Publisher: Universitas Airlangga   (Total: 51 journals)   [Sort by number of followers]

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Amerta Nutrition     Open Access  
Berkala Akuntansi dan Keuangan Indonesia     Open Access  
Berkala Ilmu Kesehatan Kulit dan Kelamin / Periodical of Dermatology and Venereology     Open Access  
Biomolecular and Health Science J.     Open Access   (Followers: 1)
Critical, Medical and Surgical Nursing J.     Open Access  
Dental J. (Majalah Kedokteran Gigi)     Open Access   (Followers: 2)
Etnolingual     Open Access   (Followers: 2)
Folia Medica Indonesiana     Open Access  
Fundamental and Management Nursing J.     Open Access  
Global & Strategis     Open Access   (Followers: 2)
Indonesian J. of Occupational Safety and Health     Open Access   (Followers: 3)
Indonesian J. of Public Health     Open Access   (Followers: 2)
Indonesian J. of Tropical and Infectious Disease     Open Access  
INSAN Jurnal Psikologi dan Kesehatan Mental     Open Access  
Intl. J. of Applied Business     Open Access   (Followers: 1)
J. of Developing Economies     Open Access   (Followers: 5)
J. of Halal Product and Research     Open Access   (Followers: 1)
J. of Information Systems Engineering and Business Intelligence     Open Access   (Followers: 1)
J. of Parasite Science     Open Access   (Followers: 2)
J. of Public Health Research and Community Health Development     Open Access  
J. of Stem Cell Research and Tissue Engineering     Open Access  
J. of Vocational Health Studies     Open Access   (Followers: 1)
Jurist-Diction     Open Access  
Jurnal Administrasi Kesehatan Indonesia     Open Access  
Jurnal Berkala Epidemiologi     Open Access   (Followers: 1)
Jurnal Biometrika dan Kependudukan     Open Access   (Followers: 1)
Jurnal Biosains Pascasarjana     Open Access  
Jurnal Ekonomi dan Bisnis Islam (J. of Islamic Economics and Business)     Open Access  
Jurnal Ekonomi Syariah Teori dan Terapan     Open Access  
Jurnal Farmasi dan Ilmu Kefarmasian Indonesia     Open Access  
Jurnal Hubungan Internasional     Open Access  
Jurnal Ilmiah Perikanan dan Kelautan / Scientific J. of Fisheries and Marine     Open Access  
Jurnal Ilmu Ekonomi Terapan     Open Access  
Jurnal Kesehatan Lingkungan     Open Access  
Jurnal Kimia Riset     Open Access  
Jurnal Lakon     Open Access  
Jurnal Manajemen Teori dan Terapan | J. of Theory and Applied Management     Open Access  
Jurnal Medik Veteriner     Open Access  
Jurnal Ners     Open Access  
Jurnal PROMKES : Jurnal Promosi Kesehatan dan Pendidikan Kesehatan Indonesia (The Indonesian J. of Health Promotion and Health Education)     Open Access  
Jurnal Respirasi     Open Access  
Juxta : Jurnal Ilmiah Mahasiswa Kedokteran Universitas Airlangga     Open Access  
Majalah Obstetri & Ginekologi     Open Access  
Masyarakat, Kebudayaan dan Politik     Open Access   (Followers: 1)
Media Gizi Indonesia     Open Access   (Followers: 1)
Media Iuris     Open Access  
Mozaik Humaniora     Open Access  
Notaire     Open Access  
Pediomaternal Nursing J.     Open Access  
Record and Library J.     Open Access   (Followers: 8)
Yuridika     Open Access   (Followers: 1)
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Jurnal Administrasi Kesehatan Indonesia
Number of Followers: 0  

  This is an Open Access Journal Open Access journal
ISSN (Print) 2303-3592 - ISSN (Online) 2540-9301
Published by Universitas Airlangga Homepage  [51 journals]
  • Back Matter

