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Information & Management
Journal Prestige (SJR): 1.628
Citation Impact (citeScore): 5
Number of Followers: 54  
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0378-7206
Published by Elsevier Homepage  [3162 journals]
  • Business analytics and business value: A comparative case study
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Suryanarayanan Krishnamoorthi, Saji K. Mathew With growing adoption of business analytics, it is important for investing firms to understand how business value is created from investments. Studies in IT domain have highlighted how higher investment in technology may not bring more returns, rather how IT as an organizational capability acts as a key mediator in value creation. This research extends the model to business analytics, to identify elements of analytics technology assets and business analytics capability and to understand the mechanism of business value creation using multiple case studies. We capture how analytics resources contribute to business performance by developing operational and organizational performance measures.
  • Data analytics and firm performance: An empirical study in an online B2C
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Peijian Song, Chengde Zheng, Cheng Zhang, Xiaofeng Yu Data analytics has become an increasingly eye-catching practice in both the academic and the business communities. The importance of data analytics has also prompted growing literature to focus on the design of data analytics. However, the boundary conditions for data analytics in creating value have been largely overlooked in the literature. The objective of this article therefore is to examine the business value of data analytics usage and explore how such value differs in different market conditions. We rely on an online B2C platform as our empirical setting and obtain several important insights. First, both demand-side and supply-side data analytics usage has a positive effect on the performance of merchants. Second, when merchants’ product variety is high, the influence of usage toward demand-side data on performance is strengthened, whereas such impact is weakened for supply-side data analytics. Third, when competitive intensity is high, the performance implication of demand-side data analytics usage is strengthened, whereas such impact is not strengthened for supply-side data analytics. This study contributes by advancing the overall understanding of business value of data analytics.
  • Psychological paradox of game software trial
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Xue Yang, Chuan-Hoo Tan, Yan Li, Hock-Hai Teo Game software trial versions, as the scaled-down versions of the software through imposing restrictions on functionality and/or usage of a grace period, are often given to users for free evaluation. Such a move is intended to encourage the eventual purchase of the full version software. Offering a trial version could psychologically influence an individual (i.e., arousing emotions as joy from playing the game), thereby heightening his or her willingness to pay (WTP) for the full version software, for which the individual’s fundamental nature of self-control might avert him or her from doing so — the psychological paradox. Considering that a game software trial version is usually restricted through the permitted grace period (time restriction) or the extent of functionality available for use (functionality restriction), this research examines the psychological effects of these two forms of trial restrictions on users by anchoring on the opponent-process theory. Results from an online study involving 128 users reveal that imposing functionality restriction could lead to strong negative consequences on users’ cognitive absorption but heighten users’ self-control outcomes. Interestingly, imposing time restriction does not have an observable effect on these two variables. These findings provide insightful theoretical and practical implications.
  • Interactive effects of individual- and group-level variables on virtual
           purchase behavior in online communities
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Paurav Shukla, Judy Drennan Focusing on social network theories, we examine the interactive influence of both group-level (i.e. community influences) and individual-level variables (intrinsic and extrinsic motivations) simultaneously as the drivers of Massively Multiplayer Online Role-Playing Game (MMORPG) players’ virtual purchase behavior. We demonstrate that several aspects of real-world behavior are reflected in virtual purchase behavior. Notably, normative interpersonal influences and community identity are critical drivers and moderators of virtual purchases. Moreover, clear advancement and enjoyment opportunities offer important triggers for virtual purchase behavior. This study provides insights for game developers to increase virtual purchases, and identifies domain-specificity of each gaming platform.
  • Effects of model eye gaze direction on consumer visual processing:
           Evidence from China and America
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Qiuzhen Wang, Michel Wedel, Liqiang Huang, Xuan Liu The question of how to design attractive model in online advertising is especially important for online operators of electronic commerce websites. This study examines how a model’s eye gaze direction influences consumers’ visual processing, taking into consideration smiling facial expressions for both Chinese and American consumers. Drawing on shared signal theory and cultural differences, a set of eye-tracking experiments was performed. The results show that consumer arousal is much higher when the model has a smiling facial expression paired with a direct eye gaze, compared to an averted eye gaze. This effect is much stronger for Chinese consumers than American consumers. However, for cognitive information processing, we found that consumers process product information on a deeper level when the model has a smiling facial expression paired with an averted eye gaze, compared to a direct eye gaze. Although there is a significant difference between Chinese and American consumers in processing the product brand, no significant differences were identified in their processing of the text. Theoretical and practical implications are discussed.
  • Exploring ideation and implementation openness in open innovation
           projects: IT-enabled absorptive capacity perspective
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Tingru Cui, Yi Wu, Yu Tong Advancements in information technology (IT) have made organizational boundaries so porous, thereby resulting in a trend toward leveraging external knowledge for innovation. However, firms experience significant obstacles in drawing external knowledge. This study aims to disentangle the role of IT-enabled absorptive capacity in new product development performance. The research model was tested with survey data of open innovation projects from 152 firms. Our findings indicate that IT-enabled absorptive capability improves open innovation project performance in terms of new product innovativeness and product speed to market, but we do not detect a significant direct influence of openness on performance. Our findings also show that the interaction of IT-enabled absorptive capacity and ideation openness significantly amplifies new product innovativeness while the interaction of IT-enabled absorptive capacity and implementation openness accelerates the product speed to market. This study theoretically contributes by building an IT-enabled absorptive capacity theory in the open innovation context and uncovering the effects of two dimensions of openness. In practice, it offers managers strategies to successfully conduct open innovation projects in deploying effective ITs and leveraging various types of openness during the two phases.
  • Managing online wait: Designing effective waiting screens across cultures
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Andrew N.K. Chen, Younghwa Lee, Yujong Hwang We investigate how to effectively manage online wait using a waiting screen with progress cues in different cultures. A research model is developed based on uncertainty reduction model, resource allocation model, color psychology, and Hofstede’s cultural model. Two controlled lab experiments (n = 269 subjects each) were conducted in U.S. and Taiwan. We found that high hedonic valence and high time affordance were more effective to induce greater enjoyment and less uncertainty respectively, resulting in shorter perceived waiting time. We also found the significant background color effect and interaction effects between culture and progress cue design.
