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Journal Cover   Library Management
  [SJR: 0.948]   [H-I: 12]   [740 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0143-5124
   Published by Emerald Homepage  [310 journals]
  • Policy Framework on Social Welfare Information Management And Services For
           Nigerian Public Libraries: Promoting Sustainable Development
    • Authors: Jamilu Abdullahi
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose Looking at the present Nigeria’s quest to become one of the top twenty (20) economies of the world by the year 2020, the paper proposes that Nigerian public libraries, as key players in community development, should provide resources and services for the promotion of social welfare sector of the country by introducing relevant key information management and service policies. These strategic policies should include identification of various user groups, deployment of specialized information professionals, provision of adequate financial resources, social welfare information resource development planning, effective information service delivery system, partnership arrangements and adaptation of information and communication technology. Design/methodology/approach Essential to this paper is to take into account the importance and relevancy of policies, strategies and procedures of information management and services to Nigerian public libraries. Findings There is continuous rising concerns about the current situation of the country’s socio-economic problems and challenges. However, despite the problem of poor and inadequate ICT facilities in Nigerian public libraries, the ICT infrastructure including the Internet will significantly enhance the social welfare information service process in these libraries, if fully adopted. Also very important here is that, the libraries should support community awareness programmes on local radio stations or local television channels to compliment the collection of materials in the library. Originality/value Nigerian public libraries should be seen as places for all; and participants in community activities must therefore provide relevant data and information to social welfare workers for effective policy/decision making. It is also important that the libraries should help in the identification of areas of welfare that require urgent attention or thorough investigation, examination and analysis.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:25 GMT
      DOI: 10.1108/LM-08-2014-0088
  • Convergence of Digital Humanities and Digital Libraries
    • Authors: Ying Zhang, Shu Liu, Emilee Mathews
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose Digital humanities (DH) has become a much discussed topic among both humanities scholars and library professionals. The library and information science (LIS) community has taken efforts in providing new facilities and developing new services to meet humanities scholars’ changing research behaviors and needs employing digital tools and methods. How to effectively collaborate with the DH community has been a challenging task to LIS in their digital library (DL) development endeavors. This paper aims to discover productive ways for LIS to support DH scholarship, specifically, what DL components, including content, technology, and service, should and could be developed for digital humanists. Design/methodology/approach As an initial effort of the Digital Humanities Interest Group (DHIG) at University of California, Irvine (UCI) Libraries, our examination is primarily based on a cross-boundary environmental scan in both DH and DL fields. The environmental survey includes both a literature review and web and physical site visits. The survey results, especially a gap analysis between the behaviors and needs of humanities scholars and the digital content, technologies, and services currently offered by the DL community, are used to shape our proposed roles of digital humanities librarianship. Findings 1) DH’s innovative approach to research and teaching practices brings opportunities and challenges. 2) DH research is collaborative work. 3) Major channels are established for the DH community. 4) Various tools and datasets are developed to support different types of projects. 5) DH community has unbalanced geographical and disciplinary distribution. 6) DH research output still lacks attention, integration, and sustainability. 7) LIS professionals play unique roles in DH projects. Overall, the communities of DH and DL share common goals and tasks. Practical implications This paper proposes these present and future roles of LIS professionals: 1) Creator and contributor. 2) Curator. 3) Messenger and liaison. 4) Educator. 5) Mediator and interpreter. 6) Host. 7) Partner. 8) Innovator. 9) “Hybrid scholar”. 10) Advocate. 11) Consultant. At the organizational level, libraries should demonstrate higher efficiency and effectiveness in our services by revamping organizational culture or structure to stimulate and realize more and deeper cross-boundary conversations and collaborations. On a larger scale, the DL community should strive to become more visible, valuable, and approachable to the DH community; and even better, become part of it. Originality/value This paper examines both DH and DL fields critically and connects the two communities by discovering gaps and commonalities. Based on the findings, we recommend roles and actions to be taken by LIS professionals, libraries, and the DL community. This paper is valuable to both humanities scholars who are seeking support in their research using digital methods and LIS professionals who are interested in providing more effective and suitable services. The paper also helps library administrators and aspiring librarians better understand the concept of DH and grasp insight on the present and future of DH librarianship.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:24 GMT
      DOI: 10.1108/LM-09-2014-0116
  • To Seize the Emerging Historical Opportunity of the Networked Knowledge
    • Authors: Kai Lu, Beijun Shen, Dehua Ju
