for Journals by Title or ISSN
for Articles by Keywords
help

Publisher: Emerald   (Total: 341 journals)

 A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z  

        1 2 | Last   [Sort by number of followers]   [Restore default list]

Showing 1 - 200 of 341 Journals sorted alphabetically
A Life in the Day     Hybrid Journal   (Followers: 12)
Academia Revista Latinoamericana de Administraci√≥n     Open Access   (Followers: 2, SJR: 0.178, h-index: 1)
Accounting Auditing & Accountability J.     Hybrid Journal   (Followers: 31, SJR: 1.71, h-index: 3)
Accounting Research J.     Hybrid Journal   (Followers: 25, SJR: 0.144, h-index: 0)
Accounting, Auditing and Accountability J.     Hybrid Journal   (Followers: 21, SJR: 2.187, h-index: 4)
Advances in Accounting Education     Hybrid Journal   (Followers: 16, SJR: 0.279, h-index: 0)
Advances in Appreciative Inquiry     Hybrid Journal   (SJR: 0.451, h-index: 1)
Advances in Autism     Hybrid Journal   (Followers: 18, SJR: 0.222, h-index: 1)
Advances in Dual Diagnosis     Hybrid Journal   (Followers: 46, SJR: 0.21, h-index: 1)
Advances in Gender Research     Full-text available via subscription   (Followers: 3, SJR: 0.16, h-index: 0)
Advances in Intl. Marketing     Full-text available via subscription   (Followers: 5)
Advances in Mental Health and Intellectual Disabilities     Hybrid Journal   (Followers: 64, SJR: 0.296, h-index: 0)
Advances in Mental Health and Learning Disabilities     Hybrid Journal   (Followers: 30)
African J. of Economic and Management Studies     Hybrid Journal   (Followers: 10, SJR: 0.216, h-index: 1)
Agricultural Finance Review     Hybrid Journal   (SJR: 0.406, h-index: 1)
Aircraft Engineering and Aerospace Technology     Hybrid Journal   (Followers: 194, SJR: 0.354, h-index: 1)
American J. of Business     Hybrid Journal   (Followers: 17)
Annals in Social Responsibility     Full-text available via subscription  
Anti-Corrosion Methods and Materials     Hybrid Journal   (Followers: 11, SJR: 0.235, h-index: 1)
Arts and the Market     Hybrid Journal   (Followers: 8)
Asia Pacific J. of Innovation and Entrepreneurship     Open Access  
Asia Pacific J. of Marketing and Logistics     Hybrid Journal   (Followers: 8, SJR: 0.425, h-index: 1)
Asia-Pacific J. of Business Administration     Hybrid Journal   (Followers: 5, SJR: 0.234, h-index: 1)
Asian Association of Open Universities J.     Open Access   (Followers: 1)
Asian Education and Development Studies     Hybrid Journal   (Followers: 5, SJR: 0.233, h-index: 1)
Asian J. on Quality     Hybrid Journal   (Followers: 3)
Asian Review of Accounting     Hybrid Journal   (Followers: 2, SJR: 0.222, h-index: 1)
Aslib J. of Information Management     Hybrid Journal   (Followers: 25, SJR: 0.725, h-index: 2)
Aslib Proceedings     Hybrid Journal   (Followers: 295)
Assembly Automation     Hybrid Journal   (Followers: 2, SJR: 0.603, h-index: 2)
Baltic J. of Management     Hybrid Journal   (Followers: 3, SJR: 0.309, h-index: 1)
Benchmarking : An Intl. J.     Hybrid Journal   (Followers: 10, SJR: 0.559, h-index: 2)
British Food J.     Hybrid Journal   (Followers: 16, SJR: 0.5, h-index: 2)
Built Environment Project and Asset Management     Hybrid Journal   (Followers: 14, SJR: 0.46, h-index: 1)
Business Process Re-engineering & Management J.     Hybrid Journal   (Followers: 8)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Career Development Intl.     Hybrid Journal   (Followers: 17, SJR: 0.527, h-index: 2)
China Agricultural Economic Review     Hybrid Journal   (Followers: 2, SJR: 0.31, h-index: 1)
China Finance Review Intl.     Hybrid Journal   (Followers: 5, SJR: 0.245, h-index: 0)
Chinese Management Studies     Hybrid Journal   (Followers: 4, SJR: 0.278, h-index: 1)
Circuit World     Hybrid Journal   (Followers: 15, SJR: 0.246, h-index: 1)
Collection Building     Hybrid Journal   (Followers: 11, SJR: 0.296, h-index: 1)
COMPEL: The Intl. J. for Computation and Mathematics in Electrical and Electronic Engineering     Hybrid Journal   (Followers: 3, SJR: 0.22, h-index: 1)
Competitiveness Review : An Intl. Business J. incorporating J. of Global Competitiveness     Hybrid Journal   (Followers: 5, SJR: 0.274, h-index: 1)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14, SJR: 0.731, h-index: 2)
Corporate Communications An Intl. J.     Hybrid Journal   (Followers: 7, SJR: 0.453, h-index: 1)
Corporate Governance Intl. J. of Business in Society     Hybrid Journal   (Followers: 7, SJR: 0.336, h-index: 1)
Critical Perspectives on Intl. Business     Hybrid Journal   (SJR: 0.378, h-index: 1)
Cross Cultural & Strategic Management     Hybrid Journal   (Followers: 8, SJR: 0.504, h-index: 2)
