also evaluated non-response biases. The longitudinal approach was achieved by comparing the responses of the 40 sub-samples in common with a second similar survey launched three years prior, which aimed to identify patterns of evolution in the adoption of the I4.0 paradigm. Survey findings demonstrate that Italian manufacturing companies still have limited awareness of I4.0 technologies, and the adoption of I4.0 technologies differs per technology. Company size and information system coverage level are the two factors that impact the company's technology adoption level. The comparative study shows that knowledge and adoption increase in a three-year interval with an unbalanced involvement of business functions regarding the I4.0 transformation. Indeed, companies are still seeking I4.0 solutions to reduce costs and lead times primarily, and the benefits perceived by companies are shown to be related to the number of I4.0 technologies in use. Finally, when companies put the I4.0 technologies into practice, competence is constantly considered the most significant barrier. This paper aims at conducting a thorough investigation into the development of I4.0 adoption in manufacturing companies. The main limitation of this study concerns the limited number of subjects involved in the longitudinal study (40) and the focus on a limited geographical area (Italy). In addition, more I4.0 technologies could also be incorporated into the survey protocol to gain further insight into I4.0 development. The authors provide one of the first attempts to assess the variations of I4.0 implementation concerning technology adoption, business function involvement, and the alteration of benefits and obstacles. Several studies presented in the literature highlight the lack of longitudinal studies investigating the development of the I4.0 paradigm in a specific manufacturing context: this paper is the attempt at filling this gap.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-16
      DOI: 10.1108/BIJ-01-2021-0056
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Environmental policy stringency and comparative advantage of environmental
           sensitive goods: a study of textile exports in G20 countries

    • Free pre-print version: Loading...

      Authors: Alisha Mahajan , Kakali Majumdar
      Abstract: Textile, listed as one of the highly environmentally sensitive goods, its trade is susceptible to be influenced by the implementation of stringent environmental policies. This paper aims to investigate the long-run relationship between revealed comparative advantage (RCA) and Environmental Policy Stringency Index (EPSI) for textile exports of G20 countries in panel data setup. Apart from trend analysis, the authors have employed Pedroni and Westerlund panel cointegration method and fully modified ordinary least square (FMOLS) method to study the long-run relationship between RCA and EPSI in presence of cross-sectional dependence. A strong link between trade and environmental stringency is observed for textile in the present study. For G20 countries, slight evidence of the Pollution Haven Hypothesis has also been witnessed in the study. Correspondingly, the results reveal the presence of long-run association between the variables under study, implying that stringent environmental policies reduce RCA for some countries, whereas some countries witness the Porter hypothesis. The results imply that policy formulation should not aim at limiting the efforts of connecting RCA to environmental stringency but to set trade policies in a wider framework, considering environmental concerns, as these are inseparable subjects. However, this study also provides relevant real-world implications that can support further research. The present study has important implications for textile exporters such as green innovations. The Porter hypothesis can be a beneficial tool for G20 exporters in enhancing their export performance, especially for the ones dealing in environmentally sensitive goods. This study offers relevant policy implications and provides directions for future research on global trade and environment nexus. This study deals in a debatable area of research that evaluates the interlinkages between environmental stringency and global trade flows in the G20 countries. An important observation of the study is the asymmetrical nature of policy stringency across different countries and its impact on trade. The unavailability of updated data is the limitation of the present study.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-16
      DOI: 10.1108/BIJ-06-2021-0304
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Development of a sustainable brand identity model: fostering the
           implementation of SDGs in the Brazilian power sector

    • Free pre-print version: Loading...

      Authors: Adriana Cristina Ferreira Caldana , Marina Lourenção , Caroline Krüger , Adriana Fiorani Pennabel , Neusa Maria Bastos Fernandes dos Santos
      Abstract: This study aims to develop a sustainable brand identity model to help organizations align their managerial practices to sustainable development goals (SDGs) and examine its applicability for a Brazilian electrical sector company. A systematic qualitative review of the literature was carried out to provide a theoretical basis for the attributes chosen to compose the sustainable brand identity management (SBIM) model. To apply the model, the authors collected the data from internal and public domain documents, semi-structured in-depth interviews and non-participant observation of the company's work environment. The first SBIM model was developed. The Brazilian power sector company implemented sustainable actions related to most of the models' attributes, contributing to the SDGs. A research agenda was presented. The theoretical contribution is provided toward brand identity and sustainability literature with the sustainable brand identity model development and the conceptual explanation regarding its attributes. The practical implications are provided from the model application to an electrical company leading to some managerial suggestions that might be used to companies willing to align their practices to sustainability. The studies on SDG and brand identity models were analyzed in order to create the first SBIM model. This article extends the concept of the brand identity of marketing theory by linking its core to sustainability actions, so far not addressed in academic studies.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-15
      DOI: 10.1108/BIJ-06-2021-0363
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Decision model with quantification of buyer-supplier trust in advanced
           technology enterprises

    • Free pre-print version: Loading...

      Authors: Zachary A. Collier , Ujjwal Guin , Joseph Sarkis , James H. Lambert
      Abstract: In the buyer-supplier relationship of a high-technology enterprise, the concepts of trust and risk are closely intertwined. Entering into a buyer-supplier relationship inherently involves a degree of risk, since there is always an opportunity for one of the parties to act opportunistically. Purchasing and supply managers play an important role in reducing the firm's risk profile, and must make decisions about whether or not to enter into, or remain in, a relationship with a supplier based on a subjective assessment of trust and risk. In this paper, the authors seek to explore how trust in the buyer-supplier relationship can be quantitatively modeled in the presence of risk. The authors develop a model of trust between a buyer and supplier as a risk-based decision, in which a buyer decides to place trust in a supplier, who may either act cooperatively or opportunistically. The authors use a case study of intellectual property (IP) piracy in the electronics industry to illustrate the conceptual discussion and model development. The authors produce a generalizable model that can be used to aid in decision-making and risk analysis for potential supply-chain partnerships, and is both a theoretical and practical innovation. However, the model can benefit a variety of high-technology enterprises. While the topic of trust is widely discussed, few studies have attempted to derive a quantitative model to support trust-based decision making. This paper advanced the field of supply chain management by developing a model which relates risk and trust in the buyer-supplier relationship.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-09
      DOI: 10.1108/BIJ-06-2021-0336
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Relationship between perceived performance management system (PMS)
           effectiveness, work engagement and turnover intention: mediation by
           psychological contract fulfillment

    • Free pre-print version: Loading...

      Authors: Neha Paliwal Sharma , Tanuja Sharma , Madhushree Nanda Agarwal
      Abstract: Performance management systems (PMSs) are critical for organizational success, but research is undecided on their constructive influence and the means through which they impact work engagement and turnover intention. This study aims to fill this gap by surmising psychological contract fulfillment as a mediator in the relationship between PMS effectiveness (PMSE) and employee outcomes. The study uses a survey research design. Data were collected from 327 working professionals in India. The Statistical Package for Social Science Version 10.0 (SPSS 10.0) and the Analysis of Moments Structure (AMOS) 4.0 were used for data analyses. The two-factor construct perceived PMSE was found to explain a larger variance in work engagement and turnover intention than the separate measures for its constituents PMS accuracy (PMSA) and PMS fairness (PMSF). Psychological contract fulfillment and work engagement were found to mediate the relationship between PMSE and turnover intention. The study broadens the field of research on PMS in important ways. It demonstrates that the two-factor construct PMSE has a larger influence on employee outcomes in comparison to its constituent individual measures PMSA and PMSF. This is also the first study to suggest that in contrast to PMSF, PMSA explains a higher variance in employee outcomes. This study validates the strong relationship between PMSE and key employee outcomes. Besides PMSF, managers can use the findings of this study to focus on the “right things” or accuracy in the PMS context to enhance work engagement and reduce turnover. The study findings will have value everywhere owing to the diffusion and convergence in the human resource management practices of multinational firms irrespective of their contexts (Ananthram and Nankervis, 2013). Earlier PMS studies have mostly been limited to either its fairness or accuracy and attended unduly to its appraisal element. This study adopts a systems vision of PMS and overcomes earlier drawbacks by investigating the role of both PMSA and PMSF in shaping employee outcomes. This is the first study to empirically confirm that in contrast to PMSF, the PMSA constituent of PMSE explains a higher variance in employee outcomes. The study provides greatly essential pragmatic support to the conjecture that PMSs advance work engagement (Mone and London, 2014; Gruman and Saks, 2011) and lower turnover intention (Kwak and Choi, 2015).
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-08
      DOI: 10.1108/BIJ-01-2021-0008
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Green human resource management and environmental performance: the role of
           green supply chain management practices

    • Free pre-print version: Loading...

      Authors: Amer Saeed , Fatima Rasheed , Maimoona Waseem , Mosab I. Tabash
      Abstract: This research scrutinizes the connection between green human resources management (GHRM) and environmental performance (EP) through mediating role of green supply chain management (GSCM). The conceptual prototype developed in this research was originated from familiarized literature review on the connection between EP, GSCM and GHRM. Moreover, this research employed a quantitative approach through conducting interviews and questionnaires for statistics assortment from the following entities: chief executes, general managers, directors, human resource managers, logistics managers, operation managers and supply chain managers in the manufacturing sector in Pakistan. The partial least squares structural equation modelling (PLS-SEM) was considered for statistical exploration by accepting 269 useable responses. The research asserts significant encouragement of GHRM and GSCM on EP. Moreover, GSCM arbitrates significantly between GHRM and EP. This research recommends policies to manufacturing concerns that they should work to stabilize ecological sustainability by developing maximum GHRM and GSCM. This research comes up with an innovative variables structure which has never been adopted before in the manufacturing area of Punjab in Pakistan.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-06
      DOI: 10.1108/BIJ-05-2021-0297
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Managing BPM life cycle transition risks in a small educational company to
           support change management

    • Free pre-print version: Loading...

      Authors: Larissa Ane Hora de Souza , Victor Diogho Heuer de Carvalho , Roberio José Rogério dos Santos , Jonhatan Magno Norte da Silva
      Abstract: This article aims to present a methodology applied to the transition between the “as-is” and “to-be” stages of the Business Process Management (BPM) life cycle, supporting its implementation and maintenance for the organizational stability, using techniques from Operations Research and Information and Decision Theories, applied by a gamified system. The study used Design Science Research, considering the following methodological elements: (1) artifact model, after initial analysis of the organization; (2) problem relevance, incorporating components to the Markov transition matrix and the integer programming model for resource optimization; (3) model evaluation, establishing mechanisms to validate the methodology created; (4) research contributions, showing benefits found; (5) systematic approach, detailing methods used; (6) model's research process, revealing the means for execution; and (7) final presentation of results. After planning three scenarios for the company, containing zero, one or two implemented processes, the matrix of states in the Markov chain effectively identified the states of greater and lesser transition uncertainty. At the same time, the optimization model guided the organization toward a stable change in its operational and financial areas. The company's planning capacity has increased, as its managers now have a methodology to promote rational decisions about the development of plans. Before, managers believed that the methodology used was only for large companies. However, this view changed with the results, showing a structured view of the ability to absorb new customers, relocate established ones, increase the comfort level for employees and increase profitability for the company's business. The study showed that the combination of techniques opens a new perspective to the incorporation of BPM in organizations, allows a smooth change between the current and future state, making it possible to predict the evolution of transition scenarios.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-03
      DOI: 10.1108/BIJ-03-2021-0138
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Analysing drivers of efficiency in the leather industry: a two-stage
           double bootstrap DEA approach

    • Free pre-print version: Loading...

