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  Subjects -> BUSINESS AND ECONOMICS (Total: 3283 journals)
    - ACCOUNTING (102 journals)
    - BANKING AND FINANCE (279 journals)
    - BUSINESS AND ECONOMICS (1210 journals)
    - CONSUMER EDUCATION AND PROTECTION (23 journals)
    - COOPERATIVES (4 journals)
    - ECONOMIC SCIENCES: GENERAL (184 journals)
    - ECONOMIC SYSTEMS, THEORIES AND HISTORY (199 journals)
    - FASHION AND CONSUMER TRENDS (13 journals)
    - HUMAN RESOURCES (97 journals)
    - INSURANCE (26 journals)
    - INTERNATIONAL COMMERCE (135 journals)
    - INTERNATIONAL DEVELOPMENT AND AID (90 journals)
    - INVESTMENTS (22 journals)
    - LABOR AND INDUSTRIAL RELATIONS (46 journals)
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    - MICROECONOMICS (23 journals)
    - PRODUCTION OF GOODS AND SERVICES (138 journals)
    - PUBLIC FINANCE, TAXATION (36 journals)
    - TRADE AND INDUSTRIAL DIRECTORIES (2 journals)

BUSINESS AND ECONOMICS (1210 journals)                  1 2 3 4 5 6 7 | Last

Showing 1 - 200 of 1566 Journals sorted alphabetically
4OR: A Quarterly Journal of Operations Research     Hybrid Journal   (Followers: 10)
Abacus     Hybrid Journal   (Followers: 14)
Accounting Forum     Hybrid Journal   (Followers: 25)
Acta Amazonica     Open Access   (Followers: 5)
Acta Commercii     Open Access   (Followers: 4)
Acta Oeconomica     Full-text available via subscription   (Followers: 3)
Acta Scientiarum. Human and Social Sciences     Open Access   (Followers: 8)
Acta Universitatis Danubius. Œconomica     Open Access   (Followers: 3)
Acta Universitatis Nicolai Copernici Zarządzanie     Open Access   (Followers: 4)
AD-minister     Open Access   (Followers: 3)
Adam Academy : Journal of Social Sciences / Adam Akademi : Sosyal Bilimler Dergisi     Open Access  
Admisi dan Bisnis     Open Access  
ADR Bulletin     Open Access   (Followers: 6)
Advances in Developing Human Resources     Hybrid Journal   (Followers: 25)
Advances in Economics and Business     Open Access   (Followers: 14)
AfricaGrowth Agenda     Full-text available via subscription   (Followers: 1)
African Affairs     Hybrid Journal   (Followers: 64)
African Development Review     Hybrid Journal   (Followers: 35)
African Journal of Business and Economic Research     Full-text available via subscription   (Followers: 3)
African Journal of Business Ethics     Open Access   (Followers: 6)
African Review of Economics and Finance     Open Access   (Followers: 3)
Afro-Asian Journal of Finance and Accounting     Hybrid Journal   (Followers: 7)
Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi     Open Access   (Followers: 3)
Agronomy     Open Access   (Followers: 10)
Akademik Yaklaşımlar Dergisi     Open Access  
Akademika : Journal of Southeast Asia Social Sciences and Humanities     Open Access   (Followers: 7)
Alphanumeric Journal : The Journal of Operations Research, Statistics, Econometrics and Management Information Systems     Open Access   (Followers: 5)
American Economic Journal : Applied Economics     Full-text available via subscription   (Followers: 190)
American Enterprise Institute     Free  
American Journal of Business     Hybrid Journal   (Followers: 17)
American Journal of Business and Management     Open Access   (Followers: 54)
American Journal of Business Education     Open Access   (Followers: 12)
American Journal of Economics and Business Administration     Open Access   (Followers: 27)
American Journal of Economics and Sociology     Hybrid Journal   (Followers: 32)
American Journal of Evaluation     Hybrid Journal   (Followers: 14)
American Journal of Finance and Accounting     Hybrid Journal   (Followers: 21)
American Journal of Health Economics     Full-text available via subscription   (Followers: 13)
American Journal of Industrial and Business Management     Open Access   (Followers: 24)
American Journal of Medical Quality     Hybrid Journal   (Followers: 8)
American Law and Economics Review     Hybrid Journal   (Followers: 27)
ANALES de la Universidad Central del Ecuador     Open Access   (Followers: 3)
Ankara University SBF Journal     Open Access  
Annales de l'Institut Henri Poincare (C) Non Linear Analysis     Full-text available via subscription   (Followers: 1)
Annals in Social Responsibility     Full-text available via subscription  
Annals of Finance     Hybrid Journal   (Followers: 30)
Annals of Operations Research     Hybrid Journal   (Followers: 10)
Annual Review of Economics     Full-text available via subscription   (Followers: 37)
Anuario Facultad de Ciencias Económicas y Empresariales     Open Access   (Followers: 2)
Applied Developmental Science     Hybrid Journal   (Followers: 3)
Applied Economics     Hybrid Journal   (Followers: 43)
Applied Economics Letters     Hybrid Journal   (Followers: 30)
Applied Economics Quarterly     Full-text available via subscription   (Followers: 9)
Applied Financial Economics     Hybrid Journal   (Followers: 27)
Applied Mathematical Finance     Hybrid Journal   (Followers: 7)
Applied Stochastic Models in Business and Industry     Hybrid Journal   (Followers: 6)
Arab Economic and Business Journal     Open Access   (Followers: 4)
Archives of Business Research     Open Access   (Followers: 6)
Arena Journal     Full-text available via subscription   (Followers: 1)
Argomenti. Rivista di economia, cultura e ricerca sociale     Open Access   (Followers: 4)
ASEAN Economic Bulletin     Full-text available via subscription   (Followers: 5)
Asia Pacific Business Review     Hybrid Journal   (Followers: 8)
Asia Pacific Journal of Human Resources     Hybrid Journal   (Followers: 317)
Asia Pacific Journal of Innovation and Entrepreneurship     Open Access  
Asia Pacific Viewpoint     Hybrid Journal  
Asia-Pacific Journal of Business Administration     Hybrid Journal   (Followers: 5)
Asia-Pacific Journal of Operational Research     Hybrid Journal   (Followers: 3)
Asia-Pacific Management and Business Application     Open Access   (Followers: 1)
Asian Business Review     Open Access   (Followers: 3)
Asian Case Research Journal     Hybrid Journal   (Followers: 1)
Asian Development Review     Open Access   (Followers: 13)
Asian Economic Journal     Hybrid Journal   (Followers: 8)
Asian Economic Papers     Hybrid Journal   (Followers: 7)
Asian Economic Policy Review     Hybrid Journal   (Followers: 4)
Asian Journal of Accounting and Governance     Open Access   (Followers: 3)
Asian Journal of Business Ethics     Hybrid Journal   (Followers: 9)
Asian Journal of Social Sciences and Management Studies     Open Access   (Followers: 7)
Asian Journal of Sustainability and Social Responsibility     Open Access   (Followers: 1)
Asian Journal of Technology Innovation     Hybrid Journal   (Followers: 8)
Asian-pacific Economic Literature     Hybrid Journal   (Followers: 5)
AStA Wirtschafts- und Sozialstatistisches Archiv     Hybrid Journal   (Followers: 5)
ATA Journal of Legal Tax Research     Hybrid Journal   (Followers: 4)
Atlantic Economic Journal     Hybrid Journal   (Followers: 11)
Australasian Journal of Regional Studies, The     Full-text available via subscription   (Followers: 1)
Australian Cottongrower, The     Full-text available via subscription   (Followers: 1)
Australian Economic Papers     Hybrid Journal   (Followers: 34)
Australian Economic Review     Hybrid Journal   (Followers: 3)
Australian Journal of Maritime and Ocean Affairs     Hybrid Journal   (Followers: 9)
Balkan Region Conference on Engineering and Business Education     Open Access   (Followers: 1)
Baltic Journal of Real Estate Economics and Construction Management     Open Access   (Followers: 2)
Banks in Insurance Report     Hybrid Journal   (Followers: 1)
BBR - Brazilian Business Review     Open Access   (Followers: 4)
Benchmarking : An International Journal     Hybrid Journal   (Followers: 10)
Benefit : Jurnal Manajemen dan Bisnis     Open Access   (Followers: 1)
