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Journal Cover   Library Management
  [SJR: 0.948]   [H-I: 12]   [898 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0143-5124
   Published by Emerald Homepage  [310 journals]
  • Ten Northumbria Conferences: the contribution to library management
    • Authors: J. Stephen Town, Joan Stein
      Abstract: Library Management, Volume 36, Issue 3, March 2015.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:41 GMT
      DOI: 10.1108/LM-11-2014-0135
       
  • One score on – the past, present and future of measurement at UOW
           Library
    • Authors: Margie Jantti
      Pages: 201 - 207
      Abstract: Library Management, Volume 36, Issue 3, Page 201-207, March 2015. Purpose – The purpose of this case study is to provide an overview of the evolution of performance measurement at the University of Wollongong (UOW) Library. Through iterative review, a framework was sought that would enable it to: demonstrate value and impact; better assess the demand and uptake of services and to evaluate relevance; improve the capture and reporting of continuous improvement initiatives; create a new narrative for communicating its role and unique contribution to UOW’s strategic agenda. Design/methodology/approach – Since 1996, the Performance Indicator Framework (PIF) has been used to monitor and drive improvement, and to acquire evidence and milestones of success. As the issues of value and impact emerged in both in assessment theory and practice, it was timely to critically reassess the capability of the PIF and to optimise its alignment to the Library’s new structure and strategic focus. Findings – Initial observations revealed an improved: confidence and independence in team leaders and managers using the PIF and communicating results and outcomes; ability to illustrate the interdependencies of processes, activities and projects; narrative for performance reporting. Practical implications – UOW Library acknowledges limitations in its competency to establish hard, rigorously tested measures for the indicator “impact”. A key outcome sought from the review was the formation of a new mind-set; to think differently about performance and outcomes. The Library was prepared to accept on a pragmatic level, the identification of proxy measures that could support in some way the narrative and habits that were sought in considering performance data and outcomes. Originality/value – This paper fulfils an identified need to challenge how libraries consider their effectiveness and their value and impact.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:08 GMT
      DOI: 10.1108/LM-09-2014-0103
       
  • Re-skilling for the digital humanities: measuring skills, engagement, and
           learning
    • Authors: Nisa Bakkalbasi, Damon Jaggars, Barbara Rockenbach
      Pages: 208 - 214
      Abstract: Library Management, Volume 36, Issue 3, Page 208-214, March 2015. Purpose – The purpose of this paper is to describe an assessment design for the Developing Librarian training program. The Developing Librarian training program created by and for librarians and professional staff in the Humanities and History division is a two-year training program to acquire new skills and methodologies to support the digital humanities. The program is based on the assumption that learning must happen in context; therefore the training is project based with all participants engaged in building a digital humanities research site as a team. This approach enables participants to learn about new tools in a sustained manner that parallels the way humanities researchers are likely to use them. Design/methodology/approach – In order to measure the success of achieving this goal, program designers defined three objectives: learn tools and methods that support the emerging research needs and trends in the humanities; create a more interesting and engaging work environment for librarians and professional staff; and engage effectively with the humanities research community across the University. Three methods/instruments were: Explicit Self-Reflections to assess what participants learned in each training unit; the Utrecht Work Engagement Scale to measure how participants feel about their work before and after the training program; and the Skill Set, Knowledge and Attitude Assessment to be administered at completion to measure the effectiveness of the training program as a whole. Findings – At the time of writing, the Developing Librarian Project is mid-way to completion, and implementation of the assessment plan is ongoing. Based on these self-reports, there is evidence that the training program has been effective, and participants have been successful in meeting most of the learning objectives identified in the units completed. While self-assessment of knowledge and skills may have its limitations, this technique is proving adequate and efficient for achieving the program’s goals. This method encourages experimentation and establishes failure as an important aspect of the learning process. Research limitations/implications – An assessment approach such as this does not measure the impact of training and development on digital humanities research, but initiates a valuable process, highlighting skills gaps at the individual, and organizational levels. These data are important for identifying and implementing appropriate training opportunities for librarians supporting emergent research activities and for understanding what skills and professional preparation are needed for new staff recruited into the organization. Originality/value – A successful training program should be benchmarked, evaluated in a substantive and systematic way, and improved continuously. A formal assessment plan, directly tied to clearly articulated objectives, helps assure that such a program is effectively evaluated, iteratively developed, and successfully implemented. The Developing Librarian Project provides a useful model of how an academic library can leverage assessment and evaluation processes to identify skills gaps and training needs and generate actionable data for improving staff learning.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:15 GMT
      DOI: 10.1108/LM-09-2014-0109
       
  • Evaluating the intellectual assets in the Scholarship and Collections
           directorate at the British Library
    • Authors: Alice E Schofield, Barbara Anne Sen, Ana C Vasconcelos
      Pages: 215 - 222
      Abstract: Library Management, Volume 36, Issue 3, Page 215-222, March 2015. Purpose – The purpose of this paper is to evaluate the intellectual assets within the Scholarship and Collections directorate at the British Library. Design/methodology/approach – A phenomenographic approach is used gathering data via 25 in depth interviews with directorate staff and stakeholders complemented by document analysis. Findings – The findings identified issues specific to British Library such as the need for more clearly definitions of key business areas, and untapped resources within the directorate. Research limitations/implications – This study was limited to a single directorate within the British Library. From the findings a balanced scorecard was developed for the directorate adaptable for all departments within the directorate. The model could be adapted for other organisations. Practical implications – The study illustrates the value of adaptable scorecards allowing individual key performance indicators (KPIs) to be tailored to suit each department’s needs and ensure equal representation. Using the model would allow for internal benchmarking to take place. Originality/value – This research presents a scorecard model that allows intellectual assets to be considered alongside traditional performance indicators and acknowledge the value of intellectual assets within the organisation.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:46 GMT
      DOI: 10.1108/LM-10-2014-0121
       
