Publisher: Inderscience Publishers   (Total: 449 journals)

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Showing 201 - 400 of 449 Journals sorted alphabetically
Intl. J. of Image Mining     Hybrid Journal   (Followers: 1)
Intl. J. of Immunological Studies     Hybrid Journal   (Followers: 1)
Intl. J. of Indian Culture and Business Management     Hybrid Journal   (Followers: 3)
Intl. J. of Industrial and Systems Engineering     Hybrid Journal   (Followers: 11, SJR: 0.34, CiteScore: 1)
Intl. J. of Industrial Electronics and Drives     Hybrid Journal   (Followers: 3)
Intl. J. of Information and Coding Theory     Hybrid Journal   (Followers: 6)
Intl. J. of Information and Communication Technology     Hybrid Journal   (Followers: 8, SJR: 0.13, CiteScore: 0)
Intl. J. of Information and Computer Security     Hybrid Journal   (Followers: 16, SJR: 0.141, CiteScore: 0)
Intl. J. of Information and Decision Sciences     Hybrid Journal   (Followers: 10, SJR: 0.233, CiteScore: 1)
Intl. J. of Information and Operations Management Education     Hybrid Journal   (Followers: 8)
Intl. J. of Information Privacy, Security and Integrity     Hybrid Journal   (Followers: 27)
Intl. J. of Information Quality     Hybrid Journal   (Followers: 3, SJR: 0.111, CiteScore: 0)
Intl. J. of Information Systems and Change Management     Hybrid Journal   (Followers: 12, SJR: 0.141, CiteScore: 0)
Intl. J. of Information Systems and Management     Hybrid Journal   (Followers: 4)
Intl. J. of Information Technology and Management     Hybrid Journal   (Followers: 12, SJR: 0.12, CiteScore: 0)
Intl. J. of Information Technology, Communications and Convergence     Hybrid Journal   (Followers: 16)
Intl. J. of Innovation and Learning     Hybrid Journal   (Followers: 25, SJR: 0.26, CiteScore: 1)
Intl. J. of Innovation and Regional Development     Hybrid Journal   (Followers: 8)
Intl. J. of Innovation and Sustainable Development     Hybrid Journal   (Followers: 11, SJR: 0.271, CiteScore: 1)
Intl. J. of Innovation in Education     Hybrid Journal   (Followers: 9)
Intl. J. of Innovative Computing and Applications     Hybrid Journal   (Followers: 3, SJR: 0.144, CiteScore: 1)
Intl. J. of Instrumentation Technology     Hybrid Journal   (Followers: 6)
Intl. J. of Integrated Supply Management     Hybrid Journal   (Followers: 4, SJR: 0.263, CiteScore: 1)
Intl. J. of Intellectual Property Management     Hybrid Journal   (Followers: 30, SJR: 0.101, CiteScore: 0)
Intl. J. of Intelligence and Sustainable Computing     Hybrid Journal   (Followers: 3)
Intl. J. of Intelligent Defence Support Systems     Hybrid Journal   (Followers: 5)
Intl. J. of Intelligent Engineering Informatics     Hybrid Journal  
Intl. J. of Intelligent Enterprise     Hybrid Journal   (Followers: 1, SJR: 0.138, CiteScore: 0)
Intl. J. of Intelligent Information and Database Systems     Hybrid Journal   (Followers: 4, SJR: 0.11, CiteScore: 0)
Intl. J. of Intelligent Internet of Things Computing     Hybrid Journal   (Followers: 3)
Intl. J. of Intelligent Machines and Robotics     Hybrid Journal   (Followers: 1)
Intl. J. of Intelligent Systems Design and Computing     Hybrid Journal  
Intl. J. of Intelligent Systems Technologies and Applications     Hybrid Journal   (Followers: 2, SJR: 0.152, CiteScore: 0)
Intl. J. of Intercultural Information Management     Hybrid Journal   (Followers: 12)
