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Journal Cover Library Management
   [792 followers]  Follow    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
     ISSN (Print) 0143-5124
     Published by Emerald Homepage  [308 journals]   [SJR: 0.646]   [H-I: 10]
  • Review of Archives and Recordkeeping: Theory into Practice
    • Authors: Ross Harvey et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:58 GMT
  • Review of Advances in Librarianship
    • Authors: Munusamy Natarajan et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:57 GMT
  • Algerian University Libraries And The Digital Age: New Communication
    • Authors: Radia Bernaoui et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The paper aims to clarify the digital era and to explain that these changes have given rise to the existence of several communities or consortia in higher education of Algeria in order to bring users closer. Various changes linked to advancement in information technologies have changed work methods and behavior amongst professionals in the information and communication sciences field. Design/methodology/approach The paper opted for a survey which was organized into two principal phases. An exploratory phase that consisted of undertaking qualitative interviews and another phase followed by a preliminary survey (pilot study) to prepare for the definitive survey. In this way that we chose a sample of a total of 50 questionnaires. We succeeded in obtaining a total of 30 respondents, representing a response rate of 60%. Findings The preliminary survey reveals that the Algerian university libraries wish to create a community of exchange and collaborative work between professional colleagues in this new digital age. Research limitations/implications This study is a beginning of a research on the behaviors of professionals in Algerian university libraries. A national survey is about to be performed in order to analyse more better the new communication behaviors. Practical implications The paper includes implications for changing the new behavior of professionals in university libraries in order to be adapted in this new digital age that requires us to work in the library without walls Originality/value The originality of this paper is to discuss the subject of the Digital libraries, the information retrieval and the collaborative work environments and the Semantic Web.
      PubDate: Thu, 11 Dec 2014 01:11:56 GMT
  • Review of Access and identity management for libraries: controlling access
           to online information
    • Authors: Barbie Keiser et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:56 GMT
  • Skills and knowledge needs assessment of current and future library
           professionals in the State of Qatar
    • Authors: Nicole Johnston et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The purpose of this research was to investigate and document the skills and knowledge needs of future library professionals in Qatar and to use the outcomes of this research to help develop or refine focused library and information studies course curricula that meet the needs of the local workforce and also guide or improve national or local professional development programmes. Design/methodology/approach A skills and knowledge needs assessment survey was sent to library professionals, LIS students and library managers in Qatar. A total of 109 respondents completed the survey, a representation of around 25% of the current LIS workforce in Qatar. Findings Findings indicated that respondents felt that the most needed future job roles included more client focused positions such as research librarians, information services librarians and subject librarians, as well as technical roles such as Arabic cataloguers, electronic resources librarians and system librarians. The largest amount of needed positions was also felt to be in school libraries. Respondents to the survey also felt that there was a lack of opportunities for professional development in Qatar and that the most needed area of skills training was information literacy, followed by copyright training and technical skills including RDA and Arabic cataloguing. One further finding identified from the survey was the concern felt by respondents about the lack of a professional body in Qatar that represented LIS professionals. Practical implications This paper provides data on future roles, skills and knowledge needed by library professionals working in international and culturally diverse workforces. It also provides findings that can be used to develop LIS curriculum and professional development programmes in international LIS environments. Originality/value A detailed needs assessment of this kind has not previously been undertaken in Qatar. The library and information sector in Qatar is an emerging field with a largely international workforce. This situation provides a distinct perspective on the needs of an emerging library sector that is a blend of different cultures, workplace practices and differing expectations and understandings of the role and skills needed to be a LIS professional.
      PubDate: Thu, 11 Dec 2014 01:11:48 GMT
  • Review of Web metrics for library and information professionals
    • Authors: Helen Clegg et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:47 GMT
  • Impact of Organizational Justice on Job Performance in Libraries:
           Mediating Role of Leader-Member Exchange Relationship
    • Authors: Sidra Shan et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The purpose of this research is to examine the mediating role of leader-member exchange in the relationship between organizational justice and job performance. The study primarily focused on the perception of university libraries personnel regarding organizational justice practices and the quality of their relationship with their supervisors and how such perceptions predict their job performance. Design/methodology/approach This study tested a sample of fifteen university libraries of Islamabad, Pakistan. Data were accumulated through questionnaire and analyzed on SPSS. Descriptive and correlation analysis showed the positive and significant relationship between all variables. Series of separate hierarchical regression analysis were used to test the hypothesis. Findings The result revealed that all three kinds of organizational justices (distributive justice, procedural justice and interactional justice) predict the job performance but interactional justice along with leader-member exchange impacts more strongly on job performance. Research limitations/implications The result of this study will assist the library leadership to foster a greater sense of employee worth and teamwork among staff members by implementing organizational justice practices. The study would also enhance the interest of Pakistani Library Information Science professionals and researchers toward behavioral aspects of library administration. Limitation: The results of this study may not be generalized to all universities and other industries of Pakistan as data is collected only from fifteen universities of Pakistan. Secondly, interpretations of results are limited by the cross-sectional design of study and does not allow casual conclusion. Originality/value According to researcher knowledge very few studies have been conducted on the management side of libraries in Pakistan. This paper is the first study in Pakistan Librarianship that examines the linkage between organizational justice, leader-member exchange and job performance.
