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  Subjects -> BUSINESS AND ECONOMICS (Total: 3054 journals)
    - ACCOUNTING (86 journals)
    - BANKING AND FINANCE (260 journals)
    - BUSINESS AND ECONOMICS (1153 journals)
    - CONSUMER EDUCATION AND PROTECTION (24 journals)
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    - HUMAN RESOURCES (94 journals)
    - INSURANCE (24 journals)
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    - MICROECONOMICS (24 journals)
    - PRODUCTION OF GOODS AND SERVICES (138 journals)
    - PUBLIC FINANCE, TAXATION (32 journals)
    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1153 journals)            First | 1 2 3 4 5 6 | Last

Showing 601 - 800 of 1566 Journals sorted alphabetically
Journal of Business & Technology Law     Open Access   (Followers: 1)
Journal of Business and Finance     Open Access   (Followers: 1)
Journal of Business and Management     Open Access   (Followers: 4)
Journal of Business and Management Research     Open Access   (Followers: 2)
Journal of Business and Management Sciences     Open Access   (Followers: 1)
Journal of Business and Psychology     Hybrid Journal   (Followers: 7)
Journal of Business and Technical Communication     Hybrid Journal   (Followers: 10)
Journal of Business and Technology (Dhaka)     Open Access  
Journal of Business Case Studies     Open Access   (Followers: 1)
Journal of Business Continuity & Emergency Planning     Full-text available via subscription   (Followers: 12)
Journal of Business Cycle Measurement and Analysis     Full-text available via subscription   (Followers: 2)
Journal of Business Economics     Hybrid Journal   (Followers: 6)
Journal of Business Economics and Management     Hybrid Journal   (Followers: 2)
Journal of Business Ethics     Hybrid Journal   (Followers: 34)
Journal of Business Ethics Education     Full-text available via subscription   (Followers: 2)
Journal of Business Management & Social Sciences Research     Open Access   (Followers: 2)
Journal of Business Research     Hybrid Journal   (Followers: 16)
Journal of Business Strategy     Hybrid Journal   (Followers: 12)
Journal of Business Venturing Insights     Hybrid Journal   (Followers: 1)
Journal of Case Studies     Open Access   (Followers: 1)
Journal of Centrum Cathedra     Open Access  
Journal of Chinese Economic and Business Studies     Hybrid Journal  
Journal of Choice Modelling     Hybrid Journal   (Followers: 1)
Journal of Co-operative Studies     Full-text available via subscription  
Journal of Cognition and Development     Hybrid Journal   (Followers: 7)
Journal of Commodity Markets     Full-text available via subscription  
Journal of Comparative Asian Development     Hybrid Journal   (Followers: 1)
Journal of Comparative Economics     Hybrid Journal   (Followers: 4)
Journal of Competition Law and Economics     Hybrid Journal   (Followers: 34)
Journal of Consumer Behaviour     Hybrid Journal   (Followers: 22)
Journal of Consumer Policy     Hybrid Journal   (Followers: 6)
Journal of Consumer Research     Full-text available via subscription   (Followers: 37)
Journal of Contemporary European Research     Open Access   (Followers: 9)
Journal of Corporate Finance     Hybrid Journal   (Followers: 23)
Journal of Creating Value     Full-text available via subscription  
Journal of Cultural Economics     Hybrid Journal   (Followers: 4)
Journal of Cultural Economy     Hybrid Journal   (Followers: 9)
Journal of Customer Behaviour     Full-text available via subscription   (Followers: 6)
Journal of Derivatives & Hedge Funds     Hybrid Journal   (Followers: 9)
Journal of Design, Business & Society     Hybrid Journal  
Journal of Developing Areas     Full-text available via subscription   (Followers: 6)
Journal of Development Economics     Hybrid Journal   (Followers: 65)
Journal of Development Policy and Practice     Full-text available via subscription  
Journal of Development Studies     Hybrid Journal   (Followers: 36)
Journal of Developmental Entrepreneurship     Hybrid Journal   (Followers: 3)
Journal of East-West Business     Hybrid Journal  
Journal of Eastern European and Central Asian Research     Open Access   (Followers: 2)
Journal of Econometrics     Hybrid Journal   (Followers: 62)
Journal of Economic & Social Policy     Full-text available via subscription   (Followers: 12)
Journal of Economic & Financial Studies     Open Access  
Journal of Economic Behavior & Organization     Hybrid Journal   (Followers: 33)
Journal of Economic Development, Environment and People     Open Access   (Followers: 5)
Journal of Economic Dynamics and Control     Hybrid Journal   (Followers: 34)
Journal of Economic Geography     Hybrid Journal   (Followers: 30)
Journal of Economic Growth     Hybrid Journal   (Followers: 28)
Journal of Economic Integration     Full-text available via subscription   (Followers: 2)
Journal of Economic Interaction and Coordination     Hybrid Journal  
Journal of Economic Literature     Full-text available via subscription   (Followers: 111)
Journal of Economic Methodology     Hybrid Journal   (Followers: 5)
Journal of Economic Perspectives     Full-text available via subscription   (Followers: 149)