      Authors: Aparajita Singh , Haripriya Gundimeda
      Abstract: The Indian leather industry contributes to economic growth at a significant environmental cost. Due to the rising global demand for sustainable leather products, promoting efficient input utilisation has become vital. This study measures input efficiency and its determinants for leather industry in order for it to improve its future performance. In the first stage, bootstrap data envelopment analysis (DEA) approach is used for measuring efficiency and analysing firms' differences based on their geographical location, organisational structures, urban-rural location and sub-industrial groups. A second stage regression examines efficiency determinants using size, age, skill and capital-labour intensity as the explanatory variables. Efficiency result shows a significant potential of minimising inputs by 47% provided the firms adopt best practices. West Bengal firms, urban located firms, individual and proprietorship owned firms and leather consumer goods firms are found to be relatively efficient to their counterparts. Size, skilled managerial staff and labour-intensive firms positively affect efficiency. Construction of well-connected roads for accessing urban retail markets and provision of reliable electricity would improve efficiency of rural firms. Small-scale enterprises have a larger share in Indian leather industry; therefore, policy should focus on enhancing the firms' scale and investing in training facilities to skill employed labour for ensuring optimal use of inputs. Previous studies on the leather industry have used the conventional DEA efficiency measurement approach. This study uses DEA bootstrapping model for robust efficiency estimates and provides consistent inferences about the determinants.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-02
      DOI: 10.1108/BIJ-04-2021-0178
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • A national framework for promoting business excellence (NFPBE)

    • Free pre-print version: Loading...

      Authors: Stanislaus Lobo , Premaratne Samaranayake , Kenan M. Matawie
      Abstract: The purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler. The NFPBE using the plan–do–check–act (PDCA) cycle is developed, re-enforcing key quality management aspects/areas including national quality awards, QMAF summary and national innovation programmes using a meta-analysis. The operationalising of the NFPBE is enabled and supported by an auditing tool to assess the degree of mentoring provided by universities/research institutions/consulting firms to participating firms whose progress will be assessed by the QMAF. It was emphasised that the success of the framework requires the buy-in of national governments to support the programme through stimulus incentives such as government assistance with the costs of research and development, and cooperative research ventures between universities and companies. The framework is conceptualised into a process flowchart, which is a blueprint to advancing business excellence in organisations at a national scale. The study is limited to only the conceptualisation of the framework. Therefore, an extended study of the framework implementation/application is required for revealing implementation guidelines. The national framework has a propensity to enhancing the business excellence of organisations at a national level. Therefore, quality managers and policy makers could use the framework to understand the quality management shortfalls and consider strategies to achieving business excellence. This research study proposed a blueprint to advancing quality excellence in organisations at a national level, guided by several quality frameworks.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-12-02
      DOI: 10.1108/BIJ-04-2021-0231
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Understanding dynamic distribution capabilities to enhance supply chain
           performance: a dynamic capability view

    • Free pre-print version: Loading...

      Authors: Syeda Wajiha Kazmi , Waqar Ahmed
      Abstract: The purpose of this paper is to evaluate and understand the factors that contribute to the enhancement in the process of supply chain activities, specifically among manufacturing industries. This paper follows the quantitative approach by disseminating a structured questionnaire to supply chain practitioners working in manufacturing industries. A sample of 109 responses is gathered from senior employees involved in sales and operations planning. Exploratory and confirmatory factor analyses are performed to evaluate the reliability and validity of the model. Lastly, SmartPLS is used to test the hypotheses proposed in the study. The findings revealed that demand sensing and managing practices positively impact supply chain performance by creating dynamic distribution capabilities. It is observed that distribution capabilities integrate both efficient and effective handling of resources. However, demand management practice has insignificant relationship with supply chain performance. The authors suggest that supply chain management must expand in firms, and importance must be given as supply chain performance can provide competitive advantage in order to sustain in today's competitive market. The findings can help decision-makers working in the planning process by identifying the right tools to sense the market and react accordingly. This paper is an initial effort to understand the dynamic distribution capabilities by establishing the link with the studied variables, especially in the manufacturing industries in Pakistan.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-30
      DOI: 10.1108/BIJ-03-2021-0135
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Basic Health Units services quality assessment through Kano and SERVQUAL
           models

    • Free pre-print version: Loading...

      Authors: Anderson Barbosa Lacerda , Augusto Sérgio da Silva Souza , Glycia Keylla Lucia Da Silva , Eduardo H. Malheiros De Azevedo , Fagner José Coutinho De Melo
      Abstract: The present research aims to evaluate the quality of services provided by the Basic Health Units (UBS) of the Unified Health System (SUS) located in the city of Recife, in the state of Pernambuco, Brazil, using the Kano model integrated with the dimensions of quality proposed by the service quality (SERVQUAL) model. The research was classified as bibliographic, descriptive, quantitative and surveyable. A structured questionnaire based on the Kano Model integrated with the dimensions of quality proposed by the SERVQUAL model, applied online through Google Forms. The questionnaires were distributed on social networks, obtaining a non-probabilistic sample of 120 individuals, collected for convenience. Through the analysis of the Kano Model, it was possible to observe that all the investigated attributes are classified as one-dimensional. Among the attributes that deserve to be highlighted are attributes “Clean and pleasant environment”, “Reliability and security of information”, “Knowledge of employees to perform services”, “Service performed in the promised time”, “Polite and kind staff in dealing with users” and “Effectiveness of the service provided” due to having the longest intervals when considering the satisfaction and dissatisfaction coefficients, above 1.575. These attributes must be considered as critical priorities when implementing improvements, since their presence considerably increases users' satisfaction, as well as their absence generates great dissatisfaction. The research is original and justified by the potential use of a quality assessment tool in the public health service, especially primary care. It is noteworthy that there are few works that integrate the Kano and SERVQUAL models applied in the public health service and that this integration can contribute to the national and international literature, mainly in the identification and prioritization of areas for improvement.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-30
      DOI: 10.1108/BIJ-06-2021-0351
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Measuring the performance of the Indian banking industry: data envelopment
           window analysis approach

    • Free pre-print version: Loading...

      Authors: Shakeb Akhtar , Mahfooz Alam , Mohd Shamim Ansari
      Abstract: This study aims to empirically evaluate the performance of commercial banks operating in India. The efficiency of the commercial banks is evaluated using the data envelopment analysis (DEA) approach. We measure the technical, pure technical and scale efficiency of the sampled conventional banks using the input-oriented model. We employed an extended DEA window analysis approach based on a panel sample of 47 banks in the Indian scenario. The period of study is from 2009 to 2018. The results obtained from CRS and VRS measures envisage that Indian banks have failed to manage their inputs efficiently and convert them into outputs. It implies that Indian banks do not operate at an optimum level. Moreover, the results show that public banks exhibit superior efficiency scores followed by private and foreign banks. Apart from the aggregate sector level, we also investigate the performance of Indian banks at the individual level for in-depth analysis. The individual bank-level analysis reports that the public sector banks (PSBs) are the most efficient followed by foreign banks, whereas, the least efficient are the private banks. The findings of our study have implications for government, financial institutions and policymakers to access the verve and flexibility of the Indian banking system. The government should consider restructuring inefficient banks to enhance overall performance. This can be considered by improvement in managerial efficiency, efficient allocation of scarce resources and appropriate scale of operation. However, the findings of the study should be interpreted in light of the period of study for the banks being operational (as we filter out banks that ceased to exist) in India and empirical methods employed. The results may vary if alternative measures are used. The present paper investigates the efficiency of the Indian banking sector employing the Data Envelopment Window Analysis (DEWA) technique. To the best of our knowledge, the present study is perhaps the first one to employ the DEWA measure on the Indian banking industry to gauge their performance over time.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-26
      DOI: 10.1108/BIJ-03-2021-0115
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Designing platform ecosystems for collaboration, innovation and growth

    • Free pre-print version: Loading...

      Authors: Ajay Kumar Singal
      Abstract: This paper explores the design dimensions that foster identity construction, legitimation, and growth of digitally mediated platform ecosystems. A midrange theorizing approach was adopted to assimilate and induct the extant literature on ecosystems, platform business models and innovation, yielding testable propositions on ecosystem design for empirical testing. The paper suggests that decentralized governance, partner engagement and shared context are three dimensions of criticality for designing a distinct platform ecosystem. These design dimensions nurture interactions, transactions, relationships between platform participants and external actors to make ecosystems authentic and legitimate. Decentralization is relevant for inducing flexibility and autonomy of participants on the platform. Engagement impacts the intensity of relationships the platform has with other firms in the ecosystem, while shared context is essential for creating knowledge and harnessing innovation on the platform. The paper identifies a set of three testable propositions on ecosystem design for further empirical analysis by ecosystem researchers. To achieve future readiness, organizations must become resilient to the market environment. With that intent, traditional businesses are revising their operating models to become more collaborative, integrative and efficient. Adoption of digital initiatives for redesigning towards platform ecosystems will make traditional models more relevant as markets evolve. But as a new organization form, platform ecosystem faces the challenge of legitimacy. Author suggests that managers use the organization design lever to meet the challenge. Emergence of platform-based businesses and transformation of existing models to platform ecosystems are impacting today's competitive environment. During initial phases of evolution, ecosystems aim for identity and legitimacy. The authors contribute to organizational aspects of the platform ecosystem design literature by identifying decentralization of governance, engagement and shared context as dimensions of criticality for future-ready platforms. Secondly, these dimensions are associated with identity and legitimation of platform ecosystems. Decentralization is relevant for supply-side producers of goods and services on the platform, engagement has impact on both supply and demand-side participants of platforms, and shared context is essential for knowledge creation and harnessing innovation.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-26
      DOI: 10.1108/BIJ-12-2020-0619
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The first two decades of Circular Economy in the 21st century: a
           bibliographic review

    • Free pre-print version: Loading...

      Authors: João Francisco Pinto Anaruma , Jorge Henrique Caldeira de Oliveira , Francisco Anaruma Filho , Wesley Ricardo de Souza Freitas , Adriano Alves Teixeira
      Abstract: The purpose of this paper is to analyze and map the main areas of the Circular Economy literature of the first two decades of 21st century, offering a broad vision about the growth of the theme during these years. The research was divided into two stages: the first was a systematic review of literature and the second consisted on generation and analysis of bibliographic maps. The publication indicates the prominence of China and European Union countries in the production of articles about Circular Economy. Furthermore, the topic is restricted to academic area, and that research on Circular Economy is still very focused on theory studies, even with exponential growth in the number of published articles about the theme since 2015. Finally, it also provides a collection of information as the principal authors, the most cited publications, citations, co-citations and countries that have most published beyond which are the most discussed topics. A possible limitation of the research is that it was performed only in the Scopus database. It may be suggested as future searches that other databases are included as well, and another suggestion is to reduce the time period between research samples due to the exponential increase in the number of publications and topics discussed lately. The results of this paper can guide future researches about the development of Circular Economy during the next decades or years and serve as a facilitator for researchers and for managers that want to know more about the topic. A mapping of the principal players and main discussions about Circular Economy made in the first two decades of the 21st century and an analysis about the growth and changes about the theme.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-25
      DOI: 10.1108/BIJ-01-2021-0029
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Lessons learned from quality management system ISO 9001:2015
           certification: practices and barrier identification from Brazilian
           industrial companies

    • Free pre-print version: Loading...

      Authors: Luís César Ferreira Motta Barbosa , Otávio José de Oliveira , Marcio Cardoso Machado , Ana Clara Tomaz Morais , Patrícia Maria Bozola , Manuel Gilberto Freitas Santos
      Abstract: This study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study. This article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not. The main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs. The practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement. The main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-24
      DOI: 10.1108/BIJ-07-2021-0382
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Supply chain integration and economic performance: empirical evidence from
           a developing country

    • Free pre-print version: Loading...

      Authors: Minh Hue Nguyen , Anh Chi Phan , Yoshiki Matsui
      Abstract: This study seeks to investigate the impact of supply chain integration (SCI) practices on economic performance in Vietnamese enterprises. Based on data collected from 144 Vietnamese enterprises, this study employs partial least squares path modeling to analyze the direct and indirect relationships among external integration, information integration, process integration and economic performance. Analytical results indicate that of the three SCI practices, external integration has a significant and positive impact on economic performance. Process integration and information integration, on the one hand, reveal insignificant direct impact on economic performance, and on the other, show significant indirect effect on economic performance through external integration. This study sheds new light on the contribution of SCI to economic performance in developing economies and offers suggestions for not only local management but also foreign investors on the efficient allocation of resources to achieve higher economic performance.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-23
      DOI: 10.1108/BIJ-01-2021-0004
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Insights from systematic literature review of supply chain resilience and
           disruption

    • Free pre-print version: Loading...

