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  Subjects -> BUSINESS AND ECONOMICS (Total: 3080 journals)
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BUSINESS AND ECONOMICS (1139 journals)                  1 2 3 4 5 6 | Last

Showing 1 - 200 of 1566 Journals sorted alphabetically
4OR: A Quarterly Journal of Operations Research     Hybrid Journal   (Followers: 9)
Abacus     Hybrid Journal   (Followers: 11)
Accounting Forum     Hybrid Journal   (Followers: 22)
Acta Amazonica     Open Access   (Followers: 3)
Acta Commercii     Open Access   (Followers: 2)
Acta Oeconomica     Full-text available via subscription   (Followers: 2)
Acta Scientiarum. Human and Social Sciences     Open Access   (Followers: 4)
Acta Universitatis Danubius. Œconomica     Open Access  
Acta Universitatis Nicolai Copernici Zarządzanie     Open Access   (Followers: 3)
AD-minister     Open Access   (Followers: 2)
ADR Bulletin     Open Access   (Followers: 5)
Advances in Developing Human Resources     Hybrid Journal   (Followers: 21)
Advances in Economics and Business     Open Access   (Followers: 12)
AfricaGrowth Agenda     Full-text available via subscription   (Followers: 1)
African Affairs     Hybrid Journal   (Followers: 57)
African Development Review     Hybrid Journal   (Followers: 33)
African Journal of Business and Economic Research     Full-text available via subscription   (Followers: 1)
African Journal of Business Ethics     Open Access   (Followers: 7)
African Review of Economics and Finance     Open Access   (Followers: 3)
Afro-Asian Journal of Finance and Accounting     Hybrid Journal   (Followers: 7)
Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi     Open Access   (Followers: 3)
Agronomy     Open Access   (Followers: 11)
Akademika : Journal of Southeast Asia Social Sciences and Humanities     Open Access   (Followers: 4)
Alphanumeric Journal : The Journal of Operations Research, Statistics, Econometrics and Management Information Systems     Open Access   (Followers: 4)
American Economic Journal : Applied Economics     Full-text available via subscription   (Followers: 126)
American Journal of Business     Hybrid Journal   (Followers: 15)
American Journal of Business and Management     Open Access   (Followers: 51)
American Journal of Business Education     Open Access   (Followers: 10)
American Journal of Economics and Business Administration     Open Access   (Followers: 24)
American Journal of Economics and Sociology     Hybrid Journal   (Followers: 28)
American Journal of Evaluation     Hybrid Journal   (Followers: 12)
American Journal of Finance and Accounting     Hybrid Journal   (Followers: 18)
American Journal of Health Economics     Full-text available via subscription   (Followers: 13)
American Journal of Industrial and Business Management     Open Access   (Followers: 23)
American Journal of Medical Quality     Hybrid Journal   (Followers: 7)
American Law and Economics Review     Hybrid Journal   (Followers: 26)
ANALES de la Universidad Central del Ecuador     Open Access   (Followers: 1)
Annales de l'Institut Henri Poincare (C) Non Linear Analysis     Full-text available via subscription   (Followers: 1)
Annals in Social Responsibility     Full-text available via subscription  
Annals of Finance     Hybrid Journal   (Followers: 28)
Annals of Operations Research     Hybrid Journal   (Followers: 8)
Annual Review of Economics     Full-text available via subscription   (Followers: 29)
Applied Developmental Science     Hybrid Journal   (Followers: 3)
Applied Economics     Hybrid Journal   (Followers: 44)
Applied Economics Letters     Hybrid Journal   (Followers: 28)
Applied Economics Quarterly     Full-text available via subscription   (Followers: 10)
Applied Financial Economics     Hybrid Journal   (Followers: 23)
Applied Mathematical Finance     Hybrid Journal   (Followers: 7)
Applied Stochastic Models in Business and Industry     Hybrid Journal   (Followers: 5)
Arab Economic and Business Journal     Open Access   (Followers: 3)
Archives of Business Research     Open Access   (Followers: 5)
Arena Journal     Full-text available via subscription   (Followers: 1)
Argomenti. Rivista di economia, cultura e ricerca sociale     Open Access   (Followers: 2)
ASEAN Economic Bulletin     Full-text available via subscription   (Followers: 5)
Asia Pacific Business Review     Hybrid Journal   (Followers: 5)
Asia Pacific Journal of Human Resources     Hybrid Journal   (Followers: 318)
Asia Pacific Viewpoint     Hybrid Journal  
Asia-Pacific Journal of Business Administration     Hybrid Journal   (Followers: 3)
Asia-Pacific Journal of Operational Research     Hybrid Journal   (Followers: 3)
Asian Business Review     Open Access   (Followers: 2)
Asian Case Research Journal     Hybrid Journal   (Followers: 1)
Asian Development Review     Open Access   (Followers: 14)
Asian Economic Journal     Hybrid Journal   (Followers: 8)
Asian Economic Papers     Hybrid Journal   (Followers: 7)
