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Journal Cover   Library Management
  [SJR: 0.948]   [H-I: 12]   [861 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0143-5124
   Published by Emerald Homepage  [309 journals]
  • Ten Northumbria conferences: the contribution to library management
    • Authors: J. Stephen Town et al
      Abstract: Library Management, Volume 36, Issue 3, March 2015.
      PubDate: Thu, 12 Feb 2015 14:14:55 GMT
      DOI: 10.1108/LM-11-2014-0135
  • Archives and Recordkeeping: Theory into Practice
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 185-186, January 2015.
      PubDate: Thu, 08 Jan 2015 11:34:03 GMT
  • Advances in Librarianship, V 37: Mergers and Alliances: The Operational
           View and Cases
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 187-189, January 2015.
      PubDate: Thu, 08 Jan 2015 11:34:01 GMT
  • Access and Identity Management for Libraries: Controlling Access to Online
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 189-190, January 2015.
      PubDate: Thu, 08 Jan 2015 11:34:00 GMT
  • Algerian university libraries and the digital age: new communication
    • Authors: Radia Bernaoui et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 58-69, January 2015. Purpose – The purpose of this paper is to clarify the digital era and to explain that these changes have given rise to the existence of several communities or consortia in higher education of Algeria in order to bring users closer. Various changes linked to advancement in information technologies have changed work methods and behavior among professionals in the information and communication sciences field. Design/methodology/approach – The paper opted for a survey which was organized into two principal phases. An exploratory phase that consisted of undertaking qualitative interviews and another phase followed by a preliminary survey (pilot study) to prepare for the definitive survey. In this way that the authors chose a sample of a total of 50 questionnaires. The authors succeeded in obtaining a total of 30 respondents, representing a response rate of 60 percent. Findings – The preliminary survey reveals that the Algerian university libraries wish to create a community of exchange and collaborative work between professional colleagues in this new digital age. Research limitations/implications – This study is a beginning of a research on the behaviors of professionals in Algerian university libraries. A national survey is about to be performed in order to analyze more better the new communication behaviors. Practical implications – The paper includes implications for changing the new behavior of professionals in university libraries in order to be adapted in this new digital age that requires us to work in the library without walls. Originality/value – The originality of this paper is to discuss the subject of the digital libraries, the information retrieval and the collaborative work environments and the Semantic Web.
      PubDate: Thu, 08 Jan 2015 11:33:58 GMT
  • Skills and knowledge needs assessment of current and future library
           professionals in the state of Qatar
    • Authors: Nicole Johnston et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 86-98, January 2015. Purpose – The purpose of this paper is to investigate and document the skills and knowledge needs of future library professionals in Qatar and to use the outcomes of this research to help develop or refine focused library and information studies course curricula that meet the needs of the local workforce and also guide or improve national or local professional development programmes. Design/methodology/approach – A skills and knowledge needs assessment survey was sent to library professionals, LIS students and library managers in Qatar. A total of 109 respondents completed the survey, a representation of around 25 per cent of the current LIS workforce in Qatar. Findings – Findings indicated that respondents felt that the most needed future job roles included more client focused positions such as research librarians, information services librarians and subject librarians, as well as technical roles such as Arabic cataloguers, electronic resources librarians and system librarians. The largest amount of needed positions was also felt to be in school libraries. Respondents to the survey also felt that there was a lack of opportunities for professional development in Qatar and that the most needed area of skills training was information literacy, followed by copyright training and technical skills including RDA and Arabic cataloguing. One further finding identified from the survey was the concern felt by respondents about the lack of a professional body in Qatar that represented LIS professionals. Practical implications – This paper provides data on future roles, skills and knowledge needed by library professionals working in international and culturally diverse workforces. It also provides findings that can be used to develop LIS curriculum and professional development programmes in international LIS environments. Originality/value – A detailed needs assessment of this kind has not previously been undertaken in Qatar. The library and information sector in Qatar is an emerging field with a largely international workforce. This situation provides a distinct perspective on the needs of an emerging library sector that is a blend of different cultures, workplace practices and differing expectations and understandings of the role and skills needed to be a LIS professional.