BER : Consumer Confidence Survey     Full-text available via subscription   (Followers: 3)
BER : Economic Prospects : An Executive Summary     Full-text available via subscription  
BER : Economic Prospects : Full Survey     Full-text available via subscription   (Followers: 1)
BER : Intermediate Goods Industries Survey     Full-text available via subscription   (Followers: 1)
BER : Manufacturing Survey : Full Survey     Full-text available via subscription   (Followers: 1)
BER : Motor Trade Survey     Full-text available via subscription  
BER : Retail Sector Survey     Full-text available via subscription   (Followers: 1)
BER : Retail Survey : Full Survey     Full-text available via subscription   (Followers: 1)
BER : Survey of Business Conditions in Building and Construction : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Survey of Business Conditions in Manufacturing : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Survey of Business Conditions in Retail : An Executive Summary     Full-text available via subscription   (Followers: 3)
BER : Trends : Full Survey     Full-text available via subscription   (Followers: 1)
BER : Wholesale Sector Survey     Full-text available via subscription  
Berkeley Business Law Journal     Free   (Followers: 9)
Beykent Üniversitesi Sosyal Bilimler Dergisi     Open Access  
Bio-based and Applied Economics     Open Access   (Followers: 1)
Biodegradation     Hybrid Journal   (Followers: 1)
Biology Direct     Open Access   (Followers: 7)
Bitlis Eren Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Akademik İzdüşüm Dergisi     Full-text available via subscription  
BizInfo (Blace) Journal of Economics, Management and Informatics     Open Access  
Black Enterprise     Full-text available via subscription  
Board & Administrator for Administrators only     Hybrid Journal  
Boletim Técnico do Senac     Open Access  
Border Crossing : Transnational Working Papers     Open Access   (Followers: 4)
Briefings in Real Estate Finance     Hybrid Journal   (Followers: 5)
British Journal of Industrial Relations     Hybrid Journal   (Followers: 36)
Brookings Papers on Economic Activity     Open Access   (Followers: 48)
Brookings Trade Forum     Full-text available via subscription   (Followers: 3)
BRQ Business Research Quarterly     Open Access   (Followers: 2)
Building Sustainable Legacies : The New Frontier Of Societal Value Co-Creation     Full-text available via subscription   (Followers: 1)
Bulletin of Economic Research     Hybrid Journal   (Followers: 17)
Bulletin of Geography. Socio-economic Series     Open Access   (Followers: 5)
Bulletin of Indonesian Economic Studies     Hybrid Journal   (Followers: 3)
Bulletin of the Dnipropetrovsk University. Series : Management of Innovations     Open Access   (Followers: 1)
Business & Entrepreneurship Journal     Open Access   (Followers: 19)
Business & Information Systems Engineering     Hybrid Journal   (Followers: 4)
Business & Society     Hybrid Journal   (Followers: 10)
Business : Theory and Practice / Verslas : Teorija ir Praktika     Open Access   (Followers: 1)
Business and Economic Research     Open Access   (Followers: 7)
Business and Management Horizons     Open Access   (Followers: 12)
Business and Management Research     Open Access   (Followers: 19)
Business and Management Studies     Open Access   (Followers: 11)
Business and Professional Communication Quarterly     Hybrid Journal   (Followers: 6)
Business and Society Review     Hybrid Journal   (Followers: 5)
Business Economics     Hybrid Journal   (Followers: 10)
Business Ethics Quarterly     Full-text available via subscription   (Followers: 13)
Business Ethics: A European Review     Hybrid Journal   (Followers: 18)
Business Horizons     Hybrid Journal   (Followers: 9)
Business Information Review     Hybrid Journal   (Followers: 14)
Business Management and Strategy     Open Access   (Followers: 41)
Business Research     Hybrid Journal   (Followers: 2)
Business Strategy and the Environment     Hybrid Journal   (Followers: 13)
Business Strategy Review     Hybrid Journal   (Followers: 7)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Business Systems & Economics     Open Access   (Followers: 2)
Business Systems Research Journal     Open Access   (Followers: 5)
Business, Economics and Management Research Journal : BEMAREJ     Open Access  
Business, Management and Education     Open Access   (Followers: 17)
Business, Peace and Sustainable Development     Full-text available via subscription   (Followers: 3)
Business: Theory and Practice     Open Access  
Bustan     Hybrid Journal  
Cadernos EBAPE.BR     Open Access   (Followers: 1)
Cambridge Journal of Economics     Hybrid Journal   (Followers: 62)
Cambridge Journal of Regions, Economy and Society     Hybrid Journal   (Followers: 11)
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration     Hybrid Journal   (Followers: 1)
Canadian Journal of Economics/Revue Canadienne d`Economique     Hybrid Journal   (Followers: 31)
Canadian journal of nonprofit and social economy research     Open Access   (Followers: 3)
Capitalism Nature Socialism     Hybrid Journal   (Followers: 18)
Cappadocia Academic Review     Open Access  
Case Studies in Business and Management     Open Access   (Followers: 10)
CBU International Conference Proceedings     Open Access   (Followers: 3)
Central European Business Review     Open Access   (Followers: 1)
Central European Journal of Operations Research     Hybrid Journal   (Followers: 5)
Central European Journal of Public Policy     Open Access   (Followers: 2)
CESifo Economic Studies     Hybrid Journal   (Followers: 17)
Chain Reaction     Full-text available via subscription  
Challenge     Full-text available via subscription   (Followers: 4)
China & World Economy     Hybrid Journal   (Followers: 16)
China : An International Journal     Full-text available via subscription   (Followers: 18)
China Economic Journal: The Official Journal of the China Center for Economic Research (CCER) at Peking University     Hybrid Journal   (Followers: 12)
China Economic Review     Hybrid Journal   (Followers: 11)
China Finance Review International     Hybrid Journal   (Followers: 5)
China Nonprofit Review     Hybrid Journal   (Followers: 3)
China perspectives     Open Access   (Followers: 12)
Chinese Economy     Full-text available via subscription  
Ciência & Saúde Coletiva     Open Access   (Followers: 2)
Ciencia Sociales y Económicas     Open Access  
CLIO América     Open Access   (Followers: 1)
Cliometrica     Hybrid Journal   (Followers: 4)
COEPTUM     Open Access  
Community Development Journal     Hybrid Journal   (Followers: 27)
Compensation & Benefits Review     Hybrid Journal   (Followers: 7)
Competition & Change     Hybrid Journal   (Followers: 11)
Competitive Intelligence Review     Hybrid Journal   (Followers: 2)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal   (Followers: 5)
Computational Economics     Hybrid Journal   (Followers: 9)
Computational Mathematics and Modeling     Hybrid Journal   (Followers: 8)
Computer Law & Security Review     Hybrid Journal   (Followers: 17)
Computers & Operations Research     Hybrid Journal   (Followers: 12)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14)
Contemporary Wales     Full-text available via subscription   (Followers: 1)
Contributions to Political Economy     Hybrid Journal   (Followers: 5)
Corporate Communications An International Journal     Hybrid Journal   (Followers: 7)
Corporate Philanthropy Report     Hybrid Journal   (Followers: 3)
Corporate Reputation Review     Hybrid Journal   (Followers: 5)
Creative and Knowledge Society     Open Access   (Followers: 9)
Creative Industries Journal     Hybrid Journal   (Followers: 8)

        1 2 3 4 5 6 7 | Last

Journal Cover
Benchmarking : An International Journal
Journal Prestige (SJR): 0.559
Citation Impact (citeScore): 2
Number of Followers: 10  
 