      PubDate: Thu, 11 Dec 2014 01:11:44 GMT
  • Review of The Boundaries of the Literary Archive – Reclamation and
    • Authors: Stephanie Hung-Gretarsson et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:42 GMT
  • Establishing a Competencies Framework for a Caribbean Academic Library:
           The Case of The UWI Library, Mona Campus
    • Authors: Karlene P Robinson et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose This paper aims to reset the performance bar for the Caribbean professional through the identification and classification of core competencies and skills sets for academic librarians at The University of the West Indies (UWI), Mona Campus. Design/methodology/approach Competency documents published by various library profession organizations and academic libraries across various geographic regions were content analyzed to identify the major skills and competencies of highly skilled professionals. Findings Core competencies selected for The UWI Mona Library are: 1. Uses professional knowledge and practice to lead staff and manage resources 2. Identifies emerging trends and supports innovations 3. Demonstrate willingness to embrace change and utilize best practices in service delivery 4. Analyses situations for appropriate solutions 5. Interacts positively and effectively with others 6. Develops an environment that leads and manages change 7. Manages and mentors staff 8. Sets clear goals and objectives while providing specific performance and feedback Research limitations/implications The competencies profile developed reflects the unique compositions of competencies required by academic librarians working in a 21st Century, Caribbean, regional, academic /research environment. Practical implications This framework will effectively guide the exercises of employee selection and succession planning within the library organization. Ensuring that the best employees are selected augurs well for succession planning within an organization. Originality/value This paper presents the English-speaking Caribbean context for core competencies formulation and a listing of required competencies for The UWI, Mona Library professional.
      PubDate: Thu, 11 Dec 2014 01:11:28 GMT
  • Mastering Digital Librarianship: Strategy, networking and discovery in
           academic libraries
    • Authors: Susanna Carey et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015.
      PubDate: Thu, 11 Dec 2014 01:11:25 GMT
  • Collection Development and Management within Public Libraries in Delhi: A
           Study on Government owned Public Libraries in the Changing Digital
    • Authors: Prabhjeet Kaur et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The purpose of this research was to find out about the collection development and management in the public libraries governed by the Government or its agencies in Delhi and compare them with the international standards for public libraries Design/methodology/approach In all, Delhi has three chains of public libraries namely Delhi Public Library, like Hardayal Municipal Public Library and NDMC Public Libraries. The librarian/heads of selected branches were approached with a structured questionnaire aimed at collecting information on the collection development and managements in these libraries and selected branches. The data was then analysed and interpreted. Findings It was found that with the advent of ICT and its impact on the society, it is evident that the public libraries are not making the desired effort to reach out to the public and make it more appealing to the users. The main problem with the library remains to be the lack of membership. The a few initiatives have been taken, but still there were not many digital services being provided by these public libraries in the present day digital environment. Research limitations/implications The study was limited to the public libraries within the physical region of Delhi only. Practical implications The evaluation sheds light on the existing scenario of public libraries in Delhi and may contribute in their future development development. Originality/value There have been many studies in the past on Delhi Public Library but none have intended to cover other public libraries chains like Hardayal Municipal Public Library and NDMC Public Libraries which are governed by the Government or its agencies and are established with aim of imparting information to the population of Delhi. Also, a similar the comparison with international standards was never done earlier.
