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Journal Cover International Journal of Management, Economics and Social Sciences
  [6 followers]  Follow
  This is an Open Access Journal Open Access journal
   ISSN (Online) 2304–1366
   Published by IJMESS Homepage  [1 journal]
  • The Smiling Mask in Service Encounters: The Impact of Surface and Deep

    • Abstract: The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are concerned, it has been concluded that deep acting rather than surface acting is responsible of high levels of employee satisfaction.
      PubDate: Fri, 31 Mar 2017 02:11:42 UTC-
  • An Integrated Perspective of TOE Framework and Innovation Diffusion in
           Broadband Mobile Applications Adoption by Enterprises

    • Abstract: This study aimed at exploring the critical factors for enterprises to adopt broadband mobile applications. The results are expected to guide enterprises to strengthen their competitiveness. Further, since the broadband mobile applications were integrated with many characteristics of information communication technologies, this study combined the Technology-Organization-Environment (TOE) framework and Diffusion of Innovation Theory in an effort to establish a comprehensive view and to increase the level of understanding.
      PubDate: Fri, 31 Mar 2017 02:08:12 UTC-
  • The Impact of Information and Communication Technology (ICT) on the
           Dynamic Capabilities of Supply Chains

    • Abstract: This study aimed at empirically examining the impact of information and communication technology interaction intensity among supply chain members on the dynamic capabilities of organizations. The study took Taiwan's top 1000 manufacturers as the study population, whereas the relationship between the manufacturers and their suppliers was taken as the research unit, and the respondents consisted of the executives or senior procurement specialists dealing with suppliers in the organizations.
      PubDate: Fri, 31 Mar 2017 02:06:38 UTC-
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
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