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  Subjects -> BUSINESS AND ECONOMICS (Total: 3068 journals)
    - ACCOUNTING (88 journals)
    - BANKING AND FINANCE (261 journals)
    - BUSINESS AND ECONOMICS (1151 journals)
    - CONSUMER EDUCATION AND PROTECTION (24 journals)
    - COOPERATIVES (4 journals)
    - ECONOMIC SCIENCES: GENERAL (157 journals)
    - ECONOMIC SYSTEMS, THEORIES AND HISTORY (165 journals)
    - FASHION AND CONSUMER TRENDS (13 journals)
    - HUMAN RESOURCES (94 journals)
    - INSURANCE (23 journals)
    - INTERNATIONAL COMMERCE (127 journals)
    - INTERNATIONAL DEVELOPMENT AND AID (81 journals)
    - INVESTMENTS (25 journals)
    - LABOR AND INDUSTRIAL RELATIONS (42 journals)
    - MACROECONOMICS (13 journals)
    - MANAGEMENT (518 journals)
    - MARKETING AND PURCHASING (86 journals)
    - MICROECONOMICS (24 journals)
    - PRODUCTION OF GOODS AND SERVICES (138 journals)
    - PUBLIC FINANCE, TAXATION (32 journals)
    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1151 journals)                  1 2 3 4 5 6 | Last

Showing 1 - 200 of 1566 Journals sorted alphabetically
4OR: A Quarterly Journal of Operations Research     Hybrid Journal   (Followers: 9)
Abacus     Hybrid Journal   (Followers: 11)
Accounting Forum     Hybrid Journal   (Followers: 22)
Acta Amazonica     Open Access   (Followers: 3)
Acta Commercii     Open Access   (Followers: 2)
Acta Oeconomica     Full-text available via subscription   (Followers: 2)
Acta Scientiarum. Human and Social Sciences     Open Access   (Followers: 4)
Acta Universitatis Danubius. Œconomica     Open Access  
Acta Universitatis Nicolai Copernici Zarządzanie     Open Access   (Followers: 3)
AD-minister     Open Access   (Followers: 2)
ADR Bulletin     Open Access   (Followers: 5)
Advances in Developing Human Resources     Hybrid Journal   (Followers: 21)
Advances in Economics and Business     Open Access   (Followers: 12)
AfricaGrowth Agenda     Full-text available via subscription   (Followers: 1)
African Affairs     Hybrid Journal   (Followers: 57)
African Development Review     Hybrid Journal   (Followers: 34)
African Journal of Business and Economic Research     Full-text available via subscription   (Followers: 1)
African Journal of Business Ethics     Open Access   (Followers: 7)
African Review of Economics and Finance     Open Access   (Followers: 3)
Afro-Asian Journal of Finance and Accounting     Hybrid Journal   (Followers: 6)
Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi     Open Access   (Followers: 3)
Agronomy     Open Access   (Followers: 11)
Akademika : Journal of Southeast Asia Social Sciences and Humanities     Open Access   (Followers: 4)
Alphanumeric Journal : The Journal of Operations Research, Statistics, Econometrics and Management Information Systems     Open Access   (Followers: 4)
American Economic Journal : Applied Economics     Full-text available via subscription   (Followers: 127)
American Economic Journal : Economic Policy     Full-text available via subscription   (Followers: 94)
American Journal of Business     Hybrid Journal   (Followers: 14)
American Journal of Business and Management     Open Access   (Followers: 50)
American Journal of Business Education     Open Access   (Followers: 10)
American Journal of Economics and Business Administration     Open Access   (Followers: 22)
American Journal of Economics and Sociology     Hybrid Journal   (Followers: 27)
American Journal of Evaluation     Hybrid Journal   (Followers: 12)
American Journal of Finance and Accounting     Hybrid Journal   (Followers: 16)
American Journal of Health Economics     Full-text available via subscription   (Followers: 12)
American Journal of Industrial and Business Management     Open Access   (Followers: 23)
American Journal of Medical Quality     Hybrid Journal   (Followers: 7)
American Law and Economics Review     Hybrid Journal   (Followers: 26)
ANALES de la Universidad Central del Ecuador     Open Access   (Followers: 1)
Annales de l'Institut Henri Poincare (C) Non Linear Analysis     Full-text available via subscription   (Followers: 1)
Annals in Social Responsibility     Full-text available via subscription  
Annals of Finance     Hybrid Journal   (Followers: 26)
Annals of Operations Research     Hybrid Journal   (Followers: 8)
Annual Review of Economics     Full-text available via subscription   (Followers: 29)
Applied Developmental Science     Hybrid Journal   (Followers: 4)
Applied Economics     Hybrid Journal   (Followers: 44)
Applied Economics Letters     Hybrid Journal   (Followers: 28)
Applied Economics Quarterly     Full-text available via subscription   (Followers: 10)
Applied Financial Economics     Hybrid Journal   (Followers: 21)
Applied Mathematical Finance     Hybrid Journal   (Followers: 6)
Applied Stochastic Models in Business and Industry     Hybrid Journal   (Followers: 5)
Arab Economic and Business Journal     Open Access   (Followers: 3)
Archives of Business Research     Open Access   (Followers: 4)
Arena Journal     Full-text available via subscription   (Followers: 1)
Argomenti. Rivista di economia, cultura e ricerca sociale     Open Access   (Followers: 2)
ASEAN Economic Bulletin     Full-text available via subscription   (Followers: 5)
Asia Pacific Business Review     Hybrid Journal   (Followers: 5)
Asia Pacific Journal of Human Resources     Hybrid Journal   (Followers: 310)
Asia Pacific Viewpoint     Hybrid Journal  
Asia-Pacific Journal of Business Administration     Hybrid Journal   (Followers: 3)
Asia-Pacific Journal of Operational Research     Hybrid Journal   (Followers: 3)
Asian Business Review     Open Access   (Followers: 2)
Asian Case Research Journal     Hybrid Journal   (Followers: 1)
Asian Development Review     Open Access   (Followers: 14)
Asian Economic Journal     Hybrid Journal   (Followers: 6)
Asian Economic Papers     Hybrid Journal   (Followers: 7)
Asian Economic Policy Review     Hybrid Journal   (Followers: 3)
Asian Journal of Accounting and Governance     Open Access   (Followers: 3)
Asian Journal of Business Ethics     Hybrid Journal   (Followers: 7)
Asian Journal of Social Sciences and Management Studies     Open Access   (Followers: 6)
Asian Journal of Technology Innovation     Hybrid Journal   (Followers: 9)
Asian-pacific Economic Literature     Hybrid Journal   (Followers: 5)
AStA Wirtschafts- und Sozialstatistisches Archiv     Hybrid Journal   (Followers: 5)
Atlantic Economic Journal     Hybrid Journal   (Followers: 14)
Australasian Journal of Regional Studies, The     Full-text available via subscription   (Followers: 2)
Australian Cottongrower, The     Full-text available via subscription   (Followers: 1)
Australian Economic Papers     Hybrid Journal   (Followers: 16)
Australian Economic Review     Hybrid Journal   (Followers: 7)
Australian Journal of Maritime and Ocean Affairs     Hybrid Journal   (Followers: 11)
Balkan Region Conference on Engineering and Business Education     Open Access   (Followers: 1)
Baltic Journal of Real Estate Economics and Construction Management     Open Access   (Followers: 1)
Banks in Insurance Report     Hybrid Journal   (Followers: 1)
BBR - Brazilian Business Review     Open Access   (Followers: 5)
Benchmarking : An International Journal     Hybrid Journal   (Followers: 11)
BER : Consumer Confidence Survey     Full-text available via subscription   (Followers: 4)
BER : Economic Prospects : An Executive Summary     Full-text available via subscription  
BER : Economic Prospects : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Intermediate Goods Industries Survey     Full-text available via subscription   (Followers: 1)
BER : Manufacturing Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Motor Trade Survey     Full-text available via subscription   (Followers: 1)
BER : Retail Sector Survey     Full-text available via subscription   (Followers: 2)
BER : Retail Survey : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Survey of Business Conditions in Building and Construction : An Executive Summary     Full-text available via subscription   (Followers: 4)
BER : Survey of Business Conditions in Manufacturing : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Survey of Business Conditions in Retail : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Trends : Full Survey     Full-text available via subscription   (Followers: 2)
BER : Wholesale Sector Survey     Full-text available via subscription   (Followers: 1)
Berkeley Business Law Journal     Free   (Followers: 11)
Bio-based and Applied Economics     Open Access   (Followers: 1)
Biodegradation     Hybrid Journal   (Followers: 1)
Biology Direct     Open Access   (Followers: 7)
Black Enterprise     Full-text available via subscription  
Board & Administrator for Administrators only     Hybrid Journal  
Border Crossing : Transnational Working Papers     Open Access   (Followers: 2)
Briefings in Real Estate Finance     Hybrid Journal   (Followers: 5)
British Journal of Industrial Relations     Hybrid Journal   (Followers: 30)
Brookings Papers on Economic Activity     Open Access   (Followers: 46)
Brookings Trade Forum     Full-text available via subscription   (Followers: 3)
BRQ Business Research Quarterly     Open Access   (Followers: 2)
Building Sustainable Legacies : The New Frontier Of Societal Value Co-Creation     Full-text available via subscription   (Followers: 1)
Bulletin of Economic Research     Hybrid Journal   (Followers: 16)
Bulletin of Geography. Socio-economic Series     Open Access   (Followers: 6)
Bulletin of Indonesian Economic Studies     Hybrid Journal   (Followers: 3)
Bulletin of the Dnipropetrovsk University. Series : Management of Innovations     Open Access   (Followers: 1)
Business & Entrepreneurship Journal     Open Access   (Followers: 15)
Business & Information Systems Engineering     Hybrid Journal   (Followers: 5)
Business & Society     Hybrid Journal   (Followers: 9)
Business : Theory and Practice / Verslas : Teorija ir Praktika     Open Access   (Followers: 1)
Business and Economic Horizons     Open Access   (Followers: 2)
Business and Economic Research     Open Access   (Followers: 5)
Business and Management Horizons     Open Access   (Followers: 11)
Business and Management Research     Open Access   (Followers: 16)
Business and Management Studies     Open Access   (Followers: 7)
Business and Politics     Hybrid Journal   (Followers: 6)
Business and Professional Communication Quarterly     Hybrid Journal   (Followers: 7)
Business and Society Review     Hybrid Journal   (Followers: 5)
Business Economics     Hybrid Journal   (Followers: 6)
Business Ethics: A European Review     Hybrid Journal   (Followers: 16)
Business Horizons     Hybrid Journal   (Followers: 9)
Business Information Review     Hybrid Journal   (Followers: 13)
Business Management and Strategy     Open Access   (Followers: 39)
Business Research     Hybrid Journal   (Followers: 1)
Business Strategy and the Environment     Hybrid Journal   (Followers: 11)
Business Strategy Review     Hybrid Journal   (Followers: 6)
Business Strategy Series     Hybrid Journal   (Followers: 5)
Business Systems & Economics     Open Access   (Followers: 1)
Business Systems Research Journal     Open Access   (Followers: 4)
Business, Management and Education     Open Access   (Followers: 16)
Business, Peace and Sustainable Development     Full-text available via subscription   (Followers: 3)
Bustan     Hybrid Journal   (Followers: 1)
Cadernos EBAPE.BR     Open Access   (Followers: 1)
Cambridge Journal of Economics     Hybrid Journal   (Followers: 55)
Cambridge Journal of Regions, Economy and Society     Hybrid Journal   (Followers: 9)
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration     Hybrid Journal   (Followers: 1)
Canadian Journal of Economics/Revue Canadienne d`Economique     Hybrid Journal   (Followers: 25)
Canadian journal of nonprofit and social economy research     Open Access   (Followers: 2)
Capitalism and Society     Hybrid Journal   (Followers: 2)
Capitalism Nature Socialism     Hybrid Journal   (Followers: 11)
Case Studies in Business and Management     Open Access   (Followers: 8)
CBU International Conference Proceedings     Open Access   (Followers: 1)
Central European Business Review     Open Access   (Followers: 1)
Central European Journal of Operations Research     Hybrid Journal   (Followers: 5)
Central European Journal of Public Policy     Open Access   (Followers: 1)
CESifo Economic Studies     Hybrid Journal   (Followers: 15)
Chain Reaction     Full-text available via subscription   (Followers: 1)
Challenge     Full-text available via subscription   (Followers: 4)
China & World Economy     Hybrid Journal   (Followers: 15)
China : An International Journal     Full-text available via subscription   (Followers: 17)
China Economic Journal: The Official Journal of the China Center for Economic Research (CCER) at Peking University     Hybrid Journal   (Followers: 10)
China Economic Review     Hybrid Journal   (Followers: 10)
China Finance Review International     Hybrid Journal   (Followers: 5)
China Nonprofit Review     Hybrid Journal   (Followers: 3)
China perspectives     Open Access   (Followers: 11)
Chinese Economy     Full-text available via subscription  
Ciência & Saúde Coletiva     Open Access   (Followers: 2)
CLIO América     Open Access   (Followers: 1)
Cliometrica     Hybrid Journal   (Followers: 1)
COEPTUM     Open Access  
Community Development Journal     Hybrid Journal   (Followers: 23)
Compensation & Benefits Review     Hybrid Journal   (Followers: 6)
Competition & Change     Hybrid Journal   (Followers: 10)
Competitive Intelligence Review     Hybrid Journal   (Followers: 2)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal   (Followers: 5)
Computational Economics     Hybrid Journal   (Followers: 9)
Computational Mathematics and Modeling     Hybrid Journal   (Followers: 8)
Computer Law & Security Report     Hybrid Journal   (Followers: 15)
Computers & Operations Research     Hybrid Journal   (Followers: 10)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14)
Contemporary Wales     Full-text available via subscription   (Followers: 3)
Contextus - Revista Contemporânea de Economia e Gestão     Open Access   (Followers: 1)
Contributions to Political Economy     Hybrid Journal   (Followers: 6)
Corporate Communications An International Journal     Hybrid Journal   (Followers: 4)
Corporate Philanthropy Report     Hybrid Journal   (Followers: 2)
Corporate Reputation Review     Hybrid Journal   (Followers: 5)
Creative and Knowledge Society     Open Access   (Followers: 10)
Creative Industries Journal     Hybrid Journal   (Followers: 8)
CRIS - Bulletin of the Centre for Research and Interdisciplinary Study     Open Access   (Followers: 1)
Crossing the Border : International Journal of Interdisciplinary Studies     Open Access   (Followers: 4)
Cuadernos de Administración (Universidad del Valle)     Open Access   (Followers: 1)
Cuadernos de Economía     Open Access   (Followers: 1)
Cuadernos de Economia - Latin American Journal of Economics     Open Access   (Followers: 1)
Cuadernos de Estudios Empresariales     Open Access   (Followers: 1)
Current Opinion in Creativity, Innovation and Entrepreneurship     Open Access   (Followers: 8)
De Economist     Hybrid Journal   (Followers: 12)
Decision Analysis     Full-text available via subscription   (Followers: 8)
Decision Sciences     Hybrid Journal   (Followers: 15)
Decision Support Systems     Hybrid Journal   (Followers: 15)
Defence and Peace Economics     Hybrid Journal   (Followers: 16)
der markt     Hybrid Journal   (Followers: 1)
Desenvolvimento em Questão     Open Access  
Development     Full-text available via subscription   (Followers: 25)