    • Authors: Jurnal Administrasi Kesehatan Indonesia
      PubDate: 2018-12-10
      DOI: 10.20473/jaki.v6i2.2018.%p
      Issue No: Vol. 6, No. 2 (2018)
  • Beberapa Faktor yang Berhubungan dengan Keaktifan Kader Posyandu di Desa
           Pengadegan Kabupaten Banyumas

    • Authors: Arina Candra Profita
      Pages: 68 - 74
      Abstract: Background: Posyandu is a maternal and baby clinic to decline the infant mortality rate, infant birth rate, and maternal mortality. The success of activities in Posyandu depends on the cadre’s activeness. Data obtained from Banyumas district office in 2013 showed that Puskesmas 1 Wangon hads the lowest percentage of active cadres in Banyumas district, especially posyandu in Pengadegan Village (36 cadres) (60%).
      Aims: This research aimed at identifying some factors related to the activity of cadres in Posyandu of Pengadegan Village, Banyumas Disctrict.
      Method: This study used an analytic survey method with total sampling of 60 cadres. The independent variables of this research are knowledge, occupation, motivation and government’s support while the activeness of cadres
      is as a dependent variable. The research instruments were questionnaire and cadre attendance document. Data were analyzed descriptively by using Chi Square.
      Results: The result shows that knowledge, work, motivation and support of posyandu are related to the activity of cadres in Posyandu of Pengadegan Village, Banyumas Disctrict. Cadres’ high activeness is influenced by good knowledge about maternal and baby clinic, high motivation, and unemployement.
      Conclusion: Knowledge, job, motivation and support from other stakeholders are needed to encourage cadres’ participation in the maternal and baby clinic. Coaching and refreshing cadres on an ongoing basis and giving them an award can be alternatives to improve their active participation.
      Keywords: activeness, cadre, Posyandu
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.68-74
      Issue No: Vol. 6, No. 2 (2018)
  • Analisis Kesenjangan Kualitas Pelayanan berdasarkan Kepuasan Pasien
           Poliklinik Saraf RS Bhayangkara Surabaya

    • Authors: Luh Wayan Ema Natarini
      Pages: 75 - 82
      Abstract: Background: Neurological polyclinic service at Bhayangkara Hospital in Surabaya is one of polyclinics that has an increasing number of patient visits every year. To keep patients’ loyalty towards a neurological polyclinic, the hospital must be able to meet patients’ needs so that patients feel satisfied.
      Aims: Therefore, it is necessary to conduct an assessment related to expectations and real service obtained by patients at the neurological polyclinic. The purpose of this study is to analyze the gap on the service quality and satisfaction level based on expectations and real service quality.
      Method: The study design was cross sectional with 50 respondents as the sample taken by simple random sampling. The research method was a survey as a questionnaire instrument.
      Results: The result showed that the satisfaction level of respondents in neurological polyclinic in general was very satisfying. The gap value of the overall research is that the service quality at the neuropathic polyclinics has a negative gap (-0.06). The service quality has not met patients’ expectations.
      Conclusion: In conclusion, the service quality is a vital part in Bhayangkara Hospital, Surabaya. The hospital can  maintain their good image and patient visit if the service quality is excellent too. The hospital should improve the waiting room convenience and the discipline of their staffs to create better service quality.
      Keywords: patients’ satisfaction, gap analysis, quality dimension, service quality
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.75-82
      Issue No: Vol. 6, No. 2 (2018)
  • Evaluasi Sistem Pelaporan Insiden Keselamatan Pasien di Rumah Sakit

