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Journal of Documentation
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  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0022-0418 - ISSN (Online) 1758-7379
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  • Emerging practices for managing user misconduct in online news media
           comments sections
    • Pages: 694 - 708
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 694-708, July 2019.
      Purpose The purpose of this paper is to bridge a gap in knowledge on the professional information practices of a group of people whose daily work of managing user-generated content online exposes them to users whom they perceive as acting aggressively or otherwise offensively online. Design/methodology/approach Journalists’ narratives of practices for managing and responding to user comments perceived as offensive are analysed qualitatively. For this purpose, ten interviews with journalists from nine different news organisations in Sweden, Denmark, Germany and Canada were conducted. Findings The study finds that the environment in which the journalists work plays a vital role in the evolution of the practices. Practices, indissolubly tied to the contexts or sites in which people’s activities take place, are conditioned by moral values, traditions and collective experiences which journalists enact through the practice they engage in when they are dealing with user posts online. The site, conceived as an information landscape, is that of the newsroom. Practices for managing users online evolve through actors participating in a process of learning and their ability to adopt the cultural norms and values of their environment. Originality/value This study sheds light on the mechanisms behind the evolution of practices for handling user-generated content online and it reports on the importance of properties such as norms, values and emotions for how things are done in the information landscape of news journalism.
      Citation: Journal of Documentation
      PubDate: 2019-05-29T11:08:56Z
      DOI: 10.1108/JD-09-2018-0143
       
  • From fact to fantasy
    • Pages: 709 - 730
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 709-730, July 2019.
      Purpose The purpose of this paper is to examine the characteristics and functions of images in scientific practices and how scientific images differ to other types of representation (e.g. textual, numerical or artistic images). To address these questions, the study looks into the illustration practice of the Swedish researcher Gaston Backman, who wrote several books on the origin of the human species, human anatomy, physical anthropology and race biology in the beginning of the twentieth century. Design/methodology/approach A comparative and functional analytical method is applied to show how the images act in his writings and how rhetorical and technical circumstances affect the way the images communicate and document scientific facts and ideas. Theoretically, the study relates to ideas suggesting: images to be serious partakers and vehicles of representation in the practice of science; and the need for images to be schematic and more abstract in comparison to an iconic image in order to work in this practice. Findings The findings of this study show that Backman used both schematic and iconic images in his research writings, and that these different image expressions had different functions: where the former was based on facts and had an informative and scientific function, the latter was based on fantasy/myth and used to promote ideological values and ideas. Originality/value This study stresses the importance of images in the practice of science, i.e. how images alongside verbal or numerical expressions act as important information and knowledge carriers in the work of science. Even though images intermingle with verbal and numerical expression, they also have a unique and specific, a role that needs to be taken seriously and investigated further in the realm of information studies and document studies. The authors also need to be aware that images can have different functions in the scientific practice, and are not always there to carry scientific facts or ideas, but ideologies and fantasies.
      Citation: Journal of Documentation
      PubDate: 2019-05-31T08:11:11Z
      DOI: 10.1108/JD-11-2018-0189
       
  • Subverting the universality of metadata standards
    • Pages: 731 - 749
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 731-749, July 2019.
      Purpose The purpose of this paper is to investigate the underlying meanings, effects and cultural patterns of metadata standards, focusing on Dublin Core (DC), and explore the ways in which anticolonial metadata tools can be applied to exercise and promote Indigenous data sovereignty. Design/methodology/approach Applying an anticolonial approach, this paper examines the assumptions underpinning the stated roles of two of DC’s metadata elements, rights and creator. Based on that examination, the paper considers the limitations of DC for appropriately documenting Indigenous traditional knowledge (TK). Introduction of the TK labels and their implementation are put forward as an alternative method to such limitations in metadata standards. Findings The analysis of the rights and creator elements revealed that DC’s universality and supposed neutrality threaten the rightful attribution, specificity and dynamism of TK, undermining Indigenous data sovereignty. The paper advocates for alternative descriptive methods grounded within tribal sovereignty values while recognizing the difficulties of dealing with issues of interoperability by means of metadata standards given potentially innate tendencies to customization within communities. Originality/value This is the first paper to directly examine the implications of DC’s rights and creator elements for documenting TK. The paper identifies ethical practices and culturally appropriate tools that unsettle the universality claims of metadata standards. By introducing the TK labels, the paper contributes to the efforts of Indigenous communities to regain control and ownership of their cultural and intellectual property.
      Citation: Journal of Documentation
      PubDate: 2019-06-18T12:58:57Z
      DOI: 10.1108/JD-08-2018-0124
       