        1 2 3 4 5 6 | Last

Journal Cover Benchmarking : An International Journal
  [SJR: 0.556]   [H-I: 38]   [11 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1463-5771
   Published by Emerald Homepage  [335 journals]
  • Relation between marketing expenses and bank's financial position:
           Ukrainian reality
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The main aim of this paper is to determine relation between marketing expenses and bank’s financial position. Factor and cluster analyses were applied to unify different financial variables into financial clusters. Each cluster has specific long-term and short-term financial position and is allocated to appropriate rating position of new rating system. Using rating positions, it is possible to determine whether overall bank position is fragile or stable, and which financial position is vulnerable. Comparing marketing expenses with financial positions, it is possible to evaluate how effectively banks manage their financial resources, and what impact marketing activity has on the financial position. Design/methodology/approach Financial statements of Ukrainian banks for last 5 years are analyzed. Database of financial documents are reviewed. Coefficient, principal components, and hierarchical cluster analyzes are applied to elaborate new rating system. “Bartlett’s Test of Sphericity” and “Kaiser-Meyer-Olkin Measure of Sampling Adequacy Test” validate input data. Box-and-whisker plots are used to describe graphically interaction between marketing expenses and bank financial positions. Findings The new rating system describes short-term and long-term bank financial positions. In their marketing activity, Ukrainian banks mostly have uneven distribution of marketing expenses in context of financial positions. Such pattern disrupts long-term stability of Ukrainian banking system. Each financial variable has different impact on marketing activity; however, the correlation level is insignificant. In general, Ukrainian banks do not consider financial positions in marketing planning. Practical implications New rating system can be used by the National Bank of Ukraine, the main supervisory bank of Ukraine, to determine fragile banks and to predict their bankruptcy. Banks may use findings to analyze their financial positions and to find optimal marketing expenses. Originality/value This paper contributes into the scientific literature in novelty of marketing-finance interaction in the Ukrainian banking system. New rating system of Ukrainian banks considers different aspects of bank financial stability: liquidity level, credit risks, deposit portfolio, and bank’s ability to attract additional financial resources on financial markets. Cluster analysis helps to allocate similar financial factors to different clusters and to evaluate financial risks in conjunction. As legal regulations concerning banking market, are also considered, the rating system can be adjusted to different countries. In addition, marketing expenses are analyzed in context of banks’ financial positions.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:26Z
      DOI: 10.1108/BIJ-02-2016-0026
       