      Authors: Nishant Agrawal , Rajesh Kumar Jain
      Abstract: The study of supply chain disruption (SCD) and supply chain resilience (SCR) remains to be studied deeply in the field of business management. The purpose of this paper is to showcase a framework of SCR strategies to reduce the adverse effects of SCD using systematic literature review and data visualization. Using a systematic literature review approach, the paper explores the concepts of supply chain disruption and supply chain resilience. Through rigorous systematic screening, authors studied papers on both the concepts and have proposed a framework for the same. The authors also have used data visualization and network diagram approaches for better understanding of the topic. The systematic literature review of both the concepts brings out some exciting results which give a new direction to supply chain field. The outcome of this research also outlines numerous future research direction, which will be useful for the research community. The numerous strategies of SCR should be implemented by manufacturing as well as a service organization. The framework reported in this research help academician and practitioners to understand SCR and to easily overcome any level of disruption. Supply chain managers must also formulate strategies accordingly and make plans to continually expand the system. This research is the first such attempt to showcase a formal systematic framework and co-occurrence networks as well as overlay networks of SCR and SCD.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-23
      DOI: 10.1108/BIJ-02-2021-0084
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The dark shadow of corruption on new product development

    • Free pre-print version: Loading...

      Authors: Saikat Banerjee
      Abstract: The study examines the effects of corruption activities on new product development of firms. The roles of senior managers in the relationship between corruption activities and new product development are also studies. The data of Indian firms are collected from the Enterprise Survey conducted by World Bank in 2014. Variables on corruption, new product development, and other firm level factors are considered in the study. Logistic regression is used to examine the effect of firm's engagement in corruption activities on new product development. Corruption activities of firms is negatively related to new product development. Senior manager's industry experience and engagement in regulatory activities weaken the negative relationship between firm's engagement in corruption activities and new products development. With the increased focus on innovation, organizational managers have to work on the development of new products, and understanding of the negative relationship between engagement in corruption activities and new product development will help them to achieve the desired organizational goals. The study contributes in three ways. Firstly, the paper extends the theoretical understanding of the implication of a non-market strategy, corruption on new product development. Secondly, the study contributes to the existing literature on the antecedents of new product development. Finally, the roles of senior managers helps to understand the importance of their industry and regulatory experience in the main relationship.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-22
      DOI: 10.1108/BIJ-04-2021-0234
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Systematic review of manufacturing strategy studies focusing on congruence
           aspect

    • Free pre-print version: Loading...

      Authors: Vishwas Dohale , Milind M. Akarte , Priyanka Verma
      Abstract: This study provides a systematic review of the literature within the manufacturing strategy (MS) domain focusing on the congruence aspect of different strategic functions to determine the state-of-the-art research progression and the trend of publications. We have adopted a five-stage review methodology consisting - 1) Article Identification; 2) Inclusion/Exclusion; 3) Review of the Articles; 4) Literature Analysis; 5) Future research directions. 121 articles focusing on congruence aspects and specific to the MS domain are identified and reviewed. Bibliometric analysis comprising keyword co-occurrence using a VOSviewer© software, and citation analysis is performed. Further, content analysis is carried out to categorize articles based on the type of research methodology, type of tool/method used, and aspects considered for congruence study. Based on the research gaps identified in the existing literature on the congruence aspect within the MS domain, this study offers future research directions. Majorly, the work found is an empirical survey. Literature scants to develop a framework that helps to quantify the congruence between two strategic functions. This study facilitates researchers and practitioners to understand the congruence between different strategic aspects studied in the literature and the level of fit between them. Further, the identified research directions can encourage researchers and practitioners to conceive novel approaches to conduct future works on congruence theme. The unicity of the current review lies in its theme, i.e. congruence aspect within MS. To the best of author's knowledge, no comparable study is observed to review the congruence aspect in any other domain.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-19
      DOI: 10.1108/BIJ-02-2021-0103
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • COVID-19 operational disruption and SMEs' performance: the moderating role
           of disruption orientation and government support

    • Free pre-print version: Loading...

      Authors: Mahmoud Ahmad Mahmoud , Ahmed Mahmoud , Shamsu Lawan Abubakar , Abubakar Salisu Garba , Bashir Ahmad Daneji
      Abstract: Despite the growing unforeseen and catastrophic events that disrupt business operations, empirical studies on the impact of operational disruption (OD) on small and medium enterprises' (SMEs) performance dimensions are limited. The study aims to investigate the moderating effect of disruption orientation (DO) and government support (GS) on the relationship between coronavirus disease (COVID-19) OD and SMEs' performance. Quantitative survey method was used to collect data from 170 SMEs in Nigeria, through hand-delivery questionnaires. Partial least square (PLS) structural equation modeling (SEM) was employed to analyze the data. The result shows no significant relationship between COVID-19 OD, DO and GS with SMEs' financial performance (FP). However, the relationship between COVID-19 OD and non-financial performance (NFP) is negatively significant. The relationship between DO and NFP is positively significant. DO and GS have insignificant relationship with FP. Finally, DO and GS does not moderate any of the relationships between COVID-19 OD and the dimensions of SMEs' performance. The result implies that health-related disruptions such as COVID-19 affect only the NFP of SMEs. However, supply chain managers and SMEs are encouraged to adopt DO to enhance NFP of firms. The current study is the first to evaluate the impact of health-related disruptions on the two major dimensions of SMEs' performance (FP and NFP) by incorporating the moderating role of internal (DO) and external (GS) factors in to a single framework. However, the paper revealed new theoretical and practical knowledge by illuminating the absence of significant relationship between COVID-19 OD and SMEs' FP, implying that COVID-19 disruption does not significantly affect SMEs' FP.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-19
      DOI: 10.1108/BIJ-03-2021-0131
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • International mobile marketing: a satisfactory concept for companies and
           users in times of pandemic

    • Free pre-print version: Loading...

      Authors: Lázaro Florido-Benítez
      Abstract: This study’s purpose is to analyze the international mobile marketing (IMK) in order to stage the importance of this tool in the internationalization of companies. Our understanding of mobile marketing is constantly evolving, due to its high business penetration in a world globalized by technologies. A review of the relevant literature on IMK, companies and customers is undertaken to understand the link between them. The paper begins by explaining the coronavirus disease 2019 is accelerating the change of the rules of the game in traditional and online commerce around the world. Furthermore, this study uses secondary data from organisation for economic co-operation and development (OECD), Sensor Tower, mobile marketing association (MMA), App Annie, among others, to support research results. The results have shown that IMK has opened a melting pot of opportunities for companies and consumers in this period of pandemic; the potential of this tool is being redefined, in order to identify, anticipate and satisfy customers requirement profitably and efficiently. This study aims to provide an assessment of new concept of IMK and how this tool has to be integrated into the firm’s digital marketing strategies. The study contributes to make better future decisions in the international digital expansion of companies by company executives and marketing experts. This paper provides a comprehensive framework intended to guide research efforts focusing on digital marketing as well as to aid practitioners in their quest to achieve IMK success.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-19
      DOI: 10.1108/BIJ-06-2021-0303
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Modelling the barriers of weather index insurance service adoption
           integrating expert mining and ISM Fuzzy-MICMAC

    • Free pre-print version: Loading...

      Authors: Pankaj Singh , Gaurav Agrawal
      Abstract: The purpose of this study is to explore and prioritize the barriers that affect weather index-insurance (WII) adoption among customers by utilizing interpretive structural modelling (ISM) and fuzzy-MICMAC. This paper utilized the combined approach in two phases. In first phase comprehensive literature study and expert mining method have been performed to identify and validate WII adoption barriers. In second phase, ISM has been utilized to examine the direct relationships among WII adoption barriers in order to develop a structural model. Further, fuzzy-MICMAC method has been utilized to analyse indirect relationships among barriers to explore dependence and driver power. This study has identified 15 key barriers of WII adoption among customers and developed a structural model based on binary direct relationship using ISM. Later, the outcomes of ISM model have been utilized for analysing the dependence and driver power of each WII adoption barriers in cluster form using fuzzy-MICMAC. The customer awareness related WII adoption barrier are mainly at the top level, WII demand related barriers are in the centre and WII supply related barriers at the bottom level in ISM model. The findings offered important insights for WII insurers to understand mutual relationships amongst WII adoption barriers and assists in developing strategy to eliminate dominant key barriers in order to enhance their customer base. Based on best of author's knowledge this paper firstly integrates the ISM fuzzy-MICMAC method into identification and prioritization of barriers that affects WII adoption among customers.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-16
      DOI: 10.1108/BIJ-04-2021-0183
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Supply chain resilience and business responses to disruptions of the
           COVID-19 pandemic

    • Free pre-print version: Loading...

      Authors: Usha Ramanathan , Olu Aluko , Ramakrishnan Ramanathan
      Abstract: At its peak, the COVID-19 pandemic has created disruption to food supply chains in the UK and for the entire world. Although societal changes created some resilience within the supply chains, high volatility in demand creates supply, logistics and distribution issues. This is reflected in the economic instability of businesses and small and medium enterprises (SMEs). In this paper, the authors explore factors behind this initial disruption in the supply chains and offer suggestions to businesses based on the established practices and theories. The authors use mixed methods research. First, the authors conducted an exploratory study by collecting data from published online sources. Then, the authors analysed possible scenarios from the available information using regression. The authors then conducted two interviews with UK retail sector representatives. These scenarios have been compared and contrasted to provide decision-making points to businesses and supply chain players to tackle current and any future potential disruptions. The findings from the current exploratory study inform the volatility of supply chains. The authors suggested some possible responses from businesses, during and after the pandemic. The regression model provides a decision-making approach to help supply chain businesses during the pandemic outbreak. Once a complete data set of COVID-19 is available, the authors can create a resilience model that can help businesses and supply chains.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-11
      DOI: 10.1108/BIJ-01-2021-0023
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Measuring paper industry's ecological performance in an imprecise and
           vague scenario: a fuzzy DEA-based analytical framework

    • Free pre-print version: Loading...

      Authors: Sunil Kumar Jauhar , Natthan Singh , A. Rajeev , Millie Pant
      Abstract: Productivity improvement is key to sustainability performance improvements of organizations. In a real-world scenario, the nature of inputs and outputs is likely to be imprecise and vague, leading to complexity in comparing firms' efficiency measurements. Implementation of fuzzy-logic based measurement systems is a method for dealing with such cases. This paper presents a fuzzy weight objective function to solve Data Envelopment Analysis (DEA) CCR model for measuring paper mills' performance in India for 15 years. An integrated methodology is proposed to solve DEA models having fuzzy weights. The fuzzy DEA methodology is an extended version of the DEA approach that researchers have used for performance measurement purposes in imprecise and vague scenarios. The ecological performance of the paper industry is evaluated, considering some desirable and undesirable outputs. The effect of non-discretionary input on the performance of a paper mill is also analyzed. Analysis suggests that the productivity of the paper industry is improving consistently throughout the period. The comparative evaluation of methods suggests that a diverse cluster of DMUs and integration of DEA with the fuzzy logic increases the diversity in the efficiency score while DEA-DE imitates the results of CCR DEA. Proposed a fuzzy DEA-based analytical framework for measuring the paper industry's ecological performance in an imprecise and vague scenario. The model is tested on data from the paper industry in a developing country context and comparative performance analysis using DEA, fuzzy DEA and DE algorithm is done.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-11
      DOI: 10.1108/BIJ-06-2021-0319
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • What drives employee's involvement in corporate volunteering' Bright
           and dark side of consequences to organization

    • Free pre-print version: Loading...

      Authors: Srinivasan Sekar
      Abstract: This study assesses the relevance of both individual and contextual factors as an antecedent to employee participation in corporate volunteering (CV) activities and affective organizational commitment and inter-role conflict as an outcome of employee volunteering. This study draws from the functional theory of motivation, social exchange theory and role strain perspective to explain hypothesized relationship of the study constructs. A questionnaire survey was administered with 461 employee volunteers who had participated in company-sponsored volunteering programs. The authors adopted structural equation modeling (SEM) to test the study hypotheses. The findings from the survey suggest that altruistic motives and organization CV capability will impact employee's participation in CV. The results highlight that employee participation in CV enhances affective organizational commitment, indicating that employee volunteering creates inter-role conflict. Though the study has identified inter-role conflict as a potentially unfavorable outcome, exploring when and how employee volunteering will create a negative effect will add significant value to organizations to protect the interest of their employees. This study provides insights to understand the relative effects of self- and other-oriented motives. The results suggest that organizations have more directed and carefully designed employee volunteering activities to enable more favorable benefits to employees. This study contributes to expanding the knowledge on the phenomenon of employee volunteering by introducing and empirically validating an integrated framework of antecedents and consequences of employee volunteering.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-09
      DOI: 10.1108/BIJ-02-2021-0074
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Modelling the role of social media usage in improving users well-being: a
           social enhancement model perspective

    • Free pre-print version: Loading...