Development and Learning in Organizations     Hybrid Journal   (Followers: 7, SJR: 0.138, h-index: 0)
Digital Library Perspectives     Hybrid Journal   (Followers: 23, SJR: 0.341, h-index: 1)
Direct Marketing An Intl. J.     Hybrid Journal   (Followers: 6)
Disaster Prevention and Management     Hybrid Journal   (Followers: 21, SJR: 0.47, h-index: 1)
Drugs and Alcohol Today     Hybrid Journal   (Followers: 130, SJR: 0.245, h-index: 1)
Education + Training     Hybrid Journal   (Followers: 23)
Education, Business and Society : Contemporary Middle Eastern Issues     Hybrid Journal   (Followers: 1, SJR: 1.707, h-index: 3)
Emerald Emerging Markets Case Studies     Hybrid Journal   (Followers: 1)
Employee Relations     Hybrid Journal   (Followers: 7, SJR: 0.551, h-index: 2)
Engineering Computations     Hybrid Journal   (Followers: 3, SJR: 0.444, h-index: 1)
Engineering, Construction and Architectural Management     Hybrid Journal   (Followers: 10, SJR: 0.653, h-index: 2)
English Teaching: Practice & Critique     Hybrid Journal   (SJR: 0.417, h-index: 1)
Equal Opportunities Intl.     Hybrid Journal   (Followers: 3)
Equality, Diversity and Inclusion : An Intl. J.     Hybrid Journal   (Followers: 13, SJR: 0.5, h-index: 1)
EuroMed J. of Business     Hybrid Journal   (Followers: 1, SJR: 0.26, h-index: 1)
European Business Review     Hybrid Journal   (Followers: 8, SJR: 0.585, h-index: 3)
European J. of Innovation Management     Hybrid Journal   (Followers: 23, SJR: 0.454, h-index: 2)
European J. of Management and Business Economics     Open Access   (Followers: 1, SJR: 0.239, h-index: 1)
European J. of Marketing     Hybrid Journal   (Followers: 21, SJR: 0.971, h-index: 2)
European J. of Training and Development     Hybrid Journal   (Followers: 11, SJR: 0.477, h-index: 1)
Evidence-based HRM     Hybrid Journal   (Followers: 5, SJR: 0.537, h-index: 1)
Facilities     Hybrid Journal   (Followers: 2, SJR: 0.503, h-index: 2)
Foresight     Hybrid Journal   (Followers: 7, SJR: 0.34, h-index: 1)
Gender in Management : An Intl. J.     Hybrid Journal   (Followers: 18, SJR: 0.412, h-index: 1)
Grey Systems : Theory and Application     Hybrid Journal   (Followers: 1)
Health Education     Hybrid Journal   (Followers: 2, SJR: 0.421, h-index: 1)
Higher Education, Skills and Work-based Learning     Hybrid Journal   (Followers: 46, SJR: 0.426, h-index: 1)
History of Education Review     Hybrid Journal   (Followers: 12, SJR: 0.26, h-index: 0)
Housing, Care and Support     Hybrid Journal   (Followers: 8, SJR: 0.171, h-index: 0)
Human Resource Management Intl. Digest     Hybrid Journal   (Followers: 17, SJR: 0.129, h-index: 0)
Humanomics     Hybrid Journal   (Followers: 2, SJR: 0.333, h-index: 1)
IMP J.     Hybrid Journal  
Indian Growth and Development Review     Hybrid Journal   (SJR: 0.174, h-index: 0)
Industrial and Commercial Training     Hybrid Journal   (Followers: 5, SJR: 0.301, h-index: 1)
Industrial Lubrication and Tribology     Hybrid Journal   (Followers: 5, SJR: 0.334, h-index: 1)
Industrial Management & Data Systems     Hybrid Journal   (Followers: 7, SJR: 0.904, h-index: 3)
Industrial Robot An Intl. J.     Hybrid Journal   (Followers: 2, SJR: 0.318, h-index: 1)
Info     Hybrid Journal   (Followers: 1)
Information and Computer Security     Hybrid Journal   (Followers: 22, SJR: 0.307, h-index: 1)
Information Technology & People     Hybrid Journal   (Followers: 43, SJR: 0.671, h-index: 2)
Interactive Technology and Smart Education     Hybrid Journal   (Followers: 11, SJR: 0.191, h-index: 1)
Interlending & Document Supply     Hybrid Journal   (Followers: 60)
Internet Research     Hybrid Journal   (Followers: 37, SJR: 1.645, h-index: 5)
Intl. J. for Lesson and Learning Studies     Hybrid Journal   (Followers: 4, SJR: 0.324, h-index: 1)
Intl. J. for Researcher Development     Hybrid Journal   (Followers: 9)
Intl. J. of Accounting and Information Management     Hybrid Journal   (Followers: 9, SJR: 0.275, h-index: 1)
Intl. J. of Bank Marketing     Hybrid Journal   (Followers: 8, SJR: 0.654, h-index: 3)
Intl. J. of Climate Change Strategies and Management     Hybrid Journal   (Followers: 14, SJR: 0.353, h-index: 1)
Intl. J. of Clothing Science and Technology     Hybrid Journal   (Followers: 7, SJR: 0.318, h-index: 1)
Intl. J. of Commerce and Management     Hybrid Journal   (Followers: 1)
Intl. J. of Conflict Management     Hybrid Journal   (Followers: 15, SJR: 0.362, h-index: 1)
Intl. J. of Contemporary Hospitality Management     Hybrid Journal   (Followers: 13, SJR: 1.452, h-index: 4)
Intl. J. of Culture Tourism and Hospitality Research     Hybrid Journal   (Followers: 18, SJR: 0.339, h-index: 1)