  • An application of data envelopment analysis for Korean banks with negative
           data
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose We measure the comparative efficiency of 18 Korean commercial banks under the presence of negative observations and examine performance differences among them by grouping them according to their market conditions. Design/methodology/approach We employ two data envelopment analysis (DEA) models such as a Banker, Charnes, and Cooper (BCC) model and a modified slacks-based measure of efficiency (MSBM) model, which can handle negative data. The BCC model is proven to be translation invariant for inputs or outputs depending on output or input orientation. Meanwhile, the MSBM model is unit invariant in addition to translation invariant. We compare results from both models and choose one for interpreting results. Findings Most Korean banks recovered from the worst performance in 2011 and showed similar performance in recent years. Among three groups such as national banks, regional banks, and special banks, the most special banks demonstrated superb performance across models and years. Especially, the performance difference between the special banks and the regional banks was statistically significant. We concluded that the high performance of the special banks was due to their nationwide market access and ownership type. Practical implications This study demonstrates how to analyze and measure the efficiency of entities when variables contain negative observations using a data set for Korean banks. We have tried two major DEA models that are able to handle negative data and proposed a practical direction for future studies. Originality/value Although there are research papers for measuring the performance of banks in Korea, all of the papers in the topic have studied efficiency or productivity using positive data sets. However, variables such as net incomes and growth rates frequently include negative observations in bank data sets. This is the first paper to investigate the efficiency of bank operations in the presence of negative data in Korea.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:26Z
      DOI: 10.1108/BIJ-02-2016-0023
       
  • Longer, faster and heavier freight trains – is this the solution for
           European railways? Findings from a case study
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The objective of this paper is to examine the necessity of longer and/ heavier and/or faster freight train operations and their viability in the European context. Design/methodology/approach Using a case study, the current research applies qualitative methods, including desktop research and informal discussion with the rail freight industry and shippers. The case study is the recently conducted trial of 1.5 km long Marathon freight train in Europe. Findings The research finds that at this stage there is no commercial necessity of running a 1.5km long train. There are technical and operational limitations which are less problematic, but the commercial necessity is a must and that will need sufficient traffic volume on a longer route (to justify extra time and cost incurred in marshalling yard and reasonable pre- and post- consolidated rail transport haul). The time required to form up/disperse such large formation could arguably be a major constraint for the train itself as well as for other services run on the same network. The authors agree in principle with the ‘do more with less’ notion and the necessity of faster train concept. Also we are agreeing with the heavier train aspect. Practical implications Considering the current and future (more semi-finished and finished, containerized) cargo trend, it is more important that freight train is operated consistently, reliably, and commercially attractive relatively faster and frequent serving moderate distances (around 300+ km). Towards this, the operation of merging two (or more) short trains to form up to 750m long trains should be explored, in particular on the nine Rail Freight Corridors (RFCs), to identify the potential and realistic opportunities for commercial deployment of ‘longer and/or faster and/or and heavier’ freight train. Originality/value The case study provides an important platform for debate on the contemporary notion of 'longer', 'faster' and 'heavier' freight trains in the European context.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:25Z
      DOI: 10.1108/BIJ-05-2015-0051
       
  • Strategies for modern operations management: answers from European
           manufacturing companies
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose This research enlarges the debate on the operations management strategies pursued by manufacturing companies. It focuses on issues concerning servitisation and customisation, enterprise resource planning (ERP) and Lean agile, supply chain orchestration, corporate social responsibility (CSR) and Lean for design management. Design/methodology/approach A questionnaire of eight questions which stemmed from a literature review was completed by 152 senior operations managers from 120 large European manufacturing companies. Responses were scaled from strongly agree to strongly disagree. The results were tested for reliability using Cronbach’s alpha test. The questions were tested through a one-sample t test. Findings The 152 respondents consider servitisation and standardisation to be a trade-off. They consider integration of ERP strategies with Lean and agile systems and customised products/processes to be difficult. Furthermore, suppliers’ orchestration is considered not that suitable for manufacturing companies and suppliers’ CSR performance measurement excessive. By contrast, a CSR internal performance measurement is helpful for increasing sales. The respondents also indicate that there is a lack of Lean tools for design and development processes and Six Sigma is the only strategy for improving quality performance in design and development processes. Research limitations/implications The findings are applicable only to the manufacturing sector. The findings of this research indicate many avenues of research for scholars. Practical implications The findings can be very useful for manufacturing operations managers deciding their future strategies on operations. Originality/value Findings related to servitisation and customisation, ERP and Lean agile, supply orchestration for manufacturing companies and Lean and agile for product design are original and open a valuable debate.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:23Z
      DOI: 10.1108/BIJ-11-2015-0115
       
  • Multi-criterion and multi-period performance benchmarking of products and
           services: discovering hidden performance gaps
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose A product or service usually has multiple measurable characteristics, and its performance on different measures may vary and may change over time. Multi-criterion and multi-period performance benchmarking presents a challenge for management to determine performance gaps among comparable products or services. In this paper, we propose a new performance benchmarking method to address this challenge. Design/methodology/approach We develop this method by formulating two benchmarking functions: A differentiation function based on Shewhart average and standard deviation charts to distinguish the performance of products or services on a single measure, and a categorization function to classify each product’s or service’s overall performance across all measures. By systematically removing the lowest-performing products or services from comparison, we use these functions iteratively to detect performance gaps. Findings Using this method, we find performance gaps in each of three benchmarking applications of airports, hotels, and minivans, although a number of performance gaps are not obvious from the raw data. Research limitations/implications Our benchmarking study focuses on the quantifiable outcome performance of products and services. Practical implications This benchmarking method is generic and applicable to most products and services. It is robust not only for discovering performance gaps, but also for providing useful insights for managers to prioritize improvement efforts on individual performance measures. Originality/value The novelty of this benchmarking method lies in that it can not only find the “best overall” products or services for all performance measures, but can also pinpoint the “best-in-class” products or services as well as performance gaps for each performance measure. In addition, this paper presents several original ideas for performance benchmarking, including: (1) using the control limits of Shewhart control charts to categorize performance gaps, (2) systematically removing the lowest-performing products or services from comparison for the purpose of detecting hidden performance gaps, and (3) using symbolic expressions to integrate benchmarking results from all measures and to show all performance gaps intuitively.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:22Z
      DOI: 10.1108/BIJ-10-2015-0100
       
  • Multi-sector framework for benchmarking in facilities management
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. This research attempts to develop a framework to guide the use of benchmarking. Design/methodology/approach The research adopts a cross sectional survey design. Data was collected using self-administered questionnaires on FM organizations in Lagos metropolis, Abuja and Port Harcourt. The results of the survey were supplemented with interviews with FM unit heads in the study areas. The framework was validated using a focus group discussion with 10 FM industry experts. Findings A framework which serves as a guide for the use of best practice benchmarking was developed. It showed that there is a relationship between best practice benchmarking and location. Research limitations/implications The evaluation of the framework was limited by the number of participants involved and being that it has not been put to use. Originality/value This study develops a multi- sector framework to guide use of best practice benchmarking in Facilities management. The framework explains the relationship between organizational characteristics and best practice benchmarking. In addition, there are limited empirical benchmarking frameworks in facilities management literature.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:21Z
      DOI: 10.1108/BIJ-10-2015-0093
       
  • Quantifying SWOT analysis for the Indian coal mining industry using Fuzzy
           DEMATEL
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of the study is to quantify the SWOT analysis for the Indian coal mining industry using Fuzzy-DEMATEL (Decision-Making Trial and Evaluation Laboratory). Design/methodology/approach After obtaining 17 factors from literature and expert opinion, an interview questionnaire was designed and tested to assure the content validity of questionnaire. A group of 15 qualified experts consisting of 4 professors from academic institutions and 11 management professionals from mining sector with substantial experience were consulted. Findings The result from casual relationship implied that the decision makers should focus on improving the ability of exploitation and production using quality improvement initiative such as lean production, developing research and development units for clean coal technology and working with strong exporters. This study also finds that foreign investment in mining sector is also a main factor that highly influences other factors. Research limitations/implications The study is based on personal judgments and the shortage of respondents limits the study to ensure the validity. Practical implications The stated strategies both for the government and industry through SWOT analysis could facilitate improved productivity of the Indian coal industry if adopted. Originality/value This paper demonstrates a process for quantitative SWOT analysis for the Indian Coal Mining Industry that can be performed even when there is dependence among factors.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:20Z
      DOI: 10.1108/BIJ-06-2016-0089
       