      Authors: Rahul Bodhi , Tripti Singh , Yatish Joshi
      Abstract: Employees have gradually adopted social media sites and their applications that have been associated with enhanced communication and collaboration at the workplace. However, social technologies have both positive as well as negative consequences. The current study examines the impact of loneliness on employees' psychological well-being (PW); subsequently, the mediating role of social media use intensity (SMI) at the workplace. It also examines the moderating role of gender and management status of employees. The present study conducted an online and offline survey using a cross-sectional design. Data were collected from 206 working professionals from the IT industry in India. Structural equation modelling was applied to analyse data. Results revealed that employee loneliness is positively associated with SMI. Employee's SMI was positively associated with enhanced PW. Unexpectedly, employee loneliness is positively and significantly related to PW. However, the moderating roles of gender and management status of employees were not supported. The current study can help managers, policymakers and organizations better understand the role of employee social media use in the workplace. Using the insights and understanding offered by the study, social media can be effectively utilized in the workplace. The study recommends that organizations may allow the use of social media at the workplace. Social media resources may also be helpful in improving employee communication and digital literacy. The current study is a pioneer work and contributes to the literature by examining the relationship between loneliness, SMI and PW. This study has essential theoretical and managerial contributions.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-09
      DOI: 10.1108/BIJ-03-2021-0152
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Modelling interrelationships of quality management, information technology
           and entrepreneurial culture and their impact on performance from Indian IT
           enabled service SMEs

    • Free pre-print version: Loading...

      Authors: Rana Basu , Prabha Bhola
      Abstract: This paper attempts to empirically model and analyse interrelationships of quality management (QM), information technology (IT) and entrepreneurial culture (EC) with its impact on performance of Indian IT enabled service small and medium size enterprises (SMEs). More specifically, this paper aims to investigate the proposed model which is validated by analysing both direct and indirect paths by deploying higher order structural modelling. A quantitative approach has been followed by deploying cross-sectional research design. Structured questionnaires were distributed personally and by e-mail to around 1,380 service SMEs. The approach follows empirical testing and analyses of hypothesized paths of the proposed research model which is validated with confirmatory factor analysis (CFA) using maximum likelihood estimation. This study also identifies and tests the mediation effect of higher order constructs. The findings demonstrate poor manifestation of entrepreneurial and market-oriented activities and confirm the mediation effect of IT and QM in the relationships of QM→EC along with IT→performance paths, respectively. Results indicate that IT and QM are complementary resource factors which signifies symbiotic relationships between them. Analyses highlights the significance of QM as a mediator in enhancing performance outcome through IT benefits and the effect of inculcation of EC by enterprises on their performance in today's vibrant and uncertain environment. This study highlights major key areas of the decision-making process for SMEs’ owner and operations manager to overcome identified challenges like instituting collaboration with external business firms for learning, sharing risks and diversifying innovation capacity for managing capabilities of firms to earn sustainable profit margins. The outcome of this study would help operations manager, decision makers and entrepreneurs to redesign their business processes and entrepreneurial strategies by deploying operational intelligence in order to ensure agility and smooth flow within the firms. This would facilitate and help SMEs to cut down costs and redundancies in the process which would improve productivity and performance excellence. The novelty of this study is based on development and empirical validation of the proposed research model which depicts how service SMEs could generate value with influence/effect of contextual factors on the QM–performance relationship. Findings of this study make significant contribution to the body of knowledge with new insights by highlighting the niche area in terms of interlinkages pertaining to quality management, IT and EC explicitly in Indian SMEs’ context.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-09
      DOI: 10.1108/BIJ-07-2021-0392
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The drivers of employee creativity and organizational innovation: a
           dynamic capability view

    • Free pre-print version: Loading...

      Authors: Akriti Chaubey , Chandan Kumar Sahoo
      Abstract: This paper aims to examine the drivers of employee creativity and organizational innovation empirically. And to study how employee creativity significantly impacts organizational innovation in a highly competitive market. This study is grounded in positivism philosophy. The theoretical model is grounded in the dynamic capability view (DCV) and further developed ten hypotheses and sub-hypotheses. To test our research hypotheses the authors utilized psychometric-based instruments. The authors obtained 575 responses from the automobile industry in India after multiple follow-ups. The data were utilized to check the construct validity and tested the authors’ research hypotheses using the co-variance-based structural equation modeling (SEM) tool (IBM SPSS AMOS 20.0). The results support the authors’ research hypotheses. The findings of this study conform to the previous findings of the scholars which is an important aspect of the study. In the past various scholars have made an attempt to reproduce the results in different contexts. In a way, it helps to build confidence in the scientific merit of the results. It may be considered as an incremental contribution to the literature but it helps establish confidence in the theory of creativity and innovation. The results offer a nuanced understanding to the practitioners and policy makers to understand “what” and “how” to improve employee creativity that plays a significant role in organizational innovation. This study is an attempt to examine how the theory of creativity and innovation can be embraced by the Indian automobile industry.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-04
      DOI: 10.1108/BIJ-06-2021-0316
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Benchmarking the assessment of barriers to the admission of management
           education in India during the COVID-19 pandemic

    • Free pre-print version: Loading...

      Authors: Pradeep Kumar Tarei , Santosh Kumar
      Abstract: This paper proposes a decision-making framework for assessing various dimensions and barriers that have affected the admission process in management educational institutions during the ongoing pandemic. The framework considers the interrelationship between the obstacles and highlights the importance of each barrier. An integrated method based on decision-making trial and evaluation laboratory and analytical network process is proposed to structure the barrier assessment framework. Results obtained from the study are validated by comparing them against the conventional analytical hierarchy process. The results obtained from this study indicate four significant dimensions that hinder admission in Indian management institutes, namely, governmental, financial, sectoral, institutional and market. The top five barriers are demand shift towards technical (alternative) skills, acceptance of the graduated students, lack of industry–institute collaboration, lack of long-term vision and opening new Indian Institute of Technologies (IITs) and Indian Institute of Managements (IIMs). During this ongoing pandemic, many educational institutes have been forced to shift from the traditional classroom to a virtual teaching model. In this regard, this study helps identify and assess the barriers to admission in Indian management institutes during this epidemic and thus, contribute to the literature. The findings will assist all stakeholders and policymakers of management institutions design and develop appropriate managerial strategies. The study is conducted in the Indian management educational institute context and can be extended to technical education institutions for deeper insights. The paper develops an assessment framework for analysing the barriers to admission in Indian management institutes during the ongoing COVID-19 pandemic. Research implications are discussed in the context of a developing country.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-11-01
      DOI: 10.1108/BIJ-04-2021-0215
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Understanding big data-driven supply chain and performance measures for
           customer satisfaction

    • Free pre-print version: Loading...

      Authors: Ramadas Thekkoote
      Abstract: Supply chain analytics with big data capability are now growing to the next frontier in transforming the supply chain. However, very few studies have identified its different dimensions and overall effects on supply chain performance measures and customer satisfaction. The aim of this paper to design the data-driven supply chain model to evaluate the impact on supply chain performance and customer satisfaction. This research uses the resource-based view, emerging literature on big data, supply chain performance measures and customer satisfaction theory to develop the big data-driven supply chain (BDDSC) model. The model tested using questionnaire data collected from supply chain managers and supply chain analysts. To prove the research model, the study uses the structural equation modeling technique. The results of the study identify the supply chain performance measures (integration, innovation, flexibility, efficiency, quality and market performance) and customer satisfaction (cost, flexibility, quality and delivery) positively associated with the BDDSC model. This paper fills the significant gap in the BDDSC on the different dimensions of supply chain performance measures and their impacts on customer satisfaction.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-29
      DOI: 10.1108/BIJ-01-2021-0034
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Quality intervention, supplier performance and buyer–supplier
           relationships: evidence from the garment industry

    • Free pre-print version: Loading...

      Authors: Imranul Hoque , Miguel Malek Maalouf
      Abstract: This study investigates the impact of a buyer-assisted quality intervention on suppliers' quality performance and buyer–supplier relational dynamics in the garment industry. This study employed a multiple-embedded case study following a qualitative research approach. The study used data from buyer-assisted quality interventions in sewing lines of four garment supplier factories. Qualitative data were collected through semi-structured interviews of buyer's representatives at their office and senior managers, line inspectors, supervisors and workers in supplier factories. In addition, data related to product quality was obtained from quality check sheets and observations on the shop floor. Data were analysed using qualitative data analysis techniques. This study demonstrates that a buyer-assisted quality intervention improves product quality performance by reducing quality defects in targeted garment products resulting in improved buyer–supplier relationships. Moreover, this study identifies the lack of a systematic approach in quality control as a key reason for poor product quality. The study adds knowledge to the literature on quality improvement and buyer–supplier relationships by analysing buyer-assisted quality interventions in the garment industry in Bangladesh. The study demonstrates that buyer's assistance and adopting a systematic approach in quality control can significantly improve product quality in the garment industry. This research can help the quality assurance managers in buyer and supplier firms understand the significance of quality interventions and systematic quality control approach to decrease product quality defects and ensure smooth buyer–supplier relationships. The study adds new knowledge on the link between buyer-assisted quality interventions, systematic quality control and product quality in garments factories in Bangladesh.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-28
      DOI: 10.1108/BIJ-02-2021-0075
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The role of predictive analytics to explain the employability of
           management graduates

    • Free pre-print version: Loading...

      Authors: Ramakrishnan Raman , Dhanya Pramod
      Abstract: In India, one of the prime focuses of a post-graduate management program is to prepare students and make them job-ready. Masters in Business Management (MBA) program helps students to imbibe theoretical and practical skills which are required by the industry, which can make them hit the ground running from the day they start their career. Many students (almost 40–50%) get pre-placement offers based on their performance in summer internship. The selection for summer interns by the corporate happens within a few months of the student joining the MBA program. Signaling theory in education indicates that the level of productivity of an individual is independent of education, but the educational qualification acts as a testimony for higher ability. However, this theory does not explain the reason for the mismatch between “education and work” or “education and the disparity in salary” between individuals who earn differently but have the same qualification. The paper aims to explore three attributes namely – “employability”– the chance of being employable; “pre-placement offers” – the chance of securing a job offer based on the performance in internship and “salary” – the chance of bagging a good job offer with a high salary. The authors have used longitudinal data consisting of 1,202 students who graduated from reputable business schools (B-Schools) in India. In the study, the authors have used predictive analytics on six years data set that have been gathered. The authors have considered 24 attributes including educational background at the graduate level (BE, B Tech, B Com, BSc, BBA and others), score secured in class ten (high, medium and low), score secured in class twelve (high, medium and low), score secured in graduation (high, medium and low), competency in soft skills (high, medium and low), participation in co-curricular activities (high, medium and low) and social engagement status (high, medium and low). The findings of the study contradict the signaling theory in education. The findings suggest that the educational qualification alone cannot be the predictor of the employability and the salary offered to the student. The authors note that the better performance at a lower level of qualification (class 12) is the strong predictor in comparison to the student performance at their graduation and post-graduation level. The authors further observed at the post-graduate management education level that soft skills and participation in co-curricular activities are the major deciding factors to predict employability and pre-placement job opportunity and marks secured in class 12 is one more factor that gets added to this list to predict salary. The paper can immensely help management graduates to focus on key aspects that can help to hone appropriate skills and also can help management institutions to select the right students for management programs. The analysis and the predictive model may apply to Indian B-Schools wherein the quality of students are almost the same or better. Predictive analytics has been used to explain the employability of management graduates alone and not any other. The authors' study might be useful for those students who often fail to understand “what” skills are the most important predictors of their performance in the pre-placement and final-placement interviews. Moreover, the study may serve as a useful guide to those organizations that often face dilemmas to understand “how” to select an ideal candidate for the particular job profile from a campus. The authors believe that the current study is one of the few studies that have attempted to examine the employability of management graduates using predictive analytics. The study further contradicts that the signaling theory in education does not help better explain the employability of the students in extremely high-paced business environments.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-28
      DOI: 10.1108/BIJ-08-2021-0444
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • A preliminary investigation into senior management skills: the context of
           third-party logistics (3PLs) providers

    • Free pre-print version: Loading...

