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Journal Cover Evidence Based Library and Information Practice
  [SJR: 0.586]   [H-I: 6]   [443 followers]  Follow
  This is an Open Access Journal Open Access journal
   ISSN (Print) 1715-720X - ISSN (Online) 1715-720X
   Published by U of Alberta Homepage  [11 journals]
  • EBLIP Gets an Upgrade

    • Authors: Lorie A. Kloda
      Pages: 1 - 2
      Abstract: none
      PubDate: 2018-03-14
      DOI: 10.18438/eblip29427
      Issue No: Vol. 13, No. 1 (2018)
  • Editorial Responsibilities

    • Authors: . .
      Pages: 3 - 3
      Abstract: No abstract.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29424
      Issue No: Vol. 13, No. 1 (2018)
  • University Community Engagement and the Strategic Planning Process

    • Authors: Laura Newton Miller
      Pages: 4 - 17
      Abstract:  Objectives – To understand how university libraries are engaging with the university community (students, faculty, campus partners, and administration) when working through the strategic planning process.  Methods – Literature review and exploratory open-ended survey to members of CAUL (Council of Australian University Librarians), CARL (Canadian Association of Research Libraries), CONZUL (Council of New Zealand University Librarians), and RLUK (Research Libraries UK) who are most directly involved in the strategic planning process at their library.  Results – Out of a potential 113 participants from 4 countries, 31 people (27%) replied to the survey. Libraries most often mentioned the use of regularly-scheduled surveys to inform their strategic planning, which helps to truncate the process for some respondents, as opposed to conducting user feedback specifically for the strategic planning process. Other quantitative methods include customer intelligence and library-produced data. Qualitative methods include the use of focus groups, interviews, and user experience/design techniques to help inform the strategic plan. The focus of questions to users tended to fall towards user-focused (with or without library lens), library-focused, trends and vision, and feedback on plan.  Conclusions – Combining both quantitative and qualitative methods can help give a fuller picture for librarians working on a strategic plan. Having the university community join the conversation on how the library moves forward is an important but difficult endeavour.  Regardless, the university library needs to be adaptive to the rapidly changing environment around it. Having a sense of how other libraries engage with the university community benefits others who are tasked with strategic planning.
      PubDate: 2018-03-06
      DOI: 10.18438/eblip29351
      Issue No: Vol. 13, No. 1 (2018)
  • Norwegian Public Library Language Cafés Facilitate Discourse Between
           Immigrants and Norwegian-Born Citizens

    • Authors: Stephanie Krueger
      Pages: 18 - 20
      Abstract: A Review of: Johnston, J., & Audunson, R. (2017). Supporting immigrants’ political integration through discussion and debate in public libraries. Journal of Librarianship and Information Science, 29 May, 1-15. Objective – To investigate if conversation-based language cafés in Norway provide a platform for improving communication between immigrants and Norwegian-born citizens, potentially setting the stage for better participation by immigrants in civic dialogues. Design – Multi-site case study. Setting – Public libraries in Oslo, Moss, and Horten, Norway. Subjects – Language café participants (immigrants and Norwegian-born volunteers). Methods – Participant observation and questionnaires for immigrants (Norwegian, English, Somali, and Arabic language versions) and volunteers (Norwegian language only) who took part in café activities. Main Results – 64 immigrants (21 in Oslo, 30 in Moss, 13 in Horten) and 31 volunteers (7 in Oslo, 14 in Moss, 10 in Horton) completed questionnaires. Language cafés at all three sites led to informal, respectful discursive interaction between participants. Though each café had a unique set of participants and conversational topics, all cafés enabled immigrants to improve their Norwegian language skills while providing all participants with a place to meet new people, exchange information, and discuss political issues. Conclusion – Having attended the cafés and improved their knowledge of Norwegian language and culture, immigrants at all three sites were potentially better equipped for future participation in the Norwegian public sphere.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29330
      Issue No: Vol. 13, No. 1 (2018)
  • The Professional Identity Experiences of LIS Graduates in Non-Library
           Roles Can Be Described by the Theory of Personalizing Professionalism