Intl. J. of Internet and Enterprise Management     Hybrid Journal   (Followers: 1)
Intl. J. of Internet Manufacturing and Services     Hybrid Journal   (Followers: 1, SJR: 0.118, CiteScore: 0)
Intl. J. of Internet Marketing and Advertising     Hybrid Journal   (Followers: 21, SJR: 0.223, CiteScore: 1)
Intl. J. of Internet of Things and Cyber-Assurance     Hybrid Journal  
Intl. J. of Internet Protocol Technology     Hybrid Journal   (Followers: 2, SJR: 0.139, CiteScore: 1)
Intl. J. of Internet Technology and Secured Transactions     Hybrid Journal   (Followers: 8, SJR: 0.217, CiteScore: 0)
Intl. J. of Inventory Research     Hybrid Journal   (Followers: 2)
Intl. J. of Islamic Marketing and Branding     Hybrid Journal   (Followers: 6)
Intl. J. of Knowledge and Learning     Hybrid Journal   (Followers: 4, SJR: 0.103, CiteScore: 0)
Intl. J. of Knowledge and Web Intelligence     Hybrid Journal   (Followers: 41)
Intl. J. of Knowledge Engineering and Data Mining     Hybrid Journal   (Followers: 41)
Intl. J. of Knowledge Engineering and Soft Data Paradigms     Hybrid Journal   (Followers: 2)
Intl. J. of Knowledge Management in Tourism and Hospitality     Hybrid Journal   (Followers: 3)
Intl. J. of Knowledge Management Studies     Hybrid Journal   (Followers: 33, SJR: 0.111, CiteScore: 0)
Intl. J. of Knowledge-Based Development     Hybrid Journal   (Followers: 5, SJR: 0.278, CiteScore: 1)
Intl. J. of Lean Enterprise Research     Hybrid Journal   (Followers: 2)
Intl. J. of Learning and Change     Hybrid Journal   (Followers: 14, SJR: 0.189, CiteScore: 0)
Intl. J. of Learning and Intellectual Capital     Hybrid Journal   (Followers: 2, SJR: 0.228, CiteScore: 1)
Intl. J. of Learning Technology     Hybrid Journal   (Followers: 9, SJR: 0.184, CiteScore: 1)
Intl. J. of Leisure and Tourism Marketing     Hybrid Journal   (Followers: 20)
Intl. J. of Liability and Scientific Enquiry     Hybrid Journal   (Followers: 1)
Intl. J. of Lifecycle Performance Engineering     Hybrid Journal   (Followers: 1)
Intl. J. of Logistics Economics and Globalisation     Hybrid Journal   (Followers: 6)
Intl. J. of Logistics Systems and Management     Hybrid Journal   (Followers: 13, SJR: 0.371, CiteScore: 1)
Intl. J. of Low Radiation     Hybrid Journal   (Followers: 1, SJR: 0.115, CiteScore: 0)
Intl. J. of Machine Intelligence and Sensory Signal Processing     Hybrid Journal   (Followers: 5)
Intl. J. of Machining and Machinability of Materials     Hybrid Journal   (Followers: 6, SJR: 0.408, CiteScore: 1)
Intl. J. of Management and Decision Making     Hybrid Journal   (Followers: 7, SJR: 0.233, CiteScore: 1)
Intl. J. of Management and Enterprise Development     Hybrid Journal   (SJR: 0.164, CiteScore: 0)
Intl. J. of Management and Network Economics     Hybrid Journal  
Intl. J. of Management Concepts and Philosophy     Hybrid Journal   (Followers: 3)
Intl. J. of Management Development     Hybrid Journal   (Followers: 13)
Intl. J. of Management in Education     Hybrid Journal   (Followers: 8, SJR: 0.209, CiteScore: 0)
Intl. J. of Management Practice     Hybrid Journal   (Followers: 4, SJR: 0.127, CiteScore: 0)
Intl. J. of Managerial and Financial Accounting     Hybrid Journal   (Followers: 9, SJR: 0.195, CiteScore: 1)
Intl. J. of Manufacturing Research     Hybrid Journal   (Followers: 8, SJR: 0.411, CiteScore: 1)
