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Journal Cover Journal of Knowledge Management
  [SJR: 1.12]   [H-I: 49]   [122 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1367-3270
   Published by Emerald Homepage  [335 journals]
  • External knowledge sources as antecedents of organizational innovation in
           firm workplaces: a knowledge-based perspective
    • Pages: 237 - 256
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 237-256, March 2018.
      Purpose This paper aims to analyse the impact of different knowledge sources used by firms to adopt organizational innovation, in relation to organization of responsibilities and decision-making in the workplace. Design/methodology/approach To fulfil the proposed objective, quantitative research, based on a sample of 2,591 Portuguese firms, has been undertaken. Data have been obtained from the Community Innovation Survey 2012. Findings The results show the importance of external knowledge from suppliers, clients, consultants and commercial laboratories in new innovation practices in firm workplace. Knowledge from competitors, universities, the State and research institutes does not present a significant effect. Practical implications Knowledge sources can stimulate the introduction of new management practices in the workplace, consistent with the external search literature on technological innovation, which argues that many of the ideas and implementation skills for organizational innovation come from outside sources. Originality/value Within the innovation management literature, very few studies tried to explore organizational innovation in firm workplaces. This paper is innovative and makes a novel contribution mainly to the knowledge management field by highlighting the importance of external knowledge sources in organizational innovation in firm workplaces from a knowledge-based perspective.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:18:36Z
      DOI: 10.1108/JKM-01-2017-0002
  • Key drivers of SMEs export performance: the mediating effect of
           competitive advantage
    • Pages: 257 - 279
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 257-279, March 2018.
      Purpose With its focus on the context of small firm internationalization, this paper aims to assess the important contribution of strategic determinants that influence export performance (EP), considering the mediating effect of competitive strategy. Design/methodology/approach Based on survey data from 247 Portuguese small and medium-sized enterprises (SMEs) exporting textiles, members of the Portugal’s Textile Association (ATP), this research adopted a quantitative methodological approach, conducting an exploratory and transversal empirical study. Findings The paper finds suggest that entrepreneurial orientation (EO) has a positive and significant influence on differentiation and EP. Moreover, the results also highlight the role of intangible resources (IR) in the design of both differentiation and cost leadership strategies, which drives EP. Finally, absorptive capabilities (ACAPs) are highly related with EP. Practical implications The paper provides empirical evidence that EO, IR and ACAPs are predictors of competitive strategies and EP. Moreover, and alongside with firm’s resources, this study validates that competitive strategy does matters for small firm managers and the development of one type of competitive advantage is also a major performance enhancer. Originality/value This study provides fresh insights into entrepreneurship and strategic management literature, as it considers the importance of multiple factors to SMEs business growth. Moreover, this paper presents empirical evidences of the strategies that small firm managers should pursue and policy makers should support. Finally, this is an original study applied to the Portuguese textile industry.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:20:37Z
      DOI: 10.1108/JKM-07-2017-0267
  • External knowledge search for innovation: the role of firms’ innovation
           strategy and industry context
    • Pages: 280 - 298
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 280-298, March 2018.
      Purpose This paper aims to analyze the extent to which the influence of external knowledge search on innovation performance is contingent on both a firm’s innovation strategy and the industry context in which it operates. Design/methodology/approach The paper adopts a contingent approach that centers analysis on the influence of situational factors, either exogenous or endogenous to the organization, as determinants of the external knowledge search in promoting the firm’s innovation performance. The empirical study is based on a large sample of 18,955 firms operating in 29 industries that belong to 13 European countries. Findings This analysis reveals that a broad knowledge search is more effective for firms that innovate in new goods, while a deeper knowledge search is more effective for firms that innovate in new services. The results of this study also indicate that external knowledge search varies across industries, with search depth being used more in industries in which the knowledge development process is cumulative and appropriable, while the external breadth search is preferred in industries with a high level of technological opportunity. Originality/value The current approach implies recognizing that the knowledge search strategies may not always be effective, and that firms should align the search strategy to both internal and external factors. Analyzing the influence of these factors can help managers to better choose the type of knowledge search (e.g. intensive or extensive search) that best aligns with the firm’s innovation objectives.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:16:36Z
      DOI: 10.1108/JKM-03-2017-0090
  • Is organizational learning being absorbed by knowledge management' A
           systematic review
    • Pages: 299 - 325
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 299-325, March 2018.
      Purpose This paper aims to focus on research regarding organizational learning (OL) and knowledge management (KM), and to specifically investigate whether OL has been conceptually absorbed by KM. Design/methodology/approach This study is based on 16,185 articles from the Scopus and ISI Web of Science databases, using VantagePoint 10.0 software. The method used in this study is a systematic literature review covering KM and OL publications from the 1970s, when the OL field started to grow, up to 2016. Findings Nuclear processes of OL, creation and acquisition of knowledge, have been conceptually absorbed by KM literature in the past years. Research limitations/implications Only two databases have been considered, Scopus and ISI Web of Science, because of their academic prestige. However, these databases include a large number of articles on KM and OL. Search terms used could exclude some relevant terms, although all major descriptive terms have been included. Practical implications This paper identifies thematic clusters in KM and OL, evolution of both fields, most cited authors and representative journals by topic. Originality/value This is the first paper to jointly analyse the evolution of KM and OL. This paper shows a conceptual absorption of OL into KM, which may enrich academic discussion and also provide some clarity to the conceptualization of these two fields.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:03:46Z
      DOI: 10.1108/JKM-01-2017-0041
  • Communities of practice to improve public health outcomes: a systematic
    • Pages: 326 - 343
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 326-343, March 2018.
      Purpose Communities of practice (CoPs) exist to enable people to share knowledge, innovate and progress a common field of practice. This paper aims to identify whether CoPs have a measured impact on public health practice and the tools used to measure the impact and potential barriers and facilitators that may have been identified during the implementation of these CoPs. Design/methodology/approach A systematic review of the literature was conducted using PRISMA guidelines. Searches of six databases, Google Scholar and a citation search were completed. Included studies were from 1986 to 2016, involved the public health workforce and an evaluation of a CoP -like intervention. A narrative synthesis of the findings was conducted. Findings From 3,021 publications, 12 studies met inclusion criteria and described the impact of ten CoPs amongst public health practitioners from America, Canada, Australasia and the United Kingdom. CoPs support the prevention workforce to change their practice when they provide structured problem-solving, reflective practice and networking opportunities. None of the studies described the impact of CoPs on public health outcomes. Practical implications CoPs that provide structured problem-solving, reflective practice and diverse networking may effectively support the public health workforce. Existing methods used to evaluate CoPs lack rigour; thus, the true impact of CoPs on population health remains unknown. Originality/value This is the first known systematic review that has measured the impact of CoPs on the preventative health workforce and the conditions in which they have an impact.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:05:45Z
      DOI: 10.1108/JKM-03-2017-0111
  • Experience as a source of knowledge in divestiture decisions: emerging
           issues and knowledge management implications
    • Pages: 344 - 361
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 344-361, March 2018.
      Purpose This paper aims to analyse the idea that experience acts as an antecedent in divestiture and triggers an organisational learning process that enables the divesting firm to convert experience into knowledge, increasing the probability that a firm will undertake subsequent divestitures. Design/methodology/approach The approach is quantitative. The research project used a case–control design, with a sample consisting of 274 divesting and non-divesting firms. Given the dichotomous nature of the dependent variable, the relations of the research model are tested using logistic regression. Findings The likelihood of a divestiture increases when firms have already had past experience of divestitures. Firm performance and firm size act as moderating variables, that is, the learning effects are weaker in firms with better past performance and also in larger firms. Research limitations/implications The study contributes to the literature on organisational learning and divestiture. In particular, the knowledge obtained from previous divestitures is positively related to subsequent ones. The results on firm size and performance as contingency factors make it possible to distinguish between the different learning mechanisms in proactive and reactive divestitures, as well as in larger and smaller firms. Accordingly, a two-level framework of experience and knowledge is proposed. Practical implications The results are of interest for practitioners who need a better understanding of the antecedents of their strategic actions in terms of past experience and knowledge. The study also offers insights into the knowledge management practices that fit into the proposed two-level framework of knowledge accumulation. Originality/value The originality of the study consists in the strong evidence of learning effects in divestitures that it finds. This study augments a promising line of research on the effect of experience in rare strategic decisions, enriching our understanding of the learning mechanisms associated with complex experiences.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:23:59Z
      DOI: 10.1108/JKM-04-2017-0155
  • Knowledge sharing through enterprise social network (ESN) systems:
           motivational drivers and their impact on employees’ productivity
    • Pages: 362 - 383
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 362-383, March 2018.