Asian Economic Policy Review     Hybrid Journal   (Followers: 3)
Asian Journal of Accounting and Governance     Open Access   (Followers: 3)
Asian Journal of Business Ethics     Hybrid Journal   (Followers: 7)
Asian Journal of Social Sciences and Management Studies     Open Access   (Followers: 6)
Asian Journal of Sustainability and Social Responsibility     Open Access  
Asian Journal of Technology Innovation     Hybrid Journal   (Followers: 8)
Asian-pacific Economic Literature     Hybrid Journal   (Followers: 5)
AStA Wirtschafts- und Sozialstatistisches Archiv     Hybrid Journal   (Followers: 5)
Atlantic Economic Journal     Hybrid Journal   (Followers: 15)
Australasian Journal of Regional Studies, The     Full-text available via subscription   (Followers: 2)
Australian Cottongrower, The     Full-text available via subscription   (Followers: 1)
Australian Economic Papers     Hybrid Journal   (Followers: 22)
Australian Economic Review     Hybrid Journal   (Followers: 6)
Australian Journal of Maritime and Ocean Affairs     Hybrid Journal   (Followers: 10)
Balkan Region Conference on Engineering and Business Education     Open Access   (Followers: 1)
Baltic Journal of Real Estate Economics and Construction Management     Open Access   (Followers: 1)
Banks in Insurance Report     Hybrid Journal   (Followers: 1)
BBR - Brazilian Business Review     Open Access   (Followers: 4)
Benchmarking : An International Journal     Hybrid Journal   (Followers: 11)
BER : Consumer Confidence Survey     Full-text available via subscription   (Followers: 4)
BER : Economic Prospects : An Executive Summary     Full-text available via subscription  
BER : Economic Prospects : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Intermediate Goods Industries Survey     Full-text available via subscription   (Followers: 1)
BER : Manufacturing Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Motor Trade Survey     Full-text available via subscription   (Followers: 1)
BER : Retail Sector Survey     Full-text available via subscription   (Followers: 2)
BER : Retail Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Survey of Business Conditions in Building and Construction : An Executive Summary     Full-text available via subscription   (Followers: 4)
BER : Survey of Business Conditions in Manufacturing : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Survey of Business Conditions in Retail : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Trends : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Wholesale Sector Survey     Full-text available via subscription   (Followers: 1)
Berkeley Business Law Journal     Free   (Followers: 11)
Bio-based and Applied Economics     Open Access   (Followers: 1)
Biodegradation     Hybrid Journal   (Followers: 1)
Biology Direct     Open Access   (Followers: 7)
Black Enterprise     Full-text available via subscription  
Board & Administrator for Administrators only     Hybrid Journal  
Border Crossing : Transnational Working Papers     Open Access   (Followers: 2)
Briefings in Real Estate Finance     Hybrid Journal   (Followers: 5)
British Journal of Industrial Relations     Hybrid Journal   (Followers: 30)
Brookings Papers on Economic Activity     Open Access   (Followers: 47)
Brookings Trade Forum     Full-text available via subscription   (Followers: 3)
BRQ Business Research Quarterly     Open Access   (Followers: 2)
Building Sustainable Legacies : The New Frontier Of Societal Value Co-Creation     Full-text available via subscription   (Followers: 1)
Bulletin of Economic Research     Hybrid Journal   (Followers: 17)
Bulletin of Geography. Socio-economic Series     Open Access   (Followers: 7)
Bulletin of Indonesian Economic Studies     Hybrid Journal   (Followers: 3)
Bulletin of the Dnipropetrovsk University. Series : Management of Innovations     Open Access   (Followers: 1)
Business & Entrepreneurship Journal     Open Access   (Followers: 16)
Business & Information Systems Engineering     Hybrid Journal   (Followers: 5)
Business & Society     Hybrid Journal   (Followers: 9)
Business : Theory and Practice / Verslas : Teorija ir Praktika     Open Access   (Followers: 1)
Business and Economic Research     Open Access   (Followers: 6)
Business and Management Horizons     Open Access   (Followers: 12)
Business and Management Research     Open Access   (Followers: 17)
Business and Management Studies     Open Access   (Followers: 9)
Business and Politics     Hybrid Journal   (Followers: 6)
Business and Professional Communication Quarterly     Hybrid Journal   (Followers: 7)
Business and Society Review     Hybrid Journal   (Followers: 5)
Business Economics     Hybrid Journal   (Followers: 6)
Business Ethics: A European Review     Hybrid Journal   (Followers: 16)
Business Horizons     Hybrid Journal   (Followers: 8)
Business Information Review     Hybrid Journal   (Followers: 13)
Business Management and Strategy     Open Access   (Followers: 40)