Intl. J. of Development Issues     Hybrid Journal   (Followers: 9, SJR: 0.139, h-index: 0)
Intl. J. of Disaster Resilience in the Built Environment     Hybrid Journal   (Followers: 5, SJR: 0.387, h-index: 1)
Intl. J. of Educational Management     Hybrid Journal   (Followers: 5, SJR: 0.559, h-index: 1)
Intl. J. of Emergency Services     Hybrid Journal   (Followers: 6, SJR: 0.201, h-index: 1)
Intl. J. of Emerging Markets     Hybrid Journal   (Followers: 3, SJR: 0.474, h-index: 2)
Intl. J. of Energy Sector Management     Hybrid Journal   (Followers: 2, SJR: 0.349, h-index: 1)
Intl. J. of Entrepreneurial Behaviour & Research     Hybrid Journal   (Followers: 4, SJR: 0.629, h-index: 2)
Intl. J. of Event and Festival Management     Hybrid Journal   (Followers: 5, SJR: 0.388, h-index: 1)
Intl. J. of Gender and Entrepreneurship     Hybrid Journal   (Followers: 6, SJR: 0.445, h-index: 1)
Intl. J. of Health Care Quality Assurance     Hybrid Journal   (Followers: 11, SJR: 0.358, h-index: 1)
Intl. J. of Health Governance     Hybrid Journal   (Followers: 26, SJR: 0.247, h-index: 1)
Intl. J. of Housing Markets and Analysis     Hybrid Journal   (Followers: 9, SJR: 0.211, h-index: 1)
Intl. J. of Human Rights in Healthcare     Hybrid Journal   (Followers: 6, SJR: 0.205, h-index: 0)
Intl. J. of Information and Learning Technology     Hybrid Journal   (Followers: 7, SJR: 0.226, h-index: 1)
Intl. J. of Innovation Science     Hybrid Journal   (Followers: 10, SJR: 0.197, h-index: 1)
Intl. J. of Intelligent Computing and Cybernetics     Hybrid Journal   (Followers: 3, SJR: 0.214, h-index: 1)
Intl. J. of Intelligent Unmanned Systems     Hybrid Journal   (Followers: 4)
Intl. J. of Islamic and Middle Eastern Finance and Management     Hybrid Journal   (Followers: 9, SJR: 0.375, h-index: 1)
Intl. J. of Law and Management     Hybrid Journal   (Followers: 2, SJR: 0.217, h-index: 1)
Intl. J. of Law in the Built Environment     Hybrid Journal   (Followers: 3, SJR: 0.227, h-index: 0)
Intl. J. of Leadership in Public Services     Hybrid Journal   (Followers: 19)
Intl. J. of Lean Six Sigma     Hybrid Journal   (Followers: 5, SJR: 0.802, h-index: 3)
Intl. J. of Logistics Management     Hybrid Journal   (Followers: 10, SJR: 0.71, h-index: 2)
Intl. J. of Managerial Finance     Hybrid Journal   (Followers: 5, SJR: 0.203, h-index: 1)
Intl. J. of Managing Projects in Business     Hybrid Journal   (Followers: 2, SJR: 0.36, h-index: 2)
Intl. J. of Manpower     Hybrid Journal   (Followers: 2, SJR: 0.365, h-index: 1)
Intl. J. of Mentoring and Coaching in Education     Hybrid Journal   (Followers: 24, SJR: 0.426, h-index: 1)
Intl. J. of Migration, Health and Social Care     Hybrid Journal   (Followers: 11, SJR: 0.307, h-index: 1)
Intl. J. of Numerical Methods for Heat & Fluid Flow     Hybrid Journal   (Followers: 11, SJR: 0.697, h-index: 3)
Intl. J. of Operations & Production Management     Hybrid Journal   (Followers: 18, SJR: 2.052, h-index: 4)
Intl. J. of Organizational Analysis     Hybrid Journal   (Followers: 3, SJR: 0.268, h-index: 1)
Intl. J. of Pervasive Computing and Communications     Hybrid Journal   (Followers: 3, SJR: 0.138, h-index: 1)
Intl. J. of Pharmaceutical and Healthcare Marketing     Hybrid Journal   (Followers: 4, SJR: 0.25, h-index: 1)
Intl. J. of Physical Distribution & Logistics Management     Hybrid Journal   (Followers: 11, SJR: 1.821, h-index: 4)
Intl. J. of Prisoner Health     Hybrid Journal   (Followers: 8, SJR: 0.303, h-index: 1)
Intl. J. of Productivity and Performance Management     Hybrid Journal   (Followers: 7, SJR: 0.578, h-index: 2)
Intl. J. of Public Sector Management     Hybrid Journal   (Followers: 24, SJR: 0.438, h-index: 1)
Intl. J. of Quality & Reliability Management     Hybrid Journal   (Followers: 7, SJR: 0.492, h-index: 2)
Intl. J. of Quality and Service Sciences     Hybrid Journal   (Followers: 2, SJR: 0.309, h-index: 1)
Intl. J. of Retail & Distribution Management     Hybrid Journal   (Followers: 6, SJR: 0.742, h-index: 3)
Intl. J. of Service Industry Management     Hybrid Journal   (Followers: 2)
Intl. J. of Social Economics     Hybrid Journal   (Followers: 5, SJR: 0.225, h-index: 1)
Intl. J. of Sociology and Social Policy     Hybrid Journal   (Followers: 49, SJR: 0.3, h-index: 1)
Intl. J. of Sports Marketing and Sponsorship     Hybrid Journal   (Followers: 1, SJR: 0.269, h-index: 1)
Intl. J. of Structural Integrity     Hybrid Journal   (Followers: 2, SJR: 0.228, h-index: 0)
Intl. J. of Sustainability in Higher Education     Hybrid Journal   (Followers: 13, SJR: 0.502, h-index: 2)