      Authors: James Midgley , Ozlem Bak
      Abstract: The third-party logistics (3PL) provider has faced significant change since containerisation with the broadening scope of supply chains and technological developments. With these changes, the required supply chain skills discussions have covered mostly graduate skills or employees' skills with a limited discussion to what extent and whether senior management skills were changing. Hence, 3PL senior management skill requirements will be compiled based on existing studies and assessed to check whether these are still relevant and if so to what extent for today's 3PL senior managers. A questionnaire has been devised based on 3PL senior management skills identified in the academic literature and sent out to senior managers via professional social networks of 3PL. Based on the previous literature, the senior managers selected had to fulfil the selection criteria of a minimum five years' managerial experience in a 3PL, and a minimum of ten years' experience in general, which limited the sample size to twenty-seven senior managers in the 3PL sector. The findings indicated that 3PL senior managers’ skills highlighted an increasing dependence on and importance of relational and behavioural skills, particularly when compared with the more traditional functional and managerial skills. The study indicated that the 3PL senior managers highlighted an increasing dependence and importance upon relational and behavioural skills, particularly when compared with the more traditional functional skills. The study has explored the senior management skills in 3PL in the UK, albeit the respondents possessing diverse backgrounds. Therefore, it would be beneficial to test whether these findings are exemplary across the wider 3PL sector, not only in the UK but also across Europe to see how corporate agenda for executive supply chain skills could be devised. Corporate supply chain training and development staff can develop specific programs based on the 3PL senior management skill sets especially on relational and behavioural skills, which are needed for future managers as well as up-skill senior managers' skills which are deemed to be most important in the current 3PL market. This paper contributes to the supply chain skills discussion and reports subject relevant challenges for today’s senior management in the 3PL industry. The findings have generated preliminary discussions on whether senior management skills are changing with the broadening scope of supply chains.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-27
      DOI: 10.1108/BIJ-02-2021-0072
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Communication performance inherent in the repetitive attributes of
           projects: the case of mass housing projects

    • Free pre-print version: Loading...

      Authors: Titus Ebenezer Kwofie , Samuel Amos-Abanyie , Frank Fugar , Samuel Owusu Afram , Clinton Ohis Aigbavboa , Emmanuel Owusu Banahene
      Abstract: The perception that the repetitive nature and attributes of mass housing projects (MHPs) induce significant influence on communication among projects teams have persistently been acknowledged without an empirical accentuation. This seemingly untested knowledge tends to limit the predictive accuracy of success and effectiveness of adopted communication style, strategies and models in mass housing particularly due to the incidence of the repetitive attributes. The purpose of this study is to delineate the influence of the repetitive attributes of mass housing projects on communication performance among the project team. Through the use of questionnaire survey and structural equation modelling analysis, a hypothesized model tested evaluated the effects of the repetitive attributes of mass housing on information flow and information composition communication performance. In the case of influence on information flow, it was seen to be substantial whereas that of the information composition was moderate. The findings offer empirical credence to the existing perception and indeed affirm that the repetitive features of MHPs significantly contribute to communication performance related to information flow and information composition among the project team. The implication of these findings is that, practitioners and stakeholders on mass housing are urged to explore bespoke communication methods, medium, strategies and management approaches that fit the MHP attributes and environment to engender managerial and communication efficiencies in the delivery.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-27
      DOI: 10.1108/BIJ-03-2021-0144
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • The influence of the quality criteria on the quality cost of suppliers in
           SMEs

    • Free pre-print version: Loading...

      Authors: Ehsan Masoudi , Arash Shahin
      Abstract: After quality costing, most companies do not know how to invest in supplier quality improvement. This study aims to develop a comprehensive model for the effect of supplier quality criteria on supplier quality costs. The independent variable of supplier quality criteria and the dependent variable of supplier quality costs have been identified based on a literature review. Then a model has been developed for the effect of the variables. A questionnaire has been designed and distributed to 158 small and medium enterprises (SMEs) in Jey Industrial Town located in the Isfahan Province. Structural equation modeling and partial least square structural equation modeling (PLS-SEM) have been used for data analysis. Supplier quality criteria influenced supplier quality costs (with a value of 0.711). The results also implied that organizational quality had the highest impact. The appraisal costs and the internal failure costs of purchasing received most of the influence. Also, process quality and consequential costs of failure purchasing had the lowest influencing and influenced values. The findings of this research encourage the managers of SMEs to evaluate and rank the most appropriate quality criteria related to quality costs for selecting a supplier as one of the most fundamental decisions in supply chain management. Appropriate selection of quality criteria influencing quality costs results in reduced quality cost. Quality cost reduction also results in decreased products' fixed prices. Ultimately, the company will have more competitive pricing, and consumers will benefit from such a significant advantage. Studying the influence of supplier quality criteria on supplier quality costs is relatively new in the manufacturing industry. The comprehensiveness of the investigated variables is also another advantage of the proposed model.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-27
      DOI: 10.1108/BIJ-05-2021-0238
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • A remanufacturing inventory model to control the carbon emission using
           cap-and-trade regulation with the hexagonal fuzzy number

    • Free pre-print version: Loading...

      Authors: Ritu Arora , Anubhav Pratap Singh , Renu Sharma , Anand Chauhan
      Abstract: The awareness for protecting the environment has resulted in remanufacturing and recycling policies in manufacturing industries. Carbon emission is one of the most important elements affecting the environment. Carbon emission due to production and transportation creates complicated situations for the manufacturing firms by affecting the manufacturer's carbon quota. The ecological consequences posed in a reverse logistic model are the subject of this study. The present study explores the fuzzy model of economic production for both remanufacturing and recycling with uncertain cost parameters under the cap-and-trade rule to control the carbon emission due to different modes of transportation. Due to imprecise cost parameters, the hexagonal fuzzy numbers are set to fuzzify the overall cost, which leads to correct decisions in a more confident way. The result is defuzzified by using graded mean integration. This study offers an explicit condition to control the carbon emission of the manufacturer and reduce the optimum cost. The findings indicate that the collection of used goods that can be remanufactured must be increased. The model is validated numerically. Sensitivity analysis explores the various aspects of different parameters on net cost to accomplish the fuzzy production model. Under fuzzy inference, the research offers a relevant contribution in the field of recycling with controlling carbon emission by using the cap-and-trade policy. This study provides a trading strategy for a manufacturer's decision to avoid losses.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-10-22
      DOI: 10.1108/BIJ-05-2021-0254
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Multi-criteria decision-making toward supplier selection: exploration of
           PROMETHEE II method

    • Free pre-print version: Loading...

      Authors: Nishant Agrawal
      Abstract: Supplier Selection (SS) is one of the vital decisions frequently executed by numerous industries. In recent times, the number of suppliers has increased enormously depending on a wide range of criteria. A selection of suppliers is a sensitive process that may impact various supply chain activities. The purpose of this research is to explore an underutilized technique called PROMETHEE II method for SS. Various tools and techniques are available under multi-criteria decision-making tools, which sometimes creates confusion in researchers' minds regarding reliability. PROMETHEE II was the most prominent method for ranking all available alternatives that ultimately avoid decision-making errors. To execute this equal and unequal weights approach has been used with three case studies. In this research, three case studies have been used and soved with the help of the PROMETHEE II approach. The study also provides fundamental insights into the supplier's ranking on different criteria using sensitivity analysis. Further, criteria were divided as per benefits and non-beneficial to get a robust result. The pros and cons of PROMETHEE II approaches are also highlighted compared to other MCDM tools in this study. Most of the SS research uses either AHP or TOPSIS as per existing literature. There are very few attempts highlighted in the literature that use PROMETHEE II for the SS problem with sensitivity analysis. The proposed method is probable to motivate decision-makers to consider using a more sophisticated method like PROMETHEE II in supplier evaluation processes. This study opens a new direction for the ranking of suppliers in the field of the supply chain. The study also bears significant practical as well as managerial implications.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-30
      DOI: 10.1108/BIJ-02-2021-0071
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Identification of specific metrics for sustainable lean manufacturing in
           the automobile industries

    • Free pre-print version: Loading...

      Authors: Naveen Kumar , Mathiyazhagan Kaliyan , M. Thilak , Ángel Acevedo-Duque
      Abstract: This study explains the importance of performance measures and identifies the specific performance measures of sustainable lean manufacturing (SLM) for automobile industries. Awareness towards sustainability and continuous improvement approaches demand monitoring of the sustainable lean impact on organization/industry, and hence, identifying the specific performance metrics is of peak importance. In this study, specific metrics for social, economic and environmental performance are identified from a systematic literature review of 82 significantly related journal articles. The importance of the identified metrics is assessed with the help of questionnaire responses from a group of industrial experts. Performance indicators are statistically analyzed category wise and assessed. The key metrics are summarized based on the survey data followed by a discussion with industrial experts. From this study, performance measures have been identified and validated through hypothesis testing for Indian automobile industries. Certification of IATF16949 implementation found an important vertical for SLM implementation. In this study, SLM implementation initiatives are discussed, and reward scheme for outstanding performers are identified as important initiatives are followed by small improvement culture. The proposed discussion of this study is useful for industrialist and researchers, as SLM performance measures are well explained for Indian automobile industries. In this study, future research direction is also explained related to other industries. These summarized performance measures will help to maintain SLM in industries. This paper presents the original literature review based on the study of SLM, as no extensive study is available where SLM performance measure explained for automobile industries. Key initiatives and vertical of SLM are well explained for Indian automobile industries. This study proposed a complete framework for SLM implementation considering competitive manufacturing targets.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-30
      DOI: 10.1108/BIJ-04-2021-0190
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Competency framework to integrate lean construction and integrated project
           delivery on construction megaprojects: towards a future of work global
           initiatives in multinational engineering organisations

    • Free pre-print version: Loading...

      Authors: Martin Evans , Peter Farrell , Emad Elbeltagi , Helen Dion
      Abstract: Built environment organisations face global challenges between business units, especially since the coronavirus pandemic (COVID-19) has profoundly disrupted the construction industry worldwide, including the management of construction megaprojects (CMPs). This research aims to develop a competency framework, for global integrated delivery (GID) transformative initiatives and future of work (FOW) global initiatives, to manage integration between lean construction (LC) practices and integrated project delivery (IPD) on CMPs in contemporary multinational engineering organisations. “Mixed research methods” involves a two-stage quantitative and qualitative research approach. In the context of CMPs, stage one consisted of a qualitative research methodology comprising a literature review to examine competencies, COVID-19 impacts, responses and key drivers (KDs) to integrate LeanIPD&GID; stage one outcomes propose a conceptualisation of LeanIPD&GID, a competency framework and future of work (FOW) global initiatives. Stage two involved an empirical questionnaire survey for a set of 30 KDs arranged into five-factor clusters (FCs), 226 respondents from 23 countries with an extensive cosmopolitan experience; analysis adopted structural equation modelling (SEM), descriptive and inferential statistics, percentage scoring analysis, principal component analysis (PCA) and eigenvalues. In the context of CMPs, stage one outcomes delivered a conceptualisation of LeanIPD&GID, a proposed competency framework and FOW global initiatives. Stage two concluded that the most significant KDs are “collaboration in design, construction works and engineering management,” “coordination and planning of construction work,” “senior organisational management support,” “boosting implementation of LC, and integrating project delivery” and “earlier and precise 3D visualisation of designs”. building information modelling (BIM) adoption in the MENA region is higher than LC; the second is still taking its first steps, while IPD has little implementation. LeanBIM is slightly integrated, while LeanIPD integration is almost not present. The research findings, conceptualised LeanIPD&GID principles, a proposed competency framework and FOW global initiatives, provided future research streams and directions; the study has provided a competency framework and FOW global initiatives for effective practical strategies for enhancing integration of LeanIPD&GID transformative initiatives on CMPs and will allow project key stakeholders to place emphasis on boosting LeanIPD&GID KDs.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-28
      DOI: 10.1108/BIJ-02-2021-0066
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Information-centric influence strategies for quality assurance in reverse
           logistics supply chains: external stakeholders' perspective

    • Free pre-print version: Loading...