Journal of Economic Policy Reform     Hybrid Journal   (Followers: 8)
Journal of Economic Psychology     Hybrid Journal   (Followers: 15)
Journal of Economic Structures     Open Access   (Followers: 1)
Journal of Economic Studies     Hybrid Journal   (Followers: 10)
Journal of Economic Surveys     Hybrid Journal   (Followers: 15)
Journal of Economics     Hybrid Journal   (Followers: 17)
Journal of Economics & Management Strategy     Hybrid Journal   (Followers: 14)
Journal of Economics and Business     Hybrid Journal   (Followers: 18)
Journal of Economics and Political Economy     Open Access   (Followers: 5)
Journal of Economics and Public Finance     Open Access  
Journal of Education and Work     Hybrid Journal   (Followers: 14)
Journal of Education for Sustainable Development     Hybrid Journal   (Followers: 7)
Journal of Electronic Commerce in Organizations     Full-text available via subscription   (Followers: 1)
Journal of Emerging Trends in Economics and Management Sciences     Full-text available via subscription  
Journal of Empirical Finance     Hybrid Journal   (Followers: 25)
Journal of Engineering and Technology Management     Hybrid Journal   (Followers: 4)
Journal of Engineering Entrepreneurship, The     Full-text available via subscription   (Followers: 4)
Journal of Enterprising Culture     Hybrid Journal   (Followers: 2)
Journal of Entrepreneurship     Hybrid Journal   (Followers: 10)
Journal of Entrepreneurship and Business Innovation     Open Access   (Followers: 4)
Journal of Entrepreneurship and Innovation in Emerging Economies     Hybrid Journal   (Followers: 2)
Journal of Environment & Development     Hybrid Journal   (Followers: 4)
Journal of Ergonomics     Open Access   (Followers: 6)
Journal of European Industrial Training     Hybrid Journal   (Followers: 2)
Journal of European Integration     Hybrid Journal   (Followers: 38)
Journal of Evolutionary Economics     Hybrid Journal   (Followers: 8)
Journal of Evolutionary Studies in Business     Open Access   (Followers: 1)
Journal of Family and Economic Issues     Hybrid Journal   (Followers: 6)
Journal of Financial Crime     Hybrid Journal   (Followers: 326)
Journal of Financial Econometrics     Hybrid Journal   (Followers: 20)
Journal of Financial Intermediation     Hybrid Journal   (Followers: 35)
Journal of Financial Regulation and Compliance     Hybrid Journal   (Followers: 8)
Journal of Financial Research     Hybrid Journal   (Followers: 12)
Journal of Financial Risk Management     Open Access   (Followers: 8)
Journal of Gambling Business and Economics     Full-text available via subscription   (Followers: 5)
Journal of Global Business Administration     Open Access   (Followers: 1)
Journal of Global Entrepreneurship Research     Open Access   (Followers: 1)
Journal of Global Optimization     Hybrid Journal   (Followers: 4)
Journal of Hazardous Materials     Hybrid Journal   (Followers: 11)
Journal of Health Management     Hybrid Journal   (Followers: 8)
Journal of Health Organisation and Management     Hybrid Journal   (Followers: 17)
Journal of Housing Economics     Hybrid Journal   (Followers: 11)
Journal of Human Resource Costing & Accounting     Hybrid Journal   (Followers: 5)
Journal of Hydrodynamics, Ser. B     Full-text available via subscription   (Followers: 1)
Journal of Indian Business Research     Hybrid Journal  
Journal of Indonesian Economy and Business     Open Access  
Journal of Industrial Economics     Hybrid Journal   (Followers: 25)
Journal of Industrial Relations     Hybrid Journal   (Followers: 12)
Journal of Industry, Competition and Trade     Hybrid Journal   (Followers: 8)
Journal of Intellectual Capital     Hybrid Journal   (Followers: 3)
Journal of Intelligence Studies in Business     Open Access   (Followers: 1)
Journal of Intergenerational Relationships     Hybrid Journal   (Followers: 4)
Journal of International & Interdisciplinary Business Research     Open Access  
Journal of International Academic Research     Open Access   (Followers: 2)
Journal of International Business Research     Full-text available via subscription   (Followers: 3)
Journal of International Business Studies     Hybrid Journal   (Followers: 28)
Journal of International Education in Business     Hybrid Journal   (Followers: 2)
Journal of Language, Technology & Entrepreneurship in Africa     Open Access  
Journal of Law and Economics     Full-text available via subscription   (Followers: 78)
Journal of Law, Economics, and Organization     Hybrid Journal   (Followers: 43)
Journal of Legal Studies     Full-text available via subscription   (Followers: 43)
Journal of Manufacturing Processes     Full-text available via subscription   (Followers: 5)
Journal of Mathematical Economics     Hybrid Journal   (Followers: 2)
Journal of Media Economics     Hybrid Journal   (Followers: 3)
Journal of Medical Economics     Hybrid Journal   (Followers: 7)
Journal of Monetary Economics     Hybrid Journal   (Followers: 61)
Journal of Money Laundering Control     Hybrid Journal   (Followers: 324)
Journal of Money, Credit and Banking     Hybrid Journal   (Followers: 87)
Journal of Multi-Criteria Decision Analysis     Hybrid Journal   (Followers: 2)
Journal of Multinational Financial Management     Hybrid Journal   (Followers: 4)
