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  Subjects -> BUSINESS AND ECONOMICS (Total: 3080 journals)
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BUSINESS AND ECONOMICS (1139 journals)                  1 2 3 4 5 6 | Last

Showing 1 - 200 of 1566 Journals sorted alphabetically
4OR: A Quarterly Journal of Operations Research     Hybrid Journal   (Followers: 9)
Abacus     Hybrid Journal   (Followers: 11)
Accounting Forum     Hybrid Journal   (Followers: 22)
Acta Amazonica     Open Access   (Followers: 3)
Acta Commercii     Open Access   (Followers: 2)
Acta Oeconomica     Full-text available via subscription   (Followers: 2)
Acta Scientiarum. Human and Social Sciences     Open Access   (Followers: 4)
Acta Universitatis Danubius. Œconomica     Open Access  
Acta Universitatis Nicolai Copernici Zarządzanie     Open Access   (Followers: 3)
AD-minister     Open Access   (Followers: 2)
ADR Bulletin     Open Access   (Followers: 5)
Advances in Developing Human Resources     Hybrid Journal   (Followers: 21)
Advances in Economics and Business     Open Access   (Followers: 12)
AfricaGrowth Agenda     Full-text available via subscription   (Followers: 1)
African Affairs     Hybrid Journal   (Followers: 57)
African Development Review     Hybrid Journal   (Followers: 33)
African Journal of Business and Economic Research     Full-text available via subscription   (Followers: 1)
African Journal of Business Ethics     Open Access   (Followers: 7)
African Review of Economics and Finance     Open Access   (Followers: 3)
Afro-Asian Journal of Finance and Accounting     Hybrid Journal   (Followers: 7)
Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi     Open Access   (Followers: 3)
Agronomy     Open Access   (Followers: 11)
Akademika : Journal of Southeast Asia Social Sciences and Humanities     Open Access   (Followers: 4)
Alphanumeric Journal : The Journal of Operations Research, Statistics, Econometrics and Management Information Systems     Open Access   (Followers: 4)
American Economic Journal : Applied Economics     Full-text available via subscription   (Followers: 126)
American Journal of Business     Hybrid Journal   (Followers: 15)
American Journal of Business and Management     Open Access   (Followers: 51)
American Journal of Business Education     Open Access   (Followers: 10)
American Journal of Economics and Business Administration     Open Access   (Followers: 24)
American Journal of Economics and Sociology     Hybrid Journal   (Followers: 28)
American Journal of Evaluation     Hybrid Journal   (Followers: 12)
American Journal of Finance and Accounting     Hybrid Journal   (Followers: 18)
American Journal of Health Economics     Full-text available via subscription   (Followers: 13)
American Journal of Industrial and Business Management     Open Access   (Followers: 23)
American Journal of Medical Quality     Hybrid Journal   (Followers: 7)
American Law and Economics Review     Hybrid Journal   (Followers: 26)
ANALES de la Universidad Central del Ecuador     Open Access   (Followers: 1)
Annales de l'Institut Henri Poincare (C) Non Linear Analysis     Full-text available via subscription   (Followers: 1)
Annals in Social Responsibility     Full-text available via subscription  
Annals of Finance     Hybrid Journal   (Followers: 28)
Annals of Operations Research     Hybrid Journal   (Followers: 8)
Annual Review of Economics     Full-text available via subscription   (Followers: 29)
Applied Developmental Science     Hybrid Journal   (Followers: 3)
Applied Economics     Hybrid Journal   (Followers: 44)
Applied Economics Letters     Hybrid Journal   (Followers: 28)
Applied Economics Quarterly     Full-text available via subscription   (Followers: 10)
Applied Financial Economics     Hybrid Journal   (Followers: 23)
Applied Mathematical Finance     Hybrid Journal   (Followers: 7)
Applied Stochastic Models in Business and Industry     Hybrid Journal   (Followers: 5)
Arab Economic and Business Journal     Open Access   (Followers: 3)
Archives of Business Research     Open Access   (Followers: 5)
Arena Journal     Full-text available via subscription   (Followers: 1)
Argomenti. Rivista di economia, cultura e ricerca sociale     Open Access   (Followers: 2)
ASEAN Economic Bulletin     Full-text available via subscription   (Followers: 5)
Asia Pacific Business Review     Hybrid Journal   (Followers: 5)
Asia Pacific Journal of Human Resources     Hybrid Journal   (Followers: 318)
Asia Pacific Viewpoint     Hybrid Journal  
Asia-Pacific Journal of Business Administration     Hybrid Journal   (Followers: 3)
Asia-Pacific Journal of Operational Research     Hybrid Journal   (Followers: 3)
Asian Business Review     Open Access   (Followers: 2)
Asian Case Research Journal     Hybrid Journal   (Followers: 1)
Asian Development Review     Open Access   (Followers: 14)
Asian Economic Journal     Hybrid Journal   (Followers: 8)
Asian Economic Papers     Hybrid Journal   (Followers: 7)
Asian Economic Policy Review     Hybrid Journal   (Followers: 3)
Asian Journal of Accounting and Governance     Open Access   (Followers: 3)
Asian Journal of Business Ethics     Hybrid Journal   (Followers: 7)
Asian Journal of Social Sciences and Management Studies     Open Access   (Followers: 6)
Asian Journal of Sustainability and Social Responsibility     Open Access  
Asian Journal of Technology Innovation     Hybrid Journal   (Followers: 8)
Asian-pacific Economic Literature     Hybrid Journal   (Followers: 5)
AStA Wirtschafts- und Sozialstatistisches Archiv     Hybrid Journal   (Followers: 5)
Atlantic Economic Journal     Hybrid Journal   (Followers: 15)
Australasian Journal of Regional Studies, The     Full-text available via subscription   (Followers: 2)
Australian Cottongrower, The     Full-text available via subscription   (Followers: 1)
Australian Economic Papers     Hybrid Journal   (Followers: 22)
Australian Economic Review     Hybrid Journal   (Followers: 6)
Australian Journal of Maritime and Ocean Affairs     Hybrid Journal   (Followers: 10)
Balkan Region Conference on Engineering and Business Education     Open Access   (Followers: 1)
Baltic Journal of Real Estate Economics and Construction Management     Open Access   (Followers: 1)
Banks in Insurance Report     Hybrid Journal   (Followers: 1)
BBR - Brazilian Business Review     Open Access   (Followers: 4)
Benchmarking : An International Journal     Hybrid Journal   (Followers: 11)
BER : Consumer Confidence Survey     Full-text available via subscription   (Followers: 4)
BER : Economic Prospects : An Executive Summary     Full-text available via subscription  
BER : Economic Prospects : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Intermediate Goods Industries Survey     Full-text available via subscription   (Followers: 1)
BER : Manufacturing Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Motor Trade Survey     Full-text available via subscription   (Followers: 1)
BER : Retail Sector Survey     Full-text available via subscription   (Followers: 2)
BER : Retail Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Survey of Business Conditions in Building and Construction : An Executive Summary     Full-text available via subscription   (Followers: 4)
BER : Survey of Business Conditions in Manufacturing : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Survey of Business Conditions in Retail : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Trends : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Wholesale Sector Survey     Full-text available via subscription   (Followers: 1)