  • A well-tailored centrality measure for evaluating patents and their
           citations
    • Pages: 750 - 772
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 750-772, July 2019.
      Purpose The development of innovations in all the research and development (R&D) fields is leading to a huge increase of patent data. Therefore, it is reasonable to foresee that, in the next future, Big Data-centered techniques will be compulsory to fully exploit the potential of this kind of data. In this context, network analysis-based approaches are extremely promising. The purpose of this paper is to provide a contribution to this setting. In fact, the authors propose a well-tailored centrality measure for evaluating patents and their citations. Design/methodology/approach The authors preliminarily introduce a suitable support directed network representing patents and their citations. After this, the authors present the centrality measures, namely, “Naive Patent Degree” and “Refined Patent Degree.’” Then, the authors show why they are well tailored to capture the specificities of the patent scenario and why classical centrality measure fails to fully reach this purpose. Findings The authors present three possible applications of the measures, namely: the computation of a patent “scope” allowing the evaluation of the width and the strength of the influence of a patent on a given R&D field; the computation of a patent lifecycle; and the detection of the so-called “power patents,” i.e., the most relevant patents, and the investigation of the importance, for a patent, to be cited by a power patent. Originality/value None of the approaches proposing the application of centrality measures to patent citation networks consider the main peculiarity of this scenario, i.e., that, if a patent pi cites a patent pj, then the value of pi decreases. So, differently from classical scientific paper citation scenario, in this one performing a citation has a cost for the citing entity. This fact is not considered by all the approaches conceived to investigate paper citations. Nevertheless, this feature represents the core of patent citation scenario. The approach has been explicitly conceived to capture this feature.
      Citation: Journal of Documentation
      PubDate: 2019-05-31T08:13:32Z
      DOI: 10.1108/JD-10-2018-0168
       
  • Public libraries as an infrastructure for a sustainable public sphere
    • Pages: 773 - 790
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 773-790, July 2019.
      Purpose The purpose of this paper is to examine the shaping of public libraries as an infrastructure for a sustainable public sphere through a comprehensive literature review. Design/methodology/approach In order to capture the whole picture of this research field, we utilize comprehensive review methodology. The major research questions are: first, to what extent have research topics regarding libraries as public sphere institutions expanded and diversified' Which theoretical perspectives inform research' Second, which challenges and topics does the research focus upon, such as: social inclusion and equal access to information; digital inequalities; censorship and freedom of expression; and access to places and spaces with a democratic potential and the role of libraries in that respect' Third, what influence has social media exerted on libraries in the context of the expanding digital world' Findings The authors identified mainly four themes regarding the public library and public sphere, such as: the importance of public libraries by using Habermas’s theory; the function of meeting places within the public library and setting those places in the center of the library in order to enhance and encourage democracy; the relationship between social inclusion and public libraries and its functions in current society such as diminishing the digital divide; and the emerging electronic resources and arena of SNS in public libraries and utilizing them to reach citizens. Originality/value Capturing the recent history of this research field through comprehensive review is valuable.
      Citation: Journal of Documentation
      PubDate: 2019-05-31T08:02:51Z
      DOI: 10.1108/JD-10-2018-0157
       
