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International Journal of Information Management
Journal Prestige (SJR): 1.373
Citation Impact (citeScore): 6
Number of Followers: 273  
 
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0268-4012
Published by Elsevier Homepage  [3163 journals]
  • How younger elderly realize usefulness of cognitive training video games
           to maintain their independent living
    • Authors: Amir Talaei-Khoei; Jay Daniel
      Pages: 1 - 12
      Abstract: Publication date: October 2018
      Source:International Journal of Information Management, Volume 42
      Author(s): Amir Talaei-Khoei, Jay Daniel
      The objective of this paper is to understand the perception that younger elderly persons have towards the usefulness of playing Xbox Kinect video games as an assistive technology that is designed to maintain their cognitive abilities. Available literature highlights two kinds of assistive technologies; the first being Supportive Technologies that provide aid for already-declined functional abilities (such as hearing aids), and the second being Empowering Technologies that maintain functional abilities which have not yet declined (such as Xbox Kinect cognitive games). The difference in the nature between supportive and empowering technologies plays an important role in perceiving their benefits. For instance, while hearing aids as a supportive technology are perceived as useful through the improvement of hearing abilities, cognitive training games as an empowering technology have a long-term usefulness for cognitive abilities. This study conducts twenty-one qualitative interviews (range 65–87 years; mean = 71; SD = 3.81) and introduces perceived transfer effect. This effect allows the elderly to perceive the usefulness of playing cognitive training video games, which are designed to cultivate the cognitive abilities. In addition, this study found that the elderly value their independent living, and through cognitive video games, the elderly may remain capable of living independently.

      PubDate: 2018-05-28T06:36:58Z
      DOI: 10.1016/j.ijinfomgt.2018.05.001
      Issue No: Vol. 42 (2018)
       
  • Trust transfer in social media brand communities: The role of consumer
           engagement
    • Authors: Linlin Liu; Matthew K.O. Lee; Renjing Liu; Jiawen Chen
      Pages: 1 - 13
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Linlin Liu, Matthew K.O. Lee, Renjing Liu, Jiawen Chen
      Social media brand communities (SMBCs) provide firms with a potential tool to develop brand relationships. The goal of this study is to understand the value of an SMBC to that brand by examining how the community contributes to one of the central brand relationship variables—brand trust. From the perspective of trust transfer, this study considers whether and how consumer trust in a brand can be transferred from other trusted parties in the SMBC, and the mediation of consumer engagement in this process. Based on a survey of 279 SMBC participants, this study demonstrates that consumer-to-consumer trust and consumer-to-marketer trust have positive impact on consumer engagement, which subsequently influence brand trust. Also the device usage was found to moderate the impact of consumer engagement on brand trust.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.02.006
      Issue No: Vol. 41 (2018)
       
  • Attitudinal, normative, and resource factors affecting psychologists’
           intentions to adopt an open data badge: An empirical analysis
    • Authors: Lindsey M. Harper; Youngseek Kim
      Pages: 23 - 32
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Lindsey M. Harper, Youngseek Kim
      The purpose of this research is to investigate the attitudinal, normative, and resource factors affecting psychologists’ adoption of an open data badge. The theory of planned behavior was employed to demonstrate how these factors influence behavioral intentions to adopt an open data badge. This research used a survey method to examine to what extent those attitudinal, normative, resource factors influence psychologists’ behavioral intentions to adopt an open data badge, and therefore engage in data sharing behaviors. A national survey (n = 341) across the field of psychology showed that perceived benefit and perceived risk had significant positive and negative relationships with attitude toward the open data badge respectively. Furthermore, attitude toward open data badge and norm of data sharing had significant positive influences on psychologists’ behavioral intentions to adopt the open data badge. Perceived effort had a significant negative relationship with the behavioral intention to adopt the open data badge, but had no effect toward attitudes surrounding the badge. However, this research found that the availability of a data repository and pressure from an open science journal did not have any significant relationship with behavioral intention to adopt the open data badge. The discussion includes implications for psychologists from both practical and theoretical perspectives. Additionally, future directions for gauging psychologists’ adoption of the open data badge and increasing data sharing behaviors are discussed.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.03.001
      Issue No: Vol. 41 (2018)
       
  • Where the shoe pinches: Realizing dominant problems as an organizational
           social media business profile evolves
    • Authors: Alexander Q. H. Chung; Pavel Andreev; Morad Benyoucef; Aidan Duane; Philip O’Reilly
      Pages: 33 - 49
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Alexander Q. H. Chung, Pavel Andreev, Morad Benyoucef, Aidan Duane, Philip O’Reilly
      When managed properly, social media has been shown to provide clear benefits to organizations. However, social media mismanagement can lead to undesirable situations. This study aims to identify and examine problems associated with social media as its use by an organization evolves. We identify such problems by surveying Canadian organizations. Survey participants were asked to rate the severity of the problems faced by their organization as their social media business profile (SMBP) evolves. Our findings reveal two waves of problems occurring where severity levels increase through the evolution of the SMBP. The most prominent problems are failure to develop metrics for measuring returns on investment and failure to translate data into actionable insights, both of which are related to analytics. We also show that larger organizations tend to experience more strategic problems, while organizations of the service sector experience more severe problems. In identifying the types of problems that emerge and when to expect them during SMBP evolution, this study enables practitioners to anticipate and develop plans that mitigate such problems and to harness the full potential of social media.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.03.003
      Issue No: Vol. 41 (2018)
       