      PubDate: Thu, 08 Jan 2015 11:33:50 GMT
  • Impact of organizational justice on job performance in libraries
    • Authors: Sidra Shan et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 70-85, January 2015. Purpose – The purpose of this paper is to examine the mediating role of leader-member exchange in the relationship between organizational justice and job performance. The study primarily focused on the perception of university libraries personnel regarding organizational justice practices and the quality of their relationship with their supervisors and how such perceptions predict their job performance. Design/methodology/approach – This study tested a sample of 15 university libraries of Islamabad, Pakistan. Data were accumulated through questionnaire and analyzed on SPSS. Descriptive and correlation analysis showed the positive and significant relationship between all variables. Series of separate hierarchical regression analysis were used to test the hypothesis. Findings – The result revealed that all three kinds of organizational justices (distributive justice, procedural justice and interactional justice) predict the job performance but interactional justice along with leader-member exchange impacts more strongly on job performance. Research limitations/implications – The result of this study will assist the library leadership to foster a greater sense of employee worth and teamwork among staff members by implementing organizational justice practices. The study would also enhance the interest of Pakistani Library Information Science professionals and researchers toward behavioral aspects of library administration. Limitation: The results of this study may not be generalized to all universities and other industries of Pakistan as data is collected only from 15 universities of Pakistan. Second, interpretations of results are limited by the cross-sectional design of study and does not allow casual conclusion. Originality/value – According to researcher knowledge very few studies have been conducted on the management side of libraries in Pakistan. This paper is the first study in Pakistan Librarianship that examines the linkage between organizational justice, leader-member exchange and job performance.
      PubDate: Thu, 08 Jan 2015 11:33:33 GMT
  • Review of Web Metrics for Library and Information Professionals
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 183-185, January 2015.
      PubDate: Thu, 08 Jan 2015 11:33:30 GMT
  • The Boundaries of the Literary Archive – Reclamation and
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 186-187, January 2015.
      PubDate: Thu, 08 Jan 2015 11:33:28 GMT
  • Establishing a competencies framework for a Caribbean academic library
    • Authors: Karlene P Robinson et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 23-39, January 2015. Purpose – The purpose of this paper is to reset the performance bar for the Caribbean professional through the identification and classification of core competencies and skills sets for academic librarians at The University of the West Indies (UWI), Mona Campus. Design/methodology/approach – Competency documents published by various library profession organizations and academic libraries across various geographic regions were content analysed to identify the major skills and competencies of highly skilled professionals. Findings – Core competencies selected for The UWI Mona Library are: first, uses professional knowledge and practice to lead staff and manage resources; second, identifies emerging trends and supports innovations; third, demonstrate willingness to embrace change and utilize best practices in service delivery; fourth, analyses situations for appropriate solutions; fifth, interacts positively and effectively with others; sixth, develops an environment that leads and manages change; seventh, manages and mentors staff; eight, sets clear goals and objectives while providing specific performance and feedback. Research limitations/implications – The competencies profile developed reflects the unique compositions of competencies required by academic librarians working in a twenty-first century, Caribbean, regional, academic/research environment. Practical implications – This framework will effectively guide the exercises of employee selection and succession planning within the library organization. Ensuring that the best employees are selected augurs well for succession planning within an organization. Social implications – A competencies profile provides rationale for the provision of transparent employee selection criteria. The framework is intended to set meaningful professional development goals and align those goals with the vision, mission and objectives of organizations. Originality/value – This paper presents the English-speaking Caribbean context for core competencies formulation and a listing of required competencies for The UWI, Mona Library professional.
      PubDate: Thu, 08 Jan 2015 11:33:19 GMT
  • Mastering Digital Librarianship: Strategy, Networking and Discovery In
           Academic Libraries
    • Abstract: Library Management, Volume 36, Issue 1/2, Page 182-183, January 2015.