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 1463-5771
Published by Emerald Homepage  [342 journals]
  • Information technology barriers in Indian sugar supply chain: an AHP and
           fuzzy AHP approach
    • Pages: 1978 - 1991
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 1978-1991, October 2018.
      Purpose The purpose of this paper is to find out possible barriers of information technology (IT) applications in the supply chain system of sugar industry in India. All these barriers have their strategic importance for serving the supply chain partners in better way and also help in improving the Indian agrarian economy. The study is a blend of theoretical and practical frameworks, which would focus on those key factors or IT barriers leading to implementation of IT in the sugar supply chain. Design/methodology/approach The paper is based on theoretical exploration of potential barriers IT applications in the supply chain system of sugar industry in India and prioritizing these barriers by employing multi-criteria decision-making approach. Findings The findings of this paper are identification of barriers of IT applications in the supply chain system of sugar industry in India, and ranking of these barriers in terms of its severity. Research limitations/implications Potential barriers of IT applications in the supply chain system of sugar industry in India considered in to the study are 11 in total. There can be more barriers of IT applications in the supply chain system. Originality/value This study reveals the application of analytic hierarchy process (AHP) and fuzzy AHP to Indian sugar industry for prioritizing the IT barriers which influence the sugar supply chain.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:57:53Z
      DOI: 10.1108/BIJ-01-2017-0004
       
  • Developing a causal model to evaluate the critical issues in reverse
           supply chain implementation
    • Pages: 1992 - 2017
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 1992-2017, October 2018.
      Purpose Approximately, 800m tons of e-waste is generated per year in India. Reverse supply chain (RSC) is the probable strategy to cope up with the issue. Setting up a RSC process is not popular in the Indian sector. There are several factors that basically control the profitability of such kind of business. Hence, the purpose of this paper is to develop a causal model among the identified issues and sub-issues for setting up a RSC in an Indian semiconductor manufacturing industry and then evaluate the critical issues based on the causal relations. Design/methodology/approach Decision-making trial and evaluation laboratory (DEMATEL) method along fuzzy set theory is used to develop the causal framework among the identified strategical and tactical issues. According to the causal relations from DEMATEL, analytical network process is then used to identify the weights of the sub-issues. Findings The cause–effect interactions among the main issues show that legislations and regulations, market-related issues and organizational issue are the most significant strategic issues. Uncertainty in the acquisition time is the most significant tactical issue because it has a crucial impact on the quality and quantity of the used products. Based on the obtained causal relations of the main issues, it is identified that the reduction of waste, creation of new opportunity, market competition, cost reduction, change in technology and location, capacity and number of recovery facility are the major sub-issues in RSC implementation. Practical implications This study is conducted on the basis of the experts’ opinion from a semiconductor manufacturing industry, situated in the southern part of India. Therefore, this proves its practical implications. Originality/value The paper provides the detail illustration of the issues in the RSC process, and the prioritization of the issues based on the cause–effect relationships also provides some meaningful managerial insights.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:54:03Z
      DOI: 10.1108/BIJ-12-2016-0181
       
  • Efficiency and internal benchmark on an armament company
    • Pages: 2018 - 2039
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2018-2039, October 2018.
      Purpose The purpose of this paper is to analyze the productive efficiency and the best operational practices in an armaments manufacturer. Design/methodology/approach A longitudinal case study is performed using data envelopment analysis (DEA). Using DEA, an assessment of six years in the company manufacturing process is conducted. The research aims at developing an internal benchmark on three production lines of the company. Findings The results show that only one of the three analyzed production lines increased efficiency over time. With this result, the most efficient production line may be used as a reference in relation to the best operational practices of the company. Moreover, it was found that the current indicators to evaluate efficiency are insufficient and may lead to wrong management decisions. Practical implications This research could allow a larger understanding of the factors that really contribute to increased operational efficiency. This is due to internal benchmark assist in the identification of the best practices. The identification of best practices can contribute to enhance the efficiency of inefficient operations without the need for external comparisons. Originality/value DEA contributes due to its robustness, for the evaluation of productive efficiency. One of the contributions of this study is to identify opportunities for improvement in key components of the operation through targets, internal benchmarking and robust assessment of productive efficiency.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:52:08Z
      DOI: 10.1108/BIJ-08-2016-0128
       
  • Investigating the impact of hard total quality management practices on
           operational performance in manufacturing organizations
    • Pages: 2040 - 2064
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2040-2064, October 2018.
      Purpose The purpose of this paper is to investigate the impact of hard total quality management (TQM) practices on operational performance dimensions in manufacturing organizations. Design/methodology/approach The study was designed in the Jordanian manufacturing sector. Organizations that are familiar with hard TQM practices specifically that had already implemented ISO 9001 certificate were randomly surveyed through structured questionnaire, yielded a sample of 40 responding organizations. Principal component factor analysis was used to analyze hard TQM practices implementation and organizations operational performance dimensions. As a result, specific hard TQM practices and operational performance dimensions were extracted. The hard TQM practices that significantly influence operational performance dimensions were tested using simple and multiple linear regression analysis. Findings The research findings showed that hard TQM practices in manufacturing sector include; continuous improvement, statistical process control (SPC), process management and quality tools and techniques. Meanwhile, operational performance dimensions include; quality and inventory management performance. Also, the findings showed that continuous improvement and SPC practices play a major role in obtaining the desired results of operational performance. Research limitations/implications Three limitations can be identified in this research, using subjective measures of TQM practices and operational performance, low response rate and using a sample of organizations from various industries. This paper can help Jordanian manufacturing organizations to foster proper practices and make the right decisions related to operational performance. Originality/value This study describes a reliable hard TQM model that can be used by manufacturing organizations to improve their operational performance. Also, the results of this study contribute to prior literature and recommend some best practices for manufacturing organizations.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:50:55Z
      DOI: 10.1108/BIJ-05-2016-0074
       
  • SMED for quick changeover in manufacturing industry – a case study
    • Pages: 2065 - 2088
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2065-2088, October 2018.
      Purpose The purpose of this paper is to uncover the significance of SMED in manufacturing environments. Design/methodology/approach The paper gives setup instructions and guidelines to prepare the standardized setup procedure without ignoring actual constraints in production environment. It uses a case study in a small-scale manufacturing unit of northern India to generate an integrated setup reduction approach, utilizing Single Minute Exchange of Die (SMED)-based industrial engineering tools to achieve faster setups. It describes the feasibility of quick changeovers in small enterprises based on an “SMED” approach. Finally, the paper carries out empirical analysis of the financial/non-financial benefits incurred from setup reductions. Findings Setup activities are a vital part of the production lead time of any product and so affect overall product cost. Industrial engineering techniques have been used to analyze the existing procedure of setups. A SMED approach can help eliminate unwanted activities, externalize the internal activities, if possible, and reduce them by simplification or standardization. Originality/value The paper demonstrates the practical application of SMED showing how it can bring real breakthroughs in reducing setup time in small-scale manufacturing.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:35Z
      DOI: 10.1108/BIJ-05-2017-0122
       
  • Linking loneliness to depression: a dynamic perspective
    • Pages: 2089 - 2104
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2089-2104, October 2018.
      Purpose The purpose of this paper is to understand the influence of change in loneliness on the experience of depression among the students in a business school in India. Building on the literature, the authors argued the dynamic nature of loneliness and depression and subsequently explored the linkage between change in loneliness and associated change in the experience of depression. Further, the purpose is also to explore whether such linkage depends on individual personality factors. Design/methodology/approach The present study is part of a bigger study that employed a longitudinal survey design. Data were collected in two phases with a six-month time lag between the phases. Data were initially collected in July 2014, and again with all measures repeated in January, 2015. Data were collected from two sections from the undergraduate program participants at one of the reputed institutions in India. Demographic variables such as gender, number of siblings, and family type (nuclear family or joint family) were collected. The authors controlled for age and qualification as all the students have the same qualification and almost all of them were in the same age group. All these variables were controlled due to their probable interference with the proposed theoretical model. Findings The findings reveal a significant role of loneliness on experience of depression and a moderating role of personality on the relationship. The linkage between change in loneliness and change in depression was found to be higher among those people who were high on extraversion. The findings clearly indicate that the impact of loneliness will be more as the need for attachment is high for individuals having higher extraversion. Research limitations/implications Further research may explore the role of neuroticism in the link between loneliness and depression. Practical implications The findings of this longitudinal study are very relevant for all the professional groups in the college/university setting. It is important for students as well as college authorities to understand the dynamic nature and relationship of loneliness and depression, as well as the role of personality factors. Routine monitoring as well as various educational programs may be included as regular components of campus culture. Even curriculum can also be fine-tuned. Various programs can be designed to improve interpersonal skills, cognitive understanding, and resolution of aversive emotions, as these college going students or buddying managers are more receptive to intervention programs. Originality/value The paper clearly reflects its originality. It adds value in the form of contribution to theoretical development as well as to various college authorities to handle students emotions effectively.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:59Z
      DOI: 10.1108/BIJ-10-2016-0158
       