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose To explore a new way for knowledge services of the digital library which can transform knowledge resources into real social value. Design/methodology/approach The ‘Internet of Knowledge’ approach was proposed for the first time as an intentional means to organize ‘Too Big’ and scattered knowledge resources into high-efficiency fuels for driving purposeful knowledge works. Findings It is a new methodology and insight proposed for building digital libraries which stresses on active and diligent services with linked and shared resources rather than resource ownership. Research limitations/implications The proposed knowledge organization is based on domain-specific body of knowledge. The engagement of domain experts is the key success factor. Practical implications The whole design framework has been adopted in constructing the new Zhoushan Ocean Digital Library to support sustainable development of marine economy. Originality/value The proposed knowledge cloud services will be pave a knowledge superhighway to help millions Chinese professionals stepping towards the technology peak.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:22 GMT
      DOI: 10.1108/LM-08-2014-0086
    • Authors: Hoan Anh Thi Tran
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose To reveals a practical situation at a public library as GSL Design/methodology/approach The effects of the digital information environment to activities of public library How to deal with this challenging based on the situation of the General Sciences Library of Hochiminh City (GSL). The process of changing from traditional services to modern services The difficulties that GSL has experienced and lesson-learns Findings The difficulties during the period of changing the library is just the challenges to help GSL improves our position in the community of users. Originality/value This is a conceptual paper which is presented at the Shanghai International Library Forrum on July 2014.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:21 GMT
      DOI: 10.1108/LM-08-2014-0096
  • Managing Library Innovation Using the Lean Startup Method
    • Authors: Mark Bieraugel
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose The purpose of this paper is to argue the case that libraries should use the lean startup method for developing, managing and launching radically innovative services or products. Design/methodology/approach Libraries need to innovate but do not have the management structure to handle the extreme uncertainty in implementing radical innovations. This paper examines the lean startup method for managing innovation, explores how it differs from traditional management tools, outlines the reasons for and barriers to innovation in libraries and highlights the new tools required to manage innovation. This paper also discusses the culture of innovation in libraries and how libraries innovate. The lean startup method is examined through the lens of a variety of innovation models. Findings The lean startup method for managing radical innovations is shown to be a sound alternative to traditional library management methods. Originality/value This paper is one of the few to examine a practical method for librarians to manage radical innovations in academic libraries.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:18 GMT
      DOI: 10.1108/LM-10-2014-0131
    • Authors: Joseph Marmol Yap
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose In introducing e-reserves as an added service of the DLSU Libraries, this paper will identify the best practices of handling e-reserves and its legal implications as one of the factors that might affect the introduction, development and implementation of such service. Design/methodology/approach Four universities were considered based from the 2013 Quacquarelli Symonds (QS) university rankings in Asia. Only one academic library was maintaining an e-reserve system. It was consulted to know more about their e-reserve practices. Findings The paper recommends to prepare the relevant e-reserve guidelines before it fully operates. Moreover, the Libraries should also collaborate with the office handling learning management systems so as to decide on how to manage the e-reserves. A needs assessment survey for faculty members is also being prepared so as to solicit responses from the teaching faculty if e-reserves is possible for DLSU to be established. Originality/value The paper attempts to document the existing e-reserve system in Philippine academic libraries.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:16 GMT
      DOI: 10.1108/LM-08-2014-0092
  • Library as Knowledge Ecosystem
    • Authors: Dehua Ju, Beijun Shen
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose To develop a network-based approach for doing active knowledge services in the coming networked knowledge era. Design/methodology/approach A novel solution so-called “Internet of Knowledge - IoK” is proposed in this paper, which can be used to organize scattered resources into a value-added knowledge asset for serving any specific objective through Internet connection. Findings It enables the public library to be an attractive habitat for both knowledge consumers and contributors to share and co-create knowledge works. It will be an ideal ecosystem for supporting the growth of knowledge-intensive industries. Research limitations/implications A pilot system has being developed to promote the development of marine economy. Practical implications The IoK-based approach is expected to be applied to more domains in the next China’s five-year plan. Originality/value The main contribution is to integrate many great ideas from world gurus into a single solution framework, in other words, an integration innovation.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:14 GMT
      DOI: 10.1108/LM-08-2014-0094
  • Academic Library Leadership in the Digital Age
    • Authors: Binh P. Le