  • Knowledge sharing in a global logistics provider: An action research
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Louie H.M. Wong, Robert M. Davison We report on an Action Research investigation into knowledge-sharing practices in Velox, a global logistics organisation and in particular its operations in Guangzhou, China. Our study is premised on Work Systems Theory and Punctuated Equilibrium Theory. Following a description of background and context, we describe two linked Action Research cycles, following the principles and criteria for Canonical Action Research. Our interventions were successful, with both managers and employees at Velox expressing satisfaction with the outcomes, which included radical changes to operational procedures. We discuss the implications and contributions for theory, practice and method.
  • The role of social media in enhancing guanxi and perceived effectiveness
           of E-commerce institutional mechanisms in online marketplace
    • Abstract: Publication date: July 2018Source: Information & Management, Volume 55, Issue 5Author(s): Alain Yee Loong Chong, Ewelina Lacka, Li Boying, Hing Kai Chan This study extends literature on e-commerce trust and repurchase intentions by exploring the role of swift guanxi and the perceived effectiveness of institutional mechanisms (PEEIM) in the context of a Chinese e-marketplace – Taobao. We explore how Taobao’s social media technologies (online reviews and instant messenger) can improve swift guanxi and PEEIM by increasing online interactivity and presence. We find that buyers’ PEEIM negatively moderates trust in online sellers and repurchase intentions. We show that swift guanxi, created by social media’s interactivity and presence, enhances trust, which further increases repurchase intentions. Theoretical and managerial implications and future research directions are discussed.
  • Gamification: A key determinant of massive open online course (MOOC)
    • Abstract: Publication date: Available online 20 June 2018Source: Information & ManagementAuthor(s): Manuela Aparicio, Tiago Oliveira, Fernando Bacao, Marco Painho Massive open online courses (MOOCs), contribute significantly to individual empowerment because they can help people learn about a wide range of topics. To realize the full potential of MOOCs, we need to understand their factors of success, here defined as the use, user satisfaction, along the individual and organizational performance resulting from the user involvement. We propose a theoretical framework to identify the determinants of successful MOOCs, and empirically measure these factors in a real MOOC context. We put forward the role of gamification and suggest that, together with information system (IS) theory, gamification proved to play a crucial role in the success of MOOCs.
  • Do reviewers’ words affect predicting their helpfulness ratings'
           Locating helpful reviewers by linguistics styles
    • Abstract: Publication date: Available online 18 June 2018Source: Information & ManagementAuthor(s): Sheng-Tun Li, Thuong-Thi Pham, Hui-Chi Chuang Locating helpful reviewers in opinion-sharing communities is an important issue. Numerous studies that examine this using social relations have some shortcomings. This study investigates language use, differing from person to person, and develops a novel prediction model to alleviate the problems. We identify four stylistic aspects and explore their impacts on predicting reviewers’ helpfulness ratings. The analyses show that the proposed model can more accurately locate helpful reviewers than the baseline model. In addition, reviewers’ words impact more than social relations do, although a combination of these will boost prediction performance to a greater extent than one alone.
  • With a little help from my friends: Cultivating serendipity in online
           shopping environments
    • Abstract: Publication date: Available online 15 June 2018Source: Information & ManagementAuthor(s): Camille Grange, Izak Benbasat, Andrew Burton-Jones Many important findings and discoveries in science and everyday life are the result of serendipity, that is, the unanticipated occurrence of happy events such as the finding of valuable information. Consumers are increasingly seeking serendipity in online shopping, where information clutter and preprogramed recommendation systems can make product choice frustrating or mundane. However, it is notoriously difficult to design online shopping environments that induce it. In this study, we explore how social media affordances such as obtaining access to peer-generated content and being connected to online friends can help create the right conditions for serendipity in online shopping. We supplement this analysis with an account of two individual factors that are also likely to be instrumental in a shopping context, namely, the intensity of shoppers’ information search and their aversion to risk when faced with a product choice. Our investigation relies on a conceptualization of serendipity that has two defining elements: unexpectedness and informational value. The results of an experimental study in which we manipulated an online product search environment reveal the superiority of designs that incorporate online friendships, and these results support the positive effects of search effort and risk aversion on serendipity. This study contributes by developing a theoretical framework for the analysis of serendipity and by explaining how social commerce, that is, the integration of social media and electronic commerce, can cultivate serendipity.
  • Investigating illusions of agreement in group requirements determination
    • Abstract: Publication date: Available online 2 June 2018Source: Information & ManagementAuthor(s): Glenn J. Browne, Radha Appan, Roozmehr Safi, Vidhya Mellarkod The success of information systems development efforts hinges largely on eliciting accurate requirements from users and other stakeholders. Requirements determination is difficult due to the complexity of the systems to be built, analysts’ and users’ cognitive and motivational challenges, and the highly politicized nature of many development efforts. The present research addresses a problem that arises from users’ motivations during the requirements determination process. Most past studies have focused on explicit conflicts that arise between systems analysts, users, and other organizational stakeholders. The present research is concerned instead with the opposite problem—illusions of agreement between participants in the systems development environment. Our study investigates a type of illusion of agreement known as the Abilene Paradox in requirements determination. The Abilene Paradox refers to situations in which each member of a group believes (incorrectly) that the other group members want to pursue a particular course of action, which leads everyone to avoid conflict by agreeing to the action publicly while disagreeing privately. We first provide theory underlying the paradox and review past literature. We then build theory to motivate our investigation and generate hypotheses. We then report results of a laboratory experiment utilizing group requirements determination efforts. Results indicated behavior consistent with the presence of the paradox and an illusion of agreement. These results have important implications for research and practice in requirements determination specifically and systems development in general. Our results contribute to both the requirements determination literature and the literature on illusions of agreement and social conformity.
  • Extending the model of internet standards adoption: A cross-country
           comparison of IPv6 adoption
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Xuequn Wang, Sebastian Zander Internet standards are very important for the effective operation of organizations. This study extends on the model of Internet standards adoption by examining the effect of organizational factors on adoption of Internet standards across different cultures. We propose attitude, top management support, and participation as important organizational factors influencing Internet standards adoption. Surveys were conducted in Australia and China, and the results show that organizational factors indeed play an important role in Internet standards adoption. Moreover, the effects of organizational factors are significantly different between the two countries. Discussion and implications of these findings are provided to conclude this study.