    • Authors: Melissa Goertzen
      Pages: 21 - 23
      Abstract: A Review of: Fraser-Arnott, M. (2017, May 17). Personalizing professionalism: The professional identity experiences of LIS graduates in non-library roles. Journal of Librarianship and Information Science. Objective – To produce a theory that captures the professional identity experiences of library and information science (LIS) graduates employed in non-library roles. Design – Data collection and analysis were conducted using semi-structured interviews and grounded theory methodology. Setting – A variety of industry sectors located in the United States or Canada. Subjects – Twenty professionals with Master's degrees in LIS employed in non-library roles. Method – This study used the Glaserian Grounded Theory methodology, which requires constant theoretical sampling and comparison until no new data is found in any coding category. The researcher utilized two types of sampling in this study: snowball or chain referral sampling, and theoretical sampling. These techniques allowed the researcher to build a potential list of participants from a difficult to reach population. Study data was collected through semi-structured interviews divided into three sections: 1) participants were asked to describe their career experiences from their decision to attend library school to the present; 2) follow-up questions by the researcher in response to comments made by participants during the first phase; 3) questions listed in an interview guide that examined educational experiences, communities, and how participants identify themselves as professionals. Main Results – Study results produced the theory of Personalizing Professionalism, which suggests that each individual possess two identities that interact with one another throughout the course of one's career. The first is an internal appraisal of self that represents who one is as a professional. It is developed as a result of socialization in the profession and an understanding of personal motivations and interests. The second is an externally expressed identity that represents how an individual presents himself or herself to achieve professional goals. This can include self-imposed labels, such as "librarian", or strategies used to find a path within the profession. This process involves reflections and actions aimed at identifying what type of professional to be and steps required to achieve goals. The results also indicate that interactions with others impact an individual’s internal appraisal of self and externally expressed identity. Areas of conflict were identified when commonly held views of how a professional identity should be expressed did not match the identity that an individual developed or displayed to others. When conflicts arose, individuals used a variety of strategies to resolve the discrepancy between internal and external identities: assimilation, attempting to influence or change the perceptions of the group, or withdrawal. In terms of self-identifying as a librarian, the study found that participants who chose the term as a professional label believed that the work they do in non-library settings was still compatible with their definition of what it meant to be a librarian. Participants who identified as librarians some of the time and by their job title at other times did so based on an evaluation of which label would best advance their position with a given audience. Finally, participants who chose not to use the label of librarian had never internally associated with the role or job title; these individuals completed a LIS program to gain transferable skills or qualify for a wide variety of employment opportunities. Conclusion – The theory of Personalizing Professionalism provides insight into the development and expression of professional identity experiences when LIS graduates work in non-library roles. The results have value to practitioners and educators who market LIS programs or develop course content. For instance, in the future greater emphasis could be placed on transferable skill sets that are of value to roles outside of traditional library settings. Many participants described potential or actual conflicts when trying to place themselves within the LIS community because new ideas of what it means to be a “librarian” were rejected, leading to feelings of exclusion. Over time, this could lead to a detrimental loss of innovation and ideas.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29356
      Issue No: Vol. 13, No. 1 (2018)
  • LIS Practitioner-focused Research Trends Toward Open Access Journals,
           Academic-focused Research Toward Traditional Journals

