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Journal Cover   Journal of Knowledge Management
  [SJR: 0.883]   [H-I: 36]   [92 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1367-3270
   Published by Emerald Homepage  [310 journals]
  • Towards a knowledge-based approach for effective decision making in
           railway safety
    • Authors: Alexeis Garcia-Perez, Siraj A Shaikh, Harsha Kumara Kalutarage, Mahsa Jahantab
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose This paper contributes towards understanding how safety knowledge can be elicited from railway experts for the purposes of supporting effective decision making. Design/methodology/approach A consortium of safety experts from across the British railway industry is formed. Collaborative modelling of the knowledge domain is used as an approach to the elicitation of safety knowledge from experts. From this a series of knowledge models is derived to inform decision making. This is achieved by using Bayesian networks as a knowledge modelling scheme underpinning a safety prognosis tool to serve meaningful prognostics information and visualise such information to predict safety violations. Findings Collaborative modelling of safety-critical knowledge is a valid approach to knowledge elicitation and its sharing across the railway industry. This approach overcomes some of the key limitations of existing approaches to knowledge elicitation. Such models become an effective tool for prediction of safety cases by using railway data. This is demonstrated using Passenger-Train Interaction safety data. Practical implications This study contributes to practice in two main directions: by documenting an effective approach to knowledge elicitation and knowledge sharing, while also helping the transport industry to understand safety. Originality/value This research applies a knowledge elicitation approach to understanding safety based on collaborative modelling, which is a novel approach in the context of transport.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:54 GMT
      DOI: 10.1108/JKM-02-2015-0078
       
  • Crowdsourcing information for knowledge-based design of routes for
           unscheduled public transport trips
    • Authors: Osvaldo Cairo, José Sendra Salcedo, J. Octavio Gutierrez-Garcia
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The objective of this paper is to devise a crowdsourcing methodology for acquiring and exploiting knowledge in order to profile unscheduled transport networks for design of efficient routes for public transport trips. Design/methodology/approach This paper analyzes daily travel itineraries within Mexico City provided by 610 public transport users. In addition, a statistical analysis of quality-of-service parameters of the public transport systems of Mexico City was also conducted. From the statistical analysis, a knowledge base was consolidated to characterize the unscheduled public transport network of Mexico City. Then, by using a heuristic search algorithm for finding routes, public transport users are provided with efficient routes for their trips. Findings The findings of the paper are as follows. A crowdsourcing methodology can be used to characterize complex and unscheduled transport networks. In addition, the knowledge of the crowds can be used to devise efficient routes for trips (using public transport) within a city. Moreover, the design of routes for trips can be automated by SmartPaths, a mobile application for public transport navigation. Research limitations/implications The data collected from the public transport users of Mexico City may vary through the year. Originality/value The significance and novelty is that the present work is the earliest effort in making use of a crowdsourcing approach for profiling unscheduled public transport networks in order to design efficient routes for public transport trips.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:50 GMT
      DOI: 10.1108/JKM-02-2015-0053
       
  • Factors that influence the success of a KM-program in a small-sized
           airport
    • Authors: Antonio-Luis Gamo-Sanchez, Juan-Gabriel Cegarra-Navarro
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The air transport system has undergone important changes, particularly in the development of new knowledge management approaches. In practice, however, results have been mixed. Some programs have been successful, but implementation failures are common and the intended users are frequently reluctant to use such management structures. A possible explanation for efficiency and effectiveness gaps of services provided by these knowledge structures may relate to the advantages and disadvantages of the knowledge processes that airports highlight as a result of their differential structural properties. This paper investigates the nature of what is referred to as the Knowledge Management Engineering & Maintenance Program, which is based on practices that influence the dissemination of knowledge in a structured and sustained manner within a small-sized airport. Design/methodology/approach Using data collected from the Engineering & Maintenance Department at a Spanish Airport, this work has examined how the existence of some knowledge structures are linked to knowledge transfer and how this component is linked to customer service (external users (e.g. passengers) and internal users (including any airport staff)). Findings This paper reports a Knowledge Management Program, which is customized and based on four knowledge structures: (1) technical infrastructure; (2) people to facilitate and drive the process; (3) a system that supports and rewards sharing; and (4) the team leader. Research limitations/implications Conducting this type of single case study (an interview-based case study approach) is to be understood foremost as a prelude to further quantitative studies including common measures for passengers and users, staff, managers and board members. Originality/value In an applied sense, the model provides engineering & maintenance practitioners with identifiable factors, which enable the four frameworks and address the relevant issues by changing strategies at both the individual and the organizational levels. Without a knowledge management program, practitioners may lose the ability to see the market signals stemming from the transport system members, and they may decide to go solely by their own ways of doing and interpreting things.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:32 GMT
      DOI: 10.1108/JKM-02-2015-0052
       
  • The role of organizational culture in the knowledge management process
    • Authors: Christina Ling-hsing Chang, Tung-Ching Lin
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose Knowledge is a primary resource in organizations. If firms are able to effectively manage their knowledge resources, then a wide range of benefits can be reaped such as improved corporate efficiency, effectiveness, innovation, and customer service. Due to the diversity of organizational cultures (which include results-oriented, tightly controlled, job-oriented, closed system and professional-oriented cultures), the enhancement of knowledge management performance and the relationship between organizational culture and KM process intention of the individual is a very significant issue, and forms the focus of the present study. Design/methodology/approach The survey methodology, which has the ability to enhance generalization of results (Dooley 2001), was used to collect the data utilized in the testing of the research hypotheses. Findings results-oriented and job-oriented cultures have positive effects on employee intention in the KM process (creation, storage, transfer and application), a tightly-controlled culture has negative effects. Research limitations/implications However, it would have been better to use a longitudinal study to collect useful long-term data in order to understand how the KM process would be influenced when organizational culture dimensions are changed through/by management. This is the first limitation of this study. According to Mason & Pauleen (2003), KM culture is a powerful predictor of individual knowledge sharing behavior, which is not included in this study. This is thus the second limitation of this paper. Moreover, national culture could be an important issue in the KM process (Jacks et al., 2012), which is the third limitation of this paper for not comprising it. Practical implications In researchers’ point of view, results-oriented and job-oriented have positive effects while a tightly controlled culture has a negative effect on the KM process intention of the individual. These findings provide evidences that challenge the perspective of Kayworth and Leidner (2003) on this issue. As for practitioners, management has a direction to modify their organizational culture in order to improve the performance of KM process. Originality/value the results-oriented, loosely controlled and job-oriented cultures will improve the effectiveness of the KM process and will also increase employees’ satisfaction and willingness to stay with the organization.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:24 GMT
      DOI: 10.1108/JKM-08-2014-0353
       
