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Journal Cover International Journal of Knowledge Management in Tourism and Hospitality
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   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1756-0322 - ISSN (Online) 1756-0330
   Published by Inderscience Publishers Homepage  [427 journals]
  • Scale development and refinement of a lifestyle instrument
    • Authors: Arham Adnan, Mohammed Naved Khan
      Pages: 127 - 151
      Abstract: This paper focuses on lifestyle research which is mostly applied to reflect the way in which products fit into a consumer's normal pattern of living. It reflects an interesting research field to identify the patterns that develop and emerge from the dynamics of living in a society. A review of earlier studies reveal that lifestyle and psychographics research is being more frequently used in studies for four primary reasons, to identify target markets, provide better explanations on consumer behaviour, improve a company's strategic marketing, introduce new products and services in tune with the changing preferences and to minimise risk for new products and business ventures. The globalisation of markets presents considerable challenges and opportunities for domestic and international marketers. This has led to a renewed interest in the effects of lifestyles on buying behaviour. In light of the above, the main objective of this paper is to develop and refine a lifestyle scale in Indian context. A structured questionnaire was administered on 169 respondents. Analytical tools, such as SPSS 19.0, were used to establish validity and reliability of scale, and exploratory factor analysis was performed. Managerial and theoretical implications and suggestions for further research are provided.
      Keywords: lifestyle; scale refinement; India; AIO; VALS; consumer behaviour; psychographics
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 127 - 151
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085862
      Issue No: Vol. 1, No. 2 (2017)
  • A hybrid multi-criteria decision making technique to improve the quality
           of hotel industry services in Mashhad City
    • Authors: Ali Mohaghar, Roya Eghbal, Seyed Hojjat Bazazzadeh
      Pages: 152 - 175
      Abstract: Service industry is one of the most lucrative industries in the 21st century. To survive and succeed in competitive markets, service organisations pay special attention to the quality of their services. In between, hotel industry, as one of the most important parts of booming tourism industry in each country, has always been considered. The goal of conducting this study is to identify and rank the factors affecting the improvement of the quality of hotel industry services. For this purpose, 21 components were identified reviewing research literature and experts' views; and finally, two FUZZY ANP and FUZZY TOPSIS methods prioritised using combination method. The conclusion showed that having new and up-to-date hotel equipments, having professional staff for hoteling services and respecting customers are the first priorities. Therefore, regarding the above factors, it is suggested to hotel managers, to work on advancing services quality presented by this industry.
      Keywords: service quality; hotel industry; MCDM; F ANP; F TOPSIS
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 152 - 175
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085863
      Issue No: Vol. 1, No. 2 (2017)
  • Queue size dependent service in bulk arrival queueing system with server
           loss and vacation break-off
    • Authors: S.P. Niranjan, V.M. Chandrasekaran, K. Indhira
      Pages: 176 - 207
      Abstract: In this paper, server provides service in two service modes, as single or in bulk according to the queue length. The server provides single service, if the queue length reaches value '<i>a</i>' and batch service, if the queue length reaches the value '<i>c</i>' (<i>c</i> > <i>a</i>). After completing the service if the queue length is less than '<i>a</i>' then the server leaves for vacation. During secondary job (vacation) if the queue length attains the value '<i>a</i>' then the server breaks the vacation and provides primary service. In the service completion epoch if the server is not reliable then the server has undergone renovation of service station. For the proposed model probability generating function of queue size at an arbitrary time epoch is obtained. Various performance measures are derived with suitable numerical illustration. A cost model is also presented for the proposed model.
      Keywords: bulk arrival; batch service; supplementary variable technique; dormant period; vacation break-off; cost optimisation
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 176 - 207
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085866
      Issue No: Vol. 1, No. 2 (2017)
  • Factors affecting promoting of citizenship culture and integration
    • Authors: Fazel Larijani, Nahid Saravi-Moghadam
      Pages: 208 - 225
      Abstract: Cultural citizenship is a concept whose time has come. The study analyses how individualism-collectivism culture predicts integrating. The key research questions in this study are: 1) what factors influences individualism-collectivism culture?; 2) whether the citizenship adoption of cultural promotion leads to integrating? Also, this study would enhance our understanding of citizenship cultural promotion in Iran. So far, the literature has recognised various items that affect individualism-collectivism culture. Structural equation modelling was used for data analysis. A total of 240 questionnaires were distributed among the citizens of the city of Amol. The results of study showed a significant effect of social support and life styles on collectivism culture, life styles on individualism culture and also collectivism culture on integrating among the citizens of the city of Amol from Iran. Finally, it is observed that the culture of collectivism has a huge impact on integrating.
      Keywords: social support; trust; self-esteem; life styles; culture and integrating
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 208 - 225
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085868
      Issue No: Vol. 1, No. 2 (2017)
  • A hybrid approach for selection of most sustainable cooking fuel in the
           Indian context
    • Authors: Rahul Sindhwani, Varinder Kumar Mittal, Punj Lata Singh, Vivek Kalsariya, Anurag Tewari
      Pages: 226 - 240
      Abstract: The literature on cooking fuel strongly supports that indoor air pollution and environmental emissions affect the user health and global environment sharply. This paper identifies seven cooking fuels viz. wood, coal, kerosene, biogas, liquefied petroleum gas (LPG), piped natural gas (PNG), and electrical induction in an Indian context. The analysis of the alternative fuels on the basis of six criteria would provide opportunities to the users for shifting to most sustainable cooking fuel (MSCF). In this paper, an attempt has been made to assess the MSCF using entropy approach, MOORA method, and VIKOR analysis. This study concludes that electrical induction is MSCF followed by PNG and LPG respectively. The study provides the scientific evidence for the MSCF alternative in Indian context which will directly benefit the society.
      Keywords: cooking fuels; entropy approach; MOORA method; VIKOR analysis; hybrid approach; most sustainable cooking fuel; MSCF; India
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 226 - 240
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085867
      Issue No: Vol. 1, No. 2 (2017)
  • Queueing model of optional type of services with service stoppage and
           revamp process in web hosting queueing
    • Authors: S. Maragatha Sundari, Miriam Cathy Joy
      Pages: 241 - 262
      Abstract: The model in this study is designed for the major aspect of web hosting which has an outstanding role in communication identity. To serve the files that structure web pages to users, in retort to their requirements, which are forwarded by their computers, the web server program is used. This paper deals with the study of a queuing model of three types of services in which any of the type of service can be selected by the arriving customers. The customers arriving in batches follow a Poisson distribution. Service time follows a general distribution. At the time of service, breakdown of the system is an unavoidable task. To get rid of this the system is provided with a repair process. In addition, after the completion of service if the system finds empty then the server has the option of consuming one among the two types of vacation policies, viz. short and long vacations. During vacation time, maintenance work is carried out. Time dependent solution, steady state solution and all the queuing performance procedures of the model is discussed. Special cases of interest have been investigated. Moreover, the model is vindicated by numerical illustration and graphical depiction different parameter approaches in the model is evidently premeditated in the numerical results.
      Keywords: optional types; service stoppage; revamp process; vacation policy
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 2 (2017) pp. 241 - 262
      PubDate: 2017-08-16T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.085872
      Issue No: Vol. 1, No. 2 (2017)
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
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Fax: +00 44 (0)131 4513327
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