    • Authors: Richard Hayman
      Pages: 24 - 26
      Abstract: A Review of: Chang, Y-W. (2017). Comparative study of characteristics of authors between open access and non-open access journals in library and information science. Library & Information Science Research, 39(1), 8-15.     Objective – To examine the occupational characteristics and publication habits of library and information science (LIS) authors regarding traditional journals and open access journals. Design – Content analysis. Setting – English language research articles published in open access (OA) journals and non-open access (non-OA) journals from 2008 to 2013 that are indexed in LIS databases. Subjects – The authorship characteristics for 3,472 peer-reviewed articles. Methods – This researcher identified 33 total journals meeting the inclusion criteria by using the LIS categories within 2012 Journal Citation Reports (JCR) to find 13 appropriate non-OA journals, and within the Directory of Open Access Journals (DOAJ) to identify 20 appropriate OA journals. They found 1,665 articles by 3,186 authors published in the non-OA journals, and another 1,807 articles by 3,446 authors within the OA journals. The researcher used author affiliation to determine article authors’ occupations using information included in the articles themselves or by looking for information on the Internet, and excluded articles when occupational information could not be located.
      Authors were categorized into four occupational categories: Librarians (practitioners), Academics (faculty and researchers), Students (graduate or undergraduate), and Others. Using these categories, the author identified 10 different types of collaborations for co-authored articles. Main Results – This research involves three primary research questions. The first examined the occupational differences between authors publishing in OA journals versus non-OA journals. Academics (faculty and researchers) more commonly published in non-OA journals (58.1%) compared to OA journals (35.6%). The inverse was true for librarian practitioners, who were more likely to publish in OA journals (53.9%) compared to non-OA journals (25.5%). Student authors, a combined category that included both graduate and undergraduate students, published more in non-OA journals (10.1%) versus in OA journals (5.0%). The final category of “other” saw only a slight difference between non-OA (6.3%) and OA (5.5%) publication venues. This second research question explored the difference in the proportion of LIS authors who published in OA and non-OA journals. Overall, authors were more likely to publish in OA journals (72.4%) vs. non-OA (64.3%). Librarians tended to be primary authors in OA journals, while LIS academics tend to be primary authors for articles in non-OA publications. Academics from outside the LIS discipline but contributing to the disciplinary literature were more likely to publish in non-OA journals. Regarding trends over time, this research showed a decrease in the percentage of librarian practitioners and “other” authors publishing in OA journals, while academics and students increased their OA contributions rates during the same period.  Finally, the research explored whether authors formed different types of collaborations when publishing in OA journals as compared to non-OA journals. When examining co-authorship of articles, just over half of all articles published in OA journals (54.4%) and non-OA journals (53.2%) were co-authored. Overall the researcher identified 10 types of collaborative relationships and examined the rates for publishing in OA versus non-OA journals for these relationships. OA journals saw three main relationships, with high levels of collaborations between practitioner librarians (38.6% of collaborations), between librarians and academics (20.5%), and between academics only (18.0%). Non-OA journals saw four main relationships, with collaborations between academics appearing most often (34.1%), along with academic-student collaborations (21.5%), practitioner librarian collaborations (15.5%), and librarian-academic collaborations (13.2%). Conclusion – LIS practitioner-focused research tends to appear more often in open access journals, while academic-focused researcher tends to appear more often in non-OA journals. These trends also appear in research collaborations, with co-authored works involving librarians appearing more often in OA journals, and collaborations that include academics more likely to appear in non-OA journals.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29377
      Issue No: Vol. 13, No. 1 (2018)
  • Undergraduate Students Seek Librarian Assistance Only After They Have
           Searched Independently Without Success

    • Authors: Elaine Sullo
      Pages: 27 - 29
      Abstract: A Review of: Vinyard, M., Mullally, C., & Colvin, J.B. (2017). Why do students seek help in an age of DIY' Using a qualitative approach to look beyond statistics. Reference & User Services Quarterly, 56(4), 257-267. Objective – To explore how undergraduate students look for information and the reasons these students seek assistance from a librarian. Design – Qualitative research. Setting – A university in Southern California. Subjects – 10 students were interviewed: 1 freshman, 1 sophomore, 5 juniors, and 3 seniors. Methods – Students who met with a librarian for longer than 20 minutes were invited to participate in the study, and interviews were conducted within six weeks of this interaction. Semi-structured interviews were scheduled for one hour blocks and were audio-recorded and transcribed afterward. Interview data was analyzed using applied thematic analysis. The researchers used NVivo to assist with the process of coding data. Main Results – Once all transcripts were coded, the researchers identified the following six themes related to how students look for information and the reasons they asked for assistance: how students research, personal perceptions of research skills, assumptions (students’ misperceptions about library services), motivation for asking for help, path to the librarian (how students contacted librarians and their reason for selecting a particular librarian), and experience working with a librarian. Conclusion – Overall, the research results demonstrate that students prefer to conduct research independently but will consult a librarian if they are not able to find what they need, if they find the research question especially challenging, or if they have spent an unreasonable amount of time conducting research. In-class library instruction, along with professor referrals are the most effective methods for encouraging students to seek out library assistance.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29379
      Issue No: Vol. 13, No. 1 (2018)
  • An Action Research Approach helps Develop GIS Programs in Humanities and
           Social Sciences