  • Non-performing assets and technical efficiency of Indian banks: a
           meta-frontier analysis
    • Pages: 2105 - 2125
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2105-2125, October 2018.
      Purpose The issue of mounting non-performing assets (NPAs) in Indian banking industry is serious and attracting attention of academia and policy planners. Thus, the purpose of this paper is to test the hypothesis whether NPAs in Indian commercial banking have reached at alarming state where they start affecting the technical efficiency levels adversely or not. Design/methodology/approach The efficiency score have been computed using case model (model with NPAs as bad/undesirable output) vs control model (model without NPAs as bad/undesirable output) methodology under meta-frontier data envelopment analysis framework. Findings It has been noticed that the effect of NPAs on overall technical efficiency and its various components is insignificant. The comparison of the case models (i.e. model with NPAs as bad output) with the control models (i.e. model without NPAs) reveals insignificant difference in average efficiency scores and rank distribution of commercial banks. The major source of inefficiency is technology gap (i.e. structure, setup and objectives of banking) among public, domestic private and foreign private categories of banks. Practical implications Though NPAs are increasing in Indian banking industry and specifically in Indian public sector banks because of their compulsory lending to priority sector yet the banks have huge scope to extend credit to priority sector as the NPAs have not reached at alarming stage where they start affecting adversely the efficiency performance. Originality/value Given the fact that the banking penetrations, structure and objectives differ significantly across ownership, separate frontiers for each ownership (public, private and foreign banks) category has been used to evaluate the technical efficiency levels of 81 commercial banks operating in India over the period 2005 to 2013.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:32Z
      DOI: 10.1108/BIJ-03-2017-0040
       
  • Operational efficiency of plastic producing firms in Iran: a DEA approach
    • Pages: 2126 - 2144
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2126-2144, October 2018.
      Purpose Firms are working in a complex environment in which the updated information increase the pace of precise decision making and reduce the risk of wrong decisions. Therefore, discovering firms’ performance is a major issue. The purpose of this paper is to evaluate the efficiency of Iranian plastic producing companies by using data envelopment analysis (DEA). It also discovers various drivers that significantly affect the efficiency of enterprises. Design/methodology/approach The authors studied a sample of 17 manufacturing firms to examine the relative efficiency of companies. They, then, evaluated the effects of efficiency drivers and used two methods for these purposes: DEA and bootstrapped Tobit regression model. Findings The study has shown that two manufacturing firms out of selected 17 are efficient under the Charnes, Cooper, and Rhodes model. Also, nine out of 17 plastic producing companies are productive under the Banker, Charnes, and Cooper model. The results of Tobit regression shows that only two efficiency drivers out of four have a significant positive influence on the efficiency of plastic producing firms. Research limitations/implications Considering one industry and country limits the generalizability of the results provided. Besides, data availability has limited the analysis in some parts, particularly in bootstrapped Tobit regression. Practical implications The authors listed this section into benchmarking and strategical management; more importantly, the suggestions for improving the chemical industry and its future evolution are presented. Originality/value The paper is classified into two issues: the efficiency of plastic producing firms in Iran and evaluating the reason for inefficiency, apart from internal managerial procedures.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:58:09Z
      DOI: 10.1108/BIJ-01-2017-0011
       
  • Analysing the barriers of lean in Indian coal mining industry using
           integrated ISM-MICMAC and SEM
    • Pages: 2145 - 2168
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2145-2168, October 2018.
      Purpose The purpose of this paper is to develop and validate a model for key barriers to lean implementation in the Indian coal mining industry. Design/methodology/approach Interpretive structural modeling (ISM) has been used to develop a proper hierarchy and contextual relationship of key barriers to lean implementation in the Indian coal mining industry through literature review and expert opinion which is followed by the classification of barriers using Matrice d’ Impacts Croisés-Multiplication Appliquée á un Classement (MICMAC) and questionnaire-based survey to validate the ISM model using structural equation modeling (SEM). Findings In this study, 14 key barriers to lean implementation in the Indian coal mining industry have been identified, modeled and analyzed. The lack of top management commitment, financial constraints and lack of inter-departments co-ordination are found to be the most important barriers to lean implementation in the mining industry. The ISM-based model is validated using the SEM. Research limitations/implications The analysis of data represents that relatively more participants were from the mines located in eastern India and the maximum participants were managers and executives holding different levels (lower, middle or upper), although key participants in different mines were encouraged to distribute the survey to other employees also. Practical implications This model on lean barriers would help the decision makers, researchers and practitioners to anticipate potential barriers to lean implementation and support the existing academic research on lean. Accordingly, the focus on the lean barriers can be prioritized for the better utilization of the available resources for eliminating or minimizing the barriers. Originality/value This paper is an original contribution of analysis of the lean barriers in Indian mining industry using the integrated ISM–MICMAC and SEM approach.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:59:24Z
      DOI: 10.1108/BIJ-04-2017-0057
       
  • Key barriers in the growth of rural health care: an ISM-MICMAC approach
    • Pages: 2169 - 2183
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2169-2183, October 2018.
      Purpose The health care industry has experienced vibrant growth since the last few decades. Total health care business has reached more than US$160bn in the country and is still growing, but sustainable growth of industry is a major area of concern. An unsustainable and uneven growth might contribute in growth presently, but will not help in the long run due to extinction in future. The paper aims to discuss this issue. Design/methodology/approach The research has been divided into two phases to analyze the barriers to achieve sustainable growth, i.e., identification of barriers and their analysis. The study has used three different research phases: identification of barriers from the literature, interviews with experts of industry and designing an ISM model. The identification phase led to the selection of 19 barriers from literature and by suggestions from industrial experts. The interpretive structural modeling (ISM) analysis was used to understand the impact and linkage of identified barriers. The barriers are further classified into four major categories on the basis of drive power and dependence power using “Matrices d’Impacts Croises Multiplication. Appliqué a un Classement” analysis. Findings The present research identifies 19 barriers in the field of growth of health care mainly in rural area with 11 levels in ISM-designed model. Barriers such as lack of awareness, medical mistrust, cost/benefit, transportation, high out of pocket expenditure, lack of health insurance, medical unawareness and the cultural dimension (traditional beliefs) have very high dependency power. These variables are highly influenced by other barriers. Barriers such as low outreach (geographical reach), information and communication, insufficient capacity planning, and highest growth in population have very high driving and dependence power. They have a very high impact on the system as any change in them will have a direct impact on others. Remaining seven selected barriers have a very high driving power and they are generally independent in nature and have less impact on the system as whole. Social implications This study seeks to identify which barrier is acting as the most dominant one and this result is helpful for policy-makers to achieve goals of National Health Mission (NHM) by removing the dominant barrier. Originality/value Total health care business reaches more than US$160bn in the country and is still growing, but sustainable growth of industry is a major area of concern. This paper is one of the preliminary attempts to identify which barrier is acting as the most dominant one and this result is helpful for policy-makers to achieve the goals of NHM by removing the dominant barrier.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:02Z
      DOI: 10.1108/BIJ-05-2017-0095
       
  • The mediating role of customer related performance outcomes on the
           relationship between customer integration and firm performance
    • Pages: 2184 - 2197
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2184-2197, October 2018.
      Purpose Even though supply chain integration (SCI) has been considered as a vital contributor to business performance, the research shows inconsistency in its finding. Accounting for these inconsistencies, researchers (Fabbe-Costes and Jahre, 2007; Van der Vaart and van Donk, 2008) have highlighted the need to relate the level of integration in a single relationship to the performance outcomes of that relationship. The purpose of this paper is to make an effort in this direction and investigate the impact of customer integration (an important dimension of SCI) on customer-related performance outcome (CRPO) and financial performance of the firm. Design/methodology/approach Based on an extensive literature review, a research model has been developed hypothesizing the relationships between customer integration, CRPO and financial performance. The research model is then tested using data collected from 214 Indian manufacturing companies. Structural equation modeling was used to test the hypothesized relationship between constructs of interest. Findings The result showed that there is no direct effect of customer integration on financial performance instead the relationship is fully mediated through CRPO. Originality/value This study conceptualizes and develops scale for the specific performance outcome resulting from a high level of integration between manufacturer and key customers and labels it as CRPOs. It further investigates the mediating role of this immediate performance outcome on the relationship between customer integration and firm performance.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:46Z
      DOI: 10.1108/BIJ-11-2016-0178
       
