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  Subjects -> BUSINESS AND ECONOMICS (Total: 2982 journals)
    - ACCOUNTING (84 journals)
    - BANKING AND FINANCE (256 journals)
    - BUSINESS AND ECONOMICS (1140 journals)
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    - HUMAN RESOURCES (92 journals)
    - INSURANCE (26 journals)
    - INTERNATIONAL COMMERCE (124 journals)
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    - MARKETING AND PURCHASING (77 journals)
    - MICROECONOMICS (24 journals)
    - PRODUCTION OF GOODS AND SERVICES (138 journals)
    - PUBLIC FINANCE, TAXATION (33 journals)
    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1140 journals)            First | 1 2 3 4 5 6 | Last

Showing 601 - 800 of 1566 Journals sorted alphabetically
Journal of Business and Psychology     Hybrid Journal   (Followers: 6)
Journal of Business and Technical Communication     Hybrid Journal   (Followers: 9)
Journal of Business and Technology (Dhaka)     Open Access  
Journal of Business Case Studies     Open Access  
Journal of Business Continuity & Emergency Planning     Full-text available via subscription   (Followers: 11)
Journal of Business Cycle Measurement and Analysis     Full-text available via subscription   (Followers: 1)
Journal of Business Economics     Hybrid Journal   (Followers: 5)
Journal of Business Economics and Management     Hybrid Journal   (Followers: 2)
Journal of Business Ethics     Hybrid Journal   (Followers: 30)
Journal of Business Ethics Education     Full-text available via subscription  
Journal of Business Management & Social Sciences Research     Open Access   (Followers: 1)
Journal of Business Research     Hybrid Journal   (Followers: 17)
Journal of Business Strategy     Hybrid Journal   (Followers: 12)
Journal of Business Venturing Insights     Hybrid Journal   (Followers: 1)
Journal of Case Studies     Open Access   (Followers: 1)
Journal of Chinese Economic and Business Studies     Hybrid Journal  
Journal of Choice Modelling     Hybrid Journal   (Followers: 1)
Journal of Co-operative Studies     Full-text available via subscription  
Journal of Cognition and Development     Hybrid Journal   (Followers: 6)
Journal of Comparative Asian Development     Hybrid Journal   (Followers: 1)
Journal of Comparative Economics     Hybrid Journal   (Followers: 4)
Journal of Competition Law and Economics     Hybrid Journal   (Followers: 22)
Journal of Consumer Behaviour     Hybrid Journal   (Followers: 19)
Journal of Consumer Policy     Hybrid Journal   (Followers: 3)
Journal of Consumer Research     Full-text available via subscription   (Followers: 36)
Journal of Contemporary European Research     Open Access   (Followers: 7)
Journal of Corporate Finance     Hybrid Journal   (Followers: 20)
Journal of Cultural Economics     Hybrid Journal   (Followers: 2)
Journal of Cultural Economy     Hybrid Journal   (Followers: 8)
Journal of Customer Behaviour     Full-text available via subscription   (Followers: 5)
Journal of Derivatives & Hedge Funds     Hybrid Journal   (Followers: 8)
Journal of Design, Business & Society     Hybrid Journal  
Journal of Developing Areas     Full-text available via subscription   (Followers: 5)
Journal of Development Economics     Hybrid Journal   (Followers: 52)
Journal of Development Studies     Hybrid Journal   (Followers: 24)
Journal of Developmental Entrepreneurship     Hybrid Journal   (Followers: 3)
Journal of East-West Business     Hybrid Journal  
Journal of Eastern European and Central Asian Research     Open Access   (Followers: 2)
Journal of Econometrics     Hybrid Journal   (Followers: 52)
Journal of Economic & Social Policy     Full-text available via subscription   (Followers: 10)
Journal of Economic & Financial Studies     Open Access  
Journal of Economic Behavior & Organization     Hybrid Journal   (Followers: 22)
Journal of Economic Development, Environment and People     Open Access   (Followers: 4)
Journal of Economic Dynamics and Control     Hybrid Journal   (Followers: 25)
Journal of Economic Geography     Hybrid Journal   (Followers: 14)
Journal of Economic Growth     Hybrid Journal   (Followers: 25)
Journal of Economic Integration     Full-text available via subscription   (Followers: 1)
Journal of Economic Interaction and Coordination     Hybrid Journal  
Journal of Economic Literature     Full-text available via subscription   (Followers: 72)
Journal of Economic Methodology     Hybrid Journal   (Followers: 5)
Journal of Economic Perspectives     Full-text available via subscription   (Followers: 105)
Journal of Economic Policy Reform     Hybrid Journal   (Followers: 8)
Journal of Economic Psychology     Hybrid Journal   (Followers: 11)
Journal of Economic Structures     Open Access   (Followers: 1)
Journal of Economic Studies     Hybrid Journal   (Followers: 10)
Journal of Economic Surveys     Hybrid Journal   (Followers: 8)
Journal of Economics     Hybrid Journal   (Followers: 9)
Journal of Economics & Management Strategy     Hybrid Journal   (Followers: 14)
Journal of Economics and Business     Hybrid Journal   (Followers: 15)
Journal of Economics and Political Economy     Open Access   (Followers: 5)