  • Conceptualizing trust with cultural perspective in international business
           operations
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The growing international landscape of business has underlined the significance of multiculturalism and the novel challenges it brings to business implementation. The logic of this study is to draw attention of readers that how trust can be conceptualized and how trust building process is affected in global business environments where more and more projects and business operations Design/methodology/approach This research employs intensive literature review to conceptualize trust and develop a model of culture effects for trust building in global business environment. Though, this study is presently explanatory study because no empirical evidence is provided. Findings Culture is a significant factor in building trust among global projects stakeholders for the reason that trust is vital for developing a well-functioning long term business relationship. The study highlighted that cultural differences among project teams can cause conflict, misunderstanding and poor project performance Research limitations/implications Future empirical research should investigate various scenarios, types of projects, cultures and countries. Cultural issues are pretty sensitive that have immediate association with trust building process among international projects stakeholders. Diminutive systematic research has been done on the cultural effects for trust building in international business context. The probe of how culture effects trust building efforts in global business environments remains unrequited. Originality/value This study is adding value by creating awareness in the research community for undertaking a detailed and comprehensive research on this topic, and because of its originality, it serves as a foundation for future studies.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:20Z
      DOI: 10.1108/BIJ-06-2016-0101
       
  • Impact of participation on behaviour outcomes in health care service
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the subsequent effect on patient behaviour outcomes Design/methodology/approach The research employs self-administered survey method to test hypotheses. The convenience sampling approach is used to collected data from 410 patients in metropolitan cities of India. The data are analysed using SmartPLS to test the proposed model. Findings The results show that patient participation is positively related to patient satisfaction, and that patient confidence and patient satisfaction moderates the relationship between patient participation and behaviour outcome such as patient gratitude, patient adherence and word of mouth. Research limitations/implications The study was limited to a small sample which may somewhat limit generalization of the findings. However, the findings, based on primary data, are insightful. Second, the current study was cross-sectional in nature, whereas a longitudinal study could had measured changes in perceptions over an extended time period. Practical implications The results provide interesting insights about the significance of patient participation in positive behaviour outcome. These insights will enable healthcare professionals and government to formulate a suitable policy through which to encourage patient participation in health treatment regimes. Originality/value The paper demonstrates the influence of patient participation on behaviour. There has been little research on this aspect in the Indian context to date, so this study offers an important guideline to the healthcare industry in relation to introducing customer empowerment into healthcare regimes.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:19Z
      DOI: 10.1108/BIJ-08-2016-0122
       
  • Product benchmarking in the air cargo industry: non-parametric measurement
           of an aircraft value for money
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose To present an objective decision-making framework and conduct a benchmarking study in the air cargo industry. Design/methodology/approach The decision-making framework and benchmarking methodology evaluates the aircraft value for money (VfM) as a benefit-to-cost ratio calculated adopting a measure of relative efficiency. This efficiency score is measured as a comprehensive efficiency index obtained by combining several efficiency scores calculated by implementing four Data Envelopment Analysis models. Findings The framework is used to carry on a benchmarking study in the air cargo industry on a sample of 27 airplanes. The average VfM is 67.04%, with measurements between 39.96% and 116.03%. Only 3 airplanes achieve full VfM and behave as benchmarks to the remaining airplanes. Boeing B727-200 is a broad player in the market. Some old cargo models (DC 9-30F) deliver the same amount of VfM as more recent aircraft models (i.e., MD-11F and A300-600F). Research limitations/implications The decision-making framework and benchmarking methodology can usefully support managers to make sound decisions and plans. Even though DEA generates attributes weights to different alternatives that are independent of the buyer preferences, the framework flexibility allows introducing a weighting scheme to take into account for the managers preferences for certain aircraft performance/functional features. It can easily include new functional/performance measurements and adapt the VfM measurement to the particular economic context, strategy, and business model of the airlines, or be transferred to different industries. Originality/value The framework combines technical, functional performance and economic cost measurements to get a unique efficiency index to evaluate the airplane VfM.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:18Z
      DOI: 10.1108/BIJ-06-2016-0086
       
  • Measuring business sustainability in food service operations: a case study
           in the fast food industry
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The aim of this research is to develop an approach to measure business sustainability in food service operations. The main objectives are to understand the concepts of business sustainability and, after constructing a framework based on a literature review, to assess the relation between the proposed framework and the empirical case study in a fast food retailer chain. Design/methodology/approach In order to examine the applicability of the proposed framework, focus group interview and face-to-face interviews were conducted. Additionally, some other secondary data such as official websites or company reports were also used to support the interview results. Findings Finding of the research result has shown most of the factors of business sustainability employed to measure sustainability food service operations are supported. Originality/value This study contributes to the literature by showing that Environmental and Social sustainability are significantly recognized in the corporation. More importantly, through the data analysis, a new factor of social sustainability namely community contribution has been found. The contribution of this paper is certainly applicable to other food service operations who wish to achieve a good degree of business sustainability.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:17Z
      DOI: 10.1108/BIJ-04-2015-0030
       
  • Benchmarking fuzzy logic and ANFIS approaches for leanness evaluation in
           an Indian SME: a case study
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this article is to present a study that is focused on application of Fuzzy Logic and ANFIS approaches for leanness evaluation in an Indian Small and Medium Size Enterprise (SME). Design/methodology/approach Lean manufacturing concepts are being adopted by SMEs to sustain in the competitive manufacturing landscape. Performance of lean system need to be assessed using appropriate methods. A model for measuring lean performance is proposed with five enablers, 30 criteria and 90 attributes. Leanness index is computed using Fuzzy logic approach and benchmarked with ANFIS approach. Findings Leanness index computed using fuzzy logic approach is found to be (4.47, 5.97, 7.55) and that of ANFIS approach is found to be 5.84 to facilitate benchmarking of leanness evaluation. After finding weaker areas, certain improvement initiatives are being deployed. Research limitations/implications The developed model for leanness evaluation has been test implemented in a SME. In future, the model could be test implemented in several SMEs. Practical implications A case study conducted in an SME involved in heavy engineering fabrication is presented. Hence, the inferences derived from the study has practical propensity. Originality/value The development of leanness evaluation model for SMEs and deployment in an industrial scenario are the original contributions of the authors.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:16Z
      DOI: 10.1108/BIJ-06-2016-0083
       
  • A classification scheme for representing the variation in business and
           supply chain performance in Indian manufacturing industry
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 4, May 2017.
      Purpose The purpose of this study is to identify a classification scheme which represents the variation in business and supply chain performance of supply chains in Indian manufacturing industry. Classification is done by presenting an empirical taxonomy of clusters representing supply chains in Indian manufacturing industry based on variation in supply chain excellence index (SCEI) and business performance index (BPI). Design/methodology/approach The clustering of supply chains in Indian manufacturing industry is done by considering BPI and SCEI as clustering variables, which were found by using survey responses and results of a prior empirical study which was carried out in Indian manufacturing industry. The cluster analysis is performed by using Ward's Agglomerative Hierarchical Clustering followed by using K-means clustering algorithm to establish final set of clusters. Findings It was found that supply chains in Indian manufacturing industries can be clustered in four major clusters which are named as strategic, celebrity, capable and undeveloped cluster. The characteristics of these clusters reveal some major characteristics of supply chains in Indian manufacturing industry. Originality/value The research work presented in this paper takes a novel way to introduce the clusters of supply chains in Indian manufacturing industry. The researchers who are seeking patterns in large data sets of manufacturing companies of Indian industry will be benefitted by using the proposed clusters. While practitioners who are seeking to move their supply chain one step ahead will also reap the benefits of the paper by seeking the characteristics of particular cluster.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-03-13T12:22:15Z
      DOI: 10.1108/BIJ-04-2016-0049
       
  • Measuring efficiency drivers and productive slacks in UK auditing firms
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose This paper measures the efficiency and the productive slacks of a sample of major UK auditing firms between 2005 and 2012. Design/methodology/approach Using the bootstrapping technique as the cornerstone method, DEA estimates were computed, allowing the test for differences in the levels of efficiency and in the potentials for decreasing inputs and increasing outputs. Then, neural networks were combined with DEA estimates to model, with effective predictive ability, the drivers of auditing firms performance. Findings The findings indicate an ambiguous impact of regulatory policies on efficiency levels. Results also indicate an eventual capacity shortfall, since the most important productive resource does not seem to cope with demand growth in the future. Originality/value This paper aims to focus on efficiency, complementing previous research in UK that focus on productivity, and helping in establishing a decision support-system to slack evaluation.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:12:45Z
      DOI: 10.1108/BIJ-07-2016-0102
       
  • The excellence quest: a study of business excellence award winning
           organizations in UAE
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose Organizations worldwide use national quality awards for improving organizational excellence. The United Arab Emirates (UAE) launched its Business Excellence Awards for the private and public sectors almost two decades ago. Within the past dozen years, UAE companies have made considerable progress in introducing and developing their quality management systems. This paper reports the advance of UAE organizations in Business Excellence initiatives. The paper highlights the contributions of the award-winning organizations in adopting business excellence approach. Design/methodology/approach This research used a qualitative approach to study award winning organizations. Initially, secondary data were gathered from the office of Department of Economic Development (DED) who is responsible for the administration of the Dubai Quality Award(DQA). Data was entered and categorized according to the description of organizational practice, company name, industrial sector and Dubai quality award criteria. The data was then analyzed using NVivo10.0 software. Findings The Dubai Quality Award fosters and guides the excellence journey of aspiring organizations not only to win a quality award, but to strengthen their quality initiative through an informative assessment report. The DQA model was perceived by all organizations as a useful approach to quality improvement. Winning organizations have exhibited unique programs developed to embrace the DQA factors. Recommendations for aspiring organizations are discussed. Originality/value This paper should help managers to plan their journey toward business excellence and to create greater awareness of excellence frameworks and their usefulness when embarking on the path of excellence. This paper adds to the knowledge of the UAE’s excellence awards scheme and to the knowledge of business excellence best practices deep rooted in multi-cultural organizational environments. It highlights future research avenues for excellence frameworks.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:12:41Z
      DOI: 10.1108/BIJ-06-2016-0098
       
