Hybrid journal (It can contain Open Access articles) ISSN (Print) 1755-9901 - ISSN (Online) 1755-991X Published by Inderscience Publishers[450 journals]
Authors:Rian Mehta, Natasha A. Rao, Ethan Labonte, Stephen Rice, Deborah Carstens, Sierra Gaenicke Pages: 147 - 162 Abstract: Airlines are continuously working to enhance in-flight services to create a superior customer user experience. Flight attendants play an important role in the customers' travel experiences. Flight attendants have the most interaction with the passengers, which directly impacts the passenger's flight experience. The purpose of the present study is to assess the cultural differences of trust, if any, between Indians and US with respect to the age and gender of flight attendants. Analysing this aspect of trust is performed through manipulating the age and gender of the flight attendant. A cross cultural analysis comparing data from both Indian and US participants was conducted specifically asking participants to rate their levels of trust in flight attendants described as male or female and either 25 or 55 years of age. The results and the practical application of the study are discussed that resulted in useful findings for the aviation industry. Keywords: trust; flight attendants; age; gender; India; USA Citation: International Journal of Aviation Management, Vol. 4, No. 3 (2019) pp. 147 - 162 PubDate: 2019-03-18T23:20:50-05:00 DOI: 10.1504/IJAM.2019.098362 Issue No:Vol. 4, No. 3 (2019)
Authors:Daniel Mueller, Season Hoard, Paul Smith, Christina Sanders, Michael J. Gaffney Pages: 163 - 181 Abstract: This study explores perspectives of airport management on aviation biofuels in the Pacific Northwest of the USA by administering an online survey of airport managers in FAA certified airports in the region. Respondents provided their opinions on factors important for sustainable aviation fuel (SAF) development in the Pacific Northwest, including perceptions of various potential drivers and barriers to scale-up in the region. Most respondents indicated that policy certainty to attract capital, higher oil prices, and technology breakthroughs are required for a viable industry, and they also indicated that government intervention is important to ensure successful adoption and implementation. Respondents indicated that aviation biofuel tax credits, a system to issue and trade sustainable biofuel certificates, and fuel sustainability certification criteria are required policies/protocol to ensure viability. We suggest that a regional approach to examining barriers, drivers, and policy requirements provides more nuanced perspectives regarding key SAF development and scale-up issues. Keywords: sustainable jet fuel; aviation biofuel; airport management; drivers and barriers; biofuel policy; US Pacific Northwest; policy requirements; industry scale-up; policy certainty; oil prices; technological breakthroughs; government intervention; biofuel tax cr Citation: International Journal of Aviation Management, Vol. 4, No. 3 (2019) pp. 163 - 181 PubDate: 2019-03-18T23:20:50-05:00 DOI: 10.1504/IJAM.2019.098380 Issue No:Vol. 4, No. 3 (2019)
Authors:Daniel Mueller, Season Hoard, Paul Smith, Christina Sanders, Michael J. Gaffney Pages: 182 - 198 Abstract: This paper analyses the operational efficiency of the big three Chinese airline carriers post deregulation from the managerial perspective, using empirical data and by means of parametric methods in order to further understand the potential this market has for its dominant carriers. The analysis uses financial and operational data for the three dominant carriers in the Chinese airline industry and estimates the effect deregulation has had over a period from 1994-2012 to the dominant carriers. This analysis validates that the Chinese airline industry operational efficiency as measured by revenue and cash flow generation ability is positively associated with the load factor within a period that includes deregulatory initiatives. This finding highlights that the airlines have reacted positively post deregulation and have reasonably coped with competitive forces. Thus a further airline industry convergence is expected, on a global scale. This convergence will positively affect the Chinese airline industry, which in turn will benefit the passengers in terms of technology innovation, prices and welfare status. Keywords: deregulation; airline industry; China; airline competition; operational efficiency; managerial efficiency; impact Citation: International Journal of Aviation Management, Vol. 4, No. 3 (2019) pp. 182 - 198 PubDate: 2019-03-18T23:20:50-05:00 DOI: 10.1504/IJAM.2019.098382 Issue No:Vol. 4, No. 3 (2019)
Authors:Takeshi Matsuoka, Osamu Amai Pages: 199 - 223 Abstract: We developed an analysis method of hazards related to air-traffic control (ATC). We used mixing approach procedures such as required navigation performance, authorisation required (RNP AR) and instrument landing system (ILS), as the test case. We carried out the hazard and operability (HAZOP) study and ATC real-time simulation experiments in the situation of the mixed operation for finding the hazards because we were not able to find them as the result of literature examination. We collected the data required for this analysis in the simulation experiment and selected HAZOP as the key assessment methodology. The hazard analysis method developed enables to perform a quantitative HAZOP analysis. We quantified the likelihood of accidents and the ratios between the hazard severities at the development stage. Furthermore, we discussed a safety index based on the statistics of recent catastrophic air accidents around the world. A safety index matrix showed the regions of acceptable levels with mitigation by a quantitative index value. Keywords: air-traffic control; ATC; RNP AR; instrument landing system; ILS; human error rate; risk matrix; safety level; quantitative risk index; HAZOP analysis Citation: International Journal of Aviation Management, Vol. 4, No. 3 (2019) pp. 199 - 223 PubDate: 2019-03-18T23:20:50-05:00 DOI: 10.1504/IJAM.2019.098384 Issue No:Vol. 4, No. 3 (2019)
Authors:Steffen Kaspers, Nektarios Karanikas, Alfred Roelen, Selma Piric, Robert J. De Boer Pages: 224 - 245 Abstract: This paper reviewed state-of-the-art literature about existing aviation safety metrics. We identified that the long-established view on safety as absence of losses has limited the measurement of safety performance to indicators of adverse events. However, taking into account the sparsity of incidents and accidents compared to the amount of aviation operations and the recent shift from compliance to performance based approach to safety management, the exclusive use of outcomes metrics does not suffice to further improve safety. Although the need to use activity indicators is recognised, those have not yet become part of safety performance assessment. This is partly attributed to the lack of empirical evidence about the relation between safety proxies and outcomes and the diversity of safety models used (i.e., root-cause, epidemiological or systemic models). This has resulted to the development of many safety process metrics, which have not been thoroughly tested against the quality criteria. Keywords: safety management; safety performance; safety indicators; safety; aviation Citation: International Journal of Aviation Management, Vol. 4, No. 3 (2019) pp. 224 - 245 PubDate: 2019-03-18T23:20:50-05:00 DOI: 10.1504/IJAM.2019.098372 Issue No:Vol. 4, No. 3 (2019)
Hybrid journal (It can contain Open Access articles)