Intl. J. of Tourism Cities     Hybrid Journal   (Followers: 2, SJR: 0.502, h-index: 0)
Intl. J. of Web Information Systems     Hybrid Journal   (Followers: 4, SJR: 0.186, h-index: 1)
Intl. J. of Wine Business Research     Hybrid Journal   (Followers: 7, SJR: 0.562, h-index: 2)
Intl. J. of Workplace Health Management     Hybrid Journal   (Followers: 11, SJR: 0.303, h-index: 1)
Intl. Marketing Review     Hybrid Journal   (Followers: 16, SJR: 0.895, h-index: 3)
Irish J. of Occupational Therapy     Open Access  
ISRA Intl. J. of Islamic Finance     Open Access  
J. for Multicultural Education     Hybrid Journal   (Followers: 1, SJR: 0.237, h-index: 1)
J. of Accounting & Organizational Change     Hybrid Journal   (Followers: 5, SJR: 0.301, h-index: 1)
J. of Accounting in Emerging Economies     Hybrid Journal   (Followers: 9)
J. of Adult Protection, The     Hybrid Journal   (Followers: 15, SJR: 0.314, h-index: 1)
J. of Advances in Management Research     Hybrid Journal   (Followers: 2)
J. of Aggression, Conflict and Peace Research     Hybrid Journal   (Followers: 44, SJR: 0.222, h-index: 1)
J. of Agribusiness in Developing and Emerging Economies     Hybrid Journal   (SJR: 0.108, h-index: 0)
J. of Applied Accounting Research     Hybrid Journal   (Followers: 16, SJR: 0.227, h-index: 1)
J. of Applied Research in Higher Education     Hybrid Journal   (Followers: 49, SJR: 0.2, h-index: 0)
J. of Asia Business Studies     Hybrid Journal   (Followers: 2, SJR: 0.245, h-index: 1)
J. of Assistive Technologies     Hybrid Journal   (Followers: 20)
J. of Business & Industrial Marketing     Hybrid Journal   (Followers: 8, SJR: 0.652, h-index: 2)
J. of Business Strategy     Hybrid Journal   (Followers: 11, SJR: 0.333, h-index: 1)
J. of Centrum Cathedra     Open Access  
J. of Children's Services     Hybrid Journal   (Followers: 5, SJR: 0.243, h-index: 1)
J. of Chinese Economic and Foreign Trade Studies     Hybrid Journal   (Followers: 1, SJR: 0.2, h-index: 0)
J. of Chinese Entrepreneurship     Hybrid Journal   (Followers: 4)
J. of Chinese Human Resource Management     Hybrid Journal   (Followers: 6, SJR: 0.173, h-index: 1)
J. of Communication Management     Hybrid Journal   (Followers: 6, SJR: 0.625, h-index: 1)
J. of Consumer Marketing     Hybrid Journal   (Followers: 18, SJR: 0.664, h-index: 2)
J. of Corporate Real Estate     Hybrid Journal   (Followers: 3, SJR: 0.368, h-index: 1)
J. of Criminal Psychology     Hybrid Journal   (Followers: 119, SJR: 0.268, h-index: 1)
J. of Criminological Research, Policy and Practice     Hybrid Journal   (Followers: 46, SJR: 0.254, h-index: 1)
J. of Cultural Heritage Management and Sustainable Development     Hybrid Journal   (Followers: 10, SJR: 0.257, h-index: 1)
J. of Documentation     Hybrid Journal   (Followers: 178, SJR: 0.613, h-index: 1)
J. of Economic and Administrative Sciences     Hybrid Journal   (Followers: 2)
J. of Economic Studies     Hybrid Journal   (Followers: 5, SJR: 0.733, h-index: 1)
J. of Educational Administration     Hybrid Journal   (Followers: 6, SJR: 1.252, h-index: 2)
J. of Enabling Technologies     Hybrid Journal   (Followers: 3, SJR: 0.369, h-index: 1)
J. of Engineering, Design and Technology     Hybrid Journal   (Followers: 16, SJR: 0.212, h-index: 1)
J. of Enterprise Information Management     Hybrid Journal   (Followers: 4, SJR: 0.827, h-index: 4)
J. of Enterprising Communities People and Places in the Global Economy     Hybrid Journal   (Followers: 1, SJR: 0.281, h-index: 1)
J. of Entrepreneurship and Public Policy     Hybrid Journal   (Followers: 8, SJR: 0.262, h-index: 1)
J. of European Industrial Training     Hybrid Journal   (Followers: 2)
J. of European Real Estate Research     Hybrid Journal   (Followers: 3, SJR: 0.268, h-index: 1)
J. of Facilities Management     Hybrid Journal   (Followers: 3, SJR: 0.33, h-index: 1)
J. of Family Business Management     Hybrid Journal   (Followers: 7)
J. of Fashion Marketing and Management     Hybrid Journal   (Followers: 12, SJR: 0.608, h-index: 2)
J. of Financial Crime     Hybrid Journal   (Followers: 375, SJR: 0.228, h-index: 0)
J. of Financial Economic Policy     Hybrid Journal   (Followers: 1, SJR: 0.186, h-index: 0)
J. of Financial Management of Property and Construction     Hybrid Journal   (Followers: 8, SJR: 0.309, h-index: 1)
J. of Financial Regulation and Compliance     Hybrid Journal   (Followers: 8, SJR: 0.159, h-index: 0)
J. of Financial Reporting and Accounting     Hybrid Journal   (Followers: 13)
J. of Forensic Practice     Hybrid Journal   (Followers: 56, SJR: 0.205, h-index: 1)
J. of Global Mobility     Hybrid Journal   (Followers: 2, SJR: 0.377, h-index: 1)

