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Journal Cover   Organization Studies
  [SJR: 2.371]   [H-I: 80]   [31 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0170-8406 - ISSN (Online) 1741-3044
   Published by Sage Publications Homepage  [819 journals]
  • Repairing Trust in Organizations and Institutions: Toward a Conceptual
    • Authors: Bachmann, R; Gillespie, N, Priem, R.
      Pages: 1123 - 1142
      Abstract: Trust plays a fundamental role in facilitating social exchange, yet recent global events have undermined trust in many of society’s institutions and organizations. This raises the pertinent question of how trust in organizations and institutions can be restored once it has been lost. The emerging literature on trust repair is largely focused at the micro level, with limited examination of how these processes operate at the macro level and across levels. In this introductory essay, we show how the papers in this special issue each advance our understanding of macro-level trust repair. We draw on these papers, as well as the extant interdisciplinary literature, to propose an integrated conceptual model of six key mechanisms for restoring trust in organizations and institutions, highlighting the merits, limits and paradoxes of each. We conclude that no single mechanism can be relied on to rebuild organizational trust and identify a future research agenda for advancing scholarly understanding of organizational and institutional trust repair.
      PubDate: 2015-08-21T05:45:24-07:00
      DOI: 10.1177/0170840615599334
      Issue No: Vol. 36, No. 9 (2015)
  • Multiple Paths to Institutional-Based Trust Production and Repair: Lessons
           from the Russian Bank Deposit Market
    • Authors: Spicer, A; Okhmatovskiy, I.
      Pages: 1143 - 1170
      Abstract: We propose and test the proposition that state ownership represents an important mechanism of institutional-based trust production in market development that requires analysis in its own right, particularly following periods of financial crisis when the state’s role as a regulator is often viewed as ineffective or corrupt. To test the proposition that state ownership and state regulation act as distinct sources of institutional-based trust production, we examine individual choices of market participation and avoidance in Russia’s market for bank deposits. To analyze the consequences of institutional-based trust, we look at individual preferences to keep savings in a private bank, in a state bank, or in cash outside of the banking system. To analyze antecedent conditions, we measure an individual’s trust in political actors and government agencies. Our results support the proposition that the state produces institutional-based trust in the Russian banking system through its roles as both an owner and a regulator.
      PubDate: 2015-08-21T05:45:24-07:00
      DOI: 10.1177/0170840615585334
      Issue No: Vol. 36, No. 9 (2015)
  • Can Audit (Still) be Trusted?
    • Authors: Mueller, F; Carter, C, Whittle, A.
      Pages: 1171 - 1203
      Abstract: This paper analyses audit as an exemplar of an expert system. The paper explores the premise that systemic trust in audit has been damaged and requires repair, looking specifically at the role of the institutionalized mechanism of the public inquiry. This is examined empirically in relation to the interaction between the heads of the Big Four accounting firms in the UK and the House of Lords Economic Select Committee in the course of the recent parliamentary investigation into the UK audit market, prompted by the global financial crisis. In particular, the paper seeks to understand how there can be transfer of trust, following Sztompka (1999), between different levels and between agents in a system. In this case, the Big Four – as privileged market participants – require re-legitimation from agents that are part of the political and legal apparatus. We therefore argue that re-legitimation of the Big Four’s privileged market position is dependent on transfer of trust.
      PubDate: 2015-08-21T05:45:24-07:00
      DOI: 10.1177/0170840615585336
      Issue No: Vol. 36, No. 9 (2015)
  • Repairing Trust in an Organization after Integrity Violations: The
           Ambivalence of Organizational Rule Adjustments
    • Authors: Eberl, P; Geiger, D, Asslander, M. S.
      Pages: 1205 - 1235
      Abstract: This paper investigates how an organization attempts to repair trust after organizational-level integrity violations by examining the influence of organizational rules on trust repair. We reconstruct the prominent corruption case of Siemens AG, which has faced the greatest bribery scandal in the history of German business. Our findings suggest that tightening organizational rules is an appropriate signal of trustworthiness for external stakeholders to demonstrate that the organization seriously intends to prevent integrity violations in the future. However, such rule adjustments were the source of dissatisfaction among employees since the new rules were difficult to implement in practice. We argue that these different impacts of organizational rules result from their inherent paradoxical nature. To address this problem, we suggest managing an effective interplay between formal and informal rules.
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615585335
      Issue No: Vol. 36, No. 9 (2015)
  • Reorienting and Recalibrating Inter-organizational Relationships:
           Strategies for Achieving Optimal Trust
    • Authors: Stevens, M; MacDuffie, J. P, Helper, S.
      Pages: 1237 - 1264
      Abstract: Drawing upon longitudinal, dyadic, comparative case-based research, we analyze the pursuit of optimal trust, i.e. trust that is neither excessive nor insufficient, by introducing the concepts of reorientation and recalibration. First, we show that large deviations from optimal trust are best addressed by reorientation which deals with both too much as well as too little trust. Reorientation processes include substantial efforts to change parties’ attributions of the intentions underlying past behavior, to reestablish social equilibrium among the parties, and to make structural changes via adjustments to goals and incentives. Reorientation is necessary when imbalance occurs in the powerful and opposed forces associated with excessive trust (faith, favoritism, contentment, loyalty) vs insufficient trust (skepticism, impartiality, exigency, opportunism). Second, we demonstrate that there is an effective path to maintaining optimal trust via practices we call recalibration, wherein small deviations are addressed before damage to trust occurs. Recalibration maintains inter-organizational trust near its optimum through processes that proactively balance the opposed forces. Large deviations from optimal trust in either direction can unleash destabilizing dynamics, requiring significant reorientation efforts to offset. Recalibration processes are then essential for preserving the effects of successful reorientation.
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615585337
      Issue No: Vol. 36, No. 9 (2015)
  • Book Review: Co-operative Workplace Dispute Resolution: Organizational
           Structure, Ownership, and Ideology
    • Authors: Avgar A. C.
      Pages: 1265 - 1268
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615588741
      Issue No: Vol. 36, No. 9 (2015)
  • Advancing Organization Studies in Family Business Research: Exploring the
           Multilevel Complexity of Family Organizations
    • Pages: 1269 - 1272
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615588741a
      Issue No: Vol. 36, No. 9 (2015)
  • Organizational Creativity, Play and Entrepreneurship
    • Pages: 1273 - 1275
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615588741b
      Issue No: Vol. 36, No. 9 (2015)
  • Uses of the Past: History and Memory in Organizations and Organizing
    • Pages: 1277 - 1280
      PubDate: 2015-08-21T05:45:25-07:00
      DOI: 10.1177/0170840615588741c
      Issue No: Vol. 36, No. 9 (2015)
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