      Purpose This study aims to predict the impact of utilitarian and hedonic motivations on using enterprise social network (ESN) systems for sharing internal and external knowledge, as well as their effects on employee productivity. Design/methodology/approach Responses of 115 ESN system users from a wide spectrum of firms have been validated and analysed by means of structural equation modelling using partial least squires (PLS-SEM) method. Findings The results indicate that using ESN to share internal and external knowledge has a positive significant impact on employee productivity. Surprisingly, empirical analysis reveals that using ESN tends to be significantly influenced by hedonic rather than utilitarian motivations. Originality/value The study is an early empirical attempt that examines using ESN for knowledge sharing, emphasizing its upstream motivational influence and downstream business impact. It also offers managers and ESN vendors a frame of reference to maximize the use of ESN in the workplace to boost employees’ productivity within various contexts.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-14T08:53:01Z
      DOI: 10.1108/JKM-05-2017-0188
  • Critical factors for knowledge sharing in technology-intensive
           organizations: evidence from UAE service sector
    • Pages: 384 - 412
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 384-412, March 2018.
      Purpose The purpose of this paper is to identify the critical factors that impact knowledge sharing (KS) and their importance in technology-intensive service organizations in the United Arab Emirates (UAE). Design/methodology/approach An extensive literature review was conducted to identify the critical factors for KS in technology-intensive organizations. Then, an analytical hierarchical process (AHP) was applied to prioritize the primary criteria and sub-criteria. This study consists of nine primary criteria and 34 sub-criteria that are relevant to KS in technology-intensive organizations. Findings The results show that organizational leadership (OL) is the most important factor that impacts KS in technology-intensive organizations, which is followed by organizational culture (OC), organizational strategy (OSY), corporate performance (CP), organizational process (OP), employee engagement (EE) and organizational structure (OST). According to the results, the least impactful factor is human resource management (HRM). Research limitations/implications Because the results in this study were only obtained from service organizations, future studies can include manufacturing organizations from different countries and additional success factors. Future studies could also use structural equational modelling methodology for better understanding the relations among these critical factors for KS. Originality value This paper is one of the first in the UAE to examine the broad range of critical success factors for KS in technology-intensive organizations.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:43:52Z
      DOI: 10.1108/JKM-05-2017-0181
  • A model for assessment of uncertainty in tacit knowledge acquisition
    • Pages: 413 - 431
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 413-431, March 2018.
      Purpose Expert systems have come to the forefront in the modeling of problems. One of the major problems facing the expert system designers is to develop an accurate knowledge base and a meaningful model of uncertainty associated with complex models. Decision-making is based on knowledge, and decision system support needs a knowledge base as well. An adequate knowledge acquisition (KA) process leads to accurate knowledge and improves the decision-making process. To manage the risk of a medical service (twin pregnancy in this case) a knowledge management system was created. The captured knowledge may be associated with an uncertainty. This study aims to introduce a method for evaluating the reliability of a tacit KA model. It assisted engineering managers in assessing and prioritizing risks. The study tried to use this method in risk management and new case in the health domain. Design/methodology/approach In this study, relevant variables were identified in the knowledge management literature reviews and the domain of expertise management. They are validated by a group of domain experts. Kendall’s W indicator was used to assess the degree of consensus. On the basis of combined cognitive maps, a cognitive network was constructed. Using Bayesian belief networks and fuzzy cognitive maps, an uncertainty assessment method of tacit KA was introduced. To help managers focus on major variables, a sensitivity analysis was conducted. Reliability of model was calculated for optimistic and pessimistic values. The applicability and efficacy of the proposed method were verified and validated with data from a medical university. Findings Results show that tacit KA uncertainty can be defined by independent variables, including environmental factors, personality and acquisition process factors. The reliability value shows the accuracy of the captured knowledge and the effectiveness of the acquisition process. The proposed uncertainty assessment method provides the reliability value of the acquisition model for knowledge engineers, so it can be used to implement the project and prevent failures in vital factors through necessary actions. If there is not a satisficed level of reliability, the KA project reliability can be improved by risk factors. The sensitivity analysis can help to select proper factors based on the resources. This approach mitigated some of the disadvantages of other risk evaluation methods. Originality/value The contribution of this study is to combine the uncertainty assessment with tacit KA based on fuzzy cognitive maps and the Bayesian belief networks approach. This approach used the capabilities of both narrative and computational approaches.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:30:20Z
      DOI: 10.1108/JKM-06-2017-0242
  • Absorptive capacity and relationship learning mechanisms as complementary
           drivers of green innovation performance
    • Pages: 432 - 452
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 432-452, March 2018.
      Purpose This paper aims to explore in depth how internal and external knowledge-based drivers actually affect the firms’ green innovation performance. Subsequently, this study analyzes the relationships between absorptive capacity (internal knowledge-based driver), relationship learning (external knowledge-based driver) and green innovation performance. Design/methodology/approach This study relies on a sample of 112 firms belonging to the Spanish automotive components manufacturing sector (ACMS) and uses partial least squares path modeling to test the hypotheses proposed. Findings The empirical results show that both absorptive capacity and relationship learning exert a significant positive effect on the dependent variable and that relationship learning moderates the link between absorptive capacity and green innovation performance. Research limitations/implications This paper presents some limitations with respect to the particular sector (i.e. the ACMS) and geographical context (Spain). For this reason, researchers must be thoughtful while generalizing these results to distinct scenarios. Practical implications Managers should devote more time and resources to reinforce their absorptive capacity as an important strategic tool to generate new knowledge and hence foster green innovation performance in manufacturing industries. Social implications The paper shows the importance of encouraging decision-makers to cultivate and rely on relationship learning mechanisms with their main stakeholders and to acquire the necessary information and knowledge that might be valuable in the maturity of green innovations. Originality/value This study proposes that relationship learning plays a moderating role in the relationship between absorptive capacity and green innovation performance.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:29:32Z
      DOI: 10.1108/JKM-07-2017-0310
  • Impact of knowledge sharing and absorptive capacity on project
           performance: the moderating role of social processes
    • Pages: 453 - 477
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 453-477, March 2018.
      Purpose This study aims to propose an integrated model to examine the impact of knowledge governance, knowledge sharing and absorptive capacity (ACAP) on project performance in the context of project-based organizations (PBOs). This study also examines the moderating role of social processes on the relationships among these variables. Design/methodology/approach To test the proposed model, cross-sectional data were collected regarding projects from 133 PBOs in Pakistan’s information technology/software industry. The data were analyzed using the partial least squares – structural equation modeling (PLS-SEM) method and PRCOESS tool. Finally, this study also uses causal asymmetry analysis to check asymmetric relationship in the key constructs. Findings The results generally support the proposed model. Knowledge governance and knowledge sharing are important antecedents for improving the ACAP of the project, which in turn significantly improves project performance. Additionally, social processes positively moderate the relationship between knowledge sharing and ACAP, as well as between ACAP and project performance. Research limitations/implications The findings suggest that PBOs should invest in developing a knowledge governance system that guides and stimulates knowledge sharing within and between projects. This would boost the ACAP of projects and lead to superior project performance. Originality/value This study addresses the important issue of knowledge management in IT/software projects. It proposes a unique model that integrates the key constructs of knowledge management and describes their effect on project performance.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-23T11:00:18Z
      DOI: 10.1108/JKM-10-2016-0449
  • Extrinsic and intrinsic motivation for experience grounded tacit knowledge
           sharing in Chinese software organisations
    • Pages: 478 - 498
      Abstract: Journal of Knowledge Management, Volume 22, Issue 2, Page 478-498, March 2018.