  • Assembling an infrastructure for historic climate data recovery: data
           friction in practice
    • Pages: 791 - 806
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 791-806, July 2019.
      Purpose The purpose of this paper is to adopt an assemblage theory lens to examine the socio-material forces shaping the development of an infrastructure for the recovery of archived historical marine weather records for use in contemporary climate data sets. Design/methodology/approach The authors adopted a data journeys approach to research design, conducting in-depth semi-structured interviews with climate scientists, citizen scientists and a climate historian who were engaged at key sites across the journey of data from historical record to the International Comprehensive Ocean-Atmosphere Data Set database. Interview data were complemented by further qualitative data collected via observations of working practices, a digital ethnography of citizen scientists’ online forums, and documentation relevant to the circulation and governance of climate data across emergent data infrastructures. Data were thematically analysed (Ryan and Bernard, 2003), with themes being informed primarily by the theoretical framework. Findings The authors identify and critically examine key points of friction in the constitution of the data recovery infrastructure and the circulation of data through it, and identify the reflexive and adaptive nature of the beliefs and practices fostered by influential actors within the assemblage in order to progress efforts to build an infrastructure despite significant challenges. The authors conclude by addressing possible limitations of some of these adaptive practices within the context of the early twenty-first century neoliberal state, and in light of current debates about data justice. Originality/value The paper draws upon original empirical data and a novel theoretical framework that draws together Deleuze and Guattari’s assemblage theory with key concepts from the field of critical data studies (data journeys, data friction and data assemblage) to illuminate the socio-material constitution of the data recovery infrastructure within the context of the early twenty-first century neoliberal state.
      Citation: Journal of Documentation
      PubDate: 2019-06-18T12:51:55Z
      DOI: 10.1108/JD-08-2018-0130
       
  • Information search by applying VDL-based iconic tags: an experimental
           study
    • Pages: 807 - 822
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 807-822, July 2019.
      Purpose Visual Distinctive Language (VDL)-based iconic tags are structured visual information annotation. They explicate the content and organization of tagged information by graphical and symbolic features in order to improve the vocabulary problems of textual tags. The purpose of this paper is to investigate how these special icons help in tagged-based user information searching. Design/methodology/approach A two-stage experiment was designed and conducted so as to follow and quantify the searching process in specific searching target case and no specific searching target case when using VDL-based iconic tags. Findings The experimental results manifested that VDL-based iconic tags enhanced the role of tag in information searching. They could make user better understand tag clusters, which, in turn, provide global structure of involved topics. Also, VDL-based iconic tags helped user to find out searching target more quickly with higher accuracy by taking advantages of visual representation of tag categories and symbolic signification of tag content. Originality/value This study is one of the first to verify how structured icons work in information searching and how user’s graphical cognition impacts on tag-based information searching process. The research findings are dedicated to the theory of VDL-based iconic tags, as well as to a new visualization method for search user interface design.
      Citation: Journal of Documentation
      PubDate: 2019-05-08T02:13:36Z
      DOI: 10.1108/JD-08-2018-0127
       
  • Information practices among Taiwanese writers and makers: an exploration
           of digital natives
    • Pages: 823 - 837
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 823-837, July 2019.
      Purpose The purpose of this paper is to explore two types of Net-generation practitioners – writers and makers born in the 1980s – and how they describe their professions and their information practices. Design/methodology/approach The authors distinguished the information practices of Net-generation writers and makers from those of their older counterparts and then examined the contextual factors associated with the shared meanings in each community of practice, by interviewing a total of 14 participants, 7 writers and 7 makers, and qualitatively analyzed the resulting data. Findings First, the professional boundaries perceived by Net-generation practitioners are more blurred than those of their older counterparts. Second, they rely on life experience, online platforms and print for their sources of information and inspiration. Third, Facebooking and the use of filter bubbles are among the most popular information practices. Fourth, diversity, uniqueness, multimodal, participatory and self-media are keywords in their content creation and information produced. Fifth, connectivity (connecting people and resources) and collective intelligence (emphasizing how expertise is collected and distributed) are key themes associated with these digital natives. Sixth, the authors also identified and compared differences between these two groups. Research limitations/implications The study limitations include the small sample size of each practitioner group and the fact that the methods are dependent on the participants’ abilities to describe their information practices. Originality/value This study is among the first to focus on the characteristics of digital natives and their information practices. It provides a tentative framework for further exploration and contributes to our initial understanding of this topic.
      Citation: Journal of Documentation
      PubDate: 2019-05-29T11:02:53Z
      DOI: 10.1108/JD-09-2017-0125
       