  • Benchmarking model for management education in India: a total interpretive
           structural modeling approach
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose Management education has assumed phenomenal prominence in India in recent years, with branding being a prime factor used as a yardstick, rather a benchmark or point of reference, for one institution having an edge over the other. The present study aims to explore the factors leading to branding of management education in India. It proposes two frameworks using Total Interpretive Structural Model for public and private sector management colleges. For this purpose, variables are extracted using systematic literature review, which play a crucial role in changing the dynamics of college rankings. The inquiry distinctly examines the nature of relationship between them for public and private colleges offering higher education. The study further proposes strategies for improvement of rankings by discussing the hierarchy and interrelationship among the enablers. Design/methodology/approach The study uses Interpretive Structural Model (ISM) to ascertain the linkages between the variables, and employs Total Interpretive Structural Model (TISM) to validate the reasons of association. The model was fabricated by consulting the experts from various spheres closely allied to branding and higher education, including the private agencies and decision makers in the selected colleges. The variables were furthermore structured for classification using Matrice d’Impacts Croises-Multiplication Appliqué an Classment (MICMAC) Analysis. Findings It was observed that the variables behave differently when studied from the perspective of private sector colleges and public sector colleges; the former have seven levels of arrangement while it is only four for the latter. Quality of faculty and research were the key areas of concern for private sector colleges while infrastructure featured as a focal point for those in public sector. It was also evident that the placement of variables and their flow were different. Rankings should thus be premeditated differently for both the sectors and different weights should be assigned to rank the colleges. Research limitations/implications The study is confined to branding of management education institutes in India, without considering other important disciplines for generalizing the framework. It is based on literature review followed by interpretive structural modeling, while other approaches like ethnographic research methods and appreciative inquiry could have been possible alternatives as well. Practical implications The paper helps in developing different frameworks for private and public sector institutes, which would assist them to have a homogenous completion within their respective sectors. The study can be used to measure the performance of colleges on various parameters and gives them linking variables to enhance their productivity. Originality/value The paper discusses the need for developing a different barometer to measure the performance of private sector and public sector colleges offering higher education.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:12:27Z
      DOI: 10.1108/BIJ-06-2016-0082
       
  • The effect of trust with suppliers on hospital supply chain performance:
           the mediating role of supplier integration
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The purpose of this research is to investigate the effect of trust with suppliers on hospital-supplier integration and hospital supply chain performance. Additionally, the mediating effect of supplier integration on trust-hospital supply chain performance is investigated. Design/methodology/approach A research model and hypotheses were developed based on literature review. The study is based on survey data collected from 152 respondents in 55 private hospitals in Jordan. The proposed hypotheses were tested using structural equation modeling. Findings The paper finds that trust with suppliers has a positive impact on hospital-supplier integration and hospital supply chain performance. Hospital-supplier integration partially mediates the relationship between trust and hospital supply chain performance. Practical implications The findings of this research provide useful insights into the role of trust in boosting supply chain performance in the healthcare sector. High levels of supplier integration not only improve hospital supply chain performance but also enhance the transformation of trust benefits into supply chain performance. Originality/value This research is one of the limited studies that investigated the effect of trust on hospital-supplier integration and hospital supply chain performance in the health care sector. To the best of our knowledge, this is the first study to investigate those relationships in the Middle East in general and in Jordan in particular.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:12:19Z
      DOI: 10.1108/BIJ-05-2016-0062
       
  • Coordination and responsiveness issues in SMEs supply chains: a review
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose Globalization and liberalization of the world economy have leveled the field for all competitors around the globe. To face global competition successfully, SMEs have to break their isolation in value chain. To overcome dynamic challenges of market, supply chain management can be an important tool for SMEs. This study will try to synthesize different issues related with the coordination and responsiveness of supply chain management in SMEs, through review of literature. Design/methodology/approach One hundred and sixteen research papers, mainly from referred international journals are reviewed to identify thrust areas of research. On the basis of review, gaps are identified and research agenda is proposed. Findings It is observed from review that SMEs have not been very proactive in implementing supply chain management. These organizations face lot of problems in coordinating their operations with other members of supply chain. They are localized in functioning. On export fronts SMEs face many constraints due to lack of resources and poor innovative capabilities. To face challenges of open global market, SMEs have to manage their problems and supply chain risks effectively. Research gaps are identified in different areas of supply chain such as coordination and responsiveness issues, service quality issues and performance benchmarking for future directions of research. Originality/value This paper explores major areas for research on coordination and responsiveness of SMEs supply chains. Findings of the paper will be highly useful for researchers to decide direction of their research.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:11:00Z
      DOI: 10.1108/BIJ-03-2016-0041
       
  • A hybrid grey based artificial neural network and C & R tree for project
           portfolio selection
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The main objective of this research is the selection of project portfolios through hybrid artificial neural network algorithms, feature selection based on Grey Relational analysis, decision tree and regression. The secondary purpose of this study was to identify the features affecting project portfolio selection using the artificial neural network algorithm, decision tree and regression. We also aim to classify the available options using the decision tree algorithm. Design/methodology/approach In order to achieve the research goals, a project-oriented organization was selected and studied. 49 project management indicators were chosen from A Guide to the Project Management Body of Knowledge (PMBOK Guide), and the most important indicators were identified using a feature selection algorithm and decision tree. After the extraction of rules, decision -rule-based multi-criteria decision making matrices were produced. Each matrix was ranked through Grey Relational Analysis, Similarity to Ideal Solution method and multi-criteria optimization. Finally, a model for choosing the best ranking method was designed and implemented using the genetic algorithm. To analyze the responses, stability of the classes was investigated. Findings The results showed that projects ranked based on neural network weights by the Grey Relational Analysis method prove to be better options for selection of a project portfolio. The process of identification the features affecting project portfolio selection resulted in the following factors: Scope management, Project charter, Project management plan, Stakeholders and Risk. Originality/value This study presents the most effective features affecting project portfolio selection which is highly impressive in organizational decision making and must be considered seriously. Deploying Sensitivity analysis which is an innovation in such studies, played a constructive role in examining the accuracy and reliability of the proposed models and it can be firmly argued that the results have had an important role in validating the findings of this study.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:59Z
      DOI: 10.1108/BIJ-06-2016-0087
       
  • The effect of supply chain integration on technical innovation in Jordan:
           the mediating role of knowledge management
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The purpose of this study is to investigate the effect of supply chain integration (SCI) in terms of supplier integration, customer integration, and internal integration on knowledge management (KM) and technical innovation (TI). The study also investigates the effect of knowledge management on technical innovation. Furthermore, the mediating effect of knowledge management on the relationship between supply chain integration and technical innovation is investigated. Design/methodology/approach Study model and hypotheses were developed based on literature review. The study is based on survey data collected from 217 Jordanian manufacturing companies in electrical, electronics, machinery and mechanical appliances industries. Exploratory factor analysis and confirmatory factor analysis were applied to assess construct validity. Direct and indirect effects were tested using structural equation modeling and bootstrap re-sampling technique. Findings The results reveal that supplier integration and customer integration have positive effects on knowledge management and technical innovation, while internal integration has not. Also, knowledge management has a positive effect on technical innovation. In addition, knowledge management mediates supplier integration-technical innovation and customer integration-technical innovation relationships, while does not mediate internal integration-technical innovation relationship. Originality/value Most existing studies examined the effect of knowledge management on supply chain integration and supply chain management. This study argues and empirically demonstrates that supply chain integration contributes to knowledge management capability of manufacturing companies. Moreover, this is one of the first studies to investigate the mediating role of knowledge management on supply chain integration-technical innovation relationship. The paper provides evidence that external integration is superior to internal integration in enhancing knowledge management and technical innovation.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:55Z
      DOI: 10.1108/BIJ-06-2016-0088
       