    • Authors: Laura Costello
      Pages: 30 - 32
      Abstract: A Review of: Kong, N., Fosmire, M., & Branch, B. D. (2017). Developing library GIS services for humanities and social science: An action research approach. College & Research Libraries, 78(4), 413-427. Objective – To develop and improve on geographic information systems (GIS) services for humanities and social sciences using an action research model.   Design – Case study.   Setting – A public research university serving an annual enrollment of over 41,500 students in the Midwestern United States.   Subjects – Faculty members and students in the humanities and social sciences that expressed interest in GIS services.   Methods – An action research approach was used which included data collection, analysis, service design, and observation. Interviews with 8 individuals and groups were conducted including 4 faculty members, 3 graduate students, and one research group of faculty and graduate students. Data from interviews and other data including emails and notes from previous GIS meetings were analyzed and coded into thematic areas. This analysis was used to develop an action plan for the library, then the results of the activity were assessed. Main Results – The interviews revealed three thematic areas for library GIS service: research, learning, and outreach. The action plan developed by the authors resulted in increased engagement including active participation in an annual GIS day, attendance at workshops, course-integrated GIS sessions, around 40 consultations on GIS subjects over a two-year period, and increased hits on the Library’s GIS page. Surveys from pre- and post-tests in the workshops increased participants’ spatial awareness skills. Conclusion – Using an action research approach, the authors were able to identify needs and develop a successful model of GIS service for the humanities and social sciences.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29381
      Issue No: Vol. 13, No. 1 (2018)
  • A Mapping Review of Poster Presentation Publications Across Time and
           Academic Disciplines

    • Authors: Ruby Muriel Lavallee Warren
      Pages: 33 - 35
      Abstract: A Review of: Rowe, N. (2017). Tracing the 'grey literature' of poster presentations: A mapping review. Health Information & Libraries Journal, 34(2), 106-124. Objective – To map the development and use of poster presentations in order to determine disciplines in which they are particularly prolific and how their popularity or presence may have changed over time. This will potentially assist health and interdisciplinary librarians asked to search for poster presentations in systematic reviews. Design – Informetric mapping review. Setting – An unnamed UK University Library search facility which processes 249 international databases and research publications. Databases and publications range across 37 research disciplines, including literature, medicine, and engineering. Subjects – Published literature connected to poster presentations – the authors state that this could be poster presentations themselves, abstracts, title listings in conference proceedings, or any variety of materials. They also state that over 99% of the results of this review were title citations or abstracts of conference poster presentations. Methods – An informetric mapping review was conducted via a UK University Library search facility by searching for the term “poster presentation” in 249 databases spanning 37 research areas. An index of databases used is provided as an appendix to the article. Results were not connected by the search facility to an individual database. Search results were categorized by discipline and decade of publication. Scholarly and peer-reviewed search limiters were used to obtain an idea of the themes and contributions to what could be considered core literature, and the search was also run in Google Scholar to provide a comparator. Duplications across databases were removed by the search service, although several results appeared both in aggregate (for example, conference proceedings encompassing all poster presentations) and individual form. Review of results took an informetrics approach, concerned with quantitative analysis (number of publications over time, number of publications in specific areas or by certain authors, etc.) of production, publication, and use of information, and not with its origins or quality. Main Results – Even with limiters for peer reviewed or scholarly sources applied, over 99% of returns were abstract or title citations for conference poster presentations – sources which by themselves may not meet the requirements for being scholarly information. From 1937-1969, results only uncovered references to poster use in an educational context. From 1970-1979, the researchers found that poster presentations became a common conference feature, although a less prestigious one than papers. 1980-1989 reiterated the commonality of academic posters, and saw publication of works to advise poster preparation and running poster sessions. During the years 1990-1999, health related disciplines became the main users of posters as an academic medium with 68% of search returns being in health care disciplines. The prominence of posters in health and medicine increased over time. From 2000-2009, search returns in this study show an increase of 360% from those located in 1990-1999. This could indicate an increase in poster sessions, an increase in search accuracy and online availability of material, or both. Health care and medical disciplines have demonstrated the most prominent use of poster sessions since the 1990s, although all disciplines have visible poster presentation activity. Conclusions – The author concludes that consistently increasing levels of return for poster abstracts indicate that poster presentations are a fulfilling and popular activity that will continue to be practiced by academics worldwide, but that literature in this review raises issues with the effectiveness of posters as ways to disseminate and discuss research. Locating and acquiring conference poster content, not just abstracts or titles, has been a recognized issue in libraries for many years. The authors conclude that the increasing number of poster presentations over time makes it more urgent that we determine what the personal and objective needs of poster users are and ensure that we are meeting them.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29383
      Issue No: Vol. 13, No. 1 (2018)
  • A Study of a Sample of Facebook Users Finds They Do Not Seek Political
           News through Facebook But Are Exposed to Political News through This

