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Journal Cover Library Management
   [671 followers]  Follow    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
     ISSN (Print) 0143-5124
     Published by Emerald Homepage  [308 journals]   [SJR: 0.646]   [H-I: 10]
  • Innovative public library services - staff-less or staff-intensive'
    • Authors: (Carl Gustav Johannsen
      Abstract: Abstract

      Purpose - Several recent library innovations seem to make professional and clerical staff superfluous such as automated loan and delivery equipment, staff-less libraries open in 80 hours a week, and virtual services, enabling users to search the library catalogue and make reservations of library materials from their home address. The purpose of this article is to examine whether such developments will necessarily lead to a situation where public libraries become self-service institutions or to what extent self-service and innovative staff-intensive library services can develop and co-exist. Furthermore, the article will examine what challenges library leaders face and what theycan do, and actually have done, to handle staff resistance and other related problems to the benefit of both the users, the local communities, and also, the staff, in particular, when introducing new and innovative services. Design/methodology/approach - The article is based on the author’s evaluations of two recent Danish library development projects. Both evaluations are based on empirical data and apply quantitative (questionnaires) as well as qualitative (interviews, observations) methods. Findings - The findings reveal that staff attitudes towards staff-less libraries, and - more surprising – also towards more staff-intensive practices have been somewhat reluctant and skeptical. The article also presents leadership initiatives which have proved to handle such resistances constructively.Originality/value - The article contains a first-hand report on the results of a recent (2011-2012) unique, full-scale, Danish public library development project, investigating the experiences with pro-active and guest-customer relationships within a public library setting.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Self-management and information services delivery of library and
           information science professionals in federal universities in Nigeria
    • Authors: (Ucha mbofung
      Abstract: Abstract

      Purpose - Purpose - This paper reports on ongoing research examining the current level of self-management of library and information science (LIS) professionals in federal universities in Nigeria. The long term objective of the study is to determine the effect of self-management on information services delivery of LIS professionals. Design/methodology/approach - Design/methodology/approach –A descriptive survey method was adopted to gather data from the library and information science professionals in the selected 24 universities. The questionnaire was administered on 429 professionals (census) and all were received, processed, analysed and the results presented. Findings - Findings – The study reveals that majority of respondents have high level of self-management and applied relevant strategies that enabled them identify opportunities and act on them for personal and professional growth.Research limitations/implications - Research limitations/implications. The study was limited to practising professionals in the federal university libraries but has implications for implementing continuing professional development for all professionals in similar institutions across Nigeria. Practical implications - Practical implications –The study places emphasis on professionals, library management and library schools that they cannot downplay the relevance of self-management in the workplace, consequently training should be ongoing. Originality/value - Originality/value – The future of library and information science professionals has not been viewed in the light of adopting self-management competence on such a broad scale, and with a view to assessing how this skill can help change the perception of professionals to its relevant contribution to personal development and professional growth.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Automated storage and retrieval system: a time-tested innovation
    • Authors: (Helen Heinrich; Eric Willis
      Abstract: Abstract

      Purpose - The paper examines the ongoing life cycle of the world’s first library Automated Storage and Retrieval System (ASRS) at the Oviatt Library at the California State University, Northridge (CSUN). Born from the pilot project at the California State University Chancellor's Office, CSUN’s ASRS was inaugurated in 1991 and cost over $2,000,000 to implement. It survived a devastating 6.8 Northridge earthquake and protected the collection housed within. Almost 20 years later the CSUN ASRS underwent a major renovation of hardware. With the changing concept of library as space and the construction of Learning Commons at the Oviatt, the demand for ASRS capacity is higher than ever. Design/methodology/approach - In addition to the history and overview, the paper explores the major aspects of ASRS administration: specifications of storage layout and arrangement of the materials, collection policy for storing materials, communication of retrieval requests, and ASRS interface and compatibility with successive Integrated Library Systems. Findings - The first ASRS served as proof of concept that a library collection does not lose its effectiveness when low circulating materials are removed from the open stacks. Furthermore, with the changing concept of library as space and the construction of Learning Commons at the Oviatt, the provision of the nimble, just-in-time collection becomes paramount, and the demand for ASRS increases exponentially. Practical implications - Administrators and librarians who consider investing in ASRS will learn about the principles of storage organization, imperatives and challenges of its conception and long-term management on the example of CSUN.Originality/value - The paper carries unique qualities as it describes the formation and evolution of the world’s first library automated storage and retrieval system. The visionary undertaking not only withstood the test of time and nature, it continues to play a pivotal role in Oviatt Library’s adaption to the new generation of users’ demands and expectations.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Service decision-making processes at three New York state cooperative
           public library systems
    • Authors: (Xiaoai Ren
      Abstract: Abstract