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose This qualitative study focuses on academic library leadership in the digital age. Primarily, the goals are to identify (1) the top five major challenges facing academic library leadership; (2) the top five most important leadership skills required for effective academic library leadership; and (3) the top five best ways to develop these academic library leadership skills. Design/methodology/approach A survey was conducted to elicit responses from individuals who hold senior library leadership positions in American academic libraries throughout the United States. The participants were identified through several means: the websites of the ALA and its divisions; the websites of American universities; referrals; and the author’s professional contacts. To simplify the survey research process, emails including the survey research questions were sent to potential participants. In all, thirty-eight invitations (n=38) were sent out to large and medium-size academic libraries throughout the United States. Over 36.8 percent (n=14) of the participants returned the survey. The participants represent a wide spectrum of libraries. Findings The top five major challenges are how to: demonstrate the library values to the university community, operate the library under fiscal uncertainty, retrofit outdated library facilities to accommodate new services, strike a balance between digital and print materials, and keep the library staff trained and current. The top five essential academic library leadership attributes are: vision, integrity, management skills, collaboration skills, and communication skills. The top five best ways to acquire these skills include the need to have mentors, to attend leadership development programs, to gain practical library leadership experience, to seek leadership roles, and to know oneself. Originality/value Research in this area is rather limited. As a result, this study will contribute to the academic library leadership literature and help current and aspiring academic library leaders worldwide with insightful leadership lessons needed to lead academic libraries successfully in this transformational era.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:12 GMT
      DOI: 10.1108/LM-07-2014-0083
  • Promotion and Tenure: Carnegie Reclassification Triggers a Revision
    • Authors: Sandra Shropshire, Jenny Lynne Semenza, Karen Kearns
      Abstract: Library Management, Volume 36, Issue 4/5, June 2015.
      Purpose This article aims to provide a comprehensive assessment of promotion and tenure for librarians in light of increased scrutiny and expectations by the administration of Idaho State University. This increased rigour was prompted by a move up in the Carnegie Classification System. Design/methodology/approach A literature review was performed using library databases, as well as assessing peer institution promotion and tenure documents. Additionally ongoing feedback from university administrators was solicited. The process took for the creation of a new promotion and tenure document for Idaho State University (ISU) library took two years from the beginning of the project to the final approved document. Findings The study found a dearth of performance benchmarks in both literature and peer institution policies and required the authors, along with other library faculty, to create evidence based benchmarks for ISU aligned with traditional standards of Teaching, Research and Service. Originality/value This article is an inclusive assessment of the literature on faculty promotion and tenure, the policies of Idaho State University's peer institutions, and the change of Carnegie Classification's impact on the ISU policies.
      Citation: Library Management
      PubDate: Wed, 06 May 2015 00:24:12 GMT
      DOI: 10.1108/LM-09-2014-0113
  • Ten Northumbria Conferences: the contribution to library management
    • Authors: J. Stephen Town, Joan Stein
      Abstract: Library Management, Volume 36, Issue 3, March 2015.

      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:41 GMT
      DOI: 10.1108/LM-11-2014-0135
  • One score on – the past, present and future of measurement at UOW
    • Authors: Margie Jantti
      Pages: 201 - 207
      Abstract: Library Management, Volume 36, Issue 3, Page 201-207, March 2015.
      Purpose – The purpose of this case study is to provide an overview of the evolution of performance measurement at the University of Wollongong (UOW) Library. Through iterative review, a framework was sought that would enable it to: demonstrate value and impact; better assess the demand and uptake of services and to evaluate relevance; improve the capture and reporting of continuous improvement initiatives; create a new narrative for communicating its role and unique contribution to UOW’s strategic agenda. Design/methodology/approach – Since 1996, the Performance Indicator Framework (PIF) has been used to monitor and drive improvement, and to acquire evidence and milestones of success. As the issues of value and impact emerged in both in assessment theory and practice, it was timely to critically reassess the capability of the PIF and to optimise its alignment to the Library’s new structure and strategic focus. Findings – Initial observations revealed an improved: confidence and independence in team leaders and managers using the PIF and communicating results and outcomes; ability to illustrate the interdependencies of processes, activities and projects; narrative for performance reporting. Practical implications – UOW Library acknowledges limitations in its competency to establish hard, rigorously tested measures for the indicator “impact”. A key outcome sought from the review was the formation of a new mind-set; to think differently about performance and outcomes. The Library was prepared to accept on a pragmatic level, the identification of proxy measures that could support in some way the narrative and habits that were sought in considering performance data and outcomes. Originality/value – This paper fulfils an identified need to challenge how libraries consider their effectiveness and their value and impact.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:08 GMT
      DOI: 10.1108/LM-09-2014-0103
  • Re-skilling for the digital humanities: measuring skills, engagement, and
    • Authors: Nisa Bakkalbasi, Damon Jaggars, Barbara Rockenbach
      Pages: 208 - 214
      Abstract: Library Management, Volume 36, Issue 3, Page 208-214, March 2015.