Journal of Economics and Public Finance     Open Access  
Journal of Education and Work     Hybrid Journal   (Followers: 11)
Journal of Education for Sustainable Development     Hybrid Journal   (Followers: 7)
Journal of Electronic Commerce in Organizations     Full-text available via subscription   (Followers: 1)
Journal of Emerging Trends in Economics and Management Sciences     Full-text available via subscription  
Journal of Empirical Finance     Hybrid Journal   (Followers: 18)
Journal of Engineering and Technology Management     Hybrid Journal   (Followers: 4)
Journal of Engineering Entrepreneurship, The     Full-text available via subscription   (Followers: 4)
Journal of Enterprising Culture     Hybrid Journal   (Followers: 2)
Journal of Entrepreneurship     Hybrid Journal   (Followers: 10)
Journal of Entrepreneurship and Business Innovation     Open Access   (Followers: 4)
Journal of Entrepreneurship and Innovation in Emerging Economies     Hybrid Journal   (Followers: 2)
Journal of Environment & Development     Hybrid Journal   (Followers: 4)
Journal of Ergonomics     Open Access   (Followers: 5)
Journal of European Industrial Training     Hybrid Journal   (Followers: 2)
Journal of European Integration     Hybrid Journal   (Followers: 27)
Journal of Evolutionary Economics     Hybrid Journal   (Followers: 8)
Journal of Evolutionary Studies in Business     Open Access   (Followers: 1)
Journal of Family and Economic Issues     Hybrid Journal   (Followers: 6)
Journal of Financial Crime     Hybrid Journal   (Followers: 333)
Journal of Financial Econometrics     Hybrid Journal   (Followers: 16)
Journal of Financial Intermediation     Hybrid Journal   (Followers: 23)
Journal of Financial Regulation and Compliance     Hybrid Journal   (Followers: 5)
Journal of Financial Research     Hybrid Journal   (Followers: 5)
Journal of Financial Risk Management     Open Access   (Followers: 7)
Journal of Gambling Business and Economics     Full-text available via subscription   (Followers: 4)
Journal of Global Business Administration     Open Access   (Followers: 1)
Journal of Global Entrepreneurship Research     Open Access   (Followers: 1)
Journal of Global Optimization     Hybrid Journal   (Followers: 4)
Journal of Hazardous Materials     Hybrid Journal   (Followers: 11)
Journal of Health Management     Hybrid Journal   (Followers: 9)
Journal of Health Organisation and Management     Hybrid Journal   (Followers: 18)
Journal of Housing Economics     Hybrid Journal   (Followers: 10)
Journal of Human Resource Costing & Accounting     Hybrid Journal   (Followers: 4)
Journal of Hydrodynamics, Ser. B     Full-text available via subscription   (Followers: 1)
Journal of Indian Business Research     Hybrid Journal  
Journal of Industrial Economics     Hybrid Journal   (Followers: 20)
Journal of Industrial Relations     Hybrid Journal   (Followers: 10)
Journal of Industry, Competition and Trade     Hybrid Journal   (Followers: 6)
Journal of Institutional Economics     Hybrid Journal   (Followers: 8)
Journal of Intellectual Capital     Hybrid Journal   (Followers: 3)
Journal of Intelligence Studies in Business     Open Access   (Followers: 1)
Journal of Intergenerational Relationships     Hybrid Journal   (Followers: 4)
Journal of International & Interdisciplinary Business Research     Open Access  
Journal of International Academic Research     Open Access   (Followers: 2)
Journal of International Business Research     Full-text available via subscription   (Followers: 3)
Journal of International Business Studies     Hybrid Journal   (Followers: 27)
Journal of International Education in Business     Hybrid Journal   (Followers: 2)
Journal of Language, Technology & Entrepreneurship in Africa     Open Access  
Journal of Law and Economics     Full-text available via subscription   (Followers: 52)
Journal of Law, Economics, and Organization     Hybrid Journal   (Followers: 20)
Journal of Legal Studies     Full-text available via subscription   (Followers: 42)
Journal of Manufacturing Processes     Full-text available via subscription   (Followers: 5)
Journal of Mathematical Economics     Hybrid Journal   (Followers: 1)
Journal of Media Economics     Hybrid Journal   (Followers: 3)
Journal of Medical Economics     Hybrid Journal   (Followers: 6)
Journal of Monetary Economics     Hybrid Journal   (Followers: 48)
Journal of Money Laundering Control     Hybrid Journal   (Followers: 323)
Journal of Money, Credit and Banking     Hybrid Journal   (Followers: 46)
Journal of Multi-Criteria Decision Analysis     Hybrid Journal   (Followers: 2)
Journal of Multinational Financial Management     Hybrid Journal   (Followers: 4)
Journal of Neuroscience, Psychology, and Economics     Full-text available via subscription   (Followers: 9)
Journal of Nonprofit Education and Leadership     Full-text available via subscription   (Followers: 6)
Journal of Open Innovation : Technology, Market, and Complexity     Open Access  
Journal of Organizational Behavior     Hybrid Journal   (Followers: 35)
Journal of Organizational Behavior Management     Hybrid Journal   (Followers: 15)
Journal of Organizational Computing and Electronic Commerce     Hybrid Journal   (Followers: 2)