  • Analyzing data quality issues in research information systems via data
           profiling
    • Authors: Otmane Azeroual; Gunter Saake; Eike Schallehn
      Pages: 50 - 56
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Otmane Azeroual, Gunter Saake, Eike Schallehn
      The success or failure of a RIS in a scientific institution is largely related to the quality of the data available as a basis for the RIS applications. The most beautiful Business Intelligence (BI) tools (reporting, etc.) are worthless when displaying incorrect, incomplete, or inconsistent data. An integral part of every RIS is thus the integration of data from the operative systems. Before starting the integration process (ETL) of a source system, a rich analysis of source data is required. With the support of a data quality check, causes of quality problems can usually be detected. Corresponding analyzes are performed with data profiling to provide a good picture of the state of the data. In this paper, methods of data profiling are presented in order to gain an overview of the quality of the data in the source systems before their integration into the RIS. With the help of data profiling, the scientific institutions can not only evaluate their research information and provide information about their quality, but also examine the dependencies and redundancies between data fields and better correct them within their RIS.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.02.007
      Issue No: Vol. 41 (2018)
       
  • A mixed method investigation of sharing economy driven car-hailing
           services: Online and offline perspectives
    • Authors: Xusen Cheng; Shixuan Fu; Gert-Jan de Vreede
      Pages: 57 - 64
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Xusen Cheng, Shixuan Fu, Gert-Jan de Vreede
      This exploratory research investigates factors affecting online and offline service quality with respect to a sharing economy driven car-hailing commerce. It further validates the relationships between service quality, satisfaction, and loyalty in the sharing economy driven business context. Building on relevant literature and 71 qualitative interviews, we identified information congruity, competence, and empathy as key factors in online service quality. Offline service quality factors include structural assurance and platform responsiveness. These five factors were included in a model for user loyalty investigation, which was tested on data from 294 questionnaires from Chinese mobile car-hailing service users. Attitudes towards the sharing economy were validated to moderate the relationship between service quality and loyalty. This study contributes to the theoretical development of service quality management, specifically in the context of emerging sharing economy driven car-hailing mobile markets.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.03.005
      Issue No: Vol. 41 (2018)
       
  • Effect of transactive memory systems on team performance mediated by
           knowledge transfer
    • Authors: Youying Wang; Qian Huang; Robert M. Davison; Feng Yang
      Pages: 65 - 79
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Youying Wang, Qian Huang, Robert M. Davison, Feng Yang
      Although prior research has realized that a transactive memory system (TMS, a group-level socio-cognitive structure) benefits team performance, few studies have explicitly explored the knowledge management (KM) essence of the TMS-team performance relationship. Further, scholars have highlighted the necessity of examining TMS dimensions (i.e., specialization, credibility, and coordination) due to their theoretical distinction. Based on TMS literature and the organizational learning perspective, this study investigates how TMS dimensions relate to knowledge transfer (i.e., a subprocess of team learning), thereby influencing team performance in real organizations. We also proposed the mediating effect of knowledge transfer. The research model was tested through a field survey of 61 Chinese knowledge teams from various industries and companies. Research findings demonstrated that the associations of specialization and credibility with knowledge transfer were more significant than that of coordination. Moreover, knowledge transfer predicted the variation in team performance and fully mediated the effect of specialization and credibility on team performance. Our research findings advance the current understanding of the underlying mechanism of the TMS–team performance relationship and provide implications for academics and practitioners.

      PubDate: 2018-04-17T09:18:01Z
      DOI: 10.1016/j.ijinfomgt.2018.04.001
      Issue No: Vol. 41 (2018)
       
  • Web portals as tools to support information management in higher education
           institutions: A systematic literature review
    • Authors: Cláudia Pinho; Mário Franco; Luis Mendes
      Pages: 80 - 92
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Cláudia Pinho, Mário Franco, Luis Mendes
      Web portals have become vital for Higher Education Institutions (HEI), since they serve as an interface and communication channel between all academic staff. Therefore, this study aims to provide a systematic literature review (SLR) of the role of web portals as tools to support information management in HEIs, based on various studies published up to the present day. Based on the results obtained, it was possible to identify, explore and systematize the main themes on this topic: (1) Software used in web portals, (2) Internal and external benefits, (3) Acceptance of technology and (4) Management and storage of information. The evidence demonstrates there is a major shortage of scientific articles in the HEI context. Also revealed is the importance for these institutions of implementing a web portal appropriate to their needs, and the web portal’s importance to help in decision-making. This SLR also suggests future lines of research according to the gaps identified in the theoretical corpus.

