Hybrid journal (It can contain Open Access articles) ISSN (Print) 1740-7494 - ISSN (Online) 1740-7508 Published by Inderscience Publishers[443 journals]
Authors:Joyce Nakatumba-Nabende, Benjamin Kanagwa, Florence Nameere Kivunike, Michael Tuape Pages: 355 - 371 Abstract: In spite of the efforts made by the Government of Uganda through the National IT Authority Uganda (NITA-U) to provide many of the government services online, web accessibility is still not considered as a major factor by the developers of the e-government websites. As a result, people with disabilities cannot use websites as effectively as people without disabilities. Therefore, the main objective of this study was to evaluate the extent by which Ugandan e-government websites meet the internationally accepted WCAG 2.0 standards. The analysis was done for 63 websites belonging to government ministries, departments and agencies. Website accessibility assessment was carried out using two automatic evaluation tools: <i>TAW</i> and <i>AChecker</i>. The results presented in this paper indicate that all the websites not do not satisfy the level AA accessibility guidelines. Although NITA-U has developed guidelines for building websites, there is still great need to improve accessibility on e-government websites. Keywords: accessibility; e-government; WCAG 2.0; ministries; departments and agencies; MDAs; developing country; Uganda Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 355 - 371 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102615 Issue No:Vol. 15, No. 4 (2019)
Authors:Renáta Máchová, Martin LnÄ›niÄka Pages: 372 - 391 Abstract: A selection of advanced open and linked data technologies is very important in improving the impact of open government. This paper seeks to provide a multi-criteria decision model assessing open data management systems that are being deployed to enhance the e-government development. More precisely, it aims to provide a solution to the existing selection problem. The proposed evaluation framework consists of criteria identified through a systematic literature review focusing on selected open data management systems and their various quality dimensions. The fuzzy analytic hierarchy process was applied to validate the proposed modelling an illustrative case study. For this purpose, an expert panel was established. Additionally, a sensitivity analysis was performed to understand the effects of the chosen priority weights. The results imply that open-source CKAN is the most suitable system (platform) that fulfils the requirements and characteristics of open data. Keywords: open data management system; data quality; multi-criteria decision making; fuzzy analytic hierarchy process; case study Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 372 - 391 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102579 Issue No:Vol. 15, No. 4 (2019)
Authors:Abeer Mosaad Ghareeb, Nagy Ramadan Darwish, Hesham A. Hefney Pages: 392 - 416 Abstract: The governments around the world have implemented e-government systems due to external pressures from the international organisations or internal pressures because of citizen dissatisfaction with public services. However, supply-demand disconnect is a common problem in e-government. This paper aims to provide a literature review in the area of e-government adoption to put the groundwork for the development of a conceptual model. In addition, it aims to propose a citizen-centric e-government adoption model that reflects the multi-dimensional and multi-stages nature of the acceptance of e-government services. The proposed model assumes that intention to use e-government services does not describe the full spirit of adoption. The inclusion of actual and potential use explains the adoption process from the citizen's point of view. The proposed model expands the theoretical knowledge by identifying the critical factors that are likely to affect citizen adoption and organising them in a manner that clarify the usage behaviour of the citizens regarding e-government services. Keywords: electronic government; e-government; e-service quality; adoption factors; adoption models; application quality Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 392 - 416 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102592 Issue No:Vol. 15, No. 4 (2019)
Authors:Arief Donnie Prasetya, Achmad Nizar Hidayanto, Puspa Indahati Sandyaduhita, Ave Adriana Pinem, Kongkiti Phusavat Pages: 417 - 438 Abstract: This study aims to formulate a social media strategy framework that appropriate in government organisation that has a low interaction rate with public through their social media accounts. The research methods used was qualitative and quantitative on a government organisation which has already use social media however the utilisation was still low. The process of data collection was done by interview, observation and documents studies. The social media strategy was formulated using framework developed by Karl Werder combined with SWOT analysis, PEST analysis and 7S model. The strategy priority was determined by using AHP analysis. Three stages of social media framework formulation have been identified and the implementation results suggest that the organisation need to prioritise the strategies that have the objective to improve the complaint handling and then followed by the strategies related to engagement and awareness. Keywords: social media strategy; social media framework; strength; weakness; opportunity; threat; SWOT; analytic hierarchy process; AHP Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 417 - 438 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102616 Issue No:Vol. 15, No. 4 (2019)
Authors:Adesola Falade, Ayodele A. Adebiyi, Charles K. Ayo, Marion Adebiyi, Olatunji Okesola Pages: 439 - 452 Abstract: Voting is a critical component of any election. In most developing countries, this process is usually marred with multiple irregularities such as falsification of results, identity theft, stolen of ballot boxes, multiple voting and electoral fraud among others. This research aimed at solving these multifaceted problems associated with manual-based voting processes by using agile development and components-based software engineering (CBSE) principles to evolve a usable electronic voting system that can be used to conduct national election and any other election in the country. This will enhance and guarantee the credibility of the electoral processes and show a true reflection of the wishes of the people. The system was implemented using Visual Studio .Net and Microsoft SQL Server with attendant benefits of increased level of participation by the electorate, drastic cost reduction in organising election, voter's convenience, and faster release of election results. Keywords: electronic voting machine; EVM; i-voting; m-voting; e-voting; k-voting; e-government; components-based software engineering; CBSE; Independent National Electoral Commission; INEC; Nigeria Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 439 - 452 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102578 Issue No:Vol. 15, No. 4 (2019)
Authors:Rama Bhardwaj, Hardeep Singh Pages: 453 - 472 Abstract: Knowledge is vital resource for government that feats as foundation stone for streamlining decision making. Role of knowledge management in customisation of knowledge required actually defines its efficiency leading to satisfaction of stakeholders. The study formulates comprehensive model measuring antecedents required in formulation of better managed KM performance, and its consequential affect on beneficiaries of e-governance in India. The credibility of proposed model and causal effect of model was tested by using SEM. Empirical evidences revealed that attributes of KM performance are significant in defining it precisely. The study also revealed increased effect of knowledge sharing on knowledge performance which in turn helped in enhancement of satisfaction thus making the organisations more efficient in terms of KM practices. The study provides an integrated solution explaining the realistic measures to be adopted in the form of sharing and collaborations for achieving overall effectiveness of knowledge management performance. Keywords: e-governance; knowledge management performance; knowledge satisfaction; structural equation modelling; India Citation: Electronic Government, an International Journal, Vol. 15, No. 4 (2019) pp. 453 - 472 PubDate: 2019-09-30T23:20:50-05:00 DOI: 10.1504/EG.2019.102591 Issue No:Vol. 15, No. 4 (2019)
Hybrid journal (It can contain Open Access articles)
[443 journals]