      Purpose - This study sets to looks at the organizational structure and service provisions of cooperative public library systems in New York State. The study also seeks to ask questions of how cooperative public library systems decide what services to provide. Design/methodology/approach - Descriptive statistics, factor analysis and cluster analysis were applied on New York State public library systems’ 2008 annual reports to generate quantitative profiles of public library systems and their service transactions. Three cooperative public library systems displaying different service features were purposefully selected for further study of their service decision-making processes. The face to face and phone interviews were adopted in the study.Findings - Research findings from this study provide information on specific service variations across cooperative public library systems. The findings also provide differences of service decision-making processes in addition to the factors that might cause these differences. Originality/value - This study adds knowledge of public library systems’ management and organizational structures, therefore fills a knowledge gap on public library systems. It can also serve as the baseline for future studies using newer annual report data and therefore to study the changing roles and services of cooperative public library systems in New York State.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Using strategic assessment to demonstrate impact: a case study at the
           HKUST learning commons
    • Authors: (Gabrielle Ka Wai Wong
      Abstract: Abstract

      Purpose - This paper describes how the HKUST Library collected a rich set of assessment data for its Learning Commons, and how it analyzed, summarized and presented the data to drive improvement as well as to demonstrate impact.Design/methodology/approach - The assessment targeted at exploring users' perception of and experience in using the Learning Commons. It employed multiple channels to collect data. It comprised of three student focus groups, and two questionnaire surveys for students and service partners respectively. They were planned strategically, with clear objectives and a phase-by-phase design, so that the instruments can be fine-tuned based on the findings and experience of the previous one.Findings - The assessment collected a good amount of qualitative and quantitative data. It showed that the Learning Commons had become a very important part of students' campus life. Students' experience reported through the focus groups and survey helped the Library to make a number of improvement in services and facilities. The result was tactfully presented to senior university administrators as a proof of the Library's impact.Practical implications - The case study showed how an assessment, when strategically planned, can generate findings that help libraries to demonstrate their capability and impact on students' academic life. The methods applied in this case study can also be used by other functional areas.Originality/value - The assessment went beyond quantitative measures, it tapped into students' experience. The paper illustrates how HKUST Library analyzed and presented the data to achieve results and changes. Other libraries may find this process helpful for future assessment planning.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • United we stand: quantitative and qualitative methods to assess
           cooperation. The URBS libraries network: a case study
    • Authors: (Paul Gabriele Weston; Giuseppina Vullo
      Abstract: Abstract

      Purpose - This paper describes the quantitative and qualitative methods to assess the sustainability of cooperation models within research libraries networks in the humanities. Design/methodology/approach - Changing research environment and budget constraints currently are the main challenges of research libraries networks: to cope with this pressure libraries need to build collective capacity through a strong model of collaboration and partnership and foster closer interaction between actors both from the library and the external world. In order to build effective and efficient cooperation models research libraries networks will firstly need to share a common vision and a well-focused organisation. Nevertheless, a multi-level approach should help them to identify their core functional requirements, the specialized needs of their users and a flexible cooperation structure able to maintain the financial sustainability of the system. Findings - After illustrating the current challenges in the research libraries world, and how cooperation and collaboration issues have been connoting library management and activities, this work presents the methodology and the preliminary results of a research project which surveyed the URBS network, an international consortium of 12 libraries from academic and research institutions of several nations (Austria, Denmark, Finland, Great Britain, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland, the United States) based in Rome, Italy.Originality/value - This paper will be of interest and value to other research library networks or consortia with an interest in the development of new organisational models, and in the evaluation and assessment of their sustainability.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Adjusting book budget divisions to improve advocacy: a case study of the
           Cape Peninsula University of Technology (CPUT)
    • Authors: (Michiel Erik Moll; Audrey Louise Patrick, Anna Petronella Coreejes-Brink
      Abstract: Abstract

      Purpose - Collection development is a key function of the university library, and is a collaborative effort. The purpose of this paper is to show how the Cape Peninsula University of Technology (CPUT) divides the budget between departments in such a way that it is seen as supporting key university initiatives and strategiesDesign/methodology/approach - The paper outlines the development of a formula to be used to divide the budget equitably as well as changes done.Findings - The factors needed to develop this formula were those seen as mutually important by both parties, and even changes in university strategy could be reflected by adjusting the statistics and divisions within the formula.Research limitations/implications - This study was restricted to only one institution.Originality/value - The value lies in showing how what is usually seen as a purely administrative or operational tool, the book collection budget, can also be used as a tool to show support for key institutional strategies and prove library support for wider institutional changes and initiatives.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Public administration approach: what do libraries need for consistent
           information services evaluation.
      Abstract: Abstract