Business Research     Hybrid Journal   (Followers: 2)
Business Strategy and the Environment     Hybrid Journal   (Followers: 12)
Business Strategy Review     Hybrid Journal   (Followers: 7)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Business Systems & Economics     Open Access   (Followers: 2)
Business Systems Research Journal     Open Access   (Followers: 5)
Business, Management and Education     Open Access   (Followers: 17)
Business, Peace and Sustainable Development     Full-text available via subscription   (Followers: 3)
Bustan     Hybrid Journal   (Followers: 1)
Cadernos EBAPE.BR     Open Access   (Followers: 1)
Cambridge Journal of Economics     Hybrid Journal   (Followers: 54)
Cambridge Journal of Regions, Economy and Society     Hybrid Journal   (Followers: 9)
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration     Hybrid Journal   (Followers: 1)
Canadian Journal of Economics/Revue Canadienne d`Economique     Hybrid Journal   (Followers: 26)
Canadian journal of nonprofit and social economy research     Open Access   (Followers: 2)
Capitalism and Society     Hybrid Journal   (Followers: 2)
Capitalism Nature Socialism     Hybrid Journal   (Followers: 11)
Case Studies in Business and Management     Open Access   (Followers: 8)
CBU International Conference Proceedings     Open Access   (Followers: 1)
Central European Journal of Operations Research     Hybrid Journal   (Followers: 5)
Central European Journal of Public Policy     Open Access   (Followers: 1)
CESifo Economic Studies     Hybrid Journal   (Followers: 16)
Chain Reaction     Full-text available via subscription  
Challenge     Full-text available via subscription   (Followers: 4)
China & World Economy     Hybrid Journal   (Followers: 15)
China : An International Journal     Full-text available via subscription   (Followers: 16)
China Economic Journal: The Official Journal of the China Center for Economic Research (CCER) at Peking University     Hybrid Journal   (Followers: 9)
China Economic Review     Hybrid Journal   (Followers: 10)
China Finance Review International     Hybrid Journal   (Followers: 5)
China Nonprofit Review     Hybrid Journal   (Followers: 3)
China perspectives     Open Access   (Followers: 11)
Chinese Economy     Full-text available via subscription  
Ciência & Saúde Coletiva     Open Access   (Followers: 2)
CLIO América     Open Access   (Followers: 1)
Cliometrica     Hybrid Journal   (Followers: 2)
COEPTUM     Open Access  
Community Development Journal     Hybrid Journal   (Followers: 24)
Compensation & Benefits Review     Hybrid Journal   (Followers: 6)
Competition & Change     Hybrid Journal   (Followers: 10)
Competitive Intelligence Review     Hybrid Journal   (Followers: 2)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal   (Followers: 5)
Computational Economics     Hybrid Journal   (Followers: 9)
Computational Mathematics and Modeling     Hybrid Journal   (Followers: 8)
Computer Law & Security Review     Hybrid Journal   (Followers: 15)
Computers & Operations Research     Hybrid Journal   (Followers: 10)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14)
Contemporary Wales     Full-text available via subscription   (Followers: 3)
Contextus - Revista Contemporânea de Economia e Gestão     Open Access   (Followers: 1)
Contributions to Political Economy     Hybrid Journal   (Followers: 6)
Corporate Communications An International Journal     Hybrid Journal   (Followers: 5)
Corporate Philanthropy Report     Hybrid Journal   (Followers: 2)
Corporate Reputation Review     Hybrid Journal   (Followers: 4)
Creative and Knowledge Society     Open Access   (Followers: 10)
Creative Industries Journal     Hybrid Journal   (Followers: 8)
CRIS - Bulletin of the Centre for Research and Interdisciplinary Study     Open Access   (Followers: 1)
Crossing the Border : International Journal of Interdisciplinary Studies     Open Access   (Followers: 4)
Cuadernos de Administración (Universidad del Valle)     Open Access   (Followers: 1)
Cuadernos de Economía     Open Access   (Followers: 1)
Cuadernos de Economia - Latin American Journal of Economics     Open Access   (Followers: 1)
Cuadernos de Estudios Empresariales     Open Access   (Followers: 1)
Current Opinion in Creativity, Innovation and Entrepreneurship     Open Access   (Followers: 8)
De Economist     Hybrid Journal   (Followers: 12)
Decision Analysis     Full-text available via subscription   (Followers: 8)
Decision Sciences     Hybrid Journal   (Followers: 15)
Decision Support Systems     Hybrid Journal   (Followers: 15)
Defence and Peace Economics     Hybrid Journal   (Followers: 16)
der markt     Hybrid Journal   (Followers: 1)
Desenvolvimento em Questão     Open Access  
Development     Full-text available via subscription   (Followers: 23)
Development and Change     Hybrid Journal   (Followers: 46)
Development and Learning in Organizations     Hybrid Journal   (Followers: 7)