Journal of Neuroscience, Psychology, and Economics     Full-text available via subscription   (Followers: 10)
Journal of Nonprofit Education and Leadership     Full-text available via subscription   (Followers: 6)
Journal of Open Innovation : Technology, Market, and Complexity     Open Access   (Followers: 1)
Journal of Organizational Behavior     Hybrid Journal   (Followers: 35)
Journal of Organizational Behavior Management     Hybrid Journal   (Followers: 15)
Journal of Organizational Computing and Electronic Commerce     Hybrid Journal   (Followers: 2)
Journal of Payments Strategy & Systems     Full-text available via subscription   (Followers: 7)
Journal of Peasant Studies     Hybrid Journal   (Followers: 21)
Journal of Policy Analysis and Management     Hybrid Journal   (Followers: 14)
Journal of Policy Modeling     Hybrid Journal   (Followers: 14)
Journal of Population Economics     Hybrid Journal   (Followers: 23)
Journal of Positive Psychology     Hybrid Journal   (Followers: 22)
Journal of Post Keynesian Economics     Full-text available via subscription   (Followers: 13)
Journal of Poverty     Hybrid Journal   (Followers: 14)
Journal of Productivity Analysis     Hybrid Journal   (Followers: 2)
Journal of Property Research     Hybrid Journal   (Followers: 5)
Journal of Regional Analysis and Policy     Open Access  
Journal of Regulatory Economics     Hybrid Journal   (Followers: 10)
Journal of Research in Business, Economics and Management     Open Access   (Followers: 3)
Journal of Resources Development and Management     Open Access   (Followers: 1)
Journal of Retailing     Hybrid Journal   (Followers: 10)
Journal of Risk and Uncertainty     Hybrid Journal   (Followers: 25)
Journal of Scheduling     Hybrid Journal   (Followers: 5)
Journal of Securities Operations & Custody     Full-text available via subscription   (Followers: 5)
Journal of Social and Economic Development     Full-text available via subscription   (Followers: 3)
Journal of Social Entrepreneurship     Hybrid Journal   (Followers: 5)
Journal of Socio-Economics     Hybrid Journal   (Followers: 4)
Journal of South Asian Development     Hybrid Journal   (Followers: 3)
Journal of Sports Media     Full-text available via subscription   (Followers: 3)
Journal of Strategic Contracting and Negotiation     Full-text available via subscription  
Journal of Sustainable Society     Open Access   (Followers: 6)
Journal of Systems and Information Technology     Hybrid Journal   (Followers: 4)
Journal of Technology Management & Innovation     Open Access   (Followers: 4)
Journal of the Asia Pacific Economy     Hybrid Journal   (Followers: 3)
Journal of the European Economic Association     Hybrid Journal   (Followers: 32)
Journal of the Knowledge Economy     Hybrid Journal   (Followers: 1)
Journal of the Operations Research Society of China     Hybrid Journal   (Followers: 3)
Journal of the University of Ruhuna     Open Access  
Journal of Transport Economics and Policy     Full-text available via subscription   (Followers: 15)
Journal of Trust Management     Open Access   (Followers: 2)
Journal of Trust Research     Hybrid Journal   (Followers: 6)
Journal of Urban Economics     Hybrid Journal   (Followers: 24)
Journal of Workplace Learning     Hybrid Journal   (Followers: 13)
Journal of World Business     Hybrid Journal   (Followers: 7)
Journal on Innovation and Sustainability     Open Access   (Followers: 6)
Jurnal Hadhari : An International Journal     Open Access   (Followers: 2)
Jurnal Manajemen & Agribisnis     Open Access   (Followers: 1)
Kinerja : Journal of Business and Economics     Open Access  
Knowledge Management Research & Practice     Hybrid Journal   (Followers: 20)
Kredit und Kapital     Full-text available via subscription   (Followers: 4)
Kyklos     Hybrid Journal   (Followers: 7)
La Revue des Sciences de Gestion, Direction et Gestion     Full-text available via subscription  
Labour     Hybrid Journal   (Followers: 28)
Labour Economics     Hybrid Journal   (Followers: 41)
Labour: Journal of Canadian Labour Studies / Le Travail : revue d'√Čtudes Ouvri√®res Canadiennes     Full-text available via subscription   (Followers: 7)
Land Degradation and Development     Hybrid Journal   (Followers: 5)
Language Learning and Development     Hybrid Journal   (Followers: 11)
Language Sciences     Hybrid Journal   (Followers: 4)
Latin American Business Review     Hybrid Journal  
Latin American Journal of Business Management     Open Access  
Learning Organization     Hybrid Journal   (Followers: 12)
Letters in Spatial and Resource Sciences     Hybrid Journal   (Followers: 1)
Logistics Research     Open Access   (Followers: 6)
London Business School Review     Hybrid Journal  
Long Range Planning     Hybrid Journal   (Followers: 12)
Luxury : History, Culture, Consumption     Full-text available via subscription   (Followers: 2)
Luxury Research Journal     Hybrid Journal   (Followers: 1)
Main Economic Indicators - Principaux indicateurs economiques     Full-text available via subscription   (Followers: 3)
Management and Business Administration : Central Europe     Open Access  
Management Dynamics in the Knowledge Economy     Open Access   (Followers: 5)