  • How information technology influences opportunity exploration and
           exploitation firm’s capabilities
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Jose Benitez, Javier Llorens, Jessica Braojos Understanding how and why some firms have proficiency in exploring and exploiting opportunities is a cutting-edge research problem. Our central thesis is that information technology (IT) performs a key role in firms’ opportunity exploration and exploitation. We test the proposed theory using partial least squares path modeling on a combination of survey and secondary data from 203 Spanish firms. We find that: (1) IT infrastructure provides the foundation to build business experimentation and the flexibility to sense and explore business opportunities; and (2) IT-enabled business flexibility helps firms to develop the operational proficiency to exploit opportunities and increase their performance.
  • Online customer reviews and consumer evaluation: The role of review font
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Yunhui Huang, Changxin Li, Jiang Wu, Zhijie Lin Inspired by the literature on processing fluency and the practical question of how to choose fonts for website design, we investigated the impact of customer reviews on consumer evaluation under an easy-to-read (vs. difficult-to-read) review font. We found that the feeling of ease in reading led consumers to judge the reviewers as more credible, thus increasing the impact of the reviews. Moreover, the effect of font diminished when consumers elaborated information more thoroughly (i.e., when high in need for cognition, or in an accountable situation) and thus did not use simple heuristics (reading ease) to make judgment.
  • Real-Time business data acquisition: How frequent is frequent enough'
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Malcolm Townsend, Thanh Le Quoc, Gaurav Kapoor, Hao Hu, Wei Zhou, Selwyn Piramuthu Effective data acquisition for business process monitoring has become a critical element in today’s business world. While the need for monitoring is generally agreed upon by both re- searchers and practitioners alike, the means and mechanisms are often vague. This is especially salient with the fast growing availability of various technologies to monitor in real-time through recent advances such as the Internet of Things (IoT) with specific emphasis on Radio-Frequency IDentification (RFID) and associated sensor networks. This study is motivated by the lack of published literature in data acquisition and analytics that specifically addresses sufficient real-time data acquisition for effective managerial monitoring. As a step in addressing this void, we review and extend existing literature in this general area by studying various requirements and information sources that relate to effective management monitoring. We then design an exploratory study to evaluate current managerial monitoring needs and the importance of automated data collection technologies. Results from this study show that the most important latent factor that influences an organization’s information need is its dynamic competitiveness, and consequently, companies with a dynamic supply chain would need a faster transaction and operations data system. The second important latent factor is the behavioral performance, which renders it essential to have a human-centric data system. This study provides evidence for the significance in adopting technologies such as RFID and other IoT systems for real-time monitoring in highly dynamic organizations and offers guidelines for analytical technology adoption for various industries.
  • Understanding the role of competition in video gameplay satisfaction
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Sepandar Sepehr, Milena Head One of the key elements in many video games is competition. Based on Self-Determination and Flow theories, this paper explores the process through which competition makes a video game satisfying. A structural model that examines the impacts of Situational Competitiveness (manipulated via modes of competition) and Dispositional Competitiveness (as a personality trait) on gameplay experience is proposed and validated. The results show that the perception of video game competitiveness has a strong effect on Flow experience and Satisfaction. While an individual’s personality impacts the perception of a game’s competitiveness, this perception can also be influenced by the mode of competition.
  • Health information privacy concerns, antecedents, and information
           disclosure intention in online health communities
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Xing Zhang, Shan Liu, Xing Chen, Lin Wang, Baojun Gao, Qing Zhu This study explores the antecedents and consequences of health information privacy concerns in online health communities by integrating the dual calculus and protection motivation theories. On the basis of survey data from 337 users, health information privacy concerns, together with informational and emotional support, significantly influence personal health information (PHI) disclosure intention. Privacy concerns are negatively influenced by two coping appraisals (i.e., response efficacy and self-efficacy) and positively affected by two threat appraisals (i.e., perceived vulnerability and perceived severity). The perceived health status differentially moderates the effects of privacy concerns and informational support on the PHI disclosure intention.
  • Cyberbullying impacts on victims’ satisfaction with information and
           communication technologies: The role of Perceived Cyberbullying Severity
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Sonia Camacho, Khaled Hassanein, Milena Head This study aims to understand how individuals’ perceptions of the severity of cyberbullying they endure affects their experience with the Information and Communication Technology (ICT) medium through which cyberbullying occurs. To this end, it proposes a theoretical model based on Transactional Theory of Stress and Coping and Expectation-Confirmation Theory. A survey-based study involving 115 cyberbullying victims is employed to empirically validate the proposed model. Results indicate that victims’ perceptions of the severity of a cyberbullying episode negatively impact their satisfaction with ICT. Implications of these results for academics and practitioners are discussed and directions for future research are outlined.
  • Connecto ergo sum! an exploratory study of the motivations behind the
           usage of connected objects
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Mourad Touzani, Ahmed Anis Charfi, Philippe Boistel, Marie-Claire Niort The Internet of Things seems about to revolutionize individuals' attitudinal and behavioral patterns and their habits. Increasingly, everyday objects will come with connected features and functions. In this context, it is crucial for companies to study motivations to use connected products and to understand the specific role played by user’s connectedness. On the basis of individual interviews with 43 users of various connected objects, this research explores such motivations and proposes a theoretical framework in which desirable attributes, perceived value, and psychological traits play a key role. The results are then discussed from both theoretical and managerial perspectives.
  • Modelling continued use of information systems from a forward-looking
           perspective: Antecedents and consequences of hope and anticipated regret
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Yi Ding This study focuses on two future-oriented emotions, hope and anticipated regret, to predict continued use of information systems. Empirical results based on two studies show that these emotions can exert independent and additive effects on continued use, controlling for previous use behaviour and satisfaction. Interestingly, the effect of hope on continued use is insignificant during initial use but becomes significant at the later stage. Furthermore, disconfirmation and involvement are identified as antecedents of hope and anticipated regret. These findings suggest that incorporating forward-looking variables into models of continued use is necessary and that their influence can be dynamic in nature.
  • Effects of group arguments on rumor belief and transmission in online
           communities: An information cascade and group polarization perspective
    • Abstract: Publication date: June 2018Source: Information & Management, Volume 55, Issue 4Author(s): Quansheng Wang, Xue Yang, Wanyu Xi The proliferation of the Internet and online communities has greatly increased the number and transmission speed of online rumors. To take more effective measures to counter the negative effects of these rumors, researchers and companies should understand the underlying mechanism of online rumor transmission. Therefore, this study takes an early initiative by focusing on users’ arguments in online discussion forums on the rumors and their effects on an individual’s belief in rumor and belief change, which is guided by the informational cascade and group polarization theories. In turn, belief and belief change on the online rumor lead to intention to spread the rumor. A lab experiment was conducted to test research hypotheses. The results, implications, limitations of the study, and conclusion are presented.