  • Healthcare waste disposal strategy selection using grey-AHP approach
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose Nowadays Healthcare Waste (HCW) has become a big challenge for the hospital management especially, in developing countries like India. Like other developing countries, Indian Healthcare Waste Disposal (HCWD) industry is also fragmented, as some hospitals are having their own in-house waste treatment facilities and others are outsourcing the process to Government authorized Common Biomedical Waste Treatment Facilities (CBWTFs). Literature also lacks the quantitative studies in selecting the HCWD strategy and hence, this part of the study targets the following objectives: to identify and prioritize the factors, which affect the selection of HCWD strategy; to propose the model to select the HCWD strategy and to apply the proposed model to select the HCWD strategy in Uttarakhand, Northern State of India. Design/methodology/approach Grey theory based Analytic Hierarchy Process (AHP) approach has been applied to evaluate the HCWD options and select the appropriate strategy for the healthcare facilities. Findings Form the literature, six criteria has been used to evaluate the HCWD strategies: ‘access to expertise’, ‘overdependence’, ‘transportation & risk associated’, ‘Government rules’, ‘environmental factors’, and ‘economic factors’. ‘Outsourcing’ strategic option (0.61) got the higher desirability index than ‘in-house treatment’ (0.39). Research limitations/implications The proposed methodology can be used by the researchers and experts in the field to evaluate the strategic options and select the appropriate strategy. Practical implications The healthcare facilities and other generators of HCW can select the alternative, whether they should treat the infectious waste in-house or they should go for outsourcing. Originality/value In the field of HCW management, this is the first study of its kind, which helps to evaluate and select the HCWD strategies. The proposed model has been applied in Uttarakhand, Northern State of India to make the comparison between ‘in-house’ and ‘outsource’ strategies.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:53Z
      DOI: 10.1108/BIJ-09-2016-0138
       
  • Conquering in emerging markets: critical success factors to enhance supply
           chain performance
    • Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose In the context of emerging economies, this paper seeks the critical success factors (CSFs) of supply chain and identify their relationships to enhance the supply chain performance in a sample of Indian manufacturing firms. Design/methodology/approach Based on comprehensive literature review; we conducted this study and proposed new model of antecedent and outcomes for supply chain performance in emerging markets. The empirical data for this study was drawn from a survey of 227 Indian firms, resulting in a response rate of 52 percent. The method of confirmatory factor analysis was applied to refine the CSFs and supply chain performance scale for empirical analysis. The data were analyzed by employing structural equation modeling (SEM) technique. Findings The results reveal that all the identified CSFs viz., agility; flexibility; flexible innovation; information and communication technology; collaboration among conglomerate divisions; process structure and; training and leadership programs are positively associated with supply chain performance. The empirical study of 227 Indian firms lent good support to our hypotheses and validates it by the data analysis. Consequently, these findings highlight the prominence of these factors of supply chain for gaining a sustainable competitive advantage in emerging market scenario. Research limitations/implications The study emphasis on CSFs in emerging markets that will help to boost the organization’s supply chain performance through agility and flexibility in supply chain. This study is applicable for growing markets in which there is ample amount of resources. Originality/value As economic growth stagnates in developed economies, emerging markets grow at near double-digit rates. Somehow, this study is pioneer in terms of enhance supply chain performance in emerging market scenario. Moreover, the outcome of the study could provide empirical evidence of the effects of CSFs on supply chain performances.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:27Z
      DOI: 10.1108/BIJ-05-2016-0078
       
  • Benchmarking towards excellence in higher education
    • First page: 617
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The purpose of this paper is to investigate the extent to which higher education institutions can benefit from the implementation of benchmarking practices. Thus, the aim of this research is to point out the structure and applications of quality improvement, by providing evidence for understanding the implementation of benchmarking as a competing tool for excellence in higher education institutions. Design/methodology/approach The methodology followed in this paper is based on a method approach, including both qualitative and quantitative analysis. Research is based on 20 case studies of universities committed to excellence around the world. Data collection was accomplished by a well designed questionnaire on how quality improvement can be accomplished through benchmarking practices. Findings The findings of this research indicate that benchmarking can improve academic excellence by means of comparison and assessment. The study finds that process performance measurements can bring considerable outcomes of enhancement, improvement and transformation in higher education systems. Practical implications This research on benchmarking in higher education institutions provides exemplar standpoints and practices for the pursuit of excellence in educational organizations, in order to gain additional knowledge and paradigm on quality improvement that can lead to excellence. Considering the population of rankings worldwide, the main idea is linked to benchmarking and the acceptance of being compared to others in the sector. Originality/value The value of this paper lies in the identification and presentation of several ideas and tools which can successfully be applied to higher education institutions in order to achieve excellence by using benchmarking practices.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:01Z
      DOI: 10.1108/BIJ-03-2016-0036
       
  • Benchmarking of best practices: overview of academic literature
    • First page: 750
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The objective of this paper is to overview the academic literature on benchmarking of best practices tracking the most important articles and understanding the similarity between studies. Design/methodology/approach The most relevant articles were identified using techniques such as PageRank algorithm and co-citation maps. The analysis of the most relevant articles presents the main concepts, methods and updated discussions on this research field. Findings The analysis of academic output substantiates the increasing in production of articles in this research topic. There were identified two main clusters of co-cited articles, one related to DEA and other that presents a wide variation of methods for benchmarking. There are important critiques towards the past research on benchmarking of best practices, yet, new DEA approaches seems to address most of the criticized issues. Practical implications From time to time, a review of the literature of a certain field of knowledge is useful for other researchers to identify and organize its main theories, new trends, most relevant works, influent authors and important publications. Originality/value This article delivers two important values: the updated discussion on benchmarking of best practices, clearing both DEA and non-DEA studies; and the methods adopted to systematically review the literature, which is original on this field of research.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:09:47Z
      DOI: 10.1108/BIJ-03-2016-0031
       
  • The emergence and evolution of benchmarking: a management fashion
           perspective
    • First page: 775
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 3, April 2017.
      Purpose The aim of the paper is to make a contribution to the benchmarking literature by examining the historical emergence and evolution of benchmarking using the management fashion perspective as a theoretical lens. Design/methodology/approach The research approach followed in this paper can be characterized as explorative and theoretical. Insights from different data sources have been combined to provide a rich description of the emergence and evolution of benchmarking. Findings This analysis casts new light on several aspects of benchmarking’s emergence and evolution pattern. The characteristics of the benchmarking idea gives it potential as a fashionable management tool. The widespread popularity and longevity of benchmarking can to a large extent be explained by the efforts of various actors to turn benchmarking into an institution. Research limitations/implications The paper is explorative and is limited by a reliance on secondary sources. Originality/value Although some researchers have noted that benchmarking could be viewed as a management fashion, management fashion theory has only to a very limited extent been used as a theoretical lens in the context of benchmarking. This research paper demonstrates that management fashion theory can provide valuable insights for research on benchmarking.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-02-22T12:10:05Z
      DOI: 10.1108/BIJ-05-2016-0077
       
  • The mediating role of supply chain collaboration on the relationship
           between technology, trust and operational performance: an empirical
           investigation
    • First page: 298
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The purpose of this research is to understand the link between trust, technology and supply chain collaboration and their impact on firms’ operational performances. Design/methodology/approach Based on extant literature, a hypothesized model was developed and tested using structural equation modelling (i.e., AMOS). A survey was conducted to collect data from the supply chain managers of fast moving consumer goods (FMCG) companies (more precisely in the food and beverage sector) in Thailand. Findings The study findings suggest that through an on-going relationship, trust evolves and is shaped over time and can form a competitive capability that may not be easy for competitors to replicate. Both trust and technology are found to have significant impact on supply chain collaboration and on firms’ operational performances. Research limitations/implications One of the major limitations of the study is that the data was obtained from one single economy, which restricts its generalizability across other economies. The study was a cross-sectional and descriptive sample of the FMCG industry at a given point in time. A more stringent test of the relationships between trust, technology, supply chain collaboration and operational performance requires an in-depth case study or longitudinal study. Practical implications The findings will enable supply chain managers in the fast-moving-consumer goods industry to understand the strategic role of trust and technology in building supply chain collaboration that leads to superior operational performance. Originality/value The paper clearly confirms that trust and technological capabilities are significantly associated with supply chain collaboration and operational performance. Most of the earlier supply chain collaboration research streams are based on developed economies where supply chain collaboration challenges are predictable, while the current study conducted is based on a developing economy setting. This study facilitates our understanding of the challenges in managing supply chain collaboration within a developing economy.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:39Z
      DOI: 10.1108/BIJ-07-2015-0075
       
  • Benchmarking the utility theory: a data envelopment approach
    • First page: 318
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose To benchmark alternatives of decision problems that include risk and uncertainty considering different risk attitudes via a new Data Envelopment Analysis (DEA) decision model. Design/methodology/approach A new utility function of strict bounds is applied in a Data Envelopment Model to evaluate all possible stochastic alternatives (i.e., gambles). The amount of risk in the alternatives is measured by a newly introduced Risk Ratio (RR). Each alternative is considered as a Decision Making Unit (DMU). The alternatives efficiency frontier is found via linear optimization of the DEA model. Findings In contrast to literature studies of binary decision alternatives, here, benchmarking is conducted to evaluate multiple decision alternatives with unbounded utility of the payoffs along with a new DEA decision model. Different surveys and studies have been used to validate the model. DEA could demonstrate the ability to uncover relationships that remain hidden for other methodologies. The resulting rankings remarkably conform to those elicited by subjects. Originality/value The paper contributes to the existing research by benchmarking multiple alternatives as compared to the literature research which usually assesses binary problems. Instead of using explicit utilities, the model implements the efficiencies along with a new utility function and a new risk ratio. The introduction of DEA to such a decision field is found to be successful in benchmarking numerous alternatives under different risk attitudes.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:02Z
      DOI: 10.1108/BIJ-11-2015-0105
       