Journal of Payments Strategy & Systems     Full-text available via subscription   (Followers: 4)
Journal of Peasant Studies     Hybrid Journal   (Followers: 20)
Journal of Pension Economics and Finance     Hybrid Journal   (Followers: 5)
Journal of Policy Analysis and Management     Hybrid Journal   (Followers: 14)
Journal of Policy Modeling     Hybrid Journal   (Followers: 9)
Journal of Population Economics     Hybrid Journal   (Followers: 17)
Journal of Positive Psychology     Hybrid Journal   (Followers: 13)
Journal of Post Keynesian Economics     Full-text available via subscription   (Followers: 9)
Journal of Poverty     Hybrid Journal   (Followers: 10)
Journal of Productivity Analysis     Hybrid Journal   (Followers: 2)
Journal of Property Research     Hybrid Journal   (Followers: 5)
Journal of Regional Analysis and Policy     Open Access  
Journal of Regulatory Economics     Hybrid Journal   (Followers: 7)
Journal of Research in Business, Economics and Management     Open Access   (Followers: 2)
Journal of Retailing     Hybrid Journal   (Followers: 11)
Journal of Risk and Uncertainty     Hybrid Journal   (Followers: 20)
Journal of Scheduling     Hybrid Journal   (Followers: 5)
Journal of Securities Operations & Custody     Full-text available via subscription   (Followers: 5)
Journal of Social and Economic Development     Full-text available via subscription   (Followers: 2)
Journal of Social Entrepreneurship     Hybrid Journal   (Followers: 5)
Journal of Socio-Economics     Hybrid Journal   (Followers: 4)
Journal of South Asian Development     Hybrid Journal   (Followers: 3)
Journal of Sports Media     Full-text available via subscription   (Followers: 3)
Journal of Sustainable Society     Open Access   (Followers: 6)
Journal of Systems and Information Technology     Hybrid Journal   (Followers: 4)
Journal of Technology Management & Innovation     Open Access   (Followers: 4)
Journal of the Asia Pacific Economy     Hybrid Journal   (Followers: 2)
Journal of the European Economic Association     Hybrid Journal   (Followers: 17)
Journal of the Knowledge Economy     Hybrid Journal   (Followers: 1)
Journal of the Operations Research Society of China     Hybrid Journal   (Followers: 3)
Journal of the University of Ruhuna     Open Access  
Journal of Transport Economics and Policy     Full-text available via subscription   (Followers: 15)
Journal of Trust Management     Open Access   (Followers: 1)
Journal of Trust Research     Hybrid Journal   (Followers: 5)
Journal of Urban Economics     Hybrid Journal   (Followers: 20)
Journal of Workplace Learning     Hybrid Journal   (Followers: 10)
Journal of World Business     Hybrid Journal   (Followers: 6)
Journal on Innovation and Sustainability     Open Access   (Followers: 5)
Jurnal Hadhari : An International Journal     Open Access  
Jurnal Manajemen & Agribisnis     Open Access   (Followers: 1)
Knowledge Management Research & Practice     Hybrid Journal   (Followers: 20)
Kredit und Kapital     Full-text available via subscription   (Followers: 2)
Kyklos     Hybrid Journal   (Followers: 6)
La Revue des Sciences de Gestion, Direction et Gestion     Full-text available via subscription  
Labour     Hybrid Journal   (Followers: 9)
Labour Economics     Hybrid Journal   (Followers: 22)
Labour: Journal of Canadian Labour Studies / Le Travail : revue d'√Čtudes Ouvri√®res Canadiennes     Full-text available via subscription   (Followers: 6)
Land Degradation and Development     Hybrid Journal   (Followers: 4)
Language Learning and Development     Hybrid Journal   (Followers: 10)
Language Sciences     Hybrid Journal   (Followers: 4)
Latin American Business Review     Hybrid Journal  
Latin American Journal of Business Management     Open Access  
Letters in Spatial and Resource Sciences     Hybrid Journal   (Followers: 1)
Logistics Research     Open Access   (Followers: 5)
Long Range Planning     Hybrid Journal   (Followers: 10)
Luxury : History, Culture, Consumption     Full-text available via subscription   (Followers: 2)
Luxury Research Journal     Hybrid Journal   (Followers: 1)
Main Economic Indicators - Principaux indicateurs economiques     Full-text available via subscription   (Followers: 3)
Management and Business Administration : Central Europe     Open Access  
Management Dynamics in the Knowledge Economy     Open Access   (Followers: 5)
Management of Environmental Quality: An International Journal     Hybrid Journal   (Followers: 5)
Management Science and Economic Review     Open Access   (Followers: 1)
Managerial Economics     Open Access  
Margin The Journal of Applied Economic Research     Hybrid Journal   (Followers: 3)
Maritime Economics & Logistics     Hybrid Journal   (Followers: 2)
Maritime Studies     Open Access   (Followers: 8)
Marketing Science     Full-text available via subscription   (Followers: 23)
Mathematical Finance     Hybrid Journal   (Followers: 9)
Mathematical Methods of Operations Research     Hybrid Journal   (Followers: 10)
Mathematics and Financial Economics     Hybrid Journal   (Followers: 6)
Mathematics of Operations Research     Full-text available via subscription   (Followers: 9)
Measuring Business Excellence     Hybrid Journal   (Followers: 1)
Memorias     Open Access  