Berkeley Business Law Journal     Free   (Followers: 11)
Bio-based and Applied Economics     Open Access   (Followers: 1)
Biodegradation     Hybrid Journal   (Followers: 1)
Biology Direct     Open Access   (Followers: 7)
Black Enterprise     Full-text available via subscription  
Board & Administrator for Administrators only     Hybrid Journal  
Border Crossing : Transnational Working Papers     Open Access   (Followers: 2)
Briefings in Real Estate Finance     Hybrid Journal   (Followers: 5)
British Journal of Industrial Relations     Hybrid Journal   (Followers: 30)
Brookings Papers on Economic Activity     Open Access   (Followers: 47)
Brookings Trade Forum     Full-text available via subscription   (Followers: 3)
BRQ Business Research Quarterly     Open Access   (Followers: 2)
Building Sustainable Legacies : The New Frontier Of Societal Value Co-Creation     Full-text available via subscription   (Followers: 1)
Bulletin of Economic Research     Hybrid Journal   (Followers: 17)
Bulletin of Geography. Socio-economic Series     Open Access   (Followers: 7)
Bulletin of Indonesian Economic Studies     Hybrid Journal   (Followers: 3)
Bulletin of the Dnipropetrovsk University. Series : Management of Innovations     Open Access   (Followers: 1)
Business & Entrepreneurship Journal     Open Access   (Followers: 16)
Business & Information Systems Engineering     Hybrid Journal   (Followers: 5)
Business & Society     Hybrid Journal   (Followers: 9)
Business : Theory and Practice / Verslas : Teorija ir Praktika     Open Access   (Followers: 1)
Business and Economic Research     Open Access   (Followers: 6)
Business and Management Horizons     Open Access   (Followers: 12)
Business and Management Research     Open Access   (Followers: 17)
Business and Management Studies     Open Access   (Followers: 9)
Business and Politics     Hybrid Journal   (Followers: 6)
Business and Professional Communication Quarterly     Hybrid Journal   (Followers: 7)
Business and Society Review     Hybrid Journal   (Followers: 5)
Business Economics     Hybrid Journal   (Followers: 6)
Business Ethics: A European Review     Hybrid Journal   (Followers: 16)
Business Horizons     Hybrid Journal   (Followers: 8)
Business Information Review     Hybrid Journal   (Followers: 13)
Business Management and Strategy     Open Access   (Followers: 40)
Business Research     Hybrid Journal   (Followers: 2)
Business Strategy and the Environment     Hybrid Journal   (Followers: 12)
Business Strategy Review     Hybrid Journal   (Followers: 7)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Business Systems & Economics     Open Access   (Followers: 2)
Business Systems Research Journal     Open Access   (Followers: 5)
Business, Management and Education     Open Access   (Followers: 17)
Business, Peace and Sustainable Development     Full-text available via subscription   (Followers: 3)
Bustan     Hybrid Journal   (Followers: 1)
Cadernos EBAPE.BR     Open Access   (Followers: 1)
Cambridge Journal of Economics     Hybrid Journal   (Followers: 54)
Cambridge Journal of Regions, Economy and Society     Hybrid Journal   (Followers: 9)
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration     Hybrid Journal   (Followers: 1)
Canadian Journal of Economics/Revue Canadienne d`Economique     Hybrid Journal   (Followers: 26)
Canadian journal of nonprofit and social economy research     Open Access   (Followers: 2)
Capitalism and Society     Hybrid Journal   (Followers: 2)
Capitalism Nature Socialism     Hybrid Journal   (Followers: 11)
Case Studies in Business and Management     Open Access   (Followers: 8)
CBU International Conference Proceedings     Open Access   (Followers: 1)
Central European Journal of Operations Research     Hybrid Journal   (Followers: 5)
Central European Journal of Public Policy     Open Access   (Followers: 1)
CESifo Economic Studies     Hybrid Journal   (Followers: 16)
Chain Reaction     Full-text available via subscription  
Challenge     Full-text available via subscription   (Followers: 4)
China & World Economy     Hybrid Journal   (Followers: 15)
China : An International Journal     Full-text available via subscription   (Followers: 16)
China Economic Journal: The Official Journal of the China Center for Economic Research (CCER) at Peking University     Hybrid Journal   (Followers: 9)
China Economic Review     Hybrid Journal   (Followers: 10)
China Finance Review International     Hybrid Journal   (Followers: 5)
China Nonprofit Review     Hybrid Journal   (Followers: 3)
China perspectives     Open Access   (Followers: 11)
Chinese Economy     Full-text available via subscription  
Ciência & Saúde Coletiva     Open Access   (Followers: 2)
CLIO América     Open Access   (Followers: 1)
Cliometrica     Hybrid Journal   (Followers: 2)
COEPTUM     Open Access  
Community Development Journal     Hybrid Journal   (Followers: 24)
Compensation & Benefits Review     Hybrid Journal   (Followers: 6)
Competition & Change     Hybrid Journal   (Followers: 10)
Competitive Intelligence Review     Hybrid Journal   (Followers: 2)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal   (Followers: 5)
Computational Economics     Hybrid Journal   (Followers: 9)
Computational Mathematics and Modeling     Hybrid Journal   (Followers: 8)
Computer Law & Security Review     Hybrid Journal   (Followers: 15)
Computers & Operations Research     Hybrid Journal   (Followers: 10)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14)
Contemporary Wales     Full-text available via subscription   (Followers: 3)
Contextus - Revista Contemporânea de Economia e Gestão     Open Access   (Followers: 1)
Contributions to Political Economy     Hybrid Journal   (Followers: 6)
Corporate Communications An International Journal     Hybrid Journal   (Followers: 5)
Corporate Philanthropy Report     Hybrid Journal   (Followers: 2)
Corporate Reputation Review     Hybrid Journal   (Followers: 4)
Creative and Knowledge Society     Open Access   (Followers: 10)
Creative Industries Journal     Hybrid Journal   (Followers: 8)
CRIS - Bulletin of the Centre for Research and Interdisciplinary Study     Open Access   (Followers: 1)
Crossing the Border : International Journal of Interdisciplinary Studies     Open Access   (Followers: 4)
Cuadernos de Administración (Universidad del Valle)     Open Access   (Followers: 1)
Cuadernos de Economía     Open Access   (Followers: 1)
Cuadernos de Economia - Latin American Journal of Economics     Open Access   (Followers: 1)
Cuadernos de Estudios Empresariales     Open Access   (Followers: 1)
Current Opinion in Creativity, Innovation and Entrepreneurship     Open Access   (Followers: 8)
De Economist     Hybrid Journal   (Followers: 12)
Decision Analysis     Full-text available via subscription   (Followers: 8)
Decision Sciences     Hybrid Journal   (Followers: 15)
Decision Support Systems     Hybrid Journal   (Followers: 15)
Defence and Peace Economics     Hybrid Journal   (Followers: 16)
der markt     Hybrid Journal   (Followers: 1)
Desenvolvimento em Questão     Open Access  
Development     Full-text available via subscription   (Followers: 23)
Development and Change     Hybrid Journal   (Followers: 46)
Development and Learning in Organizations     Hybrid Journal   (Followers: 7)