  • Transitions theory and liminality in information behaviour research
    • Pages: 838 - 856
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 838-856, July 2019.
      Purpose Transitions – as a focus of study – have been missing from information behaviour research. The purpose of this paper is to explore the topic of transitions – their characteristics and influences, the related concept of liminality and Transitions Theory – and what it can contribute to the field of information behaviour. This exploration includes the application of liminality and Transitions Theory to an empirical study of participants making the transition from doctoral student to early career academic. Design/methodology/approach In addition to an extended literature review, this paper reports on a qualitative study that used constructivist grounded theory methodology for data collection and analysis. Early career academics were followed for a five- to seven-month period and data were collected using interviews and “check-ins”. Transitions Theory and liminality were used to guide the analysis. Findings Three important findings were highlighted: the complicating effects of being in a liminal space on information behaviour; the changing information needs of those undergoing a transition; and the importance of comparison as a way of using information to understand new situations. A revised model of Transitions Theory (Meleis et al., 2000) is also proposed, to incorporate information behaviour. Originality/value This paper demonstrates that by examining information behaviour over longer periods of time and by making transitions a focus of research, new understandings and insight can be gained into what information individual needs, how they find, share and use that information. This research demonstrates that information behaviour research adds important elements to the study of transitions and, conversely, that transitions (and Transitions Theory) add important elements to the study of information behaviour.
      Citation: Journal of Documentation
      PubDate: 2019-06-21T08:54:55Z
      DOI: 10.1108/JD-12-2018-0207
       
  • Researching public library programs through Facebook events: a new
           research approach
    • Pages: 857 - 875
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 857-875, July 2019.
      Purpose The purpose of this paper is to report on a new approach for researching public library programs through Facebook events. The term public library programs refers to publicly announced activities and events taking place within or in relation to a public library. In Denmark, programs are an important part of the practices of public libraries and have been growing in both number and variety within recent years. Design/methodology/approach The data for the study presented in this paper consists of Facebook events announcing public library programs. In the study of this data, grounded theory is used as a research strategy and methods of web archiving are used for collecting both the textual and the visual content of the Facebook events. Findings The combination of Facebook events as data, grounded theory as a research strategy and web archiving as methods for data collection proves to be useful for researching the format and content of public library programs, which have already taken place. Research limitations/implications Only a limited number of Facebook events are examined and the context is restricted to one country. Originality/value This paper presents a promising approach for researching public library programs through social media content and provides new insights into both methods and data as well as the phenomenon investigated. Thereby, this paper contributes to a conception of an under-developed researched area as well as a new approach for studying it.
      Citation: Journal of Documentation
      PubDate: 2019-06-21T09:01:35Z
      DOI: 10.1108/JD-08-2018-0137
       
  • Concept theory in library and information science: an epistemological
           analysis
    • Pages: 876 - 891
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 876-891, July 2019.
      Purpose The purpose of this paper is to discuss the literature on concept theory in library and information science (LIS) from an epistemological perspective, ascribing each paper to an epistemological family and discussing their relevance in the context of the knowledge organization (KO) domain. Design/methodology/approach This paper adopts a hermeneutic approach for the analysis of the texts that compose the corpus of study following contingency and categorical analyses. More specifically, the paper works with Bardin’s contingency analysis and follows Hjørland’s families of epistemologies for the categorization. Findings The analysis corroborates the observations made for the last ten years about the scarcity of studies on concept theory in LIS and KO. However, the study also reveals an epistemological turn on concept theory since 2009 that could be considered a departure from the rationalist views that dominated the field and a continuation of a broader paradigm shift in LIS and KO. All analyzed papers except two follow pragmatist or historicist approaches. Originality/value This paper follows-up and systematizes the contributions to the LIS and KO fields on concept theory mainly during the last decade. The epistemological analysis reveals the dominant views in this paradigm shift and the main authors and trends that are present in the LIS literature on concept theory.
      Citation: Journal of Documentation
      PubDate: 2019-06-21T09:05:56Z
      DOI: 10.1108/JD-11-2018-0195
       