      Purpose The purpose of this study is to identify and explain the role of individuals’ awareness and motivation in facilitating knowledge sharing (KS) in the real world of practice, as well as to establish areas of convergence between theory and practice that can be of use to both academics and practitioners involved in knowledge intensive organisations. Design/methodology/approach This study used Grounded Theory (GT) as an inductive methodology to collect, analyse and interpret data from multiple case-studies. 44 participants from Chinese software organisations were selected on the basis of their role in SW design and development and were interviewed using a semi-structured interview script. The data analysis followed a Straussian approach to coding, which consists of open coding, axial coding and selective coding. The analysis focused on the impact of individuals’ awareness and motivation to share knowledge. Findings The findings of this research show that the motivation for KS – a time consuming and demanding activity – is indeed related to awareness by managers and developers of the benefits of KS in their professional practice. Practitioners shared their experiences and tacit knowledge with others, partly because it was required by their companies, but also because they have a sound awareness of the need to share knowledge both inside and outside their organisations. Research limitations/implications As a typical social science inductive study, this research is bounded by the context in which the theory proposed emerged from. Further research should be conducted into a richer variety of organisational and national contexts, as suggested by good theoretical sampling practice, which could provide further insights or contrasts. Originality/value Despite a number of theoretical propositions found in the literature, there is a clear lack of implementation strategies and models that explain the role of awareness and motivation in facilitating KS in the world of practice. This issue of applicability of theoretical propositions is now recognised as one of the fundamental key issues in KS. This study provides new and practice grounded insights in this area and is of interest to both practitioners and theoreticians as it explains and bridges the individuals’ awareness and motivation for tacit KS.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:00:25Z
      DOI: 10.1108/JKM-03-2017-0101
  • Knowledge centricity and organizational performance: an empirical study of
           the performing arts
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper explores the concepts of knowledge-centric organizations in the performing arts sector to understand how specific organizational practices relate to measures of financial and operational performance. Design/methodology/approach A quantitative analysis of 368 small and mid-sized nonprofit performing arts organizations in the USA was undertaken via primary data on organizational practices and secondary data on performance metrics. Structural equation modeling was used to validate the latent construct of knowledge centricity and to test hypotheses on how knowledge centricity impacts financial and operational performance, and is influenced by firm-level demographic variables. Findings Results show several distinct performance metrics that are statistically associated with knowledge-centric practices of the organizations analyzed. Research limitations/implications This article investigates the knowledge centricity of organizations, a relatively nascent theoretical concept, which is of significant relevance in today’s knowledge-driven economy. The findings can serve as a basis to further investigate strategic approaches that arts organizations can undertake to remain sustainable and operate effectively in a knowledge-driven society. Practical/implications It provides critical insights into management practices and approaches that can be instituted to drive improved organizational performance. Originality/value Building on the extant literature, this article develops a conceptual framework of knowledge centricity and defines a knowledge-centric organization. It thoroughly investigates the latent construct of knowledge centricity, identifies how knowledge centricity impacts financial and operational performance of nonprofit performing arts organizations, and provides grounding for future studies.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-07T08:21:06Z
      DOI: 10.1108/JKM-06-2017-0219
  • Knowledge management, knowledge transfer and organizational performance in
           the arts and crafts industry: a literature review
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to provide a comprehensive academic literature review on the relationship between knowledge management, knowledge transfer and organizational performance in a specific subset of the creative industry, i.e. arts and crafts organizations. Furthermore, this paper analyzes how knowledge management and transfer within arts and crafts organizations help increase performance and enhance the value of the activity of the so-called “knowledge workers” (i.e. craftsmen), who are the real knowledge owners in the process of value creation. Design/methodology/approach The literature review follows the model suggested by Vom Brocke et al. (2009). The review follows a five-phase approach so as to be systematic, transparent and replicable. Academic contributions published over two periods are taken into consideration. The first period covers the years 1990-2000, when the concepts of creative industry and knowledge-based economy were developed. The second period covers the years 2000-2016, when scholars started to investigate how to effectively transfer knowledge (very often in the form of “tacit knowledge”) retained by master craftsmen in arts and crafts organizations and the critical role played by craftsmen in the performance of such organizations. Findings Three main issues have emerged: how arts and crafts organizations manage and transfer knowledge internally; the effects of these activities on organizational performance; and the prominent role of craftsmen. The literature review shows how in arts and crafts organizations there is a considerable link between the concepts of “performance" and "tacit knowledge", even though addressing such link is somehow hard to realize, for several reasons discussed in the paper. The measurement of performance in arts and crafts organizations has become an area of academic investigation only when both the role of knowledge management and transfer and the role of knowledge workers (i.e., craftsmen) have become evident for obtaining a competitive advantage. Research limitations/implications This paper has been an attempt to organize existing studies on knowledge management and transfer and to investigate the relationship existing between knowledge and performance in arts and crafts organizations. Nevertheless, the relationship between knowledge and performance is yet to be explored, as well as the development of techniques for measuring arts and crafts organizations’ performance effectively. The present contribution calls for a systematic reflection on how the transfer of traditional craftsmen’s skills impacts organizational performances in the long run. The definition and implementation of new performance evaluations criteria tailored to enhance the tacit knowledge of craftsmen as a real source of differentiation and competitive advantage for the arts and crafts organizations is somehow still missing. Practical implications By pursuing its objectives, the present contribution aims to represent a step toward enabling arts and crafts organizations to play a vital role in the modern society in a more structured way. This would help to build awareness of the potential of arts and crafts organizations for promoting economic growth, proposing a value proposition different from the one dictated by the globalization and by the triumph of product standardization and mass production. Originality/value Analyzing the knowledge management and transfer within arts and crafts organizations with a historical perspective, it appears that the recognition in academic literature of the centrality of knowledge management and transfer within arts and crafts organizations is only recent (i.e. from 2011 onward). Indeed, for approximately 20 years (i.e. 1990-2010), knowledge has been constantly related to technological paradigms and standardized results, with very little research and debate on craftsmanship and the role of craftsmen. Nevertheless, the research shows that over the years, the focus on knowledge in arts and crafts organizations and knowledge transfer has become progressively more detailed and precise: some authors have studied the role of craftsmen in the knowledge economy according to a historical perspective, while some others have analyzed different types of knowledge more thoroughly. For example, Sveiby (1997, ), analyzing the concept of "knowing talent" and "tradition", outlines a more prominent role of craftsmen in the knowledge economy and explain how, in sectors with a strong traditional background, the transfer of tacit knowledge is a meaningful challenge for many organizations.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-06T12:01:05Z
      DOI: 10.1108/JKM-08-2017-0367
  • Inter-organizational social capital as an antecedent of a firm’s
           knowledge identification capability and external knowledge acquisition
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper concentrates on the antecedents of external knowledge acquisition of companies based on their inter-organizational relationships. Specifically, it considers social capital (i.e., the result of a firm’s inter-organizational relationships) as an essential precursor of knowledge identification capabilities and deliberated knowledge acquisition strategies. This study aims to propose that cognitive and relational dimensions of a firm’s inter-organizational social capital are mediating factors of the relationship between structural social capital and knowledge identification capabilities and the relationship between structural social capital and the deliberated acquisition of external knowledge, respectively. The relationship between knowledge identification capability and external knowledge acquisition is also analyzed. Design/methodology/approach This is a cross-sectional quantitative study with a sample of 87 firms from Spanish biotechnology and pharmaceutical industries. From an extensive literature review, we developed three hypotheses that were tested using the partial least squares technique and structural equations model. Findings The results only support a mediating effect of cognitive social capital in the relationship between structural social capital and knowledge identification capability and a partial mediation effect of relational social capital in the relationship between structural social capital and knowledge acquisition. In addition, the findings show that firms with more advanced abilities to identify and assess the value of external knowledge will be likely to develop optimal deliberated strategies to acquire effectively such knowledge from its network partners. Research limitations/implications The limitations of this study are small sample size and the cross-sectional nature of the study. The study also focuses on only two specific and innovative industries. Practical implications Managers should understand that “good” management of inter-organizational social capital allows the firm to develop dynamic capabilities for the identification and acquisition of valuable knowledge. The results of the study show that managers should concentrate on building knowledge identification capabilities and should also be aware of the possibilities that social capital can provide to a firm to formulate and implement effective strategies for external knowledge acquisition. Originality/value To date, there are relatively few studies focussing on knowledge identification capability and its relationships with the dimensions of a company’s social capital as enablers of external knowledge acquisition. For managers, the identification of valuable knowledge by using inter-organizational relationships and networks is an essential issue, especially in innovative industries characterized by continuous change. Theoretically, this research highlights that social capital contributes to the development of dynamic capabilities, allowing the firm to sense and seize business opportunities based on external knowledge acquisition to achieve competitive advantages.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-06T11:48:22Z
      DOI: 10.1108/JKM-04-2017-0131
  • Knowledge transfer between projects within project-based organizations:
           the project nature perspective