    • Authors: Elizabeth Margaret Stovold
      Pages: 36 - 38
      Abstract: A Review of: Schaferm, S., Sulflow, M., & Muller, P. (2017). The special taste of snack news: an application of niche theory to understand the appeal of Facebook as a source for political news. First Monday, 22(4-3). Objective – To investigate Facebook as a source of exposure to political news stories and to compare the reasons for using Facebook as a news source and the gratifications obtained, compared with other news sources. Design – Survey questionnaire. Setting – Facebook. Subjects – 422 German Facebook users. Methods – An online survey was developed to investigate the use of Facebook as a news source compared with other sources. Specific research questions were informed by the ‘theory of niche’ (Dimmick, 2003) which examines the coexistence and competition between different media outlets by examining the breadth, overlap and superiority of one platform over another. The survey was distributed using a ‘snowball’ technique between July and August 2015. The survey was shared by 52 student research assistants on their Facebook profiles. They asked their friends to complete the survey and share it with their own networks. Main results – The mean (M) age of the 422 respondents was 23.5 years (SD=8.25). The majority were female (61%) with a high school degree (89%). TV news and news websites were the most frequently used sources of political news. Facebook ranked third, ahead of newspapers, search engines, magazines, email provider websites, and Twitter. The mean score for the importance of Facebook as a news sources was 2.46 (SD=1.13) on a scale of 1 to 5, where 1 is low and 5 is high. This fell in the middle of the range when compared with the top ranked source assessed by importance (TV news, M 4.40, SD=0.88) and the lowest (email providers, M 1.92, SD=0.97). Users rarely visited Facebook with the purpose of finding news (M 1.59, SD=0.73). However, they estimated around 24% of the posts they see were concerned with political news, and when encountered, these stories are frequently read (M 3.53, SD=1.18). However, the level of interaction as measured by liking, commenting, sharing or status updates was low (M 1.94 SD=1.09; M 1.37, SD=0.79; M 1.51, SD=0.85 and M 1.4, SD=0.78 respectively). The ‘gratification’ categories where Facebook as a news source scored the highest were for killing time (M 2.97, SD=1.29), entertainment (M 2.92, SD=1.05), and surveillance (M 2.77, SD=1.01). When compared to newspapers and TV news, it was found that Facebook has a lower score for niche breadth, meaning that it serves a specific rather than general news function. Facebook also had a lower overlap score when compared with the other media, thereby performing a complementary function, while TV news and newspapers perform similarly. TV news scored better for providing balanced information, surveillance and social utility while Facebook scored highest for killing time. There was no difference in the category of entertainment. There was a similar picture when comparing Facebook with newspapers. Conclusion – The authors conclude that while users do not actively seek political news through Facebook, they are exposed to political news through this medium. Respondents did not consider the news to be well balanced, and that currently Facebooks’ niche is restricted to entertainment and killing time. The authors note that this may be disappointing for news organisations, but there is potential to expose large audiences to political news when they are not actively seeking it. The findings represent a specific time point in a changing landscape and future research will need to take these changes into account. Comparisons with other online news sources and the use of objective measures to validate self-reported data would be valuable areas for future research.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29384
      Issue No: Vol. 13, No. 1 (2018)
  • Nurses Need Training and Policies to Address Barriers to Use of Mobile
           Devices and Apps for Direct Patient Care in Hospital Settings