  • Does outsourcing always work' A critical evaluation for project
           business success
    • Pages: 2198 - 2215
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2198-2215, October 2018.
      Purpose The purpose of this paper is to deal with the importance and obstacles of outsourcing strategy in project business in terms of product development perspectives. This strategy is intrinsically analyzed and evaluated with respect to the strategic business environments. Design/methodology/approach The objective of this research is to analyze the advantages and limitations of the outsourcing that have been identified in prior studies. This research has attempted to investigate the performance implications of outsourcing strategies in terms of theoretical considerations and implementation perspectives. Findings In this study, the authors have presented a general overview of outsourcing strategies in terms of both light and dark sides of this approach. Various driving forces of outsourcing strategy along with critical success factors are articulated within project to product development perspectives. Research limitations/implications Future research could be continued to measure various performance variables such as productivity, sales, revenues, career opportunities, manifest in power struggles, change jobs, change organizational cultures, etc. in multiple case companies, which affect with the success or failure of outsourcing arrangements. Practical implications The term outsourcing is nowadays a widely known business strategy, where manufacturing firms share partly or fully of their production process with outside organizations or suppliers. The research approach as articulated within this paper would be beneficial for project business organizations and specially the product designers and project managers for planning and developing their strategic business potentials with respect to outsourcing and in-sourcing decisions. Originality/value In this paper a high-level decision-making model for outsourcing and a cause and effect type framework are demonstrated with a view to ease the decision-making process for the organizations managers.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:32Z
      DOI: 10.1108/BIJ-06-2017-0146
       
  • Development of a three-tier assessment model: a case study
    • Pages: 2216 - 2229
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2216-2229, October 2018.
      Purpose The purpose of this paper is to propose a three-tier assessment model (TAM), aiming to identify and evaluate the competitiveness level of companies. The existing problem is that companies find it difficult to choose a proper model which can be deployed to benchmark with competitors in terms of their competiveness level in the marketplace. Most of the available models are not appropriate or easy to use. The proposed assessment model is able to provide an insight for better planning and preparation so as to gain a better chance of success comparing with their competitors. Most importantly, the proposal model adopts a pragmatic approach and can be implemented without going through tedious mathematical calculations and analysis. Design/methodology/approach TAM embraces three different approaches deployed in various stages of the application process. The first stage is to identify the relevant criteria using hierarchical holographic modeling and the second stage is to assess the associated weightings of these criteria used to rate the potential competitiveness of related companies. The technique used in stage two is known as fuzzy analytic hierarchy process (FAHP) which is a combination of two well-established methods including fuzzy logic and analytical hierarchical programming. In stage three, a technique known as technique for order preference by similarity to the ideal solution (TOPSIS) is adopted to benchmark the level of competitiveness covering several companies in the same industry. Findings In this paper, a case study is conducted in order to validate the feasibility and practicality of the proposed model. Results indicate that TAM can be easily applied in various industrial settings by practitioners in the field for supporting operations management practices. Research limitations/implications Significant amount of work is needed to ensure that the proposed model can be practically deployed in real industrial settings. Practical implications This proposed model is able to capitalize on the benefits of the HMM, FAHP and TOPSIS methods and offset their deficiencies. Most importantly, it can be applied to various industries without complex modification. Originality/value This paper suggests a hybrid model to assess competitiveness level embracing three different techniques with the unique feature which is able to provide an insight for better planning and preparation in order to excel competitors. Companies may be able to follow the procedures and steps suggested in the paper to implement the model which is proven to be pragmatic and can be applied in real situations.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:52:44Z
      DOI: 10.1108/BIJ-07-2016-0115
       
  • Impacts of computerized maintenance management system and relevant
           supportive organizational factors on total productive maintenance
    • Pages: 2230 - 2247
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2230-2247, October 2018.
      Purpose The application of automated systems is rapidly increasing in different industries and organizations. In this regard, computerized maintenance management systems (CMMS) using information technology play an important role in the automating production systems. The purpose of this paper is to investigate the impacts of CMMSs and relevant supportive organizational factors on the effectiveness of total productive maintenance. Design/methodology/approach This study is classified as a quantitative survey-based research using structural equation modeling. The scope of the study includes manufacturing companies in Iran. A total of 125 questionnaires from 60 companies were collected from January to March 2014 to help validate the conceptual model and test the hypotheses. Findings The results support the concept CMMSs positively relates to relevant supportive organizational factors (resource allocation, decision-making structure, senior management support, employees’ involvement and effective instruction) on the effectiveness of total productive maintenance. The relevant supportive organizational factors can also be seen as the predictors of CMMSs. Originality/value This study integrates the CMMSs and relevant supportive organizational factors in a robust model to examine the effectiveness of total productive maintenance. This study also examines the impacts of CMMSs and relevant supportive organizational factors on total productive maintenance which seems to not be done previously.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:58:22Z
      DOI: 10.1108/BIJ-05-2016-0072
       
  • Performance modeling and benchmarking of green supply chain management
    • Pages: 2248 - 2271
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2248-2271, October 2018.
      Purpose Based on the existing literature in the field of green supply chain management (GSCM), the purpose of this paper is to find essential to conceptualize and develop an efficient appraisement platform for the purpose of benchmarking green alternative in supply chain network. Design/methodology/approach The authors explored multiple approaches, i.e. Višekriterijumsko kompromisno rangiranje (VIKOR), simple additive weighting (SAW) and grey relational analysis (GRA) by amalgamating fuzzy sets theory to select the most appropriate alternative for GSCM. The work is supported by triangular fuzzy number sets to choose the green alternative industry among available industries, while dealing with the uncertainty and vagueness in GSCM. A case study is exposed to identify strong and weak indices and to exhibit the feasibility of the proposed work. Findings It is requisite by the managers of many firms to identify the strong and weak indices relating their firms. Thus, the authors presented an approach for measuring and appraising the performance of the selected green alternative by determining the strong and weak indices. The presented work illustrates the performance measurement model that identifies comprehensive GSCM practices of the firms. The presented work incorporates green supply chain activities to support environmental sustainability throughout the supply chain. Research limitations/implications GSCM is necessary to the firms, as it considers impact onto the environment due to their supply chain activities. The authors build decision support system to facilitate the managers of various firms for modeling green practices in their decision making. The authors attempt to devise a conceptual framework linked with knowledge-based theory. Originality/value The authors conceptualized VIKOR, SAW and GRA methodology to rank and benchmark the green performance of distinguish alternative industries among available industries. Additionally, the performance measurement model for the selected significant green alternative is presented for determining the strong and weak indices.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:50:22Z
      DOI: 10.1108/BIJ-02-2017-0032
       
  • Structural model of perishable food supply chain quality (PFSCQ) to
           improve sustainable organizational performance
    • Pages: 2272 - 2317
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2272-2317, October 2018.
      Purpose The purpose of this paper is to examine the concept of perishable food supply chain quality (PFSCQ) and to suggest a structural model that counts the influence of PFSCQ practices on organizational sustainable performance. Design/methodology/approach On the basis of comprehensive literature review, PFSCQ highly significant practices were examined and designated. These practices were classified into four dimensions: upstream quality (supplier quality), downstream quality (customer focus), internal quality (process and logistics quality) and support practices (top management leadership and commitment to quality, quality of human resource, quality of information and supply chain integration). The measurement instrument of organizational sustainable performance was also build on, containing three aspects: economic, environmental and social performance. Findings An inventive conceptual model that specifies a comprehensive image cover up core dimensions of PFSCQ and various aspects of organizational sustainable performance was suggested. This conceptual model can be used as “a directive” for theory developing and measurement instrument development of PFSCQ practices and organizational sustainable performance. More prominently, on the road to achieving additional insight, an extensive structural model that makes out direct and indirect relationships between PFSCQ practices and organizational sustainable performance was also developed. Practitioners can apply this model as “a path plan” for implementing PFSCQ practices to improve organizational sustainable performance. Originality/value The integration of quality and supply chain even now remains inadequate in the literature. Consequently, it is required to have a more focused approach in assessing quality issues inside the upstream, internal and downstream of the supply chain. This study concentrates on the practices which make better quality aspects of the supply chain, known as PFSCQ practices. Suggested research models in this paper contribute to conceptual frameworks for theory building in PFSCQ and sustainable organizational performance. It is also expected that this research can suggest a useful direction for determining and implementing PFSCQ practices as well as make possible further studies in this arena.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:54:24Z
      DOI: 10.1108/BIJ-01-2017-0003
       