      PubDate: Thu, 11 Dec 2014 01:11:24 GMT
  • From good to great managers: The case for a structured continuing
           education program in library management
    • Authors: Miriam Louise Matteson et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The purpose of this study was to examine the perceptions of librarians toward continuing education in library management. Design/methodology/approach The study followed survey design to collect perceptions of librarians from around the United States. 166 usable surveys were returned and the bulk of the analysis examined responses from non-directors (n=96). Findings Non-director librarians identified knowledge areas important for success as a manager including human resources, leadership, and organizational behavior. The majority of respondents assessed their own level of management knowledge as average to above average. 38% of respondents indicated their management knowledge came from workshops, webinars, and conferences. Respondents reported that the opportunity for a salary increase, as well as a personal desire to learn were motivators for seeking continuing education in management. Practical implications A continuing education program in management should extend the knowledge learned in the MLIS degree, address knowledge, skills and individual development, be flexibly scheduled and reasonably priced, and offer clear benefits to the library and to the learner. Originality/value This research demonstrates the importance of building a continuing education program in management that compliments other educational offerings in order to help librarians develop the knowledge and skills needed to lead libraries.
      PubDate: Thu, 11 Dec 2014 01:11:23 GMT
  • Service quality of library front desk staff in medical colleges of Lahore
    • Authors: Waqar Ahmed et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians, keeping in view the expectations will get an idea that how much the services should be improved while the users will have an idea that what they want, and what are they provided with. In additions, the difference between the perception and expectations of the male library users and female library users is explored to give an idea to the librarians that what dimension of the services they need to explore. Design/methodology/approach Quantitative research method was used to conduct this study. The SERVQUAL instrument was used to measure the measure the levels of perception and expectation through a structured questionnaire at the five points likert scale. The tool was used with the permission of the author Parasurman ( All the libraries of affiliated medical college with the University of Health Sciences were the population for this study. Through random sampling technique, 20 questionnaires per medical colleges were filled by the students of medical colleges. 202 questionnaires returned and were analyzed after data entry in Statistical Package for Social Science (SPSS) version 19. Findings Mean of the total respondents indicate that the improvement in all the five dimensions of the service quality is required as the expectations found to be higher in all the five dimensions as compared to the perceptions. Perceived values are higher among female library users, so the library front desk staff requires increasing the perceived values of male users through improving their services to male library users. While comparing the expectations between male and female users, the results indicate that male library users want more responsiveness and reliability from the staff. Research limitations/implications This study measures the perceptions and expectations of the student library users of the medical college affiliated with University of Health Sciences, Lahore. Only main libraries excluding the small departmental libraries are included in this study. This study can be generalized in other private medical colleges as well as other researchers can study further in their own environment. Practical implications The results indicate that the expectations are higher. Keeping in view, the librarians will work to meet the expectations of the users. The expectation of the female users are higher in tangibility and empathy dimensions, while the male users expect more in reliability, responsiveness and assurance dimensions. In short, all the results showed that the expectations were higher than the perceptions. Keeping this study in view, the librarians can improve their weak areas of front desk staff services to meet the expectations of the users. Originality/value It is the first study of its type to measure the service quality of front desk staff. The service quality of front desk staff is never been measured in medical colleges using SERVQUAL in Lahore. The results of this study provide the guidelines to satisfy library users. The difference between the perception and expectations provides librarians and library managers with a road map to develop the service quality of front desk staff to meet the expectation level of the user’s for their satisfaction. This study can be generalized to the medical colleges other than Lahore.
      PubDate: Thu, 11 Dec 2014 01:11:19 GMT
  • Knowledge Management for Service Innovation in academic libraries: A
           qualitative study
    • Authors: Md Anwarul Islam et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose This exploratory study investigates the strategies that librarians employ to ensure quality of service, the ways and barriers for service innovation, and the likelihood of adopting knowledge management for service innovation in libraries. Design/methodology/approach Seventeen academic librarians filled out a qualitative survey with open-ended questions. Findings Most librarians saw service innovation as critical to the continuing success of the library, and felt that knowledge management would be extremely helpful for service innovation in their libraries. The proposed strategies and findings led to a theoretical framework of knowledge management for service innovation in libraries (KMSIL). Originality/value Though exploratory in nature, this is the first study that combines service innovation with knowledge management from the perceptive of academic librarians and has important implications for theory and practice. The proposed theoretical framework could serve as the basis for a deeper study and further research in this area.