      PubDate: Thu, 08 Jan 2015 11:33:15 GMT
  • Collection development and management within public libraries in Delhi
    • Authors: Prabhjeet Kaur et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 99-114, January 2015. Purpose – The purpose of this paper is to find out about the collection development and management in the public libraries governed by the government or its agencies in Delhi and compare them with the international standards for public libraries. Design/methodology/approach – In all, Delhi has three chains of public libraries namely Delhi Public Library (DPL), like Hardayal Municipal Public Library (HMPL) and New Delhi Municipal Council (NDMC) public libraries. The librarian/heads of selected branches were approached with a structured questionnaire aimed at collecting information on the collection development and managements in these libraries and selected branches. The data were then analysed and interpreted. Findings – It was found that with the advent of ICT and its impact on the society, it is evident that the public libraries are not making the desired effort to reach out to the public and make it more appealing to the users. The main problem with the library remains to be the lack of membership. A few initiatives have been taken, but still there were not many digital services being provided by these public libraries in the present day digital environment. Research limitations/implications – The study was limited to the public libraries within the physical region of Delhi only. Practical implications – The evaluation sheds light on the existing scenario of public libraries in Delhi and may contribute in their future development. Social implications – With the acceptance of the international standards as suggested in the study, the public libraries in Delhi would be better able to provide information resources and services to the masses. The better learned masses make the society more advanced. An information rich society would thus lead to an overall growth and development of the state. Originality/value – There have been many studies in the past on DPL but none have intended to cover other public libraries chains like HMPL and NDMC public libraries which are governed by the government or its agencies and are established with aim of imparting information to the population of Delhi. Also, a similar the comparison with international standards was never done earlier.
      PubDate: Thu, 08 Jan 2015 11:33:14 GMT
  • From good to great managers
    • Authors: Miriam Louise Matteson et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 127-141, January 2015. Purpose – The purpose of this paper is to examine the perceptions of librarians toward continuing education (CE) in library management. Design/methodology/approach – The study followed survey design to collect perceptions of librarians from around the USA. In total, 166 usable surveys were returned and the bulk of the analysis examined responses from non-directors (n=96). Findings – Non-director librarians identified knowledge areas important for success as a manager including human resources, leadership, and organizational behavior. The majority of respondents assessed their own level of management knowledge as average to above average. In all, 38 percent of respondents indicated their management knowledge came from workshops, webinars, and conferences. Respondents reported that the opportunity for a salary increase, as well as a personal desire to learn were motivators for seeking CE in management. Practical implications – A CE program in management should extend the knowledge learned in the MLIS degree, address knowledge, skills, and individual development, be flexibly scheduled and reasonably priced, and offer clear benefits to the library and to the learner. Originality/value – This research demonstrates the importance of building a CE program in management that compliments other educational offerings in order to help librarians develop the knowledge and skills needed to lead libraries.
      PubDate: Thu, 08 Jan 2015 11:33:08 GMT
  • Service quality of library front desk staff in medical colleges of Lahore
    • Authors: Waqar Ahmed et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 12-22, January 2015. Purpose – The purpose of this paper is to study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians, keeping in view the expectations will get an idea that how much the services should be improved while the users will have an idea that what they want, and what are they provided with. In additions, the difference between the perception and expectations of the male library users and female library users is explored to give an idea to the librarians that what dimension of the services they need to explore. Design/methodology/approach – Quantitative research method was used to conduct this study. The SERVQUAL instrument was used to measure the levels of perception and expectation through a structured questionnaire at the five points Likert scale. The tool was used with the permission of the author Berry et al. (1985). All the libraries of affiliated medical college with the University of Health Sciences were the population for this study. Through random sampling technique, 20 questionnaires per medical colleges were filled by the students of medical colleges. In total, 202 questionnaires returned and were analyzed after