  First | 1 2 3 4 5 6 | Last

Journal Cover International Journal of Business Excellence
  [SJR: 0.31]   [H-I: 6]   [3 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1756-0047 - ISSN (Online) 1756-0055
   Published by Inderscience Publishers Homepage  [416 journals]
  • Triple bottom line extended - a bipolar approach of implementation,
           assessment and reporting of sustainable business models and sustainable
           business practices
    • Pages: 139 - 151
      Abstract: The objective is to describe the applicability and relevance of the consensus formula in the context of the triple bottom line (TBL) approach. A bipolar approach with an empirical example is provided to introduce an extended approach of TBL, namely TBLx2. TBLx2 extends the standard TBL, thus demonstrating a counterview, compatibility and counterview to TBL. The approach provides opportunities for further research beyond contemporary practices and previous studies, shifting the focus from current status towards future direction in the implementation, assessment, reporting of sustainable business models and sustainable business practices. TBLx2 contributes to expanding the current approach of TBL that is mainly unilateral in theory and practice, so as to become bilateral through addressing the other side of the coin - namely, what is not implemented, assessed and reported in company efforts at business sustainability in the marketplace and society as a whole.
      Keywords: triple bottom line; TBL; business sustainability; performance; sustainable business models; sustainable business practices; consensus formula
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 139 - 151
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.078016
      Issue No: Vol. 10, No. 2 (2016)
       