Intl. J. of Manufacturing Technology and Management     Hybrid Journal   (Followers: 9, SJR: 0.159, CiteScore: 0)
Intl. J. of Markets and Business Systems     Hybrid Journal  
Intl. J. of Masonry Research and Innovation     Hybrid Journal   (Followers: 1)
Intl. J. of Mass Customisation     Hybrid Journal  
Intl. J. of Materials and Product Technology     Hybrid Journal   (Followers: 3, SJR: 0.23, CiteScore: 1)
Intl. J. of Materials and Structural Integrity     Hybrid Journal   (Followers: 8, SJR: 0.369, CiteScore: 0)
Intl. J. of Materials Engineering Innovation     Hybrid Journal   (Followers: 2, SJR: 0.178, CiteScore: 0)
Intl. J. of Mathematical Modelling and Numerical Optimisation     Hybrid Journal   (Followers: 6, SJR: 0.157, CiteScore: 0)
Intl. J. of Mathematics in Operational Research     Hybrid Journal   (Followers: 2, SJR: 0.322, CiteScore: 1)
Intl. J. of Mechanisms and Robotic Systems     Hybrid Journal   (Followers: 2)
Intl. J. of Mechatronics and Automation     Hybrid Journal   (Followers: 6, SJR: 0.129, CiteScore: 1)
Intl. J. of Mechatronics and Manufacturing Systems     Hybrid Journal   (Followers: 2, SJR: 0.199, CiteScore: 0)
Intl. J. of Medical Engineering and Informatics     Hybrid Journal   (Followers: 4, SJR: 0.181, CiteScore: 0)
Intl. J. of Metadata, Semantics and Ontologies     Hybrid Journal   (Followers: 11, SJR: 0.173, CiteScore: 1)
Intl. J. of Metaheuristics     Hybrid Journal   (Followers: 1)
Intl. J. of Microstructure and Materials Properties     Hybrid Journal   (Followers: 8, SJR: 0.148, CiteScore: 0)
Intl. J. of Migration and Border Studies     Hybrid Journal   (Followers: 17)
Intl. J. of Migration and Residential Mobility     Hybrid Journal   (Followers: 10)
Intl. J. of Mining and Mineral Engineering     Hybrid Journal   (Followers: 8, SJR: 0.232, CiteScore: 1)
Intl. J. of Mobile Communications     Hybrid Journal   (Followers: 9, SJR: 0.665, CiteScore: 2)
Intl. J. of Mobile Learning and Organisation     Hybrid Journal   (Followers: 18, SJR: 0.85, CiteScore: 2)
Intl. J. of Mobile Network Design and Innovation     Hybrid Journal   (Followers: 2, SJR: 0.123, CiteScore: 1)
Intl. J. of Modelling in Operations Management     Hybrid Journal   (Followers: 4)
Intl. J. of Modelling, Identification and Control     Hybrid Journal   (Followers: 1, SJR: 0.401, CiteScore: 2)
Intl. J. of Monetary Economics and Finance     Hybrid Journal   (Followers: 9, SJR: 0.237, CiteScore: 1)
Intl. J. of Multicriteria Decision Making     Hybrid Journal   (Followers: 8, SJR: 0.181, CiteScore: 0)
Intl. J. of Multimedia Intelligence and Security     Hybrid Journal   (Followers: 9)
Intl. J. of Multinational Corporation Strategy     Hybrid Journal  
Intl. J. of Multivariate Data Analysis     Hybrid Journal   (Followers: 2)
Intl. J. of Nano and Biomaterials     Hybrid Journal   (Followers: 9, SJR: 0.111, CiteScore: 0)
Intl. J. of Nanomanufacturing     Hybrid Journal   (SJR: 0.17, CiteScore: 0)
Intl. J. of Nanoparticles     Hybrid Journal   (Followers: 1, SJR: 0.167, CiteScore: 1)
Intl. J. of Nanotechnology     Hybrid Journal   (Followers: 8, SJR: 0.202, CiteScore: 0)
Intl. J. of Network Science     Hybrid Journal   (Followers: 3)
Intl. J. of Networking and Virtual Organisations     Hybrid Journal   (Followers: 14, SJR: 0.163, CiteScore: 0)
Intl. J. of Nonlinear Dynamics and Control     Hybrid Journal   (Followers: 5)