      PubDate: 2018-05-04T06:25:35Z
      DOI: 10.1016/j.ijinfomgt.2018.04.002
      Issue No: Vol. 41 (2018)
       
  • A quality-facilitated socialization model of social commerce decisions
    • Authors: Adel M. Aladwani
      Pages: 1 - 7
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Adel M. Aladwani
      Many businesses are faced with the challenge of understanding how to facilitate an individual consumer’s purchasing decision in the new era of social media. Without effectively addressing this problem, businesses will not be able to seize valuable opportunities to enlarge their customers’ base or optimize their social commerce decisions. This study argues that one way to deal with this important issue is through viewing social commerce as a series of engagement events facilitated by quality-augmented socialization process. More specifically, it proposes and empirically examines a new model that connects social commerce quality (perceptive and unperceptive) and social support quality to four interaction events of social commerce, namely initial attention, interaction experience, intuitive evaluation, and intention to buy. The findings of a PLS-SEM modeling of responses collected from a sample of active social media users reveal at least three worth noting findings. First, the present study confirmed that the social commerce process followed a causal path linking an individual consumer’s initial attention to interaction experience to intuitive evaluation to intention to buy a product/service. Second, Social support quality was found to significantly influence only a consumer’s initial attention, intuitive evaluation, and intention to buy. Third, social commerce quality (both unperceptive and perceptive) was found to significantly influence only a consumer’s interaction experience and intention to buy. The theoretical and practical implications of the findings are discussed.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.006
      Issue No: Vol. 40 (2018)
       
  • Registration, access and use of personal knowledge in organizations
    • Authors: Ragna Kemp Haraldsdottir; Johanna Gunnlaugsdottir; Ebba Thora Hvannberg; Peter Holdt Christensen
      Pages: 8 - 16
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Ragna Kemp Haraldsdottir, Johanna Gunnlaugsdottir, Ebba Thora Hvannberg, Peter Holdt Christensen
      Organizations have managed information regarding knowledge of employees using processes such as codification, knowledge mapping, network analysis and personalization. Recently, personal knowledge registration (PKR) has become another way of managing this knowledge. Little is known about how organizations support PKR, and how PKR facilitates the flow of information and knowledge. This paper examines how different information management professionals access and use PKR. It is a multiple case study, with 43 semi-structured interviews and an analysis of strategic documents. The purpose is to shed light on strategic intentions with PKR, its collaborative tasks and qualities. A conceptual model was built for this purpose. The aim is to better understand how PKR works and to examine how information on education, training and the skills of employees is managed in organizations. The findings demonstrate that organizational strategies portray elaborate intentions regarding knowledge seeking and sharing, while less emphasis is put on knowledge registration or management. Interviewees expressed lack of appropriate actions to support PKR. Access and use of PKR is limited and the organizations still struggle to manage the PKR of their employees.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.004
      Issue No: Vol. 40 (2018)
       
  • Beyond technology: Identifying local government challenges for using
           digital platforms for citizen engagement
    • Authors: Enzo Falco; Reinout Kleinhans
      Pages: 17 - 20
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Enzo Falco, Reinout Kleinhans
      Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.007
      Issue No: Vol. 40 (2018)
       
  • Cognitive cryptography techniques for intelligent information management
    • Authors: Marek R. Ogiela; Lidia Ogiela
      Pages: 21 - 27
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Marek R. Ogiela, Lidia Ogiela
      This paper discusses the foundations of cognitive cryptography used to secure information by splitting it and distributing the split parts among selected groups of secret trustees. The process of concealing data by its splitting and distributing secret parts (shadows) with the use of cognitive techniques will be discussed. Cognitive cryptography describes the possibilities of using personal information contained in individual biometric traits. At the same time, it will be presented as an innovative solution allowing the holder of a secret shadow to be identified based on their characteristic biometrics and their semantic features. Cognitive cryptography is used to manage strategic information. By using techniques for splitting and sharing this type of data as well as utilising individual biometric traits in the entire process of distributing all shadows of the concealed and split information makes the proposed cognitive cryptography techniques an innovative, extremely useful tool for securing data of major importance.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.011
      Issue No: Vol. 40 (2018)
       