      PubDate: Thu, 11 Dec 2014 01:11:18 GMT
  • A conceptual model of Open Access Institutional Repository in Indonesia
           academic libraries: viewed from knowledge management perspective
    • Authors: Ida Farida et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose This paper attempts to build a conceptual model of Open Access Institutional Repositories (OAIR) in Indonesia Academic Libraries, viewed from Knowledge Management Perspective. Design/methodology/approach Literature-based conceptual analysis of previous studies related to open access, institutional repositories viewed from knowledge management perpective. Findings The conceptual model of OAIR emphasizes three variables - people collaboration, process, and technology functions. These variables, with their many elements, are integrated together in order to help the university or HE institution in capturing its own scholarship produced as a whole. Besides, that integration aims at facilitating knowledge sharing so as to enrich knowledge content and to enhance global access. A process chart of OAIR based on the conceptual model is built to illustrate knowledge content recruitment in Indonesia academic libraries. Research limitations/implications The conceptual model proposed in this paper is not yet formally tested. It needs more research to understand the Indonesian context of OAIR to build a more accurate model, based on the experiences in developing and implementing OAIR in Indonesia Higher Education Institutions. Originality/value Many academic Libraries in Indonesia develop Open Access Institutional Repository (OAIR) to increase the visibility of the scholarship of the parent Higher Education institution. It is significant to view the practice of OAIR in academic library from the Knowledge Management Perspective. Knowledge Management implementation is almost unheard of in Indonesia universities. However, The Open Access Institutional Repository phenomenon in Indonesia academic libraries can be viewed as a Knowledge Management initiative.
      PubDate: Thu, 11 Dec 2014 01:11:08 GMT
  • Identifying Values of Special Library Professionals of India with
           reference to the JOCLAI Code of ethics
    • Authors: Nandini Dutta et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The objective of the present study is to identify a shared set of professional values relevant to the special library professionals of India. This paper deals only with the process of compilation of a master list of relevant values which is a prerequisite for a survey to study preferences of values of the community of library professionals. Design/methodology/approach Review of literature, both Indian and international, and content analysis were undertaken to develop a set of common professional values relevant to the Indian special library professionals. Findings of empirical studies on core values and statements of core values of library associations provided the basis for identifying the values. Findings The final shortlisted 16 common core values relevant to the Indian special library professionals include Accountability, Collaboration, Confidentiality, Copyright, Cultural Diversity, Diversity of Opinion, Equality of Access, Information Literacy, Innovation, Integrity, Intellectual Freedom, Leadership, Literacy, Preservation of the record, Professional Neutrality and Service. This master list of values has been derived from the merger of the lists of values derived from JOCLAI Code of ethics and Koehler et al's list along with SLA's statement of core values. This list can be also used with some modifications for study of preferences of core values of all sections of the Indian library professionals. Originality/value This paper is about an original initiative undertaken to develop a set of core values relevant to both the special library professionals and the Indian library professionals in general.
      PubDate: Thu, 11 Dec 2014 01:11:06 GMT
  • Towards a new library system - a paradigmatic shift in the Finnish library
           system planning and acquisition
    • Authors: Jarmo Saarti et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose Finnish libraries are using different integrated library systems. Higher education libraries funded by the Ministry of Education and Culture are using the same ILS in three different installations on the same hardware. Special and public libraries are using several different systems. Many of these library systems are reaching their end-of-life phase. During the spring and summer of 2011 all the Finnish library sectors together with the National Library of Finland formed a joint committee in order to assess the feasibility of a library system entirety, possibly an open source solution that would suit the needs of all the different types of libraries. The paper describes and analyses the planning for the acquisition of a new library system initiated in year 2012; the concept is to try to establish a joint system with common databases for all the libraries in all sectors willing to collaborate in this effort. Design/methodology/approach The paper describes the evolution of the Finnish library systems and evaluates the methods used in the planning of the new library automation system. Findings The broad model of group working was useful in policy making and committing the libraries to the joint project. Using social web-technologies were efficient in project communication and marketing. This type of semi-professional planning was not able to produce accurate specification for programming thus a need for follow-up project became evident. Research limitations/implications The paper is based on Finnish experiences. Originality/value The paper provides an analysis on the usability of broad group working type of approach to the policy making and planning of library automation systems.