data entry in Statistical Package for Social Science version 19. Findings – Mean of the total respondents indicate that the improvement in all the five dimensions of the service quality is required as the expectations found to be higher in all the five dimensions as compared to the perceptions. Perceived values are higher among female library users, so the library front desk staff requires increasing the perceived values of male users through improving their services to male library users. While comparing the expectations between male and female users, the results indicate that male library users want more responsiveness and reliability from the staff. Research limitations/implications – This study measures the perceptions and expectations of the student library users of the medical college affiliated with University of Health Sciences, Lahore. Only main libraries excluding the small departmental libraries are included in this study. This study can be generalized in other private medical colleges as well as other researchers can study further in their own environment. Practical implications – The results indicate that the expectations are higher. Keeping in view, the librarians will work to meet the expectations of the users. The expectation of the female users are higher in tangibility and empathy dimensions, while the male users expect more in reliability, responsiveness and assurance dimensions. In short, all the results showed that the expectations were higher than the perceptions. Keeping this study in view, the librarians can improve their weak areas of front desk staff services to meet the expectations of the users. Originality/value – It is the first study of its type to measure the service quality of front desk staff. The service quality of front desk staff is never been measured in medical colleges using SERVQUAL in Lahore. The results of this study provide the guidelines to satisfy library users. The difference between the perception and expectations provides librarians and library managers with a road map to develop the service quality of front desk staff to meet the expectation level of the user’s for their satisfaction. This study can be generalized to the medical colleges other than Lahore.
      PubDate: Thu, 08 Jan 2015 11:33:04 GMT
  • Knowledge management for service innovation in academic libraries: a
           qualitative study
    • Authors: Md Anwarul Islam et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 40-57, January 2015. Purpose – The purpose of this paper is to investigate the strategies thatlibrarians employ to ensure quality of service, the ways and barriers forservice innovation, and the likelihood of adopting knowledge management forservice innovation in libraries (KMSIL). Design/methodology/approach – In total, 17 academic librarians filled out a qualitative surveywith open-ended questions. Findings – Most librarians saw service innovation as critical to thecontinuing success of the library, and felt that knowledge management (KM)would be extremely helpful for service innovation in their libraries. Theproposed strategies and findings led to a theoretical framework of KMSIL. Originality/value – Though exploratory in nature, this is the first study thatcombines service innovation with KM from the perceptive of academic librariansand has important implications for theory and practice. The proposedtheoretical framework could serve as the basis for a deeper study and furtherresearch in this area.
      PubDate: Thu, 08 Jan 2015 11:32:50 GMT
  • A conceptual model of Open Access Institutional Repository in Indonesia
           academic libraries
    • Authors: Ida Farida et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 168-181, January 2015. Purpose – The purpose of this paper is to attempt to build a conceptual model of Open Access Institutional Repositories (OAIR) in Indonesia academic libraries, viewed from knowledge management (KM) perspective. Design/methodology/approach – Literature-based conceptual analysis of previous studies related to open access, institutional repositories viewed from KM perpective. Findings – The conceptual model of OAIR emphasizes three variables – people collaboration, process, and technology functions. These variables, with their many elements, are integrated together in order to help the university or Higher Education (HE) institution in capturing its own scholarship produced as a whole. Besides, that integration aims at facilitating knowledge sharing so as to enrich knowledge content and to enhance global access. A process chart of OAIR based on the conceptual model is built to illustrate knowledge content recruitment in Indonesia academic libraries. Research limitations/implications – The conceptual model proposed in this paper is not yet formally tested. It needs more research to understand the Indonesian context of OAIR to build a more accurate model, based on the experiences in developing and implementing OAIR in Indonesia HE institutions. Originality/value – Many academic libraries in Indonesia develop OAIR to increase the visibility of the scholarship of the parent HE institution. It is significant to view the practice of OAIR in academic library from the KM perspective. KM implementation is almost unheard of in Indonesia universities. However, The OAIR phenomenon in Indonesia academic libraries can be viewed as a KM initiative.