    • Authors: Kelley Wadson
      Pages: 39 - 42
      Abstract: A Review of: Giles-Smith, L., Spencer, A., Shaw, C., Porter, C., & Lobchuk, M. (2017). A study of the impact of an educational intervention on nurse attitudes and behaviours toward mobile device and application use in hospital settings. Journal of the Canadian Health Libraries Association/Journal de l'Association des bibliothèques de la santé du Canada, 38(1), 12-29. doi: 10.5596/c17-003 Objective - To describe nurses’ usage of and attitudes toward mobile devices and apps and assess the impact of an educational intervention by hospital librarians and educators Design - Descriptive, cross-sectional survey, one-group pre- and post-test, and post-intervention focus group Setting - One 251-bed community hospital and one 554-bed tertiary care hospital in Winnipeg, Canada Subjects - 348 inpatient medical and surgical nurses Methods - The study had two phases. In Phase I, respondents completed a survey of 21 fixed and open-ended questions offered online or in print to a convenience sample from the community hospital and a random sample of medical and surgical units from the tertiary hospital. The survey collected demographic data and included questions about mobile devices and apps covering current awareness of hospital policy, ownership, internet access, usage patterns, concerns, and attitudes toward their use for direct patient care. It also included information to recruit volunteers for Phase II. In Phase II, participants attended four 30-minute educational sessions facilitated by the researchers. The first session addressed the regional health authority’s policies, Personal Health Information Act, and infection control practices. Subsequent sessions covered relevance, features, and training exercises for one or more selected apps. Participants installed five free or low-cost apps, which were chosen by the librarians and nurse educators, on their mobile devices: Medscape, Lab Tests Online, Lexicomp, Twitter, and Evernote. Participants were then given a two-month period to use the apps for patient care. Afterward, they completed the same survey from Phase I and their pre- and post-intervention responses were matched for comparative analysis. Phase II concluded with a one-hour audio-recorded focus group using ten open-ended questions to gather feedback on the impact of the educational sessions. Main Results - 94 nurses completed the Phase I survey for a response rate of 27%. Although 89 respondents reported owning a mobile device, less than half used them for patient care. Just under half the respondents were unsure if they were allowed to use mobile devices at work and a similar number answered that devices were not allowed. Two-thirds of respondents were unsure whether any institutional policies existed regarding mobile device use. Of the 16 participants that volunteered for Phase II, 14 completed the post-intervention survey and 6 attended the focus group. In comparison to the Phase I survey, post-intervention survey responses showed more awareness of institutional policies and increased concern about mobile devices causing distraction. In the Phase I survey, just over half of the nurses expressed a desire to use mobile devices in patient care. Four themes emerged from the survey’s qualitative responses in Phase I: (1) policy: nurses were unsure of institutional policy or experienced either disapproval or bans on mobile device use from management; (2) barriers to use, namely cost, potential damage to or loss of devices, infection control, and lack of familiarity with technology; (3) patient perceptions, including generational differences with younger patients seen as more accepting than older patients; and (4) nurse perceptions: most valued access to information but expressed concerns about distraction, undermining of professionalism, and use of technology. Qualitative responses in the Phase II survey and focus group also revealed four themes: (1) barriers: participants did not cite loss of device or infection control as concerns as in Phase I; (2) patient acceptance and non-acceptance: education and familiarity with mobile devices were noted as positive influential factors; (3) information need, accessibility, and convenience: nurses reported needing easy-to-use apps, particularly Lexicomp, and appreciated improved access to information; and (4) nurse behaviour and attitude: participants reported more time would be needed for changes to occur in these areas. Conclusion - The study found that although most nurses own mobile devices and express strong interest in using them for patient care, there are significant barriers including lack of clarity about institutional policies and concerns about infection control, risk of damage to personal devices, costs, lack of experience with the technology, distraction, and negative patient perceptions. To address these concerns, the authors recommend that hospital librarians and educators work together to offer training and advocate for improved communication and policies regarding use of mobile devices in hospital settings. Moreover, the study affirmed the benefits of using mobile devices and apps to support evidence-based practice, for example by providing access to reliable drug information. The authors conclude that additional research is needed to inform policy and develop strategies that hospital librarians and nurse educators can use to promote the most effective application of mobile technologies for patient care.
      PubDate: 2018-03-09
      DOI: 10.5596/c17-003
      Issue No: Vol. 13, No. 1 (2018)
  • Health Centre Staff Are Satisfied with Librarian-Mediated Search Services,
           Especially When Librarians Follow Up