      PubDate: Thu, 11 Dec 2014 01:11:05 GMT
  • From Change to Organizational Transformation: a Survey of Tehran Medical
           Science University’s Libraries
    • Authors: Mohsen Nazarzadeh Zare et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose The main aim of present survey was studying the application level of transformational organization components from Tehran Medical Science University librarians` point of view. Design/methodology/approach The present survey method is descriptive- scaling. The statistical population of this survey has included all librarians of Medical Science University of Tehran about 50 individuals. As a few numbers of statistical population, almost all of them were surveyed. Accomplished questionnaires were used to collect data. To analyze data, Kolmogrov, -Smirnov test, Pearson correlation coefficient and Friedman test were used. Findings The results of survey showed that all components of transformational organization in the libraries of Medical Science university of Tehran were not very strong. Although the results of this survey showed that transformational organization components in the libraries of Medical Science university of Tehran are weak , to reach such a desirable level in libraries preparation of this university for converting to transformational organization , it is essential for managers and organizers of these libraries to take making relations more extensive among managers and staff for more cooperation in organization decision making , appropriate human resource training with up-to-date process , planning and practicality of organization knowledge map for discovering the talents and their management into serious consideration . Originality/value To change conventional organization to a transformational one, change and transformation should occur in attitude and human resource knowledge organization and gradually in other dimensions means organizational structure, organizational culture and technology.
      PubDate: Thu, 11 Dec 2014 01:11:04 GMT
  • Actively Demonstrating Library Expertise in a Research Assessment Exercise
    • Authors: Gabrielle Ka Wai Wong et al
      Abstract: Library Management, Volume 36, Issue 1/2, January 2015. Purpose This paper describes HKUST Library’s active participation in helping the university prepare for the 2014 Research Assessment Exercise (RAE 2014) in Hong Kong. Through the process we demonstrated library’s value and librarians’ expertise in supporting research. Design/methodology/approach This is a case study that highlights how HKUST Library tackled this complex exercise. The effort was delineated as three stages: the design stage when we proactively supported the electronic system design for RAE 2014, the formation stage in which the submission infrastructure was built, and the data process stage. Findings Based on the Library’s experience in creating and managing the Institutional Repository and the Scholarly Publication Database, our participation proved to be instrumental in designing and building the electronic infrastructure for the RAE 2014. After the project, the HKUST research community had higher trust and regard of the Library, both for our research information management systems and librarians’ expertise in providing research support service. Practical implications The paper elaborates details of HKUST Library’s effort, including human resource deployment, project management strategy, operational tactics, challenges we faced and keys to success. Our experience demonstrates that libraries and librarians can establish credibility and gain respect from research communities through delivering tangible outcomes. Originality/value There is very few case studies in the literature on libraries’ participation in and contribution to research assessment exercises. This paper fills a gap in the area.
      PubDate: Thu, 11 Dec 2014 01:11:03 GMT
  • Informing library research with focus groups
    • Authors: Graham R. Walden
      Abstract: Library Management, Volume 35, Issue 8/9, Page 558-564, November 2014. Purpose – The purpose of this paper is to demonstrate alternative strategies to enhance participant interaction in library focus groups. Design/methodology/approach – Descriptive alternatives strategies are suggested as techniques to enhance participant interaction in library focus groups. Findings – There are no findings as such, rather this is a paper which suggests different approaches than have hitherto be tried in library focus groups. Originality/value – There has not been a similar article or set of proposed alternative strategies on this subject in so far as library focus groups are concerned.
      PubDate: Mon, 27 Oct 2014 09:18:20 GMT
  • Mapping the future: (yin yang) career development collaboration
    • Authors: JoAnne Sparks et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 629-644, November 2014. Purpose – (yinyáng in Pinyin) is about interconnectedness rather than opposites. The purpose of this paper is to highlight how collaboration connects and strengthens the efforts across the sector and reinforces how the sum of the parts is greater than any one university alone. This paper shares the experience of conducting a collaborative project with three universities. It illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia's higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library services and eResearch. Design/methodology/approach – Bond University, University of Western Australia and Griffith University have collaborated to develop a career mapping toolkit which builds on an earlier commissioned project completed by Council of Australian IT Directors (CAUDIT) focusing on enterprise information technology roles. This tri-institutional collaborative project reviews in detail the skills, knowledge and abilities of library and eResearch management roles in the respective organisations. Findings – This project has been hugely rewarding for the initial three project partners who worked and collaborated well together, successfully completing project goals within agreed timeframes. Looking forward, career pathing will become more widespread as managers receive the requisite training, take ownership of these activities and grow to fully realise the value and potential of active career management to team performance. Ultimately, the use of the career pathing toolkit will enhance career satisfaction of the individual which in turn will lift the productivity of the organisational unit. Research limitations/implications – To ensure the ongoing viability of the career pathing toolkit, it is necessary to measure its relevance and effectiveness: each institution is confident in adopting/modifying the final product for internal use. This demonstrates confidence in the quality of the work produced by the other collaborators; adoption of the product by institutions which were not part of the initial collaboration; and willingness of another institution (not originally involved) to join the collaborative project and make a contribution. Practical implications – The catalyst for collaboration between the three universities was realised when the authors saw an opportunity to address the important and pressing issue of career and workforce planning as a partnership project. The main objective for collaboration was to achieve a more comprehensive and speedier project outcome. Social implications – This paper shares the outcomes of the project which illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia's higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library and eResearch. Originality/value – The aim is to develop a toolkit that: catalogues and maps the core professional roles needed in the next two to three years in the respective institutions; and specifies the knowledge and experience required in each core professional area including where there is overlap. In essence, the career map provides a toolkit for identifying the knowledge areas and skills, abilities and competencies required for each core area (organised by career streams) and professional role.