        1 2 3 4 5 6 | Last

Journal Cover Benchmarking : An International Journal
  [SJR: 0.556]   [H-I: 38]   [11 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1463-5771
   Published by Emerald Homepage  [335 journals]
  • A developed case-based reasoning system for machine tool selection
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Subtractive manufacturing process is the controlled removal of unwanted material from the parent workpiece for having the desired shape and size of the product. Several types of available machine tools are utilized to carry out this manufacturing operation. Selection of the most appropriate machine tool is thus one of the most crucial factors in deciding the success of a manufacturing organization. Ill-suited machine tool may often lead to reduced productivity, flexibility, precision and poor responsiveness. Choosing the best suited machine tool for a specific machining operation becomes more complex, as the process engineers have to consider a diverse range of available alternatives based on a set of conflicting criteria. Design/methodology/approach Case-based reasoning (CBR), an amalgamated domain of artificial intelligence and human cognitive process, has already been proven to be an effective tool for ill-defined and unstructured problems. It imitates human reasoning process, using specific knowledge accumulated from the previously encountered situations to solve new problems. This paper elucidates development and application of a CBR system for machine tool selection while fulfilling varying user defined requirements. Here, based on some specified process characteristic values, past similar cases are retrieved and reused to solve a current machine tool selection problem. Findings A software prototype is also developed in Visual BASIC 6.0 and three real time examples are illustrated to validate the application potentiality of CBR system for the said purpose. Originality/value The developed CBR system for machine tool selection retrieves a set of similar cases and selects the best matched case nearest to the given query set. It can successfully provide a reasonable solution to a given machine tool selection problem where there is a paucity of expert knowledge. It can also guide the process engineers in setting various parametric combinations for achieving maximum machining performance from the selected machine tool, although fine tuning of those settings may often be required.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:27:04Z
      DOI: 10.1108/BIJ-07-2016-0103
       
  • An Approach to Address Principal Supplier Development Impediments
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The purpose of this paper is to assist a manufacturer for determining the principal Supplier Development Impediments (SDIs) that are affecting the Supplier Development Programs (SDPs) and yield a basis for drawing the appropriate mitigation strategies. Design/methodology/approach The proposed approach starts with the application of fuzzy analytic hierarchy process and Pareto analysis to obtain the principal SDIs. Subsequently, the Interpretive Structural Modeling (ISM) and Fuzzy-Matrice d'Impacts Croisés-Multiplication Appliquée à un Classement (FMICMAC) analysis are applied on the principal SDIs to explore the root causes inducing ineffectiveness in the SDPs. Findings The outcomes of the proposed approach were demonstrated through a case study conducted in an Indian automotive components manufacturing company. The principal SDIs were identified, ranked, classified and structurally related for the said case company’s manufacturing environment. It was found that, lack of competent workforce, level of nascent relationship between manufacturer and suppliers and poor devolution of authority were the main SDIs that the case company has to primarily focus to make its SDPs effective. Research limitations/implications Although the study was conducted in a practical case situation, the obtained results are not indiscriminate to the other case situations. However, the proposed approach can be applied for analyzing the SDIs in any manufacturing environment once the set of SDIs relevant to that environment are carefully chosen. Practical implications The methodology would assist a manufacturer to proactively identify the SDIs that it has to primarily focus and subsequently devise the mitigation strategies for smooth running of its SDPs. Originality/value By utilizing the identified SDIs and applying the proposed methodology a manufacturer can find the main SDIs that are making the SDPs ineffective and accordingly fix the hindrances through certain mitigation strategies designed.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:27:03Z
      DOI: 10.1108/BIJ-12-2015-0120
       
  • Benchmarking Knowledge Management Practices in Small and Medium
           Enterprises: A Fuzzy Multicriteria Group Decision Making Approach
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The purpose of this paper is to formulate the process of measuring and benchmarking the performance of knowledge management (KM) practices as a multicriteria group decision making problem and presents a new multicriteria group decision making approach for effectively evaluating the performance of KM practices to meet the interests of various stakeholders in small and medium enterprises (SMEs). Design/methodology/approach A new multicriteria group decision making approach is developed for evaluating the performance of KM practices of individual SMEs. Intuitionistic fuzzy numbers are used for representing the subjective assessments of decision makers in evaluating the relative importance of the evaluation criteria and the performance of individual KM practices with respect to specific evaluation criteria. A fuzzy multicriteria group decision making algorithm is developed for measuring and benchmarking the performance of alternative KM practices. Findings The proposed multicriteria group decision making approach is capable of effectively evaluating the performance of KM practices through adequately considering the presence of multiple decision makers, the multi-dimensional nature of the evaluation problem and appropriately modeling the subjectiveness and imprecision of the evaluation process. The presentation of an example shows that the proposed fuzzy multicriteria group decision making algorithm is simple to use and efficient in computation. Research limitations/implications The outcome of the multicriteria group decision making approach is highly dependent on the inputs provided by the decision maker. Practical implications The novelty from this research lies in the utilization of a multicriteria group decision making approach for evaluating the performance of KM practices in an organization. The outcome from the performance evaluation process allows the enterprise to adopt appropriate KM practices for achieving competitive advantages. Originality/value The originality of the paper is on the development of the multicriteria group decision making approach for effectively measuring and benchmarking the performance of KM practices of individual SMEs.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:27:02Z
      DOI: 10.1108/BIJ-01-2016-0013
       
  • A fuzzy goal programming approach for selecting sustainable suppliers
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Due to the ever increasing concern towards sustainability, suppliers nowadays are evaluated on the basis of environmental performances. The data on supplier's performance is not always available in quantitative form and evaluating supplier on the basis of qualitative data is a challenging task. The purpose of this paper is to develop a framework for the selection of suppliers by evaluating them on the basis of both quantitative and qualitative data. Design/methodology/approach Literature on sustainability, green supply chain and lean practices related to supplier selection is critically reviewed. Based on this, a two phase fuzzy goal programming approach integrating hyperbolic membership function is proposed to solve the ambiguous supplier selection problem. Findings Results obtained through the proposed approach is compared with the traditional models (Jadidi, Zolfaghari, & Cavalieri, 2014; Ozkok & Tiryaki, 2011; Zimmermann, 1978) of supplier selection and was found to be optimal as it achieves higher aspiration level. Practical implications The proposed model is adaptive to solve real world problems of supplier selection as all criterion do not possess the same weights, so the managers can change the criterion and their weights according to their requirement. Originality/value This paper provides the decision makers a robust framework to evaluate and select sustainable supplier based on both quantitative and qualitative data. The results obtained through the proposed model achieves greater satisfaction level as compared to those achieved by traditional methods.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:51Z
      DOI: 10.1108/BIJ-11-2015-0110
       