        1 2 3 4 5 6 | Last

Journal Cover Corporate Reputation Review
  [SJR: 0.422]   [H-I: 13]   [4 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1363-3589 - ISSN (Online) 1479-1889
   Published by Springer-Verlag Homepage  [2329 journals]
  • Erratum to: Reputation at Risk: The Social Responsibility of NGOs
    • Authors: Paul A. Argenti; Anna Saghabalyan
      PubDate: 2017-04-11
      DOI: 10.1057/s41299-017-0019-2
       
  • Understanding a Leader’s Behaviour: Revisiting the Role of Reputation
           Management in Leadership Research
    • Authors: Christian Schnee
      Abstract: Abstract This paper argues for the adoption of reputation as a conceptual prism to discern patterns in political leadership behaviour. The author intends to reach a judgement about the concept’s value for our understanding of leadership by offering a fuller appreciation of reputation itself that is grounded in a recognition of its role in managing followers and entrenching power structures, which makes it critical both to the incumbent leader and challengers. Methodologically, for this analysis both theoretical and descriptive materials have been selected and discussed in order to fully appreciate reputation’s applicability in leadership research. In light of the evidence reviewed one may infer that what renders a leader decisive or passive is essentially a reflection of reputational strength or weakness. In turn this leads us to conclude that concern with reputation engenders and shapes activity we observe in leaders and at the same time guides our interpretation of political decisions and phenomena. Eventually, we may come to see reputation as a concept that serves as a lens through which we view leaders’ responses to challenges. The rationale for this approach is leaders’ own focus on their respective reputation that may at times incentivise action or, alternatively, administrative and political immobility.
      PubDate: 2017-03-28
      DOI: 10.1057/s41299-017-0018-3
       
  • Is there Still a PR Problem Online? Exploring the Effects of Different
           Sources and Crisis Response Strategies in Online Crisis Communication Via
           Social Media
    • Authors: Young Kim; Hyojung Park
      Abstract: Abstract This study examined the effects of source and crisis response strategy on crisis communication outcomes in the context of social media. A 3 (source: organization, CEO, or customer) × 2 (strategy: accommodative or defensive) × 2 (crisis type: airline crash or bank hacking) mixed experimental study was conducted with 391 participants. The organizational sources were more likely to be perceived as more credible than the non-organizational sources. In particular, the CEO appeared to be the most trustworthy and credible source in delivering crisis messages. The path analysis indicated that perceived source credibility mediated the effect of source on reputation and behavioral intentions. This mediation appeared to be contingent on the type of crisis response strategy.
      PubDate: 2017-03-28
      DOI: 10.1057/s41299-017-0016-5
       