      PubDate: Mon, 27 Oct 2014 09:18:18 GMT
  • Multiple constituencies model in the identification of library
    • Authors: Susan A. Henricks et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 645-665, November 2014. Purpose – Public libraries can benefit from understanding the perspectives of various stakeholders leading to the development of measures for decision making and competing for funding as well as demonstrating accountability. The purpose of this paper is to examine library effectiveness from the perspective of multiple stakeholders from a list of indicators pertinent to today and to determine which are most important to a constituency of a single library and any differences among the various constituencies. Design/methodology/approach – A survey that listed indicators of effectiveness for a public library was given to four stakeholder groups of a city library: employees, library board, library foundation members, and the public. Findings – Of the 51 indicators, 39 comprised eight dimensions of effectiveness under the labels of: user experience, facility, digital collection, social media and board, community use, employees, administration, and collection management. The number of statistically significant differences was greatest between the library board and the public as well as the employees and the public. Originality/value – Indicators of public library effectiveness have not been updated for the twenty-first century.
      PubDate: Mon, 27 Oct 2014 09:18:17 GMT
  • E-learning and information literacy at the University of Jos
    • Authors: Vicki Lawal et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 607-628, November 2014. Purpose – The purpose of this paper is to examine the potential role of information literacy (IL) within the changing context of the e-learning environment at the University of Jos in recent years. It focuses and emphasises the role of the University library in facilitating teaching and learning through the use of e-learning platforms in teaching information retrieval skills. The paper aims to identify gaps in students’ information skills that could be addressed through IL instruction. Design/methodology/approach – The study employed a case study research design while the methodology involved the administration of structured questionnaires to the two groups of respondents. Findings – Findings from the study provide useful insights to the skills challenges experienced by students and point to a need for effective collaboration between the library, faculty and management in order to promote a better approach to learning at the institution. Originality/value – By emphasising the role of the library, the paper contributes to previous studies on e-learning at the University and provides a basis for further research in this regard.
      PubDate: Mon, 27 Oct 2014 09:18:12 GMT
  • Improving academic library website accessibility for people with
    • Authors: Lisa Billingham
      Abstract: Library Management, Volume 35, Issue 8/9, Page 565-581, November 2014. Purpose – The purpose of this paper is to explain how Edith Cowan University (ECU) Library improved the accessibility of their web site, aiming for Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA. It describes the results obtained. Design/methodology/approach – Initial testing by consultants was conducted in October 2012. The web site was defined as all webpages which appear part of the library web site, including supplier webpages, plus pages from the university web site and library web site. Library staff applied the recommendations to pages which they could edit, and discussed the recommendations with suppliers to improve their product's accessibility. The web site was re-tested in June 2013. Findings – ECU Library web site failed WCAG 2.0 Level A standard in the initial testing and re-testing. Many individual pages which failed initially passed the re-test. The smallest improvement was seen in suppliers’ web sites. Practical implications – This paper could help libraries to improve web site accessibility, as it covers negotiating with suppliers to upgrade their web sites, plus upgrading editable webpages. It shows initial and re-test results, allowing libraries to compare their results to those of ECU. Legislation and guidelines state web sites should be accessible to all users and organisations providing non-accessible web sites risk being sued. Social implications – A web site not complying with WCAG version 2.0 would be very difficult for people with disabilities to access. Upgrading ECU Library's web site will provide all users with more equal access to the resources. Originality/value – This study describes problems in upgrading academic library webpages and related supplier web sites and organisation web site to improve accessibility for people with disabilities.