    • Authors: Arfella Dara Tristantia
      Pages: 83 - 94
      Abstract: Background: Incident reporting systems are designed to obtain information about patient safety and used for organizational and individual learning.
      Aims: The objective is to evaluate the implementation of patient safety incident reporting system at a hospital of Surabaya.
      Method: This study was an observational descriptive research supported by qualitative data. This study used Health Metrics Network (HMN) model.
      Results: The results of the input evaluation show that there was a policy that regulates the incident report, but its implementation was still not appropriate with no direct funding. However, facilities were provided for reporting. There were socialization for employees who have different understanding and responsibility, organizational structure of the patient safety team, problem solving method which had not used PDSA (Plan, Do, Study, Action), and computerized technology.
      Conclusion: The process evaluation shows that the indicators were in line with the rules. The data sources were in accordance with the guidelines. Data collection, process, presentation, and analysis were in line with the theory. The output evaluation shows the submission of incident reports had not been timely. Moreover, the report was complete and suitable to the existing guidelines, and it had been used for decision-making. It is required for the hospital to revise the guidebook of incidence reporting and improve the human resource skill.
      Keywords: evaluation, incident, patient safety, reporting
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.83-94
      Issue No: Vol. 6, No. 2 (2018)
  • Pengaruh Informasi Pelayanan Prolanis dan Kesesuaian Waktu terhadap
           Pemanfaatan Prolanis di Pusat Layanan Kesehatan Unair

    • Authors: Auliya Firdha Chusna Arifa
      Pages: 95 - 102
      Abstract: Background: The Chronic Disease Management Program (Prolanis) was a promotive and preventive program developed by BPJS Kesehatan in collaboration with Primary Health Care (FKTP). Target ratio of prolanis patient visit (RPPB) to FKTP in safe zone was at least 50% every month. Average range of RPPB at Unair
      Health Service Center (PLK Unair) from January to July of 2017 was 15% out of 62 registered participants, still below the target of the safety zone determined by BPJS Kesehatan.
      Aims: This study aimed to analyze the influence of enabling factors and need factor for the utilization of
      Prolanis at PLK Unair.
      Method: This research was a correlational-analytic research by using cross sectional research design.
      Results: The result of this study showed that there was a significant influence between prolanis information (p=0,020) and time conformity (p=0,008) towards the utilization of prolanis in PLK Unair. Meanwhile, BPJS class, distance, travel time, availability of transportation, type of transportation, social relations, health workers,
      health facilities, waiting time, and need has no significant effect.
      Conclusion: The conclusion of this research is the utilization of prolanis in PLK Unair influenced by prolanis information and time conformity of the patients. PLK Unair needs to recollect the information of their patients, redesign the socialization media and conduct home visit as well as discuss the schedule of prolanis activities
      with the patients.
      Keywords: enabling factor, need factor, prolanis, utilization of health services
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.95-102
      Issue No: Vol. 6, No. 2 (2018)
  • Hubungan Faktor Individu dan Organisasi terhadap Kepatuhan Bidan
           Menerapkan Standar Prosedur Operasional Cuci Tangan

    • Authors: Ririk Harlinisari
      Pages: 103 - 110
      Abstract: Background: Infection cases are the major cause of the high rate of morbidity and mortality in the world. Nosocomial infections cause 1.4 million deaths every day in the world. Even the number of nosocomial infections in Indonesia also increases. Therefore, prevention is very necessary to be done. One effective prevention is hand-washing. However, health staffs including midwives still had under 50% compliance to apply Standard Operating Procedure of hand-washing.
      Aims: The aim of this research was to analyze the influence of individual factors (motivation, knowledge, and attitude) and organizational factors (training, availability of facilities, supervision) on midwives' compliance in applying Standard Operating Procedure of hand-washing.
      Method: The research was conducted at RSU Bakti Mulia, Banyuwangi. This was an observational research with an analytical and cross-sectional design. The population of the research was 40 midwives in the midwifery unit. The sample size was thirty-three midwives in the midwifery unit determined by Lemeshow formula withm simple random sampling. Data were collected by observation and questionnaire.
      Results: The results showed that all variables had p values (0,001) < α (0.05). Individual and organizational factors have a significant and positive effect on midwives' compliance in the Standard Operating Procedure of hand-washing.
      Conclusion: It can be concluded that the higher individual factors (motivation, knowledge, attitude) and the better organizational factors (training, availability of facilities, supervision) are, the higher midwives' compliance in Standard Operating Procedure of hand washing is. However, these factors were still low at RSU Bakti Mulia.Keywords: compliance, hand-washing, individual factor, organizational factor, Standard Operating Procedure
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.103-110
      Issue No: Vol. 6, No. 2 (2018)
  • Pendekatan PDSA Untuk Perbaikan Proses pada Indikator Sasaran Keselamatan
           Pasien di Rumah Sakit