    • Authors: Peace Ossom Williamson
      Pages: 43 - 46
      Abstract: A Review of: McKeown, S., Konrad, S.-L., McTavish, J., & Boyce, E. (2017). Evaluation of hospital staff’s perceived quality of librarian-mediated literature searching services. Journal of the Medical Library Association, 105(2), 120-131. Objective – To determine the effects of the professional designation and communication method on clinical, educational, and research activities and related users’ reported satisfaction with and perceived quality of a librarian-mediated literature searching service. Design – Online survey. Setting – A large teaching hospital in Ontario, Canada. Subjects – 237 health sciences centre staff who were requesting librarian-mediated literature searching over a one-year period. Methods – From February 1, 2014 to January 31, 2015, one-third of the health centre staff members requesting searching services, representing a systematic sample of the user group, were invited to participate in the survey. The survey centred on questioning participants on a critical incident, which, according to the critical incident technique, is an actual event upon which recollections are made, rather than hypothetical situations. In the case of this study, the critical incident was the service they received upon requesting literature searching by a librarian who was blinded concerning the originator of the request. With a 71% response rate, the researchers received 137 responses to the survey by health sciences staff. Participants were asked how many literature searches they had requested in the previous year, the reason they requested the service, how they submitted the request, and whether the librarian followed up for further clarification of their need. They also reported on the relevance of the results and their method of delivery, along with their perceptions of the overall quality of the service. Main Results – The results came from 137 completed surveys, for a 71% response rate. Physicians, nurses, and allied health professionals comprised 85% of the responses, at 35%, 27%, and 23% respectively. Scientists, researchers, research coordinators, and other staff made up the remainder of responses. Responses indicated frequent search requests, with the average number of searches being five, and 68% of respondents reported searching for the information themselves before contacting the library for assistance. Most searches were for research/publishing (34%) and teaching/training (20%). Requests were submitted via email (44%), online form (32%), in person (17.5%), and phone (6.5%), and most respondents rated themselves extremely satisfied (54%) or very satisfied (42%). Most respondents (72%) reported that the librarian followed up for further clarification of the request, and staff who received follow-up rated themselves extremely satisfied at a significantly higher rate than those who did not (p=0.002). Respondents whose request was submitted verbally (i.e., by phone or in person), in comparison with those whose request was submitted by email or online form, rated themselves extremely satisfied at a significantly higher rate (p=0.004) and rated the quality of results as excellent at a significantly higher rate (p=0.005). Conclusion – The need for comprehensive and expert searching when publishing or completing research and the availability of easy to use point-of-care resources may be why librarian-mediated literature searching was used for research and publishing at a rate much higher than for patient care. In addition, the fact that the institution was also engaged in efforts toward evidence-based standardization of care and electronic health records during that year may have also affected results. While satisfaction with the service was higher for those communicating verbally with a librarian, it is unclear whether this was caused by other factors or differences between staff members who engage in phone or in-person communication and those who submit forms and online requests. Because following up was correlated with higher satisfaction, adjustments in service encouraging librarians to follow up are recommended. Following up in person and via phone may help further.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29387
      Issue No: Vol. 13, No. 1 (2018)
  • Cummings, Merrill, and Borrelli’s Inquiry into Small Screen Use by
           Academic Library Users: Timing is Everything