      PubDate: Mon, 27 Oct 2014 09:17:56 GMT
  • The Librarian's Guide to Academic Research in the Cloud
    • Abstract: Library Management, Volume 35, Issue 8/9, Page 687-688, November 2014.
      PubDate: Mon, 27 Oct 2014 09:17:54 GMT
  • Culture, politics and university library consortia in china and the US
    • Authors: D. E. Perushek et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 594-606, November 2014. Purpose – Using three university library consortia China Academic Library and Information System (CALIS) (China), Greater Western Library Alliance (GWLA) (USA) and Joint University Librarians Advisory Committee (JULAC) (Hong Kong) as examples, the purpose of this paper is to compare the administration of three university consortia and to explore the cultural, educational and geopolitical forces that produce and shape university library consortia. Design/methodology/approach – The methodology used reviewed published and proprietary documents, interviews and observation. Findings – While the stated objectives are similar, the three vary markedly in size, funding source, and whether programming is a bottom-up decision or emanates from the central government. CALIS was started by China's Ministry of Education, who also helps in setting programmatic agendas and appointing managers; GWLA came into existence through the efforts of a small group of university librarians, elect their own board and set programming in response to member needs and suggestions; JULAC, initiated by the university librarians in Hong Kong has some support from the government through bodies charged with the oversight of the universities. The differing educational systems also influence programming, for example in the relative importance member libraries place on preferential inter-library loan. Originality/value – There are few comparative studies of library consortia found in Asia and the US comparative studies of consortia encourage an understanding of the benefits of different consortia models.
      PubDate: Mon, 27 Oct 2014 09:17:47 GMT
  • Law Firm Librarianship: Issues, Practice, and Directions
    • Abstract: Library Management, Volume 35, Issue 8/9, Page 689-691, November 2014.
      PubDate: Mon, 27 Oct 2014 09:17:46 GMT
  • Consortium Approach to Resource Sharing in an E-Environment
    • Abstract: Library Management, Volume 35, Issue 8/9, Page 684-685, November 2014.
      PubDate: Mon, 27 Oct 2014 09:17:45 GMT
  • Institutions collaborating on an information literacy assessment tool
    • Authors: Sara Sharun et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 538-546, November 2014. Purpose – The purpose of this paper is to create an information literacy (IL) instruction assessment tool that responds to the unique needs of individual institutions and provides a strategic and relevant model for assessing IL skills among undergraduate students. Design/methodology/approach – The research team designed a post-test questionnaire comprised of two demographic questions, two open-ended questions and a pool of skill-based multiple-choice questions mapped to Association of College and Research Libraries Information Literacy (ACRL IL) Competency Standards for Higher Education. Participating librarians used a customized questionnaire to assess student learning at the end of their one-shot instruction sessions. Findings – In their responses to the multiple-choice questions, students demonstrated a clear understanding of ethical use of information and a strong ability to select appropriate tools for accessing information sources. Student responses to the open-ended questions revealed a wide range of confidence and ability levels, and provided insight into the frequency, depth and breadth with which various ACRL Standards are being addressed in library sessions. Research limitations/implications – This paper reports on student responses to questions that have subsequently been identified as problematic; therefore, strong inferences cannot be made about student learning from these responses. Questions have since been improved with further revision. In addition, the sample sizes for individual questions were too small to be generalizable. Practical implications – The intentional and strategic approach to the development of the assessment tool and its implementation is that it be practical and easy to implement for partner libraries. It is intended to make assessment of IL in the undergraduate context be assessable to all academic librarians who desire to participate. Originality/value – This paper describes a unique assessment tool that is designed to be responsive to local needs and provide a cost-free assessment option for academic libraries.
      PubDate: Mon, 27 Oct 2014 09:17:36 GMT
  • Building Mobile Library Applications 12: The Tech Set
    • Abstract: Library Management, Volume 35, Issue 8/9, Page 688-689, November 2014.