      Authors: M.K.C.S. Wijewickrama , Nicholas Chileshe , Raufdeen Rameezdeen , J. Jorge Ochoa
      Abstract: The purpose of this paper is twofold: firstly, to identify the information-centric strategies of external stakeholders that influence the quality assurance (QA) in the reverse logistics supply chains (RLSC) of demolition waste (DW) and, secondly, to recognize the determinants for using each strategy. Semi-structured interviews were conducted with 21 professionals representing five external stakeholder groups: state and local government agencies, non-government organizations (NGOs), forward supply chain upstream and downstream actors. The data was analyzed based on Creswell's five-step process, and the conventional content analysis was used for coding and generating themes. The study found seven information-centric influence strategies: regulating, monitoring, leading, incentivizing, demolition approval, forming contracts and specifications. The state government organizations were the most dominant in influencing the QA in RLSC. All external stakeholders use both aggressive and cooperative strategies. The urgent, legitimate and economic core of the issue decides the type of strategy to exert an information-centric influence over the QA in RLSC of DW. To the author's best knowledge, this study is one of the first investigations performed based on a theoretical basis within the context of RLSC in the construction industry (CI). This study used empirical data to elaborate the stakeholder theory while providing new knowledge on stakeholder influence, particularly those relevant to information sharing. Thus, this study developed a theoretical base that future researchers in the study domain could use.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-28
      DOI: 10.1108/BIJ-05-2021-0276
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Journey of customers in this digital era: Understanding the role of
           artificial intelligence technologies in user engagement and conversion

    • Free pre-print version: Loading...

      Authors: Surajit Bag , Gautam Srivastava , Md Mamoon Al Bashir , Sushma Kumari , Mihalis Giannakis , Abdul Hannan Chowdhury
      Abstract: The first research objective is to understand the role of digital [artificial intelligence (AI)] technologies on user engagement and conversion that has resulted in high online activities and increased online sales in current times in India. In addition, combined with changes such as social distancing and lockdown due to the COVID-19 pandemic, digital disruption has largely impacted the old ways of communication both at the individual and organizational levels, ultimately resulting in prominent social change. While interacting in the virtual world, this change is more noticeable. Therefore, the second research objective is to examine if a satisfying experience during online shopping leads to repurchase intention. Using primary data collected from consumers in a developing economy (India), we tested the theoretical model to further extend the theoretical debate in consumer research. This study empirically tests and further establishes that deploying AI technologies have a positive relationship with user engagement and conversion. Further, conversion leads to satisfying user experience. Finally, the relationship between satisfying user experience and repurchase intention is also found to be significant. The uniqueness of this study is that it tests few key relationships related to user engagement during this uncertain period (COVID-19 pandemic) and examines the underlying mechanism which leads to increase in online sales.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-28
      DOI: 10.1108/BIJ-07-2021-0415
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Emerging challenges to greening of supply chains: an empirical study

    • Free pre-print version: Loading...

      Authors: Hemant Sharma
      Abstract: This study aims to investigate the greening practices adopted by micro, small and medium enterprises in India and recommend an empirically tested and validated green supply chain management (GSCM) practices construct. The study also aims at measuring the influence of pressures created by external and internal stakeholders on the GSCM score. The study used a mixed-method approach. Qualitative methods, including literature review, expert opinion, focused group discussions and questionnaire-based surveys, were used for item generation and data collection. Quantitative methods included exploratory factor analysis (EFA) to find out the reasonable number of constructs to include in the scale of the GSCM practice, confirmatory factor analysis (CFA) to purify/confirm the scale, and finally, structural equation modelling (SEM) to select the best fit model and to test all causal relationships as portrayed in the base model. In the two-stage survey, convenience and purposive sampling methods were applied. The study develops an empirically validated scale of GSCM practices, which has 6 dimensions and 16 items. This scale can measure the greening score of GSCM practices implementation. Further, findings confirm that the pressures from external and internal stakeholders are the significant forces for micro, small and medium enterprises to adopt GSCM practices. Finally, mediation function of external/internal pressures and green factors also does occur where GSCM is the mediator. The study is an extension of available literature on GSCM practices utilizing the survey data from India. It contributes to the literature on micro, small and medium enterprises and GSCM practices implementation and expands the scope of theoretical applications. For the managers, it provides useful insights about innovative practices to become eco-efficient. The second-order of scale reveals that managers need to equally focus on all factors rather than on any single one. Less GSCM practices score indicates the dearth of external and internal pressures on micro, small and medium enterprises. Therefore, managers need to collaborate with local customers, overseas customers, competitors and legislative agencies. Besides, training of employees, literacy of employees and support from top management also emerge as critical measures that help the industry implement GSCM practices. GSCM as a topic had been extensively explored within different business areas and functions in the available literature. However, this study has some significant values. At prima facie, the study is the first that elucidates GSCM practices by incorporating the effects of pressures of different stakeholders in the context of Indian micro, small and medium enterprises which is considered as the most unorganized sector. Second, the proposed model of the study could provide useful direction for GSCM practices implementation in the unorganized sector in developing nations. Third, the study can also benefit academicians interested in the researched topic, organizations within different sectors and any other party interested in understanding more the concept of GSCM.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-27
      DOI: 10.1108/BIJ-01-2021-0001
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • SWOT analysis of Industry 4.0 variables using AHP methodology and
           structural equation modelling

    • Free pre-print version: Loading...

      Authors: Vineet Jain , Puneeta Ajmera , João Paulo Davim
      Abstract: Advanced digitalization techniques combined with artificial intelligence and automated robotic systems have created “Smart” organizations resulting in a new revolution in the industrial production systems as Industry 4.0 (I4.0). The research is aimed to do a meticulous scanning of internal and external environment pertaining to I4.0 implementation in the manufacturing industry in India. A survey was conducted among the manufacturing managers and information technology professionals about the factors affecting I4.0 application, and 20 such internal and external factors were identified. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were executed for factor analysis, and four dimensions in terms of strengths, weaknesses, opportunities and threats (SWOT) factors were determined from the variables. The analytical hierarchy process (AHP) methodology was then applied. Results show that increased productivity and efficiency appeared to be the biggest strength of I4.0 while the biggest weakness is the need for specialized training and skills. The biggest opportunity is found to be increasing trust of customers in Internet transactions and employee resistance to adopting new technologies turned out to be the biggest threat. Organizations will be able to evaluate the strengths, work upon weakness, exploit the opportunities and protect against external challenges and threats beforehand while implementing I4.0 technologies. The four dimensions in terms of SWOT pertaining to manufacturing industry have been identified by collecting original data from the manufacturing industry, and AHP and CFA were then carried out to prioritize and verify them.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-27
      DOI: 10.1108/BIJ-10-2020-0546
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Antecedents and consequences of green supply chain management practices: a
           study of Indian food processing industry

    • Free pre-print version: Loading...

      Authors: Mohd Abdul Muqeet Maaz , Rais Ahmad , Arif Abad
      Abstract: This study aims to empirically test a comprehensive green supply chain management (GSCM) practices model. This paper incorporates green intellectual capital (GIC) and green supply chain orientation (GSCO) as antecedents to the successful implementation of GSCM practices and organizational performance as its consequence. This study has been conducted in the Indian food processing industry. The respondents of this study include 139 plant-level managers working in the food processing industry. The managers were contacted using a combination of personal visits, phone and mail. Structural equation modeling was performed using SPSS AMOS v26 to test the hypothesized model. The findings of this study reveal that GIC and GSCO positively impact the implementation of GSCM practices. Further, GSCM practices improve economic and operational performance, leading to improved organizational performance. This study provides implications for managers suggesting that GSCM practices should be implemented in phases. The first phase must reflect the organization's commitment toward building GIC and the second phase must reflect managerial orientation toward implementation for GSCM practices. This study adds to the existing literature by linking GIC to GSCM practices; second, this study provides a framework for implementation of GSCM practices in the food processing industry.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-24
      DOI: 10.1108/BIJ-01-2021-0026
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Embracing advanced manufacturing technologies for performance improvement:
           an empirical study

    • Free pre-print version: Loading...

      Authors: Rajesh Kumar Singh , Amulya Gurtu
      Abstract: This study has analyzed strategic issues in implementing advanced manufacturing technologies (AMTs) in manufacturing organizations in India and their relative importance. A survey of manufacturing organizations was conducted, and the data were analyzed using statistical tools (one-sample t-tests, correlation and regression analyses). Improvement in product quality and flexibility of operations are the motivation for AMTs implementation. Top management support and sound financial conditions are essential for implementing AMTs. Successful implementation of AMTs helps in reducing the lead time and improving overall business performance. The findings of this study will help organizations in the implementation of AMTs for improving productivity and business performance. The study is limited to manufacturing organizations in India. Organizations should allocate sufficient funds for AMT applications. Organizational culture should be made conducive to the adoption of new technologies. Employees should be provided adequate training for its successful implementation. The main contribution of this paper is that it provides a detailed analysis of strategic issues for implementing AMTs in manufacturing organizations.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-24
      DOI: 10.1108/BIJ-02-2021-0110
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Supply chain resilience during the COVID-19: empirical evidence from an
           emerging economy

    • Free pre-print version: Loading...

      Authors: Maciel M. Queiroz , Samuel Fosso Wamba , Regina M. Branski
      Abstract: Although the advances in the supply chain resilience (SCR) literature, there is a critical gap concerning this understanding in a high disruption context, such as in the case of the COVID-19. This paper aims to investigate some dimensions (agility, robustness, disruption orientation and resource reconfiguration) of the SCR during this unprecedented disruption in the Brazilian supply chain context. Supported by the resource-based view, dynamic capabilities and the SCR literature, we developed a model, which in turn was analyzed and validated by partial least squares structural equation modelling. The results revealed that while resource reconfiguration and supply chain disruption orientation positively affect SCR, we found a non-significant effect of supply chain robustness and agility. The findings suggest that in a considerable disruption scenario, managers with their supply chain operations in emerging economies should prioritize the development of resources to support the disruption orientation and manage the scarce resources adequately by reconfiguring them. Our study is one of the first that reported the dynamics of the SCR dimensions in an emerging economy during the COVID-19.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-23
      DOI: 10.1108/BIJ-08-2021-0454
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Engine of entrepreneurial intentions: revisiting personality traits with
           entrepreneurial education

    • Free pre-print version: Loading...

      Authors: Abhijeet Biswas , Rohit Kumar Verma
      Abstract: The intent to start an entrepreneurial venture is predisposed by certain personality traits. The study aims to analyze the impact of various identified personality traits and entrepreneurial education on entrepreneurial intentions of management students. The data for the study were gathered from 440 students of top 5 management institutes in India. The study used a cross-sectional design and structured questionnaire based on seven-point Likert scale and was administered employing a purposive sampling method. Structural equation modeling (SEM) was utilized to validate posited hypotheses in the study. The study discerns that apart from agreeableness dimension of personality traits, all remaining identified dimensions along with entrepreneurial education had a significant influence on entrepreneurial intentions of management students with need for achievement emerging as the most important enabler. Conscientiousness was the major dimension among big five personality traits bearing a positive influence, while neuroticism registered a negative impact on entrepreneurial intentions. In addition, results bespeak that entrepreneurial education partially mediates the effect of need for achievement, locus of control and innovativeness on entrepreneurial intentions. The compendious model proffered in the study might be helpful for students, educators, consultants, financial institutions and policymakers in appreciating the gravity of underlying personality traits. There is a dearth of research on big five personality traits and entrepreneurial education as enablers of entrepreneurial intentions. The study attempts to integrate big five personality traits model with dimensions of need for achievement, locus of control, innovativeness and entrepreneurial education for management students in India.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-22
      DOI: 10.1108/BIJ-11-2020-0607
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Inventory decision-making biases: a review and suggestions for future
           research

    • Free pre-print version: Loading...