  • A model for the diffusion of knowledge sharing technologies inside private
           transport companies
    • Authors: Manlio Del Giudice, maria rosaria della peruta, Vincenzo Maggioni
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The present research investigates, inside the private sector of transport, a model for the diffusion of knowledge sharing technologies with non-uniform internal influence that has been developed by Easingwood, Mahajan & Muller (1983). Design/methodology/approach
      Authors performed an empirical evaluation of the performances of the model by Easingwood et al. (1983) by analyzing data gathered from almost 230 taxi drivers joining two of the biggest taxi brokers operating in the Southern Italian city of Naples. Findings Such an analysis reveals that the model by Easingwood et al. (1983) provides an excellent agreement with the empirical data, and allows to obtain interesting predictions on the future evolution of the sector performances in terms of increasing use of knowledge sharing technologies within the taxi drivers’ community of practice. Research limitations/implications In particular, the authors show that a unique solution does always exist, which is defined on the whole (positive) set of times, and in the long run tends to a steady state equilibrium. A first limit of the present research is certainly the use of a sample restricted to the taxi companies from only one city: future investigations should consider a larger sample by interviewing taxi companies from multiple regions as well. Another limit is that the model performed does not take into account all the factors influencing the diffusion of knowledge sharing technologies within the community of practice. Finally, the research design is not considering the impact of the diffusion of knowledge sharing technologies on the customer relationship management. Originality/value The research shows the application of a valid model both for evaluating the diffusion of technologies for sharing knowledge within a community of practice and for estimating its development trend. It represents the first original study in Italy that empirically investigates the diffusion of technological innovations for the knowledge management in an industry typically dominated by tacit codes of knowledge sharing: the taxi companies.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:20 GMT
      DOI: 10.1108/JKM-02-2015-0047
       
  • Examining Knowledge Audit for Structured and Unstructured Business
           Processes: A Comparative Study in Two Hong Kong Companies
    • Authors: Jessica Yip, W.B. Lee, Eric Tsui
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The authors assert that different knowledge audit methodologies are needed in structured business processes (SBP) and unstructured business processes (UBP) respectively. The knowledge audit methodology used for SBP aims to identify and capture procedural knowledge, while the one for UBP aims to facilitate the sharing of experiential knowledge. The designs of audit methodologies, including elements of knowledge elicitation (KE), knowledge representation (KR), and role of auditor (RA) for SBP and UBP, are proposed in this paper. Design/methodology/approach Two knowledge audit cases studies were conducted. The first case was conducted in a SBP, and the second one in an UBP. The first case provides a view of a typical knowledge audit in SBP, the limitations are identified. The second case pinpoints the development of a new knowledge audit methodology applicable for UBP is developed. Findings A significant differentiation between knowledge audits in SBP and UBP is that the knowledge to be captured in the former is procedural knowledge, whereas that to be elicited in the latter is experiential knowledge. The deliverables in the former include lists of knowledge workers, knowledge assets and knowledge inventories, and in the latter includes the interplay of interaction between activities, stakeholders and knowledge displayed in the form of a knowledge activity network. Originality/value This research clarifies and strengthens the position of the knowledge audit by illustrating two knowledge audit methodologies for respective use in SBP and UBP. It points out that the fundamental difference of knowledge audit approaches is attributed to the different knowledge requirements. To cater the different knowledge requirements, the authors asserted that three basic components of the knowledge audit, namely knowledge elicitation (KE), knowledge representation (KR) and the role of the researcher (RR), should be customized.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:47:07 GMT
      DOI: 10.1108/JKM-10-2014-0420
       
  • Public sector knowledge management: A structured literature review
    • Authors: Maurizio Massaro, John Dumay, Andrea Garlatti
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose This paper reviews and critiques the public sector knowledge management (KM) literature, offers an overview of the state of public sector KM research and outlines a future research agenda. Design/methodology/approach Articles published in KM journals are analyzed using a structured literature review methodology. The paper analyzes 180 papers published within 10 journals specializing in the field of KM. Findings Public sector KM is a research area of growing importance. Findings show that few authors specialize in the field and there are several obstacles to developing a cohesive body of literature. Low levels of international co-operation among authors and international comparisons mean that the literature is fragmented. Some research topics and some geographical areas within the public sector theme are over-analyzed, while others are under-investigated. Additionally, academic researchers should re-think their methodological approach if they wish to make significant contributions to the literature and work towards developing research which impacts practice in conjunction with practitioners. Originality/value The paper presents a comprehensive structured literature review of the articles published in KM journals. The paper’s findings can offer insights into future research needs.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:46:10 GMT
      DOI: 10.1108/JKM-11-2014-0466
       
  • Better knowledge with social media? Exploring the roles of social
           capital and organizational knowledge management
    • Authors: Pratyush Bharati, Wei Zhang, Abhijit Chaudhury
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The purpose of this paper is to explore social media’s impact on organizational knowledge quality through the theoretical lens of social capital and resource exchange. Design/methodology/approach Theory-confirming, quantitative study using panel data collected through web-based survey Findings The results show that while social media affect structural capital and cognitive capital directly, it only affects relational capital indirectly through structural and cognitive capital. Moreover, overall social media and the enhanced social capital do help promote organizational efforts in knowledge management, which subsequently leads to higher level of organizational knowledge quality. Research limitations/implications All survey respondents were from the U.S., which may limit the generalizability of the findings. The authors also call for more research in establishing the time sequence in the proposed causal relations and in the individual level mechanism through which social media promotes organizational knowledge quality. Practical implications This study highlights both the potential and limitations of social media in promoting organizational knowledge management. Businesses must consciously manage the assimilation and use of social media to benefit from them. Originality/value The authors position the study at the intersection of social media, social capital, and knowledge management and explicate how social media work through social capital and organizational knowledge management efforts to affect knowledge quality.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:46:04 GMT
      DOI: 10.1108/JKM-11-2014-0467
       
  • Understanding “disengagement from knowledge sharing”:
           engagement theory versus adaptive cost theory
    • Authors: Dianne Ford, Susan E. Myrden, Tim D Jones
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose In this study, competing hypotheses (a spillover hypothesis, based on Engagement Theory, and a provisioning hypothesis, based on Adaptive Cost Theory) are used to help explain why employees become disengaged from knowledge sharing. Design/methodology/approach Employed knowledge workers completed an online questionnaire regarding their job characteristics, their general health and wellness, perceived organizational support, job engagement, and disengagement from knowledge sharing. Findings The findings provide empirical support for Adaptive Cost Theory and illustrate the relationship between Engagement Theory and the Disengagement from Knowledge Sharing. In particular, this research illustrates the importance of health and wellness for preventing disengagement from knowledge sharing. In addition, the findings introduce a new finding of tensions between job engagement and knowledge sharing, which supports knowledge workers’ complaints of “being too busy” to share. Research limitations/implications This study uses cross-sectional methodology; however, the participants are employed and in the field. Given the theoretical arguments that disengagement from knowledge sharing should be short-term or transient, future research should follow-up with diary methods to capture this to confirm this study’s conclusions. Practical implications The findings of this study provide some insight for practitioners on how to prevent disengagement from knowledge sharing. New predictors and an interesting tension between job engagement and knowledge sharing are identified. Originality/value This study examines an alternative explanation for the lack of knowledge sharing in organizations, and uses competing theories to identify the reasons for the disengagement from knowledge sharing.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:46:02 GMT
      DOI: 10.1108/JKM-11-2014-0469
       