  First | 1 2 3 4 5 6 | Last

Journal Cover International Journal of Business Excellence
  [SJR: 0.333]   [H-I: 12]   [3 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1756-0047 - ISSN (Online) 1756-0055
   Published by Inderscience Publishers Homepage  [420 journals]
  • Lessons learnt from process improvement in a non-profit organisation
    • Authors: Mohammad Zarei, Behrouz Zarei, Amir Hossein Ghapanchi
      Pages: 277 - 300
      Abstract: Non-profit organisations (NPOs) have to increase the effectiveness of their services/products and acquire satisfaction of their stakeholders. This aim can be achieved by improving their business processes and enable them by information and communication technology. Business processes improvement (BPI) is well known in for-profit organisations and achieved successful results, and NPOs should take it into consideration. But this concept in NPOs is not extensively applied and case studies on how NPOs should manage their process are required. This case study explains how to apply successful BPI in Astan, a NPO with more than '65' personnel and '5,000' unit of properties which running in the Iran real estate industry. During four months by series of actions which is taken by processes owners we identify, analyse and improve their business processes. Our results show that, NPOs due to high centralisation and bureaucratic structure, suffering from inefficient processes and ad hoc/innovative methods for improvement are highly needed.
      Keywords: business processes improvement; BPI; non-profit organisations; NPOs; business process reengineering; BPR; business process management; BPM; case study; Iran; real estate industry
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 277 - 300
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081927
      Issue No: Vol. 11, No. 3 (2017)
       