  • Evaluation of industry cluster competitiveness: a quantitative approach
    • Pages: 2318 - 2343
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2318-2343, October 2018.
      Purpose The purpose of this paper is to provide a quantitative approach to measure industry clusters competitiveness. Design/methodology/approach An attempt has been made to construct a composite indicator backed up by a conceptually grounded framework, by means of Analytical Hierarchical Process technique. Four industry clusters from auto sector in India are chosen for manifestation of the methodology. Findings The proposed methodology sufficiently emphasises on the order of significance of the factors/indicators that make a cluster competitive. The study demonstrates the comparative competitiveness performance of four select industry clusters from India. Research limitations/implications The methodology only focusses on auto clusters from India, application of the model/methodology needs to be extended to other set of industries that follows tier structure, or belong to other developing nations to corroborate the findings. Practical implications The proposed approach is a useful tool to provide guidance to policy-makers and in monitoring industry clusters progress. Originality/value The paper offers an empirical approach for measuring competitiveness of industry clusters. So far there has been only a minuscule research on cluster competitiveness using empirical methods specifically in case of developing countries like India. Because of the heterogeneity of actors in industry clusters and absence of cluster relevant databases, its performance has been mostly captured via means of case studies. This study is one of its kind that renders comparison of competitiveness across industry clusters by combining secondary data with the perception of cluster actors.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:52:02Z
      DOI: 10.1108/BIJ-02-2017-0022
       
  • Measuring interdependencies of preferred supplier enablers
    • Pages: 2344 - 2369
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2344-2369, October 2018.
      Purpose The purpose of this paper is to analyze preferred supplier enablers (PSEs) and measure the interdependencies among themselves for enhancing preferred supplier relationship. Design/methodology/approach In the current study, an approach has been developed in which the significance of various PSEs was determined by applying Fuzzy Analytic Hierarchy Process (FAHP) and the prominent PSEs were screened out through Pareto analysis. Also, the interdependence among the prominent PSEs was measured by applying the Fuzzy Decision Making Trial and Evaluation Laboratory method in order to select the right PSEs in ascribing the Preferred Supplier Status. Finally, the weakest relationships among the PSEs were confirmed by applying the student’s t-test and then an impact relationship map of PSEs was developed. Findings The strength of relationships among the PSEs, grouping of PSEs into causes and effects on a causal diagram and a concise impact relationship map of PSEs were determined. Further, the PSEs that a manufacturer must primarily focus and monitor were also obtained. Research limitations/implications The study was conducted in an Indian electronic manufacturing environment. Therefore, the results obtained would be more relevant to the high end technology product manufacturers operating in the developing countries. Practical implications From the current study, a manufacturer can alleviate, favorably associate and integrate with the good suppliers and then eventually establish a strong supply base. Originality/value Manufacturers are looking for the closer and favored relationships by bringing in the concept of preferred supplier while dealing with their key suppliers. Thus, the results obtained from the current study would be of great assistance to a manufacturer in gaining an extra cutting-edge and, in turn, tackling the increased competitive pressures and reduced availability of resources.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:51:31Z
      DOI: 10.1108/BIJ-02-2017-0023
       
  • On evaluation of supply chain’s ecosilient (g-resilient) performance
           index
    • Pages: 2370 - 2389
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2370-2389, October 2018.
      Purpose Recently, in turbulent and highly competitive marketplace, organizational sustainability in the long run necessitates the adaptation of appropriate supply chain (SC) strategies. Hence, traditional SC philosophies are being restructured nowadays to fulfill different business goals. Articulation of lean, agile, green and resilient SC strategies could amply be found in the literature; however, integration of those in various modes may definitely improve overall SC’s performance. Past researchers have focused on the integration of lean, agile and green paradigms together to ensure an efficient SC construct. But the integration of green and resilient paradigm has been rarely reported in the literature. To deal with the unexpected situations/disturbances in the SC management along with embedded environmental consciousness, the purpose of this paper is to integrate the resilient SC and green SC philosophies; thereof to evaluate of an overall SC “g-resilient”/“ecosilient” index for a case automotive company. Design/methodology/approach A consolidated list consisting of supply chain practices (combining green and resilient performance indices) have been articulated in this study. A decision-making group has been assumed; where, the role of the decision makers is to provide individuals’ judgment (subjective opinion) toward determining the weight and the rating (performance extent) of various performance indices. The overall g-resilient SC performance has been determined by computing a unique ecosilient (g-resilient) index. The concepts of fuzzy performance importance index along with Degree of Similarity (DOS) adapted from fuzzy set theory (FST) have been applied to rank various performance indicators. In addition to that, the interrelationships amongst various g-resilient indices (performance indicators) have also been established through interpretive structural modeling. Findings By exploring the concept of fuzzy DOS, outlined in the trapezoidal fuzzy numbers set theory, various SC performance indicators have been classified into three distinct performance categories/levels (namely regretful, tolerable, and satisfactory). Such categorization has been found helpful in order to determine ill (poor) performing SC areas, which need future improvement toward boosting up the overall g-resilient index of the company’s SC. Originality/value The study bears significant managerial implications. The decision support framework suggested in this paper is found capable enough to determine a unique index known as “ecosilient (g-resilient) index” toward exploring “greenness” as well as “resiliency” for the case automotive company. Application potential of the proposed ecosilient (g-resilient) index evaluation system has been explored in this reporting. The recommended framework enables the managers to cope up with unexpected disruptions and found helpful in order to reduce the environmental impacts.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:07Z
      DOI: 10.1108/BIJ-03-2017-0038
       
  • A framework for assessing quantity surveyors’ competence
    • Pages: 2390 - 2403
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2390-2403, October 2018.
      Purpose The purpose of this paper is to develop a conceptual framework for assessing quantity surveyors’ competence level. Design/methodology/approach Delphi survey research approach was adopted for the study. This involved a survey of panel of experts, constituted among registered quantity surveyors in Nigeria, and obtaining from them a consensus opinion on the issues relating to the assessment of quantity surveyors’ competence. In total, 27 out of the shortlisted 38 member panel provided valid results in the two rounds of Delphi survey conducted. A conceptual framework linking educational training, professional capability and professional development is developed. Findings The findings establish the ratings of the identified three competence criteria. On a scale of 0–100 percent rating, educational training was scored 34.04 percent, professional capability 45.22 percent and professional development 20.74 percent. Originality/value The proposed framework provide a conceptual approach in assessing quantity surveyor overall competence. Specifically, it demonstrates the significance of the identified three competence criteria groupings in the training, practice and development of quantity surveying profession. It could therefore serves as foundation of on how quantity surveyors are trained, developed and evaluated.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:06Z
      DOI: 10.1108/BIJ-05-2017-0121
       
  • Food safety benchmarking between retail outlets in Greece
    • Pages: 2404 - 2413
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2404-2413, October 2018.
      Purpose The purpose of this paper is to develop and implement methods for benchmarking the food safety and hygiene between retail outlets at the same time or at the same retail outlets at different times. Design/methodology/approach A tailor made questionnaire for the collection of food safety and hygiene remarks was designed to be applied in a large chain of retail outlets. The remarks were classified in the five categories of the Ishikawa model (materials, methods, personnel, equipment and environment). The retail outlets were located all over Greece and the audits were performed in a one-year term. Food safety experts were used as auditors after a six-month training period. The data collected were subject to analysis of the benchmarking scores and to cluster analysis to identify regions with similar food safety profiles. Findings Polar charts were used to illustrate the benchmarking scores for each of the five categories of evaluation per auditing period at the retail outlets. Another polar chart illustrates the benchmarking scores for each of the 12 regions of Greece. Cluster analysis demonstrates that some regions, like Ionian Islands and South Aegean, have similar profiles on food safety for the retail outlets. Originality/value The developed methodology can be used by retail companies with several outlets or by a group or an association of companies in order to identify problematic sectors and to set priorities while dealing with issues of food safety and hygiene. The work is limited to the Greek outlets but the methodology has potential application to every other country.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:54:14Z
      DOI: 10.1108/BIJ-07-2017-0171
       
