JournalTOCs

Strategy Management Logistics
Number of Followers: 2

This is an Open Access Journal

Open Access journal
ISSN (Online) 2509-0186
Published by IMIST

[9 journals]

Towards Measurement of Warehouse Performance: Case Study of Logistics
Services Provider
- Authors: Ayoub GHAOUTA; Chafik OKAR
  Abstract: Today’s competitive and volatile market requires flexibility, quality and efficiency from the logistics operations. In this context, warehouses are an important link of the logistic chain and warehouse management plays an important role over customer's service. Moreover, Warehouse Performance Measurement (WPM) is a vital managerial issue for logistics systems. Within the light of studying the performance measurement of warehouse operations, the purpose of this study is to prioritize overall performance measures associated with warehouse operations in third-party logistics (3PL) service provider. The study is conducted based on an integrated approach that involves literature review to overview Key Performance Indicators (KPIs), the Q-sort method to categorize KPIs, and then a case study to test the validity of the proposed model. Key novel aspects of this present study are to categorize warehouse KPIs and analyse their perspectives in third-party logistics (3PL) service provider industry, understand dominant categories of warehouse operations KPIs in today supply chain and finally to explore to what extent current practices lead to achieving efficiency and responsiveness of 3PL warehouses.
  PubDate: Sun, 24 Apr 2022 10:35:46 +020