JournalTOCs

Services Marketing Quarterly
Journal Prestige (SJR): 0.297

Citation Impact (citeScore): 1
Number of Followers: 5

Hybrid journal * Containing 1 Open Access article(s) in this issue *
ISSN (Print) 1533-2969 - ISSN (Online) 1533-2977
Published by Taylor and Francis

[2648 journals]

Role of Facilitators in the Medical Tourism Industry - A Study of Medical
Tourism Facilitators in an Emerging Market
Open Access Article
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  Authors: Michelle Rydback
  Pages: 1 - 17
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2022-03-29T10:17:42Z
  DOI: 10.1080/15332969.2022.2056288
How to Enhance Customer Loyalty to Retail Stores via Retail Service
Quality Practices' A Moderated Mediated Mechanism
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  Authors: Achchuthan Sivapalan, Amit Shankar, Manish Das, Kajenthiran Konalingam
  Pages: 1 - 21
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2022-01-08T12:18:12Z
  DOI: 10.1080/15332969.2021.1997504
How Does Electronic Word of Mouth Impact Green Hotel Booking
Intention'
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  Authors: Pooja Kumari, R. Sangeetha
  Pages: 1 - 20
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-12-31T04:43:30Z
  DOI: 10.1080/15332969.2021.1987609
Service Provider Hesitation in Credence Services: The Importance of
Customer Expectations'
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  Authors: Rachel Fuller, Simon Pervan, Breanne Kunstler, Mark Merolli
  Pages: 1 - 16
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-11-13T09:39:01Z
  DOI: 10.1080/15332969.2021.1994194
Understanding Key Factors Motivating Customers to Purchase Brands via
Brand Apps: A Service Dominant Logic Perspective
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  Authors: Trang P. Tran, McKenzie May, Christine M. Kowalczyk
  Pages: 1 - 20
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-11-13T07:46:47Z
  DOI: 10.1080/15332969.2021.1997503
Interactive Value Formation: Exploring the Literature on Dark Side of the
Service Experience from the Perspective of Value Co-Destruction (VCD)
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  Authors: Renato Calhau Codá, Josivania Silva Farias
  Pages: 1 - 21
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-11-02T06:09:13Z
  DOI: 10.1080/15332969.2021.1997505
Promotion of Transaction-Based Cause-Related Marketing: How Should the
Source and the Impact of the Partnership Be Presented
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  Authors: Kristin Stewart, Vassilis Dalakas, Marcus Wardley
  Pages: 1 - 19
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-11-02T06:03:47Z
  DOI: 10.1080/15332969.2021.1994192
Promotion of Perceived Service Quality Through Employee Training and
Empowerment: The Mediating Role of Employee Motivation and Internal
Communication
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  Authors: Lovemore Chikazhe, Esthery Nyakunuwa
  Pages: 1 - 18
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-11-02T05:55:11Z
  DOI: 10.1080/15332969.2021.1992560
Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX)
for Telecommunication Services
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  Authors: James Lappeman, Seth Meyer, Diana Miguel
  Pages: 1 - 20
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-30T01:39:21Z
  DOI: 10.1080/15332969.2021.1992558
“Enjoy!” The Effects of Service Blessings on the Customer
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  Authors: Robert M. Schindler, Sandipan S. Sen, Judy A. Wiles
  Pages: 1 - 19
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-29T04:08:11Z
  DOI: 10.1080/15332969.2021.1992561
The Anxious Unwary, Prudent Risk-Averse, and Consciously Confident –
Financial Goals, Competencies and Strategies of Young People Studying in
Higher Education
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  Authors: Erzsébet Németh, Boglárka Deák-Zsótér
  Pages: 1 - 20
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-27T03:07:10Z
  DOI: 10.1080/15332969.2021.1994177
Hospital Service Quality and Outpatient Satisfaction in Model Hospitals in
India
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  Authors: Hiren J. Patel, Nikunjkumar D. Patel
  Pages: 1 - 17
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-27T03:03:08Z
  DOI: 10.1080/15332969.2021.1993118
The Psychological Benefits and Costs, and the Servicescape Components of
Animal Cafés: A Study in Japan
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  Authors: Bình Nghiêm-Phú, Dạ-Hương Phạm-Lê
  Pages: 1 - 14
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-25T03:48:12Z
  DOI: 10.1080/15332969.2021.1995583
Really New Services: Perceived Risk and Adoption Intentions
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  Authors: Selen Savas-Hall, Paul Sergius Koku, Tamara Mangleburg
  Pages: 1 - 19
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-25T03:44:59Z