Intl. J. of Nuclear Desalination     Hybrid Journal   (Followers: 1)
Intl. J. of Nuclear Energy Science and Technology     Hybrid Journal   (Followers: 5, SJR: 0.246, CiteScore: 0)
Intl. J. of Nuclear Governance, Economy and Ecology     Hybrid Journal   (Followers: 1)
Intl. J. of Nuclear Hydrogen Production and Applications     Hybrid Journal   (Followers: 1)
Intl. J. of Nuclear Knowledge Management     Hybrid Journal   (Followers: 1)
Intl. J. of Nuclear Law     Hybrid Journal   (Followers: 5)
Intl. J. of Nuclear Safety and Security     Hybrid Journal   (Followers: 1)
Intl. J. of Ocean Systems Management     Hybrid Journal   (Followers: 3)
Intl. J. of Oil, Gas and Coal Technology     Hybrid Journal   (Followers: 9, SJR: 0.265, CiteScore: 1)
Intl. J. of Operational Research     Hybrid Journal   (Followers: 3, SJR: 0.467, CiteScore: 1)
Intl. J. of Organisational Design and Engineering     Hybrid Journal   (Followers: 5)
Intl. J. of Petroleum Engineering     Hybrid Journal   (Followers: 2)
Intl. J. of Planning and Scheduling     Hybrid Journal   (Followers: 3)
Intl. J. of Pluralism and Economics Education     Hybrid Journal  
Intl. J. of Portfolio Analysis and Management     Hybrid Journal   (Followers: 4)
Intl. J. of Postharvest Technology and Innovation     Hybrid Journal   (Followers: 3, SJR: 0.144, CiteScore: 0)
Intl. J. of Power and Energy Conversion     Hybrid Journal   (Followers: 3, SJR: 0.132, CiteScore: 0)
Intl. J. of Power Electronics     Hybrid Journal   (Followers: 25, SJR: 0.233, CiteScore: 1)
Intl. J. of Powertrains     Hybrid Journal   (Followers: 2)
Intl. J. of Precision Technology     Hybrid Journal   (Followers: 1)
Intl. J. of Private Law     Hybrid Journal   (Followers: 10, SJR: 0.101, CiteScore: 0)
Intl. J. of Process Management and Benchmarking     Hybrid Journal   (Followers: 2, SJR: 0.314, CiteScore: 1)
Intl. J. of Process Systems Engineering     Hybrid Journal   (Followers: 2)
Intl. J. of Procurement Management     Hybrid Journal   (Followers: 12, SJR: 0.331, CiteScore: 1)
Intl. J. of Product Development     Hybrid Journal   (Followers: 1, SJR: 0.209, CiteScore: 1)
Intl. J. of Product Lifecycle Management     Hybrid Journal   (Followers: 1, SJR: 0.328, CiteScore: 1)
Intl. J. of Productivity and Quality Management     Hybrid Journal   (Followers: 7, SJR: 0.352, CiteScore: 1)
Intl. J. of Project Organisation and Management     Hybrid Journal   (Followers: 19, SJR: 0.273, CiteScore: 1)
Intl. J. of Public Law and Policy     Hybrid Journal   (Followers: 12, SJR: 0.108, CiteScore: 0)
Intl. J. of Public Policy     Hybrid Journal   (Followers: 4, SJR: 0.128, CiteScore: 0)
Intl. J. of Public Sector Performance Management     Hybrid Journal   (Followers: 11, SJR: 0.142, CiteScore: 0)
Intl. J. of Qualitative Research in Services     Hybrid Journal   (Followers: 4)
Intl. J. of Quality and Innovation     Hybrid Journal   (Followers: 6)
Intl. J. of Quality Engineering and Technology     Hybrid Journal   (Followers: 4, SJR: 0.134, CiteScore: 0)
Intl. J. of Quantitative Research in Education     Hybrid Journal   (Followers: 5)
Intl. J. of Radio Frequency Identification Technology and Applications     Hybrid Journal   (Followers: 5)
Intl. J. of Rapid Manufacturing     Hybrid Journal   (Followers: 3)
Intl. J. of Reasoning-based Intelligent Systems     Hybrid Journal   (SJR: 0.126, CiteScore: 0)