    • Authors: Catharine Bomhold
      Pages: 47 - 56
      Abstract: A Review of: Cummings, J., Merrill, A., & Borrelli, S. (2010). The use of handheld mobile devices: Their impact and implications for library services. Library Hi Tech, (28)1, 22-40. Objective – The authors undertook this study to understand the relatively new phenomenon of handheld computing and the use of small-screen devices among academic library users. They sought to determine if users would be inclined to search the online library catalogue on their devices and, by extension, if there would be a growing demand for small-screen compatible library services. Design – Online and paper surveys were used with both closed and open questions. Respondents included students, faculty, and staff at Washington State University (WSU). Setting – Washington State University Library, Pullman, Washington, United States of America. Subjects – The survey was open to any user of the Washington State University (Pullman) Library. The 206 respondents included 126 (61.2%) undergraduates, 26 (12.6%) graduate or professional students, 32 (15.3%) WSU employees, and 15 (7.3%) faculty members. Methods – A survey was distributed both online and on paper. The online version used and participation was solicited through various social media. It was open for three months during the Spring semester, 2007. The paper version was distributed to all library users on two days in June 2007. Eighty-four online and 122 paper responses were received. Main Results – Most of the respondents (58.4%) who owned a personal digital assistant (PDA) or Web-enabled cell phone (WECP) indicated that they would search the library catalogue on a small-screen device. Responses to the open question “How would you use the OPAC [online public access catalogue] if it was available on a PDA or WECP'” were mixed, both positive and negative. The positive responders noted the possible time savings associated with the availability of more information on their devices. The negative responders noted the cost of data, the annoyance of public phone use, and the complex format of the current catalogue that would not transfer to a small screen. Conclusion – The authors cited the growing usage trends in handheld devices, along with the willingness of current owners to use their devices, to predict an increase in usage of small screen searching. They speculated that further research should investigate how small screens would be used and what would that experience look like, rather than if patrons would use them.
      PubDate: 2018-01-30
      DOI: 10.18438/eblip29338
      Issue No: Vol. 13, No. 1 (2018)
  • Curry’s Study on the Quality of Public Library Reference Service to
           LGBTQ Youth

    • Authors: Gregg A Stevens
      Pages: 57 - 63
      Abstract: A Review of: Curry, A. (2005). If I ask, will they answer' Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1), 65-75. Retrieved from Objective - To assess the quality of service provided by reference staff in public libraries when presented with a request for LGBTQ information by a young person. Design - Unobtrusive observation without informed consent. Setting - Public library branches in the greater Vancouver area, British Columbia, Canada. Subjects - Reference librarians. Methods - A 19-year-old posing as a high school student approached reference desk staff at 20 public library branches. The student proxy, “Angela”, was instructed to ask for books on forming a gay-straight alliance at her school and, if there was a full reference interview, to also ask for recommendations of novels that the group might read. She recorded the reactions, both verbal and nonverbal, using Reference and User Services Association guidelines as a template. Library administrators were aware of the potential visits and permitted the research, but the reference desk staff were not aware of a potential visit by the student proxy. The researcher claimed that her method, while deceptive, was necessary to obtain authentic reactions from the library staff. Main Results - Most reference librarians approached by Angela made adequate attempts to assist her, although a few library staff reacted negatively to her query. Half of the librarians reacted positively to the patron’s request, with most of the others providing neutral responses. Very few of the librarians actually taught the patron how to use the library’s catalog to search for materials, and most of the librarians were unable to find appropriate materials due to not knowing the appropriate search terms. Only three library staff showed overt disapproval of the search topic, such as frowning or rushing to finish the reference interview quickly, with most remaining objective or supportive. Because of the service she received, Angela stated that eight of the 20 libraries were welcoming enough that she thought she would return. Conclusion - The wide range of responses received by Angela indicated that there was room for improvement in educating public library staff on gay and lesbian issues and materials, especially for gay and lesbian youth.
      PubDate: 2018-02-22
      DOI: 10.18438/eblip29399
      Issue No: Vol. 13, No. 1 (2018)
  • Call for Applicants for EBLIP Journal: Production Editor

    • Authors: . .
      Pages: 64 - 65
      Abstract: No abstract.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29406
      Issue No: Vol. 13, No. 1 (2018)
  • 10th International Evidence Based Library and Information Practice
           Conference Awarded to Glasgow, Scotland for 2019

    • Authors: . .
      Pages: 66 - 67
      Abstract: No abstract.
      PubDate: 2018-01-30
      DOI: 10.18438/eblip29403
      Issue No: Vol. 13, No. 1 (2018)
  • EBLIP Panel Presentation at 2018 American Library Association Annual

    • Authors: . .
      Pages: 68 - 68
      Abstract: No abstract.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29425
      Issue No: Vol. 13, No. 1 (2018)
  • Call for Chapters: Becoming a Practitioner-Researcher: A Practical Guide
           for Information Professionals (ACRL Publication)

    • Authors: . .
      Pages: 69 - 71
      Abstract: No abstract.
      PubDate: 2018-03-09
      DOI: 10.18438/eblip29423
      Issue No: Vol. 13, No. 1 (2018)
School of Mathematical and Computer Sciences
Heriot-Watt University
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