  • Capability Assessment of Army Spare Parts Replenishment System:
           Suitability for a Dynamic Time Separated Lean-Agile Supply
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The paper is aimed at identifying the strengths and weaknesses of the current spare parts replenishment system of the Army. This exercise is being done with an aim to assess the capability of the current system to implement a time separated lean-agile system of spare parts replenishment. Design/methodology/approach The paper is based on a survey conducted on people in managerial ranks, working in the field of military logistics. The survey is thereafter summarized to ascertain the current status of spare parts replenishment system in the army. The findings of the survey are elaborated at the end of the paper. Findings The strengths of the current spare parts replenishment system are highlighted. This is followed with the weaknesses of the system in implementing a dynamic lean-agile replenishment system Originality/value The paper is aimed at assessing the capability of the current spare parts replenishment system and its ability to adapt to a novel replenishment system that is lean in peace time to save money and agile during war to increase reliability of equipment achieved by a certainty of supply. The survey conducted on the persons actually involved in this logistics reveals areas that need emphasis in order to achieve such a time separated lean-agile replenishment system.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:49Z
      DOI: 10.1108/BIJ-11-2015-0113
       
  • Globalization and Bank Efficiency Nexus: Empirical Evidence from the
           Malaysian Banking Sector
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The paper provides new empirical evidence on the impact of economic globalization on the efficiency of the banking sector. The paper also investigates to what extent the internal (i.e. bank specific characteristics) and external (i.e. macroeconomic conditions) factors influences the efficiency of banks while controlling for the impact of the different dimensions of globalization. Design/methodology/approach The analysis is confined into two stages. In the first stage, we employ the bias corrected Data Envelopment Analysis (DEA) method to compute the efficiency of individual banks during the period 1999 – 2012. We then use bootstrap regressions to examine the impact of economic globalization on bank efficiency, while controlling for the potential impacts of contextual variables. Findings The empirical findings indicate that, the impacts of personal contacts, information flows and cultural proximity seem to work in favour of Malaysian banks’ efficiency. A plausible reason could be due to the fact that capital account liberalization is usually accompanied by liberalization of the financial services sector, resulting in a greater competition and subsequently eroding monopolistic profits. The empirical findings also bring forth the importance of and political globalization in determining the efficiency of banks operating in the Malaysian banking sector. Originality/value The present provides for the first time empirical evidence on the performance of the banking sector and to establish new empirical evidence on the impact of globalization. The empirical evidence on the impact of globalization on the banking sector is completely missing from the literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:48Z
      DOI: 10.1108/BIJ-09-2014-0090
       
  • DEA and Monte Carlo Simulation Approach towards Green Car Selection
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Automakers are engaged in manufacturing both efficient and inefficient green cars. The purpose of this paper is to categorise efficient green cars and inefficient green cars followed by making improvement of efficiencies of identified inefficient green cars for distribution fitting. Design/methodology/approach We have used 2014 edition of secondary data published by the Automotive Research Centre of Automobile Club of Southern California. The paper provides methodology of applying data envelopment analysis (DEA) consisting of 50 decision making units (DMUs) of green cars with 6 input indices (emission, braking, ride quality, acceleration, turning circle, and luggage capacity) and 2 output indices (miles per gallon (MPG), and torque) integrated with Monte Carlo simulation for drawing significant statistical inferences graphically. Findings The findings of this study showed that there are 27 efficient and 23 inefficient DMUs along with improvement matrix. Additionally, the study highlighted the best fitting distributions for improved efficient green cars for respective indices. Research limitations/implications This study suffers from limitations associated with 2014 edition of secondary data used in this research. Practical implications This study may be useful for motorists with efficient listing of green cars, whereas automakers can be benefitted with distribution fitting of improved efficient green cars using Monte Carlo simulation for calibration. Originality/value The paper uses DEA to empirically examine classification of green cars and applies Monte Carlo simulation for distribution fitting to improved efficient green cars to decide appropriate range of their attributes for calibration.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:37Z
      DOI: 10.1108/BIJ-11-2015-0112
       
  • Relationships among ERP, supply chain orientation and operational
           performance: An analysis of structural equation modeling
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The principal aim of this study is to investigate the interactions among enterprise resource planning (ERP) practices, supply chain orientation (SCO), and operational performance (OPER) by forming a macro perspective based on a scientific foundation powered by a Resource-Based View (RBV). Design/methodology/approach Exploratory and confirmatory factor analyses verified the underlying dimensions of SCO and ERP practices. The covariance-based structural equation modeling was employed to test the direct and indirect effects of SCO and ERP practices constructs on OPER. Findings Results revealed that SCO has significant and positive effects on OPER whereas ERP practices has not. Moreover, the indirect effect of ERP practices with the mediating effects of SCO is stronger than their direct effects. In addition, the origin of the ERP practices is found to be an important critical success factor. Originality/value Although much research has investigated the direct effect of ERP practices on performance, this study points out the importance of SCO in observing the stronger impacts of ERP practices.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:24Z
      DOI: 10.1108/BIJ-11-2015-0116
       
  • Design Chain Visibility: How much information should you share with your
           partners during New Product Development projects?
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Researchers maintain that the more activities of New Product Development (NPD) process are outsourced to partners, the higher the need for integration. This paper aims at studying: i. to what extent the amount of information shared with the partners during NPD projects (DC visibility) depends on the degree of outsourcing (DC virtuality), ii. what context variables (product features and business relationship features) influence this relationship. Design/methodology/approach This paper provides two sets of quantitative indexes to measure: the relevance of the activities outsourced during the NPD project (i.e. virtuality), in terms of the spread of the outsourced technological knowledge, and in terms of outsourced workload; and the amount of information that a focal company shares with product development partners (i.e. visibility). Seven NPD projects in different companies have been analyzed to investigate visibility, virtuality and the implications of contingencies. Findings The cross-case analysis shows that the amount of information shared with the partners during the NPD project varies with the relevance of outsourced activities. In particular, the higher the relevance, the higher the amount of information shared with the partner. Partner location and integration, trust, and ICT support have a role in determining the amount of information shared with each single partner. Originality/value This study adopts an original network perspective in that the whole set of partners involved in the NPD process is analyzed. New quantitative indexes of visibility and virtuality of NPD projects are proposed, along with original insights about the impact of context variables. The quantitative indexes provide also a useful managerial tool to evaluate whether a focal company has the possibility to build competitive advantages that exploit unique resources beyond the boundaries of the company.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:03Z
      DOI: 10.1108/BIJ-04-2016-0059
       