  • Customer-centered knowledge management: challenges and implications for
           knowledge-based innovation in the public transport sector
    • Authors: Stavros Sindakis, Audrey Depeige, Eleni Anoyrkati
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose This study explores the role of knowledge management practices in supporting current and emerging passengers’ and customer needs, aiming to create value. Specifically, the research examines the importance of customer-centered knowledge management in the delivery of innovative services and practices in the public transport sector, promoting the role of interactions between mobility stakeholders and travelers. Design/methodology/approach A theoretical framework is developed and supported by background literature on customer-centric knowledge management approaches, business model innovation, as well as on inter-organizational and network cooperations. Findings Results show that the development of sustainable innovation and technologies in the transport sector requires knowledge management practices, which enable the access to knowledge about users’ needs, the mapping and evaluation of innovative knowledge, the promotion of knowledge-based innovation through collective approaches, as well as the acquisition and integration of new knowledge. Research limitations/implications The conceptual framework developed in the paper remains limited to a theoretical understanding. Further research should empirically examine knowledge issues related to the intangible character and intellectual capital intensiveness of innovation in the transport sector. Practical implications Researchers, public transport companies, and public transport authorities are expected to benefit from this research, by developing mechanisms for customer-centered knowledge management, which is found to lead to innovative services and practices in the public transport sector. Another practical implication regards the adoption of knowledge management practices, leading to technological innovations in public transport, and advancing the level of sustainability in transport systems. Originality/value The originality of this study lies in the development of a customer-focused knowledge management framework, which provides a novel perspective of value creation in an attempt to engage researchers and practitioners from the transport industry in the conceptualization and development of innovative solutions.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:46:01 GMT
      DOI: 10.1108/JKM-02-2015-0046
       
  • Leveraging environmental scanning methods to identify knowledge management
           activities in transportation
    • Authors: Denise Bedford, Frances Harrison
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The purpose of this paper is to highlight the level of knowledge management activity underway in the transportation sector. The environmental scan highlighted common business drivers for knowledge management across transportation agencies. Design/methodology/approach The project team used outreach methods, environmental scanning techniques, targeted interviews constructed around amplifying questions to identify stakeholders. A two-day workshop was sponsored where stakeholders could discuss common business interests and exchange knowledge management practices. Findings The environmental scan methodology was successful and will be carried over to two other economic sectors in the coming year. The identification and elaboration of business drivers through the amplification process was a valuable contribution. Sharing of knowledge management practices was highly effective because the participants were working from a common set of business drivers. Research limitations/implications This activity has implications for other sectors. Well designed environmental scans of knowledge management programs and initiatives can identify stakeholders for intra-sector communities of practice. These communities of practice provide a support network for knowledge professionals working within organizations, provide the input for intra-sector KM research agendas, and a collaborative action plan for moving that agenda forward. Practical implications The workshop participants identified six action items to advance the practice of knowledge management within their institutions. Originality/value The authors believe the scan approach provides a new and valuable approach to encouraging the practice of knowledge management in the field of transportation. The authors also suggest that this approach may be used effectively in other sectors to promote the discipline.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:45:53 GMT
      DOI: 10.1108/JKM-01-2015-0004
       
  • Understanding knowledge sharing in the work context by applying a belief
           elicitation study
    • Authors: Minna Stenius, Nelli Hankonen, Ari Haukkala, Niklas Ravaja
      Abstract: Journal of Knowledge Management, Volume 19, Issue 3, May 2015.
      Purpose The study investigates cognitive antecedents of knowledge sharing (KS) by applying a belief elicitation study and embedding KS in an organizationally relevant context, work meetings. Design/methodology/approach The study was carried out in two phases: an elicitation study (n=18), and a survey (n=200) based on its findings. The method, which combines a qualitative and a quantitative approach, is frequently used in the study of other behaviors (e.g. health behaviors) when applying the Theory of Planned Behavior (TPB). Findings Belief-based measures, informed by the elicitation study, were meaningful predictors of KS intentions. In line with TPB, attitudes, subjective norms, and perceived behavioral control explained 47.7% of the variance in KS intentions, which together with perceived behavioral control explained 55.2% of the variance in KS behavior. Behavioral beliefs reflecting positive collective outcomes (new perspectives; knowledge diffusion/collective learning; increased interaction) were the most important predictors. Research limitations/implications Single organization and the study design limit generalizability of the results. Practical implications The findings suggest that by eliciting shared beliefs relating to specific KS behaviors, organizations may come a long way in understanding and subsequently influencing these behaviors. Originality/value This is the first study to apply TPB on KS by investigating the underlying beliefs using an elicitation study. By demonstrating its utility, the study not only lays avenue for evidence-based interventions to improve KS in organizations, but also presents a method that bridges the gap between quantitative and qualitative approaches to KS.
      Citation: Journal of Knowledge Management
      PubDate: Thu, 26 Mar 2015 00:45:41 GMT
      DOI: 10.1108/JKM-12-2014-0523
       
  • Exploring Different Cultural Configurations: How Do they Affect
           Subsidiaries’ Knowledge Sharing Behaviors?
    • Authors: Vincenzo Cavaliere, Sara Lombardi
      First page: 141
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The paper explores the impact of different cultural typologies (i.e. innovative, competitive, bureaucratic, and community) on employees’ knowledge sharing processes within Multinational Companies (MNCs), by taking a subsidiary perspective. It particularly applies the Competing Values Framework to the study of individuals’ orientations toward sharing knowledge with others, while also investigating the influence of top management support on such orientations. Design/methodology/approach To test the proposed hypotheses, in this paper survey data of 389 employees from six Italian subsidiaries are empirically analysed, by running hierarchical regressions on the two dimensions of knowledge sharing processes, i.e. knowledge donating and knowledge collecting. Findings The results show that the four types of organizational culture differently affect the knowledge sharing sub-processes and confirm the importance of a strong top management support to facilitate interpersonal relationships. Research limitations/implications Despite the cross-sectional nature of the data and the limitations arising from the subsidiaries’ position in the country, the findings suggest managers to pay great attention to the positive side of bureaucracy, by emphasizing the need for order and efficiency, while, at the same time, providing employees with a constant and encouraging support toward knowledge sharing activities. Originality/value The paper adds empirical evidence to the limited existing research on knowledge sharing sub-processes of knowledge donating and collecting, extends the understanding of how different organizational cultures affect such processes, and contributes to the literature on MNCs’ knowledge-based activities, by adopting a subsidiary perspective.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:00:35 GMT
      DOI: 10.1108/JKM-04-2014-0167
       