  • Mimicking behaviour in bulk and block trading of institutional investors
           in the stock market
    • Pages: 2414 - 2426
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2414-2426, October 2018.
      Purpose The purpose of this paper is to examine the mimicking behaviour of institutional investors in the stock market. Design/methodology/approach The study focusses on examining the herding behaviour among institutional investors in the stock market by considering the bulk and block trade on the constituent NIFTY 50 index during the period 2005–2015 using Lakonishok–Schleifer–Vishny (1992) model. The study also aims to find out whether their herding behaviour is intentional or unintentional in nature. Findings The findings of the study showed no sign of herding behaviour in the market; out of 50 constituent stocks of NIFTY 50, there was significant herding in 15 stocks, with buy herding in 11 stocks and sell herding in four stocks, and remaining 35 stocks were totally free from herding behaviour. In addition, the results proved that the herding behaviour observed on the stocks is of unintentional in nature. Research limitations/implications Present study is limited to the use of constituent stocks of the Benchmarking Index NIFTY 50. Originality/value This study is the first attempt to investigate the herding behaviour of institutional investors in the market using bulk and block trade and also to explore their intent in herding behaviour.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:58Z
      DOI: 10.1108/BIJ-04-2017-0063
       
  • Assessing congestion in emergency obstetric care in public hospitals in
           Tamil Nadu
    • Pages: 2427 - 2440
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2427-2440, October 2018.
      Purpose The purpose of this paper is to assess congestion as the simultaneous occurrence of desirable health output (e.g. maternal admissions) along with undesirable output (e.g. still births (SB)), in emergency obstetric care settings of public hospitals in Tamil Nadu. Design/methodology/approach The study is based on a cross-sectional data set of 97 public hospitals collected by the statistical cell of Tamil Nadu Health Systems Project for the year 2013–2014. The study uses three inputs – beds, doctors and nurses; three desirable outputs – maternal admissions, neonatal admission and live births; and four undesirable outputs – SB, intra-uterine deaths, neonatal deaths and maternal deaths. Congestion analysis, a variant of the data envelopment analysis (DEA) method and slack analysis, has been applied to detect an excessive use of some inputs or a shortfall in some outputs across these hospitals. Furthermore, the association between congestion and some contextual factors has been examined. Findings On an average, the hospitals in our sample can increase the total amount of outputs by 62.8 percent by improving overall efficiency, and about 34.2 percent of this inefficiency can be attributed to congestion. Analysis of sub-samples showed that government hospitals at the taluk level have higher congestion than district headquarter hospitals. Congestion seems to decrease with greater hospital volume up to a limit; beyond that, it increases in obstetric care settings. Originality/value Hospital-based efficiency studies in the Indian context, so far, have estimated relative efficiency among hospitals using the classical DEA method, but ignoring adverse health outcomes. Congestion analysis, an advance in the DEA method, considers how much the desirable outputs can be increased as also how much undesirable outputs affect efficiency.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:29Z
      DOI: 10.1108/BIJ-05-2017-0089
       
  • Implementation of sustainable manufacturing practices in Indian
           manufacturing companies
    • Pages: 2441 - 2459
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2441-2459, October 2018.
      Purpose In the current global manufacturing scenario, all most all major players are now in a position to commit themselves to sustainability in all their operational initiatives and each of them follow their own methodology to attain their goal of sustainability. The purpose of this paper is to assess the sustainable manufacturing practice (SMP) in Indian manufacturing sector. This paper is also focused on the how lean practice leads to the sustainable manufacturing (SM). Design/methodology/approach A survey methodology is used for this research. The SMPs are identified for the literature review and survey questionnaire was framed. In all, 345 usable responses from four sectors namely automobile, electrical and electronics, machinery and process were collected through Google survey. Findings This research is focused on the SMPs. From this research it is found that sustainable product and process design (SPPD), lean practices (LP), agile practice and customization, sustainable supply operation and distribution and product recovery and return practices lead to the SM. Research limitations/implications This study has some limitations, which future researchers could consider. The large industries of Indian manufacturing across four sectors have been considered, the study can be further taken up to the micro, small and medium enterprises of the Indian manufacturing scenario. The questionnaire can be further developed as that it can be used for a global survey across various sectors and then comparison can be made between the Indian companies and their global counterpart. In future longitudinal studies can be conducted by considering the other SMPs like mass customization, smart manufacturing practices, etc. Practical implications The present research helps the stakeholders to develop strong regulatory norms/policies to promote the SMPs in Indian manufacturing industries. This research may help production/manufacturing managers/practitioners to understand various issues related to SM and how they can be used gainfully to improve their practices and performances towards sustainable development. Social implications This study enriches the corporate social responsibility in the organization. Corporate social responsibilities activities to be undertaken by the company shall include poverty and malnutrition, promoting health care including preventive health care and sanitation including contribution to the Swachh Bharat Kosh set-up by the Government of India for the promotion of sanitation and making available safe drinking water. This reinforces the company broader aim through its business activities to contribute to the wellbeing and sustainable development. Originality/value This study offers evidence of the implementation of SMPs namely SPPD, LP, agile practices and customization, sustainable supply operation and distribution and product recovery and return practices in Indian manufacturing organization. The authors propose a conceptual framework for SMPs and empirically tested.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:58:01Z
      DOI: 10.1108/BIJ-12-2016-0186
       
  • How customer orientation enhances salespeople’s performance' A case
           study from an international market
    • Pages: 2460 - 2477
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2460-2477, October 2018.
      Purpose The purpose of this paper is to examine the mediating role of salespeople’s customer orientation on the relationship between sales manager personal characteristics, fellow salespeople’s characteristics, job satisfaction and adaptive selling and salespeople’s performance in the insurance industry in Jordan. Design/methodology/approach A structured and self-administered survey was employed targeting 500 insurance salespeople working at insurance companies operating in Jordan. The final sample size was 320 salespeople representing a response rate of 64 percent. A Confirmatory factor analysis was used to assess the research constructs dimensions, unidimensionality, validity and composite reliability. Structural path analysis was also used to test the hypothesized relationships of the research model. Findings The empirical findings indicate that salespeople’s customer orientation fully mediates the effect of fellow salespeople’s characteristics and adaptive selling on salespeople’s performance. Sales managers’ personal characteristics have a direct effect on salespeople’s performance, contrary to job satisfaction that had no effect on salespeople’s performance. Research limitations/implications This paper has examined only five factors that affected directly and indirectly salespeople’s performance; meanwhile other factors may affect their performance, such as salespeople experience, internal marketing and corporate image. Additionally, the fact that paper’s sample consisted only of insurance salespeople working at insurance companies limits its generalization potential to other industries. Practical implications The findings emphasize the importance of fostering good relationships among fellow salespeople’s characteristics and adaptive selling strategies. Further, sales managers’ personal characteristics directly affecting salespeople’s performance signifies the importance to hire managers with the right personal approach. Originality/value This paper represents one of the early attempts that investigate factors affecting salespeople’s performance through the mediating role of customer orientation. Accordingly, the findings shed more light into the strategic role of this construct in enhancing salespeople’s performance. Also, the paper is the first of its kind to build and examine an integrated model of salespeople’s performance in the insurance market of Jordan, which provides valuable empirical evidence concerning the drivers of salespeople’s performance in the insurance industry in Jordan.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:10Z
      DOI: 10.1108/BIJ-05-2017-0101
       