      Purpose – The purpose of this paper is to describe an assessment design for the Developing Librarian training program. The Developing Librarian training program created by and for librarians and professional staff in the Humanities and History division is a two-year training program to acquire new skills and methodologies to support the digital humanities. The program is based on the assumption that learning must happen in context; therefore the training is project based with all participants engaged in building a digital humanities research site as a team. This approach enables participants to learn about new tools in a sustained manner that parallels the way humanities researchers are likely to use them. Design/methodology/approach – In order to measure the success of achieving this goal, program designers defined three objectives: learn tools and methods that support the emerging research needs and trends in the humanities; create a more interesting and engaging work environment for librarians and professional staff; and engage effectively with the humanities research community across the University. Three methods/instruments were: Explicit Self-Reflections to assess what participants learned in each training unit; the Utrecht Work Engagement Scale to measure how participants feel about their work before and after the training program; and the Skill Set, Knowledge and Attitude Assessment to be administered at completion to measure the effectiveness of the training program as a whole. Findings – At the time of writing, the Developing Librarian Project is mid-way to completion, and implementation of the assessment plan is ongoing. Based on these self-reports, there is evidence that the training program has been effective, and participants have been successful in meeting most of the learning objectives identified in the units completed. While self-assessment of knowledge and skills may have its limitations, this technique is proving adequate and efficient for achieving the program’s goals. This method encourages experimentation and establishes failure as an important aspect of the learning process. Research limitations/implications – An assessment approach such as this does not measure the impact of training and development on digital humanities research, but initiates a valuable process, highlighting skills gaps at the individual, and organizational levels. These data are important for identifying and implementing appropriate training opportunities for librarians supporting emergent research activities and for understanding what skills and professional preparation are needed for new staff recruited into the organization. Originality/value – A successful training program should be benchmarked, evaluated in a substantive and systematic way, and improved continuously. A formal assessment plan, directly tied to clearly articulated objectives, helps assure that such a program is effectively evaluated, iteratively developed, and successfully implemented. The Developing Librarian Project provides a useful model of how an academic library can leverage assessment and evaluation processes to identify skills gaps and training needs and generate actionable data for improving staff learning.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:15 GMT
      DOI: 10.1108/LM-09-2014-0109
  • Evaluating the intellectual assets in the Scholarship and Collections
           directorate at the British Library
    • Authors: Alice E Schofield, Barbara Anne Sen, Ana C Vasconcelos
      Pages: 215 - 222
      Abstract: Library Management, Volume 36, Issue 3, Page 215-222, March 2015.
      Purpose – The purpose of this paper is to evaluate the intellectual assets within the Scholarship and Collections directorate at the British Library. Design/methodology/approach – A phenomenographic approach is used gathering data via 25 in depth interviews with directorate staff and stakeholders complemented by document analysis. Findings – The findings identified issues specific to British Library such as the need for more clearly definitions of key business areas, and untapped resources within the directorate. Research limitations/implications – This study was limited to a single directorate within the British Library. From the findings a balanced scorecard was developed for the directorate adaptable for all departments within the directorate. The model could be adapted for other organisations. Practical implications – The study illustrates the value of adaptable scorecards allowing individual key performance indicators (KPIs) to be tailored to suit each department’s needs and ensure equal representation. Using the model would allow for internal benchmarking to take place. Originality/value – This research presents a scorecard model that allows intellectual assets to be considered alongside traditional performance indicators and acknowledge the value of intellectual assets within the organisation.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:46 GMT
      DOI: 10.1108/LM-10-2014-0121
  • Capturing the contribution of subject librarians
    • Authors: Sheila Corrall
      Pages: 223 - 234
      Abstract: Library Management, Volume 36, Issue 3, Page 223-234, March 2015.