      Authors: S. Yamini , M.S. Gajanand
      Abstract: The paper provides a comprehensive overview of the biases in inventory decisions, under the umbrella of behavioural operations, considering research findings that used experimental methods. Research in this field has gained traction but, to the best of our knowledge, review articles that summarize these research findings are scarce. Hence, there is a need to synthesize the anomalies and biases reported in inventory decision-making literature to gain a more integrated understanding. This study reviews themes relevant to inventory and behavioural operations management from the articles published in recognized top-tier journals during the period between 2000 and 2020 with an aim to build a classification framework. Further, using a systematic review procedure, the relevant research studies are divided into sub-sections and appropriate search strategies are adopted to pleat more information on inventory ordering biases. This study presents a classification framework by highlighting the factors influencing the biases in inventory decisions and describes the effects of utility preferences on the decision-making behaviour. It highlights the inventory ordering pattern under unconventional settings and also for different supply chain settings. This systematic review helps in identifying the research gap and in giving directions for future researchers. The study presents a systematic review and detailed analysis of the research in inventory decision making through a behavioural lens. The study shows a clear direction of progress over the years, and implies new directions for looking beyond placing orders and for moving towards a more integrated approach while making supply chain decisions. It will be useful for researchers and practitioners working on newsvendor decisions, supply chain contracts, behavioural economics, behavioural operations management, bounded rationality theory and experimental economics.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-21
      DOI: 10.1108/BIJ-01-2021-0061
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Assessing the efficiency of the Covid-19 control measures and public
           health policy in OECD countries from cultural perspectives

    • Free pre-print version: Loading...

      Authors: Hokey Min , C. Christopher Lee , Seong-Jong Joo
      Abstract: To identify sources of the success and failure of COVID-19 control measures and develop best-practice public health policy in mitigating the spread of COVID-19, this paper aims to evaluate the efficiency of various combinations of government COVID-19 control measures among OECD countries. This paper also identifies which factors critically influence the efficiency of COVID-19 control measures. This paper employed two-stage network SBM (slacks-based measure of efficiency) models with variable returns-to-scale and constant returns-to-scale, respectively, among various forms of data envelopment analysis (DEA) models. As a post hoc analysis, the authors used Tobit regression for examining the causal relationship between a nation's cultural dimensions and its COVID-19 control measure's efficiency scores. The authors found that the pervasive less individualistic and higher uncertainty avoiding culture positively influenced the efficient control of COVID-19 outbreaks since such a culture helped the government impose its mandatory COVID-19 control measures without people's strong resistance to those measures. Many public health policymakers are wondering why COVID-19 control measures are not effective in coping with the COVID-19 outbreaks. This paper helps the government find the most efficient combination of COVID-19 controls measures for curbing the spread of the stubborn coronavirus. This paper is one of the first attempts to identify pandemic risk mitigation factors from a cultural perspective.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-15
      DOI: 10.1108/BIJ-05-2021-0241
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Benchmarking the outsourcing factors of third-party logistics services
           selection: analysing influential strength and building a sustainable
           decision model

    • Free pre-print version: Loading...

      Authors: Sharfuddin Ahmed Khan , Shahed Alkhatib , Zaina Ammar , Md. Abdul Moktadir , Anil Kumar
      Abstract: Outsourcings always affect crucial supply chain functions concerning flexibility and cost. During the decision to outsource and consider third-party logistics service provider selection, decision-makers need to pay more attention to certain critical outsourcing factors such as coordination, integration and cooperation as these key factors are essential to improve overall supply chain performance. The main purpose of this work is to identify the inter-relations among outsourcing decision factors to highlight the most important and influential factors that should be considered and carefully thought through when making outsourcing sustainable decisions. A two-phased methodology has been used in this study. In the first phase, outsourcing decision factors are identified from existing literature and validated by decision-makers from industry and academia. To understand the influential strength and build a sustainable model, the decision-making trial and evaluation laboratory method is used. A courier company in the UAE is considered for implementation. All identified and validated factors are segregated into two categories (cause and effect). The result shows that the most influential factors are developing strategic alliances, uncertainty and risk mitigation and deficiency of internal resources for a service. There are several insights for industry managers and practitioners. The results of the study may help practitioners and logistics managers to make the logistics service sustainable and more efficient for businesses. This study focusses on a courier company to understand the interdependencies among outsourcing decision factors; this is unique in this field of literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-09-14
      DOI: 10.1108/BIJ-03-2020-0121
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Integrated management system: methodology for maturity assessment in food
           industries

    • Free pre-print version: Loading...

      Authors: Ângela Regina Souza Santos , Renata Maciel de Melo , Thárcylla Rebecca Negreiros Clemente , Simone Machado Santos
      Abstract: A model to evaluate the maturity of the integration of three management systems in food industries, under the aspects of environment, quality and food safety is proposed. The model is composed of maturity levels, allowing the understanding of the integration of the systems mentioned and their stage of evolution. The work was based on a bibliographic review of the topics: ISO standards, Integrated Management Systems (IMS) and already existing methods for maturity assessment. The referred model is composed of elements related to (1) audit dynamics, (2) changes in behavior, (3) the organizational structure, (4) the participation of senior management and (5) the interface with the cycle of continuous improvement. The model is easily applicable and composed of five maturity levels, allowing the understanding of the stage of system evolution: (1) absence of maturity, (2) introductory level, (3) intermediate level, (4) toward excellence and (5) excellence. The results of the model may help managers in the development of actions for the improvement of their integrated management (drivers for IMS) aiming at process control, the focus on the client and the integration of people and processes. Based on the drivers, the managers will be able to make plans characterized by orientations, techniques and tools applied in the several organizational processes. Using the proposed model, managers can enhance the desired results with efficiency and effectiveness. The existing literature presents limited results on the integration of certified systems for the analysis of the maturity stages in manufacturing industries. Therefore, this study extends results from other studies on IMS, associating them to an organizational maturity analysis in food industries, resulting in a proposal of maturity model. This study also proposes the integration of ISO 14001, ISO 9001 and ISO 22000 to indicate the maturity stage of manufacturing industries in the food sector, supporting the strategic management process of organizations of any size. The model adopts several aspects of management and control to provide a holistic view on the integrated management of organizations. Finally, the proposed model considers several aspects of management and control for the food industries in the developing countries, providing a holistic view of integrated management.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-24
      DOI: 10.1108/BIJ-05-2021-0280
      Issue No: Vol. ahead-of-print , No. ahead-of-print (2021)
       
  • Sustainability of operations through disruptive technologies in the
           petroleum supply chain

    • Free pre-print version: Loading...

      Authors: Sourabh Kumar , Mukesh Kumar Barua
      Abstract: Disruptive technologies can significantly contribute to the sustainability of operations in the petroleum supply chain. The present study aims to identify the prime sustainable dimensions and disruptive technologies implementation in the supply chain of the petroleum industry. The authors used content analysis in the literature and experts input to explore the sustainable dimensions and disruptive technologies in the supply chain. This study used a hybrid method of hesitant fuzzy set and regret theory to identify the prominent sustainability dimensions and prominent disruptive technologies. This method emphasizes the decision-makers psychological characteristics under uncertain environments. The result indicates that social responsibility, labor practices, safety and technical standards hold the most prominent sustainable dimensions in the petroleum supply chain. Further, the result also depicts that when consider an equal degree of regret and rejoice, artificial intelligence and big data could significantly enhance operations sustainability in the petroleum industry. This study considers only 11 sustainable dimensions and 43 sustainable factors, whereas other dimensions and factors could also be considered in future research. The research uses hesitant fussy set and regret set theory to identify the prominent sustainable dimensions and disruptive technologies, whereas other multiple-criteria decision-making (MCDM) techniques can also be used. To the best of the authors’ knowledge, this is the first paper to explore the sustainable dimensions (environmental, social and economic) and disruptive technologies in the supply chain of the petroleum industry. This research intended to guide the practitioners, policymakers and academicians to emphasize their effort toward sustainable operations supply chain management.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-26
      DOI: 10.1108/BIJ-02-2021-0086
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Green supply chain management pressures, practices and performance: a
           critical literature review

    • Free pre-print version: Loading...

      Authors: Kailash Choudhary , Kuldip Singh Sangwan
      Abstract: The concept of green supply chain management (GSCM) is evolving rapidly due to the environmental concerns and gaining popularity in the research community. This study critically analyze the literature of GSCM pressure, practice and performance for manufacturing enterprises based on the results of bibliometric, network and frequency analyses. Scopus database is used for literature search. Bibliometric network and frequency analysis are used to critically review the evolution of identified constructs and measures of GSCM pressure, practice and performance. This study has identified that the selected topic is in growing stage through the collaborative effort of the worldwide researchers. This study also shows the diffusion of influence in developing countries and there are enormous opportunities of research in these regions. The study finds evaluation of GSCM constructs and measures with time and shift in focus areas by the researchers. The study suggests more focus on the measurement of informative pressures, reverse logistics practices and negative impact on economic performance due to the adoption of GSCM practices. There is a need of simultaneous analysis of GSCM pressures, practices and performance to identify the cascading effect in different regions and industrial sectors and developed a conceptual framework to identify this effect. This study also observes the need of more quantitative measures-based case studies and suggests the use of life cycle assessment for the quantification of environmental performance. This study for the first time has analyzed a specific topic of GSCM pressure, practice and performance through bibliometric and network analyses. This study critically reviews the constructs and measures of GSCM pressure, practice and performance and identified the future research directions.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-24
      DOI: 10.1108/BIJ-05-2021-0242
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Benchmarking of Singapore maritime cluster: the role of cluster
           facilitators

    • Free pre-print version: Loading...

      Authors: Shahrin Osman , Balan Sundarakani , Torger Reve
      Abstract: This article analyses the role of cluster facilitators in the Singapore maritime cluster. Singapore has been recognised for its pro-business policies and its ability to attract international shipping companies to set up the ship ownership headquarters and ship management activities in Singapore. The research is an empirical investigation on the approach for industrial cluster development of the Singapore maritime cluster, using the case study research methodology. The case study approach leverages on multiple sources of evidence from deep interviews (of 24 Singaporean firms and 13 Norwegian firms) related observations, documentation and archival records. As a means of contributing to the cluster renewal process, Singapore as the country embarks on the next stage of maritime cluster development, a benchmarking against the Norwegian Innovation Cluster has been incorporated. The research findings reveals that Singapore is lacking in innovation activities that entails multi-firms collaborations and collaboration between multi-firms and research institutions. The existence of cluster organisation to facilitate collaborations between firms in the cluster and between firms in the cluster with research institutions is another contributing factor that are not institutionalised in the Singapore maritime cluster. Though the research is grounded primarily on the international business theory, particularly from firm- and country-specific advantages of location decisions, the economic geography theory and cluster theory also complement the theoretical grounding. The findings derived from this research aim to facilitate policy makers, maritime leaders and practitioners to develop effective courses of action in current and future maritime industry development. The research provides value to maritime industry stakeholders, maritime leaders and policy makers in their firm positioning strategy. Thus, the research adds values to the maritime industry with similar country perspectives and firm values for developing policies.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-24
      DOI: 10.1108/BIJ-11-2020-0574
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Assessing vulnerability of informal floating workers in Bangladesh before
           and during COVID-19 pandemic: a multi-method analysis

    • Free pre-print version: Loading...