  • To Examine the Relationships between Supplier Development Practices and
           Supplier-Buyer Relationship Practices from the Supplier's Perspective
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The purpose of this study is to examine the relationships between supplier development practices (SDP) and supplier-buyer relationship practices from the supplier's perspective (SBRSP), and seeks to understand how specific supplier development practices may impact on a buyer's operational performance as well as supplier-buyer relationship practices. Design/methodology/approach We conducted a survey of 512 respondents from the different manufacturing firms in India, and applied structural equation modelling (SEM) to test a structural model that proposes the impacts of various efforts of SDP on a buyer’s performance as well as SBRSP. Findings The study concludes that SDP and SBRSP together improve the relationship between buyer and supplier and this improved relationship leads for competitive advantages followed by profitability. Results indicate that SPBSR can be improved under the condition of SDP and SBRSP together. SDP are driven by Productive Measure (PM) and Competitive Pressure (CP) whereas Customer Uncertainty (CU) is found to be statistically insignificant. Research limitations/implications Study carried out is in North Maharashtra Industrial Zone of India where Auto sector and Machine/Components manufacturing firm are established from considerable time. Results of the study are limited to manufacturing organizations predominantly focusing on the automobile sector and Machine/Components manufacturing firm. Practical implications This study provides significant insights into the specific impact of various SDP and SBRSP for both academics and practitioners. SDP along with SBRSP practices lead to improvement in relationship leading to competitive advantages. SBRSP, suggests that trust, long term commitments and suppliers perspective are important practices for relationship improvement. Originality/value The current study attempts to identify what are the success factors for supplier-buyer relationship from the supplier's perspective and supplier development practices? And how supplier-buyer relationship can be improved under condition of supplier development practices and supplier-buyer relationship from the supplier's perspective? Hence the aim is at developing a more thorough understanding of the outcomes of a supplier-buyer relationship improvement from both buyer’s and supplier’s perspective, under the conditions of supplier development to achieve competitive advantages leading to profitability. Further, the study analyzes the effect of improved supplier-buyer relationship for achieving competitive advantage leading to profitability.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:01Z
      DOI: 10.1108/BIJ-01-2016-0006
       
  • Benchmarking green chemistry adoption by “big pharma” and
           generics manufacturers
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The purpose of this paper is to benchmark current adoption of green chemistry practices by the innovative and generic pharmaceutical companies and examine the drivers, barriers and future opportunities. Design/methodology/approach The authors examined publicly available data for the top 10 “big pharma” and top 10 generic drug manufacturers. Using the IQ Green Chemistry working group framework for effective green chemistry programs, they scored each of the 20 companies in seven key areas. Findings The study finds that generic drug companies have not embraced green chemistry at the level of the innovative pharmaceutical companies (average green chemistry score of 2 versus 11 for “big pharma”). Top two barriers for them include: a) lack of pressure and incentives, and b) the burdensome regulatory process for making changes in the manufacturing process. Research limitations/implications The research is based on publicly disclosed information. It is possible that some generic drug manufacturers have begun to work internally on green chemistry but have not disclosed externally yet. Future research should include a survey or interviews of generic drug manufacturers. Practical implications The company-level analysis, benchmarking framework, and results are of value for researchers and practitioners interested in advancing greater adoption of green chemistry by the pharmaceutical industry. Originality/value This study provides the first company-level benchmarking of green chemistry adoption by the largest innovative and generics drug manufacturers. It contributes to the literature on the barriers and drivers for greater adoption of green chemistry.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:26:01Z
      DOI: 10.1108/BIJ-01-2016-0003
       
  • Lean implementation and a process approach-an exploratory study
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose This paper proposes, that without acknowledging that lean adoption needs to reach beyond the shop floor, it cannot be sustained, and neither is the transformation into a truly lean enterprise possible. This paper is an attempt to address the gap in the scientific knowledge regarding the challenges of lean adoption in manufacturing organizations. The underlying assumption is that successful and sustainable adoption of lean should be approached from the perspective of business process change. By applying the logic of business process change to manufacturing environments, and by exploring the opportunities for lean implementation that reach far beyond manufacturing, the study is expected to contribute to the development of the existing knowledge. Design/methodology/approach The research objectives were achieved by conducting the qualitative case study. Two case companies were chosen based on their differing approaches to the introduction and implementation of lean initiatives. Data was collected through in depth, semi-structured interviews supported by shop-floor observations. Findings The paper provides insights into how can lean implementation be facilitated while a systematic, business process change is utilized. By contrasting the two cases, meaningful conclusions were drawn and certain managerial implications outlined. Originality/value This paper presents a new approach to lean implementation and aims to bridge both the theoretical and empirical gaps between the concepts of lean implementation and business process management.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:25:59Z
      DOI: 10.1108/BIJ-02-2016-0018
       
  • Select the best supply chain by risk analysis for Indian industries
           environment using MCDM approaches
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Risk management in supply chain is not an easy task due to different uncertainty and intricacy. Management of risk is necessary for smooth operation of supply chains. For this purpose, in this paper multi criteria decision making approaches are demonstrated to select the best supply chain which has minimum risks. Design/methodology/approach In proposed methodologies different steps i.e. goal, risks attributes, risks sub-attributes and alternatives are identified for the selection of best supply chain using ANP which is being followed by MOORA method. Findings Findings of this paper are highly valuable for Indian manufacturing industries for risk management in supply chains. It helps the researchers and managers to deal with different type of uncertainty and risks associated with supply chain. Research limitations/implications This research is limited only for risk management in supply chains. Other issues in supply chain can be analyze and further extended by other MCDM approaches Originality/value - This paper identified the different risks in supply chains and a systematic way to find out the best supply chain which helps the researchers and managers in risk mitigation.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:25:57Z
      DOI: 10.1108/BIJ-09-2015-0090
       
  • Evaluation and prioritisation of manufacturing flexibility alternatives
           using integrated AHP and TOPSIS method: evidence from a fashion apparel
           firm
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose The study aims to propose a novel integrated approach using AHP and TOPSIS methods for evaluation and prioritization of appropriate manufacturing flexibility type required in the face of multiple environmental uncertainties. Design/methodology/approach Using a case study of an Indian fashion apparel firm, the study demonstrates the application of proposed integrated framework for evaluation and prioritization of manufacturing flexibility. The study uses AHP method to determine importance weight of environmental uncertainty criteria and sub criteria and then employs TOPSIS method to determine the final ranking of manufacturing flexibility types required to cope up these uncertainties. Findings The findings of the case suggest that proposed integrated approach is feasible and practically implementable for manufacturing flexibility assessment. Research limitations/implications AHP has been extensively studied and used but the major limitation of this proposed approach is large number of pair wise comparisons involved leading to difficulty in maintaining consistency in pairwise comparisons. Practical implications The proposed approach can work as a benchmarking tool to practitioners in evaluating and prioritizing manufacturing flexibility alternatives and suggest strategic allocation of resource by prioritizing different manufacturing flexibilities types Originality/value Unlike conventional approaches, the study provides meaningful knowledge to decision makers by demonstrating a simple, flexible and efficient method to evaluate and rank appropriate manufacturing flexibility types.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:25:33Z
      DOI: 10.1108/BIJ-07-2015-0077
       