  • Critical factors for culture of judicial excellence: benchmarking study of
           Emirati courts
    • First page: 341
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose To assess the organizational culture of courts in the United Arab Emirates (UAE), and the culture type required to achieve business excellence. This research also aims to benchmark the criteria weights of the international framework for court excellence (IFCE) in the UAE and suggest new weights that better reflect courts’ local priorities and national work culture. Design/methodology/approach The Analytic Hierarchy Process method (AHP) was used to prioritize the IFCE criteria and select the most important culture types to consider. A questionnaire was designed and data were collected from first instance courts in UAE. The respondents were judges in management roles, to ensure that the opinions provided reflected experience of judging and were aligned with the courts’ strategic objectives. Findings The results show that the IFCE model criteria have different levels of importance in UAE than in the original model. The major differences are in court proceedings and processes, and affordability and accessibility of services. Adaptability and mission seem to be the most important cultural traits. Originality/value No previous studies have investigated court excellence in UAE. This study should supply court managers and administrators with a clearer understanding of the priorities for achieving court excellence. There is inconsistency about the culture needed to boost good performance in public service organizations like courts, and decision makers may use these findings to enhance the cultural attributes that are particularly associated with excellence in courts.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:05Z
      DOI: 10.1108/BIJ-03-2016-0045
       
  • Development of questionnaire to assess the supplier evaluation criteria
           and supplier selection benefits
    • First page: 359
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The objective of this paper is to develop an instrument/questionnaire to assess the Supplier Evaluation (SE) criteria and Supplier Selection (SS) benefits with their level of importance. Design/methodology/approach This paper develops an instrument/questionnaire based on generally accepted principle of instrument design to assess the SE criteria and SS benefits through the responses collected from 34 automobile industries in India. The SE criteria and SS benefits were derived through extensive literature review and expert’s opinion. Findings The reliability, normality and validity of devloped instrument/questionnaire were determined through the responses collected from the managers of thirty four automobile industries in India and are found to be acceptable for most of the SE criteria and SS benefits. The criterion validity is also found to be fairly good for the developed instrument/questionnaire. Research limitations/implications While designing the instrument/questionnaire, SE criteria and SS benefits were considered for automobile sector in India through prequestionarie sheet. Further, research may be required to corroborate these results from larger data sets. Practical implications Now a day, it is essential for organizations to rely on their suppliers for their survival and to gain competitive advantage. The well developed and validated instrument/questionnaire can be used for industry practitioners in Indian automobile industries to assess the SE criteria and SS benefits. Originality/value An empirically tested instrument/questionnaire is developed first time to assess the SE criteria and SS benefits for automobile sector in India.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:23Z
      DOI: 10.1108/BIJ-12-2015-0124
       
  • Proposing a two criteria quality loss function using critical process
           capability indices: a case study in heart emergency services
    • First page: 384
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose Average quadratic quality loss function (QQLF) measures quality of a given process using mean shift from its target value and variance. While It has a target parameter for the mean, it lacks a target for the variance revisable for counting any progress of the process across different quality levels, above/below the standard level; thus, it appears too general. Hence, in this research, it has initially supposed that all processes are located at two possible quality spaces, above/below the standard level. Then it aims at proposing a two-criteria QQLF in which, each criterion is specifically proper to one of the quality spaces. Design/methodology/approach Since 1.33 is a literarily standard or satisfactory value for two most important process capability indices of Cp and Cpk, its upper/lower spaces are assumed as high/low quality spaces. Then the indices are integrated into traditional QQLF, of type nominal the best (NTB), to develop a two-criteria QQLF in which, each criterion is more suitable for each quality space. These two criteria have also been innovatively embedded in the plan-do-check-act cycle to help continuous improvement. Finally, the proposed function has been examined in comparison with the traditional one in Feiz hospital in the province of Isfahan, Iran. Findings Results indicate that the internal process of the studied case is placed on the lower quality space. So the first criterion of revised QQLF gives a more relevant evaluation for that process, compared with the traditional function. Moreover, this study has embedded both proposed criteria in the plan-do-check-act cycle as well. Research limitations/implications Formulating the two-criteria QQLF only for observations of normal and symmetric distributions as well as offering it solely for NTB characteristics are limitations of this study. Practical implications Two more relevant quality loss criteria have been formulated for each process (service or manufacturing). However, in order to show the comprehensiveness of the proposed method even in service institutes, Emergency function of Feiz hospital has been examined. Originality/value The traditional loss function of type NTB merely and implicitly targets zero defect for variance. In fact, it calculates quality loss of all processes placed on different quality spaces using a same measure. This study, however, provides practitioner with opportunity of targeting excellent or satisfactory targets.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:03Z
      DOI: 10.1108/BIJ-11-2015-0106
       
  • A framework for benchmarking the strategic position of bond markets in the
           competing environment
    • First page: 403
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose In this paper, the benchmarking framework is developed for identifying different indicators and their importance in forming the strategic position of Thai bond markets in competitive economies using Strategic Position and Action Evaluation Matrix (SPACE Matrix) framework. Design/methodology/approach The Delphi approach is deployed for indicator selection and the framework validation. A questionnaire survey is then used to assess the importance of different factors determining the strategic bond market development and competitiveness using the Analytic Hierarchy Process (AHP) model. Findings A group of experienced bond market experts assign different levels of importance for each key factor under a given dimension to reach consensus. The results reveal that there are seventeen factors affecting the strategic development and competitiveness of the bond market. For four aspects under the framework, the results show that Financial Strength dimension is considered by the experts as the most dominant aspect to strategic bond market development, followed by Competitive Advantage, Industry Strength, and Environment Stability, respectively. Practical implications The benchmarking framework developed in this study is a useful outline in guiding measurement and assessment of the strategic position of bond markets in the competing environment. Originality/value First, the author proposes for the first time a conceptual framework based on macro-level data to assess the strategic bond market development and competitiveness using SPACE matrix method. The study employs the Delphi’s technique and in-depth interview with experts involving with bond market to build the indicators for each dimension under the framework. Second, this paper also applies the Analytic Hierarchy Process (AHP) to discover the order of relative importance for the indicators identified by the experts through pairwise comparison for each strategic dimension of bond market to reach consensus, which has never been done before.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:58Z
      DOI: 10.1108/BIJ-05-2015-0046
       
  • An analysis of barriers for plastic recycling in the Indian plastic
           industry
    • First page: 415
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The purpose of this paper is to develop a new model in which the interrelationship between the barriers can be determined which are causing hindrance in the implementation of effective recycling process in plastic sectors of India. Design/methodology/approach In today’s manufacturing scenario manufacturers do not want any of their inputs to be finally termed as waste and hence discarded, so they have channelized their efforts as well as resources into the development of efficient recycling methods. However there are several barriers causing hindrance in the implementation of an effective and efficient recycling. In this paper several most influential barriers are taken in to consideration and implemented in the (ISM) interpretive structural modeling . Findings The result divided the barriers in to four different cluster and identified the weak and strong barriers and implemented the relationship between them. Research limitations/implications – In the global world the waste of plastic is increasing over the past few years. Recycling of plastic has received much attention because many companies are using it as a strategic tool to serve their customer and to generate good revenue. However there is lack of effective recycling unit in India. The work of this paper and its result will helpful in the implementation of an effective and efficient recycling unit for plastic sector. Practical implications To improve the recycling process by avoiding the barriers. Originality/value The plastic industries of India are studied and by expert analysis only the barriers are found.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:38Z
      DOI: 10.1108/BIJ-11-2014-0103
       
  • Designing robust model for banks benchmarking based on REMBRANDT method
           and DEA
    • First page: 431
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose This paper aims to find excellent banks on the basis of identified variables. First of all, banks are evaluated based on operation costs, deposits, staff, investments, net profit, and loans variables. Subsequently, these variables are categorized into inputs and outputs. The performances of the banks based on these variables are analyzed by DEA method to find efficiency and inefficiency of DMUs. Design/methodology/approach This research is aimed to determine the best banks based on predetermined indicators.the indicators are categorized into inputs and outputs. DEA method is used to find efficiency and inefficiency of DMU. However, the aim is to find the efficient banks and to implement the model by using AP Super Efficiency method in order to find the most efficient unit for benchmarking. However, some inputs and outputs have more priority for banks than the others, as a result it will require some changes. Findings The results indicate that among thirteen banks, including ten public and three private, solely five public banks are efficient. Moreover, DEA is used as a benchmarking tool for inefficient banks to be efficient. Among these banks ten of them are public banks and three are private. Among efficient ones all are public banks. Moreover, five of public banks and three of private are inefficient. Originality/value In some cases, inputs and outputs have more priority for DMs than the others, as a result it will require some changes. Also, if one of the inputs or outputs is larger in number than the others, the DMU becomes efficient, despite its low priority. Thus, for solving this problem, the indicators of this research are ranked by REMBRANDT method considering the existing ones to find the best banks (best DMU) based on their performance and the relevant indicators.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:49Z
      DOI: 10.1108/BIJ-01-2015-0001
       