      PubDate: Thu, 08 Jan 2015 11:32:40 GMT
  • Identifying values of special library professionals of India with
           reference to the JOCLAI Code of Ethics
    • Authors: Nandini Dutta
      Abstract: Library Management, Volume 36, Issue 1/2, Page 142-156, January 2015. Purpose – The purpose of this paper is to identify a shared set of professional values relevant to the special library professionals of India. This paper deals only with the process of compilation of a master list of relevant values which is a prerequisite for a survey to study preferences of values of the community of library professionals. Design/methodology/approach – Review of literature, both Indian and international, and content analysis were undertaken to develop a set of common professional values relevant to the Indian special library professionals. Findings of empirical studies on core values and statements of core values of library associations provided the basis for identifying the values. Findings – The final shortlisted 16 common core values relevant to the Indian special library professionals include: accountability, collaboration, confidentiality, copyright, cultural diversity, diversity of opinion, equality of access, information literacy, innovation, integrity, intellectual freedom, leadership, literacy, preservation of the record, professional neutrality and service. This master list of values has been derived from the merger of the lists of values derived from JOCLAI Code of Ethics and Koehler et al.’s list along with SLA’s statement of core values. This list can be also used with some modifications for study of preferences of core values of all sections of the Indian library professionals. Originality/value – This paper is about an original initiative undertaken to develop a set of core values relevant to both the special library professionals and the Indian library professionals in general.
      PubDate: Thu, 08 Jan 2015 11:32:32 GMT
  • From change to organizational transformation
    • Authors: Mohsen Nazarzadeh Zare et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 157-167, January 2015. Purpose – The purpose of this paper is to study the application level of transformational organization components from Tehran Medical Science University librarians’ point of view. Design/methodology/approach – The present survey method is descriptive-scaling. The statistical population of this survey has included all librarians of Medical Science University of Tehran about 50 individuals. As a few numbers of statistical population, almost all of them were surveyed. Accomplished questionnaires were used to collect data. To analyze data, Kolmogorov-Smirnov test, Pearson correlation coefficient and Friedman test were used. Findings – The results of survey showed that all components of transformational organization in the libraries of Medical Science University of Tehran were not very strong. Although the results of this survey showed that transformational organization components in the libraries of Medical Science University of Tehran are weak, to reach such a desirable level in libraries preparation of this university for converting to transformational organization, it is essential for managers and organizers of these libraries to take making relations more extensive among managers and staff for more cooperation in organization decision making, appropriate human resource training with up-to-date process, planning and practicality of organization knowledge map for discovering the talents and their management into serious consideration. Originality/value – To change conventional organization to a transformational one, change and transformation should occur in attitude and human resource knowledge organization and gradually in other dimensions means organizational structure, organizational culture and technology.
      PubDate: Thu, 08 Jan 2015 11:32:31 GMT
  • Towards a new library system
    • Authors: Jarmo Saarti et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 2-11, January 2015. Purpose – Finnish libraries are using different integrated library systems. Higher education libraries funded by the Ministry of Education and Culture are using the same ILS in three different installations on the same hardware. Special and public libraries are using several different systems. Many of these library systems are reaching their end-of-life phase. During the spring and summer of 2011 all the Finnish library sectors together with the National Library of Finland formed a joint committee in order to assess the feasibility of a library system entirety, possibly an open source solution that would suit the needs of all the different types of libraries. The purpose of this paper is to describe and analyse the planning for the acquisition of a new library system initiated in year 2012; the concept is to try to establish a joint system with common databases for all the libraries in all sectors willing to collaborate in this effort. Design/methodology/approach – The paper describes the evolution of the Finnish library systems and evaluates the methods used in the planning of the new library automation system. Findings – The broad model of group working was useful in policy making and committing the libraries to the joint project. Using social web-technologies were efficient in project communication and marketing. This type of semi-professional planning was not able to produce accurate specification for programming thus a need for follow-up project became evident. Research limitations/implications – The paper is based on Finnish experiences. Social implications – The paper presents a case about the usage of group working in the planning of a library automation system with an evaluation of the possibilities and restraints on this type of approach. Originality/value – The paper provides an analysis on the usability of broad group working type of approach to the policy making and planning of library automation systems.