  • Identification and analysis of employee branding typology using fuzzy
           c-means clustering
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose This study aims at identifying and analysing the typology of employee branding in an airline company using fuzzy c-means (FCM) clustering to improve the quality of employee brand. Design/methodology/approach Data was collected from employees of Air India, Chennai division using a questionnaire and analysed using FCM to find the optimum cluster number. The nature of each cluster was analysed to know its type. Findings The results prove the presence of four types viz. all-stars, injured reserves, rookies and strike-out kings in the aviation company. It is proven that employees in all-star have high level of knowledge of desired brand (KDB) and psychological contract (PC), those in injured reserves have high KDB and low PC, rookies have low KDB and high PC and strike-out kings have low KDB and PC. Research limitations/implications Results of this study are limited to the Air India employees. This study contributes to employee branding by empirically substantiating the proposed typology using FCM. It proposes the need to analyse organisations individually before comparisons. Practical implications The management must focus on the quality of training and development programs to enhance the position of rookies and strike-out kings. It must also receive regular feedback from injured reserves and strike-out kings to evaluate their perception of PC. Originality/value This is the first paper to empirically prove the typology of employee branding and to implement FCM in clustering employees for enhancing the employee brand’s quality.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:25:19Z
      DOI: 10.1108/BIJ-01-2016-0010
       
  • Road Map for The Implementation of Green Manufacturing Practices in Indian
           Manufacturing Industries.: An ISM approach
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 5, July 2017.
      Purpose Green manufacturing (GM) has received growing attention in the last few years. As today’s business environment is highly competitive, dynamic and volatile in nature, green manufacturing is seen as the winning strategy to be adopted by manufacturers. In this scenario successful implementation of green manufacturing by manufacturers can give them an edge over their competitors. This paper aims to identify and develop the structural relationship among different factors for successful implementation of GM. Design/methodology/approach A questionnaire-based survey and interpretive structural modeling (ISM) approach has been applied in this study. In this research, 12 factors have been identified, such as top management commitment, supplier and materials management, green product and process design, employee training and empowerment, etc. On the basis of survey results and opinions of experts from industry and academia, a structural relationship model has been developed through an ISM approach. Findings Top management commitment has highest driving power for the implementation of GM. Effective implementation of GM will improve organization performance in terms of product cost and quality. For effective implementation of GM, management should not ignore people development, product and process development as well. Practical implications Developed model will be useful to managers, decision makers, and practitioners of GM in prioritizing their resources more effectively. Originality/value Critical success factor play a pivotal role for the assessment and implementation of green manufacturing practices. Identification of key success factors and their mutual relationship can help in implementation of GM practices in various organizations. It is probably one of the leading attempts to provide road map to the implementation of GM practices in Indian manufacturing industries.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-05-18T11:25:19Z
      DOI: 10.1108/BIJ-08-2015-0084
       
  • Multi-sector framework for benchmarking in facilities management
    • First page: 826
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. This research attempts to develop a framework to guide the use of benchmarking. Design/methodology/approach The research adopts a cross sectional survey design. Data was collected using self-administered questionnaires on FM organizations in Lagos metropolis, Abuja and Port Harcourt. The results of the survey were supplemented with interviews with FM unit heads in the study areas. The framework was validated using a focus group discussion with 10 FM industry experts. Findings A framework which serves as a guide for the use of best practice benchmarking was developed. It showed that there is a relationship between best practice benchmarking and location. Research limitations/implications The evaluation of the framework was limited by the number of participants involved and being that it has not been put to use. Originality/value This study develops a multi- sector framework to guide use of best practice benchmarking in Facilities management. The framework explains the relationship between organizational characteristics and best practice benchmarking. In addition, there are limited empirical benchmarking frameworks in facilities management literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:21Z
      DOI: 10.1108/BIJ-10-2015-0093
       
  • Product benchmarking in the air cargo industry: non-parametric measurement
           of an aircraft value for money
    • First page: 857
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose To present an objective decision-making framework and conduct a benchmarking study in the air cargo industry. Design/methodology/approach The decision-making framework and benchmarking methodology evaluates the aircraft value for money (VfM) as a benefit-to-cost ratio calculated adopting a measure of relative efficiency. This efficiency score is measured as a comprehensive efficiency index obtained by combining several efficiency scores calculated by implementing four Data Envelopment Analysis models. Findings The framework is used to carry on a benchmarking study in the air cargo industry on a sample of 27 airplanes. The average VfM is 67.04%, with measurements between 39.96% and 116.03%. Only 3 airplanes achieve full VfM and behave as benchmarks to the remaining airplanes. Boeing B727-200 is a broad player in the market. Some old cargo models (DC 9-30F) deliver the same amount of VfM as more recent aircraft models (i.e., MD-11F and A300-600F). Research limitations/implications The decision-making framework and benchmarking methodology can usefully support managers to make sound decisions and plans. Even though DEA generates attributes weights to different alternatives that are independent of the buyer preferences, the framework flexibility allows introducing a weighting scheme to take into account for the managers preferences for certain aircraft performance/functional features. It can easily include new functional/performance measurements and adapt the VfM measurement to the particular economic context, strategy, and business model of the airlines, or be transferred to different industries. Originality/value The framework combines technical, functional performance and economic cost measurements to get a unique efficiency index to evaluate the airplane VfM.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:18Z
      DOI: 10.1108/BIJ-06-2016-0086
       
  • Quantifying SWOT analysis for the Indian coal mining industry using Fuzzy
           DEMATEL
    • First page: 882
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of the study is to quantify the SWOT analysis for the Indian coal mining industry using Fuzzy-DEMATEL (Decision-Making Trial and Evaluation Laboratory). Design/methodology/approach After obtaining 17 factors from literature and expert opinion, an interview questionnaire was designed and tested to assure the content validity of questionnaire. A group of 15 qualified experts consisting of 4 professors from academic institutions and 11 management professionals from mining sector with substantial experience were consulted. Findings The result from casual relationship implied that the decision makers should focus on improving the ability of exploitation and production using quality improvement initiative such as lean production, developing research and development units for clean coal technology and working with strong exporters. This study also finds that foreign investment in mining sector is also a main factor that highly influences other factors. Research limitations/implications The study is based on personal judgments and the shortage of respondents limits the study to ensure the validity. Practical implications The stated strategies both for the government and industry through SWOT analysis could facilitate improved productivity of the Indian coal industry if adopted. Originality/value This paper demonstrates a process for quantitative SWOT analysis for the Indian Coal Mining Industry that can be performed even when there is dependence among factors.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:20Z
      DOI: 10.1108/BIJ-06-2016-0089
       