Intl. J. of Reliability and Safety     Hybrid Journal   (Followers: 12, SJR: 0.201, CiteScore: 0)
Intl. J. of Renewable Energy Technology     Hybrid Journal   (Followers: 10)
Intl. J. of Research, Innovation and Commercialisation     Hybrid Journal  
Intl. J. of Revenue Management     Hybrid Journal   (Followers: 2, SJR: 0.154, CiteScore: 0)
Intl. J. of Risk Assessment and Management     Hybrid Journal   (Followers: 15, SJR: 0.142, CiteScore: 0)
Intl. J. of Satellite Communications Policy and Management     Hybrid Journal   (Followers: 12)
Intl. J. of Security and Networks     Hybrid Journal   (Followers: 11, SJR: 0.212, CiteScore: 1)
Intl. J. of Sensor Networks     Hybrid Journal   (Followers: 4, SJR: 0.25, CiteScore: 1)
Intl. J. of Service and Computing Oriented Manufacturing     Hybrid Journal   (Followers: 2)
Intl. J. of Services and Operations Management     Hybrid Journal   (Followers: 5, SJR: 0.288, CiteScore: 1)
Intl. J. of Services and Standards     Hybrid Journal   (Followers: 1, SJR: 0.13, CiteScore: 0)
Intl. J. of Services Operations and Informatics     Hybrid Journal   (Followers: 1, SJR: 0.106, CiteScore: 0)
Intl. J. of Services Sciences     Hybrid Journal  
Intl. J. of Services Technology and Management     Hybrid Journal   (Followers: 1, SJR: 0.129, CiteScore: 0)
Intl. J. of Services, Economics and Management     Hybrid Journal   (SJR: 0.118, CiteScore: 0)
Intl. J. of Shipping and Transport Logistics     Hybrid Journal   (Followers: 6, SJR: 0.416, CiteScore: 1)
Intl. J. of Signal and Imaging Systems Engineering     Hybrid Journal   (SJR: 0.179, CiteScore: 1)
Intl. J. of Simulation and Process Modelling     Hybrid Journal   (Followers: 5, SJR: 0.259, CiteScore: 1)
Intl. J. of Six Sigma and Competitive Advantage     Hybrid Journal   (Followers: 3, SJR: 0.161, CiteScore: 0)
Intl. J. of Smart Grid and Green Communications     Hybrid Journal   (Followers: 1)
Intl. J. of Smart Technology and Learning     Hybrid Journal   (Followers: 3)
Intl. J. of Social and Humanistic Computing     Hybrid Journal   (Followers: 1)
Intl. J. of Social Computing and Cyber-Physical Systems     Hybrid Journal   (Followers: 1)
Intl. J. of Social Entrepreneurship and Innovation     Hybrid Journal   (Followers: 22)
Intl. J. of Social Media and Interactive Learning Environments     Hybrid Journal   (Followers: 16)
Intl. J. of Social Network Mining     Hybrid Journal   (Followers: 2)
Intl. J. of Society Systems Science     Hybrid Journal  
Intl. J. of Soft Computing and Networking     Hybrid Journal   (Followers: 1)
Intl. J. of Software Engineering, Technology and Applications     Hybrid Journal   (Followers: 4)
Intl. J. of Space Science and Engineering     Hybrid Journal   (Followers: 10)
Intl. J. of Space-Based and Situated Computing     Hybrid Journal   (Followers: 2)
Intl. J. of Spatial, Temporal and Multimedia Information Systems     Hybrid Journal   (Followers: 1)
Intl. J. of Spatio-Temporal Data Science     Hybrid Journal  
Intl. J. of Sport Management and Marketing     Hybrid Journal   (Followers: 10, SJR: 0.377, CiteScore: 1)
Intl. J. of Strategic Business Alliances     Hybrid Journal   (Followers: 3)
Intl. J. of Strategic Change Management     Hybrid Journal   (Followers: 12)
Intl. J. of Strategic Engineering Asset Management     Hybrid Journal   (Followers: 5)
Intl. J. of Structural Engineering     Hybrid Journal   (Followers: 12, SJR: 0.326, CiteScore: 1)