    • Authors: Elly Numa Zahroti
      Pages: 111 - 121
      Abstract: Background: Patient safety is an indicator of hospital service quality. A hospital in Surabaya identified six indicators of patient safety goals. There are two indicators which can not achieve the standard, namely effective communication and infection risk reduction.
      Aims: This study aims to identify the process improvement that can be done to increase indicator performance by using PDSA cycle.
      Method: A descriptive observational design was used in this study with a case study and participatory approach. There were 5 subjects selected by purposive sampling. Interview and observation were used to collect data that then were analyzed descriptively. The validity of data was done by triangulation of method, source, and theory.
      Results: The PDSA results indicated that the cause of the poor indicators performance of both patient safety goals is the poor compliance of the health staffs in carrying out read-back procedure and hand hygiene as written in SOP. It was caused by the lack of knowledge and motivation of the health staffs in implementing the SOP.
      Conclusion: In conclusion, process improvement can be done by socializing read-back SOP and hand hygiene as well as supervision conducted periodically by managers. Plan stage is one step which should be improved. Commitment in implementing the improvement planning is necessary. In addition, further research on factors that influence compliance should be conducted.
      Keywords: patient safety, PDSA method, process improvement, quality of hospital
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.111-121
      Issue No: Vol. 6, No. 2 (2018)
  • Literasi Informasi Kesehatan Nifas Ibu Hamil Berstatus Sosial Menengah ke

    • Authors: Tito Yustiawan, Nurhasmadiar Nandini
      Pages: 122 - 128
      Abstract: Background: Post-partum health information is hardly accessible to pregnant women. In fact, post-partum health literacy for pregnant mothers in relation to socio-economic factors allows the decline of post-partum morbidities.
      Aim: This research aimed to analyse the post-partum health information literacy of pregnant women with middlelow social status.
      Method: This was a quantitative study by using a direct survey technique to assess respondents’ information literacy about post-partum health. There were 79 pregnant women to take part in this study. They only completed their high school degree as their highest educational level, and their family income was less than Rp 2,000,000
      ($180) per month. This indicated that these participants are coming from middle-low social status. A selfdeveloped questionnaire was used in this study to be filled by respondents.
      Results: Results showed that nearly half of respondents (44.1%) found post-partum health information for their self-hygiene well-being after baby delivery process finished. Information accessed by pregnant women were elaborated from other people (66.1%) like as parents, relatives, colleagues, or health officers. Most of the participants agreed to trust captured information (78%), but there were only little use the information (11.9%).
      Conclusion: To summarize, the health information literacy of pregnant mothers with middle-low status was tenuously elaborated from other people, and most of them believed it. It is possible that information obtained from other people is incorrect, so pregnant mothers might use wrong information.
      Keywords: health, information literacy, post-partum, pregnant women
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.122-128
      Issue No: Vol. 6, No. 2 (2018)
  • Dukungan Strategis dan Operasional Pemerintah dalam Pemenuhan Hak
           Kesehatan Anak Tunagrahita di Kota Surabaya

