Publisher: Akdeniz Üniversitesi   (Total: 1 journals)   [Sort alphabetically]

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Advances in Hospitality and Tourism Research     Open Access   (Followers: 4)
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Advances in Hospitality and Tourism Research
Number of Followers: 4  

  This is an Open Access Journal Open Access journal
ISSN (Print) 2147-9100 - ISSN (Online) 2148-7316
Published by Akdeniz Üniversitesi Homepage  [1 journal]
  • Determining the Crisis Management Strategies Applied by Hotel Managers
           During the Outbreak of Coronavirus (COVID-19)

    • Authors: Eda ÇOBAN; Çağıl Hale ÖZEL
      Abstract: The aim of this research is to determine the crisis management strategies that city hotel managers applied during the Covid-19 pandemic period. The data for the research were collected from the managers in Eskişehir, which is popular with city tourism. Findings may contribute to the literature by offering crisis management strategies that can be guiding for managers of other city hotels. Semi-structured interview questions as a part of qualitative method were used to collect the data. The interviews were held with 13 hotel managers between 25th September and 21th October 2020. Thematic analysis was used and three main themes and nine sub-themes were revealed. The findings showed that hotel managers felt the negative effects of the crisis in the hotels where they worked. Despite the fact that hotel managers were caught unprepared for the coronavirus (Covid-19) crisis, they managed to control the crisis process well with their knowledge, skills and experience. Managers adopted a reactive approach since there was no similar crisis situation before and made the necessary efforts to overcome the crisis. Suggestions were presented to researchers for future studies on the subject and to practitioners in the tourism sector on the development of crisis management strategies
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

    • Authors: Ernesto BATİSTA SÁNCHEZ; Jim DEEGAN, Elizabeth Del Carmen PÉREZ RİCARDO
      Abstract: This paper aims at identifying the state of academic research on the influence of Internet on tourism consumer behaviour. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Methodology was used to select the data and the analysis was complemented with bibliometric indicators. This research identified 83 relevant articles related to the influence of Internet on tourism consumer behaviour. The systematic review of the academic literature demonstrated that the Internet influences tourism consumer behaviour during the entire travel cycle stages. During the pre-consumption stage, motivations and decision-making process are highly influenced by several online sources. However, in the case of expectations, limited research was found on this area. Value co-creation behaviour is influenced by Internet during the final two stages of the travel cycle stages. Finally, evidence suggests that loyalty is influenced during the consumption and post-consumption stages. These results provide a categorized analysis of the influence of Internet on the behavioural variables during each of the travel cycle stages for academicians and practitioners. The analysis was conducted on two major academic databases: Web of Science Core Collection and Scopus. The inclusion of other data sources and other types of secondary data could complement these results
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • The Validity of Tourism-led Growth Hypothesis for The Top Ten Tourism
           Revenue Generating Countries

    • Authors: Emrah SOFUOĞLU
      Abstract: This study aims to test the validity of the tourism-led growth hypothesis. For this purpose, ten countries with the highest tourism income (USA, China, Australia, France, Italy, England, Spain, Germany, Japan, Thailand) are included in the analysis covering the period 1995-2018. Pedroni cointegration, panel Dynamic Ordinary Least Square (DOLS) and panel Fully Modified Ordinary Least Square (FMOLS) methods are utilized by using economic growth, tourism revenues and exchange rate series. According to panel DOLS and panel FMOLS test results, tourism revenues and exchange rate have a positive effect on economic growth. Furthermore, Granger causality analysis findings indicate a uni-directional causal relation from tourism revenues to economic growth and from exchange rate to tourism. The overall results of the empirical analysis verify the tourism-led growth hypothesis for the ten countries with the highest tourism income.
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • Investigating Which Services are Effective on Recommendation of the
           Airline Companies

    • Authors: Seden DOĞAN; Emrah ÖZKUL, Gamze KAYA
      Abstract: This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is in-flight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • Turkey’s Coffee Adventure: An Analysis of Coffee Experience Typologies
           and Business Type Preferences

    • Authors: Bahar BAYINDIR; Osman ÇALIŞKAN
      Abstract: The rise in the coffee consumption, as one of the most popular beverages in the world, has opened the door to “coffee shops” in their modern form. The present study analyses the type of Turkish consumers who prefer national and international coffee shops based on their demographic characteristics and motivations. A total of 448 visitors to coffee shops during the Istanbul Coffee Festival filled out the developed survey form. 411 of these were used for data analysis. The data obtained in the research were divided into four groups through a Chi-squared Automatic Interaction Detection (CHAID) Analysis and Correspondence Analysis, depending on the demographic and motivational characteristics of the consumers with experience of national and international coffee shops. Consumers attribute importance to the atmosphere, image, coffee quality and location of coffees shops, while the target market of coffee shops is generally well-educated, consisting of mostly female consumers over the age of 30. The first and the second group preferred the coffee experience of international coffee shops, while the third group preferred only national coffee shops. The respondents in the fourth group preferred the national coffee shops, but also stated a desire to experience coffee in international coffee shops
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • COVID-19, Wine Routes, Crisis Management and Resilience Amongst Rural Wine
           Tourism Businesses

    • Authors: Elisabeth KASTENHOLZ; Diana CUNHA, Conceição CUNHA, Cristina BARROCO, Andreia PEREİRA, Maria João CARNEİRO, Bernard LANE
      Abstract: This paper addresses the impacts of the COVID-19 pandemic on wine route related rural tourism along two Portuguese wine routes, as perceived by agents of supply on those routes. Discourses from 47 interviews are subjected to content analysis, considering impact perception and crisis management approaches. The results highlight COVID-19’s impacts on wine tourism businesses, including financial losses, negative emotions and systemic effects, the latter illustrating the chain of adverse effects caused by COVID-19. Many uncoordinated strategies employed to cope with the pandemic are noted. The research suggests that perceived impacts of COVID-19 relate to business profiles, to the regional context, to the stage of the crisis and specific strategies adopted. The theoretical and practical implications for future tourism management, especially in the context of wine and rural tourism, as well as sustainable tourism, are discussed, including the need for social capital creation, partnership work and product development through innovation.
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
  • Thailand’s Image from the Perspectives of Chinese Non-Visitors and
           Visitors

    • Authors: Raweewan PROYRUNGROJ
      Abstract: This study examined Chinese non-visitors’ and visitors’ perceptions of Thailand as an outbound destination. It employed a qualitative approach using semi-structured interviews. Data were gathered from 24 Chinese respondents, of which 12 had visited Thailand and 12 had not. Thematic analysis was undertaken. The findings showed that the perceptions of non-visitors and visitors were quite different, mainly due to the types of information sources these people used in their destination image formation process. The non-visitors tended to have positive images, whereas the visitors had more mixed perceptions of Thailand.
      PubDate: Tue, 01 Mar 2022 00:00:00 +030
       
 
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