Intl. J. of Supply Chain and Inventory Management     Hybrid Journal   (Followers: 14)
Intl. J. of Supply Chain and Operations Resilience     Hybrid Journal   (Followers: 7)
Intl. J. of Surface Science and Engineering     Hybrid Journal   (Followers: 8, SJR: 0.412, CiteScore: 1)
Intl. J. of Sustainable Agricultural Management and Informatics     Hybrid Journal   (Followers: 1)
Intl. J. of Sustainable Aviation     Hybrid Journal   (Followers: 4)
Intl. J. of Sustainable Design     Hybrid Journal   (Followers: 9)
Intl. J. of Sustainable Development     Hybrid Journal   (Followers: 16, SJR: 0.2, CiteScore: 0)
Intl. J. of Sustainable Economy     Hybrid Journal   (Followers: 1)
Intl. J. of Sustainable Manufacturing     Hybrid Journal   (Followers: 4)
Intl. J. of Sustainable Materials and Structural Systems     Hybrid Journal   (Followers: 3)
Intl. J. of Sustainable Real Estate and Construction Economics     Hybrid Journal   (Followers: 2)
Intl. J. of Sustainable Society     Hybrid Journal   (Followers: 3, SJR: 0.297, CiteScore: 1)
Intl. J. of Sustainable Strategic Management     Hybrid Journal   (Followers: 4)
Intl. J. of Swarm Intelligence     Hybrid Journal   (Followers: 2)
Intl. J. of System Control and Information Processing     Hybrid Journal   (Followers: 3)
Intl. J. of System of Systems Engineering     Hybrid Journal   (Followers: 2, SJR: 0.212, CiteScore: 0)
Intl. J. of Systems, Control and Communications     Hybrid Journal   (Followers: 4, SJR: 0.142, CiteScore: 0)
Intl. J. of Teaching and Case Studies     Hybrid Journal   (Followers: 5)

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Similar Journals
Journal Cover
International Journal of Productivity and Quality Management
Journal Prestige (SJR): 0.352
Citation Impact (citeScore): 1
Number of Followers: 7  
 
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 1746-6474 - ISSN (Online) 1746-6482
Published by Inderscience Publishers Homepage  [449 journals]
  • A case study on productivity improvement in a display cases manufacturing
           industry
    • Authors: R. Jayachitra, S. Parthasarathy
      Pages: 151 - 166
      Abstract: At the present stages of economic development, one of the main components of successful industrial organisation is productivity planning. Increase in productivity either reduces the production cost or increases the output. Productivity growth is becoming more important against a backdrop of market relations, because it allows the industry to stay competitive in the market and strengthen the social component in the development of society. The purpose of this work is to implement lean manufacturing concepts in display case manufacturing industry and to improve its productivity. At present, the industry is facing problem of low productivity due to increase in lead time of manufacturing display cases, wastage in the manufacturing process, under utilisation of workspace and under utilisation of human resources etc. Due to low productivity, the industry is unable to meet the demand. Hence, the objective is set to improve productivity of the industry to the possible extent. The objective is accomplished by implementing 5S, effective utilisation of workspace, effective utilisation of human resources, change in the plant layout and reducing the non productive time.