  • Capturing the contribution of subject librarians
    • Authors: Sheila Corrall
      Pages: 223 - 234
      Abstract: Library Management, Volume 36, Issue 3, Page 223-234, March 2015. Purpose – The strategic contribution of subject librarians as information specialists in the digital world has been questioned by institutional administrators, but others have identified expanded roles and new opportunities in learning and research support. The purpose of this paper is to investigate the application of Kaplan and Norton’s strategic management system of balanced scorecards and strategy maps to subject librarianship in universities, with particular reference to the intellectual capital represented and created in the structures, relationships, and know-how of liaison work. Design/methodology/approach – A literature review was used to define established and emergent roles, responsibilities and skillsets of subject librarians, including their reach beyond the library. A web site survey investigated goals, actions, and values related to liaison work in UK library strategies. Data were analyzed thematically to develop an exemplar map and assess its potential for evaluating the contribution of subject librarians. Findings – Core functions continue, with expanded scope and competencies. Collaboration and integrated services are key trends for mapping. Liaison work is poorly documented in existing strategies. Preliminary results suggest that strategy maps can be used to illustrate the strategic contribution of subject librarians. Research limitations/implications – The paper reports the early stages of a multi-phase project. The results are limited to the conceptual phase. The next phase will explore the development of both maps and balanced scorecards via case studies in different countries. Originality/value – There are few examples of library applications of strategy maps and balanced scorecards at unit or program level, and none with a focus on the intangible assets of subject librarians.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:18 GMT
      DOI: 10.1108/LM-09-2014-0101
       
  • Measures of relationship capital for the value scorecard
    • Authors: J. Stephen Town
      Pages: 235 - 247
      Abstract: Library Management, Volume 36, Issue 3, Page 235-247, March 2015. Purpose – The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the measurement of relationship capital (RC) for academic and research libraries. Design/methodology/approach – The research approach has been to employ a mixed method research strategy combining desk research on the concepts of the definition of RC and its foundation theories with an exploration of relational capital assessment methods from other industries. A historical review is presented with cases of the traditional main method of delivering effective relationships in libraries (embedded librarians, academic liaison and subject librarians). Findings – The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital. Originality/value – The paper fills a gap in the consideration of the importance of relationships to academic and research libraries, and provides a unique and original framework for assessment and measurement.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:27 GMT
      DOI: 10.1108/LM-11-2014-0134
       
  • Affective relationships between users and libraries in times of economic
           stress
    • Authors: Angeliki Giannopoulou, Giannis Tsakonas
      Pages: 248 - 257
      Abstract: Library Management, Volume 36, Issue 3, Page 248-257, March 2015. Purpose – Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic recession, libraries have been struck by severe budget cuts that have forced them to shrink services to the end users. The purpose of this paper is to measure the opinion of academic libraries users on four main criteria categories, namely, cost, space and atmosphere, personnel behavior and facilitation of collaborative work and to reflect the level of affective relationship of users with their libraries. Design/methodology/approach – The survey followed a quota sampling technique and was addressed to users of all levels (students, post-graduate, faculty members, etc.) from all academic libraries across Greece, resulting in 950 questionnaires that were then processed with inferential statistical methods. The study applies the Stimulus-Organism-Response (SOR) behavioral framework to measure the opinion of the users on the criteria categories. Findings – The study provides representative findings from all Greek academic libraries and shows that libraries are considered as spaces that facilitate pleasant reading and studying, as well as efficient collaborative work. Library users are in overall satisfied by the personnel behavior and productivity, but they also believe that there are margins for further improvement of its knowledge, while they think that the cost of services should be revised and echo the current situation. Practical implications – The study is primarily a quantitative one and as such it provides the broad view of the current situation in the country. It focusses on important drivers of the expression of affective relationships and its findings can be useful to library administrators as it highlights the effects of economic crisis on key areas of library operation. Originality/value – It is the first nation-wide user survey that reports findings and recommendations from a national-wide user-based survey that was conducted in 2012. Previous nation-wide surveys were mainly addressed to library personnel or limited to specific institutions. The study is also the only one to the authors’ knowledge that applies the S.O.R. framework in the academic library setting.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:05 GMT
      DOI: 10.1108/LM-10-2014-0119
       
  • The Quality Maturity Model: your roadmap to a culture of quality
    • Authors: Frankie Wilson
      Pages: 258 - 267
      Abstract: Library Management, Volume 36, Issue 3, Page 258-267, March 2015. Purpose – The purpose of this paper is to present the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides a framework for libraries to self-assess their progress towards achieving a culture of quality. Design/methodology/approach – The research used a Design Science approach and predominantly grounded theory methodology to develop the QMM as a roadmap that defines an ordinal scale for measuring the maturity of an academic library’s quality culture. Findings – The QMM describes seven facets of quality culture, and five levels for each facet. Practical implications – The QCAI enables libraries to locate themselves within the quality maturity landscape. They will then be able to use the QMM as a roadmap to plan their route to improvement. Such a strategic approach to improvement allows libraries to make sense of the literature in terms of what is appropriate for them, so avoiding expensive irrelevancies. Originality/value – The QMM is unique. There are other models that assess quality culture, but the details of these models are kept secret and the only way to be assessed is by paying a consultancy fee. There are other models that make their details public, but they describe only one or two aspects of quality culture, not all.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:16 GMT
      DOI: 10.1108/LM-09-2014-0102
       
 
 
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