    • Authors: Ana Riskhatul Fitria
      Pages: 129 - 135
      Abstract: Background: Social justice is a condition of fulfilling material, spiritual and social needs of citizens to live properly and to develop themselves in carrying out the social functions. The social welfare rate in Indonesia was still low amounted to 62.8 in 2016. Children with mental illness problems experience social welfare. The government has provided support both strategic support and operational support for their lives.
      Aim: The objective of the research is to analyze the government's support for fulfilling child’s health rights for those who suffer from mental illness.
      Method: This research was descriptive. The data were collected by using policy review and observation. Policy review was used to discover the strategic support given by government to fulfill health needs of mentally illed children. Meanwhile, the observation was to find out government’s operational support for Kalijudan Surabaya Technical Implementation Unit (UPT) in Basic Social Services.
      Results: The results show that there is a good strategic support for the children with mental illness. The operational support has been implemented, but not in accordance with the existing regulations. However, Kalijudan Surabaya Technical Implementation Unit (UPT) in Basic Social Services has provided the right of health by cooperating with related parties.
      Conclusion: It can be concluded that the strategic support given includes Law Number 8 Year 2016 about disabled people, Health Ministry Law Number 25 Year 2014 about child’s health support, and Surabaya Mayor’s Law Number 2 Year 2013 about organization of Kalijudan Surabaya Technical Implementation Unit (UPT) at Basic Social Service Department. The Kalijudan Surabaya Technical Implementation Unit (UPT) in Basic Social Services had also given operational supports for mentally illed chidren’s health needs.Keywords: children with mental illness, health right, regulation
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.129-135
      Issue No: Vol. 6, No. 2 (2018)
  • Penyebab Kejadian Kekurangan Energi Kronis pada Ibu Hamil Risiko Tinggi
           dan Pemanfaatan Antenatal Care di Wilayah Kerja Puskesmas Jelbuk Jember

    • Authors: Christyana Sandra
      Pages: 136 - 142
      Abstract: Background: The main cause of maternal death from 2010 to 2013 were bleeding, hypertension, infection, old labor, and abortion. From 2013 to 2015, public health center of Jelbuk had 50% high-risk pregnant women more than total pregnancy.
      Aim: The objective of this study was to identify factors of chronic energy loss incidence in high-risk pregnant women and service utilization of antenatal in Jelbuk public health center, Jember district.
      Method: This research was an analytic research with cross-sectional approach. The population of this study was all high-risk mothers who experienced Chronic Energy Deficiency or Kekurangan Energi Kronis (KEK) in the work area of Jelbuk public health center with a total sample of 42 respondents selected by using simple random sampling.
      Results: Results showed that most respondents had a complete use of ANC. There was a correlation between predisposing factors including age, knowledge, attitude and trust toward ANC utilization. There was no correlation between supporting factors including the variable of access to health service and officers’ services with ANC utilization. There was a correlation between need factors (mother’s health condition) with ANC utilization.
      Conclusion: Overall, the respondents had completed Antenatal Care (ANC). The predisposing factors (age, knowledge, behavior, and trust) was correlated to the use of ANC, but the supporting factors was not correlated to ANC utilization. It is recommended to promote ANC to pregnant mothers with Chronic Energy Loss and strengthen cadres’ performance for socialization.Keywords: high-risk pregnant women, KEK, prenatal care
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.136-142
      Issue No: Vol. 6, No. 2 (2018)
  • Kualitas Fungsional dan Kepuasan Pasien terhadap Perawat dan Dokter Gigi
           di Rumah Sakit

    • Authors: Afifa Nur Chabibah
      Pages: 143 - 148
      Abstract: Background: The quality of healthcare is an important aspect to be implemented by hospitals as a healthcare facility. Doctors and nurses are human resources that directly provide services to patients. Interpersonal communication between physicians and nurses with patients may influence patients’ satisfaction as an output of service quality.
      Aim: This study aimed to identify the functional quality of nurses and dentists on patients’ satisfaction at Dental Polyclinic of Dr. R. Sosodoro Djatikoesoemo Bojonegoro Hospital.
      Method: This research was a quantitative descriptive and observational research. The data were gathered from 68 respondents. Primary data were collected through a questionnaire disseminated for patients at Dental Polyclinic from 14th to 26th of May 2018. The data were processed and analyzed by using 2x2 position matrix.
      Results: The results show that the functional quality of nurses is in quadrant IV (3.18; 3.21), and functional quality of doctors is in quadrant II (3.48; 3.46).
      Conclusion: This study concludes the nurses’ functional quality still must be improved and promoted to the patients regarding to their competence, assurance (3S application and nurse's hospitality), and empathy (nurses’ tranquility) while overall dentists’ functional quality (competence, assurance, and empahty) is maximized.Keywords: dentists, functional quality, hospital, nurses, satisfaction
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.143-148
      Issue No: Vol. 6, No. 2 (2018)
  • Meningkatkan Mutu Pelayanan Kesehatan dengan Penerapan Upaya Keselamatan
           Pasien di Puskesmas