  • Optimisation of burning loss in reheating furnace of hot rolling mill
           using Taguchi technique
    • Authors: G.S. Dangayach, Priyanka Gupta
      Pages: 152 - 161
      Abstract: Most of the steel rolling mills are facing a great problem of large volume of burning losses in reheating furnace. The losses are nearly 3.5% to 4%. Literature review indicates that there is no specific methodology available to control the burning loss to its lowest possible valve. We have conducted a series of experiments in a steel rolling mill using Taguchi methodology (L<SUB align="right">9 orthogonal array) and analysed it using Minitab software. In this experimentation, temperature, soaking zone time and surface area of the raw material was considered as a process parameter with three levels and burning loss as a response variable. ANOVA is performed to provide information about the significance of the process parameters to affect the response variable. The confirmation experiment was conducted using the optimum values of the process parameters. The confirmation experiment results in the burning loss value of 1.1837% which is very near to the experimental value. This indicates the robustness of the design of our experiment.
      Keywords: reheating furnaces; burning loss; Taguchi methods; orthogonal arrays; Minitab; optimisation; hot rolling mills; steel rolling mills; temperature; soaking zone time; material surface area; design of experiments; DOE; ANOVA
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 152 - 161
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.077991
      Issue No: Vol. 10, No. 2 (2016)
       
  • Effect of environment, colour and music on customer loyalty in restaurants
           and coffee shops
    • Authors: G.S. Dangayach, Priyanka Gupta
      Pages: 162 - 176
      Abstract: Maintaining an existing customer has recently been the focus of many managers compared to efforts to acquire new customers. Therefore, this study examines the effect of environment, colour and music on customer loyalty in restaurants and coffee shops. 400 customers of restaurants and coffee shops existing in Tehran were selected as sample and were administered questionnaires of which validity and reliability were confirmed. The results of the analysis using structural equations showed that environment exerted positive and significant effect on customer loyalty. The effect of colour on customer loyalty was positive and significant. The direct influence of music on customer loyalty was not significant. Generally speaking, this study emphasised the influences of environment and colour on customer loyalty.
      Keywords: environment effect; colour effect; music effect; customer loyalty; restaurants; coffee shops; Tehran; Iran; structural equation modelling; SEM
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 162 - 176
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.077992
      Issue No: Vol. 10, No. 2 (2016)
       
  • Investigation of overvalued and undervalued stocks: the case of BSE
           Sensex
    • Authors: Shraddha Mishra, Raj Kumar
      Pages: 177 - 189
      Abstract: Concerns with overvaluation and undervaluation in financial markets are the focus of behavioural economics and finance (Barberis and Thaler, 2003). The prime objective of the paper is to analyse the valuation of the stocks in the market. There are two giant indices in Indian stock market, i.e., Bombay Stock Exchange and National Stock Exchange (BSE & NSE). We refereed BSE index for the study because of the higher market capitalisation to gross domestic product (GDP) ratio as compared to NSE index. The period of the study is five years from 2009-2013. The top 20 companies listed at BSE on the basis market capitalisation as of 31 March 2013 have been chosen. Due to data inadequacy, two companies namely Coal India Ltd. and Cairn Ltd has not been considered. The study concludes that out of 18 companies, seven are overvalued, whereas, 11 are undervalued. It has also been observed that overvalued companies are the kings of their respective industry and they are retrieving the benefits of their leadership from the market. Finally, the study reveals that the Indian stock market is moderate and efficient in nature.
      Keywords: shares valuation; stock markets; market capitalisation; overvalued stocks; undervalued stocks; case study; BSE Sensex; India; gross domestic product; GDP; market leaders
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 177 - 189
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.077993
      Issue No: Vol. 10, No. 2 (2016)
       