      PubDate: Thu, 08 Jan 2015 11:32:21 GMT
  • Actively demonstrating library expertise in a research assessment exercise
    • Authors: Gabrielle Ka Wai Wong et al
      Abstract: Library Management, Volume 36, Issue 1/2, Page 115-126, January 2015. Purpose – The purpose of this paper is to describe HKUST Library’s active participation in helping the university prepare for the 2014 Research Assessment Exercise (RAE 2014) in Hong Kong. Through the process the authors demonstrated library’s value and librarians’ expertise in supporting research. Design/methodology/approach – This is a case study that highlights how HKUST Library tackled this complex exercise. The effort was delineated as three stages: the design stage when the authors proactively supported the electronic system design for RAE 2014, the formation stage in which the submission infrastructure was built, and the data process stage. Findings – Based on the Library’s experience in creating and managing the Institutional Repository and the Scholarly Publication Database, the participation proved to be instrumental in designing and building the electronic infrastructure for the RAE 2014. After the project, the HKUST research community had higher trust and regard of the Library, both for the research information management systems and librarians’ expertise in providing research support service. Practical implications – The paper elaborates details of HKUST Library’s effort, including human resource deployment, project management strategy, operational tactics, challenges the authors faced and keys to success. The experience demonstrates that libraries and librarians can establish credibility and gain respect from research communities through delivering tangible outcomes. Originality/value – There is very few case studies in the literature on libraries’ participation in and contribution to RAEs. This paper fills a gap in the area.
      PubDate: Thu, 08 Jan 2015 11:32:20 GMT
  • One score on – The past, present and future of measurement at UOW
    • Authors: Margie Jantti et al
      First page: 201
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose This case study provides an overview of the evolution of performance measurement at the University of Wollongong (UOW) Library. Through iterative review, a framework was sought that would enable it to: • Demonstrate value and impact • Better assess the demand and uptake of services; to evaluate relevance • Improve the capture and reporting of continuous improvement initiatives • Create a new narrative for communicating its role and unique contribution to UOW’s strategic agenda. Design/methodology/approach Since 1996, the Performance Indicator Framework (PIF) has been used to monitor and drive improvement, and to acquire evidence and milestones of success. As the issues of value and impact emerged in both in assessment theory and practice, it was timely to critically reassess the capability of the PIF and to optimise its alignment to the Library’s new structure and strategic focus. Findings Initial observations revealed an improved: • Confidence and independence in team leaders and managers using the PIF and communicating results and outcomes • Ability to illustrate the interdependencies of processes, activities and projects • Narrative for performance reporting Practical implications UOW Library acknowledges limitations in its competency to establish hard, rigorously tested measures for the indicator ‘impact’. A key outcome sought from the review was the formation of a new mind-set; to think differently about performance and outcomes. The Library was prepared to accept on a pragmatic level, the identification of proxy measures that could support in some way the narrative and habits that were sought in considering performance data and outcomes. Originality/value This paper fulfils an identified need to challenge how libraries consider their effectiveness and their value and impact.