      Keywords: productivity; lean manufacturing; under utilisation; 5S; plant layout
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 151 - 166
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110041
      Issue No: Vol. 31, No. 2 (2020)
       
  • Integrating Kano customer satisfaction coefficient and SIPA grid for
           service quality improvement
    • Authors: Elia Oey, Tiara Paramitha, Novita Novita
      Pages: 167 - 188
      Abstract: Understanding what customer wants and how to action against them is crucial for service industry, since customers and their interaction are part of the product offering. The research was a case study of a water park in east suburb of greater Jakarta area, Indonesia. The objective of the study was to help the studied company to identify what service attributes relevant for the water park and which ones are important to be improved. The study categorised service attributes using Kano model in order to capture possible nonlinear relationship between importance and satisfaction. The result was then analysed using SIPA grids by benchmarking its performance against two competitors. The result showed that currently there are only some 'keep alert attributes' and no 'key improving attributes'. However, after performing sensitivity analysis by slicing the data based on key respondents' demographic profiles, the SIPA-Kano analysis revealed some insights for possible improvement and recommendations.
      Keywords: Kano CS coefficient grid; SIPA grid; water park; benchmarking; sensitivity analysis
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 167 - 188
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110019
      Issue No: Vol. 31, No. 2 (2020)
       
  • An application of the Kano model and retail service quality scale to
           Vietnamese supermarkets
    • Authors: Elia Oey, Tiara Paramitha, Novita Novita
      Pages: 189 - 206
      Abstract: This paper presents the results of a study applying the Kano model for analysing, classifying, and prioritising customers' requirements in the context of Vietnamese retail service. A questionnaire based on the retail service quality scale and Kano question form has been designed and collected data from 598 customers of Vietnamese supermarkets. The data has been analysed by Kano model and presented on the four quadrants of X, Y scatter. Analysis results indicate that among the 27 retail service quality attributes, 11 attributes are classified as <i>must-be</i>; five attributes for <i>one-dimensional</i> and seven attributes for <i>attractive</i>. Findings not only provide insight into how Vietnamese supermarket managers would satisfy and delight their customer satisfaction, gain the advantage competitive, and differentiate with their competitors but also prove that Kano model could be well applied with RSQS in the context of retail service environment.
      Keywords: customer satisfaction; quality; service; Kano model; retail service quality scale; RSQS; Vietnamese supermarkets
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 189 - 206
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110025
      Issue No: Vol. 31, No. 2 (2020)
       
  • Modelling construction labour productivity using evolutionary polynomial
           regression
    • Authors: Sasan Golnaraghi, Osama Moselhi, Sabah Alkass, Zahra Zangenehmadar
      Pages: 207 - 226
      Abstract: Construction projects are labour-intensive and labour costs are a substantial percentage of total budget. Impaired labour productivity causes an increase in construction project schedule. Labour productivity is one of the most frequently discussed topics in the construction industry, and modelling labour productivity by utilising different techniques has been getting more attention. It is a challenging task as it requires identifying the influencing factors as well as considering the associated interdependencies. This paper investigates the application of evolutionary polynomial regression (EPR) for modelling labour productivity in formwork installation. EPR is a data-driven hybrid modelling technique based on evolutionary computing and has been successfully applied to solving civil engineering problems. Results obtained from the EPR model were compared with the outcomes of three other methods: best subset, stepwise, and general regression neural network (GRNN). Results demonstrate the predictive superiority of the developed EPR model for nonlinear problems based on statistical performance indicators.