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to investigate how project nature affects the effectiveness of knowledge transfer between projects in project-based organizations (PBOs) and to analyze the roles of inter-project communication, transfer intention and information technology (IT) in the influencing process. Design/methodology/approach This paper adopted a questionnaire survey method to collect data from construction enterprises in China and subsequently proceeded to structural equation modeling analysis with a total of 261 samples. Findings The results indicate that the similarity of projects could promote the inter-project communication and improve transfer intention, which further influences knowledge transfer effectiveness positively within PBOs. The urgency of projects has a negative impact on inter-project communication and transfer intention. The temporality of projects also negatively affects inter-project communication. They consequently hinder the knowledge transfer behaviors between projects. Additionally, the application of IT improves the frequency of communication and makes up for the negative impact of geographical distance between projects on knowledge transfer. Practical implications Based on the results, a series of strategies is recommended to improve knowledge transfer effectiveness between projects, including standardizing project management, promoting information construction, establishing a post-project evaluation system and creating a shared culture, so that the competitive advantages of PBOs could be improved. Originality/value The study explores the factors influencing knowledge transfer between projects from the perspective of project nature and provides guidance for enhancing knowledge management and project management practices.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-06T11:00:15Z
      DOI: 10.1108/JKM-05-2017-0184
  • Twitter mining for ontology-based domain discovery incorporating machine
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to obtain the domain of the textual content generated by users of online social network (OSN) platforms. Understanding a users’ domain (s) of interest is a significant step towards addressing their domain-based trustworthiness through an accurate understanding of their content in their OSNs. Design/methodology/approach This study uses a Twitter mining approach for domain-based classification of users and their textual content. The proposed approach incorporates machine learning modules. The approach comprises two analysis phases: the time-aware semantic analysis of users’ historical content incorporating five commonly used machine learning classifiers. This framework classifies users into two main categories: politics-related and non-politics-related categories. In the second stage, the likelihood predictions obtained in the first phase will be used to predict the domain of future users’ tweets. Findings Experiments have been conducted to validate the mechanism proposed in the study framework, further supported by the excellent performance of the harnessed evaluation metrics. The experiments conducted verify the applicability of the framework to an effective domain-based classification for Twitter users and their content, as evident in the outstanding results of several performance evaluation metrics. Research limitations/implications This study is limited to an on/off domain classification for content of OSNs. Hence, we have selected a politics domain because of Twitter’s popularity as an opulent source of political deliberations. Such data abundance facilitates data aggregation and improves the results of the data analysis. Furthermore, the currently implemented machine learning approaches assume that uncertainty and incompleteness do not affect the accuracy of the Twitter classification. In fact, data uncertainty and incompleteness may exist. In the future, the authors will formulate the data uncertainty and incompleteness into fuzzy numbers which can be used to address imprecise, uncertain and vague data. Practical implications This study proposes a practical framework comprising significant implications for a variety of business-related applications, such as the voice of customer/voice of market, recommendation systems, the discovery of domain-based influencers and opinion mining through tracking and simulation. In particular, the factual grasp of the domains of interest extracted at the user level or post level enhances the customer-to-business engagement. This contributes to an accurate analysis of customer reviews and opinions to improve brand loyalty, customer service, etc. Originality/value This paper fills a gap in the existing literature by presenting a consolidated framework for Twitter mining that aims to uncover the deficiency of the current state-of-the-art approaches to topic distillation and domain discovery. The overall approach is promising in the fortification of Twitter mining towards a better understanding of users’ domains of interest.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-06T10:23:49Z
      DOI: 10.1108/JKM-11-2016-0489
  • The effect of strategic knowledge management on the universities’
           performance: an empirical approach
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to explore the relationship between the availability and use of IT solutions for strategic knowledge management (SKM) and the universities’ performance, measured in terms of scientific production. Design/methodology/approach Drawing on the resource-based view (RBV) and the knowledge-based theory, the authors develop a conceptual framework for exploring the effect of SKM based on IT on the organisation’s performance that they empirically test by applying panel data methodology to a sample of 70 Spanish universities over the period 2011-2014. Findings The authors confirm that the SKM based on IT influences the university’s performance. This effect is positive in the case of the IT solutions referred to the infrastructure of data grouping and more evident when the university’s performance is measured by indicators more directly related to scientific quality. Contrary to expected, the percentage of training and research staff that uses institutional tools of collaborative work is negatively related with the universities’ capacity of publication. Practical implications The authors followed the system dynamics approach to identify a causal diagram and a flow sequence that lets them group universities in three different profiles in the knowledge management (KM) flow diagram. Originality/value First, the authors develop a conceptual framework for exploring the effect of SKM based on IT on the organisation’s performance that could be applicable to analyse the case of other knowledge-driven organisations. Second, in contrast with the large number of studies dealing with SKM and performance focused on firms, the authors analyse universities. Third, the authors’ empirical approach used the panel data methodology with a large sample of universities over the period 2011-2014.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-06T10:18:48Z
      DOI: 10.1108/JKM-08-2017-0376
  • Clique and elite: inter-organizational knowledge sharing across five star
           hotels in the Saudi Arabian religious tourism and hospitality industry
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this study is to offer a theoretical and practical explanation for the nature and reasons for inter-organizational knowledge sharing across an informal clique of competing five-star hotels in the Saudi Arabian religious tourism and hospitality industry. Design/methodology/approach The methodology is an adapted form of the grounded theory approach deploying a four-stage research design using qualitative interviews with key players in the industry to inform the analysis of the knowledge sharing approaches. Findings The findings illustrate the features of the knowledge sharing approaches across the five-star hotels studied. In particular, the findings highlight the existence of a cooperative-competitive tension in the relationships and knowledge sharing between the hotels. This illustrates the existence of a tacit strategy that cooperation can lead to long-term benefits for the competitor hotels. Originality/value The study is unique in its focus on the cooperative-competitive tension of five-star hotels in the Saudi Arabian religious tourism and hospitality industry and on this influence on the inter-organizational knowledge sharing across hotels within an oligopolistic market structure. The study also has value in using elements of oligopoly theory and of game theory, particularly, the prisoner’s dilemma, in explaining how inter-organizational knowledge sharing occurs within this market context.
      Citation: Journal of Knowledge Management
      PubDate: 2018-03-05T01:59:21Z
      DOI: 10.1108/JKM-07-2017-0276
  • Strategic knowledge management and enterprise social media
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to examine if (and how), enterprise social media (ESM) can be understood as a strategic knowledge management phenomenon to improve organizational performance. Design/methodology/approach This paper uses intellectual capital theory and its functional building blocks to organize different types of the ESM platforms, based on secondary data. It then connects these findings to the underling intellectual capital tenets to introduce a conceptual model that explicates how ESM impacts strategic knowledge management, and vice versa. Findings This paper concludes that ESM provides a unique complement to traditional strategic knowledge management. The authors argue that ESM differs substantially from other contexts in which intellectual capital has been applied, and extend intellectual capital with three appropriate dimensions (human, social and structural capital). Given the potentially disruptive nature of ESM, this framework helps firms understand the nature of the changes that are needed. Originality/value The paper provides the first review of the business needs that are served by the software functions and management processes under the ESM banner. This original contribution takes the intellectual capital and strategic knowledge management discussions from their usual high levels of abstraction and relates them to the real world of ESM, focusing on outcomes. Its unique “Intellectual Capital Framework for the Socially Oriented Enterprise” includes distinct, testable propositions that provide a practical approach to strategically planning, implementing and optimizing ESM.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-28T01:33:16Z
      DOI: 10.1108/JKM-08-2017-0359
  • An empirical investigation of the relationship between e-government
           development and the digital economy: the case of Asian countries
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to investigate and comprehend the nature of the relationship between e-government development and the digital economy. Design/methodology/approach A multidimensional research paradigm is developed on the basis of the technology adoption model and Fountain’s technology enactment theory. The model is empirically examined using a regional study of 20 Asian countries. Findings A positive two-way relationship between e-government development and the digital economy has been indicated by the findings. Moreover, along with social, economic, political, technological and demographic factors, certain national cultural characteristics have significant effects on the digital economy and e-government development. Research limitations/implications One of the key limitations of the study is that it is based on publicly available secondary data. Therefore, some degree of caution should be kept in mind when making generalisations about the findings of this study. Originality/value The contribution of this study is that it provides a more accurate and comprehensive understanding of the dynamic association between e-government development and the digital economy by providing aid to policymakers in understanding the nature of dynamic relationships between the digital economy, government organisations and citizens’ adoption of technologies.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-27T10:04:25Z
      DOI: 10.1108/JKM-10-2017-0477
  • A knowledge-based innovation assessment system for small- and medium-sized
           enterprises: adding value with cognitive mapping and MCDA
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The 2008 global financial crisis showed that the ability to innovate is a key management skill and that approaches to assessing the innovation capability of small- and medium-sized enterprises (SMEs) need to be as realistic as possible. This study aims to address the latter practical need through a sociotechnical approach. Design/methodology/approach Based on a combined use of cognitive mapping and the Decision EXpert (DEX) technique, and grounded on the insights generated by a panel of SME managers and entrepreneurs in two intensive group meetings, a knowledge-based assessment system for evaluating SMEs’ innovation capability was created, tested and validated. Findings The knowledge-based assessment system identified the most innovative SMEs in a sample of companies. The “plus-minus-1” and dominance analyses carried out provided further support for the results. Research limitations/implications The proposed system is extremely versatile but process-oriented and idiosyncratic in nature, meaning that extrapolations to other contexts need to be done with due caution. Practical implications The panel of SME decision makers agreed that the system improves the current methods used to evaluate SMEs’ innovation capability, contributing to a more informed perspective on management issues. The panel members also noted that the proposed system functions as a learning mechanism, facilitating the development of well-focused suggestions for improvements SMEs can make. Originality/value The integrated use of cognitive maps and rule-base decisions contributes to a better understanding of how to assess SMEs’ innovation capability. No prior work reporting the integrated use of these two techniques in this study context has been found.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-27T09:59:24Z