  • Framing norms in online communities
    • Abstract: Publication date: Available online 28 May 2018Source: Information & ManagementAuthor(s): Koteswara Ivaturi, Cecil Chua One problem many organizations deal with is how to effectively govern their online communities. Unlike employees, online community members often respond poorly to formal control mechanisms. This study develops theory on how moderators can build norms in online communities using frame analysis theory from the social movements literature. Through a case analysis of two communities focused on discussing recreational drugs, our findings demonstrate that norm formation is influenced by two phenomena: (1) norm acceptance, and (2) norm transience. Norm acceptance requires that moderators be consistent in their expression of norms. To a lesser extent, moderators must be credible in their expression of norms. If these things occur, the community will accept the norms. Norm transience, on the other hand, occurs when moderators are not sensitive to the community identity. If accepted norms are not aligned with community identity, they will be dropped by the community within one or two years.
  • A theoretical framework to improve the quality of manually acquired data
    • Abstract: Publication date: Available online 26 May 2018Source: Information & ManagementAuthor(s): Tom Haegemans, Monique Snoeck, Wilfried Lemahieu We present a framework for organisations to prevent errors in data entry. It states that data entry errors can be prevented by a strong intention of data producers to enter data correctly and by a high task-technology fit. Two empirical studies support the framework and demonstrate that a high task-technology fit is relatively more important than the data producers’ intention. The framework refines the theory of planned behaviour, and extends the explanatory domain of the task-technology fit construct. The empirical evidence underlines the importance of the task-technology fit construct, an often-neglected construct in information systems research.
  • Understanding the interplay of social commerce affordances and swift
           guanxi: An empirical study
    • Abstract: Publication date: Available online 23 May 2018Source: Information & ManagementAuthor(s): Jiabao Lin, Zhimei Luo, Xusen Cheng, Lei Li Prior studies highlight consumer behavior in social commerce from the perspective of relational exchange, while culture-driven aspects have been neglected. Given cultural uniqueness in China, this study develops a research model to explore the effects of key social commerce affordances on swift guanxi dimensions and subsequent purchase intention. Data from 450 agricultural product consumers in social commerce were used in PLS analysis for testing the proposed research model. The results indicate that interactivity, stickiness, and word of mouth exert positive effects on mutual understanding, reciprocal favor, and relationship harmony, to various degrees. In turn, swift guanxi dimensions are determinants of consumers’ purchase intention in social commerce.
  • Effects of review spam in a firm-initiated virtual brand community:
           Evidence from smartphone customers
    • Abstract: Publication date: Available online 21 May 2018Source: Information & ManagementAuthor(s): Nan Feng, Zhenjing Su, Dahui Li, Chundong Zheng, Minqiang Li Previous studies of spam focus on how to develop effective and efficient algorithms and technologies to monitor, identify, and filter spam to minimize its negative consequences. Few studies have examined the social and psychological impacts of spam on social media users and participants of virtual brand communities (VBCs). This paper develops and tests a research model to explain the mechanism of how review spam influences customer participation in VBCs. We collected both objective data and subjective data from smartphone users in China. We also developed a measure of review spam using objective data. We found that hyper review had positive effects on membership and influence (two dimensions of sense of virtual communities (SOVC)), while the effects of defaming review on membership and influence were negative. Neither hyper view nor defaming review impacted immersion (the third dimension of SOVC). Further, non-review had negative effects on all three dimensions of SOVC that positively influenced future customer participation.
  • ‘Big time’: An examination of temporal complexity and business
           value in analytics
    • Abstract: Publication date: Available online 21 May 2018Source: Information & ManagementAuthor(s): Kieran Conboy, Denis Dennehy, Mairead O'Connor Time is central to the purported business value of analytics. Yet, research has adopted a simplistic, ‘clock’ interpretation of time, ignoring its complex and socially embedded nature. There is also an overemphasis on analytics software and not on the people using them. Although analytics may be ‘fast’ to realise business value, it must cater to temporal complexities of organisations and people using it. Drawing on the temporality theory, this study develops temporal factors to examine the value of analytics. We also develop a research agenda that identifies opportunities to examine time, temporal personalities and other factors when people use analytics in the organisation.
  • Sanction severity and employees’ information security policy compliance:
           Investigating mediating, moderating, and control variables
    • Abstract: Publication date: Available online 21 May 2018Source: Information & ManagementAuthor(s): Xiaofeng Chen, Dazhong Wu, Liqiang Chen, Joe K.L. Teng Information security policy (ISP) plays a critical role in information systems security management. Past research using General Deterrence Theory (GDT) on employees’ compliance intention (CI) with ISP produced mixed results. We use survey data to investigate how other factors influence the relationship between sanction severity and employees’ CI. The results show that none of the investigated moderating variables interacts with sanction severity on employees’ ISP compliance intentions. However, the significant impact of sanction severity on employees’ ISP CI disappears when the investigated variables are included, and the impact of sanction severity is mediated by perceived efficacy and descriptive norm.
  • A Janus-faced matter—The role of user anonymity for communication
           persuasiveness in online discussions
    • Abstract: Publication date: Available online 17 May 2018Source: Information & ManagementAuthor(s): Thomas Wagenknecht, Timm Teubner, Christof Weinhardt Employees are increasingly involved in internal corporate discussion processes, often via online platforms. On such platforms, diverse opinions converge and controversial discussions may unfold. Anonymity is assumed to encourage reticent users to speak their mind and to allow for the expression of divergent views, but it has also been found to affect how arguments are received, including perceptions of credibility and, thus, persuasiveness. This paper considers how user anonymity affects communication persuasiveness in online discussions with both identified and anonymous treatment conditions. Drawing upon the elaboration likelihood model of persuasion, we find that anonymity affects persuasiveness via the opposing paths of credibility and involvement
  • Skewing users’ rational risk considerations in social commerce: An
           empirical examination of the role of social identification
    • Abstract: Publication date: Available online 12 May 2018Source: Information & ManagementAuthor(s): Samira Farivar, Ofir Turel, Yufei Yuan Social commerce has emerged as a new platform that enables users to conduct shopping assisted by inputs from other members and to publicly comment on transactions or products. It therefore adds a social aspect to traditional online commerce environments. Nevertheless, the role of the social facet embedded in such transactions in influencing user behaviors is not fully understood. In this study, we rely on theories of risk deterrence in decision-making and the “risky/choice shift” logic to suggest that the social identification of users regarding their community members skews the way they consider risks in decision-making on these sites. Using data from 175 users of, we show that perceived commerce risk reduces intentions to buy from the website and that perceived participation risk curtails intentions to post comments on social commerce forums. The findings further show that the influence of these risk assessments is reduced when the degree of social identification with the website community increases; these risk considerations become negligible in decision-making processes when ’social identification is one standard deviation above the mean. Hence, users’ social identification with the social commerce website community skews their rational decision-making.