      Authors: Shafiqul Alam , Ziaul Haq Adnan , Mohammed Abdul Baten , Surajit Bag
      Abstract: Globally, a myriad of floating workers is in grave jeopardy due to the ceasing of employment opportunities that resulted from the mobility restriction during the Covid-19. Despite the global concern, developing countries have been suffering disproportionately due to the dominance of informal workers in their labour market, posing the necessity to campaign for the immediate protection of this vulnerable population. This paper analyses various dimensions of the vulnerability of urban floating workers in the context of Covid-19 in Bangladesh. In reference to International Labour Organization's (ILO) “Decent Work” concept, this paper endeavours to examine floating workers' vulnerability using the insider-outsider framework in context to Covid-19 pandemic. The study was conducted in two phases. In the first phase, data were collected before the pandemic to assess the vulnerability of the informal floating workers. Later, we extended the study to the second phase during the Covid-19 pandemic to understand how pandemic affects the lives and livelihood of floating workers. In phase one, data were collected from a sample of 342 floating workers and analysed based on job security, wages, working environment, psychological wellbeing and education to understand the vulnerability of floating workers. In phase two, 20 in-depth qualitative interviews were conducted, followed by thematic analysis to explore how the pandemic affects the existing vulnerability of floating workers. Various social protection schemes were analysed to evaluate their effectiveness in reducing the vulnerability of floating workers facing socio-economic crises. The study has found that the pandemic has multiplied the existing vulnerability of the floating workers on many fronts that include job losses, food crisis, shelter insecurity, education, social, physical and mental wellbeing. In response to the pandemic, the Government stimulus packages and Non-government Covid-19 initiatives lack the appropriate system, magnitude, and focus on protecting the floating workers in Bangladesh. This paper outlines various short-term interventions and long-term policy prescriptions to safeguard floating workers' lives and livelihood from the ongoing Corona pandemic and unforeseen uncertainties. This paper is the first of its kind that aims at understanding the vulnerability of this significant workforce in Bangladesh, taking the whole picture of Government and Non-government initiatives during Covid-19.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-24
      DOI: 10.1108/BIJ-06-2021-0329
      Issue No: Vol. 29 , No. 5 (2021)
       
  • ABC analysis using Particle Swarm Optimization and its performance
           evaluation with other models

    • Free pre-print version: Loading...

      Authors: Kathirvel Selvaraju , Punniyamoorthy Murugesan
      Abstract: The purpose of this article is to develop a cost-effective model for Multi-Criteria ABC Inventory Classification and to measure its performance in comparison to the other existing models. Particle Swarm Optimization (PSO) algorithm is exclusively designed for Multi-Criteria ABC Inventory Classification wherein the inventory is classified based on the objective of cost minimization, which is achieved through the inventory performance index – total relevant cost. Effectiveness of classification of the proposed model and the other classification models toward two inventory performance measures, that is, cost and inventory turnover has been computed, and the results of all models are relatively compared by arriving at the cumulative performance score of each model. This study reveals that the ABC Inventory classification based on the proposed PSO approach is more effective toward cost and inventory turnover ratio in comparison to the twenty existing models. The proposed model can be easily adapted to the industrial requirement of inventory classification by cost as objective as well as other inventory management performance measures. The conceptual model is more versatile which can be adapted for various objectives and the effectiveness of classification in comparison to the other models can be measured toward each objective as well as combining all the objectives.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-20
      DOI: 10.1108/BIJ-11-2020-0594
      Issue No: Vol. 29 , No. 5 (2021)
       
  • An analysis of Industry 4.0 implementation-variables by using SAP-LAP and
           e-IRP approach

    • Free pre-print version: Loading...

      Authors: Veepan Kumar , Ravi Shankar , Prem Vrat
      Abstract: In today’s uncertain business environment, Industry 4.0 is regarded as a viable strategic plan for addressing a wide range of manufacturing-related challenges. However, it appears that its level of adoption varies across many countries. In the case of a developing economy like India, practitioners are still in the early stages of implementation. The implementation of Industry 4.0 appears to be complex, and it must be investigated holistically in order to gain a better understanding of it. Therefore, an attempt has been made to examine the Industry 4.0 implementation for the Indian manufacturing organization in a detailed way by analyzing the complexities of relevant variables. SAP-LAP (situation-actor-process and learning-action-performance) and an efficient interpretive ranking process (e-IRP) were used to analyze the various variables influencing Industry 4.0 implementation. The variables were identified, as per SAP-LAP, through a thorough review of the literature and based on the perspectives of various experts. The e-IRP has been used to prioritize the selected elements (i.e. actors with respect to processes and actions with respect to performance) of SAP-LAP. This study ranked five stakeholders according to their priority in Industry 4.0 implementation: government policymakers, industry associations, research and academic institutions, manufacturers and customers. In addition, the study also prioritized important actions that need to be taken by these stakeholders. The results of this study would be useful in identifying and managing the various actors and actions related to Industry 4.0 implementation. Accordingly, their prioritized sequence would be useful to the practitioners in preparing the well-defined and comprehensive strategic roadmap for Industry 4.0. This study has adopted qualitative and quantitative approaches for identifying and prioritizing different variables of Industry 4.0 implementation. This, in turn, helps the stakeholder to comprehend the concept of Industry 4.0 in a much simpler way.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-19
      DOI: 10.1108/BIJ-03-2021-0153
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Measuring agri-food supply chain performance: insights from the Peruvian
           kiwicha industry

         This is an Open Access Article Open Access Article

    • Free pre-print version: Loading...

      Authors: Edgar Ramos , Phillip S. Coles , Melissa Chavez , Benjamin Hazen
      Abstract: Agri-food firms face many challenges when assessing and managing their performance. The purpose of this research is to determine important factors for an integrated agri-food supply chain performance measurement system. This research uses the Peruvian kiwicha supply chain as a meaningful context to examine critical factors affecting agri-food supply chain performance. The research uses interpretative structural modelling (ISM) with fuzzy MICMAC methods to suggest a hierarchical performance measurement model. The resulting kiwicha supply chain performance management model provides insights for managers and academic theory regarding managing competing priorities within the agri-food supply chain. The model developed in this research has been validated by cooperative kiwicha associations based in Puno, Peru, and further refined by experts. Moreover, the results obtained through ISM and fuzzy MICMAC methods could help decision-makers from any agri-food supply chain focus on achieving high operational performance by integrating key performance measurement factors.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-13
      DOI: 10.1108/BIJ-10-2020-0544
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Robotic process automation for industry: adoption status, benefits,
           challenges and research agenda

    • Free pre-print version: Loading...

      Authors: Dhanya Pramod
      Abstract: This study intends to find the industries that have leveraged Robotic Process Automation (RPA) technology and elucidate the extent of the adoption of RPA in various industry domains with benefits. The identification of tasks eligible for RPA itself is a challenge. Therefore, the study further brings out the challenges faced in various industry verticals and postulates the future direction of research and applications in RPA. The study focuses on articles from popular databases such as SCOPUS, Web of Science and Google scholar. PRISMA methodology is used for systematic literature review and 113 papers are shortlisted for study. Three questions are framed to carry out the review and set the research direction. It is evident from this study that RPA has been widely used in banking and related areas with moderate use in healthcare and manufacturing leading to operational efficiency and productivity. However, there are a lot more opportunities in other domains that need to be taped by leveraging technology advancements and a research agenda has been devised by postulating future directions. The study brings out a new comprehensive perspective as regards RPA implementation across domains. There is no promising study found that gathers three-dimensional aspects of the meta-themes applications, benefits and challenges. The study summarizes the research agenda and projects the industry domains that have not yet explored, the benefits of RPA. This will be a good reference article for those who develop RPA techniques and organizations that have plans to go for RPA.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-12
      DOI: 10.1108/BIJ-01-2021-0033
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Adoption of product lifecycle management in new product development: a
           case study of automotive organisation

    • Free pre-print version: Loading...

      Authors: Ganesh Tanpure , Vinod Yadav , Rakesh Jain , Gunjan Soni
      Abstract: The Product Lifecycle Management (PLM) system has found varieties of deployments in various domains of product-based industries. Current study aims to provide a framework for the adoption of PLM systems in manufacturing organizations to meet the actual requirements of industries. First, a systematic review of extant literature was performed, and further, the case study approach is opted to study the process of New Product Development (NPD) in a manufacturing organization. Triangulation methodology was adopted wherein the interview results, actual observations, and authorized documentations were used to validate the result and provide conclusions. A conceptual framework and implementation architecture for PLM is derived. The complete ecosystem for digital footprint is mapped for New Product Development (NPD) activities. The study could be helpful for Techno-Functional Managers. For individuals with only functional/technical knowledge, additional training might be required to adopt the framework in actual practices. The paper contributes to the existing literature by providing a framework and demonstrating the feasibility of implementation through the case study.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-11
      DOI: 10.1108/BIJ-04-2021-0181
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Strategic fit of mergers and acquisitions in Latin American airlines: a
           two-stage DEA approach

    • Free pre-print version: Loading...

      Authors: Peter Wanke , Jorge Junio Moreira Antunes , Henrique Luiz Correa , Yong Tan
      Abstract: The purpose of this paper is to assess the efficiency determinants of mergers and acquisitions (M&A) in the context of Latin American airlines based on business-related variables commonly found in the literature. The idea is to identify preferable potential airline matches in light of fleet mix, ownership structure and geographical proximity. In order to achieve the objective, all possible combinations of M&A pairs are considered in the analysis, which is developed in a two-stage approach. First, the M&A Data Envelopment Analysis model efficiency and returns-to-scale estimates are computed. Then, robust regression and multinomial logistic regression are respectively used to discriminate these estimates in terms of such business-related variables. The results reveal that these different contextual variables significantly impact virtual efficiency and returns-to-scale levels. Private ownership, passenger focus and a better match between aircraft size and demand for flights appear to be key drivers for merged airline efficiency. The study makes theoretical contributions, though limited to analyzing Latin American airlines only. The use of bootstrapped robust/multinominal logistic regression, compared to the methods adopted by previous literature studies, generates more accurate and robust results related to the efficiency drivers due to its special feature and ability to allow the discrimination of increasing, decreasing, and constant returns to scale in light of a given set of contextual variables. This study examines the pure effect of the merging activity on efficiency gains. Not only private ownership but also a hybrid public–private ownership has a positive influence on virtual efficiency, suggesting an important governmental role in promoting M&A in the airline industry. The authors present an original take on the issue of airline mergers by exploring what are the major drivers possibly involved in efficiency gains of potentially merged (virtual) airlines. The authors identify preferable potential airline matches where efficiency gains would be positive in light of business-related variables such as fleet mix, ownership structure and geographical proximity. The analysis also includes an assessment of the impact of contextual variables such as cargo type, ownership structure and geographical proximity in relation to the strategic fit of mergers considering the resulting efficiency and returns-to-scale scores of virtually merged airlines. To the authors’ knowledge, no previous research has addressed these issues in Latin American airlines. Further research directions for this industry are also discussed.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-10
      DOI: 10.1108/BIJ-11-2020-0588
      Issue No: Vol. 29 , No. 5 (2021)
       
  • An assessment of government measures in combatting COVID-19 using ISM and
           DEMATEL modelling

    • Free pre-print version: Loading...

      Authors: Samant Shant Priya , Meenu Shant Priya , Vineet Jain , Sushil Kumar Dixit
      Abstract: The purpose of this paper is to evaluate the interplay of various measures used by different governments around the world in combatting COVID-19. The research uses the interpretative structural modelling (ISM) for assessing the powerful measures amongst the recognized ones, whereas to establish the cause-and-effect relations amongst the variables, the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method is used. Both approaches utilized in the study aid in the comprehension of the relationship amongst the assessed measures. According to the ISM model, international support measures have the most important role in reducing the risk of COVID-19. There has also been a suggestion of a relationship between economic and risk measures. Surprisingly, no linkage factor (unstable one) was reported in the research. The study indicates social welfare measures, R&D measures, centralized power and decentralized governance measures and universal healthcare measures as independent factors. The DEMATEL analysis reveals that the net causes are social welfare measures, centralized power and decentralized government, universal health coverage measure and R&D measures, while the net effects are economic measures, green recovery measures, risk measures and international support measures. The study includes a list of numerous government measures deployed throughout the world to mitigate the risk of COVID-19, as well as the structural links amongst the identified government measures. The Matrice d'Impacts croises-multiplication applique and classment analysis can help the policymakers in understanding measures used in combatting COVID-19 based on their driving and dependence power. These insights may assist them in employing these measures for mitigating the risks associated with COVID-19 or any other similar pandemic situation in the future.
      Citation: Benchmarking: An International Journal
      PubDate: 2021-08-09
      DOI: 10.1108/BIJ-05-2021-0244
      Issue No: Vol. 29 , No. 5 (2021)
       
  • Benchmarking: An International Journal

    • Free pre-print version: Loading...

       
 
JournalTOCs
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
Email: journaltocs@hw.ac.uk
Tel: +00 44 (0)131 4513762
 


Your IP address: 3.238.180.255
 
Home (Search)
API
About JournalTOCs
News (blog, publications)
JournalTOCs on Twitter   JournalTOCs on Facebook

JournalTOCs © 2009-