      DOI: 10.1108/JKM-08-2017-0332
  • The effects of knowledge creation process on organizational performance
           using the BSC approach: the mediating role of intellectual capital
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Knowledge is a key success factor in achieving competitive advantage in the current fast-paced and uncertain economic environment. Several studies in the literature have analyzed the relationship between knowledge creation (KC) and organizational success; however, the mechanisms by which KC leads to accumulation of intellectual capital (IC) and thereby affects various dimensions of organizational performance are understudied. The purpose of this paper is to examine how KC and IC and their relationship influence key dimensions of organizational performance. Design/methodology/approach A research model was developed and tested based on the literature in the areas of KC, IC and organizational performance. This study uses a survey sent to companies in an intensive knowledge-based industry. The balanced scorecard (BSC) approach was used to measure the key dimensions of organizational performance. Findings The results from structural equation modeling (SEM) on 470 completed questionnaires received from the pharmaceutical companies in Iran reveal that KC activities lead to the accumulation of organizational IC and IC has a crucial and positive impact on the BSC. Furthermore, the results from the path analysis indicate that IC mediates the effects of KC on the BSC. Practical implications The findings of this study contribute to the extant literature on the relationship between knowledge and organizational performance by demonstrating that knowledge and KC lead to performance when organizations utilize KC activities and leverage them to accumulate IC. Once used effectively, IC will result in a better performance in the knowledge-intensive environments. Originality/value This is the first study that investigates how KC contributes to firm performance by incorporating the mediating impact of IC on the BSC. The proposed model and results will help organizations to identify the mechanisms through which KC initiatives improve organizational performance.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-27T09:53:05Z
      DOI: 10.1108/JKM-10-2016-0457
  • Are you a cistern or a channel' Exploring factors triggering
           knowledge-hiding behavior at the workplace: evidence from the Indian R&D
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Knowledge is considered as a strategic asset for the organizations, especially for knowledge-intensive firms. Research and development (R&D) is a significant unit in organizations, as it is devoted to knowledge creation and transfer. The success of any R&D project in an organization depends on its innovative value and the transfer of knowledge to the employees. This study aims to focus on factors triggering knowledge-hiding behavior among R&D employees, thus disrupting the knowledge creation in the organization. Design/methodology/approach The grounded theory approach has been used to analyze qualitative data collected from 19 in-depth interviews of R&D professionals (middle and junior level) working in Indian pharmaceutical firms. Findings The study identified factors that triggered knowledge-hiding behavior among employees. These factors include distrust, competitive work environment, perceived career insecurity, lack of recognition, lack of reciprocation and lack of confidence in own knowledge. In addition, four hiding strategies used by employees to hide their knowledge from their fellow members were explored and identified: playing innocent, being misleader/evasive hiding, rationalized hiding and counter-questioning. Research limitations/implications Besides improving the understanding of knowledge-hiding behavior, particularly in the Indian context, this study has implications for both managerial practices and organizational policies. Originality/value This paper highlights the factors influencing knowledge-hiding behavior among R&D employees. Knowledge-hiding construct has not been adequately studied; however, it prevails in the organization and has potential to influence various individual- and organizational-level outcomes. In addition, ways of hiding knowledge used by employees were identified and new forms of strategies named “counter-questioning” were found.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-26T03:54:11Z
      DOI: 10.1108/JKM-02-2017-0048
  • Community’s knowledge need and knowledge sharing in Wikipedia
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose In practice, showing the community’s need for knowledge (e.g. listing requests for new articles) is used to drive knowledge sharing in Wikipedia. Yet, theoretical understanding of how it influences one’s knowledge sharing is still lacking. The aim of this study is to develop a model of the influence and show that one takes others’ utility into account (utility interdependence). Design/methodology/approach The proposed model was tested with data collected in a survey of 323 Wikipedia users. Findings Others’ knowledge need affects one’s perceived forgone benefit of free riding (i.e. a cost of knowledge sharing) and, thereby, increases the intention to share knowledge. Originality/value This study contributes to research by identifying utility interdependence in knowledge sharing. For practice, the findings provide empirical support for the general belief that showing others’ knowledge need is useful for promoting sharing.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-23T11:36:23Z
      DOI: 10.1108/JKM-09-2017-0412
  • Does value matter' An examination of the impact of knowledge value on
           firm performance and the moderating role of knowledge breadth
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of the study is to examine the relationship between the value of created knowledge and financial performance. It also assesses how knowledge breadth moderates the aforementioned relationship. Design/methodology/approach Focusing on the US biotechnology industry, the study matches patents data from the National Bureau of Economic Research and the United States Patent and Trademark Office with firms’ data from COMPUSTAT. Generalized least squares estimation is used as an analytical technique, and random-effects models are used to evaluate effects of the independent variables based on both within- and between-organization variances. Findings The findings reveal that biotechnological firms that create knowledge of higher values are likely to have higher financial performance than those creating knowledge of less value. Moreover, knowledge breadth is shown to positively moderate the relationship between knowledge value and firm performance. Research limitations/implications Some of the limitations include not controlling for more firm-related and environmental factors that might have influenced firm performance. Practical implications The study provides evidence that the quality of knowledge should be significantly considered when creating new knowledge. That is, managers should prioritize the creation of highly valuable knowledge, even if it occasionally results in creating fewer numbers of patents. The paper also suggests that creating valuable knowledge that is broad and flexible should be an important objective for managers as it provides more opportunities to generate future rents. Originality/value The study emphasizes how the value of created knowledge impacts the financial performance of firms. It also illustrates how knowledge breadth moderates that relationship. The paper contributes to a stream of research that links knowledge management abilities and firm performance.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:41:11Z
      DOI: 10.1108/JKM-08-2016-0355
  • How to deal with knowledge management misalignment: a taxonomy based on a
           3D fuzzy methodology
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to propose a new three-dimensional (3D) fuzzy logic methodology to evaluate the level of misalignment between an enterprise’s knowledge and the knowledge management systems (KMSs) it adopts. Design/methodology/approach The proposed methodology was implemented by means of a field analysis based on semi-structured face-to-face interviews involving a sample of 61 small and medium enterprises (SMEs) operating in high-tech and/or complex industries. Findings The paper highlights that while there is generally a high level of misalignment between an enterprise’s knowledge and the KMSs adopted, there are also a broad variety of behaviours. The paper identifies a taxonomy able to bring together the various types of behaviour associated with how an enterprise’s knowledge is related to KMS selection. Specifically, four behaviour patterns were identified, and the enterprises were then categorised accordingly as being guideposts, practice laggards, tool laggards or latecomers. Practical implications The proposed taxonomy provides an operational tool that can be used by enterprises and policy makers alike. The paper shows how enterprises can use this tool to understand which category they belong to and support decision-making to introduce changes leading to improved levels of alignment. Policy makers, on the other hand, can use the proposed taxonomy to identify measures to support the competitiveness of local systems by improving management processes and knowledge sharing among enterprises. Originality/value The paper highlights the difficulties that SMEs experience in adopting KMSs that are truly aligned with their knowledge and proposes a methodology to improve alignment.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:35:12Z
      DOI: 10.1108/JKM-10-2016-0456
  • The mediating role of trust in stimulating the relationship between
           transformational leadership and knowledge sharing processes
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to investigate the influence of transformational leadership (TL) and two aspects of trust (trust in a leader and trust among members, including two versions of each: “disclosure” and “reliance”) on knowledge collecting (KC) and knowledge donating (KD). Design/methodology/approach Structural equation modelling was used to test the effects of TL and aspects of trust on knowledge sharing (KS) processes using data collected from 336 participants at 35 large service firms. Findings The results showed that reliance-based trust in a leader (LR), disclosure-based trust in a leader (LD), reliance-based trust among members (MR) and disclosure-based trust among members (MD) act as mediators in the relationship between TL and KS processes. LR and MR have more significant effects on KD, whereas LD, MD and TL have more significant effects on KC. Research limitations/implications Future research could examine how personal characteristics (e.g. education level and working experiences) moderate the relationships between TL and KS processes. Practical implications From a practical perspective, the paper provides directors/managers an increased understanding of paths to success in KC and KD. Originality/value This paper provides theoretical initiatives on building employee trust and improving KS in the field of knowledge management. From a managerial perspective, this study identifies necessary factors for encouraging and promoting KS processes within an organization.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:32:09Z
      DOI: 10.1108/JKM-10-2016-0463
  • Investigating the impact of information systems on knowledge sharing
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Knowledge is the key factor and the strategic resource for acquiring assets and intangible organizational capabilities, which can lead to further growth and development, creation of value and the advantage of competitiveness. The purpose of this paper is to investigate the impact of information systems (ISs) on knowledge sharing. Design/methodology/approach The statistical society and the intended population of this study were the experts of the registry office in Tabriz, East Azerbaijan Province, Iran. A questionnaire was used as the instrument for collecting data. Also, SMART-partial least square was used for testing the hypotheses of the study. Findings The results gained in this study revealed that IS dimensions, i.e. service quality, system quality and technology, play a significant role in sharing knowledge among the personnel of an organization. Practical implications Nowadays, knowledge is regarded as a notable component of knowledge management process, which contributes to the growth and development of organizations. Sharing knowledge can be considered as a vital phenomenon in managing organizational knowledge. One of the remarkable tasks of ISs is to share information as a key factor. Sharing information can result in fast information distribution and efficient and effective organizational operations and enhanced internal and external performance of the organization. Originality/value This paper is aimed at introducing and presenting functional dimensions for optimizing the efficacy of ISs. Implementing an effective IS can accelerate the speed of information exchange among the personnel and the improvement of their capabilities.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:27:08Z