  • Positioning organisational culture in knowledge management research
    • Authors: Said Abdullah Al Saifi
      First page: 164
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose This paper proposes a conceptual model for understanding the impact of organisational culture on knowledge management processes and their link with organisational performance. It is suggested that organisational culture should be assessed as a multi-level construct comprising artifacts, espoused beliefs and values, and underlying assumptions. A holistic view of organisational culture and knowledge management processes, and their link with organisational performance, is presented. Design/methodology/approach A comprehensive review of previous literature was undertaken in the development of the conceptual model. Taken together, the literature and the proposed model reveal possible relationships between organisational culture, knowledge management processes, and organisational performance. Findings Potential implications of organisational culture levels for the creation, sharing, and application of knowledge are elaborated. In addition, the paper offers possible new insight into the impact of organisational culture on various knowledge management processes and their link with organisational performance. Research limitations/implications A number of possible relationships between organisational culture factors, knowledge management processes, and their link with organisational performance were employed to examine such relationships. Practical implications The research model highlights the multi-level components of organisational culture. These are: the artifacts, the espoused beliefs and values, and the underlying assumptions. Through a conceptualisation of the relationships between organisational culture, knowledge management processes, and organisational performance, the study provides practical guidance for practitioners during the implementation of knowledge management processes. Originality/value The focus of previous research on knowledge management has been on understanding organisational culture from the limited perspective of promoting knowledge creation and sharing. This paper proposes a more comprehensive approach to understanding organisational culture in that it draws on artifacts, espoused beliefs and values, and underlying assumptions, and reveals their impact on the creation, sharing, and application of knowledge which can affect overall organisational performance.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:00:54 GMT
      DOI: 10.1108/JKM-07-2014-0287
       
  • Protecting Organizational Knowledge: A Structured Literature Review
    • Authors: Markus Manhart, Stefan Thalmann
      First page: 190
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose Organizations have become increasingly aware of the need to protect their data and information. At the same time, however, knowledge protection is often a neglected or underdeveloped area. This is all the more the more concerning as knowledge protection plays an essential part in preserving an organization’s competitive advantage. In spite of the recognition of this issue by scholars, the knowledge management literature has so far tended to concentrate on the facilitation of knowledge sharing rather than on knowledge protection. Design/methodology/approach In this paper the authors present the results of a structured literature review undertaken in order to investigate the current state of research on knowledge protection. The paper identifies core domains in knowledge protection literature, discusses theoretical perspectives and research methods, sheds light on the role of the IT artifact in knowledge protection research, and develops a portfolio of knowledge protection measures. Findings We analysed 48 papers, taking five analytical dimensions into account: (1) research domains, (2) research methods and models, (3) the role of the IT artefact, (4) theoretical views, and (5) measures to enforce knowledge protection. Based on the discussion of the results we identified promising avenues for further research and proposed a research agenda. We argue for more research on the protection of tacit knowledge, more in-depth empirical investigations, more research on IT support, a stronger consideration of theories in knowledge protection research, as well as research on how organizations could build a strategy of knowledge protection. Research limitations/implications Tacit knowledge as well as informal alliances or (social) networks are under researched so far. Knowledge protection phenomena need to be investigated in depth to test the assumptions stated in many conceptual papers. IT artefacts should be developed and evaluated. More theory-based research and overarching frameworks or strategies for knowledge protection need to be developed. Practical implications In this paper we developed a portfolio of knowledge protection measures, which might be of particular interest for practitioners. Further, the paper provides a good overview of the current state of practice regarding knowledge protection. Originality/value So far, there is no structured literature review available focusing on the topic of knowledge protection.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:00:24 GMT
      DOI: 10.1108/JKM-05-2014-0198
       
  • Mechanisms to Motivate Knowledge Sharing: Integrating the Reward Systems
           and Social Network Perspectives
    • Authors: Sheng-Wei Lin, Louis Yi-Shih Lo
      First page: 212
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose This study developed a theoretical model that integrates two different mechanisms to explain knowledge sharing. First, adapted from traditional reward systems, the calculative-based mechanism (CBM) serves as the benchmark. Second, the relational-based mechanism (RBM) plays a complementary role. RBM is founded on social interaction and consists of two social network constructs: relational deposits (i.e., network and valued network centralities) and withdrawals (i.e., network and valued network densities). Design/methodology/approach This study collected survey data in collaboration with a health care organization. The data collected from 180 respondents were tested against the research model using a partial least squares analysis. Findings This study found the CBM to be beneficial for knowledge sharing. The findings support the RBM prediction of a positive relationship between the deposit construct and knowledge sharing, but fail to support the RBM prediction on the withdrawal construct. The RBM explained about 15% more of the variance than the CBM. In addition, the withdrawal construct of the RBM predicts respondents’ beliefs in reciprocal obligation. Research limitations/implications RBM does not as strongly associate with economic benefits as the CBM, but it still plays a noteworthy role in increasing the possibility of an individual knowledge sharing. Originality/value The study is the first to propose the concepts of relational deposits and withdrawals. The authors use a roster-based sociometric approach to collect the social network data and to benchmark the effect of RBM with that of CBM on individual knowledge sharing and his/her beliefs in reciprocal obligation.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 01:56:52 GMT
      DOI: 10.1108/JKM-05-2014-0209
       
  • Designing workspaces for cross-functional knowledge-sharing in R & D:
           The ‘co-location pilot’ of Novartis
    • Authors: Annina Coradi, Mareike Heinzen, Roman Boutellier
      First page: 236
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose This paper examines co-location as an important solution to design workspaces in research and development (R&D). It argues that co-locating R&D units in multi-space environments serves knowledge creation by leveraging knowledge-sharing across boundaries. Design/methodology/approach This study is based on a co-location project of the knowledge-intensive, multi-national company Novartis. To compare communication and collaboration patterns, we interviewed and observed employees before and after co-location into the ‘co-location pilot’ and investigated a control group that was not co-located. The use of data and method triangulation as a research approach underlines the inherent dynamics of the co-location in this study. Findings The study suggests findings leveraging knowledge-sharing in two different ways. Co-location of dispersed project team members increases unplanned face-to-face communication leading to faster and more precise flows of knowledge by transcending knowledge boundaries. Co-location to an open multi-space environment stimulates knowledge creation by enabling socialization, externalization and combination of knowledge. Practical implications This study provides managerial implications for implementing co-location in order to achieve greater knowledge-sharing across functions. The design of the work environment provides the framework for successful co-location. Originality/value This paper reports the findings of an empirical case study conducted within the ‘co-location pilot’ of the pharmaceutical company Novartis. This study contributes to an in-depth understanding of the phenomena on a qualitative and micro level.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 01:56:56 GMT
      DOI: 10.1108/JKM-06-2014-0234
       