  • Trait motivations of crowdsourcing and task choice: A distal-proximal
           perspective
    • Authors: L.G. Pee; E. Koh; M. Goh
      Pages: 28 - 41
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): L.G. Pee, E. Koh, M. Goh
      Research on crowdsourcing participation has identified the four primary motivators to be payment, job-market signaling, competence development, and fostering social affiliation. These motivators have mostly been understood in terms of the intrinsic-extrinsic perspective, and participation has been treated as a black box. This study extends understanding of the primary motivators by clarifying their differential effects in terms of the distal-proximal perspective of motivation, and distinguishing among participation in (i.e., choice of) unstructured tasks, high-commitment tasks, and interdependent tasks. Findings based on a survey of 283 crowdsourcing participants indicate that those motivated to develop competence (i.e., learn new knowledge and skills) tend to choose high-commitment tasks requiring more effort and therefore opportunities to improve ability, rather than focusing on task structuredness or interdependence. Those who are motivated to foster social affiliation tend to focus more on choosing highly interdependent tasks requiring coordination and collaboration with other participants. Those motivated by payment tend to focus on demonstrating competence relative to others and are therefore more likely to choose structured tasks with clear, comparable output. These findings enhance the conceptual clarity of different motivators, and inform crowdsourcing organizers on the motivator to focus on based on task characteristics.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.008
      Issue No: Vol. 40 (2018)
       
  • Does knowledge retrieval improves work efficiency' An investigation
           under multiple systems use
    • Authors: Juliana Sutanto; Yi Liu; Mihai Grigore; Rivo Lemmik
      Pages: 42 - 53
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Juliana Sutanto, Yi Liu, Mihai Grigore, Rivo Lemmik
      Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers’ knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers’ biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.009
      Issue No: Vol. 40 (2018)
       
  • The impact of relational leadership and social alignment on information
           security system effectiveness in Korean governmental organizations
    • Authors: Yun Ji Moon; Myeonggil Choi; Deborah J. Armstrong
      Pages: 54 - 66
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Yun Ji Moon, Myeonggil Choi, Deborah J. Armstrong
      While information technology has increasingly created various innovation opportunities in organizations, these opportunities have caused serious risks associated with information. Due to these potential risks, information security has become a major concern in organizations, and the role of the chief security officer has begun to attract research attention. Using a social capital theory perspective, this study aims to explore how the level of relational leadership of the chief security officer drives the social alignment between business and IT executives. Specifically, we study how social alignment influences integrated knowledge, information security system (ISS) effectiveness, and organizational performance. Empirical data from one hundred and two government organizations in the Republic of Korea confirms the impact of relational leadership, social alignment, and ISS effectiveness on organizational performance.

      PubDate: 2018-02-05T09:50:36Z
      DOI: 10.1016/j.ijinfomgt.2018.01.001
      Issue No: Vol. 40 (2018)
       
  • Future paradigms of automated processing of business documents
    • Authors: Matteo Cristani; Andrea Bertolaso; Simone Scannapieco; Claudio Tomazzoli
      Pages: 67 - 75
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Matteo Cristani, Andrea Bertolaso, Simone Scannapieco, Claudio Tomazzoli
      In this paper we summarize the results obtained so far in the communities interested in the development of automated processing techniques as applied to business documents, and devise a few evolutions that are demanded by the current stage of either those techniques by themselves or by collateral sector advancements. It emerges a clear picture of a field that has put an enormous effort in solving problems that changed a lot during the last 30 years, and is now rapidly evolving to incorporate document processing into workflow management systems on one side and to include features derived by the introduction of cloud computing technologies on the other side. We propose an architectural schema for business document processing that comes from the two above evolution lines.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.01.010
      Issue No: Vol. 40 (2018)
       
  • The relationships between electronic banking adoption and its antecedents:
           A meta-analytic study of the role of national culture
    • Authors: Yun Zhang; Qingxiong Weng; Nan Zhu
      Pages: 76 - 87
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Yun Zhang, Qingxiong Weng, Nan Zhu
      Prior studies fail to provide a clear understanding of the role that national culture plays in electronic banking acceptance. Therefore, we conduct a meta-analysis involving 62 samples from 27 countries or regions to explore how national cultural dimensions moderate the relationships between consumer behavioral intentions to use electronic banking and the constructs of performance expectancy, effort expectancy, social influence, perceived risk, and trust. The results showed that each of Hofstede’s national cultural dimensions has a moderating effect on some of the relationships. In particular, when considering using electronic banking, people pay more attention to social influence and trust in high power distance countries; focus more on performance expectancy, effort expectancy, and perceived risk in countries with high individualism; and care more about performance expectancy and trust in high uncertainty avoidance countries. We also discuss how to improve the strategies for boosting user adoption by incorporating cultural differences.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.01.015
      Issue No: Vol. 40 (2018)
       
  • Who will attract you' Similarity effect among users on online purchase
           intention of movie tickets in the social shopping context
    • Authors: Senhui Fu; Qing Yan; Guangchao Charles Feng
      Pages: 88 - 102
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Senhui Fu, Qing Yan, Guangchao Charles Feng
      With the popularity and growth of social networking sites, users often rely on the advice and recommendations from online friends when deciding to purchase movie tickets. The relationship between users' reviews and movie ticket purchase intention in the context of social media has been demonstrated in several studies, but few studies have explored users' perceptions of the similarity effect on online purchase intention or the psychological mechanisms of the similarity effect. From an interpersonal relationship perspective, we propose that similarity (including external and internal similarity) is an important cue for users who are deciding to purchase movie tickets online. Built on SOR (Stimuli-Organism-Response) Model and drawn upon trust transfer and information technology acceptance theories, we examined whether similarity could enhance users' online purchase intention of movie tickets. The results of a PLS analysis demonstrated that both external and internal similarity significantly affected users’ perceived usefulness, enjoyment and trust transfer, which in turn exerted profound impacts on users’ social shopping behaviors.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.01.013
      Issue No: Vol. 40 (2018)
       