      DOI: 10.1108/JKM-08-2017-0371
  • The role of knowledge absorptive capacity on the relationship between
           cognitive social capital and entrepreneurial orientation
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to study the effect of cognitive social capital (CSC) on firms’ entrepreneurial orientation (EO) and how knowledge absorptive capacity moderates this relationship. The purpose is aimed at completing the gap in the literature regarding determinants of EO linked with knowledge. Design/methodology/approach The empirical study was carried out on a sample of 292 Spanish firms in the agri-food industry. Partial least squares (SmartPLS software) was used to evaluate the measurement and structural models. Findings CSC has a curvilinear influence (U-shaped) on EO. In addition, this relationship is accentuated with higher knowledge absorptive capacity. Practical implications Managers should promote cognitively close networks and reinforce shared goals and culture with their contacts to maintain a high EO. Furthermore, managers should strengthen their knowledge absorptive capacity to boost innovativeness, risk taking and proactiveness derived from cognitive proximity with their contacts. Originality/value This study adds value to social capital literature by pointing out a curvilinear relationship (U-shaped) between CSC and EO, in contrast to studies focussed on other dimensions of social capital, which have obtained divergent results. Furthermore, this study reinforces the key contingent role of knowledge absorptive capacity. The study provides a valuable theoretical framework of EO determinants connecting the cognitive perspective of social capital theory with a dynamic capability view.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:24:09Z
      DOI: 10.1108/JKM-07-2017-0304
  • Measuring the impact of knowledge loss: a longitudinal study
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Knowledge loss caused by employee exit has become a significant corporate risk. This paper aims to explore how to measure the impact of knowledge loss. The paper is based on empirical evidence from a five-year longitudinal study. Design/methodology/approach This paper is based on a longitudinal change project for a large Australian Research Council Linkage Project grant in the period 2008-2013. The method was a single case study using a critical realism paradigm. The project was a transformational change programme which aimed to help make the partner organization a learning organization to minimize the impact of knowledge loss. The partner organization was a large Australian Government Department, which faced the threat of knowledge loss caused by its ageing workforce. The sample was 118 respondents, mainly engineering and technical workers. A total of 150 respondents were invited to participate in the study which involved an annual survey and attendance at regular training workshops and related activities, with a participation rate of 79 per cent. Findings The results found that knowledge loss has most negative impact in terms of organizational problems including low productivity (morale), strategic misalignment of the workforce (capability gaps), resource cuts (stakeholders unhappy with performance), decreased work quantity and quality (inexperienced employees), work outputs not being used (customers mistrust), longer time to competence (learning cost) and slow task completion (increased search cycle time). The second most significant impact was increased sense of risk associated with work activities and declining capacity to manage the risk. The third main impact was decreased organizational knowledge base: knowledge loss creates knowledge deficit which is unlikely to be filled over time, as shown by the knowledge accounts of surviving employees which remained stable overall. The two remaining measurement constructs – psychological contract and learning organizational capacity – improved, which suggests that the negative impact of knowledge loss may be addressed with appropriate knowledge management. Research limitations/implications The research is based on a single case study in a public sector organization. While the longitudinal nature of the study and the rich data collected offsets this issue, it also presents good opportunities for researchers and practitioners to test the ideas presented in this paper in other industry contexts. The complexity and range of the constructs, concepts and scale items is acknowledged. Tables have been used wherever possible to help the reader access the findings. Practical implications Knowledge loss is perhaps the greatest corporate risk facing organizations today. This paper provides a method to measure the impact of knowledge loss. Managers may use this to assess the significance of the risk and use this as a business case to take action to minimize the impact of knowledge loss. Originality/value Prior research has found knowledge loss has caused decreased psychological contract, lost organizational memory, inefficiency and ineffectiveness and declining capability; however, these concepts are discussed in broad terms only. This paper addresses the need for measurement concepts which helps us understand the nature of the impact of knowledge loss. Five knowledge loss concepts are developed: knowledge resources, psychological contract, learning organization capacity, risk management and organizational problems. The results are based on a large-scale longitudinal study providing empirical evidence of change over a three-year period, situated within the context of a research intervention, i.e. knowledge management programme.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:21:08Z
      DOI: 10.1108/JKM-08-2016-0338
  • How to scope configuration projects and manage the knowledge they require
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to explore the use of the knowledge management (KM) perspective for configuration projects. Configuration projects implement configurators as information technology systems that help companies manage the specification process of customised products. An effective method of retrieving and formalising knowledge for configurators is essential, because it can reduce the risk of unsuccessful implementation and the time and effort required for development. Unfortunately, no standard KM frameworks are available specifically for configuration projects. This study identifies the knowledge necessary for different phases of a configuration project (which knowledge, for what purpose and from what sources), examines how it is transformed during a configuration project (what KM activities and tools are used) and establishes how the knowledge can be documented for future maintenance and updates. Design/methodology/approach This paper proposes a four-step framework for making the KM process more efficient in configuration projects. The framework is based on the literature, developed in collaboration with industrial partners and tested on four configuration projects in two engineering companies. The framework is a structured KM approach designed to save time for both domain experts and the configuration team. The authors have used a qualitative exploratory design based on multiple data sources: documentation, workshops and participant observation. Findings The proposed framework comprises four steps: determination of the system’s scope, to establish the project’s goal based on stakeholders’ requirements and prioritise the required products and processes; knowledge acquisition, to classify the knowledge according to the desired output and identify different knowledge sources; modelling and knowledge validation; and documentation and maintenance, to ensure that the KM system can be maintained and updated in the future. Research limitations/implications Because the framework is tested on a limited number of cases, its generalisability may be limited. However, focusing on a few case applications allows us to assess the effectiveness of the framework in detail and in depth to identify the practical challenges of applying it. The results of the tests support the framework’s validity. Although the framework is designed mainly for engineering companies, other industries could benefit from using it as well. Practical implications The individual steps of the framework create a structured approach for the KM process. Thus, the approach can save both time and resources for companies, without the need for additional investment. Originality/value A standard framework is lacking in the literature on KM for configuration projects. This study fills that gap by developing a KM framework for configuration projects, based on KM frameworks developed for IT projects, and KM tools.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T11:16:48Z
      DOI: 10.1108/JKM-01-2017-0017
  • Knowledge creation through industry chain in resource-based industry: case
           study on phosphorus chemical industry chain in western Guizhou of China
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to provide a theoretical frame and practical experience for understanding and improving knowledge creation in the RIC. This paper proved through an empirical study that knowledge transfer, knowledge assimilation and knowledge sharing between firms in a resource-based industry chain (RIC) have positive influence on knowledge creation. Design/methodology/approach A theoretical model covering knowledge transfer, knowledge assimilation, knowledge sharing and knowledge creation is established in this paper. The research object is the phosphorus chemical industry chain in central Guizhou. Findings The findings of this paper provide a theoretical frame and practical experience for understanding and improving knowledge creation in the RIC. Research limitations/implications The subjective measures of knowledge capacities present a serious limitation. Another limitation is that the authors examined knowledge creation within the context of RIC. The cross-sectional design prevented the authors from studying causal relationships among the variables. Originality/value First, it contributes to the knowledge creation of inter-organization literature. Second, it contributes to the studies of knowledge creation in supply chains. Third, this study demonstrates the importance of investigating the strong network embeddedness and industry property of RIC, which have a critic effect on the capabilities of knowledge sharing, transfer and assimilation.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-21T10:58:06Z
      DOI: 10.1108/JKM-02-2017-0061
  • Impact of knowledge enabling factors on organizational effectiveness in
           construction companies
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This study aims to identify key knowledge enabling factors (KEFs) which can enable construction companies to improve various organizational effectiveness outcomes (OEOs). Design/methodology/approach Using a questionnaire, data are collected from construction companies in Vietnam. Mean score method is used to calculate the mean values of KEFs. In addition, regression analysis is used to identify KEFs which significantly affect OEOs. Findings A list of 32 KEFs, whose ranking orders of importance are provided according to different types of construction companies, is presented. In addition, different lists of specific KEFs which could significantly affect different OEOs are identified. Furthermore, seven key KEFs which could have a significant impact on many OEOs are highlighted. Practical implications The findings of this study could help construction companies to know the controllable KEFs, on which they should focus more. Hence, they could perform these KEFs properly to improve various aspects of organizational effectiveness. Originality/value This study identifies 32 KEFs and 10 OEOs specifically for knowledge management in construction companies. This study also provides construction companies with a better understanding of the impact of KEFs on various aspects of organizational effectiveness. Hence, they could develop effective KEFs-based management strategies to enhance various aspects of organizational effectiveness.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-19T09:45:10Z
      DOI: 10.1108/JKM-08-2016-0350
  • G-SECI model-based knowledge creation for CoPS innovation: the role of
           grey knowledge