        1 2 | Last   [Sort by number of followers]   [Restore default list]

Journal Cover
International Journal of Retail & Distribution Management
Journal Prestige (SJR): 0.742
Citation Impact (citeScore): 3
Number of Followers: 6  
 
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0959-0552
Published by Emerald Homepage  [341 journals]
  • Retail service excellence: antecedents and consequences
    • Pages: 422 - 441
      Abstract: International Journal of Retail & Distribution Management, Volume 46, Issue 5, Page 422-441, May 2018.
      Purpose The purpose of this paper is to develop a model of antecedents and consequences of service excellence (SE) in the retail industry. Design/methodology/approach Based on an extensive literature review, this paper has come up with the definition of potential antecedents and their consequences for SE in the retail service. Findings While the seven factors, service leadership, service culture, quality management and business excellence, service innovation, customer engagement, service brand image and service encounters have been proposed as antecedents of SE in retail service, employee loyalty, employee pride, customer delight, customer commitment and brand love, have been identified as consequences. Research limitations/implications A major limitation of the study is that the developed model is not empirically validated. Practical implications The current research asserts that leadership in service firms has to build a professional service culture system in order to achieve business/competition advantages of SE. Social implications This paper has emphasised that businesses cannot only act with the perspective of gaining short-term profit on every customer transaction. Customers have to be valued and firms have to focus on building long-term relationships with their customers. Originality/value This study has extended the research on SE by developing a new model with possible antecedents and outcomes in the retail context.
      Citation: International Journal of Retail & Distribution Management
      PubDate: 2018-05-18T10:19:38Z
      DOI: 10.1108/IJRDM-09-2017-0189
       