  • Factors affecting consumers’ acceptance of e-commerce consumer
           credit service
    • Authors: Lin Jia; Geng Xue; Yuwei Fu; Longjia Xu
      Pages: 103 - 110
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Lin Jia, Geng Xue, Yuwei Fu, Longjia Xu


      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.02.002
      Issue No: Vol. 40 (2018)
       
  • Analyzing the scientific evolution and impact of e-Participation research
           in JCR journals using science mapping
    • Authors: Manuel Pedro Rodríguez-Bolívar; Laura Alcaide-Muñoz; Manuel Jesús Cobo
      Pages: 111 - 119
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Manuel Pedro Rodríguez-Bolívar, Laura Alcaide-Muñoz, Manuel Jesús Cobo
      This study presents a science mapping approach to analysing the thematic evolution of e-Participation research. We combine different bibliometric tools to analyse the evolution of the cognitive structure of this research topic, allowing us to discover the most prominent, productive and highest-impact subfields. In addition, we are able to identify thematic areas and show their evolutionary behaviour, supported by different visualization tools to show a graphical and dynamic vision of the e-Participation field. Findings indicate an increase in e-Participation research in the last five years, and the evolution of this field of knowledge to a more techno-social system in order to engage the citizenry in public sector management.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2017.12.011
      Issue No: Vol. 40 (2018)
       
  • Cognitive appraisal of incident handling, affects, and post-adoption
           behaviors: A test of affective events theory
    • Authors: Margaret Meiling Luo; Sopeha Chea
      Pages: 120 - 131
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Margaret Meiling Luo, Sopeha Chea
      Understanding the psychology of e-consumers provides information on why some Web sites succeed and others fail. One stream of online customer behavior research has focused on systems quality in determining systems success, whereas another stream of research has focused on the effects of online incidents, including online waiting interruptions and service failures, on consumer behaviors. This study attempts to bridge the two streams of research and to explain e-service customer post-adoption behaviors in a unified model from the perspective of the Affective Events Theory (AET). Previous research examining this phenomenon has been guided by the Expectancy Confirmation Theory (ECT). The current study advances these theories to explain customer retention behaviors using the Affective Events Theory. With the AET, the current study proposes that e-service customer behaviors are determined by three major constructs: perceived site quality, affective reactions, and cognitive appraisal of incident-handling. Three surveys were conducted and the findings support the proposed model, positing that e-service customer retention behaviors are determined by perceived site quality and cognitive appraisal of incidents-handling. Post-adoption behaviors investigated in the study include continuance intention, complaint intention (negative word-of-mouth), and recommendation intention (positive word-of-mouth). Practical implications are also suggested.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.01.014
      Issue No: Vol. 40 (2018)
       
  • The relative importance of service quality dimensions in E-commerce
           experiences
    • Authors: B. Palese; A. Usai
      Pages: 132 - 140
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): B. Palese, A. Usai
      Purpose The proliferation of socialized data offers an unprecedented opportunity for customer service measurement. This paper addresses the problem of adequately measuring service quality using socialized data. Design/methodology/approach The theoretical basis for the study is the widely used SERVQUAL model and we leverage a dataset uniquely suited for the analysis: the full database of online reviews generated on the website of the leading price comparison engine in Italy. Adopting a weakly supervised topic model, we extract the dimensions of service quality from these reviews. We use a linear regression to compare service quality dimensions between positive and negative opinions. Findings First, we show that socialized textual data, not just quantitative ratings, provide a wealth of customer service information that can be used to measure service quality. Second, we demonstrate that the distribution of topics in online opinions differs significantly between positive and negative reviews. Specifically, we find that concerns about merchant responsiveness dominate negative reviews. Practical implications Our research has important implications for designers of online review systems and marketers seeking novel approaches to the measurement of service quality. Our study shows that evaluation systems designed considering the knowledge extracted directly from customers’ review lead to a service quality measurement that not only is theory-based, but also more accurate. Originality/value We believe this is the first study to combine the advanced text mining technique of topic modeling and SERVQUAL to extract specific service dimensions from socialized data. Using these advanced techniques, we point to systematic differences between positive and negative customer opinions. We are not aware of any study that has shown these differences with either traditional approaches (i.e., survey data) or modern techniques (e.g. text mining).