  • Understanding affective commitment in social virtual worlds: The role of
           cultural tightness
    • Abstract: Publication date: Available online 10 May 2018Source: Information & ManagementAuthor(s): Zhengzheng Lin, Zhongyun Zhou, Yulin Fang, Doug Vogel, Liang Liang Understanding how cultural differences affect the formation of users’ affective commitment (ACO) to social virtual world (SVW) services is a critical but understudied issue. Using a novel, norm-based cultural approach, we introduce cultural tightness (CT) to capture cultural differences in users’ collective environment and postulate a model that investigates the contingent effects of CT on the relationships between ACO and its drivers. A two-level analysis of survey data gathered from 400 field users of an influential SVW service and secondary data of CT reveals that the effects of satisfaction, calculative commitment, and subjective norm on ACO are contingent on CT.
  • A dynamic model of electric vehicle adoption: The role of social commerce
           in new transportation
    • Abstract: Publication date: Available online 10 May 2018Source: Information & ManagementAuthor(s): Bo Feng, Qiwen Ye, Brian J. Collins This research explores the adoption of electric vehicles (EVs) as a substitute for internal combustion engine vehicles (ICVs) and examines its emergence as a mobile intelligent terminal of social commerce. We present a system dynamics (SD) model incorporating fuzzy logic to simulate the adoption process. The results suggest that consumers’ vague perceptions and the dispersion of pilot EV projects have caused EV adoption to be delayed; nevertheless, the introduction of social commerce to EVs can help relieve this problem and promote EV adoption. However, the timing of introducing social commerce is critical for enhancing its positive effect on EV adoption.
  • Business analytics for strategic management: Identifying and assessing
           corporate challenges via topic modeling
    • Abstract: Publication date: Available online 5 May 2018Source: Information & ManagementAuthor(s): Nicolas Pröllochs, Stefan Feuerriegel Strategic management requires an assessment of a firm's internal and external environments. Our work extends the body of management tools (e.g., SWOT analysis or growth-share matrix) by proposing an automated text mining framework. Here we draw on narrative materials from firms (e.g., financial disclosures) and perform topic modeling so as to identify the key issues faced by an organization. We then quantify the use of language along two dimensions: risk and optimism. This reveals a firm's strengths and weaknesses by identifying business units, activities, and processes subject to risk, while also comparing it with competitors or the market.
  • How to regulate individuals’ privacy boundaries on social network sites:
           A cross-cultural comparison
    • Abstract: Publication date: Available online 4 May 2018Source: Information & ManagementAuthor(s): Zilong Liu, Xuequn Wang Individuals presently interact with their diverse social circles on social networking sites and may find it challenging to maintain their privacy while deriving pleasure through self-disclosure. Drawing upon the communication privacy management theory, our study examines how boundary coordination and boundary turbulence can influence individuals’ self-disclosure decisions. Further, our study examines how the effects of boundary coordination and boundary turbulence differ across cultures. Our hypotheses are tested with survey data collected from the United States and China. The results strongly support our hypotheses and show interesting cultural differences. The implications for theory and practice are discussed.
  • Uncertainty in cloud service relationships: Uncovering the differential
    • Abstract: Publication date: Available online 3 May 2018Source: Information & ManagementAuthor(s): Manuel Trenz, Jan Huntgeburth, Daniel Veit Consumer cloud services are characterized by uncertainty before usage but also for individuals who are already using the service. Our cloud service relationship model posits that individuals facing continuous uncertainty during adoption and continuance decisions rely on their social environment to make evaluations and decisions. Drawing on a representative dataset of 2011 Internet users, we distinguish three social influence processes from social influence theory (identification, internalization, and compliance) and uncover their differential effect on potential and current users’ uncertainty evaluations and on usage intentions. Our results can help cloud providers to successfully manage their relationships with potential and current users.
  • Product recommendation in online social networking communities: An
           empirical study of antecedents and a mediator
    • Abstract: Publication date: Available online 2 May 2018Source: Information & ManagementAuthor(s): Hanpeng Zhang, Zhaohua Wang, Shengjun Chen, Chengqi Guo Intention to facilitate individual voluntary product recommendation in online social networking communities has attracted increased attention. However, it is not obvious why individuals recommend products in a community composed of non-transactional users. What are the critical factors influencing such a behavior' To attempt to provide insights into the product recommendation behavior in online social networking communities, we develop a model to investigate the effects of community atmospheric cues on affective social distance and subsequent product recommendations based on the stimulus–organism–response paradigm. By analyzing the results of a survey using a questionnaire, we found that community reciprocity and community receptivity have a direct influence on product recommendation, while community atmospheric cues have an indirect influence through affective social distance. Theoretical and managerial implications are discussed.
  • Trust and commitment within a virtual brand community: The mediating role
           of brand relationship quality
    • Abstract: Publication date: Available online 27 April 2018Source: Information & ManagementAuthor(s): Houcine Akrout, Gàbor Nagy This study seeks to clarify the antecedents and consequences of trust and commitment within the brand fan page context on Facebook, examining a sample of 210 respondents using structural equation modeling. The results highlight the positive effect of economic and hedonic benefits on trust and commitment within the brand fan page. Mediation analysis reveals that trust and commitment developed within the brand fan page will be transformed into positive “word of mouth” for the respective brand if fans have a strong relationship quality with the brand. Further, we found that young and female fans with a high level of engagement, having a strong relationship with the brand, spread positive WOM. Our findings broaden ways for developing relational governance in a firm-initiated virtual brand community by providing new levers and guidance for marketers to build strong customer relationships.