      Purpose – The strategic contribution of subject librarians as information specialists in the digital world has been questioned by institutional administrators, but others have identified expanded roles and new opportunities in learning and research support. The purpose of this paper is to investigate the application of Kaplan and Norton’s strategic management system of balanced scorecards and strategy maps to subject librarianship in universities, with particular reference to the intellectual capital represented and created in the structures, relationships, and know-how of liaison work. Design/methodology/approach – A literature review was used to define established and emergent roles, responsibilities and skillsets of subject librarians, including their reach beyond the library. A web site survey investigated goals, actions, and values related to liaison work in UK library strategies. Data were analyzed thematically to develop an exemplar map and assess its potential for evaluating the contribution of subject librarians. Findings – Core functions continue, with expanded scope and competencies. Collaboration and integrated services are key trends for mapping. Liaison work is poorly documented in existing strategies. Preliminary results suggest that strategy maps can be used to illustrate the strategic contribution of subject librarians. Research limitations/implications – The paper reports the early stages of a multi-phase project. The results are limited to the conceptual phase. The next phase will explore the development of both maps and balanced scorecards via case studies in different countries. Originality/value – There are few examples of library applications of strategy maps and balanced scorecards at unit or program level, and none with a focus on the intangible assets of subject librarians.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:18 GMT
      DOI: 10.1108/LM-09-2014-0101
  • Measures of relationship capital for the value scorecard
    • Authors: J. Stephen Town
      Pages: 235 - 247
      Abstract: Library Management, Volume 36, Issue 3, Page 235-247, March 2015.
      Purpose – The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the measurement of relationship capital (RC) for academic and research libraries. Design/methodology/approach – The research approach has been to employ a mixed method research strategy combining desk research on the concepts of the definition of RC and its foundation theories with an exploration of relational capital assessment methods from other industries. A historical review is presented with cases of the traditional main method of delivering effective relationships in libraries (embedded librarians, academic liaison and subject librarians). Findings – The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital. Originality/value – The paper fills a gap in the consideration of the importance of relationships to academic and research libraries, and provides a unique and original framework for assessment and measurement.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:27 GMT
      DOI: 10.1108/LM-11-2014-0134
  • Affective relationships between users and libraries in times of economic
    • Authors: Angeliki Giannopoulou, Giannis Tsakonas
      Pages: 248 - 257
      Abstract: Library Management, Volume 36, Issue 3, Page 248-257, March 2015.
      Purpose – Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic recession, libraries have been struck by severe budget cuts that have forced them to shrink services to the end users. The purpose of this paper is to measure the opinion of academic libraries users on four main criteria categories, namely, cost, space and atmosphere, personnel behavior and facilitation of collaborative work and to reflect the level of affective relationship of users with their libraries. Design/methodology/approach – The survey followed a quota sampling technique and was addressed to users of all levels (students, post-graduate, faculty members, etc.) from all academic libraries across Greece, resulting in 950 questionnaires that were then processed with inferential statistical methods. The study applies the Stimulus-Organism-Response (SOR) behavioral framework to measure the opinion of the users on the criteria categories. Findings – The study provides representative findings from all Greek academic libraries and shows that libraries are considered as spaces that facilitate pleasant reading and studying, as well as efficient collaborative work. Library users are in overall satisfied by the personnel behavior and productivity, but they also believe that there are margins for further improvement of its knowledge, while they think that the cost of services should be revised and echo the current situation. Practical implications – The study is primarily a quantitative one and as such it provides the broad view of the current situation in the country. It focusses on important drivers of the expression of affective relationships and its findings can be useful to library administrators as it highlights the effects of economic crisis on key areas of library operation. Originality/value – It is the first nation-wide user survey that reports findings and recommendations from a national-wide user-based survey that was conducted in 2012. Previous nation-wide surveys were mainly addressed to library personnel or limited to specific institutions. The study is also the only one to the authors’ knowledge that applies the S.O.R. framework in the academic library setting.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:05 GMT
      DOI: 10.1108/LM-10-2014-0119
  • The Quality Maturity Model: your roadmap to a culture of quality
    • Authors: Frankie Wilson
      Pages: 258 - 267
      Abstract: Library Management, Volume 36, Issue 3, Page 258-267, March 2015.
      Purpose – The purpose of this paper is to present the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides a framework for libraries to self-assess their progress towards achieving a culture of quality. Design/methodology/approach – The research used a Design Science approach and predominantly grounded theory methodology to develop the QMM as a roadmap that defines an ordinal scale for measuring the maturity of an academic library’s quality culture. Findings – The QMM describes seven facets of quality culture, and five levels for each facet. Practical implications – The QCAI enables libraries to locate themselves within the quality maturity landscape. They will then be able to use the QMM as a roadmap to plan their route to improvement. Such a strategic approach to improvement allows libraries to make sense of the literature in terms of what is appropriate for them, so avoiding expensive irrelevancies. Originality/value – The QMM is unique. There are other models that assess quality culture, but the details of these models are kept secret and the only way to be assessed is by paying a consultancy fee. There are other models that make their details public, but they describe only one or two aspects of quality culture, not all.
      Citation: Library Management
      PubDate: Mon, 23 Feb 2015 14:40:16 GMT
      DOI: 10.1108/LM-09-2014-0102
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