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.02.001
      Issue No: Vol. 40 (2018)
       
  • Online social media fatigue and psychological wellbeing—A study of
           compulsive use, fear of missing out, fatigue, anxiety and depression
    • Authors: Amandeep Dhir; Yossiri Yossatorn; Puneet Kaur; Sufen Chen
      Pages: 141 - 152
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Amandeep Dhir, Yossiri Yossatorn, Puneet Kaur, Sufen Chen
      The constant development of online social media features and related services has constantly attracted and increased the number of social media users. But, at the same time, a myriad of users have deviated themselves, temporarily or permanently, from social media use due to social media fatigue. Scholars have investigated different antecedents and consequences of social media fatigue. However, empirical relationships between psychosocial wellbeing and social media fatigue are currently not known. To bridge this gap, the current study utilises the stressor-strain-outcome framework (SSO) to examine whether psychosocial wellbeing measures, such as compulsive media use and fear of missing out, trigger fatigue and, furthermore, whether social media fatigue results in anxiety and depression. The study utilised repeated cross-sectional methodology whereby two waves of data (N = 1554, 1144) were collected to test the research model with adolescent social media users in India. The study findings suggest that compulsive media use significantly triggered social media fatigue, which later result in elevated anxiety and depression. Fear of missing out indirectly predicted social media fatigue through mediation of compulsive social media use. The theoretical and practical implications, limitations of the present study and agenda for future studies are presented and discussed.

      PubDate: 2018-02-26T05:51:20Z
      DOI: 10.1016/j.ijinfomgt.2018.01.012
      Issue No: Vol. 40 (2018)
       
  • How vital is the role of affect on post-adoption behaviors' An
           examination of social commerce users
    • Authors: Babajide Osatuyi; Hong Qin
      Pages: 175 - 185
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Babajide Osatuyi, Hong Qin
      Social commerce describes a new trend and fast-growing e-commerce business model that utilizes social connections in social networking to promote commerce in the online space. Despite its growth much is not known about factors that motivate users beyond their initial adoption to engage in post-adoption behaviors such as continuance intention to use social commerce to the point of becoming addictive users. Two predominant views have been used to study social commerce in the literature; one emphasizes the role of affect on behavioral outcomes (i.e., dual processing view) while the other suggests that affect is not important in use decisions (i.e., the independency view). Moreover, both views offer inconsistent results on understanding how consumers use social commerce sites. To address this inconsistency in the literature, this paper proposes and empirically evaluates a model that integrates the existing views to extend our understanding on social commerce post-adoption behaviors. Based on existing literature, this study identifies social, hedonic, and utilitarian gratifications that social commerce users seek to fulfill on social commerce sites. A cross-section of 510 social commerce users were recruited to report their perceptions on social commerce usage. Results indicate that the integrated model outperforms each of the dominant views in terms of explaining continuance use intentions and addictive behaviors. Satisfaction was found to both fully and partially mediate the relationship between perceived gratifications and their behavioral outcomes on social commerce sites.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2018.02.005
      Issue No: Vol. 40 (2018)
       
  • A case analysis of enabling continuous software deployment through
           knowledge management
    • Authors: Ricardo Colomo-Palacios; Eduardo Fernandes; Pedro Soto-Acosta; Xabier Larrucea
      Pages: 186 - 189
      Abstract: Publication date: June 2018
      Source:International Journal of Information Management, Volume 40
      Author(s): Ricardo Colomo-Palacios, Eduardo Fernandes, Pedro Soto-Acosta, Xabier Larrucea
      Continuous software engineering aims to accelerate software development by automating the whole software development process. Knowledge management is a cornerstone for continuous integration between software development and its operational deployment, which must be implemented using sound methodologies and solid tools. In this paper, the authors present and analyse a case study on the adoption of such practices by a software company. Results show that, beyond tools, knowledge management practices are the main enablers of continuous software engineering adoption and success.

      PubDate: 2018-04-11T18:06:56Z
      DOI: 10.1016/j.ijinfomgt.2017.11.005
      Issue No: Vol. 40 (2018)
       
  • Big data analytics for disaster response and recovery through sentiment
           analysis
    • Authors: J. Rexiline Ragini; P.M. Rubesh Anand; Vidhyacharan Bhaskar
      Pages: 556 - 566
      Abstract: Publication date: October 2018
      Source:International Journal of Information Management, Volume 42
      Author(s): J. Rexiline Ragini, P.M. Rubesh Anand, Vidhyacharan Bhaskar
      Big data created by social media and mobile networks provide an exceptional opportunity to mine valuable insights from them. This information is harnessed by business entities to measure the level of customer satisfaction but its application in disaster response is still in its inflection point. Social networks are increasingly used for emergency communications and help related requests. During disaster situations, such emergency requests need to be mined from the pool of big data for providing timely help. Though government organizations and emergency responders work together through their respective national disaster response framework, the sentiment of the affected people during and after the disaster determines the success of the disaster response and recovery process. In this paper, we propose a big data driven approach for disaster response through sentiment analysis. The proposed model collects disaster data from social networks and categorize them according to the needs of the affected people. The categorized disaster data are classified through machine learning algorithm for analyzing the sentiment of the people. Various features like, parts of speech and lexicon are analyzed to identify the best classification strategy for disaster data. The results show that lexicon based approach is suitable for analyzing the needs of the people during disaster. The practical implication of the proposed methodology is the real-time categorization and classification of social media big data for disaster response and recovery. This analysis helps the emergency responders and rescue personnel to develop better strategies for effective information management of the rapidly changing disaster environment.