    • Authors: Nurul Hidayatul Ulumiyah
      Pages: 149 - 155
      Abstract: Background: Patient safety is an indicator of health service quality that becomes an important issue although data of patient safety incident at primary health care are not always accurate in Indonesia. Public health center is a health service facility that implements patient safety to improve the health service quality as stated in Health Ministry Law Republic of Indonesia Number 36 Year 2009.
      Aim: The aim of this study was to identify the implementation of patient safety to improve the service quality.
      Method: Data collection techniques used were observation, interview, and literature study. The research was done at a public health center in Surabaya from January to February 2018.
      Results: The results showed that the implementation of patient safety at the public health center was adjusted to the accreditation standard of the public health center. However, there are still some obstacles and shortcomings in the fulfillment of patient safety standards, so it is necessary to optimize the implementation of patient safety from all stakeholders.
      Conclusion: It can be concluded that public health centers should provide safe and qualified services to achieve healthy disctrict. The public health centers also need to improve the patient safety according to Health Ministry Law Republic of Indonesia Number 36 Year 2009.Keywords: health service quality, patient safety, public health center
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.149-155
      Issue No: Vol. 6, No. 2 (2018)
  • Pengaruh Kualitas Kehidupan Kerja terhadap Kepuasan Kerja Karyawan Rumah
           Sakit Ibu dan Anak X Surabaya

    • Authors: Rinanti Rahayuning Bekti
      Pages: 156 - 163
      Abstract: Background: The turnover rate in RSIA X Surabaya increased during the last two months from January to February 2018. Turnover rate in January 2018 was 1.56% and in February 2018 was 2.38%. The increased turn over rate in RSIA X Surabaya was probably due to poor quality of work life that can be influenced to performance satisfaction and causing employee resign from their job.
      Aim: This research aimed to analyze the influence of quality of work life toward employee job satisfaction in RSIA X Surabaya.
      Method: It was an analytical study by cross sectional design. The samples were 57 respondents chosen by simple random sampling.
      Results: The result of this research showed that quality of work life had an influence toward employee job satisfaction in RSIA X Surabaya with significance value equal to 0.024 or <α = 0.05. It showed that employee job satisfaction increases along with the better quality of work life.
      Conclusion: In conclusion, there was an influence of quality of work life towards employee satisfaction. The hospital should take more attention to the quality of work life for employees in the future so that employees still continue working in the organization.Keywords: employee, job satisfaction, quality of work life
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.156-163
      Issue No: Vol. 6, No. 2 (2018)
  • Gambaran Figur Otoritas terhadap Kepatuhan Perawat dalam Implementasi
           Standar Prosedur Operasional Kebersihan Tangan