  • Relevance of F.W. Taylor’s principles to modern shop-floor practices: a
           benchmarking work study
    • First page: 445
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose This empirical study uses an inter-disciplinary approach to examine the relevance of F.W. Taylor’s principles to modern shop-floor practices in the context of a manufacturing organization. Design/methodology/approach Standard time study guidelines laid out by the ILO were adopted and random observations made between two operators independently performing an identical operation in the shop-floor premises of a particular factory. Findings It was evident from our study that modern management has developed the science for each element of the operator’s manual work, as postulated and proposed by F.W. Taylor. It was also evident that completion of the operation on time was necessary for the operators but not as important as the total number of jobs performed during the duration of the shift. These empirical findings highlighted the high relevance of F.W. Taylor’s principles to modern shop-floor practices. Research limitations/implications We adopted time study observation as the single method to collect real data from real practices but this could be considered as a biased approach. Since the time study observation is a slow, time consuming, and expensive process of obtaining data, we restricted our study to only two operators. Further, the study was carried out in a real setting under several assumptions that may limit its wider applications and practical implications. Our study findings suggest that measuring the operator’s performance in terms of time consumption and resource utilization is necessary but not sufficient to evaluate and improve his/her productivity because operators evaluate their performance in terms of the total number of jobs completed during the duration of the shift. Therefore, it is suggested that the managers on the modern shop-floor measure the output at the aggregate level for the given input, while developing new work methods as well as devising performance management and reward systems. Originality/value Our study has contributed to the body of knowledge by conducting a complete assessment of F.W. Taylor’s first principle from its origin to its application in modern shop-floor practices. Also, we empirically examined the relevance of Taylor’s principles to modern shop-floor practices in the context of a manufacturing organization. Our study supports the descriptive work of Freeman (1996), who envisaged the relevance of Taylor’s ideas to modern management practices; also, it gives a few directions to test behavioral operations theory in terms of using real operational data to examine an established organization theory (Gino and Pisano, 2008).
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:40:28Z
      DOI: 10.1108/BIJ-02-2015-0019
       
  • A framework to enhance agile manufacturing system: a total interpretive
           structural modelling (TISM) approach
    • First page: 467
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose To identify and analyze the interactions among different enablers of agile manufacturing system (AMS). The existing enablers available in the past literature are scattered and not able to meet specific requirements of the customers. So, it becomes a necessity to encapsulate these enablers in appropriate proportions to enable traditional organizations to AMS. To fill this gap total interpretive structural modelling (TISM) and MICMAC analysis based framework model has been developed to understand the mutual interactions between among the enablers. Design/methodology/approach Identification of enablers followed by application of TISM which is an innovative version of ISM and MICMAC analysis used to study and analyse the mutual interactions between identified enablers. Findings The result reveals that top management support, organizational structure and information technology integration have strong driving power and weak dependence power and are at the lowest level in the TISM model hierarchy, while the outcome enablers of AMS have low driving power but have high dependence power. Research limitations/implications This model is developed on the basis of inputs from few experts and may not reflect the opinion of whole industry community. Practical implications Top management must stress on enablers having strong driving power for efficient implementation of AMS. Managers in the area of manufacturing may drive useful insights from the empirical study presented in this paper. Managers should plan an effective strategy for proper implementation of AMS which make organization more agile, productive, competitive and profitable. Originality/value TISM based framework structural model have been proposed for industry or organization which is a new effort for implementation of AMS.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:50Z
      DOI: 10.1108/BIJ-09-2015-0092
       
  • Performance analysis of supplier development programs
    • First page: 488
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The paper provides an approach that a manufacturer can periodically use to measure the performances of its Supplier development Programs (SDPs). It also quantifies and indicates the specific Supplier Development Outcomes (SDOs) that a manufacturer has to concentrate in improving its SDPs. Design/methodology/approach The proposed methodology integrates fuzzy analytic hierarchy process (to determine the importance of SDOs), Pareto analysis (to choose the significant SDOs) and fuzzy logic (to periodically determine the performance indices and grades of the SDPs) methods to measure the performances of SDPs. In order to demonstrate the utility of the methodology, a case situation is presented where the performance measures of SDPs running at five key suppliers of an Indian turbine manufacturing company were determined. Findings By periodically applying the abovementioned methodology, the performance indices of a manufacturer’s SDPs are measured, monitored and managed effectively. It is shown that the methodology is advantageous in clearly indicating the scope of improvement for the SDPs along the specific SDOs. Research limitations/implications Since the obtained results in this study are specific to a manufacturing environment, they may not be generalized. However, the generic list of SDOs mentioned in the paper and the proposed approach can be used in any manufacturing environment for analyzing the performances of SDPs. Practical implications The performance analysis of SDPs would help a manufacturer to know more about the functioning of its SDPs along the timeline and provide the scope for improvement. Originality/value The proposed approach successfully measure and also grade the performances of SDPs. The results enable the supplier development managers to effectively distribute their investments and efforts along the SDPs.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:06Z
      DOI: 10.1108/BIJ-07-2015-0069
       
  • The impact of quality management practices on performance: an empirical
           study
    • First page: 511
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The paper aims to explore the relationship between quality management (QM) and performance, specifically how the infrastructure and core QM practices affect quality and business performance, in Indian manufacturing organizations. Design/methodology/approach In this study, the empirical data was drawn from 262 manufacturing organizations in India. The research model was tested using the Structural Equation Modeling (SEM) technique. Findings The findings of the empirical study revealed that infrastructure QM practices positive affect on core QM practices and indirectly on quality performance. Whereas, core QM practices positively affect on quality performance. Also, quality performance has a positive effect on business performance. Research limitations/implications This study considered QM from two dimensions, (infrastructure and core quality practices), this study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value. Practical implications The study showed that infrastructure quality practices support the application of core quality practices. Therefore, managers must develop and maintain their organization’s quality system and sufficient resources need to be allocated to both types of practices in order to achieve the superior business performance. Originality/value This study considers both TQM and Six Sigma practices for defining new set of infrastructure and core QM practices in Indian manufacturing organizations.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:42:04Z
      DOI: 10.1108/BIJ-11-2015-0109
       
  • Modeling the enablers of green supply chain management: an integrated ISM
           - fuzzy MICMAC approach
    • First page: 536
      Abstract: Benchmarking: An International Journal, Volume 24, Issue 2, March 2017.
      Purpose The purpose of this paper is to identify and develop the relationships among the Green Supply Chain Management Enablers (GSCMEs), understand mutual influences of these GSCMEs on Green Supply Chain Management (GSCM) implementation and to find out the driving and the dependence power of GSCMEs. Design/methodology/approach This paper has identified 35 GSCMEs on the basis of literature review and the opinions of experts from academia and industry. A nationwide questionnaire-based survey has been conducted to rank these identified GSCMEs. The outcomes of the survey and interpretive structural modeling (ISM) methodology have been applied to evolve mutual relationships among GSCMEs, which helps to reveal the direct and indirect effects of each GSCMEs. The results of the ISM are used as an input to the fuzzy MICMAC (Matriced’ Impacts Croise´s Multiplication Applique´ea´ un Classement) analysis, to identify the driving and the dependence power of GSCMEs. Findings The 29 GSCMEs out of 35 GSCMEs (Mean ≥ 3.00) has been considered for analysis through a nationwide questionnaire based survey on Indian automobile organizations. The integrated approach is developed, since the ISM model provides only binary relationship among GSCMEs, while fuzzy MICMAC analysis provides precise analysis related to driving and the dependence power of GSCMEs. Research limitations/implications The weightage for ISM model development and fuzzy MICMAC are obtained through the judgment few industry experts. It is the only subjective judgment and any biasing by the person who is judging might influence the final result. Practical implications The study provides important guidelines for both practitioners; as well as, the academicians. The practitioners need to focus on these GSCMEs more carefully during GSCM implementation. GSCM managers may strategically plan its long-term growth to meet GSCM action plan. While, academicians may be encouraged to categorize different issues, which are significant in addressing these GSCMEs. Originality/value Arrangement of GSCMEs in a hierarchy, the categorization into the driver and dependent categories, and fuzzy MICMAC are an exclusive effort in the area of GSCM implementation.
      Citation: Benchmarking: An International Journal
      PubDate: 2017-01-20T12:41:01Z
      DOI: 10.1108/BIJ-08-2015-0082
       
 
 
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