  • The path to mall patronage intentions is paved with 4E-based experiential
           value for Indian consumers
    • Pages: 442 - 465
      Abstract: International Journal of Retail & Distribution Management, Volume 46, Issue 5, Page 442-465, May 2018.
      Purpose The purpose of this paper is to examine whether experiential offerings from two types of retailers play a significant role in consumer responses toward Indian malls. Specifically, this study examined the relationships between consumer perceptions of experience economy 4E constructs (i.e. educational, entertainment, escapist, and esthetic experiences) and experiential value associated with merchandise retailers and service retailers in Indian shopping malls, and between perceived experiential value and mall patronage intention. Design/methodology/approach A mall intercept survey conducted in two shopping malls in India resulted in 552 useable responses. Structural equation modeling was used to test the hypothesized relationships. Findings Experience economy constructs (i.e. entertainment, escapist, and esthetic experiences) contributed to the experiential value associated with merchandise retailers and/or service retailers in the mall. Experiential value associated with both merchandise retailers and service retailers in the mall positively influenced mall patronage intention. Practical implications The results have practical implications for mall retailers, mall managers, and mall developers; particular experiential strategies for both merchandise retailers and service retailers may improve patronage intentions toward the mall, which includes a measure of purchase intentions. Originality/value Although academic articles support the idea that retailers can obtain benefits by offering experiences to consumers, this is the first study to empirically validate the role of specific consumer experiences, the 4Es, resulting from both merchandise retailers and service retailers, in a non-Western mall context on value creation for shoppers and the consequent influence on patronage intentions.
      Citation: International Journal of Retail & Distribution Management
      PubDate: 2018-05-09T07:32:20Z
      DOI: 10.1108/IJRDM-07-2017-0152
       