  • Environmental Management’s Impact on Market Value: Rewards and
           Punishments
    • Authors: Amy McMillan; Timothy C. Dunne; Joshua R. Aaron; Brandon N. Cline
      Abstract: Abstract Concerns regarding changes in the natural environment have led to an increase in research regarding environmental management (EM) practices. Studies examining the financial impact of such practices have been inconclusive. Drawing on agency theory and the resource-based view of the firm, we provide a comprehensive examination of the market’s reaction to firms identified by Newsweek’s Green Rankings as the best (top 100) and worst (bottom 100) for EM reputation among the largest 500 firms in the United States. Specifically, we investigate the extent to which the market reacts differently to service firms and manufacturing firms in regards to environmental reputation signals. We find that the market responds favorably to positive environmental management reputation signals for service firms and to negative environmental management reputation signals for manufacturing firms. Post hoc analysis reveals that both service firms and manufacturing firms are rewarded for being ranked “in the middle” of the Newsweek Green Rankings.
      PubDate: 2017-03-27
      DOI: 10.1057/s41299-017-0017-4
       
  • Influence Your Firm’s Resilience Through Its Reputation: Results Won’t
           Happen Overnight but they Will Happen!
    • Authors: Noel Tracey; Erica French
      Abstract: Abstract Much of the reputation literature tends to approach the relationship between firms’ reputation and performance as one of a direct causal relationship. We propose here that to improve our understanding of corporate reputation it is necessary to re-conceptualise reputation as having a more indirect influence. We highlight that reputation acts as a source of resilience which provides firms with an enhanced ability to adapt when faced with external difficulties as well as allowing the firm to rebound following a performance decline. Rather than relying on traditional measures of reputation, such as Fortune ratings, this research analysed the content of 10,582 Australian firms’ annual reports over 17 years to identify what senior executives communicate to their stakeholders. These results were then subjected to survival analysis which identified that firms with superior financial and service reputation tended to outperform firms without such standing, across three objective measures of financial performance.
      PubDate: 2017-02-20
      DOI: 10.1057/s41299-017-0014-7
       
  • The Effects of Tearful Presidential Appeals on Public Anger Relief and
           Government Reputation
    • Authors: Jae-woong Yoo; Young-ju Jin
      Abstract: Abstract This study examines the ways in which nonverbal communication appeals by heads of state during serious situations of national crisis affect the public’s anger levels and appraisal of the government organization. The experiment used a 2 × 2 design with two forms of crisis (those associated with high and low levels of government responsibility) and two forms of appeal or apology, namely “tearful” and “ordinary.” Anger levels were found to be significantly lower following a political leader’s apology in both tearful and ordinary forms following a crisis for which the government responsibility was perceived as high. In cases of crises for which government responsibility was seen as low, anger levels did decrease, though not significantly. Comparison of the effects of tearful and ordinary appeals showed the former to have a stronger anger relief effect than the latter in both high and low responsibility conditions, although not to a statistically significant degree. No particular difference was observed between the two appeal times in terms of government reputation. Theoretical and managerial implications as well as directions for future research are discussed.
      PubDate: 2017-02-20
      DOI: 10.1057/s41299-017-0015-6
       
  • Reputation at Risk: The Social Responsibility of NGOs
    • Authors: Paul. A. Argenti; Anna Saghabalyan
      Abstract: Abstract The study of Sustainability, Reputation, and Social Responsibility has put substantial pressure on businesses and corporations in recent decades to change behavior. This paper will view the accountability of NGOs in the context of these disciplines. It will examine, whether post-Soviet/post-communist NGOs funded by western governments and institutions act in a socially responsible manner and whether their impact on business reputation serves the societies in post-communist countries. The paper seeks to demonstrate the tendency (particularly of environmental NGOs) to focus on short-term goals that may in the long run hurt the investment reputation of the countries and NGOs themselves.
      PubDate: 2017-02-08
      DOI: 10.1057/s41299-017-0013-8
       