  • Consumer perceptions of information helpfulness and determinants of
           purchase intention in online consumer reviews of services
    • Abstract: Publication date: Available online 26 April 2018Source: Information & ManagementAuthor(s): Raffaele Filieri, Fraser McLeay, Bruce Tsui, Zhibin Lin Online consumer reviews offer an unprecedented amount of information for consumers to evaluate services before purchase. We use the dual process theory to investigate consumer perceptions about information helpfulness (IH) in electronic word-of-mouth (eWOM) contexts. Results highlight that popularity signals, two-sided reviews, and expert sources (but not source trustworthiness) are perceived as helpful by consumers to assess service quality and performance. Although two-sided reviews exercise a significant influence on perceived IH, their influence on purchase intention was indirectly mediated by IH. IH predicts purchase intention and partially mediates the relationship between popularity signals, source homophily, source expertise, and purchase intention.
  • Product engagement and identity signaling: The role of likes in social
           commerce for fashion products
    • Abstract: Publication date: Available online 24 April 2018Source: Information & ManagementAuthor(s): Pei Xu, De Liu Motivated by a lack of understanding of user engagement with identity-relevant products, we distinguish between two mechanisms by which existing likes affect subsequent engagement: observational learning (OL) by observing the number of existing likes, and social influence (SI) by observing the likes of one’s social connections. Using a novel panel dataset of 930 handbags, we find that, contrary to most OL studies, OL has a negative effect on subsequent likes, and the effect is mitigated by SI. By contrast, OL has a positive effect on clicks, and the effect diminishes as SI increases. We attribute our findings to identity signaling.
  • Are we ready for cyberterrorist attacks'—Examining the role of
           individual resilience
    • Abstract: Publication date: Available online 21 April 2018Source: Information & ManagementAuthor(s): Jian Hua, Yan Chen, Xin (Robert) Luo This study measures individual resilience to cyberterrorist attacks on financial systems and explores the antecedents of resilience. The research model integrates the resilience literature with the fear appraisal literature to address individuals’ fears of cyberterrorist attacks on financial systems. The model is tested using data collected through an online survey. The results show that (1) community support and family financial management significantly increase resilience toward cyberterrorist attacks, and (2) resilience to and fear of cyberterrorist attacks significantly influence individuals’ behaviors in handling their finances. This research helps IT practitioners to develop strategies to build cyber resilience capacities among individuals and communities.
  • The effect of online reviews on product sales: A joint sentiment-topic
    • Abstract: Publication date: Available online 20 April 2018Source: Information & ManagementAuthor(s): Xiaolin Li, Chaojiang Wu, Feng Mai This research examines the business impact of online reviews. It empirically investigates the influence of numerical and textual reviews on product sales performance. We use a Joint Sentiment-Topic model to extract the topics and associated sentiments in review texts. We further propose that numerical rating mediates the effects of textual sentiments. Findings not only contribute to the knowledge of how eWOM impacts product sales, but also illustrate how numerical rating and textual reviews interplay while shaping product sales. In practice, the findings help online vendors strategize business analytics operations by focusing on more relevant aspects that ultimately drive sales.
  • Perceived information transparency in B2C e-commerce: An empirical
    • Abstract: Publication date: Available online 18 April 2018Source: Information & ManagementAuthor(s): Liying Zhou, Weiquan Wang, Jingjun (David) Xu, Tao Liu, Jibao Gu Consumers abandon their online purchases at an e-commerce website partly due to the lack of information transparency of the website. We identify the antecedents of consumers’ perceived information transparency of an e-commerce website and its effects on consumers’ online purchase intention. We collected data through a scenario-based survey conducted in a laboratory setting. We found that (1) product transparency, vendor transparency, and transaction transparency significantly influence perceived information transparency; (2) perceived information transparency significantly increases consumers’ online purchase intention; and (3) perceived risk partially mediates the effects of perceived information transparency on purchase intention.
  • How do social commerce-IT capabilities influence firm performance'
           Theory and empirical evidence
    • Abstract: Publication date: Available online 17 April 2018Source: Information & ManagementAuthor(s): Jessica Braojos, Jose Benitez, Javier Llorens We theorized that the development of two contemporary social commerce-IT capabilities (social media and e-commerce) enables firms to engage online customers to improve their firm performance. We tested this theory by employing a secondary dataset on a sample of U.S. firms. The empirical analysis supported our theory in both examining the effects of social media and e-commerce as two individual capabilities and as two complementary capabilities. This study provides a unique organizational theory and empirical evidence on how social commerce-IT capabilities influence firm performance through the online engagement of customers.
  • Third-party apps (TPAs) and software platform performance: The moderating
           role of competitive entry
    • Abstract: Publication date: Available online 14 April 2018Source: Information & ManagementAuthor(s): Geng Zhou, Peijian Song Noting the increasing importance of software platform, this article examines the effects of third-party apps (TPAs) on platform performance (PP) and how such effects differ before versus after competitive entry. The authors validate the hypotheses using data from the web browser market. The results show that the quantity of new TPAs leads to higher PP before than after competitive entry, whereas the quantity of TPA updates contributes a higher PP after than before competitive entry. In addition, the quality is more important and diversity is less important to PP after than before competitive entry.
  • Not all posts are treated equal: An empirical investigation of post
           replying behavior in an online travel community
    • Abstract: Publication date: Available online 10 April 2018Source: Information & ManagementAuthor(s): Jiaming Fang, Lei Chen, Xiaoyuan Wang, Benjamin George The post replying behavior in online communities (OCs) has garnered little consideration, even though the feedback behavior represents the central social dynamic of OCs and greatly determines the vibrancy of OCs. To fill this gap, this study aims to identify major sharing post-related variables that explain the heterogeneity in the post replying behavior in knowledge sharing OCs. The research model is validated through a panel dataset assembled from an online travel community. The results reveal that sharing post length and vividness, contributors’ expertise and degree centrality, and members’ social interactions have significant associations with the number of replying posts.
  • Technology executives in the changing accounting information environment:
           Impact of IFRS adoption on CIO compensation
    • Abstract: Publication date: Available online 10 April 2018Source: Information & ManagementAuthor(s): Fang-Chun Liu, Hsiao-Tang Hsu, David C. Yen Accounting regulatory changes that affect the information technology (IT) infrastructure of firms have prompted Chief Information Officers (CIOs) to take the lead in aligning IT changes with new reporting requirements. This study investigates the associations between the mandatory adoption of International Financial Reporting Standards (IFRS) and CIO compensation. We find a significant increase in CIO compensation in the post-IFRS period, which is higher in non-IT firms than in IT firms. Moreover, pay is at a premium for CIOs equipped with more educational background in business. We discuss the implications of our study and offer suggestions for future research.