  • Relationship between sustainability and risk management in fashion supply
           chains
    • Pages: 466 - 486
      Abstract: International Journal of Retail & Distribution Management, Volume 46, Issue 5, Page 466-486, May 2018.
      Purpose Fashion supply chain (FSC) research has identified two important issues of sustainability management and risk management. However, investigation of these issues is relatively sparse and has primarily been independent with little combinatory research, despite their important interrelationships. The purpose of this paper is to address that gap by critically reviewing extant literature to synthesise important sustainability risk issues in FSCs and proposing an empirical research agenda. Design/methodology/approach This paper uses a structured literature review approach and Denyer and Tranfield’s (2009) context, intervention, mechanisms and outcome (CIMO) criteria for critical analysis to enable the development of future empirical research areas. Findings While sustainability and risk are discussed independently in the supply chain literature, combinatory discussions are very limited, despite the interdependence of these concepts. There is little substantial research on sustainability risk in global FSCs and therefore, an empirical research agenda is proposed with the four research directions to address the gap and take forward the notion of supply chain sustainability risk management in FSCs: definition; organisation and management; influence on performance; and development of a conceptual framework. Research limitations/implications This paper provides a critical literature review and thus lacks empirical study. Practical implications This paper highlights important issues in sustainability risk management for FSCs and presents an agenda for future empirical research. Originality/value This paper contributes by providing a combinatory synthesis of sustainability and risk management in FSC literature and an agenda for future empirical research.
      Citation: International Journal of Retail & Distribution Management
      PubDate: 2018-05-14T10:20:21Z
      DOI: 10.1108/IJRDM-04-2017-0092
       