  • Skilled immigrants: a resettlement information literacy framework
    • Pages: 892 - 908
      Abstract: Journal of Documentation, Volume 75, Issue 4, Page 892-908, July 2019.
      Purpose The purpose of this paper is to provide an understanding of skilled immigrants’ lived experience of using information to learn about their new setting. Design/methodology/approach Thematic analysis was conducted on a qualitative data set collected through 16 semi-structured interviews with newly arrived skilled immigrants in Australia. Findings The study uncovered six different themes of experiencing using information to learn among skilled immigrants. The themes, presented as a framework, explain skilled immigrants learn about their new life through: attending to shared stories by others; getting engaged; researching; comparing and contrasting past and present; being reflective; and being directly educated. Research limitations/implications The study presents the theory-to-practice translation approach of “information experience design” that enables the enactment of theoretical understanding of information research. Originality/value The study invites, encourages and enables information professionals to take part in interdisciplinary conversations about integration of skilled immigrants in their host countries. Using the presented framework in the study, information professionals will be able to explain skilled immigrants’ learning about their new setting from an information lens. This provides information professionals an opportunity to work with immigration service stakeholders to help them incorporate the presented framework in their real-world practice and service. Such practice and services are of potential to support newly arrived skilled immigrants to become more information literate citizens of the host society who can participate more fully in their host society.
      Citation: Journal of Documentation
      PubDate: 2019-06-21T09:03:55Z
      DOI: 10.1108/JD-02-2019-0034
       
  • Bridging the divide
    • Abstract: Journal of Documentation, Ahead of Print.
      Purpose The purpose of this paper is to present an analysis of the development of a new graduate certificate course in Petroleum Data Management. The course was developed in response to an identified gap in skills and training in data management that was perceived to be a substantial risk in terms of: industry sustainability, efficiency and potentially wider implications of safety as assets are transferred between operators and for decommissioning. The aim of this paper is to critically reflect on how academia and industry can work together to support emerging professions in information management. Design/methodology/approach The paper draws on observations and interviews from key stakeholders involved in the course development. Findings The course development process was ultimately successful but also challenging and lessons have been learned which will be of interest to the wider professional and academic body. These include: securing resources and industry engagement for course development, negotiating cultural differences between academic and industry and managing stakeholder relationships throughout the lifecycle of the course development. Originality/value The paper demonstrates the challenges and opportunities of developing a university course in collaboration with industry partners. Oil and gas exploration and production is a data-intensive industry but it was only relatively recently that attempts have been made to set industry standards and roles of “data manager” or “data analyst” have been created to manage these. This paper has wider implications for understanding the professionalisation of the nascent data management disciplines and contributes to the ongoing dialogue around the changing library and information science profession.
      Citation: Journal of Documentation
      PubDate: 2019-06-27T03:08:43Z
      DOI: 10.1108/JD-12-2018-0206
       
  • Mitigating risk: mediating transition through the enactment of information
           literacy practices
    • Abstract: Journal of Documentation, Ahead of Print.
      Purpose The purpose of this paper is to present the emergent grounded theory of mitigating risk, which was produced through an analysis of the information literacy practices of English-speakers who are learning a language overseas as part of their undergraduate degree. Design/methodology/approach The grounded theory emerges from a qualitative study that was framed by practice theory and transitions theory, and employed constructivist grounded theory, semi-structured interviews and photo-elicitation methods to explore the information activities of 26 language-learners from Australia, Canada, the UK and the USA. Findings The grounded theory of mitigating risk illustrates how academic, financial and physical risks that are produced through language-learner engagement overseas catalyse the enactment of information literacy practices that enable students to mediate their transition overseas. Research limitations/implications This study’s theory-building is localised and contextual rather than generalisable. Practical implications The grounded theory broadens librarians’ and language-educators’ knowledge of student activities during immersive educational experiences as well as extending understanding about the shape that information literacy takes within transition to a new intercultural context. Social implications The grounded theory develops understanding about the role that local communities play within intercultural transition and how these groups can respond to and prepare for increasingly fluid patterns of global movement. Originality/value This paper contributes to an increasingly sophisticated theoretical conceptualisation of information literacy while further providing a detailed exploration of transition from an information perspective.
      Citation: Journal of Documentation
      PubDate: 2019-06-27T03:07:03Z
      DOI: 10.1108/JD-11-2018-0184
       