  • Facilitating Tacit Knowledge Transfer: Routine Compatibility,
           Trustworthiness, and Integration in M & As
    • Authors: Rebecca Ann Ranucci, David Souder
      First page: 257
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose Tacit knowledge can be a source of sustained competitive advantage because its lack of codifiability precludes easy appropriation by competitors. However, such non-codifiability also makes it difficult to transfer knowledge within a firm. Mergers and acquisitions (M&As) exemplify this challenge because they are often motivated by opportunities for transferring knowledge. This paper theorizes how tacit knowledge influences implementation success in M&As, and contrasts this with explicit knowledge. With differing demands for tacit and explicit knowledge across departments (Sales and Operations), the empirical results demonstrate how tacit routine compatibility affects implementation outcomes in different functions. Design/methodology/approach This research draws from a survey of 86 M&A implementation processes between 1996 and 2002, using seemingly unrelated regression (SUR) to analyze the predictions. Findings There is strong empirical support that tacit routine compatibility leads to success in Sales but not Operations and further support for the differential moderating roles of trustworthiness and integration. Practical implications Managers should make implementation choices based on the type of knowledge being transferred and where that knowledge will reside post-integration. Routine compatibility, trustworthiness, and integration facilitate knowledge transfer in M&As – but only if applied in the right combinations for the context. Originality/value The type of knowledge is a critical distinction for the value of M&A implementation. Furthermore, despite integration receiving significant attention in this literature, trustworthiness, not integration, facilitates successful tacit knowledge transfer in M&A.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:01:43 GMT
      DOI: 10.1108/JKM-06-2014-0260
       
  • With Whom Shall I Share My Knowledge? A Recipient Perspective of
           Knowledge Sharing
    • Authors: Xiao Zhang, Jane Yan Jiang
      First page: 277
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The purpose of this study examined knowledge-sharing phenomena from the perspective of recipients’ characteristics. Specifically, this study examines the influence of knowledge recipients’ competence, learning attitude, and personal relationship with knowledge sharer on knowledge sharers’ willingness to share. Design/methodology/approach The authors conducted two studies, a scenario experimental study and a field survey study, to test their hypotheses about the effects of recipients’ characteristics on knowledge sharers’ willingness to share. Findings The results revealed that recipients’ characteristics play different roles in different situations (responsive and proactive knowledge sharing) in triggering the knowledge sharers’ motivation to share. In responsive knowledge sharing, a recipient's learning attitude and personal relationship with the knowledge sharer affected the sharer’s willingness to share. In proactive knowledge sharing, a recipient's professional ability and personal relationship with the sharer significantly affected the sharer’s willingness to share. Research limitations/implications The scenario experiment may suffer from the problem of social desirability and the external validity; this study only focuses on the simple main effect of knowledge recipients’ characteristics. Practical implications First, managers should encourage employees to seek information and knowledge from other colleagues and organizations could provide support for their interaction. Second, managers need to consider the composition of team members. Third, team managers may encourage each member to develop their own special skill or knowledge. Fourth, managers could make some efforts to develop a climate of trust among employees. Originality/value First, this study clarifies the relationship between knowledge sharing and other working behaviors. Second, this study contributes to the understanding of how episodic factors affect working behaviors, which has been given little attention in previous research.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:01:51 GMT
      DOI: 10.1108/JKM-05-2014-0184
       
  • Deterrents to Knowledge-sharing in the Pharmaceutical Industry: A Case
           Study
    • Authors: Athar Mahmood Ahmed Qureshi, Nina Evans
      First page: 296
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose Effective knowledge-sharing is fundamental to stimulation of the process of knowledge absorption. The limited proximal communication between the employees in the pharmaceutical industry stifles their knowledge-sharing behaviour significantly. This study explored deterrents to knowledge-sharing in pharmaceutical manufacturing. Design/methodology/approach A cross-sectional case study, consisting of semi-structured interviews with managers and scientists, was conducted in a multinational pharmaceutical company in Australia. Respondents were asked to answer questions regarding their current knowledge-sharing practices and to identify organisational deterrents to knowledge-sharing. The data were condensed into themes according to the thematic analysis method. Findings The pharmaceutical industry is extensively regulated and its excessive competitiveness is cultivating organisational reticence towards the development of a knowledge-sharing culture. Nine categories of deterrents to intra- (within) and inter-organisational (between organisations) knowledge-sharing have been identified. These categories include high cost of sharing knowledge, information technology limitations, knowledge-hiding, lack of socialisation, lack of trust culture, non-educational mindset, organisational politics, poor leadership and time pressure. Research limitations/implications The population of this study consists of managers and practitioners working for a pharmaceutical company. Hence the generalisability of the findings to other healthcare settings is unknown. Practical implications The findings have implications for leaders and managers who should be aware of these professional diversities, instigators as well as the ripple effects of limited knowledge-sharing in order to guide the organisation towards developing an optimal knowledge-sharing culture. Originality/value A focused investigation of knowledge-sharing behaviour within the pharmaceutical industry in Australia, considering the pressure applied to this industry over the last decade. A case study that specifically focuses on the diversity of deterrents to knowledge-sharing in the pharmaceutical manufacturing industry.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:01:25 GMT
      DOI: 10.1108/JKM-09-2014-0391
       
  • Encouraging Knowledge Contribution in IT Support: Social Context and the
           Differential Effects of Motivation Type
    • Authors: Xuequn Wang, Paul F. Clay, Nicole Forsgren Velasquez
      First page: 315
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose Motivating employees to contribute knowledge is quite challenging. While previous studies have tried to understand how to promote knowledge contribution, few have differentiated between knowledge contribution tasks. This study investigates how to promote two types of knowledge contribution tasks. The authors focus on the role of supervisor and coworker support on motivation, and their effects on two different contribution tasks. Design/methodology/approach Information technology support was chosen as the context of this study, and data was collected from system administrators within a Fortune 500 company via a web-based survey. Findings Results show the differential effects of two forms of motivation on different contribution tasks, and supervisor support is positively associated with intrinsic motivation. Specifically, while intrinsic motivation is positively associated with challenging knowledge contribution, external motivation is positively related to mundane knowledge contribution and negatively related to challenging knowledge contribution. Originality/value This study contributes to the current literature by providing a deeper theoretical understanding of knowledge contribution tasks, and contributes to practice by offering suggestions on how to better motivate employees within organizations and promote different knowledge contribution tasks.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:01:41 GMT
      DOI: 10.1108/JKM-08-2014-0356
       