    • Authors: Amira Maulida Putri
      Pages: 164 - 172
      Abstract: Background: Nurses’ obedience in the implementation of Standard Operational Procedures of hand hygiene is an effort in preventing phlebitis in the hospital. Report on surveillance data by Infection Prevention and Control or Pencegahan dan Pengendalian Infeksi (PPI) RSUD Dr. R. Sosodoro Djatikoesoemo Bojonegoro 2017 mentioned the incidence of phlebitis in the Inpatient Installation reached 2.73%. One cause of high rates of phlebitis is incorrect nurse’s hand-washing technique according to the procedures.
      Aims: This study aimed to analyze the relationship between status of location from RSUD Dr. R. Sosodoro Djatikoesoemo Bojonegoro, personal responsibility, legitimacy, status, and proximity of authority figures and nurses’ obedience to Standards Operational Procedures of hand hygiene before and after intravenous installation.
      Method: This study was an analytical study with a cross-sectional framework. This study was conducted in April 2018 at in-patient installation of RSUD Dr. R. Sosodoro Djatikoesoemo Bojonegoro by inviting 52 nurses chosen with stratified random sampling.
      Results: It was found that there was a significant correlation between personal responsibility (p = 0.020), status (0.015) and proximity of authority figure (p = 0.000) and nurses’ obedience to the implementation of Standard Operational Procedures of hand hygiene before and after intravenous installation in in-patient installation of RSUD Dr. R. Sosodoro Djatikoesoemo Bojonegoro.
      Conclusion: It can be concluded that the majority of the nurses did not follow hand hygiene stages well. The hospital needs to improve nurses’ personal responsibility, authority figure status, and rapport of authority figure.Keywords: hand hygiene, nurse obedience, Standard Operational Procedures
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.164-172
      Issue No: Vol. 6, No. 2 (2018)
  • Pengaruh Responsiveness Perawat dalam Praktik Komunikasi Terapeutik
           terhadap Kepuasan Pasien Instalasi Rawat Inap RSU Haji Surabaya

    • Authors: Ajenk Nanda Saprilla
      Pages: 173 - 179
      Abstract: Background: Patient’s satisfaction is one of indicators measured in the hospital minimum service standards. In Installation of Inpatient (IRNA) of Haji Surabaya hospital, there are 17 indicators, but only nine are met (52.94%). One of them is patients’ satisfaction level amounted to 74.35% out of the standard (82%). The high number of complaints on nurses’ competence in providing services causes the unachieved patients’ satisfaction. There were 61 complaints from 2014 to 2017.
      Aim: This study aimed to analyze the influence of nurses’ responsiveness to patients’ satisfaction of in-patient installation (IRNA) at Haji Surabaya Hospital.
      Method: The questionnaires used Likert scale 1-5 for independent variables and dependent variables. The scoring scales for the independent variable or nurses’ responsiveness range from strongly disagree to strongly agree. Meanwhile, the scoring scale for the dependent variable ranges from very dissatisfied to very satisfied.
      Results: The findings indicated that there was a significant influence of responsiveness on patients’ satisfaction amounted to 0.003 (<α = 0.05). This indicated that the better assessment on the nurses’ responsiveness is, the
      more satisfied the patients are at in-patient installation (IRNA), Haji Surabaya Hospital.
      Conclusion: It can be concluded that more than 20% of responses was satisfied with the nurses’ responsiveness. The hospital needs to hold a human resource training especially a nurse-patient therapeutic communication training for maintaining the service quality at the hospital.Keywords: hospitalization, patient, responsiveness, satisfaction
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.173-179
      Issue No: Vol. 6, No. 2 (2018)
  • Penilaian Kepuasan Karyawan pada Sistem Pengelolaan Organisasi di RSUD Dr.
           Soetomo Surabaya