  • The reading background of Goodreads book club members: a female fiction
           canon'
    • Abstract: Journal of Documentation, Ahead of Print.
      Purpose Despite the social, educational and therapeutic benefits of book clubs, little is known about which books participants are likely to have read. In response, the purpose of this paper is to investigate the public bookshelves of those that have joined a group within the Goodreads social network site. Design/methodology/approach Books listed as read by members of 50 large English-language Goodreads groups – with a genre focus or other theme – were compiled by author and title. Findings Recent and youth-oriented fiction dominate the 50 books most read by book club members, whilst almost half are works of literature frequently taught at the secondary and postsecondary level (literary classics). Whilst J.K. Rowling is almost ubiquitous (at least 63 per cent as frequently listed as other authors in any group, including groups for other genres), most authors, including Shakespeare (15 per cent), Goulding (6 per cent) and Hemmingway (9 per cent), are little read by some groups. Nor are individual recent literary prize winners or works in languages other than English frequently read. Research limitations/implications Although these results are derived from a single popular website, knowing more about what book club members are likely to have read should help participants, organisers and moderators. For example, recent literary prize winners might be a good choice, given that few members may have read them. Originality/value This is the first large scale study of book group members’ reading patterns. Whilst typical reading is likely to vary by group theme and average age, there seems to be a mainly female canon of about 14 authors and 19 books that Goodreads book club members are likely to have read.
      Citation: Journal of Documentation
      PubDate: 2019-06-27T03:05:08Z
      DOI: 10.1108/JD-10-2018-0172
       
  • Closing the researcher-practitioner gap
    • Abstract: Journal of Documentation, Ahead of Print.
      Purpose The purpose of this paper is to investigate the extent to which learning gained through participation in three research methods workshops funded by an Arts and Humanities Research Council networking grant was applied in practice. Design/methodology/approach Data were collected by online survey and focus group from individuals who participated in the Developing Research Excellence and Methods (DREaM) project workshops in 2011/2012. The survey data were coded and analysed manually, as were the transcribed focus group discussions. Findings Following the conclusion of the DREaM project the participants at the core of the network applied their learning from the workshops to innovate in the workplace and to develop information services, with evident impact on end-users of library and information services. The strongest impact of the DREaM project, however, was found in reports of widened opportunities for the researcher and practitioner cadre members, many of which arose from collaborations. This provides evidence of a second proven strategy (in addition to the provision of research reports in practitioner publications) for narrowing the library and information science (LIS) research-practice gap: the creation of researcher-practitioner networks. Research limitations/implications Collaborative interactions between academic researchers and practitioners bring benefits to both network participants themselves and to the wider communities with which they interact. These are likely to be applicable across a range of subject domains and geographies. Practical implications Network grants are valuable for furnishing learning that may be applied in practice, and for bridging the research-practice gap. Social implications In LIS and other domains that suffer from a research-practice gap (e.g. teaching, social work, nursing, policing, management) the bringing together of researchers and practitioners in networks may address problems associated with misunderstandings between the two communities, and lead to improved services provision. Originality/value This study provides an evaluation of network development that goes beyond simply reporting changes in network topology. It does so by assessing the value that network relationships provide to individuals and groups, extending knowledge on mechanisms of collaborative interaction within research networks. It is also the first detailed study of the impact of a UK research council networking grant.
      Citation: Journal of Documentation
      PubDate: 2019-06-27T03:02:08Z
      DOI: 10.1108/JD-12-2018-0212
       
  • User engagement with political “facts” in the context of the
           fake news phenomenon
    • Abstract: Journal of Documentation, Ahead of Print.
      Purpose The purpose of this paper is to present the results of a study that explored human behaviour in response to political “facts” presented online by political parties in Scotland. Design/methodology/approach The study consisted of interactive online interviews with 23 citizens in North-East Scotland, in the run-up to the 2017 UK General Election. Findings Participants demonstrated cognitive and critical responses to facts but little affective reaction. They judged facts swiftly and largely intuitively, providing evidence that facts are frequently consumed, accepted or rejected without further verification processes. Users demonstrated varying levels of engagement with the information they consume, and subject knowledge may influence the extent to which respondents trust facts, in previously unanticipated ways. Users tended to notice facts with which they disagreed and, in terms of prominence, particularly noted and responded to facts which painted extremely negative or positive pictures. Most acknowledged limitations in capacity to interrogate facts, but some were delusionally confident. Originality/value Relatively little empirical research has been conducted exploring the perceived credibility of political or government information online. It is believed that this and a companion study are the first to have specifically investigated the Scottish political arena. This paper presents a new, exploratory fact interrogation model, alongside an expanded information quality awareness model.
      Citation: Journal of Documentation
      PubDate: 2019-06-21T08:59:55Z
      DOI: 10.1108/JD-11-2018-0180
       
 
 
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