  • Analysis of homogeneity between organised and traditional retailers with
           respect to customer loyalty
    • Authors: Shyamaladevi Balakrishnan, Ravilochanan Parthasarathy
      Pages: 301 - 319
      Abstract: Huge numbers of traditional retail outlets are functioning at every metro, urban and rural locations of the country. Organised retail outlets are started to growing from last ecade. Competition becomes stiffer due to increased number of retail outlets. Hence, this study was conducted with the objectives of comparing organised and traditional retailers in terms of factors influencing customer loyalty in both formats. This study was conducted in Chennai, its suburban, Vellore and Coimbatore. Around six factors such as location, customer database, pricing, customer relation, customer profile and customer support had relatively strong influence on customer loyalty in organised retail outlets. Whereas, eight other factors such as customer profile, business expansion, business performance, customer database, inventory decisions, customer relation, customer support and working hours were turned out to be statistically significant for traditional retail which implied that all these eight factors were important for building customer loyalty in traditional retail outlets.
      Keywords: customer loyalty; customer retention; customer satisfaction; organised retailers; traditional retailers; retailing; India; retail outlet location; customer database; pricing; customer relationships; customer profiles; customer support; business expansion; business
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 301 - 319
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081928
      Issue No: Vol. 11, No. 3 (2017)
       
  • On value activities and competitive advantage: an empirical study
    • Authors: Daniel F. Jennings, Arunachalam Narayanan, Bimal Nepal, Norman Clark
      Pages: 320 - 343
      Abstract: Chief executive officers (CEOs) of both supplier and distributor firms can create and sustain a distinctive competitive advantage by working with sales managers (SMs) to establish and maintain appropriate capabilities that add value. However, there is not much information in either the marketing or strategic management literature about the process used by SMs and CEOs in developing such capabilities. Using the resource-based view (RBV) approach and the perceptions of CEOs and SMs from industrial distribution firms; a scale has been developed to investigate the importance of a firm's value activities on achieving a competitive value. While several studies have examined the differences in perception between CEOs and SMs with respect to product strategies, empirical studies investigating the value creating activities are almost non-existent. Results developed in this study using the differences in the mean perception scores of CEOs and SMs indicate the importance of the four value activities of supplier relationships, customer relationships, competitor relationships, and top management activities. The theoretical and managerial implications of the findings are discussed. Future research directions are presented.
      Keywords: managerial perceptions; value activities; capabilities; competitive advantage; empirical study; Chief Executive Officers; CEOs; sales managers; added value; resource-based view; RBV; value creation; supplier relationships; customer relationships; competitor re
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 320 - 343
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081929
      Issue No: Vol. 11, No. 3 (2017)
       
  • Factors influencing organisational performance: the role of knowledge
           sharing and organisational agility
    • Authors: Reza Salehzadeh, Javad Khazaei Pool, Abdol-Majid Mohseni, Gholamreza Tahani
      Pages: 344 - 356
      Abstract: The purpose of this research is to design a model for investigating the factors influencing organisational performance among employees of small and medium-sized enterprises (SMEs) in Iran. After distributing the questionnaires, 324 completed questionnaires were used for data analysis and the relationships between the research variables were tested using the structural equation modelling (SEM) approach. The findings indicated that organisational culture has a positive effect on knowledge sharing. Also, knowledge sharing has a positive effect on organisational agility and knowledge sharing and organisational agility have a positive effect on organisational performance. The results showed that pay attention to the development of an effective organisational culture, and facilitating the process of knowledge sharing and organisational agility can lead to the increased organisational performance.
      Keywords: organisational culture; knowledge sharing; organisational agility; organisational performance; Iran; small and medium-sized enterprises; SMEs; Iran; structural equation modelling; SEM; agile management
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 344 - 356
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081930
      Issue No: Vol. 11, No. 3 (2017)
       
  • The mediation role of frontline employee adaptability between service
           orientation and job outcomes: evidence from Indian power sector
    • Authors: Michael Sony, Nandakumar Mekoth
      Pages: 357 - 380
      Abstract: Frontline employees are indispensable part of service experience and FLE's who are adaptable are a plus point for the organisation and customer. From previous studies, the impact of service orientation on the job outcomes is observed. This research examines the relationship between service orientation, frontline employee adaptability and job outcomes like job satisfaction and job performance. The research finds a positive relationship between service orientation and frontline employee adaptability using structural equation modelling. Besides, FLE adaptability is found to positively impact job outcomes and found to be completely mediating the relationship between service orientation and job outcomes. The results and implications are discussed.
      Keywords: service orientation; job satisfaction; job performance; structural equation modelling; SEM; India; frontline employees; employee adaptability; India; power industry; job outcomes
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 357 - 380
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081931
      Issue No: Vol. 11, No. 3 (2017)
       