  • The Contributors
    • Pages: 297 - 298
      PubDate: 2016-11-01
      DOI: 10.1057/s41299-016-0012-1
      Issue No: Vol. 19, No. 4 (2016)
       
  • The Contributors
    • Pages: 195 - 197
      PubDate: 2016-10-01
      DOI: 10.1057/s41299-016-0006-z
      Issue No: Vol. 19, No. 3 (2016)
       
  • The Contributors
    • Pages: 105 - 107
      PubDate: 2016-04-01
      DOI: 10.1057/crr.2016.8
      Issue No: Vol. 19, No. 2 (2016)
       
  • The Influence of Corporate Reputation on Preference for Biodiesel Supplier
    • Authors: Angela Poulakidas; Paul A. Dion
      Abstract: Abstract This study investigated the influence of three corporate reputation dimensions: product quality, social responsibility, and overall attitude toward corporate reputation on the buying intentions of professional buyers. The buyers considered the purchase of an environmentally friendly industrial commodity: biodiesel. Data was gathered from a sample of 96 experienced fleet management staff who were knowledgeable about the product. The findings were that corporate reputation for product quality and social responsibility were significant positive influences on buyer intent but not overall attitude towards the corporate reputation. Perceived risk had no significant effect neither as a direct or moderating influence. The results are thought to be generalizable to the class of purchases where there is performance uncertainty because of new “green” technology and thus corporate reputation should play a role in the decision process.
      PubDate: 2016-10-25
      DOI: 10.1057/s41299-016-0009-9
       
  • Corporate Reputation in the Business Ethics Field: Its Relation with
           Corporate Identity, Corporate Image, and Corporate Social Responsibility
    • Authors: Ricardo Leiva; Ignacio Ferrero; Reyes Calderón
      Abstract: Abstract Among other reasons, corporate reputation (CR) has become a crucial management topic due to the last global financial and economic crisis and the increasing number of corporate scandals. Given its interdisciplinary character and intangible nature, CR has been a prominent issue in many disciplines, but its presence in the business ethics field has been considered scarce although it had not been measured properly, until now. With this paper, we measure the relevance of the corporate reputation construct in the business ethics field through a bibliometric analysis of the top business ethics journals over a recent 10-year period. The bibliometric analysis allowed us (a) to weigh exactly the prominence of the CR construct in the business ethics field, (b) to count the most referenced authors in the discipline, and (c) to rank the most influential papers and books dealing with the corporate reputation construct in this field. It also permitted us to conclude that the corporate social responsibility construct was the most repeated proxy of corporate reputation in business ethics, implying that for the business scholars the consequence of acting well should be and is supposed to be a good and positive evaluation by stakeholders. Other implications and comparisons with the treatment of the corporate reputation construct in the overall business literature are discussed.
      PubDate: 2016-10-18
      DOI: 10.1057/s41299-016-0008-x
       
  • Fencing out the Jones’s: The Development of Response Strategies for
           Spillover Crises
    • Authors: Shari R. Veil; Lindsay L. Dillingham; Alyssa G. Sloan
      Abstract: Abstract This study bridges literature on reputational interdependence and crisis communication to identify a distinct exigency—a spillover crisis—which occurs when events in an external organization create concern, uncertainty, or perceptions of harm for another organization. Specifically, we examine the crisis response strategies used by the top three peanut butter brands during the 2009 Peanut Corporation of America (PCA) Salmonella contamination and resulting peanut product recall. While commercially sold peanut butter was not part of the recall, even the top brands in the industry experienced negative spillover effects from PCA’s crisis. This study demonstrates that the outcomes of a spillover crisis can be actively managed through a series of crisis response strategies and provides evidence that documented crisis recovery efforts can serve as an a priori solution and protect organizations from future reputation threats, including spillover crises.
      PubDate: 2016-10-18
      DOI: 10.1057/s41299-016-0010-3
       