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to propose a new knowledge creation model called Grey SECI (G-SECI), study the knowledge creation mechanism and the relationship between knowledge creation models and innovation performance during complex product systems (CoPSs) development. Research and development of CoPSs relies heavily on knowledge creation. However, most scholars have studied CoPS innovation stages from the view of design process of system products, focussing on functional management and project management during the R&D process for CoPS. Attention is lacking with regards to the key and essence of creating a complex technology: the creation of knowledge. Design/methodology/approach Modified from the classic SECI model’s spiral process of knowledge creation, a grey-SECI (G-SECI) knowledge creation model is here proposed vis-à-vis three knowledge categories: explicit knowledge, grey knowledge and tacit knowledge. Then, this paper further analyzes the effects of knowledge creation from the perspective of individual and the view of organization. Besides, an empirical study is conducted. Findings Statistical analysis indicates that there are three main paths of knowledge creation: individual experience knowledge acquisition, individual communication and reflection and organizational knowledge learning. Results further suggest that knowledge internalization by practice (KIP) is the key mode of knowledge creation, as well as the most important step for high-quality CoPS performance. Moreover, individual innovation performance is influenced by knowledge internalization by reflection and KIP; and organization innovation performance is influenced by knowledge combination and knowledge systematization. Research limitations/implications The coverage of geographical distribution is limited. Therefore, there are no data from foreign enterprises. The impact of different geographical cultures on CoPS knowledge creation model could be further investigated; in addition, the statistical analysis results of this study need to be further verified in other industries. Practical implications This paper provides a series of insights for CoPS project leaders. The results may also provide practical guidance for the related management personnel in the fields of human resource training, project planning, project quality and technology R&D in CoPS R&D management. Originality/value The paper’s main contribution is to modify classic SECI knowledge conversion model by introducing grey knowledge and build a new G-SECI knowledge creation model. Besides, the paper adds empirical evidence on the knowledge creation paths in CoPS and reveals that internalization by practice is the key mode of knowledge creation.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-15T03:49:27Z
      DOI: 10.1108/JKM-10-2016-0458
  • Improving innovation performance through knowledge acquisition: the
           moderating role of employee retention and human resource management
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This paper aims to study the effects of knowledge acquisition on innovation performance and the moderating effects of human resource management (HRM), in terms of employee retention and HRM practices, on the above-mentioned relationship. Design/methodology/approach A sample of 129 firms operating in a wide array of sectors has been used to gather data through a standardized questionnaire for testing the hypotheses through ordinary least squares (OLS) regression models. Findings The results indicate that knowledge acquisition positively affects innovation performance and that HRM moderates the relationship between knowledge acquisition and innovation performance. Originality/value With the increasing proclivity towards engaging in open innovation, firms are likely to face some tensions and opportunities leading to a shift in the management of human resources. This starts from the assumption that the knowledge base of the firm resides in the people who work for the firm and that some HRM factors can influence innovation within firms. Despite this, there is a lack of research investigating the link between knowledge acquisition, HRM and innovation performance under the open innovation lens. This paper intends to fill this gap and nurture future research by assessing whether knowledge acquisition influences innovation performance and whether HRM moderates such a relationship.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-14T08:59:20Z
      DOI: 10.1108/JKM-09-2017-0391
  • Information technology, knowledge management and environmental dynamism as
           drivers of innovation ambidexterity: a study in SMEs
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this study is to assess the effect of technological, organizational and environmental factors on innovation ambidexterity and its influence on the performance of manufacturing small- and medium-sized enterprises (SMEs) as well as the moderating effect environmental dynamism on this relationship. Design/methodology/approach Drawing on the Technology–Organization–Environment theory and the Knowledge-Based View, this paper develops an integrative research model, which analyzes the network of relations using covariance-based structural equation modeling on a data set of 429 Spanish SMEs. Findings The results show that information technology capability, knowledge management capability and environmental dynamism are positively associated with innovation ambidexterity. In addition, environmental dynamism is found to strengthen the positive effect of innovation ambidexterity on firm performance. Practical implications The study findings support the idea that innovation can be developed in an ambidextrous manner within a single SME as long as the firm is capable of creating a suitable organizational context and giving a prompt response to changes in the business environment. Originality/value Although many studies have highlighted that being ambidextrous is more challenging for SMEs than for their larger counterparts, the vast majority of studies has been conducted in large companies. This paper extends prior literature by analyzing antecedents and outcomes of innovation ambidexterity in manufacturing SMEs.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-14T01:17:27Z
      DOI: 10.1108/JKM-10-2017-0448
  • Do environmental management systems affect the knowledge management
           process' The impact on the learning evolution and the relevance of
           organisational context
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this study is to investigate how an environmental management system (EMS) might affect the environmental product innovation propensity of a firm through its influence on two factors shaping the knowledge process: the human capital management practices of training and development and the organisational context. Design/methodology/approach To test the study’s hypotheses, an empirical analysis was carried out on 262 companies drawn from 16 developed European markets included in the S&P Europe 350 Dow Jones index over the years 2005-2015.The authors adopted regression analysis by using the ordinary least squares and the binary logit econometric models. Findings Consistently with the study’s predictions, results show that for organisational contexts characterised by the presence of family owners, the EMAS-certified EMS reveals as a significant moderating factor that positively influences their approach to the knowledge management tools for the improvement of the workforce cognitive capabilities, with a significant impact on the firm’s openness towards green product innovation. On the contrary, the ISO 14001-certified EMS tends not to stimulate such proactive behaviour, in both family and non-family firms. Practical implications The findings suggest that an EMS can stimulate the knowledge exploration in the environmental protection field. To this end, top managers should overcome the bureaucratic vision of an EMS and conceive it as a knowledge management tool able to support the learning evolution of the organisation through an effective commitment to human capital management policies of training and development. Originality/value Drawing from social identity and institutional theories, this is the first study – to the best of the authors’ knowledge – that theorises and tests why the adoption of an EMS might stimulate the knowledge advancement of the organisation in a different way, especially in peculiar organisational contexts of family firms where the identity overlap between the family and the firm tends to affect the knowledge management process.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T03:54:49Z
      DOI: 10.1108/JKM-08-2017-0344
  • The effect of HRM practices on knowledge management capacity: a
           comparative study in Indian IT industry
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Successful businesses demand high-performing human resource management practices (HRMP) and effective knowledge management capacity (KMC) to enhance the overall organizational performance. Rapid growth of both local and multinational companies operating in knowledge-intensive industries has increased the global competition in the labor market, also for the developing economies. Therefore, attracting valuable human capital, retaining talents and managing effectively knowledge to deliver on the latest technologies and innovative solutions and services are the biggest challenges in the modern IT industry. The purpose of this paper is to examine the influence of HRMP on KMC through a cross-case analysis including four companies operating in Indian IT sector. Based on the existing studies in this field, five key HRMP have been identified (i.e. recruitment and selection, training and development, compensation and reward, employee retention and career development), as well as two key processes supporting the KMC (i.e. knowledge acquisition and knowledge sharing). Design/methodology/approach The paper adopts a qualitative research method based on a multiple case study, and it uses primary and secondary data collected through desk research and field interviews. Findings Results show the existence of HRMP aiming to enhance the individual learning, motivation and retention of employees for knowledge acquisition and knowledge sharing, in the strategic perspective to improve the organizational performance. Research limitations/implications The paper presents some limitations, which may provide scope for future research. First, being the study a qualitative multiple case analysis, a more extensive research is needed to generalize the results and investigate further relationships existing between HRMP and KMC. Moreover, a deep investigation on the organizational performance dimensions (e.g. sales growth, cash turnover, financial goal achievement) is required to verify the existence of possible links. Finally, a further limit consists in considering only knowledge acquisition and knowledge-sharing processes, excluding another crucial knowledge management (KM) process such as knowledge application. As for the research implications, the paper contributes to investigate the role of HRMP in supporting KMC in Indian IT companies, which represents a context of research not so much investigated. Practical implications From a practitioner point of view, the study can be helpful to HR and KM managers for motivating employees to undertake learning processes and enhance their performance, as well as to acquire and share knowledge resources that are useful for the organization to remain innovative and stay competitive. Originality/value As the influence of HRMP on KMC has not been widely studied in the Indian IT industry, the study may open the field for further studies on a deeper investigation of the relationships existing between human resources management (HRM), KM and organizational performance in knowledge-intensive industries in India and, more in general, in developing economies.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T03:51:28Z
      DOI: 10.1108/JKM-10-2017-0453
  • External knowledge sharing and radical innovation: the downsides of
           uncontrolled openness
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Inter-firm collaborative innovation typically requires knowledge sharing among individuals employed by collaborating firms. However, it is also associated with considerable risks, especially if the knowledge sharing process is not handled using proper judgment. Such risks have been acknowledged in the literature, but the underlying empirical evidence remains unclear. This study aims to examine how sharing of business-critical knowledge with external collaboration partners affects firm’s innovation performance. Design/methodology/approach The authors develop a mediating model and hypotheses predicting that the uncontrolled sharing of knowledge leads to accidental knowledge leakage, which, in turn, hinders particularly firm’s radical innovation performance. The authors test the model by using a survey of 150 technology-intensive firms in Finland and a partial least squares structural equation model. The mediating model is tested with incremental and radical innovation performance, and the authors control for firm size, age, R&D intensity and industry. Findings The authors find strong support for the model in that uncontrolled external knowledge sharing leads to accidental knowledge leaking and to lower radical innovation performance. The same results are not found for incremental innovation, implying that uncontrolled knowledge leakage is especially detrimental to radical innovation. Originality/value These findings help in better understanding some of the downsides of too much openness and lack of judgment about knowledge sharing beyond the boundaries of the firm. Thus, firms pursuing radical innovation should carefully guide their employees with regard to what knowledge they share, to what extent they share it and with whom they share it.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T03:46:10Z