  DOI: 10.1080/15332969.2021.1994193
Understanding Business Student Retention During Covid-19: Roles of Service
Quality, College Brand, and Academic Satisfaction, and Stress
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  Authors: Kunal Swani, Wakiuru Wamwara, Kendall Goodrich, Shu Schiller, John Dinsmore
  Pages: 1 - 24
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-25T03:40:23Z
  DOI: 10.1080/15332969.2021.1993559
When Culturally Adaptive Service Behaviors Affect Customer Satisfaction in
Shared Ethnicity Service Encounters
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  Authors: Alexandra Aguirre-Rodriguez, Adriana Boveda-Lambie, Patricia Torres, Detra Y. Montoya
  Pages: 1 - 17
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-25T03:36:53Z
  DOI: 10.1080/15332969.2021.1992559
Physicians’ Brand Personality: Building Brand Personality Scale
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  Authors: Reza Shafiee, Fahimeh Ansari, Hossein Mahjob
  Pages: 1 - 19
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-25T03:34:13Z
  DOI: 10.1080/15332969.2021.1989890
Revisiting the Past to Understand the Current Debates on Service-Dominant
Logic
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  Authors: Nivedita Bhanja, Garima Saxena
  Pages: 1 - 16
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-24T06:36:43Z
  DOI: 10.1080/15332969.2021.1992230
An Examination of the Current Strategic Marketing Planning Practices in
Professional Sport Clubs
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  Authors: Thanos Kriemadis, Christos Terzoudis, Nikos Kartakoullis, Dimitra Kapnisi
  Pages: 1 - 21
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-24T04:39:17Z
  DOI: 10.1080/15332969.2021.1993560
What Determines Satisfaction with Call Centers' The Case of UK Telecom
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  Authors: Hugo Ribeiro, Ricardo Rodrigues
  Pages: 1 - 21
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-24T03:51:26Z
  DOI: 10.1080/15332969.2021.1994176
Is Love Extendable to Relationship Marketing and Supply Chain
Management'
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  Authors: Rozbeh Madadi, Ivonne M. Torres, Miguel Ángel Zúñiga
  Pages: 1 - 15
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-24T03:21:19Z
  DOI: 10.1080/15332969.2021.1993561
Overall Customer Satisfaction with Banking Services (Mobile, Online, ATM,
and Bank Teller): Comparison between the U.S. and China
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  Authors: Christina S. Simmers, Rebecca Rast, Allen D. Schaefer, Diana L. Haytko
  Pages: 1 - 14
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-18T02:31:57Z
  DOI: 10.1080/15332969.2021.1987615
What Are These Strange Things Called Emotions' An Analysis of Service
Interactions in the Funeral Industry: Issues, Implications, and Future
Research Directions
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  Authors: Bernard Korai, Claudine Ouellet, Jacinthe Cloutier
  Pages: 1 - 23
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-17T03:31:23Z
  DOI: 10.1080/15332969.2021.1987611
Well-Timed Social-Emotional Support Can Enhance Consumer-to-Business
Relationships
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  Authors: Maria M. Raciti
  Pages: 1 - 15
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-15T10:29:34Z
  DOI: 10.1080/15332969.2021.1982852
Establishing Loyalty from Consumers’ CSR Perception toward the
Restaurants Offering Nutritional Information
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  Authors: Mohsin Abdur Rehman, Haesun Park-Poaps, Rab Nawaz Lodhi, Hafiz Amaad
  Pages: 1 - 20
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-13T05:44:06Z
  DOI: 10.1080/15332969.2021.1987612
The Impact of Internal Branding on Employees’ Brand Supporting
Behaviour in Banking
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  Authors: Basetsana Taku, Yvonne K. Saini, Russell Abratt
  Pages: 1 - 17
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-13T05:32:36Z
  DOI: 10.1080/15332969.2021.1987610
Collaboration in Service Recovery: Control, Effort, and Self-Serving Bias
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  Authors: Joohyung Park, Sejin Ha
  Pages: 1 - 23
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-13T05:30:24Z
  DOI: 10.1080/15332969.2021.1986617
I Have to Choose This University: Understanding Perceived Usefulness of
Word of Mouth (WOM) in Choosing Universities among Students of Higher
Education
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  Authors: David Amani
  Pages: 1 - 16
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-06T10:31:02Z
  DOI: 10.1080/15332969.2021.1982851
Consumers’ Advertising Media Use: A Cross-Cultural Study
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  Authors: Goitom Tesfom, Clemens H. M. Lutz
  Pages: 1 - 16
  Abstract: .
  
  Citation: Services Marketing Quarterly
  PubDate: 2021-10-06T10:18:42Z
  DOI: 10.1080/15332969.2021.1982853