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Journal Cover International Journal of Knowledge Management in Tourism and Hospitality
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   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1756-0322 - ISSN (Online) 1756-0330
   Published by Inderscience Publishers Homepage  [427 journals]
  • Knowledge sharing in the retail food protection program: perceived
           importance and actual implementation
    • Authors: Seunghee Wie, Yong S. Choi, Joungkoo Park
      Pages: 5 - 19
      Abstract: This study empirically examines the critical success factors affecting the success of knowledge sharing in food inspection agencies. The study population included health inspectors from all 58 counties of California, USA, and the total number of responses was 119. The degree of importance for 21 knowledge sharing attributes ranged from 3.89 to 4.73 with a group mean rating of 4.28 (5 = very important, 1 = not important) while the degree of implementation of knowledge sharing ranged from 2.72 to 3.75 with a group mean rating of 3.20 (5 = extensively implemented, 1 = not implemented). There were significant differences between the degree of importance and the degree of implementation for all attributes. The five factors were labelled as systematic support for knowledge sharing, knowledge sharing framework, knowledge sharing training, information system capabilities and administrative culture on knowledge sharing. The 'knowledge sharing training' was positively associated with the success of knowledge sharing.
      Keywords: food protection program; health inspectors; implementation; importance; knowledge management; knowledge sharing
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 5 - 19
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084574
      Issue No: Vol. 1, No. 1 (2017)
  • Optimal lot sizing policy with power demand and composed shortages under
           trade credits
    • Authors: H.S. Shukla, R.P. Tripathi, Neha Sang, S.K. Tiwari
      Pages: 20 - 39
      Abstract: This paper deals with an optimal ordering policy for non-deteriorating item with power demand under trade credits. The shortages are allowed and combination of backlogged and lost sales. Mathematical model is developed under two different situations, i.e., case 1: the permissible delay period is less than time to finish positive inventory and case 2 trade credit period is greater than or equal to time to finish positive inventory. Numerical examples are provided to illustrate the algorithm and theoretical results. The sensitivity analysis is provided on the optimal solution. The second order approximations are used for exponential terms to find the complexity on the optimal solution.
      Keywords: inventory; composed shortages; stock-dependent demand; credit period; order quantity
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 20 - 39
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084582
      Issue No: Vol. 1, No. 1 (2017)
  • Geographic information system application for improving Chiang Mai
           University tourism routes
    • Authors: Jirapat Wanitwattanakosol, Kwankao Chaiyakhunt, Vanatsanan Khanchai
      Pages: 40 - 56
      Abstract: Chiang Mai University (CMU) is ranked as an attractive destination for Chinese tourists. The university has launched a 'Visit CMU' project to serve the tourists with the electric-power vehicles for campus sightseeing. In addition, the tourism schedule has not satisfied the university's expectation including unattractive locations in a current route, therefore, an objective of this research is to study and propose an optimal tourism route in CMU. Travel time data of each point were collected and analysed by a statistical method. Attractive sightseeing places were selected from experts by using an interview. Lastly, all data were employed to generate a computer-simulated scenario by a geographic information system (GIS) program. The results of this research showed that the generated optimal tourism route in GIS by adopting operation times of each tourism electric power vehicles point which had different characteristics and experts' suggested tourism points reduced the travel time and distance.
      Keywords: tourism; logistics; vehicle routing problem; VRP; geographic information system; GIS; university traffic
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 40 - 56
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084583
      Issue No: Vol. 1, No. 1 (2017)
  • Selection criteria of customers of Chinese restaurants and their dining
    • Authors: D.P. Sudhagar, G. Rajendran
      Pages: 57 - 75
      Abstract: The present study investigates the selection criteria used by restaurant customers in India while choosing Chinese restaurant for dining and also to understand their contemporary dining habits. Structured questionnaire was used to collect the data from the respondents. Respondents were selected using the convenience sampling approach. The study used descriptive statistics and exploratory factor analysis to interpret the data. The results of the study would assist the Chinese restaurant marketers to understand the important restaurant attributesfrom the customer's perspective. It would also help to formulate required marketing and operational strategies incorporating food quality, service quality, customer relationship practices and promotional offers, so that the restaurant can stay competitive in the market by better meeting the needs and expectations of the customers. This study was an attempt to examine the Chinese restaurant consumer behaviour in the Indian context, particularly from the Chennai City. The research also provided vital information and insights for the researchers, academicians and the practitioners in the restaurant industry.
      Keywords: Chinese; restaurant selection; dining habits; Chinese restaurant; important attributes
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 57 - 75
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084587
      Issue No: Vol. 1, No. 1 (2017)
  • Analysis of a preemptive priority retrial queue with negative customers,
           starting failure and at most J vacations
    • Authors: S. Yuvarani, M.C. Saravanarajan
      Pages: 76 - 109
      Abstract: An analysis of single server preemptive priority retrial queue with at most J vacations where two types of customers called (priority customers and ordinary customers) are considered in this paper. The priority customers do not have queue and they have higher priority to receive their services over ordinary customers. If negative customer is arriving during the service time of any positive customer (priority customer or ordinary customer), it will remove the positive customer from the service. If the interrupted customer is an ordinary customer, he may join the orbit and the priority customer will leave the system. As soon as the system is empty, the server takes at most J vacations. The probability generating functions for the system/orbit size in steady state is obtained using supplementary variable method. Some important system measures and the stochastic decomposition are discussed. Numerical examples are presented to picturise the effect of parameters on system performance measures.
      Keywords: stochastic processes; preemptive priority queue; J vacations; starting failure; negative customer; supplementary variable technique
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 76 - 109
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084588
      Issue No: Vol. 1, No. 1 (2017)
  • Modelling organisational innovation in UAE: investigating the love
           triangle involving leadership, organisational culture and innovation
    • Authors: Sanjai K. Parahoo, Sabiha Mumtaz, Shaikha Salem
      Pages: 110 - 126
      Abstract: This study uses a mixed method approach, comprising in-depth expert interviews and an intensive literature review to develop a conceptual study model of organisational innovation in the UAE. While leadership and culture are enacted differently in different contexts, very few of the rich existing related studies have been undertaken in the Middle East. Using data from an online survey of 370 employees, confirmatory factor analysis and structural equation modelling are used to test the study hypotheses. The findings demonstrate that organisational culture fully mediates the effect of leadership on innovation. This finding stands in sharp contrast with the current literature originating from other geographical contexts that demonstrated a positive direct effect of leadership on innovation. The reasons for this situation are discussed.
      Keywords: culture; innovation; leadership; United Arab Emirates; UAE; innovation model; employee involvement; transformational leadership; organisational culture; UAE; mediating effect
      Citation: International Journal of Knowledge Management in Tourism and Hospitality, Vol. 1, No. 1 (2017) pp. 110 - 126
      PubDate: 2017-06-15T23:20:50-05:00
      DOI: 10.1504/IJKMTH.2017.084590
      Issue No: Vol. 1, No. 1 (2017)
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