European Online Journal of Natural and Social Sciences
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Open Access journal
ISSN (Print) 1805-3602
Published by European Online Journal of Natural and Social Sciences [1 journal]
- Emotional Exhaustion as Stressor agent for Job Stress in Call Centers:
Empirical evidence from perspective of Job Satisfaction and Turnover
Intention as Work Outcomes
Authors: Nadia Zubair Ahmad Khan, Asma Imran, Qasim Ali Nisar
Abstract: The purpose of the study is to analyze job burnout component emotional exhaustion as a probable stressor agent that causes job stress and their impact on job satisfaction and turnover intention as work outcomes. The scales were adapted from that measure to analyze the effect of emotional exhaustion causing job stress, also highlights the evidence in support of the conceptual model. Data was collected by the survey that generated 220 respondents. The sample chosen for this research are employees working in telecommunication call centers of Lahore city region in Pakistan. SPSS regression analysis was employed for data analysis. The results showed that emotional exhaustion carried negative and significant relation with job satisfaction (β= -.354,p<.05) and significant positive relation with turnover intention (β= .290, p<.05) also significant relation between dependent variables followed by mediating effect of two dimensions of job stress analyzed by PROCESS procedure of bootstrapping technique contained no and full mediation between emotional exhaustion in relation with job satisfaction and turnover intention respectively. Outcome from the conducted study depicted that stress did not affected the level of satisfaction of employees as they are well trained and informed that job stress is the part of their work activities in call centers and the stress in organizations is needed to be dealt with.
Issue No: Vol. 5 (2016)
- The Impact of Perceived Leadership Behavior and Organizational Commitment
of Employees in the Education Sector of Pakistan
Authors: Chaudhry Abdul Khaliq, Ibne Abbas Ashraf, Muhammad Nasir Chattha, Arshad Haroon, Nauman Aslam
Abstract: This paper aims to study the effect of perceived leadership behavior on organizational commitment of employees and the industry that this paper conducts the study in is the education sector of Pakistan. After a thorough review of the literature, research gap was identified and data was collected with the help of questionnaires. Out of 200 questionnaires that were handed out, 170 complete responses were received with a response rate of 85% as part of this self-administered questionnaire filling activity. These responses were obtained from the faculty members of different colleges and universities in Lahore, Pakistan. Random sampling was carried out for selection of the sample for this study. For analyzing the data Pearson’s product moment correlation and regression were used. This study found that there was a positive effect of participative and supportive leadership behavior and the organizational commitment of employees whereas there was a negative relationship between directive leadership and organizational commitment of employees. These findings are useful for managers to understand how they can increase organizational commitment amongst employees for greater organizational productivity. Limitations and future research possibilities have also been indicated.
Issue No: Vol. 5 (2016)
- The Physical Pattern of Urban Spaces and its Effects on Tourism
Corridors’ Safety/Security (Case Study: Jolfa, Bazaar and Zayanderud
corridors in Isfahan)
Authors: Morteza Babaii, Ahmad Shahivandi, Mohammad Mahmoodi
Abstract: Today, tourism is one of the largest industries in the world. Security of tourists in tourism destinations is included in the most important factors of tourism development. It depends on many factors and among them is the physical environment of the location. Thus, the goal of present study is to identify physical indicators affecting tourists’ security in tourist paths of Isfahan and checking method that physical indicators influence the dimensions of tourists’ security. This study is a part of applied research and the method used to analyze the effect of physical indicators on tourists’ security consists of structural equation modeling technique. The results obtained from the structural equation modeling method, show that the various aspects of security were affected by the conditions of physical indicators at the tourist paths of Isfahan. Model outputs indicated that the values for the aspects of psychological security of tourists, economic security, social security and environmental security influenced by the physical indicators at the tourist paths of Isfahan were 88, 83, 27 and 82 percent respectively.
Issue No: Vol. 5 (2016)