      PubDate: 2018-05-28T06:36:58Z
      DOI: 10.1016/j.ijdrr.2017.12.002
      Issue No: Vol. 27 (2018)
       
  • Social tie formation in Chinese online social commerce: The role of IT
           affordances
    • Abstract: Publication date: October 2018
      Source:International Journal of Information Management, Volume 42
      Author(s): Xueyan Dong, Tienan Wang
      Social media technology creates an opportunity to shift the formation of impersonal relationships from offline to online. The theory of IT affordances provides a basis for theorizing how the use of online social commerce (OSC) technology facilitates the formation of social ties in an OSC context. In this paper, integrating theories of IT affordances and social ties, we develop a model to explore how the six sub-dimensions of OSC IT affordances (i.e., visibility, metavoicing, triggered attending, guidance shopping, social connecting, and trading) aid buyers and sellers in building strong and weak OSC ties. A survey of 511 buyers from WeChat shows that five of the six IT affordances enhance the quality of interactivity, and thereby facilitate social ties (both strong and weak), which in turn contribute to buyers’ repurchase intentions. Additionally, the findings confirm the positive moderating effect of perceived effectiveness of e-commerce institutional mechanisms (PEEIM) on the strong tie formation process. This paper advances the affordances and social tie literature by examining the antecedents and outcomes of OSC social ties in more detail. Our findings not only benefit the researchers in interpreting how technology helps form different types of relationships in OSC, but also assists practitioners in developing better OSC management strategy.

      PubDate: 2018-06-20T07:21:49Z
       
  • The dark triad and knowledge hiding
    • Abstract: Publication date: October 2018
      Source:International Journal of Information Management, Volume 42
      Author(s): Wei Pan, Qingpu Zhang, Thompson S.H. Teo, Vivien K.G. Lim
      By drawing on psychological contract theory, this study examined the effects of the dark triad of personality traits (Machiavellianism, narcissism, and psychopathy) on knowledge hiding within organizations. We obtained 251 matched-pair data from respondents in a manufacturing company. Results showed that all three dimensions of the dark triad were positively related to knowledge hiding through transactional psychological contract. Different dimensions of the dark triad were most strongly related to different knowledge hiding strategies. Furthermore, gender moderated the relationships between narcissism and psychopathy with transactional psychological contract. The indirect relationships between narcissism and psychopathy with knowledge hiding via transactional psychological contract were stronger for men than women.

      PubDate: 2018-06-18T07:20:14Z
       
  • Affordances for sharing domain-specific and complex knowledge on
           enterprise social media
    • Authors: L.G. Pee
      Abstract: Publication date: December 2018
      Source:International Journal of Information Management, Volume 43
      Author(s): L.G. Pee
      Many organizations have implemented enterprise social media (ESM) to better connect employees and promote knowledge sharing. Prior studies indicate that employees often use ESM to access knowledge in other domains or complex knowledge. But connecting employees is only part of the picture – while ESM offer the possibility of accessing domain specific and complex knowledge, the flow of such knowledge might remain inhibited by the perceived effort required to codify them for sharing. This study identifies salient ESM affordances that can alleviate the perceived effort of sharing domain-specific and complex knowledge. Results of a survey of 303 employees working in organizations using ESM indicate that domain-specific knowledge is perceived as less effortful to codify when the affordance of visibility is strong (i.e., the affordance negatively moderates the positive relationship between knowledge specificity and perceived codification effort), and complex knowledge is perceived as less effortful to codify when the affordances of association and editability are strong. These findings indicate that it is necessary to consider both knowledge attributes and ESM affordances and their interactions when understanding knowledge sharing using ESM.

      PubDate: 2018-06-06T06:54:46Z
       
  • Online learning: Adoption, continuance, and learning outcome—A
           review of literature
    • Authors: Ritanjali Panigrahi; Praveen Ranjan Srivastava Dheeraj Sharma
      Abstract: Publication date: December 2018
      Source:International Journal of Information Management, Volume 43
      Author(s): Ritanjali Panigrahi, Praveen Ranjan Srivastava, Dheeraj Sharma
      The use of Technology to facilitate better learning and training is gaining momentum worldwide, reducing the temporal and spatial problems associated with traditional learning. Despite its several benefits, retaining students in online platforms is challenging. Through a literature review of the factors affecting adoption, the continuation of technology use, and learning outcomes, this paper discusses an integration of online learning with virtual communities to foster student engagement for obtaining better learning outcomes. Future directions have been discussed, the feedback mechanism which is an antecedent of students’ continuation intention has a lot of scopes to be studied in the virtual community context. The use of Apps in m-learning and the use of cloud services can boost the ease and access of online learning to users and organizations.