  • Systematic retrofit methodology for chemical batch processes to improve
           economic and production performance
    • Authors: Yeshwant Raj, Himanshu Gupta
      Pages: 190 - 208
      Abstract: In the process industry, whenever there is new product introduced then generally it is manufactured at any of the existing plant utilities that are being used for any other previous product. Now with certain modifications in plant setup, it is then utilised and made compatible with formulations process of new product. This process is termed as retrofitting of plant utilities. For example, the product 'A' is being manufactured at a plant that is having five reactors and various other equipments. It is decided that some new product 'B' would be manufactured in the same plant by taking the change over from 'A'. The mechanical engineer section then would do some modifications in the existing plant as they could inter connect only three rectors or more based on the requirement of manufacturing process of new product 'B' and also with certain extra fittings it is made change over to new product 'B'. The objective is not restricted to economic process improvement as ecological aspects related to the process energy consumption are also investigated and Pareto-front analysis is conducted. By retrofitting it has been concluded with a massive change in the efficiency in both the aspects.
      Keywords: retrofitting; chemical batch processing; batch reactors; crystallisers; profit; economic performance; systematic retrofit; production performance; process improvement; energy consumption.
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 190 - 208
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.077994
      Issue No: Vol. 10, No. 2 (2016)
       
  • Enablers and barriers of mobile banking opportunities in rural India:
           a strategic analysis
    • Authors: Abhishek Behl, Manju Singh, V.G. Venkatesh
      Pages: 209 - 239
      Abstract: The development of financial inclusive sector in India has been promising with mobile technology playing a prominent role. The rate of growth of rural teledensity is phenomenal. Mobile banking (M-Banking) has therefore proved to be a win-win situation for both banks and telecom companies. On a parallel track, it is seen that acceptance and adoption of mobile as a channel has been an issue in rural areas. There seems to be dearth of analysis of factors resulting in the slow rate of growth. This paper attempts to dig out barriers and enablers of M-Banking in rural India and weave them using an interpretive structural modelling (ISM). The model results in connecting the dots and help the policy makers of banks and telecom companies analyse the issues faced at various levels. The results will add to the body of literature and simultaneously help practitioners to understand the various levels of implementation.
      Keywords: mobile banking; m-banking; business excellence; rural inclusion; interpretive structural modelling; ISP; telecom strategy; telecommunications; India; enablers; barriers; rural areas; rural communities
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 209 - 239
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.077999
      Issue No: Vol. 10, No. 2 (2016)
       
  • Designing the strategy map for hotels with key performance indicators of
           balanced scorecard using DEMATEL technique
    • Authors: Devkant Kala, S.C. Bagri
      Pages: 240 - 263
      Abstract: Performance measurement has become a part of the necessary requirement for hotels to operate successfully and to create competitive advantages in the dynamic environment. Balanced scorecard (BSC), a system which enables organisations to measure and manage corporate performance, has attracted much attention by researchers and practitioners as a method of integrating financial and non-financial performance measures. The present study attempts to design the strategy map for hotels using key performance indicators from BSC perspective. The decision making trial and evaluation laboratory (DEMATEL) method is utilised to determine relationships between the performance indicators and to construct a strategy map with logical links to improve hotel performance. The constructed strategy map using DEMATEL technique would help hotel entrepreneurs and managers in investing valuable resources, prioritising performance indicators and making effective strategic initiatives to improve organisational performance. The present study also reveals that although financial indicators are important, the focus on non-financial indicators may offer greater opportunities for measuring the hotel effectiveness in the long term.
      Keywords: strategy maps; balanced scorecard; BSC; key performance indicators; KPIs; DEMATEL; hotels; performance measurement; hotel performance; organisational performance; hospitality industry; hotel management
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 240 - 263
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.078005
      Issue No: Vol. 10, No. 2 (2016)
       
  • Studies of CRM: management capabilities and the mediating role of
           customer satisfaction
    • Pages: 264 - 282
      Abstract: Although service capabilities have long been recognized as a primary means of achieving customer relationship management performance, little attention has been devoted to explore the possible mediators between them. To address this gap, the current study constructed a related model to examine this issue. Utilizing multiple sources from customer service centers in the bank industry, the empirical findings show that the mediator, i.e., customer satisfaction, strengthens the influence of the three service capabilities on customer relationship management performance. New insight clearly shows the contributions which aid in understanding the essential service applications for customer satisfaction implementation of customer relationship management.
      Keywords: customer relationship management; CRM; customer satisfaction; human service capability; information technology; IT; marketing knowledge; customer service centers; banking industry; bank services
      Citation: International Journal of Business Excellence, Vol. 10, No. 2 (2016) pp. 264 - 282
      PubDate: 2016-07-31T23:20:50-05:00
      DOI: 10.1504/IJBEX.2016.078027
      Issue No: Vol. 10, No. 2 (2016)
       
 
 
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