  • Enabling firm performance through business intelligence and analytics: A
           dynamic capabilities perspective
    • Abstract: Publication date: Available online 3 April 2018Source: Information & ManagementAuthor(s): Russell Torres, Anna Sidorova, Mary C. Jones This study draws on the sense-seize-transform view of dynamic capabilities as the theoretical lens for examining the role of BI&A in organizations. It views BI&A as the sensing and seizing components of dynamic capabilities that contribute to firm performance by enabling business process change. Findings confirm a positive relationship between BI&A and performance, mediated by business process change capabilities. This study answers the call for a theoretically grounded examination of the relationship between BI&A and firm performance by highlighting the significance of the BI&A seizing capabilities, and the importance of business process change in translating BI&A output into improved performance.
  • Consumer loyalty toward smartphone brands: The determining roles of
           deliberate inertia and cognitive lock-in
    • Abstract: Publication date: Available online 31 March 2018Source: Information & ManagementAuthor(s): Xinping Shi, Zhibin Lin, Jonathan Liu, Yan Keung Hui Research in commitment–trust perspective overlooks the effect of status quo bias on consumer brand loyalty. This study aims to integrate the bias including consumers’ deliberate inertia and cognitive lock-in with consumers’ trust and commitment in the perspective. We empirically analyze a research model and hypothetical relationships using structural equation modeling with survey data from smartphone consumers. The results show that the inertia meaningfully and positively enhances consumers’ brand loyalty, and the lock-in significantly predicts consumers’ deliberate inertia and commitment. The findings significantly advance extant knowledge with the positive effects of deliberate inertia and cognitive lock-in on consumers’ brand loyalty.
  • From improper to acceptable: How perpetrators neutralize workplace
           bullying behaviors in the cyber world
    • Abstract: Publication date: Available online 30 March 2018Source: Information & ManagementAuthor(s): Sixuan Zhang, Dorothy Leidner Workplace cyberbullying is a growing phenomenon with important consequences ranging from employee mental strain and low job satisfaction to hostile organizational climates. In this paper, we examine how workplace cyberbullies justify their bullying behaviors and how cyber communication features influence workplace cyberbullying behaviors. Drawing from the neutralization theory and the social presence theory, we develop a research model that incorporates cyber communication features that explain how perpetrators legitimize their workplace cyberbullying acts. To empirically test our model, we collected 473 responses from employees across a variety of job positions, companies, and industries. Our results highlight three denial neutralization techniques used by perpetrators to justify their workplace cyberbullying behaviors and demonstrate the moderating effects of cyber communication features.
  • When and how authoritarian leadership and leader renqing orientation
           influence tacit knowledge sharing intentions
    • Abstract: Publication date: Available online 27 March 2018Source: Information & ManagementAuthor(s): Zhen-Jiao Chen, Robert M. Davison, Ji-Ye Mao, Zhao-Hua Wang In this study of tacit knowledge-sharing intentions in China, we examine the roles of authoritarian leadership and fairness with respect to the way managers make decisions and treat their subordinates. In particular, we examine the role of leader renqing orientation, i.e., the way leaders distribute favors and emotional concern to their subordinates, as a moderating factor. We draw on the research literature in the domains of knowledge management and cross-cultural Psychology to identify constructs that we then test with a survey of 309 Chinese employees. Our findings are counter-intuitive and are discussed in detail before we conclude with implications for research and practice.
  • Using the elaboration likelihood model to examine online persuasion
           through website design
    • Abstract: Publication date: Available online 23 March 2018Source: Information & ManagementAuthor(s): Dianne Cyr, Milena Head, Eric Lim, Agnis Stibe To investigate the dynamics of online persuasion, this research uses the Elaboration Likelihood Model (ELM) to determine the effects of argument quality as a central route to influence attitude change versus design and social elements as peripheral routes to attitude change. Additional to this research is an examination of change in issue involvement as a mediator between central and peripheral routes leading to attitude change. Findings from a study involving 403 participants add to our understanding of ELM concerning the role of website design and how an individual’s level of issue involvement is a prerequisite to changing user attitudes.
  • The evolutionary trajectory of an ICT ecosystem: A network analysis based
           on media users’ data
    • Abstract: Publication date: Available online 15 March 2018Source: Information & ManagementAuthor(s): Changjun Lee, Hongbum Kim We integrate users into the visualization and analysis of an information and communication technology (ICT) ecosystem by using demand-side data. We also broaden the ecosystem layer model by using a media repertoire concept and propose a clear method of showing evolutionary trends. Consequently, we discover the nature of an evolutionary path in an ICT ecosystem. This path becomes more rigid and centralized as it matures, a finding that agrees with prior studies’ results that used supply-side data. Further, we analyze the trends of firms changing layer positions and suggest multiple approaches of visualizing and analyzing interfirm relationships for practitioners.
  • My words for your pizza: An analysis of persuasive narratives in online
    • Abstract: Publication date: Available online 14 March 2018Source: Information & ManagementAuthor(s): Adrija Majumdar, Indranil Bose We analyze charity requests registered on the Random Acts of Pizza online community and examine the content of postings and non-content characteristics to identify features that are associated with the success of donation. We find that the presence of rational and credible appeals in a message increases the likelihood of receiving a donation, whereas the mere presence of negative emotional appeal does not do so. Our research is useful for those who like to make persuasive charity requests on online platforms.
  • Understanding indirect system use of junior employees in the context of
    • Abstract: Publication date: Available online 13 March 2018Source: Information & ManagementAuthor(s): Yujing Xu, Yu Tong, Stephen Shaoyi Liao, Guangquan Zhou, Yugang Yu As digital natives, junior employees are believed to be highly tech-savvy and directly use enterprise system in daily work. However, prior literature has reported a considerable number of indirect system use by junior employees. This study aims to understand this seemly paradoxical phenomenon. We theorize indirect system use as a technology interaction behavior with delegation. Results of a survey among junior physicians show that quantitative overload, positional legitimacy power, and social legitimacy power are significant antecedents of their indirect system use. Moreover, social legitimacy power has a stronger influence than positional legitimacy power.