  • Enablers of contact centre service excellence: a practitioner's
           perspective
    • Authors: Surya Dharamdass, Yudi Fernando
      Pages: 381 - 396
      Abstract: This paper aims to focus on an under-researched aspect of the contact centre industry which is service excellence. Most contact centres put a priority on efficiency rather than effective service delivery. Delivering excellent service goes beyond satisfying a customer as it also delights the customer and increases customer loyalty which can be viewed as a key success factor for organisations. To develop the theoretical framework, content analysis of existing literature was conducted. Both the framework and the survey instrument developed were reviewed with industry experts for reliability and accuracy before broader distribution to the contact centre population of Malaysia. The theoretical framework was tested using partial least squares structural equation modelling with SmartPLS 3.0. The findings and discussions aim to provide scholars the enablers to focus for future research. For practitioners, the implication is to review existing performance measures and consider adopting the proposed enablers for service excellence to increase customer loyalty.
      Keywords: call centres; service excellence; customer service agents; CSAs; average handling time; AHT; first call resolution; FCR; Malaysia; service delivery; customer loyalty; partial least squares; PLS; structural equation modelling; SEM
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 381 - 396
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081932
      Issue No: Vol. 11, No. 3 (2017)
       
  • Identification of critical success factors and organisational competencies
           in construction companies using an integrated model (a case study of NASR
           consortium)
    • Authors: Morvarid Mohammad Amini, Mojtaba Hosseinalipour, Abbas Monavvarian
      Pages: 397 - 412
      Abstract: Despite a good start or reliance on a certain executive model, many organisations encounter failure in their plans due to the ignorance of managers and planners to a set of factors effective on implementation. Critical success factors (CSFs) determine the short-term strategies of the organisation. Moreover, identification of competencies is a source of original strategies which direct the organisation to the adaptation of a competency-based approach. The present study used a descriptive analytical method based on library studies and questionnaires to identify CSFs of a strategic plan for construction companies in five main categories including business processes, technology, resources and information, human resources and leadership. Using questionnaires, this study identified CSFs and organisational competencies based on an integrated model in the NASR consortium. The results show that CSFs included human resources and promotion of organisational culture, organisational structure for implementing strategic plan, technology-demand proportion, process training, strategic planning methods and frameworks, participation of employees in strategic planning process, promotion of staff skills for implementation of strategic plan.
      Keywords: critical success factors; CSFs; organisational competencies; integrated models; strategic planning; construction projects; construction industry; case study; Iran; NASR consortium; business processes; technology resources; information resources; leadership; human
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 397 - 412
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081933
      Issue No: Vol. 11, No. 3 (2017)
       
  • CRM effectiveness and customer satisfaction: moderating role of
           relationship duration
    • Authors: Morvarid Mohammad Amini, Mojtaba Hosseinalipour, Abbas Monavvarian
      Pages: 413 - 424
      Abstract: CRM has been broadly researched by academicians and practitioners over the past few decades since effective CRM bestows substantial benefits to every firm from customer outcomes to financial outcomes. The purpose of this paper is to examine the moderating role of relationship duration between CRM effectiveness (CRME) and customer satisfaction link. The study used survey data of 458 Indian retail-bank customers by convenience sampling procedure. Hierarchical regression analysis shows that relationship duration moderates the effect of CRME on satisfaction. Additionally, the results indicate that experienced customers are more satisfied with the bank than novice customers. The research provides vital implications for bank managers to customise CRM activities based on customer length of relationship. This study is the first attempt to provide empirical evidence for the moderating role of relationship duration between the constructs CRME and customer satisfaction.
      Keywords: CRM effectiveness; customer satisfaction; relationship duration; retail banks; India; banking industry; bank customers; customer relationship management
      Citation: International Journal of Business Excellence, Vol. 11, No. 3 (2017) pp. 413 - 424
      PubDate: 2017-01-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2017.081951
      Issue No: Vol. 11, No. 3 (2017)
       
 
 
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