  • Management of knowledge creation and sharing to create virtual
           knowledge-sharing communities: a tracking study
    • Authors: Rachel Barker
      First page: 334
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The main aim of this study is to address the lack of research on the potential impact of the radical changes in social networking in the so-called network society and indirectly the need to manage and constructively share in the collateral knowledge creation. To do this, a tracking study of the knowledge creation and sharing in a discussion forum has been conducted from a knowledge management perspective. Design/methodology/approach A quantitative content analysis research design has been adopted in accordance with which content, text and messages on the website were critically examined, categories and themes identified and analysed, content coded and interpreted, and the results reported, relative to the research problem and theory. Both substantive decisions (what and how to code) and technical decisions (how coding will be interpreted) were made during the coding process and the interpretation of the results (Keyton, 2015). Three levels of division were used in the development of the coding system, namely message construction; a summary of criteria and subcriteria; and main links and sublinks (Wagner et al., 2012). The unit of analysis was a website, specifically the southafrica.com online discussion forum, which presented an observable and measurable unit for the dissection of the text into components, criteria, subcriteria and elements to be analysed. Findings Two main findings emerged. First, it was found empirically that knowledge intervention by an expert in the organisation is in fact possible (and indeed needed as a proactive means) to ensure new knowledge is created and shared by individuals in the forum on a continuous basis. Second, it was found that a good theoretical foundation or framework can indicate the importance of various aspects which should be considered to obtain useful results from the participants or members of the forum through knowledge management. Research limitations/implications The study is limited by the fact that it only focused on the measurement of knowledge management in one online discussion forum, southafrica.com, during two time frames from an organisational perspective in terms of the three Cs. Further research in other settings would enhance the findings of this study, and researchers are encouraged to use the theoretical framework in future studies. Practical implications The main implication for managers in practice is that the research proved that participants in an online discussion forum quite often regard those members who manage the discussion forum as ‘experts’, but organisations then run the risk that the knowledge created and shared might not support, and/or might be detrimental to, the overall objectives and brand of the organisation. Originality/value This article proposes the use of a theoretical framework to measure knowledge management, as applied to the identified online discussion forum, focusing on the three main components of content, communication and consumer with subcriteria and elements of the knowledge management perspective specifically. The main findings indicated that knowledge creation and sharing in online discussion forums is best supported if these components are proactively managed by an expert in the organisation to sustain and enhance successful communication.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 02:01:38 GMT
      DOI: 10.1108/JKM-06-2014-0229
       
  • Knowledge creation and utilization in project teams
    • Authors: Paul Ihuoma Oluikpe
      First page: 351
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The purpose of this paper is to explore the knowledge processes that interplay in the social construction and appropriation of knowledge and to test these constructs empirically in applicable contexts. Design/methodology/approach Literature research and quantitative survey were used. The research identified project success, faster completion times, operational efficiency, innovation and generation of new knowledge as dominating project management expectations in the past ten years. It studied how these projects construct and appropriate knowledge within project teams to achieve these objectives. Using a quantitative approach, data was sought from 1000 respondents from a population of 10000 from 11 project management areas in 8 world regions to test the conceptual model in real world scenarios. The data gathered was analysed using quantitative analysis tools (SPSS) and techniques such as reliability, correlation and regression. Findings There is a lingering difficulty within organizations on how to translate tacit knowledge into action. The transfer and utilization of tacit knowledge was shown to be embedded and nested within relationships. Innovation in projects was found to be mostly linked to replication and codification of knowledge (explicit dimension) as opposed to interpretation and assimilation (tacit dimension). Arriving at a mutual interpretation of project details and requirements does not depend on canonical (formal documentation) methods but mostly on non-canonical (informal) and relational processes embedded within the team. Originality/value This work studies in empirical and geographical detail, the social interplay of knowledge and provided evidence relative to the appropriation of knowledge in the project organizational form, which can be extrapolated to wider contexts. The work scoped the inter-relational nature of knowledge and provided further evidence on the nebulous nature of tacit/intangible knowledge. It also proved further that organizations mostly rely on explicit knowledge to drive organizational results since it is easily actionable and measurable.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 01:57:14 GMT
      DOI: 10.1108/JKM-06-2014-0214
       
  • The Construct of Absorptive Capacity in Knowledge Management and
           Intellectual Capital Research: Content and Text Analyses
    • Authors: Stefania Mariano, Christian Walter
      First page: 372
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The purpose of this paper is to provide a holistic picture of how and to what extent Cohen and Levinthal’s (1990) seminal article on absorptive capacity was used in knowledge management and intellectual capital research from 1990 to 2013. Design/methodology/approach We reviewed 186 articles extracted from eight knowledge management and intellectual capital journals, conducting both content and text analyses. To facilitate research comparison, content analysis followed the method used by Roberts, Galluch, Dinger and Grover (2012) and thus was based on categories, conceptualizations, levels of analysis and, additionally, we looked at the temporal evolution of absorptive capacity from 1990 to 2013. Text analysis was performed to identify major research themes developing the absorptive capacity construct. Findings Finding showed that absorptive capacity was largely underdeveloped in the knowledge management and intellectual capital fields. Knowledge management, knowledge transfer, and innovation were the top three research areas investigating absorptive capacity in the knowledge management and intellectual capital fields. Research limitations/implications This study had limitations related to time frame, covering a period from April 1990 to November 2013, and accessibility of articles due to specific restrictions in journal subscriptions. Originality/value This paper is a first attempt to review absorptive capacity in knowledge management and intellectual capital research. It represented a primary reference for those interested to research absorptive capacity in the knowledge management and intellectual capital fields.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 01:57:39 GMT
      DOI: 10.1108/JKM-08-2014-0342
       
  • Citation Classics Published in Knowledge Management Journals. Part I:
           Articles and their Characteristics
    • Authors: Alexander Serenko, John Dumay
      First page: 401
      Abstract: Journal of Knowledge Management, Volume 19, Issue 2, April 2015.
      Purpose The purpose of this study is to develop a list of citation classics published in knowledge management (KM) journals and to analyze the key attributes and characteristics of the selected articles to understand the development of the KM discipline. Design/methodology/approach This study identifies 100 citation classics from seven KM-centric journals based on their citation impact reported by Google Scholar and analyzes their attributes. Findings The KM discipline is at the pre-science stage because of the influence of normative studies espousing KM practice. However, KM is progressing towards normal science and academic maturity. While the discipline does not exhibit the signs of the superstar effect, scholars from the USA and UK have made the most significant impact on the development of the KM school of thought. KM scholars should be more engaged in international collaboration. Practical implications Practitioners played a key role in the development of the KM discipline and thus there is an opportunity to develop more scientific research approaches based on critical and performative research agenda. Originality/value The study is novel and a must read for KM scholars because it is the first to comprehensively analyze the ideas that are the origins of the KM discipline.
      Citation: Journal of Knowledge Management
      PubDate: Wed, 04 Mar 2015 01:56:56 GMT
      DOI: 10.1108/JKM-06-2014-0220
       
  • Trends in knowledge modelling and knowledge management: an editorial
    • Authors: Biswanath Dutta, Devika P. Madalli
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, February 2015.