  • What motivates health information exchange in social media' The roles
           of the social cognitive theory and perceived interactivity
    • Abstract: Publication date: Available online 13 March 2018Source: Information & ManagementAuthor(s): Hsien-Cheng Lin, Chun-Ming Chang Social media has become an attractive platform for users to exchange health information with others. However, little research has been done to identify the determinants of health information exchange. By integrating aspects of the social cognitive theory and perceived interactivity, this study proposes a research model to investigate the antecedents of health information exchange in social media. Data collected from Facebook users with health information exchange experience were used to examine the proposed model. The results demonstrate that human-to-human interaction, human-to-information interaction, outcome expectation of health self-management competence, and outcome expectation of social relationships have a significant impact on health information exchange behavior. The results also reveal that human-to-human interaction exerts a significant influence on the outcome expectation of health self-management competence and the outcome expectation of social relationships, while human-to-information interaction has a positive effect on the outcome expectation of health self-management competence. The implications for the theory and practice and future research directions are discussed.
  • Are there any relationships between technology and cultural values' A
           country-level trend study of the association between information
           communication technology and cultural values
    • Abstract: Publication date: Available online 9 March 2018Source: Information & ManagementAuthor(s): Mohammad Salehan, Dan J. Kim, Jae-Nam Lee Technology has significantly changed the way humans live. Information and communication technologies have advanced and given their important spillovers to other economic sectors. Sociocultural view of globalization posits that cultural values across the world are continuously changing. From the theoretical lens of technological determinism theory, technology of a society determines the development of its social structure and cultural values. Drawing on the sociocultural aspect of globalization and technological determinism theory, this study investigates the relationship between technology and national cultural values. Using secondary national-level data such as United Nations’ E-Government Survey and Global Innovation Index, we validate the proposed relationships. The results of the study indicate that technology is an important driver of cultural convergence pushing national cultures across the globe to converge toward two cultural values suggested by Hofstede: higher individualism and lower power distance. This study also finds that technology increases national confidence in financial markets through creation of increased transparency. The study has implications for policymakers at both national and global levels regarding how technology affects the evolution of human societies. Additional implications exist for the promotion of democracy.
  • Criteria for Selecting Cloud Service Providers: A Delphi Study of
           Quality-of-Service Attributes
    • Abstract: Publication date: Available online 9 March 2018Source: Information & ManagementAuthor(s): Michael Lang, Manuel Wiesche, Helmut Krcmar Customers of cloud service providers (CSPs) use different criteria to judge the quality of cloud services. Based on managerial and technical Quality-of-Service (QoS) attributes, these criteria provide information on service quality and the CSP itself. Thus, it is important to identify relevant QoS to assure success of customers. Using a Delphi study, 16 professionals characterized by different cloud service models, company sizes, and industries identified and ranked QoS according to their relative importance. Our results show consensus on QoS. We identify functionality, legal compliance, contract, geolocation of servers, and flexibility as top QoS and observe increasing importance of managerial QoS.
  • System 1 and System 2 cognition in the decision to adopt and use a new
    • Abstract: Publication date: Available online 8 March 2018Source: Information & ManagementAuthor(s): Vijay Khatri, Binny M. Samuel, Alan R. Dennis Most models of technology adoption and use assume a rational decision maker engaged in thoughtful deliberate consideration of the new technology. However, recent research in psychology concludes that such deliberate, rational, conscious decision-making (termed System 2 cognition) has less influence on behavior than originally thought; nonconscious automatic cognition (termed System 1 cognition), which is often influenced by personality characteristics and pattern matching based on past experience, also plays a key role in most decisions. As users adopt and use new technologies time and time again, a set of general expectations about new technology adoption begins to emerge. A user’s personality combined with this pattern of positive and negative experiences creates System 1 heuristics that are triggered when a user faces a similar decision in the future. The focus of this paper is to examine the extent to which the predispositions produced by System 1 automatic cognition – both enabling and inhibiting – versus the deliberate technology assessment produced by System 2 cognition influence technology adoption and use. We found that enabling predispositions influences the formation of intentions to use a new technology, and both enabling and inhibiting predispositions influence an individual’s ultimate follow through in acting on his or her intentions and actually using new technologies. Our research suggests that concepts previously seen as “determinants” of technology adoption and use (e.g., performance expectancy, effort expectancy, social influence, and facilitating conditions) are not really determinants but rather are important partial mediators in a larger nomological network that includes both automatic System 1 cognition and deliberate System 2 cognition.
  • Understanding employee competence, operational IS alignment, and
           organizational agility – An ambidexterity perspective
    • Abstract: Publication date: Available online 24 February 2018Source: Information & ManagementAuthor(s): Jingmei Zhou, Gongbing Bi, Hefu Liu, Yulin Fang, Zhongsheng Hua Views on whether business-information systems (IS) alignment enhances or impedes organizational agility vary. The present study addresses this paradox by examining business-IS alignment at the strategy implementation stage, that is, the operational level. We conceptualize operational-level IS alignment (hereafter OISA) as an ambidextrous capability consisting of both structural and social alignments and examine its effect on organizational agility. Furthermore, we study the role of shared competence between business and IS departments in achieving OISA ambidexterity. Survey data of 119 departmental managers empirically support our research model. We summarize the implications and suggestions for future research.
  • Precursors of trust in virtual health communities: A hierarchical
    • Abstract: Publication date: Available online 8 February 2018Source: Information & ManagementAuthor(s): Mercy Mpinganjira Lack of trust can have a negative influence on consumers’ willingness to share and adopt information in virtual health communities. However, not much is known about factors that influence the development of trust in such communities. This paper examined precursors of trust in virtual health communities. Data were collected from 361 users of virtual health community sites in South Africa. Structural equation modelling using version 23 of AMOS was used to analyse the data. The findings show that information usefulness, community responsiveness and shared vision have significant influence on consumers’ overall trust in health-related virtual communities. The findings, however, show differences in the extent to which precursor variables influence different dimensions of overall trust. The study provides insights that can help managers of such sites to effectively foster the development of trust in their communities.
  • OSPM: A design methodology for open strategic planning
    • Abstract: Publication date: Available online 31 January 2018Source: Information & ManagementAuthor(s): Alireza Amrollahi, Bruce Rowlands This study employs a design science perspective to propose a methodology for open strategic planning (OSP). Habermas’ discourse theory and Bryson’s strategy change cycle are used as informing kernel theories. A methodology is proposed to satisfy the requirements retrieved from the kernel theories. The proposed methodology contains modules for a planning system and a planning process. Design principles are explained through a blueprint of the system and process. The proposed methodology is applied and evaluated in two cases. Contributions to the literature involve extending the literature on OSP to an applicable methodology with guidelines on how to implement open strategy.
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Heriot-Watt University
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