      Purpose - The purpose of the article is to define the problem and to initiate discussion on library evaluation as significant part of institutional evidence-based management from public administration approach. Design/methodology/approach - In order to fulfilling the the purpose, special attention to present the concepts of valuing information, library performance evaluation, measurement etc. is drawn., main evaluation functions are analyzed. Economic aspects of information services versus intellectual ones are discussed. Consistent patterns and principles of public administration as well as possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user are analyzed.Findings - The paper provides insights about different aspects of information services evaluation. Results of analysis of economic aspects of information services versus intellectual ones are presented, consistent patterns and principles of public administration, possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user possibilities are presented.Originality/value - The paper fulfills need to study how public administration could involve library evaluation as tool for evidence-based decision-making.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Leadership approaches of university library managers in Turkey
    • Authors: (Umit Konya; Neslihan Gurel
      Abstract: Abstract

      Purpose - Libraries need library leaders who are able to follow the changes and developments and keep pace with them, manage and shape the changes, bring theories and practices together, be solution-oriented, people-oriented, environment-oriented, well-appointed, successful, and creative, because of the rapid developments and continuous changes. In this context, it has become more important for library managers to improve their leadership skills. In the scope of this study, a questionnaire study has been conducted with staff working in 168 different university central libraries. Information form, consisting of 16 questions about librarians’ demographic characteristics and manager satisfaction and Multifactor Leadership Questionnaire is used for data accumulation. Purpose of this paper is to determine library managers’ leadership approaches in private and public university libraries of Turkey and to survey library staff’s satisfaction with their managers. Design/methodology/approach - This research is a methodological and descriptive research. Original sample of this research consists of 168-university central library in total (103 public-65 private) and approximately 500 library employee 183 library employees from 20 public university central libraries (108 employees) and 13 private university central libraries responded Multifactor Leadership Questionnaire, so sample of this research consists of 33 libraries and 183 questionnaire answers. 20.62% of the library employees of the target group had responded the Multifactor Leadership Questionnaire. Findings - 183 employees (108 public and 75 private university central libraries) from 33 university central libraries are responded to Multifactor Leadership Questionnaire. Multiple responses were gained from 183 library employees of whom % 57.4 (105) were female and % 42.6 (78) were male. When the age distribution is concerned it has determined that % 25.1 (46) of the participants were centered on 26-34 age group. Other age distributions are defined as in the following: Ages 20-25, % 19.7 (36); Ages 31-35, % 18.6 (34); Ages 36-40, % 13.7 (25); Ages 41-45, % 15.8 (29); and Age 46 and over, % 7.1 Originality/value - As with all organizations, library managers with leadership qualities are needed in the field of library science. Organizational structures of libraries are constantly changing. Libraries need library leaders who are able to follow the changes and developments and keep pace with them, manage and shape the changes, bring theories and practices together, be solution-oriented, people-oriented, environment-oriented, well-appointed, successful, and creative, because of the rapid developments and continuous changes.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
  • Developing, evaluating and managing library with agile methods
    • Authors: (Minna Niemi-Grundström
      Abstract: Abstract

      Purpose - Agile methods often refer to software development methodology and practices used in software industry but the elements and principles of agile methods have been used also for operational development in various organizations. In general, the agile development process means an incremental work process that promotes the importance of customer satisfaction, collaboration, communication, teamwork, good quality and planned follow-up practices. Design/methodology/approach - This paper first presents an overview of agile methods after which it addresses the most relevant ones for developing, evaluating and managing the academic library. The paper discusses the utilization of these methods in the context of an academic library presenting the case of Tampere University of Technology Library. Findings - After a short practical experience of implementing agility into development processes, the following elements of agility can be considered the most effective and relevant: appreciating the needs of the customers, eliminating the waste, quality assurance, ability to redesign and make decisions fast, and empowering the team. Practical implications - The library of Tampere Univeristy of Technology made an early adoption of the methods in its development projects during 2012. The paper refers to concrete initiatives that have already been taken to improve development processes as well as discuss the challenges when applying agile methods in order to change quite traditional working culture. Originality/value - The paper discusses what the library can achieve by adapting a fresh approach for developing, evaluating and managing its operations and how the library staff can benefit from the agile way of working.
      PubDate: Mon, 07 Jul 2014 00:00:00 +010
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