  • Relation between marketing expenses and bank's financial position:
           Ukrainian reality
    • First page: 903
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The main aim of this paper is to determine relation between marketing expenses and bank’s financial position. Factor and cluster analyses were applied to unify different financial variables into financial clusters. Each cluster has specific long-term and short-term financial position and is allocated to appropriate rating position of new rating system. Using rating positions, it is possible to determine whether overall bank position is fragile or stable, and which financial position is vulnerable. Comparing marketing expenses with financial positions, it is possible to evaluate how effectively banks manage their financial resources, and what impact marketing activity has on the financial position. Design/methodology/approach Financial statements of Ukrainian banks for last 5 years are analyzed. Database of financial documents are reviewed. Coefficient, principal components, and hierarchical cluster analyzes are applied to elaborate new rating system. “Bartlett’s Test of Sphericity” and “Kaiser-Meyer-Olkin Measure of Sampling Adequacy Test” validate input data. Box-and-whisker plots are used to describe graphically interaction between marketing expenses and bank financial positions. Findings The new rating system describes short-term and long-term bank financial positions. In their marketing activity, Ukrainian banks mostly have uneven distribution of marketing expenses in context of financial positions. Such pattern disrupts long-term stability of Ukrainian banking system. Each financial variable has different impact on marketing activity; however, the correlation level is insignificant. In general, Ukrainian banks do not consider financial positions in marketing planning. Practical implications New rating system can be used by the National Bank of Ukraine, the main supervisory bank of Ukraine, to determine fragile banks and to predict their bankruptcy. Banks may use findings to analyze their financial positions and to find optimal marketing expenses. Originality/value This paper contributes into the scientific literature in novelty of marketing-finance interaction in the Ukrainian banking system. New rating system of Ukrainian banks considers different aspects of bank financial stability: liquidity level, credit risks, deposit portfolio, and bank’s ability to attract additional financial resources on financial markets. Cluster analysis helps to allocate similar financial factors to different clusters and to evaluate financial risks in conjunction. As legal regulations concerning banking market, are also considered, the rating system can be adjusted to different countries. In addition, marketing expenses are analyzed in context of banks’ financial positions.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:26Z
      DOI: 10.1108/BIJ-02-2016-0026
       
  • Multi-criterion and multi-period performance benchmarking of products and
           services: discovering hidden performance gaps
    • First page: 934
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose A product or service usually has multiple measurable characteristics, and its performance on different measures may vary and may change over time. Multi-criterion and multi-period performance benchmarking presents a challenge for management to determine performance gaps among comparable products or services. In this paper, we propose a new performance benchmarking method to address this challenge. Design/methodology/approach We develop this method by formulating two benchmarking functions: A differentiation function based on Shewhart average and standard deviation charts to distinguish the performance of products or services on a single measure, and a categorization function to classify each product’s or service’s overall performance across all measures. By systematically removing the lowest-performing products or services from comparison, we use these functions iteratively to detect performance gaps. Findings Using this method, we find performance gaps in each of three benchmarking applications of airports, hotels, and minivans, although a number of performance gaps are not obvious from the raw data. Research limitations/implications Our benchmarking study focuses on the quantifiable outcome performance of products and services. Practical implications This benchmarking method is generic and applicable to most products and services. It is robust not only for discovering performance gaps, but also for providing useful insights for managers to prioritize improvement efforts on individual performance measures. Originality/value The novelty of this benchmarking method lies in that it can not only find the “best overall” products or services for all performance measures, but can also pinpoint the “best-in-class” products or services as well as performance gaps for each performance measure. In addition, this paper presents several original ideas for performance benchmarking, including: (1) using the control limits of Shewhart control charts to categorize performance gaps, (2) systematically removing the lowest-performing products or services from comparison for the purpose of detecting hidden performance gaps, and (3) using symbolic expressions to integrate benchmarking results from all measures and to show all performance gaps intuitively.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:22Z
      DOI: 10.1108/BIJ-10-2015-0100
       
  • Benchmarking fuzzy logic and ANFIS approaches for leanness evaluation in
           an Indian SME: a case study
    • First page: 973
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this article is to present a study that is focused on application of Fuzzy Logic and ANFIS approaches for leanness evaluation in an Indian Small and Medium Size Enterprise (SME). Design/methodology/approach Lean manufacturing concepts are being adopted by SMEs to sustain in the competitive manufacturing landscape. Performance of lean system need to be assessed using appropriate methods. A model for measuring lean performance is proposed with five enablers, 30 criteria and 90 attributes. Leanness index is computed using Fuzzy logic approach and benchmarked with ANFIS approach. Findings Leanness index computed using fuzzy logic approach is found to be (4.47, 5.97, 7.55) and that of ANFIS approach is found to be 5.84 to facilitate benchmarking of leanness evaluation. After finding weaker areas, certain improvement initiatives are being deployed. Research limitations/implications The developed model for leanness evaluation has been test implemented in a SME. In future, the model could be test implemented in several SMEs. Practical implications A case study conducted in an SME involved in heavy engineering fabrication is presented. Hence, the inferences derived from the study has practical propensity. Originality/value The development of leanness evaluation model for SMEs and deployment in an industrial scenario are the original contributions of the authors.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:16Z
      DOI: 10.1108/BIJ-06-2016-0083
       
  • Longer, faster and heavier freight trains – is this the solution for
           European railways? Findings from a case study
    • First page: 994
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The objective of this paper is to examine the necessity of longer and/ heavier and/or faster freight train operations and their viability in the European context. Design/methodology/approach Using a case study, the current research applies qualitative methods, including desktop research and informal discussion with the rail freight industry and shippers. The case study is the recently conducted trial of 1.5 km long Marathon freight train in Europe. Findings The research finds that at this stage there is no commercial necessity of running a 1.5km long train. There are technical and operational limitations which are less problematic, but the commercial necessity is a must and that will need sufficient traffic volume on a longer route (to justify extra time and cost incurred in marshalling yard and reasonable pre- and post- consolidated rail transport haul). The time required to form up/disperse such large formation could arguably be a major constraint for the train itself as well as for other services run on the same network. The authors agree in principle with the ‘do more with less’ notion and the necessity of faster train concept. Also we are agreeing with the heavier train aspect. Practical implications Considering the current and future (more semi-finished and finished, containerized) cargo trend, it is more important that freight train is operated consistently, reliably, and commercially attractive relatively faster and frequent serving moderate distances (around 300+ km). Towards this, the operation of merging two (or more) short trains to form up to 750m long trains should be explored, in particular on the nine Rail Freight Corridors (RFCs), to identify the potential and realistic opportunities for commercial deployment of ‘longer and/or faster and/or and heavier’ freight train. Originality/value The case study provides an important platform for debate on the contemporary notion of 'longer', 'faster' and 'heavier' freight trains in the European context.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:25Z
      DOI: 10.1108/BIJ-05-2015-0051
       
  • A classification scheme for representing the variation in business and
           supply chain performance in Indian manufacturing industry
    • First page: 1013
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this study is to identify a classification scheme which represents the variation in business and supply chain performance of supply chains in Indian manufacturing industry. Classification is done by presenting an empirical taxonomy of clusters representing supply chains in Indian manufacturing industry based on variation in supply chain excellence index (SCEI) and business performance index (BPI). Design/methodology/approach The clustering of supply chains in Indian manufacturing industry is done by considering BPI and SCEI as clustering variables, which were found by using survey responses and results of a prior empirical study which was carried out in Indian manufacturing industry. The cluster analysis is performed by using Ward's Agglomerative Hierarchical Clustering followed by using K-means clustering algorithm to establish final set of clusters. Findings It was found that supply chains in Indian manufacturing industries can be clustered in four major clusters which are named as strategic, celebrity, capable and undeveloped cluster. The characteristics of these clusters reveal some major characteristics of supply chains in Indian manufacturing industry. Originality/value The research work presented in this paper takes a novel way to introduce the clusters of supply chains in Indian manufacturing industry. The researchers who are seeking patterns in large data sets of manufacturing companies of Indian industry will be benefitted by using the proposed clusters. While practitioners who are seeking to move their supply chain one step ahead will also reap the benefits of the paper by seeking the characteristics of particular cluster.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:15Z
      DOI: 10.1108/BIJ-04-2016-0049
       