  • The growing permanence of pop-up outlets within the international location
           strategies of fashion retailers
    • Pages: 487 - 506
      Abstract: International Journal of Retail & Distribution Management, Volume 46, Issue 5, Page 487-506, May 2018.
      Purpose The purpose of this paper is threefold: first, to establish the role of the pop-up store within the international location strategy of fashion retailers, second, to identify the factors influencing pop-up store location choice and the importance retailers ascribe to it and third, to assess how pop-up locations are sourced and selected. Design/methodology/approach A multiple case study was adopted. Research was conducted using secondary data sources, observation and semi-structured interviews with senior executives with strategic responsibility for store/brand development internationally. Manual content analysis was conducted. Findings Key findings cover the role of Pop-up stores within international retail location strategy, notably features, forms and function, with the latter highlighting the importance of opportunistic market testing and trial, reduced risk, regeneration, ROI- and CRM-driven decisions; the factors impacting location choice and selection, specifically the trade-offs between reactive and proactive approaches and the importance of networks and intuition, and future pop-up directions. Research limitations/implications Due to the chosen research approach, the results may lack generalization outside of the given sector and marketplaces. Several avenues for future research are elucidated including exploration of pop-up transformations including pop-up rebrand, technology enabled, experiential and third place. Originality/value The study contributes to the nascent field of research by providing new insight into the role of pop-ups within international location strategy, the factors influencing location choice and selection and offers a pop-up location taxonomy.
      Citation: International Journal of Retail & Distribution Management
      PubDate: 2018-05-08T12:37:00Z
      DOI: 10.1108/IJRDM-09-2017-0217
       
  • Customer value in self-service kiosks: a systematic literature review
    • Pages: 507 - 527
      Abstract: International Journal of Retail & Distribution Management, Volume 46, Issue 5, Page 507-527, May 2018.
      Purpose The purpose of this paper is to provide a cohesive overview of the available self-service and customer value literature, identify customer value in self-service kiosks (SSKs), and analyze this value from the customer experience perspective. Design/methodology/approach The study comprises a systematic literature review of available works on customer value. Findings The paper presents conclusions on the SSK’s technological forms, presence in industries, and conceptual state. The review also provides a cohesive inventory of customer value elements in SSKs. The in-depth analysis proposes two alternative models of the customer value creation process: linear and circular. Research limitations/implications The study reveals gaps stemming from the inconsistency and fragmented nature of previous research on customer value in SSKs. The gaps are treated as opportunities for future studies. Practical implications By identifying new sources of competitive advantage and new ways to improve customer service strategies and experience management, the findings support managerial decision making at the stages of considering, implementing, and improving SSK networks. Originality/value This study is the first to systematically review and provide an inventory of customer value elements in SSKs. It, therefore, offers new perspectives on customer value creation using self-service technology.
      Citation: International Journal of Retail & Distribution Management
      PubDate: 2018-05-14T10:15:20Z
      DOI: 10.1108/IJRDM-04-2017-0084
       
 
 
JournalTOCs
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
Email: journaltocs@hw.ac.uk
Tel: +00 44 (0)131 4513762
Fax: +00 44 (0)131 4513327
 
Home (Search)
Subjects A-Z
Publishers A-Z
Customise
APIs
Your IP address: 54.144.16.135
 
About JournalTOCs
API
Help
News (blog, publications)
JournalTOCs on Twitter   JournalTOCs on Facebook

JournalTOCs © 2009-