      Keywords: construction industry; labour productivity; loss of productivity; evolutionary polynomial regression; EPR; modelling; regression
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 207 - 226
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110024
      Issue No: Vol. 31, No. 2 (2020)
       
  • What is the role of expert intuition in process control?
    • Authors: Mark D. Hanna, Dirk Pons, Venkateswarlu Pulakanam
      Pages: 227 - 243
      Abstract: Rules of statistical process control (SPC) suggest that processes should not be adjusted by workers without an explicit data-driven management directive. By contrast, in many workplaces, workers are empowered to improve processes and seen as uniquely knowledgeable due to their experience in close proximity to the process. Thus, it absolutely is expected that operators will commit acts of personal agency as they apply their expert intuition. Based on observations of industry practice, we develop a description of expert intuitive process control (EIPC) and a conceptual framework which enables comparison of this approach to SPC and development of postulates regarding the contexts in which each approach is likely to be valued from a practical perspective.
      Keywords: statistical process control; SPC; personal agency; tacit knowledge; expert; intuition; expert intuitive process control; EIPC
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 227 - 243
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110026
      Issue No: Vol. 31, No. 2 (2020)
       
  • The role of national culture in change management in Jordanian firms
    • Authors: Najm A. Najm, A.S.H. Yousif, Naser A. Aboyassin, Mohammad S. Alhmeidiyeen, Jumana Al Zoubi
      Pages: 244 - 270
      Abstract: This study seeks to expand the five dimensions of the Hofstede's model of national culture with a sixth dimension that is religiosity. This study was conducted in an Arab country that is Jordan. The researchers developed the questionnaire items related to the religiosity. This study aims to determine the impact of these six dimensions on two factors of change management: the change culture and outcomes (as two dependent variables). This study considered the change culture as a mediator variable affecting the relationship between the six dimensions of national culture and the outcomes of change. Results of the study revealed, through field primary data collected from the questionnaire, that all dimensions of national culture, with the exception of the collectivism, have a positive and significant impact on the change culture, while only three dimensions (uncertainty avoidance, long-term orientation, and religiosity) positively affect the change outcomes.
      Keywords: national culture dimensions; change management; culture and outcomes of change; religiosity
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 244 - 270
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110044
      Issue No: Vol. 31, No. 2 (2020)
       
  • Productivity and quality improvement through DMAIC in SME
    • Authors: K. Soundararajan, K. Janardhan Reddy
      Pages: 271 - 294
      Abstract: During the past three decades, researchers have been advocating the application of define-measure-analyse-improve-control (DMAIC) phases of Six Sigma concept to achieve productivity and quality improvement in small and medium enterprises (SMEs). In this context, the research reported in this paper was carried out in a SME by applying DMAIC phases in the production of the castings of a component called balance weight. While executing the DMAIC phases, it was found that green sand moulding process had to be replaced with shell moulding process to avoid the increase in hardness and rejection of castings due to pin hole defect. On implementing this solution, the productivity increased by 50.42 units per hour and the quality level increased from 3.2 sigma to 4.4 sigma. Altogether, it was found that DMAIC can be used in SMEs to achieve productivity and quality improvement so as to acquire competitive strength.
      Keywords: Six Sigma; define-measure-analyse-improve-control; DMAIC; small and medium enterprises; SME; productivity; quality; shell moulding
      Citation: International Journal of Productivity and Quality Management, Vol. 31, No. 2 (2020) pp. 271 - 294
      PubDate: 2020-10-01T23:20:50-05:00
      DOI: 10.1504/IJPQM.2020.110027
      Issue No: Vol. 31, No. 2 (2020)
       
 
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