      PubDate: 2018-05-31T06:45:16Z
       
  • An investigation of relationships among privacy concerns, affective
           responses, and coping behaviors in location-based services
    • Authors: Yoonhyuk Jung; Jonghwa Park
      Abstract: Publication date: December 2018
      Source:International Journal of Information Management, Volume 43
      Author(s): Yoonhyuk Jung, Jonghwa Park
      Although information privacy has been extensively investigated in the information systems discipline, research heavily focuses on cognitive frameworks and underestimates the influence of affect on users’ privacy behaviors. Psychological literature demonstrates that affect plays a significant role in individuals’ decisions in risky situations. This study aims to explore associations between cognitive factors, affective responses, and coping behaviors in the context of privacy threats. For this purpose, we conducted a laddering interview with 56 users of location-based services. Elements elicited by an emerging coding procedure were mapped by their causal relations as described in interviews. The results revealed idiosyncratic associations among privacy concerns, affects, and coping behaviors, which implies that privacy concerns can result in different coping behaviors according to the affects following the concern. Thus, the result suggests that cognition-affect appraisals can offer a reliable framework for explaining users’ privacy behaviors. This study proposes a new direction for the cognition-affect perspective in information privacy research by providing an alternative approach that reflects both cognition and affects to explain coping behaviors.

      PubDate: 2018-05-31T06:45:16Z
       
  • Identifying reputation collectors in community question answering (CQA)
           sites: Exploring the dark side of social media
    • Authors: Pradeep Roy; Jyoti Singh Abdullah Baabdullah Hatice Kizgin Nripendra Rana
      Abstract: Publication date: October 2018
      Source:International Journal of Information Management, Volume 42
      Author(s): Pradeep K. Roy, Jyoti P. Singh, Abdullah M. Baabdullah, Hatice Kizgin, Nripendra P. Rana
      This research aims to identify users who are posting as well as encouraging others to post low quality and duplicate contents on community question answering sites. The good guys called Caretakers and the bad guys called Reputation Collectors are characterised by their behaviour, answering pattern and reputation points. The proposed system is developed and analysed over publicly available Stack Exchange data dump. A graph-based methodology is employed to derive the characteristic of Reputation Collectors and Caretakers. Results reveal that Reputation Collectors are primary sources of low-quality answers as well as answers to duplicate questions posted on the site. The Caretakers answer limited questions of challenging nature and fetches maximum reputation against those questions whereas Reputation Collectors answers have so many low quality and duplicate questions to gain the reputation point. We have developed algorithms to identify the Caretakers and Reputation Collectors of the site. Our analysis finds that 1.05% of Reputation Collectors post 18.88% of low-quality answers. This study extends previous research by identifying the Reputation Collectors and how they collect their reputation points.

      PubDate: 2018-05-28T06:36:58Z
       
  • A case analysis for PEArL: Software on wheels
    • Authors: Donna Champion
      Abstract: Publication date: August 2018
      Source:International Journal of Information Management, Volume 41
      Author(s): Donna Champion
      In recent years, the automotive industry has moved from building mechanical systems to creating complex ‘system of systems’ products, where functionality is controlled through multiple embedded software systems. These products are the result of increasingly complex design methods that require cross-disciplinary collaborations involving many different teams, each of whom work with diverse sets of expertise and working practices. This case describes an application of the PEArL framework, to connect different collaborative activity across a large automotive Original Equipment Manufacturer (OEM) in support of systems design practices. In the case presented here, the application of the PEArL framework also resulted in new organisational governance structures being adopted to embed collaborative design practices and to integrate the work of multiple design teams, both in the OEM, and along its global supply chains.

      PubDate: 2018-05-28T06:36:58Z
       
  • Social informatics of intelligent manufacturing ecosystems: A case study
           of KuteSmart
    • Authors: Wenchi Ying; Loo Geok Pee; Suling Jia
      Abstract: Publication date: Available online 19 May 2018
      Source:International Journal of Information Management
      Author(s): Wenchi Ying, Loo Geok Pee, Suling Jia
      Intelligent manufacturing involves developing a vertically and horizontally connected manufacturing system that allows efficient mass customization. Research has mainly focused on connections between information technology and manufacturing equipment in a cyber-physical system. This case study analyses major changes in the development of an intelligent manufacturing ecosystem by a traditional manufacturer that connects customers to manufactories for the mass customization of suits. Findings highlight the importance of social informatics, that is, connections that involve technology, as well as people, organizations, and their activities, and show how they are enabled by experience-based knowledge. They indicate key connections accounting for social and institutional milieus that should be studied in further research, for a more complete understanding of the successful implementation of intelligent manufacturing.

      PubDate: 2018-05-28T06:36:58Z
      DOI: 10.1016/j.ijinfomgt.2018.05.002
       
 
 
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