      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:26 GMT
      DOI: 10.1108/JKM-10-2014-0442
       
  • YAMO: Yet Another Methodology for large-scale faceted Ontology
           construction
    • Authors: Biswanath Dutta, USASHI CHATTERJEE, Devika P. Madalli
      Pages: 6 - 24
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 6-24, February 2015.
      Purpose – This paper aims to propose a brand new ontology development methodology, called Yet Another Methodology for Ontology (YAMO) and demonstrate, step by step, the building of a formally defined large-scale faceted ontology for food. Design/methodology/approach – YAMO is motivated by facet analysis and an analytico-synthetic classification approach. The approach ensures quality of the system precisely; it makes the system flexible, hospitable, extensible, sturdy, dense and complete. YAMO consists of two-way approaches: top-down and bottom-up. Based on YAMO, domain food, formally defined as large-scale ontology, is designed. To design the ontology and to define the scope and boundary of the domain, a group of people were interviewed to get a practical overview, which provided more insight to the theoretical understanding of the domain. Findings – The result obtained from evaluating the ontology is a very impressive one. Based on the study, it was found that 94 per cent of the user’s queries were successfully met. This shows the efficiency and effectiveness of the YAMO methodology. An evaluator opined that the ontology is very deep and exhaustive. Practical implications – The authors envision that the current work will have great implications on ontology developers and practitioners. YAMO will allow ontologists to construct a very deep, high-quality and large-scale ontology. Originality/value – This paper illustrates a brand new ontology development methodology and demonstrates how the methodology can be applied to build a large-scale high-quality domain ontology.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:55:44 GMT
      DOI: 10.1108/JKM-10-2014-0439
       
  • Development of ontology from Indian agricultural e-governance data using
           IndoWordNet: a semantic web approach
    • Authors: Bhaskar Sinha, Somnath Chandra, Megha Garg
      Pages: 25 - 44
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 25-44, February 2015.
      Purpose – The purpose of this explorative research study is to focus on the implementation of semantic Web technology on agriculture domain of e-governance data. The study contributes to an understanding of problems and difficulties in implantations of unstructured and unformatted unique datasets of multilingual local language-based electronic dictionary (IndoWordnet). Design/methodology/approach – An approach to an implementation in the perspective of conceptual logical concept to realization of agriculture-based terms and terminology extracted from linked multilingual IndoWordNet while maintaining the support and specification of the World Wide Web Consortium (W3C) standard of semantic Web technology to generate ontology and uniform unicode structured datasets. Findings – The findings reveal the fact about partial support of extraction of terms, relations and concepts while linking to IndoWordNet, resulting in the form of SynSets, lexical relations of Words and relations between themselves. This helped in generation of ontology, hierarchical modeling and creation of structured metadata datasets. Research limitations/implications – IndoWordNet has limitations, as it is not fully revised version due to diversified cultural base in India, and the new version is yet to be released in due time span. As mentioned in Section 5, implications of these ideas and experiments will have good impact in doing more exploration and better applications using such wordnet. Practical implications – Language developer tools and frameworks have been used to get tagged annotated raw data processed and get intermediate results, which provides as a source for the generation of ontology and dynamic metadata. Social implications – The results are expected to be applied for other e-governance applications. Better use of applications in social and government departments. Originality/value – The authors have worked out experimental facts and raw information source datasets, revealing satisfactory results such as SynSets, sensecount, semantic and lexical relations, class concepts hierarchy and other related output, which helped in developing ontology of domain interest and, hence, creation of a dynamic metadata which can be globally used to facilitate various applications support.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:35 GMT
      DOI: 10.1108/JKM-10-2014-0441
       
  • Resolving authorization conflicts by ontology views for controlled access
           to a digital library
    • Authors: Subhasis Dasgupta, Pinakpani Pal, Chandan Mazumdar, Aditya Bagchi
      Pages: 45 - 59
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 45-59, February 2015.
      Purpose – This paper provides a new Digital Library architecture that supports polyhierarchic ontology structure where a child concept representing an interdisciplinary subject area can have multiple parent concepts. The paper further proposes an access control mechanism for controlled access to different concepts by different users depending on the authorizations available to each such user. The proposed model thus provides a better knowledge representation and faster searching possibility of documents for modern Digital Libraries with controlled access to the system. Design/methodology/approach – Since the proposed Digital Library Architecture considers polyhierarchy, the underlying hierarchical structure becomes a Directed Acyclic Graph instead of a tree. A new access control model has been developed for such a polyhierarchic ontology structure. It has been shown that such model may give rise to undecidability problem. A client specific view generation mechanism has been developed to solve the problem. Findings – The paper has three major contributions. First, it provides better knowledge representation for present-day digital libraries, as new interdisciplinary subject areas are getting introduced. Concepts representing interdisciplinary subject areas will have multiple parents, and consequently, the library ontology introduces a new set of nodes representing document classes. This concept also provides faster search mechanism. Secondly, a new access control model has been introduced for the ontology structure where a user gets authorizations to access a concept node only if its credential supports it. Lastly, a client-based view generation algorithm has been developed so that a client’s access remains limited to its view and avoids any possibility of undecidability in authorization specification. Research limitations/implications – The proposed model, in its present form, supports only read and browse facilities. It would later be extended for addition and update of documents. Moreover, the paper explains the model in a single user environment. It will be augmented later to consider simultaneous access from multiple users. Practical implications – The paper emphasizes the need for changing the present digital library ontology to a polyhierarchic structure to provide proper representation of knowledge related to the concepts covering interdisciplinary subject areas. Possible implementation strategies have also been mentioned. This design method can also be extended for other semantic web applications. Originality/value – This paper offers a new knowledge management strategy to cover the gradual proliferation of interdisciplinary subject areas along with a suitable access control model for a digital library ontology. This methodology can also be extended for other semantic web applications.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:55:50 GMT
      DOI: 10.1108/JKM-10-2014-0435
       
  • SKO Types: an entity-based scientific knowledge objects metadata schema
    • Authors: Hao Xu, Fausto Giunchiglia
      Pages: 60 - 70
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 60-70, February 2015.
      Purpose – This paper aims to propose an entity-based scientific metadata schema, i.e. Scientific Knowledge Object (SKO) Types. During the past 50 years, many metadata schemas have been developed in a variety of disciplines. However, current scientific metadata schemas focus on describing data, but not entities. They are descriptive, but few of them are structural and administrative. Design/methodology/approach – To describe entities in scientific knowledge, the theory of SKO Types is proposed. SKO Types is an entity-based theory for representing and linking SKOs. It defines entities, relationships between entities and attributes of each entity in the scientific domain. Findings – In scientific knowledge management, SKO Types serves as the basis for relating entities, entity components, aggregated entities, relationships and attributes to various tasks, e.g. linked entity, rhetorical structuring, strategic reading, semantic annotating, etc., that users may perform when consulting ubiquitous SKOs. Originality/value – SKO Types can be widely applied in various digital libraries and scientific knowledge management systems, while for the existing legacy of scientific publications and their associated metadata schemas.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:24 GMT
      DOI: 10.1108/JKM-11-2014-0452
       
  • Semantic network edges: a human-machine approach to represent typed
           relations in social networks
    • Authors: M. Cristina Pattuelli, Matthew Miller
      Pages: 71 - 81
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 71-81, February 2015.
      Purpose – The purpose of this paper is to describe a novel approach to the development and semantic enhancement of a social network to support the analysis and interpretation of digital oral history data from jazz archives and special collections. Design/methodology/approach – A multi-method approach was applied including automated named entity recognition and extraction to create a social network, and crowdsourcing techniques to semantically enhance the data through the classification of relations and the integration of contextual information. Linked open data standards provided the knowledge representation technique for the data set underlying the network. Findings – The study described here identifies the challenges and opportunities of a combination of a machine and a human-driven approach to the development of social networks from textual documents. The creation, visualization and enrichment of a social network are presented within a real-world scenario. The data set from which the network is based is accessible via an application programming interface and, thus, shareable with the knowledge management community for reuse and mash-ups. Originality/value – This paper presents original methods to address the issue of detecting and representing semantic relationships from text. Another element of novelty is in that it applies semantic web technologies to the construction and enhancement of the network and underlying data set, making the data readable across platforms and linkable with external data sets. This approach has the potential to make social networks dynamic and open to integration with external data sources.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:32 GMT
      DOI: 10.1108/JKM-11-2014-0453
       