      PubDate: Mon, 27 Oct 2014 09:17:35 GMT
  • “Making space” in practice and education: research support
           services in academic libraries
    • Authors: Mary Anne Kennan et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 666-683, November 2014. Purpose – How academic libraries support the research of their parent institutions has changed as a result of forces such as changing scholarly communication practices, technological developments, reduced purchasing power and changes in academic culture. The purpose of this paper is to examine the professional and educational implications of current and emerging research support environments for academic libraries, particularly with regard to research data management and bibliometrics and discuss how do professionals and educators “make space” as new service demands arise' Design/methodology/approach – The present paper uses data from a recent survey of research support provision by academic libraries in Australia, New Zealand, the UK and Ireland, (authors 2013), and provides additional in depth analysis of the textual responses to extend the analysis in the light of forces for change in higher education. The original online questionnaire surveyed current and planned research support in academic libraries, and constraints or support needs related to service developments. It was distributed to 219 institutions in Australia, New Zealand, the UK, and Ireland, and obtained 140 valid responses (response rate of 63.9 percent). Results were analyzed using descriptive statistics with thematic categorization and coding for the textual responses. Findings – Most academic libraries surveyed are already providing or planning services in the focal areas of bibliometrics and data management. There was also increasing demand for other research support services, not the focus of the study, such as eresearch support, journal publishing platforms, and grant writing support. The authors found that while many academic libraries perceive increasing research support services as a “huge opportunity” they were constrained by gaps in staff skills, knowledge, and confidence and resourcing issues. With regard to staff education and training, it was reported they require a broader understanding of the changing research and scholarly landscape, the research cultures of different disciplines, and technological change. There was a near-universal support for development of more comprehensive, specialized, LIS education to prepare professionals for broader research support roles. Originality/value – This further analysis of the implications of our survey in relation to influences such as economics, academic culture, technology, raises questions for both educators and practitioners about the future direction of the profession and how the authors collectively “make space” as new potential services arise.
      PubDate: Mon, 27 Oct 2014 09:17:32 GMT
  • M-libraries 4: From Margin to Mainstream – Mobile Technologies
           Transforming Lives and Libraries
    • Abstract: Library Management, Volume 35, Issue 8/9, Page 685-687, November 2014.
      PubDate: Mon, 27 Oct 2014 09:17:28 GMT
  • Interdisciplinary librarians: self-reported non-LIS scholarship and
           creative work
    • Authors: Susan E. Thomas et al
      Abstract: Library Management, Volume 35, Issue 8/9, Page 547-557, November 2014. Purpose – The purpose of this paper is to interpret and discuss survey results of a study of academic librarians’ scholarship and creative work outside of library and information science in order to reveal some librarians’ motivations to perform such work as well as their perceptions of administrators’ attitudes toward it. Design/methodology/approach – The authors published a link to a qualitative survey instrument on COLLIB-L and ULS-L, the e-mail lists for the college libraries section and the university libraries section of American Library Association, asking that only academic librarians engaged in scholarship and creative work outside of library and information science participate. This paper is an exploratory analysis of the survey results. Findings – Librarians reported that they produce such work for many reasons, including personal satisfaction, dynamic and successful liaison work, and ongoing commitment to scholarship and creative work. Academic librarians who produce non-LIS work do so with varying levels of support, and the recognition of such work is inconsistent among institutions. Originality/value – The authors are the first to query American academic librarians specifically about their scholarship or creative work outside of library and information science. Managers and administrators will glean much about academic librarians’ attitudes toward such work and how it adds value to the library operation and institution. Findings could affect criteria for reappointment, promotion, and tenure.
      PubDate: Mon, 27 Oct 2014 09:17:26 GMT
  • 23 Mobile Things: self-directed and effective professional learning
    • Authors: Michael Stephens
      Abstract: Library Management, Volume 35, Issue 8/9, Page 582-593, November 2014. Purpose – The purpose of this paper is to examine the “Mobile 23 Things” survey results from the program offered by Guldborgsund-bibliotekerne (a public library in Denmark) and present the findings as support for professional development (PD) models to increase library staff familiarity with emerging technologies. Design/methodology/approach – Using an integrated, exploratory approach, a web-based survey tool, developed for a previous Learning 2.0 study, was adapted for this study, with survey questions translated English – Danish, and responses Danish – English. The data gathered from both pre- and post-program surveys are presented and analyzed. Findings – The research results identify that 23 Mobile Things increases familiarity with movable technologies, promotes inclusive learning, and can be an effective model for delivering PD. Originality/value – This paper reports on the first research study to evaluate the 23 Mobile Things model and provides evidence that this model of library staff PD can be an overall beneficial experience that increases staff knowledge and expertise related to mobile devices and applications.
      PubDate: Mon, 27 Oct 2014 09:17:23 GMT
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