  • The Impact of Crisis Response Strategy, Crisis Type, and Corporate Social
           Responsibility on Post-crisis Consumer Trust and Purchase Intention
    • Authors: Sabrina M. Hegner; Ardion D. Beldad; Anne-Lotte Kraesgenberg
      Abstract: Abstract Organisational crises can have deleterious consequences for organisational reputation and sales. Hence, one exigent question pertains to the effects of a company’s action prior to the crisis and its crisis response on customers’ post-crisis attitude and behavioural intention. To address that question, a scenario-based 2 (rebuild versus diminish response strategy) × 2 (product-harm versus moral-harm crisis) × 2 (institutional versus promotional CSR program) experiment was conducted with 304 Dutch respondents. Main effects were found for all independent variables. Our research shows that a rebuilding strategy has a more positive effect on benevolence- and integrity-based trust. A product-harm crisis leads to a significant larger drop in ability-based trust and in purchase intention, while a moral-harm crisis damages more strongly integrity-based trust in the organisation. Furthermore, an institutional CSR program is advantageous for all outcome variables. Additionally, an interaction effect between crisis type and crisis response strategy is found. Results of the study have important practical implications, especially that companies must employ the most appropriate crisis communication strategy according to the type of crisis that confronts them.
      PubDate: 2016-10-10
      DOI: 10.1057/s41299-016-0007-y
       
  • Corporate Reputation on Mass Media, Public Opinion, and YouTube: Examining
           the Factors Influencing Reputation of Fortune 500 Companies
    • Abstract: Abstract This study investigated the relationships of the mass media, public opinion, and social media strategies regarding corporate reputation. We collected data from content analyses of television news reports and official corporate YouTube videos, and then compared the data with a public opinion survey about corporate reputation. By doing so, this study hopes to confirm the influence of mass media and recognize the role of social media in shaping and influencing corporate reputation. Results indicated that YouTube salience promotes corporate reputation. The correlation between a corporation’s mass media agenda and YouTube agenda supports the concept of intermedia agenda setting, meaning one media’s agenda setting influences another media’s agenda. Further, we found that the salience of substantive attributes in media coverage and in YouTube channels is significantly related with the corporations’ reputation scores. This study extends the factors influencing corporate reputation and recognized the role of social media strategies. These findings are promising in helping examine the complex relationship among the mass media, social media, and corporate reputation.
      PubDate: 2016-10-05
      DOI: 10.1057/s41299-016-0011-2
       
  • Building Corporate Reputation Through Corporate Social Responsibility
           (CSR) Reports: The Case of Extractive Industries
    • Authors: S. Prakash Sethi; Terrence F. Martell; Mert Demir
      Abstract: Abstract Large corporations and industry groups have always used mass communication media to inform and educate important stakeholders and the general public on issues where corporate reputation and public trust are intertwined, and where any deterioration in the linkage can have significant negative consequences. An emerging trend in this direction has been the explosive growth in the voluntary publication of corporate social responsibility (CSR) reports. These reports, however, are vulnerable to corporate embellishments, which may erode their value as reputation-building instruments. To examine this situation, this paper provides a detailed and systematic analysis of 48 of the world’s largest corporations in the extractive industry (i.e., mining and minerals, oil and gas, and support services) that have published CSR reports in 2012. The extractive industry’s operations invariably raise important environmental, sociopolitical, and governance issues that are subject to heightened levels of public and regulatory scrutiny. Hence, their CSR reports carry a heavy burden of providing high-quality information that would engender public trust. Our examination of CSR reports of corporations is conducted through an analytical structure called the CSR-Sustainability Monitor® – the first system of its kind in the world that enables overall evaluations and comparisons of each CSR report with any other CSR report or group of CSR reports in our database. Our analysis shows that these companies’ CSR reports generally provide extensive information on major environmental, social, and governance issues. But they are less forthcoming on many controversial aspects of their operations that impact the public domain. This is unfortunate because it reduces public trust in the quality of these reports and undermines the value of one of the most important instruments of public communication available to the companies. Finally, we provide some suggestions that companies may incorporate into their CSR reports going forward.
      PubDate: 2016-09-21
      DOI: 10.1057/s41299-016-0004-1
       