  • Measuring business sustainability in food service operations: a case study
           in the fast food industry
    • First page: 1037
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The aim of this research is to develop an approach to measure business sustainability in food service operations. The main objectives are to understand the concepts of business sustainability and, after constructing a framework based on a literature review, to assess the relation between the proposed framework and the empirical case study in a fast food retailer chain. Design/methodology/approach In order to examine the applicability of the proposed framework, focus group interview and face-to-face interviews were conducted. Additionally, some other secondary data such as official websites or company reports were also used to support the interview results. Findings Finding of the research result has shown most of the factors of business sustainability employed to measure sustainability food service operations are supported. Originality/value This study contributes to the literature by showing that Environmental and Social sustainability are significantly recognized in the corporation. More importantly, through the data analysis, a new factor of social sustainability namely community contribution has been found. The contribution of this paper is certainly applicable to other food service operations who wish to achieve a good degree of business sustainability.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:17Z
      DOI: 10.1108/BIJ-04-2015-0030
       
  • An application of data envelopment analysis for Korean banks with negative
           data
    • First page: 1052
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose We measure the comparative efficiency of 18 Korean commercial banks under the presence of negative observations and examine performance differences among them by grouping them according to their market conditions. Design/methodology/approach We employ two data envelopment analysis (DEA) models such as a Banker, Charnes, and Cooper (BCC) model and a modified slacks-based measure of efficiency (MSBM) model, which can handle negative data. The BCC model is proven to be translation invariant for inputs or outputs depending on output or input orientation. Meanwhile, the MSBM model is unit invariant in addition to translation invariant. We compare results from both models and choose one for interpreting results. Findings Most Korean banks recovered from the worst performance in 2011 and showed similar performance in recent years. Among three groups such as national banks, regional banks, and special banks, the most special banks demonstrated superb performance across models and years. Especially, the performance difference between the special banks and the regional banks was statistically significant. We concluded that the high performance of the special banks was due to their nationwide market access and ownership type. Practical implications This study demonstrates how to analyze and measure the efficiency of entities when variables contain negative observations using a data set for Korean banks. We have tried two major DEA models that are able to handle negative data and proposed a practical direction for future studies. Originality/value Although there are research papers for measuring the performance of banks in Korea, all of the papers in the topic have studied efficiency or productivity using positive data sets. However, variables such as net incomes and growth rates frequently include negative observations in bank data sets. This is the first paper to investigate the efficiency of bank operations in the presence of negative data in Korea.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:26Z
      DOI: 10.1108/BIJ-02-2016-0023
       
  • Strategies for modern operations management: answers from European
           manufacturing companies
    • First page: 1065
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose This research enlarges the debate on the operations management strategies pursued by manufacturing companies. It focuses on issues concerning servitisation and customisation, enterprise resource planning (ERP) and Lean agile, supply chain orchestration, corporate social responsibility (CSR) and Lean for design management. Design/methodology/approach A questionnaire of eight questions which stemmed from a literature review was completed by 152 senior operations managers from 120 large European manufacturing companies. Responses were scaled from strongly agree to strongly disagree. The results were tested for reliability using Cronbach’s alpha test. The questions were tested through a one-sample t test. Findings The 152 respondents consider servitisation and standardisation to be a trade-off. They consider integration of ERP strategies with Lean and agile systems and customised products/processes to be difficult. Furthermore, suppliers’ orchestration is considered not that suitable for manufacturing companies and suppliers’ CSR performance measurement excessive. By contrast, a CSR internal performance measurement is helpful for increasing sales. The respondents also indicate that there is a lack of Lean tools for design and development processes and Six Sigma is the only strategy for improving quality performance in design and development processes. Research limitations/implications The findings are applicable only to the manufacturing sector. The findings of this research indicate many avenues of research for scholars. Practical implications The findings can be very useful for manufacturing operations managers deciding their future strategies on operations. Originality/value Findings related to servitisation and customisation, ERP and Lean agile, supply orchestration for manufacturing companies and Lean and agile for product design are original and open a valuable debate.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:23Z
      DOI: 10.1108/BIJ-11-2015-0115
       
  • Impact of participation on behaviour outcomes in health care service
    • First page: 1082
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the subsequent effect on patient behaviour outcomes Design/methodology/approach The research employs self-administered survey method to test hypotheses. The convenience sampling approach is used to collected data from 410 patients in metropolitan cities of India. The data are analysed using SmartPLS to test the proposed model. Findings The results show that patient participation is positively related to patient satisfaction, and that patient confidence and patient satisfaction moderates the relationship between patient participation and behaviour outcome such as patient gratitude, patient adherence and word of mouth. Research limitations/implications The study was limited to a small sample which may somewhat limit generalization of the findings. However, the findings, based on primary data, are insightful. Second, the current study was cross-sectional in nature, whereas a longitudinal study could had measured changes in perceptions over an extended time period. Practical implications The results provide interesting insights about the significance of patient participation in positive behaviour outcome. These insights will enable healthcare professionals and government to formulate a suitable policy through which to encourage patient participation in health treatment regimes. Originality/value The paper demonstrates the influence of patient participation on behaviour. There has been little research on this aspect in the Indian context to date, so this study offers an important guideline to the healthcare industry in relation to introducing customer empowerment into healthcare regimes.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:19Z
      DOI: 10.1108/BIJ-08-2016-0122
       
  • Conceptualizing trust with cultural perspective in international business
           operations
    • First page: 1099
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The growing international landscape of business has underlined the significance of multiculturalism and the novel challenges it brings to business implementation. The logic of this study is to draw attention of readers that how trust can be conceptualized and how trust building process is affected in global business environments where more and more projects and business operations Design/methodology/approach This research employs intensive literature review to conceptualize trust and develop a model of culture effects for trust building in global business environment. Though, this study is presently explanatory study because no empirical evidence is provided. Findings Culture is a significant factor in building trust among global projects stakeholders for the reason that trust is vital for developing a well-functioning long term business relationship. The study highlighted that cultural differences among project teams can cause conflict, misunderstanding and poor project performance Research limitations/implications Future empirical research should investigate various scenarios, types of projects, cultures and countries. Cultural issues are pretty sensitive that have immediate association with trust building process among international projects stakeholders. Diminutive systematic research has been done on the cultural effects for trust building in international business context. The probe of how culture effects trust building efforts in global business environments remains unrequited. Originality/value This study is adding value by creating awareness in the research community for undertaking a detailed and comprehensive research on this topic, and because of its originality, it serves as a foundation for future studies.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:20Z
      DOI: 10.1108/BIJ-06-2016-0101
       
 
 
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