  • Food safety assessment in India: modelling enablers
    • Pages: 2478 - 2495
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2478-2495, October 2018.
      Purpose The ever-widening competitive global markets demand food business to demonstrate safe food supplies across the world. The causes of food borne illness are complex to determine and require a careful evaluation of all stages of food supply chain and food safety practices. The purpose of this paper is to systematically investigate the factors responsible for the assessment of food supply chain and evaluation of food safety system in India. Design/methodology/approach The study utilizes a combination of qualitative and quantitative approach by exploring expert’s opinion systematically using a semi-structured interview followed by careful grouping of responses using the grounded theory approach to build the research theme. The prioritization of the critical factors is carried out using Pareto analysis. The methodological review was carried out to identify factors and categorize them based on their impact on hierarchical logical relationship using total interpretive structural modeling approach to determine the enablers. Findings This paper attempts to deliver an inimitable list of seven vital factors for the effective design of evaluation system for food safety practices. The study provides a careful insight on the issue pertaining to designing of assessment system including competence building for assessor and availability of well-defined technical protocol. The recommendation for developing a robust food safety inspection system by implementing stricter regulation, enhancing competence and design initiatives is provided. Originality/value The study provides a unique list of factors for the assessment of food safety practices and develops the relationship. Food safety assessment is an integral part of food safety study which is systematically explored and conceptualized in this paper. The study is carried out using the opinion of Indian experts.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:52:25Z
      DOI: 10.1108/BIJ-04-2017-0068
       
  • Impact of information technology and relational aspect on supply chain
           collaboration leading to financial performance
    • Pages: 2496 - 2511
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2496-2511, October 2018.
      Purpose The purpose of this paper is to investigate the impact of use of information technology (IT) and relational aspect on supply chain collaboration (SCC) in the context of developing country, in this case India. The study has considered two important components of use of IT namely, information sharing and information quality and further investigated their impact on SCC. Two important components of relational aspect, namely, trust and commitment have been considered, as identified from literature review, trust has been considered as an antecedent to commitment and the impact of commitment on SCC has been investigated. The research also investigates the impact of SCC on financial performance of the firm. Design/methodology/approach Based on extensive review of SCC literature a research model has been proposed hypothesizing the relationships between information sharing, information quality, trust, commitment, SCC and financial performance. The proposed research model is tested using data from 166 manufacturing firms across India. Structural equation modeling was used to test the hypothesized relationships between constructs. Findings The results showed that there is significant positive impact of information sharing and information quality on SCC. Consistent with earlier literature, trust was found to have a significant positive impact on commitment and commitment was found to have significant positive impact on SCC. Further, the findings confirmed the positive relationship between SCC and financial performance of the firm. Originality/value This is the first study to the best of our knowledge which has investigated the impact of SSC on financial performance in Indian context. This study has taken into account both use of IT and relational aspect simultaneously and investigated their impact on SCC.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:58:48Z
      DOI: 10.1108/BIJ-09-2016-0142
       
  • Spillover between commodity and equity benchmarking indices
    • Pages: 2512 - 2530
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2512-2530, October 2018.
      Purpose The commodity and equity derivatives have a close resemblance between them in trade practices and mechanisms, which makes it easy for the investors to combine these two assets classes for building up their portfolio. The diversification of investment among asset classes builds some relation between them. The integration of market within a country is necessary to bring in a smooth and balanced economic growth. Thus, the purpose of this paper is to examine the spillover between the equity and commodity futures markets which will be helpful not only for the investors but also for the policy makers, producers and the regulators. Design/methodology/approach To examine the spillover between the equity and commodity market, the major benchmarking indices of these markets, namely COMDEX of MCX, Dhaanya of NCDEX and NIFTY 50 of NSE, were chosen. NIFTY 50 index was chosen as representative of equity market due to its composition of most active constituent stocks than any other broad market index of Indian stock market. As the commodity market indices are not been traded, their constituent commodities were taken for the study. Thus, 11 MCX-COMDEX constituents such as Gold, Silver, Copper, Zinc, Aluminum, Nickel, Lead, Crude oil, Natural gas, Kapaskhali and Mentha oil and eight NCDEX-Dhaanya constituents such as Castor seed, Chana, Cotton seed oilcake, Jeera, Mustard seed, Refined soy oil, Turmeric and Wheat futures prices were taken against the NIFTY 50 futures prices with daily trading data for ten years starting from January 1, 2006 till December 31, 2015 to analyze their spillover effect. The return series data were used to test the spillover between equity and commodity futures market as it gives the crux of investors’ diversification through the Vector Autoregression (VAR) model and verified with Impulse Response Function by testing the null hypothesis, H0, that there is no return spillover between the equity and commodity futures market. Findings The investors move from equity to commodity when there is a threat in equity market and vice versa, thereby diversify their risk for those commodities which are vulnerable to global and domestic pressures in the economy. Investigating the spillover between equity and commodity market gives an insight of market integration effect. A nation can achieve its economic growth easily when its markets are integrated. Research limitations/implications The commodity indices are still notional indices in the market; therefore, individual constituent commodities of commodities indices were considered with the benchmarking equity futures index, which is one of the limitations of the study. Practical implications The integration of market within a country is necessary to bring in a smooth and balanced economic growth. Originality/value Most of the past studies dealt only with few commodities and equities and not with the broad-based benchmarking indices. This paves way for enquiry into the commodity and equity markets integration with the major constituent commodities traded in the economy. Hence, this paper looks into the presence of spillover between the equity and commodity markets. The VAR model is verified with the impulse response function which explains the reaction of any dynamic system in response to a pulse change in another. The impulse response function is presented graphically for easy and better understanding.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:53:56Z
      DOI: 10.1108/BIJ-06-2017-0143
       
  • Modelling resilience of truckload transportation industry
    • Pages: 2531 - 2545
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2531-2545, October 2018.
      Purpose The purpose of this paper is to study the supply chain resilience of Indian truckload transportation industry, in the event of potential disasters that affect the normalcy of their services. This study helped to identify factors affecting the two important dimensions of resilience, namely, resistive capacity and restorative capacity. Design/methodology/approach With the help of a comprehensive literature review, the different variables that capture both resistive and restorative capacities were identified. A framework for measurement of resilience was developed and an analytical model using Bayesian belief networks methodology was used to understand the linkages between the variables. Findings The results also suggest that at present resilience of the supply chains in Indian trucking firms is very low and there is a need for companies to invest in resources to build both in resistive and restorative capacities to enhance resilience. Practical implications The results of the model and the sensitivity analysis performed further helped to understand the major drivers that can enhance resilience of truckload firms. Originality/value The major contribution of this paper is to develop a quantitative model for resilience modeling in truckload transportation. This model can be updated when a new data arrives.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:51:12Z
      DOI: 10.1108/BIJ-07-2017-0188
       
  • An integrated neutrosophic AHP and SWOT method for strategic planning
           methodology selection
    • Pages: 2546 - 2564
      Abstract: Benchmarking: An International Journal, Volume 25, Issue 7, Page 2546-2564, October 2018.
      Purpose Strategic planning is an organization’s process of describing its strategy, or direction, and making decisions on allocating its resources to track this strategy. SWOT analysis is one of the most commonly used techniques for strategic planning. SWOT examines the strengths (S) and weaknesses (W) agents of the community together with opportunities (O) and threats (T), for selecting and implementing the best strategy which helps in achieving its goals. The purpose of this paper is to enhance the performance of SWOT analysis regarding the quantitative side of strategies, select the best strategy from different strategies and deal effectively with vague and incompatible information, which occurs usually in actual life. Design/methodology/approach This study used the neutrosophic analytic hierarchy process (AHP) incorporated with SWOT analysis. Findings By adding the neutrosophic AHP to SWOT analysis, the performance of SWOT analysis is enhanced through determining the quantitative values and dealing with vague and inconsistent information effectively leading to improved decisions. Research limitations/implications The developed integrated methodology is validated in a real-life case of Starbucks company. For the case study of Starbucks company, the proposed model helps in determining different strategic plans and, further, ranking these plans effectively, which will help the company to compete with its competitors and develop itself by obtaining a competitive advantage over its competitors in an uncertain business environment. Practical implications In the case study of Starbucks company, the proposed model helps to determine the different strategic plans, rank these plans which help the company compete with its competitors, develop itself and grow. Originality/value This research is the first to address SWOT analysis with neutrosophic AHP.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-09-19T02:49:37Z
      DOI: 10.1108/BIJ-08-2017-0232
       
 
 
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