      PubDate: Thu, 12 Feb 2015 14:10:55 GMT
      DOI: 10.1108/LM-09-2014-0103
  • Re-Skilling for the Digital Humanities: Measuring Skills, Engagement, and
    • Authors: Nisa Bakkalbasi et al
      First page: 208
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose The purpose of this paper is to describe an assessment design for the Developing Librarian training program. The Developing Librarian training program created by and for librarians and professional staff in the Humanities and History division is a two-year training program to acquire new skills and methodologies to support the digital humanities. The program is based on the assumption that learning must happen in context; therefore the training is project-based with all participants engaged in building a digital humanities research site as a team. This approach enables participants to learn about new tools in a sustained manner that parallels the way humanities researchers are likely to use them. Design/methodology/approach In order to measure the success of achieving this goal, program designers defined three objectives: (1) Learn tools and methods that support the emerging research needs and trends in the humanities (2) Create a more interesting and engaging work environment for librarians and professional staff; and (3) Engage effectively with the humanities research community across the University. Three methods/instruments were: (1) Explicit Self-Reflections to assess what participants learned in each training unit; (2) the Utrecht Work Engagement Scale (UWES) to measure how participants feel about their work before and after the training program; and (3) the Skill Set, Knowledge & Attitude Assessment to be administered at completion to measure the effectiveness of the training program as a whole. Findings At the time of writing, the Developing Librarian Project is mid-way to completion, and implementation of the assessment plan is ongoing. Based on these self-reports, there is evidence that the training program has been effective, and participants have been successful in meeting most of the learning objectives identified in the units completed. While self-assessment of knowledge and skills may have its limitations, this technique is proving adequate and efficient for achieving the program’s goals. This method encourages experimentation and establishes failure as an important aspect of the learning process. Research limitations/implications An assessment approach such as this does not measure the impact of training and development on digital humanities research, but initiates a valuable process, highlighting skills gaps at the individual and organizational levels. This data is important for identifying and implementing appropriate training opportunities for librarians supporting emergent research activities and for understanding what skills and professional preparation are needed for new staff recruited into the organization. Originality/value A successful training program should be benchmarked, evaluated in a substantive and systematic way, and improved continuously. A formal assessment plan, directly tied to clearly articulated objectives, helps assure that such a program is effectively evaluated, iteratively developed, and successfully implemented. The Developing Librarian Project provides a useful model of how an academic library can leverage assessment and evaluation processes to identify skills gaps and training needs and generate actionable data for improving staff learning.
      PubDate: Thu, 12 Feb 2015 14:11:02 GMT
      DOI: 10.1108/LM-09-2014-0109
  • Evaluating the Intellectual Assets in the Scholarship and Collections
           Directorate at the British Library
    • Authors: Alice E Schofield et al
      First page: 215
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose Purpose: This study evaluates the intellectual assets within the Scholarship and Collections directorate at the British Library. Design/methodology/approach Methodology: A phenomenographic approach is used gathering data via 25 in depth interviews with directorate staff and stakeholders complemented by document analysis. Findings Findings: The findings identified issues specific to British Library such as the need for more clearly definitions of key business areas, and untapped resources within the directorate. Research limitations/implications This study was limited to a single directorate within the British Library. From the findings a balanced scorecard was developed for the directorate adaptable for all departments within the directorate. The model could be adapted for other organisations. Practical implications Practical implications: The study illustrates the value of adaptable scorecards allowing individual key performance indicators (KPIs) to be tailored to suit each department’s needs and ensure equal representation. Using the model would allow for internal benchmarking to take place. Originality/value This research presents a scorecard model that allows intellectual assets to be considered alongside traditional performance indicators and acknowledge the value of intellectual assets within the organisation.
      PubDate: Thu, 12 Feb 2015 14:15:05 GMT
      DOI: 10.1108/LM-10-2014-0121
  • Capturing the Contribution of Subject Librarians: Applying Strategy Maps
           and Balanced Scorecards to Liaison Work
    • Authors: Sheila Corrall et al
      First page: 223
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose The strategic contribution of subject librarians as information specialists in the digital world has been questioned by institutional administrators, but others have identified expanded roles and new opportunities in learning and research support. The present study investigates the application of Kaplan and Norton’s strategic management system of balanced scorecards and strategy maps to subject librarianship in universities, with particular reference to the intellectual capital represented and created in the structures, relationships, and know-how of liaison work. Design/methodology/approach A literature review was used to define established and emergent roles, responsibilities and skillsets of subject librarians, including their reach beyond the library. A website survey investigated goals, actions, and values related to liaison work in UK library strategies. Data were analyzed thematically to develop an exemplar map and assess its potential for evaluating the contribution of subject librarians. Findings Core functions continue, with expanded scope and competencies. Collaboration and integrated services are key trends for mapping. Liaison work is poorly documented in existing strategies. Preliminary results suggest that strategy maps can be used to illustrate the strategic contribution of subject librarians. Research limitations/implications The paper reports the early stages of a multi-phase project. The results are limited to the conceptual phase. The next phase will explore the development of both maps and balanced scorecards via case studies in different countries. Originality/value There are few examples of library applications of strategy maps and balanced scorecards at unit or program level, and none with a focus on the intangible assets of subject librarians.