    • Authors: Maya Weka Santi, Thinni Nurul Rochmah
      Pages: 180 - 188
      Abstract: Background: Assessment of employee’s job satisfaction in an organization management system was conducted periodically by Dr. Soetemo Hospital. The data can be an archive of organizational value, supervision reinforcement, and effective communication for the manager. The measurement of employees’ job satisfaction
      was performed through Job Description Index (JDI).
      Aim: The aim of the research was to measure job satisfaction level of the employee at Dr. Soetomo Hospital.
      Method: The population of this study was 4347 employees at Dr. Soetomo Hospital, but only 413 were taken as the samples. The sample was calculated by Slovin formula. This sample size was taken based on proportional number of profession and department at Dr. Soetomo Hospital.
      Results: Most of the employees gave good assessment on Job Description Index (JDI) indicators among others which include job in general (78.9%), pay (59.1%), opportunities for promotion (67.3%), supervision (74.6%), people in present job (73.6%) and work in Present Job (72.9%). If JDI indicators are valued as employees’ job satisfaction, it can be said that most of employees felt satisfied about the organization’s management system at Dr. Soetomo Hospital, Surabaya (80,6%). However, there were still 12.3% of employees feeling unsatisfied about the organization’s management system at Dr. Soetomo Surabaya Hospital.
      Conclusion: Overall, many staffs mentioned that their income and compensation were respectively bad and very bad. The study provides implications for increasing opportunities of staff’s salary and career path such as promotions.Keywords: employee’s job satisfaction, hospital, Job Description Index
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.180-188
      Issue No: Vol. 6, No. 2 (2018)
  • Pengukuran Indeks Kepuasan Masyarakat (IKM) Pelayanan Kesehatan di
           Puskesmas Kabupaten Hulu Sungai Utara

    • Authors: Dedie Fahamsyah
      Pages: 189 - 196
      Abstract: Background: To know people's judgment of the services provided by Hulu Sungai Utara public health center (puskesmas) to the public, there should be a measure of the level of people’s satisfaction with health services.
      Aims: The purpose of this study was to measure the peoples’s satisfaction based on Permenpan RB number 16 in 2014 and measure peoples’s satisfaction based on the Customer Satisfaction Index (CSIndex).
      Method: This study was observational. There were 13 health centers in Hulu Sungai Utara analyzed. The sample was 450 people who used health services in Hulu Sungai Utara public health centers.
      Results: The first analysis used the data by Permenpan RB No. 16 of 2014, and the second used the Customer Satisfaction Index (CSIndex). The results of this research based Permenpan number 16 of 2014 found all public health centers in Hulu Sungai Utara had a value of community satisfaction index in either category. By using
      CSIndex, it was found that the entire public health centers had a high satisfaction.
      Conclusions: It can be concluded that the value of Community Satisfaction Index in all public health centres was rather satisfied. Some reconstruction for supporting facilities, such as clean toilet, comfortable and clean waiting room, service information, service flow, management improvement, and product marketing should be done.Keywords: CSIndeks, Community Satisfaction Index, Permenpan, Health Center
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.189-196
      Issue No: Vol. 6, No. 2 (2018)
  • Kesiapan Unit Rekam Medis Klinik dalam Menghadapi Akreditasi

    • Authors: Karina Amalia Sholihah
      Pages: 197 - 204
      Abstract: Background: First Level Clinic is a health facility that provides first-layer clinical services to the community. Efforts that can be made to improve the quality and safety of clinical services at the Pratama clinic are through accreditation. The medical record unit is part of the Pratama clinic support service unit included in the Pratama clinical accreditation assessment section. The readiness of medical record units needs to be assessed to see what documents and implementations do not yet exist and are done. Identification of readiness of Clinic X medical
      record unit accreditation was carried out two years earlier in 2015.
      Aims: The purpose of this study was to determine the continuity of readiness of medical record unit accreditation
      in 2018.
      Method: This study was an observational descriptive study using a cross-sectional design. Data collection was carried out through observation and interviews with medical record officers., Analysis was done by comparing the prediction of Clinic X medical record unit accreditation readiness scores between 2015 and 2018.
      Results: The result showed that the prediction score increased from 41.7% in 2015 to 65.8% in 2018. The comparison of readiness for accreditation can be used as an evaluation to complement the needs of documents that do not yet exist and procedures that have not been implemented.
      Conclusion: The clinic has not been accredited because most of the elements being evaluated were the incomplete supporting documents. The clinic can make a framework, determine the method, and analyze the instruments based on the suitable method.
      Keywords: accreditation, medical record, primary clinic
      PubDate: 2018-12-07
      DOI: 10.20473/jaki.v6i2.2018.197-204
      Issue No: Vol. 6, No. 2 (2018)
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
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