  • An optimization method of technological processes to complex products
           using knowledge-based genetic algorithm
    • Authors: Yuchun Yao, Yan Wang, Lining Xing, Hao Xu
      Pages: 82 - 94
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 82-94, February 2015.
      Purpose – This paper applies the knowledge-based genetic algorithm to solve the optimization problem in complex products technological processes. Design/methodology/approach – The knowledge-based genetic algorithm (KGA) is defined as a hybrid genetic algorithm (GA) which combined the GA model with the knowledge model. The GA model searches the feasible space of optimization problem based on the “neighborhood search” mechanism. The knowledge model discovers some knowledge from the previous optimization process, and applies the obtained knowledge to guide the subsequent optimization process. Findings – The experimental results suggest that the proposed KGA is feasible and available. The effective integration of GA model and knowledge model has greatly improved the optimization performance of KGA. Originality/value – The technological innovation of complex products is one of effective approaches to establish the core competitiveness in future. For this reason, the KGA is proposed to the technological processes optimization of complex products.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:30 GMT
      DOI: 10.1108/JKM-11-2014-0454
       
  • Enabling organizations to implement smarter, customized social computing
           platforms by leveraging knowledge flow patterns
    • Authors: Ramesh Chandra, Reethika S Iyer, Ramakrishnan Raman
      Pages: 95 - 107
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 95-107, February 2015.
      Purpose – The purpose of this study was to understand the knowledge sharing in projects based on knowledge flow patterns. The impact of attrition, thereby leading to a loss of tacit knowledge, inability to capture and reuse knowledge and inability to understand the knowledge flow patterns, which leads to lack of structured workspace collaboration, are frequently faced challenges in organizations. The change in knowledge sourcing behaviors by the current generation workforce has a high reaching impact in driving collaboration among employees. Design/methodology/approach – This paper attempts to study this impact and identify means to improve the effectiveness of collective knowledge sharing via social computing platforms. As part of this study, customized solutions are devised based on knowledge flow patterns prevalent in teams. Knowledge network analysis (KNA), a socio-metric analysis, is performed to understand knowledge flow patterns among employees in a team which helps understand the relationships between team members with respect to knowledge sharing. KNA helps in understanding ties and interactions between human and system resources. Findings – Significant changes were observed in knowledge sourcing and sharing behaviors. Capture of the tacit knowledge of employees further resulted in reducing the impact of knowledge attrition. For instance, targeted communities of practice (CoPs) based on the presence of cliques within teams enabled teams to complete projects effectively and efficiently. Practical implications – The results are used to identify push and pull networks to enable effective knowledge management (KM). Results of this study reveal that analyzing knowledge flow patterns in a team and deploying a customized social computing platform that is tailored to address the needs of specific knowledge flow patterns within that team, significantly enhances collaborative sharing as opposed to a standardized “one-size-fits-all” platform. Originality/value – This paper is an original creation after research by the authors for a continuous assessment of KM within the organization.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:22 GMT
      DOI: 10.1108/JKM-11-2014-0455
       
  • Strategic human capital management for a new University: a case study of
           Suan Dusit Rajabhat University
    • Authors: Danai Thienphut, Suriya Jiamprachanarakorn, jirusth sirasirirusth, Rachen Boonloisong
      Pages: 108 - 120
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 108-120, February 2015.
      Purpose – This paper aims to study the key success factors (KSFs) that determine the direction and context of a new university, Suan Dusit Rajabhat University (SDU), to formulate strategic human capital management (SHCM) for the university, and also to recommend a proposal for the human resources (HR) structure and systems that supports SHCM for a new university. Design/methodology/approach – This study used mixed methods. There were four steps, including documentary research to develop a draft of SHCM prototype, in-depth interview and knowledge-sharing technique with 17 key informants to develop the underlying final SHCM prototype, collecting the quantitative data from a questionnaire to develop a prototype of SHCM, and validation and confirmation of the suitability and feasibility of SHCM for a new university by using a focus group and knowledge-sharing technique with 14 HR experts and re-confirm for practical implementation with SDU’s executive team. Findings – The four KSFs were university positioning, talent capability, harmonization, and transformation. The SHCM formulation was categorized into two sections: components including strategy on thinking and planning, implementation and measurement; and procedures including HR policy committee, strategic and operational HR management. The HR proposal for implementation was emerging. Originality/value – The tacit knowledge in SHCM, including human capital-centric driving for KSFs and innovative HR in university transformation comprising of the strategic and operational levels, was revealed.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:55:53 GMT
      DOI: 10.1108/JKM-10-2014-0432
       
  • Fostering knowledge sharing behaviour among public sector managers: a
           proposed model for the Malaysian public service
    • Authors: Gangeswari Tangaraja, Roziah Mohd Rasdi, Maimunah Ismail, Bahaman Abu Samah
      Pages: 121 - 140
      Abstract: Journal of Knowledge Management, Volume 19, Issue 1, Page 121-140, February 2015.
      Purpose – This paper aims to propose a conceptual model of knowledge sharing behaviour among Malaysian public sector managers. Design/methodology/approach – An extensive literature review method was used to identify and analyse relevant literature in order to propose a knowledge sharing model. Findings – The authors identified three potential predictor groups of knowledge sharing behaviour among Malaysian public sector managers. The groups are intrinsic motivational factors, extrinsic motivational factors and organisational socialisation factors. The paper proposes organisational commitment as the mediating variable between the identified predictors and knowledge sharing behaviour (knowledge donating and knowledge collecting). Research limitations/implications – The paper offers a number of propositions, which leads to a knowledge sharing model. Future research should validate and examine the predictive power of the proposed model. Practical implications – Upon model validation, the paper could offer practical interventions for human resource development (HRD) practitioners to assist organisations towards fostering knowledge sharing behaviour. The paper highlights the importance of employee’s organisational commitment in order to engage in organizational-related behaviours such as knowledge sharing. Originality/value – The paper used a new approach in theorising knowledge sharing behaviour by integrating the General Workplace Commitment Model, Self-Determination Theory and Social Capital Theory. The suggestion of public service motivation as one of the intrinsic motivational factors could provide new insights to the HRD practitioners on fostering knowledge sharing behaviour in the public service subject to model validation.
      Citation: Journal of Knowledge Management
      PubDate: Fri, 13 Feb 2015 10:54:37 GMT
      DOI: 10.1108/JKM-11-2014-0449
       
 
 
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