  • Customer Relationship Enhancements from Corporate Social Responsibility
           
    • Authors: Le Mong Diem Hang; David L. Ferguson
      Abstract: Abstract Along with their reputational properties, customer bonding relationships can serve to enhance the future success of a business. This paper develops on Cross’ Customer Bonding model. It establishes a statistically relevant, empirical contribution from Corporate Social Responsibility (CSR) in relation to specific stages of customer bonding toward the firm, all from actual customers’ perspectives. For management, this clarifies and validates CSR’s capability toward providing relationship enhancing bonding features within the hospitality sector. CSR is recognized as providing generally notable features toward the consumer’s stay-over experience alongside deeper, value-based contributions. This can serve to enhance a hotel’s name/brand recognition toward the more distinctive reputational contribution of consumer satisfaction.
      PubDate: 2016-08-30
      DOI: 10.1057/s41299-016-0001-4
       
  • Categorizing Humorous Employer Brand Message in a Small Company’s
           Online Job Ads
    • Authors: Eeva-Liisa Oikarinen; Saila Saraniemi
      Abstract: Abstract This study creates a framework for defining the employer brand message to understand an understudied phenomenon: how small companies use humour in online job ads. The originality of the framework is based on three issues. First: categorizing employer brand content into symbolic attributes: staff, applicant and other stakeholder, and instrumental attributes: company and job. Second: categorizing humour, informal and formal as communication styles. Third: investigating the thematic relatedness of communication style to employer brand content attributes to understand using humour in employer brand message. Illustrative empirical findings indicated that a small company focused more on symbolic attributes rather than instrumental attributes in its employer brand content. Humour was used typically when it was thematically related to symbolic attributes: applicant or staff. Humour was used less when it was thematically related to instrumental attributes: company and job. A framework offers new insights for researchers in the conceptualizing of the employer brand message. For marketing practitioners, it offers a method for evaluating and planning a company’s employer brand message.
      PubDate: 2016-08-09
      DOI: 10.1057/s41299-016-0003-2
       
  • Effects on the (CSR) Reputation: CSR Reporting Discussed in the Light of
           Signalling and Stakeholder Perception Theories
    • Authors: Katharina Hetze
      Abstract: Abstract The aim of this conceptual paper is to discuss the impact of CSR reporting on the CSR reputation in the light of signalling and stakeholder perception theories. The method used is a literature analysis on CSR and reputation, corporate signalling and signalling CSR. For a more complete picture, the review includes findings on CSR reporting and the perception and evaluation of CSR activities by stakeholders, first for stakeholders in general, but in greater detail for the two specific groups ‘consumers’ and ‘employees’. The paper’s main contribution is a conceptual framework for CSR reporting which explains how a CSR report is a CSR communication signal filtered by the signalling context and the stakeholders’ perception. This includes a discussion of how CSR reporting can modify the outcome for the CSR reputation favourably or unfavourably – which also leads to a modified context for CSR reporting. The paper’s originality lies in the analysis and discussion of both the impacts of signalling theory on CSR reporting and how the interpretation of the signal impacts the CSR reputation. The article thus contributes to the knowledge on CSR reporting and its impact on the formation of CSR reputation.
      PubDate: 2016-08-09
      DOI: 10.1057/s41299-016-0002-3
       
  • CSR as a Selling of Indulgences: An Experimental Investigation of
           Customers’ Perceptions of CSR Activities Depending on Corporate
           Reputation
    • Authors: Anne-Kathrin Ulke; Laura Marie Schons
      Abstract: Abstract Companies are increasingly investing in CSR whereby companies with a bad reputation are no exception. The study at hand empirically examines customers’ evaluations of corporate credibility as a reaction to companies’ CSR engagement contingent on the firms’ corporate reputation. Drawing from psychological theories on contrast and recency effects, a conceptual framework is derived which proposes that firms with a bad reputation will benefit more from engaging in CSR compared to those with a favorable reputation. The framework is put to test using a large (N = 1,717), cross-industry sample (including evaluations of 71 independent firms from varying industries), and a between-subjects experimental design (CSR info is given versus no CSR info is given). Results confirm that, indeed, whereas companies with a bad reputation significantly benefit from CSR in terms of an increase in corporate credibility, there is no positive effect of CSR for companies with a good reputation.
      PubDate: 2016-08-09
      DOI: 10.1057/s41299-016-0005-0
       
 
 
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