      DOI: 10.1108/JKM-05-2017-0172
  • How internal attributions affect knowledge sharing behavior
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to compare the effects of organizational and technological barriers to knowledge sharing between large and small firms through the lens of attribution theory. Design/methodology/approach The structural equation modeling approach was applied to estimate the conceptual model by using survey data from a list of Taiwan’s top 1,000 manufacturing and 500 service companies. A total of 229 valid questionnaires were collected. Findings The empirical results show that both organizational and technological barriers have relationships with an individual’s effort and ability with regard to knowledge sharing behavior. When organizational barriers occur, the perceived lack of effort has a direct effect on knowledge sharing behavior for large firms, while negative sharing behavior among employees of small firms is influenced by the perception of low ability through the perceived lack of effort. Originality/value A review of the literature reveals organizational and technological barriers that lead to the negative influences of internal attributions on knowledge sharing. This study, therefore, contributes to a comprehensive perspective on how to encourage knowledge sharing behavior at different sizes of firms.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T03:14:06Z
      DOI: 10.1108/JKM-02-2017-0081
  • Multi-context research on strategy characteristics of knowledge sharing in
           organization based on dynamic cooperative game perspective
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to reveal the characteristics of strategic behavior during knowledge cooperation in organization and compare the differences in strategy choice between knowledge transferor and knowledge receiver under intricate context consisting of two different objective orientations (organizational and individual) and two different information conditions (perfect and imperfect information) that represent different knowledge application contexts (conventional and available knowledge and intricate and personalized knowledge). Moreover, this paper also wishes to develop a new analysis paradigm of dynamic cooperation game to the micro-interactive mechanism research on individuals’ knowledge sharing in organization. Design/methodology/approach Through comparing and referring to previous literatures, and considering the authentic knowledge cooperation practice, this paper first suggested that the behavior characteristics of knowledge sharing between individuals in organization should be observed from the perspective of dynamic cooperation game that would accurately describe the “coopetition” essence of knowledge sharing. Further, an intricate multi-analysis context including two different objective orientations and two different information conditions was constructed. Under this multi-analysis context, the objective functions of knowledge transferor (knowledge output) and knowledge receiver (knowledge returning) were established respectively. Lastly, according to the revenue optimum principle of organizational and individual the strategic choice characteristics were analyzed through the Nash equilibrium to analyze objective functions. Findings “Knowledge transaction” motive is classic strategic characteristic of individuals’ knowledge cooperation, and to increase competitiveness of knowledge sharer is a crucial prerequisite for knowledge sharing under any analysis context combination (no matter organizational or individual objective, no matter perfect or imperfect information). Knowledge sharing appears more conservative and stringent under imperfect information condition, and the effort level of knowledge transferring is strategically adjusted according to the value assessment of received knowledge. The institutional constraints and incentives have little effect on the promotion of knowledge sharing under the imperfect information condition where professional knowledge is more intricate, personalized and implicit, because organization members are more sensitive to knowledge competitiveness. Originality/value This paper provides a knowledge sharing study with a new analysis paradigm from micro-interactive perspective by aiming at the “coopetition” essence of knowledge cooperation in organization. This analysis paradigm chooses the way of dynamic cooperation game to reveal the strategic characteristics of knowledge sharing among individuals (knowledge transferor and knowledge receiver) and to assess the role of institutional constraints and incentives in promoting the knowledge sharing. At the same time, the establishing of multi-context model with two different perspective dimensions (objective orientation and information condition) make research closer to the authentic circumstance of knowledge cooperation in organization.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T02:26:40Z
      DOI: 10.1108/JKM-09-2017-0420
  • The role of a knowledge leader in a changing organizational environment. A
           conceptual framework drawn by an analysis of four large companies
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to investigate the role of knowledge leader readiness within large companies operating in a changing environment. Design/methodology/approach A conceptual framework emerged from an analysis of four large companies and a review of the knowledge management literature. Secondary research was conducted to compare the four large companies against the proposed framework. Findings The conceptual model is a support to understand an organizations’ reaction to external changes and the role of the knowledge leader’s readiness in managing these changes and adjusting the knowledge management accordingly. From the analysis, it emerged that a knowledge leader’s readiness plays a relevant role in a changing organizational environment owing to his ability to acquire, handle and diffuse knowledge within the company. Practical implications The study emphasizes the significance of internal knowledge in managing changes. Practitioners could use this framework as a conceptual guide for their daily challenges and to recruit future leaders. Originality/value This study aims to contribute to the knowledge management literature by providing a practical model for organizations facing a changing environment. The originality of the model is the design of different managerial profiles that combine the leaders’ disposition to knowledge and their ability to drive change.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T02:19:19Z
      DOI: 10.1108/JKM-09-2017-0422
  • Strategic knowledge management in subsidiaries and MNC performance. The
           role of the relational context
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose Based on the knowledge-based theories of the MNC, this research aims to develop and test a holistic model to analyse the relationship between the strategic knowledge management (SKM) processes undertaken by subsidiaries and MNC performance. Additionally, it focuses on determining the impact that the relational context can have on knowledge creation and transfer inside the internal network of an MNC. Design/methodology/approach The research hypotheses are tested by partial least squares (PLS) with data from a sample of Spanish subsidiaries of foreign multinational firms belonging to high-technology and knowledge-intensive sectors. Findings The results confirm that: the implementation of a SKM by a subsidiary positively impacts on knowledge creation; the knowledge created by a subsidiary positively influences knowledge transfer, increasing the knowledge existing in the MNC; the knowledge transfer across all MNC units has a positive impact on MNC performance; the subsidiary’s relational context arises as a mediating variable between the knowledge created by a subsidiary and its transfer to the rest of the MNC. Originality/value The research proposes a holistic model that contemplates the joint interaction of the variables knowledge creation, knowledge transfer and performance. In addition, the proposed model contemplates the variable SMK of the subsidiary as the beginning of the knowledge creation-knowledge transfer-performance process. Finally, the mediating role of the relational context in the relationship between knowledge creation and transfer is analysed.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T02:15:03Z
      DOI: 10.1108/JKM-07-2017-0305
  • The trade-off between knowledge exploration and exploitation in
           technological innovation
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose This study aims to clarify the effect of team effort allocation between knowledge exploration and exploitation on the generation of extremely good or poor innovations. The influence of previous collaborative experience among team members on the effect of team effort allocation is also investigated to understand the relationship between team members’ collaboration networks and knowledge learning. Design/methodology/approach This study uses data of all patents granted by the US Patent and Trademark Office between 1984 and 2010. The inventors involved in a patent are regarded as members of the focal team. Logistic regression is used to analyze the data. Findings Allocating greater effort to exploration than to exploitation is beneficial to achieving breakthrough innovations despite the risk of generating particularly poor innovations. This benefit increases with collaborative experience among team members. Placing an equal emphasis on knowledge exploration and exploitation is not particularly effective in achieving breakthrough innovations; it is, however, the best strategy for avoiding particularly poor innovations. Originality/value This research not only provides valuable insights for research on innovation and knowledge management by studying the team effort allocation strategy used to achieve breakthroughs and avoid particularly poor innovations but also represents an advancement in bridging two streams of research – knowledge learning and social networks – by highlighting the influence of the team members’ collaborative networks on the effect of team effort allocation between knowledge exploration and exploitation.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-13T02:09:37Z
      DOI: 10.1108/JKM-09-2016-0401
  • How strategic knowledge management drives intellectual capital to superior
           innovation and market performance
    • Abstract: Journal of Knowledge Management, Ahead of Print.
      Purpose The purpose of this paper is to explore the moderation effect of strategic knowledge management (SKM) on the relationship between three components of intellectual capital (IC) and firm innovation and market performance. The authors argue that specific combinations of IC components and SKM activities can lead to higher innovation and market performance. It is also trying to assist companies to capitalize on both their IC and SKM. Design/methodology/approach Survey data have been collected from 101 Serbian companies, and these have been analyzed by using structural equation modelling (SEM) and fuzzy set qualitative comparative analysis (fsQCA) techniques. Findings The SEM results show that structural capital and relational capital have a direct effect on innovation performance. Although, there is no significant direct effect of human capital on innovation performance, the relationship becomes significant when moderated by SKM. The effects of human and structural capital on innovation performance are negatively moderated by SKM activities, while SKM positively moderates the effect of relational capital on innovation performance, but remained insignificant. Moreover, the insights from fsQCA show a clear pattern of equifinality, in that there are multiple combinations of static and dynamic conditions that can lead to higher innovation and market performance. Originality/value Two separate research fields of “static” IC and “dynamic” knowledge management have been combined in one integrated framework. From a methodological perspective, symmetric and asymmetric statistical tools have been combined to better understand contingency and interactions. This approach contributes to the literature and potentially offers a better understanding of how static intangible assets should be enabled by dynamic knowledge-based managerial activities to achieve high performance. The paper demonstrates that SKM capability matters with only a specific constellation of IC resources and therefore suggests a novel explanation for performance variances.
      Citation: Journal of Knowledge Management
      PubDate: 2018-02-12T03:25:39Z
      DOI: 10.1108/JKM-07-2017-0309
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Heriot-Watt University
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