      PubDate: Thu, 12 Feb 2015 14:11:55 GMT
      DOI: 10.1108/LM-09-2014-0101
  • Measures of relationship capital for the value scorecard
    • Authors: J. Stephen Town et al
      First page: 235
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the measurement of relationship capital (RC) for academic and research libraries. Design/methodology/approach The research approach has been to employ a mixed method research strategy combining desk research on the concepts of the definition of RC and its foundation theories with an exploration of relational capital assessment methods from other industries. A historical review is presented with cases of the traditional main method of delivering effective relationships in libraries (embedded librarians, academic liaison and subject librarians). Findings The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital. Originality/value The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital.
      PubDate: Thu, 12 Feb 2015 14:13:23 GMT
      DOI: 10.1108/LM-11-2014-0134
  • Affective relationships between users and libraries in times of economic
    • Authors: Giannis Tsakonas et al
      First page: 248
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic recession, libraries have been struck by severe budget cuts that have forced them to shrink services to the end users. This study aimed to measure the opinion of academic libraries users on four main criteria categories, namely cost, space and atmosphere, personnel behaviour, and facilitation of collaborative work and to reflect the level of affective relationship of users with their libraries. Design/methodology/approach The survey followed a quota sampling technique and was addressed to users of all levels (students, post-graduate, faculty members, etc.) from all academic libraries across Greece, resulting in 950 questionnaires that were then processed with inferential statistical methods. The study applies the Stimulus-Organism-Response behavioural framework to measure the opinion of the users on the criteria categories. Findings The study provides representative findings from all Greek academic libraries and shows that libraries are considered as spaces that facilitate pleasant reading and studying, as well as efficient collaborative work. Library users are in overall satisfied by the personnel behaviour and productivity, but they also believe that there are margins for further improvement of its knowledge, while they think that the cost of services should be revised and echo the current situation. Practical implications The study is primarily a quantitative one and as such it provides the broad view of the current situation in the country. It focuses on important drivers of the expression of affective relationships and its findings can be useful to library administrators as it highlights the effects of economic crisis on key areas of library operation. Originality/value It is the first nation-wide user survey that reports findings and recommendations from a national-wide user based survey that was conducted in 2012. Previous nation-wide surveys were mainly addressed to library personnel or limited to specific institutions. The study is also the only one to our knowledge that applies the S.O.R. framework in the academic library setting.
      PubDate: Thu, 12 Feb 2015 14:10:49 GMT
      DOI: 10.1108/LM-10-2014-0119
  • The Quality Maturity Model: Your Roadmap to a Culture of Quality
    • Authors: Frankie Wilson et al
      First page: 258
      Abstract: Library Management, Volume 36, Issue 3, March 2015. Purpose This paper presents the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides a framework for libraries to self-assess their progress towards achieving a culture of quality. Design/methodology/approach The research used a Design Science approach and predominantly grounded theory methodology to develop the Quality Maturity Model as a roadmap that defines an ordinal scale for measuring the maturity of an academic library’s quality culture. Findings The Quality Maturity Model describes seven facets of quality culture, and five levels for each facet. Practical implications The QCAI enables libraries to locate themselves within the quality maturity landscape. They will then be able to use the Quality Maturity Model as a roadmap to plan their route to improvement. Such a strategic approach to improvement allows libraries to make sense of the literature in terms of what is appropriate for them, so avoiding expensive irrelevancies. Originality/value The Quality Maturity Model is unique. There are other models that assess quality culture, but the details of these models are kept secret and the only way to be assessed is by paying a consultancy fee. There are other models that make their details public, but they describe only one or two aspects of quality culture, not all.
      PubDate: Thu, 12 Feb 2015 14:11:27 GMT
      DOI: 10.1108/LM-09-2014-0102
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